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1、Five Things Other Warehouses Are Doing to Keep CustomersTactics For a Successful Warehouse-Part 22FIVE THINGS OTHER WAREHOUSES ARE DOING TO KEEP CUSTOMERSFive More Things Other Warehouses Are Doing to Keep CustomersIn our previous eBook“The Five Things Other Warehouses Are Doing That Youre Not,”we d

2、etailed five specific best practices that successful warehouses follow to minimize fixed expenses,maximize overall productivity,and improve customer satisfaction.Were continuing our exploration in this installment,“Five More Things Other Warehouses Are Doing to Keep Customers.”Designed to answer the

3、 many questions we receive from our own customers on this very topic every day,we are once again basing on our analyses on the most successful 3PL warehouses we know in our industry.Five Things Other Warehouses Are Doing That Youre NotPart 1 RecapBased on an overarching philosophy that focuses on“Pe

4、ople,Process and Technology,”we shared strategies to promote better customer service,the use of technology,and the ability to significantlyout-compete rivals by using self-knowledge.1.Know Who You Are2.Know Where Profits are Made3.Know How to Retain Warehouse Staff4.Know Where You Spend Money5.Know

5、When You Need Technology3Focus on Proactivity-Overview of Part 2The ability to anticipate change is imperative in the world of a 3PL warehouse.Fulfilling predictable requirements,remaining nimble and supporting on-going change all while maintaining overall proficiency are just“business as usual”prac

6、tices for successful warehousing operations.In this eBook,we will review five additional practices we have observed successful 3PL warehouses are following.In general,many of these practices are exceedingly proactive.In fact:Our analysis shows that“Proactivity”is the signature characteristic of high

7、ly profitable 3PLs.FIVE THINGS OTHER WAREHOUSES ARE DOING TO KEEP CUSTOMERSIn essence,these 3PLs understand that the logistics industry is one of the most dynamic sectors in a rapidly changing business environment.It is clear that they operate according to the following five principles.4Proactive Pr

8、inciple 1:Know you must be built to change and change quicklyHighly successful 3PLs dont simply react to changes in our industry.Instead,they anticipate their arrival,spot trends as they are developing,and are already up and running in the changed environment before other warehouses can even begin t

9、o respond.This mind-set gives successful 3PLs considerable advantages over their competition.It prompts them to establish nimble,flexible operations that can change and re-tool on a dime.This impacts everything from the staff they hire to the technology they purchaseIt also ensures they will be read

10、y to capitalize on fast-moving,but extremely lucrative,opportunities as they arise.A great example is the global growth of eCommerce.FIVE THINGS OTHER WAREHOUSES ARE DOING TO KEEP CUSTOMERS5FIVE THINGS OTHER WAREHOUSES ARE DOING TO KEEP CUSTOMERSThe eCommerce sector has grown from just over$1 trilli

11、on in 2013 to a projected$3 trillion+by the end of 2018.Thats roughly a 200%growth rate in just five years.Warehouses who saw this coming have been able to modernize to take advantage whereas those who did not have been left scrambling.Smart 3PLs know two things for sure:1.The logistics sector has e

12、xperienced perhaps more change than any other industry over the past five years2.Massive changes are only just beginning In short,todays most profitable 3PLs realize that if they want to be just as successful five years from now,then they simply must begin preparing for that tomorrow today.6Proactiv

13、e Principle 2:Know what your competition is doing and the technologies theyre using Resourceful 3PLs always maintain a close eye on their peers and competition for several very good reasons.First and foremost,they understand that everyone in our industry provides very similar offerings and services.

14、Subtle differences in approach or attitude can make a huge difference when it comes to landing potential customers.Secondly,maintaining tight relationships with fellow 3PLs helps them stay posted on everything from industry news,to potential threats,problematic partners and customers,and more.FIVE T

15、HINGS OTHER WAREHOUSES ARE DOING TO KEEP CUSTOMERSAnd finally,close relationships with other 3PLs can provide invaluable insights into the type of technology they are buying and whether it really does provide all of the advantages todays various software vendors claim.7FIVE THINGS OTHER WAREHOUSES A

16、RE DOING TO KEEP CUSTOMERSThis final factor will become even more important over the next few years.The logistics industry is about to be hit with a tidal wave of technological advances.This will include everything from the impending Internet of Things,to the use of augmented reality,robotic fulfill

17、ment vehicles,automated drivers,drones and deliveries and more.Everyone knows these changes will soon be appearing in warehouses all over the world.What we do not know,however,is which technologies will truly pan out,deliver on their promises,and become standards throughout our sector.Smart 3PLs wil

18、l keep a close eye on their competition and the industry as a whole.Given the significant investments and procedural changes these new technologies will require,warehouses should be cautious about leaping in too quickly.Given the rate at which the warehousing industrycontinues to change,however,succ

19、essful 3PLs also know that if they wait too long,they could fall behind forever.8Proactive Principle 3:Know the importance of monitoring your warehouse data Highly successful 3PLs realize that we all now operate in an almost completely digital world.The software warehouses use to run their warehouse

20、s produces enormous amounts of data.Data that can help point the way to streamlined procedures,operational weaknesses,and new sources of profits.On the whole,the warehouse industry is just beginning to realize the vast potential of“Big Data.”While warehouses currently produce terabytes of informatio

21、n,it is currently thought that significant amounts of this(up to 90%)is all but useless to the 3PL.FIVE THINGS OTHER WAREHOUSES ARE DOING TO KEEP CUSTOMERSBut make no mistake,the most successful warehouses we know are already trying to figure out how to use this information to their advantage.They a

22、re well aware that large competitors like Amazon are already capturing their data and using it to optimize their performance across the board.9FIVE THINGS OTHER WAREHOUSES ARE DOING TO KEEP CUSTOMERSAs such,successful 3PLs are collecting and archiving their historical data to create a“scorecard.”Thi

23、s practice will not only enable them to review their past performance so that they can improve it will help them to predict their future,as well.This discipline is known as“Predictive Analytics.”As you might expect,Predictive Analytics can enable 3PLs to forecast everything from their staffing needs

24、,to their process efficiencies,costs-per-service and more long before these needs actually come to fruition.It can even show them which industries are the most profitable,which customers they should hang on to,and which ones they may choose to replace.At this point,we are only just beginning to ente

25、r the Age of Big Data.This era will not only help successful warehouses anticipate the future but to be ready for it even before it arrives.10Proactive Principle 4:Know how to operate in a Global economy The most successful 3PLs dont just know to look ahead.They know to look all around them.And ever

26、ywhere they look,they see that the entire supply chain industry operates in a globally connected economy.Because of this,successful 3PLs have found that its important to partner with other global-minded suppliers,manufacturing,and shipping companies to ensure their materials and packages can be accu

27、rately tracked and delivered anywhere in the world.FIVE THINGS OTHER WAREHOUSES ARE DOING TO KEEP CUSTOMERSThese 3PLs further realize that they must ready to react to events that occur halfway around the globe.This includes any changes to international trade agreements like NAFTA,the TPP,as well as

28、developments like the recent Brexit vote.Although 3PLs have no control over the outcome in such events,changes to these agreements,as well as new tariffs or regulations,could have a significant impact on their business.Considering this,the need to remain informed and have a plan in place to react is

29、 invaluable in a global economy.11FIVE THINGS OTHER WAREHOUSES ARE DOING TO KEEP CUSTOMERSOn the positive side,this means todays most successful 3PLs know how to find lucrative opportunities almost anywhere in the world.This means they must be ready and capable of providing stellar services to clien

30、ts and their customers who are located on the other side of the globe.This could also prompt these 3PLs to consider opening new,more strategically located facilities that might put them closer to either their customers or the consumers who will be buying from them.The awareness of the global nature

31、of the economy in which many 3PLs operate should be a factor in every decision they make from the technology they buy,to the staff they hire,to the partners they choose,and more.TechnologyStaffPartners12Proactive Principle 5:Know how to hire the right amount of IT personnel Like every warehouse,the

32、most successful 3PLs know that their world is now driven by technology.But hiring the right amount of qualified IT personnel can be a still be a very tricky task.IT professionals tend to command higher salaries than the average worker.As such,hiring too many IT staff members could balloon a 3PLs pay

33、roll out of control.On the other hand,hiring too few could leave a warehouses current IT staff over-extended and frustrated.And given the demand for qualified IT personnel these days,a frustrated member of a 3PLs IT staff can quickly become an ex-member of their IT staff.Successful 3PLs realize that

34、 the key to knowing the right amount of IT professionals to hire,revolves around a thorough understanding of the technology available in our industry,and how much their warehouse currently needs.In addition to knowing how much technology their warehouse needs today,3PLs must also be aware of what te

35、chnology they might need in the future.FIVE THINGS OTHER WAREHOUSES ARE DOING TO KEEP CUSTOMERS13FIVE THINGS OTHER WAREHOUSES ARE DOING TO KEEP CUSTOMERSAs mentioned previously,the entire industry is on the cusp of a technological revolution in multiple areas.But investments in new warehousing techn

36、ology are unlikely to deliver the desired returns if a warehouse does not have enough qualified IT professionals to manage it.Successful 3PLs know they should hire IT personnel who can help these technologies deliver.They also realize they should be well-versed in the cutting-edge innovations that w

37、ill be hitting warehouses soon.This includes everything from robotic vehicles,to augmented reality,driverless trucks,drone deliveries and more.This willingness to be forward-looking and proactive can help 3PLs land top IT talent.The best IT personnel are always looking to work with the latest innova

38、tions and challenges.Those 3PLs who are willing to embrace the coming wave of technologies will be far more likely to attract and retain top IT talent.14FIVE THINGS OTHER WAREHOUSES ARE DOING TO KEEP CUSTOMERSBut in the end,the 3PLs who know who they are,who they serve what they are good at and wher

39、e they want to be in the future tend to know the right amount of personnel to hire.Like many issues in the rapidly changing 3PL warehousing industry,it can be difficult to know when to make a move and when to hold back.It has been our experience that the most successful 3PLs are always the most proa

40、ctive.The most successful 3PLs have not always been the first-movers when it comes to deploying a new innovations.But they always keep a sharp eye on new technologies in the warehousing industry and how it could affect their future plans.This commitment to studied awareness usually leaves 3PLsperfec

41、tly positioned to capitalizeswiftly on the constant changes in our industry.T h r e e K e y s t o R e t a i n i n g Y o u r 3 P L C l i e n t s15ConclusionIf there is one word that describes the difference between highly profitable 3PL warehouses and their competition,it is“PROACTIVE.”But make no mi

42、stake,being proactive is not always easy.It requires the commitment to keeping an eye on developments throughout our industry,the willingness to break out of your comfort zone,and the courage to take what can seem like considerable risks.But in our experience,it is the strategy 3PLs need to achieve

43、success.Playing things safe in our current environment may work for the time being.But the future tends to arrive quickly and with little warning.3PLs who see that future coming and then actively position themselves for growth will be the 3PLs that continue to be the most successful and profitable i

44、n the future.1-http:/ find out more about 3PL Central,visit 3PLCENTRAL.com or Connect with us on Social Media:3PL Central provides the most powerful and the most affordable warehouse management software(WMS)available through the Cloud.Our easy-to-use and extremely cost-effective products help our cl

45、ients reduce their expenses and grow their business while satisfying the needs of their customers.Contact us:|888-375-23683PLCENTRAL.COM 2018 3PL Central,LLC.All rights reserved.About 3PL Central3PL Central is a leader among cloud-based supply chain software providers,offering warehouse management s

46、olutions that are reliable,secure,cost-effective,and easy-to-use.Our products seamlessly integrate with a large and growing number of eCommerce enablement technologies,EDI providers,ERP platforms,accounting packages,shipping partners,and other supply chain technologies delivering a full warehouse management platform to effectively grow and scale your business.Offering core WMS functionality,3PL Central customers include small-to-medium sized 3PLs to private Fortune 500 distribution centers.For additional information,please visit .FIVE THINGS OTHER WAREHOUSES ARE DOING TO KEEP CUSTOMERS