《Copperberg：2023如何利用人工智能驅動的員工管理促進可預測性、可持續性和生產力白皮書（英文版）（24頁）.pdf》由會員分享，可在線閱讀，更多相關《Copperberg：2023如何利用人工智能驅動的員工管理促進可預測性、可持續性和生產力白皮書（英文版）（24頁）.pdf（13頁珍藏版）》請在三個皮匠報告上搜索。

1、WHITE PAPERHow AI-Powered Workforce Management Can Drive Predictability,Sustainability and Productivity 2023The time-consuming and manual steps involved in tradi-tional scheduling and planning are rendered useless in the face of unforeseen disruptions and a shrinking talent pool,both of which lead t

2、o costly profit leaks and missed aftermarket opportunities.These shortcomings are constantly reminding service organizations that their outdated practices need an in-telligent makeover.Scheduling and planning solutions powered by artificial intelligence(AI)are the key to trans-forming any service or

3、ganization and setting it up for long-term predictability,productivity,and sustainability.With the AI solutions provided by Optimize My Day(OMD),service organizations can achieve all three objectives and unlock new revenue streams and profitability lev-els via first-class solutions for mobile proces

4、ses geared toward optimizing routes and schedules,customer inter-actions,and more.ContentIntroduction2About21Conclusion20Predictability:Unlocking the Future with AI3Chapter 1Productivity:Transforming the Daily Experience of the Front Line9Chapter 2Sustainability:Differentiating Service Operations15C

5、hapter 3IntroductionTraditional workforce management processes can no longer provide the level of efficiency needed to meet ever-evolving customer demands.COPPERBERGOPTIMIZE MY DAY WHITE PAPER 2023The high number of variables is simply too overwhelming to gener-ate reliable models using outdated pla

6、n-ning and scheduling practices.Working in silos makes it difficult to harness insights from the available data and translate those insights into prof-itable and efficient outcomes both internally and for the customer.Likewise,the constant challenge posed by extreme vari-ability in workforce operati

7、ons increases the complexity of accurate scheduling and planning.And increased com-plexity minimizes agility when it comes to time-efficient and informed decision-making,which can often be critical for customer uptime.The high number of variables is sim-ply too overwhelming to generate reliable mode

8、ls using outdated planning and scheduling practices.Additionally,variables such as employee unavailability,natural disasters,or demand spikes are often unforeseen,which makes it nearly impossible for organizations to serve their customers when they need it.OMDs AI solution centralizes all internal a

9、nd external data and combines it with other information,indicators,and vari-Service organizations have an influx of data flow-ing from multiple sources that are often isolated from each other.CHAPTER 1Predictability:Unlocking the Future with AIOPTIMIZE MY DAY WHITE PAPER 20234PREDICTABILITY:UNLOCKIN

10、G THE FUTURE WITH AIables that influence service operations to facilitate intelli-gent scheduling and planning.By applying low-threshold AI methods when predicting planning parameters and estimates,the company enables service organizations to increase accuracy,decrease costs,and generate additional

11、revenue.The intelligent software solution assigns the right service worker to the right work order based on skills,qualifica-tions,schedule,and availability,and it does so cost-effec-tively while also taking into account routing,SLAs,and potential overtime.And the entire planning system runs in the

12、background so that front-liners do not have to worry about their manual planning and scheduling.This allows them to focus on the job and the customer.By combining AI-based methods with solid planning algo-rithms based on profound constraint modelssuch as opening hours,skills,SLAs,location,estimated

13、durations,costs of overtime,work patterns,task groups,or spare parts requiredorganizations can drive performance to the next level and beyond.The data collected along the entire service supply chain is not only the output of planning schemas but it also enriches them with new input for increased pre

14、dictability.Frank Klomp,Founder of Optimize My DayOMDs AI regression models take the guesswork out of planning,by combining historical data with data derived from time spent on work orders to accurately predict the true duration of a task.This enables organizations to com-pare between estimated time

15、 and time spent on a work order.But beyond making predictions and accurate estimates,the regression models can also be applied to calculate travel time with variables such as weather conditions,route detours,and more.All available data can be processed by OMDs AI to generate accurate predictions,mak

16、ing work-force management much easier.With an easily integrated AI solution that automates mo-bile processes and unlocks predictability,service organi-zations can also tap into new revenue streams to increase profitability.By expediting operations and shortening time-to-fix,companies increase the va

17、lue offered to the cus-tomer and thus,can more easily shift to outcome-based contracts,optimize their pricing,and expand their offering with premium services to generate additional income.By expediting opera-tions and shortening time-to-fix,companies increase the value offered to the customer.COPPER

18、BERGOPTIMIZE MY DAY WHITE PAPER 202356CHAPTER 1PREDICTABILITY:UNLOCKING THE FUTURE WITH AIThe Benefits of Planning with AIInsightPredict customer visit duration based on historical and real-time data by applying a regression model.Fundamentally improve planning precision with ma-chine data.Constantl

19、y improve the system based on real-time data and back-propagation.Measure the proximity between resource and cus-tomer based on location,experience,and skills.Calculate the probability of a task being serviced within the SLA and optimize pricing.Support technicians in need of assistance with Natu-ra

20、l Language Processing(NLP).Estimate the impact of weather conditions on pre-dicted travel time.Determine feasible SLAs for customer contracts based on classification models.Estimate travel time by combining geographical in-formation and internal and external data to include hidden setup and unloadin

21、g time.*OMDs AI regression models take the guess-work out of planning,by combining historical data with data derived from time spent on work orders to accurately predict the true dura-tion of a task.COPPERBERGOPTIMIZE MY DAY WHITE PAPER 202378CHAPTER 1PREDICTABILITY:UNLOCKING THE FUTURE WITH AICHAPT

22、ER 2Productivity:Transforming the Daily Experience of the Front LineNot only is the senior and experienced workforce retir-ing,but the new generation of service workers has dif-ferent workplace expectations than their predecessors.They expect more support from the organizations and access to the rig

23、ht tools and information to complete a job successfully.The rise of the gig economy and the emergence of uberiza-tion are creating a need for new employee ranking models that are made possible by AI-powered gamification.These can be especially helpful for startups experiencing dis-ruptive processes

24、and a lack of organic growth.Since they depend on diverse data streams to build up experience in the market,they require agile and flexible solutions.When it comes to the current labor market,orga-nizations are forced to do more with less.The rise of the gig economy and the emer-gence of uberization

25、 are creating a need for new employee ranking models that are made possible by AI-powered gamification.OPTIMIZE MY DAY WHITE PAPER 202310PRODUCTIVITY:TRANSFORMING THE DAILY EXPERIENCE OF THE FRONT LINEOrganizations also need a workforce optimization solution that can plan the deployment of external

26、personnel since the gap created by the retiring workforce has made room for collaborations with independent contractors.OMDs AI-powered mobile solution enables internal and external workforce management,and it does so by making the daily experiences of both planners and service workers easier.The mo

27、bile solution automates repetitive manual oper-ations and streamlines the completion of work orders by giving back the time the workers need to focus on their customers.Rather than investing their energy in bureau-cratic endeavors,planning,and jumping through hoops to reach out to organization headq

28、uarters while on-site,service operators can redirect their full focus to excellent service delivery,whether that may be scheduled mainte-nance or urgent incident response.Less time spent on the road and between client destina-tions results in increased productivity,more work orders completed,and ove

29、rall happier customers and staff.This is becoming increasingly important as the industry is becom-ing highly servitized and operating on a hybrid model,which means that the role of the service worker is also changing.And OMDs solution is highly scalable,equip-ping the service workers of today for th

30、eir performance tomorrow.Less time spent on the road and between client destinations results in increased productivity,more work orders completed,and overall happier custom-ers and staff.COPPERBERGOPTIMIZE MY DAY WHITE PAPER 20231112CHAPTER 2PRODUCTIVITY:TRANSFORMING THE DAILY EXPERIENCE OF THE FRON

31、T LINEA Day in the Life of a Planner 2025InsightSourceAdvanced planning and optimization while comply-ing with instructions to save time and costs spent traveling by identifying the best routes,reducing the driving distance between jobs,and ensuring that the right worker reaches the right customer a

32、t the right time.Scenario and outcome forecasting by leveraging the mobile app to derive insights from processing work orders,including timing and potential incidents that may have occurred during the visit,and combining them with historical data.Work order management on the go,with all team leaders

33、 and service workers having real-time access to their work orders,customer requirements,and item details via the mobile app.Streamlined documentation processes,with photos and work orders reaching the company headquarters in real time,thus expediting order completion and eliminating human error.*A t

34、ypical day in the life of a planner consists of managing service crews across several customer sites.Their plans are often disrupted by unfore-seen weather conditions,natural disasters,talent shortages,or diminished capacity.Luckily,OMDs advanced scheduling and planning tool can help them single-han

35、dedly tackle those mounting challenges to ensure business continuity via:The solution supports the planner in achieving external and internal goals,from boosting productivity to upskilling.And by 2025,advanced planning can help them completely transform the schedules of service operators.increase in

36、 job productivity15%decrease in travel time per job15%decrease in lost and unassigned time23%COPPERBERGOPTIMIZE MY DAY WHITE PAPER 20231314CHAPTER 2PRODUCTIVITY:TRANSFORMING THE DAILY EXPERIENCE OF THE FRONT LINECHAPTER 3Sustainability:Differentiating Service OperationsNow more than ever before,orga

37、nizations are judged by their ability to lower their carbon footprint and reduce pa-per waste while they serve their customers.Intelligent digital solutions such as route and tour opti-mization,advanced scheduling and planning,and mobile apps for service efficiency not only make up for a tighter and

38、 neater service operation model but also more environ-mentally-friendly service delivery.This creates additional value to the bottom line.Ensuring sustainability along the entire service supply chain,starting from the data center running the AI solu-tion down to the efficient execution of services a

39、llows environmentally-conscious customers to promote their sustainable processes as a key differentiator.To quickly reduce the overall carbon footprint,paper waste,and energy consumption,they increasingly choose to partner up with service providers that can meet their criteria and infuse sustainabil

40、ity at every level of their business.And so integrating AI-driven solutions can also attract new business from this perspective.Furthermore,the digitalization of manual and paper-based processes results in less waste,and thus fewer resources wasted on materials,storage,and disposal.More impor-tantly

41、,route planning and optimization eliminates unnec-essary travel and identifies the shortest and fastest routes between client destinations,thus lowering the organiza-tions carbon footprint.AI-powered solutions are no longer simply nice to have.They have become must-haves for organizations that put t

42、heir customers at the heart of their service operations and who are evolving their workforce to exceed expec-Environmental sustainability has become a ser-vice excellence standard in recent years.OPTIMIZE MY DAY WHITE PAPER 202316SUSTAINABILITY:DIFFERENTIATING SERVICE OPERATIONSReducing the Impact o

43、f the Energy Crisis with AIInsightAutomatically plan thousands of tasks across teams and hundreds of resources in minutes based on con-straint models,including opening hours,location,estimated durations,and more.Increase the digitization level of both planners and mobile agents.Sort stock by nearest

44、 location and seek material items with colleagues in the field.Book appointments via email.Streamline team planning.Leverage the operational dashboard.Plan scenarios before taking action such as distribut-ing work across teams for a newly installed base.Leverage intelligent partitioning and clusteri

45、ng methods for service region modeling.Automate processes such as the re-dispatch of jeop-ardized tasks.*Now more than ever before,organizations are judged by their abil-ity to lower their carbon footprint and reduce paper waste while they serve their customers.COPPERBERGOPTIMIZE MY DAY WHITE PAPER

46、20231718CHAPTER 3SUSTAINABILITY:DIFFERENTIATING SERVICE OPERATIONStations.And this benefits the organization from a profit-ability standpoint,but it also greatly benefits the envi-ronment.It creates a significant competitive advantage among the increasing number of environmentally-con-scious custome

47、rs.Beyond enabling companies to lower their carbon foot-print and reduce waste,AI solutions contribute to reduced energy consumption and increased asset life expectancy.In turn,this facilitates the development and deployment of new and sustainable service models.It allows for a higher degree of serv

48、itization and transition to outcome-based models with sustainability at the center.That means that AI can help companies big and small to completely transform their environmental impact.AI-driv-en eco-responsibility means more than reducing waste and the organizations carbon footprint.It also means

49、har-nessing the computing power of AI to create services and products that are sustainable for the consumer or end-user.Ultimately,organizations leveraging AI solutions boost their sustainability scores by transforming their infrastruc-ture not only to minimize their impact on the environment but al

50、so to onboard their customers on a sustainability chain that fortifies the circular economy.The solution is scalable,allowing users to customize it as they go and mine valuable insights from their exist-ing data,combine it with a myriad of variables,and be prepared for disruptions without compromisi

51、ng service delivery.The solution also expedites service operations,reliev-ing operators from the manual planning and schedul-ing,enabling them to complete more work orders faster,increasing value for the customer.But,most importantly,advanced solutions like OMD enable organizations and their custome

52、rs to scale up,to build resilience and agil-ity as they grow in todays digital-first environment.The solution can be integrated anytime,anywhere.Being cloud-based,it is always available and ready to evolve with the organization.ConclusionOMDs AI solution for advanced scheduling and optimization faci

53、litates a smooth shift toward the new hybrid service model where predictability plays a key role in unlocking additional revenue and profitability.Our AI-driven solution empowers you to scale up.Access the services you need to grow without putting a strain on your infrastructure and without the need

54、 for further ERP integrations.Frank Klomp,Founder of Optimize My DayAI can help compa-nies big and small to completely transform their environmental impact.COPPERBERGOPTIMIZE MY DAY WHITE PAPER 20231920CHAPTER 3AboutCopperbergHerbert Spencer once said:“The great aim of education is not knowledge,but

55、 action”.Copperberg creates physical and digital platforms bring-ing together the manufacturing community in order to grow and build relationships globally.During the recent global pandemic,we have been focusing on virtual events and digital contentensuring our community remains connected.So,how do

56、we actually do that?On a daily basis,we work hard to improve,develop and innovate our concepts and original content in order to ensure the best hands-on,real-life strategies for all our community members.Our ambition is to provide ideas,networking,and industry exchange between peers,that inspires an

57、d leads to AboutOMDOptimize My Day offers first-class solutions for mobile teams that are at the core of the value-added chain.The high-performance cloud solution optimizes routes and schedules,customer interaction,as well as all other as-pects of mobile processes.OMDs solution offers automated continuous planning,intelligent partitioning,team planning and scenario plan-ning.Along with strategic consulting,OMD enables organi-zations to leverage AI-driven best practices along all tiers of the service supply COPPERBERGOPTIMIZE MY DAY WHITE PAPER 20232122ABOUTABOUT