1、2020 ESG REPORTBeijing Kingsoft Office Software,Inc.Address:Building D,Xiaomi Technology Park,No.33 Xierqi Middle Road,Haidian District,BeijingE-mail:I Fax:(010)82325655 Tel:(010)629277772020 ESG REPORTESG REPORT 202001ABOUT THIS REPORT IntroductionThis report is the first Environmental,Social and G
2、overnance(hereinafter referred to as“ESG”)Report(hereinafter referred to as“ESG Report”or this Report)released by Beijing Kingsoft Office Software,Inc.(hereinafter referred to as“Kingsoft Office”,“the Company”or“We”),which illustrates our social responsibility philosophy,practices and major progress
3、 during the year.Reporting PeriodThe reporting period of this Report is from January 1,2020,to December 31,2020.Certain contents may go beyond the above mentioned reporting period.Reporting ScopeUnless otherwise stated,the scope of this Report covers Kingsoft Office and its subsidiaries.Release Cycl
4、eThe ESG Report of Kingsoft Office is an annual report.Reference StandardsThis Report is prepared with reference to the Rules Governing the Listing of Stocks on the Science and Technology Innovation Board of Shanghai Stock Exchange(Revised in December 2020)by Shanghai Stock Exchange(“SSE”).Data Sour
5、ceThe information,data and cases used in this Report are all from the Companys official documents,statistical reports,financial reports or public documents,as well as the ESG practice information collected by various functional departments of the Company.Approval of this ReportThis Report has been r
6、eviewed and approved by the Board of Directors.Report ReleaseThis report is released in both paper and electronic editions,including Chinese and English versions.For the electronic version of this Report,please visit the Kingsoft Offices official website()and SSEs website().If you have any questions
7、 about the contents of this report,please contact us by phone or by letter.Beijing Kingsoft Office Software,Inc.Address:Building D,Xiaomi Technology Park,No.33 Xierqi Middle Road,Haidian District,BeijingE-mail:I Fax:(010)82325655Tel:(010)62927777 ContentsMassage from the Chairman 2I.ABOUT US Corpora
8、te Mission,Vision and Values 5Key Products and Services 6Key Milestones of Kingsoft Office 8Events of 2020 10List of Awards 12Corporate Governance 14Board of Directors 14Business Ethics 15II.ESG GOVERNANCE ESG Organizational Structures 17ESG Concept 18III.STAKEHOLDERS ENGAGEMENT AND MATERIALITY ASSE
9、SSMENT Stakeholders Engagement 22Materiality Assessment 23IV.OUR PRODUCT:PROVIDING INCREDIBLE EXPERIENCE(i).Innovation-driven Development 26Encouraging Innovations 26R&D Investment 27Awards 28Intellectual Property 30(ii).Quality Builds the Brand 31Quality Management System 31Quality Management Proce
10、ss 31(iii).Safety Builds Trust 32(iv).Service Builds Care 33Professional customer service team 33Customer satisfaction 33V.OUR TEAM:GATHERING OUTSTANDING TALENTS(i).People-oriented,protect the rights and interests of employees 36Employee Attraction and Retention 36(ii).Supporting Employees Growth 37
11、Employee Training 37Employee Development 39(iii).Caring for Employees,Guarding Physical and Mental Health 40(iv).Enrich Activities for Work-Life Balance 41.OUR HOME:PROTECTING LUCID WATERS AND LUSH MOUNTAINS(i).Advocate Green Office 44(ii).Promoting Cloud Office Products 45(iii).Building Green Suppl
12、y Chain 45.OUR RESPONSIBILITY:TOWARDS A BETTER LIFE(i).Cloud Office Helps SMEs 48(ii).Serving International Sporting Events 48(iii).Promoting Smart Education 49(iv).Poverty alleviation through science and technology 50(v).Industry Synergy 50(vi).Actively fighting against COVID-19 5102To become a lea
13、ding office software national enterprise in the world and a leader in the global office service industry is the mission of Kingsoft Office.It indicates the development direction and embodies the social responsibility of the Company.In 2020,Kingsoft Office continued to maintain steady growth.Despite
14、the impacts of COVID-19,trade friction,market turbulence,etc.,we have made great achievements in 2020 thanks to the joint efforts of the Board of Directors,the Management,employees,and partners from industries.Make steady progress and continuous breakthroughs.In 2020,the Company had a good overall o
15、perating performance,with the business growing steadily and healthily,and products and services upgraded.The Company achieved RMB 2261 million in revenue.The net profit attributable to the parent company owners was RMB 878 million,a year-on-year increase of 119.22%.The revenue of office software aut
16、horization business reached RMB 803 million,a year-on-year increase of 61.90%over the previous year.Office service subscription business achieved a revenue of RMB 1109 million,a year-on-year increase of 63.18%,promoting the Companys continuous development.Be consistent in user first.Users recognitio
17、n has always been the foundation of Kingsoft Offices business.In 2020,the number of monthly active users of Kingsoft Offices main products reached 474 million,with a year-on-year growth of 15.3%.According to iResearch data report,the WPS office market share in the Chinas domestic market continued to
18、 increase in 2020.Meanwhile,we adhere to independent innovation.As a one-stop office service platform,WPS 2021 annual update has been widely praised by our users.In response to the increasingly collaborative scenarios of users,we officially introduced our five new collaborative products,including WP
19、S Smart Form,WPS Meeting,WPS Calendar,WPS To-do,and WPS Flexpaper at the CHAO office conference held in December 2020.Faced with users demands,Kingsoft Office has established 12 technical service centers nationwide,with more than 400 certified technical service providers.In 2020,we responded to WPSs
20、 personal and government enterprise user feedback more than 2 million times,with the highest effective feedback optimization rate of 83.3%and an overall service satisfaction rate of 98.2%.Fight against the epidemic and serve the society.Serving the national economy and the peoples livelihood is an e
21、nterprises core responsibility.We fulfilled our social responsibility during the epidemic through supporting more than 200 million peoples telecommuting free of charge,and donating 4 million cloud office accounts to schools,hospitals,and small and medium-sized enterprises.We have also continuously i
22、terated our products to provide users with more in-depth services to adapt to the changes in user needs and scenarios brought about by the epidemic,For instance,our document-based remote conference helped 60,000 students in Hanjiang District of Wuhan by providing online teaching mode.During the Nati
23、onal Peoples Congress(NPC)and the Chinese Political Consultative Conference(CPPCC)this year,we provided customized office software document services for the information platform of NPC deputies,contributing to the smooth and efficient progress of the NPC and the CPPCC.Besides,as a technology company
24、,our participation of global high-end corporation highlight the unique social value of the Company.In 2020,Kingsoft Office became the official collaborative office software supplier for Beijing 2022 Winter Olympic Games and Winter Paralympic Games.WPS Docs became the official exclusive office softwa
25、re supplier for the 31st Summer Universiade.We are very proud to represent the Chinese software at the world stage.In addition,Kingsoft Office has signed a strategic cooperation agreement with the United Nations Educational,Scientific and Cultural Organization(UNESCO)Innovation Center for higher edu
26、cation,which provides us the opportunity to participate in and promote educational progress and technological accessibility in the world.Stay true to the founding mission and carry it forward.We are deeply aware that Kingsoft Office today is shouldering higher expectations of a vast user base.Enterp
27、rise is a public tool of the society.As a domestic software,our product experience and service directly affects how hundreds of millions of users create and express in their daily work and life.Our vision is to provide users with incredible office experience that exceeds their expectations,and we al
28、so believe this is our social responsibility and honor in the continuous development of society.In the era of the digital economy,during the 14th Five-Year Plan period,Kingsoft Office will accommodate to the industrial development trend of the cloud and data era,deeply analyze the pattern of the dev
29、elopment of the digital office industry.We will continue to adhere to the development strategy of the future office suite industry represented by Multi-screen,Content,Cloud,Artificial Intelligence(AI),and Collaboration.We will also continue to practice the values of User First,Persist in Innovation,
30、Integrity,Optimism and Resilience,and strive to become a company loved by users,proud by employees,and respected by the society.ESG REPORT 2020ESG REPORT 202003Massage from the ChairmanThe year-on-year increase of revenue of office software authorization business61.90%The year-on-year increase of of
31、fice service subscription business 63.18%The year-on-year increase of net profit attributable to the parent company owners.119.22%Chairman of the Board of Kingsoft Office Zou Tao05ESG REPORT 2020ABOUT USAs a technology company originated in China,over the past 32 years,Kingsoft Office has always bee
32、n committed to bringing the most straightforward and efficient office experience and services to everyone,every family and every organization,so that everyone could enjoy an easier and happier creation and life,and enterprises and organizations operate and develop more efficiently.In the future,King
33、soft Office is committed to helping enterprise customers and ordinary people realize simple creation and a better life through the products of Kingsoft Office,by providing a new way of office represented by Cloud-based services,Multi-screen and Content assisted,AI-empowered products.CORPORATE MISSIO
34、N,VISION AND VALUESSimple creation,easy expression,and the realization of value connection.We are committed to becoming a company loved by users,proud by employees,and respected by the society.We will provide users with an incredible office experience that exceeds their expectations and become a lea
35、der in global office services.User-First、Persist in Innovation、Integrity、Optimism and ResilienceOUR MISSIONOUR VISIONOUR VALUES06ESG REPORT 2020ESG REPORT 202007KEY PRODUCTS AND SERVICESKingsoft Office is a leading office software and service provider in China.We provide software products including
36、WPS office software and Kingsoft PowerWord to customers in various industries,develop various value-added office services based on office application scenarios,provide one-stop,multi-platform office application solutions,and provide Internet advertising promotion services based on products and relat
37、ed documents.The Company has more than 30 years of office software technology accumulation and office suites industry professional research advantages.Our main software products and services are formed by independent research and development of the Company.During the reporting period,the core techno
38、logy-related software and services revenue accounts for more than 99%of the operating revenue.99%The percentage of the core technology-related software and services revenue accounting for operating revenue220 Countries/RegionsOffice software products and services such as WPS office,Kingsoft Docs,Doc
39、er,and Kingsoft PowerWord provide office services for users in more than 220 countries and regions around the world.8000 10 thousandMore than 80 million office materials are downloaded and used on the Docer platform every month.90%In the enterprise market,Kingsoft Offices business covers more than 3
40、0 provincial and autonomous regional governments and more than 400 municipal and county-level governments,with a government procurement rate of 90%.Kingsoft Office gradually improves WPS user experiences and services,optimizes product interaction,enriches member privilege functions,develops off-site
41、 channels for a member business,promotes users awareness of member business to foster promotes the growth of member business.Kingsoft Office continues to promote the cloudification process of enterprise customers and focuses on promoting the transformation of corporate and organizational customers f
42、rom desktop and mobile office products to the cloud.Based on the long-term strategy,Kingsoft Office has constantly adjusted the direction of the Internet advertising business,Whilst devoting in the e-commerce industry,we have also develop in the programming,online consumption,online education and ot
43、her industires.WPS Docs has continuously improved its document collaboration ability and user experience,provided more intelligent and efficient office solutions for a large number of enterprises,and precipitated application scenarios and user reputation in e-commerce,education,and other fields.In t
44、he future,as the core product of Kingsoft Offices collaboration strategy,WPS Docs will provide users with a better and more efficient way of working collaboratively.Kingsoft Office responds to the call of the Belt and Road Initiative to continue to develop markets in Southeast Asian countries,and to
45、 carry out in-depth cooperation with department of government and other institutions in Thailand,Indonesia and other countries.We continuously expand cooperation channels in overseas business sectors,and constantly promote the localization of products and services.Kingsoft Office AI team focuses on
46、computer vision and natural language processing,algorithm research and combines engineering technology to create a series of products and services based on AI.Our independent research and development of OCR and machine translation technology have reached the first echelon in China and are continuous
47、ly optimized according to online users feedback.Personal Value-added ServicesEnterprise CloudificationAdvertising BusinessWPS DocsOverseas BusinessAIThe Companys key products and services matrix are as follows:WPS+value-added servicesWPS value-added servicesOrganizationalcustomersPersonalusersUnifed
48、 account managementService managementOffice Cloud ManagementOffice Cloud DocumentEnterprise Cloud DocumentWPS Cloud ServicesDocer Cloud TemplateDocument RoamingDocumentBeautificationDocument conversionDocument RepairDocument SecurityDocument AssistantWPS Cloud DocumentPersonal Cloud DocumentCollabor
49、ative DocumentCollaborative DiagrammingWPS Show HallWPSWriterEnterprise Cloud TemplatesOrganizational StructureAuthority ManagementMobility ManagementDocument SecurityOnline DocumentOnline DiagrammingWPSH5WPSWriterClient productsWPS Office Desktop Professional EditWPS Office Mobile Professional Edit
50、ion Kingsoft PowerWord Professional EditionClient productsWPS Office Desktop Personal EditionWPS Office Mobile Personal EditionKingsoft PowerWord Personal Edition89.8 billionSince 2020,more than 100 million files are uploaded by by individuals and WPS+users through the public cloud to the cloud ever
51、yday.As the end of 2020,the number of files uploaded by users reached 89.8 billion.474 millionEvery month,more than 474 million device users worldwide create,edit and share on the WPS Office platform100+millionCurrently WPS Office has more than 100 million users,becoming a well-known Chinese Office
52、suite brandWPS passed Acceptance of Major projects of Core-electronics,High-end-general Chips,and Infrastructural-software.201208ESG REPORT 2020ESG REPORT 202009November 11,Kingsoft Office officially released Mission Vision and Values.WPS Office PC and mobile users both reached 100 million.In May,th
53、e Thai version was released in Bangkok.WPS Mobile Version released.In April,WPS Office for macOS was officially released.One-stop cloud office released.WPS entered into the Japanese market and researched internationalization.Held the theme of “SimplicityCreationNot Simple”“CloudAI Future Office Conf
54、erence“;Released WPS Office 2019 Kingsoft documents and other new works.WPS Office Personal Edition announced for free.20192020200520072011201520172018Kingsoft founder Qiu Bojun launched WPS1.0.The first government procurement.19892001KEY MILESTONES OF KINGSOFT OFFICEDecember 1,Kingsoft Office CHAO
55、Conference released Collaboration Strategy.November 18,Kingsoft Office(stock code:688111)successfully listed on the Science and Technology Innovation Board,becoming the first carve-out listing company on the Science and Technology Innovation Board in China.10ESG REPORT 2020ESG REPORT 202011Kingsoft
56、Office continues to focus on the field of office document services and has maintained stable and rapid growth.The Company achieved RMB 2261 million in revenue,a year-on-year increase of.The Companys profit attributable to the parent company owners was RMB 878 million,a year-on-year increase of 119.2
57、2%.The Companys operating net cash flow was RMB 1.514,billion,a year-on-year increase of 158.57%.Supported by our technical advantages and product quality,our monthly active users and product user retention have grown steadily.Furthermore,our users willingness to pay has increased,and the number of
58、annual paid individual membership has increased by 63.23%.We have incorporate Collaboration into one of our core strategies and we have formed a development strategy of the future office suite industry represented by Multi-screen,Content,Cloud,Artificial Intelligence(AI),and CollaborationWe are comm
59、itted to fulfilling our social responsibilities and have invested resources and efforts in combating the epidemic,supporting sports events,and working together with partners from industries.Development strategy of the future office suite industry Multi-screenContentCloudAI CollaborationFIGHT AGAINST
60、 COVID-19The Company has fully invested in fighting the epidemic by technology,supported more than 200 million people to telecommute for free,and donated more than 4 million cloud office accounts to schools,hospitals,government agencies and small and medium-sized enterprises to support the resumptio
61、n of work and production.PROMOTE INDUSTRY DEVELOPMENTThe Company held the 2020 Kingsoft Office Developer Conference,empowering a total of nearly 200 integrators,OA manufacturers,technology service providers,e-visa,browser,and other office upstream and downstream ecological partners,in order to furth
62、er catalyze the industrial ecology of Chinas information technology application and innovation.SPORTS EVENTSOn June 30,2020,WPS officially signed the contract to become the official office software provider for Beijing 2022 Winter Olympic Games,became the first Chinese office software company to ser
63、ve the top international events.In September 2020,the Companys product WPS Docs became the official exclusive supplier of office software for the 31st Summer Universiade.THE“COLLABORATION”STRATEGYThe Company held the CHAO office conference in Sanlitun,Beijing.At the conference,we officially announce
64、d the new product strategy of collaboration”and introduced five new collaborative office products,including WPS Smart Form,WPS Meeting,WPS Calendar,WPS To-do,and WPS Flexpaper.The Company has actively explored the form of online activities and made use of the online meeting function of its products,
65、Kingsoft WPS Docs,to hold the Co-Innovation Era 2020 Kingsoft Office Partner Conference,the Collaboration Generates Everything Kingsoft WPS Docs Online Media Conference,and the E-commerce Industry Growth Plan WPS+Cloud Office Online Press Conference.Economic PerformanceThe Company achieved a busines
66、s revenue of RMB 2261 millionThe net profit attributable to the parent company owners was RMB 878 millionOffice software authorization business recorded RMB 803 million in revenueOffice service subscription business achieved a revenue of RMB 1109 millionThe Company achieved stable growth in Key prod
67、uct monthly active users(MAU)The MAU of main products(excluding WPS Docs)reached 474 million,including 185 million MAU of WPS office PC version,a year-on-year growth of 20.13%;282 million MAU of WPS office mobile version,a year-on-year growth of 13.71%;About 10 million MAU of other products such as
68、Kingsoft Powerword.Cloudification of Office DocumentsThe number of files uploaded by individuals and WPS+users through public cloud services reached 89.8 billion,an increase of about 8.66 times compared with 9.3 billion in 2018.The average daily document uploads exceeded 100 million.a year-on-year i
69、ncrease of119.22%a year-on-year increase of61.90%a year-on-year increase of63.18%EVENTS OF 202012ESG REPORT 2020132001Second Prize of National Award for Science and Technology Progress2010National Key New Product2011Famous Enterprises in Guangdong Province2012Gold Award of the World Intellectual Pro
70、perty Copyright2013The most valuable copyrighted products in Guangdong2015First Prize of Science and Technology Progress Award of China Institute of Electronics2018The top ten of the selection in“two micro one end”in top 100 Apps according to the users experiences2007Second Prize of National Award f
71、or Science and Technology Progress2012National Key New Product2014National Strategic Innovative Products2017Gold Award of China International Software Expo2019Chinese Government Information Technology Product Technology Innovation Award2015Zhuhai City of Science and Technology Awards2020“Zhuo Yue So
72、ftware Products”of GuangdongESG REPORT 2020JD 2020 Outstanding Contribution AwardTaobao Alliance the Most Traffic AwardPangolin 2020 Most Influential Partner AwardIn 2019,WPS Office was selected by App Annie as the 2018 Global Growth Star.In 2018,Kingsoft government office document security and full
73、 life cycle management solution products won the Product Technology Innovation Award.In 2017,WPS Office 2016 won the Gold Award of the International Software Expo.In 2016,Kingsoft Office won the Excellent Industrial Internet Innovative Solution and Innovative Product awards.In December 2015,WPS Offi
74、ce won Apples Best of 2015.In December 2015 WPS Office won the Google Best App Of 2015 award.In July 2015,WPS Office was awarded the title of“Top Developer”on Google Play,and was officially“Recommended by Editors”by Google on a global scale.In 2015,Jinshan Office won the first prize of Science and T
75、echnology Award.In September 2014,Kingsoft Office was awarded the National Copyright Demonstration Entity by the National Copyright AdministrationIn 2012,WPS Office mobile version won the Mobile Internet National Brand Award.WPS Office won the World Intellectual Property Copyright Gold Award.WPS pas
76、sed the“Core-electronics,High-end-general-Chips,and Infrastructural-software”major special inspection and acceptance.In 2008,Kingsoft WPS won the National High-tech Industrialization Ten-Year Achievement Award.In 2007,WPS Office 2005 won the second prize of National Award for Science and Technology
77、Progress.In 2005,WPS Office 2005 became the first brand to be selected into the Bowang Plan of the Ministry of Information Industry,and WPS Office 2005 was rated as National Key New Product.In 2001,WPS Office 2000 won the second prize of National Award for Science and Technology Progress.In 2001,The
78、 first government procurement of WPS officeIn 1998,WPS97 Chinese word processing system was rewarded as the National Key New Product.In 1996,WPS NT1.0 word processing system was rewarded in the 1996 National New Product.20202019201820172016201520142012200820072005200119981996LIST OF AWARDS14ESG REPO
79、RT 2020ESG REPORT 202015The Company strictly obeys the Company Law,Securities Law,Rules Governing the Listing of Stocks on the Science and Technology Innovation Board of Shanghai Stock Exchange and other relevant laws,regulations,and regulatory documents,and formulate the Articles of Association and
80、 internal control regulations.In 2020,the Company further improved the company policy system according to the needs of business development.We revised the Articles of Association of Beijing Kingsoft Office Software,Inc.and Kingsoft Office Badge Management System,and formulated the Beijing Kingsoft O
81、ffice Software,Inc.Information Disclosure Suspension and Exemption System to improve the Companys internal corporate governance structure and the internal control management system,boost corporate governance,standardize company operations,and then promote the sustainable and stable development of th
82、e Company.The Companys general meeting of shareholders,the Board of Directors,and the Board of Supervisors operate in accordance with laws and regulations.All functional departments have a clear division of responsible and efficient cooperation.Independent directors have played an active role in imp
83、roving the corporate governance structure and protecting the interests of small and medium shareholders.The Strategy Committee,Audit Committee,Nomination Committee,and Remuneration and Appraisal Committee set up by the Board of Directors ensures standardizing corporate governance,strengthening day-t
84、o-day operation and management,and making decisions on major issues.The Company has various internal control management systems in place,and the daily operation is standardized and orderly.Problems identified in the internal control system are checked and timely remediated,and the formation of the l
85、ong-term mechanism of internal control evaluation is actively promoted.The Board of Directors has set up a Strategy Committee,an Audit Committee,a Nomination Committee,and a Remuneration and Appraisal Committee.Positions of board members in the following committees:BOARD OF DIRECTORSAs a permanent o
86、rganization for the Companys business decision-making,the Board of Directors is accountable to the shareholders of the Company.The Board of Directors,in accordance with the provisions of the Company Law and the Articles of Association,makes effective resolutions on the appraisal and appointment of s
87、enior management personnel,major production and operation plans,investment plans,central management systems,and connected transactions of the Company.The Boards Organizational StructureBoard of DirectorsDirectorsStrategy CommitteeZou Tao(Chairman)Qiu BojunGe KeLiu WeiZhang QingyuanIndependent Direct
88、orsAudit CommitteeNomination CommitteeLu Peng Chen ZuotaoQu JingyuanHonorary ChairmanRemuneration and Appraisal CommitteeLei JunBoard MemberPositionsStrategy CommitteeAudit CommitteeNomination CommitteeRemuneration and Appraisal CommitteeLei JunZou TaoLiu WeiZhang QingyuanLu PengChen ZuotaoQu Jingyu
89、anBOARD MEMBER INFORMATIONKingsoft Office has a total of 9 Directors,including 3 Independent Directors and 1 Honorary Director.The composition of directors in this year is as follows:malefemaleBy gender40-49/550-59/360 and above/1Male Directors/8Female Director/18140-49By age50-5960 and above531BUSI
90、NESSETHICSWe are committed to a fair and transparent working environment.We comply with the requirements of the Law of the Peoples Republic of China Against Unfair Competition and other relevant laws and regulations on combating corruption and bribery,and formulate the Code of Conduct for Kingsoft E
91、mployees,the Regulations of Kingsoft on the Management of Whistle Blowing and Complaints,the Punishments Regulations of Kingsoft on Negligence and Pretermission for Leaders,and the Regulations on the Administration of rebates of Kingsoft,to clarify the code of conduct requirements of employees and r
92、esolutely put an end to any form of corruption.During the procurement,we bring integrity management into the scope of assessment of suppliers,and suppliers are required to sign integrity clauses in the contract.The terms include establishing a sound integrity system,disclosing the reporting telephon
93、e number,conducting investigations and preventing violations of the law.At the same time,we provide various reporting channels to encourage units or individuals to report any violations of the companys rules and regulations to the internal audit department.Informers can report all kinds of illegal a
94、cts through E-mail,reporting system,whistleblowers hot-line,in-person,etc.We have set up relevant regulations in the Regulations of Kingsoft on the Management of Whistleblowing and Complaints to protect whistleblowers,strictly keep confidentiality of information of whistleblowers,and severely punish
95、 those who retaliate against whistleblowers to safeguard the rights and interests of whistleblowers.CORPORATE GOVERNANCE217ESG REPORT 2020ESG ORGANIZATIONAL STRUCTURESWe have established a ESG organizational structure composed of the Board of Directors and ESG related departments.The Board is respon
96、sible for the Companys overall ESG governance,decision-making,and reviewing ESG strategy and performance.According to ESG strategic actions,ESG-related departments at the executive level are responsible for carrying out ESG-related management.ESG GOVERNANCEESG REPORT 2020ESG REPORT 202019ESG CONCEPT
97、As a leading domestic office software and service provider,our mission is to provide products that follow the principles of Simple creation,easy expression,realization of value connection.Bearing the values of User First,Persist in Innovation,Integrity,Optimism and Resilience,we have established the
98、 concept of ESG with Prioritizing Products,Focusing on Talents,Green Operation and Technology Empowering.as the main body.We utilize the excellent quality of our products and technical advantages,actively fulfill corporate social responsibility,and are committed to becoming a leader in office suite
99、and services field around the globe.In line with ESG concept,we actively respond to the Sustainable Development Goals proposed by the United Nations,identify the priorities of the Sustainable Development Goals(hereinafter referred to as“SDGs),and carry out practices of sustainable development.Priori
100、tizing ProductsWe devote ourselves to integrating the concept of sustainable development into our products and services to provide quality products and services to consumers.We pay attention to the rights and interests of consumers,information security and privacy protection,intellectual property ri
101、ghts protection,and good brand image establishment.Focusing on TalentsEmployees are always regarded as our most important assets.We have established a sound salary,welfare and training system and provide a good promotion platform for employees.We advocate a healthy work and lifestyle,create a team w
102、ith full of passion and vitality,equality and diversity,and strive to improve the happiness of employees.Green OperationWe actively respond to the call for national low-carbon development,and are committed to building low-carbon and energy-saving and environmental protection enterprises.We continue
103、to improve environmental management measures,encourage employees to practice environmental concepts through publicity and education.We are focusing on green supply chain management and willing to develop with our supplier partners.Technology EmpoweringWhile developing our business,we are always grat
104、eful to society and strive to achieve a win-win situation for social benefits and corporate values.We actively communicate with the communities where we operate and practice public welfare undertakings.18Prioritizing ProductsWe are a customer demand-oriented enterprise.We incorporate customer opinio
105、ns into the entire product life cycle and bring the simplest and most efficient office experience and service to everyone.Focusing on TalentsEmployees are always regarded as our most important assets.We focus on the construction of a talent team,cultivate R&D talents in the field of office suite,car
106、e for the physical and mental health of employees,and commit to establishing a top team.Technology EmpoweringWe help enterprises and organizations improve their information management capabilities,empower new office methods,and provide efficient office solutions under various scenarios.Green Operati
107、onWe are committed to creating a smart office ecosystem by providing efficient and convenient office services for customers,improving efficiency.We are determined to achieving energy saving,emission reduction,cost reduction and efficiency enhancement.Simple creation,easy expression,realization of va
108、lueconnection213STAKEHOLDERS ENGAGEMENT AND MATERIALITY ASSESSMENT 22ESG REPORT 2020ESG REPORT 202023STAKEHOLDERS ENGAGEMENTMATERIALITY ASSESSMENTCombined with the business model and internal and external communication,we have identified the key stakeholders and their key demands and expectations th
109、at interact with the enterprise operation.More details are shown in the table below.Based on communication and participation of stakeholders,we determine the materiality of each major issue and identify the important issues concerned by stakeholders.The details of this assessment are as follows:Key
110、StakeholdersKey Demands and ExpectationsKey Communication and Response ChannelsGovernmental and regulatory authoritiesCompliance with laws and regulationsThe safety and reliability of productsPromoting technological progressServing national interests and peoples livelihoodInspection Annual reportCom
111、panys websiteInvestorsMaintaining good operating performanceCompliant operationInformation disclosureShareholders general meetingCompanys announcementsReporting of special projectsVisitor receptionCustomersHigh-quality products and servicesProtecting information security and privacySatisfying the di
112、versified demands of customersDaily communication with customersSurvey on customer satisfactionHandling and feedback of customer complaintsThe Public Provide safe and reliable productsImprove operational transparencyAnnual reportCompanys websiteEmployeeProtecting employees rights and interestsGuaran
113、teeing occupational healthTraining and developmentPromotion channelsWork-life balanceStaff meetingPlatforms for staffs suggestionsFace-to-face communicationStaff trainingSuppliers and partnersOpen,fair and impartial procurementFulfilling contractual obligationsMutual benefits and win-win cooperation
114、Sign a contract in accordance with the law Public tenderingFace-to-face communicationCommunitiesCommunity developmentPublic welfare undertakings Environmental protectionParticipating in community activitiesPublic welfare organizations receive visitorsScreening Process of Key Issues Source of issues
115、Benchmarking research of peers Internationally recognized sustainability reporting guidelines Views and opinions from employees Recommendations from the management Recommendations from internal and external experts Media focus Screening criteria Values and strategies of the Group Relevant laws and r
116、egulations Demands and expectations from stakeholders Peer practices Recommendations from the managementThe key issues we identified and result of materiality assessment of key issues are shown in the figure belowMateriality to StakeholdersMateriality to Kingsoft OfficeLowHighHighSocial Contribution
117、Environment ProtectionCustomer satisfactionR&D and InnovationTechnology EmpoweringQuality of Product and ServiceCompliance OperationInformation securityEmployee rights and interestsClimate ChangeEmployee Attraction and RetentionSupply Chain Management25ESG REPORT 2020We have been working in the offi
118、ce suite field for more than 30 years,following the development trend of the Mobile Internet business and taking advantage of our localization.As a leading domestic office software and service provider,we adhere to the service concept of“user first”.We analyze and study customer demands and products
119、 and services application scenarios,giving accurate insight into customer demands,and providing products and services that meet their requirements and cater to their habits.We are committed to assisting customers to improve office efficiency and efficiently producing professional and high-quality of
120、fice documents.SDGs Continuous R&D and innovation Improving product quality Ensuring information security Optimizing customer experience4OUR PRODUCT:PROVIDING INCREDIBLE EXPERIENCEKingsoft Office has been making full use of the experience of independent R&D and its long-term professional research ad
121、vantages in office software,to realize numerous key technologies such as cross-platform,collaboration and mobilization.The Companys R&D mode is featured by catering to the demands of end-users and downstream partners,integrating customer opinions into product life cycle,and synchronous communication
122、 between the R&D department and the sales department and support departments to go deep into the whole process of product design,R&D,testing,delivery and service,so as to realize rapid and effective iterative R&D and jointly improve user experience,and to form a virtuous cycle mechanism of customer-
123、driven R&D,and products for customers.26ESG REPORT 2020ESG REPORT 2020ENCOURAGING INNOVATIONSInteractive R&D modeThe interactive R&D mode is mainly applied in developing new products and services in traditional software,including processes such as demand analysis,scheme design,feasibility technical
124、demonstration,coding and testing,product service trial,product delivery to customers,and technical support feedback.Oriented by customer demands,the Company focuses on communication with customers on functional requirements and product interactions,and incorporates customer feedback into the Company
125、s product development process.Throughout the key processes of product life cycle,the Company aims at connection and feedback of personnel,technology and information,to ensure that the Companys products and services meet the technical requirements and customers office demands.Matrix project R&D manag
126、ement modeFor special projects,the Company adopts a project-oriented matrix project management mode,where the joint R&D team consists of a project leader and inter-departmental experts.In the early stage of product development,each department puts forward opinions on technology,architecture and impl
127、ementation method of the product,to contribute to the overall plan.As such,this mode effectively avoids possible problems in the follow-up production phase and significantly improves the efficiency of product development and the success rate of project.Generic modular R&D modeThanks to the long-term
128、 R&D in the office field and the accumulation of product experience,the Company studied and realized a series of mature key technologies and general technical schemes.On this basis,the Company gradually formed a cross-platform technology supporting system for rapid design,development,adaptation and
129、promotion of software products and services for the new areas,new markets and new demands.Technological innovation mechanismThe Company gradually formed a customer-driven R&D and user-oriented virtuous cycle mechanism,from the original product-driven R&D,and products for customers mechanism,to activ
130、ely respond to customer demands and improve user experience.Every year,the Company invites industry experts to conduct professional training on patent mining,knowledge expansion,and other aspects for employees to constantly invent and create in R&D.Industrialization of R&D technologyThe Company cont
131、inues to hire new technical experts and researchers to join the R&D team fully understands the information system technology and future development technology trends,provides government agencies and industry demands with cloud services and comprehensive security collaboration solutions,develops prod
132、ucts that meet the customers demands in various industries,complies with the development trend of office industry,and ensures the efficient industrialization of R&D results.Kingsoft Office subdivides the user demands and application scenarios with professional experience in technology R&D in the off
133、ice applications field.It conducts professional research on multi-platform office,office application integration,multi-user collaboration,data cloud storage and intelligent creation.The Company has formed its unique core technology with a long-term and in-depth user demands mining and customer appli
134、cation scenarios analysis,and technical reconstruction of the underlying products.In 2020,we continued to invest in technology R&D and talent hiring.Compared with 2019,the Companys R&D investment had a growth rate of 18.72%.R&D InvestmentR&D personnelThe percentage of R&D personnel1900人70%+Total exp
135、enditure on R&DRatio of R&D investment to revenue710 million31.44%In 2020,we continued to invest in technology R&D and talent recruitment.Compared with 2019,the Companys R&D investment increases 18.72%.18.72%27INNOVATION-DRIVEN DEVELOPMENT28ESG REPORT 2020ESG REPORT 202029 The Companys core technolo
136、gy has been recognized by the State Council,the Ministry of Science and Technology,the Ministry of Industry and Information Technology,the World Intellectual Property Organization,and other organizations and industry experts.After the technical appraisal by the China Institute of Electronics,the ove
137、rall technical level of office software products of WPS Office is leading in the office software field in China,and several technologies are advanced in the world.The Company and its products won several national and international awards,such as the Second Prize of National Science And Technology Pr
138、ogress twice,the National Key New Product,the Gold Award of Intellectual Property Rights And Copyright,the Gold Award of China International Software Exposition,evidencing that the Companys technology is at the advanced domestic level in the industry.Undertaking national,provincial,and municipal sci
139、entific research projects reflects high level of Companys core technology.Since its establishment,the Company has undertaken several national major scientific research projects,including major projects of Core-electronics,High-end-general-Chips,and Infrastructural-software Science and Technology,the
140、 National High-Tech R&D Program(863 Program),etc.Through the implementation of major national projects,the Companys products have completed system adaptation and application promotion in several national demonstration projects during the 12th Five-Year Plan and 13th Five-Year Plan.The ability to imp
141、lement national scientific research projects confirms that the Companys core technology is in the leading position in China.AWARDSAs of December 31,2020,the essential awards and relevant major scientific research projects of the Companys core technologies are as follows:1 Important technical awards
142、obtained by the Companys core technologies,products and services are as follows:2 Major scientific research projects participated by the Companys R&D team are as follows:WPS OfficeOne-stop office service platform makes your more efficient.Award YearName of AwardAwarding DepartmentAward-winning produ
143、cts/projectsCertificate Number2001Second Prize of National Award for Science and Technology ProgressState CouncilWPS 2000 Intelligent Integrated Office SystemJ-220-2-04-D012007Second Prize of National Award for Science and Technology ProgressState CouncilWPS Office 20052007-J-220-09-D012010National
144、Key New ProductMinistry of Science and Technology of the Peoples Republic of ChinaWPS Office 20092010GRE00032011Famous Enterprises in Guangdong ProvinceAdministration of Quality and Technology Supervision of Guangdong ProvinceWPS Office of Chinese Office SoftwareGD2011-5032012National Key New Produc
145、tMinistry of Science and Technology of the Peoples Republic of ChinaChinese office network services platform2012GR3390082012Gold Award of the World Intellectual Property CopyrightWorld Intellectual Property OrganizationWPS Office Software-2013The most valuable copyrighted products in GuangdongGuangd
146、ong Provincial Copyright OfficeWPS Office 2012ZJJZ0222014National Strategic Innovative ProductsSecond Prize of National Award for Science and Technology ProgressWPS Office 20132014GZE000102015Zhuhai City of Science and Technology AwardsZhuhai Municipal GovernmentChinese office network services platf
147、orm development and industrialization projects2014-J-1-03-D012015First Prize of Science and Technology Progress Award of China Institute of ElectronicsChina Institute of ElectronicsChinese office services network platform and application projectsKJ2015-J1-06-D012017Gold Award of China International
148、Software ExpoMinistry of Industry and Information Technology of the Peoples Republic ChinaWPS Office Software-2018The top ten of the selection in“two micro one end”in top 100 Apps according to the users experiencesChina Academy of Information and Communication TechnologyWPS Office-2019Chinese Govern
149、ment Information Technology Product Technology Innovation AwardChina Information Industry AssociationCloud Office Service Platform-2020“Zhuo Yue Software Products”of GuangdongGuangdong Software Industry AssociationWPS Office 2019 for Linux Software-Project NameOrganizerProject TypeForm of project co
150、operationProject technical and economic goalsStarting and ending timesResearch and development and industrialization of networked Chinese office service platformMinistry of Industry and Information Technology of the Peoples Republic ChinaMajor projects of Core-electronics,High-end-general-Chips,and
151、Infrastructural-softwareIndependent commitmentAccording to the national information security requirements and basic software development strategy of service industry,this project aims at Internet application environment and Chinese information processing needs,researches and develops office software
152、 of network characteristics,extends office software application environment,breaks through the custom office data collaboration and office application integration technology,and eventually realizes the network office service platform in Chinese.From January 2010 to June 2012Industrialization of secu
153、re cloud storage and application service platformEconomic and Information Committee of Guangdong ProvinceModern Information Service Industry ProjectIndependent commitmentBased on mass data storage and synchronization technology of research and development a secure cloud storage platform,this project
154、 offers open interface,supports third party applications integration for government agencies,IT,telecommunications,electrical home appliances and other industries safe,open,efficient,low-cost cloud storage application solutions.From January 2012 to June 2015Intelligent cloud services management plat
155、form and core software and systemsMinistry of Science and Technology of the Peoples Republic of ChinaNational High-tech R&D Program(863 Program)Joint commitmentThis project aims at huge amounts of unstructured document storage technology and office documents research and implementation,and uses data
156、 management and processing technology in networked WPS series products,and eventually integrates WPS Light Office products and services,with applied in online office to demonstrate cloud services.From January 2013 to December 2015Construction and operation of Kingsoft WPS cloud office service platfo
157、rmBeijing Zhongguancun Management CommitteeModern Information Service Industry ProjectOf ZhongguancunIndependent commitmentThis project breaks through the research and development of multiple core technologies such as networked office,massive data storage,sharing and collaboration,and cross-platform
158、 applications,to build a one-stop,multi-platform,and networked open office service platform based on cloud computingFrom April 2013 to September 2015Kingsoft Smart Internet+Enterprise Integrated Service PlatformBeijing Zhongguancun Management CommitteeZhongguancun Pilot Demonstration ProjectIndepend
159、ent commitmentIn line with the current development direction of Internet+and using the latest Internet communication technology and mobile Internet technology,a comprehensive service platform with full SaaS service mode is built for the use of small and medium-sized enterprises in the park,so that t
160、he comprehensive service platform in the park can be deeply integrated with the informatization of enterprises in the park.With the mobile new technology as the highlight features to build an innovative comprehensive information service platform for these park enterprises.From January 2015 to Decemb
161、er 2015Intelligent writing innovation and industrialized public service platformEconomic and Information Committee of Anhui ProvinceArtificial Intelligence Industry Development ProjectIndependent commitmentIntelligent writing innovation and industrialization of public service platform aim at becomin
162、g a major platform of intelligent writing industry chain.For which mainly researches the knowledge mapping technology,it is based on the text generation technology such as intelligent writing key technology and common technology,building intelligent data acquisition platform.Besides,based on the cor
163、pus of big data platforms and intelligent writing public service platforms,the project integrates data resources,standardizes data formats,opens third-party application interfaces,promotes the development of relevant standards for the intelligent writing industry,creates an innovation system combini
164、ng production,education and research,gives full play to the advantages of the Intelligent Writing Robot Technology Alliance,and promotes the construction of an ecological system for the intelligent writing industry,and develops the national intelligent writing industry.From July 2018 to December 202
165、0Office software enhancement and optimization for the Party and government office systemMinistry of Industry and Information Technology of the Peoples Republic ChinaMajor projects of Core-electronics,High-end-general-Chips,and Infrastructural-softwareJoint commitmentCombined with the needs of the Pa
166、rty and governments office applications,the project breaks through application development and system adaptation technology based on encore-based software and hardware platform,customizes and enhances office applications and security functions,completes the development of tasks such as online creati
167、on,improves the performance and efficiency of office software,promotes the application of national independent document format standards,and supports application integration on domestic software and hardware platforms,to provide customizable and reproducible office application solutions.From January
168、 2018 to December 2020Office software enhancement and optimization for safe and reliable office platformsMinistry of Industry and Information Technology of the Peoples Republic ChinaMajor projects of Core-electronics,High-end-general-Chips,and Infrastructural-softwareJoint commitmentCombined with th
169、e needs of the Party and the governments office applications,the project breaks through the application development and system adaptation technology based on domestic basic software and hardware,customizes and enhances office applications and security functions,completes the development of WPS offic
170、e components and other tasks,improves the performance and efficiency of office software,and supports the application integration on domestic software and hardware platforms.From January 2018 to December 2020Development and industrialization of WPS domestic office suite for the Party and the governme
171、nts applicationsDepartment of Industry and Information Technology of Guangdong ProvinceDevelopment projects of information technology application and innovative industryIndependent commitmentThis project studies the office service,data integration,document compatibility,value-added service,and other
172、 technical problems related to the office software integration and application under the domestic basic software and hardware environment.This project adopts the way of industrial linkage,system integration,the formation of a new generation of homebred base software product matrix.Through the pilot
173、application of industrialization,the project improves the overall level of homebred base software and market competitiveness,promotes the sustainable development of the information technology application innovation,strengthens basic software localization in Guangdong to the national economic and soc
174、ial development impetus ability and service ability.From July 2019 to June 2021the Second Prize of National Science And Technology Progressthe National Key New Productthe Gold Award of Intellectual Property Rights And Copyrightthe Gold Award of China International Software Exposition30ESG REPORT 202
175、0ESG REPORT 202031Kingsoft Office has accumulated rich experience in independent innovation and development by virtue of its solid technical foundation in office software.The Companys core products and key technologies are independently researched and developed,and several domestic and foreign inven
176、tion patents have been authorized.The latest WPS Office products and services developed by Kingsoft Office adopts key technologies of network office application such as cloud real-time sharing,intelligent office knowledge graph,big data user portrait,multi-platform online collaboration and cross-pla
177、tform mobile office.Kingsoft Office continues to carry out technological innovation from many aspects,such as WPS Client,Cloud office products,WPS Docs and collaborative office services.In 2020,the Company applied for a total of 102 invention patents,among which 88 were accepted domestically and 14
178、overseas.It obtained 17 authorized patents,including 6 domestic authorized invention patents and 11 overseas authorized invention patents.The Company applied for 2 design patents,both of which are domestic patents.By the end of 2020,Kingsoft Office had a total of 599 patents and copyrights,including
179、 197 patents registered in China,44 patents registered overseas,351 software copyrights registered in China and 7 software copyrights registered overseas.INTELLECTUAL PROPERTYTotal Invention Patents AppliedAccumulated Patents and Copyrights102Invention Patents599patents and CopyrightsQUALITY BUILDS
180、THE BRANDQUALITY MANAGEMENT SYSTEMWe have obtained ISO9001:2015 Quality Management System certification.We have formulated Security and Privacy Protection Design,Measures for the Management of Digital Assets,Basic Guidelines for Research and Development Safety and other management measures and stand
181、ards as the basis for product quality control,to strictly control the quality of software products to meet the quality standards of the Company.CollectionQUALITY MANAGEMENT PROCESSIn terms of product project initiation,we have established a model from the analysis of customer demands to the implemen
182、tation of specific product technical solutions.Based on the collection,analysis and understanding of customer demands,we conduct compliance reviews on product solutions.We also carry out product evaluation utilizing product design,and review,inspection and review of technical solutions to ensure tha
183、t the products can meet customer needs and solve customer problems effectively.In terms of product R&D,we are driven by demands of end-users and downstream partners,and integrate customer opinions into the products life cycle.The R&D Department communicates with the Sales Department and Support Depa
184、rtment synchronously,and goes deep into the whole process of Product Design,R&D,Testing,Delivery and Service,so as to realize rapid and effective iterative R&D and jointly improve user experience,to form a virtuous cycle mechanism of Customer-driven R&D and products for customers.After the completio
185、n of product development,we conduct multiple rounds of comprehensive inspections on stability and safety.Product Project InitiationProduct R&DAnalysisR&DComprehensionTestReviewDeliveryAssessmentServiceDesignSAFETY BUILDS TRUSTSERVICE BUILDS CARE32ESG REPORT 2020ESG REPORT 2020We are customer-oriente
186、d and committed to providing high-quality products and services to society and customers with a good reputation.We strictly abide by the Law of the Peoples Republic of China on Protection of Consumer Rights and Interests and other laws and regulations,and continuously improve the management processe
187、s of product quality monitoring,customer complaint handling,and customer satisfaction surveys to maximize the protection of the legitimate rights and interests of customers.In terms of government and enterprise business,the Company strives to further improve business development and service ability
188、of the government,large and medium-sized enterprises,and other top customers,further promote customer cloudification,improve the customer satisfaction and actual penetration rate of the Companys products,and win the reputation of the products and the continuous use of customers.At the same time,the
189、Company will strengthen establishing a professional office field information technology consulting team,constructing a complete customer service system to respond and support the customers demands at any time.In terms of personal value-added services,Kingsoft Office continues to promote the transfor
190、mation of product positioning from tool to service to increase the loyalty of users.Kingsoft Office carries out a delicate operation on various member functions and template resources,and improves the experience of functions through a technical transformation so that products can better solve users
191、pain points and meet users needs.We apply new technologies,explore new scenarios,mine new user demands,adhere to explosive thinking and create popular products,to improve user perception and product reputation.The Company has a service team distributed in 12 key cities in China,hundreds of authorize
192、d and certified service providers in key provinces and cities in China,and a professional customer service team of more than 120 people.It is committed to providing professional and considerate services for customers.Our services cover the whole process of product application,including providing sch
193、eme consulting services for customers in the early stage,providing implementation deployment and integration docking services for customers in the middle stage,and providing training,promotion and application services for customers in the later stage.We provide induction training for the customer se
194、rvice team,including product knowledge training,service etiquette and complaint handling skills,data record specification and data analysis,etc.Regarding professional skills improvement,we also set up training on service ability improvement and product technology.PROFESSIONAL CUSTOMER SERVICE TEAMWe
195、 value customer complaints,adhere to integrity management,protect the legitimate rights and interests of consumers,and actively and efficiently give feedbacks to all kinds of customer complaints.This year,we updated and revised the customer service-related management specifications,formulated the WP
196、S Customer Service Department Complaint Handling Procedure Specification optimized the user experience and accelerated customer service response.For each customer complaint,the customer service team will analyze and evaluate and feedback to the product team to support the product optimization plan d
197、esign.We set up various feedback channels to provide users with more timely feedback and suggestions,including the official WeChat official account,email,and Weibo,etc.,and return visits to users complaints.During the reporting period,the Companys customer satisfaction reached 98.32%,and customer re
198、turn visit satisfaction reached 94.57%.CUSTOMER COMPLAINTS AND SATISFACTION33We have established an information security and data privacy management system,with a complete organizational structure and system policies in place.The Company has set up a Security Committee mainly responsible for data se
199、curity-related decisions,and the Chief Security Officer and Security Management Office coordinate the Companys information security management work.The Product Security Department,Network Security Department,Information Security Department and Security Support Team are responsible for implementing a
200、nd executing information security management measures.We have formulated a series of regulations to ensure information security,such as the General Outline of Information Security Management,Information Classification Management Measures,Cyber Security Management System,System Security Management Sy
201、stem,and Emergency Plan Management System.Kingsoft Office has also developed the Basic Guidelines for Research and Development Safety and other internal standards and norms and carries out annual security internal audit work to more objectively and comprehensively supervising the implementation of p
202、roduct data security and privacy protection.According to the national network security level protection standards and relevant provisions,the WPS Cloud Docs,WPS account system,Kingsoft PowerWord Search System PC,and Mobile system have has completed the registration and assessment on Classified Prote
203、ction at Level 3 of the Information Security of the Ministry of Public Security.In 2020,we carried out information security training for all R&D staff and organized assessments to enhance data privacy protection awareness.Customer satisfication98.32%Customer Returning Visit Satisfaction94.57%Network
204、 Security DepartmentSecurity SupportTeamInformation SecurityDepartmentProduct SecurityDepartmentSecurity CommitteeChief Security OfficerSecurity Management OfficeCertification of Registration and Assessment on Classified Protection at Level 3 of the Information Security Decision-makingCoordination o
205、f information security managementImplementation and executionMore than 120 PeopleProfessional customer service team535ESG REPORT 2020Kingsoft Office actively promotes talent recruiting and welcomes talents from all over the world.Kingsoft Office is committed to implementing an open and fair talent p
206、olicy.We attach great importance to the construction of a talent team,establish a perfect talent training system,and cultivate many R&D talents in the field of office software.We also care about the physical and mental health of our employees,actively implement occupational health management,carry o
207、ut a variety of staff activities,and strive to build a harmonious working environment.SDGs Employee Rights and Interests Employee Attraction and Retention Employees Growth Occupational Health and Safety Employee ActivitiesOUR TEAM:GATHERING OUTSTANDING TALENTSPEOPLE-ORIENTED,PROTECT THE RIGHTS AND I
208、NTERESTS OF EMPLOYEESWe protect the legitimate rights and interests of employees and strictly comply with the Labor Law of the Peoples Republic of China,the Labor Contract Law of the Peoples Republic of China,the Social Insurance Law of the Peoples Republic of China,the Law of the Peoples Republic o
209、f China on the Protection of Womens Rights and Interests and other laws and regulations.We establish an employee attendance system,manage the working hours of employees,and provide employees with holidays following laws and regulations.We recruit employees based on fair competition,merit-based recru
210、iting and equal opportunity.Applicants for posts and employees are treated equally in terms of recruitment and remuneration,regardless of their ethnicity,race,age,gender,marital status,and religious beliefs.We sign labor contracts with employees under the principle of equality,consensus,honesty,and
211、trustworthiness.We conscientiously implement the Law of the Peoples Republic of China on the Protection of Womens Rights and Interests to protect the rights and benefits of female employees during pregnancy,childbirth,and breastfeeding,and prohibit the reduction of wages and unreasonable dismissal o
212、f female employees due to pregnancy,childbirth,and breastfeeding.We fully respect every employee,advocate equality of employee,eradicate any form of insulting and discriminatory behavior,and prohibit compulsive,threatening,abusive or exploitative labor practices.We eliminate child labor and strictly
213、 manage the risks of child labor.36ESG REPORT 2020ESG REPORT 202037Kingsoft Office focuses on cultural inheritance and inclusiveness of newcomers.We concentrate on improving professionalism of our talents,and focus on key ability improvement of core people.We organize all kinds of training and activ
214、ities by combining online and offline methods.We devote to building a learning organization that pursues the technology atmosphere,encourages knowledge precipitation and promotes knowledge sharing.Kingsoft Office continues to conduct pyramid-style training for employees at different levels.We take o
215、nline training as a platform and conduct examination for each training to deepen employees understanding of the training program and better apply it to their work.In 2020,Kingsoft Office organized 568 training sessions and activities of various types to all employees.EMPLOYEE TRAININGSUPPORTING EMPL
216、OYEES GROWTHWe adhere to the people-oriented concept,implement equal employee policies.In accordance with the national laws and regulations,we conduct labor relations management,and signed labor contracts with employees.We have established a scientific,reasonable,standardized,and systematic employee
217、 compensation and welfare system,providing employees with competitive salaries,and paying workers compensation,pension,medical care.We provide unemployment,maternity,and other social insurance and housing provident fund on time according to law.EMPLOYEE ATTRACTION AND RETENTION568Number of Training
218、Sessions and Activities OrganisedTraining ModuleTraining ContentMiddle management trainingCapability building for middle management through training on supervisor empowering,coaching leadership,financial management,communication,operation simulation,and other types of training.Cooperating with exter
219、nal training institutions to develop training courses for young cadres,empower young talents to improve their work and management capabilities.Providing more targeted training allowances for middle and senior management and encourage management to attend external training to further promote their wo
220、rk and management capabilities.On-the-job trainingImproving employees soft skills and technical skills through general soft skills training and technology sharing.Special sales trainingEmpower sales staff to understand the company policies and sales skills by conducting special sales training coveri
221、ng over 300 sales staff.Orientation for recruitsIn 2020,through the training of new recruits and new school recruits,new employees could understand the Companys culture and become part of the team.Cultural trainingReview the Companys mission,vision and values.All staff participated in the questionna
222、ire survey,and the management team participated in corporate cultural co-creation.The Companys new culture was promoted for all levels of employees.2824Sales StaffR&D PersonnelFinancial PersonnelAdministration StaffPostgraduate and Above UndergraduateCollege Degree and BelowTotalProfessional Composi
223、tionEducation Level6951923621443402027282445716173212267471073291552561Parent CompanySubsidiariesNumber of EmployeesNumber of Employees of Parent Company/776Number of Employees of Subsidiaries/2048Number of Current PeriodNumber of Previous Period7762048Total Number of Employee38ESG REPORT 2020ESG RE
224、PORT 202039Training new employees-Face to face with executivesIn order to give new employees a deeper understanding of the Companys culture,history and development,the Zhuhai training team held the first offline executive face-to-face event on the afternoon of September 14 2020,allowing all new empl
225、oyees to communicate with the executives face-to-face,ask the questions they want to know the most,and the executives addressed their concerns.Operational simulation training by sand tableThe Operational simulation training by sand table focusing on practices rather than lecture teaching.During the
226、2 days learning lessons,each team will learn about the operation and decision-making,organization,control and leadership of the enterprise system through the simulation sand table.Employees discussed the Companys strategy,operation management,human management,team awareness and other aspects of the
227、enterprise system.The trainees feel the charm of business management from the actual experience,and these lectures could bring more inspiration and reference to the team management work in the futureThe new sales training campTo help new sales staff to grow and gain in-depth understanding of the Com
228、panys culture,product,marketing solutions and business-related knowledge.The Human Resources Department held a ten-day new sales training camp.Through the combination of examination and study,it helps everyone to master sales knowledge and skills and improve professional skills.Talents are most esse
229、ntial core competitiveness of software enterprises.Since our establishment,the Company has been focusing on building talent teams and has trained a large number of R&D talents in the field of office suite.With the continuous development of business,the Company has established a series of talent ince
230、ntive mechanism,mainly including Key Talents Project,Talent Scout Award,and Talent Promotion Plan.The Company has created a high-quality inter-disciplinary talent team with professional knowledge,rich management experience and reasonable age structure.The Company has established a special technical
231、research team for key technical fields such as data cloud storage,mobile Internet application,intelligent data processing,domestic system adaptation and secure cloud document.We continuously cultivate professional technical talents for each stage of our product and they make outstanding contribution
232、s in each business line.We have established several awards to motivate our employees.For example,the Company selects Mentors of the Year by awarding 50 outstanding mentors,and issues the Mentor Achievement Award and rewards on September 10th every year.EMPLOYEE DEVELOPMENT50Number of Mentorsof the Y
233、earWe focus on the health and safety of our employees and strict compliance with the Labor Law of the Peoples Republic of China,the Production Safety Law of the Peoples Republic of China,the Prevention and Control Law of Occupational Diseases of the Peoples Republic of China,the Fire Protection Law
234、of the Peoples Republic of China and other laws and regulations on occupational health and safety and in workplace.We are committed to providing a healthy,safety and comfortable workplace for our employees and ensuring the standard management of the office area.During the reporting period,we continu
235、ed to organize and strengthen safety inspections of office areas,regularly publicize safety and fire knowledge to employees,and organize employees to participate in fire emergency drills of office buildings.We carry out weekly safety management and emergency management training for cleaning and secu
236、rity personnel.During peak hours,two persons are on duty in office areas to verify identities and strictly manage the entry and exit of the office building.We value the physical and mental health of every employee and provide them supplementary medical insurance.We also arrange health checkups for a
237、ll employees every year and hold health knowledge sharing,first-aid lectures and health Q&A activities from time to time.At the early stage of the COVID-19 outbreak,the Company actively responded to the governments requirements and formulated response strategies to prevent the epidemic and protect t
238、he health and safety of our employees.These practices included extending holidays,encouraging flexible office practices,advocating flexible work policies such as staggered work hours,and paying timely attention to the physical and mental health of employees timely,etc.The Company procured epidemic p
239、revention materials,including masks,disinfectants,thermometers,etc.,to ensure adequate supply of medical protection materials for employees after they resume to work.The Company regularly carries out measures for epidemic prevention and control.Employees are required to accept body temperature monit
240、oring and check the status of health QR code when entering the Company.Employees are allowed to enter the office area only when their temperature is normal.We take measures for epidemic prevention include controlling the number of participants in office meetings,shortening the meeting time,widening
241、the seat spacing,and ventilation and disinfection will be conducted immediately after the meeting.We have regular disinfection in public areas such as elevator and toilets and ensure the intervals of ventilation to guarantee the health and safety of employees office environment.Besides,the Company h
242、as strengthened the publicity and education of epidemic prevention and control to enhance employees awareness of epidemic prevention,shared the situation of epidemic trends,popularized epidemic prevention and control knowledge,and guided employees to take proactive and scientific prevention and cont
243、rol.CARING FOR EMPLOYEES,GUARDING PHYSICAL AND MENTAL HEALTHWe carry out various recreational activities to enrich staffs spare time.We support clubs for basketball,skiing,running,etc.,and organize a variety of staff activities such as team building,communications and competitions.The Company will c
244、ontinue to actively recruit outstanding talents,conduct training and incentive work at all levels of employees to support the rapid development of various businesses.The Company will continue to improve the hierarchy system and salary system and promote the healthy development of the Company through
245、 various means such as talent identification,talent promotion,and talent cultivation.The Company will continue to optimize the organizational structure according to business development.Under the guidance of the management,the Company will build an organizational structure with clear roles and respo
246、nsibilities and set up smooth communication channels to promote business development.The Company will also continue to improve employee occupational health and safety management system to provide a safe working environment for employees.The Company will also continue to diversify training and activi
247、ties for talents at all levels,make full use of internal and external resources of the Company,improve the quantity and quality of courses,enrich the knowledge structure and management experience of employees and promote their development and growth.The Company will build a communication bridge betw
248、een the Company and employees to improve the communication mechanism.ENRICH ACTIVITIES FOR WORK-LIFE BALANCE 40ESG REPORT 2020ESG REPORT 202041Charity AuctionIn 2020,the Company held a special Thanksgiving Day event,and received nearly 100 items donated by employees.We share our love through the auc
249、tion,and all the funds raised were used for the Employee Aid Fund.KSO Teachers DayIn September,we held Teachers Day activities for our in-house trainers and prepared unique gifts to thank them for knowledge sharing.1024 Programmer Festival eventAt the annual 1024 Programmer Festival,we had a unique
250、festival for all technical staff in the Company.The Programmer Festival was full of surprises.The senior technical experts of the Company shared their successful experience,and there were wonderful activities and rich prizes for participants.Employees participated in this activity with high enthusia
251、sm.43ESG REPORT 20206As a listed company that is socially responsible,Kingsoft Office is committed to sustainability by coordinating the harmonious development of man and nature,and actively fulfilling its responsibility in energy conservation and emission reduction.The Company focuses on product op
252、timization,creating a smart office ecology,providing customers with efficient and convenient office services.The Company uses technology to help enterprises transform digitally,improve efficiency,and achieve energy conservation and emission reduction.SDGs Green Office Promoting Cloud Office Products
253、 Green Supply Chain OUR HOME:PROTECTING LUCID WATERS AND LUSH MOUNTAINSKingsoftOfficeADVOCATE GREEN OFFICEKingsoft Office advocates green environmental protection,actively promotes energy conservation and emission reduction,and rational use of resources.We strictly abide by the Environmental Protect
254、ion Law of the Peoples Republic of China,Standardization Law of The Peoples Republic of China and other laws and regulations.We recognize the importance of environmental protection in promoting sustainable economic and social development.We have implemented several energy-saving and energy efficienc
255、y optimization measures in our office buildings.Frequency conversion technology has been used in the air conditioning system of our office building in Beijing to reduce energy consumption and improve energy efficiency.Besides,we have optimized the air-conditioning system and integrated building mana
256、gement system to achieve energy saving and automation of the monitoring process.In autumn and winter,we use natural ventilation to reduce the use of air conditioning.In summer,we use heat recovery,water cooling,and other refrigeration methods to reduce energy consumption.The building adopts an intel
257、ligent lighting control system,supplemented by manual management and control,to reasonably control the lighting in the office area to achieve the energy-saving effect.The Company promotes the concept and mode of paperless office by encouraging the use of online office system to transmit material and
258、 reduce the use of paper.In the printing area,the Company posts signs of saving paper,and encourages double-sided printing and paper reuse.We adhere to the principle of allocating office supplies according to demands,maximizing the use of supplies,and reducing the generation of waste from the source
259、.For office waste generated in office,we carry out garbage classification,publicize garbage classification knowledge to employees,and hand over office waste to property management and waste disposal providers for collection and treatment.In terms of hazardous waste management,we have established a m
260、anagement policy that stipulates procedures and measures for the disposal of hazardous wastes,including toner cartridges and ink cartridges.We hand them over to qualified original suppliers or hazardous waste processors for disposal.In 2020,in our main workplace in Beijing and Zhuhai,the total elect
261、ricity consumption was 6,233 MWh,and the electricity consumption per capita was 3.3 MWh/person;the indirect GHG emissions due to purchased electricity was 3,528 tons;and the total water consumption was 46,182 tons,with water consumption per capita 24.2 ton/person.Kingsoft Office actively responds to
262、 the critical national strategy of promoting the digital transformation of the ecological environment,and makes great efforts to create a smart office ecology.We are committed to improving efficiency,energy-saving and emission reduction.We launched the WPS+Cloud Office Platform to help enterprises c
263、arry out office services from three dimensions including efficiency improvement,organization management and security control.The Platform has the function of remote meetings,document encryption,forms,tools,etc.We make full use of our products and services,to help enterprises improve work efficiency
264、and to empower the information technology application innovation in China.Up to now,WPS+Cloud Office has continuously provided efficient office services for more than 1 million enterprises in 20 industries.Kingsoft Office strictly abides by national laws and regulations,and requires compliance opera
265、tion of ourselves and supply chain partners.We value suppliers sustainability performance.In the procurement process,we prioritize energy-saving,efficient,and environmentally-friendly equipment and services.We take Power Usage Effectiveness(“PUE”)into consideration for Internet Data Center(“IDC”)lea
266、sing.We pass on the concept of green procurement and management requirements to suppliers,and promote the suppliers to consciously fulfill their environmental responsibilities.06ESG REPORT 2020ESG REPORT 202045PROMOTING CLOUD OFFICE PRODUCTSBUILDING GREEN SUPPLY CHAIN20 Industriesmore than 1Million
267、EnterprisesWPS+Cloud Office has continuously provided efficient office services for Case：Since 2011,Kingsoft Office has partnered with China National Petroleum Corporation(“CNPC”)to facilitate its digital transformation.Relying on the strong R&D capability and development support from Kingsoft Offic
268、e,CNPC has solved several problems in its business operation.WPS developed the OA Assistant to effectively solve the complex problem of CNPC client installation.The product functions of online preview and Cloud Docs solve data security problems of CNPC document management,commercial document transmi
269、ssion and document preservation.This allows CNPC to save time and cost and achieve business benefits.Basde on the CNPCs working scenario Kingsoft Office focuses on the cloud office and paperless meeting field to achieve office digitization.The WPS+cloud office service and WPS Mobile features provide
270、 collaborative work and retrieval of meeting information and leadership notes to improve work efficiency and reduce carbon footprint.747ESG REPORT 202046ESG REPORT 2020We are deeply aware of our social responsibility while developing ourselves.We make full use of the excellent quality of our product
271、s and technical advantages to empower new ways of working,provide efficient office solutions in various scenarios,and act actively to repay society in helping small and medium-sized enterprises,serving international sports events,supporting education and helping epidemic prevention and control.At th
272、e same time,we uphold the values of honesty and integrity,strictly abide by scientific ethics,develop green and safe products,and build a safe and stable office environment for our customers.SDGs Helping SMEs Serving International Sports Events Supporting Education Epidemic Donation Volunteering act
273、ivitiesOUR RESPONSIBILITY:TOWARDS A BETTER LIFECLOUD OFFICE HELPS SMESAs the Cloud Office scenarios continued to deepen,Kingsoft Office provides scenario-specific services for micro,small and medium enterprises users catering to their demands in remote office collaboration and enterprise document as
274、sets management.More than 200,000 micro,small and medium enterprises are WPS+active users,covering e-commerce industry,manufacturing industry and education industry.A total of 107 government units and industry associations in 79 cities 27 provinces have adopted WPS+as a recommended remote office pro
275、duct.Kingsoft Office timely launched free upgraded WPS+Cloud Office Collaborative Version for enterprises during the epidemic period to support the business operation of micro,small and medium-sized enterprises.Besides,Kingsoft Office provides more than 4 million Cloud Office accounts free of charge
276、 to enterprises,governments,medical institutions,universities,primary and secondary schools,etc.,in order to support all sectors of society to resume work and production in the cloud.The Cloud Office contributed to the double victory of anti-epidemic and production.Kingsoft Office leveraged its clou
277、d office platform to help more enterprises resume work online and improve efficiency,manifesting the significant social value of new infrastructure construction.48ESG REPORT 2020ESG REPORT 202049Kingsoft Office has recently been committed to promoting the high-quality development of the sports indus
278、try and presenting Chinas office innovation to the world through cooperation with major international sports events.Kingsoft Office is committed to education.It collects the needs of users in the field of education to create quality office services for the development of education.SERVING INTERNATIO
279、NAL SPORTING EVENTSPROMOTING SMART EDUCATIONOfficial Collaboration Office Software Supplier of the Winter Olympic GamesOn June 30,2020,Kingsoft Office was officially selected as the official collaborative office software provider for Beijing 2022 Winter Olympics.Kingsoft Office,together with the Bei
280、jing Organizing Committee for Winter Olympic Games,will contribute to the Beijing 2022 Winter Olympics Games and Winter Paralympics Games in the field of collaborative office software.Kingsoft Office will customize exclusive collaborative office services based on the actual situation of the Games to
281、 help improve the organizing ability of the Beijing Winter Olympic Games and prepare with a strong sense of mission,responsibility,and honor.On September 3,2020,Kingsoft Office held Special Talk:500 Days Countdown to the Winter Olympics in Beijing,inviting the Winter Olympics Publicity Group,to popu
282、larize Winter Olympics knowledge,winter sports culture and the Olympic spirit through public speeches and offline activities.Partnering with UNESCOIn June 2020,Kingsoft Office entered into strategic cooperation agreement with the United Nations Educational,Scientific and Cultural Organization(UNESCO
283、)to help the enhance the level of educational informatization with higher education opportunities and quality in Asian and African developing countries.The Company officially launched WPS Office-related online courses in the platform of the International Center for Higher Education Innovation(ICHEI)
284、under the auspices of UNESCO.In addition,we will provide free WPS office software for the Smart Classrooms built by the UNESCO-ICHEI in Asia and Africa.The offline Smart Classroom and the online international education institute work together to support higher education in developing countries.Tsing
285、hua University Smart CampusIn September 2020,Kingsoft Office and Tsinghua University officially signed the Smart Campus Office Cooperation Framework Agreement.In the next three years,Tsinghua University will deploy a whole set of smart office products and services by Kingsoft Office,including WPS,WP
286、S Docs,etc.,to create a new ecosystem of smart campus office and help teachers and students for their daily work,study and research.Official exclusive supplier of office software to UniversiadeOn September 27,2020,Kingsoft Office officially signed a contract with the Executive Committee of Chengdu U
287、niversiade to become the official exclusive supplier of office software for the 31st Summer Universiade in Chengdu 2021 to provide complete office services for the event.At the promotion,Kingsoft Office released a new paperless and collaborative Internet office products to support the Universiade,to
288、 further promote the concept of Green Universiade and Sharing Universiade,and accelerate the intelligent and sharing reform of the Universiade office.Over 200000Over 200,000 micro,small and medium enterprises are WPS+active usersOver 4 MillionKingsoft Office provides more than 4 million Cloud Office
289、 accounts free of charge to enterprises,governments,medical institutions,universities,primary and secondary schools,etc.107A total of 107 government units and industry associations in 79 cities in 27 provinces have adopted WPS+as a recommended remote office product.50ESG REPORT 2020ESG REPORT 202051
290、INDUSTRY SYNERGYACTIVELY FIGHTING AGAINST COVID-19POVERTY ALLEVIATION THROUGH SCIENCE AND TECHNOLOGYIt has been an essential development for Kingsoft Office to be“a Leading Enterprise of National Software,to cooperate with upstream and downstream supply chain partners for development.Kingsoft Office
291、 has held developer conferences themed with Assembly of the Industrial Ecology and Information Technology Application Innovation,to promote the upstream and downstream cooperation and exchange of information technology application and innovation industry chain,to enhance the modernization of the ups
292、tream and downstream enterprises and supply chain,and to accelerate the development of core technology system and independent innovation of key products.In 2020,the Company hosted the Kingsoft Office Developer Conference with the theme of Together,Create the Future,aimed to continuously promote the
293、ecological maturity of the office industry and promote the information technology application and innovation industry to become a more open and innovative ecological circle.Against the background of the Policies of Promoting High-Quality Development of Integrated Circuit Industry and Software Indust
294、ry in the New Era issued by China,Kingsoft Office expects to build an open and sharing communication platform and activate the upstream and downstream connection of the information technology application through this conference.Facing the outbreak of COVID-19,Kingsoft Office spared no efforts in fig
295、hting against the epidemic.During the epidemic,WPS leveraged resources to help countries fight against COVID-19.It provided office software products to government departments and educational institutions in Thailand,Indonesia and Malaysia during the epidemic.Kingsoft Office leverages its advantages
296、in science and technology,talents,information,and other resources.The Company is committed to helping impoverished areas to improve the level of information development,improve the level of public services in education,and eliminate the bottlenecks that hinder the development of impoverished areas.O
297、n October 15,the Poverty Alleviation Day,Kingsoft Office participated in the poverty alleviation work in Xuanhua District,Zhangjiakou City,Hebei Province.It integrated information technology products with poverty alleviation work,helped promote Internet+Education,strengthened the application and pro
298、motion of distance education,and promoted the sharing and application of quality education resources in impoverished areas.Kingsoft Office distributed 78,230 sets of WPS Docs Education Edition products free of charge to 5,230 teachers and 73,000 students in 127 schools,in Xuanhua District,Zhangjiako
299、u City,and continued to provide follow-up services for educational products.Case:Helping 60,000 students in Wuhan to Keep studying while school in suspensionIn February 2020,the resumption of classes in school during the outbreak was severely affected,especially in Hubei Province,which was the harde
300、st hit by the outbreak.Kingsoft Office WPS donated free remote online classroom products to 54 primary and secondary schools in Hanjiang District,Wuhan,to achieve Keep studying while school in suspension during the epidemic.The remote conferencing function of Kingsoft Office WPS office software help
301、ed 4,200 teachers and 60,000 students in 54 primary and secondary schools of Hanjiang through online teachingmode.Through communication with Wuhan education authorities and teachers in the early stage and considering the demands of teachers and students,we upgraded the product functions to achieve e
302、fficient and high-quality online teaching.WPS can provide teachers with online sharing of teaching material and supporting multi-person voice access mode,and teachers can also assign homework through the WPS form function.WPS is the national office software,and we are duty-bound to do anything we ca
303、n for the affected areas.Kingsoft Office hopes to help the school overcome the difficulties during the epidemic in the most stable,efficient and convenient way with the lowest cost.127 Schools5,230 Teaching Staff73,000 Students78230 setsKingsoft Office provided 78230 sets of WPS Docs Education Edition products free of charge to the education system of Xuanhua District,Zhangjiakou City54 Primary and Secondary schools4,200 Teachers60000 StudentsThe remote conferencing function of Kingsoft Office WPS office software helped students and teachers in Hanjiang District through online teaching mode
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