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1、The Global Public Impact of GovTech:A$9.8 Trillion OpportunityI N S I G H T R E P O R TJ A N U A R Y 2 0 2 5In collaboration with CapgeminiImages:Getty ImagesDisclaimer This document is published by the World Economic Forum as a contribution to a project,insight area or interaction.The findings,inte

2、rpretations and conclusions expressed herein are a result of a collaborative process facilitated and endorsed by the World Economic Forum but whose results do not necessarily represent the views of the World Economic Forum,nor the entirety of its Members,Partners or other stakeholders.2025 World Eco

3、nomic Forum.All rights reserved.No part of this publication may be reproduced or transmitted in any form or by any means,including photocopying and recording,or by any information storage and retrieval system.ContentsForeword 3Executive summary 41 Why GovTech?Why now?52 The global GovTech market in

4、numbers 83 The$9.8 trillion public value of GovTech 113.1 Efficiency gains 123.2 Transparency gains 143.3 Sustainability gains 144 GovTech in action:country cases for implementation 154.1 Azerbaijan:entrepreneurial governance driving a GovTech transformation 164.2 Bahrain:collaborative citizen engag

5、ement for better quality of life 174.3 Brazil:public-sector innovation across alllevels of government 174.4 Germany:a GovTech ecosystem that strengthens public-private collaboration 184.5 Malaysia:pioneering GovTech with a data-driven focus 194.6 Rwanda:advancing to a knowledge economy with GovTech

6、204.7 Ukraine:resilience and innovation with a“state in a smartphone”vision 214.8 Synthesis:expanding the scope for GovTech 225 Turning plans into progress 24Conclusion 27Appendices 28A1 Glossary 28A2 Additional information for the country cases 29A3 Methodology 29Contributors 31Endnotes 33The Globa

7、l Public Impact of GovTech:A$9.8 Trillion Opportunity2ForewordIn an era where citizens demand more from their governments more transparency,more efficiency,more responsiveness technology stands as both the challenge and the solution.GovTech(government technology)represents the next frontier in gover

8、nance,where innovation meets accountability.As artificial intelligence(AI),data analytics and digital platforms become the backbone of public administration,the potential to redefine how governments operate is immense.GovTech doesnt just promise to streamline services;it has the power to rebuild tru

9、st and transform the role of government in shaping a more equitable,connected and resilient future.This report explores the vast opportunities of GovTech,showing how digital tools from AI-enhancing decision-making processes to platforms that promote citizen engagement can be harnessed to modernize p

10、ublic sector operations.Yet,the potential of GovTech extends far beyond technological innovation;it lies in increasing agility,accountability and transparency across all levels of government.GovTech is a catalyst for unprecedented efficiencies,bridging societal divides and facilitating a new era of

11、trust between governments and the people they serve.The challenge for government leaders and policy-makers is clear:to realize this potential,there must be a commitment to embracing innovation,overcoming legacy barriers and promoting collaboration between the public and private sectors.This report h

12、ighlights successful GovTech implementations from around the world,offering both inspiration and practical guidance on navigating the complexities of digital transformation.It underscores the importance of a well-executed GovTech strategy one that is citizen-centric,data-driven and resilient,particu

13、larly in an age where digital trust and security are paramount.As you explore the insights and recommendations presented in this report,we invite you to envision a future where GovTech is not just an enhancement to public service but a foundational pillar of governance.The path forward is not withou

14、t its challenges,but the rewards for those who lead this transformation will be unparalleled reshaping not only government efficiency but the very relationship between state and citizen.The journey of GovTech is about building smarter,more inclusive and more responsive governance for the future.Now

15、is the time to seize this$9.8 trillion opportunity and chart a course towards a new era of digital governance.Brge Brende President and CEO,World Economic ForumMarkus Richter State Secretary and Federal Commissioner,Information Technology,Federal Ministry of the Interior and Community,GermanyAiman E

16、zzat Chief Executive Officer,CapgeminiThe Global Public Impact of GovTech:A$9.8 Trillion OpportunityJanuary 2025The Global Public Impact of GovTech:A$9.8 Trillion Opportunity3Executive summaryAs governments navigate the complexities of modernizing the public sector,GovTech(short for government techn

17、ology)will be a central catalyst in transforming public service delivery.The main objective of this report is to measure the potential of GovTech,given its profound public impact(see A1).Furthermore,this report presents insights from seven country case studies,illustrating current GovTech initiative

18、s,potential impact areas and the important role it already plays today.1.GovTech is entering a new eraGovTech refers to the design and application of technological products and services in public institutions.While governments have consistently adopted technology to modernize operations,the scale,sp

19、eed and scope of what is possible in the next decade is unprecedented.Many of the technologies now available for the public sector offer the ability to create comprehensive systems that streamline government functions and interactions with both citizens and businesses.These tools no longer operate i

20、n isolation but are part of interconnected frameworks capable of transforming public administration.Simultaneously,governments worldwide face pressing challenges that will be difficult to address without the adoption of GovTech solutions.This convergence of technological capability and governmental

21、needs presents a unique opportunity for GovTech.However,the transition into this new era will not be uniform,with certain countries advancing in some areas while others prioritize different facets of technological adoption.The evolution of GovTech will thus be both gradual and varied,reflecting dive

22、rse governmental contexts and priorities globally.2.GovTech presents a$9.8 trillion opportunity for global public impact The GovTech market is expected to expand from$606 billion in 2024 to$1.4 trillion by 2034,creating a$9.8 trillion opportunity to generate public value in 2034.This opportunity wil

23、l be realized through the three key value drivers:Efficiency gains:Streamlining processes,reducing costs and improving service quality Transparency gains:Enhancing accountability in process,reducing corruption and building public trust Sustainability gains:Optimizing resources,cutting waste and supp

24、orting environmental sustainabilityA true GovTech transformation promises far-reaching benefits,from more efficient resource allocation and data-driven decision-making to the creation of new value across public services.By streamlining processes and improving accountability,governments could deliver

25、 faster,more responsive services tailored to the needs of their populations.Beyond its immediate impact on governance,GovTech stands to spur innovation across sectors,job creation and global economic growth.In this sense,GovTech is not just a tool for modernizing bureaucracy;it emerges as a potent e

26、ngine for globalprogress.3.For GovTech to reach its full potential,decisive action is needed Realizing the potential of GovTech requires strategic and decisive action,tailored to the regional,constitutional and political landscape of each country.This report explores how Azerbaijan,Bahrain,Brazil,Ge

27、rmany,Malaysia,Rwanda and Ukraine are modernizing their public sectors.Across these case studies,a theme emerges:to fully realize GovTech,governments must build robust IT infrastructure,futureproof public services,promote closer public-private collaboration and maintain a strong focus on citizen-cen

28、tric solutions.This approach is not just about digitizing processes it is about rethinking how governments can better serve their people.The true potential of GovTech lies in its profound public impact.The Global Public Impact of GovTech:A$9.8 Trillion Opportunity4Why GovTech?Why now?1GovTech is at

29、a critical juncture as advancements in technology intersect with evolving public expectations.The Global Public Impact of GovTech:A$9.8 Trillion Opportunity5GovTech(short for government technology)is the design and application of technological products and services in public institutions to improve

30、public service delivery.As such,GovTech has enormous potential to create a more responsive,inclusive,transparent and better-performing public sector that better meets citizens needs.The evolution of GovTech:from isolated projects to digital public infrastructureThe use of technology in the public se

31、ctor is not a recent phenomenon.Efforts to improve efficiency by applying the technological capabilities of the time have been under way since the 1970s and 1980s,typically focused on isolated functions.These early moves were fragmented and limited to individual projects.The arrival of the internet

32、in the 1990s expanded the toolkit,allowing governments to offer basic information on static websites.By the early 2000s,the focus shifted to more complex,interactive systems,enabling citizens to access services such as filing taxes or school admission online.The commercialization of key technologies

33、,along with the scalability of cloud infrastructure,has greatly amplified the impact of what is now referred to as GovTech,far exceeding the potential seen in previous decades.New technologies like artificial intelligence(AI),virtual reality or the internet of things(IoT)can now be embedded within g

34、overnment workflows.For instance,AI-powered analytics can optimize resource allocation in healthcare,ensuring medical supplies and personnel are sent to areas of critical need.Geographic information systems(GIS)enhance urban planning by using real-time,location-specific data to improve zoning and in

35、frastructure.Looking ahead,quantum computing could transform government operations even further,offering rapid data analysis to solve complex problems in areas such as healthcare,climate change and national security.1These new technological opportunities are increasingly embraced by governments worl

36、dwide.Estonia,for instance,has digitized 99%of its public services,enabling citizens to access everything from voting to healthcare online through the e-Estonia programme.In the United Kingdom,digital transformation efforts are expected to save over$1.3 billion by 2025 as departments invest in cutti

37、ng-edge technology,such as the National Digital Twin Programme to support climate change modelling and in blockchain technology to enhance supply chain efficiency.2 Meanwhile,in Germany,immersive technologies are beginning to be used to improve law enforcement.Police in Lower Saxony and Aalen use vi

38、rtual environments to enhance training simulations and crime scene analysis,improving both efficiency and community engagement.This transition heralds a new era for GovTech,where value creation extends beyond merely digitizing processes or automating tasks.The focus now lies on building digital publ

39、ic infrastructure(DPI)and digital public goods(DPGs),creating safe and inclusive participation in markets and society.When GovTech solutions can build on foundational digital capabilities,such as digital identity systems and payment platforms,they enable individuals and organizations to create new c

40、ross-sectoral services that drive new value creation across the economy.Indias Aadhaar system is one such illustration of this transformative potential.Next-generation GovTech solutions can be geared towards developing DPGs,sometimes including open-source tools and standards designed to promote sust

41、ainable development.GovTech ushers in a new era of public sector innovation,ready to address the complex,interrelated challenges of the 21st century and set a path towards more effective,equitable and sustainable governance for all.6The Global Public Impact of GovTech:A$9.8 Trillion OpportunityThe p

42、romise of GovTech:empowering governments to lead in the intelligent ageGovTechs growing importance directly correlates with governments need for innovative solutions to manage an increasingly complex set of challenges.Internally,many governments are grappling with talent shortages,constrained budget

43、s and legacy systems,which undermine their ability to deliver.Externally,a cascade of global challenges ranging from climate change-induced extreme weather and rising sea levels to resource scarcity and global health crises demand unprecedented levels of government coordination and action within and

44、 across the borders of nation states.These issues are not only about addressing immediate threats but also about shaping a sustainable,equitable future.Digital technologies profoundly changed the way societies communicate and interact,radically reshaping not only industries and markets but the very

45、structure of society itself.They also fuelled the growing importance and influence of technology companies whose services and infrastructures have become indispensable for modern societies.As tech companies expand their influence,they often operate in domains that were once firmly in the public sect

46、ors grasp,leaving governments,traditionally slow-moving,struggling to keep pace.The rapid pace of technological progress,coupled with the linear and slow adoption of technology within public administration,has led to missed opportunities and increased risks,creating a narrative of governmental ineff

47、icacy.In the wake of pressing challenges,from climate change to economic inequality and safeguarding public safety,states can appear ill-equipped and immobilized.GovTech offers a transformative pathway forward.It is not merely about governments catching up with technology but about seizing the oppor

48、tunity to modernize and re-create strength from within.By embracing a strategic digitization agenda,governments can reassert their capacity to deliver services effectively,form partnerships on equal footing with technology providers and create new infrastructure that benefits all stakeholders in soc

49、iety.Public institutions that are technologically adept will not only improve their operational effectiveness but also be better equipped to uphold ethical,human-centred standards for future technological developments.This approach holds the potential to ensure that technological advancements are ap

50、plied in ways that are both inclusive and responsible,creating societal benefits that reach far beyond economic gains.The digital transformation of economies and societies has left governments struggling to keep up.GovTech ushers in a new era of public-sector innovation,ready to address the complex,

51、interrelated challenges of the 21st century and set a path towards more effective,equitable and sustainable governance for all.The rapid pace of technological progress,coupled with the linear and slow adoption of technology within public administration,has led to missed opportunities and increased r

52、isks.The Global Public Impact of GovTech:A$9.8 Trillion Opportunity7The global GovTech market in numbers2The GovTech market is expected to more than double by 2034.The Global Public Impact of GovTech:A$9.8 Trillion Opportunity8Expected GovTech market size from 2024-2034 with an estimate growth rate

53、of 8%per annumFIGURE 1$-$200$400$600$800$1,000$1,200$1,400$1,600Market size in$,billions2024$6102025$6602026$7302027$7902028$8602029$94020302031$1,1102032$1,2002033$1,3102034$1,420GovTech market size$1,020GovTech market sizeThe pressing need for governments to digitize is evident in the growing GovT

54、ech market,which is projected to more than double from$606 billion today,3 to$1.42 trillion by 2034(see Figure 1;see section A3 on page 29 for methodology behind theanalysis).4This projected expansion is fuelled by multiple factors.Advances in AI,data analytics and cloud computing have opened new pa

55、thways for optimizing public service delivery.For example,AI-powered platforms now streamline everything from tax processing to land registry,significantly reducing human error and operational costs.In the United States,the federal government has deployed AI to detect financial fraud and potential i

56、nsider trading,resulting in savings of millions of dollars annually.5 Governments are also responding to rising public expectations for seamless,personalized and efficient services akin to what consumers experience in other sectors.The demand for government services to match the user-friendliness of

57、 widely available commercial technology,such as banking apps or online shopping platforms,is placing pressure on public institutions to innovate.The legal and regulatory environment is another demand driver for GovTech solutions as governments are enacting frameworks that not only facilitate the ado

58、ption of emerging technologies but also ensure their responsible and secure use.As aresult,public-private collaborations are increasingly playing a critical role in GovTech innovation.9The Global Public Impact of GovTech:A$9.8 Trillion OpportunityAmid this significant growth potential,it is crucial

59、to recognize the expansive and multifaceted nature of the GovTech market,which extends far beyond traditional government functions.Although often associated with IT solutions,GovTech encompasses a much broader range of services across various governmental sectors.The markets horizontal structure spa

60、ns the entire public sector,cutting across different departments rather than being confined to any single function.Mapping the precise landscape of the GovTech market,therefore,remains a complex challenge.However,based on the current solutions available,it can be generally categorized into the thema

61、tic areas outlined in Table 1.Overview of GovTech thematic areasTABLE 1Thematic areaIncludes GovTech solutions forAgricultureAssisting with precision farming,monitoring crop health and supporting rural development through technologyCitizen participationEncouraging public involvement in governance th

62、rough online platforms for feedback,voting and decision-makingCitizen servicesMaking it easier for citizens to access services online,such as applying for permits,paying taxes and renewingdocumentsClimate protectionSupporting environmental policies and sustainability efforts through data collection,

63、emissions tracking andmonitoring systemsCulture and tourismManaging tourism and cultural heritage with smart guides,digital archives and interactive appsEducationSupporting public education through e-learning,digital classrooms and better administrative toolsEnergy and utilitiesEnhancing the managem

64、ent of energy distribution,water and other utilities through smart grid systemsPublic health and social programmesManaging healthcare services,social programmes and public health data more efficientlyInfrastructure and urban developmentOptimizing urban planning,building maintenance and public infras

65、tructure through digital monitoring and planning toolsInternal productivityStreamlining workflows,reducing bureaucracy and improving communication across departmentsInternational development anddiplomacyManaging foreign aid,diplomatic relations and international cooperation using advanced communicat

66、ion andcoordination systemsJusticeAccelerating legal processes through digital case management and virtual court systemsLegal processes andregulationSimplifying regulatory compliance and legal procedures for businesses and individualsPolicing and securityEnhancing law enforcement and public safety t

67、hrough digital tools for crime prevention and emergency responseTax and financial transfersImproving tax collection,auditing and distributing benefits or financial aid efficientlyTradeFacilitating international and domestic trade by simplifying customs,logistics and market access through digitalplat

68、formsTransport andmobilityImproving urban mobility,public transit and traffic management with smart transport systemsWorkforce andrecruitmentEnhancing recruitment,training and employee management,with better systems for remote workGovTech plays a crucial role in modernizing public administration by

69、using innovative technologies to enhance the efficiency,transparency,and citizen engagement of government services.The future of public administration will be shaped by digital transformation,requiring even greater integration of data,artificial intelligence,and automation to meet evolving demands.M

70、arkus Richter,State Secretary and Federal Commissioner for Information Technology,Federal Ministry of the Interior andCommunity,GermanyThe Global Public Impact of GovTech:A$9.8 Trillion Opportunity10The$9.8 trillion public value of GovTech3Unlocking public value through efficiency,transparency and s

71、ustainability.The Global Public Impact of GovTech:A$9.8 Trillion Opportunity11The potential of GovTech is often measured by market size and investment opportunities.Yet this report takes a deeper dive,spotlighting a dimension thats often overlooked:the social and economic returns on successful GovTe

72、ch investments(see section A3 on page 29 for methodology behind theanalysis).The report identifies three main drivers of public value:efficiency gains,transparency gains and sustainability gains.Each plays a distinctive role in reshaping how governments interact with and serve their citizens:Efficie

73、ncy gains:The application of technology to automate processes and optimize resource allocation can streamline government operations,reduce costs and accelerate service delivery.Engaging citizens via digital platforms can provide valuable feedback,leading to more user-friendly services and improving

74、overall service quality andsatisfaction.Transparency gains:Adoption of digital tools such as e-procurement systems,e-invoices and digital IDs increases transparency within government operations.These technologies enable participation,promote competition and help mitigate corruption by making transac

75、tions and processes visible and traceable,reducing the risk of loopholes and ensuring compliance with legal frameworks.Sustainability gains:Technological solutions can promote environmental sustainability by helping monitor and manage natural resources.Digitizing public services reduces reliance on

76、resources,from paper to fuel,directly minimizing the environmental footprint of the public sector,which,across virtually all developed economies,continues to be the largest employer.This shift not only contributes to sustainability goals but also supports broader efforts towards responsible resource

77、 management and sustainable development.6 Considering the combined impact of these value drivers,GovTech is poised to deliver$9.8trillion in public value by 2034,showcasing the transformative potential for public administration and the wider economy.Overview of GovTech value drivers and the total Go

78、vTech market opportunity in 2034($,trillions)FIGURE 2Global public impact of GovTech$9.8 trillionReduction in efficiency-related costs by 30%Efficiency gains$5.8 trillionReduction in climate change costs by 10%Sustainability gains$2.9 trillionReduction in transparency costs by 15%Transparency gains$

79、1.1 trillion3.1 Efficiency gainsEfficiency gains from GovTech can be measured through time savings in administrative processes and financial savings in public service delivery(for the projected cost,see Figure 3).Scaling technological solutions can lead to substantial cost savings in the public sect

80、or.For instance,replacing paper-based systems with digital platforms can reduce processing time from months to hours.As processes are automated,public servants can shift from repetitive,low-value tasks to more strategic,high-value roles.The research suggests that these improvements could lead to a r

81、eduction in efficiency-related costs by 30%,with global savings projected to reach$5.8 trillion by 2034(see Figure 2;see section A3 on page 29 formethodology behind the analysis).GovTech is poised to deliver$9.8 trillion in public value by 2034,showcasing the transformative potential for public admi

82、nistration and the wider economy.The Global Public Impact of GovTech:A$9.8 Trillion Opportunity12Public servicesExpenditure of social welfare Global GDP$0$50,000$100,000$150,000Value in$,billions2024$108,6002025$111,8602026$115,2102027$118,6702028$122,2302029$125,90020302031$133,5602032$137,5702033$

83、141,7002034$145,950$129,670$14,330$14,760$15,200$15,660$16,130$16,610$17,110$17,620$18,150$18,700$19,260$34,840$35,890$36,960$38,070$39,210$40,390$41,600$42,850$44,130$45,460$46,820Public expenditure(public services and social welfare)in contrast to global gross domestic product(GDP)from 2024 till 2

84、034(billions,$)FIGURE 3Source:International Monetary Fund(IMF).(2024).Government Expenditure Percent of GDP.https:/www.imf.org/external/datamapper/expFPP/USA/FRA/JPN/GBR/SWE/ESP/ITA/ZAF/IND?year=2022.Malaysias MyDigital Economy Blueprint exemplifies this shift,generating an estimated$900 million in

85、savings over 10 years while enhancing operational efficiency through the digitization of public services.Similarly,Azerbaijans e-visa system has reduced application processing times from several days to just three hours,while the introduction of digital contracts has cut administrative processes fro

86、m 3-4 days to about 15 minutes.Rwandas IremboGov offers a government-to-citizen platform that simplifies access to over 98 public services from various ministries,such as health insurance registration and national ID applications.By reducing paperwork and streamlining interactions,the platform has s

87、aved an estimated 50 million working hours for citizens who no longer need to visit government offices.In Bahrain,the Sijilat 3.0 platform provides an efficient,centralized solution for investors and businesses,enabling them to apply for,renew or modify commercial licences in one single system.By co

88、nsolidating processes that once required visits to multiple entities and regulators,Sijilat 3.0 eliminates bureaucratic hurdles,making business registration more efficientand accessible.These examples show how governments can redirect public spending to improve the quality,delivery and efficiency of

89、 services.This sets off a virtuous cycle:greater efficiency boosts citizen trust and satisfaction,which in turn strengthens publicinstitutions.7 13The Global Public Impact of GovTech:A$9.8 Trillion Opportunity3.2 Transparency gainsA lack of transparency and corruption costs the global economy an est

90、imated 5%of GDP(gross domestic product)every year,8 stunting economic growth and eroding trust in public institutions.The potential of GovTech in combating corruption is substantial.It is estimated that such solutions could reduce the financial toll of corruption by as much as 10%,potentially saving

91、$1.1 trillion by 2034(see Figure 2;see section A3 on page 29 for methodology behind the analysis).In Ukraine,the Unified State Electronic System in the Construction Sector(USESCS)has brought transparency to the construction process,covering the entire project life cycle and reducing corruption risks

92、.The system allows individuals,businesses and government bodies to interact electronically,verify real estate details and track public fund expenditures.Azerbaijans e-Court System has transformed the judicial process by providing a digital platform where citizens can track court cases,submit documen

93、ts electronically and participate in virtual hearings.This system enhances judicial transparency by reducing delays and limiting opportunities for manipulation or malpractice,reinforcing confidence in the legal process.By adopting digital solutions like open data platforms,e-billing,e-procurement an

94、d secure digital records,governments can bring greater visibility and accountability to their operations.These technologies promote transparency,empower citizens with access to information and help rebuild trust in public services an essential element for sustainable economic development.In Azerbaij

95、an,the Azerbaijan Service and Assessment Network(ASAN)appeal information system exemplifies this potential by allowing citizens to report infrastructure and environmental issues directly to relevant authorities,enhancing participation in public administration and enabling faster responses to pressin

96、g concerns.Bahrains Open Data Portal reflects a commitment to transparency,offering free access to more than 390 datasets from various government sectors.By making non-sensitive data publicly available,the initiative encourages collaboration and innovation,giving citizens and businesses the tools to

97、 address societal challenges and contribute to publicdiscourse.3.3 Sustainability gainsGovTech is set to play a critical role in sustainability and climate change mitigation by encouraging responsible environmental stewardship.By digitizing public sector operations,reducing resource consumption and

98、enhancing the effectiveness of government services,GovTech is advancing sustainability goals.The stakes are high:without decisive action,the economic cost of climate inaction including the direct costs of environmental damage,disaster response and the long-term impacts on productivity could reach 20

99、%of global annual GDP.9 Studies suggest that digital solutions,if scaled across industries,could reduce global emissions by as much as 20%.10 Equally,digital solutions offer governments a pathway to both reduce the environmental toll of their own operations and accelerate climate action across the e

100、conomy.While earlier digital efforts often focused on the reduction of paper use,other factors such as remote work,efficient building management and reduced vehicle emissions are crucial in making the public sector less resource-intensive.Over the next decade,such sustainability-focused efficiencies

101、 could amount to savings of$2.9 trillion(see Figure 2;see section A3 on page 29 for methodology behind the analysis).In Berlin,the local government is harnessing data-driven visualizations and dashboards to guide decision-making on sustainability goals,enabling more effective resource management.Mea

102、nwhile,in Malaysia,the government is helping small-and medium-sized enterprises(SMEs)digitize their operations,providing tools that improve efficiency and reduce energy consumption.In Ukraine,the EcoSystem platform empowers citizens to report environmental hazards in real time,allowing authorities t

103、o quickly assess and respond to emerging threats.These examples illustrate how governments worldwide are embracing technology not just to improve governance but to drive tangible progress on sustainability a critical imperative in the face of escalating environmental challenges.Over the next decade,

104、sustainability focused gains could amount to savings of$2.9 trillion.By 2034,GovTech can help reduce transparency costs by 15%which could amount to savings of$1.1 trillion.The Global Public Impact of GovTech:A$9.8 Trillion Opportunity14GovTech in action:country cases for implementation4A deeper look

105、 at GovTech in action from seven country case studies from around the world.The Global Public Impact of GovTech:A$9.8 Trillion Opportunity15The insights from seven country case studies Azerbaijan,Bahrain,Brazil,Germany,Malaysia,Rwanda and Ukraine highlight the economic and social benefits of GovTech

106、 initiatives.These countries were chosen based on a range of factors,including economic size,geographic diversity,existing GovTech efforts and future plans for digital government transformation.Please note:All information processed in each country case study is based on expert interviews and a count

107、ry survey conducted by the authors of this report.4.1 Azerbaijan:entrepreneurial governance driving a GovTech transformationThe Azerbaijan government has been advancing GovTech solutions through collaborations with the private sector to transform public service delivery.This strategy aims to amplify

108、 both economic returns and societal benefits,ensuring that digital transformation reaches all citizens.Azerbaijans digital transformation is anchored in the Azerbaijan 2030:National Priorities for Socio-economic Development agenda,which highlights the digital economy as a pivotal force for national

109、development.Key priorities of this agenda include cultivating a steadily growing,competitive economy,building a dynamic,inclusive society rooted in social justice and advancing modern innovations alongside competitive human capital.The GovTech agenda is a central feature,which the government perceiv

110、es will not only enhance public services but also act as a strategic business opportunity with significant economic potential.GovTech is seen as a foundational element that will blend entrepreneurial governance with public-private collaboration to position the government as both a catalyst and a lea

111、der in digital innovation.Key initiatives ASAN services:Launched in 2012,ASAN(meaning“easy”in Azerbaijani)is a one-stop platform providing over 400 services from 15 public-sector and 30 private-sector organizations.Accessible via web,mobile and 27 processing centres,along with a mobile fleet of buse

112、s and a train,ASAN offers services ranging from passport issuance to social welfare applications.To date,it has processed more than 77 million applications.Additionally,ASANs INNOLAND Incubation and Acceleration Center nurtures Azerbaijans start-up ecosystem,cultivating innovation and boosting the c

113、ountrys digital economy.E-agro platform:Designed for farmers,this platform allows for online access to government subsidies,encouraging digital literacy in the agriculture sector.It also offers AI-powered tools that help diagnose plant diseases and provide tailored technical advice.E-procurement sys

114、tem:This platform streamlines procurement processes and encourages greater private-sector participation by enabling companies to submit bids for government tenders online.Data exchange platform:Facilitating the exchange of 350 million data points annually between government agencies,this platform en

115、sures that data flows efficiently and securely across the public sector,enhancing coordination and service delivery.Azerbaijans government has been a pioneer in digitalization and service simplification for the past 13 years.Remarkably,even the private sector has been learning from the governments a

116、dvancements.Fariz Jafarov,Head,Centre for the Fourth Industrial Revolution Azerbaijan GovTech is seen as afoundational element that will blend entrepreneurial governance with public-private collaboration.16The Global Public Impact of GovTech:A$9.8 Trillion Opportunity4.2 Bahrain:collaborative citize

117、n engagement for better quality of lifeGuided by its Economic Vision 2030,Bahrain is building a resilient,adaptable and secure digital ecosystem aimed at cultivating innovation and providing cost-effective public services.GovTech adoption has broadened access to these services nationwide.With the su

118、pport of the Information&eGovernment Authority(iGA),Bahrains digital transformation has made significant strides,encouraged international collaboration and integrated cutting-edge technology into public sector operations.With a full internet coverage rate and 89%adoption of digital services,Bahrains

119、 citizens and residents benefit from a wide range of tools designed to streamline service delivery.Over 700 e-services are currently available through the national portal“bahrain.bh”,including mobile apps tailored for businesses,citizens and visitors and a network of digital kiosks.Bahrain has been

120、a regional pioneer in establishing a centralized data centre and implementing a unified identification number for citizens and residents to access public services.By integrating governmental databases and moving its system to a cloud-based data centre,Bahrain ensures uninterrupted,around-the-clock a

121、ccess to essential services,making it easier and more convenient for citizens and residents to connect with government resources.The country is committed to strengthening its IT infrastructure,building innovation in public services and promoting sustainable economic growth.The next phase of Bahrains

122、 GovTech strategy focuses on building a resilient and comprehensive digital ecosystem to enhance innovation and service efficiency in all economic sectors.Key initiatives Bahrain Open Data Portal:This is an online platform that offers citizens free access to over 390 datasets and more than 2 million

123、 records from more than 35 governmental entities.This platform covers sectors such as health,economy and education.The Open Data Portal drives greater transparency,innovation and collaboration,enabling citizens and businesses to harness data for research,analysis and decision-making.Sijilat 3.0:This

124、 digital platform allows investors in Bahrain to apply,renew and manage commercial registration and licenses electronically anytime and from anywhere.Sijilat 3.0 streamlines business processes,reducing the need for in-person visits and creating a more business-friendly environment.Tawasul:This is th

125、e national platform for direct engagement between citizens and government entities.The platform allows citizens to electronically submit suggestions,complaints and feedback,helping improve services and facilitating greater public engagement in shaping government policies.Through a continuous refinem

126、ent of strategies and collaborations,Bahrain has effectively harnessed the potential of advanced technologies.These initiatives reflect our dedication to creating an integrated digital ecosystem and ambition to cultivate a more interconnected society where citizens actively engage with the progress

127、of the countryMohamed Ali Al Qaed,Chief Executive Officer,Information&eGovernment Authority4.3 Brazil:public-sector innovation across alllevels of governmentBrazil is increasingly embracing technology as a vital asset for government,a change marked by a notable shift in public procurement practices

128、that supports the digital transformation agenda.As the demand for advanced solutions rises,Brazil has made meaningful progress in driving collaboration among public organizations,private companies and civil society.Brazils success in this area is the result of a comprehensive strategy to integrate i

129、nnovative digital solutions across all levels of government federal,state and local paving the way for a more connected,responsive public sector.Central to this effort is the GovTech Map Brazil,which has identified 338 public-sector innovation initiatives.These range from open innovation programmes,

130、regulatory sandboxes and technology parks to innovation hubs and labs designed for collaboration With a full internet coverage rate and 89%adoption of digital services,Bahrains citizens and residents benefit from a wide range of tools designed to streamline service delivery.The Global Public Impact

131、of GovTech:A$9.8 Trillion Opportunity17Innovation in GovTech requires a collaborative ecosystem where political support and citizen engagement coexist to drive meaningful change.By embracing agility and proactive strategies,we can transform technology into a tool that enhances public service and enr

132、iches the lives of citizens.Joo Carabetta,Chief Data Officer,City of Rio de Janeiroand experimentation.These initiatives aim to convene government,private industry and academia to co-create digital solutions that can address pressing societal challenges,from streamlining bureaucracy to enhancing pub

133、lic health systems.According to research,this shift is driving increased investments into the B2G(business-to-government)market,improving the quality and availability of GovTech solutions.Investments in GovTech have driven significant progress,particularly in Rio de Janeiro.The city has been pursuin

134、g digital transformation since 2013,with a goal to digitalize 95%of its government services by the end of 2024.This effort is part of a broader strategic plan that not only aims to enhance public service efficiency and accessibility but also supports urban planning through data-driven insights and i

135、mproved resource management.Key initiatives Digital government law:The digital government law has been a key driver of GovTech collaboration across Brazil,paving the way for the development of the countrys comprehensive digital government strategy.This strategy,with a citizen-centric approach,integr

136、ates over 4,000 digital services across states and municipalities,serving 140 million Brazilians.Building on its success,a new strategy for 2024-2027 is currently in the works,promising further advancements in digital governance and public service delivery.Governance Risk Assessment System(GRAS):GRA

137、S is a tool designed to detect risks of fraud,corruption and bias in government contracting.The system harnesses advanced data analytics and can be easily deployed across local or cloud-based platforms,enhancing transparency and trust in public-sector procurement.Rio de Janeiro early warning system(

138、EWS):In the aftermath of a natural disaster in 2010,Rio de Janeiro implemented a data-driven EWS to improve disaster response and management.Overseen by the City Council and Civil Defence,the system has significantly enhanced disaster preparedness by improving monitoring capabilities,bolstering real

139、-time communication and expanding disaster management expertise across the city.Rios EWS now serves as a model for other cities aiming to strengthen disaster resilience and preparedness through advanced,data-basedsystems.The digital government law,with a citizen-centric approach,integrates over 4,00

140、0 digital services across states and municipalities,serving 140 million Brazilians.4.4 Germany:a GovTech ecosystem that strengthens public-private collaborationGermany has developed a strategic approach that harnesses its unique governance structure to build a robust GovTech partner ecosystem.The Go

141、vTech strategy in Germany operates across multiple levels international,national and regional each contributing to the broader vision of cohesive digital governance.Germany has been advancing global digital governance by participating in EU-wide initiatives and facilitating international collaborati

142、ons that shape digital standards and policies.Efforts are also focused on harmonizing digital strategies across the countrys 16 federal states,ensuring a unified framework that minimizes redundancies and guarantees equitable access to the benefits of digital transformation.Central to Germanys vision

143、 is the creation of a comprehensive and interoperable GovTech marketplace.This marketplace is designed to facilitate competition among solutions,allowing various products to be developed and harnessed on a centralized platform.By ensuring that solutions are interoperable and can be exchanged or comb

144、ined easily,the marketplace aims to dissolve vertical segregation between different government levels.This approach envisions a unified platform that supports seamless integration of technologies across federal,state and municipal layers,enhancing efficiency and reducing redundancy.The goal is to cr

145、eate an open and accessible marketplace where solutions are developed to common standards,enabling broad adoption and facilitating the export of GovTech innovations.Beyond process optimization,the most significant benefits are on the human side:easing the burden on public administrators,cultivating

146、networks with continuous interaction and building a community that serves as an enabler for better products and services.Central to Germanys vision is the creation of a comprehensive and interoperable GovTech marketplace.The Global Public Impact of GovTech:A$9.8 Trillion Opportunity18Cooperation is

147、essential for successful GovTech implementation.In Europe,we benefit from a vast and diverse ecosystem ofGovTech startups and SMEs,with Berlin serving as a centralhub.Integrating this GovTech innovation into the public sector is crucial for building a future-oriented,responsive publicadministration.

148、Kai Wegner,Governing Mayor of Berlin4.5 Malaysia:pioneering GovTech with a data-driven focusFor Malaysia,digital transformation is a central pillar of its goal to become a high-income,tech-powered economy by 2030.Spearheaded by the Ministry of Digital(MyDIGITAL),the initiative seeks to boost the dig

149、ital economys contribution to GDP from 23.5%to 25.5%by 2025 and further to 30-35%by 2030.By embracing data-driven strategies,Malaysia aims to enhance government efficiency,build public trust and fuel economic growth.Malaysias GovTech strategy is an integral part of this broader digital transformatio

150、n.The unification of government services and the development of a streamlined digital framework are key to its implementation.This strategy is guided by the Malaysia Digital Economy Blueprint and executed by the newly formed Ministry of Digital,which plays a central role in coordinating digital effo

151、rts across the government.Public IT services have now been elevated to the National Digital Office,reflecting the countrys focus on a more comprehensive digital governance system.This office not only serves government needs but also provides digital services to the entire nation.A core element of th

152、is transformation is a unified GovTech framework designed to streamline decision-making and accelerate the adoption of cutting-edge technologies across the public sector.This open,collaborative approach is further embodied in the MyHackathon initiative,which encourages innovators ranging from expert

153、s to school students to develop solutions using open data.As of 2023,Malaysia had digitized 70%of its public services,reflecting a significant shift towards more efficient,accessible governance,and marking a new chapter in its digital evolution.The country is demonstrating how a data-driven and stra

154、tegically unified approach can drive sustainable development and economic growth.Key initiatives GovTech Campus Deutschland:Established in 2021,the GovTech Campus serves as a central hub for collaboration among governments,tech innovators and civil society.With over 80 members,it plays a crucial rol

155、e in advancing Germanys digital transformation by boosting mutual learning and experimentation and scaling innovative solutions.AI assistant F13 in Baden-Wrttemberg:Launched in 2024,this initiative integrates AI tools into public administration,particularly for repetitive tasks,thereby significantly

156、 enhancing administrative processes.This encourages AI adoption in internal government processes and collaboration with academia,industry and the public sector to develop practical AI solutions.GovTecHH in Hamburg:A standout feature of this initiative is the experimentation clause,which simplifies t

157、he public procurement process by allowing Hamburg to invite a single company to submit an offer or negotiate contracts up to 100,000 for new technologies.This streamlined approach bypasses traditional bureaucratic delays,accelerates the adoption of innovative solutions and makes it easier for start-

158、ups to engage with public administration.Malaysia has digitized 70%of the public services,reflecting a significant shift towards a more efficient,accessible governance.19The Global Public Impact of GovTech:A$9.8 Trillion OpportunityGovTech represents a new era in digitalization,evolving from traditi

159、onal government systems to fully digital governance.Azlinda Jan,Director,Strategic Development and Digital Architecture,National Digital Department MalaysiaKey initiatives MyDigital ID:Malaysia is enhancing its national ID system to streamline public service access and improve data use.This initiati

160、ve aims to build citizen trust and make interactions with government services more efficient through aunified identity system.Public Sector Open Data Platform(DTSA):The Public Sector Open Data Platform,under the Public Sector Digitalization Strategic Plan 2021-2025,is cultivating a vibrant open data

161、 ecosystem,connecting data owners with data users and driving the development of innovative applications,data products and research.By promoting open data sharing and collaboration,the platform supports the development of new tech solutions and integrates the private sector into the digital landscap

162、e.As of 2024,the platform is regularly used by more than 8 million visitors.SME digitalization:Recognizing the vital role of SMEs,Malaysia is rolling out a comprehensive digital transformation roadmap aimed at supporting them.The plan focuses on helping businesses adopt technological solutions to bo

163、ost their competitiveness and better integrate into the digital economy.By doing so,Malaysia hopes to position its SMEs as key drivers of growth in the evolving digital landscape.4.6 Rwanda:advancing to a knowledge economy with GovTechRwanda is experiencing a significant transformation as it shifts

164、from a service-driven economy towards a knowledge-based economy.Central to this vision is the strategic adoption of GovTech,positioned as a key driver of the countrys development agenda.Rwandas commitment to harnessing technology is underscored by its National Information and Communication Infrastru

165、cture(NICI)plans,which have evolved from building foundational infrastructure to delivering innovative digital services.Over the course of 20 years,the NICI liberalized the telecommunications sector,attracted investment through a robust legal framework and rapidly expanded IT infrastructure.The NICI

166、 plans(2000-2020)laid the groundwork;NICI I(2000-2005)created the legal framework;NICI II(2006-2010)expanded IT infrastructure;and NICI III(2011-2015)harnessed this infrastructure to improve public services and stimulate growth.These efforts have transformed public services,with a focus on skills de

167、velopment,cybersecurity,e-government and private sector growth.Building on the NICI plans,the Smart Rwanda 2020 Master Plan continues to drive the country forward with an ambitious agenda for its continued digital transformation.Rwandas GovTech strategy is closely aligned with its national developme

168、nt goals,using technology as a key driver for socioeconomic progress.Key initiatives IremboGov:This initiative,championed by the Ministry of Youth and the Ministry of ICT,is a government-to-citizen platform offering seamless access to public services from various ministries,including health insuranc

169、e registration,driving test applications,visa processing and national ID applications,reducing paperwork and streamlining interactions with government.Built by a local team of engineers,Irembo now hosts 250 government services,and the government aims to expand this to 400 services in collaboration w

170、ith the private sector.By leveraging digital solutions,Rwanda has improved service delivery and enhanced trust between the government and citizens.The commitment to GovTech aligns with Rwandas broader vision of harnessing technology to drive inclusive growth and economic resilience for all.Crystal R

171、ugege,Managing Director,Centre for the Fourth Industrial Revolution Rwanda The GovTech strategy in Rwanda is closely aligned with the national development goals,using technology as a key driver forsocioeconomic progress.The Global Public Impact of GovTech:A$9.8 Trillion Opportunity204.7 Ukraine:resi

172、lience and innovation with a“state in a smartphone”visionUkraines GovTech strategy underscores the countrys commitment to digital transformation,bolstered by strong political backing and a focus on resilience.Led by the Vice-Prime Minister and supported by chief digital transformation officers(CDTOs

173、),this framework ensures that public services remain at the forefront,delivering more effective,citizen-centric solutions.A robust governance structure has paved the way for the seamless integration of GovTech initiatives.The Ministry of Digital Transformation,alongside CDTOs deployed in 16 ministri

174、es,26 central government agencies and 19 regional military administrations,has been instrumental in tailoring and implementing digital solutions based on local needs.Central to this effort is the“state in a smartphone”vision,a bold strategy aimed at transforming Ukraine into“the most convenient digi

175、tal country in the world”.11 This innovation-friendly approach has been critical to Ukraines resilience,allowing the government to rapidly roll out services like the e-aid platform and a vital air alarm app during times of crisis.Looking ahead,Ukraines Global Innovation Vision and Strategy 2030(WinW

176、in)aims to integrate various GovTech initiatives across sectors like DefenceTech,EdTech,eHealth,smart city governance and GreenTech into a unified framework.With around 30%of the countrys 450 government services already fully digitized,Ukraine is poised to use these advancements not only for immedia

177、te crisis management but also for long-term growth and resilience.By using GovTech to reduce the human factor,enhance service quality,combat corruption and simplify processes,Ukraine is laying the groundwork for a resilient,digitally driven future.By integrating services and maintaining centralized

178、strategic oversight with decentralized execution,Ukraine is shaping a more resilient and innovative digital landscape.Key initiatives Diia app:The Diia app serves as a“single communication window with the state”,12 consolidating over 30 government services and 18 digital documents into one platform.

179、With over 20 million users accounting for over 70%of Ukraines adult population,the app has significantly streamlined interactions with the government.It has saved nearly$500 million and reduced manual labour by 20,500 hours.Diia.Education:Diia.Education provides educational content,immersive simulat

180、ors and job search features which supports reskilling and digital literacy.While it serves a broad audience of more than 2 million users,it currently provides significant support to internally displaced persons(IDPs)during the conflict.Diia.Business:This platform facilitates entrepreneurship by offe

181、ring 24/7 access to business consultations,financial products,and global market analytics driving business growth andeconomic development.Diia.City:Diia.City provides a legal and tax framework that supports the IT industry,including intellectual property protections and tax incentives,attracting inv

182、estment andencouraging innovation.Diia.Engine:This low-code,open-source platform accelerates the development of digital public services and the digitization of registries,improving government efficiency andresponsiveness.Diia.Digital Hromada:Focused on regional and local digital transformation,Diia.

183、Digital Hromada supports CDTOs and digital leaders with tools like a digital guide and references such as the regional Digital Transformation Index of Ukraine.Additionally,users can find metrics for measuring digitalization levels across regions and municipalities,along with step-by-step recommendat

184、ions for creating effective digital development roadmaps.Diia web portal:Complementing the Diia app,the web portal offers over 100 services for citizens and businesses.With 4.9 million user accounts,it provides a centralized digital interface for accessing a wide range ofgovernment services.For Ukra

185、ine,digital transformation also became not just a new brand,but anew perception of Ukraine.Digital transformation helped Ukraine gain a new perception in the world as a country that is digital,that is innovative,that has great human capital.Wewill try to maintain this pace.I believe that would be th

186、e biggest impact of GovTech.Valeriya Ionan,Deputy Minister on European Integration,Ministry of Digital Transformation of Ukraine With over 20million users accounting for over 70%of Ukraines adult population,the Diia app has significantly streamlined interactions with the government.The Global Public

187、 Impact of GovTech:A$9.8 Trillion Opportunity214.8 Synthesis:expanding the scope for GovTechThe different country case studies clearly illustrate the expanding scope of todays understanding of GovTech,which is increasingly intertwined with digital public infrastructure(DPI)and digital public goods(D

188、PG).DPI and DPG can be best understood by examining their core conceptual elements:Overview of conceptual elements of DPI and DPGFIGURE 4User interfaceFunctional applicationsDPGsSectoral DPIFoundational DPIEnablersPhysical infrastructureScope 1Scope 2Scope 3Digital services delivered to usersInterop

189、erable applications and appsOpen data,open Al models,open standards(Sectoral)federated ID,registries,data exchangesDigital ID,payment,data exchanges,geo-spatial dataPolicies,principles,protocols,standardsData centres,communication networks,information securityProjecting GovTech on to these conceptua

190、l components reveals that GovTech is instrumental in enabling and expanding access to DPI and DPG.Scope 1:Digital services:The scope for GovTech here lies within platforms and tools that can provide digital services to citizens and businesses,including portals for paying taxes,healthcare or educatio

191、nservices.Scope 2:Sectoral DPI:The scope for GovTech expands to open-source software,application programming interfaces(APIs),standards,federated ID for government services,central e-governmentportals,etc.Scope 3:Foundational DPI:From digital services that are created and used in specific sectors,th

192、e scope for GovTech expands to critical government and society-based services that could also cover the private sector,including payment systems,digital banking networks or public datarepositories.The Global Public Impact of GovTech:A$9.8 Trillion Opportunity22Summary of GovTech solutionsTABLE 2Scop

193、e 1(digital service)Scope 2(sectoral DPI)Scope 3(foundational DPI)GovTech Value DriversEfficiency gainsTransparency gainsSustainability gains Germanys AI Assistant F13 uses AI tools for repetitive tasks in public administration,enhancing administrative processes and encouraging overall AI adoption i

194、n government workflows.Rio de Janeiros EWS improves disaster response and management.Rwandas Irembo government-to-citizen platform offers seamless access to public services from various ministries,including health insurance registration,driving test applications,visa processing and national ID appli

195、cations.Azerbaijans e-procurement system enables organizations to submit online bids for government tenders,streamlines procurementprocesses.Bahrains Sijilat 3.0 platform allows businesses to apply,renew or modify licenses electronically,reducing in-person visits and waiting time.Ukraines Unified St

196、ate Electronic System in the Construction Sector(USESCS)brings transparency to the construction process,covering the entire project life cycle and reducing corruption risks.Malaysias National Digital Identity(NDI)allows users to authenticate themselves online for various services without relying on

197、physical identification documents.Ukraines Diia app allows citizens to store online an ID card,driving license and passport;these digital versions are legally equivalent to physical documents in Ukraine.In summary,the different country case studies illustrate how GovTech also encompasses the develop

198、ment,operation and maintenance of DPI.In turn,foundational DPI,sectoral DPI and DPGs are essential for delivering digital services by governments and other societal stakeholders,making them one of the key pillars of the GovTechecosystem.To illustrate the GovTech transformation under way,the followin

199、g table highlights a selection of GovTech solutions presented in this report by valuedriver and scope of DPI:23The Global Public Impact of GovTech:A$9.8 Trillion OpportunityTurning plans into progress5GovTech implementation does not happen by chance,but through strong execution.The Global Public Imp

200、act of GovTech:A$9.8 Trillion Opportunity24GovTech is not just about digitizing processes;it is also about reimagining the public sector as the operating system of society,where technology can unlock unprecedented value for all.The“why GovTech?”argument is compelling:governments worldwide are under

201、increasing pressure to improve the efficiency,transparency and responsiveness of public services.GovTech offers a clear path to meeting these demands,with the potential to transform the way governments operate,deliver services and engage with their citizens.As GovTech evolves towards integrated syst

202、ems,a whole-of-government approach will facilitate inter-agency collaboration,creating flexible and agile interoperable systems.While the projected GovTech opportunity($9.8 trillion by 2034)is enormous,the“what”and“how”of implementing GovTech pose significant challenges for governments.Navigating th

203、e“what”involves a complex decision-making process:the GovTech market is broad,covering everything from digital identity systems and AI-driven analytics to smart infrastructure and public health technologies.Governments must carefully assess their needs,priorities and capabilities before deciding whi

204、ch solutions best suit their challenges.Unlike the private sector,where digital transformation is often rapid,the public sector faces unique constraints related to policy,politics,public accountability and service inclusiveness.This makes the task of identifying appropriate technologies more nuanced

205、,as governments must ensure that these solutions are aligned with a complex array of policy objectives and meet the diverse needs of their populations.The real challenge lies in the“how”integrating new GovTech solutions into existing government systems.Many public administrations still partially rel

206、y on outdated,fragmented legacy systems that are not easily compatible with modern digital solutions.Overhauling these systems is a complex,costly and time-consuming process,requiring technical upgrades and organizational change.Governments must rethink workflows,governance structures and service de

207、livery models to realize the full potential of GovTech.This shift will require significant coordination across government departments and agencies,as well as strong leadership,to drive these changes.In addition to the technical challenges,governments must address critical data security and privacy i

208、ssues.As public services become increasingly digitized,protecting citizens sensitive data is paramount.Regulatory compliance,cybersecurity and trust in government systems are critical issues that must be carefully managed to avoid breaches of public trust.In addition,governments need to build infras

209、tructures that are not only secure but also resilient to the rapidly evolving landscape of cyber threats.Failure to do so could lead to costly security breaches and undermine public confidence in the very systems designed to better serve them.GovTech implementation will also revolve around choosing

210、the right delivery model.Building everything in-house can often be just as impractical as fully outsourcing,so finding the right balance will be a strategic priority for governments.Collaboration with the private sector will be crucial to the success of GovTech projects,as many of the most advanced

211、solutions in AI,data analytics and cloud computing are being developed by private companies.Governments must collaborate with innovators to access cutting-edge technology while balancing innovation with public control.It is important to avoid overreliance on private technology providers and to ensur

212、e that key public interests,such as data sovereignty and equitable access to services,are protected.Governments must rethink workflows,governance structures and service delivery models to realize the full potential ofGovTech.25The Global Public Impact of GovTech:A$9.8 Trillion OpportunityWhile the“w

213、hat”and“how”of GovTech implementation are complex,many successful GovTech use cases worldwide,including those highlighted in this report,prove that these challenges can be overcome with strategic focus,determined leadership and strong collaboration.Governments that seize this opportunity now will no

214、t only navigate“what”and“how”effectively but can also position themselves as leaders in public sector innovation.The experiences of others provide clear inspiration and evidence that,with decisive action,GovTech can deliver transformative and lasting benefits that reshape government for the better.T

215、he authors of this report are committed to accompanying governments in solving the continuous challenges of a successful GovTech implementation.To do so,the following key areas have been identified for collaboration with governments worldwide,offering a flexible roadmap for future success:Prioritize

216、 leadership in GovTech:How can governments ensure that digital transformation is embedded as a core strategic priority at the highest levels of leadership?What governance models best support sustained focus and resources for GovTech initiatives?Cultivate international knowledge sharing:How can gover

217、nments more effectively collaborate across borders to share lessons learned and best practices?What platforms or forums would best support the exchange of GovTech knowledge and innovation globally?Invest in digital infrastructure:What are the most critical infrastructure investments that governments

218、 must prioritize to support scalable and secure GovTech solutions?How can governments address the challenges of upgrading legacy systems without disrupting essential services?Develop effective public-private collaborations:What is the optimal balance between public sector oversight and private secto

219、r innovation in GovTech?How can governments structure collaborations that encourage innovation while ensuring public control over critical infrastructure and data?Enhance digital literacy and inclusion:What strategies have proven most effective in boosting digital literacy,particularly in underserve

220、d communities?How can governments ensure that GovTech initiatives are inclusive and accessible to all citizens,regardless of their digital skills?Experiment with emerging technologies:How can governments stay agile and open to adopting emerging technologies while avoiding the risks of adopting unpro

221、ven solutions?What frameworks can governments use to pilot new technologies before scaling them across publicservices?Ensure transparent governance:What are the best practices for ensuring transparency and accountability in implementing GovTech initiatives?How can governments build robust data prote

222、ction protocols that maintain public trust while embracing digital transformation?Encourage citizen participation:How can governments create effective platforms for gathering citizen feedback and ensure their input shapes GovTech solutions?What methods can be used to facilitate more meaningful citiz

223、en engagement in the digital governance process?Monitor and evaluate impact:What are the most effective ways to measure the impact of GovTech initiatives?How can governments establish metrics that not only track efficiency but also assess broader social and economicoutcomes?Streamline procurement pr

224、ocesses:How can governments reform procurement processes to reduce barriers for technology suppliers while maintaining transparency and accountability?What incentives can encourage more innovative,agile procurement for GovTechsolutions?GovTech can deliver transformative and lasting benefits that res

225、hape government for the better.The Global Public Impact of GovTech:A$9.8 Trillion Opportunity26ConclusionAs governments across the globe seek to harness the transformative potential of GovTech,this report underscores the extraordinary opportunity it presents:a chance to build a more efficient,transp

226、arent and sustainable public sector capable of meeting the complex challenges of the 21st century.While the path to comprehensive digital transformation is not without obstacles from overcoming legacy systems to ensuring data security and public trust the case studies highlighted here demonstrate th

227、at bold,strategic action can lead to remarkable outcomes.By embracing GovTech,governments can bridge the gap between public services and the evolving needs of their citizens,facilitating a new era of trust and accountability.This moment calls for a whole-of-government approach,breaking down barriers

228、 and prioritizing flexibility and interagency collaboration.Ultimately,GovTech is more than a tool;it is a catalyst for reshaping governance to better serve and empower societies,guiding governments towards a resilient,inclusive future where technology is a foundation,not just a feature,of effective

229、 public administration.GovTechs potential public impact valued at up to$9.8 trillion by 2034 is of a magnitude that governments worldwide can hardly afford to overlook.However,the vastness and diversity of the GovTech market,with its multitude of solutions across all areas of the public sector,can b

230、e overwhelming,making it challenging for governments to decide where to begin and what to prioritize.Navigating GovTech is far from straightforward,yet this complexity should not lead to inaction.This report provides a crucial foundation,positioning GovTech as a strategic priority for governments gl

231、obally and serving as an initial step forward.Continued research will follow to support governments on this journey,helping them keep pace with rapid technological advances and adapt to the evolving needs of publicadministration.The Global Public Impact of GovTech:A$9.8 Trillion Opportunity27Appendi

232、cesA1 GlossaryTermDefinitionDigital public goods(DPG)DPGs are open-source software,open data,open AI models,open standards and open content that adhere toprivacy and other applicable laws and best practices,do no harm and help attain the Sustainable DevelopmentGoals.Digital public infrastructure(DPI

233、)DPI is an evolving concept that comprises shared digital systems built and used by both public and private sectors on secure and resilient foundations,often using open standards,specifications and open-source software to enable the delivery of services at a societal scale.EcosystemIn the GovTech co

234、ntext,an ecosystem refers to a collaborative network that includes various stakeholders such as government entities,start-ups,small-and medium-sized enterprises(SMEs),large companies,civil society and academic institutions.This ecosystem is designed to promote innovation and improve public services

235、through the integration and application of technology.Efficiency gainsEfficiency gains refer to improvements in performance that result in achieving more output with the same or fewer inputs or achieving the same output with fewer resources.These gains can be realized through time savings,increased

236、productivity,resource optimization,and technological or process advancements.They also include better resource allocation,innovative practices and quality enhancements,such as adopting higher standards,improving employee training and implementing quality management systems.Public servicesPublic serv

237、ices refer to the essential government activities and expenditures necessary for the overall functioning and administration of the state.This includes the operation of executive and legislative bodies,management of public finances,diplomatic and consular services,funding for basic research,administr

238、ative support services,costs associated with public debt management and financial transfers between different levels of government that support public functions.These services are fundamental to enabling a government to perform its duties and serve its citizens effectively.Government spendingTotal a

239、mount of money spent by governments around the world.This includes spending on ten different sections,including public services,defence,public order and safety,economic affairs,environmental protection,housing andcommunity amenities,health,recreation,culture and religion,education and social protect

240、ion.It encompasses all financial resources allocated by governments to fulfil their objectives and responsibilities.GovTechEnhances efficiency,effectiveness and accessibility in public institutions by applying tech-based products andservices to develop and scale solutions,providing a modernization g

241、uideline for public sector ecosystems.InnovationThe process of developing and implementing new ideas,methods,products or services that create value andimprove government services and operations.Public valuePublic value describes the potential economic and social benefits of a comprehensive GovTech t

242、ransformation.This encompasses not only the market size and direct financial gains but also the broader societal impacts in efficiency gains,transparency and sustainability.Sustainability gainsA practice of operating in a manner that ensures long-term success by considering environmental,social and

243、economic impacts.It involves creating strategies and operations that meet current needs without compromising theability of future generations to meet their needs.Transparency gainsGovernment transparency refers to the openness and accessibility of government actions,decisions and data to the public.

244、This practice ensures that citizens have the necessary information to hold their government accountable,participate in decision-making processes and understand the workings of their government.Value driverIn the GovTech context,a value driver is a quantitative and qualitative metric that can influen

245、ce the public service delivery by governments through the application of technology.The Global Public Impact of GovTech:A$9.8 Trillion Opportunity28A3 MethodologyThe study employs a structured approach to estimate the GovTech market size(1)and its GovTech opportunity for the public sector(2)by 2034.

246、The methodology integrates an analysis of public sector IT spending,expert opinions and established models to produce reliable estimates ofboth market growth and societal impact.1.Assessment of the GovTech market sizea.Determination of sector focus:Calculation of the market comprises four sectors:pu

247、blic services,education,healthcare/life sciences andtransport.b.Projecting IT spending:Growth projections extended to 2034 by applying the average annual growth rate of 8%(based on 2022-2028 data)(see Figure 5).13,14 IT spending in various sectors(in$billions in 2024 and 2034)with an estimate growth

248、 rate of 8%per annumFIGURE 5$1,5702034$220$170$702024$40$90$70$670Public sectorEducationHealthcare and life scienceTransportA2 Additional information for the country casesAzerbaijan:For more information,see:Centre for the Fourth Industrial RevolutionAzerbaijanBahrain:For more information,see:Informa

249、tion&eGovernment AuthorityBrazil:For more information,see:Ministry of Management and Innovation in Public ServicesGermany:For more information,see:CIO BundMalaysia:For more information,see:MyDIGITALRwanda:For more information,see:IremboGovUkraine:For more information,see:Ministry of Digital Transfor

250、mationThe Global Public Impact of GovTech:A$9.8 Trillion Opportunity29c.Estimating proportion of state-owned enterprises:To calculate the share of state-owned enterprises in global IT spending,which is projected to be$864 billion in 2024 and$2 trillion in 2034 for the respective sectors(see Figure 1

251、),the following assumptions are made:the public sector is at 100%($670 billion in 2024;$1.567 billion in 2034),the education sector at 60%($92 billion in 2024;$220 billion in 2034),the healthcare sector at 25%($66 billion in 2024;$172 billion in 2034),and the transport sector at 30%($36 billion in 2

252、024;$70 billion in 2034).15d.Identifying GovTech-specific allocation:Assumed 70%of public sector IT spending goes to GovTech solutions(based on IDC(International Data Corporation).e.Calculating market size in 2034:Aggregation of GovTech-related IT spending reflects the projected GovTech market in 20

253、24 and 2034 respectively,reaching$1.42 trillion by 2034.2.Assessment of the global GovTech opportunitya.Identification of GovTech value drivers:Expert interviews and literature review have resulted in three prevalent value drivers,highlighting where GovTech has the greatest impact efficiency gains,t

254、ransparency gains and sustainability gains to assess the economic and societal impact ofGovTech.b.Individual assessment and aggregation ofvalue drivers:Calculating efficiency gains:Focus on potential cost savings in public service delivery was estimated based on a 30%reduction referencing OECD data

255、that indicates that public services account for 13.2%of global government expenditure.16,17 Calculating transparency gains:Considering that corruption accounts for approximately 5%of global GDP(gross domestic product),a 10-20%reduction was applied to estimate the gains from increased transparency fa

256、cilitated by GovTech.18 Calculating sustainability gains:The impact of GovTech on reducing emissions was projected using data from the Stern Review with potential savings linked to mitigating the 20%of GDP at risk from climate change.c.Calculating the opportunity of GovTech:Aggregation of all GovTec

257、h value drivers,resulting in a total projected opportunity of GovTech of$9.79 trillion by 2034.The Global Public Impact of GovTech:A$9.8 Trillion Opportunity30ContributorsAcknowledgementsThe authors would like to extend their sincere thanks to the GovTech experts who contributed their valuable insig

258、hts and perspectives in interviews and consultations.Soltan BayramovDeputy,Executive Director,Centre for Analysis and Coordination of the Fourth Industrial Revolution AzerbaijanJoo CarabettaChief Data Officer,Rio de Janeiro City HallAli Hasan DarwishChief,PR,Media and Customer Care,Bahrain Informati

259、on&eGovernment AuthorityMichael EigChair,Purchasing and Supply Management,Bundeswehr University MunichKamila GasinskaStrategic Partnerships Lead,GovTech Lab LithuaniaGerhard HammerschmidProfessor,Public Management,Centre for Digital Governance,Hertie SchoolAnna-Sophia HerkenhoffSenior Officer,Digita

260、lization Task Force,Chief Digital Officer Berlin,City of BerlinValeriya IonanDeputy Minister,Ministry of Digital Transformation of UkraineAzlan IsmailDirector,Strategic Change Management,MyDigital CorporationFariz JafarovHead,Centre for the Fourth Industrial Revolution AzerbaijanAzlinda JanDirector,

261、Strategic Development and Digital Architecture,National Digital DepartmentSatyanarayana Jeedigunta Chief Advisor,Centre for the Fourth Industrial Revolution IndiaMartina KlementState Secretary,Digitization and Administrative Modernization;Chief Digital Officer,City of BerlinWorld Economic Forum Seba

262、stian BuckupHead,Network and Partnerships;Member of the Executive CommitteeStephan MergenthalerHead,Strategic Intelligence;Member of the Executive CommitteeKelly OmmundsenHead,Digital Inclusion;Member of the Executive CommitteeShefali RaiContent and Programming Specialist,GovTech,Strategic Intellige

263、nceGlobal Government Technology Centre BerlinManuel KilianManaging DirectorCapgeminiVictoria AngelManager,Public Sector Florentine BreteauConsultant,Public Sector Timo Graf von KoenigsmarckExecutive Vice-President and Chief Strategy Officer;Head,Public SectorMichael GreinederManager,Growth StrategyM

264、arc ReinhardtExecutive Vice-President,Public Sector Global Industry LeaderThe Global Public Impact of GovTech:A$9.8 Trillion Opportunity31Gulmine MalikzadeHead,Project Management Department,Centre for the Fourth Industrial Revolution AzerbaijanMarkus RichterState Secretary and Federal Commissioner,I

265、nformation Technology,Federal Ministry of the Interior and Community GermanyAlain NdayishimiyeProject Lead,Artificial Intelligence&Machine Learning,Centre for the Fourth Industrial Revolution RwandaDaniel OrtegaLead Governance Specialist,World BankIdoia Ortiz de Artiano GoiChief Executive Officer,Go

266、be StudioMohamed Hairul Bin OthmanDeputy Secretary of Digital Incubator Division,Ministry of DigitalMohammed Ali Al QaedChief Executive Officer,Information and eGovernment Authority(iGA)Crystal RugegeManaging Director,Centre for the Fourth Industrial Revolution RwandaOrkhan SalahovDirector,Internati

267、onal Cooperation,DOST Digital Innovation CenterJeyhun Salmanov Deputy Chairman,Innovations under the President of the Republic of AzerbaijanHanna WallinInnovation Leader,Bron Innovation/GovTech SwedenKai WegnerGoverning Mayor,City of BerlinCalvin WooDirector,Digital Transformation,MYCentre4IR Malays

268、iaLars ZimmermannCo-Founder and Member of the Board,GovTech Campus GermanyThe authors also wish to thank Capgemini colleagues:Nils Armborst,Alyona Bermbach andMalteJngerProductionLaurence DenmarkCreative Director,Studio MikoMartha HowlettLead Editor,Studio MikoCharlotte IvanyDesigner,Studio MikoThe

269、Global Public Impact of GovTech:A$9.8 Trillion Opportunity321.World Economic Forum.(2024).Quantum for Society:Meeting the Ambition of the SDGs.https:/www.weforum.org/publications/quantum-for-society-fulfilling-the-promise-of-the-sdgs/.2.United Kingdom Central Digital&Data Office.(2023).Transforming

270、for a digital future:2022 to 2025 roadmap for digital and data.https:/www.gov.uk/government/publications/roadmap-for-digital-and-data-2022-to-2025/transforming-for-a-digital-future-2022-to-2025-roadmap-for-digital-and-data-original.3.Gartner.(2022).Forecast Analysis:Enterprise IT Spending Across Ver

271、tical Industries,Worldwide.https:/ on the Global State of GovTech Research and available data from Gartner and IDC.5.Bandy,A.B.,E.R.Haffner,M.C.Surez and S.Diaz.(2024).The US Government Is Using AI To Detect Potential Wrongdoing,and Companies Should Too.https:/ for Economic Co-operation and Developm

272、ent(OECD).(2023).Public employment and management.https:/www.oecd.org/en/topics/policy-issues/public-employment-and-management.html.7.Douglass,C.N.(1990).Institutions,Institutional Change And Economic Performance.Cambridge University Press.8.Johnson,S.(2018).Corruption is costing the global economy$

273、3.6 trillion dollars every year.World Economic Forum.https:/www.weforum.org/stories/2018/12/the-global-economy-loses-3-6-trillion-to-corruption-each-year-says-u-n/.9.Weitzman,M.L.(2007).A Review of the Stern Review on the Economics of Climate Change.Journal of Economic Literature,vol.45,no.3,pp.703-

274、724.10.George,M.,K.ORegan and A.Holst.(2022).Digital solutions can reduce global emissions by up to 20%.Heres how.World Economic Forum.https:/www.weforum.org/stories/2022/05/how-digital-solutions-can-reduce-global-emissions/.11.Ionan,V.(2024).Interview conducted on 19 August 2024.12.Ionan,V.(2024).I

275、nterview conducted on 19 August 2024.13.Gartner.(2023).Gartner Market Databook,2024 Update.14.Gartner.(2022).Forecast Analysis:Enterprise IT Spending Across Vertical Industries,Worldwide.https:/ for Economic Co-operation and Development(OECD).(2023).Corporate Governance of State-Owned Enterprises.ht

276、tps:/www.oecd.org/en/topics/sub-issues/corporate-governance-of-state-owned-enterprises.html.16.Organisation for Economic Co-operation and Development(OECD).(2017).Government at a Glance 2017.http:/dx.doi.org/10.1787/888933534784.17.Ortiz-Ospina,E.,and M.Roser.(2023).Government Spending What Do Gover

277、nments Spend Their Financial Resources On?.https:/ourworldindata.org/government-spending.18.World Bank Group.(2020).Enhancing Government Effectiveness and Transparency:The Fight Against Corruption.https:/www.worldbank.org/en/topic/governance/publication/enhancing-government-effectiveness-and-transpa

278、rency-the-fight-against-corruption.EndnotesThe Global Public Impact of GovTech:A$9.8 Trillion Opportunity33World Economic Forum9193 route de la CapiteCH-1223 Cologny/GenevaSwitzerland Tel.:+41(0)22 869 1212Fax:+41(0)22 786 2744contactweforum.orgwww.weforum.orgThe World Economic Forum,committed to improving the state of the world,is the International Organization for Public-Private Cooperation.The Forum engages the foremost political,business and other leaders of society to shape global,regional and industry agendas.