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1、2024 Security Awareness and TrainingGlobal Research ReportMethodologyThe findings in this report are based on responses obtained from online interviews with 1,850 executive-level and management-level professionals at organizations that have security awareness and training in place.The interviews wer

2、e conducted by Sapio Research in May and June 2024.Responses were obtained from individuals in the following 29 locations:Overall results are accurate to 2.3%at a 95%confidence limit.Argentina Australia Brazil Canada Colombia France Germany Hong Kong India Indonesia Israel Italy Japan Mainland China

3、 Malaysia Mexico Netherlands New Zealand Philippines Singapore South Africa South Korea Spain Sweden Taiwan Thailand United Arab Emirates United Kingdom United States of AmericaTotal respondents:1,850Asia-Pacific30%Europe,Middle East,and Africa27%North America22%Latin America22%Role Type7%held Owner

4、 positions26%held C-Level Executive positions7%held Vice President positions18%held Head of Department positions17%held Director positions25%held Manager positionsTop Three Business Sectors:Manufacturing17%Financial Services13%Professional Services and Technology11%Size of Company100-499 employees22

5、%500-999 employees21%1,000-2,499 employees21%2,500-4,999 employees18%5,000+employees18%Gender67%of respondents were male33%of respondents were femaleFortinet 2024 Security Awareness and Training Global Research Report2Organizations are bracing for AI attacksTraining needs to be engaging and intentio

6、nal Leaders need cyber-aware employees Training is key to raising security awarenessExecutive Summary 62%of leaders expect employees to fall victim to attacks in which cybercriminals use AI.95%are using,implementing,or researching AI solutions to prevent cyberattacks.80%report that attitudes towards

7、 security awareness training have improved due to the use of AI by bad actors.Despite concerns about AI risks,31%of organizations do not manage or monitor how employees use AI applications.On average,81%of organizations felt that three hours of training a year was needed to raise cyber awareness.75%

8、of security awareness campaigns are planned in advance,and delivered on a monthly(34%)or quarterly(47%)basis.86%of leaders are satisfied with their current security awareness and training solutions.Of those who reported being dissatisfied,41%said their programs lacked engaging content.67%worry their

9、 employees lack general security awareness,up from 56%in 2023.Core drivers for adopting a security awareness and training program:Past security breach or threat of a security breach(52%)Corporate sponsorship(21%)Compliance and regulatory requirements(13%)94%are interested in implementing stricter cy

10、bersecurity policies for high-risk users.97%of decision-makers say more training and awareness would help reduce cyberattacks,up slightly from 93%in 2023.89%report improvements to their organizations security posture after implementing security awareness and training.The most important security awar

11、eness and training topics are:Data security(48%)Data privacy(41%)which is consistent with 2023 findings.Leaders recognize that people are a crucial first line of defense against cyberattacks.Its why many executives are concerned about their employees level of cyber risk awarenessand even more worrie

12、d about new AI-generated threats,which are already proving harder to spot and block than“traditional”cyberattacks.Fortinet 2024 Security Awareness and Training Global Research Report3A new and expanded look at awareness and training The topic of security awareness and training was previously part of

13、 Fortinets Cybersecurity Skills Gap Global Research Report.The growing importance of human cybersecurity factors prompted us to issue a standalone survey in 2024,digging deeper into the topic.While many questions were asked for the first time this year and have no baseline for comparison,we included

14、 select year-over-year comparisons against data from our 2023 Security Awareness and Training Global Research Brief.Fortinet 2024 Security Awareness and Training Global Research Report4No Weak Links AllowedEmployee security awareness and training have become high-profile concerns for leaders who wan

15、t to reinforce their organizations cyber defenses by every means possible.This report presents survey findings related to the state of cyber awareness and training worldwide:Where leaders are focusing How organizations are handling the urgency What keeps decision-makers up at nightAs AI continues to

16、 permeate every aspect of our lives,business leaders are increasingly on edge about AI-related threats,ranging from deepfake schemes and next-level phishing attacks,as well as employee use of large language models,coding companions,image generators,and other AI tools.Despite those anxieties,nearly a

17、 third of organizations dont manage or monitor employees use of AI applications,suggesting a gap in corporate policies for some.Today,cybercriminals are using AI to make phishing schemes harder to detect.Because phishing targets individual users directly,organizations are overwhelmingly focused on t

18、eaching employees how not to fall victim to these attacks.Nearly all respondents say phishing prevention is a component of their training programs and plans.Other top priorities for awareness and training include data security and data privacy.This years survey also sheds light on how organizations

19、tend to approach security awareness and training.It shows that most are highly intentional,pre-planning training topics and offering content installments at regular intervals throughout the year.Most leaders support these efforts and believe more training and awareness is needed.As noted in our 2024

20、 Cybersecurity Skills Gap Global Research Report,organizations view awareness and training as part of a three-pronged approach to mitigating cyber risk,which also includes hiring and retaining skilled IT security staff and implementing effective cybersecurity solutions.In 2024,we are seeing the elev

21、ated role that policy is playing,or can play,in cybersecurity,whether that relates to managing employee behavior online or the rising popularity of cyber insurance.These findings suggest that leaders understand that cybersecurity is rooted in organizational cultureand that policy,awareness,and train

22、ing all contribute to it.INTRODUCTIONFortinet 2024 Security Awareness and Training Global Research Report562%of organizations expect employees to fall victim to more cyberattacks in the future due to attackers malicious use of AI.Fortinet 2024 Security Awareness and Training Global Research Report6C

23、orporate users and cybercriminals alike have embraced AI to speed up,scale,and simplify their work.Business leaders are aware of the threats posed by internal misuse of AI tools and AI-enabled external attacks,and they are eager to do something about them.The majority(62%)of survey respondents say t

24、hey expect employees to fall victim to more attacks as bad actors increase their use of AI.Nearly all(96%)are researching,implementing,or already have incident response plans related to combatting external AI-related threats,which today includes hard-to-detect audio and video deepfakes designed to t

25、rigger scam transactions as well as highly targeted phishing schemes.New types of AI-enabled attacks continue to emerge.Most respondents(80%)say enterprise-wide knowledge of AI attacks has made their organizations more open to security awareness and training.The majority(95%)also report having or de

26、veloping security policies to manage internal risks related to the use of AI tools.These policies tend to revolve around information leakage,including private or proprietary data appearing in public-facing AI outputs,inadvertently disclosing secrets,or de-anonymizing personally identifying informati

27、on.Leaks can happen all too easilyfor instance,when an employee copies corporate content into a large language model(LLM)for editing or composes a detailed prompt to answer a question.Such inputs could be used to train AI models or be queried by outside parties,causing private information to be made

28、 public.While creating policies to govern corporate AI use is important,in nearly a third(31%)of organizations,these policies arent supplemented with active management or monitoring of employees AI use,leaving potential vulnerabilities unchecked.Organizations are using AI for cybersecurityAlmost all

29、 survey respondents(95%)say their organization is currently using AI-driven security solutions to prevent cybersecurity attacks or is in the process of researching or implementing such tools.Organizations Are Bracing for AI-Driven AttacksNot using with no plans to implement in the future4%95%Current

30、ly using,or in the process of researching/implementingDont know/Unsure1%Percentage of organizations using or adopting AI for cybersecurityFortinet 2024 Security Awareness and Training Global Research Report7Stronger support for awareness and training boosts AI confidence Organizations with more inte

31、rnal support for awareness and training tend to be more confident about employees ability to handle AI-related threats:60%of respondents with strong support for training said they thought employees would fall for more attacks due to AI.66%of organizations with moderate support for training are conce

32、rned more employees are at risk.70%of organizations with little or no support for training worry more employees will fall for AI-powered attacks.Concerns about AI threats vary by industry Respondents in certain industries and sectors are much more concerned about AI causing employees to fall for thr

33、eats:70%of media and entertainment companies expect employees to fall for more attacks because of attackers use of AI.State and local governments are a close second at 68%.Energy and utility companies(59%),healthcare(57%),and retail(56%)Most organizations do not yet manage employee AI useThe majorit

34、y(53%)of respondents say their organization is either still implementing or does not have processes for managing and monitoring employee use of AI tools:31%have no measures in place and another 10%dont know or arent sure.22%say theyre working on it but are not finished implementing processes for mon

35、itoring and management.Of those with measures in place,21%sanction specific AI applications for internal use and 16%impose technical controls.Training,Awareness,and Confidence Go Hand-In-HandDIGGING DEEPERLess than a quarter of organizations(21%)sanction specific AI applications for employee use.For

36、tinet 2024 Security Awareness and Training Global Research Report8Regional HighlightsAI concerns are highest in Latin AmericaOrganizations in Latin America(LATAM)are most likely to think employees will increasingly fall for cyberattacks because of attackers use of AI.Incident response plans are leas

37、t likely in Europe,Middle East,and AfricaFewer companies in Europe,Middle East,and Africa(EMEA)have incident response plans for AI-related threats,while those in North America are most likely to have such plans.Most organizations have security policies to govern AI tools Respondents in all regions a

38、re almost equally likely to have corporate policies to govern the use of AI tools.North America 62%LATAM 64%APAC 66%EMEA 64%RegionConcerned that more employees will fall for cyberattacks because of AIAPAC64%North America57%EMEA61%LATAM66%RegionPercentage of organizations with incident response plans

39、 in place for AI threatsNorth America66%APAC62%EMEA58%LATAM65%Percentage of organizations with policies for AI tool useFortinet 2024 Security Awareness and Training Global Research Report9 The majority(67%)of decision-makers think their employees lack security awareness.Fortinet 2024 Security Awaren

40、ess and Training Global Research Report10Whether threats are related to new technologies like AI or are more conventional cyberattacks,decision-makers remain concerned that employees may not have the degree of security awareness they need to protect themselves and their organizations.Just over two-t

41、hirds(67%)of respondents say they think their employees lack security awareness and knowledge,a notable increase from 56%in 2023.This correlates with the Fortinet 2024 Cybersecurity Skills Gap Global Research Report findings where a lack of security awareness is considered to be one of the top three

42、 causes of breaches.Given these findings,its not surprising that support for security awareness and training is generally high.Almost all decision-makers Leaders Need Cyber-Aware Employees(96%)say their leadership team supports implementing training to raise employees cybersecurity awareness.IT lead

43、ers(57%)and security leaders(54%)are generally the champions of security awareness and training,with CEOs/Heads of Organizations a distant third at 40%.At the same time,recognizing the gravity of the situation,94%of leaders also say they would be interested in applying stricter cybersecurity policie

44、s to users who exhibit high-risk behavior.Such users might be identified through methods such as company-run phishing campaigns that reveal which employees are most likely to fall for AI-powered attacks.Awareness of threats drives training adoptionMost organizations are motivated to introduce securi

45、ty awareness and training based on their experience being breached or knowledge of threats in their industry or sector.Corporate sponsorship21%Employee demand or feedback5%52%Past security breach or threat of a security breachCompliance and regulatory requirements13%Industry best practices9%Organiza

46、tions reasons for adopting security awareness and trainingFortinet 2024 Security Awareness and Training Global Research Report11Awareness,training,and cybersecurity insurance have similar driversOrganizations invest in cybersecurity insurance because:Its a corporate priority(51%).More breaches are o

47、ccurring in general(46%).More breaches are occurring in their industry(42%).This aligns with the top reasons for implementing security awareness and training:threat of breaches or actual breaches(52%)and corporate sponsorship(21%).Resources are key to getting security awareness and training off the

48、ground When asked what kept organizations from implementing a security awareness and training program in the past,respondents said:Limited human resources(31%)Other corporate prioritiesawareness and training ranked lower(26%)Limited budget(22%)Did not feel they required a program(18%)Large organizat

49、ions(5,000+employees)tend to have more established security awareness and training programs,with an average duration of 12 years compared to seven for those with 100 to 999 employees.Cybersecurity insurance is growing in popularityMost organizations(95%)have prioritized cybersecurity insurance.77%ha

50、ve cybersecurity insurance.18%are looking to obtain it in the next 12 months.Organizations with 1,000 to 4,999 employees are most likely to have cybersecurity insurance:1,000 to 2,499 employees(81%)2,500 to 4,999 employees(81%)5,000+employees(77%)100 to 999 employees(74%)Mitigating Cyber Risk Is a G

51、rowing Corporate PriorityDIGGING DEEPERA third(31%)of respondents say human resource constraints kept them from rolling out security awareness and training programs.Fortinet 2024 Security Awareness and Training Global Research Report12Regional HighlightsConcerns about insufficient security awareness

52、 and training are widespreadOrganizations in all regions have roughly equivalent concerns that employees lack cybersecurity awareness.Support for security awareness and training is also prevalentLeadership teams in all regions are in favor of offering security awareness and training for employees.Or

53、ganizations in LATAM are most likely to invest in cyber insuranceMore respondents in LATAM say they have or are planning to acquire cyber insurance than in any other region.North America 96%LATAM 97%APAC 95%EMEA 93%RegionBelief that employees lack cybersecurity awarenessAPAC68%North America66%EMEA67

54、%LATAM67%RegionCorporate leaders support awareness and trainingNorth America98%APAC96%EMEA93%LATAM96%Likelihood to invest in cyber insuranceFortinet 2024 Security Awareness and Training Global Research Report13 97%of decision-makers believe increased security awareness would help reduce cyberattacks

55、.Fortinet 2024 Security Awareness and Training Global Research Report14Decision-makers agree that greater awareness would improve their organizations cybersecurity posture and that internal campaigns and training are effective ways to further manage risk.According to this years survey,97%of leaders

56、think increased employee awareness would strengthen cybersecurity.This is up slightly from 93%in the 2023 Security Awareness and Training Service Global Research Brief.Respondents seem to have a good reason for holding this view.An overwhelming majority(89%)say their organization saw at least some i

57、mprovement in its security posture after security awareness and training was implementedand not a single respondent claimed to see no improvement.Most(86%)add that their employees view security awareness and training positively,with 55%saying“very positively.”When it comes to training priorities,dat

58、a security and data privacy top the list at 48%and 41%,respectively.Awareness of phishing attacks is also key:Almost all respondents(98%)say their programs include or will include phishing-related campaigns.This aligns with our 2024 Cybersecurity Skills Gap Global Research Report finding that phishi

59、ng attacks are the second most common form of attack encountered by organizations.Training Is Key to Raising Security AwarenessFortinet 2024 Security Awareness and Training Global Research Report15Keeping Data Safe Is Most ImportantWhat leaders want most is security awareness and training that teach

60、es their employees how to keep data secure and private.This echoes the responses from 2023,which indicated that employees knowing how to keep sensitive data and systems secure when working remotely was a top priority.2024 security awareness and training priorities48%41%38%28%28%22%21%21%20%21%18%16%

61、16%15%14%13%12%10%9%6%0%16%28%Data Security Data PrivacyMalware and RansomwareEmail Security PhishingPassword ProtectionMobile SecurityHacktivism or State-Sponsored Cyber AttacksAccess ControlMulti-Factor AuthenticationBusiness Email CompromiseWeb Conference Security Insider Threats Social MediaWork

62、ing RemotelyIntellectual Property Social EngineeringManager-Specific TrainingSecure Travel Bad ActorsClean DeskNone of the AboveIntroduction to InformationFortinet 2024 Security Awareness and Training Global Research Report16All organizations benefit from security awareness and training Regardless o

63、f size,the majority of organizations report at least some improvement to their security posture after implementing security awareness and training:100 to 999 employees(88%)1,000 to 2,499 employees(92%)2,500 to 4,999 employees(91%)5,000+employees(88%)As a potential indication of those improvements,mo

64、re than two thirds(69%)of leaders rate their average employees ability to identify a spoofed email as good or very good.Employees balance multiple training commitmentsEven though 86%of respondents say their employees view security awareness and training positively,more than half(58%)think staff woul

65、d prioritize other training.Managing training fatigue is a reality for organizations.The other types of mandatory training most commonly seen are:Health and safety(71%)Compliance(66%)Customer service(61%)Product or service(61%)Leadership support produces better results When leaders strongly back sec

66、urity awareness and training,organizations are more likely to see some or significant improvement after implementation:96%with extensive leadership support report some or significant improvement post implementation.With a certain extent of leadership support,that drops to 79%.Only 47%of organization

67、s with little or no leadership support report some or significant benefits after implementation.Training Requires Management and SupportDIGGING DEEPERGood 47%Poor 2%22%Very good Neutral13%Fair 16%More than two thirds(69%)would rate their organizations average users ability to identify a spoofed emai

68、l as good or very good Fortinet 2024 Security Awareness and Training Global Research Report17Regional HighlightsEmployees in all regions view security awareness and training positivelyLATAM posts the highest result at 90%and EMEA the lowest at 84%.Not all regions experience gains equallyRespondents

69、in EMEA were least likely to see cybersecurity improvements after implementing training.RegionPositive employee opinion of security awareness and trainingAPAC87%North America85%EMEA84%LATAM90%RegionSecurity awareness and trainingNorth America92%APAC90%EMEA85%LATAM91%LATAM employees least likely to p

70、rioritize other trainingRespondents in LATAM were least likely to think employees would prioritize other training over security awareness training.North America 66%LATAM 47%APAC 60%EMEA 56%Likelihood employees would prioritize other trainingFortinet 2024 Security Awareness and Training Global Resear

71、ch Report18 41%of decision-makers who are dissatisfied with current training have concerns that content is not engaging.Fortinet 2024 Security Awareness and Training Global Research Report19As proof that security awareness and training is a disciplined and well-considered undertaking in most organiz

72、ations,75%of respondents say their campaigns are planned in advance,with an average of three hours of training per year considered to be sufficient.Eighty-one percent(81%)of organizations run security awareness and training for employees either monthly or quarterly.That regularity affords opportunit

73、ies for refreshers and reinforcement,as well as net-new training on emerging threats and topics relevant to the organization.The three-hour average aligns with last years survey,where 59%of respondents said it would be reasonable for employees to spend 1 to 3 hours a year in security awareness train

74、ing.With best practices suggesting a range of 5 to 15 minutes per learning module(and up to 30 minutes for complex topics),that allows for the coverage of up to 12 discrete topics in the course of a year.While 86%of decision-makers say they are satisfied with their current security awareness and tra

75、ining solution,among those not satisfied,the biggest complaint by far was a lack of engaging content,at 41%.Enough time to make an impactToo little time allocated to security awareness and training can lead to sub-optimal results.Yet demanding too much time from employees can also overburden them or

76、 force them to prioritize other mandatory training.Between 1.1 and 2.0 hours is the most common amount of time proposed,with three hours as the average.Training Needs to Be Intentional and Engaging34%of decision makers feel that 1.1 to 2 hours is a reasonable length of time for employees to spend on

77、 security awareness and trainingMean:3 hoursUp to 1 hour 10%Between 2.1 to 3 hours 31%Between 1.1 to 2 hours 34%3 hours or more 25%Fortinet 2024 Security Awareness and Training Global Research Report20Lack of engaging material is the biggest cause of dissatisfaction While most organizations are very

78、 satisfied with their security awareness and training service(41%),those that are somewhat or very unsatisfied have several reasons:Lack of engaging content(41%)Cumbersome onboarding(26%)Poor customer service(23%)Lack of features and reports(9%)Organizations rely on a mix of technologies to manage t

79、rainingRespondents have access to different applications for different training:51%manage employee security awareness and training through a combination of in-house learning management systems(LMSs)and software-as-a-service (SaaS)programs.30%use in-house LMS only.19%use external SaaS only.Training c

80、ontent comes from multiple sources The responsibility for developing security awareness and training content differs across organizations:22%develop their own material in-house.22%rely on third-party providers.22%rely on a combination of the two.The Quality of Content CountsDIGGING DEEPERFortinet 20

81、24 Security Awareness and Training Global Research Report21Regional HighlightsNorth America and APAC are most likely to plan in advanceRespondents in North America and Asia Pacific(APAC)are most likely to plan security awareness and training campaigns in advance,while those in LATAM are least likely

82、.LATAM organizations are happiest with their training solutionsRespondents in LATAM are most satisfied with their current security awareness and training solutions compared to other regions.RegionAwareness and training are planned in advanceAPAC81%North America79%EMEA76%LATAM61%RegionSatisfied with

83、current training solutionNorth America92%APAC83%EMEA82%LATAM88%LATAM organizations would spend more time on trainingLeaders in LATAM say an average of nearly four hours of annual training would be appropriate compared to three hours in the other regions.North America 3.11 hoursLATAM 3.96 hoursAPAC 3

84、.14 hoursEMEA 3.06 hoursAverage time reasonable to spend on security awareness and trainingFortinet 2024 Security Awareness and Training Global Research Report22ConclusionDecision-makers know security awareness contributes directly to the strength of their organizations security posture.Most are inv

85、esting time and money in structured training and awareness programs for employees.While theyre seeing results,its clear the work is far from doneespecially in light of emerging threats like AI.Organizations need to ensure their people know how to safeguard against new and increasingly powerful attac

86、ks.Since even a single breach has significant repercussions to a business,building up a three-pronged defense of awareness and training,technical cybersecurity skills,and advanced security solutions is critical.With nearly all(94%)respondents to this years survey using or planning to use AI tools fo

87、r cybersecurity,its clear that AI will be a key part of those solutions going forward.Organizations are also looking to complement security awareness and training with good governance:corporate policies to guide employees digital behavior,including the use of AI tools and cyber insurance to backstop

88、 against losses and help strengthen internal practices.Though as of today,many still need to catch up when it comes to managing and monitoring work-related AI tool use.Its also clear that training content needs to be engaging to be effective.What that means may vary from organization to organization

89、,though broadly speaking,it points to material that is learner-centered and interactive with concise,easy-to-understand modules and multimedia or interactive elements to deepen knowledge and support retention.It also means keeping training relevant through regular updates that reflect evolving needs

90、.Our 2024 security awareness and training survey shows that strong organizational support contributes to more positive employee attitudes and greater leadership confidence in training outcomes.In Fortinets experience with customers,that support must include coordination among executives,HR leaders,I

91、T representatives,and cybersecurity teams to establish a consistent program for employees.This can be a challenge when resources are tight,and is a reason why many firms seek to partner with awareness and training vendors.At the end of the day,as attacks continue to evolveincreasingly with employee

92、end users as their targetssecurity awareness and training are only going to become more vital.Organizations can help ensure they get the best possible return on their training investments by building up and maintaining programs that are engaging and up to date.Beyond teaching individuals what to do

93、when they encounter threats,awareness and training are about creating a culture of cybersecurity to guide the organization both today and in the future.Fortinet 2024 Security Awareness and Training Global Research Report23About FortinetFortinet(NASDAQ:FTNT)is a driving force in the evolution of cybe

94、rsecurity and the convergence of networking and security.Our mission is to secure people,devices,and data everywhere,and today we deliver cybersecurity everywhere you need it with the largest integrated portfolio of over 50 enterprise-grade products.Well over half a million customers trust Fortinets

95、 solutions,which are among the most deployed,most patented,and most validated in the industry.The Fortinet Training Institute,one of the largest and broadest training programs in the industry,is dedicated to making cybersecurity training and new career opportunities available to all populations.Coll

96、aboration with high-profile,well-respected organizations from both the public and private sectors,including CERTs,government entities,and academia,is a fundamental aspect of Fortinets commitment to enhance cyber resilience globally.FortiGuard Labs,Fortinets elite threat intelligence and research org

97、anization,develops and utilizes leading-edge machine learning and AI technologies to provide customers with timely and consistently top-rated protection and actionable threat intelligence.Learn more at ,the Fortinet Blog,Fortinet Training Institute and FortiGuard Labs.Fortinet 2024 Security Awarenes

98、s and Training Global Research Report24Copyright 2024 Fortinet,Inc.All rights reserved.Fortinet,FortiGate,FortiCare and FortiGuard,and certain other marks are registered trademarks of Fortinet,Inc.,and other Fortinet names herein may also be registered and/or common law trademarks of Fortinet.All ot

99、her product or company names may be trademarks of their respective owners.Performance and other metrics contained herein were attained in internal lab tests under ideal conditions,and actual performance and other results may vary.Network variables,different network environments and other conditions

100、may affect performance results.Nothing herein represents any binding commitment by Fortinet,and Fortinet disclaims all warranties,whether express or implied,except to the extent Fortinet enters a binding written contract,signed by Fortinets General Counsel,with a purchaser that expressly warrants th

101、at the identified product will perform according to certain expressly-identified performance metrics and,in such event,only the specific performance metrics expressly identified in such binding written contract shall be binding on Fortinet.For absolute clarity,any such warranty will be limited to pe

102、rformance in the same ideal conditions as in Fortinets internal lab tests.Fortinet disclaims in full any covenants,representations,and guarantees pursuant hereto,whether express or implied.Fortinet reserves the right to change,modify,transfer,or otherwise revise this publication without notice,and the most current version of the publication shall be applicable.October 17,2024 11:29 am/MKTG-69-0-0-EN