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1、2021 B,Inc.All Rights Reserved.1Mental health is hardly a new focus,but the topic is a growing concern for employers as they navigate the lasting,and seemingly unknown,impacts of the COVID-19 pandemic on their workforce.Employee mental health and total wellbeing is now the top HR priority.The latest

2、 analysis of claims data from nearly 100 employers on the Benefitfocus platform,combined with other research from across the benefits industry,indicates a need for employers to further support employee mental health and total wellbeing through benefits education,while designing plans that cost-effec

3、tively address those needs.Health Trends Edition Putting Mental Health into PerspectiveMental Health Claims and Cost Trends:The Quarantine EffectPre-pandemic,mental health claims had grown by almost 15 percent between 2018 and 2019.While that growth slowed to only a nine percent increase in 2020,a c

4、ontinued uptick is expected moving forward,especially as the lasting mental health effects of the pandemic take shape.increase in employer mental health claims from 2018 to 2020.increase in average employer spending on mental health claims since 2018.decrease in cost per member for mental health cla

5、ims in 2020.76+24+K83+17+K93+7+K24%17%7%Nearly 60%of workers say mental health is their top concern regarding their wellbeing at work.Employees risk of PTSD is now 83%higher than it was pre-pandemic.Gen Xers in particular show signs of increased stress(15%)and risk of anxiety(94%).Adults reporting s

6、ymptoms of anxiety and/or depressive disorder has quadrupled from 2019 to 2021 B,Inc.All Rights Reserved.2Telehealth vs.In-Person Mental Health CostsHow much are employees spending per visit?The out-of-pocket(OOP)cost difference between telehealth and in-person mental health claims increased by 60%i

7、n 2020,making virtual care a more attractive option financially for employees.Telehealth for Mental HealthWith the push to bridge the gap in care brought on by the pandemic,telehealth and virtual health services have evolved and are now widely available.One area thats seen substantial growth is ment

8、al health services delivered via telehealth,also known as telemental health.What is the cost to the employer?Employers spend significantly more on in-person mental health services for their plan members.32%6,700%of all mental health claims in 2020 were telemental health claims,up from less than 1%in

9、 2019.increase in the number of telemental health claims from 2019 to 2020,growing from an average of 27 to over 1,800 claims per employer.2020Average Employer Cost Per MemberAverage Employer Cost Per ClaimIn-person$802.53$152.27Telehealth$478.86$81.60Difference$323.67$70.67Average member OOP cost p

10、er telemental health claimAverage member OOP cost per in-person mental health claim$0$10$20$30$40$50$60201820192020$48.60$28.19$47.36$28.16$51.00$2021 B,Inc.All Rights Reserved.3Mental Health Trends in 2021The average number of mental health claims continues to rise each year.There was a downturn ex

11、perienced during the height of quarantine in 2020,while the highest peak was experienced when the Delta variant was reported in the U.S.in March of 2021.Telemental health continues to grow in popularity,accounting for nearly 40 percent of total mental health claims in the first half of 2021.20182019

12、202020210100200300400500600JanFebMarAprilMayJuneJulyAugSeptOctNovDec20212020201920180%20%40%60%80%100%99.7%99.5%67.5%60.8%32.5%39.2%0.3%0.5%In-person visits%Telehealth visitsTelemental Health:A Promising FutureCOVID-19 served as a catalyst in the growth of telehealth,and its expected to become more

13、deeply ingrained in the health care delivery system as patients and providers grow more comfortable with the technology.Plus,studies show that telemental health is as effective as in-person care for common behavioral health concerns.Benefits of Telemental Health:Broader treatment access and engageme

14、nt of employee populations Better employee experience Helps address stigma of receiving mental health care Improved health outcomes Reduced total cost of careBenefits of Telemental Health:Broader treatment access and engagement of employee populations Better employee experience Helps address stigma

15、of receiving mental health care Improved health outcomes Reduced total cost of careAverage Mental Health Claims Per Employer by Month,2018-2021*Percent of In-Person vs.Mental Health Claims,2018-2021*2021 data is a partial dataset that includes a year-to-date look from January 1,2021 to June 30,2021

16、B,Inc.All Rights Reserved.4Key TakeawayStrategic,long-term planning around mental health benefits is critical for employers.Here are some steps organizations should take in constructively addressing mental health:1.Identify and adapt.Employers faced new challenges around how to reopen in 2021.By lev

17、eraging claims analytics to identify trends,employers can adapt their benefit plans to more effectively mitigate risks of mental health illness,improve outcomes and retain talent.2.Take action to support.Supporting employees with mental health coverage isnt one and done.Employers should continuously

18、 evaluate ways to expand mental health support,increase awareness of benefits and consider additional mental health days to give employees a break from work.3.Grow and sustain virtual health use.Telemental health can provide employees an effective way to address mental health,while also being a cost

19、-effective solution for everyone.Help educate employees around how to access this solution and why it might be a good fit for them.Lean MoreTake a deeper dive into the data: B,Inc.All Rights Reserved.52021.B,Inc.All Rights Reserved.Words and logos identified by“”or“”and listed at https:/ are tradema

20、rks of B,IncA008-1121About the DataThe dataset for the State of Employee Benefits Health Trends Edition was built with anonymized claims data from a sample of nearly 100 large employer customers using Benefitplace in combination with Health Insights,representing more than 1.3 million members.The ana

21、lysis attributes were measured on actual claims data on an employer level and included:total number of claims,average number of employees and average number of members for activity from January 1,2018 through June 30,2021.This dataset is not meant to be a nationally representative sample,but rather

22、to represent aggregated data for employers on the Benefitfocus platform.This is the first report of a series that will continue focusing on evolving trends in health care claims over a specified period of time.About BenefitfocusBenefitfocus(NASDAQ:BNFT)unifies the entire benefits industry through in

23、novative technology solutions that bring efficiency,cost savings and simplicity to employee benefits administration.Our powerful cloud-based software,data-driven insights and thoughtfully designed services help employers,insurance brokers,health plans and suppliers address the complexity of benefits

24、 enrollment and engagement,while bringing easier access to health,wealth and lifestyle products through a world-class benefits experience.Our mission is simple:to improve lives with benefits.Learn more at .B,Inc.,has provided this as an educational resource.This is for informational purposes only an

25、d not intended to provide advice or address the situation of any individual or entity.The topics addressed may have legal,financial,and health implications,and we recommend you speak with a legal,financial,or health advisors before acting on any of the information presented.Sources:1.HR 2021 Sentime

26、nt Survey,Future Workplace2.The Conference Board,March 20213.The Mental Health Index,July 2021 Update,Total Brain;“PTSD”defined as posttraumatic stress disorder.4.Kaiser Family Foundation5.The National Institute of Mental Health defines“telemental health”as use of telecommunications or videoconferencing technology to provide mental health services6.Telebehavioral Health:An Effective Alternative to In-Person Care,Issue Brief,October 15,2020,Milbank Memorial Fund