呼叫與Microsoft團隊的互操作性.pdf

1、#CiscoLive#CiscoLiveSara Macas Salete Technical Solutions A interoperability with Microsoft Teams 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveEnter your personal notes hereCisco Webex App Questions?Use Cisco Webex App to chat with the speaker after the sessionFind this

2、 session in the Cisco Live Mobile AppClick“Join the Discussion”Install the Webex App or go directly to the Webex spaceEnter messages/questions in the Webex spaceHowWebex spaces will be moderated by the speaker until June 9,2023.1234https:/ 2023 Cisco and/or its affiliates.All rights reserved.Cisco P

3、ublicBRKCOL-20673 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveAbstractThis intermediate-level session provides attendees with a detailed understanding of how the Cisco communication solutions can interoperate with Microsoft Teams,with a specific focus on the calling sc

4、enarios.The following topics will be covered in this breakout.Using Cisco Phones with Microsoft Phone System through the Microsoft SIP Gateway(overview)Direct Routing for Microsoft Phone System(overview)Direct Routing with CUBEDirect Routing with Unified Communications Manager via Cisco Unified Bord

5、er Element(CUBE)Webex Calling for Microsoft TeamsClient-side integration for Webex Calling,Unified Communications Manager,and Webex for BroadWorksA basic understanding of Cisco calling solutions is required to get a good understanding of the content in this session.BRKCOL-20674#CiscoLive 2023 Cisco

6、and/or its affiliates.All rights reserved.Cisco PublicAgendaIntroductionUsing Cisco Phones and Peripherals with Microsoft TeamsDirect Routing for Microsoft Phone SystemWebex Calling for Microsoft TeamsKey TakeawaysBRKCOL-20675#CiscoLive 2023 Cisco and/or its affiliates.All rights reserved.Cisco Publ

7、icAgendaIntroductionIntroductionUsing Cisco Phones and Peripherals with Microsoft TeamsDirect Routing for Microsoft Phone SystemWebex Calling for Microsoft TeamsKey TakeawaysBRKCOL-20676Introduction 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveThe interoperability journ

8、ey with MicrosoftBRKCOL-2067A long history of interoperability effortA long history of interoperability effort2017No partner programMicrosoft partnerships(CVI;MTR;Peripherals;CUBE;Webex Contact Center)CUCM IM&P SIP FederationsCUCM IM&P SIP FederationsVCS Traffic Classification VCS Traffic Classifica

9、tion TANDBERG VCSTANDBERG VCSVCS Lync GatewayVCS Lync GatewayVCS SIP BrokerVCS SIP BrokerVCS OCS RelayVCS OCS RelayCisco ExpresswayCisco ExpresswayCisco Meeting ServerCisco Meeting ServerVIMTVIMTWebRTCWebRTCMTRMTRWebex Webex CallCall AppAppCUCILyncCUCILync8 2023 Cisco and/or its affiliates.All right

10、s reserved.Cisco Public#CiscoLiveTerminology hone yste hone yste icrosoft ate ayMicrosoft SIP Microsoft SIP Gateway:Gateway:A Microsoft Microsoft software solution that lets your organization use any compatible SIP device with Microsoft Teams to preserve your investments in SIP devices hone yste hon

11、e yste C Microsoft Direct Microsoft Direct Routing:Routing:A MicrosoftMicrosoft solution that lets you connect a supported,customer-provided Session Border Controller(SBC)to Microsoft Phone System.It allows you to configure on-premises PSTN connectivity with Microsoft Teams client ergency ergency es

12、pon er espon er nity nityConnectionConnection ni e C ni e C Webex Calling Webex Calling Dedicated Dedicated Instance:Instance:A dedicated cloud instance option based on Cisco Unified Cisco Unified Communications Communications ManagerManager architecture.It is integrated into Webex Calling and takes

13、 advantage of Webex platform services Cloud Connected Cloud Connected Unified Unified Communications:Communications:Provides analytical insights,enhanced management capabilities,and value-added services for Cisco Unified Cisco Unified Communications Communications Manager Manager(UCM)on-premises del

14、ivered through the Webex cloudcloud platform.Some useful concepts mentioned in the sessionBRKCOL-20679 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMicrosoft Teams calling experience with Microsoft Phone SystemBRKCOL-2067PSTNCompany A(Teams user)Company B(not MSFT feder

15、ated)and any PSTN numberCompany C(Microsoft Federated)Company ACompany A(phone number)MSFT TeamsThis is the experience if using Microsoft Teams for Teams-to-Teams calls and Microsoft Phone System.We will see different scenarios adding Cisco components such as MPP phones,CUBE,or a Cisco Call Control(

16、replacing Microsoft Phone System or co-existing with it)Teams-to-Teams callsMicrosoft Phone System required10#CiscoLive 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicAgendaIntroductionUsing Cisco Phones and Peripherals with Microsoft TeamsUsing Cisco Phones and Peripherals with Mi

17、crosoft TeamsDirect Routing for Microsoft Phone SystemWebex Calling for Microsoft TeamsKey TakeawaysBRKCOL-206711Using Cisco Phones and Peripherals with Microsoft TeamsMicrosoft Teams certified peripherals 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMicrosoft Teams cer

18、tified peripheralsUp to 4K UHD intelligent USB webcam.Supports Windows HelloAffordable dual or mono headset with USC-A,USB-C,or RJ-9 connections and in-line Microsoft Teams buttonEveryday dual or mono Bluetooth wireless headset with Voice Activated Microphones and on-ear Microsoft Teams buttonDesk C

19、amera 4KHeadset 720 seriesHeadset 320 seriesBRKCOL-206714Cisco Phones and the Microsoft SIP Gateway 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMicrosoft SIP GatewayConceptBRKCOL-2067PSTNMSFT Phone SystemMSFT Phone SystemCisco MPP PhoneMicrosoft Teams userMicrosoft SIP

20、 GatewayMicrosoft SIP Gateway allows registration of SIP Phones in Microsoft Phone System.Cisco MPP phones Cisco MPP phones are listed as compatible with Microsoft SIP Gateway,although this solution is not certified by Cisco.Limitations include:Limitations include:No Presence on Call QueuesNo softke

21、y templatesNo survivability(SBA)No shared-linesIncomplete device info on Teams Admin Center 16 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMicrosoft SIP GatewayIntracompany and B2B ArchitectureBRKCOL-2067PSTNCompany A(Teams user)Company B(not MSFT federated)and any PST

22、N numberCompany C(Microsoft Federated)Company A(phone number)MSFT TeamsCisco MPP phone on Company AMicrosoft Microsoft SIP GatewaySIP Gateway17#CiscoLive 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicAgendaIntroductionUsing Cisco Phones and Peripherals with Microsoft TeamsDirect R

23、outing for Microsoft Phone SystemDirect Routing for Microsoft Phone SystemDirect Routing with CUBEDirect Routing with Unified Communications Manager via Cisco Unified Border Element(CUBE)Webex Calling for Microsoft TeamsKey TakeawaysBRKCOL-206718Direct Routing for Microsoft Phone System 2023 Cisco a

24、nd/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMicrosoft Direct Routing with CUBEConceptBRKCOL-2067PSTNMSFT Phone SystemMSFT Phone SystemMicrosoft Teams userWith Microsoft Direct Routing,you can configure on-premises PSTN connectivity with Microsoft Teams client.CUBECUBE is a certifi

25、ed SBC for Microsoft Direct RoutingCUBE20 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCUBE for Direct Routing to the PSTNCUBE certification supports:Calls between Teams Calling and PSTN SIP trunks Media Bypass High Availability E911 Calling with Intrado and Bandwidth I

26、nterworking with Cisco Telephony AdaptersCUBE-Version tested:14.4(IOS-XE 17.6.1a or later)Requires CUBE trunk licensesDocumentationUse the Direct Routing PSTN application noteAdditional,application-specific configuration notes to simplify your deploymentPSTNE911FXS NIMBRKCOL-2067https:/ 2023 Cisco a

27、nd/or its affiliates.All rights reserved.Cisco Public#CiscoLiveYES,BUTBUTI have CUCM already connected to the PSTN.Can I do Direct Routing and make calls between MSFT Teams Phone System and CUCM?BRKCOL-206722 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMicrosoft Direct

28、 Routing with CUCM via CUBETestedTested Network TopologyBRKCOL-2067PSTNMSFT Phone SystemMSFT Phone SystemMicrosoft Teams usersCustomers using Microsoft Phone System have the option of not only connecting to the PSTN using CUBE,but also to an internal phone system to an internal phone system such as

29、Cisco Unified Communications such as Cisco Unified Communications Manager.Manager.This is not a recommended solution,This is not a recommended solution,but it has been tested and but it has been tested and documenteddocumentedfor your reference.for your reference.The following topology uses a co-res

30、ident CUBE for Direct Routing.You can also use a dedicated CUBE instance for Direct Routing and an additional gateway for connection to the PSTN.CUBECisco IP PhonesCUCMhttps:/ 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveDirect Routing through CUCM via CUBE and Interwor

31、king with CUCMSupported Call PathsBRKCOL-2067MSFT Phone SystemMSFT Phone SystemPSTNMicrosoft Teams usersCUBECisco IP PhonesCalls between Cisco Phones and the PSTNCalls between MSFT Teams users and the PSTN via CUBE(Direct Routing)Calls between Cisco Phones and MSFT Teams users(limitations apply)CUCM

32、Calls between MSFT Teams users and the PSTN via CUCM and CUBE(Direct Routing)24 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveInterworking Cisco UCM with Microsoft Phone System via CUBELimitations highlights(just to name a few)BRKCOL-2067MSFT Phone SystemMSFT Phone Syste

33、mPSTNMicrosoft Teams usersCUBECisco IP PhonesCUCM Direct routing for Microsoft Phone System does not support video codecsdoes not support video codecs,therefore only audio calls can be established between Cisco UCM and Microsoft Phone System clients using this solution.Lines cannot be sharedLines ca

34、nnot be shared between Cisco UCM and Microsoft Phone System clients.Call completion(callbackcallback,automatic callback)is not possible not possible when calling a Microsoft Phone System number from Cisco UCM.https:/ 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveAn alter

35、native to Direct RoutingClient-side integrationsBRKCOL-2067What we support and suggest is the Webex App integration within MSFT Webex App integration within MSFT TeamsTeams.It is a client-side integration where the Webex app is co-present with the Microsoft Teams app on the desktop/mobile,and where

36、we are enhancing the user experience such that the Webex app will remain hidden and the end user would not notice the cross launch when placing or receiving calls26#CiscoLive 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicAgendaIntroductionUsing Cisco Phones and Peripherals with Mi

37、crosoft TeamsDirect Routing for Microsoft Phone SystemWebex Calling for Microsoft TeamsWebex Calling for Microsoft TeamsClient-side integration for Webex Calling,Unified Communications Manager,and Webex for BroadWorksKey TakeawaysBRKCOL-206727Webex Calling for Microsoft Teams 2023 Cisco and/or its a

38、ffiliates.All rights reserved.Cisco Public#CiscoLiveCisco DevicesCisco DevicesTake advantage of award winning Cisco Devices for immersive and inclusive collaboration experiencesWebex MessagingWebex MessagingHigh-security messaging powered by Webex interoperates with Microsoft Teams through a simple

39、third-party integrationWebex MeetingsWebex MeetingsEnable high-security meetings with Webex end-to-end encryptionWebex CallingWebex CallingLaunch enterprise-grade calls powered by Webex directly from Microsoft TeamsWebex Webex SlidoSlido ntegrate Ciscos in ustry-leading audience engagement platform

40、with Microsoft TeamsWebex integrations with Microsoft TeamsBRKCOL-206729 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCisco Webex Calling for Microsoft TeamsBRKCOL-2067Use existing Cisco calling Use existing Cisco calling infrastructure:infrastructure:Webex Calling,Webe

41、x Calling,Webex Webex CallingCalling DedicatedDedicatedInstanceInstance,Webex for BroadWorks or CUCMWebex for BroadWorks or CUCMClick to call with your existing Cisco Click to call with your existing Cisco phones from MSFT Teamsphones from MSFT TeamsNo compromise on calling featuresNo compromise on

42、calling featuresNo dial plan or routing reNo dial plan or routing re-configuration configuration requiredrequiredNo additional license costsNo additional license costsThe simple way to integrate Microsoft Teams Messaging and Cisco CallingEdward Kuhn:4006Edward Kuhn:400630 2023 Cisco and/or its affil

43、iates.All rights reserved.Cisco Public#CiscoLiveWebex Calling+Microsoft Teams integrationPowerful way to collaborate and communicate within Microsoft TeamsBRKCOL-2067Live call windowA complete audio and video Webex Calling experienceNew landing pageImmediate access to Webex Calling toolsEdward Kuhn:

44、400631User experience video 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveAccess the User Experience video on the following link:http:/cs.co/wxcallinginteropdemoBRKCOL-206733 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWhats available on We

45、bex Calling for TeamsBRKCOL-2067Click to Call from Click to Call from MSFT Teams MSFT Teams Support audio/video callsMake a call by keying in the number in the dial paddial padMake 1:1 calls from MSFT Teams ChatChatand ChannelsChannelsSee Call History Call History Make a call by searching contacts f

46、rom Outlook/AzureOutlook/AzureListen to voicemailsvoicemailsUse your existing Calling Use your existing Calling infrastructure infrastructure Webex Calling,Webex for BroadWorks and CUCMAvailable on DesktopAvailable on DesktopWindows and MacWebex app can be Webex app can be deployed in Calling deploy

47、ed in Calling Only modeOnly modeIncluded in your Included in your Calling subscription Calling subscription No additional license costsAvailable on Mobile Available on Mobile iOS and Android Teams App from the messaging extension(1:1 chats and channels)Hide Webex AppHide Webex App option option keep

48、s the Webex App keeps the Webex App hiddenhiddenBidirectional Bidirectional PresencePresence status sync(in Beta)34 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive+32345678901+32345678901Edward KuhnRecent CallsBRKCOL-2067See all the incoming,outcoming and missed calls and

49、 call back any user from the listList shows if the call is a Webex-to-Webex call,an internal Webex Calling call or a PSTN callPSTN callWebex-to-Webex callInternal Webex Calling call35 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive+32345678901+32345678901Edward KuhnCall S

50、ettingsBRKCOL-2067Access Webex Call Settings from Microsoft Teams36 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveEdward Kuhn:4006Edward Kuhn:4006In-Call WindowBRKCOL-2067Mid-Call ControlsUser has mid-call telephony options Remote Caller Noise RemovalReduce background no

51、ise for callers(for Webex Calling)Audio and Video Calling Provides both audio and video calling In-Call window provides complete Webex Calling capability set 37 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLivePresence SyncWhen a user goes on a Webex call,MSFT Teams presenc

52、e status will be updated to show user is on a call.Presence status:Presence status:Beta featureBeta featureOn a call(Beta)DND(Beta)Presenting(Mid June CY23)In a meeting(Mid June CY23)In a call(Beta)DND(Beta)Presenting(Mid June CY23)In a meeting(Mid June CY23)Webex Webex MSFT TeamsMSFT TeamsMSFT Team

53、s MSFT Teams Webex Webex Note:Note:Presence status on the Landing page is planned for CY23H2BRKCOL-206738Webex Calling for Microsoft Teams Architecture and Deployment 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Calling for MSFT Teams-Supported Call pathsCUCMBRKCO

54、L-2067PSTNCompany A(SIP URI)Company B and any PSTN numberCompany C(SIP URI)Company ACompany A(phone number)Calls to SIP URI of same domainCalls to phone number/extension of same domainCalls to phone number of a different domain(B2B)and to any PSTN numberCalls to SIP URI of a different domain(B2B)CUC

55、MExpresswaysUsers can be paired with a phone paired with a phone while using the integrationNote:This scenario uses CUCM for SIP calls behavior 40 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Calling for MSFT Teams-Supported Call pathsWebex Calling MultitenantBRKC

56、OL-2067PSTNCompany A(SIP URI)Company B(without Webex)and any PSTN numberCompany C(with Webex)Company ACompany A(phone number)Calls to SIP URI of same domainCalls to phone number/extension of same domainCalls to phone number of a different domain and to any PSTN numberCalls to SIP URI of a different

57、domainUsers can be paired with a phone paired with a phone while using the integration(not supported for SIP URI calls)Webex41 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Calling for MSFT Teams-Supported Call pathsWebex Calling Dedicated InstanceBRKCOL-2067PSTNCo

58、mpany A(SIP URI)Company B and any PSTN numberCompany C(SIP URI)Company ACompany A(phone number)Calls to SIP URI of same domainCalls to phone number/extension of same domainCalls to phone number of a different domain and to any PSTN numberCalls to SIP URI of a different domainWebex CallingDedicated I

59、nstanceUsers can be paired with a phone paired with a phone while using the integration42 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveArchitectureFor Webex Calling and Webex for BroadWorksBRKCOL-20671.User launches MSFT Teams2.Webex App registers to Webex Calling(softp

60、hone or deskphone control mode)3.User signs in and authorizes Webex Calling integration.Integration downloads and displays speed dials,call history,voicemail etc4.Users makes a video call via the integration.webextel:/protocol handler xlaunches Webex App call window to make the call.MSFT TeamsWebexw

61、ebextel:/+14081234567?jws=xxxx?isVideo=true43 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Calling for Microsoft Teams ArchitectureWebex Calling Dedicated Instance,Unified CMBRKCOL-20671.User launches MSFT Teams2.Webex App registers to DI/Unified CM(softphone or d

62、eskphone control mode)3.User signs in and authorizes Webex Calling Integration.Integration downloads and displays speed dials etc 4.If Unified CM is CCUC enabled,call history will be retrieved and displayed on Integration tab,and presence will be synced5.If Unity Connection is CCUC enabled,Voicemail

63、 will be retrieved and displayed on the Integration tab6.Users makes a video call via the integration.webextel:/protocol handler xlaunches Webex App call window to make the video call.webextel:/+14081234567?jws=xxxx?isVideo=trueExpresswayExpressway-E EExpresswayExpressway-C CUnified CM(with Unified

64、CM(with CCUC)CCUC)Unity Connection Unity Connection(with CCUC)(with CCUC)MSFT TeamsWebex44 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLivePresenceIntegration and StorageBRKCOL-2067MSFT TeamsAzureOutlookContact search and resolutionStore/Read Speed dialsVoicemailCall Histo

65、ryCall HistoryVoicemailPresenceMSFT Graph When a user searches the directory via the integration,the search will be performed against MSFT cloud(Azure,Outlook,etc)Speed dials are stored in the user profile in MSFT cloud Voicemail,Call History and Presence are retrieved from Webex(via CCUC in the cas

66、e of Unified CM or Dedicated Instance for Voicemail and Call History)MSFT TeamsWebex 45 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Calling Integration Authorization ScopeBRKCOL-2067The integration will ask for the following MSFT Teams permissions during authoriz

67、ationhttps:/ access to the members of channels for in channel 1:1 calling capabilityChat.ReadBasicRead access to the names and members of user chat threads for in chat 1:1 calling capabilityContacts.ReadRead access to user contacts to allow contact search for dialling or adding a speed dialoffline_a

68、ccessPermission so the user does not have to reauthorize each time they select the Integration tabUser.ReadRead access to user profilesUser.Read.AllRead access to user profiles full set of propertiesUser.ReadWriteRead and Write access to user profile to store speed dials46 2023 Cisco and/or its affi

69、liates.All rights reserved.Cisco Public#CiscoLiveUsing CUCM or Webex Calling DI as the calling platformAccess to Control HubAccess to Control HubSet up Webex Cloud-Connected UC for CUCM(for Call History and Presence)and Unity Connection(for Voicemail)CUCM configurationCUCM configurationCUCM Version:

70、12.5 SU7+or 14 SU3+The line number on CUCM needs to be associated to the User ID for the Call History to be populated with the usernameUsers synced to Control HubUsers synced to Control HubUsers need to be synced either from on-prem Active directory or from Cloud ADsuch as Azure to Control Hub commo

71、n identity(CI)BRKCOL-2067Pre-requisites47 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLivePresence Sync ArchitectureAliceBobAlice calls Bob Alices Webex presence is set to“On a callOn a call”Webex presence service pushes“On a caOn a call”up ate to ea s presence service for

72、 AliceAlices MSFT Teams presence is up ate to“In a callIn a call”On a callIn a callBeta featureBeta featureMSFT TeamsWebexBRKCOL-206748 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLivePresence Sync configurationReview permissionsReview permissionsPermissions should include

73、 the following:Read Presence information of all users in your organization.Read and write Presence information for all users.For all Calling platformsEnable presence on Control HubEnable presence on Control HubBRKCOL-2067Beta featureBeta featureUsers must have signed into the Webex Calling for MSFT

74、Teams integration at least once,for presence sync to be enabledUsers must sign into the Webex Calling for MSFT Teams integration once every 90 days to support presence sync49 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLivePresence syncExtra configuration for CUCM or Webex

75、 Calling Dedicated InstanceBRKCOL-2067To enable Presence for CUCM/DI extra configuration is required from Cloud Connected UC Enable presence service on CCUC service management for CUCM to start sending user presence status to cloud.Beta featureBeta feature50Enhanced Experience for Webex Calling for

76、Microsoft Teams 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveRecommendations workflow for WebexBRKCOL-2067Webex Control HubWebex Control Hub1.Set Calling behaviour on Webex2.If only interested in Calling,deploy Webex App in Calling-only mode3.For users with Microsoft Te

77、ams client only(not Webex App),Hide Webex AppSee Appendix See Appendix for detailsfor details52 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveSet Calling behaviour on WebexChoose the Call Control you would like to use in the backendBRKCOL-2067Select the callingplatform o

78、f yourchoice on Control Hub53 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex App for Calling onlyBRKCOL-2067No meetings/messagingtabsDial padCallingtab onlyEdward Kuhn54 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveHide Webex AppConfigu

79、re setting to hide Webex App in Webex Control HubBRKCOL-2067Webex App will be hidden.The app will cross-launch showing only the relevant windows(Calling,Calling settings,)but not the full Webex App.This setting can be applied to individual users,groups or to the whole org55 2023 Cisco and/or its aff

80、iliates.All rights reserved.Cisco Public#CiscoLiveHiding the Microsoft Calling buttonBRKCOL-2067Users can find both the MSFT MSFT TeamsTeams calling buttoncalling button and the Webex Call button Webex Call button in the same chat window.This could be confusing if we want to leverage the Webex Calli

81、ng integration for Microsoft Teams.We will look at different scenarios to evaluate when to hide the MSFT Teams calling button.56 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCalling scenariosIdeally Microsoft Teams button should be disabled when using this integration,b

82、ut depending on the customer scenario,we can customize Microsoft Teams calling policies to hide or show the Microsoft Teams calling button.We are considering the following scenarios:BRKCOL-2067Hybrid scenarioHybrid scenario(suboptimal)(suboptimal)For customers who:Use Webex Calling for enhanced VoIP

83、 and PSTN callsUse MSFT Teams-to-Teams to call internal and external(Microsoft federated)usersFull Webex Calling scenarioFull Webex Calling scenarioFor customers who:Use Webex for internal,external and PSTN callsRarely use MSFT Teams-to-Teams calling to call external(Microsoft federated)usersNoteNot

84、e:Webex Calling scenarios can also apply to CUCM or Webex for BroadWorks with their corresponding call flows and call priorities57 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveScenarios for customization BRKCOL-2067Hybrid scenarioHybrid scenario(suboptimal)(suboptimal)F

85、ull Webex Calling scenarioFull Webex Calling scenarioPSTNCompany A(SIP URI)Company B(without Webex)and any PSTN numberCompany C(with Webex)Company ACompany A(phone number)WebexPSTNCompany A(user)Company B and any PSTN numberCompany D(MSFT Federated)Company ACompany A(phone number)WebexMSFT TeamsComp

86、any C(with Webex)Teams-to-Teams calls58 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveRecommendations for Full Webex Calling scenarioWebex Calling for internal,external and PSTN callsBRKCOL-2067Webex Call button available from the barWebex Call button available from the

87、messaging extensionTeams-to-Teams calling buttondisabled59 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveRecommendations for Hybrid scenario(suboptimal)Webex Calling for enhanced VoIP and PSTN and Teams-to-Teams for VoIPBRKCOL-2067Teams-to-Teams calling buttonavailable f

88、rom the chat when chatting with any Teams userWebex Call button disabled from the chat*Webex Call button available from the bar to make PSTN or internal calls with advanced capabilities*Webex Call button(and all the apps)is disabled by default on chats with external(federated)users Teams-to-Teams ca

89、lls will be used for VoIP callsWebex Calling will be used for PSTN Calling or any VoIP calls with enhanced capabilities60 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveSetup workflows-Microsoft Teams Admin CenterBRKCOL-2067Full Webex Calling scenarioFull Webex Calling sc

90、enario1.Disallow Teams Calling2.Pre-install Webex Call app for all users3.Pin Webex Call app on Bar pinned apps and on the messaging extensionSee Appendix See Appendix for detailsfor detailsHybrid scenarioHybrid scenario1.Unpin Teams Calling app2.Pre-install Webex Call app for all users3.Pin Webex C

91、all app on Bar pinned apps4.Unpin Webex Call app from Messaging extension5.Disable Microsoft Phone System(optional)61 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveDisabling all Microsoft callingDisabling MSFT Phone System(Call Control and PSTN)and Teams to Teams Calling

92、BRKCOL-2067On the Calling policies for Voice,there is a policy named DisallowCallingDisallowCalling,which disables Teams to Teams voice and video calling and Teams CallingOn Manage usersManage users,apply the Calling policy DisallowCallingDisallowCalling to all users or to a subset of users62 2023 C

93、isco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveDisabling Microsoft Phone SystemBRKCOL-2067Create a customized Calling policy for Voice,disabling only some features for Teams Calling(Call Control features).Users will still be able to make private Teams to Teams callsMore info on

94、 Calling policies:https:/ Manage usersManage users,apply the new Calling policy Calling policy to all users or to a subset of users63#CiscoLive 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicAgendaIntroductionUsing Cisco Phones and Peripherals with Microsoft TeamsDirect Routing for

95、 Microsoft Phone SystemWebex Calling for Microsoft TeamsKey TakeawaysKey TakeawaysBRKCOL-206764Summary and Key takeaways 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveKey TakeawaysSIP GatewaySIP GatewayMicrosoft solution to register SIP phones on Microsoft Phone SystemCi

96、sco MPP phones are listed as compatible with the Microsoft SIP GatewayLimitations applyDirect RoutingDirect RoutingCUBE is a certified SBC for Microsoft Direct RoutingDirect Routing can also be done through CUCMInterworking between Microsoft Phone System and CUCM is not a recommended solution due to

97、 several limitationsWebex Calling for Webex Calling for Microsoft TeamsMicrosoft TeamsPreferred solution for Calling integrationCall from Microsoft Teams using a Cisco Call ControlCall control can be CUCM,Webex Calling or Webex for BroadWorksThe integration is transparent for the end userBRKCOL-2067

98、66 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCalling interop comparison matrixBRKCOL-2067Microsoft SIP GatewayMSFT Direct Routing with CUBEMSFT Direct Routing with CUBE and UCMWebex Calling for MSFT TeamsCalling platformMSFT Teams CallingMSFT Teams CallingCisco UCM+M

99、SFT Teams CallingWebex Calling,Webex Calling DI,CUCM or Webex for BroadWorksCisco licensingNoneCUBE trunk licensesCalling licenses+CUBE trunk licensesCalling licensesMicrosoft licensingE3+Calling or E5E3+Calling or E5E3+Calling or E5Min E1ProsUsing existing Cisco PhonesUsing CUBE to connect MSFT Tea

100、ms Calling to the PSTNUsing existing Cisco Calling infrastructureSeamless experience,all Cisco calling platform advantages,lower cost ConsLimitations apply,associated costs to convert Cisco Phones to MPPNo access to Cisco calling platform advantagesLimitations apply,higher costManaging 2 apps67 2023

101、 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveFill out your session surveys!Attendees who fill out a minimum of four session surveys and the overall event survey will get Cisco Live-branded socks(while supplies last)!These points help you get on the leaderboard and increase

102、your chances of winning daily and grand prizesAttendees will also earn 100 points in the Cisco Live Challenge for every survey completed.BRKCOL-206768 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicContinue your educationVisit the Cisco Showcase for related demosBook your one-on-on

103、eMeet the Engineer meetingAttend the interactive education with DevNet,Capture the Flag,and Walk-in LabsVisit the On-Demand Library for more sessions at www.CiscoL 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveRecommended sessionsBRKCOLBRKCOL-20652065Webex Calling Webex

104、Calling How How do I begin?do I begin?Justin JordanTuesday,10:30pmBRKCOLBRKCOL-24812481Successful Migrations Successful Migrations from Unified CM to from Unified CM to Webex CallingWebex CallingJohannes KrohnWednesday,10:30amBRKCOLBRKCOL-21852185Cisco IP Phones,headsets Cisco IP Phones,headsets and

105、 webcams:The and webcams:The product updates that we product updates that we all need to knowall need to knowDavid ScottThursday,10:30amIBOCOLIBOCOL-20102010Cloud Connected UC:The Cloud Connected UC:The Bridge to Migrate Your Bridge to Migrate Your OnOn-Premises Solution to Premises Solution to Webe

106、x CallingWebex CallingVladimiro Llerena&Jos Gregorio LineroTuesday,2:30pmBRKCOLBRKCOL-21842184Webex Video Webex Video Interoperability with Interoperability with Microsoft TeamsMicrosoft TeamsDavide PretiWednesday,10:30amBRKCOL-206770Thank you#CiscoLive 2023 Cisco and/or its affiliates.All rights re

107、served.Cisco Public#CiscoLive72Gamify your Cisco Live experience!Get points for attending this session!Get points for attending this session!Open the Cisco Events App.Click on Cisco Live Challenge in the si e enu.Click on View Your Badges at the top.Click the+at the bottom of the screen and scan the

108、 QR code:How:123472 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicBRKCOL-2067#CiscoLive 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveDeployment details for Webex Calling for MSFT TeamsAppendix BRKCOL-206774 2023 Cisco and/or its affiliates.All rights

109、reserved.Cisco Public#CiscoLiveMSFT Teams Service Authorization(OAuth 2.0)BRKCOL-20671User Authorization2User Token3Encrypted User TokenWebex Integration Service acts as a proxy for the Webex Calling Integration to call Microsoft Graph APIs1.User Authorizes Webex Calling Integration with Microsoft T

110、eams service2.Microsoft provides Webex Integration Service with a User Token3.Webex Integration Service encrypts token and provides to Webex Calling IntegrationThe Integration service does NOT store any user tokens.It simply acts as a proxy serviceMSFT TeamsWebex Integration Service75 2023 Cisco and

111、/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Calling Integration QueriesBRKCOL-20672Query MS Graph API(User Token)1Query MS Graph API(Encrypted User Token)Webex Integration Service acts as a proxy for the Webex Calling Integration to call Microsoft Graph APIs1.Webex Calling Int

112、egration sends query with encrypted user token to Webex Integration Service.E.g.searching irectory for“Alice”2.Webex Integration Service decrypts the user token,and sends query with token to MS Graph API.Data is returned to Webex Calling Integration on the same path.E.g.list of users atching search

113、for“Alice”including Display Names,Avatars and Phone NumbersThe Integration service does NOT store any user tokens.It simply acts as a proxy serviceMSFT TeamsWebex Integration Service76 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLivePermission policies on AzureGrant permis

114、sions for the third party apps on Azure BRKCOL-2067Update the permission policies to allow third-party apps77 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveDeployment workflowBRKCOL-2067Configure Webex Calling for MSFT TeamsUsers can click to call in conversations and di

115、al padCustomer admin allows third party apps and,specifically,Webex Call appCustomer admin can pre-install Webex Call App or allow users to install it themselvesWebex Call App can be deployed to all or groups of users with MSFT Teams App Setup policy78 2023 Cisco and/or its affiliates.All rights res

116、erved.Cisco Public#CiscoLiveGrant permissions for the entire orgBRKCOL-20671.On the MSFT Teams admin center,go to manage apps manage apps and look for Webex Webex CallCall2.Click on the app.Then,click on PermissionsPermissions3.Click on Review permissions and Review permissions and consentconsent3.C

117、lick on AcceptThis will open a pop-up to review the permissions requestedadminyourMicrosoftOPermissions are now granted for the entire organization79 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveConfigure Call History for CUCMAccess to Control HubAccess to Control HubSe

118、t Up Webex Cloud-Connected UC for On-Premises DevicesCUCM ConfigurationCUCM ConfigurationCUCM Version:12.5 SU7+The line number on CUCM needs to be associated to the User ID for the Call History to be populated with the usernameUsers synced to Users synced to Control HubControl HubThe users need to b

119、e synced either from on-prem Active directory or from Cloud ADsuch as Azure to Control Hub common identity(CI).BRKCOL-2067Solution Requirements80 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveConfigure Call History for CUCMOn the UC Management card,click InventoryInvento

120、ry.The list of cluster groups appears with the description,status,clusters,and nodes.BRKCOL-2067Enable Call History for CUCM from Call Connected UCClick DetailsDetails next to the cluster to which the particular product node belongs.The Node name with the version,product,and status appears.Click Det

121、ailsDetails next to the cluster group on which you need to enable Call History toggleThe Inventory page appears,showing the list of clusters belonging to the selected cluster group.Step 1Step 1Step 2Step 2Step 3Step 381 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveConfi

122、gure Call History for CUCMClick the Ellipsis Ellipsis icon icon next to Event History and choose Service Service ManagementManagement.The Service Management page appears with the list of services.BRKCOL-2067Enable Call History for CUCM from Call Connected UCIf the Data Collection Confirmation pop up

123、 is displayed then user has to user has to agree to the Data agree to the Data Collection Confirmation Collection Confirmation in popup window by enabling the check box and click SubmitSubmit.Use the toggle button to enable the Centralized enable the Centralized Call History Call History(see next sl

124、ide)Click SubmitSubmit.Note:Either Analytics or Deployment Insights need to be enabled for this feature.Step 5Step 5Step 4Step 4Step 6Step 682 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveConfigure Call History for CUCMBRKCOL-2067Enable Call History for CUCM from Call C

125、onnected UC83Recommendations 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveRecommendations workflow for WebexBRKCOL-2067Webex Control HubWebex Control Hub1.Set Calling behaviour on Webex2.If only interested in Calling,deploy Webex App in Calling-only mode3.For users with

126、 Microsoft Teams client only(not Webex App),Hide Webex AppSee Appendix See Appendix for detailsfor details85 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveSet Calling behaviour on WebexChoose the Call Control you would like to use in the backendBRKCOL-2067On the Client S

127、ettings tab under Calling,set your to make Calling Calling Behaviour Behaviour calls in Webex using your calling platform(Webex Calling on the example)86 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCreate an org wide License TemplateNewly created user accounts will be

128、automatically licensed for selected servicesLicense changes can be made on an org wide,group or individual user basisCalling-only mode on the Webex AppBRKCOL-206787 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveDisabling Messaging on the Webex AppCustomer uses the Webex

129、App for Calling onlyBRKCOL-2067On the LicensingLicensing tab under Users,uncheck all the boxes for MessagingCheck Existing users Existing users box and uncheck Peserve licenses for Peserve licenses for existing users existing users to apply to the entire organizationYou can also apply these settings

130、 for individual users88 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveDisabling Meetings on the Webex AppCustomer uses the Webex App for Calling onlyBRKCOL-2067On the LicensingLicensing tab under Users,uncheck all the boxes for MeetingsCheck Existing users Existing users

131、 box to apply to the entire organizationYou can also apply these settings for individual users89 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWorkflow for Full Webex Calling scenarioBRKCOL-2067Microsoft Teams Admin CenterMicrosoft Teams Admin Center1.Disallow Teams Call

132、ing2.Pre-install Webex Call app for all users3.Pin Webex Call app on Bar pinned apps and on the messaging extension90 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveDisabling all Microsoft callingDisabling MSFT Phone System(Call Control and PSTN)and Teams to Teams Calling

133、BRKCOL-2067On the Calling policies for Voice,there is a policy named DisallowCallingDisallowCalling,which disables Teams to Teams voice and video calling and Teams CallingOn Manage usersManage users,apply the Calling policy DisallowCallingDisallowCalling to all users or to a subset of users91 2023 C

134、isco and/or its affiliates.All rights reserved.Cisco Public#CiscoLivePre-installing and Pinning Webex Call AppBRKCOL-2067Add Webex Call Webex Call underPinned Apps for the App App barbar and for the Messaging extensionsMessaging extensionsOn the Setup policies for Teams apps,select the policy for yo

135、ur organizationAdd Webex Call under Installed appsInstalled apps92 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWorkflow for Hybrid scenarioBRKCOL-2067Microsoft Teams Admin CenterMicrosoft Teams Admin Center1.Unpin Teams Calling app2.Pre-install Webex Call app for all u

136、sers3.Pin Webex Call app on Bar pinned apps4.Unpin Webex Call app from Messaging extension5.Disable Microsoft Phone System(optional)93 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveUnpinning MSFT Teams CallingBRKCOL-2067Remove MSFT Teams Calling app from the pinned apps

137、his ont re ove the Calling feature from MSFT Teams,so users will still be able to call other users94 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLivePre-installing and Pinning Webex Call AppBRKCOL-2067Add Webex Call Webex Call underPinned Apps for the App barApp barOn the

138、Setup policies for Teams apps,select the policy for your organizationAdd Webex Call under Installed Installed appsapps95 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveDisabling Microsoft Phone SystemBRKCOL-2067Create a customized Calling policy for Voice,disabling only some features for Teams Calling(Call Control features).Users will still be able to make private Teams to Teams callsMore info on Calling policies:https:/ Manage usersManage users,apply the new Calling policy Calling policy to all users or to a subset of users96