1、2024 Top Technology and Business Trends in GovernmentProtect data,enhance services and evolve operations across the organization.2024 Top Technology and Business Trends in GovernmentGartner for Government IT Leaders Follow Us on LinkedIn Become a Client 2 2By 2027,GenAI tools will be used to explain

2、 legacy business applications and create appropriate replacements,reducing modernization costs by 70%.In 2024,global turmoil,cyberthreats,regional conflict,local pressures and increasing citizen demands continue to escalate and create challenges for government leaders.Gartner has three key take-away

3、s for the top business and technology trends for the upcoming year:1.The demand by citizens for modern,accessible and resilient services is accelerating and government CIOs have to find new ways to meet the demands with sustainable methodologies.2.Government has a central role in overseeing and enab

4、ling responsible,secure and equitable economic and societal gains from digitization,while concurrently adapting its own business and operating models.3.Divergent pressure on policymakers forces CIOs to increasingly demonstrate value and agility while continuously improving business capabilities in t

5、heir organizations.CIOs must capitalize on and shape the larger business and technology trends that impact government services in terms of risk,value and operations.Todd KimbrielVP Analyst,Gartner70%Source:Gartner2024 Top Technology and Business Trends in GovernmentGartner for Government IT Leaders

6、Follow Us on LinkedIn Become a Client 2024 Top Trends in GovernmentRealize RiskReimagine ValueEvolve OperationsBusiness TrendsManaging Trust in DigitalExperience ManagementIncreasing Workforce ProductivityInstitutional ResilienceExecutive Data AdvocacyTechnology TrendsAdaptive SecurityDigital Identi

7、ty EcosystemsDigital Platform AgilityDecision AutomationProgrammatic Data ManagementSource:Gartner2024 Top Technology and Business Trends in GovernmentGartner for Government IT Leaders Follow Us on LinkedIn Become a Client Realize RiskReimagine ValueEvolve OperationsBusiness TrendsManaging Trust in

8、DigitalExperience ManagementIncreasing Workforce ProductivityInstitutional ResilienceExecutive Data AdvocacyTechnology TrendsAdaptive SecurityDigital Identity EcosystemsDigital Platform AgilityDecision AutomationProgrammatic Data Management4Theme 1Realize risk and build trustAs public policies are c

9、atching up to certain emerging technologies,CIOs must move quickly to assure citizen trust in the services they consume and that those services are addressing citizens most pressing needs.Managing public trust in newly deployed digital capabilities,as well as assuring the availability of government

10、services is more critical than ever before.Citizens are increasingly expecting the government to exceed their expectations for privacy,security and ethical use of data.These trends focus on establishing citizen confidence in government and delivering services in a secure and confidential manner.5Gar

11、tner for Government IT Leaders Follow Us on LinkedIn Become a Client Managing trust in digitalWhat is it?Actively managing citizens trust and confidence in the technology solutions they use.Why is it trending?Governments adoption and use of data and technology are driving communities fears around mi

12、suse for several reasons:Machine learning(ML)and deep learning have enabled analysis and use of increasingly large datasets,growing the role of technology in decision making.Growing adoption of computer vision,including facial recognition,biometric technologies and predictive analytics have raised c

13、oncerns around privacy and racial profiling,especially across areas such as public safety.The rapid expansion of digital platforms has led to an unprecedented collection and use of personal data,driving the need to develop and enact stricter regulations and digital governance frameworks around its u

14、se.How to get started Develop a constituent engagement plan to address trust as a strategic asset.The innovative use of data and technology carries inherent risk,so engaging in these activities with transparency can effectively build and reinforce trust among constituents.Implement robust data gover

15、nance frameworks to ensure data is collected,stored and used in compliance with regulations and ethical standards.Work with other government bodies to harmonize data protection standards and practices.PredictionBy 2026,more than 60%of governments will systematically use human-centered design to meet

16、 community demand for empathetic digital services.Source:Gartner6Gartner for Government IT Leaders Follow Us on LinkedIn Become a Client Institutional resilienceWhat is it?A government organizations capacity to withstand,recover from,and adapt to disruptive events or crises while still maintaining p

17、ublic trust in their ability to achieve their goals.Why is it trending?Governments around the world have been roiled by local,regional and global crises.With community priorities focused on safety,health,education and economic development and recovery,each event(i.e.,fire,flood,cyberattack)puts pres

18、sure on governments to respond to high community expectations and budget constraints.A focus on institutional resilience should address that:Vulnerabilities directly impact CIOs as supply chains for hardware,software,operating supplies and energy security have come under threat.Political leaders and

19、 the public expect that governments will take steps to ensure they can sustain the services while maintaining the security of the individual and the community.How to get started Support institutional resilience that clarifies key responsibilities and accountabilities and to identify,evaluate and man

20、age risk to ongoing resilience.Build a shared focus on institutional resilience by partnering with chief risk offices and experts from outside of government.Scale the IT agility concept throughout the enterprise by becoming a change agent for either an enterprise agility framework or digital product

21、 management.PredictionBy 2026,50%of G20 members will experience monthly electricity rationing,turning energy-aware operations into either a competitive advantage or a major failure risk.Source:Gartner7Gartner for Government IT Leaders Follow Us on LinkedIn Become a Client Adaptive securityWhat is it

22、?Combines cybersecurity tools,techniques and talent to function like a natural immune system,addressing risks not only from IT sources but also from areas such as supply chain and cyber-physical systems.Why is it trending?Cybersecurity is evolving to focus more on technical risk mitigation and less

23、on compliance.An adaptive security architecture features components for identification,protection,detection,response and recovery,and will help address new challenges,such as:The need for cybersecurity adaptations and requirements to include a focus on artificial intelligence.The cyber domain expand

24、ing and converging with other domains such as supply chain and cyber-physical systems.How to get started Link the value of adaptive security to broader organizational objectives like digital innovation and operational resilience.Adopt an integrated,risk-based security approach by collaborating with

25、leaders for physical,personnel and supply chain security.Grow expertise from within through in-depth training programs and broad employee support through engaging awareness education.PredictionBy 2028,multiagent AI in threat detection and incident response will rise from 5%to 70%of AI implementation

26、s to augment,not replace staff.Source:Gartner2024 Top Technology and Business Trends in GovernmentGartner for Government IT Leaders Follow Us on LinkedIn Become a Client Realize RiskReimagine ValueEvolve OperationsBusiness TrendsManaging Trust in DigitalExperience ManagementIncreasing Workforce Prod

27、uctivityInstitutional ResilienceExecutive Data AdvocacyTechnology TrendsAdaptive SecurityDigital Identity EcosystemsDigital Platform AgilityDecision AutomationProgrammatic Data Management8Theme 2Reimagine and realize value from servicesMore so than ever before,CIOs must embrace methodologies that ca

28、n produce different business outcomes with little to no new technology investment,such as agile practices.Eliminating technology waste and getting maximum value out of existing ecosystems is critical for enduring the financial storm while improving the citizen experience,incorporating digital strate

29、gies and leveraging the power of data.These trends focus on the citizen experience and extracting value from data,along with leveraging AI appropriately.9Gartner for Government IT Leaders Follow Us on LinkedIn Become a Client Experience managementWhat is it?Continuously enhancing the design and deli

30、very of citizen services to ensure the experience is aligned with the needs and expectations of citizens while remaining consistent with the strategic mission.Why is it trending?Governments need comprehensive experience programs with measurable outcomes to prove the value of experience management.Th

31、e current state of these programs creates issues around:Minimal shared guiding principles and lack of enterprisewide norms for data-driven citizen service management and ethical use of data,resulting in diminishing public trust.Absence of a unified government view and understanding of the citizen ex

32、perience,reducing empathy in the delivery of those services,and impacting the quality of the experience.Lack of high citizen experience maturity,limiting digital adoption and creating a less optimized digital service delivery model.How to get started Develop a sentiment analysis capability to build

33、insights on citizens motivations across all levels of service and to set expectations with citizens and employees to prevent an experience perception gap.Measure and quantify success through the complete cycle of service delivery by collecting digital and offline data to substantiate and correlate i

34、mprovement measures across trust,equity,adoption and overall experience management.PredictionBy 2026,more than 70%of government CIOs will increase investments to produce and measure positive citizen experiences as a critical business outcome.Source:Gartner10Gartner for Government IT Leaders Follow U

35、s on LinkedIn Become a Client Executive data advocacyWhat is it?Endorsing the significance of data throughout the organization to enable CIOs to achieve measurable progress in operational efficiencies,security and experiences.Why is it trending?Government leaders must support the critical importance

36、 of data from the top down so CIOs can make measurable progress on increasing operational efficiencies,expanding citizen services,improving citizen experiences and securing citizen data.Doing so will address critical challenges such as:Improving productivity and operational efficiency,which now depe

37、nds on data being reliable,available,timely and accurate to drive digitization efforts.Securing citizen data against unintended consequences associated with AI,and rapidly evolving threat vectors,which require strong policies that deliver rules and procedures assuring the integrity of data used by a

38、nd about citizens.How to get started Build a leadership education program that helps upper management become data advocates by connecting data initiatives to executive strategic priorities.Establish an executive-led data governance framework.Ensure compliance with regulatory and ethical standards vi

39、a enterprise data policies.PredictionBy 2027,50%of government data analysts will be retrained as data scientists,and data scientists will shift to AI engineers.Source:Gartner11Gartner for Government IT Leaders Follow Us on LinkedIn Become a Client Digital identity ecosystemsWhat is it?Enables creden

40、tials to be stored and shared across various domains or organizations.The term can sometimes have negative associations,so some governments opt for less controversial terms like“digital records”or“digital credentials.”Why is it trending?The increasing interaction between historically siloed identity

41、 domains(i.e.,government,commercial,healthcare,etc.)is changing ecosystems and highlighting existing frictions,such as:Disparities in digital identity adoption between countries and sectors which are driving the need for standardization.Accelerating portable digital identity initiatives.Increasingly

42、 assertive and more rigorous approaches to digital identity by governments.Differing visions for portability,interoperability and personal data control among ecosystem actors in government,private sector and civil society.How to get started Strengthen your digital identity strategy by building on us

43、e cases and partnerships that break out of traditional sector silos.Raise trust with constituents by making high-assurance identity easy to obtain for diverse target groups and safe to use for management and disclosure of personally identifiable information.Stimulate adoption of government-supported

44、 digital identity by making it easy to use in different scenarios and jurisdictions and taking an active role in cross-industry pilots and standardization initiatives.PredictionBy 2026,at least 500 million smartphone users will be regularly making verifiable claims using a digital identity wallet bu

45、ilt on distributed ledger technology.Source:Gartner12Gartner for Government IT Leaders Follow Us on LinkedIn Become a Client Decision automationWhat is it?The deliberate and systematic use of AI to enhance government mission achievement by making faster,more accurate decisions and utilizing resource

46、s sustainably.Why is it trending?Decision automation improves decision making by explicitly understanding how decisions are made and how their outcomes are evaluated and improved by feedback.However,it presents unique considerations such as:The use of technology to improve productivity in government

47、 has been an increasing challenge over many years.AI particularly generative AI is now seen by executives as a means to achieve this longstanding goal across the whole chain from executive decision making through to frontline operations.The fact that many vendors are actively harvesting this expecta

48、tion by building AI capability into their toolsets and applications.In the more mature areas of AI such as computer vision,predictive analytics and machine learning,gains have been proven in productivity,accuracy and speed of decisions.How to get started Drive a policy around how to govern the safe

49、exploration and use of new tools,including generative AI,throughout the organization.Develop a future-state vision of the business value and public benefit for the use of AI by building a strategy that incorporates AI policies with a focus on desired policy outcomes.Establish a method to evaluate op

50、portunities that will surface both benefits and challenges across technical,operational and external viewpoints.PredictionBy 2026,more than 70%of government agencies will use AI to enhance human administrative decision making and measure resulting productivity increases achieved.Source:Gartner2024 T

51、op Technology and Business Trends in GovernmentGartner for Government IT Leaders Follow Us on LinkedIn Become a Client Realize RiskReimagine ValueEvolve OperationsBusiness TrendsManaging Trust in DigitalExperience ManagementIncreasing Workforce ProductivityInstitutional ResilienceExecutive Data Advo

52、cacyTechnology TrendsAdaptive SecurityDigital Identity EcosystemsDigital Platform AgilityDecision AutomationProgrammatic Data Management13Theme 3Evolve operating modelsChanges in the workforce profile,driven by hybrid return-to-office policies and artificially augmented workforce opportunities,deman

53、d that CIOs establish a deliberate focus on quickly reimagining the future workforce now,expanding investments in platform capabilities and ensuring full use of existing data ecosystems.These trends focus on agility and increasing productivity and operational efficiency.14Gartner for Government IT L

54、eaders Follow Us on LinkedIn Become a Client Increase workforce productivityWhat is it?Maintaining an effective workforce amid challenges in retaining and hiring skilled talent and upskilling current employees to support emerging technologies.Why is it trending?Governments ability to adopt digital s

55、olutions is impacted by gaps in capacity and skills,such as:Understaffing due to retirements,return-to-work issues and talent leaving for other opportunities in competitive employment markets Organizational knowledge deficits as a result of significant turnover in skilled and senior-level positions

56、The growing need for skills related to emerging technologies,data analysis and AIHow to get started Identify opportunities to automate by determining areas with the most talent-related stress in your organization.Establish plans for how IT can improve digital workplace capabilities to support the re

57、tention and acquisition of talent.Calculate the cost of turnover and build a business case to ask for additional budget for automation as a solution to reduce talent stress.Build a related transition plan that strategizes human and machine overlap as a blended workforce,preparing the organization by

58、 leveraging existing development programs.PredictionBy 2026,more than 70%of government agencies will use AI to enhance human administrative decision making and will measure the resulting productivity increases.Source:Gartner15Gartner for Government IT Leaders Follow Us on LinkedIn Become a Client Di

59、gital platform agilityWhat is it?The need to accelerate the adoption of digital platforms to have more scalability,flexibility and investment efficiency.Why is it trending?Adoption of configurable digital platforms is being driven by agility,scalability,flexibility and investment efficiency and how

60、these platform characteristics support mission outcomes.Key challenges for this trend include:Pressure from increasing citizen and policymaker demand,driving government CIOs to look for new ways to quickly deploy business capabilities.Governments that need cost-effective solutions to quickly address

61、 service delivery risks posed by antiquated systems.IT modernization efforts which require configurable and secure solutions that can easily flex and scale to citizen service demands.How to get started Implement a multicloud strategy,including integration management to mitigate the complexities of i

62、ncremental modernization across multiple system residences.Leverage adaptive sourcing strategies to maximize choices for use of internal and external resources.Secure executive commitment to finance subscription-based services in operational budgeting which will mitigate the risks caused by a shift

63、from capital to operational IT investment strategies.PredictionBy 2027,more than 70%of enterprises will use industry cloud platforms to accelerate their business initiatives,up from less than 15%in 2023.Source:Gartner16Gartner for Government IT Leaders Follow Us on LinkedIn Become a Client Programma

64、tic data managementWhat is it?A systematic approach that enables data reuse,integrity,resilience and value through incentives,standards,governance and innovation pipelines.Why is it trending?Data remains the basis of decision making,and the growing proliferation of AI reemphasizes the need for both

65、data management and integrity in data structures.CIOs must consider the following:Government leaders are demanding increased use of data for decision making and planning.CIOs are responding by guiding their organizations to establish programmatic data management centered on data excellence.Expanded

66、emphasis on the importance of data demands attention from discussions about citizens owning their own data to implications from privacy legislation,rules and analytics.How to get started Enhance the quality and efficiency of data at scale by improving the rules and structures that govern it such tha

67、t they are consistent,easy to follow and clearly based on a transparent balance of benefit and risk.Enable increased data maturity and capabilities across the organization by ensuring that relevant toolsets and skills are available to support both traditional and nontraditional specialists in all de

68、partments.PredictionBy 2026,more than 60%of government organizations will prioritize investment in business process automation,up from 35%in 2022.Source:GartnerExplore these additional complimentary resources and tools for IT leaders:Actionable,objective insightAlready a client?Get access to even mo

69、re resources in your client portal.Log InRoadmapThe Future of Digital Government StrategyAvoid common pitfalls and lead your strategy with confidence.Access RoadmapToolGartner BuySmartConfidently manage the technology life cycle.Request a DemoConferenceGartner IT Symposium/Xpo 2024The Worlds Most Im

70、portant Gathering of CIOs and IT ExecutivesView ConferenceWebinar2024 Top Technology and Business Trends for GovernmentSee why your peers rated this session 5/5 with expert insight.Hear From Our ExpertConnect With Us 2024 Gartner,Inc.All rights reserved.CM_GTS_2935150Get actionable,objective insight that drives smarter decisions and stronger performance on your mission-critical priorities.Contact us to become a client:U.S.:1 844 412 5323 International:+44(0)3308 188 834Become a ClientLearn more about Gartner for IT Government&Public Sector Leaders connected to the latest insights