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1、Integrated Innovation of Information and EnergyChina Mobile LimitedStock Code:941Annual Report 2022ThemeEnergy and information are two primary drivers of human civilization.The level of human civilization can be expressed as C=E+I+f(EI),where C represents the degree of human civilization,E represent

2、s the level of human acquisition and utilization of energy,I represents the level of human generation and application of information,EI represents the integrated innovation of energy and information,and f()is a growth function that represents the diversity and infinite possibilities engendered by th

3、e integrated innovation of energy and information.shows that the progress of civilization is the result of the continuous accumulation and development of energy and information.At different stages of civilization,energy,information and their integration present distinct characteristics in driving th

4、e development of human society.In the primitive era and agricultural era,energy obtained and utilized was primarily used to satisfy human survival needs,and the emergence of information such as languages,text and symbols empowered human beings to become the master of all things on the earth.Energy a

5、nd information developed on separate paths,and the overall degree of integration was low.In the industrial era,the total amount of energy that humans could obtain and utilize showed exponential growth,and there was substantive progress in their ability to disseminate and generate information.The int

6、egration of energy and information accelerated,forming a loop which positively reinforced each other.In the information era,the development of new forms of energy and materials has propelled the continuous improvement of human energy acquisition and utilization,and“connectivity+computing force+capab

7、ility”have achieved exponential leaps,becoming an important carrier for information production and application.Energy and information have deeply integrated,injecting vibrant vitality into the development of human society.At present,the deep integration of information into every process of energy co

8、nversion and utilization has triggered the fusion of“watts x bits”,and the human society is accelerating into a new stage of development dominated by information and the deep integration of information and energy.Further developments of bit-watt conversion,watt-bit conversion and bit-watt integratio

9、n are creating vast space for the growth of digital economy.Following closely the rules and patterns of the times,China Mobile will broaden its vision and fully leverage the integrated innovation of information and energy,deeply understanding the value and historical responsibility of the industry a

10、nd contributing greater strength to the development of human society together.ThemeEnergy and information are two primary drivers of human civilization.The level of human civilization can be expressed as C=E+I+f(EI),where C represents the degree of human civilization,E represents the level of human

11、acquisition and utilization of energy,I represents the level of human generation and application of information,EI represents the integrated innovation of energy and information,and f()is a growth function that represents the diversity and infinite possibilities engendered by the integrated innovati

12、on of energy and information.shows that the progress of civilization is the result of the continuous accumulation and development of energy and information.At different stages of civilization,energy,information and their integration present distinct characteristics in driving the development of huma

13、n society.In the primitive era and agricultural era,energy obtained and utilized was primarily used to satisfy human survival needs,and the emergence of information such as languages,text and symbols empowered human beings to become the master of all things on the earth.Energy and information develo

14、ped on separate paths,and the overall degree of integration was low.In the industrial era,the total amount of energy that humans could obtain and utilize showed exponential growth,and there was substantive progress in their ability to disseminate and generate information.The integration of energy an

15、d information accelerated,forming a loop which positively reinforced each other.In the information era,the development of new forms of energy and materials has propelled the continuous improvement of human energy acquisition and utilization,and“connectivity+computing force+capability”have achieved e

16、xponential leaps,becoming an important carrier for information production and application.Energy and information have deeply integrated,injecting vibrant vitality into the development of human society.At present,the deep integration of information into every process of energy conversion and utilizat

17、ion has triggered the fusion of“watts x bits”,and the human society is accelerating into a new stage of development dominated by information and the deep integration of information and energy.Further developments of bit-watt conversion,watt-bit conversion and bit-watt integration are creating vast s

18、pace for the growth of digital economy.Following closely the rules and patterns of the times,China Mobile will broaden its vision and fully leverage the integrated innovation of information and energy,deeply understanding the value and historical responsibility of the industry and contributing great

19、er strength to the development of human society together.ThemeEnergy and information are two primary drivers of human civilization.The level of human civilization can be expressed as C=E+I+f(EI),where C represents the degree of human civilization,E represents the level of human acquisition and utili

20、zation of energy,I represents the level of human generation and application of information,EI represents the integrated innovation of energy and information,and f()is a growth function that represents the diversity and infinite possibilities engendered by the integrated innovation of energy and info

21、rmation.shows that the progress of civilization is the result of the continuous accumulation and development of energy and information.At different stages of civilization,energy,information and their integration present distinct characteristics in driving the development of human society.In the prim

22、itive era and agricultural era,energy obtained and utilized was primarily used to satisfy human survival needs,and the emergence of information such as languages,text and symbols empowered human beings to become the master of all things on the earth.Energy and information developed on separate paths

23、,and the overall degree of integration was low.In the industrial era,the total amount of energy that humans could obtain and utilize showed exponential growth,and there was substantive progress in their ability to disseminate and generate information.The integration of energy and information acceler

24、ated,forming a loop which positively reinforced each other.In the information era,the development of new forms of energy and materials has propelled the continuous improvement of human energy acquisition and utilization,and“connectivity+computing force+capability”have achieved exponential leaps,beco

25、ming an important carrier for information production and application.Energy and information have deeply integrated,injecting vibrant vitality into the development of human society.At present,the deep integration of information into every process of energy conversion and utilization has triggered the

26、 fusion of“watts x bits”,and the human society is accelerating into a new stage of development dominated by information and the deep integration of information and energy.Further developments of bit-watt conversion,watt-bit conversion and bit-watt integration are creating vast space for the growth o

27、f digital economy.Following closely the rules and patterns of the times,China Mobile will broaden its vision and fully leverage the integrated innovation of information and energy,deeply understanding the value and historical responsibility of the industry and contributing greater strength to the de

28、velopment of human society together.Watts BitsContents04Milestones06Financial Highlights07Corporate Profile08Biographies of Directors and Senior Management14Corporate Recognitions16Chairmans Statement30Business Review85 Independent Auditors Report91 Consolidated Statement of Comprehensive Income93 C

29、onsolidated Balance Sheet95 Consolidated Statement of Changes in Equity96 Consolidated Statement of Cash Flows99 Notes to the Consolidated Financial Statements172 Financial Summary175 Corporate Information176 Forward-Looking Statements38Financial Review43Sustainability Report47Corporate Governance R

30、eport70Report of Directors69Human Resources DevelopmentChina Mobile Limited was successfully listed on the Main Board of the Shanghai Stock Exchange(stock code:600941)Granted approval to build the“Next Generation Mobile ICT National Engineering Research Center”China Mobile launched 5G new voice prod

31、uctsJointly released the“5G-Advanced New Capability and Industrial Development Whitepaper”and the first batch of end-to-end 5G-Advanced industry samples with business partnersJan 2022Jan 2022Mar 2022Jun 202204China Mobile Limited Milestones04China Mobile Limited Released“Computing Network Service 1.

32、0”,creating a new computing network service modelStarted the China Mobile“CFN Innovative Test Infrastructure(CFITI)”Granted approval to build the“National Open Innovation Platform for Smart Network New Generation Artificial Intelligence”China Mobile accumulated more than 600 million 5G package custo

33、mersJul 2022Jul 2022Nov 2022Dec 2022Annual Report 202205MilestonesAnnual Report 202205Financial Highlights20222021Operating revenue(RMB million)937,259848,258Of which:Revenue from telecommunications services(RMB million)812,058751,409EBITDA1(RMB million)329,176311,008EBITDA margin2 35.1%36.7%Profit

34、attributable to equity shareholders(RMB million)125,459116,148Margin of profit attributable to equity shareholders313.4%13.7%Basic earnings per share(RMB)5.885.67Dividend per share Interim(HK$)2.201.63 Final(HK$)2.212.43 Full year(HK$)4.414.061 EBITDA=profit from operations+depreciation and amortiza

35、tion2 EBITDA margin=EBITDA/operating revenue3 Margin of profit attributable to equity shareholders=profit attributable to equity shareholders/operating revenueOperating Revenue(RMB million)Revenue from Telecommunications Services(RMB million)Profit attributable to Equity Shareholders(RMB million)Div

36、idend per Share(Full Year)(HK$)2022/937,2592021/848,2582022/125,4592021/116,1482022/812,0582021/751,4092022/4.412021/4.0606China Mobile Limited Corporate ProfileChina Mobile Limited(the“Company”,and together with its subsidiaries,the“Group”)was incorporated in Hong Kong on 3 September 1997.The Compa

37、ny was listed on the New York Stock Exchange(“NYSE”)and The Stock Exchange of Hong Kong Limited(“HKEX”or the“Hong Kong Stock Exchange”)on 22 October 1997 and 23 October 1997,respectively.The shares of the Company were admitted as a constituent stock of the Hang Seng Index in Hong Kong on 27 January

38、1998.On 7 May 2021,the NYSE filed a Form 25 with the US Securities and Exchange Commission to strike the Companys ADSs from listing and registration,which took effect on 18 May 2021.On 5 January 2022,the Companys RMB ordinary shares(“RMB Shares”or“A Shares”)were listed on the Shanghai Stock Exchange

39、(“SSE”).On 13 December 2022,the deregistration of ADS and termination of reporting obligations of the Company became effective.As the leading ICT services provider in the mainland of China,the Group provides communications and information services in all 31 provinces,autonomous regions and directly-

40、administered municipalities throughout the mainland of China and in Hong Kong SAR,and boasts a world-class telecommunications and information operator with the worlds largest network and customer base,a leading position in profitability,brand value and market value ranking.Its businesses primarily c

41、onsist of voice,data,broadband,dedicated lines,IDC,cloud computing,IoT and other services in the Customer,Home,Business and New(“CHBN”)markets.As of 31 December 2022,the Group had a total of 450,698 employees,and a total of 975 million mobile customers and 272 million wireline broadband customers,wi

42、th its annual revenue reached RMB937.3 billion.The Companys ultimate controlling shareholder is China Mobile Communications Group Co.,Ltd.(“CMCC”),which,as of 31 December 2022,directly and indirectly held approximately 69.82%of the total number of issued shares of the Company.The remaining approxima

43、tely 30.18%was held by public investors.In 2022,the Company was once again selected as one of The Global 2,000 Worlds Largest Public Companies by Forbes magazine and Fortune magazines Global 500 list.The China Mobile brand was once again listed in BrandZ Top 100 Most Valuable Global Brands 2022 by M

44、illward Brown ranking 88.Currently,the Companys corporate credit ratings are equivalent to Chinas sovereign credit ratings,namely,A+/Outlook Stable from Standard&Poors and A1/Outlook Stable from Moodys.China Mobile Communications Group Co.,Ltd.China Mobile Principal Organizational Structure as at 31

45、 December 2022China Mobile(Hong Kong)Group Limited26.07%4.23%*69.70%China Mobile Hong Kong(BVI)LimitedChina Mobile LimitedHolders of RMB SharesOther holders of Hong Kong SharesOperating subsidiaries in 31 provinces,autonomous regions and directly-administered municipalities in the mainland of China

46、and Hong KongOther specialized subsidiaries#China Mobile Communication Co.,Ltd.Aspire Holdings Ltd.China Mobile International Limited*Includes 0.12%of the shares of the Company that were directly held by CMCC#Other specialized subsidiaries include:China Mobile Group Design Institute Co.,Ltd.China Mo

47、bile IoT Company Limited China Mobile Group Device Co.,Ltd.China Mobile Information Technology Company Limited China Mobile Online Services Co.,Ltd.MIGU Co.,Ltd.China Mobile(Suzhou)Software Technology Co.,Ltd.China Mobile(Hangzhou)Information Technology Company Limited China Mobile Internet Company

48、Limited China Mobile TieTong Company Limited China Mobile Investment Holdings Co.,Ltd.China Mobile System Integration Co.,Ltd.China Mobile Financial Technology Co.,Ltd.China Mobile(Chengdu)ICT Co.,Ltd.China Mobile(Shanghai)ICT Co.,Ltd.China Mobile e-Commerce Co.,Ltd.China Mobile Xiongan ICT Co.,Ltd.

49、China Mobile Information System Integration Co.,Ltd.China Mobile Group Finance Co.,Ltd.Annual Report 202207Biographies of Directors and Senior ManagementEXECUTIVE DIRECTORSAge 60,Executive Director and Chairman of the Company,joined the Board of Directors of the Company in March 2019,in charge of th

50、e overall management of the Company.He is currently the Chairman of CMCC and a Director and the Chairman of China Mobile Communication Co.,Ltd.(“CMC”).Mr.Yang formerly served as deputy director general of Shanxi Posts and Telecommunications Administration,general manager of Shanxi Telecommunications

51、 Corporation,vice president of China Telecom Beijing Research Institute,general manager of Business Department of the Northern Telecom of China Telecommunications Corporation,vice president,president and chairman of China Telecommunications Corporation,and president and chief operating officer,and c

52、hairman and chief executive officer of China Telecom Corporation Limited.Mr.Yang graduated from the Beijing University of Posts and Telecommunications majoring in radio engineering in 1984 and obtained a doctorate degree in business administration from the ESC Rennes School of Business,France in 200

53、8.Mr.Yang is a professor-level senior engineer with long-term involvement in the operation and management of basic telecommunications enterprises as well as extensive experience in management and the ICT industry.Age 56,Executive Director and Chief Executive Officer of the Company,joined the Board o

54、f Directors of the Company in March 2017,in charge of the operation of the Company.He is also a Director and President of CMCC and CMC.Mr.Dong formerly served as a deputy director of Corporate Finance Division of Finance Department of the former Ministry of Posts and Telecommunications,a director of

55、 Economic Adjustment Division of the Department of Economic Adjustment and Communication Clearing of the former Ministry of Information Industry of China,director general of the Finance Department and Planning and Construction Department of CMCC,chairman and president of Hainan Mobile,Henan Mobile a

56、nd Beijing Mobile,Vice President and Chief Accountant of CMCC,and Vice President and CFO of the Company.During the period between May 2018 and August 2020,Mr.Dong served as a Non-Executive Director of China Tower Corporation Limited(“China Tower”,listed in Hong Kong).Mr.Dong received a Bachelors deg

57、ree from Beijing University of Posts and Telecommunications in 1989,a Masters degree in financial and accounting management from Australian National University,and a Doctoral degree in business administration jointly issued by Shanghai Jiao Tong University and ESC Rennes School of Business,France.Mr

58、.Dong is a senior engineer and senior accountant with many years of operational and financial management experience in the ICT industry.Mr.YANG JieMr.DONG Xin08China Mobile Limited Biographies of Directors and Senior ManagementAge 58,Executive Director of the Company,joined the Board of Directors of

59、 the Company in May 2022,principally in charge of human resources and inspection matters.He is also a Director of CMCC and CMC.Mr.Li formerly served as a deputy director of Shaanxi Post Bureau,director of Information Technology Bureau of the State Post Bureau of China,director of Information Technol

60、ogy Bureau of China Post Corporation(restructured into China Post Group Co.,Ltd.in 2019)(“China Post”),President of Anhui Post,Chairman of Anhui Postal Express&Logistics Co.,Ltd.,Vice President and Director of China Post.Mr.Li received a Bachelors degree in Engineering from Beijing Institute of Post

61、s and Telecommunications in 1984,and a Master of Business Administration degree from Xian Jiaotong University in 1998.Mr.Li is a professor-level senior engineer with many years experience in the postal and telecommunications industry.Age 57,Executive Director and Chief Financial Officer of the Compa

62、ny,joined the Board of Directors of the Company in October 2020,principally in charge of finance,internal audit and securities affairs of the Company.Currently he is also the Chief Accountant of CMCC,and a director and Vice President of CMC.Mr.Li formerly served as Vice Manager and Manager of Financ

63、e and Assets Department of State Grid Corporation of China,Deputy General Accountant of State Grid Corporation of China,Director and Chairman of State Grid Overseas Investment Limited(Hong Kong),and Chairman of State Grid Yingda International Holdings Group Ltd.During the period between December 201

64、9 and September 2020,Mr.Li had served as the Head of the preparatory team,and Director and Chairman of State Grid Yingda Co.,Ltd.(listed in Shanghai).Mr.Li received a Bachelors degree in Accounting from Zhongnan University of Economics in 1998,and an Executive Master of Business Administration degre

65、e from Wuhan University in 2004.Mr.LI PizhengMr.LI RonghuaAnnual Report 202209Biographies of Directors and Senior ManagementAge 62,Independent Non-Executive Director of the Company,joined the Board of Directors of the Company in March 2017,and now also the Chairman of the Audit Committee and the Rem

66、uneration Committee,and a member of the Nomination Committee.Mr.Yiu is currently the Chairman of the Hong Kong Insurance Authority,a director of Hong Kong Academy of Finance,an Independent Non-Executive Director of Hong Kong Exchanges and Clearing Limited and ANTA Sports Products Limited,a Council m

67、ember and the Treasurer of The Hong Kong University of Science and Technology,and a member of the Exchange Fund Advisory Committee of The Hong Kong Monetary Authority and ICAC Complaints Committee.Mr.Yiu joined the global accounting firm KPMG(“KPMG”)in Hong Kong in 1983 and was seconded to KPMG in L

68、ondon,the United Kingdom from 1987 to 1989.Mr.Yiu became a partner of KPMG in 1994,served as the Partner in Charge of Audit of KPMG from 2007 to 2010,and served as the Chairman and Chief Executive Officer of KPMG China and Hong Kong as well as a member of the Executive Committee and the Board of KPM

69、G International and KPMG Asia Pacific from April 2011 to March 2015.Mr.Yiu formerly also served as a member of the Audit Profession Reform Advisory Committee and the Mainland Affairs Committee of the Hong Kong Institute of Certified Public Accountants.Mr.Yiu is a fellow member of the Association of

70、Chartered Certified Accountants and the Hong Kong Institute of Certified Public Accountants.Mr.Yiu received a professional diploma in accountancy from The Hong Kong Polytechnic(now known as The Hong Kong Polytechnic University)in 1983,and holds a masters degree in business administration from the Un

71、iversity of Warwick in the United Kingdom.Age 61,Independent Non-Executive Director of the Company,joined the Board of Directors of the Company in May 2018,and now also the Chairman of the Nomination Committee and a member of the Audit Committee and the Remuneration Committee.Dr.Yang is currently th

72、e Chief AI Officer of WeBank Co.,Ltd.,the Chair Professor and the former Head of the Department of Computer Science and Engineering of the Hong Kong University of Science and Technology(HKUST),as well as the Co-founder and a non-executive director of Shenzhen Qianhai 4Paradigm Data Technology Co.,Lt

73、d.(now known as Beijing Fourth Paradigm Technology Co.,Ltd.).Dr.Yang had served as,among other posts,an Assistant Professor and a Tenured Associate Professor at the Department of Computer Science of the University of Waterloo in Canada from September 1989 to August 1995,a Tenured Associate Professor

74、,an Industrial Research Chair and a Full Professor at the School of Computing Science of Simon Fraser University in Canada from August 1995 to August 2001,and an Associate Professor,a Full Professor and an Associate Head of the Department of Computer Science and Engineering of HKUST from August 2001

75、 to June 2012.From 2012 to November 2014,Dr.Yang was also the Founding Head of Huaweis Noahs Ark Research Lab.He was the President of International Joint Conference on Artificial Intelligence(IJCAI)from 2017 to 2019 and an executive committee member of the Association for the Advancement of Artifici

76、al Intelligence(AAAI)from 2016 to 2019.He was the AAAI Conference Chair in 2021.Dr.Yang is a Fellow of several international professional societies,including AAAI,Association for Computing Machinery(ACM),Institute of Electrical and Electronic Engineering(IEEE),etc.In 2021,he was elected to be a Fell

77、ow of the Royal Society of Canada and the Canadian Academy of Engineering.Dr.Yang received a bachelors degree in astrophysics from Peking University in 1982,masters degrees in astrophysics and computer science from the University of Maryland,College Park in the United States in 1985 and 1987 respect

78、ively,and a doctors degree in computer science from the University of Maryland,College Park in 1989.INDEPENDENT NON-EXECUTIVE DIRECTORSMr.Stephen YIU Kin Wah,JPDr.YANG Qiang10China Mobile Limited Biographies of Directors and Senior ManagementAge 62,Independent Non-Executive Director of the Company,j

79、oined the Board of Directors of the Company in May 2022,and also a member of the Audit Committee,the Nomination Committee and the Remuneration Committee of the Company.Mr.Lee has been a partner of Messrs.Woo Kwan Lee&Lo since 1989 and is currently a Non-Executive Director of Safety Godown Company,Li

80、mited and Playmates Holdings Limited,an Independent Non-Executive Director of KWG Group Holdings Limited and S.F.Holding Co.,Ltd.,and Company Secretary of Shenzhen Investment Limited.Mr.Lee is also a member of Chairmen pool of the Listing Review Committee of The Stock Exchange of Hong Kong Limited,a

81、 member of the InnoHK Steering Committee of the Innovation and Technology Commission,a Chairman of the Appeal Tribunal Panel(Buildings),as well as a member of the Campaign Committee of The Community Chest of Hong Kong.Mr.Lee previously served as a Non-Executive Director of CSPC Pharmaceutical Group

82、Limited,and an Independent Non-Executive Director of China Pacific Insurance(Group)Co.,Ltd and Esprit Holdings Limited.Mr.Lee is qualified as a solicitor in Hong Kong,England and Wales,Singapore and Australian Capital Territory,and received a Bachelors degree in Laws and a Postgraduate Certificate i

83、n Laws from The University of Hong Kong in 1982 and 1983,respectively.Age 70,Independent Non-Executive Director of the Company,joined the Board of Directors of the Company in May 2022,and also a member of the Audit Committee,the Nomination Committee and the Remuneration Committee of the Company.She

84、is currently an Independent Non-Executive Director of First Pacific Company Limited,Sun Hung Kai Properties Limited and Agricultural Bank of China Limited.Mrs.Leung is a Non-Official Member of the Executive Council of the Hong Kong Special Administrative Region,Chairman of the Advisory Committee on

85、Arts Development,a member of the Culture Commission,a member of the Public Service Commission,a member of the Advisory Committee on Post-office Employment for Former Chief Executives and Politically Appointed Officials,a non-ex officio member of The Law Reform Commission of Hong Kong,as well as a Co

86、uncil member,Treasurer,Chairman of the Finance Committee and a member of the Human Resource Policy Committee of The University of Hong Kong.Mrs.Leung formerly served as Group General Manager and Global Co-Head of Commercial Banking of HSBC Holdings plc,Vice-Chairman and Chief Executive of Hang Seng

87、Bank Limited,as well as Deputy Chairman,Managing Director and Chief Executive of Chong Hing Bank Limited.She had also served as an Independent Non-Executive Director of Swire Pacific Limited,Hutchison Whampoa Limited,China Construction Bank Corporation,QBE Insurance Group Limited,Hong Kong Exchanges

88、 and Clearing Limited and Li&Fung Limited.Mrs.Leung received a Bachelors degree in Economics,Accounting and Business Administration from The University of Hong Kong in 1975.Mr.Carmelo LEE Ka Sze,JPMrs.Margaret LEUNG KO May Yee,SBS,JPAnnual Report 202211Biographies of Directors and Senior ManagementA

89、ge 54,Vice President of the Company,appointed in September 2019,principally in charge of planning and construction,network,information harbor,information security,procurement and others.He is also a Vice President and Chief Cyber Security Officer of CMCC,and a Director and Vice President of CMC.Prev

90、iously he served as a research fellow in Lucent Technologies Bell Labs Innovations,a vice president of UTStarcom Inc.,a vice president and general manager of New Mobile Technology and High-end Products Division of Lenovo Group Limited,chief technology officer and chairman of Technology Innovation Co

91、mmittee of Lenovo Mobile Communication Technology Co.,Ltd.Mr.Li graduated in 1990 with a Bachelor of Electronic Engineering from Harbin Institute of Technology,and received a masters degree in Mobile Communications from Polytechnic Institute of New York University and a doctoral degree in management

92、 from Hong Kong Polytechnic University.Age 59,Vice President of the Company,appointed in February 2020,principally in charge of legal and regulatory matters,technology R&D,international business,investment,information technology and others.He is also a Vice President,General Counsel and Chief Compli

93、ance Officer of CMCC,a Director and Vice President of CMC.In June 2020,Mr.Gao was appointed as a non-executive director of China Communications Services Corporation Limited(listed in Hong Kong)and vice chairman of True Corporation.In March 2023,He was appointed as a director of the amalgamated True

94、Corporation.In August 2020,Mr.Gao was appointed as a Non-Executive Director of China Tower(listed in Hong Kong).Mr.Gao previously served as a deputy director general of Xinjiang Uygur Autonomous Region Posts and Telecommunications Administration,deputy general manager and general manager of Xinjiang

95、 Uygur Autonomous Region Telecom Company,general manager of China Telecom Jiangsu branch,vice president of China Telecommunications Corporation,and executive director and executive vice president of China Telecom Corporation Limited.He graduated from the Changchun Institute of Posts and Telecommunic

96、ations with a major in telecommunications engineering and received a doctorate degree in business administration from the Hong Kong Polytechnic University.SENIOR MANAGEMENTMr.LI HuidiMr.GAO Tongqing12China Mobile Limited Biographies of Directors and Senior ManagementAge 57,Vice President of the Comp

97、any,appointed in September 2019,principally in charge of marketing,customer service,terminals,mobile Internet,financial technology and others.He is also a Vice President of CMCC,a Director and Vice President of CMC and a Director of Phoenix Media Investment(Holdings)Limited.Previously he served as a

98、 deputy director of the Nanchang Telecom Bureau,chairman and president of Jiangxi Mobile,Sichuan Mobile and Guangdong Mobile.Mr.Jian graduated in 1989 from Beijing University of Posts and Telecommunications majoring in Computer and Communication,and received a doctoral degree in Industrial Economics

99、 from Jiangxi University of Finance and Economics.Age 52,Vice President of the Company,appointed in September 2019,principally in charge of corporate customers,software technology R&D,IoT,ICT and other matters.He is also a Vice President of CMCC and a Director and Vice President of CMC.Previously he

100、 served as the chairman and president of Shaanxi Mobile and Sichuan Mobile.Mr.Zhao graduated in 1993 from Southeast University majoring in Radio Technology and received an EMBA from Nanjing University.Mr.JIAN QinMr.ZHAO DachunAnnual Report 202213Corporate RecognitionsChairmans StatementWith the new

101、wave of technological revolution and industry transformation,our society is moving at full speed toward a new phase of development driven by information and characterized by the deep integration of information and energy.The integrated innovation of information and energy has become the key catalyst

102、 for human civilization to progress and the engine for the digital economy to prosper.This new cycle of growth not only presents unprecedented opportunities for the information and communications sector,but also sets us higher standards in terms of providing better quality information services and o

103、ptimizing our business structure.Those who can take advantage of favorable conditions will stay one step ahead,and those who can create the conditions will do great things.We need to leverage our strengths and our long-term planning to deliver solid outcomes.Faced with both opportunities and challen

104、ges,we will proactively put our“1-22-5”strategy into practice and strive to achieve high-quality and sustainable development,consistently creating greater value for our shareholders and customers.16China Mobile Limited Chairmans StatementDear Shareholders,In 2022,despite various hurdles and challeng

105、es brought about by the complex and changing macro-environment,we worked closely together as a team to seize the valuable opportunities emerging from the flourishing digital economy,anchoring the Company to its position as a world-class information services and sci-tech innovation enterprise.We syst

106、ematically built out new information infrastructure centering around 5G,computing force network(CFN)and capability middle platform,and created a new information services system that is equipped with connectivity,computing force and capability.We strove to build new infrastructure,integrate new eleme

107、nts and instigate new growth momentum,as we accelerated the establishment of a world-class“Powerhouse”.We achieved stable-to-rising growth and continued to score outstanding business results.Operating revenue continued to record a double-digit increase,with net profit maintaining favourable growth d

108、espite a large base.We have also achieved all-round enhancements to customer value,corporate value and shareholder value.2022 RESULTSOur operating revenue for the year reached RMB937.3 billion,or 10.5%growth year-on-year.Of this,telecommunications services revenue accounted for RMB812.1 billion,an i

109、ncrease of 8.1%year-on-year.All CHBN1 markets saw growth in their customer base and revenue,with HBN revenue accounting for 39.8%of telecommunications services revenue,an increase of 4.1 percentage points year-on-year.Thanks to the rapid expansion of 5G applications,mobile cloud,digital content,smar

110、t home and other businesses,digital transformation revenue2 reached RMB207.6 billion,up 30.3%year-on-year.Overall,our efforts in fostering digital transformation revenue as the“second curve”have yielded remarkable results.These services have become a key growth driver contributing to a more balanced

111、,stable and healthy overall revenue structure.We have acquired increasingly stronger sustainable growth and significantly improved resilience.Profit attributable to equity shareholders was RMB125.5 billion,an increase of 8.0%year-on-year,and earnings per share were RMB5.88.Our profitability remained

112、 in a leading position among top-tier global telecommunications operators.EBITDA3 was RMB329.2 billion,an increase of 5.8%year-on-year,with an EBITDA margin of 35.1%.EBITDA as a percentage of telecommunications services revenue was 40.5%.Return on equity was 10.0%,an increase of 0.2 percentage point

113、s year-on-year;capital expenditure totaled RMB185.2 billion,accounting for 22.8%of telecommunications services revenue and decreasing 1.6 percentage points year-on-year,which showed an improving return on assets and investment.Free cash flow was RMB95.6 billion,with cash flow remaining healthy.We ha

114、ve maintained industry-leading profitability,return on assets and cash flow for years,demonstrating our outstanding level of operations and management efficiency,and laying a secure foundation for future development.The Board recommends a dividend payout ratio of 67%4 for the full year of 2022.It al

115、so recommends a final dividend payment of HK$2.21 per share5 for the year ended 31 December 2022.Together with the interim dividend of HK$2.20 per share already paid,total dividend for the full year of 2022 amounted to HK$4.41 per share,an increase of 8.6%from that of 2021.1 CHBN refers to the“Custo

116、mer”market(C),the“Home”market(H),the“Business”market(B),and the“New”market(N).2 Digital transformation revenue includes the revenues from new businesses from the“Customer”market(Mobile Cloud Drive and others);the revenues from smart home value-added businesses from the“Home”market;the revenues from

117、Industry Cloud,IDC,ICT,IoT and dedicated lines businesses from the“Business”market;and the revenue from the“New”market(excluding revenue from international core business).3 EBITDA=profit from operations+depreciation and amortization.4 The exchange rate is determined by the mid-price of HK$to RMB as

118、announced by the Peoples Bank of China at the end of 2022.5 The final dividend will be paid to holders of A Shares in RMB at an exchange rate calculated on the basis of the average of the mid-prices of HK$to RMB as announced by the Peoples Bank of China during the one week prior to the date of the a

119、nnual general meeting for declaring the dividend.Annual Report 202217Chairmans StatementTo create higher returns for our shareholders and share the results of our operating gains,after giving full consideration to the Companys profitability,cash flow generation and future development needs,the profi

120、t to be distributed in cash in 2023 will increase to 70%or above of the profit attributable to equity shareholders of the Company6 for that year.The Company will strive to create more value for shareholders.VALUE-ORIENTED OPERATIONS ACHIEVED REMARKABLE RESULTSWe captured the benefits of digital econ

121、omy development,strove to build a high-quality information services supply system,and steadfastly pursued value-oriented operations that leverage the scale of our business to drive the comprehensive and integrated development of our CHBN markets.All four markets achieved outstanding performance and

122、we have consolidated our leading position in the industry.We have also effectively built our presence in new areas and opened new markets,and customer satisfaction continued to increase.“Customer”Market:Integrated Operations Generated Stable-to-rising GrowthWe deepened the integrated management of d

123、ata access,applications and customer benefits,and strengthened our scenario-based precision operations,steadily increasing customer scale and value.We accelerated the migration of customers to 5G and strengthened the synergistic expansion between the“Customer”market and the“Home”and“Business”markets

124、.We have also made efforts to persistently increase 5G customer penetration rate and drive greater personal consumption of information and communications.Moreover,we built a model of platform economy around users digital consumption needs,optimizing the integration across products,businesses and sce

125、narios,and vigorously promoting the China Mobile digital superstore,which offers high-quality products,enriched benefits and differentiated brand services to give customers a stronger sense of gain and satisfaction with digital life.In 2022,our“Customer”market saw stable-to-rising growth with revenu

126、e reaching RMB488.8 billion,up by 1.1%year-on-year.Mobile customers totaled 975 million,with a three-year-high net addition of 18.11 million customers.In our customer base,614 million were 5G package customers,with a net addition of 227 million.The number of customers using our integrated-benefit pr

127、oducts7 reached 287 million,a net addition of 96.43 million customers.The number of monthly active users of our cloud product Mobile Cloud Drive recorded a net addition of 30.65 million,bringing the total to 166 million,the second largest in the industry.The number of customers using our 5G new voic

128、e over high definition video reached 91.90 million,a net addition of 26.82 million customers.Our range of emerging 5G digital products,including cloud XR(augmented reality),cloud games and 5G ultra high-definition video connecting tones,all started to make value contribution to our“Customer”market.T

129、hanks to the rapid migration to 5G and increased customer digital consumption,mobile ARPU(average revenue per user per month)recorded stable and health growth,up 0.4%year-on-year to RMB49.0.6 The basis of profit distribution of the Company is the profit attributable to shareholders under IFRS.7 This

130、 refers to the number of customers in our network who are using our benefit products,including pure benefit portfolio products,telecommunications and benefit products,and paid members of our benefit superstore.Customers who are also content users in our benefits business are only counted once.18Chin

131、a Mobile Limited Chairmans Statement“Home”Market:Value-oriented Operations Drove Rapid Business ExpansionWe strove to tap into the value potential of full-gigabit network and cloud-based applications by cultivating our leadership in broadband,TV and smart home services,and accelerating the transform

132、ation and upgrade of our“Home”business to HDICT(home data,information and communications technology,collectively“home informatization solutions”).We pursued leadership in gigabit broadband by speeding up network expansion,application development and service upgrade to establish a reputation for high

133、-quality in this area.We pursued content-driven TV leadership by promoting the upgrade of traditional TV to smart TV,projector and other screen terminals.We optimized the family information services portal,consisting of broadband television,digital cinema and vertical content.We pursued innovation t

134、o realize our leadership in smart home services.Through the integrated development of big-screen video-on-demand,smart home network deployment,home security and other high-growth products,and through leveraging new application scenarios such as digital village,smart community,smart household and sma

135、rt car interior,we established a standardized operating system for HDICT.In 2022,our“Home”market maintained rapid growth,with revenue reaching RMB116.6 billion,up 16.0%year-on-year.The number of household broadband customers reached 244 million,or a net increase of 25.78 million,and continued to lea

136、d the industry.Gigabit broadband grew in popularity at a quickened pace,with the number of household gigabit broadband customers reaching 38.33 million.Our mobile HD customer base reached 193 million.Smart home applications continued to make a greater contribution to incremental revenue,with the con

137、tribution of smart home value-added business to the incremental revenue of our“Home”market reaching 55.9%.The number of smart home network and home security customers increased by 67.7%and 71.2%respectively year-on-year.Buoyed by bandwidth upgrade and the growth of smart home consumption,household c

138、ustomer blended ARPU increased by 5.8%year-on-year to RMB42.1.“Business”Market:Bolstered Capabilities Fueled Strong MomentumWe focused our efforts on the integrated development of network,cloud and DICT(data,information and communications technology),comprehensively bolstering our market,product and

139、 supporting capabilities.In 2022,our“Business”market revenue maintained rapid growth,reaching RMB168.2 billion,up 22.6%year-on-year.Our corporate customer base reached 23.20 million,a net increase of 4.37 million.The dual engine of cloud and 5G yielded new outcomes,while Mobile Cloud achieved a brea

140、kthrough in the proprietary innovation of core technologies such as our cloud computing operating system.These results have helped us establish differentiated advantages in the convergences of cloud and networks,cloud and big data,cloud and intelligence,and cloud and edge computing.Our Mobile Cloud

141、revenue reached RMB50.3 billion,up 108.1%year-on-year.Our comprehensive strength in this area has put us among the top-tier players in the domestic market.By the end of December 2022,we had signed more than 6,200 major contracts for cloud services,generating revenue of over RMB22.5 billion.We delive

142、red more than 3,700 cloud migration projects for state-owned enterprises and completed a number of benchmark cases for sectors including public administration and healthcare.We accelerated the usage of 5G to empower digital transformation across a plethora of industries,promoting the full commercial

143、ization of 5G dedicated network and enhancing the core capabilities of the 9-One Industry Platform8.This has helped further reinforce our position as a 5G industry leader.By the end of December 2022,we had signed accumulatively more than 18,000 agreements for 5G commercial projects across multiple s

144、ectors,driving the value of DICT contracts to RMB36.5 billion.The revenue from 5G dedicated network reached RMB2.55 billion,an increase of 107.4%year-on-year.We achieved industry leadership in segments including smart mining,smart factories,smart grid,smart hospitals,smart city and autonomous drivin

145、g.We also tapped into the emerging To V and To G markets.For the To V market,we seized the opportunities in the fast-growing Internet of Vehicles(IoV)market by integrating our resource advantages in network,cloud and map to formulate an overall strategy.As of the end of December 2022,our total numbe

146、r of IoV connections had exceeded 200 million,with an industry-leading share of new energy vehicle connections.For the To G market,we empowered public administration,social governance and services related to peoples livelihoods,securing digital government projects with a total contract amount reachi

147、ng RMB20 billion in 2022,underscoring our remarkable development in this space.8 The 9-One Industry Platform includes:OnePoint High-precision Positioning Platform,OneTraffic Smart Transportation Platform,OnePower Industrial Internet Platform,OneFinT Smart Finance Platform,OneEdu and-Education Platfo

148、rm,OneHealth Smart Healthcare Cloud Platform,OneTrip Smart Cultural Tourism Platform,OneVillage Rural Revitalization Platform,OneCity Smart City Platform,OnePark Smart Park Platform and OneCyber5G Dedicated Network Operations Platform.Annual Report 202219Chairmans Statement“New”Market:Innovative Str

149、ategy Supported Very Rapid GrowthWith a focus on innovation,entrepreneurship and creation,we synergistically developed the four segments:international business,equity investment,digital content and FinTech,accelerating breakthroughs in emerging areas.As a result,the revenue contribution of key busin

150、ess segments increased significantly.In 2022,our“New”market revenue achieved very rapid growth,reaching RMB38.5 billion,up 26.9%year-on-year.In terms of international business,we deepened the synergies between international and domestic markets,speeding up the export of high-quality and mature capab

151、ilities to overseas markets and achieving breakthroughs in 5G industry solutions.We further optimized the deployment of international resources,creating a thriving international cooperation ecosystem.Alongside improved globalized operations,our international business revenue reached RMB16.7 billion,

152、up 25.4%year-on-year.In terms of equity investment,adhering to a focus on value contribution,ecosystem formation and synergy creation,we delved into critical sectors through the two-pronged approach of direct investment and investing through funds.Leveraging capital ties,we promoted the mutual empow

153、erment of capital and business,and actively created a family of businesses to drive digital intelligence transformation.The number of enterprises in which we have an equity stake has reached 31.In terms of digital content,we made every effort to build an integrated platform that supports content gen

154、eration,aggregation and dissemination,and carefully fostered MIGU video,cloud games and other high-quality Internet products while continuing to expand business scale and optimize user experience.Digital content revenue reached RMB21.3 billion,representing a record growth rate of 27.2%year-on-year.A

155、cross all platforms,the monthly active users of MIGU video and cloud games grew 67.1%and 29.2%respectively year-on-year.Marketing campaigns around 5G Beijing Winter Olympics and metaverse World Cup achieved outstanding results.In terms of FinTech,driven by scenarios and data,we relentlessly promoted

156、 the rapid development of financial services throughout the industry chain,achieving an annual business scale of more than RMB50.0 billion as we serviced more than 600 partners upstream and downstream of the industry chain.Additionally,we continued to deepen the application of big data,artificial in

157、telligence and other digital technologies in finance,accelerating the integration of digital RMB,membership points and other types of differentiating payment capabilities and creating an all-in-one digital consumption portal across all platforms.“and-Wallet”monthly active customers grew 59.0%year-on

158、-year.We increased our efforts in business innovation,transforming from being connectivity-driven to integrating the three core aspects of connectivity,computing force and capabilities.We refined our business planning to focus on key areas and development trends while upgrading our products and serv

159、ices to a model supported by platforms and ecosystems.We also shifted our development approach towards a scenario-based one and a higher level of convergence.In doing so,we accelerated the comprehensive and effective coverage of our information services markets across verticals and achieved encourag

160、ing growth in our digital transformation business.In 2022,our digital transformation revenue contributed 79.5%to our incremental telecommunications services revenue.Its share of telecommunications services revenue increased to 25.6%,becoming the strongest driver of revenue growth.In terms of industr

161、y digitalization,as part of our digital transformation revenue,DICT revenue increased by 38.8%year-on-year to RMB86.4 billion.Of this,big data revenue increased by 96.1%to reach RMB3.2 billion.Revenue from our 5G dedicated network increased by 107.4%to RMB2.55 billion.In the area of personal and hou

162、sehold digitalization,our smart home value-added business revenue grew by 43.4%year-on-year to RMB29.7 billion.The revenue of our digital content and FinTech businesses increased by 27.2%and 79.9%respectively.20China Mobile Limited Chairmans StatementWe are committed to providing exceptional service

163、s to our customers by persistently implementing a service system that covers every aspect of services and processes and engages every member of staff.Focusing on customer needs,we further optimized high-quality network perception,high-performance product experience and highly effective services at c

164、ustomer touch points.As a result,our service quality and customer experience continued to improve,with a higher level of customer satisfaction than the industry.We deepened the operation of the 10086 integrated smart service portal,with efforts to strengthen the new scenario of video customer servic

165、es and deploy other pilot applications of new technologies.These initiatives helped us further improve the level of digitalization in service response and customer interaction.We made full use of the Dayin platform to obtain customer feedback and profile our services to effectively empower perceptio

166、n management and optimization throughout the customer journey.We also promoted service awareness among all employees and launched innovative services and brand communications campaigns.These efforts supported our“Heartwarming Service”brand promise,gaining us widespread recognition.ACCELERATED THE BU

167、ILD-OUT OF THE“TWO NEW ELEMENTS”With a clear focus on the“Two New Elements”of new information infrastructure and new information services system,we adopted a systematic approach to developing 5G,CFN and capability middle platform,which are the key components of the new information infrastructure.Add

168、itionally,we established a new information services system that integrates connectivity,computing force and capability.These measures reinforced our digital intelligence foundation and expedited the expansion of our information services.Comprehensive leadership in dual gigabit premium network.With r

169、egard to 5G network,we deepened collaboration with China Broadcasting Network Corporation Limited in the areas of co-construction and sharing of 5G networks to achieve mutual benefits.We coordinated our 700MHz,2.6GHz and 4.9GHz frequency resources with a scientific approach,and focused on building t

170、he base network on the 700MHz frequency band,constructing the 2.6GHz and 4.9GHz frequency bands with precision,and gradually extending indoor coverage.We delivered continuous coverage across urban districts,counties,towns and villages nationwide,establishing the worlds largest 5G standalone(SA)netwo

171、rk and further solidifying our leadership position in 5G.In 2022,our investments in 5G network totaled RMB96 billion.We have accumulatively put into use 1.285 million 5G base stations,including 480,000 700MHz 5G base stations.We provided services to 330 million 5G network customers and played a role

172、 in promoting the scale development of 5G industry applications in various segments,effectively meeting the growing demand in data consumption in the mass market and empowering a wide array of industries in our“Business”market.Furthermore,we continued to drive 5G technology innovation,leading accumu

173、latively 197 5G international standards-setting projects.This achievement has placed us among the top-tier global operators.We accelerated the evolution of 5G technology toward network intelligence,communications and experience integration,and space-ground integration.With a clear focus on customer

174、demand,we precisely built out the full-fiber gigabit broadband network to address different scenarios in different regions.This has improved our broadband capabilities effectively and earned us a strong reputation for network quality.Our Optical Line Terminal(OLT)platforms in urban areas boast 100%g

175、igabit capability,and we have extended this capability to townships and villages.In those areas our gigabit capability coverage reached 90%.Drawing on our strength in Gigabit Passive Optical Network(GPON)technology,we flexibly combined both GPON and 10G GPON networks for high-bandwidth transmission.

176、As a result,our gigabit coverage has reached 260 million households.Annual Report 202221Chairmans StatementContinuous optimization of our CFN deployment.We have taken proactive actions to implement the national strategy of“eastern data and western computing”.By turning CFN from a conceptual prototyp

177、e into an industry deployment,we maintained our leadership in CFN infrastructure.As we continued to refine the intensive and hierarchical structure of“4+N+31+X”9,we increased the number of IDC cabinets available for external use to 467,000,a net addition of 60,000 cabinets.Additionally,we furthered

178、the convergence of cloud-network-edge and rapidly expanded the diversity of our computing resource capabilities.We enhanced the high-speed intelligent connection of computing force and network,and the total number of cloud servers for deployment exceeded 710,000,representing a net increase of more t

179、han 230,000 units.We have also delivered a total computing capacity of 8.0 EFLOPS,a net addition of 2.8 EFLOPS.Regarding the application of our computing force products,we pursued the“computing force faucets”strategy by speeding up the integration of CFN capabilities and business innovation to promo

180、te scale growth and the realization of commercial value.In the mass market,we completed the upgrade of computing force of five key products including Mobile Cloud Drive and cloud games,and launched computing terminal products such as cloud phones and cloud Mobaihe.We also developed a range of techno

181、logy applications for multiple sectors,through means including the fusion of the metaverse concept with winter sports in the Winter Olympics and interactive cultural tourism.In the“Business”market,we built out a comprehensive CFN product system for our customers,securing agreements with key customer

182、s in businesses aligning with the strategies of“eastern data and western storage”,“eastern TV filming and western post-production”,and others.We introduced task-based services,upgraded our dedicated cloud network,and promoted cloud Internet and other cloud-network integration products.Additionally,w

183、e expanded our solutions for industry such as unmanned mining,port remote control and industrial quality inspection.We have developed CFN technology standards and industry specifications from scratch.Moreover,we fostered the systematic development of the CFN and promoted the adoption of CFN standard

184、s among top-tier industry players.Supporting this goal,we led 97 standards-setting projects in domestic and international organizations and co-founded the worlds first CFN open-source community.Our coordination and leadership capabilities have enabled us to collaborate with over 30 partners in the d

185、evelopment of a national pilot CFN to test more than 30 scenarios centering ten key technologies.These typical scenarios covered areas including“eastern data and western computing”,supercomputing and smart computing,and social CFN integration.The pilot network represented a joint force to build the

186、scientific foundation for the CFN.Accelerated development of our capability middle platform.We focused on scaling our capability middle platform while ensuring its precise operation.This enhanced our ability to apply the platforms capabilities both internally and externally,ultimately speeding up co

187、mmercial value realization and supporting the broader goal of empowering cloud migration,digitalization and intelligent transformation across society.For our service offering,we leveraged general capabilities that can be applied within and outside of our organization,such as artificial intelligence,

188、blockchain and precise positioning,to build the centralized sharing model.This model will enable service output,inclusion and development of new capabilities,and integrated application,elevating the platforms role as a one-stop-shop for digital intelligence empowerment.As of the end of December 2022

189、,we had included 889 middle platform capabilities,which had been deployed 13.74 billion times per month on average.The number of deployments has increased by 68.4%year-on-year,and through value generation from our capabilities,we created a value of more than RMB10 billion for the year.Furthermore,th

190、rough building an AaaS+ecosystem for users across society,we continued to scale up industry collaborations to empower the transformation and upgrading of various sectors.In terms of big data applications,we launched three categories of standardized products,namely Wutong Risk Control,Wutong Outreach

191、 and Wutong Insight,and have put them into commercial trials across our entire network.We developed big data solutions for various sectors including finance,transportation,public administration,and cultural tourism.Regarding intelligent operations,we adapted to the needs of business transformation a

192、nd upgrade to further enhanced the function of IT service in empowering our operations.We made significant progress in various fields,including supporting CHBN business integration and development,precise customer service management,intelligent network security operations,management efficiency enhan

193、cement and the accelerated development of our digital intelligence foundation.As a result,we were able to leverage digital technology to drive cost savings,achieving a total cost reduction of over RMB3.8 billion for the year.9 4(hotspot regions)+N(central nodes)+31(provincial nodes)+X(edge nodes).22

194、China Mobile Limited Chairmans StatementBreakthrough in information services offering.As we increase our focus on product innovation for our new information services system surrounding connectivity,computing force and capability,we improved the mechanism of the Product Management Committee,enabling

195、us to develop and plan our products from multiple sources,thereby accelerating the critical role of products as a key leverage in value operations.In the mass market,the number of users of our 13 products,including MIGU Video,cloud games and big-screen video-on-demand,exceeded 100 million.The custom

196、er base for six of our products,including video connecting tones,home security services and mobile authentication services,topped the industry,reflecting enhanced customer retention and value.In the“Business”market,the service capability of our Mobile Cloud across all platforms was industry leading.

197、We have built a total of 8 3AZ10 high-quality resource pools,offering the greatest diversity of one-point access resources in the industry.We have achieved full-stack capability for autonomous control and our core products boasted unparalleled performance.The market share of our public cloud revenue

198、 ranked top six in the domestic market,while our dedicated cloud and edge cloud ranked third and first respectively.We formed a strong alliance with industry partners to build a distinctive security product system.Our key security products,including those related to dedicated line services,have ente

199、red into commercial trials across the entire network,continuously enhancing our capability in security solutions.In addition,we made significant progress in the development of our 9-One Industry Platform,which has emerged as a critical pillar of our operations,creating more than 800 core functions a

200、nd supporting delivery of more than 1,100 5G projects in total.The pan-terminal and omni-channel sales alliance helped us recorded a total terminal sales volume of 87.92 million units(inclusive of handset sales)during the year.Through our efforts,we have greatly increased the popularity of 5G termin

201、als and further enhanced our industry impact.INCREASING INNOVATION CAPABILITYWe sped up innovation and extended open collaboration while extending enterprise reforms.Our relentless efforts further strengthened our future-proof innovation capabilities.Fruitful achievement in technological innovation.

202、By enhancing the mechanisms and systems for research and development(R&D),we have successfully bolstered the innovative vitality of our research team.To ensure adequate resource and support for talent,we invested RMB21.7 billion in R&D11 for the year,up 17.0%year-on-year.Under the new talent system,

203、the proportion of our workforce in R&D and digital-intelligent roles increased further.We attained notable results in the development of strategic technological capabilities by aligning ourselves with the national innovation system,and were granted approval from the Ministry of Science and Technolog

204、y to build the“National Open Innovation Platform for Smart Network New Generation Artificial Intelligence”.Moreover,we have made significant headway in core technologies,including basic chips and IoT operating systems,and successfully developed a number of home-made proprietary products.The 5G innov

205、ation consortium,a cross-disciplinary coalition,has facilitated the integrated innovation of 5G technology across diverse industries.Concurrently,our innovation capabilities in 6G,artificial intelligence and other self-developed competencies have continued to expand,thereby forging a close-knit comm

206、unity within the mobile information industry chain.The first batch of ten sub-chains have attracted more than 1,000 major industrial partners.Regarding patent and standards setting,we have established ourselves as a leader in the industry,spearheading accumulatively a total of 197 5G international s

207、tandards-setting projects and applying for over 4,100 5G patents.These accomplishments have placed us among the top-tier global operators in this space.We released the worlds first systematic 6G network architecture and led key national R&D programs such as“Intellicize Wireless Networks”and“AI Air I

208、nterface”.Our original technological concept of“systematic artificial intelligence”has started to show its influence globally.We have also made significant breakthroughs in digital intelligence technology,particularly in the areas of cloud computing,edge computing,technological architecture and stor

209、age 10 There are three available zones(AZ)in the resource pool.The networks in these zones are interconnected yet physically independent,ensuring low network latency,high service reliability and the satisfaction of application disaster recovery requirements.11 R&D investment includes expensed R&D in

210、vestments and capitalized R&D investments.Annual Report 202223Chairmans Statementtechnology,which we occupied a leading position in the industry.In the field of blockchain,we developed over 20 new showcase applications,such as digital collections,inter-operator settlement and the“carbon peaking and

211、carbon neutrality”initiative.Meanwhile,our platform services are at the forefront of the positioning industry,featuring unique capabilities such as 5G+Beidou short message emergency communication.With regard to video,the AVS3.012 and AI real-time subtitles were first launched at the Beijing 2022 Win

212、ter Olympics,and digital-intelligent sign language hosts debuted at the World Cup.Extended open collaboration.We remained steadfast in our commitment to open collaboration and mutual benefit.Through concerted efforts,we further strengthened our industry,innovation,capital,supply,ecological and value

213、 chains,thereby expanding and thriving our“circle of relatives”,“circle of friends”and“ecosystem”within and beyond our industry.In addition,we actively pursued strategic cooperation with local governments,public institutions and enterprises.In doing so,we sought to establish or deepen our partnershi

214、ps to promote cross-disciplinary collaboration related to the industrialization of digital technology,digital transformation across industries,and information services to support the development of the digital economy.We enhanced capital cooperation through the optimization of our strategic investme

215、nt plan,adopting various means such as equity investment and venture capital to acquire key capabilities that are complementary to ours.We delved into verticals including cybersecurity,Industrial Internet,artificial intelligence,visual IoT and industrial automation to expand our industrial ecosystem

216、 across various sectors.We have further fortified our innovation collaboration,advancing the“Joint Innovation Plus”R&D cooperative system and intensifying our partnerships with national platforms,sci-tech enterprises and tertiary and research institutes.We proactively explored new joint R&D models w

217、ith enterprises and further reinforced the management of the fund established through collaboration between the National Natural Science Foundation of China and China Mobile.Within the ecosystem,we have played a leading role as a flagship enterprise,establishing a new digital-intelligent ecosystem e

218、ncompassing strategic and investment partners,telecommunications industry peers,system integration vendors,Internet technology companies and broader society,driving the prosperous development of the digital economy.As of the end of December 2022,the number of our industrial ecosystem partners exceed

219、ed 300,000.Deepened enterprise reforms.We advanced our enterprise reform efforts to support the growth of information services.Specifically,we have established two shared service centers and formed five new capability institutions,including an intelligent computing company(Fanxing Zhisuan)and a data

220、 center in Shanghai.We advanced our grid operation reforms,which have reduced the workload for frontline personnel,boosting overall productivity.Meanwhile,we started to build a scenario-based three-dimensional sales and marketing service model that covers all customer touch points and we upgraded ou

221、r pan-terminal and omni-channel direct sales system,accelerating our marketing transformation and enhancing marketing quality.In addition,we optimized the industry development system for our“Business”market by forming designated mechanisms for the development of key sectors,segments and projects.In

222、doing so,we empowered the efficiency enhancement of various industries.Moreover,we modified our mechanisms to stimulate vitality in our development.We strove to build a world-class enterprise and unleash the benefits of reforms.By adopting a systematic approach to improving governance,staff deployme

223、nt and incentive mechanisms,we created new impetus for the high-quality development of our organization.We strengthened the development of our subsidiaries boards,better managed the tenure and contracts of staff members at managerial level and improved the market-oriented talent system.Additionally,

224、we furthered the“Double-hundred Action”and the national reform program that encourages select Chinese technology companies to implement market-oriented reforms.Three of our subsidiaries being added to the program.We actively and prudently explored mixed-ownership reform,with Xinsheng Tech successful

225、ly attracting strategic investors and implementing an employee share ownership scheme.We deepened the incentive mechanism reform and further improved the diversified and differentiated incentive system,implementing tailored incentive policies in our“special zones”.We also successfully rolled out the

226、 second phase of our share option incentive plan.12 Chinas third-generation audio and video codec technology with propriety intellectual property rights.24China Mobile Limited Chairmans StatementSETTING THE BENCHMARK FOR ENVIRONMENTAL,SOCIAL AND GOVERNANCE(ESG)PERFORMANCEAs a responsible corporate c

227、itizen,we consistently place importance on integrating ESG practice into our daily operations as we undergo business transformation and development.We are committed to enhancing our ESG management and taking actions to drive the harmonious and sustainable growth of the Company,as well as of our soci

228、ety,economy and environment.Deepened green development.We continued to carry out the C2 Three Energy-China Mobile Carbon Peak Carbon Neutrality Action Plan13,building the green industry and supply chains,at the same time as developing innovative solutions for environmental governance and ecological

229、conservation,working toward the goal of achieving carbon peaking and carbon neutrality.In terms of green operations,we adopted innovative technologies and management tools to promote energy saving in 5G network devices,base stations and our network.For newly built large-and hyper-scale data centers,

230、we capped the PUE(power usage effectiveness)at below 1.3.The integrated per unit energy consumption of our telecommunications service reduced by 14%year-on-year in 2022.In terms of green supply chain,we instilled our green values in the whole life cycle of products and services,encouraging suppliers

231、 to improve equipment efficiency as an ongoing practice,and promoting green packaging and logistics and the use of paperless contracts.By doing so,we continued to mitigate the environmental impact of the supply chain.The“E-agreement for 5G services”we launched has helped cut the use of a total of 1.

232、41 billion sheets of paper accumulatively.To support energy conservation and environmental protection in the broader community,we fully leveraged digital intelligence technology to reduce carbon emissions and empower a wide variety of industries to improve energy and production efficiency,which in t

233、urn helped promote the development of smart green cities and a greener lifestyle.We also proactively participated in ecological protection projects,extensively supporting data collection,monitoring,mining and analysis for environmental conservation,and contributing to enhanced ecological stability a

234、nd sustainability.Fulfilled social responsibility.Drawing on our expertise and resources,we continued to contribute to social development and endeavored to meet peoples aspiration for a better life.In 2022,we accelerated the construction of new information infrastructure,exploring and expanding new

235、methods and models to provide information services that better meet the demands arising from digital-intelligent life and society.In the meantime,we put our effort into supporting coordinated social,economic and regional development,helping small and medium-sized enterprises to address their busines

236、s challenges.We also placed great importance on safeguarding cybersecurity,data security and information security,and successfully completed telecommunications and cybersecurity missions for various large-scale events,including the 20th National Congress of the Chinese Communist Party and the Beijin

237、g 2022 Winter Olympics and Paralympic Winter Games.To support COVID-19 prevention,we offered communication big-data travel tracking card enquiry services and satisfied the communications demands around remote working,staying at home and online learning;we also provided secure communications services

238、 during major crises including the earthquake in Lushan county,Sichuan province,safeguarding the emergency network lifeline.We prevented and combated malicious telecommunications and cybercrimes,and strengthened personal information protection,creating a healthy and safe communications environment f

239、or our customers.We progressed our digital-intelligent village revitalization plan and implemented seven major digital-intelligent projects to support rural areas through new infrastructure,industry development,rural governance,education,healthcare,culture and finance.These projects are narrowing th

240、e digital and application divide to empower the modernization and intelligent transformation of agriculture and of rural areas.In the meantime,we continued to initiate philanthropic campaigns.To date,the“Blue Dream”project has seen a total of 4,360 multimedia classrooms built and provided profession

241、al training for more than 130,000 primary and secondary school headmasters in rural villages in the mid-west of China.The“Heart Caring”campaign has provided free congenital heart disease surgery to 7,446 children from underprivileged families.13 C2 Three Energy-China Mobile Carbon Peak Carbon Neutra

242、lity Action Plan;“Three Energy”refers to the three guiding principles of actions which include energy saving,clean energy and empowerment.Annual Report 202225Chairmans StatementEnhanced corporate governance.We adhered to the principles of integrity,transparency,openness and efficiency to fully compl

243、y with all applicable listing rules to ensure sound corporate governance.We pursued policies to maintain board member diversity and ensured the independent non-executive directors contribute their respective experience and expertise to help us further improve our corporate governance and decision-ma

244、king mechanisms.We continued to implement our“Compliance Escort Plan”and focus our efforts to advance our goal of making 2022 the“Year of Strengthening Compliance Management”.We weaved compliance management into our digital-intelligent transformation and high-quality business development,which helpe

245、d to optimize our compliance management system and improve our capabilities.To strengthen our risk prevention and control measures,and ensure strong risk detection and management abilities,we enhanced our supervision over key business areas with a view to supporting the healthy and sustainable devel

246、opment of the Company.Our overall performance has received widespread acclaim.In 2022,we received from Bloomberg Businessweek/Chinese Edition the Listed Enterprises of the Year,the ESG Leading Enterprise and the Best Innovation awards.We were also named as one of the Most Honored Companies in the 20

247、22 All Asia Executive Team Poll conducted by Institutional Investor.In addition,we won Asia Moneys Most Outstanding Company in Hong Kong Telecommunication Services Sector award and Corporate Governance Asias Best Investor Relations Company and Best CSR awards.We also won The Assets ESG Corporate Gol

248、d Award and Best Deal China Onshore market Best IPO.Our ESG management was selected as one of the ESG Best Practice Cases among Listed Companies by the China Association for Public Companies.The association also awarded us the honor of the Best Practice of Annual Report Presentation among Listed Com

249、panies in 2021.FUTURE OUTLOOKWith the new wave of technological revolution and industry transformation,our society is moving at full speed toward a new phase of development driven by information and characterized by the deep integration of information and energy.The integrated innovation of informat

250、ion and energy has become the key catalyst for human civilization to progress and the engine for the digital economy to prosper.This new cycle of growth not only presents unprecedented opportunities for the information and communications sector,but also sets us higher standards in terms of providing

251、 better quality information services and optimizing our business structure.We see valuable opportunities ahead as we accelerate the expansion of our information services.The new generation of information technology has increasingly become the fiber of every aspect and process of the economy and soci

252、ety,which has profoundly transformed the way people produce and live,as well as upending the model of social governance.This transformation has turned the new information services system of“connectivity,computing force and capability”into a common need across society as it drives innovation in techn

253、ology and application.As a result,the integrated innovation of our information service and social operation systems will create more blue ocean opportunities.In particular,at a quicker pace artificial intelligence has seen deeper and broader application in a wide variety of vertical industry sectors

254、,continuously nurturing new industries,new business landscapes and new business models,which is propelling intelligent computing power to become a new driver in the age of digital economy.China has provided very favorable policy support to increase the strength,quality and scale of its digital econo

255、my.The recently issued Plan for the Overall Layout of Building a Digital China and Opinions on Establishing a Data Base System to Maximize a Better Role of Data Elements aim to accelerate the development of Digital China and continuously unleash the potential embedded in data elements.The industry h

256、as reached a consensus on high-quality development and launched more co-construction and sharing initiatives.All these are steering the industry towards healthier and more orderly development.26China Mobile Limited Chairmans StatementHowever,we are faced with uncertainties in our business transforma

257、tion.Global economic recovery is yet to pick up momentum,while geopolitical disputes occur frequently.At the same time,Chinas macro-economy is experiencing shrinking domestic demand,supply chain disruption and weakened economic forecasts.Apart from these triple factors,the stability of the supply ch

258、ain is also challenged by the uncertainty arising from international trade and technological barriers.These incidents will,to a certain extent,pose an impact on business operations.In addition,the business and market landscape of the information services industry is undergoing change and reshaping,g

259、iving rise to more complex competition.Leading DICT enterprises have tapped into high-value areas such as video content and cloud computing,while establishing their presence in frontier areas including the metaverse,autonomous driving and smart robots.Cross-disciplinary connection has become a trend

260、,intensifying competition on many fronts and bringing challenges to our operation of a digital intelligence platform and the promotion of our products and services.Those who can take advantage of favorable conditions will stay one step ahead,and those who can create the conditions will do great thin

261、gs.We need to leverage our strengths and our long-term planning to deliver solid outcomes.Faced with both opportunities and challenges,we will fully,accurately and comprehensively align with new principles to ensure we contribute to the new development paradigm.We will proactively put our“1-2-2-5”st

262、rategy into practice,anchoring ourselves to the“one position”of a world-class information services and sci-tech innovation enterprise,while speeding up the“two changes”,which are the shift from quantitative leadership based on scale to qualitative leadership focused on improving effectiveness and ef

263、ficiency,and the shift from delivering business results in the short-to-mid-term to achieving value growth in the mid-to-long-term.Together as one team,we will foster the“two new elements”,systematically building a new information infrastructure centering 5G,CFN and capability middle platform,while

264、developing a new information service system of“connectivity,computing force and capability”.We will unleash the“five benefits”through innovation,customer recognition,reforms,talent and ecosystem.In doing so,we aim to achieve high-quality and sustainable development,and strive to maintain favourable

265、growth in revenue and net profit to consistently create greater value for our shareholders and customers.ACKNOWLEDGEMENTFinally,on behalf of the Board,I would like to take this opportunity to express my heartfelt gratitude for the support of our shareholders,customers and the public,and for the dedi

266、cation and contribution of our employees.Yang JieChairmanHong Kong,23 March 2023Annual Report 202227TerminalBlockchainSecurityCloudComputingNetworkEdgeComputingAIBig DataIntegrated innovation of the next-gen information technologiesTerminalBlockchainSecurityCloudComputingNetworkEdgeComputingAIBig Da

267、taIn 2022,we furthered the full-fledged implementation of our strategy of building a world-class“Powerhouse”by maintaining an unwavering focus on customers.We progressed our scale-based and value-oriented business operations,driving the comprehensive and integrated development of our CHBN markets.We

268、 also consolidated our fundamental competencies,and advanced channel transformation and intelligent operations to enhance product competitiveness and service quality.We achieved favorable growth in our overall business,as well as increasing customer satisfaction.Our operating revenue amounted to RMB

269、937.3 billion,of which revenue from telecommunications services accounted for RMB812.1 billion,representing an increase of 8.1%year-on-year.Business Review30China Mobile Limited 30China Mobile Limited Business Review20222021Change%Mobile BusinessCustomer Base(million)9759571.9%Of which:5G Package Cu

270、stomer Base(million)61438758.7%Net Additional Customers(million)18.1114.9721.0%Of which:Net Additional 5G Package Customers(million)2272222.4%Average Minutes of Usage per User per Month(MOU)(minutes/user/month)2562642.8%Average Handset Data Traffic per User per Month(DOU)(GB/user/month)14.112.612.3%

271、Average Revenue per User per Month(ARPU)(RMB/user/month)49.048.80.4%Broadband BusinessWireline Broadband Customer Base(million)27224013.4%Of which:Household Broadband Customer Base(million)24421811.8%Wireline Broadband ARPU(RMB/user/month)34.134.71.7%Household Customer Blended ARPU(RMB/user/month)42

272、.139.85.8%Corporate BusinessCorporate Customer Base(million)23.2018.8323.2%IoT Card Customer Base(million)1,06280631.8%KEY OPERATING DATAAnnual Report 202231Business ReviewDEEPENED INTEGRATED OPERATIONS TO DRIVE COMPREHENSIVE GROWTH OF CHBN“Customer”MarketCentered around 5G,we further converged our

273、operations and built a platform economy model around users digital consumption needs.We accelerated the switch of 4G customers to 5G and uncovered sales opportunities arising from the convergence of the 2H2C and 2B2C markets.We optimized the tariff system and strengthened foothold in terminal sales,

274、further promoting fixed and mobile network convergence;and further upgraded the operations of our three major customer brands GoTone,M-zone and Easy Own.In addition,we entered the new track of digital economic growth,building the largest customer-facing digital life superstore,offering the most comp

275、rehensive products and the best experience,and fully integrating internal and external service touch points and high-quality resources to meet customers needs for a rich and convenient digital life.The rapid growth in customer scale,coupled with the integrated operations of“data access,applications

276、and customer benefits”,helped us achieve rapid breakthroughs in the 5G business.As of the end of December 2022,our 5G network customer base reached 330 million,increasing to 33.6%of our entire customer base.The net addition of 120 million customers,or a monthly average net addition of more than 10 m

277、illion customers,was an industry-leading growth rate.The ARPU and DOU of 5G network customers reached RMB81.5 and 24.7 gigabytes,respectively,leading to stable and healthy growth in overall mobile ARPU.“Home”MarketWe pursued the direction of“scale expansion,brand recognition,ecosystem building and v

278、alue enhancement”in our development and continued to enhance our family information services system,driving the digital-intelligent transformation of the family lifestyle.Our initiatives included accelerating the upgrade of household broadband to gigabit and strengthening the integrated development

279、of our smart home networks,home security,scenario-based broadband and other services with an aim to create more room for value growth.In view of the extension of content operations to all channels and content media to all kinds of screens,as well as the shift of film and television to also cover ver

280、tical-specific channels,we expanded our multi-terminal coverage to include devices such as TV,speakers and projectors to provide TV services across all platforms.With a focus on family users,we continuously enriched our smart home information services to include household intelligence,health and eld

281、erly care,home security,home education,home office and more.We also expanded our offerings to cover scenarios such as digital villages,smart communities and street-level stores,thus creating a stronger linkage between households and their surroundings.By expanding the broadband customer base,leading

282、 the upgrade of gigabit broadband consumption and actively expanding the applications of HDICT in new scenarios,our“Home”market achieved rapid growth in revenue and in customer value.As of the end of December 2022,the number of household broadband customers reached 244 million,with an average monthl

283、y new addition of 2.15 million customers;mobile HD customers reached 193 million,with a net addition of 25.11 million,reflecting a rising penetration rate.Home networks,big screen,security and other key smart home businesses saw a rapid uptick in scale,while health and elderly care,home education,ho

284、usehold intelligence and other new HDICT scenarios achieved significant developments.Household broadband revenue grew by 9.4%,smart home value-added business revenue increased by 43.4%and household customer blended ARPU maintained favourable growth.32China Mobile Limited Business Review“Business”Mar

285、ketFor the“Business”market,we continued to grow in scale and customer value through our focus on key products and sectors,including by developing our government and corporate product and solution lists.We focused on enhancing the quality and quantity of our fundamental offerings,consistently improvi

286、ng the product capabilities of dedicated lines and the quality of our service delivery.We strengthened the synergistic development of Internet Data Center(IDC)and Content Distribution Network(CDN),consolidating the foundation with fundamental offerings for us to build on.We strove to build a leading

287、 cloud engine,cultivating industry-leading service capabilities across all scenarios that allow customers to seamlessly connect to the cloud when they access our network.We ensured that our core technologies are self-developed and are under our control,and that the variety of our product offering re

288、mains unsurpassed.We promoted the compatibility and openness of the industry ecosystem.Our influence in the mobile cloud industry increased significantly.We maintained our leading position in empowering all sectors with 5G by furthering our“5G+”plan and accelerating the build-out of our platform cap

289、abilities to support various sectors.This resulted in the scale development of 5G digitalization across verticals from an initial stage of isolated adoption.This helped us achieve a breakthrough in our 5G dedicated network revenue.In 2022,industry cloud leapfrogged,with revenue amounting to RMB41.2

290、billion,of which IaaS+PaaS revenue grew 122.2%year-on-year.As Chinas first OpenStack Superuser,we launched more than 210 proprietary IaaS,PaaS and SaaS products,alongside more than 1,500 jointly developed SaaS products.Revenues of our IDC,ICT and dedicated lines reached RMB25.4 billion,RMB19.3 billi

291、on and RMB30.6 billion respectively,representing increases of 17.2%,33.7%and 16.1%year-on-year.We had 1.06 billion IoT card customers,driving our IoT revenue to RMB15.4 billion,or growth of 35.5%year-on-year.“New”MarketThanks to our ongoing efforts to increase our level of globalization and scale up

292、 our business,our international business maintained favorable growth.We continued to strengthen key product capabilities in 5G industry solutions,IoT and other key offerings,continuously enhancing our end-to-end service quality and expanding our“circle of friends”in the international business.During

293、 the year,revenue from the international business increased by 25.4%year-on-year to RMB16.7 billion.In terms of equity investment,we generated synergy through a complementary approach to direct investment and investment through funds.Our direct investment focused on the key aspects such as network s

294、ecurity,Industrial Internet and FinTech to create a bigger collaborative“circle of relatives”through which to expand our information services.As for investment through funds,we strove to manage this with a more professional and market-oriented approach,and on a larger scale.Anchoring our strategy ar

295、ound“Specialized,Refined,Differentiated and Innovative”,we helped foster the ecosystem and further unleash the potential of capital.In the area of digital content,we focused on“content+technology+integrated innovation”,strengthening content generation,aggregation and dissemination,and continuously b

296、uilding the industrys leading content ecosystem.Alongside fast growth in active users of MIGU Video,cloud games and video connecting tones,revenue from the content business increased by 27.2%year-on-year during the year.MIGU Videos monthly active customer base across all platforms recorded a year-on

297、-year increase of 67.1%and the customer base of video connecting tones exceeded 340 million.In terms of FinTech,revenue from Internet finance increased 79.9%year-on-year,and monthly active customers of“and-Wallet”recorded a year-on-year increase of 59.0%.Digital RMB was used in a variety of scenario

298、s as we built out our aggregation platform for payment capabilities.TARGETED INVESTMENTS AND UPGRADED NETWORK CAPABILITIESThanks to our forward-thinking and targeted approach to investment,we were able to lay out an ingenious new information infrastructure focusing on 5G,CFN and capability middle pl

299、atform to ensure our all-round leadership in network coverage,quality,technology and customer experience,and to generate new momentum from our digital intelligence foundation,supporting growth across the CHBN markets.At the same time,we optimized our investment structure by strengthening investment

300、control throughout the process,adopting specialized management and implementing measures to save energy and protect the environment.These measures have helped us ensure investment efficiency and promote low-carbon and high-quality development.Annual Report 202233Business ReviewWe continued to enhanc

301、e the quality and capabilities of our infrastructure.As of the end of December 2022,the number of our base stations had exceeded 6 million,ranking first in the world.We have built the largest network cloud globally.The total length of our optical network reached 25.94 million cable kilometers while

302、our dedicated network for governments and enterprises,and our backbone transmission network boasted bandwidth of over 74.7Tbps and over 809Tbps respectively.The bandwidth of CMNET,cloud dedicated network and IP dedicated network exceeded 473Tbps.We continued to optimize our international information

303、 infrastructure.As of the end of December 2022,we had more than 80 submarine and land cable resources that enabled global coverage.Our total bandwidth for international transmission reached 123Tbps and our 230 POPs covered all major countries and regions worldwide.In addition,our international roami

304、ng and 5G services covered 264 and 60 locations respectively.Worldwide users covered by our Hand-in-Hand global partnership program exceeded 3 billion.In 2022,our capital expenditures totaled approximately RMB185.2 billion.In 2023,we expect total capital expenditure to stand at approximately RMB183.

305、2 billion,which will be spent primarily on areas including maintaining leading connection quality,optimizing computing force resources,building out and improving capabilities and supporting CHBN business development.Of this,capital expenditures for 5G network will amount to approximately RMB83.0 bil

306、lion,which will be funded mainly from cash flow from operating activities.STEPPED UP MARKETING EFFORTS TO DELIVER EXCEPTIONAL CUSTOMER SERVICEChannel TransformationWe furthered online and offline integration and strengthened the three-dimensional channel operation to enhance the delivery capabilitie

307、s of our channels and accelerate marketing transformation.The outcome has been clear.First,we upgraded the full-fledged direct sales system covering all terminals and channels in four phases:direct sales channels,terminal products,support systems and brand services.The enhanced operational efficienc

308、y of the direct sales alliance deeply integrated with our 5G,smart home,benefits and other businesses,driving the rapid development of the 5G terminal industry chain.Second,we expanded new channels to broaden marketing reach and integrate online touch points.By strengthening cooperation with leading

309、 Internet companies,we rapidly increased the proportion of online sales across our key businesses.We actively expanded cross-disciplinary cooperation on all channels by further cultivating an ecosystem around users life and work,thus extending our customer service touch points to a wide range of ind

310、ustries.Third,we deepened our base-level grid operation,establishing three lists(assessment,products and tasks),reducing the burden for frontline staff,and continuously improving the efficiency of our inverted triangle support from managers to the frontline.As a result,the efficiency of grid operati

311、on and the satisfaction of frontline personnel continued to improve.Thanks to progress in channel transformation,our sales reach became more efficient in 2022.Alongside favorable revenue growth,selling expense as a proportion of revenue continued to decline.Brand OperationsWe stepped up our brand-bu

312、ilding and operations efforts to foster outstanding brands.Reflecting our strategic positioning,we portrayed a high-end image of our corporate brand while communicating the premium proposition of our customer brands through customer operations,go-to-market activities,and ongoing proactive management

313、.By doing so,we were able to conduct precise customer operation and retention activities,and increase customer value and loyalty.For our GoTone brand,we cultivated a sense of exclusivity.With the value rebate mechanism,we launched exclusive services targeting mid-to high-end customers to give them a

314、 stronger sense of gain.We strengthened brand campaigns around the themes of philanthropy and wellness,portraying the brands proposition of positivity that resonates with its customers.For M-zone,we focused on digital intelligence and trendiness to meet the interests of young customers.We carried ou

315、t campaigns for users and gradually expanded them to reach new customers.We creatively launched virtual spokespeople for M-zone,planned out our first metaverse and cultivated social media channels to convey the brands culture and attract young followers.As for EasyOwn,we focused on the brands popula

316、rity.Leveraging the scale and stickiness of its customers,we further explored more customer segments including vertical classes and the silver economy.We launched customer upgrade programs and exclusive products for different customer segments.As a result,our customer scale and value continued to in

317、crease.In 2022,the customer base of the three major brands exceeded 258 million,with integrated brand recognition reaching 77.6%.34China Mobile Limited Business ReviewCustomer ServicesPutting customers at the heart of our business,we sped up the building of a service system covering every aspect and

318、 process of service and involving every member of staff.Our service capabilities and quality improved steadily,with customer satisfaction higher than the industry level.We put in place a service quality evaluation system based on customer perception,forming a three-level standard system mapping diff

319、erent elements from customer perceptions through to internal operations.We required all business lines to incorporate the service standards throughout their operations,resulting in quality improvements end-to-end,and across the board.We further implemented initiatives to protect customer rights and

320、handle customer complaints,resulting in significant improvement in customer perception.We strengthened the Dayin platform to put in place a mechanism to collect feedback from customers and frontline staff to detect,communicate and resolve issues.With this in place,our efficiency in customer response

321、 and problem solving improved significantly.To strengthen premium content production,we launched the innovative“Heartwarming Service”brand campaign,which has further increased the recognition and reputation of our customer services.In 2022,customer satisfaction with our 5G network Internet services,

322、household broadband Internet services and other services continued to rise,alongside an overall improvement in customer satisfaction across our CHBN businesses and a notable decline in customer complaints.HIGHLIGHTS FOR 2023In 2023,we will further implement our strategy of building a world-class“Pow

323、erhouse”through confidently taking the initiative to drive high-quality and sustainable development.We will devote every effort to focus on four areas.First,we will reinforce our information infrastructure to solidify our digital-intelligent foundation.Centering 5G,CFN and capability middle platform

324、,we will optimize the planning,further convergence and centralization of this infrastructure,and enhance its functions.Building on our commanding leadership in connection,we will expand the usage of CFN across industries and scale up the application of the capability middle platform.Second,we will e

325、nrich our integrated information product offerings to stimulate and generate market demand.Our products will be a major point of leverage for value operations.Therefore,we will accelerate the shift in product innovation from primarily focusing on connectivity to integrating connectivity,computing po

326、wer and capability.With our quality product supply,we will satisfy,stimulate and create demand.We will improve product planning,strengthen the support system and establish innovative business models.Third,we will target information services market segments to cultivate strong momentum for growth.Wit

327、h strong market acumen,we will promote value-oriented operations by leveraging our business scale and coordinate the comprehensive and integrated development of CHBN markets.We will create more consumption scenarios to cultivate new growth points.For the“Customer”market,we will consolidate our found

328、ation,and for the“Home”market,we will focus on value mining.For the“Business”market,we will enhance quality and efficiency,while boosting the contribution from our“New”market.Finally,we will remain dedicated to delivering quality services and enhancing soft power for our development.Putting customer

329、s at the heart of our business,we will win customer recognition with our services while building an outstanding brand image and reputation among our customers.We will strengthen quality control across the board,speed up marketing and services transformation,and further our brand-building and operati

330、ng efforts.Annual Report 202235Integrated innovation of information service system and the social systemFinancial ReviewFinancialReviewIn 2022,we made every effort to seize the valuable opportunities arising from the thriving digital economy and our business performance was remarkable:we achieved al

331、l-round growth in customer and enterprise values and shareholder returns,maintained double-digit growth in operating revenue,and continued to see satisfactory growth in net profit on top of our solid foundation.38China Mobile Limited 38China Mobile Limited Financial Review20222021ChangeOperating rev

332、enue(RMB million)937,259848,25810.5%Revenue from telecommunications services(RMB million)812,058751,4098.1%Revenue from sales of products and others(RMB million)125,20196,84929.3%EBITDA(RMB million)329,176311,0085.8%EBITDA margin35.1%36.7%1.6ppProfit attributable to equity shareholders(RMB million)1

333、25,459116,1488.0%Margin of profit attributable to equity shareholders13.4%13.7%0.3ppBasic earnings per share(RMB)5.885.673.7%We proactively pursued market expansion and,at the same time,strengthened our“All Members,All Elements,All Processes”cost control practices,thereby maintaining our profitability at a leading level among international first-class telecommunications operators and continuing to