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1、AIIM 2023 State of the Intelligent Information Management Industry:In Partnership withPivotal Moment in Information ManagementAbout the ResearchAIIM Industry Watch AIIM 2023 www.aiim.org 3pageAbout the ResearchAs the non-profit association dedicated to nurturing,growing,and supporting the informatio

2、n management community,AIIM is proud to provide this research at no charge to our members.In this way,the entire community can leverage the education,thought leadership,and direction provided by our work.We would like these research findings to be as widely distributed as possible.Feel free to use i

3、ndividual elements of this research in presentations and publications with the attribution AIIM 2023,www.aiim.org.Permission is not given for other aggregators to host this report on their websites.Rather than redistribute a copy of this report to your colleagues or clients,we would prefer that you

4、direct them to www.aiim.org/research for a download of their own.Process Used and Survey DemographicsWe value our objectivity and independence as a non-profit industry association.The results of the survey and the market commentary made in this report are independent of any bias from the vendor comm

5、unity.The data shared in this report is just a small sample of the overall data generated in preparation for each research report,and the distribution of the full set of findings is limited to the underwriters.The survey was taken using a web-based tool in January and February 2023.For this survey,w

6、e explicitly compare results from an AIIM audience and a non-AIIM audience.The non-AIIM audience was a panel of business professionals from the USA provided by SurveyMonkey.Not all questions were asked to the non-AIIM audience.This report shares the integrated results unless otherwise stated with sp

7、ecific N(number of respondents)details listed with each data chart.For data integrity,we have excluded the following data:n Organizations with 10 employees n Respondents under 18 and over 65 yrs.old n Information Management VendorsAIIM Industry Watch AIIM 2023 www.aiim.org 4pageThank You to Our Unde

8、rwritersAbout AIIMOur ability to deliver such high-quality research without a fee is made possible by the industry partners who support and underwrite our efforts.Please join us in thanking them and learning more about the customers they serve and solutions they provide:Here at AIIM,we believe that

9、information is your most important asset,and we want to teach you the skills to manage it.Weve felt this way since 1943,back when this community was founded.Sure,technology has come a long way since then and the variety of information were managing has changed a lot,but one tenet has remained consta

10、nt weve always focused on the intersection of people,processes,and information.We help organizations put information to work.AIIM is a non-profit organization that provides independent research,training,and certification for information professionals.Visit us at www.aiim.org.Access500 Unicorn Park D

11、riveSuite 503Woburn,MA 01801United StatesH AvePoint525 Washington BoulevardSuite 1400Jersey City,NJ 07310United StatesH CanonStockley Park 4 Roundwood Avenue Uxbridge,England UB11 1AF United KingdomH www.canon-AIIM Industry Watch AIIM 2023 www.aiim.org 5pageThank You to Our UnderwritersRocket Softwa

12、re77 4th Avenue Waltham,MA 02451United StatesH www.RocketSShinydocs240 Duke StreetKitchener,Ontario N2H 3X6CanadaH OASIS GroupUnit 3,Swords Business Campus,Balheary Road Swords,Co.Dublin K67 TY09 IrelandH OpenText 275 Frank Tompa Dr.Waterloo,ON N2L 0A1CanadaH Proventeq LtdEnterprise Business Centre,

13、Whiteknights Road,Reading Berkshire,RG6 6BUUnited KingdomH Ricoh Document Scanners350 Cobalt WaySunnyvale,CA 94085United StatesH www.pfu-Iron Mountain1 Federal StBoston,MA 02110United StatesH AIIM Industry Watch AIIM 2023 www.aiim.org 6pageTable of ContentsAbout the Research.3Process Used and Survey

14、 Demographics.3About AIIM.4Thank You to Our Underwriters.4Table of Contents.6Key Findings.8Introduction.10The State of The Industry.14Looking to the Future.23Conclusions and Recommendations.28Appendix 1:Survey Demographics.30Appendix 2:Selective Comments.35Underwritten in Part By:.38Access.38AvePoin

15、t.38Canon.39Iron Mountain.39OASIS Group.40OpenText.40Proventeq.41Ricoh Document Scanners.41Rocket Software.42Shinydocs.42About AIIM.44AIIM Industry Watch AIIM 2023 www.aiim.org 7pageKey FindingsAIIM Industry Watch AIIM 2023 www.aiim.org 8pageKey FindingsBut,outside of the AIIM community,datais the p

16、rimary term of reference,with 28%using information.12345678910Customer service,digital transformation,and collaboration are all higher priorities than costs and productivity.However,the challenges blocking further digital transformation remain consistent lack of money,focus,and rigid culture.The mos

17、t significant growth area is for those with 7-10 systems accounting for just 3.6%of organizations in 2013 but 14%in 2023.Yet,IM capabilities,such as managing information through its lifecycle and applying governance and compliance,fall below expected levels.Only 26%of document,content,and records ma

18、nagement systems integrate with other core applications.Other critical needs include leadership,project management,and the ability to learn new skills.Only 7%of respondents across all demographics and audiences suggest that they do not have the skills needed to do their job.Almost half(44%)of respon

19、dentsfrom the AIIM audience are age 45 or above,withonly 14%under 30.44%14%However,only 53%of the AIIM audience felt this,compared to 67%of the non-AIIMaudience.Information is the primary term 40%of respondentsuse to describe what they manage.The information management community is an experienced de

20、mographic.Information management(20%)and information governance(16%)are the top skills organizations,departments,and individuals from all demographics require.Organizations excel at delivering IT security,information security,and data privacy.Almost two-thirds(65%)of organizations have achieved sign

21、ificant digital transformation,up from 46%in 2018.Information management is seen as an attractive career choice by 60%of respondents.Over four-fifths(81%)of those age 45 and above believe they already have the prerequisite skills to achieve their goals.Most content systems(74%)are not connected to o

22、ther lines of business(LOB)systems.The average number of content systems in organizations has risen from 3.14 to 4.95 over the last ten years.Compliance is the top information management-related goal at organizational,departmental,and individual levels.53%67%AIIM Industry Watch AIIM 2023 www.aiim.or

23、g 9pageIntroductionAIIM Industry Watch AIIM 2023 www.aiim.org 10pageIntroductionEvery so often,a pivotal moment occurs in the life of an individual,a business,or an industry.Today,we are at such a moment within the information management space.For years,organizations aspired to realize the full prom

24、ise of Enterprise Content Management(ECM)with its electronic document capture,storage,and processing and many got there.More recently,those same organizations have been striving towards digital transformation to digitalize their businesses completely.COVID-induced market factors forced that shift so

25、oner than expected.Yet,as we all emerge from the pandemic,organizations face new challenges,such as data privacy,cybersecurity,hybrid workforces,labor shortages,and advances in artificial intelligence.This places us all at a practical and philosophical crossroads:Where should we focus resources to g

26、et the best out of technology,processes,and people?In this 2023 State of the Intelligent Information Management Industry report,we use user-generated intelligence to uncover the realities of post-pandemic information management and its impact on current industry and economic forces.For the first tim

27、e,our research has gone beyond the AIIM community to include responses from the wider business world.By combining the feedback from both the AIIM and non-AIIM audiences,we provide a clear picture of the information-driven direction that organizations are charting,the alignment(or lack of)across the

28、organization with business goals/values,and what this means for the future of our industry.AIIM itself started life as the National Microfilm Association(NMA)before later becoming the Association for Information and Image Management(AIIM),and more recently refocusing as the Association for Intellige

29、nt Information Management.Defining the LandscapeThe information management landscape is constantly changing,as are the terms used to describe it.For example,the discipline that started as archiving via microfilm has since transformed through terms such as document management,enterprise content manag

30、ement,and,more recently,content services platforms.To determine the current en vogue way of describing this area of practice,we asked our respondents which terms they use to describe their role and work.AIIM Industry Watch AIIM 2023 www.aiim.org 11pageRole DefinitionsInformation management comes out

31、 firmly at the top of the list(69%);however,slightly more legacy terms such as records management(62%)and document management(51%)follow closely behind.The distribution of terms used is not surprising,given the wide range of activities the information management community performs.However,what is st

32、rikingly obvious is that despite the best efforts of analysts and vendors,the term“content services”is still not resonating with the marketplace.Figure 1:Which terms do you use when describing your role and the work you do within your organization?(Select all that apply)N=41469%62%51%48%40%37%35%35%

33、29%29%18%Content ServicesUnstructured DataRiskSecurity&PrivacyECM-Enterprise Content ManagementArchivingComplianceInformation GovernanceDocument ManagementRecords ManagementInformation ManagementTerm DefinitionsBeyond the terms used to describe their roles,respondents were asked which term they pred

34、ominantly used to describe what they manage.There has been an ongoing debate over whether to use information,data,content,or another term for this purpose.Our research identifies information as the primary term used by 40%of respondents.Figure 2:Which of the following terms best describes the“thing”

35、that you manage,govern,and leverage?N=414Media e.g.video,images,audioAll of the AboveUnstructured dataOther(please specify)Structured dataContentDataInformation40%25%13%6%6%6%3%1%Additional reading from Access:Watch this interactive discussion with our expert panelists,gain valuable insights on the

36、state of the RIM industry,and learn practical strategies for managing your organizations information assets.AIIM Industry Watch AIIM 2023 www.aiim.org 12pageTerm Definitions by AudienceHowever,this view does not tell the whole story.Breaking down the data further reveals that the AIIM audience is fi

37、rmly behind using“information”as the primary term of reference almost 47%use this term,with“data”(16%)and“content”(14%)well behind.But for the non-AIIM audience,drawn from a wider pool of general business respondents,“data”is the primary term used by 40%.“Information”ranks second for this audience a

38、t 28%,with“content”at just over 11%.This distinction may not seem important.However,none of us work in a vacuum.While information management makes perfect sense to the AIIM community,understanding that information and data are used interchangeably is critical when working and communicating with the

39、broader business world.This wider audience will not appreciate nor care about the distinction between information and data,so we would be wise not to force it on them.Figure 3:Which of the following terms best describes the“thing”that you manage,govern,and leverage?AIIM Audience Only N=269Media e.g.

40、video,images,audioUnstructured dataOther(please specify)Structured dataContentDataInformation46%16%14%12%6%4%1%Figure 4:Which of the following terms best describes the“thing”that you manage,govern,and leverage?Non-AIIM Audience Only N=144Media e.g.video,images,audioUnstructured dataOther(please spec

41、ify)Structured dataContentDataInformation40%28%11%10%5%3%1%Additional reading from AvePoint:Find out what information managers can expect during a digital transformation initiative.This eBook dives into planning for,executing,and managing a migration to a digitally centered Microsoft 365 records man

42、agement system.Learn how to navigate common records compliance requirements,create retention and disposal schedules,and ensure secure information management.AIIM Industry Watch AIIM 2023 www.aiim.org 13pageThe State of The IndustryAIIM Industry Watch AIIM 2023 www.aiim.org 14pageThe State of The Ind

43、ustryOver the past ten years,AIIM has periodically assessed the state of the information management industry taking the pulse of organizations from around the world,their goals,successes,and internal infrastructures.Critical benchmark data was created in 2013 and 2018,and now we add comparative data

44、 from 2023 to the mix.Below,we compare some key areas benchmarking across these periods.Information Management GoalsLooking back to the 2013 AIIM data,we find that the primary drivers for document and records management projects were:compliance and risk(38%),costs and productivity(38%),collaboration

45、(16%),and customer service(8%).Figure 5:AIIM Industry Watch 2013 Driver DataOverall10-500 emps500-5000 emps5000+empsCompliance and risk38%31%36%45%Cost and productivity38%42%36%38%Collaboration16%20%18%11%Customer service8%8%10%5%Ten years later,we see a similar set of drivers,including digital tran

46、sformation,of course,but the emphasis has shifted.Compliance now stands head and shoulders ahead of the other drivers at all three levels we surveyed organizational,departmental,and individual.Customer service,digital transformation,and collaboration all bunch together with slightly varying importan

47、ce at the three levels,but all show increased importance versus the 2013 data.However,focusing on costs and productivity as a goal is now significantly less.This is an interesting evolution.In the early days of document management and ECM,many vendors sold their systems based on reduced costs(e.g.,r

48、educed filing cabinets and document storage costs)and increased productivity to limited success.However,the emphasis now appears to be on more tangible business goals such as collaboration and customer service.Another explanation could be that due to COVID,organizations were forced to deliver digita

49、l transformation and remote working almost irrespective of the cost.The focus on compliance and risk in the wake of the pandemic-fuelled rush to enable remote working is natural organizations need to properly secure and govern the tools they are now using.And of course,the economy always influences

50、decisions.Anecdotally,we hear that many organizations invest in information management during tough economic times as potential compliance fines would be hard to bear in good financial environments,they are less painful.Additional reading from Iron Mountain:Today,digital transformation is not just a

51、 strategic nice-to-have;its a real-world requirement for companies to continue to compete.In this whitepaper,youll learn how to progress on your digital transformation journey through a series of five key steps.AIIM Industry Watch AIIM 2023 www.aiim.org 15pageIrrespective,we fully expect the more pr

52、oactive drivers such as productivity and collaboration to regain ground on the more defensive compliance and risk activities in the near future.Figure 6:Information Management Goals by Organization,Department,and Individual N=336OrganizationalDepartmentalIndividual41%30%25%12%16%17%13%4%0%4%4%4%5%4%

53、2%3%5%2%2%5%6%1%5%4%3%5%6%10%7%14%10%13%8%11%7%Compliance&RiskCustomerServiceCost andProductivityDigitalTransformationCollaborationInnovationSustainabilityBusinessResilienceCompetitiveAdvantageEmployeeGrowth andStatisfactionFinancialGrowthDigital TransformationThe COVID-19 pandemic drove the digital

54、 transformation agenda forward within most organizations.The AIIM 2013 Industry Watch didnt mention Digital Transformation(DT)it wasnt a factor at the time but in the 2018 report,DT was well underway.The 2013 research shows us that 65%of organizations have experienced significant digitization,with 7

55、%completely digital,compared to 46%and 4%in 2018.Five years ago,22%were planning their digital transformation but hadnt started.In 2023,that number has reduced to just 5%who are aware of the need and are making basic steps.This is a significant improvement,but still concerning that 5%of respondents

56、currently do not have digital processes.Figure 7:If we consider Digital Transformation to be the process of streamlining a companys core operations and customer value propositions using technology,how complete is the digital transformation within your organization?AIIM Audience Only N=26039%29%20%6%

57、6%0%75%-Extensive digitaltransformation hasbeen achieved.Minorareas remain forcompleteness50%-Significantdigitization hasoccurred.Multipletransformationprojects completed25%-Basic digitaltransformationunderway-someautomation5%-Aware of theneed to go digitaland making initialsteps0%-Everything isstil

58、l paper-based,manual,and asecurity nightmare100%-Everything isdigital,automated,governed,andsecuredAdditional reading from Shinydocs:Dunedin City Council implemented a council-wide enterprise search experience with Shinydocs that enabled cross-functional employees to save time finding information st

59、ored across multiple locations.The results were 6,500 productivity hours saved per week and the removal of 1.7 million duplicate files,making it easier to find valuable records.AIIM Industry Watch AIIM 2023 www.aiim.org 16pageDigital Transformation RoadblocksFor all except those organizations that h

60、ave everything digital,automated,governed,and secured,the roadblocks to achieving such a nirvana are clear.As described in 2022 AIIM research,the three primary challenges are a lack of money,focus,and culture.Ideally,organizations would maintain their transformation momentum and complete as much of

61、their digitalization as possible;however,there is the possibility that the rush of digitization during the pandemic will lead to a subsequent slowdown in activity.An economic downturn could also impact the pace of change.Figure 8:Which of the following is your BIGGEST obstacle to your efforts toward

62、s digital transformation?AIIM Audience Only N=260Regulationandlegislative changesLack of executive leadershipfollow-throughOther(please specify)Data privacy andsecurity concernsLack of the rightin-houseskill sets and expertiseAn immature digital cultureLack of a true strategy for managinginformation

63、assetsLack of budgetand resources26%20%13%10%10%9%8%4%Information Management SystemsThe average number of content management,document management systems,and record management systems within organizations has grown since 2013 when there was an average of 3.14 systems per organization.This rose to 3.9

64、4 in 2018.In 2023,the average number of information management systems is almost 5(4.95)per organization.Figure 9:Average Number of Information Management Systems Per Organization20133.1420183.9420234.95Information Management Systems GrowthLooking more deeply into the data,fewer organizations have 0

65、-3 systems than ever before,and we see some growth in the usage of 4-6 systems.However,the most explosive growth is in those using 7-10 systems,which has risen from 3.6%in 2013 to 6.2%in 2018,and now 14.42%in 2023 approximately doubling every five years.These figures can be explained in various ways

66、:n It is now easier than ever to deploy cloud-based information management systems without the involvement of the IT department.n There is an increased availability of vertical and horizontal-specific solutions allowing organizations to deploy numerous smaller solutions versus a single platform.n Re

67、placement solutions for legacy ECM platforms sometimes require multiple tools to achieve the same level of functionality.Additional reading from Rocket Software:Organizations have accelerated their digital transformation efforts to remain competitivebut digital transformation comes with its own set

68、of challenges.For organizations in heavily regulated industries,digital transformation also means the modernization and migration of sensitive data.Learn how content management solutions can help you securely manage data and information.AIIM Industry Watch AIIM 2023 www.aiim.org 17pageIn the past,th

69、e increased number of content systems may have been seen as a bad thing,increasing the likelihood of information silos,and leading to governance and compliance headaches.However,this is not an issue if the new systems integrate well with each other and the business applications and processes within

70、the broader organization.Figure 10:Number of Information Management Systems Per Organization 2023 Overall N=215 AIIM audience onlyNumber of Systems20132018202304.9%4.2%3.7%120.7%13.5%12.1%228.4%29.3%20.0%320.5%17.5%14.9%47.7%11.6%10.7%58.7%6.5%11.6%61.5%3.4%1.4%7-103.6%6.2%14.4%11+4.1%7.9%11.2%Integ

71、ration with other SystemsOne of the leading arguments around enterprise content management(ECM)systems was that they could be a single place to store all the content(information and/or data)within an organization.As we have seen,this is not the reality.Organizations have more systems than ever befor

72、e,and this trend shows no sign of slowing down.Gartner recognized this when introducing the term content services platform(CSP)in late 2017.Despite the term not gaining widespread adoption,the concept of content systems needing to work in harmony with each other and other lines of business systems i

73、s incredibly valuable.Unfortunately,the concept and the reality are still some ways apart,with only around a quarter of organizations having defined connections between their DM/ECM/RM systems and other core lines of business(LOB)applications such as ERP,CRM,and collaboration systems.This lack of in

74、tegration poses numerous challenges in areas such as eDiscovery,privacy,information security,and overall governance and compliance.In addition,any scenario that requires a complete,single view of a customer,process,claim,application,or case is hindered by the need to connect to multiple systems runn

75、ing the risk of data integrity issues such as duplication and inconsistent data updates.As a result,system integration and alignment is an area that requires significant strategic and technical focus in the coming years to avoid downstream issues.Figure 11:Which other applications do you use to stor

76、e and/or access content and how do they integrate to other information management systems?AIIM Audience Only N=2150%10%20%30%40%50%60%70%80%90%100%Website Managemente.g.SitecoreProject Managemente.g.AsanaCollaboratione.g.SlackCustomer Relationship Management(CRM)e.g.SalesforceEnterprise ResourcePlan

77、ning(ERP)e.g.SAPConnects to existing DM/ECM/RM systemStores content independently to DM/ECM/RM systemDont use22.28%22.89%27.50%27.80%30.10%42.57%37.81%35.50%41.95%46.12%35.15%39.30%37.00%30.24%23.79%AIIM Industry Watch AIIM 2023 www.aiim.org 18pageInformation Management ToolsMultiple functional tool

78、s now fall under the remit of information management space.As we can see,all the tools detailed in Figure 12 are used by at least 50%of our respondents.In addition,tools such as collaboration/communications platforms,secure file sharing,and intranets are used by more than 90%of organizations.As disc

79、ussed above,the proliferation of specific tools to manage these areas has increased the number of information systems deployed within many organizations.One area that offers significant potential to address this silo-effect is enterprise search,with its ability to work seamlessly across multiple too

80、ls.The fact that only just over 50%of organizations currently exploit this readily available technology is puzzling and either suggests:n an opportunity for further digital transformation,n or perhaps that enterprise search is already deployed so seamlessly into users infrastructure that they are no

81、t even aware it is there.Figure 12:Which information management tools do you use(or plan to use)within your business?AIIM Audience Only N=222AnalyticsEnterprise SearchDigital Asset Management(DAM)Knowledge Management(KM)Case ManagementDocument Capture&IntelligentDocument Processing(IDP)Business Proc

82、ess Management(BPM)Process Specific Automation e.g.APProcessing,Contracts Processing,etcContent ServicesDocument Management(DM)and/orEnterprise Content Management(ECM)Digital/Electronic SignaturesRecords Management(RM)Employee Hub/IntranetSecure File SharingCollaboration/CommunicationsPlatform93%91%

83、89%87%84%80%71%67%62%61%58%56%55%54%52%Information Management TechnologiesOf course,each of the information management tools makes use of several associated technologies.Process automation solutions,for example,will often include elements of optical character recognition(OCR),document encryption,and

84、 data analytics.Our research identifies that technologies such as document/data encryption,OCR,and content/data migration are used by our respondents.However,their plans do not feature technologies such as machine vision,Robotic Process Automation(RPA),and low code development.One explanation is tha

85、t these tools are frequently used as part of a wider solution.So,while IT departments may purchase RPA or low-code software specifically,most in the AIIM community would not the capabilities will likely be used within the solution,but the end users may not be aware of it.Additional reading from OASI

86、S Group:A large metropolitan borough council identified the need to implement an off-site digital inbound mail solution,in order to increase efficiency and sustainability through the closure of multiple satellite office locations.The UK Governments drive to Digital by Default led the council to OASI

87、S Group.AIIM Industry Watch AIIM 2023 www.aiim.org 19pageFigure 13:Which of the following technologies do you use today to assist with information management within your business?AIIM Audience Only N=222Document/DataEncryptionOptical CharacterRecognition(OCR)Content/DataMigrationDataAnalytics66%63%5

88、9%56%Figure 14:Which of the following technologies have no part in your future plans to assist with information management within your business?AIIM Audience Only N=222Machine/ComputerVision e.g.GoogleCloud VisionRobotic ProcessAutomation(RPA)ProcessMiningLow/No-codeDevelopment43%38%34%31%Informatio

89、n Management EffectivenessOrganizations rating of their effectiveness in information management-related areas is not particularly positive.Except for long-term preservation(aka archiving),the digitizing,automation,and integration of processes,and legacy system modernization,none of the IM areas we a

90、sked about rated better than average by more than 50%of our audience.Around 1/3 of respondents rated their organizations below average in core information management areas,such as managing information through its lifecycle and applying governance and compliance.Interestingly,legacy modernization and

91、 migration rank above average for the majority,yet cloud migration has a split decision.This could suggest that the modernization of systems is either to newer on-premises solutions or to cloud-enabled versions of existing solutions that users do not perceive to be true“migrations.”Additional readin

92、g from Canon:Drive forward your digital transformation,regardless of where youre working,with our combined device and information management services and solutions designed to seamlessly integrate paper and digital.Delivered via the cloud,on-site or in a hybrid environment,our Digital Transformation

93、 Services help you achieve enhanced productivity,collaboration,security,compliance and sustainability goals.AIIM Industry Watch AIIM 2023 www.aiim.org 20pageIt is important to note that the modernization of legacy systems may be removing old systems from the IM infrastructure,but it is not solving t

94、he problem of information silos and excessive systems,as we saw above.Figure 15:How would you grade the effectiveness of your organizational information management initiatives in the following areas?AIIM Audience Only N=182Long-term informationpreservationDigitizing,automating,andintegrating process

95、esLegacy system modernization/migrationInformation accessand useRisk ManagementExtractingData&Intelligencefrom informationAligning IT capabilities to theneeds of the businessCreating&CapturingInformationInformation securityand privacyCloud migrationApplyingGovernanceand ComplianceManaging informatio

96、nthroughout its lifecycleAbove AverageBelow Average65%57%46%46%44%40%29%29%33%25%23%15%16%16%31%29%36%36%38%41%35%37%42%54%Core Business Process AutomationDiving deeper into the specific business processes that organizations have chosen to automate provides a similarly muted response.Only procuremen

97、t/supply chain and records management creep above average for more than half of our respondents.The area of HR automation is particularly interesting specifically employee onboarding and file management.This so-called horizontal solution is a standard offering from most information management vendor

98、s.The fact that more respondents feel their solution is below average than above average highlights the work to be done by vendors and organizations alike in this area.Figure 16:How would you rate the level of automation of core business processes within your organization?AIIM Audience Only N=179Pro

99、curement&SupplyChainOperations-RecordsManagementLegal-ContractsManagementSales,Marketing,BusinessStrategy,&InnovationProduct&ServiceDeliveryOperations-DigitalMailroomFinance-AccountsPayableService&Support(Customer&Internal)HR-EmployeeOnboarding&FileManagementAbove AverageBelow Average19%58%24%44%28%

100、39%38%34%31%44%31%48%30%48%18%49%21%52%Security and PrivacyThe somewhat negative response by respondents to information management effectiveness is in stark contrast to their perception of IT security(79%),information security(68%),and data privacy(58%)all of which rate highly.There are several poss

101、ible reasons for this disconnect:n These areas may be easier to address than general information management with more complete solutions available for firewall protection,malware attacks,and anti-virus protection.n These areas are more in the eye line of the C-level execs,given the significant press

102、 coverage around data breaches,regulations such as GDPR and CCPA,and the need to avoid negative publicity at all costs.n There may be more budget to spend in these areas or a perception that other business units have more funding and,thus,success.AIIM Industry Watch AIIM 2023 www.aiim.org 21pageFigu

103、re 17:In relation to organizational security and privacy,how would you grade the effectiveness in the following areas?AIIM Audience Only N=182Above AverageBelow AverageIT SecurityInformation SecurityData Privacy(with relation toGDPR,PII,CCPA/CPRA,etc.)7%79%17%58%10%68%Additional reading from Provent

104、eq:Proventeq worked with a client on a complex information and case management architecture design project.The client provides B2B operational management within the retail automotive industry,serving over 4,000 dealerships in the USA.The benefits include improved information security and compliance,

105、enhanced employee-experiences,with seamless integration of content management systems.AIIM Industry Watch AIIM 2023 www.aiim.org 22pageLooking to the FutureAIIM Industry Watch AIIM 2023 www.aiim.org 23pageLooking to the FutureAs we look back at the state of the industry across the past ten years,it

106、is easy to use hindsight to attempt to address areas of contention or where a lack of progress has been made.However,our research also asked respondents to look to the future in several areas.The Importance of Information ManagementAsking an audience that works in information management whether that

107、 area will become more or less important in the next two years might seem like a pointless exercise.However,you might expect that asking the question to both an AIIM audience and a non-AIIM audience would yield different outcomes.In fact,the two audiences provided very similar results.Overall,79%of

108、the combined audience sees information management becoming more important over the next two years constructed from 84%of the AIIM Audience and 72%of the non-AIIM audience.Only 1%of the combined audience feels that information management will become less important.The strength of awareness of the imp

109、ortance of IM across the entire business audience is encouraging.Information management has struggled to gain visibility with executives,being seen as only a necessary cost center.However,we now live in a world where remote working and digital information are the default making information managemen

110、t a term and discipline everyone needs to consider.This change provides a vast opportunity for IM vendors,practitioners,and advocates to discuss how they can help with the whole business.Additional reading from Ricoh Document Scanners:Scanning archived documents called“backfile conversion”can be a l

111、engthy,tedious process,especially when dealing with nearly half a century of paper files.See how one organization saw success with the fi-7300NX and Microsoft Cloud services for a seamless and refreshingly easy transition.with infrastructure designed for the future.Figure 18:How do you see the impor

112、tance of information management to the organization developing in the coming two years.N=323It will not changein importance20%It will becomeless important1%1It will becomemore important79%Skills RequirementsContinuing the forward-looking aspect,we asked respondents which skills they believe they nee

113、d to achieve their goals at the organizational,departmental,and personal levels.Not surprisingly,information governance(IG)and information management(IM)both ranked highly IG was slightly higher for the organization and department,whereas IM was higher for the department and individual.AIIM Industry

114、 Watch AIIM 2023 www.aiim.org 24pageLeadership skills were identified by around 1 in 5(22%)respondents as a critical need at an organizational level mirroring the earlier findings that a lack of leadership is hindering ongoing digital transformation.Leadership can potentially mean many things:n Defi

115、nition of information management strategyn Promotion and visibility of IM within the businessn Creation and execution of IM plann Ownership of IM systems and architecturen Day-to-day management of IM deliveryEach of these aspects of leadership requires different skills and operates at varying levels

116、 within the business.There is an opportunity here for managers and employees to discuss the definition and importance of leadership and,where appropriate,set professional development goals.Equally of interest is the mismatch of the skills individuals desire compared to the needs of the organization

117、and department.For example,data analytics,project management,communication skills,and development/coding are desirable for individuals but appear to carry less weight to the business.For leaders within IM groups,marrying the ongoing career aspirations of their teams with the needs of the business wi

118、ll be critical to maintaining a happy and effective workforce.Finally,the skills identified in this research could help organizations imagine what future information management professionals should look like.As long ago as 2014,AIIM research explored the skillset of the next generation of informatio

119、n professionals,and the skillset is evolving,especially in the current climate.Figure 19:Skills Required to Achieve Information Management Goals by Organization,Department,and Individual N=333Development/CodingSystemsAdministrationCommunicationSkillsProjectManagementGeneral/BusinessManagementDataAna

120、lyticsBusinessAnalysisCyberSecurityRecordsManagementInformationManagementAbility to learnnew skills(whateverthey may be)InformationGovernanceLeadershipOrganizationalDepartmentalIndividual22%21%20%14%17%16%15%15%12%2%0%5%2%1%6%5%2%5%3%4%5%3%4%2%4%4%6%8%5%5%3%6%4%9%8%9%9%8%6%The Mood of the IndustryTo

121、 gauge feeling around a series of more subjective topics relating to information management,we asked our audience to indicate their level of agreement against specific statements.The complete data set of responses can be found in Appendix 2,but we explore some more significant responses below.Additi

122、onal reading from OpenText:Smarter information starts with smarter Content Services.You likely have many systems,tools and processes to manage content,but what if you could go beyond good enough and make information your superpower?Explore our collection of blogs to learn more about smarter informat

123、ion with OpenText.AIIM Industry Watch AIIM 2023 www.aiim.org 25pageReturn to the OfficeAs we move forward into 2023,we find a split view concerning a return to the office 41%believe they will return to a largely office-based mode of working,while 38%disagree.Fortune Magazine reported that office occ

124、upancy rose to over 50.4%in late January 2023 but dropped then to 48.6%by late February 2023.For many working in information management,remote working does not pose technical issues they have been digitally enabled for years.However,there are documented cultural and sociological benefits of in-offic

125、e work.Perhaps the answer is not one or the other remote vs.Office but a balanced,hybrid workplace approach.Figure 20:We will return to a largely office-based mode of working within the next year N=315AgreeDisagree41%38%Removal of Paper InvoicesPaper usage within organizations has been decreasing fo

126、r years but still exists at least within the accounting department.Only 49%of our respondents think they will have eradicated paper invoices by 2025,with a quarter(25%)actively disagreeing.Invoice processing is a focus for information management,with significant emphasis from almost every vendor in

127、the space.There is an opportunity for organizations to explore why paper invoicing is still needed,the cost of continuing,and the roadblocks preventing digitalization.Figure 21:Paper invoices will be eradicated by 2025 N=308AgreeDisagree49%25%Technology Usage Driving Info Chaos but also winning the

128、warTechnology is proving to be a double-edged sword for many.A huge majority(78%)feel that technology usage is driving the vast volume,velocity,and variety of information that is flooding their organizations.However,just over half(55%)also believe technology is winning the war against information ch

129、aos.Organizations use more information systems than ever(see section above).Logically,this influx of systems is driving more volume,velocity,and variety into the IM part of the business but is it also helping control the overall information chaos?Careful thought should be applied when introducing a

130、new system,technology,or approach to ensure that it meets business requirements and does not add to the information chaos challenge.Figure 22:Technology usage is driving the vast volume,velocity,and variety of information that is flooding my organization N=314AgreeDisagree78%6%Figure 23:Technology i

131、s beginning to win the war against information chaos N=313AgreeDisagree55%18%AIIM Industry Watch AIIM 2023 www.aiim.org 26pageInformation Management as a Career ChoiceGraduates coming into the workplace have a multitude of career options how does information management rate as a potential career?Ove

132、rall,55%of respondents agree that IM is an attractive profession for recent graduates.However,this data is somewhat skewed.Firstly,the AIIM audience is heavily weighted to an established age demographic almost half(44%)of respondents from the AIIM audience are 45 years old or above,with only 14%unde

133、r 30.It appears that those who have been in the IM profession for a while think a potential career in IM is attractive 55%of those between 30 and 60 years old do indeed.However,in the 18-30 age range,50%disagree with this statement a concerning figure as this age range contains many recent graduates

134、.Therefore,as industry professionals and leaders,we must examine how to make information management attractive to the next generation of information stewards and liberators.Figure 24:Information management is an attractive profession for recent graduates N=312AgreeDisagree55%18%Skills DevelopmentThe

135、 combined respondent audiences appear to be well matched to the roles that they fulfill an overwhelming number of survey respondents(78%)feel they have the requisite skills to do their job.This confidence does not change significantly across the various age ranges 73%of 18-29 year-olds feel that the

136、y have the skills to achieve their work goals versus 81%of 45-60 year-olds.Ongoing skills development is an essential part of the growth of individuals within a role.It expands career choices,develops new areas of expertise,and is often used as a yardstick for pay raises and promotions.One could arg

137、ue that if our respondents feel that they have all the skills they need to perform their role,does this render ongoing skills development unnecessary?Not in our opinion.Having the skills needed to do the job today does not equate to“I dont want to develop new skills.”Indeed,many respondents expresse

138、d a desire to learn new skills in areas such as data analytics,project management,and communication skills(see above).Having a clear view of how and where individuals can grow their skills in the information management profession is of prime importance to both the individual and the employer.As we l

139、ook to recruit and retain the next generation of IM professionals,creating clear career pathways and ensuring career progression options are available in adjacent areas are crucial tasks for organizations(and associations such as AIIM)to assist those in the industry today and to attract a new workfo

140、rce for the future.Figure 25:I have the skills I need to achieve my work-related goals-By Age N=31818-2930-4445-60AgreeDisagree73%8%77%7%81%6%AIIM Industry Watch AIIM 2023 www.aiim.org 27pageConclusions and RecommendationsAIIM Industry Watch AIIM 2023 www.aiim.org 28pageConclusion 1:Digital transfor

141、mation(DT)appears to have stalled.Yes,over 65%of organizations have achieved significant successes with DT,but that still leaves at least a third who have not.The difference between digitizing most of an enterprise and finishing the job is vast if just one process still involves paper and manual han

142、dling it acts like the metaphorical thorn in the side of your department.Recommendation 1:Find a way to discuss Information Management at a higher level within the business.Aligning with topics such as cybersecurity and data privacy will deliver increased awareness and visibility.However,ensure that

143、 you do not focus only on the defensive aspects of IM,such as compliance and risk management;open the onversation to explore productivity gains,increased insight,and the broader value of good information governance.Conclusion 2:A metric that the industry returns to regularly is the number of informa

144、tion systems organizations use.As we have seen,the number keeps growing up to 4.95 systems on average this year.The rise of IM systems appears to be both fuelling the information chaos within organizations and trying to solve the problem.Recommendation 2:Carefully evaluate the growth of content syst

145、ems within your business.When a new system is introduced,ensure it is connected to a)the other information systems and b)other lines of business systems.Conclusion 3:The information management industry has an age demographic heavily biased toward those over age 30.To ensure the future success of the

146、 information management profession,we need new entrants to the workforce and clear and continued professional development for both new and established practitioners.Without both,this space will have a severe skills shortage within the next 5-15 years.Recommendation 3:Ensure that your organization is

147、 actively developing the next generation of IM professionals.Many of your existing team are a wealth of knowledge identifying ways to share their experience with peers and newer hires and nurture their successors will be critical to ensuring long-term IM capabilities within your organization.This is

148、 a pivotal moment for us all.We,as an industry and individuals,have a choice.Do we want to rest on our laurels,feel we know what we need to know,and continue as we are?Or do we want to refocus our efforts on continuous learning and creating an encouraging,engaging,and attractive environment for a ne

149、w generation of information management professionals?The choice is ours.Conclusions and RecommendationsIn the introduction to this research,we stated that we are at a pivotal moment in the information management world.This assessment has been reinforced by the research shared in this paper.AIIM Indu

150、stry Watch AIIM 2023 www.aiim.org 29pageAppendix 1:Survey DemographicsAIIM Industry Watch AIIM 2023 www.aiim.org 30pageAIIM Audience vs.Non-AIIM Audience69%of the respondents came from within the AIIM community.The remainder were from a wider business audience.Non-AIIM31%AIIM69%Respondent typeN=528O

151、rganizational SizeSurvey respondents represent organizations of all sizes.Larger organizations with over 10,000 employees represent 19%,with mid-sized organizations of 1,001 to 5,000 employees at 30%.Businesses with 101-1000 employees constitute 32%of the respondents,and 19%come from businesses with

152、 11-100 employees.Respondents from organizations with less than ten employees or suppliers of information management products and services have been eliminated from the results.How many employees arethere in your organization?11-10019%101-1,00032%Over 10,00019%1,001-10,00030%1%101-30,000%N=434Append

153、ix 1:Survey DemographicsAIIM Industry Watch AIIM 2023 www.aiim.org 31pageGeography73%of the participants are from North America,with most of the remainder from the EMEA and UK regions(19%).In which geographical region isyour organization headquartered?Latin America(Caribbean,Central America,&South A

154、merica)2%EMEA(Europe,Middle East,&Africa16%US&Canada73%2%US&CanaUnitedKingdom3%Asia,Pacific,&Southeast Asia3%Oceana(Australia&New Zealand)3%N=431Industry SectorGovernment accounts for almost 1/3(23%)of respondents,with finance,banking&insurance(12%),Education(12%),and IT(10%)supplying another third.

155、InformationTechnology10%Energy&Utilities8%Healthcare7%Retail4%Manufacturing3%NFP2%Legal1%Government23%Other15%ationology%12%2Lifesciences&Pharma1%Transportation2%Education12%12%Finance,Banking&InsuranceIn which industry segment does yourorganization do business?Oth15N=453AIIM Industry Watch AIIM 202

156、3 www.aiim.org 32pageDepartmentsAround a quarter of respondents(24%)work in the IT department.Other participants are well spread across other departments.Which department do you workin within your organization?IT24%Operations&Logistics11%IM,RM,&IG9%Legal6%HRFinanceStrategyC-Suite orBoard LevelManufa

157、cturingOther22%Sales andMarketing9%5%4%5%3%2%N=434SeniorityAlmost half of the participants(49%)are mid-level executives.A further 39%occupy non-managerial staff positions.How would you describe yourlevel within your organization?Non-managementStaff Position39%Mid-level Executive-e.g.Director or Mana

158、ger49%Other5%Senior Executive-e.g.VP&Above7%N=433AIIM Industry Watch AIIM 2023 www.aiim.org 33pageJob Roles43%of participants have a role within records,document,content management,or information governance.The remaining respondents are spread across areas such as IT,HR,Customer Support,and executiv

159、e-level roles.Which of the following best describes yourfunction or role in your organization?CustomerSupport6%Business Analyst6%Compliance,Legal,Or Security4%Line Of BusinessResponsibility6%InformationTechnology/IT10%PeopleManager9%Executive Level WithBroad OrganizationalResponsibilities8%Other8%Re

160、cords,Document,Content Management,Or Information Governance43%4%6%ive L Level WithOrga anizationalPeopleManagerormatiohnologyocuRecords,DonagContent ManN=433AgeMost respondents were over 30.Those 45-60 accounted for 44%and 30-44 for 42%.Whats your age?45-6044%18-2914%30-4442%N=290AIIM Industry Watch

161、 AIIM 2023 www.aiim.org 34pageAppendix 2:Selective CommentsAIIM Industry Watch AIIM 2023 www.aiim.org 35pageAppendix 2:Selective CommentsWhat does the term“information management”mean to you?n The processes by which all kinds of documents and all their metadata is handled throughout their lifecycles

162、.n The use of technology,human,and other materials in the management of information,data,and knowledge generat-ed internally and externally to support decisions,process-es,and growth of the organization as well as the preserva-tion of information.n For me it means managing all the cycles and process

163、es related to the information within your scope of manage-ment from creation through archiving and then ultimate destruction or deletion.This means involving others who are contributors to the information in the process.We are all custodians and must work together to preserve and protect information

164、.n A holistic approach to the data and its context,regardless of form or control,that is used,managed,and leveraged by the organization.ManagementInformation ManagingLifecycleCreationStorageDistributionManageProcessSystemsDocumentssposalturedCollectionOrganizeGovernanceContentIntelligenceProcessingB

165、ig DataBBPMCRMInformationManagementnformation Di is s sKnowledgeStored TechnologyBPMAIIM Industry Watch AIIM 2023 www.aiim.org 36pagePlease indicate your level of agreement with the following statements.Completely agreeSomewhat agreeNeither agree nor disagreeSomewhat disagreeCompletely disagreeWe wi

166、ll see information governance fully automated within the next 5 years15.77%40.69%21.14%16.09%6.31%I have the skills I need to achieve my work-related goals27.07%50.96%15.29%6.37%0.32%We will return to a largely office-based mode of working within the next year19.05%21.59%21.27%24.76%13.33%Technology

167、 usage is driving the vast volume,velocity,and variety of information that is flooding my organization30.57%47.77%15.92%5.10%0.64%Technology is beginning to win the war against information chaos17.25%37.70%27.16%14.70%3.19%My organization will be 100%in the cloud by 202516.03%24.68%26.60%20.51%12.18

168、%Paper invoices will be eradicated by 202520.13%29.22%25.32%15.91%9.42%Information Management and Business strategies are closely aligned19.81%37.06%29.39%9.58%4.15%IT and the business will work more closely together in 202325.72%45.02%19.61%7.72%1.93%Environment,social,and corporate governance(ESG)

169、will become the primary driving force for information management projects19.17%31.63%29.71%11.82%7.67%Information governance,risk,and compliance management is a strategic initiative within my organization24.68%40.71%23.72%8.97%1.92%Information management is an attractive profession for recent gradua

170、tes19.23%41.35%22.44%13.78%3.21%Interpersonal skills are more important than technical skills for information management21.86%34.08%28.62%12.54%2.89%Information is viewed as a strategic business asset within my organization27.80%40.26%19.81%8.31%3.83%My organization identifies the problem/challenge

171、first then adopts technology to address the issue second20.97%35.16%21.61%16.77%5.48%AIIM Industry Watch AIIM 2023 www.aiim.org 37pageUnderwritten in Part ByAIIM Industry Watch AIIM 2023 www.aiim.org 38pageUnderwritten in Part By:Access is the largest privately held records and information managemen

172、t services provider worldwide,with operations across the United States,Canada,Central America,and South America.Access provides transformative services,expertise,and technologies to make organizations more efficient and more compliant.Access helps companies manage and activate their critical busines

173、s information through offsite storage and information governance services,scanning and digital transformation solutions,document management software and secure destruction services.Access has been named 12 times to the Inc.5000,the ranking of fastest-growing private companies in the U.S.For more inf

174、ormation on Access,please visit www.AccessCAccessAvePointA five-time winner of the Microsoft Partner of the Year award,AvePoint offers the only full suite of SaaS solutions to migrate,manage and protect data in Microsoft 365.More than 9 million cloud users rely on our solutions to make organizations

175、 more productive,compliant and secure.AvePoint Cloud Records easily automates business rules to manage your entire content lifecyclefrom creation to classification and retention.Electronic content from Microsoft 365,SharePoint on-premises,Exchange Online,social media,and file systems is managed dire

176、ctly alongside physical records,achieving quantifiable business outcomes without user intervention.Plus,delegated administration allows defined groups or users to manage content repositories and access security-trimmed search results and reporting.Backed by AvePoints powerful security and governance

177、 framework,Cloud Records is FedRAMP(moderate)Authorized,IRAP Assessed,and VERS and NARA compliant.Learn more at AIIM Industry Watch AIIM 2023 www.aiim.org 39pageUnderwritten in Part By:Canon enables digital transformation,regardless of where youre working,with our combined device and information man

178、agement services and solutions designed to seamlessly integrate paper and digital.Delivered via the cloud,on-site or in a hybrid environment,our Digital Transformation Services help you achieve enhanced productivity,collaboration,security,compliance and sustainability goals to help organisations gai

179、n transparency and control over the entire document lifecycle.For more information visitwww.canon-CanonFor over 70 years,youve trusted Iron Mountain to care for your most valuable assets.So who better to help you unlock new ideas and insights from your data that will not only accelerate your busines

180、s,but also elevate it,in so many ways?From records clean-up services,to information management and content services solutions,we empower you to take control of your data and bridge the gap between physical and digital information,enabling your organizations digital transformation.Our comprehensive,f

181、ive-step approach will help you identify where content resides and what to do with it,digitize information,securely store for easy access,automate workflows across critical business processes,and unlock value to make informed business decisions.Let us partner with you to elevate the power of your wo

182、rk and enable what you didnt even know was possible for your information management program.Visit for more information.Iron MountainAIIM Industry Watch AIIM 2023 www.aiim.org 40pageUnderwritten in Part By:Meet your teams where they are already working with OpenText Content Cloud,a composable platfor

183、m that connects people,content and process to:l Power employee productivity and deliver information when and where its needed to help organizations make smarter,faster decisions.l Uplift operational experiences and connect content to process to bridge information silos and stop information chaos.l S

184、ecure and control information across its lifecycle and keep information safe with a zero-trust approach.Address the most complex use cases at scale all with the flexibility to run your solution anywhere with Content Cloud.Learn more at OpenTextOASIS Group is the largest privately-owned information m

185、anagement provider in Europe,securing and managing over 115 million barcoded items,200TB of digital data,and scanning more than 17 million images per month.Since forming in 1999,OASIS Group have grown steadily,now employing over 1,700 Team Members.Today the group serve more than 11,500 clients from

186、over 70 locations across six countries;Belgium,Great Britain,Netherlands,Northern Ireland,Poland and the Republic of Ireland.Together these sites provide secure,affordable and comprehensive information services to clients in diverse industry sectors including education,energy,finance,government,heal

187、thcare,legal,manufacturing and retail.OASIS is at the forefront of Information Management;winners of the Document Manager Awards for four years running(2019-2023)for their Electronic Document and Records Management System(EDRMS)Omnidox.Services provided by OASIS include:Cloud storage&business contin

188、uity Digital transformation Tape&media vault storage Records management Regulatory compliance&GDPR Scanning&digitisation Shredding&destruction Tape restoration&conversion Vault storageFor more information visit:OASIS GroupAIIM Industry Watch AIIM 2023 www.aiim.org 41pageUnderwritten in Part By:PFU L

189、imited(“PFU”),a subsidiary of Ricoh Company,Ltd.,is a$1.3 billion global enterprise that designs,develops,manufactures,and globally markets computer hardware,peripheral products,enterprise software,and systems.PFU is one of the worlds leading document scanner companies which offers a broad portfolio

190、 of document scanners for personal,desktop,workgroup,and high-volume production environments.PFU has been engaged in the document imaging scanner business for more than 30 years.For more information,please see Ricoh Document ScannersProventeq is your ideal partner for intelligent content management

191、and digital transformation solutions.Make your business content work smarter,accelerate business growth and foster an environment of innovation and collaboration by moving to a modern,cloud-based solution.Irrespective of where you are in your digital transformation journey,we can help your organizat

192、ion to transition to an intelligent workplace.With customers in over 25 countries and offices in 5 countries,we pride ourselves on always delivering innovative,professional and reliable services for all of our clients.To reflect our commitment to providing top quality service,we have been awarded a

193、significant number of accreditations by a variety of independent,professional bodies and modern content service providers.Wed like to add you to the list of customers to support your business growth.Find out more by paying our website a visit to explore a full list of the solutions we can offer Prov

194、enteqAIIM Industry Watch AIIM 2023 www.aiim.org 42pageShinydocs automates the process of finding,identifying,and actioning the exponentially growing amount of unstructured data,content,and files stored across your business.Our solutions and experienced team work together to give organizations an enh

195、anced understanding of their content to drive key business decisions,reduce the risk of unmanaged sensitive information,and improve the efficiency of business processes.Our solution works in the background,ensuring no change management or end user disruption.For more information visit ShinydocsUnder

196、written in Part By:Rocket Software partners with the largest enterprises,in all industries,to solve their most complex IT challenges across infrastructure,data and applications with solutions that simplify,not disrupt their modernization journey.Trusted by over 10,000 customers,Rocket Software helps

197、 enterprises modernize in place with a hybrid cloud strategy,so they dont need to re-platform or build from the ground up.The companys 2,600 global employees work with customers to accelerate and optimize their modernization journey while meeting evolving market needs.Rocket Software is a privately

198、held U.S.corporation headquartered in the Boston area with centers of excellence strategically located throughout North America,Europe,Asia and Australia.Rocket Software is a portfolio company of Bain Capital Private Equity.Learn more at www.RocketSRocket SoftwareAs you read in this report,Informati

199、on Management will look very different in 2023!In many ways,thats a relief,but it also means new challenges to overcome,like:l Supporting remote-based and work flexibility l Aligning business and technology strategies l Creating a framework for information valueStay ahead of the curve with AIIM Memb

200、ership an affordable annual subscription that combines a robust collection of original educational content with a buzzing online community of peers eager to share feedback,offer support,and celebrate your wins.Your community awaits.2023 Belongs to the Information StewardsAIIM Industry Watch AIIM 202

201、3 www.aiim.org 44pageAbout AIIMHere at AIIM,we believe that information is your most important asset and we want to teach you the skills to manage it.Weve felt this way since 1943,back when this community was founded.Sure,the technology has come a long way since then and the variety of information w

202、ere managing has changed a lot,but one tenet has remained constant weve always focused on the intersection of people,processes,and information.We help organizations put information to work.AIIM is a non-profit organization that provides independent research,training,and certification for information professionals.Visit us at www.aiim.org.This research and report were developed in cooperation with:2023 q+1 301 587 8202 E helloaiim.org H www.aiim.org