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1、.Tech Trend Radar 2020Contact Munich Re:Martin ThormaehlenLead Architect Digital Business ModelsTel+49 89 3891-Contact ERGO:Roland Braun ERGO IT StrategyImage:Deloitte Digital Studios.Tech Trend Radar 2020IntroductionThe Tech Trend Radar 2020 provides information about technology-driven trends in 20

2、20 that are relevant to Munich Re,ERGO and the global insurance sector.It is a collaborative initiative by Munich Re Business Technology and ERGO IT Strategy.The Tech Trend Radar 2020 aims to sharpen awareness,provoke discussion and initiate new business opportunities that appeal to all insurance cl

3、ients and units within the Munich Re Group.Furthermore,there is a strong alignment with Business Units and Strategic Units within the Munich Re Group.In cooperation with PA Consulting Group and the Institute of Electronic Business,future trends have been gathered,aggregated and rated in order to pro

4、vide a comprehensive view of technology trends,their maturity and relevance for the Munich Re Group and the insurance industry.Munich Re|ERGO Tech Trend Radar 20202.Tech Trend Radar 2020Foreword3Munich Re|ERGO Tech Trend Radar 2020The current pandemic has exposed the need for rapid technical develop

5、ment.The development is being driven by an enormous push to support the global economy.Several tech trends are moving towards the“trial”or even“adopt”Radar phase more rapidly than projected to address the situation.Flexibility and courage are especially essential to take the first step at this uncer

6、tain time and now it is time to move from preparation into realisation.We are all going through a demanding time.The fight against the pandemic is bringing uncertainties to the economy and society that call for global and corporate responsibility.The advance of old technologies and advent of new tec

7、hnologies will help us in this fight.The ability to react and recover has to be built into our new way of doing business.With our Tech Trend Radar we share this knowledge because we are no longer independent.We depend on each other throughout our value chains and business processes.The advent of Pla

8、tforms and API exposure will provide opportunities that will make our systems capable of providing more customisedsolutions that can be easily adjusted for our changing world.In times of great humanitarian and economic challenges,it is more important than ever:Technology can and must deliver a visib

9、le benefit as we evolve together.Were just getting warmed up!Dr.Olaf FrankHead of Business TechnologyMunich Re GroupTomasz SmacznyCOO ERGO Technology&Services ManagementThe last decade made one thing clear:Technology is everywhere and it has an impact on us all.Disruptive technology such as Cloud Ed

10、ge supports large amounts of data handling for insurance underwriting and claims processes while 5G will lay the foundation for autonomous driving.In the time of pandemic,technology serves as a safeguard:anonymised data about population movement in high resolution help to forecast the spread of the

11、disease.Via these means or by using wearables,technology offers unprecedented possibilities in the prevention and treatment.However,the most important criterion for success is and stays being human.Promoting understanding,shining a light on opportunities,addressing fears and offering training is ess

12、ential.In times of global crisis,which forces us to stay at home and work remotely,“Digital upskilling”of employees should be the key priority.This way we can meet our responsibilities to our employees,our company and for the global combat against the pandemic.This years Tech Trend Radar is prepared

13、 precisely in this spirit.We hope you will get inspiration from it and perhaps even take the first steps to implement some solutions to be better prepared for whatever comes at us next.Enjoy reading!Be prepared for uncertainty.Jason EngelbrechtChief Technology OfficerMunich ReTech Trend Radar 2020Fo

14、reword by the editors4Munich Re|ERGO Tech Trend Radar 2020Will the 2020s be the next Roaring 20s?What started 100 years ago in Berlin and other metropolises is considered a golden decade-progressive,open-minded and innovative.Amongst other developments,the decade saw the expansion of mass transporta

15、tion.Following the pioneering inventions of Henry Ford the automobile became affordable.In 1927,Charles Lindbergh rose to fame with the first solo nonstop transatlantic flight a kick starter for commercial aviation.The“Golden Twenties”saw new means of communication and entertainment:the telephone,ra

16、dio,electrification and the boom of cinemas.The 1920s were characterised by social and economic euphoria.Stepping into a new decade,what awaits us in the 2020s?Comparable to the“Golden Twenties”,major technological advancements are now ready to take off and be implemented commercially.Continuous dev

17、elopment of technology such as artificial intelligence,quantum computing and robotics is changing how we live and work.The tech world is constantly adapting to the uncertainties across globe.In 2020,we have all been impacted by the coronavirus pandemic.Advanced technology enables us to maintain our

18、private lives and business routines as much as possible during this challenging time.Schools and training organisations have switched to digital overnight;The capacity and stability of modern IT systems enable most people to work remotely;people have shifted their shopping habits online drastically.

19、With the expected reorganisation of global supply chains,how technology will develop and evolve is a big question for the global economy.Opportunities come along with challenges.How do you prepare your business to make the best use of emerging technologies while carefully assessing their risks and c

20、hallenges?How does the insurance industry react to these threats and uncertainties?This years Tech Trend Radar will shed light on this.Carefully assessing the risks and resolutely stepping forward-lets make the 2020s a decade of action.If we get it right,future generations might look back fondly at

21、the“Digital Golden Twenties”of the 21st century.Roland BraunIT Strategist InnovationERGO IT Strategy.Tech Trend Radar 2020How to read this report5Munich Re|ERGO Tech Trend Radar 2020Tech Trend Radar 2020The Tech Trend Radar began in 2015 as a collaborative initiative around trend monitoring between

22、Munich Re and ERGO.Our aim is to promote innovative initiatives around each tech trend with our clients and develop the best solution for the challenges of tomorrow.This years report contains 52 trends that have strategic and operative relevance for the insurance industry.The trends are categorised

23、into four trend fields:User-Centricity,Connected World,Artificial Intelligence and Enabling Technologies.New trends 2020+The following 10 new trends have entered the Tech Trend Radar 2020:1.Deepfake Defence2.Biometric Recognition3.Virtual Assistants4.Data Fabric5.Microsattelites6.Precision Farming7.

24、White Biotech8.Personalised Medicine9.Robotic Health10.Advanced BatteriesTrend fact sheets and use casesiEach of the 52 trends is introduced with a dedicated fact sheet including its anticipated impact along the insurance value chain and supported by cross-industry use cases.Images:Deloitte Digital

25、Studios.Tech Trend Radar 2020Munich Re|ERGO Tech Trend Radar 20206Images:Deloitte Digital Studios.Tech Trend Radar 2020Contact Munich Re:Martin Thormaehlen(Lead Architect Digital Business Models)Tel+49 89 3891-Munich Re|ERGO Tech Trend Radar 20207=new in 2020+Digital IdentityPayment ModelsIndustrial

26、 IoTLocation-based ServicesBehavioural AnalyticsVirtual AssistantsDeepfake Defence+Mixed RealityHaptic TechnologiesBiometric Recognition+Digital EcosystemsOpen DataAutonomous ThingsDeep MappingData Fabric+Human EnhancementSmart DustComputer VisionAugmented Decision MakingNatural Language ProcessingM

27、achine-Driven DecisionsCognitive AutomationGenerative Adversarial NetworksExplainable Machine LearningCognitive Cyber SecurityKnowledge GraphsHardware-embedded AIArtificial General Intelligence5GCloud EdgeMicrosatellites+Swarm IntelligencePersonalised Medicine+Distributed Ledger3D PrintingAdvanced B

28、atteries+Neuromorphic HardwareVolumetric DisplayProgrammable MaterialsCloud EnablementAutoMLConversational User InterfacesOpen APIDigital TwinSmart TextilesRobotic Health+Digital Health ServicesSmart SpacesQuantum ComputingBrain-computer InterfaceWhite Biotech+Precision Farming+Images:Deloitte Digit

29、al Studios.8Munich Re|ERGO Tech Trend Radar 2020Tech Trend Radar 2020User-centricityImages:Deloitte Digital Studios.Insurance Value Chain9Trend EvolutionRelated TrendsHoldWatch listTrialInitiatives in affected unitsAssessEvaluation neededAdoptStart initiatives in your unitOpportunitiesRisksBehaviour

30、al AnalyticsMunich Re|ERGO Tech Trend Radar 2020User-centricityBehavioural analytics monitor,analyse,measure and interpret peoples actions,intentions and characteristics from users digital footprint.What has started as Social Analytics now transforms to Behavioural Analytics as analytics can process

31、 more and more contextual information and cloud-enabled platforms become more integrative data fabrics.Behavioural data can,for example,show how consumer habits and expectations have changed over time,and so analyse the effectiveness of marketing activities,understand a customers pains,respond with

32、personalised offers and increase customer retention.Data analytics tool that support a 360 degree customer view are enabling technologies for marketers.Social Analytics arrived in the ADOPT area in 2019,after remaining in TRIAL the years before.Now the trend is transforming from Social to Behavioura

33、l.Risk assessment for insurance products can be more precise,taking the personal profile of an individual into account.E.g.careless behaviour inferred from behavioural analytics may hint at a higher probability of moral hazard issues.Fraud prevention in insurance may rely on profiling of the custome

34、r,like the discovery of risky sports that were not disclosed by the customer in the risk questionnaire for accident or life insurance.Behavioural Analytics can be provided via Open APIs as a service,e.g.assist the insurance sales process by providing brokers and agents with key information about cus

35、tomers lifestyle and coverage needs.It also offers new distribution channels as any company can integrate insurance coverage in their offerings to match specific customer needs.For example,information on marital status or homeownership indicate a potential need for term life insurance.Abuse of data

36、for manipulations(e.g.,in elections or purchase decisions).Discrimination against people based on their preferences.Requires companies to protect personal data and privacy.Data FabricVirtual AssistantsOpen APILocation-based ServicesAdoptProduct Design&PricingSales&DistributionUnderwritingRisk Manage

37、mentCustomer Engagement&ServicesClaims2018,2017,20162020,2019.10Images:Deloitte Digital StudiosMunich Re|ERGO Tech Trend Radar 2020Behavioural AnalyticsUser-centricityAtea SverigeCyber Security for SwedenUser behavior analytics dashboardWith increasing security standards against cyber attacks in the

38、 European Union,organisations are forced to adapt their security profiles.In Sweden,IT provider Atea Sverige is helping public sector organisations deploying Security Operations Centers(SOC).The platform Atea built is based on the IBM QRadar suite.One of the cyber security tools provides user behavi

39、our analytics that enables organisations to monitor user activity in IT networks and detect malicious attacks inside organisations,e.g.a user accessing a network from an unknown location or transferring data to external sources.The user behaviour analytics dashboard ranks users based on their risk p

40、rofile in the organisation.VariousIBMSynthesioSocial Analytics ToolTurning social media data into actionsSynthesio offers an integrated approach that combines raw data from social listening to create audience profiles and pragmatic social media dashboards.With a vast amount of social media data to l

41、earn from,Synthesio can adjust its analytics tools to specific locations and personality profiles.A dashboard lets clients track how their social media presence is affecting their business goals.VariousSynthesioZignal labsSensing Potential StoriesInterpreting the calm before the stormZignal Labs is

42、a comparably small player within social analytics.More than traditional social analytics,they combine techniques like social listening with predictive models based on historical pattern analysis,natural language processing and machine learning.This enables the client to sense potentially breaking st

43、ories or controversial conversations online before they spread.This can win important time for deploying crisis management measures.VariousZignal labsAdopt.Insurance Value Chain11Trend EvolutionRelated TrendsHoldWatch listTrialInitiatives in affected unitsAssessEvaluation neededAdoptStart initiative

44、s in your unitOpportunitiesRisksBiometric RecognitionMunich Re|ERGO Tech Trend Radar 2020User-centricityBiometric recognition systems can identify and verify individuals by detecting physiological and behavioural characteristics.In 2020,recognition systems based on machine learning are focusing on f

45、acial recognition.Live Facial Recognition(LFR)allows individuals to be recognised and located.Amazon is selling its facial recognition system Rekognition to governments.After facing severe criticism by human rights groups,Amazon defined guidelines for policymakers to consider in terms of facial reco

46、gnition,demanding human review and recommending a 99%confidence score threshold.Other physiological characteristics for recognition systems are body constitution,fingerprints,handshape,ear shape or retina.Behavioural characteristics that can be detected are vocal imprint,body movement and gait,writi

47、ng or typing style on keyboards.Though being new as a dedicated trend in 2020,the evolution of Biometric Recognition has been watched carefully,e.g.in relation to NLP and Speech RecognitionReduction in fraud through advanced fraud detection and increased efficiency in claims management as facial rec

48、ognition reduces the amount of time it takes to identify objects and people in images and videos.More accurate risk detection,e.g.body scanners used for personal health risk assessment.Whereas the opportunities of voice recognition,prominently used as Amazon Alexa Skills,lie in increasing customer c

49、onvenience,object and face recognition systems offer great opportunities in risk management.Reduction of claims caused by machine-related failures.Low-cost sensor solutions originally applied in consumer electronics are making their way into industrial applications where they optimise manual quality

50、-control processes and provide machine-based insights on failure rates.Severe civil risk of manipulation,ethical abuse and spread of fake identities.Products such as Amazon Rekognition are heavily criticised by civil rights groups for being sold for the purpose of law enforcement,delivering poor acc

51、uracy and thus,encouraging discrimination.Public concerns about privacy are rising and civil rights movements are legally fighting against the installation of facial recognition systems in public spaces.Computer VisionDeepfake DefenceNatural Language ProcessingAutoMLAdoptProduct Design&PricingSales&

52、DistributionUnderwritingRisk ManagementCustomer Engagement&ServicesClaims2020.12Images:Deloitte Digital StudiosMunich Re|ERGO Tech Trend Radar 2020Biometric RecognitionUser-centricityMetropolitan Police ServiceFacial Recognition in publicMET Police rolling out facial recognition system in London;Mos

53、cow followsPilot programmes of facial recognition systems in public places have been started across the globe.The Metropolitan Police Service is planning to roll out facial recognition cameras in London to help catch criminals and find missing persons.Public places such as train stations,shopping ma

54、lls and pubs are first in line Ensuring public safety is the primary aim.A pilot programme at Kings Cross,London,raised public concern about data privacy.Recently,Moscows government contracted NtechLab to roll out FaceFind,a live facial recognition software.For this massive surveillance project,Ntec

55、hLab reportedly received$3.2m.Its the biggest live recoginition project to date.Public SectorThe TimesKiaEmotive DrivingReal-time Emotion Adaptive Driving System(R.E.A.D.)Auto manufacturer Kia debuted ist Real-time Adaptive Driving System(R.E.A.D.)at CES in 2019-its a recognition System that adapts

56、vehicle interiors to passengers emotional state by using sensors to monitor their facial expressions,heart rate and electrodermal activity.VariousKiaMegvii Face+Faceprint TechnologyPower Humanity with AIFaceprint Technology is becoming more reliable,capable of recognising people in numerous conditio

57、ns.Chinese Startup Megvii Face+,supportedheavily with Sovereign Wealth funds from both China and Russia,is pioneering faceprint technologies that are secure enough to be used forfinancial transactions.Face+is also being used by Chinas Police force for widerspread surveillance.Unlike fingerprinting o

58、r Iris retinal scanningwhich are difficult to do without someones direct knowledge,faceprints can be taken surreptitiously,even far away.VariousMegvii Face+Adopt.Insurance Value Chain13Trend EvolutionRelated TrendsHoldWatch listTrialInitiatives in affected unitsAssessEvaluation neededAdoptStart init

59、iatives in your unitOpportunitiesRisksDigital EcosystemsMunich Re|ERGO Tech Trend Radar 2020User-centricityA group of stakeholders that connect through digital platforms for a shared purpose.Digital transformation has been a main concern for many organisations in recent years.The next stage is to es

60、tablish digital ecosystems,which help organisations interact with stakeholders outside the company.These systems are informed by knowledge of natural ecosystems,especially aspects of competition and collaboration among diverse entities.Similarly,digital ecosystems enable a company to interact with c

61、ustomers,partners,other industries and competitors.At its core,a digital ecosystems typically consists of a platform with core services and a marketplace for additional services.The Danish firm Danske Bank,for example,used a network of partners and businesses to create an online system combining cus

62、tomer data with house market listings,thereby providing potential home buyers with cost estimates for tax,heating and electricity.Boosted by Open Banking and the PSD2 regulations enforced in 2018,Digital Ecosystems is a trend that finds itself on the plate for implementation now.In combination with

63、other technologies such as Blockchain,digital ecosystems may allow for a complete unbundling of services.The main functions of banks,such as lending,money transfer and safekeeping of assets could be offered by a group of separate providers in a digital ecosystem.Theres a shift in the business model

64、to a layer player pattern.This means that one step in the value chain is offered to a large number of customers.For example,collaboration with specialists for the underwriting of exotic risks or for more efficient claims handling.Digital ecosystems offer access to capabilities and resources on a glo

65、bal scale and have the potential to reshape entire markets.On-boarding costs for consumers should be low,since all data can be shared within the ecosystem.Since digital ecosystems comprise several partner companies,open communication and clear rules are paramount to prevent misuse and data leakage.I

66、nsurers have started designing,establishing and running digital ecosystems.They often underestimate the platform complexity of combining an intuitive customer-facing frontend with a legacy-heavy backend,data governance and compliance standards.Platforms require an advanced technological basis in ord

67、er to be cost-effective.A digital ecosystem typically follows a two-role concept:The platform owner as gatekeeper and product contributors for its marketplace of services.Certain companies in the ecosystem may play a crucial role and therefore become indispensable or act as a bottleneck.Open APIPaym

68、ent ModelsDistributed LedgerDigital Health ServicesAdoptProduct Design&PricingSales&DistributionUnderwritingRisk ManagementCustomer Engagement&ServicesClaims2018,2017,20162020,2019.14Images:Deloitte Digital StudiosMunich Re|ERGO Tech Trend Radar 2020Digital EcosystemsUser-centricityAllianzIGeniusDig

69、ital ecosystem with virtual advisorAllianz has come up with an idea on how to develop their digital ecosystem:A new virtual advisor powered by IGenuis technology.The Allianz advisor can process data based on the companys own KPI,and answer any questions from insurance agents posed with voice or typi

70、ng using natural language.Therefore,they can draw on the advice and examine their business activities anywhere in the worldHealthcareAllianzPing An Medical TechnologyHealth EcosystemHealth-tech ecosystem to replace doctor appointmentsPing An Medical Technology is part of the Ping An Group,which is c

71、onsidered to be one of the greatest research and development practices in China.The medical solution subsidiary comprises the possibility to enjoy AI-assisted doctor appointments,simple internet advice or in-house medical treatment.Thus,doctors,hospitals,pharmacies,physiotherapy centers,health check

72、-ups,fitness,beauty care,insurance and e-commerce are all part of the broad digital ecosystem,which enhances the efficiency of medical resources while providing a great user experienceHealthcarePing An HealthcareHomelyfe/YoltShared PlatformHome insurance in 60 secondsThe digital insurance service(in

73、surtech)Homelyfe partnered with the smart money app Yolt,aiming at empowering customers to seamlessly and securely source a home insurance quote in just 60 seconds.The money app Yolt was developed to provide customers with a single touch point that gives an overview of all(bank)accounts.Thus,the use

74、r can analyse his general spending habit within in the app and further receives advises on how to better manage money,including for example also the offer to get better deals.The partnership with Homelyfe now further enables customer to manage their home insurance within the app.InsuranceInsuranceTi

75、mesAdopt.Insurance Value Chain15Trend EvolutionRelated TrendsHoldWatch listTrialInitiatives in affected unitsAssessEvaluation neededAdoptStart initiatives in your unitOpportunitiesRisksDigital IdentityMunich Re|ERGO Tech Trend Radar 2020User-centricityA digital identity is a body of information abou

76、t an individual or organisation that exists online.Digital identities arise organically from the use of the web,with the collection of our online behaviours constituting a digital fingerprint.As more online applications become part of our daily lives,digital identities become increasingly more detai

77、led.They reflect behaviours,attitudes and preferred interactions.At the same time,public institutions are creating digital identities such as national eID programs for their citizens.The legal and social effects of these identities are complex and challenging;key areas of concern are security and pr

78、ivacy.The World Economic Forum,United Nations,and some Big Tech have been working together to create global digital IDs since 2014,in an effort recognised by the World Bank as important for sustainable development.Now the coronavirus might be pushing this development even further.Digital Identity ha

79、s already spilled over to other areas.As a trend,Digital Identity is more than ready for adoption.Digital identities reduce fraud risk,since they are much more difficult to copy or fake than paper-based documents.Consumers can save time and effort,since customer on-boarding and identity checks(parti

80、cularly in the financial industry)only need to be done once.Consumers may command their own digital identity and decide which elements of it are disclosed to which counterparties.Health insurers e.g.only need access to the health information of the customer,but not his or her overall financial situa

81、tion.Risk assessment for insurance coverages may be completely based on digital identities.In health insurance,a complete health record of the patient would make extensive questionnaires obsolete,for example.Privacy:although conceptions of privacy differ from culture to culture,countries require a s

82、table framework for data protection that covers the storage,linkage and use of data.Digital identities need to be protected from theft and abuse.Digital authentication requires high privacy protection by mitigating risks of unauthorised access to individuals information.Digital identities may be fak

83、ed in order to pretend to be someone else or will be hijacked as a type of security attack to control identity.Payment ModelsBehavioural AnalyticsDistributed LedgerDeepfake DefenceAdoptProduct Design&PricingSales&DistributionUnderwritingRisk ManagementCustomer Engagement&ServicesClaims20182020,2019.

84、16Images:Deloitte Digital StudiosMunich Re|ERGO Tech Trend Radar 2020Digital IdentityUser-centricityOneginiCustomer identity and accessDigital identity management for apps and platformsCustomer Identity and Access Management(CIAM)platform Onegini Connect allows to connect,manage,and engage with cust

85、omers while providing top-notch security and customer experience.It provides solutions for the banking,insurance and pension industry.Onegini allows organisations to easily create mobile apps and digital platform for consumers,employees and advisors.There is no need to worry about registration,login

86、 or management of digital identity.VariousOneginiIdeeDigital Identity SoftwareCustomer-controlled and hacker proved digital identityIDEE is a software company that creates reusable digital identities in order for users to check out instantly and anonymously verify their age.This user identity is saf

87、ely tied to a trusted device and can be used when needed,e.g.when there is a need for a new sign up.It can be controlled only by the customer and it is protected with IDEE.VariousIDEEHelixHelixDigital identities are the DNA of the internetIdentity is the sum of the attributes that describe a human b

88、eing in a unique way.Neither the sum nor a sole attribute should be controlled by anyone other than the user.Initial approaches to solving digital identities such as electronic ID cards have failed and will continue to do so unless they use Blockchain technology.Blockchain HELIX is a compliant solut

89、ion that brings immutability.The combination of cryptography and distributed networks basically changes our understanding of digital security.And also it has created something completely new:an infrastructure that eliminates the need for trust.VarioushelixAdopt.Insurance Value Chain17Trend Evolution

90、Related TrendsHoldWatch listTrialInitiatives in affected unitsAssessEvaluation neededAdoptStart initiatives in your unitOpportunitiesRisksLocation-based ServicesMunich Re|ERGO Tech Trend Radar 2020User-centricityLocation-based services(LBS)use real-time geodata from mobile devices to provide informa

91、tion,entertainment or security.With the rise of the mobile internet,LBS offer a huge range of possibilities for mobile commerce,mobile campaigns and contextual services.Companies have found several ways to use a devices location,e.g.location-based advertising,which provides users with specific ads.A

92、nother example is Facebooks Safety Check feature,allowing users in a certain area to“check in”as safe after terror attacks or natural disasters and broadcast to their friends that they are in safety.Location-based Services have reached ADOPT stage,as this trend enables related digital services.Risk-

93、prevention measures based on the location of the customer,such as early hailstorm warnings to avoid damage to cars.Automatic insurance protection based on the geolocation of the insured person,such as travel insurance when crossing borders or product insurance when entering high-risk zones(e.g.bike

94、insurance around the central railway station).Establish a detailed risk profile of the customer based on geolocation data to offer tailor-made coverage.New distribution channels,enabled through loc-based services,offer insurers the possibility to communicate with their customers in specific contexts

95、,with proactive product suggestions.Measuring privacy may be a major barrier in the success of ubiquitous solutions.The consumer cannot know in which way the generated location information is used in other contexts beyond the requested service.Things such as location and automated transactions can b

96、e traced back to the user.Identity theft and abuse.Hackers may use the geolocation profile in combination with other data pertaining to the individual to impersonate others in the digital world.When the information generated by permanent tracking ends up in the wrong hands,it allows criminals to tim

97、e their activity with the absence of individuals.For example,burglars may break into a house,explicitly knowing that the owners are away.Deep MappingOpen Data5GMachine-driven DecisionsAdoptProduct Design&PricingSales&DistributionUnderwritingRisk ManagementCustomer Engagement&ServicesClaims2019,20182

98、020,2017.18Images:Deloitte Digital StudiosMunich Re|ERGO Tech Trend Radar 2020Location-based ServicesUser-centricityRobert Koch InstitutCorona data donation appProviding data on the spread of the corona virus voluntarilyOn 07 April 2020.a Corona data donation app of German Robert Koch Institute(RKI)

99、was successfully launched:Within the first week,more than 300,000 people had shared select data with RKI scientists.The app,the use of which is voluntary,is intended to provide additional information on where and how fast the Corona virus(SARS-CoV-2)is spreading in Germany.The data provided by the u

100、sers,such as resting pulse,sleep and activity levels,can help identify infection foci and paint a more accurate picture of the effectiveness of measures to combat COVID-19.The Corona data donation app works in combination with fitness wristbands and smartwaches from various manufacturers.VariousRKIV

101、ismoTracking AppGPS locating for travelersVismo is a GPS tracking application designed to locate individuals travelling the world using their smartphone,tablet or personal GPS Trackers.Vismo is available on iPhone,iPad and Android smartphones plus Iridium and other satellite phones.VariousVismoIndoo

102、.rsReal-time Indoor PositioningIndoor mapping,positioning and analyticsBased on smart algorithms,iBeacons and smartphone sensors,Indoo.rs developed a real-time indoor positioning solution for mobile apps,which can be applied in various industries ranging from retail and transport,to healthcare or ev

103、en manufacturing.Included services are indoor mapping(converting a floorplan into an interactive map),indoor positioning to improve orientation and lastly indoor analytics,which helps to gain insights into behavior and motion patterns of customers.Variousindoo.rsAdopt.Insurance Value Chain19Trend Ev

104、olutionRelated TrendsHoldWatch listTrialInitiatives in affected unitsAssessEvaluation neededAdoptStart initiatives in your unitOpportunitiesRisksPayment ModelsMunich Re|ERGO Tech Trend Radar 2020User-centricityAdvances in mobile and computer technologies are creating various digital payment models t

105、hat will shape the future of monetary transactions.Markets for new payment models are growing quickly.Smartphones and watches are using wireless technologies to process payments with the“tap and go”method.PayPal allows users to make peer-to-peer payments to friends.Coffee-shops and restaurants are b

106、uilding mobile payment and loyalty systems within their apps.Countries such as Sweden,the Netherlands and Canada are on their way to becoming cashless societies.In 2020 just one per cent of Swedens GDP circulates as cash.Businesses promoted cashless payment methods as a way of minimizing cross conta

107、mination during the Covid-19 pandemic.There are still barriers and limitations,such as adoption and closed payment ecosystems,but there is no doubt that digital payment models will shape the future significantly.The large number of business models and partnering ecosystems reflects the maturity of P

108、ayment Models.Thus,as already in the years before,this trend is ready to be implemented.Payment models can reduce response times for claim processes and other insurance-related services.This improves productivity and customer service.For example,AXA is now offering insurance using Blockchain technol

109、ogy.It gives direct,automatic compensation to policyholders whose flights are delayed.Payment models create the need for new insurance products,e.g.protection of online wallets.If transactions can be conducted on a globally recognised payment system with a single token of value,exchange rates and ca

110、pital transfer restrictions become less of an issue.The technological infrastructure and regulatory environments are too inconsistent to support electronic payments in developing markets.With payment security a key concern in todays risk-averse environment,and a prime factor in consumer receptivenes

111、s to mobile wallets,risk mitigation has been a particular focus for innovation in this area.Payments based on cryptocurrencies are currently not very reliable for large-scale applications,since their exchange rates with fiat money are highly volatile.Blockchain-based payment systems such as Bitcoin

112、offer anonymity and may therefore be abused for criminal activity.Location-based ServicesDistributed LedgerDigital IdentityOpen APIAdoptProduct Design&PricingSales&DistributionUnderwritingRisk ManagementCustomer Engagement&ServicesClaims2020,2019,2018,2017,2016.20Images:Deloitte Digital StudiosMunic

113、h Re|ERGO Tech Trend Radar 2020Payment ModelsUser-centricityIdexBiometric payment cardsIDEX provides its customers with a big range of fingerprint sensor products and solutions for use across many different device types,spanning a multitude of use cases,including Payments,Identification,Access Contr

114、ol,Healthcare,and the Internet of Things(IoT)The idea is to help people make safer,faster payments by using a fingerprint to prove their identity.VariousIdexSthaler FingopayBiometric Payment AuthenticationPaying with fingerprints and vein patternsBiometric payment methods not only provide a new leve

115、l of convenience to the customer but also introduce a whole new level of additional security and identity verification.While other biometric authentication techniques such as face recognition either suffer from high costs or low accuracy,fingerprints provide high accuracy at low cost.By using advanc

116、ed VeinID technology and harmless infrared light the British Startup Sthaler in collaboration with Hitachi is now able to verify payments by analysing a customers unique vein pattern which in contrast to fingerprints leaves no trace and cannot be copied.VariousSthaler FingopayDanskebankFast PayPayin

117、g with a chip integrated in any kind of jewelleryThe new payment solution FastPay launched by Danske Bank consists of a simple payment chip with an in-built antenna that can be integrated in any product that is worn;ranging from for example a watch,to wristbands,keyrings or any other kind of jewelle

118、ry.Thus,the customer is not obliged to purchase a particular watch or other device,but can simply put the chip into those things he already owns and in fact wears every day.The solution is currently being tested by customers all over Scandinavia.VariousDanskebankAdopt.21Munich Re|ERGO Tech Trend Rad

119、ar 2020Our SolutionsUser-CentricityMunich ReRealytixNext level automated underwriting solutionsRealytix is a global,scalable technology platform for primary insurers,brokers and MGAs that want to digitalise and automate the underwriting of single-risk business.It opens up whole new opportunities in

120、development and distribution of non-life insurance products.Time-to-market is key:With Realytix,insurers can take product innovations from initial idea to market readiness in just a few weeks.Its unique self-configuration capabilities allow quick implementation and adaptation of products.For reinsur

121、ance clients it offers automated reinsurance capacity within minutes.Benefits at a glance:Significantly reduced time to marketCustomisable,flexibly implementable platformDigital distributionIncreased(process)efficiency,cost and time savingsRealytixMunich ReInfrastructure Risk ProfilerHolistic risk a

122、ssessment for infrastructure investmentsProper analysis of risks typically associated with infrastructure requires comprehensive expertise drawn from diverse fields.The extensive IRP-analysis covers all risk factors pertinent to infrastructure projects:Macroeconomics,technology,natural hazards,proje

123、ct execution and operation,environmental impact as well as microeconomics.The approach considers and weighs relevant risks individually and holistically.Benefits at a glance:Holistic,objective and transparent perspectiveSolid basis for an informed investment decision to better secure the return on t

124、heir investmentsThorough analysis within up to 4 weeks Comparability of different infrastructure projects that match their individual appetiteIRPComplex risk modelling with regard to natural perilsThe NatCatSERVICE database enables evaluations,analyses and applications of risk modelling with regard

125、to natural hazards.Munich Re provides comprehensive data on insured,economic and human losses caused by any kind of natural peril.Data are received from own sources as well as from insurance associations and from systematic evaluation of media reports.It is used for developing customized insurance s

126、olutions,for political decision-making processes and also by researchers.Benefits at a glance:Flexible,easy to use and fastReliable data on natural catastrophes back to year 1980Hazard-specific analyses(e.g.tropical cyclones,hurricanes/typhoons,earthquakes)Charts can be shared directly(social media

127、channels/download)NatCatSERVICEMunich ReNatCatSERVICESource:iStockSource:Munich ReSource:plainpicture/Westend61/Martin Rietze.22Munich Re|ERGO Tech Trend Radar 2020Our SolutionsUser-CentricityMunich ReData risk intelligenceSimplify and accelerate the process of data and information protectionThis co

128、mprehensive and modular SaaS ensures that companies are well prepared for all requirements regarding worldwide data and information protection regulations today and in the future.Not only does the solution classify the data collected during business processes,it also compares it with the legal requi

129、rements while documenting the process.Thus it can provide both technical and organisational measures according to the respective needs of the company.Benefits at a glance:Weak legal points regarding data protection are identified and can be resolved in the further course of the processA user-friendl

130、y,configurable dialogue and workflow systemOptional modules,for instance for data breach management,can be seamlessly integrated into the solutionData risk intelligenceMunich ReSolution for location risk assessmentAssessment of risks associated with climate change and natural hazardsThis cloud-based

131、 analysis tool enables location risk assessments via web browser or in the customers own applications via API.The solution is two-fold:It can assess risks based on data from past events or on forecasts,while taking climate change models into account.In the second module,which is based on Munich ResN

132、atCat risk models,the assessment is carried out using a series of map layers with hazard and risk ratings.Users can visualise risk scores for specific locations and save or download them as comprehensive reports.Benefits at a glance:The modular structure of the SaaS allows for an extension of the so

133、lution with the other module of the assessment modelAn on-demand version,without any contractual commitment,allows purchase and download of assessments reportsSolution for location risk assessmentAccelerating life insurers underwriting and claims handlingMIRA Digital Suite gives life insurers the to

134、ols they need to utilise competitive advantages through digitalisation:Cloud-based MIRApply completely digitalises key parts of the risk assessment process,reducing the time required by underwriters by up to 90%to just five minutes.CLARA halves process duration from claims notification to decision-m

135、aking.In future,it will serve as the platform for deployment of artificial intelligence.Benefits at a glance:Faster processing times for underwriting and claims handlingTransparency and insights to improve risk resultsSaaS-based turnkey solutionsHigh level of flexibility in which modules to useAcces

136、s to the latest range of insurance solutions,which are continually updatedMIRA Digital Suite Munich ReMIRA Digital Suite Source:WavebreakMedia ltd/Alamy Stock PhotoSource:Munich ReSource:Munich Re/Daniel Grizelj.23Munich Re|ERGO Tech Trend Radar 2020Our SolutionsUser-CentricityERGO GermanyNext Best

137、Offer(NBO)Product relevance instead of advert overloadERGO develops a predictive analytic tool to ensure“next best interaction”with the customers.Advanced analytics is used to better understand customers and recommend products that they really want based on the calculation.The product suggestions ar

138、e determined based on numerous customer and market features,such as customer age and gender.The analysis considers external data such as the customers living environment.Benefits at a glance:Next Best Offer(NBO)shows the sales partners the products for which the customer has an especially high purch

139、ase propensity or affinityMentioning the products when arranging or conducting customer talks has significantly increased the chances of purchase in the pilot phaseERGO Mobility SolutionsIntegrated SAP IT platform solutionsPrinciples from the automotive industry adopted in the insurance industry New

140、 mobility formats such as car sharing,CaaS or insurance-on-demand call for digital platform approaches in the automobile insurance segment.Taking SAP S/4 Insurance as a technical basis,ERGO Mobility Solutions created the conditions to take the automotive insurance business to a new level in collabor

141、ation with the automotive industry,its financial services units and trade organisations and providers of new mobility solutions.Benefits at a glance:Consistent simplification of all core processes in the insurance value chainHigh degree of independence from standard release cyclesTechnological aspec

142、ts such as new driver assistance systems can also be smoothly integrated into the insurance offers and thus help to keep total cost of mobility downSAP IT platform solutionsAn app that provides insurance on the roadA cooperation between ERGO Group and Volvo Car Germany to develop digital services th

143、at help secure risks arising from New Mobility.It is an on-demand coverage when driving abroad,for rental cars,luggage or additional drivers in only a few minutes via the app.The“Volvo Car Protection”insurance coverage offers a selection of tailor-made options with coverage for business or private t

144、ravel and with coverage commencing within minutes.The duration of the insurance cover can be selected individually.Benefits at a glance:On-demand protection such as 3rdparty driver protection,travel&sports luggage protection and much moreDealer contact:personal advice&appointmentsVolvo Test Drive Pr

145、otection to insure the excess for test drives and garage replacement cars Volvo Car ProtectionERGO Mobility SolutionsVolvo Car ProtectionSource:ERGO PantherMedia Stock Agency/Kheng Ho Toh Volvo.24Munich Re|ERGO Tech Trend Radar 2020Our SolutionsUser-CentricityERGO China LifeBehavioural data tracking

146、&analyticsProviding insights for agents and customer managementWhile user behavioural data tracking is important in meeting user demands,ERGO China Life implemented behavioural data tracking in social media and agent management app developed in-house to record every click,time on site,page view of t

147、he users,etc.The collected data has built up foundation for more big data applications,provided useful insight for agent and customer management and guaranteed a well-round analysis on customer experience.Benefit at glance:Turn data into real assetBehavioural analytics helps to know the users better

148、 and give insight on UE improvementERGO China LifeBig Data Sales and Service CentreBusiness model targeting digital nativesTo meet the insurance demands of millennials,ERGO China Life has launched Big Data Sales&Service Center(BDSS)focusing on developing appealing products and reaching them in an in

149、novative way.By leveraging big data analytic and private domain traffic operation,traffic generated from social media is precisely converted into a potential customer list,and is automatically assigned to the most suitable online sales representatives(OSR).From approaching customer to deal closure,t

150、he whole process is conducted via WeChat.Up to now,over 100,000 customers have enjoyed the service from BDSS.Benefit at glance:BDSS makes online sales of long-term policies possible.Precisely matching of OSR and customers improve service quality and enhance conversion ratioMore efficient response to

151、 customer queriesDigital Insurance Assistance(DIA)is an AI enabled chatbot that tenders 24/7 customer assistance and instant solutions to queries,thereby offering a seamless customer experience.DIA is able to register claims and complaints as well as providing information on products offered by HDFC

152、 ERGO and gathering customer feedback.The chatbot is extended onto the Amazon Alexa,Google Assistant and on the HDFC ERGO website.DIA enables customers to reach out for services related to HDFC ERGO,such as:Key insurance and HDFC ERGO product related informationHandle requests to email customers cop

153、y of their policiesProcedure to register complaint and claimsLocators for HDFC ERGO branch/hospital network/Workshops and contact details of registered officesDIA Chatbot for customersHDFC ERGO IndiaDIA-Chatbot for customers Bildagentur PantherMedia/Andreus Bildagentur PantherMedia/violetkaipa Panth

154、erMedia/everythingposs.25Munich Re|ERGO Tech Trend Radar 2020Our SolutionsUser-CentricityHDFC ERGO IndiaNLP based motor claims intimationCyber security information and guidance via virtual assistantsHDFC ERGO has launched WhatsApp(NLP based)based claim intimation for motor claims,where customer can

155、simply chat and intimate claims.For example,customers can intimate motor claims using Whatsapp.WhatsApp communication has been found to have higher impact on customer experience as compared to regular SMS,which often gets buried or lost underneath the countless marketing spam messages.Moreover,HDFC

156、ERGO communicates the claim registration on Whatsapp,the registration message shared has a claim status tracker link,which all customers need to stay updated on the claim progress.Benefits at a glance:Reduction in turnaround time and less manual dependency in claims intimation process.DAS UKSelf-ser

157、vice legal hubCooperation with Farillio targeting SMEs and personal lines clientsDAS UK is cooperating with Farillio to offer a comprehensive self-service portal to its small-and medium-sized enterprise clients and to its personal lines clients.The online legal hubs are branded DASBusinessLaw and DA

158、SHouseholdLaw respectively.They offer in-depth multi-media guides,smart letters and contract templates,along with e-signature capabilities.The portal covers a wide variety of topics,ranging from late payment and employment matters to compliance with data protection rules.Benefits at a glance:Clients

159、 self-serve minor issues,which otherwise could have resulted in a claimIncreased client engagement and greater range of servicesImproved claims performance through clients legal risk managementFarillio PantherMedia/Illia UriadnikovImage:Farillio.26Munich Re|ERGO Tech Trend Radar 2020Tech Trend Radar

160、 2020Connected WorldImage:Deloitte Digital Studios.Insurance Value Chain27Trend EvolutionRelated TrendsHoldWatch listTrialInitiatives in affected unitsAssessEvaluation neededAdoptStart initiatives in your unitOpportunitiesRisksMunich Re|ERGO Tech Trend Radar 2020Connected WorldDigital Health Service

161、s was a trend already classified in the ADOPT stage back in 2015 and 2017.Now is definitely the time to start launching initiatives!Digital Health Services enable personalised therapies for critical/complex illnesses and thereby reduce follow-up treatment costs.Data can speed up claims handling,sinc

162、e illnesses and the corresponding treatments are detected and reported automatically.Insurance premiums can be adjusted to reflect the altered risk situation due to digital health services monitoring.Participation in the digital health ecosystem may bolster health insurance sales.Digitally shared he

163、alth data needs high protection against data leakage and hacking attacks.Personal information could be used to the disadvantage of the insured.Device failure could have dangerous consequences for patients.Reduction of contact with human medical experts may have unanticipated mental consequences due

164、to missing empathy.Robotic Health5GPersonalised MedicineHuman EnhancementDigital Health ServicesAdvanced technologies enable monitoring of health indicators,anamnesis and initial diagnoses.Game-changing technologies and digital services offer more innovative ways of monitoring health and well-being.

165、Digital platforms will increasingly develop into first port of call for initial health consultation before actually seeing a physical doctor.These digital health managers might restructure the entire health and insurance infrastructure.Major advancements in home care are being developed which will e

166、nable people to continue living relatively independent lives at home in spite of medical need.Soon,new care products will emerge,e.g.care robots or virtual reality devices that enable the experience of 3D/4D body insights and which provide new therapy approaches such as anti-phobia training.Product

167、Design&PricingSales&DistributionUnderwritingRisk ManagementCustomer Engagement&ServicesClaims2020,2019,2018,2017,2016Adopt.28Images:Deloitte Digital StudiosMunich Re|ERGO Tech Trend Radar 2020Digital Health ServicesConnected WorldAmazonAmazon CareAmazon launches virtual healthcare service for employ

168、eesWith Amazon Care,Amazon is launching its first digital health service.The pilot app is avalilable for Amazon employees in the Seattle area.Services includes a care chat and video care for in-person medical advice,medical prescription delivery and mobile care for an in-person exam,testing and trea

169、tment by a nurse dispatched to a patients home.To provide this,Amazon care partners with independent medical practices.Amazon Care helps in terms of prevention,vaccinations,injuries and infections as well as family planning and medical travel advice.In support of the technical implementation,Amazon

170、acquired the startup Health Navigator,a developer of APIs for health services that also includes NLP for capturing health complaints and medical advice.HealthcareTechCrunchOrCamOrCam MyEye 2.0Smart cameras for people who are Blind or visually impairedOrCam MyEye is a tiny device with a smart camera

171、that attaches to virtually any eyeglass frame,enabling you to enjoy the morning paper,read any book,and even catch up on your email.Recognise your loved ones,shop on your own,work more efficiently,and live a more independent life!It does this by conveying visual information audibly,in real-time and

172、offline.VariousOrCamEtectrxSmart PillA smart pill tracks opioid useA group of Japanese scientists developed a hypoallergenic electronic sensor that is applied directly to the skin.It is designed to be worn continuously and monitors the state of health over a long time.The elastic electrode is constr

173、ucted of breathable nanoscale mesh and is biologically compatible with the body.It is applied by spraying a bit of water so that the PVA nanofibers can stick more easily to the skin.The technology can improve nursing care by monitoring patients vital signs.Moreover,athletes can benefit by using the

174、device because they can supervise physiological signals and bodily motion over a long period.HealthcareEtectrxAdopt.Insurance Value Chain29Trend EvolutionRelated TrendsHoldWatch listTrialInitiatives in affected unitsAssessEvaluation neededAdoptStart initiatives in your unitOpportunitiesRisksMunich R

175、e|ERGO Tech Trend Radar 2020Connected WorldIndustrial IoT has matured over time and finally arrived in the ADOPT stage.It is therefore recommended to design new business models based on IIoT.In-built sensors can communicate the current condition of a product or machine and help the insurer to optimi

176、se the risk/premium calculation(renewal business),or to handle claims faster.Based on information submitted by IoT machines,insurers might also provide risk mitigation,prevention and assistance services to their clients.Connected and smart machines that interact with each other could report key risk

177、 or safety indicators to the insurer and automatically add coverage if needed.IIoT is likely to significantly increase the demand for cyber security and insurance.Industrial IoT requires high investment upfront and an adequate infrastructure(e.g.big data analytics hardware and software)that is able

178、to process the collected data quickly.Speed is critical since it should not take long to automatically shut down a machine once a sensor detects a failure in the system.Particularly companies that operate production plants globally face the risk of cyber attacks that could hamper their processes and

179、 steal critical data.Digital Twin5GDigital EcosystemsSmart SpacesIndustrial IoTThe integration of intelligent and connected systems in industrial processes resulting in smarter manufacturing and factories.AI is driving advances for new intelligent things,such as smart machines and robots,and thereby

180、 delivering enhanced capabilities to industrial systems.These intelligent machines are able to process vast amounts of data,communicate with each other and make autonomous decisions.With the industrial use of IoT(IIoT),also referred to as Industry4.0,global supply chains,production processes and log

181、istics will become more efficient and transportation and communication costs will reach an all-time low,all of which will open up new business opportunities and diminish trade costs.There is no doubt that the industrial use of IoT will redefine competitive landscapes and will have major effects on g

182、lobal economies and foster economic growth.Product Design&PricingSales&DistributionUnderwritingRisk ManagementCustomer Engagement&ServicesClaims2018,2017,20162020,2019Adopt.30Images:Deloitte Digital StudiosMunich Re|ERGO Tech Trend Radar 2020Industrial IoTConnected WorldFluidmeshWireless solutionIt

183、is designed and engineered to provide a backbone for applicationsCisco Systems acquired Fluidmesh,a technology provider for large-scale IoT projects,e.g.in public mass transit operations,rail or ports.Fluidmesh designs the architectural backbone for IoT applications which is going to help Cisco to s

184、trengthen its market position in Industrial IoT by providing widely available and fast-roaming connectivity.It enables projects such as smart cities or connected vehicles to stay connected.VariousZDNetFogHornReal-Time Edge IntelligenceFrom streaming data into predictive insightsFogHorn is a company

185、that develops an edge intelligence solution for both industrial and commercial IoT applications.Due to utilisation of machine learning and advanced analytics combined with the on-premise edge environment,FogHorn created a new class of applications for advanced monitoring and diagnostics,asset perfor

186、mance optimization,operational intelligence and predictive maintenance use cases.VariousFogHornArundoIndustrial AnalyticsSoftware development to enable ML andadvanced analyticsArundo develops software that allows for machine learning and advanced analytics applications for industrial companies on an

187、 enterprise-wide level.The technology supports companies by transforming their businesses through the usage of predictive analytics,a deeper understanding of physical operations,and data-driven software-as-a-service(SaaS)applications.VariousArundoAdopt.Insurance Value Chain31Trend EvolutionRelated T

188、rendsHoldWatch listTrialInitiatives in affected unitsAssessEvaluation neededAdoptStart initiatives in your unitOpportunitiesRisksMunich Re|ERGO Tech Trend Radar 2020Connected WorldAfter remaining in the TRIAL stage from 2015 onwards,Open API is recognised as adoptable since 2019.Accordingly,initiati

189、ves in that field should be launched now!Open APIs increase competition between providers,since everyone can integrate their systems and contribute to better products and services.Consumers are thus likely to benefit from cost-effective services that are tailored to their demands.Open APIs enable th

190、e growth of a digital ecosystem,allowing for complete and seamless integration with service providers.Open APIs decrease the need for individual development of certain digital solutions,since the software and systems from specialised providers can be integrated into the existing IT architecture.Open

191、 APIs can be used to access the large community of freelance developers to create innovative applications.Open APIs increase the production of new ideas without investing directly in development activities.Individuals may lose control of their data and cannot trace it to see whether it is used for f

192、raudulent activities.Third parties providing the actual services related to the open API might push insurers into the background and dismiss them as mere transaction providers.Loss of competitive advantages due to lock-in effects.Open DataDigital EcosystemsBehavioural AnalyticsDistributed LedgerOpen

193、 APIA proprietary software or application programming interface that is publicly available to developers.Basically,an API allows one piece of software to interact with another piece of software,whether in one system or in a network or distributed environment.Open APIs are published on the internet a

194、nd shared simply.A company might publish the API of their software to encourage external developers to figure out new ways of using it.Ideally,this creates a win-win situation:The external developer can make money by licensing a new service with advanced functionalities,such as an innovative use of

195、the service in ways the originator hadnt thought of.And the company benefits from more widespread use of their service.Product Design&PricingSales&DistributionUnderwritingRisk ManagementCustomer Engagement&ServicesClaims2018,2017,20162020,2019Adopt.32Images:Deloitte Digital StudiosMunich Re|ERGO Tec

196、h Trend Radar 2020Open APIConnected WorldLufthansaLufthansa Open APIAccess to the Lufthansa data world for startupsThrough the Lufthansa Open API,innovative actors in the travel tech scene can dock directly on to the Lufthansa data world.From flight status to the seat map,to availability and fares,t

197、he API provides a wide range of data that developers can integrate with their own web and app applications.They are driving the platform together with the IT of the Lufthansa Hub Airlines.VariousLufthansaThe Open Insurance InitiativeOpen API for insurersMaking insurers data availableOPIN is aiming t

198、o assist Various insurance stakeholders by providing the required capacity to integrate insurers data into applications through open APIs.Insurers will thus be able to research,collaborate and leverage innovative solutions and business models.A main advantage of the initiative is the development of

199、ever more sophisticated utilities that enable customers to reach out for cheaper and highly accessible productsInsuranceOPINOpen LegacyAPI SoftwareExtending and transforming core(legacy)systemsOpen Legacy enables enterprises to extend and transform core(legacy)systems such as IBM i(aka AS/400)and co

200、nnects the application to web,mobile,and cloud.The platform-based solution enables developers to solve high impact business problems quickly and in a reliable way,which fosters enterprise-wide agility and favours the implementation of new and innovative solutions at comparably low costs and with a h

201、igh success rate.InsuranceOpen LegacyAdopt.Insurance Value Chain33Trend EvolutionRelated TrendsHoldWatch listTrialInitiatives in affected unitsAssessEvaluation neededAdoptStart initiatives in your unitOpportunitiesRisksMunich Re|ERGO Tech Trend Radar 2020Connected WorldOpen Data has reached ADOPT st

202、age.Explore available data sources and integrate this data into your decision processesOpen and accessible public data can benefit individuals,companies,communities and government by unleashing new social,economic,and civic innovations and improving government accountability and transparency.In the

203、context of the health care system,Open Data enables recommendations for services for medical institutions and for customer treatment from the insurance side.Greater access to data fosters and improves competition.Open geo-spatial information is fundamental to planning and decision-making in most sit

204、uations,including disaster and risk management.Open data can also pose substantial privacy risks for individuals whose information is collected and shared by the city.Open data sources could provide incorrect figures and correlations.Open data can be unreliable because of the potential for responden

205、ts to self-select.Data quality issues arise and a good understanding is required.Digital EcosystemsExplainable Machine LearningDistributed LedgerCognitive AutomationOpen DataThe idea is to share data freely and allow everyone to use them as they wish,without copyright or patent restrictions.Open dat

206、a platforms are primarily used by public institutions or by certain political and scientific entities to make information accessible for everybody.The goal of these platforms is to enable users to gain insights and knowledge about activities that are relevant to the public,thus guaranteeing transpar

207、ency.However,Open Data is also becoming more and more interesting for businesses.Platforms that are specially maintained by the users themselves also present a promising source of insights and ideas from the public e.g.to fuel innovation processes.Furthermore,Open Data platforms are a two-way commun

208、ication and service tool to establish direct contact with target audiences,enabling users to participate,give feedback and express their opinions about services and products.Product Design&PricingSales&DistributionUnderwritingRisk ManagementCustomer Engagement&ServicesClaims2019,2018,20172020Adopt.3

209、4Images:Deloitte Digital StudiosMunich Re|ERGO Tech Trend Radar 2020Open DataConnected WorldSouth KoreaCOVID-19 mask dataMask inventory data of pharmacies open for app developesAt the peak of the first Corona wave in March 2020,the South Korean government provided mask inventory and sales data to th

210、e public as an open API.Addressing the issue of distribution and availability of face masks to the public,developers are encouraged to create dedicated apps that show which pharmacies still have stocks of masks.22,000 of the 23,000 nationwide pharmacies agreed to provide the data.HealthcareZDNetOpen

211、 Data Nation ODNCrash PredictionIndicates the risk of roadsThe company ODN uses geo-spatial mathematics to index the risk of roads using a cloud-hosted API and web application.This makes it possible to predict on which particular roads crashes more likely occur.Based on this knowledge,insurance carr

212、iers can add precision,adjust price coverages and simultaneously promote safe driving.In the long run this leads to an increase in profitability of traditional automotive insurance.InsuranceODNOpenData SoftData Sharing PlatformSharing data via APIOpenDataSoftcreated a cloud-based data platform,which

213、 allows data to be shared and published.In addition,data can easily be visualised and reused by various stakeholders such as citizens,startups,or teams within city departments or organisations via APIs.Also worth mentioning are the more advanced features(e.g.real-time data processing)which are more

214、relevant for smart city and IoT projects.VariousOpenData SoftAdopt.Insurance Value Chain35Trend EvolutionRelated TrendsHoldWatch listTrialInitiatives in affected unitsAssessEvaluation neededAdoptStart initiatives in your unitOpportunitiesRisksMunich Re|ERGO Tech Trend Radar 2020Connected WorldPrevio

215、usly,Agricultural Biotech has been considered in IoT use cases.In 2020,Precision Farming has made it into the radar as a discrete trend.Improved underwriting for agriculture insurances and lower claims rate thanks to improved predictability of natural risks from extreme weather or natural catastroph

216、es and monitoring of natural assets.The technological solutions are still expensive for farmers in rural areas facing industry-typical financial pressure.Insurers have the chance to build insurance products that make the technology more affordable.Slow adoption by farmers,especially in European farm

217、ing markets where connectivity is still underdeveloped.The initial cost of implementation may discourage smaller farmers.Autonomous Things5GMachine-driven DecisionsComputer VisionPrecision FarmingIncreasing efficiency and quality of agricultural products by applying IoT and AI-related technologies.A

218、fter crop breeding has reached peak efficiency and there are ethical doubts to overcome with factory farming.Digital technologies in agriculture promise a future with the best of both worlds high-yield ecological farming.Technology has been applied to increase production in agriculture since humans

219、first began farming.Nowadays,sensors make it easier to capture relevant data from optical,thermal and biomolecular metrics such as soil and nutrient status,process the data in long-range protocols and deliver more reliable information in comprehensive formats directly to farmers in even the most rur

220、al areas thanks to 5G and micro satellites that provide broader connectivity.The global precision agriculture market is expected to double,reaching$14.09bn by 2026(Stratistics,Precision Farming-Global Market Outlook,2019).Faced with the challenges of overfarming,exploitation and climate change,preci

221、sion farming is an opportunity to rebalance the economic agriculture system,conserve water resources and fight the global food crisis.Product Design&PricingSales&DistributionUnderwritingRisk ManagementCustomer Engagement&ServicesClaims2020Adopt.36Images:Deloitte Digital StudiosMunich Re|ERGO Tech Tr

222、end Radar 2020Precision FarmingConnected WorldInfarmVertical FarmingBringing(vertical)farming into grocery stores and restaurantsInfarm provides modular farming equipment to grow herbs,lettuce and even fruits in customer-facing urban selling points such as grocery stores,restaurants or shopping mall

223、s.Infarms sensor-equipped modules and cloud-based control systems monitor the breeding process remotely “farming-as-a-service”.The Berlin-based start-up was founded in 2013 and raised$100m in a series B investment in June 2019.The biggest advantage of bringing farming closer to the consumer is that

224、the logistics chain is minimised.The food industry makes up 17%of the total global CO emissions,Infarm states.Food IndustryTechCrunchNestaAgribot fleetsReducing costs for labour,water and fertiliserNesta,a tech innovation company based in UK,is developing smart farming technologies such as a series

225、of autonomous robots.These field-robots are capable of applying micro-dosed of fertiliser or water directly to the plant.Fleets of agribots can manage even oddly shaped fields,they do not need hedgerows to navigate and manage their work.They are designed to assist small family farms.The Broccoli Bot

226、 is developed for harvesting broccoli with 3D vision to identify which plant is harvest-ready.Agricultural IndustryNestaEuropean UnionSmart Farming ResearchSaving resources,raising production and supporting animal welfareThe Ploponnse region in the South of Greece is known for its traditional olive

227、oil production.As part of a EU-funded research project,drones with multi-spectral cameras now allow farmers to monitor health and growth stages of the trees remotely.The project also features precision livestock farming.In Sweden,one of strictest countries when it comes to animal welfare in food pro

228、duction,farm pigs have been equipped with sensors measuring their heart rate.Sensors in the pigsty also monitor temperature and air quality.Electronic terminals on the farm building pass the data through to the farmer,who is alerted as soon as a sow starts farrowing or when they are stressed.Agricul

229、tural IndustryEuronewsAdopt.Insurance Value Chain37Trend EvolutionRelated TrendsHoldWatch listTrialInitiatives in affected unitsAssessEvaluation neededAdoptStart initiatives in your unitOpportunitiesRisksMunich Re|ERGO Tech Trend Radar 2020Connected WorldSmart Spaces arrived in the ADOPT section in

230、2016 as“Smart Living”.Now extended to“Smart Spaces”,it is recommended to design new business models based on the trend.The installation of IoT technology may substantially increase property value and provide damage reduction and prevention.Smart devices can track and learn individuals daily routines

231、 and therefore allow people to monitor their elderly relatives without invading their privacy.Insurers benefit from smart devices since they lower an owners risk profile,deliver big data for underwriting purposes,and improve the efficiency of claims settlement processes.Smart technology will lead to

232、 a wide range of new products,e.g.flexible household insurance based on tracked(and shared)application data.IoT systems create a back door for hackers to steal data,control important functions such as opening the front door,adjusting the heating system,etc.Only a few private technology companies are

233、 likely to serve the smart space market in the future and must therefore be strictly controlled to avoid data misuse,such as monitoring behaviour,purchase decisions,etc.Smart systems increase the dependency on a provider(lock-in effect).Furthermore,an electricity supply is constantly needed to keep

234、the system“working”.360-degree monitoring by sensors may raise privacy issues,especially in public spaces.Open APIDigital Ecosystems5GBiometric RecognitionSmart SpacesA system of sensors,interconnected devices and services ranging from communications to healthcare,security and task automation in pri

235、vate homes,buildings and public spaces.The market for smart systems is growing and the interaction with building systems and household devices via mobile apps is slowly becoming the norm.Smart devices are becoming household managers,linking different systems(e.g.water,lightning,heating,entertainment

236、)and managing and operating them in accordance with the homeowners needs and requests.Application of deep learning techniques and other technologies have led to rapid advancements and better integration of these devices in smart systems.Additionally,breakthroughs in speech recognition are leading to

237、 the rapid adoption of virtual assistants,such as Amazon Echo and Google Home.Aside from Smart Homes,IoT has made its way into commercial buildings and public spaces.Airports and cities are implementing biometric recognition system for security purposes.Traffic can be optimised in real-time using sm

238、art traffic lights.Product Design&PricingSales&DistributionUnderwritingRisk ManagementCustomer Engagement&ServicesClaims2020,2019,2018,2017,2016Adopt.38Images:Deloitte Digital StudiosMunich Re|ERGO Tech Trend Radar 2020Smart SpacesConnected WorldCivicSmartSmart CitySmart Parking SolutionCivicSmart i

239、s a technology services and engineering company that specialises in Smart City parking solutions(Internet of Parking),making accurate real-time data available to motorists and parking managers.The team has developed an advanced radar-based technology and solved the accuracy and complexity challenge

240、with patented sensors.They are simple to install,highly reliable,support a variety of mounting configurations,all-weather,are immune to dust and roadside debris(no lens or openings needed),they have guaranteed lifetime batteries,and are vandal-resistant.They provide low-latency data for enforcement.

241、They are ideal for city on-street parking,private garages,off-street lots,apartment complexes,and shopping centers.VariousCivicSmartSeuraSmart MirrorsEnjoying content displayed in bathroom mirrorSeura offers bathroom mirrors that are able to transform the bathroom literally into a smart home hub.The

242、 display can be controlled via voice manager and allows multi-tasking by connecting calendar,email,weather forecast news and other service with the mirror.The illustrated content can be personalised based on the users special interests with the help of Google Play.Thus,you can read the news while br

243、ushing your teeth in the morning and you can switch out lights and close the garage door in the evening while cleaning your face.InfrastructureSeuraKohlerKohler KonnectControl shower,mirrors and more by giving voice commandsKohler Konnect is a voice-enabled technology that enables devices to perform

244、 certain tasks.Using Alexa,you can give voice commands to a shower,a bathtub,toilets,a mirror and a kitchen sink.You can connect the Kohler Konnect products with the app in order to set preferences for different users.Users can determine settings such as the ideal post-workout shower or the perfect

245、lighting levels for applying makeup.The“Verdera Voice Lighted Mirror”has Amazon Alexa built in to create the ideal lighting using voice commands.InfrastructureKohlerAdopt.39Munich Re|ERGO Tech Trend Radar 2020Our SolutionsConnected WorldMunich ReIMPROVEXData driven excellence for your portfolio Muni

246、ch Res core client data exchange platform provides valuable insights on pricing and strategy.Our own comprehensive data form the core of these data pools,which are supplemented with data from participating client companies.In return,they receive defined insights from an unrivalled,quality-assured da

247、tabase that they can use to make permanent improvements to their underwriting strategy,portfolio management and pricing.Benefits at a glance:Strengthens participants competitive position and opens up new possibilities to identify attractive business potentialInteractive heat map helps to identify“wh

248、ite spots”and allows to challenge the underwriting and growth strategyNext-level empirical pricing parameters make it possible to optimise excess pricing and attachment point strategyImprovexMunich ReWhat the Hack!?Cyber SolutionsA new kind of cyber insurance beyond traditional reinsuranceCyber thre

249、ats are one of the biggest security risks of the 21st century.Cyber insurance is no small matter and the cyber covers available on the market differ greatly.Munich Re offers insurers holistic solutions that go well beyond pure insurance coverage.The one-stop solutions offer a clear cost advantage an

250、d take up significantly fewer of insurers resources.Co-operation and underwriting services include:Legal advice and wording analysesWorkshops,training and client seminarsTechnical risk assessment support White-label concept design for cyber productsThreat intelligence sharing and cyber-claims inform

251、ation exchangeInnovative cyber products&co-creation in the cyber networkWhat the Hack!?Cyber SolutionsIntegrating tech,risk management&financingMunich Re helps you to transform your best-selling products and services into smart holistic solutions that put customers first.Teaming up with Munich Re al

252、lows you to safely grow your business and win new customer segments without having to significantly tie up resources or face all of the technology,investment and economic risks yourself.Benefits at a glance:Cutting edge technology(hardware,software and retrofitting)Use-case developmentRisk managemen

253、t servicesEcosystem partnersTailored financial solutionsIoT SolutionsMunich ReIoT SolutionsSource:bestbrk/iStock/Getty ImagesSource:Munich ReSource:Munich Re.40Munich Re|ERGO Tech Trend Radar 2020Our SolutionsConnected WorldERGO GermanySafe HomeERGO Safe Home in cooperation with Deutsche TelekomERGO

254、 is cooperating with Deutsche Telekom in providing a virtual product bundle consisting of insurance,service and smart home technology.In case of emergency(such as water leakage detection,smoke alarm or burglary alert),an automatic alert chain ensures someone is taking care of the customers home,even

255、 when the homeowner is not able to react immediately.This fully automatic process is in place between ERGOs customer service department and Telekoms Magenta SmartHome backend.Benefits at a glance:Home emergency are detected as quickly as possibleAssistance is initiated if necessaryERGO Household Ins

256、urance provides financial security in case of damagesSafe HomeERGO China LifeOpen API to facilitate deploymentShaping an essential role in Package Business Capability ERGO China Life incorporates open API to facilitate the connection between the ERGO China Life core system and third party sales dist

257、ribution platform.The system connection time is reduced from 2 weeks to 3 days.Open API shapes an essential role in ERGO China Lifes Packaged Business Capability,lays a foundation for effective data interaction between all portals and applications,improves recourse mobility and achieves systemic ser

258、vice standardisation.Benefit at glance:Reduce time and manpower cost for system deployment.Enhance collaboration efficiency between two parties.Digital health services managerThe app Quiero cuidarme+gives fast and reliable answers to medical needs of the user.Easy,safe and confidential.It offers a s

259、ymptom checker(mediktor algorithm):orientation on diagnostic and urgency level.There are 1516 monthly users and 2.8 e-consultation sessions per user on average.In March 2020,DKV Spain opens up the e-consultation services to the Spanish population for free to stop the expansion of the COVID-19.Since

260、then,more than 10,500 people have received clinical advice through the app during the COVID-19 crisis.Benefits at a glance:Digital doctor visits(video call,chat and call me back function)Digital health services based on the users personal health records(e.g.access to health diaries and documents,dig

261、ital doctor specialists,health indicators and health tips)Doctors against COVIDDKV SpainDigital Doctor PantherMedia/aa-w PantherMedia/putilich Bildagentur PantherMedia/apid.41Munich Re|ERGO Tech Trend Radar 2020Tech Trend Radar 2020Artificial IntelligenceImage:Deloitte Digital Studios.Insurance Valu

262、e Chain42Trend EvolutionRelated TrendsHoldWatch listTrialInitiatives in affected unitsAssessEvaluation neededAdoptStart initiatives in your unitOpportunitiesRisksAugmented Decision-MakingMunich Re|ERGO Tech Trend Radar 2020Artificial IntelligenceAugmented Decision-Making appeared on the Tech Trend R

263、adar in 2019 and reached ADOPT stage immediately.Save time and costs when analysing enterprise data and putting it into intelligible formats to aid in decision-making on the executive level.Democratise analytics like root-cause-analyses,which were formerly limited to the competencies of data scienti

264、sts but now open to a broader base of staff members.More comprehensive data sources provide more relevant insights.Organisational culture shift is required:Leaving behind habits of hiding data and beautifying reports towards transparent data management and openness for learning and improving based o

265、n past data.Black box machine learning provides answers that cannot always easily be explained.Back-testing based on historical data serves as one means to prove data correctness and accuracy.There is a need for new data governance policies as data sources broaden across business units and subsequen

266、tly,the decisions taken affect more entities.Natural Language ProcessingExplainable Machine LearningComputer VisionDriving insight-driven decision making,Augmented Decision-Making combine the key technologies of analytics and AI Natural Language Processing,Machine Learning and(Augmented)Visualisatio

267、n.Augmented Decision-Making reaches beyond visual-based analytics platforms.Algorithms prepare data by detecting patterns,profiles and schemas.Formerly,those patterns were created via manual business intelligence.Data analysis results are transformed to autogeneratedvisualisations.Product Design&Pri

268、cingSales&DistributionUnderwritingRisk ManagementCustomer Engagement&ServicesClaims2020,2019Adopt.43Images:Deloitte Digital StudiosAugmented Decision-MakingArtificial IntelligenceIRiAutomated Business ProcessesUsers remain in control of the objectives and outcomesThe latest solutions from IRi save t

269、ime by automating insight generation and providing tailored recommendations,while also making access to these capabilities more personalised and inclusive.New tools make it possible to carry out augmented decision-making.The new technology analyses a huge amount of data and provides recommendations

270、on the best decisions through emails,texts,opportunity finders or voice.IRi quickly makes all the insights available,thereby speeding up decision-making processes and providing the options for the best course of action.VariousIRiZeltrosAI for Augmented InsurersIncreasing productivity and efficiencyZ

271、eltros technology supports insurers to better serve their customers through artificial intelligence.Employees are therefore able to make better decisions,based on intelligent recommendations and predictive scores.Particularly useful is the technology in the area of sales and claims management proces

272、ses,as it connects any past insurer data,and processes it with the aid of machine-learning and natural-language processing.Zeltros claims to be able to increase 40%of obtained productivity,and furthermore states that some tasks can be reduced to 1/12 ofthe time.InsuranceZeltrosLengooSpecialists Tran

273、slatorFinding the right translator based on an algorithmThe translators of Lengoo can achieve higher translation quality and consistency,shorter turnaround times and lower effective costs by using algorithms.Based on clients previous translation data,an algorithm analyzes the documents that need to

274、be translated and automatically identifies the relevant subject area.Then one specific expert from a pool of certified translators is selected,who has the most experience in the industry and subject.Each domain has its own machine-learning model and the usage of dynamic data sets ensure the quality

275、is constantly increasing.VariousLengooMunich Re|ERGO Tech Trend Radar 2020Adopt.Insurance Value Chain44Trend EvolutionRelated TrendsHoldWatch listTrialInitiatives in affected unitsAssessEvaluation neededAdoptStart initiatives in your unitOpportunitiesRisksComputer VisionMunich Re|ERGO Tech Trend Rad

276、ar 2020Artificial IntelligenceComputer vision reached the ADOPT stage in 2018,where it remains in 2020.Thus,initiatives are required!By identifying objects on smartphone pictures,image recognition may offer cross-selling opportunities for insurers.Computer vision allows insurers to improve their ris

277、k underwriting since it extracts and analyses visual information(e.g.images of property).This is particularly interesting for small-scale risk coverages such as smartphone or pet insurance,which require an accurate premium.If the premium is too high,low-risk customers are likely to switch provider.I

278、f it is too low,loss ratios will explode.Computer vision may be used to reconstruct accidents or collisions from a smartphones camera and accelerometer data.Brick-and-mortar stores could use computer vision to provide their customers with product recommendations during their shopping experience,base

279、d on the items already added to their shopping trolley.The computer vision algorithm must be trained to become reliable.In insurance claims handling,the application of computer vision additionally needs to be fraud-proof.Implementation on a larger scale may require an investment in computing power.T

280、raining data should be validated.Cognitive AutomationExplainable Machine LearningMixed RealityPrecision FarmingComputer vision enables computers to gain high-level understanding from digital images or videos.Computer vision tasks include methods for acquiring,processing,analysing and understanding d

281、igital images,as well as the extraction of data from the real-world.For example,computer vision can help an AI system,such as a robot,to navigate through an environment by providing information though vision sensors.Product Design&PricingSales&DistributionUnderwritingRisk ManagementCustomer Engageme

282、nt&ServicesClaims2020,2019,2018Adopt.45Images:Deloitte Digital StudiosComputer VisionArtificial IntelligenceAlibabaAI system to detect coronavirusNew AI system can detect coronavirus in seconds with 96%accuracyAlibaba has developed a new AI solution to fight the Coronavirus.The system can be used in

283、 the medical sector to detect the virus in patients.This new solution is based on CT scans that can detect information on COVID-19 in seconds that humans could potentially miss.According to an Alibaba post,it is accurate 96%of the time.This enables doctors to combat the virus more efficiently.Variou

284、sAlibabaCainthusPredictive imagingThe digital revolution in agriculture is hereAnimal facial recognition is one feature that Dublin-based Cainthus claims to offer.Cainthus uses predictive imaging analysis to monitor the health and well-being of crops and livestock.Cainthus uses predictive imaging an

285、alysis to monitor the health and well-being of crops and livestock.Agricultural IndustryCainthusResearchComputer Vision in MedicineDeep learning cardiac motion analysisMotion analysis helps to understand the behavior of moving objects in sequences of images.Image sequences of the heart are used and

286、acquired via cardiac magnetic resonance imaging.Time-resolved three-dimensional segmentations are created using a fully convolutional network trained on anatomical shape priors.The dense-motion model forms the input to a supervised denoising autoencoder,which is a hybrid network consisting of an aut

287、oencoder that learns a task-specific latent code representation trained on observed outcome data,yielding a latent representation optimised for survival prediction.HealthcareResearchMunich Re|ERGO Tech Trend Radar 2020Adopt.Insurance Value Chain46Trend EvolutionRelated TrendsHoldWatch listTrialIniti

288、atives in affected unitsAssessEvaluation neededAdoptStart initiatives in your unitOpportunitiesRisksConversational User InterfacesMunich Re|ERGO Tech Trend Radar 2020Artificial IntelligenceCUIs gain prominence,as they are being integrated in broader AI solutions.After years in ASSESS stage,it is now

289、 time to ADOPT broadly in your units.In terms of privacy,CUIs threads are transparent and accessible for the consumer,whereas this does not hold true for apps/websites.The customer can therefore access any information at any time.If embedded in a companys website,consumers do not need to install a s

290、oftware or an app in order to use the services.Thus,on-boarding is much quicker and more efficient.Since all digitally connected user generations are used to chatting on WhatsApp and WeChat,they may prefer a CUI as a means of interaction with their insurance company as well.The customer files a clai

291、m using the chat window by simply sending a picture of the damage,together with a short description of the incident.CUIs are subject to cyber security issues;for example hacking of a conversation might result in loss of sensitive data.Voice-based interfaces such as Amazon Echo are usually installed

292、in the consumers home and therefore raise privacy concerns,since the providers could theoretically overhear each and every conversation.Certain issues may be hard to describe and clarify using Conversational Interfaces in the chat form.This could be mitigated by voice-based interfaces.Natural Langua

293、ge ProcessingDigital Health ServicesMachine-driven DecisionsSmart SpacesConversational User Interfaces(CUI),such as chatbots or personal assistants bring a paradigm shift in how humans interact with the digital world.In CUIs,users and machines interact primarily in the users spoken or written natura

294、l language.These interactions range from simple utterances to highly complex interactions.CUIs have experienced explosive growth with chatbots,messaging platforms and virtual assistants,especially home speakers such as Amazon Echo and Nest Home.Machine learning technologies have progressed to the po

295、int where computer systems understand enough natural human language to respond accordingly.Siri,Google Now,Alexa,and Slackbots are a few high-profile design examples of voice or message-driven experiences that have gained the mass market.Indeed,these and other AI systems are now open enough to allow

296、 to interact with customers through natural language.The result is the beginning of a new era in customer relationships.For companies,conversational user interfaces provide several concrete benefits allowing a smart and”app-free”assistant service for their customers.Product Design&PricingSales&Distr

297、ibutionUnderwritingRisk ManagementCustomer Engagement&ServicesClaims2019,2018,20172020Adopt.47Images:Deloitte Digital StudiosConversational User InterfacesArtificial IntelligenceSamsung StarNeonsMore lively chatbots with virtual human-like appearanceSamsung has created a variety of simulated humans

298、with distinct characters and appearances that act like advanced animated chatbots.Neons are supposed to respond to users in a more lively manner,e.g.as customer service support.Samsung plans to launch Neon with business partners for B2B and B2C services on a licence and subscription base later in 20

299、20.VariousCNBCNASAROV-E the robot that talksConversational interface powered by the same deep learning technologies as AlexaAmazon Lex and NASA hava created a mini-robot-rover called ROV-E that discovers all the answers about Mars.Its design is similar to the NASA rover currently exploring Mars,but

300、uses Alexa to engage with people on Earth.It aims to inform people about all of NASAs Mars missions and other general facts about Mars.It also aims to learn about what people on Earth are curious to know about Mars.The purpose of this robot is to generate interest in Mars.Alexa is already experience

301、d in how to handle different questions,which is why it was used in ROV-E.For example,people might ask:Alexa,ask NASA Mars:Why is Mars red?VariousAmazon LexBoost.AIVirtual Assistant for InsuranceAI-powered conversational insuranceThe insurance module offered by Boost.AI includes the majority of user

302、intents,which are necessary to process customer claims.Besides,pre-made content for both customer service and sales are available.Thus,the claims handling process becomes easier and more accessible and efficient,while being able to increase the accuracy of the incoming data.As the module additionall

303、y offers pre-made coverage for a great amount of claims,employees are able to spend more time on other,more advanced features.InsuranceBoost.AIMunich Re|ERGO Tech Trend Radar 2020Adopt.Insurance Value Chain48Trend EvolutionRelated TrendsHoldWatch listTrialInitiatives in affected unitsAssessEvaluatio

304、n neededAdoptStart initiatives in your unitOpportunitiesRisksMachine-driven DecisionsMunich Re|ERGO Tech Trend Radar 2020Artificial IntelligenceMachine-driven Decisions have reached ADOPT stage.Start implementing initiatives.Data on an individuals driving behaviour has been shown to be the most accu

305、rate predictor of claims costs;machine-driven decisions therefore allow motor insurance providers to flexibly adjust their premiums if risky driving behaviour is observed.High-quality statistical predictions through machine-driven decisions could free employees from repetitive tasks.In contrast to i

306、ndividuals,machine-driven decisions stick to clearly defined decision criteria and are not influenced by personal moods that might negatively affect decision-making.In combination with smart contracts,machine-driven decisions can automate claims payments in insurance.The machine may measure temperat

307、ure and decide to execute a smart insurance contract based on a given set of trigger conditions.In order to implement machine-driven decisions,some decision criteria need to be implemented at the beginning and on-the-fly adjustments are hardly feasible.So wrong decisions at the outset are likely to

308、become expensive in the course of the project.Distortions or changes in the informational content of the data underlying the decision algorithm might result in unintentional and,in some cases,even systematic errors.In contrast to artificial general intelligence,machine-driven decisions may still be

309、inferior to the judgement of human experts.Cognitive AutomationVirtual AssistantsDistributed LedgerExplainable Machine LearningBusiness decisions that are derived and backed by verifiable,quantitative data analysis.A tremendous increase in data has contributed to the rise of a“data-driven”era,where

310、big data analytics are used in every sector of the world economy.The growing expansion of available data is a recognised trend worldwide,while valuable knowledge arising from the information comes from data analysis processes.Today,algorithms scan every bit and piece of data that has been collected

311、on a specific issue e.g.the field of interests of a certain client and extract all relevant information.Conclusions are derived and logical decisions are made based on this rich set of information.However,the success of the data-driven decisions relies on the quality of the data gathered and the eff

312、ectiveness of its analysis and interpretation.Product Design&PricingSales&DistributionUnderwritingRisk ManagementCustomer Engagement&ServicesClaims20162019,2018,20172020Adopt.49Images:Deloitte Digital StudiosMachine-driven DecisionsArtificial IntelligenceGE ResearchGEs humble AIMaking AI more human

313、by making its question Why?Wind farms are one example of AI optimisation.AI is already controlling turbine rotation,yet its range of responses to natural wind are limited.GE research has now developed an AI technology that recognises its own limitations and capabilities and is able to reflect upon t

314、hem by asking why?.For example,when the AI detects a wind that it cannot handle,it automatically switches to a safe mode.Once in that mode,the AI then asks why by seeking more data from its environment,e.g.temperature decrease during heavy snow,to provide developers with information on how to improv

315、e the AI model.VariousGE ResearchDeepVariantGenomesMaking sense of GenomesDeepVariant aims to leverage information from genetic sequencing for devising novel therapies.Since the first sequencing of a genome around 15 years ago,sequencing large genomes has become almost common practice and incredibly

316、 fast.Still,genome sequencing as a method has its drawbacks,as much is based on educated guesses by researchers.Googles DeepVariant might provide an answer.It uses artificial intelligence and machine learning to build a picture of a persons genome from sequenced data more accurately than a human res

317、earcher could.VariousDeepVariantSymrise&IBMAI based PerfumePerfume from Artificial IntelligenceIBM Research and Symrise a global producer of fragrances introduced the industrys first AI created perfume for sale,after a development phase of about one year.The AI tool Philyra uses a machine-learning a

318、lgorithms to explore Symrises database of 1.7 million formulas and can identify“holes”before suggesting formulas that consumers may enjoy and combinations that perfumers may have been unawareof previously.VariousSymrise&IBMMunich Re|ERGO Tech Trend Radar 2020Adopt.Insurance Value Chain50Trend Evolut

319、ionRelated TrendsHoldWatch listTrialInitiatives in affected unitsAssessEvaluation neededAdoptStart initiatives in your unitOpportunitiesRisksNatural Language ProcessingMunich Re|ERGO Tech Trend Radar 2020Artificial IntelligenceSimilar to last years,Natural Language Processing is classified as an ADO

320、PT trend,implying the need to integrate it in your business!Insurers can use this technology to develop services that help customers understand their insurance contracts,i.e.explain wordings,technical terms,etc.NLP can be used by insurers to process claims and policy information,transforming them in

321、to structured information.Data collected through speech recognition could potentially be applied for other business purposes.NLP is likely to significantly accelerate claims handling since documentation can be done much quicker,leading to higher efficiency.There are many high quality 3rd party or op

322、en source algorithms/approaches which can assist with early gains.The results of NLP are statistical in nature which can lead to errors.There needs to be a retraining process if the type of content being processed significantly changes.Unauthorised usage of NLP-enabled applications could lead to the

323、 conclusion of contracts or products/services purchases without the necessary legal prerequisites being fulfilled.For example,children or people who are not contractually capable might be able to conduct transactions.The provider must ensure that user commands are not misinterpreted and therefore re

324、sult in erroneous transactions.Hardware-embedded AIBehavioural AnalyticsCognitive AutomationNatural language processing(NLP)can ease human-computer interaction and leads to machines understanding and acting on text.The quality of NLP has improved significantly;visible accomplishments include technol

325、ogies such as Microsofts Skype Translator,which translates in real time from one spoken language to another,or Googles information cards that offer answers instead of a list of page links.For most enterprises,the simplest and most immediate use cases for NLP are typically related to improved custome

326、r service,employee support,and processing claims and policy information.Product Design&PricingSales&DistributionUnderwritingRisk ManagementCustomer Engagement&ServicesClaims2020,2019,2018Adopt.51Images:Deloitte Digital StudiosNatural Language ProcessingArtificial IntelligenceVoysisartificial intelli

327、gence startupVoysis developed a platform for digital voice assistants to better understand peoples natural language.Apple Inc.acquired Voysis,an artificial intelligence startup.Voysis is working with a platform for digital voice assistants to understand peoples natural language.Voysis initially focu

328、sed on improving digital assistants on online shopping apps.Apple can use the experience from Voysis to improve its own application,Siri,making the voice assistant more responsive.VariousVoysisPlanck ReAI&Open-Web Data MiningAutomating the underwriting processThe system invented by Planck Re is able

329、 to fill in an ACORD form with information such as the sewage conditions,flood zone information,and crime rate,based on just the name of a business and its physical address.The system further processes data about the construction date,as well as any details concerning remodelling done on the buildin

330、g and permits associated with it.This happens based on deep learning capabilities,pattern classification,NLP and named-entity recognition and data mining on big data that was gathered beforehand.InsurancePlanck ReOpen AINatural-Language GenerationCompleting texts based on promptsThe machine-learning

331、 computer model of Open AI was trained on about 8 million web pages and is subsequently able to generate synthetic text-based on written prompts.Due to the long sequence of training,the technology is able to predict the most probable next word based on how the words on the website are read.The under

332、lying algorithm is hence able to produce full paragraphs of texts so,it could write a chapter of a book,based on theprevious chapter.VariousOpen AIMunich Re|ERGO Tech Trend Radar 2020Adopt.52Munich Re|ERGO Tech Trend Radar 2020Our SolutionsArtificial IntelligenceMunich ReFIVERules-based investment s

333、trategies Using modern technologies,FIVE develops rules-based investment strategies for insurance companies and institutional investors globally.Insurance clients value the convenience of a one-stop-shop that combines investment strategies,guarantees and insurance covers into a single product solution lean and tailored to individual needs.Moreover,they can access a suite of highly diversifying ret