1、DATA SNAPSHOTDATA SNAPSHOT2024 Employee Experience Trends:Asia-Pacific&JapanDr.Cecelia Herbert,PsyD,XMPPrincipal XM CatalystDr.Antonio Pangallo,PhDPrincipal XM ScientistTalia QuaadgrasResearch Program ManagerOctober Copyright 2023 Qualtrics.All rights reserved.KEY FINDINGS IN THIS REPORTKEY FINDINGS

2、 IN THIS REPORTAs part of Qualtrics global employee study,employees from 32 countries/regions rated their current work experiences across several components.From this study,we analyzed the five key performance indicators(Engagement,Inclusion,Well-Being,Intent to Stay,and Experience v Expectations)fo

3、r employee experience as well as the top seven drivers of Engagement in each country.In this snapshot,we share the metrics from Asia-Pacific and Japan.We found that:+KPI ratings vary by country.Engagement ratings span 51 percentage points in this region,the greatest variation of all KPIs.Intent to S

4、tay ratings have the smallest gap,spanning 28 percentage-points across the thirteen countries measured in this region.+Indonesian and Thai employees report the highest Intent to Stay.The majority of Indonesian and Thai employees(75%)expressed an intention to stay working with their employer for 3 ye

5、ars or more.Employers in Australia and New Zealand should expect the most turnover as a little over half of employees in these countries report their Intent to Stay with their current employer for at least 3 years.+Japanese employees report the greatest change in employee experience since 2021.Since

6、 2021,Japans five KPI metrics have changed on average by over 10 percentage points,the most of any country in this region.The ratings New Zealander employees provide have changed the least from 2021,shifting by just over one percentage point.+Professional development is a top driver of employee enga

7、gement.Twelve of thirteen APJ countries in this study selected I feel that my career goals can be met at this organization as a top driver of employee engagement.I am proud of this organizations efforts to have a positive impact on the world is also a top driver of Engagement in 10 of 13 countries.+

8、APJ employees changed their Experience v Expectations ratings the most since 2021.Of the five KPIs,Experience v Expectations saw the biggest ratings change since 2021,shifting by an average of 10.5 percentage points in the countries included in both studies.Inclusion ratings stayed the most stable o

9、ver the same period in this region,with an average change of just 2.8 percentage-points.Executive SummarySTUDY KEY FACTSSTUDY KEY FACTS Global employee study Online panel 32 countries/regions 36,872 employees Conducted in July of Copyright 2023 Qualtrics.All rights reserved.STUDY OVERVIEW STUDY OVER

10、VIEW The data for this report comes from a global employee study that Qualtrics conducted in the third quarter of 2023.Using an online survey,Qualtrics collected data from 36,772 employees across 32 countries/regions:Argentina,Australia,Brazil,Canada,Chile,Colombia,France,Germany,Hong Kong(China),In

11、dia,Indonesia,Italy,Japan,Malaysia,Mexico,the Netherlands,New Zealand,the Philippines,Poland,Singapore,South Africa,South Korea,Spain,Sweden,Switzerland,Republic of China(Taiwan),Thailand,Turkey,the United Arab Emirates,the United Kingdom(excluding the Republic of Ireland),the United States,and Viet

12、nam.Qualtrics surveyed approximately400 employees from Poland,South Africa,and Switzerland.500 employees from Chile,Indonesia,Malaysia,the Philippines,Taiwan,and Vietnam.1,000 employees from Argentina,Brazil,Canada,Colombia,Hong Kong,Italy,Mexico,the Netherlands,New Zealand,Singapore,South Korea,Spa

13、in,Sweden,Thailand,Turkey,and the UAE.2000 employees from Australia,France,Germany,India,Japan,and the UK.4000 employees from the United States.2024 Employee Experience Trends:Asia-Pacific&JapanFIGURES IN THE REPORTFIGURES IN THE REPORT1.KPI Questions2.Employee Experience KPIs:Global3.Well-Being by

14、Country/Region4.Inclusion by Country/Region5.Engagement by Country/Region6.Intent to Stay by Country/Region7.Experience v Expectations by Country/Region8.Employee Experience KPIs:Australia9.Employee Experience KPIs:Hong Kong(China)10.Employee Experience KPIs:India11.Employee Experience KPIs:Indonesi

15、a12.Employee Experience KPIs:Japan13.Employee Experience KPIs:Malaysia14.Employee Experience KPIs:New Zealand15.Employee Experience KPIs:Philippines16.Employee Experience KPIs:Singapore17.Employee Experience KPIs:South Korea18.Employee Experience KPIs:Republic of China(Taiwan)19.Employee Experience

16、KPIs:Thailand20.Employee Experience KPIs:Vietnam21.Engagement Drivers IndexMCopyright 2023 Qualtrics.All rights reserved.KPI QuestionsAll item responses were provided on a 5 point Likert scale.For the first four metrics,we asked employees the degree to which they agree with(Strongly disagree,Disagre

17、e,Neither agree nor disagree,Agree,Strongly agree)the below statements.Response scales for the last two metrics,Intent to Stay and Expectations,are listed with their statement.Engagement:My work gives me a feeling of personal accomplishment(Accomplish)I would recommend this company to people I know

18、as a great place to work(Recommend)The company I work for motivates me to contribute more than is normally required to complete my work(Motivate)Inclusion:I feel as if I belong at this company(Belonging)I can be myself at this company(Authenticity)At this company,everyone can succeed to their full p

19、otential,no matter who they are(e.g.,all ages,cultural backgrounds,genders,races,religions,etc.)(Equity)Well-Being:I feel energized at work(Energy)I feel positive about myself at work(Positivity)I have trusting relationships at work(Relationships)Intent to Stay:I intend to keep working at this compa

20、ny for(6 months or less/Over 6 months,up to 1 year/Over 1 year,up to 3 years/Over 3 years,up to 5 years/Over 5 years)Expectations:Overall,to what extent does your experience working at this company meet your expectations?(Far below expectations/Below expectations/Meets expectations/Exceeds expectati

21、ons/Greatly exceeds expectations)EMPLOYEE EXPERIENCE KEY PERFORMANCE INDICATOR QUESTIONSCopyright 2023 Qualtrics.All rights reserved.Metrics reported are%-favorable the percentage of responses rated 4+on the 5-point scale.KEY TAKEAWAYSEmployee Experience KPIs:GlobalTop 7 Drivers of EngagementIn 2024

22、2024 Employee Experience Key Performance Indicators:GlobalRankDriverRating1Processes73%2Encouraged Better Serve70%3Proud Efforts67%4Career Goals66%5Opportunities Learn&Dev70%6Skills79%7Believe74%38%65%68%72%73%Experience vsIntent to StayEngagementWell-BeingInclusionABOUTCopyright 2023 Qualtrics.All

23、rights reserved.30%30%35%35%40%40%45%45%50%50%55%55%60%60%65%65%70%70%75%75%80%80%20212021202220222023202320242024KPIs 2021-20240-1-5+2+6Well-BeingInclusionEngagementIntent to StayExperience v Expectations3 year%-pt change+Inclusion is the top-rated EX KPI globally,at 73%.Experience v Expectations i

24、s the lowest-rated,at 38%having their expectations exceeded.+Sixty-eight percent of employees rated their engagement favorably,2 percentage-points more than in 2021.The largest change in KPI ratings was for Experience v Expectations,increasing 6 percentage-points from 2021 to 38%.+The top driver of

25、Engagement globally is this organizations processes enable me to effectively meet my customers needs.Seventy-three percent of employees agree with this statement.This data shows the rating for five employee experience KPI ratings in 2021-2024 and the top 7 drivers of the Engagement KPI in 2024 globa

26、lly.The metrics reported represent%favorable ratings(4+out of 5).See appendix for the wording of driver items.Base:36,872 employees across 32 countries/regionsSource:Qualtrics Employee Experience 2024 Trends Global StudyWell-Being by Country/RegionWell-Being by Country/Region47%59%65%66%67%67%68%69%

27、75%77%82%88%91%JapanSouth KoreaHong KongNew ZealandTaiwanAustraliaMalaysiaSingaporeThailandVietnamPhilippinesIndonesiaIndiaKEY TAKEAWAYS+India has the highest employee Well-Being rating in the APJ region,at 91%,followed by Indonesia at 88%favorable.+The Japanese provided the lowest employee Well-Bei

28、ng rating in the region(65%),while South Koreans provided the second-lowest rating(59%)ABOUTThis chart shows the Well-Being rating for all countries/regions in the APJ Copyright 2023 Qualtrics.All rights reserved.Base:36,872 employees across 32 countries/regionsSource:Qualtrics Employee Experience 2

29、024 Trends Global StudyInclusion by Country/RegionInclusion by Country/Region44%54%62%63%68%69%71%72%72%82%88%88%89%JapanSouth KoreaHong KongTaiwanMalaysiaSingaporeNew ZealandVietnamAustraliaThailandIndiaPhilippinesIndonesiaKEY TAKEAWAYS+India and the Philippines have the highest Inclusion ratings i

30、n the APJ region,at 89%and 88%,respectively.+Japanese employees provided the lowest Inclusion rating in the region(44%).South Korean employees all reported the second-lowest Inclusion ratings,all at 54%favorable.ABOUTCopyright 2023 Qualtrics.All rights reserved.This chart shows the Inclusion ratings

31、 for all countries/regions in the APJ region.Base:36,872 employees across 32 countries/regionsSource:Qualtrics Employee Experience 2024 Trends Global StudyEngagement by Country/RegionEngagement by Country/Region38%53%56%60%65%66%67%67%73%76%83%86%89%JapanSouth KoreaHong KongTaiwanNew ZealandAustrali

32、aMalaysiaSingaporeVietnamThailandPhilippinesIndonesiaIndiaKEY TAKEAWAYS+India and Indonesia have the highest Engagement ratings in the APJ region,at 89%and 86%,respectively.+Japanese employees provided the lowest Engagement rating in the region(38%),15 percentage-points lower than the next-lowest ra

33、tings(South Korea,53%).ABOUTCopyright 2023 Qualtrics.All rights reserved.This chart shows the Engagement ratings for all countries/regions in the APJ region.Base:36,872 employees across 32 countries/regionsSource:Qualtrics Employee Experience 2024 Trends Global StudyIntent to Stay by Country/RegionI

34、ntent to Stay by Country/Region51%54%56%57%61%64%66%67%69%70%72%76%79%New ZealandAustraliaSingaporeMalaysiaHong KongJapanIndiaTaiwanSouth KoreaPhilippinesVietnamThailandIndonesiaKEY TAKEAWAYS+Indonesian employees report the highest intent to stay at their organization,with 79%reporting an Intent to

35、Stay for 3 or more years.+New Zealand employees provided the lowest Intent to Stay rating in the region(51%),followed by Australian employees(54%).ABOUTCopyright 2023 Qualtrics.All rights reserved.This chart shows the Intent to Stay ratings for all countries/regions in the APJ region.Base:36,872 emp

36、loyees across 32 countries/regionsSource:Qualtrics Employee Experience 2024 Trends Global StudyExperience v Expectations by Country/RegionExperience v Expectations by Country/Region23%24%28%29%33%34%34%34%35%36%47%49%60%TaiwanJapanMalaysiaHong KongNew ZealandSingaporeSouth KoreaVietnamIndonesiaAustr

37、aliaThailandPhilippinesIndiaKEY TAKEAWAYS+Indian employees have the highest propensity to say their experience working at their organization exceeds their expectations,with a rating of 60%.+Taiwanese employees provided the lowest Experience v Expectations rating in the region(23%),followed by Japane

38、se employees(24%).ABOUTCopyright 2023 Qualtrics.All rights reserved.This chart shows the Experience v Expectations ratings for all countries/regions in the APJ region.Base:36,872 employees across 32 countries/regionsSource:Qualtrics Employee Experience 2024 Trends Global StudyKEY TAKEAWAYSEmployee E

39、xperience KPIs:AustraliaTop 7 Drivers of EngagementIn Australia 20242024 Employee Experience Key Performance Indicators:Australia36%54%66%67%72%Experience vIntent to StayEngagementWell-BeingInclusion+Inclusion is the top-rated KPI in Australia,at 72%favorable.Experience v Expectations is the lowest-

40、rated,at 36%.+Sixty-six percent of Australian employees rate their engagement favorably,5 percentage-points more than in 2021.The largest change in KPI ratings was for Experience v Expectations,increasing 12 percentage-points from 2021 to 36%.+The top driver of Engagement in Australia is I am proud

41、of this organizations efforts to have a positive impact on the world.Sixty-six percent of Australian employees agree with this statement.ABOUTCopyright 2023 Qualtrics.All rights reserved.10%10%20%20%30%30%40%40%50%50%60%60%70%70%80%80%90%90%20212021202220222023202320242024Australia KPIs 2021-2024+1+

42、1+5-5+12Well-BeingInclusionEngagementIntent to StayExperience v Expectations3 year%-pt changeThis data shows the five employee experience KPI ratings in 2021-2024 and the top 7 drivers of the Engagement KPI in 2024 in Australia.RankDriverRating1Proud Efforts66%2Career Goals64%3Encouraged Better Serv

43、e69%4Processes74%5Believe76%6Opps Learn&Dev69%7Open Honest62%Base:36,872 employees across 32 countries/regionsSource:Qualtrics Employee Experience 2024 Trends Global StudyKEY TAKEAWAYSEmployee Experience KPIs:Hong Kong(China)Top 7 Drivers of EngagementIn Hong Kong(China),20242024 Employee Experience

44、 Key Performance Indicators:Hong Kong(China)29%56%61%62%65%Experience vEngagementIntent to StayInclusionWell-Being+Employee Well-Being is the top-rated KPI in Hong Kong(China),at 65%favorable.Experience v Expectations is the lowest-rated,at 29%.+Fifty-six percent of Hong Kong(China)employees rate th

45、eir engagement favorably,the same as in 2021.The largest change in KPI ratings was for Intent to Stay,dropping 21 percentage-points from 2021 to 61%.+The top driver of Engagement in Hong Kong(China)is my career goals can be met at this organization.Fifty-eight percent of employees agree with this st

46、atement.ABOUTCopyright 2023 Qualtrics.All rights reserved.10%10%20%20%30%30%40%40%50%50%60%60%70%70%80%80%90%90%20212021202220222023202320242024Hong Kong(China)KPIs 2021-2024-10-210+15Well-BeingInclusionEngagementIntent to StayExperience v Expectations3 year%-pt changeThis data shows the five employ

47、ee experience KPI ratings in 2021-2024 and the top 7 drivers of the Engagement KPI in 2024 in Hong Kong(China).RankDriverRating1Career Goals58%2Proud Efforts55%3Opps Learn&Dev62%4Encouraged Better Serve56%5Career Discuss56%6Open Honest55%7Processes60%Base:36,872 employees across 32 countries/regions

48、Source:Qualtrics Employee Experience 2024 Trends Global Study50%50%55%55%60%60%65%65%70%70%75%75%80%80%85%85%90%90%95%95%202220222023202320242024+3+3+4KEY TAKEAWAYSEmployee Experience KPIs:IndiaTop 7 Drivers of EngagementIn India,20242024 Employee Experience Key Performance Indicators:India60%66%88%

49、89%91%Experience vIntent to StayInclusionEngagementWell-BeingABOUTCopyright 2023 Qualtrics.All rights reserved.India KPIs 2022-2024+2+3Well-BeingInclusionEngagementIntent to StayExperience v Expectations+Employee Well-Being is the top-rated KPI in India,at 91%favorable.Experience v Expectations is t

50、he lowest-rated,at 60%.+Eighty-nine percent of Indian employees rate their engagement favorably,4 percentage-points more than in 2021,which was the largest change across the EX KPIs.+The top driver of Engagement in Indian is my career goals can be met at this organization.Eighty-eight percent of Ind

51、ian employees agree with this statement.2 year%-pt changeThis data shows the five employee experience KPI ratings in 2022-2024 and the top 7 drivers of the Engagement KPI in 2024 in India.Data was not collected on Indian KPIs in 2021.RankDriverRating1Career Goals88%2Processes90%3Encouraged Better Se

52、rve91%4Proud Efforts90%5Career Discuss85%6Opps Learn&Dev91%7Action Soc Resp86%Base:36,872 employees across 32 countries/regionsSource:Qualtrics Employee Experience 2024 Trends Global StudyKEY TAKEAWAYSEmployee Experience KPIs:IndonesiaTop 7 Drivers of EngagementIn Indonesia,20242024 Employee Experie

53、nce Key Performance Indicators:Indonesia35%79%86%88%89%Experience vIntent to StayEngagementWell-BeingInclusionABOUTThis data shows the five employee experience KPI ratings from 2022-2024 and the top 7 drivers of the Engagement KPI in 2024 in Indonesia.Data was not collected on Indonesian KPIs in Cop

54、yright 2023 Qualtrics.All rights reserved.30%30%40%40%50%50%60%60%70%70%80%80%90%90%202220222023202320242024Indonesia KPIs 2022-2024+8+2+4+11+3Well-BeingInclusionEngagementIntent to StayExperience v Expectations+Inclusion is the top-rated KPI in Indonesia,at 89%favorable.Experience v Expectations is

55、 the lowest-rated,at 35%.+Eighty-six percent of Indonesian employees rate their engagement favorably,11 percentage-points more than in 2022,the largest change in KPI ratings.+The top driver of Engagement in Indonesia is this organization is taking action to be socially responsible.Eighty-four percen

56、t of Indonesian employees agree with this statement.2 year%-pt changeRankDriverRating1Action Soc Resp84%2Processes86%3Adapt Change86%4Snr Leader Feedback80%5Link83%6Everyone Same80%7Physical Workspace87%Base:36,872 employees across 32 countries/regionsSource:Qualtrics Employee Experience 2024 Trends

57、 Global StudyKEY TAKEAWAYSEmployee Experience KPIs:JapanTop 7 Drivers of EngagementIn Japan,20242024 Employee Experience Key Performance Indicators:Japan24%38%44%47%64%Experience vEngagementInclusionWell-BeingIntent to StayABOUTCopyright 2023 Qualtrics.All rights reserved.10%10%20%20%30%30%40%40%50%

58、50%60%60%70%70%80%80%20212021202220222023202320242024Japan KPIs 2021-2024-14-9-7-129Well-BeingInclusionEngagementIntent to StayExperience v Expectations+Intent to Stay is the top-rated KPI in Japan at 64%favorable.Experience v Expectations is the lowest-rated,at 24%.+Thirty-eight percent of Japanese

59、 employees rate their engagement favorably,7 percentage-points less than in 2021.The largest change in KPI ratings was for employee Well-Being,decreasing 14 percentage-points from 2021 to 47%.+The top driver of Engagement in the Japan is my career goals can be met at this organization.Thirty-six per

60、cent of Japanese employees agree with this statement.This data shows the five employee experience KPI ratings from 2021-2024 and the top 7 drivers of the Engagement KPI in 2024 in Japan.3 year%-pt changeRankDriverRating1Career Goals36%2Opps Learn&Dev43%3Proud Efforts46%4Career Discuss30%5Processes46

61、%6Believe40%7Snr Leader Feedback34%Base:36,872 employees across 32 countries/regionsSource:Qualtrics Employee Experience 2024 Trends Global StudyKEY TAKEAWAYSEmployee Experience KPIs:MalaysiaTop 7 Drivers of EngagementIn Malaysia,20242024 Employee Experience Key Performance Indicators:Malaysia28%57%

62、67%68%68%Experience vIntent to StayEngagementInclusionWell-BeingABOUTThis data shows the five employee experience KPI ratings from 2022-2024 and the top 7 drivers of the Engagement KPI in 2024 in Malaysian.Data was not collected on Malaysian KPIs in Copyright 2023 Qualtrics.All rights reserved.25%25

63、%35%35%45%45%55%55%65%65%75%75%85%85%202220222023202320242024Malaysia KPIs 2022-2024-4-7-2-1-6Well-BeingInclusionEngagementIntent to StayExperience v Expectations+Inclusion and employee Well-Being is the top-rated KPIs in Malaysia,at 68%favorable.Experience v Expectations is the lowest-rated,at 28%.

64、+Sixty-seven percent of Malaysian employees rate their engagement favorably,1 percentage-point fewer than in 2022.The largest change in KPI ratings was for employee Intent to Stay,decreasing 7 percentage-points from 2022 to 57%.+The top driver of Engagement in Malaysia is I am encouraged to develop

65、new and better ways of serving customers.Seventy-one percent of Malaysian employees agree with this statement.2 year%-pt changeRankDriverRating1Encouraged Better Serve71%2Opps Learn&Dev73%3Career Goals62%4Processes68%5Career Discuss60%6Snr Leader Feedback59%7Treated77%Base:36,872 employees across 32

66、 countries/regionsSource:Qualtrics Employee Experience 2024 Trends Global StudyKEY TAKEAWAYSEmployee Experience KPIs:New ZealandTop 7 Drivers of EngagementIn New Zealand,20242024 Employee Experience Key Performance Indicators:New Zealand33%51%65%66%71%Experience vIntent to StayEngagementWell-BeingIn

67、clusionABOUTCopyright 2023 Qualtrics.All rights reserved.15%15%25%25%35%35%45%45%55%55%65%65%75%75%20212021202220222023202320242024New Zealand KPIs 2021-2024-10+2-3+1Well-BeingInclusionEngagementIntent to StayExperience v Expectations+Inclusion is the top-rated KPI in New Zealand,at 71%favorable.Exp

68、erience v Expectations is the lowest-rated,at 33%.+Sixty-five percent of New Zealand employees rate their engagement favorably,2 percentage-points more than in 2021.The largest change in KPI ratings was for Intent to Stay,decreasing 3 percentage-points from 2021 to 51%.+The top driver of Engagement

69、in New Zealand is my career goals can be met at this organization.Sixty percent of New Zealander employees agree with this statement.This data shows the five employee experience KPI ratings from 2021-2024 and the top 7 drivers of the Engagement KPI in 2024 in New Zealand.3 year%-pt changeRankDriverR

70、ating1Career Goals60%2Opps Learn&Dev67%3Processes70%4Encouraged Better Serve65%5Proud Efforts68%6Open Honest59%7Future67%Base:36,872 employees across 32 countries/regionsSource:Qualtrics Employee Experience 2024 Trends Global StudyKEY TAKEAWAYSEmployee Experience KPIs:PhilippinesTop 7 Drivers of Eng

71、agementIn the Philippines,20242024 Employee Experience Key Performance Indicators:Philippines49%70%82%83%88%Experience vIntent to StayWell-BeingEngagementInclusionABOUTThis data shows the five employee experience KPI ratings from 2022-2024 and the top 7 drivers of the Engagement KPI in 2024 in Malay

72、sian.Data was not collected on Malaysian KPIs in Copyright 2023 Qualtrics.All rights reserved.40%40%45%45%50%50%55%55%60%60%65%65%70%70%75%75%80%80%85%85%90%90%202220232024Philippines KPIs 2022-2024+11-3+8+3+5Well-BeingInclusionEngagementIntent to StayExperience v Expectations+Inclusion is the top-r

73、ated KPI in the Philippines,at 88%favorable.Experience v Expectations is the lowest-rated,at 49%.+Eighty-three percent of Filipino employees rate their engagement favorably,8 percentage-point more than in 2022.The largest change in KPI ratings was for Inclusion,increasing 11 percentage-points from 2

74、022 to 88%.+The top driver of Engagement in the Philippines is I am proud of this organizations efforts to have a positive impact on the world.Eighty-five percent of Filipino employees agree with this statement.2 year%-pt changeRankDriverRating1Proud Efforts85%2Opps Learn&Dev86%3Career Goals80%4Proc

75、esses88%5Env Practices80%6Career Discuss76%7Report Unethical80%Base:36,872 employees across 32 countries/regionsSource:Qualtrics Employee Experience 2024 Trends Global StudyKEY TAKEAWAYSEmployee Experience KPIs:SingaporeTop 7 Drivers of EngagementIn Singapore,20242024 Employee Experience Key Perform

76、ance Indicators:Singapore34%56%67%69%69%Experience vIntent to StayEngagementInclusionWell-BeingABOUTCopyright 2023 Qualtrics.All rights reserved.15%15%25%25%35%35%45%45%55%55%65%65%75%75%2021202220232024Singapore KPIs 2021-2024+9+5+110+12Well-BeingInclusionEngagementIntent to StayExperience v Expect

77、ations+Inclusion and employee Well-Being are the top-rated KPI in Singapore,each at 69%favorable.+Sixty-seven percent of Singaporean employees rate their engagement favorably,11 percentage-points more than in 2021.The largest change in KPI ratings was for Experience v Expectations,increasing 12 perc

78、entage-points from 2021 to 34%.+The top driver of Engagement in Singapore is my career goals can be met at this organization.Sixty-five percent of Singaporean employees agree with this statement.This data shows the five employee experience KPI ratings from 2021-2024 and the top 7 drivers of the Enga

79、gement KPI in 2024 in Singapore.3 year%-pt changeRankDriverRating1Career Goals65%2Encouraged Better Serve73%3Processes72%4Proud Efforts72%5Career Discuss62%6Open Honest65%7Productive69%Base:36,872 employees across 32 countries/regionsSource:Qualtrics Employee Experience 2024 Trends Global StudyKEY T

80、AKEAWAYSEmployee Experience KPIs:South KoreaTop 7 Drivers of EngagementIn South Korea,20242024 Employee Experience Key Performance Indicators:South Korea34%53%54%59%69%Experience vEngagementInclusionWell-BeingIntent to StayABOUTThis data shows the five employee experience KPI ratings from 2022-2024

81、and the top 7 drivers of the Engagement KPI in 2024 in South Korea.Data was not collected on South Korean KPIs in Copyright 2023 Qualtrics.All rights reserved.25%25%30%30%35%35%40%40%45%45%50%50%55%55%60%60%65%65%70%70%75%75%202220232024South Korea KPIs 2022-2024-2+3+60+5Well-BeingInclusionEngagemen

82、tIntent to StayExperience v Expectations+Intent to Stay is the top-rated KPI in South Korea,at 69%favorable.Experience v Expectations is the lowest-rated,at 34%.+Fifty-three percent of South Korean employees rate their engagement favorably,6 percentage-point more than in 2022,the largest change in K

83、PI ratings.+The top driver of Engagement in the South Korea is I am proud of this organizations efforts to have a positive impact on the world.Forty-nine percent of South Korean employees agree with this statement.2 year%-pt changeRankDriverRating1Proud Efforts49%2Opps Learn&Dev51%3Processes58%4Care

84、er Goals55%5Career Discuss51%6Encouraged Better Serve52%7Snr Leader Feedback45%Base:36,872 employees across 32 countries/regionsSource:Qualtrics Employee Experience 2024 Trends Global StudyKEY TAKEAWAYSEmployee Experience KPIs:Republic of China(Taiwan)Top 7 Drivers of EngagementIn Taiwan,20242024 Em

85、ployee Experience Key Performance Indicators:Republic of China(Taiwan)23%60%63%67%67%Experience vEngagementInclusionIntent to StayWell-BeingABOUTCopyright 2023 Qualtrics.All rights reserved.2021202220232024Taiwan KPIs 2021-2024Well-BeingInclusionEngagementIntent to StayExperience v ExpectationsData

86、not available+Employee Well-Being is the top-rated KPI in Taiwan,at 67%favorable.Experience v Expectations is the lowest-rated,at 23%.+The top driver of Engagement in Taiwan is my career goals can be met at this organization.Fifty-six percent of Taiwanese employees agree with this statement.This dat

87、a shows the five employee experience KPI ratings and the top 7 drivers of the Engagement KPI in 2024 in Taiwan.Data was not collected on Taiwanese KPIs in 2021-2023.RankDriverRating1Career Goals56%2Career Discuss53%3Processes60%4Believe60%5Proud Efforts57%6Encouraged Better Serve62%7Env Practices68%

88、Base:36,872 employees across 32 countries/regionsSource:Qualtrics Employee Experience 2024 Trends Global StudyKEY TAKEAWAYSEmployee Experience KPIs:ThailandTop 7 Drivers of EngagementIn Thailand,20242024 Employee Experience Key Performance Indicators:Thailand47%75%76%76%82%Experience vWell-BeingEnga

89、gementIntent to StayInclusionABOUTCopyright 2023 Qualtrics.All rights reserved.15%15%25%25%35%35%45%45%55%55%65%65%75%75%85%85%95%95%20212021202220222023202320242024Thailand KPIs 2021-2024-6-2-2-5+14Well-BeingInclusionEngagementIntent to StayExperience v Expectations+Inclusion is the top-rated KPI i

90、n Thailand,at 82%favorable.+Seventy-six percent of Thai employees rate their engagement favorably,2 percentage-points less than in 2021.The largest change in KPI ratings was for Experience v Expectations,increasing 14 percentage-points from 2021 to 47%.+The top driver of Engagement in Thailand is I

91、am encouraged to develop new and better ways of serving customers.Eighty-three percent of Thai employees agree with this statement.This data shows the five employee experience KPI ratings from 2021-2024 and the top 7 drivers of the Engagement KPI in 2024 in Thailand.3 year%-pt changeRankDriverRating

92、1Encouraged Better Serve83%2Career Goals81%3Career Discuss75%4Link Performance74%5Opps Learn&Dev85%6Processes83%7Proud Efforts78%Base:36,872 employees across 32 countries/regionsSource:Qualtrics Employee Experience 2024 Trends Global StudyKEY TAKEAWAYSEmployee Experience KPIs:VietnamTop 7 Drivers of

93、 EngagementIn Vietnam,20242024 Employee Experience Key Performance Indicators:Vietnam34%72%72%73%77%Experience vIntent to StayInclusionEngagementWell-BeingABOUTCopyright 2023 Qualtrics.All rights reserved.2021202220232024Vietnam KPIs 2021-2024Well-BeingInclusionEngagementIntent to StayExperience v E

94、xpectationsData not available+Employee Well-Being is the top-rated KPI in Vietnam,at 77%favorable.Experience v Expectations is the lowest-rated,at 34%.+The top driver of Engagement in Vietnam is my career goals can be met at this organization.Seventy-eight percent of Vietnamese employees agree with

95、this statement.This data shows the five employee experience KPI ratings and the top 7 drivers of the Engagement KPI in 2024 in Vietnam.Data was not collected on Vietnamese KPIs in 2021-2023.RankDriverRating1Career Goals78%2Encouraged Better Serve83%3Env Practices72%4Processes79%5Proud Efforts75%6Cha

96、llenge Tradition62%7Meaningful82%Base:36,872 employees across 32 countries/regionsSource:Qualtrics Employee Experience 2024 Trends Global StudyEngagement Drivers IndexThrough regressions,we found the top seven drivers of the engagement KPI for each country in 2024.Statements for each driver are summ

97、arized below:EMPLOYEE EXPERIENCE ENGAGEMENT DRIVERSCopyright 2023 Qualtrics.All rights reserved.DriverStatementAction Soc RespThis organization is taking action to be socially responsible(e.g.,supporting community events,charitable causes etc.)Adapt ChangeI feel supported in my efforts to adapt to o

98、rganizational changesBelieveI believe in the organizations valuesBenefits Meet NeedsThe employee benefits I have meet my needsCareer DiscussI have meaningful discussions with my manager about my career developmentCareer GoalsOverall,I feel that my career goals can be met at this organizationCaresMy

99、manager cares about my well-beingChallenge TraditionAt this organization,I can challenge the traditional ways of doing thingsCompany SupportThis organization supports my efforts to balance my work and personal lifeConfidentI have confidence in senior leadership to make the right decisions for this o

100、rganizationContinually ImproveThis organization continually improves the way work gets doneCooperate Job DoneThe people I work with cooperate to get the job doneEncouraged Better ServeI am encouraged to develop new and better ways of serving customersEnv PracticesThis organization fosters environmen

101、tally friendly practices(e.g.recycling,paperless culture,saving energy)Everyone SameAt this organization,everyone is held to the same ethical standardsFlexibilityI have the flexibility I need in my work schedule to meet both work and personal needsFutureI believe this organization has an outstanding

102、 futureDriverStatementLinkI can see a clear link between my work and this organizations strategic objectivesLink PerformanceMy pay is clearly linked to my performanceMeaningfulI receive meaningful recognition when I do a good jobOpen HonestThere is open and honest communication at this organizationO

103、pps Learn&DevI have good opportunities to learn and develop at this organizationPhysical WorkspaceMy physical workspace allows me to be productivePositive ChangeI have seen positive changes as a result of previous surveysProcessesThis organizations processes enable me to effectively meet my customer

104、s needsProductiveThe work processes at this organization allow employees to be as productive as possibleProud EffortsI am proud of this organizations efforts to have a positive impact on the worldReport UnethicalI know how to report suspected unethical business practicesSafe WorkI feel safe while I

105、am at workSkillsMy job makes good use of my skills and abilitiesSnr Leader Feedback Senior leadership responds to feedback from employeesTreatedI am treated with respect at workUnderstand Affect WorkThis organization does a good job of helping me understand how changes will affect my workAUTHORSAUTH

106、ORSCecelia Herbert,PsyD,XMP Principal XM CatalystAntonio Pangallo,PhD Principal XM ScientistTalia Quaadgras-Research Program ManagerPUBLICATION DATEPUBLICATION DATEOctober 2023MethodologyDATA CALCULATIONDATA CALCULATIONPercent favorable ratings for each KPI component and driver are calculated by com

107、bining the total number of respondents that selected the top two choices(agree&strongly agree/over three years&over five years/exceeds&greatly exceeds expectations)and dividing by the total number of respondents.Metrics for Engagement,Inclusion,and Well-Being are then calculated by averaging the thr

108、ee components.Data for the 2021,2022,and 2023 KPIs come from the Qualtrics Employee Experience Trends Global Study from each respective year.Data may not be available for certain countries in certain years depending on their sample availability.Figure 1 is calculated by finding the score for each KP

109、I and driver across all 32 countries/regions(referred to as global)included in this study.Figures 2-6 are calculated by finding each metrics rating for each country in the APJ Copyright 2023 Qualtrics.All rights reserved.APJ EX Trends Sample Size&DCopyright 2023 Qualtrics.All rights reserved.Company

110、 size%of sample100-50035500-999161000-4999185000-100001010000-50000650000+15CountrySample CountAustralia2,008Hong Kong(China)1,011India2,015Indonesia505Malaysia503New Zealand1,014Philippines516Singapore1,010South Korea1,022Republic of China(Taiwan)509Thailand1,028Vietnam501Gender%of sampleMale51Fema

111、le48Non binary/transgender/third gender1Work Level%of sampleTrainee/Intern4Individual contributor45Manager/Leader of Individual Contributors24Senior Director,Director,Mid-management22Top level leadership(VP,C-suite etc.)5Age%of sample18-241525-342535-442445-542055+16Employment%of sampleFull time85Pa

112、rt-time15Tenure%of sampleLess than 6 months56 months to less than 1 year81 year to less than 2 years112 years to less than 3 years133 years to less than 5 years165 years to less than 10 years2110 years or more26Industry%of sampleAirlines1Automobiles&Components3Capital Goods4Construction&Engineering8

113、Consumer Durables and Apparel3Consumer Staples/FMCG5Education9Energy1Financial Services6Government/Public Sector6Healthcare7Hotels&Leisure2Information Technology:Software&Services9Information Technology:Hardware&Equipment2Information Technology:All Other2Media&Entertainment1Metals,Minerals,Mining1No

114、n-profit2Pharmaceuticals,Biotechnology&Life Sciences3Real Estate1Restaurants2Retail7Services:Commercial Services&Supplies2Services:Consumer Services2Services:Professional Services3Telecommunications2Transportation4Utilities 1Disability%of sampleYes,I have a physical disability,or have a history/reco

115、rd of having one4Yes,I have a mental disability or neurodiversity,or have a history/record of having one4Yes,I have both a mental and physical disability,or have a history/record of having them1No,I do not have a disability,or a history/record of having one89I prefer not to answer2Qualtrics 2024 Employee Experience Trends Global Study