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1、Carbon Dioxide outputParts longevityEmissions analysisParts re-useMONTUEWEDTHUFRISATSUNAll emissionsHidden emissionsEmissions51%Emissions26%Emissions43%LifespanWeekMonth100%0%Parts life extensionWEEKMONTHYEARDAYWaste reduction2403MarchPosition01Position05Position02Position 03Position04How Syncrons S

2、ervice Lifeycle Management(SLM)Platform Can Help You Thrive in the New Aftermarket Economy Real-Time Data-Driven Service-BasedTHE FUTURE OF THE AFTERMARKET:THE TRILLION-DOLLAR AFTERMARKET OPPORTUNITYIn this eBookWe will explore this shift and demonstrate how you can start to move towards real-time,d

3、ata-driven service-based business models.Specifically,by learning to put data,AI&ML at the heart of everything you do in your aftermarket operation.We introduce Syncron Service Lifeycle Management(SLM),the only purpose-built,AI-assisted aftermarket solution that is designed to optimize every aspect

4、of your aftermarket business.We will cover:Threats and opportunities in the aftermarket The need to evolve to data-driven services Why you cant unlock the value of your data How to unlock your data Introducing SLM What it is How it works Key capabilities Unlocking aftermarket synergies AI&ML Technic

5、al benefits Business outcomes Customer stories Conclusion 3The aftermarket players that can unlock these opportunities will dominate the next twenty years.Over the past few decades,OEMs and their distributors made billions from manufacturing and selling complex,high-value machines,equipment and indu

6、strial assets.These businesses invested heavily in the tools,technologies and processes to support their manufacturing sales,e.g.cross-business ERP and CRM systems.And it worked!But shifting market dynamics,changing customer preferences and game-changing technological innovations(“Hello,AI!”)are pus

7、hing the source of business growth further down the value chain.Now,the aftermarketrather than original equipment salesis a critical source of new business value.High-margin parts sales.Predictable service contracts.Recurring revenues.Massive lifetime customer value.2.5xThese are revealing themselve

8、s to be the new engines of business growth,delivering 2.5x higher margins than original equipment sales.The business potential of service-based aftermarket models is astronomical.Airbus,for example,estimates that“aircraft-focused lifecycle services represent the largest segment of growthwith a cumul

9、ative value of$2.2 trillion over a 20-year period.”The problem is that aftermarket players are nowhere near maximizing the value they can extract from this part of their business.Why?Because they havent made those same investments in data,tools and technology that they have done in the rest of their

10、 business.If they do,they will unlock game-changing opportunities:Real-time,data-driven,service-based business models Deep customer understanding Intelligent automation scaled across your entire value chain Streamlined,interconnected and optimized business processes Incredible synergies between afte

11、rmarket functions4The Future of the Aftermarket:Real-Time,Data-Driven,Service-BasedTHREATS AND OPPORTUNITIES IN THE NEW AFTERMARKET ECONOMYProfound changes are shaking up the industry on many levels,threatening existing ways of doing business,but also offering powerful new opportunities for those bo

12、ld enough to adapt and evolve.ThreatsChanging market dynamics Markets move faster Increasing competition from abroad Inflation Supply chain disruption Sustainability,regulation and compliance Fluctuating demandTechnological disruption Widespread digitalization Interconnectivity of systems Need for s

13、peed and efficiency to deal with increasing complexity Changing customer preferences More options for customers raises expectations Expectation of seamless,real-time customer experience Preference for leasing over ownership Demand for transparency 5OpportunitiesAdvanced data and analytics Machine le

14、arning Artificial intelligence Digital innovationNew service-based business models Predictable recurring revenues Higher margins Get closer to the end customerDifferentiation from the competition High-quality customer experience Real-time,data-driven services 6THE NEED TO EVOLVE TO DATA-DRIVEN SERVI

15、CESIn order to reap the benefits of these new trends and opportunities in the aftermarket,OEMs and distributors need to evolve.The billions of potential dollars that are on the table are not accessible via the same old approaches and business models.The Future of the Aftermarket:Real-Time,Data-Drive

16、n,Service-BasedCarbon Dioxide outputParts longevityEmissions analysisParts re-useMONTUEWEDTHUFRISATSUNAll emissionsHidden emissionsEmissions51%Emissions26%Emissions43%LifespanWeekMonth100%0%Parts life extensionWEEKMONTHYEARDAYWaste reduction2403MarchPosition01Position05Position02Position 03Position0

17、4Hour+12.21%Parts categoryITEM 1ITEM 2ITEM 3123+18.39%+39.38%+74.75%+29.93%DayWeekMonthYearLife cycleCarbon savings+12(+1.24%)41+302(+8.33%)7548207.34Parts lifecycleEfficiencyCO22364Lifespan9.475.695Efficiency230.57783490310CO2OctoberAt the heart of this evolution is your data.It is by seamlessly co

18、mbining myriad data sets and drawing out the insights and connections between them that you will unlock the considerable potential of this shift.New service-based business models rely on being able to:Incorporate many complex data variables from across your business Perform deep analysis Leverage th

19、e predictive power of AI and ML Automate business processes at scale All of which is delivered in near-real-time toinform your services and business processes.But the siloed,disconnected,heavily manual approach that most aftermarket businesses take simply doesnt cut it anymore.And there are a whole

20、set of hurdles that are stopping them from being able to move forward and evolve.7You need to shift your business model from delivering reliable equipment and parts on a cost-plus modelto providing real-time,integrated,data-driven services on a value-based model.Carbon Dioxide outputParts longevityE

21、missions analysisParts re-useMONTUEWEDTHUFRISATSUNAll emissionsHidden emissionsEmissions51%Emissions26%Emissions43%LifespanWeekMonth100%0%Parts life extensionWEEKMONTHYEARDAYWaste reduction2403MarchPosition01Position05Position02Position 03Position04Hour+12.21%Parts categoryITEM 1ITEM 2ITEM 3123+18.3

22、9%+39.38%+74.75%+29.93%DayWeekMonthYearLife cycleCarbon savings+12(+1.24%)41+302(+8.33%)7548207.34Parts lifecycleEfficiencyCO22364Lifespan9.475.695Efficiency230.57783490310CO2October Hidden therein are thousands of opportunities to optimize your prices,contracts,warranties,customer service and even

23、your business model.Without AI,taking advantage of these would be a herculean task.It would require thousands of people.85 REASONS WHY YOU CANT UNLOCK THE VALUE OF YOUR DATAThere are several major data-centric challenges that prevent OEMs and distributors from evolving into real-time,data-driven,ser

24、vice-based business models.01Its too complexNew business models require vast amounts of data from multiple sources,including internal(ERP,CRM,IoT)and external(market,competitors,prices),as well as powerful analytical and predictive capacities that can be executed in near-real-time.Traditional approa

25、ches struggle to cope with this complexity.02Its too siloedIn many aftermarket operations,information systems are siloedwith separate databases,tools and platformsresulting in limited visibility.Without a holistic view of the data,its a struggle to grasp overall performance,make informed choices,and

26、 to coordinate different aftermarket services.03Lack of data skillsData analytics professionals are hard to find and extremely expensive,which makes wrangling with the new levels of data complexity that are emerging even more difficult.And getting it wrong can cause more harm than good.The Future of

27、 the Aftermarket:Real-Time,Data-Driven,Service-Based Hidden therein are thousands of opportunities to optimize your prices,contracts,warranties,customer service and even your business model.Without AI,taking advantage of these would be a herculean task.It would require thousands of people.9So long a

28、s these data demons have not been slain,then the door to lucrative new business models will remain firmly closed!05Lack of appropriate toolingMany OEMs and distributors still rely on outdated legacy systems that are not designed for the aftermarket,nor equipped to handle modern data demands.These sy

29、stems complicate data integration and processing,leading to inefficiencies and increased operational costs.04Its too manualCurrently,many aftermarket operations are carried out manually.This worked in the past,but today,this human-centric approach is too limited.There are simply too many decisions a

30、nd processes to execute.It just isnt scalable enough.Optimize the customerexperienceStreamline technologicalcomplexity by consolidating data and toolsImprove decision making with total visibility of your operationEnable high-margin business models 10 x,20 x or even 50 x the business value of your da

31、taAt Syncron,our solution to this challenge was to create what we call a Service Lifeycle Management(SLM).This puts your data at the heart of your business.This empowers your business to:10HOW TO UNLEASH THE VALUE OF YOUR DATAThe value of your data grows exponentially the more connected and availabl

32、e it is.The value is not in the data per se,but in combining datasets,analyzing them to draw out insights and then scaling appropriate actions across your entire business.The Future of the Aftermarket:Real-Time,Data-Driven,Service-BasedIn the next sectionsIn the next sections,we will explore how SLM

33、 can help you to evolve towards aftermarket excellence.11SYNCRON SLM:THE AFTERMARKET SYMPHONY ORCHESTRASLM is a purpose-built,integrated,data-driven solution that connects your aftermarket functions and supercharges them with powerful analytics,AI and ML.Each function of your aftermarket business is

34、 an individual musician.Even though they can play well individually,the overall impact is messy,disconnected and inharmonious because they arent effectively coordinated with each other.SLM is the orchestra conductor who has the big picture vision,coordinating the musicians perfectly with each other

35、to transform their separate performances into a cohesive,harmonious whole.SLM creates a Service Lifeycle Management by putting your data at the heart of everything you do to optimize operations,enable high-margin service-based business models,and streamline the customer experience.SLM offers best-in

36、-class tools for all aftermarket functions,along with an integrated cloud interface that brings all your teams onto the same page.It allows you to manage your entire aftermarket service through one integrated solution.At the same time,it connects your valuable data across all SLM functions,provides

37、AI/ML insights and intelligence supported by automated workflows to rapidly make decisions and take actions.These individual points solutions are integrated together so that you benefit not only from each solution,but can coordinate them to deliver powerful synergies.For example,connecting your part

38、s planning and pricing functions so that you can lower the prices on parts that arent selling to clear dead stock.Think of the SLM like a symphony orchestra.SLM:HOW IT WORKSEvery aspect of SLM is purpose-built and optimized for the aftermarket,meaning that it is designed to seamlessly augment your e

39、xisting setup,simplifying and consolidating your technology and processes,while making them many times more powerful.Harmonized UX/UI A key feature of SLM is its harmonized user experience(UX)and user interface(UI).This ensures a consistent and intuitive interface across all solutions,making it easi

40、er for users to navigate and utilize the solution effectively.Here are the main components and features that make it work.Common data lake At the core of SLM is a common data lake that brings together data from across your business to inform decisions and to feed into data analytics,AI and ML.In thi

41、s way individual point solutions can be coordinated and synergies maximized.Integrate with your existing tech stack(CRM,ERP etc.)SLM supports seamless integration with third-party applications through a common integration framework.This facilitates the incorporation of existing tools and systemsespe

42、cially your CRM,ERP and so on.Common BI layer SLM incorporates a unified business intelligence(BI)approach,providing comprehensive insights across all service processes.This common approach helps in aligning data analysis,enabling informed decision-making,and strategic planning across all divisions

43、and channels.Connect once,deploy multiple solutions Syncron uses SmartBlox Technology to make individual point solutions modular and flexible.Once you have on-boarded one solution(e.g.parts pricing),you can bolt-on other solutions without having to go through a whole new implementation cycle.Integra

44、te your business processes SLM integrates the myriad business processes across your aftermarket ecosystem to ensure that different service components work harmoniously,leading to faster and more efficient operations.12The Future of the Aftermarket:Real-Time,Data-Driven,Service-Based 13SYNCRON SLM:TH

45、E AFTERMARKET SYMPHONY ORCHESTRAThe SLM Cloud offers a comprehensive suite of capabilities designed to optimize aftermarket services and enhance operational efficiency.These key capabilities ensure that the right part is available at the right place and time,supported by the right technician with th

46、e right skills and data,at the right price,and under the right contract.Parts pricingAutomatically calculate and optimize parts prices based on demand,geography,competitors etc.,evolving beyond cost-plus models to value-based models to maximize profitability.Reverse logistics&depot serviceDrive dyna

47、mic supplier recovery and core part returns for refurbishing and remanufacturing,reducing logistics emissions,and promoting circular inventory planning strategies.OEM parts planningOptimize the service supply chain and parts availability within the OEMs global network to efficiently and sustainably

48、provide optimal service outcomes.WarrantyStreamline warranty processes to reduce costs,increase sales,and improve product quality through efficient management and automation.Dealer parts planningOptimize parts availability to downstream distribution and dealer networks,delivering the perfect balance

49、 of customer satisfaction,revenue opportunities,and parts carrying costs.Contract pricingOptimize outcome-based contract pricing to drive positive customer outcomes,generate new revenue streams,and increase profit margins.Field service&technician enablementSupport and enable technicians with an on-d

50、emand solution to troubleshoot,search,and order parts,ensuring efficient and effective service delivery.SLM Cloud Uptime Proactively identify anomalies and predict part&product failuresLinked business processes across solutions Common data lake Common SmartBlox architecture Common AI/ML engine Commo

51、n UX Carbon Dioxide outputParts longevityEmissions analysisParts re-useMONTUEWEDTHUFRISATSUNAll emissionsHidden emissionsEmissions51%Emissions26%Emissions43%LifespanWeekMonth100%0%Parts life extensionWEEKMONTHYEARDAYWaste reduction2403MarchPosition01Position05Position02Position 03Position04Hour+12.2

52、1%Parts categoryITEM 1ITEM 2ITEM 3123+18.39%+39.38%+74.75%+29.93%DayWeekMonthYearLife cycleCarbon savings+12(+1.24%)41+302(+8.33%)7548207.34Parts lifecycleEfficiencyCO22364Lifespan9.475.695Efficiency230.57783490310CO2October14UNLOCKING AFTERMARKET SYNERGIES In the rapidly evolving landscape of after

53、market services,SLM stands out by unlocking powerful synergies between individual point solutions to drive incremental ROI.This enables you to break down the siloes and use the interconnections between your business functions intelligently to create massive business value.This is where the orchestra

54、 comes to life,with the strings combining with the brass and percussion to deliver a truly unified experience.You can manage your entire aftermarket service business through one integrated solution.As you integrate each part of your aftermarket business,new synergies become available and the compoun

55、d benefits grow exponentially.The Future of the Aftermarket:Real-Time,Data-Driven,Service-Based Driving substantial incremental customer ROI beyond individual solutions15Optimize customer lifetime value10-30%additional value creation15%reduction in overall costs2.5xROI for individual solutionsCEOCOO

56、CIOVPsBest-in-class individual solutions ROILower ICO/TCO from integrated technology foundationExponential business value from connected business processesIncrease end customer satisfaction and loyalty Better first-time repair rates,better service quality,faster to service No customer re-acqusition

57、cost Increased recurring business at higher margin Aligned organization across the services lifecycle Enables data analytics and insight into underlying data Faster time-to-value Accelerated and streamlined implementation Enable deep analytics&AI/ML via common data lake Best-of-breed point solutions

58、 for aftermarket Significant revenue&margin impact16TOP 10 SYNERGISTIC USE CASES The power of this approach is best demonstrated with clear examples.So here are ten deeply impactful synergies that SLM can unlock.01PARTS PLANNING+PARTS PRICINGMargin-or demand-based inventory optimizationAutomatically

59、 stock higher-margin and/or high-demand parts to boost revenueSet up minimum margin levels below which items are no longer stocked in order to reduce the costs of overstocking items with low/negative margins.02PARTS PLANNING+PARTS PRICINGExcess/obsolete stock mitigationQuickly create(automated)sales

60、 campaigns to clear excess and obsolete stockIdentify low-selling stock and define pricing logic rules to keep adjusting the price until the stock has been cleared.The Future of the Aftermarket:Real-Time,Data-Driven,Service-Based 1704FIELD SERVICE+CONTRACT PRICEUse service history to optimize contra

61、ctsUse data from service history,360 product data and maintenance record to enhance the accuracy and value of service contractsTailor service contracts to the needs of each piece of equipment and each client to provide better service for the customer and more accurate pricing.For example,equipment w

62、ith a history of frequent breakdowns can have contracts that include more frequent preventive maintenance checks,ensuring better uptime and performance.05PARTS PLANNING+PARTS PRICINGOptimize parts pricing based on demand forecasts Adjust parts pricing dynamically based on demand forecasts and market

63、 conditionsReduce stockouts and the costs of excess inventory by adjusting parts pricing on the basis of predicted demand patterns03PARTS PLANNING+PRICESeamless parts ordering for planners and techniciansPlanners and technicians can use a single portal to order new parts knowing stock and price info

64、rmation is up-to-dateEnable your people to understand what parts are in stock and at what price so they can order the right part quickly,without having to speak to someone else or trigger the purchase of a new part if its out of stock.1807CONTRACT PRICE+FIELD SERVICEContract Management with Pricing

65、Link contracts to the services and products they cover to ensure profitability Register service plans to specific products so that claims can be assessed in relation to entitlements and policy terms.This data informs the profitability of contracts,helping contract managers develop profitable terms.0

66、8WARRANTY+FIELD SERVICEContract for preventive maintenance through extended warranty Integrating warranty management with service execution to offer comprehensive preventive maintenance plans within warranty contractsPreventing equipment failures by scheduling maintenance before it breaks,reducing d

67、owntime for your customers,increasing their loyalty to your business,and reducing warranty claim costs.The Future of the Aftermarket:Real-Time,Data-Driven,Service-Based06PARTS PLANNING+WARRANTYInventory management for warranty campaigns Ensure that you have enough parts in stock for recall campaigns

68、 and track these from end-to-endIn the event of a product recall,launch a campaign to ensure that every single piece of equipment has been successfully recalled and automatically ensure you have the right parts in stock at the right location.1910ALL FUNCTIONSEnd-to-end visibility of service operatio

69、nsGain visibility into every corner of your aftermarket operation and track key KPIsAccess all key information in one place to track key metrics across the business,identify opportunities for improvement,and leverage AI-based recommendations.09DEALER PARTS PLANNING+PRICEOne-stop-shop for dealers for

70、 placing ordersStreamlined ordering of any item for dealers to reduce lead timesDealers normally have to use multiple solutions to order products that arent actively in stock with an OEM.By integrating an OEM parts catalog into Syncron Price,dealers can accelerate the ordering of any part without ha

71、ving to go through multiple steps.Parts longevityLifespanWeekMonth100%0%Parts life extensionWEEKMONTHYEARDAYWaste reduction2403MarchPosition01Position05Position02Position 03Position04Hour+12.21%Parts categoryITEM 1ITEM 2ITEM 3123+18.39%+39.38%+74.75%+29.93%DayWeekMonthYearLife cycleCarbon savings+12

72、(+1.24%)41+302(+8.33%)7548207.34Parts lifecycleEfficiencyCO22364Lifespan9.475.695Efficiency230.57783490310CO2October 20SLM:AI&MLThe most transformative feature of SLM is the embedded machine intelligence.It is a powerful enabler and radical force multiplier that transforms human capacities in astoni

73、shing ways.Unlike traditional systems,AI can handle essentially unlimited data,providing comprehensive insights that align all business decisions with real-time information.This holistic approach ensures that every strategy,from parts planning to customer support,is informed by accurate,up-to-date d

74、ata.The sheer speed,accuracy,and scale of AI means it can deploy thousands of individual calculations and optimizations across your whole business in a way that would simply be impossible for a human team.And the overall impact of these changes is astonishing.They compound across your business,resul

75、ting in 10 x,20 x or even 50 x ROI gains.You can learn more in our eBook AI&ML In The Aftermarket:30 Game-Changing Use Cases,where we explore a wide range of powerful use cases for machine intelligence across every aspect of the aftermarket.The Future of the Aftermarket:Real-Time,Data-Driven,Service

76、-Based SLM:TECHNICAL BENEFITSBeyond the immediate improvements to each aftermarket function,SLM delivers a range of holistic technical benefits across your entire operation.211.Improve coordination and decision-makingAlign information,insights and actions across your entire aftermarket operation.Con

77、nect data across functions:bring together all relevant data(even combined with your ERP and PLM data)for analysis and to fuel AI Unified data view:comprehensive view of the entire service lifecycle,providing real-time data and insights to improve decision-making at a business-wide levelHolistic visi

78、bility:integrate various functions to replace operational siloes with end-to-end visibility and control 2.Scale intelligence and automationLeverage machine intelligence to eliminate manual work while increasing speed and accuracy.Automate workflows:make common business processes quick and friction f

79、reeAutomated decision-making at scale:leverage AI to automate complex decision-making processes across every point of your operationEnable rapid experimentation:proactively deploy experiments to optimize processes and develop profitable new business strategies4.Streamline technology and operations R

80、educe risk and technical complexity by consolidating data and tools and making them easier to use.Simple integration and data management:quick deployment and easy data management,allows for seamless integration with existing systemsUser-friendly interface:natural language UX makes it straightforward

81、 for anyone to query data and use it to do their job more effectively Consolidate vendor landscape:simplify vendor management and reduce costs by consolidating various solutions into a single,unified system3.Optimize business processes and customer experience By improving coordination and automation

82、 you can optimize processes at massive scale,while delivering a joined-up and coherent customer experience.Faster,more efficient,more effective service processes:e.g.streamlined repairs and claims processing Organizational agility:enable rapid response to changing market conditionsConsistent custome

83、r experience:ensure a coherent and connected experience across all touchpoints SLM:BUSINESS OUTCOMES The core benefit of SLM is that it helps you to evolve into the new aftermarket economy.First and foremost by becoming a force multiplier for the value of your data.22Most businesses are just skimmin

84、g the surface of what they can do.SLM helps you to put data at the heart of every touchpoint in your aftermarket operations to make your operations many times faster and more accurate.It changes how you understand and run your global business,helping you to transform the challenges of complexity and

85、 fragmentation into powerful business opportunities.It means you can now manage the complexity of your data to unlock innovative,high-margin business models.And it represents the foundation of a real-time,data-driven,service-based aftermarket operation.The Future of the Aftermarket:Real-Time,Data-Dr

86、iven,Service-Based 3.231.Maximize aftermarket revenue,growth and profits Turn data into insights and then scale appropriately across the business to optimize existing processes and open new revenue streams.Maximize margins and minimize losses:leverage machine intelligence to optimize prices and cont

87、ractsLeverage synergies to create massive business value:combine point solutions(e.g.parts pricing and inventory management)to drive incremental ROICompound ROI:with each additional points solution(and new synergies)that you on-board the benefits increase exponentiallyEnable high-margin service-base

88、d business models:shift to more reliable and profitable revenue streams by leveraging the analytical and predictive power of AI and ML This high-level benefit trickles down into a series of powerful business outcomes across three categories.2.Enhance customer experience,satisfaction,and lifetime val

89、ueDifferentiate your business and stay ahead of the competition with a best-of-breed customer experience.Increase customer loyalty:provide a coherent and consistent customer experience,faster and better services,and more accurate cost assessmentsIncrease customer lifetime value:secure customer reten

90、tion by providing improved and personalized servicesGet closer to the customer:enhance engagement by understanding customer needs and preferences through integrated data analytics3.Improve decision-making and consolidate tech stackMake your technology simpler and easier,while making data insights mo

91、re available to senior leadership and the business.Reduce complexity and risk:simplify operations by integrating various functions into a unified system,reducing errors,and inconsistenciesEmbed machine intelligence at scale:utilize AI to automate complex processes,improving efficiency and accuracy a

92、cross operationsFocus on core competencies:let Syncron handle the complexities of data,allowing your team to concentrate on strategic activities and core business functionsRaise data visibility to senior leadership:provide comprehensive insights and analytics to leadership,enabling informed and stra

93、tegic decision-makingOutsource complexity and simplify tech stack:streamline your technology infrastructure by adopting a unified solution,reducing the need for multiple disparate systemsCarbon Dioxide outputParts longevityEmissions analysisParts re-useMONTUEWEDTHUFRISATSUNAll emissionsHidden emissi

94、onsEmissions51%Emissions26%Emissions43%LifespanWeekMonth100%0%Parts life extensionWEEKMONTHYEARDAYWaste reduction2403MarchPosition01Position05Position02Position 03Position04 SLM:CUSTOMER STORIES24The business outcome Increased aftermarket business Increased productivity of the field technicians by 1

95、0%Monetize content that is currently captive within regional enterprises Now able to identify value drivers in pricing strategy Reduce publishing costs for regional languages The challenges Provide a more automated,transparent process to increase brand loyalty Disparate system to inspect,repair,and

96、maintain equipment hinder a great customer experience Need for a single seamless view in all regional languages globallyThe solutionAGCO uses Syncron solutions to optimize their entire service experience value chain for their customers.They synergize the solutions across inventory,price and knowledg

97、e management to further visibility and coordination.10%Syncron helps AGCO increase productivity byThe Future of the Aftermarket:Real-Time,Data-Driven,Service-BasedAGCO is a$10bn+global leader in the design,manufacture and distribution of agricultural solutions including brands such as Massey Ferguso

98、n,Challenger,Valtra,Fendt,and GSI.It operates through a network of 3,100 dealers and distributors spanning 140 countries.25The business outcome 25%inventory reductions and 10%availability improvements 9%increase in tech productivity repair time and first-time completion Increase product services sha

99、re value comprising service,consumables,and accessory sales Reduce support cost from improved access to knowledge basesThe challenges Need to reduce working capital in Europe by improving inventory management Service info was inside firewall,unsearchable,w/o mobile access Goal to increase operating

100、margins(return on net assets in excess of 20%)The solutionElectrolux uses Syncron solutions as adjunct components to optimize their entire service experience value chain for their customers.They see synergy in the use of inventory,price,and knowledge management through further visibility and coordin

101、ation.9%Syncron helps Electrolux increase productivity by Electrolux is one of the biggest home appliance manufacturers in the world,with$12bn+revenues and over 50,000 employees.CONCLUSION:THE FUTURE OF THE AFTERMARKETThe future of the aftermarket belongs to those businesses that can transition to t

102、he new world of real-time,data-driven,service-based business models.26AI&ML In The Aftermarket:30 Game-Changing Use CasesThe SLM is designed to help you thrive in the new aftermarket economy by unifying your data and unlocking the value it contains to not only optimize every aftermarket function but

103、 to coordinate them for incremental ROI.And the solution continues to evolve with the dynamics of the market and customer needs.We listen closely to our customers and are continuously updating our product roadmap to bring the most needed aftermarket features to market.Carbon Dioxide outputParts long

104、evityEmissions analysisParts re-useMONTUEWEDTHUFRISATSUNAll emissionsHidden emissionsEmissions51%Emissions26%Emissions43%LifespanWeekMonth100%0%Parts life extensionWEEKMONTHYEARDAYWaste reduction2403MarchPosition01Position05Position 03Position04 Learn 8 410 802 00 Syncron AB stra Jrnvgsgatan 27 SE-111 20 Stockholm,Sweden