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1、Redefining healthcare in the cloudHelping you visualise clinical healthcare innovation,and the future of personalised experiences in the cloudAt Amazon Web Services(AWS),we support healthcare experts so they are better equipped to discover and collaborate to help save lives across the world.Organisa

2、tions in the healthcare and life sciences industry use AWS for everything from basic storage to clinical information systems.AWS and Intel share a passion for innovation.Together,they have developed a variety of resources and technologies for high performance computing,big data,artificial intelligen

3、ce(AI),machine learning(ML),and the Internet of Things(IoT).Read this eBook to uncover how some of our customers use the cloud to innovate and transform the way they work.Hear their stories in clinical and personalised medicine,including innovative responses to the COVID-19 crisis.With AWS Regions a

4、cross the world,were helping to empower the public sector by enabling the sort of transformational thinking needed to solve critical healthcare problems.Welcome2Clinical Outcomes Unimed Belo Horizonte|page 04 Medisant|page 06 Centro Medico Santagostino|page 08 GE Healthcare Digital|page 10 Axial3D|p

5、age 12 Cydar|page 14 Personalising the Healthcare Journey Ontario Health|page 16 Huma|page 18 Juniper|page 20 Business Services Authority,National Health Service|page 22 Halodoc|page 24 Doctor Raksa|page 26 Doctor Anywhere|page 28 Healthdirect Australia|page 30 GovChat|page 32 Select a customer belo

6、w to learn more ContentsLook out for Learn more articles throughout the eBookCase studiesWeb pagesVideos3Ezequiel Ribeiro da Silva,IT Superintendent,Unimed Belo Horizonte“AWS stands out for the maturity of its platform,the innovation of its services,and the competence of its employees.”Large-scale e

7、fficiencies through machine learningUnimed Belo Horizonte4Unimed Belo Horizonte(Unimed BH)is a cooperative of doctors engaged in the metropolitan region of Belo Horizonte,Brazil,who implemented machine learning to approve medical requests without physician intervention.AWS and its partners supported

8、 across two key verticals:creating easy paths for communication using web applications and efficiently managing large amounts of data safely.The cooperative is one of the five largest health plans in Brazil,with more than 5,600 doctors,over 1.2 million clients,and a network of 355 providers.At this

9、scale,Unimed BHs internal processes were becoming increasingly complex.One issue is effectively dealing with the more than 180,000 procedural requests generated every month.“Around 145,000 of these requests are already handled by systems through fixed rules,”explains Ezequiel Ribeiro da Silva,IT sup

10、erintendent,Unimed BH.“But there are 35,000 monthly requests that are sent to medical auditors,whose role is to evaluate these requests on a case-by-case basis.”The initial set up took only two months,with full deployment after four months.As the model matures,they estimate that procedure approval w

11、ill rise from the current 40 percent to 60 percent,further enhancing the experience of doctors and patients.Back to contentsUnimed Belo HorizonteLearn moreRead the Unimed Belo Horizonte case study.Projected 20%increase in procedure approvalUnimed Belo Horizonte1.2 million clients5Gilles Lunzenfichte

12、r,CEO,Medisant“We abstract a growing portfolio of IoT devices in a single global cloud”Deploying devices at scale inremote patient monitoringMedisant6Headquartered in Switzerland,Medisant empowers connected care by putting the Internet of Things(IoT)to work for care teams.It keeps device deployment

13、simple and secure at scale in remote patient monitoring(RPM)and virtual clinical trials(VCTs).Its vendor-agnostic device cloud is powered by AWS and securely delivers Patient Generated Health Data(PGHD)straight over a global cellular network.By abstracting a growing portfolio of cellular-enabled OEM

14、 devices in a single cloud,Medisant redefines device management and interoperability with health IT systems while shielding care teams and patients from device complexity and privacy risks.By 2025,Medisant expects more than five million IoT devices-designed for RPM and VCTs-to send valuable and non-

15、identifiable data to compliant health IT systems across the world.With such prolific growth planned,Medisant had two main goals when building its solution:scale and speed-to-market.The healthcare industry is fragmented and highly regulated,but Medisant needed its device cloud to operate as a medical

16、 IoT hub at global scale.Medisant also wanted to go to market as soon as the solution was developed.On both accounts,AWS exceeded expectations and helped Medisant deliver medical IoT as a Service.MedisantBack to contentsLearn moreView how Medisant works globally with the cloud5 million connected dev

17、ices by 2025Medisant7Riccardo Altura,Chief Information Officer,Centro Medico Santagostino“We have reaped numerous benefits over the past years.One of those cant be described with a number but rather with a feeling,the feeling that whatever IT need we had,AWS had a product for us-a product that would

18、 help us meet that specific need.”Digital systems to automate the patient experienceCentro Medico Santagostino 8Back to contentsFounded in 2009,Centro Medico Santagostino is a private healthcare network comprising 18 specialist outpatient centres and one mobile healthcare unit across Italy.In 2014 t

19、he process of moving the networks digital infrastructure to the cloud began,with the aim of improving the services provided to patients without an excessive increase in costs.They gradually transferred operations to the cloud over a period of four years.The Santagostino network employs around 900 do

20、ctors and healthcare professionals who,in the last 10 years,have treated more than 400,000 patients.Today,the experience of Centro Medico Santagostino patients is almost completely automated.Thanks to the digital systems at the facilities,patients can make appointments via the web platform and using

21、 the chatbot function,perform a fast check-in to avoid queues at reception,and make payments online.Medical reports are stored in a digital medical record that users can consult at any time via their private area.This means that patients always have access to their health records and can share them

22、with other doctors,giving them control of their own medical data and healthcare outcomes.Centro Medico Santagostino Learn moreView Centro Medico Santagostino at the AWS Summit18 specialist centres and one mobile unit across ItalyCentro Medico Santagostino 900 doctors and healthcare professionals,tre

23、ated over 400,000 patients9GE Healthcare Digital Mitch Jackson,Vice President,Cloud Strategy and Technology,GE Healthcare Digital“Connectivity is the cornerstone of our digital strategy.”Maximising the potential of data to improve medical outcomes10Every day,healthcare data flows through millions of

24、 medical devices,including more than 500,000 GE Healthcare medical imaging devices globally.In order to maximise the potential of this enormous volume of data GE Healthcare created the GE Health Cloud.Running on AWS,the organization is now able to collect,store,process,and provide access to data fro

25、m a diverse and global set of medical devices.Healthcare providers can use these cloud apps to share this data and collaborate more simply.“We want to increase customer value from device usage and data by enabling supplemental leverage of cloud compute,storage,and access,”says Mitch Jackson,vice pre

26、sident of cloud strategy and technology for GE Healthcare Digital.With faster access to this data when and where clinicians need it,the GE Health Cloud assists in improving diagnoses and treatment.This is crucial.Survey data shows that up to 35 percent of patient cases are misdiagnosed,partially due

27、 to a lack of access to images,data,and records.Additionally,better interoperability between systems could save healthcare ecosystems$30 billion per year,according to GE Healthcare.“Advancing medical outcomes requires processing large amounts of healthcare data with governed access to that data for

28、research as well as clinical application,”says Jackson.“We believe the role of the cloud is pivotal to actualizing this vision.”GE Healthcare Digital Back to contentsLearn moreRead the GE Healthcare Digital case study.Half a millionimaging devices globallyGE Healthcare Digital Projected$30 billion i

29、n savings per year11Daniel Crawford,Founder and Chief Strategy Officer,Axial3D“We offer a web application that is applicable to any clinician because it enables medical scans to be sent directly from a hospital,processed on AWS,and then sent back to the hospital.We are now seeing more cardiologists

30、and urologists using our technology to improve patient outcomes.”Bringing three dimensional visions to life on the cloudAxial3D 12Axial3D has helped surgeons at Belfast City Hospital save lives using detailed preoperative 3D medical models.Relying on Amazon EC2 to host its web platform,surgeons are

31、able to place orders easily and quickly for a patient-specific,accurate 3D-printed model.Axial3D uploads 2D images from MRI or CT scans to Amazon S3 and then runs machine learning models based on Amazon SageMaker.Surgeons across the world are increasingly using 3D-printed anatomical models to prepar

32、e for complex operations by creating detailed surgical plans.However,the process of segmenting 2D images into multiple labelled regions to produce a 3D model is time-consuming and pulls clinicians away from treating patients.An AWS Partner Network(APN)Partner,Axial3D used Amazon SageMaker,Amazon EC2

33、,and Amazon S3 to help surgeons at Belfast City Hospital successfully perform a kidney transplant that saved two lives.Axial3D Learn moreAbout how Axial3D Helps Surgeons Save LivesBack to contentsTwo lives savedAxial3D 13Tom Carrell,Chief Executive Officer and Co-Founder,Cydar“Were enabling hospital

34、s large and small to take advantage of a ground breaking new technology.”Democratising access to revolutionary servicesCydar14Back to contentsCydar,a UK clinical applications firm,formed in 2012 as a spin-off from Kings College London,Guys,and St.Thomass hospitals.It provides advanced 3D visualisati

35、on techniques and cloud-based high-performance computing.The development and build began in June 2014.Within three months of engaging with AWS,Cydar was hosting its first cloud-based surgeries.“We chose AWS because its a big player,and it made it really easy for us to get started,”says Tom Carrell,c

36、hief executive officer and co-founder,Cydar.The companys technology allows live x-ray images to be matched up with 3D images,such as CT scans.The solution gives surgeons in the operating theatre access to real-time information to increase the chances of successful patient outcomes.“For us to be able

37、 to go to hospitals and offer this as a service with no huge upfront investmentthis is revolutionary for them,”says Carrell.“Were passing on the same payment models that AWS offers us and,in the process,enabling hospitals large and small to take advantage of a ground-breaking new technology.For many

38、 of them,its the difference between being able to do it or not.”CydarLearn moreRead the Cydar case study.Cydar15Ontario Health,formerly Ontario Telemedicine Network(OTN)Alex Reidiboim,Lead Solutions Architect,Ontario Health,formerly the Ontario Telemedicine Network(OTN)“Because of AWS,we can spend o

39、ur time making sure were providing the best healthcare experience.”Virtual-care innovation for remote patients16To overcome the challenges of provided healthcare to remote communities across Ontario and a significant growth in patients needing remote care,Ontario Health,formerly the Ontario Telemedi

40、cine Network(OTN)migrated its video-hosting platform to AWS.Since the move,it has been able to automatically provision and scale the platform up or down on demand.Ontario Health provides two-way videoconferencing throughout Ontario,Canada,for patients who cannot travel to a hospital.This virtual-car

41、e innovation for the healthcare system allows people to get the care they need when and where they need it most.It offers access through 170,000 healthcare providers at more than 1,600 sites with more sites planned.“We are experiencing a lot of growth,as people discover the need for virtual care,”sa

42、ys Alex Reidiboim,lead solutions architect for Ontario Health.But with its network growing so fast,the organization saw increasing demands on its on-premises IT infrastructure.The growth required hands-on management and significant resourcing.By embracing the cloud,Ontario Health allowed AWS to take

43、 care of the undifferentiated heavy lifting.Ontario Health can now refocus its efforts on its core business strategy:delivering virtual care to remote communities and other locations across the province.Ontario Health formerly the Ontario Telemedicine Network(OTN)Back to contentsLearn moreRead the O

44、H case study.170,000 healthcare providers at 1,600 sitesOntario Health,formerly Ontario Telemedicine Network(OTN)17Dan Vahda,Founder&CEO,Huma“By leveraging the host of auto scaling capabilities provided by AWS,the robust serverless infrastructure,and the AWS geographical footprint for meeting data r

45、esidency requirements,Huma is able to deliver a truly global solution.”Vital data sharing to combat a global pandemicHuma18Huma19Huma uses technology to integrate health data from existing hospital databases to securely transmit it for doctors use,and to help manage the ongoing COVID-19 health crisi

46、s.AWS systems,such as serverless solution AWS Lambda and unlimited data storage using Amazon DynamoDB,were deployed to manage large quantities of sensitive data and make sure Huma was able to scale as needed without risk.They use a CE Marked patient monitoring solution to remotely support patients d

47、iagnosed with COVID-19-tracking symptoms,vital signs,deterioration,and automatic flagging of high-risk patients who can then communicate with their healthcare team via telemedicine.The solution allows healthcare systems to treat deterioration early,control the pressure on ICUs,and learn rapidly to a

48、void the collapse of hospitals through safe management and monitoring of patients at home.Huma signed national deals with two major European governments to monitor COVID-19 patients with the technology already live across several cities.In addition to software solutions,Huma has also ordered more th

49、an a million medical devices to help patients accurately capture their vitals,such as body temperature(via digital thermometer)and oxygen saturation(via a pulse-oximeter).The ambition is to work with partners like AWS to deliver critical medical devices to patients homes or point of care as quickly

50、and efficiently as possible.Back to contentsMore than amillion devicesHumaTwo major European governmentsDan Beeston,Information and Communications Technology Manager,Juniper“We can scale the AWS solutions were using in new ways and be more reactive during and after a disaster.”Reactive technology fo

51、r better communicationJuniper20In response to COVID-19,Juniper,a nonprofit aged care provider,acted quickly to protect vulnerable residents,clients,and employees.Juniper operates aged care homes and retirement villages and provides home and community support services for the elderly across Western A

52、ustralia.By rolling out AWS remote work and learning solutions,Juniper could support business continuity,and connect residents with family and clinicians.The pandemic created a pressing two-fold challenge for Juniper.The organization needed to protect residents from the virus,comply with the Federal

53、 Health Department directives,and allow people to maintain contact with medical practitioners,family,and friends at the same time.Concerned family members sought frequent updates on residents.Additionally,Juniper needed to connect employees from its head office as they entered a home-based work envi

54、ronment.The organization set up Amazon Chime to help communication between communities,Amazon Connect for distributing recorded information and data,and Amazon WorkSpaces to allow employees to work from homerolled out in just one day.Back to contentsJuniperLearn moreRead the Juniper case study.Techn

55、ology deployedin just one dayJuniper21Chris Suter,Lead Cloud Architect,Business Services Authority,National Health Service(NHS)“Within three days,the operating model of the call centre changed from 9:00 AM 5:00 PM to 24/7.”Business Services Authority,National Health ServiceAnswering the call22The Na

56、tional Health Service(NHS)in the UK has a Business Services Authority(BSA)that uses AWS services such as Amazon Connect,Amazon Lex,and Amazon Polly.With AWS,the BSA automated portions of their healthcare contact call centre to answer common questions more quickly and reduce calls to their representa

57、tives by more than 40 percent.Each year,the BSA handles just under five billion calls.But,this is increasing 25 percent year over year.In order to meet the demand,the organisation turned to AWSalready part of the NHS technology structureto quickly expand its platforms.The European Health Insurance C

58、ard system allows any UK citizen to charge back to the UKs no-cost healthcare if require medical help while in Europe.To support,the BSA developed a solution in just two weeks.Approximately 90 percent of the calls coming into the EHIC contact centre were repetitive and based around either not having

59、 an EHIC card or trying to get one quickly.It made sense to employ a robotic process that could answer these simpler questions straight away.With the principal benefits including scalability and cost effectiveness,the contact centre experienced a reduction in unnecessary calls by 40 percent,which is

60、 equivalent to$650,000 in savings annually.The BSA is now confident its on a path to a future where growing pains are virtually eliminated.Back to contentsBusiness Services Authority,National Health Service(NHS)Learn moreView the Business Services Authority Case Study40%reductionin unnecessary calls

61、Business Services Authority,National Health Service5 billion callseach year23Abhilash Ramakrishna,Chief Technology Officer,Halodoc“Before AWS,20 to 30 percent of our time would be spent ensuring that servers are responsive.By using AWS,we simply deploy and maybe monitor for an hour and thats it.”Mig

62、rating to the cloud to reach more patientsHalodoc24Back to contentsHalodoc aims to improve access to healthcare and medicine through its app,and has 20,000 doctors and 1,000 pharmacies in its partner network.Migrating 90 percent workloads to AWS has allowed them to be more responsive to their custom

63、ers.The startup also regularly engages in corporate social responsibility,such as facilitating tele-consultations with physicians for victims of natural disasters in remote provinces.Halodoc brings together two formerly separate businesses,one for tele-consultation with healthcare professionals and

64、one for the delivery of pharmaceuticals in 30 cities across Indonesia,all through its mobile application.In cities such as Jakarta,Indonesia,it can take up to four hours to get to the hospital and back.Halodoc helps make sure people can access the care they need when they need it.In the past,unexpec

65、ted peaks in traffic and app updates would drain the teams time and resources as they had to spend days fine-tuning performance.Migrating 90 percent workloads to AWS has allowed them to be more responsive to their customers.By using Amazon Relational Database Service(Amazon RDS),data stored in its a

66、pp is never lost.The Halodoc app has experienced over 500%user growth in six months,and AWS is able to support them to scale seamlessly.HalodocLearn moreView the Haldoc:Buiolding the Future of Telehealth film.500%user growth in 6 monthsHalodoc90%workload migrated to AWS25Jaren Siew,Chief Executive O

67、fficer,Doctor Raksa“Doctor Raksa combines proven telemedicine technologies with business model innovations to improve access to medical providers,reduce healthcare costs,and make the experience of seeing a doctor convenient and affordable.”Revolutionising healthcareDoctor Raksa2626Back to contentsDo

68、ctor Raksa aims to revolutionize healthcare industry in Thailand by offering access to affordable,convenient and secure,mobile-based healthcare.The global pandemic,caused by the spread of COVID-19,resulted in the adoption of telemedicine across Thailand at a faster pace than anticipated.They found t

69、hat AWS offered the support they needed to scale in line with the demand for their services.The startup has already delivered 100,000 consulting sessions,with 400,000 active patient users on the platform,and connected them to over 700 physicians.In the future,Doctor Raksa plans to leverage artificia

70、l intelligence(AI)to assist physicians in performing preliminary diagnoses.Soon they will work with X-rays and blood tests or other medical laboratory equipment to provide more complete preliminary diagnoses,merging online and offline medical services.Doctor Raksa100,000 consulting sessions delivere

71、dDoctor Raksa400,000 active patients27Rishik Bahri,Chief Technology Officer,Doctor Anywhere“With the saved time,we can really fast track all of these enhancements and products and expand our business as needed.”Accessible healthcare services where theyre neededDoctor Anywhere28Doctor AnywhereBack to

72、 contents29Doctor Anywhere is a Singapore-based telehealth startup that currently serves more than one million patients in Singapore,Vietnam,and Thailand.AWS allowed them to centralise their data,which helped save time,scale and enhance their products.They deliver quality,accessible,and affordable h

73、ealthcare services,both online and offline.Directly from their app,patients can video call a licensed doctor,on-demand,and receive medical advice within minutes,while having their prescriptions delivered to their doorsteps a few hours later.Patients can also schedule in-home visits for procedures su

74、ch as blood tests,receiving a flu vaccine,physiotherapy,and occupational therapy.Using AWS Fargate,they were able to focus on code rather than hardware to reach their ambitions to service more patients,conveniently and securely,more quickly.Learn moreView the Doctor Anywhere film.More than one milli

75、on patientsDoctor Anywhere29Grant Sayer,Chief Technology Officer,Healthdirect Australia“As a health-tech company our technology enables delivery of government health services.When we want to be innovative,AWS has the products and services we need.”Flexibility to fail fast and evolveHealthdirect Aust

76、ralia 30Healthdirect Australia is a leading government-funded telehealth provider.Developing and delivering health services across telephone,online,and video,it provides health information and advice for Australians where and when they need it.They currently use a third of AWS Cloud products and ser

77、vices portfolio including computers,storage,databases,and advanced platform services,which work together across all its telehealth services.Being responsive to public health needs in the telehealth space requires technology solutions that enable flexibility and innovation.Over the last two years,Hea

78、lthdirect Australia has aligned with maturing and interconnected AWS products which offer more powerful platform-as-a-service capability.These allow the team to develop robust and secure telehealth services,digital tools,chatbots,and audio applications to help Australians get the care they need.Heal

79、thdirect Australia Back to contentsUse a third of AWS Cloud productsHealthdirect Australia 31Eldrid Jordaan,CEO,GovChat“AWS makes it really easy to build such a scaleable platform without needing to invest in any hardware or any other physical infrastructure.100%of our systems are hosted in the AWS

80、Cloud.When a new business is scaling at the speeds that we have seen,but also requiring vastly different capacities through any given period,serverless infrastructure is commercially a huge win.”Connecting the dotsGovChat32GovChat is South Africas largest citizen engagement platform connecting citiz

81、ens to the South African government.It is accessible online,on any mobile handset,and feature phone.GovChat can connect their ChatBOT to any social media platform,including Facebook and WhatsApp,using Amazon Lex.It is based entirely on an AWS serverless architecture making use of services like AWS L

82、ambda,Amazon DynamoDB,and Serverless APIs.On 27 March 2020,the South African Minister of Health appointed GovChat to serve on the Ministerial Health Task Team.GovChat is being used to deliver vital COVID-19 information and education to citizens in order to assess their COVID-19 risk,test at their ne

83、arest government facility,and provide critical information related to the patients contacts.This information was provided to the to the National Institute of Communicable Diseases(NICD)to collect data that informs the decisions of the Governments COVID-19 planning team to plot the most affected area

84、s and deploy resources and support accordingly.The platform connects 50 million citizens to 10,000 South African government representatives and over 60,000 public facilities.Due to the magnitude of the need for government support for its citizens during lockdown,the ChatBOT received millions of mess

85、ages per day,peaking at 14.2 million messages.The ChatBOT,which is run off AWS infrastructure,has processed in excess of 95 million messages since 11 May.GovChatBack to contents50 million citizens connected to platformGovChat95 million messages processed since 11 May 2020Learn moreView the GovChat C

86、ase Study33The AWS Global Cloud Infrastructure is the most secure,extensive,and reliable cloud computing environment anywhere,on and off the planet.AWS provides you the cloud infrastructure where and when you need it.AWS and Intel share a passion for innovation.Together,they have developed a variety

87、 of resources and technologies for high performance computing,big data,artificial intelligence,machine learning,and the Internet of Things.Intel Xeon Scalable processor families are the foundation of new services being deployed by AWS.AWS instances based on Intel processors are ready to serve unique

88、 and innovative new workloads that demand better data protection,faster processing of greater data volumes,and service flexibility without a hit to performance.These processors feature Intel Advanced Vector Extension 512(Intel AVX-512),which offers accelerated application performance 2x better than

89、previous generation technologies.These processors also feature Intel Trusted Execution Technology(Intel TXT)which is Intels technology for establishing more secure platforms.See our global infrastructureOur global infrastructureExplore our world34Lets build your success story next!Start your cloud journeyLEARN MORELIVE CHATChat to us to further explore the use cases covered here.More public sector healthcare customer stories and insights.TELL US MORE35 2020.Amazon Web Services,Inc.or its Affiliates.All rights reserved.