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1、ENVIRONMENTAL,SOCIAL AND GOVERNANCE REPORT 2022ContentAbout Tencent02Foreword03Message from the Management03Executive Summary04Corporate Governance05Board Independence and Diversity05Commercial Value,Social Value and Shareholder Value06Board Statement06ESG Governance07ESG Strategy07ESG Governance St

2、ructure08ESG Working Group08ESG Materiality Assessment09Integrate ESG Concepts into Corporate Culture10Appendix80Chapter 1Environmental Protection111.1 Our Approach and Progress121.2 Tackle Climate Change131.3 Green Operations171.4 Contribute to a Low Carbon Development221.5 Biodiversity Protection2

3、5Chapter 2Care for Our People272.1 Our Approach and Progress282.2 Implement Diversity,Equity and Inclusion292.3 Talent Acquisition and Retention312.4 Support Employees Career Development342.5 Promote Employees Health and Vitality40Chapter 3Protect Digital Rights413.1 Protect User Data and Privacy423

4、.2 Safeguard Cyber and Data Security453.3 Care and Support the Development of the Underaged473.4 Develop a Healthy Content Ecosystem503.5 Responsible Artificial Intelligence523.6 Enhance Customer Communication and Services54Chapter 4:Beneficial Technologies554.1 Our Approach and Progress564.2 Assist

5、 the Digital Transformation of Industries574.3 Promote an Enriched Digital Life594.4 Bridge the Digital Divide64Chapter 5Sustainable Social Value655.1 Strategy and Progress665.2 Research in Basic Sciences685.3 Rural Revitalisation695.4 Philanthropy Platform705.5 Assist with Public Emergencies715.6 G

6、erontechnology725.7 Digitisation of Culture73Chapter 6Business Ethics746.1 Our Approach756.2 Adhere to Integrity Behaviour766.3 Promote Fair Competition776.4 Anti-Money Laundering786.5 Sustainable Supply Chain7901Tencent is a world-leading internet and technology company that develops innovative pro

7、ducts and services to improve the quality of life of people around the world.Founded in 1998 with its headquarters in Shenzhen China,Tencent has been listed on the Stock Exchange of Hong Kong since 2004.Tencents guiding principle is to use technology for good.Our communication and social services co

8、nnect more than one billion people around the world,helping them to keep in touch with friends and family,access transportation,pay for daily necessities,and even be entertained.Tencent publishes some of the worlds most popular video games and other high-quality digital content,enriching interactive

9、 entertainment experiences for people around the globe.Tencent also offers a range of services,such as cloud computing,advertising,FinTech,and other enterprise services to support our clients digital transformation and business growth.Value for Users,Tech for GoodUser value is our guiding principle,

10、and we strive to incorporate social responsibility to our products and services.We also promote technology innovation and cultural vitality;help industries digitally upgrade;collaborate for the sustainable development of society.About Tencent02Foreword The essence of our vision and mission “Value fo

11、r Users,Tech for Good”is to use the power of technology to better care for the people;and the creation of social value is a journey where we transform the abstract concept of kindness and care into executable strategies,action plans,products,and operations.During this journey,we met many who shared

12、our conviction.For example,there was a former Tencent employee who returned to his hometown and led villagers to participate in local economic development in his new role as a rural CEO;a retired senior,who walked to a local hospital to do volunteer work every day,has donated a total of 30 million s

13、teps in the walk-for-charity programme on Tencent Charity platform;a recipient of Tencents Xplorer Prize,who has spent years of research in developing new nano materials,is experimenting the use of nano materials to protect the retreating glaciers.They are peoples from varied backgrounds,with differ

14、ent life experiences and doing good in their own ways.The common threads are their care for the society,and their good deeds are connected to Tencent.Transforming our care for the people into products that can solve social pain points is,in a nutshell,how we implement our sustainable social value in

15、novation strategy.Our employees have cross-applied our noise-reduction technology in Tencent Meeting to cochlear implants and hearing aids for the children in need and the elderly;deployed our games-related technologies to empower manufacturing industries in building full-fidelity connected factorie

16、s;and used artificial intelligence technologies to assist the cosmic exploration of pulsars through the FAST telescope.Our technologies have found new connections,blazing new pathways in solving puzzles and problems.The essence of connection,however,is beyond tools and basically about caring for the

17、 people.Once we calibrated our perspectives,we can re-purpose our technologies and products to find novel solutions in many societal use cases.From the outset,it may look like just a technology upgrade,but the true meaning lies in the genuine understanding of user needs.Since the 930 reform in 2018,

18、when we enshrined“Tech for Good”as the Companys vision and mission,to the strategy upgrade in 2021,when we upgraded our corporate strategies to promoting sustainable innovations for social value,alongside nurturing the consumer Internet and embracing the industrial Internet,we have been trying to fi

19、nd the right approach to leverage our core capabilities to advance social value innovation.Two years after the strategy upgrade,our Sustainable Social Value organisation has made remarkable progress in supporting digital philanthropy,research in basic sciences and rural revitalisation,as well as gai

20、ned several important insights.Firstly,we can re-purpose our products and technologies to find innovative pathways to social pain points.Secondly,we can collaborate with like-minded partners to create social value and share outcomes.Thirdly,we have to strengthen our resolve for long-term execution,f

21、or example,in the area of basic sciences research,we funded the Xplorer Prize and the New Cornerstone Investigator Programme,both of which have operating time horizons of more than ten years.We saw many of our colleagues have proactively and thoughtfully integrated social value in their products,for

22、 example,Tencent Meeting,Weixin Pay and Sogou Input Method product teams have re-purposed their core technologies to solve social pain points.This is what we hope for and are pleased to see:social value creation integrated into core products,generating triple benefits for users,industries and the ov

23、erall society.We also have more colleagues participating in volunteer work in support of philanthropic,charitable and humanitarian causes.In the past year,approximately 20,000 employees have contributed in total more than 30,000 hours of volunteer services.Not long ago,I discussed the concept of the

24、“CBS Trinity”,which emphasises serving Customer-Business-Society with the aim to create greater value for the society as a whole.We view our investments in social value creation as important as our investments in research and development.Both are apparently costs,but strategically important to stren

25、gthen our foundation in corporate sustainability.Like a banyan tree growing out to become a forest over time,the deeper the roots of sustainable social value penetrate the soil of the society,the lusher the leaves of user value and industry value grow.Tencent has done quite a few experiments in sust

26、ainable social value innovation.In comparison to our business achievements,I believe we have a lot of room to grow.I hope,in the future,Tencent will deliver not only solid financial performance to shareholders,but also well-grounded sustainability performance to stakeholders.The case of Weixin Pay1

27、mentioned in this report explains how we linked caring for the people,the environment,and the society to our experiments in social value and commercial value integration,and how we deployed our technologies and products in the execution.In this virtuous cycle,beneficiaries receive genuine support;us

28、ers and stakeholders give positive feedback to participating companies;and companies are encouraged to integrate social value and commercial value.I believe,in the foreseeable future,more companies will be joining Tencent to serve the people and society in their unique ways,leveraging their core str

29、engths.Ma HuatengChairman of the Board andChief Executive Officer,Tencent1 For details of the case,please refer to this report,“Beneficial Technologies Promote an Enriched Digital Life”Message from the Management Creating social value requires us to get involved,discover the pain points,then use the

30、 capabilities of our products and technologies to find innovative pathways to address them.During this process,we take our corporate social responsibility as the baseline to assess if our products have created unique user value,if we have upheld our ethical values along the way,and if we have exerci

31、sed prudence in commercialisation.For example,we have been cautious in monetising our social platforms,which we positioned as open platforms,where peoples with different capabilities,resources and skill sets can reach their respective user clusters and generate commercial returns,while we get a smal

32、l return for providing user traffic,technology and infrastructure support.Another example is our voluntary initiative to introduce the protection system for underaged players in online games the first of its kind in the industry to assist parents in managing their childrens play time and in-game spe

33、nding.Social value creation also requires us to hold a long-term view and strengthen our resolve to execute gradual but lasting outcomes.We need strong corporate governance,an appropriate management system and a robust corporate culture to aid navigation and oversee implementation.In 2022,we started

34、 a pilot project,where we added social value creation into the balanced scorecard review of certain core business teams.We will continue to encourage managers at all levels to put equal importance to commercial value and social value creation and promote the integrated execution.Lau Chi Ping MartinP

35、resident of Tencent03Executive SummaryIn 2022,we continued to execute our ESG strategies by managing identified issues and risks proactively,as well as integrating sustainable social value creation in our operations and product development.We are glad to share the highlights of our progress as below

36、:Environmental To demonstrate our commitment to reducing carbon emissions,we have refined targets of our decarbonisation pathways based on our commitment to carbon neutrality by 2030,and set absolute greenhouse gas(GHG)emissions reduction targets for Scope 1,2 and 3,in alignment with the Paris Agree

37、ment and Science-based Target Initiative.We strengthened our management of nature-related risks and opportunities,and published a biodiversity statement,which outlined our strategy and approach towards safeguarding biodiversity and natural ecosystems.This means we will develop our business in an eco

38、-friendly manner,utilise technology to promote the sustainable use and protection of natural resources,and deploy our online platforms to raise public awareness.Social We are committed to Diversity,Equity and Inclusion(DEI),and making steady,systematic progress at board and company levels.Following

39、the appointment of Professor Zhang Xiulan as an independent non-executive director,the Board has increased the ratio of female directors to 22.2%and intends to raise female representation to 30%by 2030.At the company level,we established a special committee on DEI under the ESG Working Group and pub

40、lished Our Commitment to Diversity,Equity and Inclusion recently.We will continue to expand our recruitment channels to attract a diverse mix of talent and identify pathways to enhance DEI performance,where increasing female representation in the company is one of the key tasks.We continued to make

41、progress in sustainable social value innovation,particularly in three core areas,namely research in basic sciences,digital philanthropy and rural revitalisation.We launched the New Cornerstone Investigator Programme,with a commitment to granting a total of RMB10 billion over the next ten years to su

42、pport outstanding scientists in basic sciences research.We upgraded our digital philanthropy platform and introduced an interactive mechanism One Flower,One Dream to encourage participation in philanthropic activities.We support rural revitalisation by empowering local talent with digital tools thro

43、ugh our Cultivator Programme and Rural CEO Programme.We are highly aware of our corporate responsibility to protect underaged users of the Internet.Based on our self-initiated protection system for underaged players in online games,we rolled out similar measures across our products and services.We e

44、stablished the“Tencent Youth Care Workstation”to shield harmful content from and promote internet literacy among the young generation.Additionally,we launched the“Smart and Healthy”programme to support their healthy development.Governance To enhance supply chain ESG management,we collaborated with o

45、ur partners to define business ethics and the code of conduct that must be adhered to,when doing business with Tencent.We have initiated our GHG Scope 3 emissions reduction efforts by assessing potential opportunities for carbon reduction across our procurement and downstream leasing premises and wi

46、ll formulate improvement measures accordingly.We analysed and considered the reporting boundary of our 2022 ESG report.Having taken into consideration factors including operational control,local regulations and financial materiality,we expanded our reporting scope to include two publicly listed subs

47、idiaries,Tencent Music Entertainment Group and China Literature Limited this year.James Mitchell John LoCo-chairs ESG Working Group04Corporate GovernanceBoard Independence and DiversityTencent has a unitary board.As of the end of 2022,the board of directors(the Board)consisted of nine directors,incl

48、uding two executive directors,two non-executive directors and five independent non-executive directors(INEDs).The non-executive directors,who are senior executives from Naspers,a substantial shareholder of Tencent,bring a wide range of business and financial experience to the Board and have been exe

49、rcising governance in the interests of long-term shareholders.Independent non-executive directors represent more than half of the Board,providing sufficient checks and balances that safeguard the interests of the shareholders and the Company.Non-executive directors and INEDs serve as chairpersons of

50、 the Audit Committee,Corporate Governance Committee and Remuneration Committee of the Board.To further segregate the responsibilities of the Board and the management team,Mr.Lau Chi Ping Martin,an executive director of the Board,will retire by rotation and not offer himself for re-election at the 20

51、23 Annual General Meeting(AGM).Upon the conclusion of the AGM,Mr.Lau will cease to be a director and continue to serve as President of the Company,and Chairman of the Investment Committee.The number of Board members will decrease from nine to eight,and the proportion of INEDs will increase to 62.5%.

52、The Board values the diverse experience of the directors and appreciates the independent oversight provided by the non-executive directors and INEDs.The Board seeks to maintain a good mix of veteran and new directors to embrace new perspectives,while ensuring its effectiveness and efficiency in disc

53、harging fiduciary duties.Among the five INEDs,three have served on the Board for between one to seven years.The Board believes that the two long-serving INEDs,despite having served on the Board for over nine years,have the character,integrity,independence and expertise to continue to fulfill their r

54、oles as INEDs effectively and will continue to bring valuable experience,knowledge and professionalism to the Board.The Board focuses on various diversity factors during the selection process of directors,including but not limited to industry knowledge,professional background,experience,gender and r

55、ace.We have updated our Board Diversity Policy in March 2022,and have fully considered this policy and the Listing Rules requirements when assessing the candidates eligibility to serve as directors.The current Board members have deep domain experience and extensive professional background covering a

56、 wide range of sectors,including computer science,electronic engineering,communication technology,business administration,finance,accounting,law,medicine,and social sciences.In 2022,the Board appointed Professor Zhang Xiulan as an INED and a member of the Corporate Governance Committee.Following her

57、 appointment,the proportion of female directors in the Board increased from 12.5%in 2021 to 22.2%in 2022(expected to be 25%after the 2023 AGM).The Board intends to further increase the proportion of female directors to 30%by 2030.The Board has delegated overall responsibility for the Companys ESG ma

58、tters to the Corporate Governance Committee,which is chaired by a non-executive director and membered by four INEDs.For details of the Companys corporate governance efforts in 2022,please refer to the“Corporate Governance Report”section in the Tencent 2022 Annual Report.”The proportion of female dir

59、ectors of the Board increased from 12.5%in 2021 to 22.2%in 2022(expected to be 25%after the 2023 AGM).The Company will increase the proportion of female directors to 30%by 2030As of the end of 2022,the total number of INEDs accounting for 55.6%of the Board.After the 2023 AGM,the proportion of INEDs

60、will increase to 62.5%.202112.5%202222.2%203030%After 2023 AGM25%After 2023 AGM62.5%202255.6%05Commercial Value,Social Value and Shareholder ValueSince our strategy upgrade to promoting sustainable innovations for social value,alongside nurturing the consumer Internet and embracing the industrial In

61、ternet,we have positioned the Company with a clear strategic vision for future development and strengthened our foundation in sustainability.Tencent continues to place user value at the core of our mission and culture,and at the forefront of commercial value design for our products and services.Our

62、investment in social value innovations,which is funded by investment gains and may take time to produce scalable outcomes,is separate from the resources we allocated in research and development for our products,technologies and platforms that are crucial for user value creation,and ultimately shareh

63、older value return.We proactively manage the balance between commercial value,social value and shareholder value,ensuring the interests of shareholders and stakeholders are considered and the Company can steadfastly attain sustainable development in the long-term.In the design and implementation of

64、commercial value,user value is our foundation.We invest heavily in technologies and product,and strengthening the protection of user privacy and data security to deliver superior product experience to our users.By supporting industries to upgrade digitally,we create social value together for the soc

65、iety,which in turn allow us to share the commercial value generated out of the convergence of digital and real economies.In promoting digital industrialisation and industrial digitalisation,we position Tencent as a digital assistant that facilitate innovation and entrepreneurship and provide enablin

66、g technologies to support industries digital transformation.On social value innovation,we focus on deploying our products and technologies to find innovative pathways to solve social pain points.We encourage our business teams to enhance the social value of our products,for example,enhanced accessib

67、ility for communities with activity limitations and protection of endangered wildlife.Led by our Sustainable Social Value organization,we have launched two funding programs to support outstanding scientists in basic sciences research,initiated collaboration with recognised philanthropic organization

68、s to incubate projects in nine core areas and provide funding to beneficiaries to help develop their self-reliance.Regarding shareholder value,we are committed to maintaining a high standard of corporate governance and integrating social and environmental factors in our corporate strategies and risk

69、 management.Our continuous focus on user value creation and the integration of social value and commercial value will strengthen the Companys foundation in sustainability,safeguarding shareholder value.During the reporting period,Tencent returned value to our shareholders through various means,inclu

70、ding cash dividends,distributions in specie,and share repurchases.The Board recommended the payment of a final dividend of HK$2.40 per share(2021:HK$1.60 per share)for the year ended 31 December 2022,subject to the approval of the shareholders at the 2023 AGM.Board StatementThe Board has overall res

71、ponsibility for the Companys ESG strategy and reporting and delegates the oversight of ESG matters to the Corporate Governance Committee.The Corporate Governance Committee exercises leadership oversight and supervision on ESG performance through the ESG Working Group.During the reporting period,the

72、Board was involved in the materiality assessment and prioritisation of key ESG issues.The Board has participated in interviews,questionnaires,meetings that solicit views and recommendations on ESG issues that may have significant influence on long-term sustainable development of the Company and eval

73、uated their priorities(please refer to the“ESG Materiality Assessment”section for more information).Key ESG risks have been incorporated into the Companys comprehensive risk management system.The senior management team and business leaders have participated in assessment of ESG-related key risks and

74、 formulated risk response measures by considering the possibility,impact,and trends of key ESG risks.The Board has regularly reviewed these key risks at the Board and the Corporate Governance Committee meetings,and has made recommendations for the measures to be taken.During the reporting period,the

75、 Board gained a clearer understanding of the evolving global ESG landscape and investor feedback on the Companys ESG performance,through regular reports from the ESG Working Group,special reports and inquiries.The Board reviewed the Companys annual ESG report and ESG issues that have significant inf

76、luence on the Companys business development,including but not limiting to:(i)carbon neutrality action plan and progress;(ii)strategy and progress of sustainable social value innovation;(iii)progress and target setting of Diversity,Equity,and Inclusion(DEI);(iv)ESG reporting boundaries and other impo

77、rtant ESG matters;(v)progress update on two global disclosure standards for sustainability and biodiversity.06ESG GovernanceESG Strategy Guided by our long-established vision and mission,“Value for Users,Tech for Good”is a strong cultural driving force and highly recognised by employees.Focus on man

78、aging risks and utilising opportunities that arise from the convergence of digital and real economies as well as the digital transformation enabling industries to extend their presence online and expand globally.The implementation of our ESG strategy can be summarised as follows:Operate in complianc

79、e with applicable laws and regulations;Operate business with integrity and protect the interests of shareholders and stakeholders;Provide our employees with a diverse,equitable,inclusive and safe work environment;empower them to pursue professional growth.Business Operations Protect the privacy of o

80、ur users and the security of their data and digital properties;Listen to feedback from users and actively respond to their needs,enquiries and complaints,based on which we continuously enhance the quality of products and services;Protect our users,especially underaged users and content creators;take

81、 responsibility for the contents on our platforms.Users Assist industries,especially small and medium-sized enterprises(SME)in each sector,in managing digital transformation;Ensure fair and equitable treatment when dealing with our business partners;encourage them to give us feedback on our business

82、 practices;Combat illegal or unwarranted behaviours that are harmful to long-term business partnerships by empowering our Risk Management and Internal Control Departments and Anti-Fraud Investigation Department.Business Partners Increase community investment,and leverage our platforms and technologi

83、es to implement“Tech for Good”;Create and promote a digitally inclusive environment;Contribute to the advancement of the internet industry via open-source partnerships and open platform collaboration.Community and Industry Consider the environmental impact of our products and services during the dev

84、elopment and operation stages;Reduce our carbon footprint and increase renewable energy use,ultimately reaching carbon neutrality in our operations and supply chains by 2030;Assist in driving the transition towards a low-carbon society via the promotion of a low-carbon lifestyle for users and techno

85、logies that enhance the management of climate change for enterprises.EnvironmentThe progress we achieved in the these areas is discussed under“Environmental Protection”,“Care for Our People”,“Protecting Digital Rights”,“Beneficial Technologies”,“Creating Social Values”and“Business Ethics”.07ESG Gove

86、rnance StructureESG Working GroupWe gained recognition from investors,research institutions,and ESG rating agencies.In June 2022,Institutional Investor,an international business publisher,ranked Tencent as the No.1 ESG performer in the Asia-Pacific region(excluding Japan)based on a survey of over 6,

87、000 professional investment and financial services institutions.In December 2022,Global ESG Monitor,an international non-financial reporting research institution,ranked Tencent as the eighth most transparent company in the world.In February 2023,we were included in the 2023 S&P Sustainability Yearbo

88、ok and recognised as the industry mover for achieving the strongest improvement in our industry,which was due to the significant increase in our S&P ESG score.The Company adopted a three-tier structure to support ESG governance and performance enhancement.Since the establishment of the ESG Working G

89、roup(see chart below)in 2021,the Corporate Governance Committee regularly tracked the Companys ESG efforts and progress via inquiries,written reports and face-to-face meetings,and has reviewed the annual ESG report prepared by the ESG Working Group.In 2022,we issued new ESG policies,including Enviro

90、nmental Protection Management System,Biodiversity Statement,and Our Commitment to Diversity,Equity and Inclusion.We also continuously updated existing policies on human resources,privacy and security,anti-corruption,anti-monopoly,and anti-money laundering.More information about Tencents ESG policies

91、 can be found on our official website,under the“ESG Corporate Governance Policy”page.Five special committees were established under the ESG Working Group to promote internal collaboration and performance management of key ESG topics.These five committees focus on user privacy and data security,Diver

92、sity,Equity and Inclusion(DEI),supply chain management,biodiversity protection,and ESG communications.The ESG Working Group,through the annual meeting and many special discussion sessions,provides ESG Champions with a better understanding of how ESG relates to their daily work,the problems of greenw

93、ashing and bluewashing and how to prevent them from happening.Develop ESG communication strategy,enrich communication contents and expand communication channels to enhance ESG awareness internally and recognition from stakeholders externallyESG Communications Promote biodiversity awareness through m

94、ulti-scenario story telling,implement biodiversity conservation initiatives,and explore quantitative impact measurementBiodiversity ConservationIntegrate ESG concepts into the supply chain management process,discuss with suppliers the basic principles of ESG on the operational side,and strengthen su

95、pply chain ESG management capabilitiesSupply Chain ManagementExplore the overall direction of DEI,advise and promote the implementation of DEI-related objectives and implementation plans,etc.Diversity,Equity and Inclusion(DEI)Enhance disclosure of information related to user privacy and data securit

96、y protection issues;assess the applicability and feasibility of joining relevant international initiatives or industry coalitionsUser Privacy and Data Security The Board Empowered by the Board to lead ESG governanceCorporate Governance Committee Leads the ESG Working Group to set out the Companys ES

97、G strategy and priorities;Co-chaired by the Chief Strategy Officer and Chief Financial Officer,it has a good representation of senior executives from various business groups or functional lines covering specific ESG topics.ESG Steering Team Comprise of employee representatives from various business

98、groups and functional teams covering specific ESG topics;Leveraging their respective areas of expertise,ESG Champions drive the implementation of the Companys ESG initiatives and provide regular updates to the ESG Coordination Office.ESG Champions Supports the ESG Steering Team in identifying ESG ob

99、jectives and collaborating with various business and functional teams to develop action plans and track progress;Serves as the secretariat of the Working Group and reports the Companys ESG matters to the Corporate Governance Committee regularly.ESG Coordination OfficeSpecialCommitteesESG Working Gro

100、up08Impact on StakeholdersImpact on Tencents BusinessESG Materiality AssessmentIntegrating ESG into Risk ManagementWe have formulated the Risk Management and Internal Control Policy and related risk management processes,regularly identified and assessed risks,and established appropriate risk respons

101、e measures.We integrate ESG-related factors,including climate change,into the Companys risk assessment and internal control management processes.We also conduct regular risk identification and assessment,and formulate appropriate risk response measures accordingly.For more information on our risk ma

102、nagement and internal control,please refer to the“Corporate Governance Report”section of Tencent 2022 Annual Report.Stakeholder CommunicationOpinions and suggestions from stakeholders are particularly important for us to effectively identify ESG risks and enhance ESG management.We regularly engage w

103、ith our stakeholders to learn about their expectations and feedback on our ESG performance.Our stakeholders include users,governments and regulatory bodies,employees,investors,business partners,non-governmental organisations(NGOs),the media and the public.Our communication channels include but are n

104、ot limited to the Companys Official Accounts in our own social platforms,verified social media accounts in third-party platforms,online and offline meetings,investor and press conferences,and employee satisfaction surveys.StakeholdersCommunicationGovernments and RegulatorsMedia and General PublicInv

105、estorsNGOsEmployeesBusiness partnersUsersInformation disclosure,policy consultation,meetings or reports,and official visitsCharity projects,charity fundraising platforms,company website,and social mediaInvestor meetings,company announcements,shareholders meetings,company website,and social mediaEmpl

106、oyee satisfactionsurveys,annualstaff meetings,internal bulletin boards(BBS),whistleblowingchannels,andsocial mediaSocial media,industry events,and press conferencesIndustry conferences,supplier conferences,supplier evaluation,and site visitsUser satisfaction surveys,online customer service,and socia

107、l mediaMateriality AssessmentTo identify and understand various ESG topics that are of high priority to Tencent,we engaged an external professional agency to conduct a materiality assessment.The assessment process is as follows:1 Climate Change Response and Carbon Neutrality2 Waste Management3 Water

108、 Management4 Energy Management5 Biodiversity6 Environmental Impact of Product&Services7 Employee Rights&Benefits8 Employee Career Development9 Diversity,Equity and Inclusion10 Employee Health and Safety11 Labour Practices12 EdTech13 HealthTech14 FinTech15 Support the Digital Upgrade of the Real Econ

109、omy16 Digital Inclusion and Digital Literacy17 Intellectual Property18 Responsible Content19 User Privacy and Cyber Security20 Protection and Development of Underaged Users21 Community Investment22 Supply Chain Management23 Anti-corruption24 Anti-monopoly25 Anti-money laundering26 Corporate Governan

110、ce27 Active Stakeholder Engagement Environmental Social Governance191823241463521425272226201510171681279211311MEDMEDLOWHIGH1 Identify a list of potential material ESG topics by taking into considerations of 1)common issues raised by internal and external stakeholders,and 2)topics highlighted in rec

111、ognised reporting frameworks,including the Hong Kong Stock Exchanges(HKEx)ESG Reporting Guide,the Task Force on Climate-Related Financial Disclosures(TCFD),the Global Reporting Initiative(GRI)Standards,and the Sustainability Accounting Standards Board(SASB)Standards,and 3)global and domestic sustain

112、able development trends.New items/topics and adjustments have been added to last years list of ESG topics,including Biodiversity,Diversity,Equity and Inclusion,Support Real Economy Development,and EdTech.2 Identify concerns and views on material ESG topics via in-depth interviews and online surveys

113、across stakeholder groups.This year,interviews were conducted with stakeholders,including Board members,senior executives and relevant management personnel,covering more business groups than last year.The interviewees shared their views and commented on Tencents material ESG topics.Stakeholders who

114、participated in online surveys include Board members,senior executives,employees,customers(users and business partners),suppliers,investors,governments and regulatory bodies,scholars,media and NGOs.3 Prioritise relevant material ESG topics through materiality mapping.The material topics which fell i

115、nto the upper right quadrant of the matrix were defined as highly material to the Company.These material ESG topics include Data Privacy and Cyber Security,Responsible Contents,Protection and Development of Underaged Users,Support the Digital Upgrade of the Real Economy,Intellectual Property,Anti-co

116、rruption,Employee Health and Safety,Energy Management,Employee Career Development and corporate governance.09Integrate ESG Concepts into Corporate CultureWe promote the values of“Integrity,Proactivity,Collaboration,Creativity”as our guiding principles for our Companys long-term sustainable developme

117、nt.We value the views of our employees and engage an independent third-party organisation to conduct annual employee engagement and satisfaction surveys regarding their experience at Tencent,cultural values,corporate strategy and long-term development.In 2022,more than 80%of our employees expressed

118、their satisfaction with cultural/values,which has remained as one of the top three attributes in the survey for four consecutive years.We uphold our vision and mission of“Value for Users,Tech for Good”and encourage every employee to live out our values.We try to build a business ecosystem of integri

119、ty and mutual trust,accelerate the transition towards a low-carbon economy,build a working environment that is diverse,equitable and inclusive,and propose innovative solutions for social problems.CollaborationProactivityIntegrityCreativityPush for breakthrough innovations,explore the possibilities o

120、f the future.Be inclusive and collaborative,strive to progress and evolve.Pursue positive contributions,volunteer for responsibility and push for breakthroughs.Uphold principles,ethics,openness,and fairness.We also continue to promote the integration of ESG into our corporate culture and provide gui

121、dance to our employees through policies and initiatives,including:Initiatives We introduced“Ruixue+”culture,which promotes a healthy workplace culture of equity and respect.After a year of implementation,it was highly recognised by employees and became the highest satisfaction indicator of the year;

122、We formulated the Tencent Sunshine Code of Conduct and required all employees to attend the online training course and pass post-training assessment.The sunshine code promoted ethical behaviour and clarified the“red line”for employees and other related parties;We upgraded our“employee donation match

123、ing”programme,encouraged our employees to take part in charitable initiatives and volunteer work,as well as participate in sustainable social value innovation.Action Plan We advocate a workplace culture of diversity,equity,and inclusion(DEI),establish the DEI Special Committee,and conduct trainings

124、to help employees gradually develop DEI awareness;We pledge to achieve carbon neutrality in our operations and supply chain,and to use green power for 100%of all electricity consumed by 2030.At the same time,we will actively integrate climate-friendly technologies into our products and services to a

125、chieve low-carbon transition for our company and society at large;We focus on long-term creation of sustainable social value by driving innovation in technologies,products and models,and providing solutions to social challenges;We continue to promote ESG awareness among our employees.The Companys ES

126、G strategy and related policies,initiatives and outcomes are explained to all employees through special trainings and Weixin Mini Program Q&As.Tencenter ESG Knowledge Monthly ChallengeWe set up the Tencenter ESG Knowledge Monthly Challenge Weixin Mini Program to interactively convey the Companys ESG

127、 strategy,policies and initiatives to all employees,promoting the integration of ESG in our corporate culture through engaging articles and quarterly rankings.During the reporting period,the ESG issues covered in the Challenge included user privacy and data security,DEI,biodiversity,cross-cultural i

128、ntegration,public charity and volunteerism,helping employees understand more deeply the importance of ESG in their daily works.In 2022,more than 80%of our employees expressedtheir satisfaction with cultural/values,which has remained as one of the top threeattributes in the survey for four consecutiv

129、e years.10“Climate action failure”,“extreme weather”and“biodiversity loss”have been identified as the top three most severe global risks1 in the next ten years.We believe that digital technology is one of the key means to addressing environmental risks.Therefore,Tencent is committed to applying our

130、digital capabilities in helping our users,industries,and society transition to a greener future.ENVIRONMENTAL PROTECTION1.1 Our Approach and Progress121.2 Tackle Climate Change131.3 Green Operations171.4 Contribute to a Low Carbon Development221.5 Biodiversity Protection251 The World Economic Forums

131、 Global Risks Report 2023.11Tencent is committed to reducing the dependence and impact of its operations on the environment,and generating environmental benefits through our products and technologies.To continuously improve our environmental management capability,we have defined ESG Working Groups r

132、ole in environmental protection,as well as our reporting mechanism.The ESG Working Group is responsible for the overall management and reports to the Board of Directors and the Corporate Governance Committee regularly.We formulated and implemented a group-level Environmental Protection Management Po

133、licy,which requires employees to incorporate green considerations into the development and management of our products and services.We are bound by the Environmental Protection Management Policy to consider both risks and opportunities in our environmental management process.We identify,assess,and ad

134、dress environmental risks while using our technologies to support users,industries and the society transition to a greener future.We have defined the following five environmental topics that will drive our efforts,including climate change and carbon neutrality,efficient use of energy and water resou

135、rces,waste management,biodiversity protection,and green procurement.Our Approachand ProgressClimate change and carbon neutralityEfficient use of energy and water resourcesWaste managementBiodiversity protectionGreen procurement1SBTiAbsolute greenhouse GHG reduction targets,which are consistent with

136、the Paris Agreement and been validated by SBTi,with targets covering Scope 1,2 and 3 336,419.5 MWhPurchased 336,419.5 MWh of green power and avoided 241,952.9 tonnes of carbon emissions2,740.6 tonnesReused 2,740.6 tonnes of electronic equipment and avoided the generation of additional electronic was

137、teBiodiversity StatementPublished a statement that outlines our strategies and approaches for protecting biodiversity and the ecosystemSupplier selectionFormulated internal guidelines to prioritise green procurementClimate scenario analysisCarried out climate scenario analysis and used the five scen

138、arios released by the Intergovernmental Panel on Climate Change(IPCC)and International Energy Agency(IEA)to analyse climate-related risks and opportunities19.6 MWThe installed capacity of renewable energy at data centres exceeded 19.6 MW166 tonnesDemagnetised and crushed 166 tonnes of used hard disk

139、s,which were recycled by qualified institutions15 millionEmployed our technologies and social platforms to help approximately 15 million users increase their awareness of national parksScope 3 reduction programLaunched a Scope 3 emission reduction program,assessed the carbon emission reduction poten

140、tial of our procurement and downstream leases,and set mitigation measures1 For more information on green procurement,please refer to the“Business Ethics Sustainable Supply Chain”section of this report.Progress made in the five environmental topics12We apply digital technologies in climate change mit

141、igation and adaptation.On the one hand,we are mitigating our impacts on climate by reducing the carbon footprint of our products and services,and have launched a carbon neutrality plan in 2021 that includes our supply chain.On the other hand,we comprehensively assess our climate risks and opportunit

142、ies by applying climate scenario analysis,relevant databases,and models;developing corresponding measures;and disclosing information in accordance with the TCFD framework.We are also proactive in leveraging our digital technologies and products to assist our customers,industries and society to achie

143、ve a low carbon transition.Tackle Climate ChangeGovernanceBoard of DirectorsThe board empowers the Corporate Governance Committee(the Committee)to oversee ESG issues,which include the management of climate risks and opportunities,carbon neutrality targets,and annual progress.During the reporting per

144、iod,the ESG Working Group reported the results of the companys annual climate risk and opportunity assessment,as well as 2022 carbon neutrality progress,to the Committee through two meetings.ManagementCarbon Neutrality Joint Project Group and the ESG Working Group are responsible for Tencents climat

145、e risk and opportunity management.The Carbon Neutrality Joint Project Group,led by the Groups Senior Vice President,consists of departments,including Strategy Department,Carbon Neutrality Lab,Data Centre Green Energy Team,Facilities Management Team under the Admin Department,and Low Carbon-related P

146、roducts Team.The groups major responsibilities include:Identifying climate-related risks and opportunities;Developing climate response plans and implementing mitigation measures,while exploring business opportunities;Developing climate-related targets and setting metrics to regularly monitor the pro

147、gress.The ESG Working Group has major responsibilities including:Assessing climate risks and opportunities,and monitoring the implementation of response measures;Assessing climate-related targets using international and national initiatives or standards(including Science Based Target Initiative(SBTi

148、);Conducting annual audits of climate-related metrics(including greenhouse gas emissions).Manage Climate Risks and OpportunitiesStrategyClimate change poses both risks and opportunities for Tencent.To develop a more targeted climate strategy,we further applied the climate scenario analysis to quanti

149、fy potential climate-related risks and opportunities in 2022.Climate Scenario SelectionThe uncertainty of climate risks and opportunities in the short-term,medium-term and long-term makes the development of climate measures challenging.We therefore need to consider different global temperature rise

150、pathways,climate policy changes,time horizons and other factors,to conduct a comprehensive analysis of the climate risks and opportunities associated with our operation.In 2022,we engaged professional consultants to conduct the climate scenario analysis.Risk and Opportunity CategoryTime HorizonsClim

151、ate Scenarios SelectionPhysicalRisks1Acute,ChronicBaseline2203020503IPCC Sixth Assessment Report(AR6)IPCC Shared Socioeconomic Pathways(SSP):SSP1-2.6 SSP3-7.0 SSP5-8.5Transition RisksPolicy&Legal,Technology,Market,Reputation2030204020504IEA Stated Policies Scenario(STEPS)Net Zero Emissions Scenario(

152、NZE)Transition OpportunitiesResource Efficiency,Energy source,Products&Services,Market,Resilience1 Physical climate risks are assessed by 30-year data based on the standard of the World Meteorological Organization.2 Baseline covers the data for the period 1985-2014,which is used to assess the abilit

153、y of climate models to simulate the historical records of climate hazards.3 2030 and 2050 covers the data for the periods 2015-2044 and 2035-2064,respectively.These data are used to evaluate the potential impact of physical climate risks on operations in short-term,medium-term and long-term.4 Transi

154、tion risks and opportunities are assessed at 10-year intervals for capturing the short-term,medium-term and long-term impact of abrupt changes.Climate Risks and Opportunities AnalysisThrough the analysis of five climate scenarios,we identified physical and transition risks and opportunities that may

155、 emerge in the future.Based on this,we conducted a quantitative analysis of the potential material climate risks and opportunities using data from the World Climate Research Programme(WCRP),World Resources Institute(WRI),IEA,and the Network for Greening the Financial System(NGFS)and differentiated t

156、he magnitude of impacts in different time frames.The results of the physical risks during the baseline period were verified against the actual operating conditions.Through the scenario analysis conducted in 2022,we have identified the following material climate risks and opportunities for Tencent.Ca

157、tegoryAcute Physical RisksExtreme heatFlooding including river,coastal and extreme rainfallTropical cyclonesWildfiresChronic Physical RisksWater stress and droughtPolicy and Legal Transition RisksImplementation of carbon emission reduction policiesIncreased requirements on climate change action and

158、disclosureMarket Transition RisksShift in market preference towards low-carbon productsProduct and Service Transition OpportunitiesOpportunity to sell low-carbon productsGovernanceStrategyRiskManagementMetrics and Targets13Risk ManagementTencents climate-related risks are integrated into the company

159、s risk assessment and control system.As we accumulate experience in climate risk management,we have developed and applied the following procedures:Metrics and TargetsThe selection of appropriate metrics,target setting,and tracking progress are key tools for Tencent to effectively manage climate risk

160、.CategoryMetrics and TargetsEnergyMetrics:Total energy consumption(MWh)Direct energy consumption(MWh)Indirect energy consumption(MWh)Total energy consumption per revenue unit(MWh/RMB million)Direct purchased renewable energy(MWh)Electricity generated from onsite renewable energy facilities(MWh)The p

161、roportion of renewable energy in the energy mix(%)Installed capacity of self-built renewable energy facilities(MW)Data centre average Power Usage Effectiveness(PUE)Targets:By 2030,achieve 100%renewable electricity By 2025,reduce the electricity consumption per capita in our owned office buildings in

162、 Mainland of China by 15%from a 2019 base year The average PUE of self-built data centres will not exceed 1.35CategoryMetrics and TargetsWaterMetrics:Amount of water consumed(tonnes)Water consumption per revenue unit(tonnes/RMB million)Targets:By 2025,reduce water consumption per capita in our owned

163、 office buildings in Mainland of China by 15%from a 2019 base yearSolid WasteMetrics:Hazardous waste disposal quantity(tonnes)Hazardous waste per revenue unit (kg/RMB million)Non-hazardous waste disposal quantity(tonnes)Non-hazardous waste per revenue unit(kg/RMB million)Reusing amount of electronic

164、 equipment(tonnes)Recycling amount of electronic waste(tonnes)Targets:All Tencent-owned office buildings in Mainland of China will implement waste sorting 100%of the destroyed hard disk components and discarded lead-acid batteries are properly disposed by qualified institutionsStep 1:Risk Inventory

165、Preliminary identification of climate risk and opportunity aligned with the TCFD categories Analyse sector and peer best practices Interviews with climate risk related departments Generate a long list of climate-related risks and opportunities(CRROs)Step 2:Scenario Analysis Selection of low and high

166、 carbon climate scenarios for analysis Selection of the time horizon for analysis Conducting scenario analysis for CRROs to identify material climate risks and opportunitiesStep 3:Risk Quantification Selecting quantitative indicators,database and models for quantitative analysis Developing financial

167、 impact transmission pathways Developing financial impact quantification tools Quantifying the financial impact of material risks and opportunitiesStep 4:Risk Response Developing risk management measures for material CRROs Assessing the effectiveness of the risk mitigation measuresCategoryMetrics an

168、d TargetsCarbon EmissionMetrics:Total GHG emissions(Scope 1,2,3)(tCO2e)Total GHG emissions intensity (tonnes CO2/RMB million)Scope 1 emissions(tCO2e)Scope 2 emissions(tCO2e)Scope 3 emissions(tCO2e)Targets:Carbon neutrality target:Achieve carbon neutrality in our operations and supply chain by 2030 A

169、bsolute reduction pathway:Achieve a 70%reduction in absolute Scope 1 and 2 emissions,and a 30%reduction in absolute Scope 3 emissions from a 2021 base year by 203014Carbon Neutrality InitiativeIn January 2021,Tencent unveiled its carbon neutrality plan,which was followed by the announcement of its c

170、arbon neutrality target in February 2022.To demonstrate our commitment to reducing carbon emissions,we have further refined our carbon reduction pathway based on our carbon neutrality commitment and set absolute emissions reduction targets aligned with the Paris Agreement,with targets covering Scope

171、 1,2 and 3 emissions,which have been validated by SBTi.Carbon neutrality targetsCarbon neutralityAchieve carbon neutrality across own operations and supply chain by 2030Green powerUse green power for 100%of all electricity consumed by 2030Absolute GHG emission targetsScope 1 and 2Reduce by 70%(from

172、a 2021 base year)by 2030Scope 3Reduce by 30%(from a 2021 base year)by 2030In 2021,we inventoried our GHG emissions using the Greenhouse Gas Protocol:A Corporate Accounting and Reporting Standard developed by WRI and the World Business Council for Sustainable Development(WBCSD).In 2022,we upgraded ou

173、r GHG inventory system by adding to the international standards we followed in 2021,including the Guidance for ICT Companies Setting Scientific Targets issued by the SBTi,and the 14064-1:2018 published by the International Organization for Standardization(ISO).In 2022,Tencents total GHG emissions we

174、re 5,739,723.7 tCO2e.Tencent Greenhouse Gas Emissions DistributionBaseline emissionsExpected greenhouse gasemissionsTimeBaseline emissions:Level of GHG emissions emitted in the absence of any measures to reduce emissions.20212030Active emissionsreduction measuresCarbon offsetTotal emissions expected

175、Scope 246.17%Scope 13.00%Scope 350.83%Purchased goods&services0.05%Capital goods13.53%Fuel-and energy-related activities(not included in scope 1 or scope 2)24.40%Upstream transportation and distribution0.29%Business travel1.73%Employee commuting1.33%Upstream leased assets58.59%Downstream leased asse

176、ts0.05%Waste generated in operations0.03%15Decarbonisation Roadmap and Annual Implementation ProgressWe follow the principle of emissions reduction and green power first,followed by offset,and seek to achieve carbon neutrality through the following measures:Enhance energy efficiency1 Reduced energy

177、consumption throughout the lifecycle of data centres,including construction,operation,and waste management,while continuously optimising its PUE.Made offices more sustainable through improving our green office management,procedures and practices.Adopt renewable energy2 Constructed distributed renewa

178、ble energy facilities with an installed capacity of over 19.6 MW by end of 2022.Purchased more than 336,419.5 MWh of green power and avoided 241,952.9 tonnes of carbon emissions.Explore carbon offset and carbon capture technologies3 Explored CCUS(Carbon Capture,Utilization and Storage)technologies,i

179、ncluding carbon dioxide storage in basalt.Explored the feasibility of carbon trading by being one of first members of the Hong Kong International Carbon Market Council.1 For more information,please refer to the“Environmental Protection Green Operations”section of this report.2 For more information,p

180、lease refer to the“Environmental Protection Green Operations”section of this report.Support our Users,Industries and Society in their Low-Carbon Transition4As an Internet company,we seek to not only reduce the negative environmental impact of our operations and supply chain,but also explore the use

181、of technologies to enable our users to live a greener lifestyle,and provide low-carbon digital solutions for various industries.3 For more information,please refer to the“Environmental Protection Contribute to a Low Carbon Development”section of this report.4 For more information,please refer to the

182、“Environmental Protection Contribute to a Low Carbon Development”section of this report.Promote sustainable lifestyles to users Published Blue Planet,a Weixin Mini Program which quantifies users carbon footprint and encourages the public to reduce their carbon emissions.Launched Carbon Island,a simu

183、lation game which enables players to build a thriving island that seeks sustainable economic growth.Carried out the low-carbon trivia to popularise sustainable living among users.Provide low carbon digital solutions for industries Mobile payments expand green payment scenarios.Over 200 million users

184、 used Tencent Docs,which collectively reduced 199,650 tonnes of carbon emissions.Provided digital solutions to help the energy industry decarbonise.Explore low-carbon technologies for society Established a low-carbon technical innovation platform,including“TanLIVE”,an online low-carbon innovation co

185、mmunity,and the Carbon Neutrality Professional Committee and Global Carbon Neutral Technology Alliance.Explored cutting-edge carbon emission reduction technologies,including the zero-energy radiative cooling technology for glaciers,and drought-resistance rice.16Tencent places great importance on imp

186、roving its energy and resource efficiency,as well as the 3Rs(Reduce,Reuse and Recycle)of waste management.We embed green considerations into Tencents operation and strive to generate greater environmental benefits by continuously improving its products and services.Complying with The Environmental P

187、rotection Law of the Peoples Republic of China(PRC),The Energy Conservation Law of PRC,and other applicable laws and regulations in regions where we operate,we reduce the environmental impact of the operation process,construct green computing facilities and create green offices.Green Cloud Computing

188、While digitalisation has improved the operational efficiency of the industrial sector,the issue of managing data centres energy consumption has become increasingly significant.According to the IEA report,the data centre industry accounts for approximately 0.9-1.3%1 of global total electricity consum

189、ption in 2021.Underpinned by our green operational strategy of improving energy efficiency and reducing natural dependency,we have been improving the way we manage our data centres by embedding green considerations throughout their lifecycle from their site selection,design,construction,operation,to

190、 waste disposal stages.Greenpeace,an international environmental agency,ranked the carbon neutral performance of Chinas internet cloud service companies annually,and Tencent ranked first for two years.1 The International Energy Agencys“Data Centres and Data Transmission Networks”report in 2022.Desig

191、n and ConstructionTencent conducts a thorough environmental impact assessment and energy-saving assessment before constructing its data centres.In particular,these assessments evaluate the impacts of its construction and operation processes on soil,water,atmosphere,ecosystem,and energy consumption.C

192、omprehensive measures were developed accordingly to avoid or mitigate such impacts.Low-carbon data centre infrastructureTencents fourth-generation data centre(T-block)simplifies the construction of data centres using modular technology.Through standardisation,productisation,and prefabrication of T-b

193、lock,we can effectively shorten the construction period and reduce carbon emissions during construction.During operation,T-block adopts an efficient cooling technology,as well as an efficient power supply and distribution architecture.T-block data centre can achieve an annual average PUE of 1.2x,and

194、 some modules have an average PUE of less than 1.2 throughout the year,saving energy by approximately 30%compared to traditional data centre construction.Site selection optimisationTo optimise energy and resource consumption during operations,we abide by the following green site selection criteria f

195、or our data centres:Suitable climate with low cooling demand,adequate supply of renewable energy,electricity stability,low physical climate risk,and fewer natural hazards.In 2022,Shanghai Data Centre was awarded“LEED Data Centre Operation and Maintenance”(LEED O+M:DC)Platinum Certification.By the en

196、d of 2022,Tencents data centres have received 25 green and low-carbon related certificates.Green Operations17Operation StageContinual reduction of PUE is one of the critical measures for promoting the green operation of data centres.Tencent applies energy-saving technologies,digital management,and o

197、ther means to continually optimise the PUE,and utilise renewable energy to further reduce its carbon emissions.Application of energy-saving technologies Waste heat recovery The waste heat generated during the operation of data centre servers can be recovered.By heating the cool reclaimed water,the m

198、agnetic levitation heat pump extracts waste heat.On one hand,it reduces the cooling loads and water consumption in the server room by returning the cooling water there.On the other hand,the waste heat is transferred to sites in need to avoid energy waste.In 2022,the waste heat recovery facility at t

199、he Tianjin data centre recovered a total of 4,000 GJ thermal energy and avoided 440 tonnes of carbon emissions.Variable-frequency energy-saving technology Variable-frequency energy-saving technology is applied to our refrigeration units,water pumps and other equipment.The equipments frequency is adj

200、usted promptly according to the actual operation needs.By doing so,the energy consumption and actual operation needs can be better aligned,thus reducing energy waste.Green energy usage Efficient air conditioners research and development(R&D)In 2022,we developed an energy-saving air conditioner,which

201、 uses indirect evaporative cooling technology to improve the energy efficiency of data centres.An energy saving rate of 20%was achieved in a comparison experiment against typical operations.The energy-saving air conditioners have been installed in our Qingyuan and Huailai data centre.Liquid cooling

202、technology We have applied cold plate liquid cooling technology,which uses liquid with a specific high heat capacity as a medium to transfer the cooling capacity,effectively reducing energy consumption compared to air cooling technology and achieving a PUE of 1.06 according to the test data.Renewabl

203、e energy facilities The T-block data centre has a flat and sizeable rooftop that can support a large capacity distributed rooftop photovoltaic(PV)facility to produce continuous renewable energy.The PV modules absorb solar energy and convert it into electrical energy,which is directly supplied to the

204、 interior of Tencents data centre,providing green capacity for IT and cooling electrical equipment,while also reflecting solar heat and reducing the cooling loads of data centres.In 2022,the distributed photovoltaic with an installed capacity of 19.6 MW was built,which generated 21,870.0 MWh of rene

205、wable energy and avoided 15,728.9 tonnes of carbon emissions.Procurement of green power Since 2021,we have started exploring market-based green power trading,which adheres to the principles of additionality,traceability and proximity.“Additionality”means that the green power we procure is not subsid

206、ised,and ensuring additionality will enable our green power procurement efforts to better promote the generation of renewable power;“Traceability”means that the green power we procure can be clearly traced back to the source of the energy,ensuring compliance,transparency and sustainability of the so

207、urce;“Proximity”means that in the energy procurement process,priority is given to new energy projects that are geographically close to the data centre.This can effectively reduce energy transmission losses and improve the efficiency of energy utilisation.In 2022,we consumed 336,419.5 MWh of green po

208、wer and avoided 241,952.9 tonnes of carbon emissions.We have also signed over 534,000 MWh of green power trading contracts for use in 2023,allowing the Huailai East Park,Huailai Ruibei,Jiangsu Yizheng and Qingyuan Qingcheng data centres to reach 100%green power by 2023.Microgrid and the construction

209、 of Virtual Power Plant In 2022,we launched pilot projects for the following two technologies:microgrid and Virtual Power Plant platform.The use of these two technologies can effectively increase the efficiency of renewable energy use,enabling data centre loads to join the power generation capacity

210、while becoming more flexible and resilient to better interact with the future grid:Microgrid consists of distributed renewable energy facilities,energy storage facilities and other devices.It is a renewable energy generation and distribution system for data centres.By the end of 2022,approximately 6

211、0MW of distributed PV and microgrid projects are under construction,including the pilot projects of integrated building PV and energy storage.The Virtual Power Plant platform links multiple of our data centres together,allowing efficient dispatching of renewable energy and improving system efficienc

212、y through forecasting operational load and power generated from renewable sources.18Intelligent operationBy the establishment and implementation of Tnebula Platform,we realise intelligent management of data centres,including digital sensing networks and automated operations by means of a low-code sy

213、stem development platform.Digital sensing:Through the Internet of Things(IoT)equipment,it has enabled real-time automatic monitoring of data sources,transmission channels,data warehouses and other full-link data;Automated operations:With the accumulation of operational data,functions can be construc

214、ted for operations,including automatic configuration,warning,and change;In 2022,we have increased our investment in AI(Artificial Intelligence)technology for sustainable data centre operations and are making progress in AI energy efficiency and battery health prediction.Data centre PUE optimised by

215、AI:AI energy-saving model refines the system cooling prediction and realises automatic control.The average PUE of data centres that adopted this model dropped by 0.02;Battery health and life extension by AI:Use AI to improve management and prediction accuracy and apply it to automatic control device

216、s and battery health prediction,including calculating battery life under different usage conditions through intelligent algorithms and exploring optimised usage states,thus extending battery life and reducing waste generation.Waste ManagementRegarding waste management,Tencent follows the 3Rs of wast

217、e management and established a Green Recycling Centre in 2022.The Green Recycling Centre processes the electronic waste generated by our data centres.Through repairing,renovating and upcycling electronic equipment,we prolong their lifespan,reduce waste,and lower carbon emissions by minimising the ne

218、ed for new purchases.Upcycling and reusing serversBy upcycling our used servers and other electronic equipment,their lifespans are extended and can be put back into operation.2,456 tonnes of servers were upcycled and reused in 2022.Reusing componentsWe dismantle decommissioned end-of-life electronic

219、 equipment and recover the reusable component for upcycling.Waste recyclingAfter demagnetising and crushing the waste hard drives to ensure information security,we provide the resulting recyclable hard drive particles to qualified recycling vendors.In 2022,166 tonnes of waste were recycled.Packaging

220、 materialsWe recycle and use recycled packaging materials for pallets and parcel packaging use.The waste generated by our data centres is temporarily stored in warehouses and entrusted to qualified institutions.In 2022,100%of waste was appropriately disposed,in compliance with relevant regulations.1

221、9Low Carbon OfficeImprove Green ManagementManagement certificationOur office buildings are managed according to international systems,including ISO 9001(quality management system),ISO 14001(environmental management system),and ISO 45001(occupational health and safety management system).100%certified

222、:The property management of all office buildings are certified with ISO 9001,14001,and 45001;Annual audit:In 2022,we conducted annual audits of ISO certification for our buildings and part of our leased buildings,and have identified and followed up on improvement measures.Green buildingDuring the de

223、sign and construction phase of our office buildings,we uphold the fundamental principles of“safety and durability,healthy and comfortable,liveable environment,convenient living,and resource conservation”,and require new buildings to be designed to meet international and local green building standard

224、s.After completion and operation,we continue to adhere to international standard guidelines to regulate our daily maintenance practices.For example,Beijing Tencent Towers and Tencent Towers A and B in Chengdu have obtained LEED Platinum certification in operation and maintenance.Digital managementBy

225、 digitalising our buildings,we are able to manage their energy and resource consumption with greater accuracy and agility.In order to comprehensively manage the energy consumption of office buildings,we analyse the energy consumption of each building at the end of every month through the Facility Ma

226、nagement Platform(FM Platform).Subsequently,we monitor and rectify abnormal energy consumption data,and generate energy consumption management reports.Through continuously improving the FM Platform with the addition of new features,including prediction,early warning and control,we were able to form

227、a closed loop of“front-end data collection back-end data analysis feedback to front-end energy consumption management”.We have configured the Building Automation Systems(BAS),which provides real-time intelligent control of major energy consumption systems,including air conditioning,lighting and vent

228、ilation,and regulates energy consumption equipment by area based on demand,thus improving the efficiency of energy use.To make our workplace more sustainable,we continue to improve energy and resource efficiency,while also minimising the impact of our office operations on the environment through the

229、“green management”,“energy-saving procedures”and“energy-saving measures”.20Refine Energy-saving ProceduresWaste disposal To improve the recycling of resources,we classify and handle waste according to its category.We also promote waste reduction at the source and compliant disposal of waste.Garbage

230、sorting:Installed different types of trash cans and encouraged employees to sort their waste;E-waste:To increase the reuse of electronic equipment,we encourage employees to apply to keep their work laptop once it has been used for a certain period of time.Other discarded electronic products will be

231、turned over to third parties who are qualified to recycle them;Hazardous waste:Hazardous waste including toner cartridges and ink cartridges generated in the course of office operation is collected and properly stored in the hazardous waste management warehouse,and subsequently entrusted to a qualif

232、ied third party for 100%non-hazardous and compliant disposal;Food waste:Following pre-treatment with a grease trap,food waste is transferred to a third party for treatment and recycling.We regularly evaluate the energy consumption levels of office buildings and improve their energy efficiency by upg

233、rading current systems,including air-conditioning systems,lighting systems,and Heating,Ventilation,and Air Conditioning(HVAC)systems.Air-conditioning systems We reduced our energy consumption by upgrading to more energy-efficient air conditioning equipment and control systems,as well as implementing

234、 measures,including turning off air conditioning systems during the winter.Lighting systems We achieved energy saving and consumption reduction by replacing current lighting systems with more energy-efficient lighting fixtures,supplying more controllers and adjusting operation strategies.In 2022,Bei

235、jing Tencent Towers replaced 1,800 LED lights,adjusted the circuits of 5,651 lighting fixtures,and limited the lighting time,cutting electricity consumption by 513,739 kWh hours and avoiding 369.5 tonnes of carbon emissions.Other systems We reduced our energy consumption in other systems including t

236、he HVAC systems by adding time controls,adjusting the operation strategy,and advancing the inspection time.In 2022,Tencent Binhai Towers added time controls to fans and energy-consuming water pump equipment,and adjusted operation strategies to reduce electricity consumption by 236,074 kWh and avoide

237、d 169.7 tonnes of carbon emissions.Energy management To further refine the management of energy-consuming equipment,we have developed Guidelines for the Operation of Energy-consuming Equipment for air conditioning,elevators,lighting,and other office equipment to enhance energy management,while ensur

238、ing operational efficiency and comfort.The main energy-saving measures of Guidelines for the Operation of Energy-consuming Equipment include:Air-conditioning systems:Adjusted the operating hours according to different seasons and working hours,and fine-tuned operating parameters(for example,indoor a

239、nd outdoor temperature,equipment load,cooling water temperature,pressure);Lighting systems:Adjusted the operating hours according to different seasons,working hours,and types of office areas,in order to reduce excess electricity while maintaining adequate lighting.For example,our logo lights in the

240、outdoor area were adjusted to energy-saving mode;the indoor office area was equipped with intelligent lighting;Elevator systems:Adjusted the running time and the number of available elevators to match the demand during peak and off-peak periods,so as to reduce electricity consumption;Other equipment

241、:Adjusted the operating hours and frequency of equipment use over the holidays,promoted energy conservation,and carried out a strict inspection,thereby reducing standby energy consumption.Implement Energy-saving Measures21Tencents carbon neutrality commitment is not limited to its own operations and

242、 supply chain.We also focus on leveraging our digital technology and products to assist users,industries and society in transforming to a low carbon future.Promote an Eco-friendly LifestyleThe publics participation plays a key role in driving the societys low-carbon transformation.While serving a wi

243、de range of users,Tencent advocates environmentally friendly behaviours and lifestyles through innovation in the popularisation of environmental protection concepts.Incentivise reduction in carbon footprintWe quantified users carbon footprint associated with their public transport usage through a We

244、ixin Mini Program,Blue Planet,and converted them into carbon credits,which has motivated the public to live more sustainably.In 2022,more than 1 million users participated in carbon reduction activities through Blue Planet(taking public transportation or the subway with the use of Tencent Map).The e

245、missions reduced from these activities were certified by a third party,making the first carbon inclusive emission reduction trading in Shenzhen.The trading amount will be fully refunded to the users in the form of vouchers.Popularise low carbon knowledgeIn 2022,we launched a three-week low-carbon tr

246、ivia,where users were given the challenge to answer 100 questions correctly.Within three days of the campaigns launch,approximately 600,000 people participated nationwide with over 5 million questions answered.Raise environmental awareness via simulation gamesCarbon Island,an interactive simulation

247、game,allows players to become familiar with climate change as well as learn how to balance sustainable and economic growth.Carbon Island has been awarded the First to Implement award from the United Nations Environment Programmes Green Game Jam Award for two consecutive years.In 2022,with the activa

248、tion of“Explore the Blue,Protect the Earth“,Carbon Island promoted environmental protection concepts,including marine ecological protection and ocean carbon sinks through its game.The number of participants for this activity has exceeded 10.24 million,and awareness of low carbon and marine environme

249、ntal protection has been raised.Contribute to a Low Carbon Development22Empower Industries to Transition to a Low Carbon FutureGreen PaymentAs mobile payment develops and the concept of green payment spreads,green payment has become an integral part of the societys low-carbon transformation.Relying

250、on its mobile payment platform,Tencent expands its green payment application scenarios,to help transform the economy towards a greener future,and to provide consumers with convenient green payment channels.1 From“Green Payment Contributes to Chinas Carbon Neutrality”,a report published by Tencent an

251、d the Central University of Finance and Economics of ChinaRemote WorkTencents cloud-based products can provide solutions for enterprises that offer hybrid or remote work models,which can effectively reduce carbon emissions.Remote work helps companies decarbonise through reducing unnecessary business

252、 travel and paper use,as well as increasing efficiency through cloud computing.Online documents:Tencent Docs supports multiple users to collaborate on the same online document and enables cloud storage,which can effectively reduce carbon emissions while enhancing users work efficiency.The contributi

253、on of online documents to carbon emission reduction mainly comes from:fewer carbon emissions from cloud storage compared with local storage,reduced carbon emissions during file transmission,and the popularisation of mobile editing with lower power consumption.In 2021,over 200 million users used Tenc

254、ent Docs,which collectively reduced 199,650 tonnes2 of carbon emissions.Online meetings:Tencent Meeting has online document collaboration,real-time screen sharing,instant messaging,and other features,which can help improve meeting efficiency,save travel expenses,and reduce paper waste.The average ca

255、rbon emission reduced per online meeting is approximately 27.9 kgCO2e.Since its launch,users have reduced over 15 million tonnes of carbon emissions3.2 Tencent,together with All-China Environment Federation,and China Internet Development Foundations Digital Carbon Neutral Special Fund,released the R

256、eport on Carbon Emission Reduction Performance of Online Document Products.3 Committee of Green Circular and Inclusive Development of All-China Environment Federation,together with Centre for Environmental Education and Communications of Ministry of Ecology and Environment,jointly released A Study o

257、n Quantifying the Carbon Emissions Associated with Online Meetings.Digitalise the Energy IndustryTencent is exploring digital solutions to help the energy industry,helping the energy industry to improve efficiency and intelligent decision-making levels and reduce carbon emissions.Tencent EnerLink is

258、 a digital platform that integrates cloud IoT,big data,and other technologies to connect software,as well as hardware in various business scenarios to build an energy and carbon management platform.Tencent EnerTwin helps enterprises optimise energy efficiency through mapping physical objects into th

259、e digital sphere through the use of 3D engine,artificial intelligence,high-performance computing,audio and video acceleration,and other immersive convergence technologies.In 2022,we have jointly established a Smart Energy Platform of Zero Carbon Industrial Park with our partners,which mainly perform

260、s the functions of energy data management,analysis,forecast and optimisation,enabling digitalised carbon emissions management.Using Weixin Pay to reduce carbon footprint1Corresponding carbon reduction effectivenessApplication of Weixin Pay under different scenariosOnline payments replace offline sce

261、nariosClean energy and sharing economy transitionConvenient and sustainable lifestyle Make online payments for daily expenses,including electricity bills and water bills Purchase tickets online,including for trains and ferries Provide online payment services for new energy vehicles,including electri

262、c vehicles Provide support to sharing economy platform for example,bicycle sharing Provide online payment method for green transportation methods including bus and subway Provide online trading services for selling and recycling second-hand items Reduce carbon emissions from transportation by conduc

263、ting business online Online ticketing eliminates paper consumption Improve the convenience of paying for clean energy Increase use of shared transportation options Use low carbon travel options Reduce carbon emissions through recycling Access online medical services,including appointment booking and

264、 health consultationsThe application of digital technology plays a key role in promoting industrial efficiency,energy saving,and carbon reduction.As a result,we leverage our digital technology to assist the industry in its low carbon transformation journey.23Explore Low Carbon TechnologiesAs a digit

265、al technology company,the significance of Tencents carbon neutral strategy lies not only in its own energy saving and emission reduction,but also in the opportunity it presents to drive R&D and innovation.Therefore,we continue to promote our technological innovation and stay informed of innovative l

266、ow-carbon technologies.Build a low-carbon technology innovation platform Innovation community:Tencent and its partners jointly launched the TanLIVE low-carbon innovation connection platform,which brings together industry,investment institutions,business incubators and other co-creators to promote th

267、e development of low-carbon technologies through the principle of“Distributed support for distributed innovations in a networked community”.Carbon Neutral Technology Alliance:Tencent,together with industry peers have formed the Carbon Neutrality Professional Committee and Global Carbon Neutral Techn

268、ology Alliance,to help break down technological barriers in addressing the climate crisis,and pledged to authorise 189 carbon neutral-related patents and technologies for free in the first round.Explore cutting-edge carbon reduction technologies Carbon dioxide storage in basalt:We have partnered wit

269、h CarbFix,an Icelandic company,to explore the application of carbon sequestration technology in China.This technology captures and dissolves carbon dioxide in large amounts of water,which is then injected into basaltic rocks and chemically converted into minerals,fixing the greenhouse gas in the“roc

270、k”.Zero-energy radiative cooling technology to protect glaciers:We collaborated with Nanjing University to develop materials for glacier protection,creating a radiative cooling film by using nano-spinning technology.This technology can cool objects without consuming energy and reduce the ambient tem

271、perature by 5-7C,slowing down the rate of glacier melting.Water-saving and drought-resistant rice:Together with the Shanghai Agrobiological Gene Center,we have launched the water-saving and drought-resistant rice(WDR)and Digitalisation project to support the development of methodology for greenhouse

272、 gas emission reductions,as well as monitoring and measurement of greenhouse gas emission reductions from WDR by employing digital technology.Compared with conventional rice,growing water-saving and drought-resistant rice can significantly reduce greenhouse gas emissions including methane and nitrou

273、s oxide.24Internet technologies should play a critical role in nature conservation.On one hand,we improve the utilisation efficiency of natural resources in our operations to provide services that are eco-friendly.On the other hand,we leverage our products and technologies in ecosystem protection ef

274、forts.In 2022,we published the Biodiversity Statement,in which we described our strategies and approaches to protecting biodiversity and the ecosystem.Our philosophy of biodiversity conservation is formed on the United Nations Sustainable Development Goals(UNSDGs),the Convention on Biological Divers

275、itys(CBD)Kunming-Montreal Global Biodiversity Framework,and Chinas Ecological Conservation Strategy.Grow our Business in an Eco-friendly WayWe attach importance to the management of nature-related risks and opportunities and strive to reduce our reliance on land,water,and other natural resources.We

276、carry out environmental impact assessment and develop mitigation measures before the construction of our projects.During our operations,we have reduced the reliance on natural resources:Water resourcesWe attach great importance to using water resources efficiently.In 2022,we carried out water stress

277、 analysis to evaluate the current and future water shortage risks across our operation sites,and developed mitigation strategies accordingly.They include the implementation of water conservation measures,the establishment of water reuse facilities,the installation of backup water supplies and other

278、contingency measures.Biodiversity Protection The use of reclaimed water as a water source in data centres:We explored the use of reclaimed water generated from wastewater treatment plants as an alternative water source.By building water purification treatment equipment,we used reclaimed water instea

279、d of municipal water supply in the data centre cooling system to reduce the use of fresh water and mitigate water stress.Waterless fluorine pump air conditioner R&D:In water-scarce areas in North China,we innovated and developed waterless fluorine pump air conditioners to reduce water consumption wh

280、ile guaranteeing efficient data centre cooling.Application of sponge city technologies in office buildings:We applied sponge city technologies to recycle rainwater.For instance,we paved water-permeable ceramic bricks on the 8,000 m2 square of the Tencent Binhai Towers and used the rainwater to irrig

281、ate plants.In addition,we adjusted the cleaning frequency of Beijing Tencent Towers outdoor fountain,and recycled wastewater to irrigate landscapes,reducing water consumption by approximately 1,400 tonnes during the operating season.Resource management Paper management:We actively promoted sustainab

282、le workplaces,advocated paperless workplaces,and procured paper certified by the FSC(Forest Stewardship Council).When printing is necessary,we prioritise the use of double-sided and black-and-white printing to reduce paper consumption.Packaging management:We encourage employees to reduce the use of

283、packaging materials.We also replaced the materials of take-out boxes used in the staff canteen with environment-friendly materials and introduced charges for take-out boxes.25Sustainable Utilisation and Protection of Natural ResourcesIllegal wildlife trading can inflict huge damage on rare species,a

284、nd the application of financial technology can effectively combat money laundering in the illicit wildlife trade.We have therefore developed suspicious transaction identification models to assist law enforcement agencies to prevent and control the crime of money laundering in illegal wildlife tradin

285、g.Model identification:Modeling using a technical approach of big data mining and machine learning that identifies suspicious leads to illegal trade.Public participation:Provide users with knowledge on animal protection,establish a reporting and feedback platform,and track wildlife trade with the he

286、lp of the public.Marine ecology contains a great wealth of biodiversity resources and has a long-term carbon storage capacity.As such,we carry out the ecological restoration of seagrass beds,marshes,and mangroves jointly with Xiamen University and charitable organisations.Improve Public Awareness Th

287、rough Internet ToolsTo help more people understand the importance of biodiversity,we applied“Immersive Convergence”and other technologies to showcase our ecosystem and rare plants and animals.Meanwhile,we stressed the urgency of ecosystem protection and called on the public to participate in biodive

288、rsity protection.Tencent applied the“Immersive Convergence”technology to showcase natural landscapes and flagship species in national parks and made them easily accessible to the public through social platforms.In 2022,approximately 15 million people participated in the interactions,with accumulated

289、 exposure exceeding 800 million.The major projects include:We launched a virtual reality(VR)panoramic photo of the Northeast China Tiger and Leopard National Park in 1.25 billion pixels.With the ability to zoom in up to 120 times,users can explore a 360-degree view of the national park and search fo

290、r flagship species including the Northeast China Tiger and Leopard in the hidden forests of the park.We streamed the view of Hainan Tropical Rainforest National Park in 4K using Dolby Atmos and showcased more than 30 flagship species,including Hainan partridge and Hainan Elds deer,as well as other w

291、ildlife that are under first-class national protection.Tencent Docs launched the first online document public benefit theme background in China,allowing users to use the natural scenery of Wuyishan National Park as the online document background.To raise public awareness on wildlife protection,we us

292、ed digital interactive tools to help the public engage with wildlife online.For example,in May 2022,we partnered with the Chinese National Geographic Magazine to develop WeBirder,a Weixin Mini Program which contains a database of information on 1,500 bird species.Users can search for species using t

293、ext or image recognition,and learn about their body size,conservation status,habitat,behaviour,and geographic distribution,as well as gain eco-related knowledge.Tencent continues to explore the application of AI,cloud computing and other technologies in Nature-based Solutions(NbS)to improve the effi

294、ciency of ecosystem protection.In terms of applying AI technologies to rare species conservation,we developed the Intelligent Snow Leopard Recognition and Monitoring Data Management Cloud Platform to trace snow leopards and collect key data.The platform can automatically sort out and analyse data th

295、rough AI species identification,data upload,model establishment and computing,and other functions,to better help scientists and professional conservationists in completing the monitoring and survey of species,increasing the productivity by more than 50%compared to traditional methods.In 2022,the pla

296、tform was improved to help strengthen ecological protection.The number of identifiable species increased from 23 to 31;The detection rate of snow leopards from images increased from 70.8%to 95.5%and the image precision increased from 59.1%to 85.2%.Snow Leopard 95%26Tencent regards employees as its m

297、ost valuable asset.We care about their personal growth and professional development,respect them,and are committed to creating a diverse,equitable,and inclusive workplace.By creating a work environment that stimulates employees creativity and unleashes their potential,we join hands with our people t

298、o achieve self-worth and the Companys development goals.CARE FOR OUR PEOPLE2.1 Our Approach and Progress282.2 Implement Diversity,Equity and Inclusion292.3 Talent Acquisition and Retention312.4 Support Employees Career Development342.5 Promote Employees Health and Vitality4027In 2022,amidst challeng

299、ing macroeconomic conditions and structural changes in the industry,we embraced the changes and pursued long-term sustainable development by optimising organisational structures,consolidating resources,and focusing on core strategic areas.On one hand,we shut down or rationalised several loss-making

300、non-core businesses,optimised investments in labour and capital demanding businesses,optimised the allocation and deployment of our human resources,and controlled new hires.On the other hand,we enhanced operational efficiency and achieved value creation through a series of measures,including control

301、ling marketing expenses,reducing operating costs,and strengthening process management to improve the return on investment.Nevertheless,we continue to increase investment in human and financial resources for research and development(R&D)and core areas that will sustain our long-term competitiveness,a

302、s well as improve the processes and mechanisms that support talent retention.In tackling these challenges,senior management was proactive in communicating the Companys strategic direction and progress to our employees,during all-hands meetings,internal strategy conference,strategy briefings,and seni

303、or management interviews,and in advising employees to stay focused,confident and resilient amid this difficult period.The Company has implemented measures to minimise the impact on employees through various supportive measures,including providing transition periods,internal transfer opportunities an

304、d appropriate compensation for those who were impacted.In 2022,our key progress was as follows:Dedicated resources in fostering a workplace culture that reflects values of diversity,equity and inclusion through training and corporate activities.The employee training participation rate reached 99.4%,

305、with an average training time of 36.3 hours per person.Tencent Academy provided over 1,000 courses for different professional needs.Promoted physiological and psychological wellbeing by launching wellness and mindfulness programmes for our employees.Additionally,we offered an online family doctor he

306、alth consultation service in certain locations.Our Approachand ProgressHigh-quality talent is essential to driving our business growth and innovation.We are committed to creating a diverse,equitable,and inclusive(DEI)work environment and an open and inclusive culture to attract and retain diverse ta

307、lent.We aim to build a people-centric team and care for the growth of our people,enabling our employees to stay positive and collaborate together to implement the mission of“Tech for Good”and create greater value collectively.To foster an environment that supports the growth of the Company and its e

308、mployees,we are constantly enhancing the management of our organisation,staff,and corporate culture.We respect the human rights of our employees and guarantee their equal right to employment and choice of occupation,the right to remuneration for labour,to rest and vacations and other labour rights.I

309、n addition,we implemented a series of human resources management policies,including the Employee Career Development Management Policy,the Performance Management Policy,the Employee Holiday and Working Hours Management Policy,Training Management Policy and others.We comply with the Labour Law of the

310、Peoples Republic of China and other applicable local labour laws and regulations to protect the rights and interests of our employees.28Implement Diversity,Equity and InclusionTencent progressively integrates diversity,equity and inclusion(“DEI”)into the management of our Company through promoting D

311、EI values in the workplace and fostering a diverse workforce,so that every employee feels respected,supported and encouraged.As Tencents business goes global,we will continue to implement relevant measures.Foster a DEI CultureCulture WeekTencents overseas business spans across more than 30 countries

312、 worldwide,including Japan,Singapore,the United Arab Emirates,the United Kingdom,and the United States.To facilitate cross-cultural exchange among employees from different cultural backgrounds,Tencent North America,Tencent Asia Pacific and Interactive Entertainment Group Global held a number of Cult

313、ure Week events under the theme Together as One.These events included activities on folklore discovery,delicacies sharing,collaborative games,and storytelling,which enhanced cross-cultural awareness and further encouraged employees to expand their understanding of different cultures and work towards

314、 a more inclusive environment.Ruixue+,an upgraded version of Ruixue,is Tencenters code of ethics and etiquette,which emphasises equality,mutual respect and inclusion for everyone.To further integrate DEI concepts into Tencents workplace culture,in 2022,we dedicated resources to organising various DE

315、I training and communication activities,including but not limited to the Kickstarting DEI workshop and Eliminating Unconscious Bias in the Workplace seminars.To facilitate smoother communication and collaboration across our global offices,we have developed a training curriculum on cross-cultural com

316、munication.Through a series of internally developed training tools,including the Cross-cultural Competence Model,Cross-cultural Competence Evaluation,and National Cultural Database,we support various teams in identifying country-specific cultural differences.In addition to internally developed tools

317、,we also provided customised training courses,workshops,and seminars for employees to master their cross-cultural communication skills.Besides our training curriculum,we launched a number of internal cross-cultural activities,including Culture Week,festival celebration,and the Get Connected:Global O

318、ffice Touring of Interactive Entertainment Group video series.In 2022,we conducted over 50 DEI-related training courses,promoted sharing and communication,and held workshops.We introduced a wealth of DEI-related multimedia content,which covers DEI general knowledge,as well as special topics on cross

319、-cultural festival.29In terms of workplace and facilities,we also take into account the diverse needs of our employees.To support breastfeeding mothers,we have set up exclusive nursing rooms in all Tencents self-built office buildings.To provide greater convenience for employees and visitors with sp

320、ecial needs,all ramps,lifts,bathrooms,parking spaces,and other areas in our self-built office buildings are designed and built in accordance with the Code for Accessibility Design in China.We also incorporated DEI principles into our product designs and services,with the aim of generating meaningful

321、 and far-reaching impacts and contributing to the building of a better society.Improve DEI ManagementIncorporating Diversity into Video Game DesignWe do not only focus on strengthening the diversity of our teams,but are also working on creating diverse characters in the video games we create.At the

322、Women Impact Tech Conference 2022,Bonnie Jean Mah,Narrative Director at the Montreal Studio of Tencent Games TiMi Studio Group,shared the significance of diversity in video game characters and the path to creating them.Gilly,a female character from Peacekeeper Elite created by Tencent Games Lightspe

323、ed Studios,was the digital spokesperson at the opening ceremony of the UN Women event,“See Her in the Game World”.In that occasion,Gilly shared her“personal experience”and conveyed to the world Peacekeeper Elites commitment to the values of DEI and to making progress in this area.Integrate DEI into

324、Our OperationsWe strive to promote diversity in our workforce and integrate DEI into daily operations.By bringing together employees with different expertise,perspectives and viewpoints,we believe it will inspire greater business innovation.Tencent fully respects employees of different ages,races,ge

325、nders,nationalities,and physical abilities,and ensures equitable opportunities and fairness in recruitment,compensation,training,and promotion processes,while continuously improving the diversity of our workforce.How to better support womens development in different professions and positions has bee

326、n a challenge faced by technology,finance and other industries,education sector,and society in general.Tencent attaches great importance to providing equal career opportunities for women working in the sector.We actively promote the power of female role models through themed campaigns and sharing of

327、 personal career development experiences.We have launched video series featuring#Women at Tencent Driving Tech for Good and#Women Who Lead,enabling female employees to share their journeys at Tencent.We support outstanding female employee representatives to participate in external conferences,includ

328、ing the Women Impact Tech Conference,where they can shed light on the sector and share female-empowerment stories,with the aim to encourage more women to explore and pursue career development opportunities in the industry.To better support employees in their roles as parents and caregivers,Tencent p

329、rovides pregnant employees with paid prenatal check leave and gives them priority in boarding our company shuttle buses and getting food service in our cafeterias.Additionally,we also offer a range of other benefits,including maternity leave,paternity leave,breastfeeding leave,parental leave,gifts a

330、nd stipends,health insurance for children,and parent-child relationship counselling services provided under our Employee Assistance Programme(EAP)1.1 EAP(Employee Assistance Programme),also known as Employee Mental Assistance Programme,is a programme designed to provide support for employees.Tencent

331、 has established a special committee on DEI under its ESG Working Group comprising of senior managers from different professional fields and cultural backgrounds,including six female and two male members.In March 2023,we released Our Commitment to Diversity,Equity and Inclusion,which outlines our de

332、dication to integrating DEI principles into our workplace culture and daily operations to achieve our DEI goals progressively.To create a safe work environment,in April 2022,we took a proactive approach by issuing the Anti-Sexual Harassment Policy and made it as one of the annual mandatory training

333、modules for our employees.The policy establishes the reporting channels and handling procedures,guarantees the protection of victims and whistleblowers,and ensures that any workplace sexual harassment cases will be handled promptly and appropriately.We regularly review the progress of our DEI initiatives and seek to continuously improve diversity among employees at all levels.To date,our talent po