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1、White Paper on Water Supply Access in Shanghai2023Shanghai Water Authority上海市供水營商環境白皮書2023-eng.indd 1上海市供水營商環境白皮書2023-eng.indd 12024/6/27 09:242024/6/27 09:24水務2024上海市供水營商環境白皮書-eng.indd 2水務2024上海市供水營商環境白皮書-eng.indd 22024/6/20 14:202024/6/20 14:20PrefaceOptimizing the business environment is a key ma

2、ndate issued by the CPC Central Committee and the State Council,a crucial step in deepening reforms to“streamline administration and delegate power,improve regulation,and upgrade services”and thus stimulate market vitality and enhance intrinsic driving force for development.In Shanghais pursuit of a

3、 world-class business environment,the provision of smart,resilient,and stable water supply services,coupled with rigorous and comprehensive water supply supervision,is a cornerstone.These elements play a vital role in propelling economic and social development.Shanghai,positioned at the Yangtze Rive

4、rs estuary and downstream of the Taihu Lake basin,is a city that has flourished due to its proximity to water.Since the 1990s,through around three decades of strategic planning and development,Shanghai has established four key water sources:the Chenhang,Qingcaosha,Dongfeng Xisha along the Yangtze Ri

5、ver,and the Jinze Reservoir upstream of the Huangpu River.This has led to the establishment of a coordinated water management system that leverages“dual river sources,centralized water intake,reservoir-based water supply,and centralized network dispatching.”In 2002,Shanghais 209 water plants relied

6、primarily on inland rivers or deep wells,with most being small facilities equipped with only basic treatment processes.These were insufficient to meet the citys demands for high-quality development and stringent safety standards.In response,the Shanghai Water Authority established strategic objectiv

7、es for“integrated urban-rural development,networked distribution,and intensive water supply management”to guide district governments in consolidating water supply efforts.By the end of 2017,more than 100 small town-level water plants in the suburbs had been decommissioned,leading to the formation of

8、 an integrated urban-rural water supply system.This system features coordinated sourcing of raw water,consolidation of water treatment plants,centralized network dispatch,scaled operations,and uniform services.Water intakes have been streamlined to four major sources:Qingcaosha,Chenhang,Jinze,and Do

9、ngfeng Xisha in Chongming District.Today,Shanghais 40 water plants boast a combined water supply capacity of 12,485,000 cubic meters per day,ranking it as the city with the largest water supply scale and the largest user base in China.Since 2018,Shanghai Water Authority has been systematically imple

10、menting reforms to streamline water supply access in response to new circumstances and demands.It has directed water supply companies to elevate their service levels by mainly improving convenience,efficiency,and transparency.This has led to a significant reduction in the water supply connection pro

11、cess,from“31 workdays for 5 stages”to“6 natural days for a single stage,”achieving a seamless experience with zero burden for users.Efforts have been made to optimize the process across three key dimensions:time,steps,and cost.These reform initiatives have benefited a wide range of users,including e

12、nterprises and residents.The World Banks evaluation team has highly praised and recognized these efforts.It is time to ride the wave and forge ahead.Following the guidance of Xi Jinping Thought on Socialism with Chinese Characteristics for a New Era,Shanghai Water Authority is dedicated to providing

13、 world-class business environment and first-rate water supply services.As provided by laws and regulations,Shanghai Water Authority actively explores optimal new water supply models,and strengthens digital empowerment to ensure reliable supply,demonstrating a soaring spirit and firm determination to

14、 create a new international benchmark for water supply services and form the“Shanghai Experience”in this domain!32023 White Paper on Water Supply Access in Shanghai水務2024上海市供水營商環境白皮書-eng.indd 3水務2024上海市供水營商環境白皮書-eng.indd 32024/6/20 14:202024/6/20 14:20Milestones in Optimizing Water Supply Access Ser

15、vicesIn order to improve the business environment,Shanghai Water Authority launched a water supply access reform initiative(Version 1.0)to streamline the process for corporate users accessing water supply services by establishing clear timelines:for water supply connections without external pipeline

16、 engineering work,it shall involve 5 steps to be completed within 31 working days;for those requiring external pipeline engineering and road excavation,it entails 6 steps to be completed within 50 working days.Building on the practical experience of the reform initiative Version 1.0 and a thorough i

17、nterpretation of the World Banks“Doing Business”assessment policies,Shanghai Water Authority launched the“Water Supply Access 5.20”policy.This policy streamlined the process further as follows:for water supply connections without external pipeline engineering work,the process can be completed within

18、 5 working days,consisting of two steps:1)Water supply access application and plan response:3 working days;2)Pipeline engineering and water supply connection:2 working days;For water supply connection that requires external pipeline engineering and road excavation,the process can be completed within

19、 20 working days,consisting of three steps:1)water supply access application and plan response:5 working days;2)administrative approval from the road administration,traffic police,and greenery management departments for road occupation and excavation:10 working days;3)pipeline construction and water

20、 supply connection:5 working days.2020Leveraging the Shanghai Construction Project Joint Review and Sharing Platform,Shanghai Water Authority further reduced the time required for water supply connections and simplified the work process.They launched the“Water Supply Access 4.9 Policy:for water supp

21、ly connections without any external pipeline work,the process can be completed within 4 working days,consisting of two steps:1)water use application and plan response:2 working days;2)pipeline engineering and water supply:2 working days;For water supply connections that require external pipeline eng

22、ineering and road excavation,the process can be completed within 9 working days,consisting of two steps:1)water use application and plan response:4 working days;2)pipeline engineering and water supply:5 working days.As a result,in the doing business 2020 reported by the World Bank,Shanghais ranking

23、in“dealing with construction permits”related to water supply access rose quickly from the 121st position in the previous year to the 33rd position,a jump of 88 places.2018201942023 White Paper on Water Supply Access in Shanghai水務2024上海市供水營商環境白皮書-eng.indd 4水務2024上海市供水營商環境白皮書-eng.indd 42024/6/20 14:20

24、2024/6/20 14:202021-2022The Social Investment Projects Approval and Review Center integrated engineering steps and organized unified on-site surveys to further simplify the water supply connection process.Shanghai Water Authority launched the Water Supply Access 1.6 policy,under which the process sh

25、all include 1 step(After receiving the users water supply access request,the water supply service provider will complete the pipeline engineering and water supply connection within 6 calendar days)to be completed within 6 calendar days:To further reduce corporate costs and stimulate market vitality,

26、Shanghai has adopted a policy of providing free external pipeline connections for water supply connections.2023After the new business environment assessment methodology B-Ready was introduced,Shanghai Water Authority is striving to create an even more high-quality and efficient water supply access p

27、rocess(through reform Version 6.0).Aligning with the directives outlined in Document No.1 issued by Shanghai Municipal Peoples Government in 2023:Action Plan of Shanghai Municipality on Strengthening Integrated Innovation and Continuously Optimizing the Business Environment,Shanghai Water Authority

28、launched its Work Plan for the Continuous Optimization of the Business Environment Through Integrated Innovation in Water Supply and Drainage Access Services.This plan aims to further improve the supervision system,enhance service quality,and increase access efficiency,in order to advance the upgrad

29、e of water supply access services.52023 White Paper on Water Supply Access in Shanghai水務2024上海市供水營商環境白皮書-eng.indd 5水務2024上海市供水營商環境白皮書-eng.indd 52024/6/20 14:202024/6/20 14:20Major Events in 2023January At a city-wide conference on optimizing its business environment,Shanghai Municipal Government lau

30、nched the Action Plan to Strengthen Integrated Innovation and Optimize the Business Environment in Shanghai.This move reflects Shanghais thorough understanding of President Xi Jinpings instructions on optimizing the business environment.To implement the Action Plan,the city is taking marketization a

31、s a clear guiding principle,the rule of law as the fundamental guarantee,and internationalization as an important criterion.Shanghai is making solid efforts to implement various tasks to optimize its business environment,guide social expectations,boost development confidence,accelerate high-quality

32、development,and provide strong support for realizing stable and healthy development of the economy and society.February Shanghai Water Authority released the Rules of Shanghai Municipality on the Quality Management of Water Supply(2023)to align with the Hygiene Standards for Drinking Water and unify

33、 the water quality testing requirements for water supply service companies and monitoring government agencies across the city.This move will help strengthen the management of water supply quality and safeguard the safety of the water supply in Shanghai.March Shanghai Water Authority convened a meeti

34、ng on optimizing the business environment by advancing its reform initiative to streamline the water supply access process and reduce the time and costs for companies that require water connections.This reform initiative will help improve the efficiency of water supply access services and optimize t

35、he local business environment.April Shanghai Water Authority issued the Action Plan of Shanghai Municipality to Optimize the Business Environment Through Bringing Innovations to Water Supply and Drainage Access Services.The plan aims to further improve the regulatory system,enhance service quality,a

36、nd increase access efficiency,in order to advance the upgrade of water supply access services.These measures provide strong support for fostering an international,law-based and convenient business environment in Shanghai.May Shanghai Water Authority reported to the Department of International Econom

37、ic and Financial Cooperation of the Ministry of Finance on the progress of water supply access service optimization,highlighting the contributions of Shanghais water supply industry to optimizing the overall business environment.It also communicated with the relevant State ministries.62023 White Pap

38、er on Water Supply Access in Shanghai水務2024上海市供水營商環境白皮書-eng.indd 6水務2024上海市供水營商環境白皮書-eng.indd 62024/6/20 14:202024/6/20 14:20June Shanghai Water Authority attended a meeting convened by the Ministry of Housing and Urban-Rural Development to share progresses in optimizing water supply access services

39、 to help improve the business environment.Presenting its achievements the meeting,Shanghai demonstrated its leading and exemplary role in the national water supply industry.July Shanghai Water Authority held an executive meeting to make arrangements related to optimizing the business environment.The

40、se arrangements demonstrate its determination to improve the business environment.August Shanghai Water Authority conducted a satisfaction survey on water supply access services as part of its water supply access reform initiative Version 6.0.This survey reflected the water supply industrys ongoing

41、efforts to improve service quality and enhance user satisfaction in Shanghai.September Shanghai Water Authority released the Control Plan of Shanghai Municipality on Water Supply Reliability(Trial).This plan aims to strengthen the reliability and operational stability of Shanghais water supply syste

42、m.The release of this plan demonstrates the water supply industrys commitment to ensuring the citys water security and resilience.October Shanghai Water Authority carefully studied the gender-disaggregated customer survey conducted by the World Bank while evaluating business environments.This demons

43、trates Shanghais efforts to not only optimizing the overall business environment,but also specifically promoting gender equality as part of those improvement efforts.November All business outlets of Shanghais water supply companies started providing customers with the one-stop option for paying thei

44、r water,electricity,and gas bills through the e-government platform Government Online-Offline Shanghai.This has enhanced the efficiency and overall quality of these public utility services for users.December Shanghai Water Authority issued the Measures of Shanghai Municipality for Disclosing Informa

45、tion on Public Water Supply Quality.This policy initiative aims to improve the transparency around key water quality indicators.It also provides users with clearer and more convenient access to information on water quality and other critical water supply metrics.72023 White Paper on Water Supply Acc

46、ess in Shanghai水務2024上海市供水營商環境白皮書-eng.indd 7水務2024上海市供水營商環境白皮書-eng.indd 72024/6/20 14:202024/6/20 14:20Our ServiceShanghai is the city with the largest water supply volume in China.As of the end of 2023,Shanghais water supply infrastructure was as follows:The raw water projects from the four major w

47、ater sources had a combined supply capacity of 13,345,000 cubic meters per day.Additionally,the backup water intake has a supply capacity of 5 million cubic meters per day;There were 40 water plants with a total supply capacity of 12,485,000 million cubic meters per day and an annual total water sup

48、ply volume of 2.955 billion cubic meters;There were 23 water supply companies.Among them,Shanghai Chengtou Water Group Co.,Ltd.is the company with the largest comprehensive water treatment capacity in Shanghai.The length of the water supply pipe network with a diameter of DN75 or greater exceeds 40,

49、000 kilometers;Over 9.9 million water meters had been installed;82023 White Paper on Water Supply Access in Shanghai水務2024上海市供水營商環境白皮書-eng.indd 8水務2024上海市供水營商環境白皮書-eng.indd 82024/6/20 14:202024/6/20 14:20Our MissionStanding at a new historical starting point,adapting to the new development landscape

50、,and responding to new challenges,our focus will rest on improving user satisfaction and bolstering Shanghais status as a megacity and enhancing its core competitiveness.To achieve this,we will strictly adhere to the following Four Principles:1)people-oriented principle:addressing the peoples needs

51、and wellbeing;2)problem-oriented principle:highlighting and addressing key issues;3)coordination principle:pursuing overall planning and joint progress;and 4)innovation principle:exerting two-pronged efforts for reform and innovation.Upholding the fundamental principles of“safety,green,low-carbon,an

52、d intelligence”,we will work to build a water supply assurance system that is economical,intensive,high-quality,and efficient for this socialist modern international metropolis.In doing so,we aim to contribute our water supply efforts towards making Shanghai an innovative,culturally vibrant,and ecol

53、ogically sound city which people aspire to.Our TeamThe water supply access service in Shanghai is supervised by the Shanghai Water Authority and water authorities at the district level,while the actual service provision is handled by water supply companies.As of the end of December 2023,Shanghais wa

54、ter supply administrative oversight units had 331 staff members,including 159 in municipal units and 172 in district-level units.As of the end of December 2023,Shanghais water supply companies had a total of 8,420 employees.Among the employees of Shanghai water supply companies,there are 2,861 techn

55、icians with professional titles,accounting for 33.98%of the total employees.Of these technicians,233 hold senior professional titles.TechniciansAmong the employees of Shanghai water supply companies,there are 4,276 skilled workers,of which 2,288 have intermediate or advanced qualifications,accountin

56、g for 53.51%of the total skilled workers.33.98%53.51%Intelligent and EfficientIndustry MottoLoyal and DedicatedSafe and High-QualityPractical and ConvenientSkilled Workers(Intermediate or advanced qualifications)92023 White Paper on Water Supply Access in Shanghai水務2024上海市供水營商環境白皮書-eng.indd 9水務2024上

57、海市供水營商環境白皮書-eng.indd 92024/6/20 14:202024/6/20 14:20Contents01Chapter 1Improving the Regulatory Framework and Setting a Benchmark for Compliant and Efficient Water SupplyStrengthening Supervision Over Water Supply Access ServicesStrictly Abiding by Laws and Regulations to Ensure Water Supply Quality

58、Advancing Towards the Philosophy of Providing Sustainable Water Supply Services0209 1315Chapter 2Upholding Openness and Transparency to Deliver Smart and Convenient Water Supply ServicesVoluntarily Disclosing Information On Water Supply Service QualityMaintaining Transparency in Water Tariffs and Pr

59、icing Mechanisms161924Chapter 3Enhancing Cost-Effectiveness and Efficiency to Forge a Resilient and Agile Water Supply InfrastructureReducing the Time Required for Water Supply ConnectionFully Implementing the Policy of Free-of-charge Water Supply AccessEnhancing Water Supply Safety and Reliability2

60、5272830Chapter 4Promoting Service Innovation to Render Shanghai Water Supply into a Highly Esteemed BrandEnhancing Innovative Approaches in Water Supply ServicesSatisfaction Survey Among All Sectors of Society3135102023 White Paper on Water Supply Access in Shanghai水務2024上海市供水營商環境白皮書-eng.indd 10水務20

61、24上海市供水營商環境白皮書-eng.indd 102024/6/20 14:202024/6/20 14:20112023 White Paper on Water Supply Access in Shanghai水務2024上海市供水營商環境白皮書-eng.indd 11水務2024上海市供水營商環境白皮書-eng.indd 112024/6/20 14:202024/6/20 14:20Improving the Regulatory Framework and Setting a Benchmark for Compliant and Efficient Water SupplySh

62、anghai Water Authority and water authorities at the district level have been firmly committed to the rule of law,strictly following and enforcing laws and regulations governing the water supply sector.In response to new situations and requirements,they have systematically advanced water supply acces

63、s reforms.In this process,they have continued to challenge themselves,striving to be pioneers and drivers in implementing the sustainability strategies of the water supply sector.Chapter 1水務2024上海市供水營商環境白皮書-eng.indd 1水務2024上海市供水營商環境白皮書-eng.indd 12024/6/20 14:202024/6/20 14:20I.Strengthening Supervis

64、ion Over Water Supply Access Services1.Strictly enforcing laws and regulationsShanghai Water Authority and water authorities at the district level resolutely enforce all laws and regulations governing water supply access services.They effectively carry out supervision across the city,with the aims o

65、f optimizing the service quality and ensuring the security of water supply.01Implementing legal and regulatory requirements concerning water supply access services Laws:The Water Law of Peoples Republic of China,the Water Pollution Prevention and Control Law of Peoples Republic of China and other la

66、ws and regulations provide the fundamental framework for the management,protection,and utilization of water resources.These legal provisions serve as the guiding principles for the standardized and sustainable development of the water supply industry.Departmental administrative regulations:Regulatio

67、ns such as the Regulations on Urban Water Supply,Measures on Price Administration of Urban Water Supply,Regulations on Administration of Urban Water Supply Quality,and Implementation Measures on Water-related Administrative Licensing are key institutional frameworks that guide and govern the complia

68、nce requirements and development of the water supply industry.Local regulations:Local regulations such as the Regulations of Shanghai Municipality on the Administration of Water Supply and the Regulations of Shanghai Municipality on Drainage and Sewage Treatment provide detailed operational guidelin

69、es and requirements for the service delivery and sustainable development of the water supply industry,as under the provision of national laws and administrative regulations.Normative documents:The Control Plan of Shanghai Municipality on Water Supply Reliability(Trial),Rules of Shanghai Municipality

70、 on the Quality Management of Water Supply,Management Rules of Shanghai Municipality on Water Supply and Dispatch,Measures of Shanghai Municipality for Disclosing Information on Public Water Supply Quality,and Implementation Rules of Shanghai Municipality on Progressive Charges for Non-Residential W

71、ater Use Exceeding Quota are important supplements to the laws and regulations governing water supply access services.Industry standards:National and industry standards such as the Sanitary Standard for Drinking Water and the Standard for Water Quality of Urban Water Supply are essential for ensurin

72、g the standardized management and service delivery of the water supply industry.022023 White Paper on Water Supply Access in Shanghai水務2024上海市供水營商環境白皮書-eng.indd 2水務2024上海市供水營商環境白皮書-eng.indd 22024/6/20 14:202024/6/20 14:2002Implementing an open and transparent pricing system for water supplyShanghai

73、Water Authority and water authorities at the district level are the governmental agencies responsible for overseeing the water supply sector in the city.They are the joint decision-makers of Shanghais water supply pricing system and strictly implement the requirements for open and transparent pricin

74、g.Pricing of water supply in ShanghaiPricing mechanism:Water supply prices are determined based on a thorough cost supervision and audit process,taking into account the relevant regulatory requirements for water supply costs.Crucially,the prices are set by the“allowable cost plus reasonable profit”m

75、ethod.Furthermore,the pricing is subject to a 3-year supervision cycle.Three-tiered pricing,with the price differential between the tiers set at a ratio of no less than 1:1.5:3Residential pricesProgressive charges for use within and exceeding quotaWater use is divided into four tiers:The first tier

76、applies to water use within the quota.For this tier,the prices are determined in accordance with the price standard for non-residential users,as announced by the price authorities.The second tier applies to water use that exceeds the quota by 20%.For this tier,in addition to the regular rate,a surch

77、arge will be levied at 0.5 times the base rate.The third tier applies to water use that exceeds the allotted quota by more than 20%up to 50%.For this tier,in addition to the regular rate,a surcharge will be levied at 1 times the base rate.The fourth level applies to water use exceeding the quota by

78、more than 50%.For this tier,in addition to the regular rate,a surcharge will be levied at 2 times the base rate.(In order to lower the cost of non-residential water use,the progressive surcharges for water use exceeding the quota were halved in 2023.)Non-residential pricesSpecific industry pricesCat

79、egoryPricing methodWater supply price categories and pricing methodsRegulations of Shanghai Municipality on the Administration of Urban Water Supply PricingWater tariff determination procedures and information disclosure0504030201Implementation Rules of Shanghai Municipality on Progressive Charges f

80、or Non-Residential Water Use Exceeding QuotaWater supply companies shall publicly disclose their water supply costs on a regular annual basis.Before the hearing,water supply companies shall disclose their operational and cost data for the three consecutive years preceding the proposed price adjustme

81、nt.Additionally,the price regulator shall make the cost supervision and examination report publicly available.Public hearings are conducted in accordance with the relevant regulations on price hearings.Cost supervision and examination are conducted,and the decision-making body sets the water supply

82、tariffs,while also ensuring cost transparency.Water supply companies,water users and relevant parties put forward suggestions and recommendations for setting the water pricing structure.032023 White Paper on Water Supply Access in Shanghai水務2024上海市供水營商環境白皮書-eng.indd 3水務2024上海市供水營商環境白皮書-eng.indd 3202

83、4/6/20 14:202024/6/20 14:2003Advancing the implementation of the water supply reliability control plan Based on the Specifications for Reliability Evaluation of Customers of the Urban Water Supply System issued by the China Urban Water Association,the Shanghai Water Authority,after consulting with t

84、he Municipal Development and Reform Commission,the Municipal State-owned Assets Supervision and Administration Commission,the Municipal Human Resources and Social Security Bureau,as well as water supply companies,has issued the Control Plan of Shanghai Municipality on Water Supply Reliability(Trial)

85、.This Plan serves as the main basis for rewarding or penalizing water supply companies in the city.Highlight 1:The Plan clearly defines the methods for statistical analysis of outage events in the public water supply system,the calculation method for the reliability of water supply users,and the rew

86、ard and punishment standards for water supply reliability.This forms a quantifiable and operable evaluation system for the reliability of the water supply service.Highlight 2:The Plan provides a work guide to urge water supply companies to reduce the average annual water outage duration and average

87、annual water outage frequency experienced by users.Control Plan of Shanghai Municipality on Water Supply Reliability(Trial)Notice of the General Office of Shanghai Municipal Peoples Government on Promulgation of Opinions on Promoting the Development of Comprehensive Utility Tunnels in Shanghai Munic

88、ipality01Opinions on Incorporating Shanghais Underground Utility Pipelines into the Comprehensive Utility Tunnels 022.Ensuring high-quality water supply accessWater supply companies have thoroughly implemented the requirements for the planning and construction of comprehensive utility tunnels in Sha

89、nghai.They actively coordinate with power,gas,internet,and other infrastructure providers to reasonably plan and schedule road excavation needs.The goal is to ensure all types of underground pipelines are laid in place at the same time,avoiding the occurrence of disruptive“road zipper”construction t

90、hat involves repeated road openings.01Orderly planning of infrastructure development042023 White Paper on Water Supply Access in Shanghai水務2024上海市供水營商環境白皮書-eng.indd 4水務2024上海市供水營商環境白皮書-eng.indd 42024/6/20 14:202024/6/20 14:20Water supply companies,in accordance with the specifications for concurrent

91、 application and installation of water,electricity,gas pipeline and network,assist users in applying for and obtaining parallel municipal access approvals.After receiving users applications for water supply access,water supply companies shall use the Shanghai Construction Projects Review and Approva

92、l System to coordinate with the city and district-level review and approval centers.This enables a one-stop service model involving“one application form,one window for acceptance and consultation,and joint site survey”.Currently,except for major municipal pipeline access projects involving trunk and

93、 secondary roads in the central urban area of Shanghai,other municipal pipeline access projects have been included in the scope of comprehensive road excavation.Promoting parallel approval of municipal projects02Water,gas,and communication involving trunk and secondary roads:Connection projects with

94、in 50 meters without crossing the road;Water,gas,and communication involving branch roads:Connection projects within 200 meters.Water,gas,and communication:Connection projects within 50 meters without crossing the road.Electricity:Low-voltage non-residential connection projects,10KV electrical conne

95、ction projects on sidewalks without the need for conduit construction(direct burial projects).Water,gas,and communication:Connection projects within 100 meters.Electricity:Connection projects of 10kV and below.Electricity projects involving trunk and secondary roads:Direct burial without crossing th

96、e road；Electricity projects involving branch roads:Projects implemented by direct burial or conduit methods.No length limit;all involved Project CategoryScopePipeline SpecificationsLengthClassification Table for Road Excavation Construction ProjectsMunicipal pipeline connection projects involved in

97、joint application for installation of water,electricity,and gas pipelines and networksGeneral municipal pipeline connection projectsCentral urban areaGas:Diameter less than or equal to DN300;Water supply:Diameter less than or equal to DN300;Sewer:Diameter less than or equal to DN600;Electricity:Low-

98、voltage non-residential and 10KV.Notes:1.Without crossing the road in this table refers to transverse excavation not crossing to the opposite lane.2.The area outside the outer ring road in this table does not include expressways and national or provincial highways(except for non-excavation crossings

99、).Outside the outer ring roadCentral urban areaOutside the outer ring roadService Guide of Shanghai Municipality on Joint Application for Installation of Water,Electricity,Gas Pipelines and NetworksJoint Application for Comprehensive Road Excavation052023 White Paper on Water Supply Access in Shangh

100、ai水務2024上海市供水營商環境白皮書-eng.indd 5水務2024上海市供水營商環境白皮書-eng.indd 52024/6/20 14:202024/6/20 14:203.High requirements for water supply access servicesStrengthening supervision over water supply01Shanghai Water Authority and its affiliated agencies have collaboratively established an efficient regulatory fra

101、mework,ensuring complete oversight and regulation of water supply access services.Shanghai Water Authority:Overseeing the operation of the water supply industry:Organizing the professional planning of water supply and supervising its implementation Monitoring water pressure,water volume,and water qu

102、ality,and overseeing emergency dispatch for tap water supply Supervising the construction,operation,and maintenance of water supply facilities Overseeing water conservation:Drafting policies for water conservation,coordinating the development of water conservation strategies and overseeing their exe

103、cution,and leading the establishment of relevant standards Implementing management systems,including total water consumption control,and providing guidance and impetus for the development of a water-efficient societyShanghai Water Supply Management Center (Shanghai Water Conservation Promotion Cente

104、r)Overseeing daily tasks of water intake,water supply,water conservation,planned(quota-based)water use,operation of water supply facilities,and leading initiatives in water resource management and the development of a water-efficient society(city)Supervising work safety within the water supply secto

105、r,taking charge of counter-terrorism efforts,and organizing emergency response measures for incidents occurring within the industryShanghai Water Supply Dispatching and Monitoring Center Monitoring water pressure,volume and quality in Shanghai,monitoring temporary water outages or water pressure red

106、uctions by water supply companies,conducting water supply quality testing and control,and handling disputes and conflicts related to water supply access services Performing administrative tasks associated with Shanghais water supply dispatching and management,developing the citys water supply dispat

107、ching plan,organizing and executing cross-regional emergency water supply operations,and providing assistance in emergency response efforts within Shanghais water supply sectorLaw Enforcement Team of Shanghai Water Authority Supervising and inspecting the water supply in Shanghai,and legally enforci

108、ng administrative penalties for any violations Conducting routine patrols and inspection,and organizing targeted rectification campaigns as part of Shanghais water law enforcement activitiesShanghai Water Construction Engineering Safety and Quality Supervision Center Supervising the safety and quali

109、ty of Shanghais water supply facility construction projects Conducting administrative law enforcement for the safety and quality of water supply facility construction projects062023 White Paper on Water Supply Access in Shanghai水務2024上海市供水營商環境白皮書-eng.indd 6水務2024上海市供水營商環境白皮書-eng.indd 62024/6/20 14:2

110、02024/6/20 14:20The Shanghai Municipality Control Plan on Water Supply Reliability(Trial)establishes a reward and penalty mechanism b based on the annual water supply reliability rates of Shanghais water supply companies.Enhancing the rewarding and penalizing mechanism02Water Supply Reliability Inde

111、x(WSRI)NameRewarding/Penalizing adjustments Increasing total wage bill limit by 1 million yuan Increasing total wage bill limit by 500,000 yuan None Reducing total wage bill limit by 500,000 yuan Reducing total wage bill limit by 1 million yuanTargetsWSRI 9595 WSRI 8585 WSRI 7070 WSRI 60WSRI 60Regul

112、ations of Shanghai Municipality on the Administration of Water Supply explicitly delineate the legal responsibilities for breaches of water supply facility construction standards and the degradation of water supply service quality.Legal liabilities Shanghai Water Authority or the district-level wate

113、r authorities shall mandate the cessation of the unlawful conduct and levy a penalty ranging from 5,000 yuan to 50,000 yuan In the event that damages are incurred,the liable party is obligated to compensate for such damages in accordance with the law Supervisors who bear direct responsibility,along

114、with other personnel directly at fault,shall be subject to administrative penalties as determined by their respective organizations or superior agenciesViolations Infringement upon the water supply development strategy and its annual construction schedule,or unauthorized construction of water supply

115、 facilities Engaging in the design or construction of water supply projects without the requisite licensing or in excess of the operational scope delineated by the qualification certificate Design or construction of water supply projects not carried out in compliance with the national technical stan

116、dards and specificationsViolations of water supply facility construction standards:072023 White Paper on Water Supply Access in Shanghai水務2024上海市供水營商環境白皮書-eng.indd 7水務2024上海市供水營商環境白皮書-eng.indd 72024/6/20 14:202024/6/20 14:20Breaches concerning the quality standards of water supply services:Violation

117、s The water quality for supply purposes or the tap water intended for artificial groundwater recharge fails to comply with the national regulatory standards The pipeline pressure fails to comply with the prescribed regulatory standards The responsible entity fails to conduct the required inspections

118、,cleaning,and disinfection of the water supply facilities as stipulated by regulations or fails to initiate emergency repair operations within the designated time period following any malfunction of the water supply infrastructure Failure to perform the obligation to notify the temporary suspension

119、of water supply or reduction of water pressure in accordance with regulations Stopping water supply without authorization or failing to take emergency water supply measures in accordance with regulations Failing to load meters or read meters in accordance with regulationsLegal liabilities Correction

120、 within a time limit,and a fine of 5,000-50,000 yuan shall be imposed Correction within a time limit,and a fine of 2,000-20,000 yuan shall be imposed Correction within a time limit,and a fine of 1,000-10,000 yuan shall be imposed Correction within a time limit,and a fine of 3,000-30,000 yuan shall b

121、e imposed Correction within a time limit,and a fine of 3,000-30,000 yuan shall be imposed Correction within a time limit,and a fine of 500-5,000 yuan could be imposed082023 White Paper on Water Supply Access in Shanghai水務2024上海市供水營商環境白皮書-eng.indd 8水務2024上海市供水營商環境白皮書-eng.indd 82024/6/20 14:202024/6/2

122、0 14:20II.Strictly Abiding by Laws and Regulations to Ensure Water Supply Quality1.Ensuring the possession of professional qualificationsThe Construction Law of the Peoples Republic of China,Regulations on Urban Water Supply,Regulations on Construction Enterprise Qualification Management,and Regulat

123、ions on the Quality Management of Construction Projects,among other legal statutes,stipulate the qualifications required for construction entities and their technical personnel.Standards for Occupational Skills of Water Supply Plumbers.No.Laws,regulations,and industry standardsProvisionsConstruction

124、 Law of the Peoples Republic of China1Specialized technical personnel engaging in construction activities shall attain the relevant certificates of professional qualification and conduct building activities within the scope of their certificates of professional qualifications.Urban tap water supply

125、companies and enterprises that supply water to the public through their own infrastructure are required to enforce a certification system for their employees to be qualified for their respective positions.Regulations on Urban Water Supply2All companies shall apply for construction industry qualifica

126、tions based on their assets,key staff,past project performance and technical equipment.Upon successful review and acquisition of the construction industry qualification certificate,they are authorized to engage in construction activities within the limits permitted by their qualification.Regulations

127、 on Construction Enterprise Qualification Management3Special operation workers of a business entity must receive special training on safe operation as required by the state,and may take their posts only after obtaining a corresponding qualification.The scope of special operation workers shall be det

128、ermined by the Emergency Management Department of the State Council in conjunction with the other relevant departments of the State Council.Law of the Peoples Republic of China on Work Safety4Supervisors shall meet the following criteria:Having a college degree or above in an engineering discipline

129、or a registered engineering professional qualification;Having more than three years of work experience in project quality management or in roles such as design,construction,and supervision;Being well-versed in relevant laws and regulations and mandatory standards for engineering construction project

130、s;Demonstrating organizational and coordination skills,along with a high standard of professional ethics.Only after fulfilling these conditions and passing the requisite assessment may supervising personnel undertake the role of quality supervision in construction projects.Regulations on the Supervi

131、sion and Management of Quality for Housing Construction and Municipal Infrastructure Projects5Standards for Occupational Skills in Urban and Rural Water Supply Industries6092023 White Paper on Water Supply Access in Shanghai水務2024上海市供水營商環境白皮書-eng.indd 9水務2024上海市供水營商環境白皮書-eng.indd 92024/6/20 14:20202

132、4/6/20 14:202.Implementing systematic inspection protocolThe Construction Law of the Peoples Republic of China,Regulations on the Quality Management of Construction Projects,Regulations on the Safety Management of Construction Projects,and Regulations of Shanghai Municipality on the Quality and Safe

133、ty of Construction Projects,among other legal and regulatory frameworks,stipulate supervisory and inspection requirements for companies and personnel involved in the installation of internal and external water supply systems.01Qualification requirements for water supply installation companiesNo.Laws

134、 and regulationsProvisionsConstruction Law of the Peoples Republic of China1Contractors for construction projects must hold a legally obtained qualification certificate.The developer,as the contracting authority,should award contract to the construction project to entities that possess the requisite

135、 qualification grade.Regulations on the Quality Management of Construction Projects2Construction enterprises engaged in activities including new construction,expansion,renovation and demolition must fulfill the prerequisites set by the state regarding registered capital,technical staff,technical equ

136、ipment,and work safety in production.They must have legally acquired qualification certificates and undertake projects within the scope permitted by their qualification levels.Regulations on the Safety Management of Construction Projects3Construction workers are required to seek a Labor Information

137、Card from the municipal construction administrative authorities.Construction companies or subcontractors must promptly enter the identity,employer,job qualifications,work experience,training records,social security and other information of the construction workers into the Card.Regulations of Shangh

138、ai Municipality on the Quality and Safety of Construction Projects4102023 White Paper on Water Supply Access in Shanghai水務2024上海市供水營商環境白皮書-eng.indd 10水務2024上海市供水營商環境白皮書-eng.indd 102024/6/20 14:202024/6/20 14:20Conditions for final acceptance of construction projects:The completion of all design aspe

139、cts of the construction project and all items stipulated in the contract;Possession of complete technical records and construction management documentation;Availability of on-site test reports for the main building materials,construction components,and equipment used in the project;Quality certifica

140、tion documents signed by respective entities involved,including surveying,design,construction,and supervision entities;and A project warranty issued and signed by the construction enterprise.Only after a completed project is proved to meet the standards through examination can it be delivered for us

141、e.The Regulations on the Quality Management of Construction Projects mandate that the final quality examination of water supply installations be conducted by a third-party entity to ensure the installation quality of both internal and external water supply facilities.Shanghai Municipal Water Constru

142、ction Safety and Quality Supervision Center,acting in accordance with the law,oversees the safety and quality of water supply construction projects in Shanghai.It also carries out administrative law enforcement duties related to the safety and quality of Shanghais water supply projects and participa

143、tes in the phased and final acceptance inspections of the water supply projects under its supervision.After receiving the completion report of the construction project,the developer shall coordinate with the design,construction,supervision and other relevant entities to conduct final acceptance insp

144、ection.Agencies tasked with the quality supervision of housing construction and municipal infrastructure projects are required to undergo an evaluation by the construction administrative department of the State Council or by the corresponding department of the peoples governments of provinces,autono

145、mous regions,or municipalities directly under the central government,as per the relevant national regulations.They are only authorized to conduct quality supervision upon successful completion of the evaluation.Institutions that specialize in the quality supervision of construction projects are mand

146、ated to undergo an accreditation process conducted by the relevant departments of the State Council or by the corresponding departments within the peoples governments of provinces,autonomous regions,and municipalities directly under the central government,in compliance with the pertinent national re

147、gulations.They are authorized to execute quality supervision duties solely upon successful completion of the accreditation process.Quality examination of water supply installation03Conducting inspections on water supply installation02The Construction Law of the Peoples Republic of China and the Regu

148、lations on the Quality Management of Construction Projects mandate that entities involved in the installation of both internal and external water supply systems must undergo inspections and obtain certifications to ensure the quality of their installations:The developer,as well as the surveying,desi

149、gn,construction and supervision entities shall be responsible for the quality of the construction project.The construction enterprise must establish and maintain a robust system for the inspection of construction quality.They must strictly manage the construction processes and ensure comprehensive q

150、uality inspections and documentation for concealed works.The construction enterprise must assume responsibility for rectifying works that encounter quality issues during the construction phase or do not meet the standards upon completion during the final acceptance inspection.112023 White Paper on W

151、ater Supply Access in Shanghai水務2024上海市供水營商環境白皮書-eng.indd 11水務2024上海市供水營商環境白皮書-eng.indd 112024/6/20 14:202024/6/20 14:203.Strengthening accountabilityAccording to the Construction Law of the Peoples Republic of China and the Regulations on the Quality Management of Construction Projects,professional

152、s or companies performing installation work must be held fully accountable.No.Laws and regulationsProvisionsConstruction Law of the Peoples Republic of China1Surveying and design institutions shall be responsible for the survey and design quality of construction projects.A project supervising enterp

153、rise colludes with a developer or construction enterprise to practice fraud and lower the quality of the project shall ordered to correct the situation and imposed fine penalties,and shall have their qualification level reduced or their qualification certificate revoked.Any illegal gains shall be co

154、nfiscated.Where losses are incurred,the supervising entity shall assume associated liabilities for compensation.If the act constitutes a crime,criminal responsibility will be pursued according to the law.Registered professionals,including architects and structural engineers,are required to affix the

155、ir signatures to design documents,thereby assuming responsibility for the accuracy and compliance of the design documentation.The construction enterprise shall establish a quality accountability system,clearly defining the roles and responsibilities of the project manager,technical lead,and person i

156、n charge of construction management.In instances where a construction project is managed through a general contracting framework,the general contractor is accountable for the overall quality of the construction work.Regulations on the Quality Management of Construction Projects2122023 White Paper on

157、 Water Supply Access in Shanghai水務2024上海市供水營商環境白皮書-eng.indd 12水務2024上海市供水營商環境白皮書-eng.indd 122024/6/20 14:202024/6/20 14:20III.Advancing Towards the Philosophy of Providing Sustainable Water Supply Services1.Ensuring the rational use of water resourcesShanghai Water Authority,along with district-leve

158、l water authorities in Shanghai,is fully committed to implementing the national water conservation initiative.This commitment is driving continuous improvements in the intensive and efficient use of water resources,which in turn supports the high-quality economic and social development of the city a

159、nd enhances the quality of life for its residents.Shanghai was honored as one of the first batch of“water-saving cities”in China in 2002.With the endorsement of the State Council,it has consistently earned top ratings for its rigorous water resource management system.The city has achieved significan

160、t success in various areas,including water quota management,the development of water-saving infrastructure,industrial water conservation and emission reduction,and the promotion of contract-based and smart water management practices.These accomplishments have collectively shaped the“Shanghai Experie

161、nce”,offering a valuable reference for water conservation efforts across the nation.Implementing targeted initiatives for water conservation0301Implementing regular water quality monitoringShanghai Water Authority conducts monthly monitoring of 29 indicators on the four water sources and 43 routine

162、parameters for tap water quality at Shanghais water treatment facilities.Additionally,comprehensive annual monitoring is performed for all 97 indicators.The Authority also implements monthly checks on 7 critical indicators for Shanghais pipeline water supply and conducts special oversight of seconda

163、ry water supply systems.The water authorities of the suburban districts perform quarterly monitoring of 43 routine parameters for the effluent water quality at the water treatment plants within their respective jurisdictions.Additionally,they conduct a comprehensive assessment of all 97 parameters a

164、t least once annually.Furthermore,they implement quarterly monitoring of 7 key indicators for the water within the distribution network.By solidifying the governments supervisory responsibilities,the safety of water quality throughout the entire supply chain,from“source to tap”,is effectively safegu

165、arded across the city.The municipal water quality fully complies with the assessment criteria of the national Hygienic Standards for Drinking Water and the Shanghai Drinking Water Quality Standards.Enforcing water supply standards02Water supply access service standards:The standards for water supply

166、 access services are defined by the Customer Service for Public of City Water Supply and Specifications of Shanghai Municipality on Tap Water Industry(Trial).Water quality standards:The water quality requirements and standards are established in accordance with the Sanitary Standard for Drinking Wat

167、er and Standards of Drinking Water Quality.Water use efficiency standards:The Shanghai Water Use Quota(Trial)and associated guidelines explicitly stipulate the industry-specific water usage quotas for enterprises,thereby encouraging and facilitating water conservation efforts.132023 White Paper on W

168、ater Supply Access in Shanghai水務2024上海市供水營商環境白皮書-eng.indd 13水務2024上海市供水營商環境白皮書-eng.indd 132024/6/20 14:202024/6/20 14:20In 2023,Shanghai achieved significant milestones in water conservation:Total water consumption:7.327 billion cubic meters,well below the quota of 11.2 billion cubic meters.Water us

169、e per 10,000 yuan of GDP:16 cubic meters,down 15.8%from 2020.Water consumption per 10,000 yuan of industrial added value:32 cubic meters,down 5.9%from 2020.Water-saving management policies The Action Plan of Shanghai Municipality on Water Conservation outlines specific water-saving tasks and objecti

170、ves for water-using entities.The Evaluation Indicators and Assessment Methods of Shanghai Municipality for Water-Saving Enterprises and the Evaluation Indicators and Assessment Methods of Shanghai Municipality for Water-Saving Parks(Industrial Parks and Service Industry Parks)stipulate the requireme

171、nt for water-using entities to install water-saving fixtures and devices.The Notice on Strengthening Water Conservation Management for Shanghais Major Water Users establishes water conservation requirements for large water-consuming entities.Water conservation incentives Shanghai has launched a gree

172、n finance initiative known as the“Water Conservation Loan,offering accessible and preferential financial support to water-consuming enterprises and organizations,as well as to water conservation projects and services.This policy effectively alleviates the financial pressures on businesses and encour

173、ages greater investment of both financial and social capital into the field of water conservation.Every year,Shanghai recognizes and commends enterprises that excel in water conservation by designating them as water-saving enterprises.Additionally,individuals in these enterprises who make particular

174、ly notable contributions to water conservation are given the accolade of outstanding individuals”.2.Promoting smart water metersSpecifically,for large-diameter water meters(DN40),the number of installed smart meters reached 93,000,with an impressive coverage rate of 97.37%.As of December 2023,there

175、are 254,700 smart meters installed in non-residential areas in the city,with a coverage rate of 67.39%.These achievements not only meet but also surpass the annual control targets,underscoring the citys commitment to and success in water management and conservation.142023 White Paper on Water Supply

176、 Access in Shanghai水務2024上海市供水營商環境白皮書-eng.indd 14水務2024上海市供水營商環境白皮書-eng.indd 142024/6/20 14:202024/6/20 14:20Upholding Openness and Transparency to Deliver Smart and Convenient Water Supply ServicesShanghai Municipal Water Bureau,along with district-level water authorities,remains steadfast in its d

177、edication to fostering a water supply system that is transparent,stable,sustainable,and of high quality.By implementing a suite of policies and significant measures,they have ceaselessly refined and elevated the efficiency and caliber of water supply management and services.These efforts ensure the

178、enduring utilization and conservation of water resources,thereby fortifying the underpinnings of Shanghais sustainable growth and the pursuit of an elevated quality of life.In doing so,they have exemplified the role and obligations of progressive stewardship within the modern water supply sector.Cha

179、pter 2水務2024上海市供水營商環境白皮書-eng.indd 15水務2024上海市供水營商環境白皮書-eng.indd 152024/6/20 14:202024/6/20 14:20I.Voluntarily Disclosing Information On Water Supply Service Quality1.Upholding transparency in public information disclosureShanghai Water Authority is committed to enhancing the reliability of its water

180、 supply services,aiming to foster a first-class business environment globally.In 2023,the reliability rate of water supply in Shanghai exceeded 95%,with reward and penalty measures fully implemented.01Disclosing information on water supply reliabilityPublic Announcement of Shanghai Water Authority o

181、n the Industry Feedback on the Water Supply Reliability of Shanghai Chengtou Water Group Co.,Ltd.Link to disclosures for the central urban areasLink to the public announcements of Shanghai Chengtou Water Group Co.,Ltd.To enhance water quality management and ensure the public disclosure of water qual

182、ity information,Shanghai Water Authority has formulated and issued the Measures of Shanghai Municipality for Disclosing Information on Public Water Supply Quality in compliance with pertinent regulations and considering the specific circumstances of Shanghai.Shanghai Water Authority and all water su

183、pply companies shall rigorously adhere to the following stipulations.Disclosing information on water quality02Content and frequency of public information disclosure by Shanghai Water AuthorityShanghai Water Authority shall publicly release key statistical data regarding the water quality monitoring

184、outcomes of the citys public water supply companies,encompassing the maximum,minimum,and average measurements,as well as the compliance rates.The disclosed parameters and their respective disclosure frequencies shall include:Monthly publication of 43 routine water quality indicators and their compli

185、ance rates for the tap water produced in the previous month;Monthly publication of 7 key water quality parameters and their compliance rates for the water in the distribution network from the previous month;Annual disclosure of the 54 extended water quality parameters and their compliance rates for

186、the tap water produced throughout the current year,released at the end of each year.Content and frequency of public information disclosure by water supply companiesWater supply companies are responsible for publicly disclosing the water quality test results for their operations,including disclose th

187、e maximum,minimum,average values,as well as the compliance rates.The parameters and their respective disclosure frequencies are as follows:9 key water quality parameters and their compliance rates for the tap water produced daily,with an announcement made every day;7 key water quality parameters and

188、 their compliance rates for the water in the distribution network from the previous two weeks,with an announcement made every two weeks;43 routine water quality parameters and their compliance rates for the tap water produced in the previous month,with an announcement made once a month;54 extended w

189、ater quality parameters and their compliance rates for the tap water produced,with announcements made in June and December of each year.Content and frequency of public information disclosure by suburban water authoritiesThe water authorities of Shanghais suburban districts re responsible for publicl

190、y disclosing the water quality monitoring outcomes of the water supply companies within their jurisdiction,which include the maximum,minimum,and average values,as well as the compliance rates.The parameters and their respective disclosure frequencies encompass:Disclosure of 43 routine water quality

191、parameters and their compliance rates for the tap water produced in the previous quarter,released in the first month of each quarter;Disclosure of 7 key water quality parameters and their compliance rates for the water in the distribution network from the previous quarter,also released in the first

192、month of each quarter;Annual announcement of the 54 extended water quality parameters and their compliance rates for the tap water produced throughout the current year,released at the end of the year.162023 White Paper on Water Supply Access in Shanghai水務2024上海市供水營商環境白皮書-eng.indd 16水務2024上海市供水營商環境白皮

193、書-eng.indd 162024/6/20 14:202024/6/20 14:20Shanghai Water Authority conducts real-time monitoring of pipeline pressure through a network of over 1,000 online pressure monitoring stations across the citys water distribution system.The average service pressure of the water supply exceeds 160kPa,with a

194、 compliance rate of 97%or higher,thereby fulfilling the assessment criteria outlined in the Management Rules of Shanghai Municipality on Water Supply and Dispatch.This data is proactively made public on the Government Online-Offline Shanghai platform.Concurrently,each water supply company discloses

195、the average service pressure within its network on its official website,ensuring the stability and orderliness of water supply services city-wide.Disclosure of information on pipeline pressure03Upgrading for enhancing sustainable development04Enforcement of drainage and sewage treatment regulationsS

196、hanghai Water Authority has made remarkable success in advancing sustainable development initiatives.Its law enforcement teams,authorized by the Regulations of Shanghai Municipality on Drainage and Sewage Treatment,enforces administrative penalties against violations and non-compliant acts.At the sa

197、me time,district-level water authorities,aligning with their jurisdictional responsibilities and authority,oversee and manage drainage and sewage treatment operations within their respective administrative regions.Technical specifications for sludge treatment and disposalShanghai Water Authority has

198、 formulated Technical Specifications for Sludge Treatment and Disposal at Urban Water Plants,which has been officially promulgated by the Shanghai Municipal Market Supervision Administration as a local standard.These specifications enhance the processes for sludge treatment and disposal at water tre

199、atment facilities,elevate the efficiency of these processes,and mitigate environmental pollution.They exemplify the Authoritys innovative capacity and executive strength in advancing environmental management and the escalation of sustainable development initiatives.Strengthening the management of wa

200、stewater reuse in water plantsShanghai Water Authority has also achieved notable success in advocating for the recycling of wastewater generated by water plants.At present,80%of the citys water plants have adopted wastewater recycling practices.The Authority has issued the Notice on Further Strength

201、ening the Management of Industrial Wastewater Reuse at Shanghais water plants in Shanghai,which mandates that water supply companies manage the recycling of production wastewater diligently,in strict accordance with the directives outlined in the notification.Regulations of Shanghai Municipality on

202、Drainage and Sewage TreatmentTechnical Specifications for Sludge Treatment and Disposal at Urban Water PlantsNotice of Shanghai Water Supply Dispatching and Monitoring Center on Further Strengthening the Management of the Reuse of Wastewater Produced by the Citys Waterworks172023 White Paper on Wate

203、r Supply Access in Shanghai水務2024上海市供水營商環境白皮書-eng.indd 17水務2024上海市供水營商環境白皮書-eng.indd 172024/6/20 14:202024/6/20 14:202.Ensuring the transparency of key indicators To enhance the business environment and advance water access initiatives,Shanghai Water Authority has opened a dedicated“Business Environ

204、ment”section on its official website.This portal facilitates straightforward access to essential metrics,including pipeline pressure,water quality,and tariff details.The“Business Environment”section on Shanghai Water Authoritys official websiteDisclosure through the“Business Environment”column01Wate

205、r supply companies support online information access through multiple mobile channels such as their official website,the Government Online-Offline Shanghai platform,Suishenban app,and Alipay mini-program.Customers of Shanghai Chengtou Water Group Co.,Ltd.can also access various necessary information

206、 and manage all aspects of their water supply services through the Shanghai Water Supply app,its WeChat mini program and WeChat public account.Online channels for information access02Picture 1:Shanghai Water Supply app of Shanghai Chengtou Water Group Co.,Ltd.Picture 2:Suishenban APP on mobile termi

207、nals Project information for bidding construction enterprises released by Shanghai Chengtou Water Group Co.,Ltd.China Tendering and Bidding Public Service Platform:Project information for bidding supervisory entities3.Conducting inspections on the compliance of water supply connectionThe“Business En

208、vironment”section on Shanghai Chengtou Water Groups official websiteAccording to Construction Law of the Peoples Republic of China,Urban Water Supply Ordinance,Regulations of Qualifications of Construction Enterprises,etc.,water supply connection projects must be executed by construction enterprises

209、 that possess the requisite qualifications.Throughout the construction process,quality assurance is ensured through inspections performed by specialized supervisory entities.Upon completion of the project,the water supply company orchestrates the acceptance process,which involves the participation o

210、f maintenance entities and the construction enterprise.182023 White Paper on Water Supply Access in Shanghai水務2024上海市供水營商環境白皮書-eng.indd 18水務2024上海市供水營商環境白皮書-eng.indd 182024/6/20 14:202024/6/20 14:20II.Maintaining Transparency in Water Tariffs and Pricing Mechanisms 1.Public accessibility and clarity

211、 of water chargesThe water supply tariffs in Shanghai are publicly disclosed on the official websites of Shanghai Water Authority,water authorities at the district level,and water supply companies,in addition to being detailed on physical and electronic water billing statements,so consumers are enab

212、led to access water supply pricing information through both online and offline channels.Water supply companies are committed to the rigorous enforcement of governmental pricing and service policies,ensuring timely transparency of water tariffs across both digital and traditional platforms.They opera

213、te under a regime of stringent regulatory oversight.01Transparency of water tariffsCategoryRate(in yuan per cubic meter)Special useGolfBathCar washBeverage production16.3711.62/16.374.496.87IndustrialAdministrative Municipal(greening,sanitation)3.32Central Urban District Non-Residential Water Supply

214、 Tariffs(Shanghai Water 2021 No.558)Water tariffs for users in the central urban areasIn 2023,to reduce water usage costs for non-residential users,the progressive surcharges for water consumption exceeding the allocated quota was halved:Water use exceeding the quota by up to 20%1The surcharge was r

215、educed from 0.5 times to 0.25 times the base rate.Water use exceeding the quota by more than 20%up to 50%2The surcharge was reduced from 1 times to 0.5 times the base rate.Water use exceeding the quota by more than 50%3The surcharge was reduced from 2 times to 1 times the base rate.*In the event of

216、any adjustments to water tariffs,timely public announcements will be made via the official websites,mobile applications,and mini-programs of the water supply companies.Additionally,a“Notice to Customers”will be distributed with ample notice,at least one billing cycle prior to the implementation of t

217、he new rates.192023 White Paper on Water Supply Access in Shanghai水務2024上海市供水營商環境白皮書-eng.indd 19水務2024上海市供水營商環境白皮書-eng.indd 192024/6/20 14:202024/6/20 14:20Non-resident users in the“two-high and one over-capacity”industries:Water use exceeding the quota by up to 20%1The surcharge was reduced from 1

218、times to 0.5 times the base rate.Water use exceeding the quota by more than 20%up to 50%2The surcharge was reduced from 2 times to 1 times the base rate.Water use exceeding the quota by more than 50%3The surcharge was reduced from 3 times to 1.5 times the base rate.Convenient water bill payment02To

219、improve the convenience of payment for customers,water supply companies offer a variety of payment options.Notice on Halving Progressive Surcharges for Excess Water Consumption by Non-Residential Users in Shanghai for 2023Channels for water bill paymentsOfflineService hallPost officeAlipayBank count

220、erBank transfer/ACH debitOnline(Low-volume water users)202023 White Paper on Water Supply Access in Shanghai水務2024上海市供水營商環境白皮書-eng.indd 20水務2024上海市供水營商環境白皮書-eng.indd 202024/6/20 14:202024/6/20 14:202.Publicly announcing requirements for water supply connectionFor new water supply connections,applica

221、nts can access the Government Online-Offline Shanghai platform or the Shanghai Construction Projects Review and Approval System,using their digital certificates.Under the Municipal Utilities Connection Services section,they can submit their request for new connections.The entire process including ap

222、plication submission and plan response,is paperless.Shanghai Water Authority,aiming to facilitate the application process for water supply connections,has published the Service Guide for Water Supply Connections.The Guide delineates the documentation and procedural requirements necessary for connect

223、ion.It details the service timelines for information intake,site survey verification,and the provision of connection responses,and explicitly states that the connection service is provided at no cost.The entire process of water supply connection can be accessed onlineInformation intake1Upon receipt

224、of the users request via the projects review and approval system,the project details and consultation requests are allocated to the appropriate service utilities.Consultation service2The service utilities will examine and develop tailored consultation responses in accordance with the users specified

225、 consultation requirements.Confirmation and site assessment3Based on the projects location,intended use,scale,and additional pertinent information,as well as the proposed design plan,the service utilities will undertake necessary on-site assessments.Service Guide of Water Supply ConnectionsShanghai

226、Construction Projects Review and Approval SystemResponse and connection4The service utilities will input their consultation feedback.For projects with prior consultation completion,the established opinions will be directly recorded as responses upon application receipt.212023 White Paper on Water Su

227、pply Access in Shanghai水務2024上海市供水營商環境白皮書-eng.indd 21水務2024上海市供水營商環境白皮書-eng.indd 212024/6/20 14:202024/6/20 14:203.Publicly disclosing water outage plansTaking emergency measures for unplanned water outages02In the event of a temporary suspension of water supply or a reduction in water pressure due

228、to emergency maintenance of water facilities,water supply companies will concurrently undertake repairs and promptly attend to the impacted residential areas or institutions.They will post a Notice of Water Interruption or communicate with neighborhood committees or property management companies to

229、issue an emergency water outage alert,either on-site or via telephone.Should the water supply remain interrupted for more than twenty-four hours consecutively,the affected water supply company will implement emergency measures,such as dispatching water trucks to the location,to safeguard the daily w

230、ater needs of the users.Prior to any scheduled water shutdown,water supply companies shall visit the residential areas and institutions that will be impacted by the planned outage.A Notice of Water Interruption shall be conspicuously displayed to communicate the specific cause,location,and timeframe

231、 of the water outage.Additionally,the cooperation of neighborhood committees and property management firms is sought to ensure proper preparations for the outage.In parallel,the official website of the water supply company will timely disseminate information regarding the planned outage,enabling use

232、rs to access the details promptly.01Communicating planned water outages in advanceAnnouncement of water outage plans222023 White Paper on Water Supply Access in Shanghai水務2024上海市供水營商環境白皮書-eng.indd 22水務2024上海市供水營商環境白皮書-eng.indd 222024/6/20 14:202024/6/20 14:204.Implementing sound and convenient compl

233、aint mechanismsShanghai Water Authority,water authorities at the district level and water supply companies operate a robust framework for handling complaints,welcoming oversight from all sectors of society.Water users are invited to submit complaints concerning any water service-related concerns thr

234、ough various channels,including the 12345 Citizen Service Hotline,as well as dedicated hotlines,official WeChat accounts,mini-programs,mobile applications,and additional platforms provided by the water supply companies.01“12345”citizen service hotlineMaterials required Contact information:Complainer

235、s name,and phone number or email address,etc.Content of complaint:Address of the concern,detailed description of the situation,desired solution or action,and preferred mode of feedback,etc.Additional materials(optional):Photographic evidence,audio recordings,or video footage,as deemed appropriate to

236、 support their complaint Handling process The Hotline Office of Shanghai Water Authority adheres to the“1515”processing protocol to accomplish the resolution of inquiries and complaints.Initial contact with the user will be established within 1 day.Straightforward inquiries are resolved within a per

237、iod of 5 working days,and complex or challenging matters are concluded within a timeframe of 15 working days.In exceptional cases that necessitate the implementation of engineering solutions and thus cannot be completed within the standard 15 working days,an extension request may be filed.Consequent

238、ly,the processing timeline may be extended by increments of 15,30,60,or 90 calendar days,as appropriate.Upon completion,the work orders are promptly closed through the hotline processing system and the status is promptly communicated to the 12345 Citizen Service Hotline.Subsequently,the hotline is r

239、esponsible for conducting follow-up satisfaction assessments with the complainer.Water users are invited to lodge complaints and offer suggestions via the service channels provided by water supply companies.Water supply companies response to complaints02For instance,customers of Shanghai Chengtou Wa

240、ter Group Co.,Ltd.Users can conveniently submit complaints through a single click using the Shanghai Water Supply mobile app,WeChat and Alipay mini-programs(navigate to“Services-Comments and Suggestions-Complaints”),or the Groups official website(follow the path“Customer Service-Service Request-Comm

241、ents and Suggestions-Complaints”).Alternatively,customers may dial 962740 to lodge a complaint directly.In the complaint submission process,customers are required to provide the address of concern,a detailed description of the situation,and a contact number(optional).Upon receipt of a complaint,Shan

242、ghai Chengtou Water Group will process it according to the Water Supply Customer Service Acceptance Management Standards and will communicate the status of the complaints progress to the customer within 3 working days.Customers who have submitted their complaints through online channels can track th

243、e progress by accessing“My Services”in their personal account section.232023 White Paper on Water Supply Access in Shanghai水務2024上海市供水營商環境白皮書-eng.indd 23水務2024上海市供水營商環境白皮書-eng.indd 232024/6/20 14:202024/6/20 14:20Enhancing Cost-Effectiveness and Efficiency to Forge a Resilient and Agile Water Supply

244、 InfrastructureShanghai Water Authority and water authorities at the district level urge water supply companies to prioritize the enhancement of customer satisfaction and perceived value as both the foundation and ultimate goal of their services.By making concerted efforts to increase connection eff

245、iciency,diminish connection expenses,and bolster the resilience and safety of connections,these companies can significantly elevate the efficiency and quality of water supply services.In doing so,theyd contribute to creating a world-class business environment in Shanghai.Chapter 3水務2024上海市供水營商環境白皮書-

246、eng.indd 24水務2024上海市供水營商環境白皮書-eng.indd 242024/6/20 14:202024/6/20 14:20I.Reducing the Time Required for Water Supply Connection1.Streamlining water supply access proceduresWater supply companies,by benchmarking against industry best practices,are committed to enhancing operational efficiency,minimiz

247、ing processing timeframes,and elevating service standards.They are dedicated to the ongoing refinement and reengineering of their water supply access procedures.Shanghais water supply access reform has undergone significant evolution,advancing from its initial Version 1.0 to the present Version 6.0.

248、This transformation has markedly streamlined the water supply connection procedure,reducing it from a 5-step process that originally required 31 working days to a single-step process with a maximum duration of 6 calendar days.Consequently,the efficiency of Shanghais water supply access services now

249、rivals the highest global standards.Shanghais Water Supply and Drainage Access Reform Intiative Version 6.0Calendar days:Upon receipt of the users application for water supply access,the water supply service provider is tasked with completing the construction work for the pipeline engineering and wa

250、ter supply connection within a timeframe of 6 calendar days.Step:In Shanghai,all construction projects are required to submit applications for water supply access via the Shanghai Construction Project Joint Review and Sharing Platform,thereby condensing the water supply access procedure into one sin

251、gle step.Case:Improving the efficiency of water supply accessIn mid-2023,a shipbuilding group company,citing the construction requirements of its shipbuilding base,submitted a request to Shanghai Chengtou Water Group Co.,Ltd.for the provision of construction water services.Chengtou Water Group swift

252、ly assembled a team to finalize the water supply connection plan,ensuring seamless interdepartmental collaboration and the expedited completion of all necessary administrative approvals.Construction work commenced on July 20,with an initial projected timeline of 6 days.Throughout the construction ph

253、ase,the company orchestrated a coordinated effort,and thanks to the diligent efforts of the staff working extended hours,the project reached completion and water was successfully supplied on July 22,4 days ahead of the schedule.Moreover,under the favorable policy stipulations,the water connection ch

254、arges were exempted.This display of proactive and efficient action underscores the success of Shanghais business environment reforms,mirroring the citys standing as a leading international metropolis.252023 White Paper on Water Supply Access in Shanghai水務2024上海市供水營商環境白皮書-eng.indd 25水務2024上海市供水營商環境白皮

255、書-eng.indd 252024/6/20 14:202024/6/20 14:20To tangibly resolve the challenges encountered by enterprises,including the need to navigate multiple authorities and undertake repetitive tasks,and to enhance the efficiency and expedite the processes of municipal utility services,Shanghai municipal govern

256、ment has introduced an integrated service for the concurrent application and installation of water,electricity,and gas pipelines and networks for construction projects involving new builds,renovations,or expansions with a total investment exceeding one million yuan.This streamlined service facilitat

257、es a unified application process,centralized intake,collaborative site assessments,comprehensive service delivery,and centralized consultation.The joint application and implementation mechanism allows for concurrent on-site inspections by water,electricity,and gas services,creating a seamless end-to

258、-end workflow from the initial application to the final connection of utilities to make sure that“utilities are all available before commencement of construction”.2.Joint implementation of water,electricity,gas pipeline and network projectsThe“concurrent application and installation of water,electri

259、city,and gas pipeline and network”service is characterized by its“Four Ones”approach,which aims to optimize efficiency:0102030405Case:Concurrent application and installation of water,electricity,and gas pipeline and network services making sure that utilities are readily accessibleA Shanghai-based r

260、eal estate development project secured a construction permit on New Years Eve,with concurrent pre-arranged access to water and electricity services.This strategic coordination allowed the project to access public utilities immediately.As a result,the construction project was completed two to three m

261、onths ahead of the initial schedule.Previously:Enterprises can only request temporary water and electricity connections after securing the construction permit.The process was often time-consuming,taking two to three months to complete due to the involvement of multiple regulatory bodies,stringent ma

262、terial requirements,and complex procedures.Under the“concurrent application and installation of water,electricity,gas pipeline and network”initiative,review and approval departments now offer proactive cross-departmental services.They streamline,coordinate,and optimize the approval processes,conduct

263、ing joint site surveys and on-site discussions to address project routing and difficulties encountered during the connection phase.As a result,users can now obtain both the construction permit and nearly simultaneous water and electricity connections at the construction projects approval and review

264、center.One application form:Enterprises only need to access the project review and approval module of the Government Online-Offline Shanghai portal,where they can complete a single form and submit their application online.The entire procedure is conducted electronically,ensuring a paperless process.

265、One window for acceptance:Enterprises need to correspond with only one regulatory body,the Social Investment Projects Approval and Review Center,for both online and offline processes.Joint site survey:For projects where simultaneous on-site survey is possible,the Approval and Review Center will orga

266、nize joint on-site inspection with the participation of all relevant service units.One-stop service:A unified coordination and service mechanism for joint applications has been established.The Approval and Review Center is responsible for the centralized coordination and provision of integrated serv

267、ices for the processing and implementation of joint applications.One window for consultation:An offline window is opened for providing standardized and unified consultation services.It operates under the municipal and district approval and review centers,offering enterprises on-site comprehensive co

268、nsultation services.This integrated approach significantly reduces time and equipment costs for enterprises,transitioning from multiple trips and repeated visits to accelerated progress.It aids in the early commencement and implementation of the real estate project.Enterprise feedback In the subsequ

269、ent visit,the agent of real estate developer said:“In the past,the process of securing access to utilities such as water,electricity,gas,and communication networks involved visiting multiple service windows.We met significant challenges due to the complexity of procedures,the multitude of documentat

270、ion,and the extensive duration,making the process highly inconvenient.The introduction of the joint application and installation services has streamlined this process;now,applications and documentation can be completed online.Furthermore,for any inquiries,a visit to the government service hall will

271、suffice,where dedicated staff are available for consultation and processing,offering one-stop services to enterprises.”262023 White Paper on Water Supply Access in Shanghai水務2024上海市供水營商環境白皮書-eng.indd 26水務2024上海市供水營商環境白皮書-eng.indd 262024/6/20 14:202024/6/20 14:20II.Fully Implementing the Policy of Fr

272、ee-of-charge Water Supply Access1.Cleansing unjustified charges for water supply accessShanghai Water Authority and the water authorities at the district level are committed to enforcing the directives outlined in the Opinions on Cleaning Up and Regulating Charges in the Urban Water Supply,Electrici

273、ty Supply,Gas Supply,and Heating Industries to Promote High-quality Development,as well as adhering to pertinent Shanghai regulations.They have introduced complimentary external line connections for water supply access initiatives,thereby reducing user expenses and invigorating market dynamics.Shang

274、hai Municipality has promulgated the Notice on the Initiative to Regulate Tariffs within the Municipal Water,Electricity,and Gas Supply Sectors.This initiative eliminates a range of unjustified fees associated with water supply access,including those levied for initation phase,connection engineering

275、 expenses,and the calibration of water metering devices.It also aims to optimize the tariff structure within the water supply industry,thereby reducing the financial burden on water users.Notice on the Initiative to Regulate Tariffs within the Municipal Water,Electricity,and Gas Supply SectorsWater

276、supply initiation:The initiation phase of water supply access services has seen the elimination of various fees previously charged to customers.These include connection fees,capacity enhancement fees,and application fees,which are akin to account opening charges.Additionally,fees such as valve opera

277、tion charges,completion verification fees,line measurement fees,pipeline detection fees,pipe coupling charges,water drilling engineering fees,and drawing fees,which are similar to engineering charges,have also been abolished.Connection engineering:Within the designated areas for urban planning and c

278、onstruction,water supply companies are required to extend their investment boundary up to the red line of the users property plot.Except as otherwise stipulated by laws,regulations,and pertinent policies,users shall not be liable for any costs incurred beyond the property plot red line.Meters:Govern

279、ment departments and relevant institutions are strictly prohibited from charging mandatory fees for the calibration of water supply meters.In cases where water supply companies or users voluntarily engage third-party institutions to calibrate their meters,the costs shall be borne by the party initia

280、ting the calibration service,following the principle of“who commissions,who pays.”If a meter is found to be defective upon calibration,the water supply company shall cover the calibration costs and provide a free replacement with a properly calibrated meter to the user.It is strictly forbidden to ch

281、arge users for the cost of metering devices.Miscellaneous fees:It is strictly prohibited for any entity to levy additional charges on users when collecting water supply fees on behalf of the water supply company.Should the government have already assumed responsibility for the costs associated with

282、the construction,installation,upgrading,maintenance,and repair of the water supply network within the property boundary lines,no further charges may be collected from the users.272023 White Paper on Water Supply Access in Shanghai水務2024上海市供水營商環境白皮書-eng.indd 27水務2024上海市供水營商環境白皮書-eng.indd 272024/6/20

283、14:202024/6/20 14:202.Complimentary access services for water supply connection projectsWater supply companies offer complimentary access services,encompassing the application for water supply connections,the execution of water supply connection projects,and the provision of external line connection

284、 services.These services are extended without charge for a range of water supply connection projects,with the ongoing objective of reducing the connection costs for customers.The application for connection services is handled at no cost to customers.Service providers do not impose fees for water sup

285、ply connection works that link the property boundary line to the municipal water supply network.Service Guide for Water Supply ConnectionsService Guide of Shanghai Municipality on Joint Application for Installation of Water,Electricity,Gas Pipelines and NetworksIII.Enhancing Water Supply Safety and

286、ReliabilityShanghai Water Authority,water authorities at the district level and water supply companies in Shanghai are committed to a moderately proactive approach in advancing infrastructure development and the renewal of aging facilities.Adhering to the principles of“inspecting for potential risks

287、,promoting corrective actions,ensuring safety,and establishing long-term mechanisms,”they conduct comprehensive safety inspections and rectification efforts for water supply networks.Furthermore,aligning with the objective of“one-step implementation for non-residential applications and phased implem

288、entation for residential applications,”they are progressively rolling out the installation of smart water meters across Shanghai.These initiatives are designed to bolster the resilience and safety of the citys water supply system.1.Undertaking the renovation of aging water supply networks to enhance

289、 reliabilityIn a sustained effort to improve water supply services and ensure their reliability,the water supply sector in Shanghai has,in recent years,undertaken significant initiatives to update and renovate outdated and aging water supply networks.Currently,the primary in-pipe inspection technolo

290、gies utilized for water supply pipelines in Shanghai encompass Sahara Inline Tethered Inspection and p-CAT inspection methodologies.These advanced technologies facilitate the identification of leak locations and the estimation of leakage volumes,as well as the positioning and measurement of pipeline

291、 internal bladders,all without necessitating a disruption in water supply.Utilizing the data procured,three-dimensional pipeline schematics can be rendered,and temperature and pressure within the pipelines can be monitored.Additionally,video documentation is supplied,allowing staff to ascertain cruc

292、ial details such as the status of valves and branch pipes,the quality of liners,the presence of sediment deposits and localized blockages.Furthermore,these technologies enable the assessment of corrosion in metal pipelines.01Harnessing the power of technological innovation to transform and optimize

293、water supply networksThe deployment of innovative technologies enables water supply companies to promptly assess and analyze the operational status of their networks,facilitating the ongoing enhancement of sophisticated operational and management practices for water supply networks and elevates the

294、efficiency of the rehabilitation of aging pipeline infrastructure.282023 White Paper on Water Supply Access in Shanghai水務2024上海市供水營商環境白皮書-eng.indd 28水務2024上海市供水營商環境白皮書-eng.indd 282024/6/20 14:202024/6/20 14:20Pipeline information systems aiding in the implementation of aging pipelines renovation02Sh

295、anghai Water Authority places a high priority on the development of pipeline information systems and encourages water supply companies to create a unified“one map”of the water supply network,streamlining the process of pipeline inspections.Utilizing this“one map”as a foundation,key points within the

296、 network are selected for the strategic placement of flow meters and pressure monitoring stations,which form the basis of a leakage management and control platform.This platform enables the real-time collection of data,allowing for the precise identification of areas within the network that are expe

297、riencing leakage.Employing a dual approach of routine patrols and remote monitoring,the dynamics of the water supply network are effectively managed.This management serves as the basis for the formulation of renovation plans for aging pipelines.In line with these plans,preliminary surveys are conduc

298、ted on pipelines that exhibit advanced age,significant leakage,and unstable water pressure.During routine inspections,there is a vigilant monitoring of the operational status of the water supply network.Through surveys,feedback collection,and reporting,issues such as pipeline aging,blockages,and a d

299、ecline in water quality are detected and reported.In 2023,a total of 403 kilometers of aging water supply pipelines were renovated across Shanghai,90 kilometers of which were large-diameter pipelines.2.Promoting smart meters to improve water supply safetyTo enhance the safety of the water supply in

300、Shanghai,Shanghai Water Authority and district-level water authorities are actively advancing the installation of smart water meters.As a digital metering device,smart water meters can realize remote data transmission and provide users with a better water service experience through the expanded appl

301、ication of data.Moreover,these meters enable real-time monitoring of water consumption patterns and the detection of leaks and other losses.Case:A smart water meter sounding a leakage alertOn March 15,a smart water meter at a residential property on Baoju Road recorded a minimum hourly flow rate of

302、0.05m.The system determined that this was indicative of a water leak after the water meter and consequently issued a post-meter leak alert,dispatching a service request to the water supply company.Upon receiving the alert,staff from the water supply company conducted an on-site verification on March

303、 16 and confirmed an internal leak behind the meter.They posted a friendly notice advising the user to conduct a self-inspection and arrange for repairs.Throughout the process,the water supply company maintained timely communication with the user.Subsequent follow-up actions indicated that the user

304、had successfully completed the repair of the internal leak by April 17.This proactive approach effectively prevented the waste of water resources and safeguarded the safety of water usage.292023 White Paper on Water Supply Access in Shanghai水務2024上海市供水營商環境白皮書-eng.indd 29水務2024上海市供水營商環境白皮書-eng.indd 2

305、92024/6/20 14:202024/6/20 14:20Promoting Service Innovation to Render Shanghai Water Supply into a Highly Esteemed BrandChapter 4302023 White Paper on Water Supply Access in Shanghai水務2024上海市供水營商環境白皮書-eng.indd 30水務2024上海市供水營商環境白皮書-eng.indd 302024/6/20 14:202024/6/20 14:20I.Enhancing Innovative Appro

306、aches in Water Supply Services1.Making great strides in water supply access reformAligning with the highest benchmarks and excellence,Shanghai Water Authority is taking concrete steps to enhance water supply access services.It has published documents including the Work Plan for the Continuous Optimi

307、zation of the Business Environment Through Integrated Innovation in Water Supply and Drainage Access Services,outlining reform measures,responsible agencies and project deadlines.The aim is to continuously deepen the reform of water supply access by innovative approaches,thereby providing robust sup

308、port for Shanghai to further cultivate an international,law-based,and convenient business environment.Comprehensive reform in water supply access servicesDimensionReform measures Enhancing service regulation by establishing mechanisms for service compensation and penalties Responding to users compla

309、ints in time through multiple channels Strengthening facility protection and ensuring coordinated management and maintenance through regular inspections Disclosure the water quality indicators to the public through multiple channels Conducting satisfaction surveys among corporate users Regulate rate

310、 adjustments and ensuring transparency in water price changes by water supply companies Streamline processes through a one-stop service on the Government Online-Offline Shanghai platform Accelerating water access processes within one single step which only costs 6 calendar days Providing free extern

311、al water supply connectionsRegulationQualityEfficiency312023 White Paper on Water Supply Access in Shanghai水務2024上海市供水營商環境白皮書-eng.indd 31水務2024上海市供水營商環境白皮書-eng.indd 312024/6/20 14:202024/6/20 14:202.Striving to promote digital transformationShanghai Water Authority has formulated the Three-Year Acti

312、on Plan for Smart Water and Ocean Management(2022-2024).It is committed to advancing the construction of demonstration projects for the digital transformation of water supply.With goals such as smart operation of water plants,intelligent water supply scheduling,terminal-based water quality assurance

313、,network operation warnings,and precise water supply services,the action plan aims to drive the operational management of water supply enterprises towards greater refinement and transparency.It supports applications like online monitoring,water quality tracking,and emergency coordination,thereby lau

314、nching a new chapter in the digital transformation of Shanghais water management.Quxi Road Digital Water Supply Service StationCase:The Great Collaboration Platform put into use at a water supply service station for the first timeIn August 2021,the Shanghai water supply sector inaugurated the trial

315、operation of the Quxi Road Digital Water Supply Service Station,a division of Shanghai Chengtou Water Group Co.,Ltd.This marked the first deployment of the Grand Collaboration Platform at a water supply service station.As the first digital water supply station,it symbolizes that Shanghai Water Suppl

316、y,a brand with over 100-year history,was transforming towards digitalization and intelligence.This initiative is a pilot application in the ongoing efforts to optimize the business environment and to deepen reforms in delegating powers,streamlining government processes,and improving public services.

317、In conjunction with the digital station,the Shanghai Water Supply mobile app has been updated to offer a new personalized subscription service.This allows citizens to dynamically track their daily water usage,providing them with daily numerical data on water consumption and enabling them to calculat

318、e water savings drop by drop.The trial operation of the Quxi Road Digital Water Supply Service Station marks a significant digital upgrade and transformation for Shanghais water supply industry.It represents an exploration into an omni-channel operation model and the transformation towards a new ser

319、vice paradigm,enhancing service delivery across various platforms.322023 White Paper on Water Supply Access in Shanghai水務2024上海市供水營商環境白皮書-eng.indd 32水務2024上海市供水營商環境白皮書-eng.indd 322024/6/20 14:202024/6/20 14:20Nanshi Smart Water PlantCase:Nanshi Water Plant implementing block digital production opera

320、tion and maintenance management model,establishing an integrated information management platform with intelligent operation,maintenance,and analysisBackgroundTo adapt to the trend of digital transformation in water supply,Shanghai Chengtou Water Group Co.,Ltd.has chosen the century-old Nanshi Water

321、Plant as a demonstration site for smart water management.Aiming to implement a block digital production operation and maintenance management model,it has constructed an integrated information management platform that combines intelligent operation,maintenance,and analysis.As a result,it has been tra

322、nsformed into the first multi-dimension digital water plant powered by digital twins and digital models in Shanghai.ImplementationNanshi Water Plant deeply utilizes digital technologies such as digital twins,the Internet of Things(IoT),big data,and artificial intelligence.to establish a smart water

323、management system and a platform powered by digital twins and simulation technologies,collecting more data during production process.By mining value from vast datasets,the plant applies this data to practical production management,thereby enhancing the digitalization,intelligence,and precision of th

324、e production process control.Furthermore,based on digital twin platform,Nanshi Water Plant has developed a digital closed-loop for food-grade water quality management system and achieved digital control of product safety,significantly enhancing the quality of production management and the capacity f

325、or high-quality drinking water supply.Through the construction of a digital water plant,the goal of improving quality and efficiency,and achieving high-quality development has been realized,helping citizens to enjoy high-quality drinking water.AchievementsSince the platforms launch,Nanshi Water Plan

326、t has achieved a service pressure fluctuation of finished water with an absolute value of less than 2KPa.Although there is an 8.66%increase in production water volume,the specific energy consumption for water production has been reduced by 4.1%,the specific energy consumption for water output has de

327、creased by 8.69%,the average use of various chemicals has been lowered by 2.6%,and the average backwash cycle for sand filter beds has been extended by 10%.These improvements have not only enhanced both the volume and quality of water supply but also achieved the goals of energy conservation and red

328、uced operational costs,highlighting the crucial role of digital technology in water plant operation.332023 White Paper on Water Supply Access in Shanghai水務2024上海市供水營商環境白皮書-eng.indd 33水務2024上海市供水營商環境白皮書-eng.indd 332024/6/20 14:202024/6/20 14:203.Making great strides in system integrationTo further de

329、epen the reform of water supply access,Shanghai Water Authority has provided substantial support to the relevant departments and played a key role in establishing the Shanghai Construction Projects Review and Approval System.It has placed a high priority on system integration and is continuously adv

330、ancing the consolidation and streamlining of similar procedures,aiming to maximize synergistic effects.Log in to the“Shanghai Construction Projects Review and Approval System”module on the Government Online-Offline Shanghai platform,and click on Matters to be Handled and Application Guidance section

331、s Click Selective Smart Guidance and select the nature of the construction,the project type,the investment management approach and the method of land acquisition method.Based on your selections,check other conditions as needed,such as whether the construction is located in a protection area and safe

332、ty considerations for engineering construction.An automatically generated flowchart will outline the required procedures,accompanied by a service guide and contact information.While collaborating to establish the Shanghai Construction Projects Review and Approval System,Shanghai Water Authority has

333、remained unwavering in its commitment to implementation,ensuring the precision of the workflow.Conducting field researchShanghai Water Authority conducts thorough inspections across district-level water authorities,service counters of water supply companies,and service centers in various districts.Additionally,it collects information on the problems and challenges each district faces regarding wat