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1、RIGHT THEWRITE THEPUBLICSECTORTECHNOLOGYFUTURETechnoVision2023-24TABLE OF CONTENTSFOREWORD 04INTRODUCTION 06RIGHT THE TECHNOLOGY,WRITE THE FUTURE 08OVERVIEW OF TECHNOVISION 09YOU EXPERIENCE 10WE COLLABORATE 16THRIVING ON DATA 22100416222TECHNOVISION 2023-24:PUBLIC SECTORPROCESS ON THE FLY 28APPLICAT

2、IONS UNLEASHED 34INVISIBLE INFOSTRUCTURE 40BALANCE BY DESIGN 46APPLYING TECHNOVISION IN THE PUBLIC SECTOR 54A FEW MORE THINGS 64TECHNOVISION 2023-24:PUBLIC SECTOR EDITION 6634404628Table Of Contents34FOREWORDThe beautiful,intriguing artwork of this TechnoVision 2023-24 edition makes me revisit it re

3、peatedly.Lets take a look at the front cover in particular.Is it a mirror,or a doorway,or both?Do we look forward to what is coming,or backward at what has been?Is the future bright and established,or still an empty slate waiting to be written on?It also seems to ask us what kind of future we want.W

4、ill it be a future in which technology constrains business,or empowers it?One where you choose profit over the planet or find profit in sustainability?A technocratic future,or one in which we always put people first?Will we use technology for resilience and agility,new ways of growth,doing things di

5、fferently,or something else?Whatever scenario pans out,we know technology is an integral,indispensable part of the equation.So,if we indeed aspire to thrive on technology,what are the options that help us build a better world,a more successful enterprise?And what are the delicate trade-offs to be ma

6、de when we realize that applying technology requires human and natural resources that are increasingly scarce and that certain technology options even may have an undesirable societal impact for example on the environment or in terms of ethics?Choices,so many choices.Marc Reinhardt Head of Public Se

7、ctor and Healthcare,Capgemini4TECHNOVISION 2023-24:PUBLIC SECTORIn my foreword to TechnoVision 2023 I explained what makes our annual report on technology trends so different.More than a report to read,it is a trusted and insightful guide that helps business leaders,CIOs,and technology practitioners

8、 make the right choices,devise technology-enabled enterprise strategies and build transformation plans for the short and long-term challenges they face.Yet there is another dimension of TechnoVision one that becomes clear when a business leader holds these technology trends in their hands:the sector

9、-specific context in which the potential of technology becomes a reality.Each sector brings its own specificities and requirements.The business needs are always the starting point.How successfully any technology is applied to them,and the impact this technology makes depend on the depth of industry

10、expertise as well as technology know-how.The public sector is no exception to that.Job centers,armies,smart cities,tax authorities,or central government all are engaged in a technology journey and are transforming the experiences of citizens,employees and partners.If you want an AI system to provide

11、 the best results,you need to become skillful in prompt engineering:articulating through a chain of carefully selected words what your intention is.Selecting the wrong words leads to unexpected results and adding more words to the prompt is not always helpful.Context and sequence can be all-determin

12、ing.This is not so different from todays public sector,in which TechnoVision 2023-2024 can help governments,agencies,institutions,and participating citizens find the right tech prompts to get the future we want.Pascal BrierGroup Chief Innovation Officer,Capgemini5Right the Technology,Write the Futur

13、e.In a sector where doing the right thing for society is both mandate and moral compass,technology is ready to be harnessed for the greater good.We cant say the public sector has sailed away from the troubled waters tackled in the last edition of 2022-23 while we hopefully left the pandemic behind u

14、s,uncertainty took other forms.On the one hand,we witnessed new conflicts in many parts of the world,including an all-out war in Eastern Europe,an unexpected and unwanted repeat of history.Inflation,as well,made a return that challenges citizens in their daily lives and governments in their roadmaps

15、.Climate change sends more and more sharp warnings of its impact on our societies.Sustainability is key,and that also is true for finances.Even if we need cash to do many things,we cannot just borrow like there is no tomorrow as tomorrow,our succeeding generations will be responsible for repaying th

16、is debt,so the future must be written along a clear theme of efficiency.We all governments,citizens,corporations must do what it takes to get the outcomes we need.The way to get there is mission-orientation,for which the public sector must fundamentally reinvent itself,become more entrepreneurial an

17、d proactive,and take on a cultural and organizational transformation.And all this while staying on task the management term for this is perform while you transform!It goes without saying that there is fresh set of trends in this TechnoVision report.New industry-specific clouds are emerging as the on

18、ly possible way for the public sector to lessen the burden of legacy IT landscapes while doing justice to sovereignty requirements.Green software engineering is reshaping the applications portfolio in a sustainable way to help achieve sustainable development goals,and we see net-zero data helping to

19、 collect,leverage and share knowledge for energy efficiency or cleaner supply chains.Meanwhile,we envision the Internet of Twins approach evolving to create extended,mixed realities in which we deliver both superior experiences,and operational efficiency.And then there is the distributed,decentral m

20、esh web that relies much less on one silo,fixed assets and structures and creates more value.And do we even need to point out how Gunnar MenzelChief Technology and Innovation Officer,Global Public SectorPierre-Adrien Hanania Global Public Sector Chief of StaffINTRODUCTION6TECHNOVISION 2023-24:PUBLIC

21、 SECTORcreative machines such as ChatGPT also made their arrival in our public services,helping civil servants with anything from trivial tasks to research insights?GenAI can deliver far more than this,but that is a chapter countries and agencies have to write individually after a dialogue with thei

22、r stakeholders.And there is more treating the public sector as a homogeneous monolith will not do justice to its complexity.In this years edition,you will discover segment focus,marrying tech,impact,and future for a happy set of use cases for tax and customs just as for healthcare,for welfare,just a

23、s for defense and more.A match made in real life.Three guiding principles will make their appearances again and again,like a red thread for a desired future:Sovereignty in its purest form as a sustainable commitment towards ones own resilience and resourcefulness.Data unleashing ecosystems the trans

24、formation of more and more information into impactful knowledge,by the act of sharing and opening up.Purpose to remind us why and for what goal technology is leveraged for the betterment of life and satisfaction of our citizens,in harmony with other parts of the world and our environment of flora an

25、d fauna.All three define what the public sector is looking for:a viable,open and mindful relationship with technology.A compass in these times of uncertainty.Something old,something new and TechnoVision remains true to its vision:an accessible,well-structured,actionable framework,describing 37 techn

26、ology trends,which are based on the contributions of over 55 Capgemini experts from over 15 countries,and from many different domains.There is something for everyone,whether you are an IT expert looking for the serendipity of unexpected angles,or a tech-curious businessperson wanting to understand t

27、he buzz.If nothing else,TechnoVision brings you some fresh thinking to address the business issues of today and helps you design,plan,and ultimately,write the future you want.Sounds about right,doesnt it?7Benjamin Franklin,one of the founding fathers of the United States,was what you could call a po

28、lymath:an individual who masters a wide variety of subjects and is able to tap into all of them to solve specific problems.Just like other polymaths think Leonardo da Vinci,Al-Biruni,Leibniz,Hildegard of Bingen,Rabindranath Tagore he covered areas as diverse as science,technology,engineering,mathema

29、tics,and the arts.He was an influential writer,scientist,inventor,statesman,diplomat,printer,publisher,and political philosopher.Today,he would no doubt have been an accomplished data scientist,software engineer,and enterprise architect as well.Portfolio management might even be his forte,as he has

30、been credited as the inventor of the Pro&Con list,which is still an effective decision-making tool.He would also have been a popular meme-maker on social media.Always quick with a bon mot,he produced an impressive longlist of quotes:“Haste makes waste”,“If you desire many things,many things will see

31、m few”,“Lost time is never found again”.These are just a few examples of his one-line wit that remain as relevant as ever.In TechnoVision published this year by Capgemini,you will find the explanation behind many new principles the report leans on page by page and chapter by chapter.In this edition,

32、we have integrated those,and tailormade their understanding to a public sector context.The purpose of doing well by doing good,the abundance of ways to do so,and the necessity to use technology responsibly by considering the scarcity of resourcesthese are the storylines toward better futures.Public

33、sector organizations,like those in any other sector,have many opportunities to shape their future with digital technologies.The public sector comprises a heterogeneous landscape of stakeholders working at different levels of government,in ministries,departments,agencies,authorities and a myriad of o

34、rganizations.For simplicity,we divide them here into six segments:public administration,tax and customs,security and justice,public defense,welfare,and public healthcare.In those segments,its about nothing more,and nothing less than helping master the real-life environment for public servants and ci

35、tizens.And it takes an act of virtue,as well as order,justice,humility,and temperance,all dear to Benjamin Franklin,to steer the future of the public sector using technologies that facilitate improved services and outcomes.Applying these technologies to real-life challenges is what counts,as the rea

36、der will discover in this report,in each of the segments and with concrete use cases to illustrate the impact technology can have.Hence,its all about applying.Because a public servant and a citizen can be accomplished data scientists,software engineers and enterprise architects as well,and eventuall

37、y,nothing less than a Benjamin Franklin.RIGHT THE TECHNOLOGY,WRITE THE FUTURE8TECHNOVISION 2023-24:PUBLIC SECTORTechnoVision categorizes technology trends into six containers,offering a snapshot of innovation from different perspectives(the what)ranging from user experience and collaboration,via dat

38、a and process automation,all the way to infrastructure and applications.A seventh container offers a series of overarching design principles to successfully apply the trends and create transformational impact(the how).These principles help to build a sharp mindset,ready for any portfolio,program,pro

39、ject,architecture,innovation initiative,or idea.You Experience and We Collaborate are at the heart of the technology-driven exchange.This core foundation is surrounded by the more functional containers Thriving on Data,Process on the Fly,Applications Unleashed,and Invisible Infostructure.This collec

40、tion of trends is all wrapped up with Balance by Design,as the overarching container to be considered while working with the others.Within each container,five key trends are presented as one-page summaries,designed to be crisp and to-the-point,yet appetizing enough to warrant further study.They all

41、describe The Desired Future,which describes the trend,and The Tech,which provides links to key technologies and standards.In addition,they all contain A Future to Read with a business case either from Capgemini or externally with the fundamental challenge(Why),the implementation solution(The Right T

42、echnology),and the benefits that have arisen from it(The Future).For each trend,A Future to Write describes how you can get involved in the area.Each trend also mentions an expert in residence that anyone can connect to if they want to know more about the topic.Balance by Design our overarching cont

43、ainer follows a slightly different setup to the other six,offering views of how to shape balance within an organization using seven clear design principles including anti-principles that are sometimes easier to detect than the principles themselves.9OVERVIEW OF TECHNOVISION BALANCE BY DESIGN BALANCE

44、 BY DESIGN BALANCE BY DESIGN BALANCE BY DESIGNThrivingOn DataProcessOn The FlyApplicationsUnleashedInvisibleInfostructureYouExperience We CollaborateINTRODUCTION YOU EXPERIENCEAdministrations and public services are under increasing pressure from governments to deliver a quality user experience.But

45、what does it entail within the public sector?A positive user experience in the public sector ensures that citizens expectations,when they use a service,are met,creating a sentiment of simplicity and satisfaction.But why is it so very important in public services?Because it ultimately fosters trust i

46、n governments,lowers the cost to serve,increases the attractiveness of civil servants jobs,and in essence,it contributes to social peace.What are the enablers of a good user experience for citizens?Personalization:One of the main challenges is the variety of citizens needs.Citizens experiences are i

47、nfluenced by where people live,what resources they have,their capacity to use a digital service,their knowledge of their rights,etc.The ability to gather data at each interaction channel to create a 360 view of habits and needs is crucial.This ensures citizens feel understood and considered by the a

48、dministration,improving interactions with agents.Establishing customer-experience-monitoring systems could allow the administration to use real-time data to improve the experience.No friction:Citizens encounter several events in their lives that necessitate them using various public services.Take th

49、e example of a birth:you must interact with family allowances,health insurance,childcare,etc.Public services can go further in the development of one-stop shops:cross-administration approaches centered on the life events of a citizen to create seamless journeys.The French digital platform myChild.fr

50、 is an example of that.Dont be afraid to use innovative technology:AI,metaverse,and IoT are opportunities to enhance or simplify the user experience.For example,the complexity of administrative procedures,in particular on the web,is an obstacle to the use of public services.The emergence of large la

51、nguage models(LLMs)offers an opportunity to simplify procedures.They are an excellent tool for setting up multipurpose chatbots.Associated with other GenAI models and in particular visual language models,capable of generating images from texts,or even animated images,it is possible to envisage that

52、future administrations will provide chatbots with all the qualities of a real assistant.It could therefore bring a small revolution in terms of user experience,by constituting a precise,understandable,and rapid way to accompany citizens in their procedures and answer standard questions.Harm ErbVanes

53、sa Ouaknin10TECHNOVISION 2023-24:PUBLIC SECTOREXPERIENCE The Desired FutureEnsuring a seamless,user-centric government experience involves meeting the expectations of citizens,employees,and business partners.Across communication channels,interactions are designed to be timely,efficient,and stress-fr

54、ee,aligning life events with government obligations.The goal is to elevate public sector services to mirror private sector standards in usability,sustainability,and convenience,establishing the public sector as a leader in inclusive,frictionless design.Users aspire to fulfill their government obliga

55、tions,whether triggered by life events or pressing needs,such as the cost of living or disabilities.Humanized,intuitive services are essential,alleviating stress and pressure through efficient,timely,and process-driven interactions.Users see government as well connected with joined up processes acro

56、ss departments.Users demand transparency,accountability,simplified policies,streamlined processes,and real-time updates through multi-channel platforms.Services are accessible whenever users require them,personalized to preferences,ensuring data security and confidentiality.Real-time understanding o

57、f user expectations and intentions is vital,forming the basis of what we term Experience2.The Tech Customer Experience Management:Usermind,Highspot,Uxpressia,Invision Real-time journey management tools:Kitewheel,Alterian,Pointillist,Thunderhead,Usermind,Adobe Journey Optimiser,Salesforce Personaliza

58、tion,Braze Customer platform technologies:Salesforce Clouds,Adobe Marketing Cloud,SAP CX,Pega,Usermind,Cemantica,Acoustic,Hubspot,Threekit,Genesys,NICE CXOne Virtual and augmented reality:PTC,Unity,Meta Quest,Hololens,Perfect Corp,Varjo,Nvidia Customer data technologies:Tealium,Salesforce C360/CDP,M

59、icrosoft Dynamics 365 CI,Adobe AEP,SAP CDC,Segment,Treasure Data,Bloomreach,Algonomy,Oracle Unity CDP Mobile engagement platforms:Braze,Moengage,Vibes,AirshipA Future to Read Revolutionizing Contact Tracing for Public Health and Hospitality NHS ScotlandWhy:The Scottish NHS wanted to develop a nation

60、al digital contact tracing service to protect public health during the COVID-19 emergency and to enable the hospitality sector to re-open safely after the lifting of lockdowns and restrictions.The Right Technology:Multiple government and public health stakeholders partnered with Capgemini to develop

61、 the Check In Scotland service,which features QR code scanning technology and quickly became the countrys go-to national contact tracing solution.The Future:The service was used by 27,000 businesses,representing almost two thirds of all hospitality venues in Scotland,while the project led to the fac

62、ilitation of more than 20 million check-ins,including more than 500,000 app downloads.Cost efficiency targets were achieved with 7.7 million in savings through efficiencies in the contact tracing process.A Future to WriteFive ways to start:Create world class-customer services that allow for self-ser

63、ving through conversational design,chatbots and Generative AI Nudge the user in the right direction to help them meet their obligations Innovate with adjacent industries Delegate authority creating services that support individuals assisting those that are digitally excluded Clarify the ask and the

64、actions enabling better understanding and more compliance.Jatinder Gill11The Desired FutureWater flows into the sea another world we can dive into.Combine VR/XR with AI and Quantum,and with the same immersion we melt into a new world,in which we can travel between the future and the past.What if we

65、could not only overcome great spatial distances using virtual reality,but also travel into the past and the future?What if we could not only simulate and predict complex situations and coherences involving thousands of parameters,but experience this reality interactively in real time?The combination

66、 of VR with AI and,in the near future,Quantum,creates just such an interactively explorable reality.Today,the use cases for combined VR and AI are already diverse and in demand be it training speeches on virtual stages measuring the speakers performance using NLP models,be it the Medical Training,Vi

67、rtual Reality Surgical Simulation,Armed Force Training or Complex System Simulation,Immersive Travelling and True Socializing(metaverse).The Tech NFT-based metaverse platforms:Decentraland,The Sandbox,Axie Infinity,Sensorium,Somnium Space,Cryptovoxels,Sorare,Unity,Upland,Spatial Virtual collaborativ

68、e platforms:Microsoft Mesh,AltspaceVR,Mozilla Hubs,NVIDIA Omniverse,Second Life,VRChat,Glue,Party.Space,Yulio,Arthur Avatars:ReadyPlayerMe,Soul Machines Digital DNA platform,Microsoft Rocketbox,Wolf3D,Avatarsdk VR trade fairs and conferences:Virbela,HexaFair,vFairs,Hopin,MootUP,EventX,6Connex,GTR Vi

69、rtual gaming platforms(non Web3 metaverse):Roblox,Fortnite,MinecraftA Future to ReadPioneering Smart Tourism with the Metaverse Incheon Metropolitan City in Northwest South KoreaWhy:The traditional approach to tourism promotion was becoming less effective,and physical restrictions due to the COVID-1

70、9 pandemic made it difficult for tourists to visit Incheon in person.Additionally,there was a need to find innovative ways to engage tourists and offer them unique experiences.The Right Technology:The integration of the metaverse concept further expands tourism possibilities,allowing virtual explora

71、tion of destinations.Through AR Incheon,visitors enjoyed augmented reality experiences,including interactive maps and historic tours via a mobile app.Incheoncraft extended the experience with Minecraft,enabling virtual exploration and historical re-enactments.The Future:Smart tourism cities combine

72、technology and tourism to offer convenient experiences while improving residents quality of life.The metaverse enriches tourism by enabling virtual visits,making it accessible to a wider audience.This innovative approach enhances tourism attractiveness and accessibility,revolutionizing the travel in

73、dustry and tourist experiences.A Future to Write Do you know The Butterfly Effect?Just the flap of a butterflys wings in Brazil can trigger a tornado in Texas.Applied to the tech context,what does it mean for us?Complex process chains in logistics with many dependency variables behave similarly to a

74、 dynamic system(chaos theory).The smallest change in variables has immense effects.Imagine,a train leaves Munich five minutes late and arrives in Cologne three hours later(because everything is building up train crossing,train sequence,heavy route utilization,.).Simulating or even virtually living t

75、hrough such complex systems including the affected behavior upon unintended(unforeseen)changes requires extremely high computing power.And now imagine that we can visually,immersively experience all these complex relationships,their entanglements,cause-and-effect behavior in an extended reality.From

76、 logistics processes to pandemic effects to the impact of climate change.I invite you to this amazing future that begins right now!ME,MYSELF AND MY METAVERSEEldar Sultanow12TECHNOVISION 2023-24:PUBLIC SECTORINTERNET OF TWINSThe Desired FutureCreating a link between multiple data sets describing a pr

77、oduct,an asset,or a process,can allow for more effective decision-making,facilitate collaboration based on a single source of truth,and help to predict future outcomes.As we generate and consume more and more data(the volume of data created,consumed,and stored will triple from 2020 to 2025),it gets

78、harder and harder to make sense of it all.Tremendous amounts of intelligence and insight are possible but we easily get swamped by the volume,and the multiplicity of formats and systems.The aim of a digital twin is to create the most realistic representation of real-world entities and operations,pas

79、t,present,or to be,to facilitate informed decision-making and foster operational efficiency.It un-siloes data and correlates it to facilitate access and generate insights.A digital twin is a combination of data federation,ontology to build the relationships,and rendering to visualize the information

80、 and insights generated.As such it requires not only these digital twin core components,but also the underlying systems to generate the necessary data.The Tech Data federation and collaborative platforms:Azure digital twins,AWS TwinMaker,Autodesk Tandem,Dassault Systems,SiemensA Future to ReadChatta

81、noogas Green-Light Traffic Congestion Improves with a Digital TwinCity of Chattanooga,TennesseeWhy:The city seeks to reduce greenhouse gas emissions and ease traffic congestion,which is particularly challenging given the citys topography and heavy traffic.Traditional solutions are costly.Its a compl

82、ex urban challenge requiring innovative energy-efficient strategies.The Right Technology:The Digital Twin Project used machine learning and real-time road data to simulate the citys traffic.It identified congestion causes,recommended solutions,and made real-time signal adjustments,reducing energy us

83、e and traffic delays.The Future:The Digital Twin Projects success provides a scalable solution to tackle traffic congestion and lower energy emissions.Its framework,cloud-based controls,and machine learning methodologies can be adapted to different cities.Its paving the way for nationwide traffic an

84、alysis innovation.The city itself benefits with 16%energy reduction and 32%fewer traffic delays,enhancing the quality of life for its citizens.A Future to WriteRead the IoT CRI study of Capgemini|Check out the Hannover Messe yearly event|Check the Digital Twin Use Case of GAIAX.Thomas Perpre13NO FRI

85、CTIONThe Tech API management and microservices:Microsoft API Management,Mulesoft,Apigee API Management,AWS API Management,IBM API Connect,Dell Boomi API Management IoT:Microsoft Azure IoT Platform,Google Cloud IoT Core,AWS IoT,Intel Movidius Vision Processing Units(VPUs),SharpEnd XR:Unity,Unreal Eng

86、ine,OpenXR,Microsoft Mixed Reality,Google ARCore,ARKit AWS Sumerian,Wikitude Augmented Reality,BLIPPAR studio,Perfect Corp,UltraLeap,Matroid Web3:Circle,Alchemy,Polygon,BitwaveA Future to ReadEmpowering Savings for All UK GovernmentWhy:The UK government aimed to promote a regular savings habit among

87、 citizens with low incomes,addressing the challenge of 8 million people lacking financial savings and 13 million facing difficulties in the event of a 25%income drop.The Right Technology:Applying the discovery phase of citizen service assessments,interviews were performed on potential demographics t

88、o understand their current savings habits,challenges and motivations.Findings led to a digital set up tackling the identified low numeracy and literacy skills,access to computers and the high volume of accessibility needs etc.The Future:Over 260,000 accounts were successfully opened through web and

89、app interfaces,resulting in 40 million in savings for citizens and an impressive 95%customer satisfaction score.A Future to WriteCentral and local government services that remove,rather than create,frictions.By supporting citizens during their key life events,government departments can design experi

90、ences that are inclusive and accessible for everyone,while improving internal efficiency by securely sharing data among departments.Start small,with few life events that require more interactions from citizens and work in collaboration with other departments and organizations to simplify citizen jou

91、rneys,reducing friction.Read our Point of View on Citizen Digital Services.The Desired FutureFrom self-serve to proactive services,governments are moving towards a frictionless experience for their citizens and employees.Government departments leverage their rich data to reconfigure services around

92、life events.This gives citizens access to all the services they need for events like childbirth or marriage in one place,reducing the need for multiple interactions with different public offices.What enables this transformation?Data ecosystems combined with data governance policies and practices tha

93、t facilitate secure data sharing.Service design standards that include users in the design of services.And a culture of collaboration across sectors.A good starting point is the redesign of a number of services connected to a single life event,with the participation of multiple departments and organ

94、izations involved in the current service delivery.Analyzing the event from the perspective of citizens will highlight how touchpoints with customers can be improved and internal processes streamlined.By learning and iterating the approach,government departments can enable larger scale service redesi

95、gn and offer a frictionless citizen experience.Alessia Capula14TECHNOVISION 2023-24:PUBLIC SECTORI FEEL FOR YOUThe Tech Emotion AI in learning:Entropik,Smile,Proctortrack Employees management:EI Experience,TeamEQ,Amber,Lead Honestly,InsideBoard AI to build resilience:Driven,Resilient AI,Resiliency E

96、motional analysis:ENABLEX FACEAI,TypingDNA,Emokit,NVISO,Element Human,Receptiviti,ComapanionMX Facial analysis:smileML,Affectiva,Amazon Rekognition,Microsoft Face API Driving AI:drivebuddyAI,Affectiva Automotive AI Retail Solutions:LilyAI,Entropik,madstreetden Language analyzers:Watson Tone Analyzer

97、,Emoshape,Cognito,Amazon Connect,Modulate-ToxModA Future to ReadFighting Loneliness with Data and AICruz Roja Espanola,SpainWhy:The silent epidemic of the 21st century,unwanted loneliness,necessitates early detection,with events like the COVID-19 pandemic exacerbating the issue.The Right Technology:

98、The solution encompasses three dimensions:data-driven detection and diagnosis of needs,the identification of emerging problems through behavior pattern analysis,and the design and implementation of personalized,effective,and efficient responses at all levels.The Future:This approach benefits diverse

99、 cases,including homeless individuals,the sick,prisoners,ex-offenders,migrants,and refugees,contributing to building a more inclusive society by utilizing data for both short-term identification of those in need and long-term support throughout critical actions.A Future to Write Check for use cases

100、where the interaction with the citizen is key|Make sure the human is always in the loop|Create added value from the use of Emotion AI for public servants|Read the article Machines that feel on .Aleksandra DomagalaThe Desired FutureIn the rapidly evolving world we live in,we witness incredible advanc

101、ements in user experiences and Artificial Intelligence.AI is intelligent thats obvious,but is it wise?Can it be empathetic?Can it feel the joy of success and the joy of helping others?Not presently,but what is important is that AI can assist us in becoming better and wiser individuals.It can aid us

102、in making informed decisions by utilizing top-notch data and enable us to support others more effectively by being aware of a wide range of perspectives.That can also give us a deeper comprehension of diverse needs.It is essential to remember that technology is a tool,and humans are the driving forc

103、e behind its purposeful application.In the public sector,where empathy,compassion,and understanding play a vital role,the collaboration between humans and AI can unlock extraordinary possibilities.15WE COLLABORATEINTRODUCTION The public sector is constantly evolving,driven by the need to adapt to ne

104、w realities such as hybrid working models,public data management,cross-industry focus,decentralized organizations,and technological collaboration.At the heart of these transformations,digital public services materialize into public value,balancing the conflicting needs of citizens,agents,and policy-

105、makers.Collaboration is at a pivotal point,essential for building trust through transparency,ensuring appropriate engagement with all stakeholders,and striving for operational excellence.By offering flexibility to the workforce and pivoting around the team,the citizen,the agent,and the politician ca

106、n all expect greater value as part of a holistic cross-functional experience.The adoption of hybrid working methods has been a major change for the public sector,which is now part of the new norm.It is not only profoundly changing relations between agents,but also relations with partners and users o

107、f public services.New tools and new approaches for remote and asynchronous collaboration are becoming a permanent component of the working culture of public organizations.Citizen demand for seamless digital experiences is pushing public organizations to go beyond the boundaries of their mission to d

108、evelop new value propositions with partners,startups,universities,and sometimes other governments.Its also the best way to achieve common objectives in terms of sustainability and social interest:rethinking the way resources are consumed and produced,with an emphasis on resilience and sustainability

109、.The future of work relies on organization-wide agility.In the face of post-pandemic challenges and talent shortages,the hybrid workforce model promises increased productivity and substantial cost savings.To take advantage of this,the public sector will need to continue reinventing its teamwork and

110、culture which will require robust technology.As social beings,we thrive on interaction,and modern,flexible collaboration platforms are the new canvas for creating public services that match individual and collective needs.Mesh technologies are revolutionizing collaboration within and between public

111、sector organizations.Thanks to sovereign cloud-based infrastructure,agile microservices,secure citizen data sharing,intelligent automation,and hyperconnectivity,collaboration is easier and more effective than ever for innovation in public services.Tomorrow,decentralized,token-based economies will em

112、erge and become part of the daily lives of citizens and agents alike.This is likely to allow common objectives to be achieved without the usual administrative complexities,speeding up the release of value,while ensuring the efficiency and sustainability which is essential to our society today.Shazia

113、 Joshi Thomas QuartierTECHNOVISION 2023-24:PUBLIC SECTOR16FLUID WORKFORCEThe Tech Workforce planning/HR solutions:Capgemini People Analytics,IBM Talent Management,Workday HCM,SAP SuccessFactors,Upwork Inc,Honeypot,Braincities,Faethm,Service Now(ITSM and CSM),365 Talents,Infor Workforce Management(WF

114、M),Oracle Fusion Cloud HCM Digital workplace solutions:Microsoft Office 365,G Suite,WorkJam Digital Workplace Self-management and work effectiveness solutions:Sapience,holaSpirit,glassfrog,Team EQ,Trello,Monday,Amplifai Employee adoption and well-being management solutions:InsideBoard,Peakon,Lattice

115、,15Five,QuantumA Future to Read Agile Transformation for Optimized Data ServicesGovernment sponsored Healthcare Provider,UKWhy:The challenge was to enhance the delivery of new Data Processing Services(DPS)by developing an optimized Operating Model with Capgeminis assistance.This required overcoming

116、traditional siloed workflows and significant manual efforts within the Insights&Statistics Directorate(DIS).Emphasis was placed on adopting agile methodologies for timely,customer-focused product delivery.The Right Technology:NHS Digital adopted an incremental,iterative approach to developing a Targ

117、et Operating Model(TOM)for DIS.They introduced the concept of a Model Office to test and prove the benefits of taking an agile approach to deliver new products.This innovative approach involved knowledge transfer and upskilling DIS staff on implementing the model-office delivery approach in future e

118、ngagements.It also focused on multi-disciplinary ways of working for more effective product development.The Future:By embracing agility and the model-office approach,they streamlined workflows,accelerated product development,and broke down silos.This transformation resulted in improved efficiency,fa

119、ster delivery of products,and the ability to adapt to changing customer needs more effectively.Overall,DIS achieved a more collaborative and agile work environment,setting the stage for future success and growth.A Future to WriteRead the Capgeminis research report on The Fluid Workforce Revolution|C

120、heck out Capgeminis solution on Reinventing Work.The Desired FutureIn todays dynamic landscape,the public sector is witnessing a transformative shift towards a fluid workforce,marked by agility,change management and upskilling.This framework emphasizes adaptability and responsiveness,enabling govern

121、ment entities to efficiently address evolving challenges.Change management strategies are crucial,ensuring seamless transitions,while upskilling initiatives empower employees with essential competencies for navigating a rapidly changing environment.While some agencies have embraced this framework,ot

122、hers are in the early stages of implementation.However,the potential is immense future-proof and innovative government organizations resulting in streamlined processes,enhanced citizen services,and improved decision-making with broader perspectives.By envisioning a workforce composed of partnership

123、talent,borrowed talent,freelance talent,and open-source talent,the public sector can address talent shortages and accelerate solutions through collaborative ecosystems.As the public sector harnesses the power of a fluid workforce,it lays the groundwork for a more responsive and resilient government

124、organizations,capable of thriving in an ever-changing society.Anne-Sophie Fritschij17THE TEAM IS THE CANVASThe Desired FutureAs social beings,we are wired to adapt our collaborating styles to changing circumstances,especially in the face of crises.This fundamental trait remains particularly pronounc

125、ed in the public sector,where interactions between citizens,businesses,and IT underscore inclusivity and progress.Despite reservations from certain governmental bodies regarding new work models,public services offer comprehensive solutions.In this era of virtual or hybrid societies,a shared digital

126、canvas serves as a conduit for citizens,IT experts,and businesses,erasing geographical barriers to nurture creativity and connections.Between economic uncertainties and shifting work dynamics,organizations strive to optimize IT investments and refresh workforce engagement.AI-powered tools appear as

127、a light of hope,promising increased productivity and a reshaped work landscape.This effort is driven by the urge to adapt and to foster growth.The integration of advanced technologies reflects this spirit,aiming to make interactions more intelligent,personalized,and secure.It serves as proof of our

128、collective will to transform challenges into opportunities for a brighter future.The Tech Collaboration platforms:Humanity Platform,Microsoft Teams,Microsoft Viva,Avaya OneCloud,Slack,Google WorkSpace,Asana,Trello Virtual meetings and events:Zoom,Google Meet,Cisco Webex,Adobe Connect,GoToMeeting Vir

129、tual/Augmented Reality and metaverse:Horizon Workrooms,Microsoft Mesh,Librestream Onsight Whiteboard and ideation:Mural,Miro,Bluescape,Klaxoon,Google Jamboard Surveys and quizzes:Medallia CrowdicityA Future to Read Revolutionizing Healthcare in Collaboration with Virtual RealityCTTI Catalan Governme

130、ntWhy:Collaboration in healthcare settings often requires a more hands-on approach than a traditional online platform can provide.Effective collaboration across different locations is vital for accelerated and efficient outcomes in healthcare.The Right Technology:Capgeminis Applied Innovation Exchan

131、ge has pioneered a Virtual Reality system,known as Recovire,specifically designed to facilitate collaborative experiences in healthcare.This cutting-edge system enables multiple users to convene in a shared virtual space,where they can interact with various medical and healthcare elements.Users are

132、represented by avatars,and the system incorporates voice over IP communication for seamless interaction.The Future:The solution allows a visually attractive immersive experience,allowing images,videos,or other specific healthcare elements to be shared and analyzed together.The system is open and sca

133、lable,so unlinked to any specific technology or hardware,allowing the system to be compatible with a wide spectrum of devices.Recovire has the potential to expand its functions,adding other capabilities in the future.A Future to Write Check out this research paper on GovTech:The Future of Government

134、:The Hybrid Workforce|Watch this podcast series on Microsoft:How to Make Government More Effective in a Hybrid World|Read this article from Harvard on The Future of Hybrid Work in the Public Sector|Have a look into the TOIs blog on Making the Case for a Hybrid Work Policy|Read this article from Stat

135、eTech on Hybrid Work Solutions Modernize Both Government Services and Workplaces.Priscilla Li18TECHNOVISION 2023-24:PUBLIC SECTORTAKEN BY TOKENSThe Desired FutureWelcome to a world where trust,transparency,and efficiency redefine our interaction with public services,governments,digital currency,trac

136、eability,and citizen engagement!In the era of blockchain and smart contracts,we witness a silent yet powerful revolution that promises to shape a desirable future for all.Imagine a transparent government,where every action is immutable and accessible to all citizens,ensuring complete accountability.

137、Envision digital currency that enables instant,affordable,borderless transactions,eliminating costly intermediaries and fraud.Picture a supply chain where each step is verifiable,from farm to supermarket,ensuring food safety and environmental sustainability.Dream of a more participatory democracy,wh

138、ere every citizen can engage directly in decision-making through autonomous and equitable systems.Ultimately,what we envision here is no longer a utopia but an achievable vision.The future we outline with blockchain and smart contracts is one where trust is the norm,citizen participation is encourag

139、ed,and efficiency is maximized.Its a future where every citizen can play an active role in shaping their own destiny and creating a better society for all.This potential drives us to commit further,innovate,and build an even more desirable future for citizens.The Tech Technologies:Ethereum,Hyperledg

140、er Fabric,Algorand,ConsenSys Quorum,Solana,Cardano,Circle,Ripple,Contour Blockchain Digital Asset Custody and Wallets:Metaco,Fireblocks,HexTrust,Settlemint,MetaMask,Tokeny,Anchorage,Komainu Securitization:ConsenSys Codefi,Polymath,Securitize,Polygon,Progmat NFTs:OpenSea,Rarible,Larva Labs CryptoPunk

141、s,Decentraland,Sandbox,Unity,CentrifugeA Future to ReadAn Energy Wallet Initiative to Motivate Residents to Save and Conserve EnergyThe Municipality of Emmen,NetherlandsWhy:Residents in the municipality of Emmen faced rising energy costs,and there was a need to motivate them to save energy and reduc

142、e their bills.Additionally,the municipality wanted to gather data on energy-saving practices within the community to guide future initiatives.Traditional methods of encouraging energy efficiency were proving less effective.The Right Technology:Emmen introduced the EnergieKnip program,utilizing a blo

143、ckchain-based Energy Wallet app.Residents could earn points by completing energy-related questionnaires within the app,and these points could be redeemed at local retailers for energy-saving products,who receive reimbursement from the municipality for participating in the program.The app ensured ano

144、nymity and security while storing earned points as rewards.The apps blockchain technology allowed for transparent and data-driven decision-making by collecting data on energy-saving practices without compromising user privacy.The Future:The Energy Wallet app brought significant benefits to the resid

145、ents just as much as the municipality.Residents saved on energy bills by earning points for answering questions.It enables Emmen to collect the data needed for data-driven decisions on energy-saving measures.High resident engagement and increased demand for energy-saving products boosted the local e

146、conomy,fostering sustainability and economic growth.A Future to WriteTo script the future of public services with blockchain,start by exploring existing blockchain solutions for government administration.Engage in initiatives for transparent governance,traceability of public funds,and safeguarding c

147、itizen data.These initial steps in applying blockchain technology can radically transform trust and efficiency within public services,paving the way for a more transparent and participatory future.David Guillonneau19The Tech Data sharing:Automation,AWS Data Exchange,Snowflake Blockchain and API:Bloc

148、kchain,APIfication,Hyperledger,Ethereum,IBM Blockchain Identity and access management:Kong,Ping Artificial intelligence and Internet of Things:AI,Google AI Platform,IOT,Microsoft Azure IoT Platform,Google Cloud IoT Core,AWS IoT Other technologies:Hyperledger,Codefi,Ethereum,IBM Watson,Microsoft Azur

149、e,Microsoft HoloLens,MindSphere,OpenAI,TensorFlowA Future to Read Enhancing Sustainable Farming Through Collaborative Data SharingUK Centre for Ecology&Hydrology,Rothamsted ResearchWhy:Collaborating effectively in the agriculture and food supply chain presents significant challenges.Real-time anomal

150、ies can lead to substantial costs and are difficult to assess,while addressing long-term sustainability issues demands collective action.The Right Technology:Capgemini Engineering teams implemented federated governance for the North Wyke Platform.This enables the sharing of data with Agri-tech compa

151、nies and industrialized livestock agriculture,fostering knowledge exchange and collaboration.The result is sustainable farming practices,improved crop yields,and reduced environmental impact for the participating organizations.The Future:The platforms distinctive structure with four self-contained f

152、arms,each managed from a distinct operational perspective,ensures that research outputs are directly applicable to real-world food producers in the form of data,creating a seamless example of value generation through collaboration.A Future to WriteRead this Microsoft story on Creating Connections at

153、 the World Economic Forum 2023|Check out this article from Solo-Using Service Mesh to Support Government Standards for Zero Trust Architecture|Have a look into this paper on How Mesh Network is a Better Alternative Solution to Internet Shutdowns and Network Disruptions|Read this article on ET news-2

154、023 Sees the Rise of Cloud Native,Service Mesh,and Open Source|Register and access the MuleSoft whitepaper on Accelerating Government IT Innovation with APIs and Microservices|Have a look into this blog post from VMware-The Critical Role of APIs in Microservices Architectures.YOUR MESH FOR LESSThe D

155、esired FutureCustomer demand for seamless experiences across services has given rise to meshed,data sharing ecosystems.It introduces a future driven by co-opetition,as organizations reach beyond the boundaries of their own industry to develop new value propositions with ecosystem partners.With the h

156、elp of changing ecosystem-based business models and cloud-based infrastructure platforms with hyper-connectivity,the public sector can drive unique administrative services and customer experiences by crossing the barriers of silos,industries,and regions.Not only that,but mesh collaboration is also p

157、roving key to addressing joint sustainability goals.This is exactly the rumble the public sector may be looking for to streamline and modernize its services.Troy Wuttke20TECHNOVISION 2023-24:PUBLIC SECTORThe Tech DAO development:Squads,Tribute Labs,Tribute DAO,Superdao,Radicle,Aviyel Governance:Arag

158、on,Colony,SubDAO,DaoKit,Myco,TributeDAO,Paladin Skills and recruitment:Talent,Rabbithole Project Management:Dework,HackMD,Clarity,Wonder,CharmVerse Access Control:MintGate,Guild.xyz,Cabin,Unlock,Grape Protocol Analytics:Uniwhales,Deep DAOA Future to Read EU Health Data Space Empowers Health Data Col

159、laborationCooperation of Stakeholders in the Health Field,European UnionWhy:The European strategy for data calls for a series of common data spaces that allow for increased collaboration between data holders,but to maintain the privacy of those who produce the data.The health data space is the first

160、 of these data spaces in a specific area to emerge.The Right Technology:The health data space is an ecosystem comprised of rules,common standards and practices,infrastructures,and a governance framework,but no appointed leader.The data space is a horizontal framework that builds trust.Equipped with

161、rules for accessing and processing health data,it supports the safe and secure use of health data and health-related information.In this way,its principles align with those of DAOs cooperation without subordination.The Future:All members of the data hub(EU governments,but also members of civil socie

162、ty and private business)enrich the databases with medical-administrative data,engage with the research community,provide a sustainable and scalable research platform with GDPR compliant infrastructure,and support the HDL to shape the future of health data access in Europe.A Future to WriteRead the W

163、orld Economic Forum DAO PoV|Have a look into this article The Decentralised Future of Corporate Governance?|Read this Forbes news article-The Best Examples of DAOs Everyone Should Know About|Check out this article on NLM about Designing a Health Strategy at Local Level|Read this MDPI article on Tren

164、d Analysis of Decentralized Autonomous Organization Using Big Data Analytics|Access the article on Forbes-Lawmakers in New Hampshire and Utah Recognize DAOs as Legal Persons|Have a look into complete guide on eGov-DAO:a Step Towards Better Government Using a Blockchain-Based Decentralized Autonomous

165、 Organization.The Desired FutureDecentralized autonomous organizations(DAOs)are gaining ground in the private sector,introducing a world powered by blockchain-based governance,enhancing trust,transparency,and reducing the need for human oversight.In the public sector,DAO principles can transform pol

166、icymaking,public service delivery,procurement,civic engagement and data governance,unleashing unseen levels of participation and efficiency in public sector processes.Efficiency also serves environmental goals.DAOs require less energy,less travel and fewer leaders.However,challenges remain related t

167、o legal frameworks,scalability and accountability.While inclusivity is a plus,representation in public decision-making is a concern.Ensuring equitable access and closing the digital divide is vital for ensuring DAO adoption benefits all.The path to trust-building in public sector DAOs will require c

168、areful setup and unbreachable rules encoded on the public blockchain.DAOs can unite champions across borders,making them well suited for tackling complex social,economic and environmental challenges.NO LEADERSDiana Szasz21THRIVING ON DATAINTRODUCTION The future belongs to those who believe in the be

169、auty of their data.While building on data has very often unleashed the wildest dreams,the past years have brought structure and reality checks into the discussion of what transforms information into knowledge for and by public services.The aspiration to lead the AI race saw many governments formulat

170、e their strategy,leading to the inception of programs and initiatives that focus on fundamental principles at the core:data management,data quality and even data availability.Yet,the data landscape never stopped to look into its own future,surfing on rising computational power and break-through tech

171、nology iterations that kept the discourse hot.Today,two converging forces seem to be writing a novel whose ending remains open:On the one hand,policy making is all around when it comes to data,and beyond governments,the EUs Data Act and AI act set the scene to promising perspectives for tomorrows ap

172、plications.On the other hand,pioneers challenge themselves along each iteration of their new ideas and capabilities,and the democratization of Generative AI shows how creative the prompt ability to reimagine oneself is with data.Key trends in the public sector:Data Sharing is Caring:Users should get

173、 access to the insights derived from the data they dont own or possess.Public organizations are seeking the value of data ecosystems in a society in which sharing is creating value for all.Technologies are mature,and first use cases have proven successful.GAIA-X and EU Data Spaces will be the vessel

174、s to get them to this destination.Net Data:Whether it be a hospital,police force,army,or city public services are at the forefront of climate action,and while they have their part in the current emission reduction,they can be an accelerator connecting various stakeholders.Data here is instrumental i

175、n collecting information,visualizing the variables for better decision-making,and helping to tackle scope one,two and three emissions through data sharing.Creative Machine:Unleashing the generative capabilities of AI to enable citizens and public services to connect and interact in different creativ

176、e ways that marry the purpose of citizen satisfaction with the promises of Generative AI.Data Apart Together:By embracing open data,stimulating data sharing,and harmonizing data sets between services,the public sector is increasingly in a unique position to provide single digital gateways and data e

177、cosystems to citizens in a digital age.By engaging in data ecosystems,organizations have,on average,improved customer satisfaction by 15%,improved productivity and efficiency by 14%,and reduced costs by 11%annually in the last two to three years.Power to the People:In our data-driven world citizens

178、are keen to control and own their data.While the potential of citizen participation is immense,public services,as evidenced by the examples of many cities,shall acknowledge people as their most valuable and intelligent resource to collaborate with any citizen can contribute as a data scientist!Pierr

179、e-Adrien HananiaMyriam Chave22TECHNOVISION 2023-24:PUBLIC SECTORDATA SHARING IS CARINGThe Tech Data exchanges and marketplaces:AWS Data Exchange,Snowflake Data Marketplace,Dawex,Data Interchange,Informatica Data Exchange Data-sharing platforms:Amazon Redshift Data Sharing,Microsoft Azure Data Share,

180、Snowflake Data Sharing,Databricks Delta Sharing,Google Analytics Hub Differential privacy and cryptography:Microsoft Differential Privacy,LeapYear,DpellaA Future to Read Data Sharing to Tackle Rare Neurological Diseases Helse Vest IKT,NorwayWhy:To best tackle rare neurological diseases,Helse Vest IK

181、T needs to efficiently process and organize vast DNA data sets from multiple sources to glean valuable insights.Analyzing this amount of data requires on the one hand genomic data and on the other hand CPU usage in short time periods,while maintaining data privacy.The Right Technology:Together with

182、partners,hospitals have designed and rolled out a scalable analysis platform based on Azure,leveraging decentralized data architectures.The project applied and created a big data platform to offer a collaboration platform to all the stakeholders involved.The Future:The approach taken enabled a much

183、quicker digestion of the data with research results available after one day instead four weeks.The platform makes it possible to isolate the different projects within the center of the platform,ensuring privacy of the patient data and leading to decreased costs and an increase of the investment rate

184、.The approach can be replicated in other projects as well that cater to different disease environments.A Future to Write Establish an initial purpose for developing the ecosystem|Build a robust digital infrastructure for interoperable and collaborative data sharing.|Put trust at the top of the agend

185、a with governance mechanisms and privacy preserving technologies|Develop and encourage a data driven culture|Read our Capgemini Research Institute Report Connecting the Dots:Data Sharing in the Public Sector.Wilde ThyholtThe Desired FutureConnecting communities and ecosystems to help our governments

186、 tackle social,environmental,and economic challenges in a systematic way:The momentum of data ecosystems echoes among implementers,policymakers,and our civil society.And for good reasons;data ecosystems provide a systematic approach to data sharing,and they have the potential to improve the lives of

187、 citizens,the performance of businesses,and public administration.Healthcare organizations proactively share their data to discover new and more efficient treatments,tax authorities to improve compliance,police departments to improve public safety,and local,state,and central administrations to engag

188、e citizens and drive sustainable development.So,whats the catch?Developing and connecting building blocks in an endless network of available data is a long-term journey.We already have the required data and technology at hand,but establishing and maintaining data trust,fostering new skills,and chang

189、ing organizational culture are also essential parts in this process.Public sector organizations should approach these challenges in a strategic way,starting by establishing the purpose for developing a data ecosystem and by developing a secure,ethical,and sustainable way to share valuable data proac

190、tively.We have the right data,but time is scarce,so lets start building!23The Tech Data marketplaces:AWSv,Snowflake,DAWEX,890 by Capgemini,Oracle Data Marketplace,Reply.io Self-service BI and analytics:AWS QuickSight,Tableau,Microsoft Power BI,Qlik,SAS Visual Analytics,Dataiku,Saagie,Google,TIBCO,89

191、0 by Capgemini,Google Analytics,Salesforce Einstein Analytics,SAP Analytics Cloud,Sisense AutoML:DataRobot,Google,H2O.ai,Microsoft,AutoKeras,Databricks,Feedzai,Kortical,Oracle,TransmogrifAI,IBM,AWS,JADBio AutoML,BigML MLOps:Dataiku,Amazon Sagemaker,Azure Synapse,890 by Capgemini,H2O MLOps,Neptune.ai

192、,MLflowA Future to ReadSelf-Assessment App for Better Tax Bill PaymentHMRC(The UKs Tax,Payments and Customs Authority)Why:The urgency of tax payment deadlines compels agencies to ensure citizen engagement,while the high costs of pursuing non-payments are compounded by challenges in managing the volu

193、me of cases.The Right Technology:The user-friendly app streamlines access to crucial taxpayer information and services,offering instant access to Unique Taxpayer References and National Insurance numbers,facilitating Self-Assessment payments,and providing employment income details.Moreover,it offers

194、 a wealth of resources,reducing the need for direct contact and simplifying tax return completion.The Future:The HMRC app has revolutionized the Self Assessment process,with nearly 65,000 users paying almost 67 million in taxes since its launch.This digital solution eases the tax payment process,min

195、imizes delays,and helps taxpayers avoid penalties.Furthermore,it empowers individuals to manage their tax responsibilities efficiently while providing HMRC with valuable real-time data to enhance tax collection efforts.A Future to Write Ask yourself:What does Data Democratization mean to you?How doe

196、s it affect your day-to-day life?What impact would it have?What technology is required to enable it?Read A Case for Data Democratization by Pranjal Awasthi and Dr.Jordana George.POWER TO THE PEOPLEThe Desired FutureLets bring the power back to the people,unlocking the doors to evidence-led policy,re

197、al-time analysis and enhanced data sharing as the data revolution charges on.In an ever-changing IT landscape data remains at the core of it all,ringing truest in the public sector where data is an integral asset for all operations.But while data is at the core of the public sector,the people are th

198、e heart.Data-driven governments bring increased power to the people,turning a previously cryptic language to an accessible new world of self-service data that offloads the pressure on the public sector.From tax payment to better city transport experiences and patient homecare services,the democratiz

199、ation of data will transform citizens into valuable data decision makers.Equipped by technology,they will be the ones writing a future that features secure,high-quality access to the right data for the right purpose.Izzie Kent24TECHNOVISION 2023-24:PUBLIC SECTORDATA APART TOGETHERThe Desired FutureW

200、e invented digital networks 20 years after the computer.What if it was the other way around?Reliable and widespread data and information sharing would have created a different digital culture,where organizations would seamlessly integrate into a mesh of collaboration.In our reality,we are playing ca

201、tch-up.Only today can we witness the emergence of federated and sovereign data sharing.The first to embrace the new paradigm reap the benefits of enhanced collaboration,improved efficiency,and access to a broader pool of expertise.Market analysts and CxOs are observing these developments closely.Pol

202、icymakers and public administrations are actively involved in shaping this transformation.Efforts spanning over a decade have laid the foundations.Regulation is an ally in unleashing the potential of the data economy for citizens and businesses while guaranteeing their rightsLets not waste another 2

203、0 years!The Tech Data virtualization and federation:Tibcov,Denodo,RedHat,SAS,Actifico,Atscale,Data Virtuality,SAP,Informatica,VMware Data sharing:Microsoft Synapse,Informatica,Snowflake,Baffle,Cloudera,Vendia,Databricks Delta Sharing,Azure Data Share,Demyst,Adlink Data Sharing Platforms,Quantiphi En

204、terprise Data Sharing Platform,Data Republic,Salesforce Meet Data Studio,Sifox Data Sharing platform,metaphacts,Denodo Platform,Teradata Data collaboration/Data Mesh enablers:DataPlex,Atlan,Cinchy,K2View,IBM Data Fabric,Talend,Cloudera,Dremio,Nexla,Denodo,Keboola,Informatica Intelligent Data Managem

205、ent Cloud,Infosum,Snowflake,Box,Omnisient,Duality,StarDog,TIBCO,Starburst,Dataiku,Alteryx Connect,Hex,Splunk,Datastreams,DatabricksA Future to ReadShaping Data Sharing for the Australian Capital TerritoriesAustralian Capital Territories(ACT)Why:Addressing time limitations,ensuring transparency in re

206、aching net-zero targets,and accommodating economic growth considerations are significant areas of concern.Existing capabilities inadequately support data management,storage,discovery,analytics,and reporting in information-driven environments.The Right Technology:Leveraging expertise in the data ecos

207、ystem,with a focus on Reference Architectures,Sourcing Options Analysis,and Implementation Roadmaps,the solution lays the foundation for a robust data-sharing framework,across over 10 stakeholders of the region.The Future:Five initial use cases are developed,aiming to accelerate net-zero targets and

208、 enhance cross-departmental citizen information and well-being.The goal is to enable Data Ecosystems to facilitate well-informed decision-making,evidence-based policy development,and seamless,personalized,secure connections between businesses and government services.This,ultimately,enhances the well

209、-being of Canberrans.A Future to Write Change your mindset and act as a contributor to a data ecosystem,not expecting to become its center|Join working groups such as the ones hosted by the European Unions Data Spaces Support Centre|Experiment,learn and disseminate data sharing around those use case

210、s that motivate your organization and your colleagues the most.Gianfranco Cecconi25NET DATAThe Desired FutureAchieving net-zero targets is significant for the public sector,emphasizing the vital role of data in measuring and managing CO2 emissions and sustainability impacts.To reach this desired fut

211、ure,public sector organizations need a baseline,decision-making,and a 360 approach involving ecosystems of actors.This effective management will require data collection,measurement,visualization,forecasting,and action on emissions across the entire value chain.Data sharing for collaboration with sup

212、ply chain partners will be essential,particularly for accessing reliable scope 3 emissions data beyond organizational boundaries.With its many public buildings,and its contribution to the worlds emissions,the public sector finds itself in the roles of both player and referee to design the necessary

213、step of this challenging and fast-changing information environment.A mandate,so to say,to equip all departments and agencies with sustainability data,for a better future that achieves netzero.The Tech ESG data performance:MSCI,AWS,ISS ESG Index solutions,Microsoft Cloud for Sustainability,Electricit

214、y Maps,Ethos ESG,CSR Hub Sustainability Data Hub:Microsoft Cloud for Sustainability,Salesforce Net Zero Cloud,Oracle Cloud sustainability,Leafcloud,AWS,Snowflake,SAP,Google Cloud Platform,Triggermesh,Edgeworx,Pensando,IBM Cloud Pak for Data Carbon AI and Analytics:AWS Customer Carbon Footprint Tool,

215、Normative,IBM Environmental Intelligence Suite,Cloud Carbon Footprint,Google Carbon Sense suite,Anaplan,SAP Product Carbon Footprint Analytics,Seivo,Microsoft Emissions Impact Dashboard,IQSpot,Klimametrix,Equilibrium,KayrrosA Future to Read The World Emission Portal to Observe Environment Impact wit

216、h DataEuropean Space AgencyWhy:Creating consistent greenhouse gas(GHG)and air pollutant emission inventories poses challenges due to varying methodologies used in bottom-up inventories across countries.The Right Technology:The platform maps global greenhouse gas and atmospheric pollutant emissions,a

217、nd leverages data from Copernicus satellites,NASA and JAXA to share information from ground-based measurements and bottom-up inventories.The Future:Users,scientists,and experts effectively collaborated to evaluate datasets for various atmospheric species.This collaboration resulted in the accessible

218、 online World Emission data platform through a portal.Users can now visualize emissions by geographical zones,countries,emission types,and specific time frames.There are plans to incorporate additional data sources and enhance identification precision in the future.A Future to WriteRead the GPAI rep

219、ort on AI for the Environment|Read the CRI Report on Data for Net Zero|Consider the data you possess to evaluate the baseline and the data owned by others pertaining to your scope 3 emissions.Becca Stanley26TECHNOVISION 2023-24:PUBLIC SECTORCREATIVE MACHINEThe Desired FutureThe latest and most thril

220、ling development in the world is the emergence of large generative models like ChatGPT and DALL.E bringing to light seamless communication between humans and machines.Indeed,these models will transform the way we interact with machines,opening a world of possibilities that marry efficiency with inte

221、lligence and tailormade experience sounds like a wish right?Large language models(LLMs)can enhance this future by bridging the gap between human intention and machine execution imagine a citizen case management in which a creative machine generates the answers and translates queries into action.With

222、 well-formed prompt instructions,these models can rapidly enhance their accuracy and experience in comprehending human intention.This applies to tax queries,visiting questions by job seekers,and contact needs by patients.LLMs can further augment our abilities through their capabilities in informatio

223、n retrieval,idea generation,creative writing support,language translation,content summarization,personal assistance,and learning tools.Imagine,again,a court delegating parts of its trial protocol tasks to Generative AI.To nurture that change and those promises,it is crucial to approach their adoptio

224、n while addressing its limitations and ethical concerns only then will we fully pave the way to endless possibilities empowering people across cultures and languages responsibly.The Tech Language transformer models:ChatGPT,OpenAI GPT-3,Google Switch Transformer,Microsoft Turing,NVIDIA Megatron,Micro

225、soft/NVIDIA Megatron Turing NLG 530-B,Hugging Face,Aleph Alpha GANs:StoryGAN,DiscoGAN,ArchiGAN,GameGAN,StackGAN,Google GAN,GAN Lab,GANImation,HyperGAN A Future to Read Using GAN to Synthetize Patient Data and Mitigate Compliance Risk Frskringskassan,Swedish Social Insurance AgencyWhy:Due to privacy

226、and compliance concerns,the organization was unable to utilize its data effectively.To address these issues and ensure GDPR compliance for handling patient data,a solution was required.However,there was a challenge related to insufficient data for implementing AI.The Right Technology:Using Sogetis A

227、DA solution,a combination of deep learning methods,a sample of the real data is fed into the model and the output of the model is a generated synthetic dataset that is very similar to the original data in terms of statistical similarity and distribution.The Future:Generating sufficient production da

228、ta to expedite quality assurance(QA)testing,ensuring GDPR compliance by synthetizing sensitive customer data,and facilitating analytics and testing within the healthcare sector.A Future to WriteStart with small manageable projects,explore different tools and understand how to build effective prompts

229、|Check our GenAI for public sector videos|Coordinate your choices to complement other systems,such as IT and rule-based systems,knowledge graphs and machine learning tools|Read the CRI Report on GenAI|Check the EU AI Act.Weiwei Feng27PROCESS ON THE FLYINTRODUCTION For many years,public sector organi

230、zations aimed to define,understand,and transform processes.However,efforts were thwarted by the inertia of disparate and inflexible legacy application systems.With the emergence of data-driven process management,application microservices,and intelligent process automation,their former struggles are

231、becoming a faint memory of a distant path.Today,in response to increasing demands for speed,quality,and flexibility in policy execution,they design and implement process on the fly.They now prioritize the impact of their processes over the required inputs.Key trends we see in the public sector:Publi

232、c sector organizations must quickly respond to policy challenges and crises,meet rising citizen expectations,and adapt to complex legal environments.This renders hard-wired processes increasingly anachronistic and untenable.APIs and microservices transform legacy core applications from stumbling blo

233、cks into drag and drop components.They facilitate the input,transaction,and output data necessary to fuel and manage process flows.Process automation robots are sturdy companions that tirelessly execute mundane and repeatable tasks.They provide agents in public sector organizations with more time an

234、d freedom to think,plan,and focus.With its reasoning and decision-making capabilities,intelligent process automation is leveraged to adjust processes to new conditions.It proposes better courses of action,and assigns resources sometimes already in a touchless fashion.Digital twins of public sector o

235、rganizations provide a secure sandbox for testing descriptive,predictive,prescriptive,and self-learning capabilities.This applies to process redesign for various tasks like grant applications,tax payments,health records,or administrative queries.Increased data flows and improved data availability em

236、power government agencies.They gain a better understanding of citizen and stakeholder demands and actions.This enables effective collaboration,turning citizens and stakeholders into co-designers of government processes.Marek SowaKathleen Flynn28TECHNOVISION 2023-24:PUBLIC SECTORPROCESS IS MINE,MINE,

237、MINEThe Desired Future Show me your twin,and Ill process your future:embracing change can be challenging,often involving trial and error.Taking one step forward can sometimes leave you feeling like youve taken two steps back.Implementing improvements in one area might inadvertently create bottleneck

238、s elsewhere.But imagine this:experimenting with change in a risk-free environment by repurposing established technology.Digital twins applied to government processes open up new possibilities for digitization and redesigning.This innovative approach enables government departments to identify,measure

239、,and prioritize process improvements in novel ways.Government departments typically operate their specialized software applications tailored to functions like law enforcement,inspections,and health or financial departments.These systems often replicate long-standing processes,with change initiatives

240、 relying on various vendors,effectively forming parallel channels.What if you could experiment with change by consolidating these separate channels into an optimized,streamlined flow?The marriage of processes and digital twins makes this possible,fostering commendable innovation in the public sector

241、 when combined with operational feedback,ensuring readiness for future changes.The Tech Process-mining tools:Celonis,Minit,UiPath,UltimateSuite,LiveJourney,UpFlux,Soroco Simulation/digital twin tools:Celonis,BusinessOptix,Improbable,Google Cloud,Landmark Solutions BPMN software:BusinessOptix,Signavi

242、o,AxonIVY Agile management tools:Jira,Trello,M,BusinessOptixA Future to Read Revolutionizing Clinical Operations with Digital Workflow OptimizationMater Private Hospital,Ireland Why:Mater Private Hospital(MPH)in Dublin faced significant challenges in its radiology department.With rising patient dema

243、nd,complex clinical needs,aging infrastructure,and limited space,providing efficient patient care had become increasingly difficult.Delays,interruptions,and growing waiting times were negatively affecting patient experience.Modernizing equipment and optimizing workflows were essential to overcome th

244、ese challenges.The Right Technology:MPH partnered with Siemens Healthineers Value Partners for Healthcare Consulting to digitally transform its radiology department.The solution involved creating a digital twin of the radiology department using a 3D computer model,and inputting operational and finan

245、cial data to simulate real workflows.This allowed MPH to explore different operational scenarios and layouts,predict their impact,and find optimal solutions.The insights gained guided decisions on facility design,processes,and workflows.The Future:The Digital Workflow program empowered MPH with acti

246、onable insights to enhance care delivery and create more value.By redesigning patient facilities,the hospital improved patient experience by creating a more pleasant environment and reducing waiting times.Additionally,optimized manoeuvring areas enhanced healthcare workers ability to care for patien

247、ts.The program streamlined operations,increased workforce productivity,and helped MPH adapt to the evolving healthcare landscape.A Future to Write Read this article from GovTech on How Process Mining Supports the Push for Digital Government Services|Have a look at the analyst viewpoint from Capgemin

248、is research library on Process Mining|Read this insights article from Software Govsolutions on How Process Mining Can Build a Better Government|Capgeminis Client story on Process Mining Promises Faster Immigration Administration at UDI|Read this article from State Tech Magazine on Process Mining|Sub

249、mit your research papers on Process Mining Conferences|Register for the virtual event Future of Process Mining for Businesses Summit in November 2023.Elena Vasilyeva29ROCK,ROBOT ROCKThe Desired FutureRobotic Process Automation(RPA)has gained significant traction in the public sector,offering immense

250、 potential to streamline operations and improve efficiency.Especially because demographic change is hitting the public sector with full force.More work has to be done with fewer employees.Therefore,more and more authorities see RPA as a possible opportunity to counteract this challenge.To begin,publ

251、ic sector organizations should initiate pilot projects or proof-of-concepts to see and understand the power and the potential of RPA.In this way,the first added values can be created in a short time,assembly work processes can be automated,and employees can be relieved.Furthermore,RPA now offers the

252、 possibility to test first AI and ML use cases in a lightweight and low-complexity way to gain even more experience.Since most RPA vendors deliver AI models out-of-the-box,such as Document Understanding,unstructured data can also be processed,thus creating the basis for a high degree of automation.T

253、he Tech Robotic Process Automation(RPA):Automation Anywhere,Blueprism,UiPath,Nice,Pega,Appian,Laire,Nintex,Infinitus,Leapwork,Arago AI solutions moving to the RPA world:Kryon,Workfusion,Abbyy,Automize,Ansible RPA platforms:RPA Labs,Ushur,Appian Robotic Process Automation,Automation Anywhere,kofaxA F

254、uture to Read From Bureaucracy to Efficiency:Copenhagens Robotic TransformationCity of CopenhagenWhy:When the City of Copenhagen employed 45,000 employees across seven committees,including finance,social services,and healthcare,they faced a significant challenge.This involves effectively servicing a

255、 growing population with limited resources,which drove the need for innovation and efficiency.Meanwhile legacy systems,bureaucracy,and budget constraints posed obstacles to rapid transformation.The Right Technology:Copenhagen turned to Robotic Process Automation(RPA)as a strategic solution.They leve

256、raged RPA to automate 75 key processes,achieving efficiency gains,cost savings,and improved service delivery.They established a Center of Excellence(CoE)for governance and utilized attended and unattended robots for optimal automation.This approach significantly enhanced citizen services and employe

257、e satisfaction.The Future:The adoption of RPA improved efficiency,streamlined operations,and reduced bureaucracy.The city council saved 8,500 hours annually in one process alone,enhancing service delivery.RPA positively impacted employee satisfaction and enabled citizens to access services more conv

258、eniently.Copenhagen now looks toward hybrid RPA solutions for even greater automation potential,setting a path for continued success in the public sector.A Future to WriteRead this story on how RPA Saves Singapore General Hospital over 50,000 Man-hours|Register for the upcoming online event on Robot

259、ic Process Automation in the Public Sector|Check out this article from Gartner on How Government CIOs Can Realize the True Potential of Robotic Process Automation|Read this news release from GlobeNewswire on Global Robotic Process Automation(RPA)Market|Check out this interesting article from StateTe

260、ch Magazine on RPA Helps State and Local Governments.Maximilian Linneweber30TECHNOVISION 2023-24:PUBLIC SECTORSILO BUSTERSThe Desired Future In a time where technological advancements drive unprecedented innovation,the public sector stands at the precipice of a remarkable transformation.The vision o

261、f a future where disparate systems seamlessly communicate,collaborate,and evolve is no longer a distant dream.This transformation holds the promise of streamlined governance,dismantling the dreaded red tape thats synonymous with the public sector.Those pesky,mundane tasks like data entry,record-keep

262、ing,and information retrieval are automated,freeing up valuable people for strategic decision making.Automation leads to a harmonious flow of data across departments,eradicating bottlenecks and enhancing collaboration.As silos evolve into microprocesses,citizen services receive a substantial boost.P

263、ublic inquiries are swiftly addressed,applications processed promptly,and public service delivery optimized.In this bright future,the public sector embraces automation as the cornerstone of a responsive,citizen-centric movement.Through the smart use of automation to integrate legacy systems,a new er

264、a of efficiency emerges,empowering governments to deliver enhanced services while making the most of their people and funding.This fosters an engaged and happy workforce,delivering valuable services to the delight of their customers the citizens!Linden HockingThe Tech Analytics and BI tools:SAP Anal

265、ytics Cloud,Celonis,Minit,PowerBI,Qlik,Sisense,Datapine,Yellowfin BI,TechSee API and web services management:Salesforce MuleSoft,Google Apigee,WSO2,Akana,Sensedia Robotic Process Automation(RPA):Automation Anywhere,Blue Prism,UiPath,Pega Robotic automation and workforce intelligence suite,NICE RPA,K

266、ryon Systems,Laiye,Microsoft Power Automate Desktop,Nintex,Infinitus,Leapwork,Almato,Ansible Business process management:BusinessOptix,Dell Boomi,Oracle BPM,IBM Intelligent BPM,Pega BPM&Case Management,Appian,Blue Yonder,Anvyl,Aurea,BluJay SolutionsA Future to Read How Capgemini and AWS Transformed

267、North Carolinas Unemployment Claims Processing During the PandemicNorth Carolina,USAWhy:The North Carolina Division of Employment Security faced a substantial surge in unemployment claims during the COVID-19 pandemic,which required rapid scalability of their claims and call center systems.They neede

268、d a solution that could handle a volume increase of up to 50 times their normal rate,detect and prevent fraud,and reduce call center workloads.The Right Technology:Capgemini,in collaboration with AWS,modernized the states unemployment insurance benefits system,incorporating Amazon Connect to establi

269、sh a new call center platform for DES.They deployed an interactive voice response(IVR)-based,self-service module accessible across various channels 24/7 that reduced call volume by approximately 20 percent.Additionally,Amazon WorkSpaces provided virtual desktop capabilities for 600 remote employees.

270、The Future:The solution not only enabled North Carolina to seamlessly handle a massive surge of 200,000 daily support calls but also significantly reduced call center volume by 20%,ensuring uninterrupted service availability.Moreover,it allowed for the rapid implementation of new benefit programs du

271、ring the pandemic,enhanced anti-fraud measures and anomaly detection and paved the way for future improvements with a transition to cloud-native solutions.A Future to Write Start by conducting a comprehensive assessment of existing systems and processes|Identify key bottlenecks and make sure require

272、ments determine the right technology|Make use of a good process management tool to map out|Refine future state processes,before investing on tech and development|Implement proof of concepts and pilots|Use cost effective methods of working with legacy applications|Dont stop,and continuously monitor.3

273、1CANT TOUCH THISThe Desired FutureIn the rapidly changing digital landscape of automation and AI,a revolutionary transformation is taking place,with a particular resonance in the public sector.The concept of processes autonomously adapting and optimizing,free from human intervention,is facing a deep

274、 change.The touchless institution,directed by AI integration,aims to conquer the limitations of conventional methods in responding to complex real-time events.AI-driven reasoning systems are supplanting inflexible,human-dependent workflows,ensuring agile adjustments to different scenarios and predic

275、ting optimal actions in real time.At the same time,Generative AI is ushering in a new era of productivity with applications offering unique communication and creative capabilities.As these technologies redefine roles,its essential to comprehend their foundations and potential implications for both t

276、he public sector and society.The journey towards seamless automation and transformative AI applications is unfolding rapidly,reshaping interactions,decisions,and creations within the public sector that will be a boon to administrators and citizens alike.Doug PetroshiusThe Tech Business rules and dec

277、ision management:Second Mind,Drools Open Source,Oracle Policy Automation,Pega Customer Decision Hub,DecisionRules Complex event processing:Amazon Kinesis,SAP Complex Event Processing,Tibco Business Events,Apache Flink,Esper,Confluent,Axiom Process flow and automation:Celonis,Aera Technology,UiPath,A

278、nvyl,Kore.aiA Future to Read AI-Driven Predictive Interventions for Enhancing Dijon Smart Citys Wellbeing and Operational EfficiencyDijon City,FranceWhy:Dijon faced the challenge of effectively responding to external influences that could impact the citys wellbeing in real time.This required not onl

279、y monitoring these events but also having a proactive plan for interventions when necessary.Additionally,analyzing the correlations between external events and interventions was a complex task.The Right Technology:To tackle these challenges,Dijon leveraged its established Central Command Center and

280、introduced AI-powered predictive interventions.This innovative system seamlessly integrated historical event data with external sources,including weather forecasts.Through machine learning,the AI autonomously forecasted intervention requirements across various domains,presenting these predictions on

281、 screens.This approach efficiently scheduled the teams activities to align with the citys demands and enabled comprehensive analysis of correlations between external events and interventions.The Future:This proactive approach enabled Dijon to allocate resources efficiently,enhance wellbeing,and impr

282、ove operational efficiency.It also provided valuable data for analyzing correlations between external events and interventions,offering insights for future planning and decision-making.This forward-thinking solution positions Dijon as a smart city ready to meet future challenges effectively.A Future

283、 to WriteRead this article from The Economic Business Review on The Role of Workflow Automation in Government Institutions|Have a look in to US Government website news article on DOD Announces Establishment of Generative AI Task Force|Check out the Capgeminis report on Generative AI in Organizations

284、|Register for the event-Efficient Generative AI Returns September 2024|Check out AI Conference:Current and Future Challenges.32TECHNOVISION 2023-24:PUBLIC SECTORAUGMENTED METhe Desired Future Already our lives are augmented by it.Our work is accelerated by it.And our world runs on it:data and AI.Now

285、 coupled with rapid advances in Human Sciences we are blurring the boundaries between tech and our society.Everyday activities such as work,travel,sport and even recreational forest walks,are increasingly augmented by apps,wearables and bioelectronics for a hyper-personalized experience.Across the s

286、pectrum,this enriches all our experiences and productivity,offering proactive digital companions,tireless automation,health improvements,crime prevention and rapid disaster response.This synergy between humans and technology demonstrates massive potential,but prompts a few questions:How prepared are

287、 we for AI to make truly independent decisions?Are we ready for increased insight-driven suggestions?This innovation necessitates a re-evaluation of our human-machine balance underpinned by vital considerations in technology,ethics,and society.As augmentation advances and challenges us in new,exciti

288、ng and unimagined ways,we will move to embrace our supra-human.Jonathan SugdenThe Tech Platforms:SecondMind,Aera,Microsoft,DataRobot,Alteryx,4Paradigm,H2O.ai,Boost.ai Artificial solutions:Teneo,WorkFusion,Amelia.ai,Ambit.ai Loop AI:Loop Q,Machinify,IBM Watson,Pega,Anaconda,Abacus.ai Adaptive learnin

289、g:FortessIQ,Celonis,Abbyy Timeline,CognitiveScale,Beyond.aiA Future to Read AI Revolutionizes Emergency Calls for Saving LivesNHS Welsh Ambulance ServiceWhy:The challenge lies in the significant struggle against out-of-hospital cardiac arrest(OHCA),a leading cause of death in the UK.OHCA survival ra

290、tes were distressingly low,standing at 8.6%in the country,closely matching the global average,and over 250,000 emergency calls to respond to annually.The NHS had to find an innovative way to improve OHCA detection and response.The Right Technology:The NHS piloted an AI tool designed to support emerg

291、ency call-takers.This tool actively listens during emergency calls,records information,and identifies crucial indicators in the callers or bystanders descriptions to help identify cardiac arrests.It also adapts to the local dialect.The Future:The Corti AI technology holds the potential to reduce und

292、etected cardiac arrest cases by over 40%,significantly improving survival rates.This innovative solution adapts to the Welsh context and dialect,improving its effectiveness in serving the local population.It showcases the NHSs commitment to leveraging technology for better patient care and emergency

293、 services,positioning them as pioneers in healthcare innovation.A Future to Write Analyze and innovate:Generate concepts from this trend,enhancing operations incrementally.Assess your readiness for change and its relevance to your business and customers.Consider risk and rewards,leverage innovation

294、partnerships to expedite progress.Shape and involve:Opt for an iterative approach to unlock specific value.Gain organizational backing,steer progress,and adapt as needed.The Capgemini ASE/AIE can accelerate this.Prioritize and achieve:Hone your agenda,detail high-impact uses.Deliver,gather insights,

295、and prepare to scale.Read this story from PR Newswire on how Sanctuary Cognitive Systems helps Govt.Of Canada|Check out this article on Cognitive Technologies in Smart City Services|Read the ETSI white paper-Novel Cognitive Network for AI-driven Automation|Check out this event on Automate 2023|Acces

296、s this whitepaper on Cognitive Computing Reshapes Enterprise Decision-Making.33APPLICATIONS UNLEASHEDINTRODUCTION The wave of digital transformation and rationalization across governing bodies continues to grow.Legacy systems are increasingly becoming the center of digital transformation.Although th

297、ey are considered reliable,there is a need to improve and maintain the experience of citizens,companies,and administrations within this flexible environment.To implement solutions to achieve this both data and innovation are key.How we create usable,innovative,multi-platform and sustainable apps tha

298、t unleash existing data is crucial for the future.Through agile working and minimum viable products,application quality must be at the enterprise level because the trust balance of the government organization is always at risk.Government agencies see plenty of opportunities to continue to modernize

299、their IT infrastructure,especially legacy applications.Microservices architecture,unlike legacy applications that require comprehensive updates,allows agencies to update applications swiftly and incrementally,minimizing the risk of impacting core business processes over an extended period.Microservi

300、ces break down complex application architectures into a collection of services operating on single-function modules or containers with well-defined integration between each container.They are relatively self-contained and perform well-defined business functions.There is a huge opportunity in moderni

301、zation where older systems are broken down into smaller modules that allow for reuse,not just within the agency but perhaps with other agencies and third parties.This has led to the creation of the API layer where business services are created as APIs and exposed for reuse.This significantly improve

302、s the ability to adopt continuous delivery/deployment methodology,thereby allowing organizations to rapidly evolve their technology stack to directly address business or organizational needs.As microservices mature and their adoption by agencies increases,there is a growing capability to implement a

303、 highly robust network of services and establish service-level security through microsegmentation.This allows real-time monitoring,reporting,and notification of any activity within and between the containers due to security vulnerability.It empowers the organization to rapidly respond to both system

304、 failures and cybersecurity events.While embarking on app modernization and business process improvements using automation,process mining can help pinpoint inefficiencies and prioritize automation based on impact,bottlenecks,and expected outcomes.The agency will therefore be able to focus on improvi

305、ng operations,adapting to continuous change,and meeting new citizen/employee needs and expectations.As applications are modernized,the journey to the cloud is a key enabler to deploy these business services.It is critical to consider cloud observability and FinOps as part of the modernization and tr

306、ansformation discussion,ideally at the beginning of a transition to the public cloud.Governments acknowledge the growing use of AI and recognize the imperative for its governance and the need to stay on top of current trends and ensure secure and trusted solutions.Simultaneously,as you develop green

307、 apps,engineering them for less use of energy and resources,you contribute towards achieving the Carbon Zero by 2030 mandate.Lisa EckersleyShashank Gopalakrishna34TECHNOVISION 2023-24:PUBLIC SECTORThe Tech Re-platforming:Bluage,LzLabs Software Defined Mainframe,Capgemini eAPM,Capgemini Cloud Migrati

308、on Factory,AWS Mainframe Modernization,Confluent Agility:SAFe,LESS(Large Scale Scrum),ScrumScale,Disciplined Agile DevOps:Production Line,CP Innovate(e.g.,DevOps-PaaS,API management),Jenkins,AnsibleA Future to Read A Unified Approach to Improve Public AdministrationTarragona City Council,SpainWhy:Th

309、e pursuit of global transversal digitalization for public administration is motivated by the need to eliminate legacy IT systems and replace isolated storage silos.The path towards digitalization needed to be taken by removing verticalized administrative processes that were highly specialized and fo

310、cused on a specific department or function within an organization.The Right Technology:The organization consolidated legacy systems into an integrated model.Advanced tools like the Syrah solution were implemented for tracking Sustainable Development Goals progress.Seamless data migration and the ado

311、ption of predictive analytics form the core technological pillars for this transformative process.They enable efficient and data-driven public service delivery.The Future:This initiative aims to achieve substantial time and cost reductions,streamlining processes for easier management.Further key out

312、comes of this digital transformation initiative include enhancing the user experience for Tarragonas citizens and optimizing data management.A Future to Write Read this press release from GlobeNewswire on US Public Sector Mainframe Modernization|Watch this playlist on YouTube about Government Mainfr

313、ame Modernization|Check out this blog from Forrester on Open Mainframe Summit 2022|Read the article on How Can State and Local Agencies Effectively Move On from Mainframes?From StateTech.KONDO MY PORTFOLIOThe Desired FutureTidying up the applications portfolio in a systematic,decisive way to make ro

314、om for innovation,agility,and the next generation of powerful application services for governmentsTime to find the jewels to upcycle and the rocks to grind.Battling the sprawl of applications will significantly boost the innovative power of a Technology Business.However,getting rid of old,inflexible

315、,and costly applications requires the mindset and methods of a specialized tidying up guru.First,its a matter of commitment;a full dedication to decluttering,but also to chasing the measurable benefits of a lightweight,liberated applications portfolio harnessing contemporary platforms and cutting-ed

316、ge services to rejuvenate your portfolio with streamlined and sustainable technology services.The right tools will help as well,both to identify the pieces to modernize or be rid of,and to facilitate a simple step-by-step migration.Whats left is that Zen-like feeling of an applications portfolio tha

317、t truly sparks joy.Paul OSullivan 35HONEY,I SHRUNK THE APPLICATIONSThe Desired FutureSmaller,better,faster,stronger services?Public sector applications should be efficient,highly adaptable and secure.However,use cases often fluctuate based on political considerations.Development and hosting costs ar

318、e funded publicly and therefore subject to meticulous scrutiny.Development teams may change as legal frameworks evolve.Handling public data requires great care,and system outputs should be clear and swift.Best practice public sector development teams gain efficiency by building applications as micro

319、services,using well-established application frameworks such as Spring and Vert.X,supported by AI tools such as Copilot.APIs allow plug-and-play of the latest user interfaces.Apps are deployed via common platforms to accredited cloud infrastructure.Event-driven architectures and smart platforms allow

320、 tiny,bespoke services to ephemerally spin into existence only when required,keeping running costs to a minimum.Zero-trust deployments keep apps safe throughout the delivery pipeline.Agile practices bridge the gap between DevOps,programmers and civil servants,allowing fast adaptive change without de

321、creasing application stability.The Tech Microservices infrastructure:Kubernetes,Claudia.js,VMware Tanzu,Google Cloud Dataflow,Confluent,Apache Spark,Kafka,AWS Lambda,KEDA Voice assistant platforms:Microsoft Cortana,Apple Siri,Amazon Alexa,Google Duplex and Assistant,Alibabas AliGenie,Bixby,Hound,Dat

322、abot Text assistant platforms:Microsoft Bot Framework,Facebook Messenger Platform,UiPath Druid,FyleA Future to Read Revolutionizing Criminal Justice:An API-First Data Exchange ApproachA Western European Courts and Tribunals AgencyWhy:Working in isolated silos with varying processes and systems among

323、 different stakeholders,a requirement emerges for an end-to-end digital platform facilitating collaborative efforts between the Crown and Magistrate courts and other Criminal Justice Partners,while the presence of duplication within organizations results in delays and inefficiencies.The Right Techno

324、logy:The project entails implementing an Azure data platform that integrates 200 participating courts of justice and various stakeholders.This platform is designed with an architecture that aligns closely with the principles of data and application centric security.Additionally,it incorporates 37 di

325、fferent contexts,each of which utilizes at least one microservice to ensure efficient and secure data exchange.The Future:This groundbreaking project is revolutionizing the Criminal Justice system by implementing standardized operations and functionalities across both Magistrates and Crown courts.By

326、 establishing a shared digital platform,it enables seamless data exchange and collaboration among the numerous agencies involved in the process.One notable achievement is the active engagement of defense representatives in online case management and trial preparation across both court systems.Moreov

327、er,the project ensures smooth information sharing with the Crown Prosecution Service(CPS),reduces processing times from two weeks to just 10 hours and leads to a successful onboarding of 200 courts onto this new digital platform.A Future to WriteCheck out this Gartner research on Choosing Microservi

328、ces Orchestration Patterns and Technology|Read this article from IOP Science on Microservice API Implementation For E-Government Service Interoperability|Visit Capgeminis ClearSight IT Decision Maker|Read the publication on Microservices technology in Citizen-centric E-government from Research Gate|

329、Access the whitepaper on Accelerating U.K.Government IT Innovation with APIs and Microservices.Sarah Saunders 36TECHNOVISION 2023-24:PUBLIC SECTORThe Tech High-productivity development platforms:Pega,Mendix,OutSystems,Microsoft PowerPlatform,Salesforce Lightning Platform,Betty Blocks,Appian,AppGyver

330、,If This Then That,Thinkwise,Quantum,Usoft,UiPath Apps,ServiceNow App Engine,SS&C Blue Prism,Zoho Creators low-code platform,Retool,AgilePoint,AuraQuantic,Decisions,Lansa hybrid low-codeA Future to Read Low-code Solutions to Replace Paper-Based Processes Government sponsored Marine Activities Regula

331、tor,UKWhy:The MMO required a modernization of their existing paper-based system.This poses the challenge of choosing the right low-code solution and integrating the new low-code solution seamlessly with their existing IT infrastructure and other systems,which can be a difficult effort.The Right Tech

332、nology:The solution made use of Power Platforms low-code and no-code modular approaches,merging PowerApps,Power Automate,and Power BI with Azure services like Functions,Logging,Key Vault,and API Management.It also integrated Data Service elements such as Dataverse,Blob Storage,Azure SQL,ADLS(Azure D

333、ata Lake Storage),and Data Factory,along with tailored data connectors.This integration enabled efficient management and achievement of project goals.The Future:MMO takes advantage of the power of technology to streamline processes and improve efficiency in the inspection of ships,vehicles and maritime activities.A Future to Write Access the solutions from Capgemini on Low-Code/No-Code with ADMnex