1、DATA SNAPSHOTDATA SNAPSHOT2024 Employee Experience Trends:Europe,Middle East,and Africa Dr.Cecelia Herbert,PsyD,XMPPrincipal XM CatalystDr.Antonio Pangallo,PhDPrincipal XM ScientistTalia QuaadgrasResearch Program ManagerOctober Copyright 2023 Qualtrics.All rights reserved.KEY FINDINGS IN THIS REPORT

2、KEY FINDINGS IN THIS REPORTAs part of Qualtrics global employee study,employees from 32 countries rated their current work experiences across several components.From this study,we analyzed the five key performance indicators(Engagement,Inclusion,Well-Being,Intent to Stay,and Experience v Expectation

3、s)for employee experience as well as the top seven drivers of Engagement in each country.In this snapshot,we share the metrics from Europe,the Middle East,and Africa(EMEA).We found that:+KPI ratings vary by country.Experience v Expectations ratings span 32 percentage points in this region,the greate

4、st variation of all KPIs.Inclusion ratings have the smallest gap,spanning 17 percentage-points across the 12 countries measured in this region,+Italian and Turkish employees have the highest Intent to Stay.The majority of Turkish and Italian employees(75%)expressed an intention to stay working with

5、their employer for 3 years or more.Employers in Sweden and the United Kingdom should expect the most turnover as a little over half of employees in these countries report the lowest Intent to Stay.+Spanish employees report the greatest change in experience since 2021.Since 2021,Spains KPI metrics ha

6、ve changed nearly 8 percentage-points on average.Italian employees ratings have deviated the least from 2021,shifting by about 2 percentage-points.+Professional development is a top driver of employee engagement.Seven of the 12 EMEA countries in this study selected I feel that my career goals can be

7、 met at this organization as the top driver of employee engagement,and another four have it in their top five drivers.I have good opportunities to learn and develop at this organization is also in their top drivers of Engagement in nine of 12 countries.+EMEA employees changed their Experience v Expe

8、ctations ratings the most since 2021.Of the five KPIs,Experience v Expectations saw the biggest change in ratings since 2021,shifting by 9 percentage-points on average in the EMEA countries included in both studies.Inclusion ratings deviated the least over the same period in this region,with an aver

9、age change of just 2.1 percentage-points.Executive SummarySTUDY KEY FACTSSTUDY KEY FACTS Global employee study Online panel 32 countries 36,872 employees Conducted in July of Copyright 2023 Qualtrics.All rights reserved.STUDY OVERVIEW STUDY OVERVIEW The data for this report comes from a global emplo

10、yee study that Qualtrics conducted in the third quarter of 2023.Using an online survey,Qualtrics collected data from 36,772 employees across 32 countries/regions:Argentina,Australia,Brazil,Canada,Chile,Colombia,France,Germany,Hong Kong(China),India,Indonesia,Italy,Japan,Malaysia,Mexico,the Netherlan

11、ds,New Zealand,the Philippines,Poland,Singapore,South Africa,South Korea,Spain,Sweden,Switzerland,Republic of China(Taiwan),Thailand,Turkey,the United Arab Emirates,the United Kingdom(excluding the Republic of Ireland),the United States,and Vietnam.Qualtrics surveyed approximately400 employees from

12、Poland,South Africa,and Switzerland.500 employees from Chile,Indonesia,Malaysia,the Philippines,Taiwan,and Vietnam.1,000 employees from Argentina,Brazil,Canada,Colombia,Hong Kong,Italy,Mexico,the Netherlands,New Zealand,Singapore,South Korea,Spain,Sweden,Thailand,Turkey,and the UAE.2000 employees fr

13、om Australia,France,Germany,India,Japan,and the UK.4000 employees from the United States.FIGURES IN THE REPORTFIGURES IN THE REPORT1.KPI Questions2.Employee Experience KPIs:Global3.Well-Being by Country4.Inclusion by Country5.Engagement by Country6.Intent to Stay by Country7.Experience v Expectation

14、s by Country8.Employee Experience KPIs:France9.Employee Experience KPIs:Germany10.Employee Experience KPIs:Italy11.Employee Experience KPIs:Netherlands12.Employee Experience KPIs:Poland13.Employee Experience KPIs:South Africa14.Employee Experience KPIs:Spain15.Employee Experience KPIs:Sweden16.Emplo

15、yee Experience KPIs:Switzerland17.Employee Experience KPIs:Turkey18.Employee Experience KPIs:United Arab Emirates19.Employee Experience KPIs:United Kingdom20.Engagement Drivers IndexMCopyright 2023 Qualtrics.All rights reserved.2024 Employee Experience Trends:Europe,the Middle East,and AfricaKPI Que

16、stionsFor the first four metrics,we asked consumers the degree to which they agree with(Strongly disagree,Disagree,Neither agree nor disagree,Agree,Strongly agree)the below statements.Response scales for the last two metrics,Intent to Stay and Expectations,are listed with their statement.Engagement:

17、My work gives me a feeling of personal accomplishment(Accomplish)I would recommend this company to people I know as a great place to work(Recommend)The company I work for motivates me to contribute more than is normally required to complete my work(Motivate)Inclusion:I feel as if I belong at this co

18、mpany(Belonging)I can be myself at this company(Authenticity)At this company,everyone can succeed to their full potential,no matter who they are(e.g.,all ages,cultural backgrounds,genders,races,religions,etc.)(Equity)Well-Being:I feel energized at work(Energy)I feel positive about myself at work(Pos

19、itivity)I have trusting relationships at work(Relationships)Intent to Stay:I intend to keep working at this company for(6 months or less/Over 6 months,up to 1 year/Over 1 year,up to 3 years/Over 3 years,up to 5 years/Over 5 years)Expectations:Overall,to what extent does your experience working at th

20、is company meet your expectations?(Far below expectations/Below expectations/Meets expectations/Exceeds expectations/Greatly exceeds expectations)EMPLOYEE EXPERIENCE KEY PERFORMANCE INDICATOR QUESTIONSCopyright 2023 Qualtrics.All rights reserved.Metrics reported are%-favorable the percentage of resp

21、onses rated 4+on the 5-point scale.KEY TAKEAWAYSEmployee Experience KPIs:GlobalTop 7 Drivers of EngagementIn 20242024 Employee Experience Key Performance Indicators:GlobalRankDriverRating1Processes73%2Encouraged Better Serve70%3Proud Efforts67%4Career Goals66%5Opportunities Learn&Dev70%6Skills79%7Be

22、lieve74%38%65%68%72%73%Experience vIntent to StayEngagementWell-BeingInclusionABOUTCopyright 2023 Qualtrics.All rights reserved.30%30%35%35%40%40%45%45%50%50%55%55%60%60%65%65%70%70%75%75%80%80%20212021202220222023202320242024KPIs 2021-20240-1-5+2+6Well-BeingInclusionEngagementIntent to StayExperien

23、ce v ExpectationsBase:36,872 employees across 32 countriesSource:Employee Experience 2024 Trends Global Study3 year%-pt change+Inclusion is the top-rated KPI globally,at 73%.Experience v Expectations is the lowest-rated,at 38%having their expectations exceeded.+Sixty-eight percent of employee rated

24、their engagement favorably,2 percentage-points more than in 2021.The largest change in KPI ratings was for Experience v Expectations,increasing 6 percentage-points from 2021 to 38%.+The top driver of Engagement globally is this organizations processes enable me to effectively meet my customers needs

25、.Seventy-three percent of employees agree with this statement.This data shows the rating for five employee experience KPI ratings in 2021-2024 and the top 7 drivers of the Engagement KPI in 2024 globally.The metrics reported represent%favorable ratings(4+out of 5).See appendix for the wording of dri

26、ver items.Well-Being by CountryWell-Being by Country65%66%66%69%71%72%73%73%75%75%80%84%FranceGermanyUKSwitzerlandSpainSwedenNetherlandsPolandItalySouth AfricaTurkeyUAEKEY TAKEAWAYS+The UAE has the highest employee Well-Being rating in the EMEA region,at 84%,followed by Turkey at 80%favorable.+The F

27、rench provided the lowest employee Well-Being rating in the region(65%),while German and UK employees provided the second-lowest ratings,each at 66%favorable.ABOUTThis chart shows the Well-Being rating for all countries in the EMEA Copyright 2023 Qualtrics.All rights reserved.Base:36,872 employees a

28、cross 32 countriesSource:Employee Experience 2024 Trends Global StudyInclusion by CountryInclusion by Country66%71%71%71%71%72%73%74%76%79%83%83%ItalyFranceGermanySwedenSwitzerlandUKSpainTurkeyPolandSouth AfricaNetherlandsUAEKEY TAKEAWAYS+The UAE and Turkey have the highest Inclusion ratings in the

29、EMEA region,at 83%each.+Italian employees provided the lowest Inclusion rating in the region(66%).French,German,Swedish,and Swiss employees all reported the second-lowest Inclusion ratings,all at 71%favorable.ABOUTCopyright 2023 Qualtrics.All rights reserved.Base:36,872 employees across 32 countries

30、Source:Employee Experience 2024 Trends Global StudyThis chart shows the Inclusion ratings for all countries in the EMEA region.Engagement by CountryEngagement by Country58%61%61%62%62%65%65%69%70%74%79%83%FranceGermanySwitzerlandItalyPolandSwedenUKSpainNetherlandsTurkeySouth AfricaUAEKEY TAKEAWAYS+T

31、he UAE and South Africa have the highest Engagement ratings in the EMEA region,at 83%and 79%,respectively.+French employees provided the lowest Engagement rating in the region(58%),followed by German and Swiss employees(61%).ABOUTCopyright 2023 Qualtrics.All rights reserved.Base:36,872 employees acr

32、oss 32 countriesSource:Employee Experience 2024 Trends Global StudyThis chart shows the Engagement ratings for all countries in the EMEA region.Intent to Stay by CountryIntent to Stay by Country52%57%59%66%67%67%68%69%69%71%75%75%SwedenUKSwitzerlandUAEFranceSouth AfricaPolandGermanyNetherlandsSpainI

33、talyTurkeyKEY TAKEAWAYS+Turkish and Italian employees report the highest intent to stay at their organization for 3 or more years,with an Intent to Stay rating of 75%favorable.+Swedish employees provided the lowest Intent to Stay rating in the region(52%),followed by UK employees(57%).ABOUTCopyright

34、 2023 Qualtrics.All rights reserved.Base:36,872 employees across 32 countriesSource:Employee Experience 2024 Trends Global StudyThis chart shows the Intent to Stay ratings for all countries in the EMEA region.Experience v Expectations by CountryExperience v Expectations by Country23%29%31%32%34%35%3

35、6%40%40%40%42%55%PolandFranceItalySwedenGermanyUKSwitzerlandSouth AfricaSpainTurkeyNetherlandsUAEKEY TAKEAWAYS+Emirate employees have the highest propensity to say their experience working at their organization exceeds their expectations,with a rating of 55%.+Polish employees provided the lowest Exp

36、erience v Expectations rating in the region(23%),followed by French employees(29%).ABOUTCopyright 2023 Qualtrics.All rights reserved.Base:36,872 employees across 32 countriesSource:Employee Experience 2024 Trends Global StudyThis chart shows the Experience v Expectations ratings for all countries in

37、 the EMEA region.KEY TAKEAWAYSEmployee Experience KPIs:FranceTop 7 Drivers of EngagementIn France,20242024 Employee Experience Key Performance Indicators:France29%58%65%67%71%Experience vEngagementWell-BeingIntent to StayInclusion+Inclusion is the top-rated KPI in France,at 71%favorable.Experience v

38、 Expectations is the lowest-rated,at 29%.+Fifty-eight percent of French employees rate their engagement favorably,4 percentage-points more than in 2021.The largest change in KPI ratings was for Intent to Stay,dropping 6 percentage-points from 2021 to 67%.+The top driver of Engagement in France is my

39、 career goals can be met at this organization.Fifty-nine percent of French employees agree with this statement.ABOUTCopyright 2023 Qualtrics.All rights reserved.20%20%30%30%40%40%50%50%60%60%70%70%80%80%20212021202220222023202320242024France KPIs 2021-2024-5+2-6+4+4Well-BeingInclusionEngagementInten

40、t to StayExperience v ExpectationsBase:36,872 employees across 32 countriesSource:Employee Experience 2024 Trends Global Study3 year%-pt changeThis data shows the five employee experience KPI ratings in 2021-2024 and the top 7 drivers of the Engagement KPI in 2024 in France.RankDriverRating1Career G

41、oals59%2Processes63%3Proud Efforts54%4Encouraged Better Serve62%5Believe67%6Career Discuss56%7Adapt Change56%-2-50KEY TAKEAWAYSEmployee Experience KPIs:GermanyTop 7 Drivers of EngagementIn Germany,20242024 Employee Experience Key Performance Indicators:Germany34%61%66%69%71%Experience vEngagementWel

42、l-BeingIntent to StayInclusionBase:36,872 employees across 32 countriesSource:Employee Experience 2024 Trends Global StudyABOUTCopyright 2023 Qualtrics.All rights reserved.20%20%30%30%40%40%50%50%60%60%70%70%80%80%20212021202220222023202320242024Germany KPIs 2021-2024-1+12Well-BeingInclusionEngageme

43、ntIntent to StayExperience v Expectations+Inclusion is the top-rated KPI in Germany,at 71%favorable.Experience v Expectations is the lowest-rated,at 34%.+Sixty-one percent of German employees rate their engagement favorably,equivalent to 2021.The largest change in KPI ratings was for Experience v Ex

44、pectations,increasing 12 percentage-points from 2021 to 34%.+The top driver of Engagement in German is I am proud of this organizations effort to have a positive impact on the world.Fifty-five percent of German employees agree with this statement.3 year%-pt changeRankDriverRating1Proud Efforts55%2Ca

45、reer Goals58%3Processes66%4Opps Learn&Dev62%5Encouraged Better Serve57%6Believe67%7Adapt Change61%This data shows the five employee experience KPI ratings in 2021-2024 and the top 7 drivers of the Engagement KPI in 2024 in Germany.KEY TAKEAWAYSEmployee Experience KPIs:ItalyTop 7 Drivers of Engagemen

46、tIn Italy,20242024 Employee Experience Key Performance Indicators:Italy31%62%66%75%75%Experience vEngagementInclusionIntent to StayWell-BeingABOUTThis data shows the five employee experience KPI ratings from 2022-2024 and the top 7 drivers of the Engagement KPI in 2024 in Italy.Data was not collecte

47、d on Italian KPIs in Copyright 2023 Qualtrics.All rights reserved.20%20%30%30%40%40%50%50%60%60%70%70%80%80%202220222023202320242024Italy KPIs 2021-2024+3-2+1-2+2Well-BeingInclusionEngagementIntent to StayExperience v Expectations+Employee Well-Being is the top-rated KPI in Italy,at 75%favorable.Exp

48、erience v Expectations is the lowest-rated,at 31%.+Sixty-two percent of Italian employees rate their engagement favorably,2 percentage-points less than in 2022.The largest change in KPI ratings was for Well-Being,increasing 3 percentage-points from 2022 to 75%.+The top driver of Engagement in Italy

49、is my career goals can be met at this organization.Fifty-seven percent of Italian employees agree with this statement.Base:36,872 employees across 32 countriesSource:Employee Experience 2024 Trends Global Study2 year%-pt changeRankDriverRating1Career Goals57%2Opps Learn&Dev59%3Proud Efforts58%4Encou

50、raged Better Serve63%5Continually Improve54%6Processes66%7Everyone Same62%KEY TAKEAWAYSEmployee Experience KPIs:NetherlandsTop 7 Drivers of EngagementIn Netherlands,20242024 Employee Experience Key Performance Indicators:Netherlands42%69%70%73%83%Experience vIntent to StayEngagementWell-BeingInclusi

51、onABOUTCopyright 2023 Qualtrics.All rights reserved.25%25%35%35%45%45%55%55%65%65%75%75%85%85%20212021202220222023202320242024Netherlands KPIs 2021-2024-6+1-8-5-4Well-BeingInclusionEngagementIntent to StayExperience v ExpectationsBase:36,872 employees across 32 countriesSource:Employee Experience 20

52、24 Trends Global Study+Inclusion is the top-rated KPI in the Netherlands,at 83%favorable.Experience v Expectations is the lowest-rated,at 42%.+Seventy percent of Dutch employees rate their engagement favorably,5 percentage-points less than in 2021.The largest change in KPI ratings was for Intent to

53、Stay,decreasing 8 percentage-points from 2021 to 69%.+The top driver of Engagement in the Netherlands is the organizations processes enable me to effectively meet my customers needs.Seventy percent of Dutch employees agree with this statement.This data shows the five employee experience KPI ratings

54、from 2021-2024 and the top 7 drivers of the Engagement KPI in 2024 in the Netherlands.3 year%-pt changeRankDriverRating1Processes70%2Meaningful70%3Career Goals66%4Adapt Change64%5Continually Improve61%6Opps Learn&Dev72%7Cooperate Job Done78%KEY TAKEAWAYSEmployee Experience KPIs:PolandTop 7 Drivers o

55、f EngagementIn Poland,20242024 Employee Experience Key Performance Indicators:Poland23%62%68%73%76%Experience vEngagementIntent to StayWell-BeingInclusionABOUTCopyright 2023 Qualtrics.All rights reserved.20212021202220222023202320242024Poland KPIs 2021-2024Well-BeingInclusionEngagementIntent to Stay

56、Experience v ExpectationsBase:36,872 employees across 32 countriesSource:Employee Experience 2024 Trends Global StudyData not available+Inclusion is the top-rated KPI in Poland,at 76%favorable.Experience v Expectations is the lowest-rated,at 23%.+The top driver of Engagement in Poland is I am encour

57、aged to find new and better ways of serving customers.Sixty-six percent of Polish employees agree with this statement.This data shows the five employee experience KPI ratings and the top 7 drivers of the Engagement KPI in 2024 in Poland.Data was not collected on Polish KPIs in 2021-2023.RankDriverRa

58、ting1Encouraged Better Serve66%2Proud Efforts58%3Meaningful63%4Understand Affect Work65%5Confident64%6Future63%7Flexibility69%KEY TAKEAWAYSEmployee Experience KPIs:South AfricaTop 7 Drivers of EngagementIn South Africa,20242024 Employee Experience Key Performance Indicators:South Africa40%67%75%79%7

59、9%Experience vIntent to StayWell-BeingEngagementInclusionABOUTCopyright 2023 Qualtrics.All rights reserved.30%30%40%40%50%50%60%60%70%70%80%80%90%90%202120212022202220232023202420243 year%-pt changeSouth Africa KPIs 2021-20240+4+9+7+5Well-BeingInclusionEngagementIntent to StayExperience v Expectatio

60、nsBase:36,872 employees across 32 countriesSource:Employee Experience 2024 Trends Global Study+Inclusion is the top-rated KPI in South Africa,at 79%favorable.Experience v Expectations is the lowest-rated,at 40%.+Seventy-nine percent of South African rate their engagement favorably,7 percentage-point

61、s more than in 2021.The largest change in KPI ratings was for Intent to Stay,increasing 9 percentage-points from 2021 to 67%.+The top driver of Engagement in South Africa is my career goals can be met at this organization.Seventy-two percent of South African employees agree with this statement.This

62、data shows the five employee experience KPI ratings from 2022-2024 and the top 7 drivers of the Engagement KPI in 2024 in South Africa.Data was not collected on South Africa KPIs in 2022.RankDriverRating1Career Goals72%2Opps Learn&Dev78%3Processes87%4Encouraged Better Serve85%5Confident75%6Cares71%K

63、EY TAKEAWAYSEmployee Experience KPIs:SpainTop 7 Drivers of EngagementIn Spain,20242024 Employee Experience Key Performance Indicators:Spain40%69%71%71%73%Experience vEngagementIntent to StayWell-BeingInclusionABOUTCopyright 2023 Qualtrics.All rights reserved.15%15%25%25%35%35%45%45%55%55%65%65%75%75

64、%85%85%20212021202220222023202320242024Spain KPIs 2021-2024+1+4-3+8+22Well-BeingInclusionEngagementIntent to StayExperience v ExpectationsBase:36,872 employees across 32 countriesSource:Employee Experience 2024 Trends Global Study+Inclusion is the top-rated KPI in Spain,at 73%favorable.Experience v

65、Expectations is the lowest-rated,at 40%.+Sixty-nine percent of Spanish employees rate their engagement favorably,8 percentage-points more than in 2021.The largest change in KPI ratings was for Experience v Expectations,increasing 22 percentage-points from 2021 to 40%.+The top driver of Engagement in

66、 Spain is my career goals can be met at this organization.Sixty-five percent of Spanish employees agree with this statement.This data shows the five employee experience KPI ratings from 2021-2024 and the top 7 drivers of the Engagement KPI in 2024 in Spain.3 year%-pt changeRankDriverRating1Career Go

67、als65%2Opps Learn&Dev64%3Proud Efforts62%4Believe69%5Processes74%6Safe Work81%7Encouraged Better Serve68%KEY TAKEAWAYSEmployee Experience KPIs:SwedenTop 7 Drivers of EngagementIn Sweden,20242024 Employee Experience Key Performance Indicators:Sweden32%52%65%71%72%Experience vIntent to StayEngagementI

68、nclusionWell-BeingABOUTCopyright 2023 Qualtrics.All rights reserved.20%20%30%30%40%40%50%50%60%60%70%70%80%80%202220222023202320242024Sweden KPIs 2022-2024+12+11-5+20+11Well-BeingInclusionEngagementIntent to StayExperience v ExpectationsBase:36,872 employees across 32 countriesSource:Employee Experi

69、ence 2024 Trends Global Study2 year%-pt changeThis data shows the five employee experience KPI ratings from 2022-2024 and the top 7 drivers of the Engagement KPI in 2024 in Sweden.Data was not collected on Swedish KPIs in 2021.+Employee Well-Being is the top-rated KPI in Sweden,at 72%favorable,up 12

70、 percentage points since 2022.Experience v Expectations is the lowest-rated,at 32%.+Sixty-five percent of Swedish employees rate their engagement favorably,20 percentage-points higher than in 2022.The second largest change in KPI ratings was for Well-Being,increasing 12 percentage-points from 2022 t

71、o 72%.+The top driver of Engagement in Sweden is my career goals can be met at this organization.Fifty-two percent of Swedish employees agree with this statement.RankDriverRating1Career Goals52%2Proud Efforts61%3Processes66%4Opps Learn&Dev64%5Encouraged Better Serve64%6Meaningful63%7Understand Affec

72、t Work57%KEY TAKEAWAYSEmployee Experience KPIs:SwitzerlandTop 7 Drivers of EngagementIn Switzerland,20242024 Employee Experience Key Performance Indicators:Switzerland36%59%61%69%71%Experience vIntent to StayEngagementWell-BeingInclusionABOUTCopyright 2023 Qualtrics.All rights reserved.Switzerland K

73、PIs 2023-20240-2-1-1+2Well-BeingInclusionEngagementIntent to StayExperience v ExpectationsBase:36,872 employees across 32 countriesSource:Employee Experience 2024 Trends Global Study1 year%-pt change30%30%35%35%40%40%45%45%50%50%55%55%60%60%65%65%70%70%75%75%80%80%2023202320242024+Inclusion is the t

74、op-rated KPI in Switzerland,at 71%favorable.Experience v Expectations is the lowest-rated,at 36%.+Seventy-nine percent of Swiss employees rate their engagement favorably,1 percentage-point less than in 2023.+The top driver of Engagement in Switzerland is the organization does a good job of helping m

75、e understand how changes will affect my work.Sixty-three percent of Swiss employees agree with this statement.This data shows the five employee experience KPI ratings from 2023-2024 and the top 7 drivers of the Engagement KPI in 2024 in Switzerland.Data was not collected on Swiss KPIs in 2021 and 20

76、22.RankDriverRating1Understand Affect Work63%2Processes69%3Proud Efforts58%4Physical Workspace77%5Career Goals59%6Encouraged Better Serve62%7Company Support57%KEY TAKEAWAYSEmployee Experience KPIs:TurkeyTop 7 Drivers of EngagementIn Turkey,20242024 Employee Experience Key Performance Indicators:Turk

77、ey40%74%74%75%80%Experience vEngagementInclusionIntent to StayWell-BeingABOUTCopyright 2023 Qualtrics.All rights reserved.20212021202220222023202320242024Turkey KPIs 2021-2024Well-BeingInclusionEngagementIntent to StayExperience v ExpectationsBase:36,872 employees across 32 countriesSource:Employee

78、Experience 2024 Trends Global StudyData not available+Employee Well-Being is the top-rated KPI in Turkey,at 80%favorable.Experience v Expectations is the lowest-rated,at 40%.+The top driver of Engagement in Turkey is I am proud of of this organizations effort to have a positive impact on the world.S

79、eventy-one percent of Turkish employees agree with this statement.This data shows the five employee experience KPI ratings and the top 7 drivers of the Engagement KPI in 2024 in Turkey.Data was not collected on Turkish KPIs in 2021-2023.RankDriverRating1Proud Efforts71%2Career Goals69%3Processes81%4

80、Opps Learn&Dev76%5Encouraged Better Serve79%6Benefits Meet Needs63%7Cares70%KEY TAKEAWAYSEmployee Experience KPIs:United Arab EmiratesTop 7 Drivers of EngagementIn the UAE,20242024 Employee Experience Key Performance Indicators:UAE55%66%83%83%84%Experience vIntent to StayEngagementInclusionWell-Bein

81、gABOUTCopyright 2023 Qualtrics.All rights reserved.40%40%45%45%50%50%55%55%60%60%65%65%70%70%75%75%80%80%85%85%90%90%202220222023202320242024UAE KPIs 2022-2024+2+6+3+9+11Well-BeingInclusionEngagementIntent to StayExperience v ExpectationsBase:36,872 employees across 32 countriesSource:Employee Exper

82、ience 2024 Trends Global Study2 year%-pt changeThis data shows the five employee experience KPI ratings from 2022-2024 and the top 7 drivers of the Engagement KPI in 2024 in the United Arab Emirates.Data was not collected on Emirate KPIs in 2021.+Employee Well-Being is the top-rated KPI in the UAE,a

83、t 84%favorable.Experience v Expectations is the lowest-rated,at 55%.+Eighty-three percent of Emirate employees rate their engagement favorably,9 percentage-points more than in 2022.The largest change in KPI ratings was for Experience v Expectations,increasing 11 percentage-points from 2022 to 55%.+T

84、he top driver of Engagement in the UAE is my career goals can be met at this organization.Seventy-seven percent of Emirate employees agree with this statement.RankDriverRating1Career Goals77%2Proud Efforts82%3Opps Learn&Dev82%4Action Soc Resp78%5Career Discuss78%6Productive82%7Cares71%KEY TAKEAWAYSE

85、mployee Experience KPIs:United KingdomTop 7 Drivers of EngagementIn UK,20242024 Employee Experience Key Performance Indicators:UK35%57%65%66%72%Experience vIntent to StayEngagementWell-BeingInclusionABOUTCopyright 2023 Qualtrics.All rights reserved.25%25%30%30%35%35%40%40%45%45%50%50%55%55%60%60%65%

86、65%70%70%75%75%20212021202220222023202320242024UK KPIs 2021-2024+10+1+4+9Well-BeingInclusionEngagementIntent to StayExperience v ExpectationsBase:36,872 employees across 32 countriesSource:Employee Experience 2024 Trends Global Study3 year%-pt change+Inclusion is the top-rated KPI in the UK,at 72%fa

87、vorable.Experience v Expectations is the lowest-rated,at 35%.+Sixty-five percent of UK employees rate their engagement favorably,4 percentage-points more than in 2021.The largest change in KPI ratings was for Experience v Expectations,increasing 9 percentage-points from 2021 to 35%.+The top driver o

88、f Engagement in the UK is my career goals can be met at this organization.Sixty-four percent of UK employees agree with this statement.This data shows the five employee experience KPI ratings from 2021-2024 and the top 7 drivers of the Engagement KPI in 2024 in the UK(not including the Republic of I

89、reland).RankDriverRating1Career Goals64%2Processes71%3Proud Efforts63%4Opps Learn&Dev68%5Believe73%6Encouraged Better Serve67%7Snr Leader Feedback56%Engagement Drivers IndexThrough regressions,we found the top seven drivers of the engagement KPI for each country in 2024.Statements for each driver ar

90、e summarized below:EMPLOYEE EXPERIENCE ENGAGEMENT DRIVERSCopyright 2023 Qualtrics.All rights reserved.DriverStatementAction Soc RespThis organization is taking action to be socially responsible(e.g.,supporting community events,charitable causes etc.)Adapt ChangeI feel supported in my efforts to adap

91、t to organizational changesBelieveI believe in the organizations valuesBenefits Meet NeedsThe employee benefits I have meet my needsCareer DiscussI have meaningful discussions with my manager about my career developmentCareer GoalsOverall,I feel that my career goals can be met at this organizationCa

92、resMy manager cares about my well-beingChallenge TraditionAt this organization,I can challenge the traditional ways of doing thingsCompany SupportThis organization supports my efforts to balance my work and personal lifeConfidentI have confidence in senior leadership to make the right decisions for

93、this organizationContinually ImproveThis organization continually improves the way work gets doneCooperate Job DoneThe people I work with cooperate to get the job doneEncouraged Better ServeI am encouraged to develop new and better ways of serving customersEnv PracticesThis organization fosters envi

94、ronmentally friendly practices(e.g.recycling,paperless culture,saving energy)Everyone SameAt this organization,everyone is held to the same ethical standardsFlexibilityI have the flexibility I need in my work schedule to meet both work and personal needsFutureI believe this organization has an outst

95、anding futureDriverStatementLinkI can see a clear link between my work and this organizations strategic objectivesLink PerformanceMy pay is clearly linked to my performanceMeaningfulI receive meaningful recognition when I do a good jobOpen HonestThere is open and honest communication at this organiz

96、ationOpps Learn&DevI have good opportunities to learn and develop at this organizationPhysical WorkspaceMy physical workspace allows me to be productivePositive ChangeI have seen positive changes as a result of previous surveysProcessesThis organizations processes enable me to effectively meet my cu

97、stomers needsProductiveThe work processes at this organization allow employees to be as productive as possibleProud EffortsI am proud of this organizations efforts to have a positive impact on the worldReport UnethicalI know how to report suspected unethical business practicesSafe WorkI feel safe wh

98、ile I am at workSkillsMy job makes good use of my skills and abilitiesSnr Leader Feedback Senior leadership responds to feedback from employeesTreatedI am treated with respect at workUnderstand Affect WorkThis organization does a good job of helping me understand how changes will affect my workAUTHO

99、RSAUTHORSCecelia Herbert,PsyD,PhD Principal XM CatalystAntonio Pangallo,PhD Principal XM ScientistTalia Quaadgras Research Program ManagerPUBLICATION DATEPUBLICATION DATEOctober 2023MethodologyDATA CALCULATIONDATA CALCULATIONScores for each KPI component and driver are calculated by combining the to

100、tal number of respondents that selected the top two choice(agree&strongly agree/over three years&over five years/exceeds&greatly exceeds expectations)and dividing by the total number of respondents.Metrics for Engagement,Inclusion,and Well-Being are then calculated by averaging the three components.

101、Data for the 2021,2022,and 2023 KPIs come from the Qualtrics Employee Experience Trends Global Study from each respective year.Data may not be available for certain countries in certain years depending on their sample availability.Figure 1 is calculated by finding the score for each KPI and driver a

102、cross all 32 countries(referred to as global)included in this study.Figures 2-6 are calculated by finding each metrics rating for each country in the EMEA Copyright 2023 Qualtrics.All rights reserved.EMEA EX Trends Sample Size&DCopyright 2023 Qualtrics.All rights reserved.Company size%of sample100-5

103、0035500-999161000-4999175000-100001010000-50000850000+14CountrySample CountFrance2,001Germany2,111Italy1,054Netherlands1,002Poland404South Africa417Spain1,030Sweden1,004Switzerland435Turkey1,009United Arab Emirates1,006United Kingdom(excl.RoI)2,057Gender%of sampleMale50Female49Non binary/transgender

104、/third gender1Work Level%of sampleTrainee/Intern3Individual contributor50Manager/Leader of Individual Contributors21Senior Director,Director,Mid-management19Top level leadership(VP,C-suite etc.)7Age%of sample18-241125-342435-442345-542255+20Employment%of sampleFull time83Part-time17Tenure%of sampleL

105、ess than 6 months46 months to less than 1 year61 year to less than 2 years102 years to less than 3 years113 years to less than 5 years155 years to less than 10 years1910 years or more35Industry%of sampleAirlines1Automobiles&Components4Capital Goods3Construction&Engineering7Consumer Durables and Appa

106、rel3Consumer Staples/FMCG5Education9Energy1Financial Services7Government/Public Sector9Healthcare11Hotels&Leisure2Information Technology:Software&Services5Information Technology:Hardware&Equipment1Information Technology:All Other1Media&Entertainment1Metals,Minerals,Mining1Non-profit2Pharmaceuticals,

107、Biotechnology&Life Sciences3Real Estate1Restaurants2Retail6Services:Commercial Services&Supplies2Services:Consumer Services1Services:Professional Services2Telecommunications2Transportation6Utilities 2Disability%of sampleYes,I have a physical disability,or have a history/record of having one7Yes,I ha

108、ve a mental disability or neurodiversity,or have a history/record of having one4Yes,I have both a mental and physical disability,or have a history/record of having them2No,I do not have a disability,or a history/record of having one86I prefer not to answer1Qualtrics 2024 Employee Experience Trends Global Study