1、Making positive impact in a year like no otherLincoln Financial Group 2020 Corporate Social Responsibility Report2Lincoln Financial Group 2020 Corporate Social Responsibility ReportWe choose to move forward with hope We serve our communities with compassion.We work side by side with employees,neighb
2、ors and customers to overcome obstacles,address acute needs and uncover silver linings.At Lincoln Financial Group,we always step up.We honor diverse backgrounds,beliefs and experiences.We do the hard work to improve the presentand shape a healthy,just future.Our 2020 Corporate Social Responsibility
3、Report illustrates how we came together in a year like no otherto make a world of difference.How do we make a world of difference during a time of new routines,new perspectives and,yes,new challenges?CommunitiesEnvironmentEmployeesBusinessAbout usHome3Lincoln Financial Group 2020 Corporate Social Re
4、sponsibility ReportLincoln Financial Group was founded in 1905 with the endorsement of Abraham Lincolns son,Robert Todd Lincoln,who provided written permission to use his fathers name and likeness to represent our companys goals and mission.More than a century later,we remain the first and only comp
5、any to carry Lincolns name,image and ideals at the heart of our brand.Table of contentsCOVID-19 touched every aspect of our lives in 2020how we worked,how we felt,how we cared for one another.As a company,our response to the pandemic was integrated into everything we did,too.Each chapter reflects th
6、is reality.HomeCommunitiesEnvironmentEmployeesBusinessAbout usReport scope Building stronger communities Empowering and engaging employees Upholding responsible business practices 2020 corporate responsibility in action Caring for the environment About us 4Lincoln Financial Group 2020 Corporate Soci
7、al Responsibility ReportAt Lincoln Financial Group,were focused on a common purpose:to help provide financial peace of mind to Americans,enabling them to plan for and protect their financial futures.This focus extends beyond our business through our philanthropic efforts and our commitment to the co
8、mmunities in which we live and work.Our company values are aligned with the values of our namesake,Abraham Lincolnhonesty,integrity,empathy,respect.These values have helped shape our business,how we care for our customers,as well as how we care for the environment and use our resources to improve th
9、e world around us.Our values inspire us to take action to create a more just world.And we know that every action,both big and small,can add up to a world of difference.In 2020,a year like no other,we took action to meet the needs of our customers,support our employees and our communities,and expand
10、our efforts to support racial justice and equity:Throughout the pandemic,the Lincoln Financial Foundation increased its contributions to food banks,pantries and emergency housing,donating$2 million to more than 60 organizations across our communities that serve vulnerable individuals facing hunger a
11、nd housing crises.We implemented a racial justice action plan to amplify our ongoing focus on diversity,equity and inclusion and driving meaningful,measurable change,within our virtual“walls”and beyond.This plan includes adding a diversity and inclusion goal as a new performance measure for our long
12、-term incentive compensation plan,which applies to our most senior leaders.Embedding an expectation to meet diversity and inclusion objectives creates an added layer of accountability for meeting our aspirations.Our action plan also includes a$1 million contribution over a period of time to The Hist
13、oryMakers,the nations largest African American oral history video archivewhich you will read more about in this report.In challenging times,our team stepped up,spoke out and took actionaction that makes a difference today,and creates a lasting platform for ongoing,meaningful impact.I couldnt be prou
14、der of each of our employees for their incredible contributions,and I am pleased to share our 2020 Corporate Social Responsibility Report.I invite you to learn more about how we implement our corporate social responsibility strategy here at Lincoln Financial Group,and how,together,were making a posi
15、tive impact in our communities.Sincerely,DENNIS R.GLASSPresident and Chief Executive Officer Lincoln Financial GroupA letter from the President and CEOAbout usCommunitiesEnvironmentEmployeesBusinessHome5Lincoln Financial Group 2020 Corporate Social Responsibility ReportThe COVID-19 pandemic impacted
16、 every facet of our lives in 2020how we worked,how we felt,how we lived our lives.Lincolns response to the pandemic focused on helping our people,our customers and our communities get through this crisis.Our efforts focused on empowering and engaging our employees,helping the most vulnerable communi
17、ties,and turning everyday activities into opportunities to care for people and the environment.Here are just a few of the highlights youll see in this report:Our corporate contributions to nonprofit partners totaled more than$10 million in 2020,with a portion of these contributions dedicated to COVI
18、D-19 relief efforts that addressed food and shelter service needs.We created a dedicated page on our website for resources to help individuals navigate the financial impacts of COVID-19.In a year like no other,our employees contributed more than$765,000,in the eighth consecutive year of our fundrais
19、ing efforts to support the United Way.Our employees also found other creative ways to help their communities through virtual eventsthe Lincoln Financial Foundation also matched more than 1,750 employee gifts to nonprofits amounting to$935,000.As part of our racial justice action plan(which is covere
20、d in detail in this report)we committed to leveraging the Lincoln Financial Foundation to further support Black communities,by giving to nonprofits with demonstrated success in advancing Black communities,and by engaging with leading philanthropic membership organizations that focus on equity-based
21、grantmaking.Lincoln employees are committed to service and responsibilityeven in a virtual environment,employees remained steadfast in their focus on supporting one another and our communities.They are an inspiration to me daily.I welcome you to read our 2020 Corporate Social Responsibility Reportan
22、d take a look at our racial justice action planto see how we are working to drive meaningful change and making a world of difference.Sincerely,NANCY ROGERSPresident,Lincoln Financial Foundation SVP,Corporate Responsibility and SustainabilityA letter from the Senior Vice President,Corporate Responsib
23、ility and Sustainability,and President,Lincoln Financial FoundationAbout usCommunitiesEnvironmentEmployeesBusinessHome6Lincoln Financial Group 2020 Corporate Social Responsibility ReportAbout Lincoln Financial GroupLincoln Financial Group provides guidance and solutions that help empower people to t
24、ake charge of their financial lives with confidence and optimism.We work together to support and enhance peoples lives and retirement outcomes.Lincoln National Corporation and its affiliates operate under the marketing name of Lincoln Financial Group.Our comprehensive offerings span four core busine
25、ss areas:life insurance,annuities,retirement plan services and employee(group)benefits.Our insurance companiesThe Lincoln National Life Insurance Company is one of the oldest and largest stock insurance companies in the United States.Lincoln Life&Annuity Company of New York offers additional annuity
26、,retirement planning and insurance products.Our affiliates Lincoln Financial Foundation,established in 1962,is the philanthropic arm of Lincoln Financial Group Lincoln Financial Distributors is the wholesale distribution organization for Lincoln-manufactured variable and fixed annuities,life insuran
27、ce and investment management products sold through financial intermediaries Lincoln Financial Advisors offers personalized financial planning services Lincoln Financial Securities provides long-term financial solutions to individuals and small businessesOur customersLincoln Financial products and se
28、rvices are designed to make a world of difference for our customers peace of mindand their futures.With Lincoln Financial at their side,customers have what they need to positively impact their own lives and the lives of those they love.Innovating to create confidenceOur commitment to providing innov
29、ative solutions grows directly out of our mission as a company.This allowed us to meet our customers in their unique pandemic challenges by quickly rolling out new online tools,small business solutions and more.Learn more about innovative new products in Upholding Responsible Business Practices Abou
30、t usCommunitiesEnvironmentEmployeesBusinessHome7Lincoln Financial Group 2020 Corporate Social Responsibility ReportHow we make a differenceSince our founding,we have been guided by the character and ideals of our namesake,President Abraham Lincoln.We believe integrity,optimism and a forward-thinking
31、 mindset are important in any yearand absolutely critical in a year like 2020.By applying these values to our shared mission,we overcome challenges and generate positive impact in our world.1 All numbers are as of December 31,2020.2 Based on median three-year cash flow return on investment(ROI),2019
32、 sales growth,and adjusted for divestitures.3 Represents statutory results of The Lincoln National Life Insurance Company,Lincoln Life&Annuity of New York,and First Penn-Pacific Life Insurance Company.4 Available liquidity consists of cash and invested cash,excluding cash held as collateral,and cert
33、ain short-term investments that can be readily converted into cash,net of commercial paper outstanding.Our financial strength1#188 on the Fortune 500 list for 2020(by revenue)2$303 billion in assets under management$10.3 billion in total adjusted statutory capital3$754 million in cash and invested c
34、ash at the holding company4 The lives we touch1 1.5 million participants in our employer-sponsored retirement plans 13 million individuals insured through our group benefits business 1.7 million life insurance policies in-force 1 million individual annuity contracts in-forceWe build on a tradition o
35、f strengthOur solid industry rankings,broad distribution capabilities and strong financial foundation combine to lay the groundwork for helping families and individuals take charge of their futures.We live our commitment to corporate responsibilityWe prize integrity.Whatever the situation,were deter
36、mined to do the right thing.That requires focusing on the needs of our customers as well as our employees,communities and planet.We succeed through diversity and inclusion Diversity and inclusion inform our business strategy and propel our success.We reach our full potential as a company by creating
37、 space for individuals to honor,learn from and collaborate with each other.About usCommunitiesEnvironmentEmployeesBusinessHome8Lincoln Financial Group 2020 Corporate Social Responsibility Report2020 recognitions and awardsWe are honored when others recognize the steps we take to improve the presenta
38、nd shape a just future.2020 Best Place to Work for Disability InclusionReceived a perfect 100%score on the Disability Equality Index(DEI)for the fifth consecutive year,for creating a welcoming,inclusive environment for people with disabilities.Best Place to Work for LGBTQ EqualityScored 100%on the 2
39、020 Corporate Equality Index(CEI),the Human Rights Campaigns national benchmarking report,for the fifth consecutive year.Diversity Lab Mansfield CertificationOne of 19 pioneering legal departments to have achieved this certification for internal processes related to hiring and promoting diverse lead
40、ership.Forbes 2020 Best Employers for Women Named to this list,marking the third consecutive year we have earned this significant achievement.Dow Jones Sustainability Index(DJSI)North America Named to the most widely recognized sustainability index,which assesses economic,environmental and social pr
41、actices in large,publicly traded companies,for the fifth consecutive year.FTSE4Good Index Named to this responsible investment index since 2001.The FTSE4Good Index Series is designed to measure the performance of companies demonstrating strong environmental,social and governance(ESG)practices.Newswe
42、ek Americas Most Responsible Companies Recognized for Lincolns strong corporate citizenship and transparent reporting practices.About usCommunitiesEnvironmentEmployeesBusinessHome9Lincoln Financial Group 2020 Corporate Social Responsibility Report2020 corporate responsibility in actionOur employees
43、worked to strengthen our communities,respect each other,safeguard our health,care for the environment and serve our customers with integrity.Building stronger communities Lincoln Financial Foundation supported more than 330 organizations focused on human services,education and financial wellness thr
44、ough cash contributions and virtual volunteer hours Within the first two weeks of the pandemic,the Foundation responded to the immediate needs of food providershelping them to meet rising food insecurity in our communities Our corporate contributions to nonprofit partners totaled more than$10 millio
45、n.Of that,we dedicated$2 million to COVID-19 relief efforts that addressed food,shelter and eviction service needsEmpowering and engaging employees Launched weekly“Feedback Fridays”survey to help us serve employees in the best ways possible while they worked from home Supported employees through the
46、 pandemic with flexible working arrangements,emergency leave,mental health resources and financial counseling Provided premium pay to essential Lincoln Financial employees who continued to come into the offices throughout the pandemic Built on our ongoing D&I strategy by developing an eight-part act
47、ion plan to advance racial justice and equityCaring for the environment Set our new target to reduce Scope 1 and 2 greenhouse gas emissions by 25%from a 2019 baseline by the year 2025 Decreased our Scope 2 greenhouse gas emissions intensity per employee by 45%compared to our 2014 baseline during our
48、 year of working from home Reduced electricity consumption by 34%and 32%at our Greensboro,N.C.,and Omaha,Neb.,locations,respectively,since 2014Upholding responsible business practices 100%of employees trained in our Code of Conduct and related policies We were able to seamlessly transform our user e
49、xperience to be 100%virtual and also rolled out new products,services and tools to meet customers needs Developed a dedicated clinical team to handle claims related to COVID-19,including specialized support for the increased number of people suffering from mental health conditionsAbout usCommunities
50、EnvironmentEmployeesBusinessHome10Lincoln Financial Group 2020 Corporate Social Responsibility ReportEmpowering communities during COVID-19In 2020,the world changed for us all in ways we could never imagine.Lincoln Financials commitment to making a difference stayed as firm as ever in the face of ne
51、w challenges.We mobilized local support as soon as the pandemic started.Our deep roots in our communities positioned us to act quickly and strategically.Through Lincoln Financial Foundation,we provided nonprofit organizations with resources to reach many more people in needand make a world of differ
52、ence for our neighbors.How we took action Accelerated the pace of our funding Contributed$10.1 million Supported more than 330 nonprofit organizations Tackled issues of food insecurity,housing,education and financial wellnessThe difference we made Provided vital services to 1.2 million people in nee
53、d Gave families and individuals of all ages resources to weather the pandemic Empowered people to improve their lives over the long termCommunitiesEnvironmentEmployeesBusinessAbout usHome11Lincoln Financial Group 2020 Corporate Social Responsibility ReportPartnerships lead to impactWe aim to make a
54、world of difference in our communitiesa lasting impact at a meaningful scale.To accomplish this,Lincoln Financial Foundation cultivates strong partnerships with nonprofits focused on human services,education and financial wellness.Together,we help community members weather difficult times while alwa
55、ys keeping our long-term goal in mind:helping individuals and families build a secure future.This did not change during the pandemic.We aided the hardest-hit community members by meeting urgent needs that could derail their journey toward better circumstances.Throughout the year,we also continued to
56、 support the underserved in our communities with programs and services that help people achieve their financial goals.Since 1962,Lincoln Financial Foundation has directed philanthropic giving,matched employee contributions and supported volunteerism to make a meaningful difference.Learn more about t
57、he Foundation.Connected to our communitiesLincoln Financial has a significant presence in 11 cities across the U.S.The Foundation creates unique partnerships in each city with local nonprofit grantees that deeply understand the people and places they serve.Some nonprofit grantees have chapters acros
58、s all our cities and address systemic issues similarly in each location.Our relationships with these organizations allow us to respond quickly and efficiently when new needs ariseas they rapidly did in 2020.How do we scale up our impact?We use data to understand community issues and identify nonprof
59、its that create measurable results.With this insight,we can target Foundation grants,awarding them where they will be most effective.We also partner with organizations that use data,national best practices and proven strategies to continually improve their outcomes.We advance racial justice and equi
60、ty by giving to nonprofits with demonstrated success in advancing Black communities and by engaging with philanthropic membership organizations such as ABFE:A Philanthropic Partnership for Black Communities and Hispanics in Philanthropy.These organizations help us understand core issues facing commu
61、nities of color and how,through informed and inclusive grantmaking,we can advance our shared mission of increased diversity,equity and inclusion in our communities.We align with the UN Sustainable Development Goals to address systemic issues.As we tackle these challenges locally,we join companies an
62、d communities globally that are advancing SDG 2,Zero Hunger;SDG 4,Inclusive and Equitable Education;and SDG 8,Decent Work and Economic Growth.CommunitiesEnvironmentEmployeesBusinessAbout usHome12Lincoln Financial Group 2020 Corporate Social Responsibility ReportMeeting needs as rapidly as they arise
63、Our response to the urgent needs COVID-19 ignited in our communities In March 2020,schools closed and communities began shutting down.Nonprofit food providers had to act quicklyand safelyto meet the rising rate of food insecurity.Lincoln Financial Foundations deep understanding of these organization
64、s enabled us to act quickly and decisively.Within the first two weeks of the pandemic,the Foundation responded to the immediate needs of food providers in our communities by donating$1 million to 30 organizations.Food banks,community pantries and soup kitchens used this funding as they purchased mor
65、e food and adapted their food distribution models to keep staff and clients safe.As the crisis continued to grow,the Foundation provided another$1 million in the following months to 60 nonprofit food and shelter providers.This additional support helped organizations hire new staff,implement safety m
66、easures and continue purchasing and distributing food.WHAT IS FOOD INSECURITY?A household facing food insecurity does not have,or is not sure of having,enough food for every person.Feeding America,a hunger relief organization,estimates that the number of people experiencing food insecurity in the U.
67、S.rose by 10 million between 2019 and 2020.A total of 45 million people1 in 7 Americansfaced food insecurity during COVID-19.This includes 15 million children.*Families who are stretching their resources to make ends meet may feel like they must decide between paying for food,housing or medicine.For
68、 that reason,organizations that help households get enough nutritious food can make a difference in more ways than one.*https:/www.feedingamerica.org/sites/default/files/2021-03/National%20Projections%20Brief_3.9.2021_0.pdfLeft:Meals on Wheels volunteers sort and deliver prepared food to seniors iso
69、lated at home,carrying out the essential work of Senior Resources of Guilford County in Greensboro,North Carolina.Timing made all the difference.By rolling out$2 million in support when we did,the Foundation empowered essential organizations to reach people at a larger scale than was previously poss
70、ible.Timing made all the differenceCommunitiesEnvironmentEmployeesBusinessAbout usHome13Lincoln Financial Group 2020 Corporate Social Responsibility ReportMaking a difference through human servicesThe pandemic has intensified food insecurity,but these challenges are not unique to 2020.Each year,Linc
71、oln Financial Foundation tackles issues of hunger in our communities through grantmaking.Our grantees have a proven track record of generating consistent,meaningful change in many lives.Some have helped people achieve stable housing,emergency shelter or transitional services.Others provide emergency
72、 food supplies or a consistent source of affordable,nutritious meals.Were proud to support organizations that are making sure community members of all ages get the nutrition they needand making food more easily accessible to those who need it most.Increased accessibility can take the shape of backpa
73、cks filled with food for students to take home on the weekends.It can look like a mobile pantry set up where neighbors can access it on foot.For other organizations,it includes taking food right to the homes of seniors.Here,we share how grantees battling similar challenges across our communities bro
74、ught nourishment to more people than they could have predicted just one year before.Above:Volunteer provides an emergency box of food at a drive-through food distribution site in Phoenix,Arizona.CommunitiesEnvironmentEmployeesBusinessAbout usHome14Lincoln Financial Group 2020 Corporate Social Respon
75、sibility ReportNourishing seniors in more ways than oneThree local Meals on Wheels programs served seniors physically and sociallyAbove:Jon Nix is the Aging&In-Home Services Nutrition Program Director pictured loading shelf-stable meals into one of the Meals on Wheels delivery trucks.Aging and In-Ho
76、me Services of Northeast IndianaThis organization needed to quickly expand its services to many new Meals on Wheels clients.As the staff supplemented the regular menu of fresh food with shelf-stable meals,they realized they could bring food to each household once every two weeks,freeing them up to a
77、lmost double their delivery routes.Homebound and older adults faced the risk of COVID-19 itselfbut sheltering at home brought other challenges.Before the pandemic,millions of seniors were food insecure and lonely.In 2020,even more individuals were isolated from relationships and support services tha
78、t enriched their lives and provided for their physical needs.Lincoln Financial Foundation awarded grants in 2020 to nonprofits serving seniors in and around our communities.Our grantees quickly adapted their local Meals on Wheels programs so that COVID-19 could not stand in their way of enhancing se
79、niors well-being.Typically,they take clients a meal each day,checking on their well-being and looking for safety hazards inside the home at the same time.During the pandemic,our grantees quickly pivoted to no-contact delivery processes and creatively reworked their delivery schedules to serve signif
80、icantly more people.They also switched from in-home visits to daily phone calls,providing each client with regular social interaction and the chance to report any needs or concerns.Grafton County Senior Citizens CouncilThis New Hampshire nonprofit replaced in-home visits when delivering food with da
81、ily phone calls.The organization surveyed participants after implementing COVID-safe practices to see how well the changes met their needs.The results were encouraging:90%felt safer during the pandemic thanks to the daily phone call,and 80%felt the program benefited their physical health.Senior Reso
82、urces of GuilfordOver 2020,this North Carolina organization added 350 new clients to their program.They shifted from providing one hot meal five days a week to delivering five frozenand no less nutritiousmeals once a week.The organization also delivered treats like locally made biscuits and handmade
83、 cards.These special items showed clients someone was thinking of them.Throughout the year,grantees in communities such as Fort Wayne,Ind.,Concord/Dover,N.H.,and Greensboro,N.C.,provided thousands of seniors and homebound adults with consistent nutrition,peace of mind and a sense of connection.Commu
84、nitiesEnvironmentEmployeesBusinessAbout usHome15Lincoln Financial Group 2020 Corporate Social Responsibility ReportFighting food insecurityand distributing hopeAbove:A volunteer helps a neighbor in need collect a box of food at St.Marys Food Bank in Phoenix,Arizona.Right:An Atlanta Community Food Ba
85、nk client selects nutritious food for her family of four.“This food helps us pay our bills.Getting food at the community pantry allows us to put money for milk towards paying a bill.”*https:/www.feedingamerica.org/sites/default/files/2021-03/National%20Projections%20Brief_3.9.2021_0.pdfFood banks ac
86、ross all Lincoln Financial locations filled an urgent needWe have relationships with food banks in all Lincoln Financial locations.Many of these partnerships have been in place for years.Others were brand new at the beginning of 2020,as we continued to broaden our impact.All our food bank grantee pa
87、rtnersold and new alikeresponded to the pandemic with quick thinking and efficiency as demand for food rose by as much as 50%in some areas.They did not let dwindling food donations keep them from making a difference in peoples lives.They raised funds to purchase more food and continued distributing
88、it to community pantries,emergency shelters,places of worship,and student and senior programs.By setting up drive-through distribution centers and contactless mobile pantries,they not only improved safety but also expanded access to more people.Some food banks quickly launched or expanded home deliv
89、ery programs for community members who could not safely come to them.Others focused on filling the nutrition gap for children.Millions of students across the country rely on school meals for consistent nutrition.When schools in our communities closed and food insecurity shot up to 20%for childrenfoo
90、d banks found new ways to help.*Altogether,our ten food bank grantee partners helped more than 1.5 million people in our communities fight food insecurity and take more control over their circumstances.CommunitiesEnvironmentEmployeesBusinessAbout usHome16Lincoln Financial Group 2020 Corporate Social
91、 Responsibility ReportFood Bank for the Heartland This organization based in Omaha,Neb.,launched its Mobile BackPack program to supply meals to children who faced increased food insecurity during school shut-downs.Between March 20 and August 7,2020,this program served more than 400,000 meals.The foo
92、d bank and its BackPack program continued making a difference as students headed into the next academic year.St.Marys Food BankBetween March 1 and December 31,2020,this food bank in Phoenix,Ariz.,distributed more than 100 million pounds of food.They provided a portion of this total through 375 no-co
93、ntact mobile pantries,distribution events on the Navajo Nation and home delivery to nearly 4,000 households.Foodshare The regional food provider for greater Hartford,Conn.,distributed more than 19 million meals in 2020a 73%increase over 2019 and the largest amount in Foodshares 39-year history.The o
94、rganization provided 9 million of these meals directly to individuals through mobile food distributions and emergency drive-through sites created in response to the pandemic.More than 42 million people in the U.S.may experience food insecurity in 2021,including a potential 13 million children,as a r
95、esult of the ongoing effects of the COVID-19 pandemic.The generous outpouring of support from across the country has had an amazing and immediate impact on the network of 200 food banks Feeding America helps support,especially during this challenging time.Casey Marsh,Chief Development Officer,Feedin
96、g AmericaCommunitiesEnvironmentEmployeesBusinessAbout usHome17Lincoln Financial Group 2020 Corporate Social Responsibility ReportMaking a difference through educationEach year,the Foundation invests in nonprofits that empower children and youth to reach their full potential.Our 2020 grantee partners
97、 had a strong track record of making a difference in students lives by providing the right resources at critical educational milestones.When the pandemic arrived and stayed,these organizations were prepared to make informed decisions about how to effectively move forward through new challenges.As sc
98、hools shut down,they mobilized to serve their students safely and consistently.Our grantee partners found innovative ways to provide critical resources,such as learning support,career training and technology.Many educational organizations also collaborated with food banks or pivoted to provide meals
99、 and other essential resources.Thanks to our grantees dedication and creative problem-solving,young people in our communities did not feel isolated and alone.Here,we share how our grantee partners helped students learn and grow in a world where education looked very different.Above:CreditNic Czarnec
100、ki for Boys&Girls Clubs of Boston.Right:Moving activities outdoors was critical to providing socially distant programming for students at the Boys&Girls Clubs of Boston.Helping students growThe Foundation supports programs devoted to every stage of a students educational development,from preparing c
101、hildren to enter kindergarten to positioning young adults for post-secondary success.We ask grant recipients to measure important outcomes,such as reading at grade level,improving academic performance and graduating from high school or college.These outcomes demonstrate how effectively programs are
102、helping students reach the important milestones on their academic journey.CommunitiesEnvironmentEmployeesBusinessAbout usHome18Lincoln Financial Group 2020 Corporate Social Responsibility ReportBoys&Girls Clubs created spaces where stability and hope were possible The pandemic shook childrens worlds
103、 to the core.But even as many families experienced financial challenges and food insecurity,Boys&Girls Clubs around the country offered a constant source of necessary resources and hope.Boys&Girls Clubs seek to enable all young people to reach their full potential in safe,fun environments with carin
104、g mentors and high-impact programming.Local Clubs quickly adapted during the pandemic to remain present in childrens lives,even if their facilities closed temporarily.They delivered virtual programming and developed processes to supply food,books and hygiene kits.By July,all Clubs funded by the Foun
105、dation were able to reopen for safe in-person programming.Some Clubs began offering full-time childcare,and many created space for students to“attend”virtual school classes,once the new school year started.The Clubs educational academic success programs,including Power Hour,Readers to Leaders and Pr
106、oject Learn,continue to help children overcome educational gaps created by the pandemic,while regular meals help them stay healthy and develop academically.Above:Students learn to make healthy snacks at the Boys&Girls Clubs in Greensboro,North Carolina.Left:Part of a healthy lifestyle includes learn
107、ing skills at the Gerald and Darlene Jordan Boys and Girls Club.The Boys and Girls Clubs in all our locations provide access and opportunities for children and youth in kindergarten through 12th grade.Providing students with steady supportNo matter what they are experiencing,children in our communit
108、ies can rely on Boys&Girls Clubs.That makes a huge difference each day on the journey to reaching their potential.CommunitiesEnvironmentEmployeesBusinessAbout usHome19Lincoln Financial Group 2020 Corporate Social Responsibility ReportBoys&Girls Clubs of PhiladelphiaThis organization provided for chi
109、ldren and their families acute needs with more than 300,000 emergency meals in 2020.Hundreds of children have benefited from their programming as well as their Access Centers,where children can safely attend virtual school classes with reliable internet access.Philadelphias youth faced physical,emot
110、ional and academic challenges long before the onset of the COVID-19 pandemic.The pandemic has only intensified their challenges as school doors closed and food insecurity skyrocketed.Our citys most vulnerable youth had only one place to go:the Boys&Girls Clubs of Philadelphia.We know the support we
111、provide now will be critical to developing the long-term growth and success of all our youth.Lisabeth Marziello,President-Chief Executive Officer,Boys&Girls Clubs of Philadelphia1 https:/www.bgchartford.org/about-us/our-impact/2 https:/www.bgcb.org/wp-content/uploads/2021/03/BGCB_2020_Impact.pdfBoys
112、&Girls Clubs of HartfordThe Boys&Girls Clubs of Hartford(BGCH)the very first Club in the national networktouches the lives of nearly 1 in every 3 children in Hartford Public Schools.1 This 160-year-old organization went virtual in 2020,quickly adapting in-person programming for a digital platform.Th
113、e Club knew that many childrens parents worked essential jobs and could not fill the gap left by school closures by themselves.The Club communicated regularly with local health and government officials to respond to specific community needs and opened back up as soon as they safely could to keep chi
114、ldren on track to learn and grow.Since then,they have continued to benefit youth through Power Hour,Project Learn and other programs with proven results.Boys&Girls Clubs of BostonWith 11 individual Clubs in the Boston area,this organization helps thousands of students learn and grow through Power Ho
115、ur.Last year,93%of the Clubs Power Hour participants said the program helped them finish homework and do better in school.2Boys&Girls Clubs of the MidlandsFor nearly 60 years,this organization has supported youth in the Greater Omaha area.Fourteen individual clubs help more than 7,000 children stay
116、engaged in learning and gain pride in the progress they make.Their commitment to these children never wavered during the difficulties of 2020.CommunitiesEnvironmentEmployeesBusinessAbout usHome20Lincoln Financial Group 2020 Corporate Social Responsibility ReportSupporting their determination to succ
117、eedPhiladelphia Futures provides first-generation college students,who are facing financial barriers,with resources they need to succeed in college and in life.Futures offers college prep classes,college exposure opportunities,and a summer“bridge”program for high school students,then continues long-
118、term personal,financial and academic support throughout students college careers.As the pandemic,racial injustice and political unrest weighed down on their students,Futures found creative new ways to walk beside them and lighten their loads.When high schools shut down,Futures increased support and
119、instruction to keep students on track.For college students,Futures addressed a wide range of needs,from helping students travel home when campuses closed to providing Chromebooks for remote coursework.With ongoing support from Futures,these tenacious students continued their path toward a better fut
120、ure.Our partners support students of all agesSupporting college students is important to us.So is preparing young children for strong starts in school.Financial and social disadvantages in early childhood can delay or even derail students academic and career journeys.We partner with grantees like Ma
121、rtin Luther King Montessori to help young children get the early services and learning support they need.This early education program in Fort Wayne,Ind.,helps young children build a foundation for ongoing educational growth and a life-long love of learning.Giving students a head start they can count
122、 onThrough Guilford Apprenticeship Partners(GAP),high school students fast-track their careers with paid,hands-on experience and a cost-free associate degree.When they complete their apprenticeships at Guilford County companies,theyre ready to fill high-paying technical positions in advanced manufac
123、turing,IT,HVAC and other in-demand industries.In the midst of school closures and economic uncertainty,students could rely on their apprenticeships for opportunities to learnand earn.GAP celebrated a milestone in 2020its first class of apprentices graduated and joined their apprenticeship companies
124、as regular full-time employees.Forty-seven new students entered the program,three of whom apprenticed at Lincoln Financial.Rising college freshmen from Philadelphia Futures proudly display the colleges they plan to attend in the fall.CommunitiesEnvironmentEmployeesBusinessAbout usHome21Lincoln Finan
125、cial Group 2020 Corporate Social Responsibility ReportMaking a difference through financial wellness Our missionto empower people to take charge of their financial lives with confidence and optimismextends not only to our customers but to our communities.Our goal is to increase our collective impact
126、 by supporting local organizations that share our mission.The programs we support bolster financial stability in many different ways,including training workers for in-demand jobs,removing barriers to employment,helping families reach financial goals and equipping the next generation with financial e
127、ducation.We award Foundation grants for three closely related types of programs Contributing to strong,vital communities is intrinsic to who we are.Financial health programs that teach key concepts of spending,saving,borrowing and planning.Measurable outcomes for participants include understanding c
128、ore concepts of personal finance,developing financial goals and planning for long-term needs,including asset building.1In 2020,we focused our attention on helping community members navigate the employment,financial and housing impacts of the pandemic.Where layoffs,rising costs and uncertainty had se
129、t them back,our grantees gave them tools to create a new path forward.Workforce development programs that provide career pathways through certification,skills development,and upskilling and reskilling for jobs in high-demand careers.2Community development programs that promote job opportunities,tale
130、nt retention and robust communities by fostering entrepreneurship,attracting new businesses and increasing opportunities for people of color.3CommunitiesEnvironmentEmployeesBusinessAbout usHome22Lincoln Financial Group 2020 Corporate Social Responsibility Report22Below,we show how Foundation grantee
131、s are multiplying opportunities for financial wellnessduring the pandemic and on the other side.Data helps us make a difference Lincoln Financial sponsored metadata research to measure the effectiveness of financial wellness programs across the country.Released in 2020,this study identifies program
132、features that drive positive,measurable outcomes.We are using the findings to continue honing our grantmaking strategy to improve financial wellness and inclusion for low-income community members.The benefits of this study dont stop with us.Our grantee partners can use the data in their programming
133、decisions.The findings are public so other nonprofits and grantmaking organizations can also benefit.In the wake of COVID-19,sharing information is more important than ever to help communities recover and individuals advance.Left:LSSI Works,a workforce initiative by Lutheran Social Services of India
134、na,is committed to providing students personal and professional skills to help them find a career,not just a job.Participants learn from group and 1:1 instruction.Lincoln Financial Group 2020 Corporate Social Responsibility ReportCommunitiesEnvironmentEmployeesBusinessAbout usHome23Lincoln Financial
135、 Group 2020 Corporate Social Responsibility ReportClearing the path to better opportunities Urban Leagues around the U.S.equip job seekers to change their futuresThe National Urban League addresses the needs of underserved communities in 300 locations around the U.S.by protecting civil rights,increa
136、sing educational opportunities and promoting economic empowerment.As the pandemics effects overlapped with the realities of racism,this historic organization and its 90 local Urban League affiliates continued their critical work of closing the inequality gap that African Americans and other underser
137、ved communities face on a regular basis.To help the National Urban League reach their 2025 empowerment goalevery American has access to jobs with a living wage and good benefitsLincoln Financial Foundation supports Urban League workforce development programs in our communities.These programs arm ind
138、ividuals with training,skills and opportunities for a successful career pathway and secure future.Many programs focus on careers that will help individuals sustain their families over time through higher income,health and retirement benefits,and opportunities to advance.Over the last ten years,246,0
139、00 people have gained employment through the National Urban Leagues workforce development programs.Drawing on a long history of measurable impact,the Urban League boosts economic mobility through innovative workforce development programs with proven outcomes.COVID-19 disrupted the economic wellbeing
140、 of Black and underserved communities and magnified pre-existing labor market disparities.We are responding by opening pathways for African Americans in the technology sector and similar emerging industries,bringing diverse,credentialed and highly qualified candidates to the regional workforce.Andre
141、a Custis,President and CEO,Urban League of PhiladelphiaUrban League of PhiladelphiaThe Urban League of Philadelphia(ULP)workforce training initiatives prepare job seekers for meaningful employment through personalized career coaching,customized career plans,and training for digital literacy and inte
142、nsive technical skills.Job seekers can enter the program at any level of skill,education or experienceULP welcomes the unemployed,the chronically underemployed,recent college graduates and professionals seeking new fields.In 2020,ULP supported nearly 700 individuals through career and professional s
143、kills development and,in the middle of the economic downturn,connected 160 individuals with employment.Through ULPs Urban Tech Jobs Program 2.0,some of these individuals are working toward in-demand certifications for the technology industry.CommunitiesEnvironmentEmployeesBusinessAbout usHome24Linco
144、ln Financial Group 2020 Corporate Social Responsibility ReportUrban League of Central CarolinasThrough its CareerBridge program,the Urban League of Central Carolinas trains individuals for in-demand skilled trades,such as HVAC systems and medical coding.Urban League of Eastern MassachusettsThe Urban
145、 League of Eastern Massachusetts focuses on job training and career placement support,including IT careers through MSIMBO,a 20-week intensive coding bootcamp.Urban League of Greater AtlantaThe Urban League of Greater Atlanta prepares participants for long-term careers in the high-demand banking and
146、financial industry through its BankWork$program.Greater Phoenix Urban LeagueThe Greater Phoenix Urban League has launched economic empowerment initiatives to train community members in a variety of financial literacy topics,including budgeting,investing and financial planning.The Urban League workfo
147、rce development programs offer vital career pathways for clients.Students from the Urban League of Eastern Massachusetts celebrate coursework completion and opportunities for the future.CommunitiesEnvironmentEmployeesBusinessAbout usHome25Lincoln Financial Group 2020 Corporate Social Responsibility
148、ReportOvercoming the barriers to financial healthFamily Service of the Piedmont(FSP)empowers individuals and families in Guilford County,N.C.,to restore hope,achieve stability and thrive through a host of services.Each year,FSP equips more than 20,000 people to handle crises in their lives more effe
149、ctively.Before the pandemic,many community members already struggled with poor credit scores,high-interest loans and other financial difficulties;COVID-19 only made circumstances worse.In 2020,FSPs Financial Capability Building and Financial Coaching program continued to empower clients to make bett
150、er money decisions,boost their financial stability and achieve their goals.This program teaches clients not only how to deal with financial challenges,but how to prevent them in the future.COVID-19 didnt stop the Family Services of the Piedmont from providing critical services to their clients.The B
151、uilding Financial Capability and Financial Coaching team prepares to deliver a virtual class.Building hope for the futureLutheran Social Services of Indiana(LSSI)equips families facing intense challenges to make positive life choices that lead toward economic stability.The organization seeks to deve
152、lop self-esteem and hope alongside job skills to enable lasting changeand long-term employment.LSSI serves under-and unemployed individuals by using proven best practices for personal and professional training,long-term coaching and employment matchingall in one comprehensive program.Once program pa
153、rticipants are employed,LSSI supports them through job retention coaching.They meet regularly to discuss work performance,financial stability and future plans.In the middle of the pandemic,LSSI program participants gained steady employment,allowing them to immediately and significantly increase thei
154、r incomes.Connecting communities with trustworthy resources When the pandemic took hold,many community members faced unemployment,eviction or foreclosure.They also had urgent questions about tax issues and stimulus payments.These challenges were compounded by the uncertainty of where to find accurat
155、e,trustworthy information.Lincoln launched Community Connections,a free online resource for critical information and links to organizations that provide needed assistance.We also partnered with local nonprofits to offer community-specific services.For example,we co-hosted a webcast with the Urban Le
156、ague of Philadelphia and Community Legal Services to teach at-risk community members how to avoid eviction and remain in their homes.In addition,we awarded three$50,000 grants to legal aid organizations operating on the front lines of COVID-related eviction prevention in our communities in Pennsylva
157、nia,North Carolina and Nebraska.CommunitiesEnvironmentEmployeesBusinessAbout usHome26Lincoln Financial Group 2020 Corporate Social Responsibility ReportEmpowering and engaging employeesAt Lincoln Financial,we count on each other.Were committed to treating everyone with respect and giving all employe
158、es a voice.As a company,we listen carefully to our employees.We learn from each others stories and stand up for whats right.And together,we turn challengeseven the big ones of 2020into the springboards for positive change.EmployeesCommunitiesEnvironmentBusinessAbout usHome27Lincoln Financial Group 2
159、020 Corporate Social Responsibility ReportEmpowering well-being during COVID-19We want our employees to have every opportunity to lead healthy,satisfying lives.That desire drives us to invest in our employees through a broad range of health and wellness programs,as well as wealth accumulation,financ
160、ial health and protection plans.During the pandemic,we met employees evolving needs by quickly taking additional measures,such as waiving copays,offering treatment coverage,offering emotional well-being resources and providing tools to navigate financial difficulties.We made it possible for 99%of ou
161、r workforce to work from home in 2020.For essential workers who remained onsite,we instated premium pay and followed best practices for COVID-19 safety to protect their health.All of our people needed greater flexibility to respond to the logistical challenges of life during a pandemic.We responded
162、by implementing our emergency leave policy and leveraging our flexible work arrangements,knowing that caregivers needed more freedom to help their kids with remote school.We immediately communicated each new support measure to our employees and placed information in a central COVID resource center f
163、or easy access.We also hosted benefits Q&A town hall meetings.Continuous communication helped our employees stay safeand feel more confident in the steps they took to protect themselves and their loved ones.EmployeesCommunitiesEnvironmentBusinessAbout usHome28Lincoln Financial Group 2020 Corporate S
164、ocial Responsibility ReportBenefits for every part of lifeWe regularly add new programs and benefits,and each year,the Lincoln Be Well Guide and Your Total Rewards Guide show employees the full range of resources available to support their physical,emotional,social and financial well-being.Each empl
165、oyee also receives a personalized Your Total Rewards statement illustrating their total direct and indirect compensation.Physical and emotional well-beingOur comprehensive health and wellness benefits include a medical plan with domestic partner eligibility,a health savings account with a company co
166、ntribution and a healthcare flexible spending account.Benefit plans cover in-network preventive care and a broad range of other benefits,such as applied behavioral therapy for employees children diagnosed with autism spectrum disorder.Our well-being program also provides access to health coaches,scr
167、eenings and digital tools that help employees nurture healthy lifestyles.We connected our employees with two important new offerings in 2020Healthy at homeWhen the pandemic hit,our onsite health coaches and group programs,like Walk at Lunch,quickly switched to virtual formats.Participants encouraged
168、 each other to stay involved and shared photos of their remote experiences.As employees settled into new routines,we kept self-care front and center by promoting pharmacy delivery service,telemedicine options,on-demand workout videos and health and well-being webinars.More employees than ever partic
169、ipated in our wellness webinars on topics such as nutrition,heart health,stress management,mindfulness and resilience.We continued our biannual wellness challenges from home in 2020and even added a third.The Spring into Action and End of Summer Shape-Up Challenges helped employees build better exerc
170、ise habits,while the Fall Fuel-Up Challenge focused on nutrition.Employees and their household members qualify for free counseling through the Employee Assistance Program(EAP).They also have 24/7 access to online mental health resources in a variety of formats,such as videos dedicated to helping the
171、m care for their emotional well-being during the pandemic.CVS AccordantCare supports employees and their dependents who are managing chronic conditions such as cystic fibrosis,Crohns Disease and multiple sclerosis.1Ovia Health maternity management program supports employees through the entire journe
172、y from fertility to caring for a new baby.2EmployeesCommunitiesEnvironmentBusinessAbout usHome29Lincoln Financial Group 2020 Corporate Social Responsibility ReportSocial well-beingThrough our employee assistance program(EAP),we help our people handle both crisis situations and everyday issues.These
173、range from stress management to couples counseling to caregiving resources.When new children are on the way,eligible employees can take advantage of paid parental leave and adoption assistance programs.A dependent care flexible spending account is available to pay for day care expenses with tax-free
174、 dollars,and employees can get referrals for both child and elder care services.Our policy for paid time off is designed to promote a healthy sense of balance between work and personal life.In 2020,we provided additional time off to vote in the general election.Caregivers have access to Homework Con
175、nection,a partnership with T that provides students with one-on-one,on-demand homework help at no cost.Financial well-beingWe put a variety of resources at our employees fingertips so they can plan,save and prepare for the unexpected,even in a year like 2020,including:Expert guidance from dedicated
176、Lincoln Financial retirement consultants Savings account program,including our“best-in-class”401(k)plan with an annual 4%company contribution plus matching contribution of up to 6%Accident and critical illness insurance Short-and long-term disability plans Company-provided life insuranceWe adopted p
177、rovisions of the federal governments CARES Act to support employees dealing with COVID-related financial challenges.Through this change,they could tap 401(k)funds in 2020 without tax penalty.Our newest financial well-being offering,Ayco Personal Financial Management,is empowering employees to handle
178、 the financial impacts of COVID-19.They receive one-on-one financial coaching and robust digital tools to learn effective ways of saving money,paying down debts and planning for major life changes.EmployeesCommunitiesEnvironmentBusinessAbout usHome30Lincoln Financial Group 2020 Corporate Social Resp
179、onsibility ReportInviting engagement during a year apartEmployees count on us to value their unique perspectives,insights and contributions.We are committed to creating a work environment in which everyone contributes to and feels connected with our companys growth.In the office,casual conversations
180、 and everyday interactions help us stay connected.Working from home required a new way for employees to consistently voice their ideas and concernsand for us to listen.Launching our Feedback Friday surveys helped us solve the challenge.Every Friday,we invited all of our employees to weigh in on thre
181、e related questions.And every week,thousands took the time to quickly respond to the survey.The polls covered a wide range of topics,including remote work needs,parent/caregiver needs,telemedicine and Lincolns response to racial injustice.Employee feedback inspired many of our quick responses to COV
182、ID-related needs,from our emergency leave policy to ergonomic support for remote work.Employees enthusiastic and consistent response showed us how important these weekly surveys were to individuals across the company.Fighting food insecurity through engagementWe encouraged everyone who completed the
183、 engagement survey to spread the word via our internal social networks.For every person who did,we donated to Feeding America.The campaign resulted in a 95%survey participation rate and a$50,000 donation to help families across the U.S.of participants agree that Lincoln has supported them in adaptin
184、g to COVID-related changes.91%In addition to Feedback Fridays,Lincoln fielded our company-wide engagement survey in 2020.We used the data to equip managers for building team engagement plans.EmployeesCommunitiesEnvironmentBusinessAbout usHome31Lincoln Financial Group 2020 Corporate Social Responsibi
185、lity ReportHelping our people growWe love what we do at Lincoln Financial.We know our work is meaningful for customers,and there are always new ways for our employees to enhance and expand their skills.Our vision is to foster a learning culture that benefits all employees and drives business perform
186、ance.We approach this in two ways:Opening doors for opportunity Each year,employees create an individual development plan in collaboration with their managers and guided by the Lincoln Financial Career Framework.With their goals in mind,employees at every level of the company can access hundreds of
187、unique development programs,instructor-led courses and self-directed learning options.We partner with Harvard Business Publishing to offer courses specifically designed for our mid-level employees and senior leaders,and we leverage the online learning platform Udemy for other training and developmen
188、t needs.In 2020,each employee completed an average of:40 hours of corporate training that covers noncompliance topics 3.5 hours of compliance training,including general and HR-specific compliance 1.75 hours of cybersecurity training Approximately 30 hours of business-specific trainingDeveloping lead
189、ers from withinFrom internships and early talent programs to our Officer Readiness Development Program(ORDP),there truly is a development program for everyone at Lincoln.The six-month ORDP prepares diverse,high-potential talent for the next step in their careers,the Officer level(Assistant Vice Pres
190、ident and above).ORDP is designed to benefit participants through robust training,and to benefit our company as a whole by supporting succession planning and diversity and inclusion efforts.Over the first two years of the program,51%of participants have already been promoted to Officer.Get more deta
191、ils on how Lincoln employees shape their career paths and read our Statement of Commitment to Career Framework.We nurture managers ability to build high-performing teams and engage individuals in planning their career paths,and1We accelerate employee performance,upskilling and career growth through
192、targeted learning opportunities.2Welcome to Leadership LabLeadership Lab is our new,two-month developmental experience for all Lincoln managers.This highly interactive training helps each leader ground their management approach in ethics,compliance,and diversity and inclusion.Leadership Lab generate
193、s high-impact learning by giving participants the opportunity to explore their own thought processes and solve real-world problems through virtual reality simulations.The experience empowers managers to effectively grow their teams and contribute to company-wide and business-specific goals.Employees
194、CommunitiesEnvironmentBusinessAbout usHome32Lincoln Financial Group 2020 Corporate Social Responsibility ReportFinding strength in diversity and inclusionLiving our strategy starts with leadershipCommitment to D&I begins at the highest levels of our organization and sustains our journey of improveme
195、nt.Lincoln Financials CEO Dennis R.Glass was among 175 top executives who signed the nationwide CEO Action for Diversity&Inclusion shortly after it launched in 2017.To date,nearly 2,000 leaders have joined this commitment to collectively advance D&I in the workplace and our CEOs ongoing commitment h
196、as enabled us to weave our D&I strategy more deeply into our company and culture.D&I is a leadership competency and expectation at Lincoln,and it continues to evolve.In 2020,we further embedded D&I as a formal expectation for our senior leaders by tying our aspirations to their compensation.We live
197、out our D&I strategy and support our CEO Action for Diversity&Inclusion commitment by:Fostering safe spaces to hold difficult,sometimes challenging conversations about D&I Offering a wide range of D&I learning opportunities,including unconscious bias education Maintaining spaces where people of any
198、faith or spiritual practice can pray,meditate and reflect Driving awareness of our D&I resources and policies Developing accountability systems to track progress Sharing best practices and learning from unsuccessful efforts Creating and sharing strategic D&I plans with our Board of DirectorsThe Linc
199、oln National Corporation Board of Directors is actively engaged with the governance of our D&I strategy,and D&I is included as a standing board agenda item.In 2020,a Chairmans Diversity Committee was established to affirm and support our efforts to sharpen our focus on racial justice and equity thro
200、ugh action.As a result,eight commitments for sustainable action were introduced to chart our path forward.Meet our Board of Directors At Lincoln Financial,we foster a culture that allows all employees to feel a sense of belonging and ultimately empowers us to do our best work.Our differences make us
201、 stronger and a diverse and inclusive workforce expands our ability to help every customer build their financial future with confidence.Our long-standing diversity and inclusion(D&I)strategy serves as our foundation for connecting with the markets and communities we serve.Additionally,our D&I effort
202、s create a safe and welcoming environment for employees.As the devastating events of 2020 unfolded,it showed us there was more we could and should be doing to support our workforce and community,and we stepped up to the challenge.We listened and learned from one another,as employees led the way by s
203、haring their personal experiences with racism and discrimination.From this conversation,we developed a plan to support racial justice and equity inside and outside of our workplaces.This is how we continue to make a world of differencetogether.EmployeesCommunitiesEnvironmentBusinessAbout usHome33Lin
204、coln Financial Group 2020 Corporate Social Responsibility ReportMoving toward racial justice and equity,togetherConnecting through conversation Our African American Business Resource Group led the way by holding open conversations about race in the workplace,personal responses to ongoing racist acti
205、ons,and shared resources available for mental and emotional support.Dialogue continued through sessions co-hosted by our D&I and employee relations teams,and soon,the entire employee population became engaged when our CEO hosted an all-employee town hall dedicated to discussing racism and the import
206、ance of allyship.To support ongoing discussions,we shared materials to help leaders confidently facilitate crucial conversations with their teams.In each of these spaces,employees across the company bravely told personal stories of regular encounters with racism.Our leaders shared their experiences
207、as well,opening up about facing discrimination,bias,stereotypes and microaggressions in daily life.We listened to each other and asked questions to better understand how racism impacts lives.For some employees,this was the first time they had spoken publicly about their experiences.For others,it was
208、 eye-opening as they realized the different life experience and challenges some colleagues face based on their race.These conversations provided space for growth and connection.What we learned here made us strongerand prepared us to take action.Empowering relationships Lincoln Financial participates
209、 each year in the CEO Action for Diversity&Inclusion Day of Understanding.For the 2020 event,passionate employees led their colleagues in workshops dedicated to“Facilitating a Conversation of Understanding.”Among other topics,participants learned about R.I.C.H.Dialogue.This communications framework
210、provides practical guidance for exploring different perspectives around race,identity,culture and heritage.Attendees learned how R.I.C.H.Dialogue can help employees build relationships across differences.At Lincoln Financial,we work to bring confidence and optimism into peoples lives.Racism and disc
211、rimination do the opposite.As our country witnessed violent acts of racism,we invited our entire workforce to speak up for fairness and justice.Our CEO,senior leaders and employees across the company responded by sharing our pledge to be an ally for the Black community.To advance from making this co
212、mmitment to making a difference required us to engage in authentic conversations about racism.We knew these conversations would deepen understanding and generate empathy.Creating safe spaces for hard conversations is an ongoing part of our D&I strategy,but we amplified our efforts in 2020 to bring m
213、any more employees into the conversation about racial justice and equity.EmployeesCommunitiesEnvironmentBusinessAbout usHome34Lincoln Financial Group 2020 Corporate Social Responsibility ReportSupport through actionSharing,listening and learning made a difference in how we moved forward.Our eight-pa
214、rt plan builds on our D&I strategy by driving focused change over time.We are supporting racial justice and equity by:Implementing sustainable,integrated practices in recruiting,retention and development to increase Black populations at Lincoln Retaining,developing and increasing minority leadership
215、,specifically growing minority representation at the Officer level(Assistant Vice President and above)by 50%over three years,with a special focus on the Black Officer population Formally tying compensation to D&I objectives for senior leadership Expanding the D&I function,which will continue to supp
216、ort enterprise-wide and business-specific efforts Continuing to grow Lincolns African American Financial Professionals Network Continuing conversations about race across the organization Combatting racism and bias by preserving the history of the Black experience and its relationship to American cul
217、ture and progress,via a$1 million contribution to The HistoryMakers over time Leveraging the Lincoln Financial Foundation to further support Black communities by giving to nonprofits that advance Black communities and by engaging with philanthropic membership organizations that focus on equity-based
218、 grantmakingThe HistoryMakers:The importance of Black history,todayMany of the Black communitys accomplishments and contributions to American culture and progress have largely been untold.Important stories have been missing from the record of American history,and The HistoryMakers is changing that t
219、hrough a mission of preservation and education.This organization records African American oral histories and makes them widely accessible through a one-of-a-kind collection.As part of our$1 million contribution,we sponsored The HistoryMakers 20th anniversary event.Over three weeks,top African Americ
220、an thought leaders discussed the importance of preserving the stories of the 20th-century Black experience.The HistoryMakers digital archive is accessible to our full employee population and provides us with knowledgeable and powerful starting points for conversations about race.The range of our act
221、ions strengthens us from the inside out.Visit our D&I webpage to learn about the progress were making and hear from our leaders.EmployeesCommunitiesEnvironmentBusinessAbout usHome35Lincoln Financial Group 2020 Corporate Social Responsibility ReportPartnering for impactWe can make a differencebut we
222、cant do it alone.Lincoln Financial has built long-term partnerships with professional and industry groups that focus on diverse talent and market segments,including Prospanica,the International Association of Black Actuaries,the National Association of Black Accountants and Getting Hired.These partn
223、erships help us connect more deeply with specific communities and proactively engage new talent.As we pursue racial justice and equity,we will continue to strengthen our existing relationships and forge new ones.Last year,we established a partnership with UNCF(United Negro College Fund).Since 1944,t
224、his historic organization has enabled more than 500,000 African American and other underserved students to attend college,receive a quality education and prepare for career success.UNCF awards more than 10,000 scholarships each year,financially supports 37 Historically Black Colleges and Universitie
225、s(HBCUs),and advocates for both students and HBCUs federally to ensure their voices are heard when financial and legislative decisions are being made for the nation.Through the partnership,were introducing students at HBCUs to career pathways in insurance and asset management.Weve also gained new op
226、portunities to recruit students for our internship development program and other potential early-career opportunities.Refreshing how we recruitIn alignment with our action plan,we have hired two dedicated diversity recruiters.These recruiters are deepening relationships with external partners and dr
227、iving internal programs to help us find and attract diverse talent.EmployeesCommunitiesEnvironmentBusinessAbout usHome36Lincoln Financial Group 2020 Corporate Social Responsibility ReportInvolved in changeEmployees across the organization use their passion,skills and creativity to advance diversity
228、in a variety of ways.Three specific types of employee groups provide critical support for our D&I strategy and create new ways for their colleagues to stay informed and get involved.Their ongoing efforts also help keep crucial conversations about racism and inclusion moving forward.Business Resource
229、 Groups Our Business Resource Groups(BRGs)help embed diversity and inclusion in our company culture from the inside out.They are employee-led and represent a cross-section of businesses and functions throughout our organization.These groups also drive employee diversity programming,business innovati
230、on and outreach events to support members of their respective communities.Supporting the community takes many shapes,though it has recently focused on building financial wellness.In 2020,for example,the Asian American Pacific Islander BRG hosted a virtual program that introduced high school students
231、 to the basics of financial wellness and to career opportunities in financial services.The African American BRG delivered a similar program for college students,walking them through the stages of financial literacy from college to retirement.Employees are welcome to join any of our seven BRGs.We exp
232、erienced record growthparticipation grew by nearly 50%on average across these groups.Multicultural Awareness Committees Multicultural Awareness Committees(MACs)foster an inclusive environment in the workplace by educating employees about diverse cultures,backgrounds,viewpoints and lifestyles.MACs ha
233、d previously provided location-specific programming in each of Lincolns key locations,but 2020s pivot to a virtual environment allowed these groups to shift to virtual enterprise-wide programming to reach more employees with dynamic cultural learning opportunities.Diversity Action Teams Diversity Ac
234、tion Teams(DATs)connect D&I efforts within their respective business unit or corporate function with our overall strategy.Their work enables us to live out our strategy by weaving it into business-level processes and priorities.DAT members are visible champions for D&I outcomes such as engaging dive
235、rse markets,driving inclusion of women and people of color,and advancing cultural acceptance.African American Asian American Pacific Islander Latino LGBTQ+People with DisAbilities Veterans WomenEmployeesCommunitiesEnvironmentBusinessAbout usHome37Lincoln Financial Group 2020 Corporate Social Respons
236、ibility ReportAdvancing opportunities for womenEmployee groups are creating new professional development and networking opportunities for women across our business areas.The WISE Group(Women Inspiring,Supporting and Educating),for example,supports Lincolns female financial professionals and their cl
237、ients.The WISE Group partnered with Lincoln Financial Distributors(LFD)last year to launch a new group that provides similar resources tailored for Women in Sales.The Womens BRG partnered with leaders in our IT organization to launch Women in Technology.This new group aims to engage,elevate and empo
238、wer technical talent at Lincoln.Expanding inclusion for all Lincoln Financial continually improves inclusion for people of all gender identities and sexual orientations.We ensure that job applicants and employees have options to self-select nonbinary gender identifiers,and we continually update our
239、Transgender Inclusion Policy.We have expanded our education and training opportunities and developed tools for allies of the LGBTQ+community.Read more about these distinctions here.Our commitment is nationally recognizedWe are proud to be recognized by leading organizations that promote D&I.Their re
240、cognition provides an outside perspective on how we make a difference for our employees.EmployeesCommunitiesEnvironmentBusinessAbout usHome38Lincoln Financial Group 2020 Corporate Social Responsibility ReportRespecting all people,every dayOur belief that all people should be treated with respect and
241、 dignity comes to life through every employee interaction,partner relationship and customer engagement.*In each instance,we conduct business in a manner that upholds our Workplace Principles and Human Rights Standards Policy,consistent with the Universal Declaration of Human Rights and the ILO Decla
242、ration on Fundamental Principles and Rights at Work.We prohibit all forms of discrimination and harassment,and we strive to advance racial and ethnic minorities,women,individuals with disabilities,veterans and other groups protected by law.We are firmly committed to Equal Employment Opportunity and
243、have reported the breakdown of our workforce by gender,race,and ethnicity in our 2020 Human Capital Diversity Update,which includes our EEO-1 Report.Our requirements and expectations regarding fair employment are clearly outlined in our Code of Conduct and are included in our training for all employ
244、ees.We are committed to gender pay equity.Annual reviews of our compensation practices,benchmarking studies and pay-related questions in our employee engagement survey help us successfully prevent gender or other pay disparities.*Lincoln Financial is committed to complying with all labor laws in all
245、 the jurisdictions in which we operate.These laws include,but are not limited to,Title VII of the Civil Rights Act of 1964,the Family and Medical Leave Act,the Americans with Disabilities Act,the Fair Labor Standards Act and the National Labor Relations Act.Aligning suppliers with our valuesIn addit
246、ion to seeking out first-rate products and innovative solutions,we proactively search for suppliers that share our values and reflect the demographics of our markets.We collaborate with minority supplier networks to identify potential minority and women-owned suppliers.We include language in our con
247、tract templates and supplier onboarding processes that prohibits all forms of discrimination and harassment.We explicitly reinforce our expectation that suppliers share our commitment to D&I.Learn more about how were expanding supplier diversity and access our Supplier Code of Conduct.EmployeesCommu
248、nitiesEnvironmentBusinessAbout usHome39Lincoln Financial Group 2020 Corporate Social Responsibility ReportCaring for the environmentWhen one person does their part for the environment,its an important step.When all of us at Lincoln Financial take action,we can truly make a world of difference.From p
249、reventing waste to preventing greenhouse gas emissions,everything we do for the natural world benefits our communities,clients and employees.And when we optimize efficiency in our operations,we contribute to a stronger business as well as a healthier environment.EnvironmentCommunitiesEmployeesBusine
250、ssAbout usHome40Lincoln Financial Group 2020 Corporate Social Responsibility ReportAdvancing toward environmental goalsIn our operations,whats good for the environment is good for our business.We measure annual progress against specific goals weve set to reduce our environmental footprint in line wi
251、th our environmental policy.Each years progress helps us shape the long-term outlook for our employees,communities,policyholders and shareholders.Our ongoing progressReduce electricity useOur original goal for the Greensboro campus was to reduce electricity consumption by 10%by 2020 compared to a 20
252、14 baseline.We surpassed that goal in 2018achieving more than a 17%reductionand set a new goal to achieve a total reduction of 35%by 2022.In 2020,we continued to make progress on this goal and reduced electricity consumption by 34%during our year of working from home.This goal will be superseded by
253、our new 2020 targets that are aligned with the Paris Agreement(see below).In our Omaha location,we sought to reduce consumption by 8%by 2020 based on a 2014 baseline.We surpassed this goal in 2019 with a total reduction of nearly 11%.In 2020,we continued this trend of lowering our electricity usage,
254、reaching a total reduction of 32%since 2014.Reduce greenhouse gas emissionsWe had previously committed to reduce our greenhouse gas emissions intensity per employee from purchased electricity(Scope 2)by 20%by 2020 against a 2014 baseline.We exceeded this target earlier than expected,reducing our ove
255、rall intensity per employee by 27.42%in 2019.For 2020,we continued to decrease our intensity per employee by 45%.Setting new greenhouse gas reduction goalsLincoln remains committed to reducing our environmental impact in line with evolving best practices and scientific frameworks.Having successfully
256、 achieved the initial targets set in 2014,Lincoln Financial set a new GHG reduction target in 2020:to reduce Scope 1 and 2 emissions by 25%from a 2019 baseline by the year 2025.This aligns with the science-based targets methodology for reducing direct emissions.Our targets are consistent with the in
257、ternational Paris Agreements goal to limit global temperatures from rising more than 1.5 degrees Celsius compared to preindustrial levels.With the majority of Lincoln employees working from home,our efforts to care for the environment in 2020 looked a little different.So did the progress we made.Our
258、 COVID-safe work arrangements meant we used less electricity at our facilities.Were pleased to see these lower numbers,but we know they do not predict what our impact will be like in coming years.EnvironmentCommunitiesEmployeesBusinessAbout usHome41Lincoln Financial Group 2020 Corporate Social Respo
259、nsibility ReportDisclosure and verificationWe publicly report our carbon emissions management efforts and performance annually through CDP and obtain independent third-party verification of our greenhouse gas emissions data.As they become available,our most recent CDP submission and Assurance Statem
260、ent are available on our company website.2020 Greenhouse gas emissions by source(tonnes CO2e)*Includes air,personal vehicle and rental car travel.Does not include rail travel.EnvironmentCommunitiesEmployeesBusinessAbout usHome42Lincoln Financial Group 2020 Corporate Social Responsibility ReportRespo
261、nsible at work at home In 2020,we encouraged our employees to consider how their work-from-home activities affected the environmentand to imagine how we could improve together.Employees working from home for the majority of the year increased their use of digital documents.LFG reduced paper purchase
262、 by 43%,saving 37,000 reams of paper.Encouraging employees to take actionWe celebrated Earth Day 2020 as we were adjusting to our new work-from-home routines.We focused on how our individual actions combine to create a meaningful impact for our environment.To encourage individual employees to take a
263、ction and connect with one another,we launched the#MyEarthDayChallenge.Employees participated by taking an Earth Day pledge or doing an“earth-preserving”activity from home,then sharing their ideas and experiences with each other online.For every pledge made,Lincoln Financial planted a tree through t
264、he Arbor Day Foundation.As employees transitioned to working from home,we continued to track our environmental impact.During this period,we saved nearly 1,000 trees and reduced water consumption by 833,000 gallons.Lincoln employees celebrated Earth Day 2020 by participating in a variety of“earth-pre
265、serving”activities while working from home.EnvironmentCommunitiesEmployeesBusinessAbout usHome43Lincoln Financial Group 2020 Corporate Social Responsibility Report2020 environmental performanceWe measure and manage our environmental performance so that we can strengthen our business,profit our commu
266、nities and meet shareholder and policyholder needs.Note on data:All environmental data represents 100%of Lincoln Financials operations.Estimates were used where actual data was not available.Significant decreases in all metrics can be attributed to Lincolns work-from-home policy starting March 2020
267、and the closing of our Concord office.For additional information about our environmental reporting,please see our CDP report.GHG emissions by scope(tonnes CO2e)Energy usage(MWh)Waste and recycling(U.S.tons)Water usage(gallons)EnvironmentCommunitiesEmployeesBusinessAbout usHome44Lincoln Financial Gro
268、up 2020 Corporate Social Responsibility ReportUpholding responsible business practicesIn a season of change and challenges,our sense of integrity has been our guide.In our business policies,governance systems and everyday interactions,we hold ourselves to the same high ethical standards we always ha
269、ve.Every day,we choose to do the right thing.We continually look for new ways to meet the needs of those around us,and new ways to serve our customers,communities and each other with excellence.BusinessCommunitiesEnvironmentEmployeesAbout usHome45Lincoln Financial Group 2020 Corporate Social Respons
270、ibility ReportHonoring our ethics and Code of Conduct Integrity,respect and responsibility are not just guiding principles at Lincoln Financial.They unify and inspire us to help people take charge of their lives.The Lincoln Financial Code of Conduct is the heart of our ethical culture.Overseen by th
271、e Senior Vice President,Chief Ethics&Compliance Officer,it acts as a roadmap to ethical decision-making and behavior that helps us accomplish our work responsibly.Mandatory Code of Conduct and other compliance trainingOur Enterprise Ethics and Compliance team provides 100%of our employees with manda
272、tory training on the Code of Conduct.The training covers key topics from the Code,including anti-corruption,anti-bribery,competition and anti-trust and conflicts of interest.Additionally,there are other role-based compliance trainings focused on anti-money laundering and fraud prevention,privacy,ins
273、ider trading and related policies throughout the year.Communicating our expectationsLincoln Financials ethics and compliance communications plan continually reinforces our Code of Conduct and our expectation that employees and agents always behave in accordance with our shared values and principles.
274、Our support systems make it easy for employees to“do the right thing”every time.On our intranet,we are continuing the very popular“What Would You Do?”series that brings our updated Code of Conduct to life with stories based on actual events at Lincoln Financial,as well as various ethics and complian
275、ce topics.Our popular internal social media channel,“Oh Behave,”also features a variety of Ethics&Compliance-related stories.Managers responsibilitiesThrough our Code of Conduct and training programs,we emphasize the special role managers play in modeling ethical behavior for their teams and underst
276、anding all applicable corporate policies.Reporting ethical concernsOur secure,confidential Ethics Hotline with live chat functionality enables employees and the public to anonymously report ethics,integrity and compliance issues 24 hours a day,seven days a week.The boards Audit Committee meets with
277、the Chief Ethics and Compliance Officer multiple times each year to review quarterly reports on compliance matters.Together,they discuss the effectiveness of our Ethics&Compliance program and assess how we manage key risks and policies.Online access to policiesEvery employee has access through our i
278、ntranet to our Code of Conduct and all company policies,including Lincoln Financials Conflict of Interest Policy,Political Contributions Policy,and Anti-Bribery and Anti-Corruption Policy.More information is available on the Corporate Governance section of our website.Ongoing compliance monitoringTo
279、 ensure colleagues are acting in accordance with internal guidelines,we regularly collect and analyze information regarding compliance with the Code of Conduct and our policies.The Office of the General Counsel is informed of any issues that are raised.The legal and compliance department meets regul
280、arly with senior management to review significant issues or trends relating to compliance with the Code and our policies.Based on this analysis,we determine whether to revise our processes and key controls,including policies and training.Supplier Code of ConductOur expectations for ethical conduct a
281、nd responsible business practices extend to the suppliers who provide goods and services to us.We have set forth those expectations in our Supplier Code of Conduct,which includes governance,management systems and business ethics;supplier diversity and inclusion;labor,human rights and social responsi
282、bility;and environmental stewardship.BusinessCommunitiesEnvironmentEmployeesAbout usHome46Lincoln Financial Group 2020 Corporate Social Responsibility ReportDirecting our path forwardBoard oversight Members of the Lincoln National Corporation Board of Directors serve on the following committees to e
283、nsure stringent corporate governance:Audit Committee,Compensation Committee,Corporate Governance Committee,Executive Committee and Finance Committee.The board has oversight of all key policies,including our Code of Conduct,as well as IT security and cybersecurity.Our Corporate Governance Guidelines
284、lay out expectations for how the board and our committees function,including independence standards for the board.These standards require that a majority of our directors be independent(as defined under the applicable SEC rules)and meet the criteria for independence as set forth in the New York Stoc
285、k Exchange(NYSE)listing standards.Sustainability governance The Corporate Governance Committee of the Board provides oversight of the companys sustainability and corporate social responsibility strategy.Learn more about our corporate governance Lincoln Financials efforts focus on promoting sustainab
286、le communities and business practices through philanthropy,volunteerism and our environmental,social and governance practices.The Office of Corporate Responsibility develops and implements our sustainability strategy,which includes the following:1.Issue identificationWe regularly gather information
287、on sustainability issues from a broad range of industry sources and stakeholders.2.Stakeholder communicationWe track and report internally and externally on key indicators related to our social and environmental impacts,including responding to specific information requests and third-party questionna
288、ires.3.Risk and opportunity assessmentWe apply a structured,consistent process to evaluate and prioritize identified risks and opportunities across sustainability matters.4.Risk and opportunity managementWe work together with business units and functional areas to determine priorities,address issues
289、 and integrate strategies that make good business sense.5.Governance and managementThe Sustainability Advisory Group,a cross-functional management committee comprised of business unit executives,meets quarterly with our CSR team to consider market developments,societal trends and the potential impac
290、ts,risks and opportunities for our company related to identified issues.Our sustainability management system We recognize the importance of regularly evaluating environmental,social and governance(ESG)factors that may impact the business.To formalize this process,we developed and implemented an inst
291、itutional Sustainability Management System(SMS).The SMS guides us in assessing and managing our environmental,social and economic performance with respect to identified areas of impact.The SMS framework serves as a guide for how to document our management processes and procedures,monitor their outco
292、mes and continually evolve our performance over time.The system follows a plan-do-check-act(PDCA)framework and includes audit procedures for critical areas so that we can verify the accuracy of data and information we publish.We recognize the business imperative to report transparently on ESG factor
293、s and engage with a wide variety of rating and ranking organizations.In addition to this annual CSR Report,we submit to,and engage with,the following:NAIC Insurer Climate Risk Disclosure Data Survey,CDP,DJSI,FTSE4Good,Sustainalytics,ISS and MSCI.This year we are reporting in alignment with Task Forc
294、e for Climate-related Financial Disclosure(TCFD)and the Sustainability Accounting Standards Board(SASB).ESG Materiality Assessment In 2021,a third-party consulting firm undertook a Materiality Assessment to identify those Environmental,Social and Governance(ESG)topics that are of significance to LFG
295、 business leaders and external stakeholders.As part of this process,the assessment conducted a market,sector,investor and peer review;interviewed external experts;conducted an internal employee survey;and interviewed senior LFG leaders.BusinessCommunitiesEnvironmentEmployeesAbout usHome47Lincoln Fin
296、ancial Group 2020 Corporate Social Responsibility ReportManaging riskEnterprise risk management is an integral part of our business processes.Senior management establishes the policies and procedures we use to assess and manage significant risks to our company.We also have a Corporate Enterprise Ris
297、k and Capital Committee,made up of members of senior management and the Chief Risk Officer,that provides oversight of our enterprise-wide risk structure and of our processes to identify,measure,monitor and manage significant risks,including capital markets,product and operational risk.The boards rol
298、e is regular oversight of the overall risk management process,including reviews of operational,financial,legal and regulatory,cybersecurity,compensation,strategic,competitive and ESG risks.Identifying and managing potential climate change risksThrough Lincoln Financials risk assessment process,we ha
299、ve identified potential risks to business operations and profitability driven by physical climate change parameters,such as severe weather events.In our SEC filings,including our Annual Report and Form 10-K,the results of certain weather-related catastrophic events typically associated with climate
300、change are cited as a global risk factor that could potentially affect claim liabilities and the availability of reinsurance.Climate change and other environmental and social impact risks are identified and assessed through the companys formal Risk Self-Assessment process.In addition,an initial two-
301、degree scenario process has been completed to access Lincolns risk to climate change.The Office of Corporate Responsibility oversees enterprise-wide integration of sustainability practices along with climate change risk and opportunity assessment.The office routinely gathers and assesses information
302、 relating to relevant business risks stemming from climate change that may impact the company.It is also responsible for the integration of enterprise-level processes for further evaluation of climate change risks and impacts on the business in general,including the management of environmental risks
303、 to physical assets.As part of Lincoln Financials ongoing strategic management of risk and as part of our sustainability journey,in 2021 our Risk Department developed and analyzed climate change scenarios to identify key risks across the companys operations.Preparing for physical asset risksSevere w
304、eather has the potential to impact Lincoln Financials facilities directly.To mitigate the impact of such events,business continuity and disaster recovery plans are in place for critical business units.Risk assessments are also conducted at specific sites with greater exposure to natural risks,such a
305、s severe winter weather and tornadoes.Learn more about our risk management:View our Proxy Statement here Find our Audit Committee Charter here Read our Board of Directors Corporate Governance Guidelines here Managing risk in our productsAs a financial services provider primarily engaged in the sale
306、of products and services associated with life insurance,annuities,employer-sponsored retirement plans and group benefits products and services,our company is focused on a variety of risks associated with these businesses.The primary risks associated with these business lines are mortality,morbidity,
307、longevity,policyholder behavior and capital markets risk.As a result,enterprise risk management is an integral part of our business processes.The corporate Enterprise Risk Management team calculates capital requirements based on catastrophic and other extreme events,which encompasses climate-driven
308、scenarios.Our risk management processes are designed to promote awareness of new,existing and potential risk factors to meet existing and evolving circumstances.To mitigate financial and other risks identified in our Form 10-K,we reinsure a significant amount of the mortality risk on individual life
309、 insurance contracts.If Lincoln Financial were to experience adverse mortality or morbidity events,a significant portion of claims would be reimbursed by our reinsurers.BusinessCommunitiesEnvironmentEmployeesAbout usHome48Lincoln Financial Group 2020 Corporate Social Responsibility ReportIntegrating
310、 environmental,social and governance(ESG)considerations into investment decisions Lincoln Financial understands the importance of considering environmental,social and governance(ESG)factors in our investments.Our portfolio management professionals,as well as our internal and third-party asset manage
311、rs,are guided by our ESG Investment Policy.They integrate ESG considerations into their due diligence,monitoring processes and investment decision-making.All professionals who make investment decisions for Lincoln Financial consider ESG factors in their decisions.Third-party asset managers are requi
312、red to consider ESG factors in their investment process and must provide relevant policies annually.Many of Lincolns third-party asset managers are signatories to the United Nations Principles for Responsible Investment(UN PRI).To enhance our internal understanding of these factors,designated indivi
313、duals are required to participate in ESG training on an annual basis.Our ESG Investment Policy is reviewed and approved annually by Lincoln Financial Groups Investment Committee.Providing socially responsible investment optionsWe recognize that our customers are also thinking about ESG factors in th
314、eir investments.For this reason,we offer a variety of socially responsible investment options in a number of our products,including personal variable annuities,Lincoln DirectorSM group variable annuities and other retirement plan solutions.BusinessCommunitiesEnvironmentEmployeesAbout usHome49Lincoln
315、 Financial Group 2020 Corporate Social Responsibility ReportProtecting privacy and data securityLincoln Financial is committed to keeping the personal information collected about our potential,current and former customers confidential and secure.Safeguarding customer privacyLincoln Financial is subj
316、ect to both federal and state legislation and regulation governing the protection of nonpublic personal financial and health information we receive about our customers.We place great value on the proper handling of confidential information including nonpublic personal information,which consists of m
317、edical,financial and employment information,and strategic business and financial information.We have adopted policies and procedures that we believe are reasonably designed to comply with all applicable federal and state privacy legislation and regulations governing the protection of our customers n
318、onpublic personal information.Our Privacy Practice Notices are available on our website.We have developed an information security program that addresses physical and logical security,user access management,network perimeter security,incident management,logging and monitoring,vulnerability management
319、,data encryption,application controls,change management,security awareness and other information risk management controls.Lincoln Financial also has an incident response program.Security governanceThe Chief Information Security Officer oversees data security for Lincoln Financial.We also have a dedi
320、cated Privacy team that reports to the companys Chief Privacy Officer.The Information Security and Privacy teams each report up to an executive officer.Privacy,security and COVID-19By mid-March of 2020,99%of Lincoln Financial employees were working from home to help reduce the spread of the virus.As
321、 a company,we were well-positioned to make this shift.Infrastructure adjustments and our dedicated Privacy and security teams ensured a smooth transition to the virtual environment for our employeesand our customers experienced no interruptions to the services we provide them.Lincoln Financials Cris
322、is Management team partnered with key areas across the company to educate employees on a variety of topics related to work-from-home IT and data-related risks.We also updated our policies,procedures and training to address emerging pandemic-related trends in incident response.Employee trainingEmploy
323、ees play a vital role in keeping information secure.In addition to the mandatory annual information security training for all employees and contractors,Lincoln has a phishing simulation program to enhance employees ability to detect dangerous emails.We also provide mandatory privacy training each ye
324、ar to help employees understand the important role they play in ensuring that confidential information is accurate,relevant,current and protected,as well as targeted training to employees who handle sensitive information or requests subject to specific statutes.Account securityAs cyberfraud schemes
325、continue to evolve,we continue to work to protect our customers.Our customer security and anti-fraud website provides tips for customers and explains the steps we take to protect them and their information.Learn more about our commitment to protecting customer data Annual auditsMultiple internal aud
326、its of Lincoln Financials information risk management practices are conducted each year,including an annual holistic audit covering our information security processes.Four additional external audits are conducted annually that cover(to varying degrees)the companys information security practices surr
327、ounding various specific products and systems.Information security policies and standards are reviewed annually and are updated as necessary to appropriately manage information risk consistent with industry standards.Privacy performs separate audits to ensure Lincoln is complying with applicable pri
328、vacy laws.Records managementOur business records retention program mandates specific retention and destruction time frames for all records according to record type and use.We review our retention and destruction policies annually and update them as needed to ensure compliance.BusinessCommunitiesEnvi
329、ronmentEmployeesAbout usHome50Lincoln Financial Group 2020 Corporate Social Responsibility ReportEnhancing the customer experience during COVID-19As a market leader,Lincoln Financial is known for delivering unique and effective solutions across the complete spectrum of our business.Innovation is tie
330、d to how we deliver a superior customer experience,and it was more important than ever during a year like 2020.We were able to seamlessly transform our user experience to be 100%virtual and also rolled out new products,services and tools to meet customers needs.Innovative products and processes The
331、pandemic compelled many consumers to think about life insurance and long-term care planning for the first time,or to reconsider their existing plans.We concentrated on helping them determine what is most important to them and their loved ones,and on how Lincoln Financial can help them achieve their
332、goals.We focused on clearing up common misconceptions,and we offered resources to financial professionals to educate their clients on life and long-term care options.In 2020,we also conducted research to understand COVIDs impacts on perceptions of life insurance,which helped us shape new life insura
333、nce products that enable greater flexibility.Confidence plus convenienceTo keep pace with customer perceptions and preferences,we were already moving toward a completely electronic process.When the need for online tools accelerated in 2020,we leveraged our ongoing digital investments to give customers uninterrupted service and more choices in how to interact with us.Our customers can apply for lif
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