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1、TRAVEL BUYER SURVEY:TRAVEL POLICYMay 2024BY BCD TRAVEL RESEARCH&INTELLIGENCEREPORTABOUT THE SURVEYGoal:This survey explores modern corporate travel policies and looks at the policy changes happening under the influence of travel buyers shifting priorities and the new trends shaping business travel.M

2、ethodology:The results are based on an online survey of 211 travel buyers conducted from April 3-17,2024.TABLE OF CONTENTSTravel policy overviewTravel policy regulationsTravel policy updates and communicationHOMEGeography37%NORAMRespondent profileOf travel managers have global responsibilities.55%22

3、%Manufacturing11%Life sciencesTop three industries11%Financial servicesWork for large companies with more than 10,000 employees.64%Have annual travel spend of US$50 million and above.36%42%EMEA16%LATAM4%APACHOMETravel policy overviewTravel program priorities and benchmark,2020-2024Travel policy avai

4、labilityTravel policy overviewTravel policy lengthTravel policy themesTraveler parametersStakeholdersTravel policy priorities Travel policy challengesRegional challengesImpact of policy on talentHOME57%54%53%39%32%31%30%22%21%15%35%40%37%48%51%45%53%41%55%40%6%5%9%11%13%16%16%29%21%33%Duty of careSa

5、vings and cost controlPolicy complianceTraveler satisfaction and wellbeingPayment and expense managementData analytics and business intelligenceValue of travelTraveler digital experienceSupplier managementEnvironmentally sustainable travelExtremely importantVery importantModerately importantSlightly

6、 importantNot at all importantDuty of care tops the list of travel program priorities with 92%of travel buyers rating it extremely or very important.Travel program prioritiesQ:Please rate your current travel program priorities on a 5-point scale,from“not at all important”to“extremely important.”HOME

7、While duty of care,compliance and cost control kept growing importance,traveler satisfaction went down on the list of priorities.Travel program priorities benchmark,2020-2024HOMEDuty of care4.73.93.84.33.643.62.94.74.24.14.53.83.93.83.74.64.34.34.44.04.24.03.94.03.94.44.34.34.44.34.24.143.93.64.54.4

8、4.44.24.14.143.93.73.5Duty of carePolicycomplianceSavings andcost controlTravelersatisfaction andwellbeingPayment andexpensemanagementValue of travel Data analyticsand businessintelligenceSuppliermanagementTraveler digitalexperienceEnvironmentalsustainabilityApril 2020April 2021March 2022May 2023Apr

9、il 2024Value of travel95%of travel buyers say their company has a published travel policy,which is often combined with expense regulations.Travel policyYes95%No5%Availability of travel policy No18%Dont know3%Yes79%Combined T&E policyQ:Does your company have a published travel policy?Q:Is your travel

10、 policy combined with your companys expense regulations into one Travel&Expense policy?HOMETravel policy overviewWhile most policies are cost-focused,few are based on KPIs and traveler feedback.Q:How would you describe your travel policy?Select what applies.HOME72%70%57%47%41%39%30%22%17%17%15%12%26

11、%26%39%47%52%53%65%66%62%68%56%62%1%3%4%6%7%8%5%12%21%15%30%26%Aligned with company goalsSupported by leadershipCost-focusedInclusiveDetailedBacked up with adequate toolsTraveler-centricFlexibleDynamicRestrictiveBased on KPIsBased on traveler feedbackYes,very muchSomewhatNot at allTravel policy leng

12、th43%34%12%9%3%1-10 pages11-20 pages 21-30 pagesOver 30pagesDont knowQ:How long is your global travel policy?HOMEOver three-quarters of travel policies are under 20 pages long.64%62%52%49%45%43%33%19%17%Trip purposePre-trip approvalsVirtual meetings as a travel substituteTraveler health and wellbein

13、gSustainable travelNon-employee travelBleisure and traveler benefitsHybrid or remote workDiversity,equity and inclusionTravel policy themesAround two-thirds of policies include trip purpose and pre-trip approval,followed by virtual meetings and traveler wellbeing.Q:Which of the following topics are

14、covered in your travel policy?Select all that apply.HOMETraveler parametersQ:What traveler parameters are addressed in your travel policy?Select all that apply.HOME41%32%32%32%12%6%4%4%2%1%1%Seniority,e.g.Board,VPs,DirectorsFrequent travelersNoneCompany business unitsEmployees with accessibility nee

15、ds orneurodivergent employeesEmployees with special needs,e.g.nursing mothersGenderLGBTQ+ReligionOtherAgeCompanies may have dedicated travel policies for senior employees,teams from specific business units and frequent travelers.64%63%56%52%51%44%24%11%9%4%1%FinanceHuman ResourcesProcurementSecurity

16、/Risk managementThe Executive Board/C-suitLegalSustainability/ESGInformation TechnologyOtherEmployee resource groups,e.g.female or LGBTQ+NoneThe Executive Board/C-suiteStakeholdersQ:What company stakeholders are involved in updating your travel policy in addition to travel management?Select all that

17、 apply.HOMEIn addition to travel management,Finance,HR and Procurement are typically involved in creating and updating travel policy.Travel policy prioritiesQ:What are your current priorities related to the travel policy?Select the top three.56%45%41%37%31%28%24%23%14%8%Educate employees about trave

18、l policyAlign travel policy with company goalsIncrease control over policy complianceSimplify travel policyMake travel policy more cost-focusedConsolidate travel policy across regionsMake travel policy more sustainableImprove traveler wellbeingDecrease the volume of business travelMake travel policy

19、 more detailedHOMEEducating travelers is the top priority of travel buyers when it comes to managing travel policies:Over half agree.Travel policy challengesAmong the top-three challenges,buyers mention traveler education,working with policy exceptions and managing travel policy across regions.Q:Wha

20、t challenges do you come across when updating the travel policy?Select the top three.63%46%42%41%26%22%21%19%18%11%9%4%Educating travelersManaging policy exceptionsManaging policy across regionsControlling policy complianceThe policy revision is lengthy and cumbersomeHaving the right tools to implem

21、ent policy updates,e.g.OBT with the policyconditions loadedProving its value to the company stakeholdersObtaining industry best practicesUnderstanding the value of policy changesBearing extra costs associated with introducing certain travel policiesManaging traveler profiles,e.g.non-employees or tra

22、velers with special needsDont knowHOMERegional challengesQ:What complexities do you encounter when managing travel policy in various countries or regions?Select all that apply.44%35%33%29%27%24%11%11%9%Local laws and regulationsInfluence of local cultureMultiple business units withdifferent statusLi

23、mited control in local marketsStreamlining data and reportinggloballyLack of internal local supportFinding local suppliersNoneDont knowHOMELocal laws and regulations prove to be a major complexity when it comes to managing policies across regions.Impact of policy on talent9%32%25%6%28%Somewhatnegati

24、veNo impactSomewhatpositiveExtremelypositiveDont knowQ:Whats the impact of your travel policy on attracting and retaining talent?HOMEAccording to three out of 10 travel buyers,travel policy has a positive impact on attracting and retaining talent.Travel policy regulationsEffectiveness of travel poli

25、cyEnforcing travel policyMandated policy elementsBusiness class rulesProhibited travel suppliersIn-policy air ancillariesIn-policy hotel ancillariesCost-control measuresRecent travel budget reductionsHOMEEffectiveness of travel policyQ:How effective is your current travel policy?Select one.1%6%29%52

26、%12%Not effectiveat allSlightlyeffectiveModeratelyeffectiveVery effectiveExtremelyeffectiveHOMETwo-thirds of travel buyers consider their travel policy to be extremely or very effective.Enforcing travel policyQ:How do you enforce your travel policy?Select all that apply.HOMEMost employers enforce tr

27、avel policy applying rules in online booking tools,improving traveler communication or managing travel expenses.Rewarding compliant behavior isnt common.51%50%49%48%45%43%27%26%18%1%Highlight policy compliant travel options in theOBTPerform an audit of travel expensesRegularly communicate travel pol

28、icy and itschanges via multiple channelsRequire pre-trip approvalFacilitate employees access to the travel policyRestrict out of policy bookings options in the OBTEscalate the cases of reimbursement for non-compliant travel expensesDo not reimburse for non-compliant travelexpensesSend travelers on-t

29、rip reminders about policycompliant travel behaviorReward compliant traveler behaviorRestrict out of policy booking optionsAmong the travel policy elements,air class is mandated most frequently:Nine in 10 travel buyers say so.Over half mandate use of corporate cards,car rental class and meal allowan

30、ce.Mandated policy elementsWhat travel policy elements do you mandate?Select what applies.88%62%56%51%47%46%43%34%27%24%16%13%12%8%10%27%37%28%29%43%30%49%53%59%55%43%38%57%11%7%21%24%11%27%17%20%17%29%44%50%35%Air classCorporate credit card useCar rental classMeal allowanceHotel room rate capCar re

31、ntal supplierRail classHotel classAir supplierHotel supplierDirect flightsRail instead of air,where possibleRail supplierPublic transportation useMandatedEncouraged but not mandatedNeither mandated nor encouragedHOME79%60%56%15%6%Flight duration,hoursTraveler profile,e.g.directorsand aboveGeography,

32、e.g.intercontinentallyOtherNone-businessclass is notallowedBusiness class rulesQ:When are your employees allowed to travel business class?Select the parameters that apply.HOME7 hours avgMost travel policies factor in flight duration when defining the rules around traveling business class.On average,

33、business class is allowed on flights over seven hours long.Prohibited travel suppliersEight in 10 travel buyers say their policy doesnt allow the use of sharing economy accommodation.Q:Which of the following travel suppliers does your policy prohibit?Select all that apply.27%Chauffeured cars34%Servi

34、ced apartments80%Sharing economy accommodationHOMEIn-policy air ancillariesQ:According to your policy,what air service charges do you reimburse for?Select all that apply.89%48%46%42%34%12%11%6%4%Baggage feesAirplane seat selectionOn-board Wi-FiSecurity clearance programs,e.g.TSA PreCheckOn-board foo

35、d and beveragesPriority boardingAirline lounge accessAir class upgradesIn-flight entertainmentHOMETravel policies rarely include airline priority boarding,lounge access or class upgrades.In-policy hotel ancillariesQ:What hotel service charges do you reimburse for?Select all that apply.75%55%52%45%16

36、%15%2%1%Wi-Fi chargesHotel room serviceHotel laundry serviceEarly check-in/late check-outHotel room minibarAccess to fitness club orswimming poolEntertainment/movie rentalHotel room upgradesHOMEAmong in-policy hotel ancillaries,Wi-Fi charges are covered most often,while room upgrades arent included.

37、Cost-control measures80%58%34%33%26%23%14%14%6%6%5%4%1%Encourage meetings onlineCut all non-essential travelEncourage fewer but longer tripsUse tools to lower the cost of a trip,e.g.price assuranceStrict travel expense controlLimit number of employees on a tripUse public transportation instead of ta

38、xisLower class of air travelReduce extras,e.g.club membership or upgradesDecrease the category of hotelsAllow booking directly with suppliers if the price is lowerNoneReduce the meal allowance59%YES41%NOSix in 10 travel buyers say their company reduced its travel budget in the past few years,and 96%

39、introduced cost-control policies,most popular aiming to reduce the travel volume.Q:What cost-control measures did you introduce in the past few years?Select all that apply.Q:In the past few years,did your company reduce its travel budget?HOMERecent travel budget reductionTravel policy updates and co

40、mmunicationFrequency of policy updatesLast policy updateCommunication channelsThe effectiveness of communicationTrends shaping travel policyHOMELast policy updateQ:When was the last time you updated your travel policy?HOME8%12%42%22%2016-20202021-2022In 2023In 2024Frequency of policy updatesQ:How of

41、ten do you revise your travel policy?10%22%26%7%30%4%Severaltimes ayearAnnuallyEvery 2-3yearsEvery 4-5yearsNo specifictimeline,when theneed arisesDont knowTwo-thirds of travel buyers have recently revised their policy.Over half of buyers revise travel policy every couple of years or more often,while

42、 three in 10 do this when needed.78%53%36%35%26%21%17%15%2%Articles on company intranetDirect emailsBanners and pop-up windows inthe OBTTrainingInternal meetingsAnnouncements on social networksBlog postsWebinarsDont knowCommunication channelsQ:What communication channels do you use to update your em

43、ployees about the travel policy?Select all that apply.HOMEIntranet is the primary instrument for communicating policy updates to company employees:Three-quarters use this method,followed by half using email.The effectiveness of communicationQ:How effective is your communication of travel policy news

44、 and updates?HOME3%15%46%28%8%Not effectiveat allSlightlyeffectiveModeratelyeffectiveRathereffectiveExtremelyeffectiveBuyers views are split over the effectiveness of travel policy communication.Trends shaping travel policySustainability and duty of care are expected to keep shaping travel policies

45、in the near future.Q:What trends do you expect to shape your travel policy?Select all that apply.HOME64%61%52%46%41%33%31%27%19%16%3%Sustainable travelSafety and securityTechnology advancementsNew Distribution Capability(NDC)Traveler wellbeingNew traveler needsHybrid work environmentNew payment and

46、expense optionsBleisureDE&IDont knowNew distribution capability(NDC)We have carefully researched and checked the information contained.However,we do not accept any liability for any damage or loss as a result of the use of the information contained in this report.Natalia TretyakevichSenior Manager,Research&IntelligenceSpainnatalia.tretyakevichbcdtravel.eu REPORT