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1、Copyright 2024 Deloitte Development LLC.All rights reserved.2024 Deloitte holiday retail survey.2024 Deloitte 2024 Deloitte holiday retailholiday retail surveysurveyEmbracing a season of doing and discountsTable ofTable ofcontentscontentsCopyright 2024 Deloitte Development LLC.All rights reserved.20

2、24 Deloitte holiday retail survey.3 3Authors4 4Executive summary5 5Holiday highlights6 6Cheat sheet7 7Spending trends1515Consumer preferences2121Survey methodologyCopyright 2024 Deloitte Development LLC.All rights reserved.2024 Deloitte holiday retail survey.Lupine SkellyRetail research leaderRetail

3、,Wholesale&Distribution Consumer Industry Center Deloitte Services LPAuthorsAuthorsStephen RogersExecutive directorConsumer Industry CenterDeloitte Services LPKusum Manoj RaimalaniRetail,Wholesale&DistributionConsumer Industry CBrian McCarthyPrincipal Retail,Wholesale&Distribution and Consumer Produ

4、cts Deloitte Consulting LLP Copyright 2024 Deloitte Development LLC.All rights reserved.2024 Deloitte holiday retail survey.In Deloittes 39th annual holiday survey,respondents feel a bit more optimistic and plan to increase their spending by 8%year over year(YoY).Although theyre willing to loosen th

5、eir purse stringsthis season,theyre still on the hunt for deals,with 78%planning to participate in October and November promotional events(versus 61%in 2023).Eight in 10 executives in our retail buyers survey noted that the planned October promotional events have pulled sales forward,creating a new

6、unofficial start to the holiday season.The early promotional events are expected to be more important than ever with five fewer shopping days this year.Our ConsumerSignals data has shown over the last year and a half that consumers surveyed are favoring experiences over goods.The trend is coming thr

7、ough with holiday shoppers as well,as spending on experiences is expected to increase 16%this year,while gift purchases are expected to be relatively flat(3%YoY).Respondents also plan to spend 9%more on nongift purchases like party apparel and holiday dcor.As consumers look to travel,host events at

8、home,or participate in holiday concerts and activities,it may be an important time for retailers to take stock of shifting priorities.Executive Executive summarysummaryA cost-of-living squeeze continues to weigh on holiday shoppers,and seven in 10 surveyed expect prices to increase again this year o

9、n holiday goods.In our annual back-to-school survey,respondents were focused on the necessities and getting them in the most affordable manner.Our holiday survey found similar trends with consumers in all income groups showing value-seeking behaviors such as cutting back on self-gifting(16 percentag

10、e points PP),trading down to more affordable retailers(48%),switching to lower-priced brands(62%),or seeking out private labels or“dupe”goods(40%).The frugal behavior seen throughout the year could be prompting 79%of retail buyers to expect consumers to value lower prices over brand loyalty this hol

11、iday season.We explored the loyalty crisis in our 2024 Retail Industry Outlook and the takeaways apply to this holiday season as well.To stand out in this value-focused environment,retailers could consider shoring up loyalty programs and investing in omnichannel experiences to provide the value and

12、convenience that price-wary consumers will likely be looking for.Copyright 2024 Deloitte Development LLC.All rights reserved.2024 Deloitte holiday retail survey.The outlook is merry and The outlook is merry and brightbrightAfter expressing record holiday spending intentions in 2023,respondents are y

13、et again planning to up their purchases,and expect to spend$1,778(+8%YoY)this holiday season.The uptick in spend is attributed to a rosier economic outlook(+9 PP),perceived higher prices(70%),and an increase in spend by the$100K to$199K income group(+17%).Sugarplums and deals dance Sugarplums and de

14、als dance in their headsin their headsWith 70%of respondents expecting higher prices this season,all income groups are showing signs of frugality.Theyre planning to cut back on self-gifting(16 PP),trade down to more affordable brands(62%)or retailers(48%),and shop promotional events(78%versus 61%in

15、2023).Experiences are the reason Experiences are the reason for the seasonfor the seasonAs respondents contemplate where to spend their holiday dollars,they are prioritizing experiences(+16%YoY)like holiday events and socializing with loved ones,while gifts spending is expected to be relatively flat

16、(3%YoY),and nongift purchases such as party apparel and decorations continue to gain in importance(+9%YoY).HolidayHolidayhighlightshighlightsCopyright 2024 Deloitte Development LLC.All rights reserved.2024 Deloitte holiday retail survey.SpendingSpendingImproved optimism and a focus on experiences(+1

17、6%YoY)are likely to drive the average expected holiday spend to$1,778,up 8%YoY.The average spend on retail categories is expected to remain flat($1,043 in 2024 versus$1,020 in 2023)with gifts relatively flat(3%YoY)and an uptick in nongift purchases(+9%).43%are expecting the economy to improve next y

18、ear(versus 34%in 2023).70%of consumers surveyed expect higher retail prices,consistent with 2023 expectations.The$100K to$199K income group plans to spend more this season,an uptick of 17%YoY.Consumers are pulling back on self-gifting.Only 32%of respondents plan to buy self-gifts(versus 48%in 2023).

19、PreferencesPreferencesOnline retailers(71%)and mass merchants(55%)are expected to be consumers top locations to shop owing to price and convenience.Consumers surveyed are looking for quality(39%),value(37%),and variety(35%).Clothing and accessories are expected to be the top gifts to give while gift

20、 cards decline(12%)and four in 10 plan to give experiential gifts.Multichannel presence is likely becoming table stakes for retailers;48%plan to shop on smartphones while 13%plan to purchase on social media.25%of respondents are planning to host a holiday gathering,willing to spend$261 on average fo

21、r the event.BehaviorBehaviorAcross all income groups,at least 40%are showing five or more signs of frugal behavior.Loyalty may be at risk as consumers expect to trade down to more affordable retailers(48%),switch to lower-priced brands(62%),or seek out knockoff or“dupe”goods(25%).Early October promo

22、tional events are expected to gain ground(38%versus 24%in 2023),but the bulk of holiday shoppers(75%)are expected in the second half of November.68%of respondents plan to shop during Thanksgiving week(versus 66%in 2023);intent to participate is highest among Gen Z and millennials(79%).Overall shoppi

23、ng duration has been steady at 5.7 weeks,but the shopping window for Gen Z respondents is expected to come in at 4.6 weeks,versus 5.1 weeks in 2023.Cheat sheetCheat sheetCopyright 2024 Deloitte Development LLC.All rights reserved.2024 Deloitte holiday retail survey.Spending Spending trendstrendsCopy

24、right 2024 Deloitte Development LLC.All rights reserved.2024 Deloitte holiday retail survey.Notes:(1)These are Deloitte calculations based on annual consumer survey projections.Average expected holiday spend includes spending on gifts,nongift purchases(clothing for family and self,home furnishings,a

25、nd holiday decorations),and experiences(entertainment at home and socializing away from home,such as restaurants and concert tickets);n=4,114;CAGR stands for compound annual growth rate;all currency values are in US dollar.Questions:(2)“In your opinion,what is the overall outlook for the US economy

26、in 2025 compared with today?”;(3)“Compared to last holiday season(2023),I expect prices to be somewhat/significantly higher.”Retail executives view:Retail executives view:2024 Deloitte retail buyers survey;“What are your companys year-over-year(YoY)sales expectations for the holiday season,”and“How

27、do you expect traffic to change at your company YoY?”;n=45$1,496$1,387$1,463$1,455$1,652$1,778 7%YoY+5%YoYFlat YoY+14%YoY+8%YoY201920202021202220232024Average expected holiday spend120192024 CAGR 2.9%43%43%expect the economy to improve next year,2versus 34%in 2023,36%in 2022,and 46%in 20217 in 107 i

28、n 10are baking in higher retail prices3Reasons for uptick in spendSpending on experiences is expected to increase+1616%YoYYoYThe$100K to$199K income group plans to increase spending by 17%YoYHoliday shoppers are feeling hopeful and plan to boost their spendingHoliday shoppers are feeling hopeful and

29、 plan to boost their spending 80%of executives surveyed expect sales growth this holiday season aided by anticipated traffic growth in both in-store and online channels.RETAIL EXECUTIVES VIEWRETAIL EXECUTIVES VIEWOptimism and experiences are expected to drive holiday spending up 8%Copyright 2024 Del

30、oitte Development LLC.All rights reserved.2024 Deloitte holiday retail survey.Notes:These are Deloitte calculations based on annual consumer survey projections.Retail categories include gifts and nongifts.Nongift purchases include clothing for family and self,home furnishings,and holiday decorations

31、.Experiences include entertainment at home and socializing away from home,such as restaurants and concert tickets;n=4,114;CAGR stands for compound annual growth rate;all currency values are in US dollar.Average expected holiday spend,retail categories versus experiences$596$465$536$576$632$735$389$4

32、35$425$373$466$507$511$487$501$507$554$536$1,496$1,387$1,463$1,455$1,652$1,778 2019202020212022202320243%YoY+9%YoY+16%YoYAverage spend on retailcategories is$1,043versus$1,020in 2023;flat YoY20192024 CAGR 3%GiftsNongiftsExperiencesDespite remaining flat YoY,spending on retail categories accounts for

33、 the majority(59%)of the average expected holiday spend.This is similar to 2019 levels,where retail spending constituted 60%of the holiday spend.Respondents are prioritizing doing and dcor over gifts Experiences are expected to fly high this holiday seasonExperiences are expected to fly high this ho

34、liday seasonCopyright 2024 Deloitte Development LLC.All rights reserved.2024 Deloitte holiday retail survey.Notes:These are Deloitte calculations based on annual consumer survey projections.Retail categories include gifts and nongifts.Nongift purchases include clothing for family and self,home furni

35、shings,and holiday decorations.Experiences include entertainment at home and socializing away from home,such as restaurants and concert tickets;n=4,114;CAGR stands for compound annual growth rate;all currency values are in US dollar.Share of spend:$735 includes spending on experiences at home(37%)an

36、d away from home(63%).$596$900$465$922$536$926$576$880$632$1,020$735$1,043ExperiencesRetail categories20192020202120222023202420192024 CAGR 4.3%20192024 CAGR 3.0%Participation in experiences is inching closer to pre-pandemic levels(83%this year versus 86%in 2019),increasing from the lows of 72%durin

37、g the pandemic.Average expected holiday spend on experiences versus retail categoriesPrPreferenceferences are evolving,with experiences growing faster than retail categorieses are evolving,with experiences growing faster than retail categoriesAfter a dip during the pandemic,respondents are seeking o

38、ut travel,holiday events,and socializingCopyright 2024 Deloitte Development LLC.All rights reserved.2024 Deloitte holiday retail survey.aNotes:(1)These are Deloitte calculations based on annual consumer survey projections.Average expected holiday spend includ es spending on gifts,nongift purchases(c

39、lothing for family and self,home furnishings,and holiday decorations),and experiences(entertainment at home and socializing away from home,such as restaurants and concert tickets);(2)These are Deloitte calculations based on annual consumer survey projections.Value-seeking behaviors include adding it

40、ems to online carts or wish lists and waiting for prices to drop,shifting brands or retailers if the preferred one is too expensive,shopping for private labels or dupes,drawing names with friends or family to save money,sending fewer holiday cards,shopping during October and November sales events,an

41、d cutting back on self-gifts when on tight budgets;n=4,114;all currency values are in US dollar.Question:(3)“In your opinion,what is the overall outlook for the US economy in 2025 compared with today?”Average expected holiday spend,by household income1$742$1,534$2,167$3,922$829$1,548$2,546$3,887 Les

42、s than$50K$50K to$99K$100K to$199K$200K+$87+12%+$14Flat+$379+17%$35Flat2024202331%37%37%31%44%44%39%47%47%41%47%47%Expect the economy to improve next year3Across all income groups,at least 40%of respondents are showing five or more signs of frugal behavior2The$100K to$199K income group is expected t

43、o The$100K to$199K income group is expected to givegive spending a surgespending a surgeAll income groups are showing signs of frugality despite optimism about the economyCopyright 2024 Deloitte Development LLC.All rights reserved.2024 Deloitte holiday retail survey.Question:(1)“Compared to last hol

44、iday season(2023),I expect prices to be somewhat/significantly higher”(n=4,114).Notes:(2)Percentage who agree/strongly agree(n=3,867);(3)These are Deloitte calculations based on annual consumer survey projections(n=3,867).Promotional events include October sales,Black Friday,Cyber Monday,and more;(4

45、)Dupes are not counterfeit consumer products,but rather nonbranded products that imitate function and design of pricier goods.Retail executives view:Retail executives view:2024 Deloitte retail buyers survey.“To what extent do you agree or disagree with the following statements about your company?”Pe

46、rcentage who agree/strongly agree(n=45).7 in 10 7 in 10 shoppers surveyed expect higher priced compared to holiday goods in 2023,1a response that has been consistent since 202275%75%plan to shop during at least one promotional event,3versus 61%in 202362%62%48%48%40%40%Shift brands if thepreferred br

47、andis too expensiveShop at affordableretailers instead ofpreferred onesSeek out private labels or dupe productsHoliday shopping behaviors likely to put loyalty at risk2Holiday shoppers Holiday shoppers bargainbargain-hunting behavior hunting behavior maymay challenge loyaltychallenge loyaltyExpectat

48、ions of higher prices could prompt consumers to seek out alternatives80%of executives surveyed say their company expects private label sales to grow faster than national brand sales this holiday season.76%believe most consumers will value lower prices over brand loyalty.RETAIL EXECUTIVES VIEWRETAIL

49、EXECUTIVES VIEWCopyright 2024 Deloitte Development LLC.All rights reserved.2024 Deloitte holiday retail survey.Questions:(1)“Do you expect to buy a gift/gifts for yourself this holiday season?”(n 2024=3,867;n 2023=4,102);(2)“Do you plan to buy luxury products as gifts this holiday season?”(n=2,214);

50、(3)“If my budget becomes more constrained than expected,I will cut back the most on”(n=3,867).Note:(4)These are Deloitte calculations based on annual consumer survey projections.Average is calculated for those who ch ose“yes”or“maybe”for intent to self-gift(n=2,214).Percentage of respondents plannin

51、g to self-gift125%43%26%25%48%32%20232024YesMaybeNosurveyed said they would cut back on self-gifts if their budgets became too constrained349%49%Intent to self-gift with experiences is highest among millennials(32%)Top categories for self-gifting:463%63%3434%32%32%2222%Clothing and accessoriesElectr

52、onics and accessoriesHealth and wellnessExperiencesOne in five plan to buy luxury products as gifts for themselves.2S Selfelf-gifting may shrinkgifting may shrinkThe younger generations are more likely to splurge on themselves this holiday seasonPlanning to self-gift by generation:4747%Gen Z4343%Mil

53、lennials2727%Gen X1717%Baby boomers1313%SeniorsAverage budget for self-gifts5$250250Copyright 2024 Deloitte Development LLC.All rights reserved.2024 Deloitte holiday retail survey.Average expected holiday spend by gift categories171%63%(+9 PP YoY)52%67%(4 PP YoY)47%(5 PP YoY)46%40%39%(4 PP YoY)21%16

54、%(+3 PP YoY)14%14%13%(2 PP YoY)10%8%5%$309$242$261$222$300$193$198$118$279$238$265$202$263$203$194$115 Clothing andaccessoriesFood andbeverageElectronics andaccessoriesToys andhobbiesGift cardsHealth andwellnessHome andkitchenPetPercentage of shoppersShare of spend10%YoY12%YoY+5%YoY2024202339%plan t

55、o give experiential gifts(such as event tickets,restaurants,spa,etc.)1Respondents plan to wrap up clothing and food while gift cards drop in favorRespondents plan to wrap up clothing and food while gift cards drop in favorStockings may be stuffed with experiences such as restaurant gift cards,spa se

56、rvices,and eventsQuestions:(1)“Which of the following do you plan to buy as a gift this holiday season?”(n 2024=3,867;n 2023=4,102)(2)“What is the total number of gifts,including gift certificates/cards,you expect to buy for others and/or yourself this holiday season?”(n=3,649).Notes:Category-level

57、averages are based on the number of shoppers who plan to purchase the category.Therefore,the sum of category averages would not equal the average expected retail spend(1,043);PP refers to percentage points.Average number of gifts/gift cards likely to be purchased,2versus 8 in 20239 9Copyright 2024 D

58、eloitte Development LLC.All rights reserved.2024 Deloitte holiday retail survey.Consumer Consumer preferencespreferencesCopyright 2024 Deloitte Development LLC.All rights reserved.2024 Deloitte holiday retail survey.Questions:(1)“What holiday shopping events are you likely to participate in?”(n=3,86

59、7);(2)“What percentage do you plan to spend during the following months?”(n=3,867).Note:(3)These are Deloitte calculations based on annual consumer survey projections(n=4,114).Retail executives view:Retail executives view:2024 Deloitte retail buyers survey.”To what extent do you agree or disagree wi

60、th the following statements about your company?”Percentage who agree/strongly agree(n=45).Tis the season for Tis the season for early dealsearly dealssurveyed plan to shop during the promotional events in October,1versus 24%in 20233838%Share of expected retail spend,by shopping periods2%of active sh

61、oppersShare of retail spend($1,043)$213$167$305$214$140$441%58%75%65%57%2%Before Oct-endLate NovEarly DecJanEarly NovLate Dec20%45%34%Overall shopping duration has been steady at 5.7 weeks,but the shopping window for Gen Z has reduced to 4.6 weeks compared to 5.1 weeks in 2023.Gen X(6.4 weeks)and ba

62、by boomers(6.3 weeks)have the longest shopping windows.3The bulk of holiday spending is expected to occur in late November despite heightened interest in October promotional events78%say the rise in retailers promotional events in early October is pulling holiday sales forward.RETAIL EXECUTIVES VIEW

63、RETAIL EXECUTIVES VIEWCopyright 2024 Deloitte Development LLC.All rights reserved.2024 Deloitte holiday retail survey.Question:(1)“What holiday shopping events are you likely to participate in?”Notes:(2)These are Deloitte calculations based on annual consumer survey projections.Thanksgiving week sta

64、rts on Thanksgiving Day(Nov.28,2024)and ends on Cyber Monday(Dec.2,2024);n=3,867.Respondents are Respondents are drawn in drawn in by discountsby discounts$50K$50K$99K$100K$199K$200K+Thanksgiving Day18%21%23%22%Black Friday43%47%49%53%Small BusinessSaturday14%20%24%26%Cyber Monday35%43%45%60%Shopper

65、 participation by shopping event day121%47%20%43%12%31%14%31%By household income(2024)20232024of holiday shoppers plan to shop during the Thanksgiving week,1versus 66%in 2023,49%in 2022,47%in 2021,and 53%in 20206868%of October promotional shoppers plan to shop during the Thanksgiving week28 in 108 i

66、n 10Intent to participate in Thanksgiving events is the highest among Gen Z(79%)and millennials(79%).The younger and higher income groups are expected to participate the most in Thanksgiving week promotionsCopyright 2024 Deloitte Development LLC.All rights reserved.2024 Deloitte holiday retail surve

67、y.Question:(1)“When shopping for holiday gifts,where are you most likely to find the following conveniences?”Notes:(2)Respondents who selected agree/strongly agree;(3)These are Deloitte calculations based on annual consumer survey projections;n=3,867.Source:(4)“Deloitte:Holiday retail sales expected

68、 to increase 2.3%to 3.3%,”press release,Sept.12,2024.Multichannel presence Multichannel presence is becoming table is becoming table stakes for retailersstakes for retailers63%62%56%52%32%28%27%24%18%30%34%37%39%60%62%64%68%74%The channel where shoppers feel they can best experience these benefits1P

69、roduct qualityResponsive customer serviceHassle-free returnsEnjoymentFair pricesInspirationProduct availabilityProduct varietyTime-savingInIn-storestoreOnlineOnline4848%plan to shop on their smartphone2By generation:58%Gen Z62%Millennials47%Gen X30%Baby boomers1313%plan to buy gifts on social media3

70、By generation:20%Gen Z18%Millennials12%Gen X 6%Baby boomers52%52%add items to wish list/online shopping cart and wait for deals2Deloitte economic forecast:Online holiday sales to grow 7%to 9%YoY.4Social media and smartphone platforms could be key as young buyers gain purchasing powerCopyright 2024 D

71、eloitte Development LLC.All rights reserved.2024 Deloitte holiday retail survey.Questions:(1)“Where do you plan to shop for gifts this holiday season?”(multiselect);(2)“Which are the three most important attributes while selecting a retailer during holiday shopping?”;(3)“Where do you anticipate spen

72、ding the most money this holiday season?”Notes:(4)Respondents who selected agree/strongly agree;n=3,867.Consumers are looking Consumers are looking for quality,value,and for quality,value,and varietyvarietyPreferred retail formats for holiday shopping171%55%31%29%28%26%26%24%24%23%21%18%18%17%17%16%

73、15%14%14%Online retailersMass merchant retailersDepartment storesOff-price retailersLocal independent storesWarehouse membership clubsBeauty/cosmetic retailersSupermarkets or grocery storesBookstoresOutlet stores/mallsElectronics/office supply/computer retailersArts/crafts storesSpecialty clothing r

74、etailersHome improvement/hardware retailersDollar storesPet storesJewelry storesToy storesSporting goods storesConsumers plan to spend the most at:33838%1717%6%6%5 5%4 4%4 4%3%3%Online retailersMass merchant retailersDepartment storesSupermarkets or grocery storesLocal independent retailersElectroni

75、cs/office supply/computer retailersWarehouse membership clubsTop three most important attributes while selecting a retailer:239%High quality37%Getting a great deal35%Variety of products/styles29%29%plan to purchase gifts off of friends/familys wish lists hosted on retailers sites4Nongift shoppers ar

76、e 20%more likely to shop at beauty/cosmetic retailers,specialty clothing retailers,and department stores,compared to others.Most respondents chose online retailers and mass merchants for price and convenienceCopyright 2024 Deloitte Development LLC.All rights reserved.2024 Deloitte holiday retail sur

77、vey.Questions:(1)“Are you planning to host a holiday gathering this season?”(n=4,114);(2)“What is your budget for the holiday gathering?(n=1,072);(3)“Thinking about the biggest gathering that you plan to host,how many guests are you expecting for your holiday gathering?”(n=1,072).Note:(4)Respondents

78、 who selected agree/strongly agree(n=1,072).Hosting hHosting holidayoliday gatherings are a gatherings are a meaningfulmeaningful part of part of experiences at home experiences at home Average budget for the holiday gathering210 10 is the average number of guests invited to the holiday gathering3$2

79、61$261respondents plans to host a holiday gathering18 8 in 10 in 10 say hosting a holiday gathering is an important part of their tradition41 in 41 in 470%70%of hosts are open to spending a little extra on items or services to make the event more convenient4However,holiday hosts show resourcefulness

80、 447%plan to ask guests to bring food or beverages to help offset the costs31%31%have invited fewer guests this yearConsumers surveyed are willing to spend big on hosting guests,and some more for convenienceCopyright 2024 Deloitte Development LLC.All rights reserved.2024 Deloitte holiday retail surv

81、ey.About theAbout thesurveysurveyMethodology Methodology The surveys were developed by Deloitte and conducted online by independent research companies.Thank youThank youThe authors would like to thank Marcello Gasdia,Abrar Khan,David Levin,Srinivasarao Oguri,Sabrina Pietryga,and Negina Rood for thei

82、r contributions to this survey.Consumer surveyConsumer surveyTimingTimingAug.30 to Sept.6,2024Sample Sample The survey was rolled out to 4,114 consumers in the United States and has a margin of error of plus or minus one to two percentage points for the entire sample.Executive surveyExecutive survey

83、TimingTimingJune 12 to July 3,2024Sample Sample The survey polled 45 retail industry executives,of which 71%were from retailers with annual revenues of$15 billion or more,while 93%had annual revenues of at least$1 billion.The executives included buyers,senior buyers,and buying/merchandising managers

84、 who had a medium or high level of involvement in buying and merchandizing for the coming holiday season.The executives were involved in one of the following categories:clothing and accessories,electronics and accessories,health and wellness,home and kitchen,or toys and hobbies.Consumer Industry Cen

85、ter Retail teamConsumer Industry Center Retail teamLupine SkellyResearch leaderRam SangadiAssociate vice presidentKusum RaimalaniSenior analystSangharsh ShindeAnalystDeloitte Consumer Industry CenterThe Deloitte Consumer Industry Center provides premiere insights based on primary research on the mos

86、t prevalent issues facing the consumer industry to help our clients run effectively and achieve superior business results.The center is your trusted source for information on leading trends and research that connect insights,issues,and solutions for Deloittes four consumer sectors:automotive;consume

87、r products;retail,wholesale,and distribution;and transportation,hospitality,and services.About the Deloitte Retail practiceThe retail industry is transforming at lightning speed,and retailers are being forced to find ways to grow profitably while also meeting rising consumer expectations.Todays cust

88、omers dont just expect the retail industry to operate efficiently,but empathetically too.They are buying into better and are demanding that brands share their values around purpose,inclusion,trust,transparency,and innovation.Leaders in this rapidly shifting industry should have better insight,better

89、 innovation,and a better connection to their customers.Thats why they turn to Deloitte.Driven by a relentless pursuit of innovation and the pulse of the consumer,Deloitte helps many of the worlds leading brands in the retail sector align with their customers values,create lasting competitive advanta

90、ges,build enduring customer relationships,and shape the future of the DeloitteDeloitte refers to one or more of Deloitte Touche Tohmatsu Limited,a UK private company limited by guarantee(“DTTL”),its network of member firms,and their related entities.DTTL and each of its member firms are legally sepa

91、rate and independent entities.DTTL(also referred to as“Deloitte Global”)does not provide services to clients.In the United States,Deloitte refers to one or more of the US member firms of DTTL,their related entities that operate using the“Deloitte”name in the United States and their respective affili

92、ates.Certain services may not be available to attest clients under the rules and regulations of public accounting.Please see to learn more about our global network of member firms.This presentation contains general information only and Deloitte is not,by means of this presentation,rendering accounti

93、ng,business,financial,investment,legal,tax,or other professional advice or services.This presentation is not a substitute for such professional advice or services,nor should it be used as a basis for any decision or action that may affect your business.Before making any decision or taking any action that may affect your business,you should consult a qualified professional advisor.Deloitte shall not be responsible for any loss sustained by any person who relies on this presentation.Copyright 2024 Deloitte Development LLC.All rights reserved.