IQVIA Holdings Inc. (IQV) 2013年CSR報告「NYSE」.pdf

1、2013SustainabilityRep oRt2013 SuStainability RepoRtTable of ConTenTs3Section 1Letter from the CEOSection 2Progress Summary Section 3OverviewSection 4Governance,Ethics,Compliance and QualitySection 5Sustainability OverviewSection 6PlanetSection 7PeopleSection 8PublicSection 9About This Report10061829

2、13214251052013 SuStainability RepoRtLetter from the Ceo5Quintiles has made important strides this year in our sustainability journey.We have made progress towards our goals and targets,but perhaps more importantly,we have worked hard to integrate sustainability principles as part of our everyday bus

3、iness practices.our commitment to helping create a healthier world is at the core of everything we do,but our commitment to sustainability means that the way in which we do our work is equally important.in this report we detail our successes and challenges in the past year,and where we see our journ

4、ey taking us in the future.our goal remains to be recognized as a biopharmaceutical services industry leader in sustainability.thank you for reading this report,and for continuing to hold Quintiles to a high standard of performance in our commitments:Planet,People,and Public.tom Pike ceo,Quintilesin

5、 sustainabilityleadership2013 SuStainability RepoRtprogress summary7landscapechallengingIn our inaugural report we set key objectives for three primary focus areas:Planet,People,and Public.The following is a brief summary of our progress against these objectives.More detail can be found in each indi

6、vidual chapter.Planet Objective:Reduce biohazardous waste volume by 15%by 2015(from a 2011 baseline).Result:overall biohazardous waste disposal increased slightly more than 1%at key laboratory sites in 2012;however,when normalized by number of employees,biohazardous waste disposal went from 148.2 lb

7、s/lab employee in 2011 to 135.0 lbs/lab employee in 2012,for a reduction of nearly 10%.Objective:Calculate Scope 1 and Scope 2 carbon emissions by the end of 2013 to establish a baseline value from which future reduction targets can be set.Result:Quintiles originally planned to calculate and report

8、Scope 1 and Scope 2 carbon emissions;however,we exceeded this objective and were able to report Scope 3 emissions as well for 2012.Quintiles produced 137,194 metric tons of carbon dioxide equivalent(Mt co2e)greenhouse gas emissions(GHG)in 2012.employee business travel by air and ground accounted for

9、 the majority of Quintiles 2012 footprint,at nearly 64%of the total GHG emissions worldwide.energy use accounted for the remaining majority of the emissions,at 35%of the total.All other emissions were de minimus,accounting for less than 2%of the total each.Objective:Reduce paper waste by 20%at Quint

10、iles larger sites by 2015(from a 2012 baseline).Result:in 2012,Quintiles saw a 9%decrease in actual paper waste potentially generated(based on a 16%decrease in actual expenditures for paper).We also increased the number of sites around the world that recycle materials such as cardboard,plastic,alumi

11、num,and glass.Progress SummaryOur company-wide journey toward better sustainability yields tangible resultsKeY OBJeCtIVeSPlanetPeoplePublicK e y O b jec t i v e s 9%paper decrease in 2012began reportingcarbon emissions (scope 1,2&3)in 20132013 SuStainability RepoRtprogress summaryquintileS.com/SuSta

12、inabilityprogress summary98 Objective:Reduce our accident rates by 10%by 2015 from a 2011 baseline in the United States and United Kingdom and 2012 baseline in Asia Pacific(APAC)facilities.Result:the oSHA recordable injury rate in US went up 16%;however,US employees lost 83 days fewer to work-relate

13、d injuries.We believe we can attribute the increase to better reporting and awareness among employees,so that incidents that would have gone unreported in previous years are now being recorded.the spirit of this objective however is being achieved as evidenced through a reduction in absenteeism due

14、to injury.our total oSHA-equivalent recordable injury rates in our europe,Middle east and Africa(eMeA)and APAc regions were 0.40 and 0.09,respectively.including all Quintiles staff worldwide,our total recordable injury rate for 2012 was 0.28,which is 74%lower than the average for our industry in the

15、 United States.PuBlIC Objective:Increase patient education on clinical trial participation.Result:in 2012 we continued to pursue online channels of patient engagement.More and more patients are finding health information online,with 57%citing the internet as their first choice for research on health

16、 matters,ahead of their doctor,friends or family.We are focused on connecting with patients online and developing relationships through one on one dialog.An important part of our patient engagement strategy is to treat patients online as relationships and not just a number.through our online channel

17、s such as MediGuard.org,clinicalR and Facebook we have built over 3 million patient relationships over the past 5 years.to accurately quantify these online channels and their impact on clinical trial participation is challenging.We continue to pursue ways to gather these data.Objective:Establish bas

18、eline of volunteer hours by site.Result:Providing the opportunity to volunteer and give back to the global communities where we operate is an important priority.there are several reasons why we find encouraging employees to volunteer is an important aspect of our engagement strategy.For example,volu

19、nteering allows for our employees to take a larger view of the work we do(in improving global health)by contributing to projects and issues that they care about.chapter 8 provides some additional details and accomplishments in our pursuit of volunteerism.We anticipate quantifying the number of volun

20、teer hours next year.Objective:Achieve positive customer feedback on sustainability objectives and performance.Result:Since 2010,Quintiles has queried its important external stakeholders and customers on questions to promote“further understanding of stakeholder perceptions toward value in healthcare

21、 and medicine,and called upon open dialog and ongoing collaboration to foster an environment conducive to pharmacologic innovation.”Global Percentage Contribution of All Sources of GHGs PeOPle Objective:Maintainorimproveupon2011employeeandnewhireretentionrates.Result:new hire retention rates increas

22、ed from 84%to 85%,and overall employee retention increased from 88%to 89%.Additionally,return from parental leave is a new metric we are tracking.in 2012,86.5%of employees returned to work after their term of leave was completed.Objective:Achievea2%increaseinemployeeengagementcompany-wideby2012.Resu

23、lt:company-wide engagement improved by 3%in 2012.Objective:Extendemployeewellnessprogrammingto75%ofemployeesby2015(measuredfrom2011baseline).Result:impact of our Healthy U Healthy Q wellness program increased from 66%to 68%globally.in addition,progress has been made in the areas of tobacco free work

24、place,employee assistance programs and online health and wellbeing assessment beyond the countries impacted by Healthy U Healthy Q.1.8%Natural Gas3.4%Rental and PersonalVehicles29.6%Air Travel33.5%Electricity0.3%Refrigerants(non HVAC)0.4%Cryogenic Carbon(dry ice)31.0%Vehicle Fleet Use57%of patientsu

25、se the internet as their first choice for research on health mattersNew hire retention rates increased to 85%Company-wide engagement improved by3%2013 SuStainability RepoRtOverview11OverviewConnecting insights with superior delivery for better outcomesValueSTeamworkLeadershipCustomerFocusIntegrityQu

26、alitylandscapechallengingQuintiles continues to set a global standard as the worlds largest provider of biopharmaceutical development and commercial outsourcing services,having helped develop or commercialize all of the top 50 best selling drugs on the market.in 2012 we published our first sustainab

27、ility report and committed to continue publishing an annual report to describe our successes and challenges.in this report we provide details on progress such as steadily increasing employee engagement and recognition as one of the worlds best companies to work for.We also acknowledge areas that sti

28、ll require attention such as increasing recycling rates and addressing GHG emissions.Going forward,we are committed to transparency in our sustainability journey.this report is a part of that commitment,and going forward we will continue to provide information that helps all of our stakeholders shar

29、e the journey with us and help us remain accountable to our goals.VISIOnWe bring people and knowledge together for a healthier world.MISSIOnTo earn our customers trust by delivering on our promises with high-quality health care services that help improve values help define who we are and the kind of

30、 company we aim to be.We have an unwavering commitment to the highest ethical standards placing the safety and care of patients at the center of our core values and everything we do.Quintiles continues to be a global leader through excellence in our core competencies and the dedication of our people

31、,but there is more to great performance than simply executing.our company values are critical to our success and we strive to embody them in every part of our business.1.Teamwork:Themoremindsthatcontribute,thebettertheresults.Weworktogetheracrossthehallandacrosstheglobe,collaboratingactivelytosolvet

32、oughchallengesandadvanceourcollectivegoals.2.Leadership:Leadershipisastateofaction,empoweringdecision-makersateverylevel.Movingforwardwithpurpose,tocreatevaluetodayandbuildalegacyfortomorrow.3.CustomerFocus:Webuildlasting,collaborativerelationshipswithourcustomers.Itstartswithadeepunderstandingofthe

33、challengestheyface.Workingastheirthoughtpartner,wehelpthemturntheirvisionintoreality.4.Integrity:Attheheartofourworkisdoingwhatsrightforpatients,customersandemployees.Weactwithanunwaveringcommitmenttoethics,honestyandaccountability.5.Quality:Werepassionateaboutwhatwedoandwewantournametostandforexcel

34、lence.Wearedeterminedtobetheexamplethattheindustryaspirestofollow.Governance,Ethics,Compliance and QualityWorking to create and promote an organizational culture that encourages ethical conductenterPrISe QualItY SYSteM ThefourfocalelementsethICS and COMPlIanCe EthicsandComplianceOffice(ECO)ChiefMedi

35、calandScientificOfficerClinicalResearchEthicsPrivacyandDataProtection2013 SuStainability RepoRtGovernance,ethics,compliance&QualityquintileS.com/SuStainabilityGovernance,ethics,compliance&Quality1514ethics and Compliance Office(eCO)the ethics and compliance office(eco)oversees Quintiles compliance p

36、rogram and helps foster a culture of compliance and ethics throughout Quintiles.it is led by our chief compliance officer and is responsible for:ThedevelopmentandimplementationofacomprehensivecorporateComplianceandEthicsPrograminitsareasofresponsibility Fosteringacultureofcomplianceandethicsthrougho

37、utQuintilesHiGHliGHtS:Doing the Right thingisQuintilesworldwidecodeofconduct.Itdescribescompanyexpectationsofacceptablebehaviorinavarietyofareas,includinghealthcareregulations,conflictsofinterestanddataprivacyprotection.Italsoinformsemployeesaboutadditionalresourcesforguidance.Allemployeesreceivecor

38、ecompliancetraininginBusinessEthics,Privacy,Anti-HarassmentandAnti-Bribery.Completionratesfortheserequiredcompliancecoursesaretypicallyover99%.Weuseamulti-layerapproachtoemployeecommunicationto:strengthenourcultureofethicsandcompliance;enableemployeestounderstandhowtocomplywithexternalandinternalreq

39、uirements;helpemployeesunderstandtheimportancetoQuintilesofcomplyingwith thoserequirements;and communicatetheindividualandcorporateconsequencesofnon-compliance.Weconductinvestigationsofreportednon-complianceandtakecorrectiveactionasneeded.Wereviewareasofcompliancerisktoensurethatestablishedpoliciesa

40、ndproceduresareeffectiveandbeingfollowed.Quintiles embraces strong corporate governance as the foundation of our company.Governancethe Quintiles executive committee is led by our ceo and comprises our most senior executives from around the globe.in addition to business unit leaders,there is represen

41、tation from every major corporate administrative group,including Facilities,Finance,Governance,Human Resources,it,legal and operations.in addition to our management and owner members,Quintiles Board of Directors includes independent appointees who are leaders in business,education and finance,provid

42、ing valuable oversight and guidance for our company.our corporate Sustainability committee meets regularly throughout the year and is responsible for creating this report,monitoring progress and recommending solutions.the committee provides regular updates to their executive sponsor,Quintiles chief

43、customer and Governance officer,who is also a member of the executive committee.See http:/ and Compliance ProgramMaintaining compliance and ethical standards is essential to our ability to earn and retain the trust of our stakeholders and supporting our customers continued success.Quintiles ethics a

44、nd compliance Program includes:Assessingcompliancerisk Settingstandardsofcomplianceandethicalconductasoutlinedincompanypolicies,proceduresandCodeofConduct Raisingawarenessofcomplianceandethicsstandardsthroughtrainingandongoingcommunications Providingavenuestoaskquestionsorraiseconcerns Conductinginv

45、estigationsofreportednon-compliance MonitoringandAuditingareasofcompliancerisktoensurethatestablishedpoliciesandproceduresarebeingfollowedandareeffective Ensuring appropriate action is taken for compliance violationsadherenceconsistentAll employees receive core compliance training in Business Ethics

46、,Privacy,Anti-Harassment and Anti-Bribery.Completion rates for these required compliance courses are typically over 99%.2013 SuStainability RepoRtGovernance,ethics,compliance&QualityquintileS.com/SuStainabilityGovernance,ethics,compliance&Quality1716Council on research ethics(COre)Quintileschartered

47、theCouncilonResearchEthicsasonecentral,globalCounciltomonitorimplementationofQuintilesCorporatePolicyon“Ethics,ComplianceandQuality,”andstandardpracticesandproceduresdesignedtooverseeethicalissuesintheconductofresearch.TheCOREmonitorsevolvingglobalethicalstandardsaffectingresearch,takingintoconsider

48、ationthevariedphasesofresearchandtheregionswithinwhichQuintilesisinvolvedinresearchactivities.TheCOREisresponsibleforrecommendingsolutionstoethicalissuesrelatedtoresearchwithafocusontheadvancementofethicalandprofessionalconductduringresearchwithhumanparticipants.InformedConsentSubcommittee:TheSubcom

49、mitteeestablishedtoreviewandconsiderresearchethicsissueswithrespecttoadequacyofinformedconsentfromhumansubjectswhoparticipateinclinicaltrialsconductedbyQuintiles.TheSubcommitteemakesrecommendationstoQuintilesseniormanagement.Global data Protection Program:Privacy by design Because of the nature of t

50、he work done at Quintiles,the protection of personal data particularly patients personal health information and customer confidential data is critical for our company and our customers.QuIntIleS haS Been wIdelY aCKnOwledGed fOr Our lOnG-eStaBlIShed and rOBuSt GlOBal data PrOteCtIOn PrOGraM that fOll

51、OwS the“PrIVaCY BY deSIGn”COnCePt.the Global chief Privacy officer oversees the Global Data Protection Program and chairs the Global council on Data Protection which was formed to establish,disseminate and monitor implementation of Quintiles global data protection program.TheQuintilesBusinessEthicsH

52、elpLineisavailableforemployeesorotherstocalltoaskquestions,seekguidanceorraiseconcernsaboutQuintilesstandardsforethicalbusinessconduct.Employeesareencouragedtospeakwiththeirmanageroranotherlocalresource,suchastheirhumanresourcesrepresentativeaboutsuchmatters.However,theremaybetimeswhenanemployeeisno

53、tcomfortableapproachinghisorhermanagerorotherstodiscusssensitivematters.Forthosesituations,QuintileshasestablishedtheBusinessEthicsHelpLineasaconfidentialcommunicationalternative.Research and Medical Ethics ProgramChief Medical and Scientific Officer(CMSO)Quintiles medical resources,which include hu

54、ndreds of physicians and scientists globally,are a rich part of our peerless global therapeutic expertise.By being constantly vigilant about the medical ethics in the conduct of clinical research studies,we ensure that Quintiles is always on track to uphold its mission of improving the quality of he

55、alth worldwide and to protect patient safety.the chief Medical&Scientific office is headed by Quintiles chief Medical&Scientific officer,who also serves on the Quintiles executive committee and chairs the early clinical Development Safety committee.EarlyClinicalDevelopmentSafetyCommittee(formerlyPha

56、seISafetyCommittee):TheCommitteeisthemedicalgovernancebodyforQuintilesPhaseIUnits.TheCommitteereviewsawiderangeofpotentialorexistingmedical/ethicalandsafetyissueswithinearlyphaseclinicaltrialsbeingconsideredorin-processatanyofthePhaseIUnits.Theseissuesencompassprotocols,programs,andemergingdataforwh

57、ichtheremaybeconcernwithrespecttothesafetyofresearchsubjectsormedicalethics.e n t er pr ise qua lit y sys t e mQuality is one of Quintiles five core values “Were passionate about what we do and we want our name to stand for excellence.We are determined to be the example that the industry aspires to

58、follow.”A StRonG QUAlitY SYSteMour regulatory GcP inspection history is industry-leading and serves to demonstrate our diligence and delivery of high quality in compliance with laws,regulations,and standards.Since our first regulatory agency inspection in 1998,Quintiles has been inspected over 300 t

59、imes by regulatory agencies for local,regional,and country ministries of health.Dedication to a strong quality system is paramount for our continued success.2013 SuStainability RepoRtSuStainability Strategy19Quintiles has a long history of supporting sustainability efforts and operating responsibly

60、in accordance with our mission and vision.We are always striving to advance and improve our sustainability efforts,and to openly share our successes and future plans.in that effort,we are steered by the Quintiles Sustainability committee mission:tO PrOMOte GlOBal StewardShIP and BehaVIOrS that reSul

61、t In MInIMal IMPaCtS BY:Developing,implementing and monitoring Quintiles sustainability goals,strategies and roadmap identifying accomplishments and improving upon and reporting Quintiles corporate sustainability practice creating and publishing Quintiles annual sustainability reportsthe Quintiles S

62、ustainability committee comprises decision makers from around the organization who work together to represent our diverse business units,coordinate sustainability efforts,and report on progress to the Board of Directors and executive leadership.the committee has representation from the following dep

63、artments and geographies:1.EnvironmentalHealthandSafety2.Facilities3.Security,BusinessContinuity,andTravel4.Procurement5.Legal6.EthicsandCompliance7.HumanResources8.Wellness9.CorporateCommunicationandCommunityRelations10.ExternalSustainabilityConsultantsSustainability Strategypromoting global stewar

64、dship and behaviors that result in minimal impactsSuStaInaBIlItY COMMIttee PlanetPeoplePublicadOPted POlICIeSEnvironmental,healthandsafety;corporatesocialgiving; Strategy20the committee has developed working groups that address sustainability initiatives and goals for the organization,and meets regu

65、larly to move forward on programs and projects that support the three core focus areas of the Quintiles sustainability program:Planet,People,Public.this year,the committee has focused on reviewing the new Global Reporting initiative GRi G4 Guidelines and plans to conduct a formal materiality assessm

66、ent.After this assessment has been conducted,Quintiles will report on material key performance indicators from the GRi,therefore aligning our process with the premier framework for sustainability reporting.Supplier outreach has been a key goal of the committee.A new Supplier code of conduct was roll

67、ed out in 2012,and a new supplier portal is being developed for the supply chain program.A pilot program is in progress as of 2013.peopleplanetpublicPeOPlecreate a workplace of highly engaged,safe&healthy employeesPuBlICengage consistently and transparently in a manner that inspires participation an

68、d demonstrates leadership in sustainabilityGoAl To be recognized as the biopharmaceutical services industry leader in sustainabilityPlanetMake a positive impact on the environments in which we workwaSteBiohazardousandpaperwasteRecyclingprogramsenerGY LEEDandBREEAMcertificationsPlanetMake a positive

69、impact on the environments in which we work2013 SuStainability RepoRtPlanetquintileS.com/SuStainabilityPlanet2322prioritiesenvironmentalThe challenges and opportunities of reducing our environmental footprintPriorities every business has impacts on the environment,both positive and negative.our ambi

70、tion is to thoroughly understand these impacts,and progress steadily towards a lighter footprint and greater contribution to ecosystem health.in 2011,our first year of reporting,we focused on identifying our impacts and opportunities for achieving reductions.in 2012,we continued to hone our data tra

71、cking systems as well as set targets for yearly reductions in key areas such as waste,energy use,and greenhouse gas emissions.We continue to learn more about the challenges and opportunities presented by reducing our environmental footprint.our vision is a future where we measure our positive impact

72、s to the environment in addition to the reductions in harm.in the meantime,we are committed to putting in place meaningful targets,encouraging innovation among our employees,leveraging their skills and creativity to do more with less,and finding more sustainable ways to achieve the industry-leading

73、outcomes on which our business is built.incremental improvement now is paving the way for additional innovation down the road.We are committed to pursuing a business model that does not harm the environment we depend on.Objective:Reduce biohazardous waste volume by 15%by 2015(from a 2011 baseline).R

74、esult:overall biohazardous waste disposal increased slightly more than 1%at key laboratory sites in 2012;however,when normalized by number of employees,biohazardous waste disposal went from 148.2 lbs./lab employee in 2011 to 135.0 lbs./lab employee in 2012,for a reduction of nearly 10%.Objective:Cal

75、culate Scope 1 and Scope 2 carbon emissions by the end of 2013 to establish a baseline value from which future reduction targets can be set.Result:Quintiles completed its first carbon inventory in 2013.exceeding our planned objective to calculate and report Scope 1 and Scope 2 carbon emissions,we we

76、re able to report Scope 3 emissions as well for 2012.the company produced 137,194 metric tons of carbon dioxide equivalent(Mt co2e)greenhouse gas emissions in 2012.employee business travel by air and ground accounted for the majority(64%)of Quintiles 2012 global emissions footprint worldwide.energy

77、use accounted for the remaining majority of the emissions,at slightly over 35%of the total.All other emissions were de minimus,accounting for less than 1%of the total each.Quintiles emissions on a per employee basis,inclusive of those who work from home,are 4.6 Mt co2e per employee per year.Quintile

78、s emissions intensity on a revenue basis is 37 Mt co2e per million dollars of revenue.An analysis of Quintiles GHG levels against other related companies found that Quintiles emissions intensity compares favorably,outperforming three out of five of the comparison companies.2012 Global Greenhouse Gas

79、 Emissionstotal Quintiles GHG emissions 2012*By Region(Metric Tons CO2e)americas(excl.US)uSeMea (excl.UK)uKasia Pacific(excl.Japan)Japantotal Mt CO2ePercentofTotalScope 1 emissionsVehicle Fleet Use4,03521427,0194,3386,92042,52631.00%cryogenic carbon(dry ice)139125225875760.42%Refrigerants(non HVAc)7

80、43125799134750.35%tOtal SCOPe 14,03542727,0504,7203247,02043,57731.76%Scope1MTCO2e/employee2.403.21.60.12.31.5Scope 2 emissionselectricity42119,0475,6894,28715,77577445,99433.52%natural Gas7931311,4772,4011.75%tOtal SCOPe 242119,8395,8205,76415,77577448,39435.27%Scope2MTCO2e/employee0.32.10.723.70.3

81、1.6Scope 3 emissionsAir travel4,27417,5557,0242,6239,09640,57229.57%Rental and Personal Vehicles2372,0261,865480414,6503.39%tOtal SCOPe 34,51119,5818,8893,1049,13745,22232.96%Scope3MTCO2e/employee2.72.11.11.12.101.5Grand tOtal Scope 1,2 and 38,96839,84741,75913,58825,2377,795137,194#employees1,6809,

82、4278,4302,8814,2803,03529,733TotalMTCO2e/employee5.34.254.75.92.64.6Quintiles2012GlobalRevenue$3,700,000,000 37 Mt co2e/$MPercentofTotal7%29%30%10%18%6%*eMeA is the europe,Middle east,and Africa region.the US,UK and Japan are broken out from each region because they comprise very large centers of op

83、eration for Quintiles.the regional totals shown in this table do not include these countries.p r O gre ss O n K e y O b jec t i v e sBiohazardous waste disposal dropped to 135.0 lbs./lab employee in 2012,resulting in a 10%reduction2013 SuStainability RepoRtPlanetquintileS.com/SuStainabilityPlanet252

84、4Percentage of Sites Engaged in Waste Reduction Activitieswaste reduction activity20112012Recycling cardboard7779Recycling paper9495Recycling shredded paper8588Recycling plastic6163Recycling aluminum3536Recycling glass3941installed energy efficient lighting5661Recycling it equipment5153Purchasing gr

85、een cleaning solutions4950Recycling toner cartridges7679 Objective:Reduce paper waste by 20%at Quintiles larger sites by 2015(from a 2012 baseline).Result:the following data was collected from U.S.sites,and indicated a 9%decrease in actual paper waste potentially generated(based on a 16%decrease in

86、actual expenditures for paper).outside the U.S.a number of suppliers are used,and we are working towards ways to collect data for non-U.S.sites,if possible.Pollution PreventionReducing waste is a cornerstone of our sustainability efforts,and increasing recycling rates across the company is a key obj

87、ective.in 2012 we increased the percentage of sites engaging in waste reduction strategies in every category.However,we recognize there is still room for improvement,and in 2013 our focus was directed at increasing our efforts while at the same time reporting on the impacts related to our reductions

88、 in waste.We continue to identify best practices and methods to generate less waste and recycle more throughout our operations.As we reported in 2012 we had increased our recycling percentage across 10 categories(cardboard,aluminum,using green cleaning chemicals,recycled paper,recycled plastic,and e

89、lectronics)and met the 5-10%goal in 4 categories(shredding,using energy efficient lamps,glass recycling and toner recycling).For 2013,we continued toward the goal of increasing the recycling and pollution prevention rates of our 10 major wastes streams by 5-10 percent.in establishing a process to me

90、asure these reductions,Quintiles was challenged to accurately calculate paper usage or other waste stream generation globally due largely to the number of suppliers.We will continue to assess opportunities to leverage our supplier network to gather this data on a global basis.We continue to identify

91、 best practices and methods to generate less waste and recycle more throughout our operations.$331,114.89443,065.41$277,998.14401,942.8916%decRease9.2%decReasePaper Waste SpendPaper Waste Weight20112012201120122013 SuStainability RepoRtPlanetquintileS.com/SuStainabilityPlanet2726Building Certificati

92、ons for Energy Efficiencyleadership in energy and environmental Design(leeD)Durham,NorthCarolina,USA(GlobalHeadquarters)OverlandPark,Kansas,USA SanDiego,California,USABuilding Research establishment environmental Assessment Method(BReeAM)certification Edinburgh,Scotland Reading,UK(Europe/MiddleEast/

93、Africaheadquarters).our energy reduction strategy also includes certifications for building efficiency in our locations.in 2012,two new facilities were certified to leadership in energy and environmental Design(leeD),which is a nationally recognized designation from the U.S.Green Building council.in

94、 addition to the Durham,nc headquarters,which is a leeD-silver certified site,we have begun the process to achieve certification for the overland Park,Kansas facility and received certification at our facility in San Diego,california.in the UK,our sites have pursued the Building Research establishme

95、nt environmental Assessment Method(BReeAM)certification.like leeD,this is a voluntary measurement standard for green buildings.two UK sites are currently BReeAM certified:edinburgh,Scotland and Reading,UK(europe/Middle east/Africa headquarters).in addition,our four UK sites continue to maintain iSo

96、14001 certification,using the iSo standards plan,do,check,act approach to compliance and continuous improvement.Finally,in 2012 the company initiated efforts to implement a real time energy Monitoring System.the site will go live in 2013.We continue to look for opportunities to reduce our energy foo

97、tprint.our strategy includes increasing and improving our data collection,so we are looking at an accurate picture of our energy usage across our widespread facilities.in the past year,we have increased the number of sites tracking energy and natural gas usage,and improved our metrics to include est

98、imates based on square footage and geography for our multi-tenant leased facilities.2012 energy usage was 67,705,252 kWh.Although this is a higher overall number than 2011,it encompasses all sites including estimated usage for leased sites,over an estimated 70%of Quintiles locations from the previou

99、s year.Recording and reporting on data for all facilities will help us to continue to strategize and develop improvements as we strive to lower our overall energy footprint in future years.quintiles 2012 activity dataaCtIVItYtOtalAir travel156,635,806 miles/yeartotal Vehicle travel118,980,315 miles/

100、yearOwnedFleet100,564,970 miles/yearPersonalVehiclesforBusiness11,273,268 miles/yearRentalVehicles7,142,078 miles/yeartotal electricity Use67,705,252 kWh/yearReportedElectricity*59,586,382 kWh/yearUnreportedElectricityEstimate*8,118,870 kWh/yearnatural Gas40,559 mmBtU/yearcryogenic carbon(Dry ice)58

101、1,320 lbs/yearRefrigerants from freezers&refrigeration units123 kg/year *this number is for sites that were able to report their kWh data*this is an estimate for all the leased sites which were unable to report their kWh due to lease agreements,this number is pro-rated based on total sq ft leased an

102、d the average kWh/ft2 for that geographyeneRGY 2012 energy Usage 67,705,252 kWh(this figure includes all sites including estimated usage for leased assets).2012 natural Gas Usage 40,559 mm BtU Increasednumberofsitestrackingenergyandnaturalgasusage Metricsnowincludeestimatesbasedonsquarefootageandgeo

103、graphyformulti-tenantleasedassetsLEED certification addresses the entire building lifecycle,recognizing best-in-class building eneRGY MonitoRinG has been designed to deliver live time data about energy consumption and allows us to target parts of our infrastructure for improvement.the system collate

104、s,displays and shares energy data from energy consumption meters and via our Building Management System(BMS)to monitor building performance and provide the ability to identify areas for potential energy savings.Monitoring and targeting live energy consumption allows us to identify areas for improvin

105、g and reducing our energy consumption through our BMS.KeY BeneFitS Costeffectivetoinstall Directlivemonitoringofenergyandutilities CurrentlivedatacanbeviewedusingQuintilessoftwarewithoutuseofthirdpartyserversormaintenancecontract Compatibilitywithenergy/billingsoftwarethroughdownloadoptions Integrat

106、ionwithexistingBMSsystem,asapplicable Multiplesitescanbelinkedandenergyconsumptionmonitoredcentrally Theabilitytoremotelycontroli.e.shutdownandre-energizemechanical&electricalequipmentfromacentrallocation(BMSconnectivityrequired)GoAl ToreduceourenergyconsumptionandcarbonfootprintPeoplecreate a workp

107、lace of highly engaged,safe and healthy employeesreCOGnItIOn&awardS WinnerofGreatPlacetoWorkin7countrieseQual OPPOrtunItY CompanystatisticsRecognitionandtrainingprogramswellneSSInternalbestinclasswellnessprogramBusiness Traveltravel is necessary for global businesses.As our business grows,finding wa

108、ys to mitigate and reduce this impact will continue to present a challenge.incredibly,our global workforce has grown to over 28,000 employees as of 2012(expanding business to 100 active countries including 60 countries with physical operations).the increase in airline and company car miles from 2011

109、 to 2012 is a direct result of an increase in employee headcount.in addition to ride sharing,bike commuting,and other transportation alternatives for regular commuters,in 2014 we will explore off setting and other mechanisms to help us address this impact.128,000,00090,000,000156,635,806118,942,4002

110、2%incRease32%incReaseAirline Miles TraveledCompany Car Miles Traveled20112011201220122013 SuStainability RepoRtPeoPlequintileS.com/SuStainabilityPeoPle3130Quintiles has more than 28,000 employees working in over 100 countries.Quintiles has more than 28,000 employees in over 100 countries.We strive t

111、o create a culture where employee vitality and well-being are encouraged and embraced.this leads to higher performance as well as greater job satisfaction and better health.engaging employees across cultures and geographies to empower healthy lifestyles requires dedicated resources and persistent pu

112、rsuit of fresh new ways to help people meet their goals.our HealthyUHealthyQ program has made impacts in the lives of thousands,and is recognized as a leader in the industry.our focus on supporting our employees fostered a continuing tradition of awards and recognition in 2012.We were again honored

113、to be recognized as a top Multinational employer by the Great Place to Work institute for the second year in a row.in addition,we were ranked as a great place to work in 10 countries,up from 7 countries in 2011.We were accredited by the ceo cancer Gold Standard Program for the 6th year in a row,whic

114、h reflects our commitment to evidence-based employee wellness programming.We are pleased with the recognition we have received and enthusiastically share it with our employees.in addition to these achievements,we are proud of our 89%retention rate,which validates that employees agree we are creating

115、 a truly world-class workplace to thrive in.Human RightsAt Quintiles,respect for human rights is an important responsibility to which we are committed.We follow the principles in the international labor organizations Declaration on Fundamental Principles and Rights at Work,including non-discriminati

116、on,freedom of association and collective bargaining,and freedom from forced and child labor.our global HR Policies articulate our expectations for labor and employment practices.these policies prohibit discrimination and Quintiles requires that equal employment and international human rights and lab

117、or standards be followed as well as in the jurisdictions we operate.in accordance with these policies,Quintiles provides a workplace free from discrimination and harassment.Quintiles does not use any slave,forced or compulsory labor,including involuntary prison labor,or child labor.Quintiles respect

118、s workers rights to freedom of association,joining labor unions,joining works councils and engaging in collective bargaining,consistent with local laws.Quintiles does not disadvantage employees who participate in such activities or act as workers representatives.not only do we comply with all nation

119、al and international human rights policies,standards and procedures,Quintiles takes great pride in the practices we undertake and the work we do on behalf of the employees on whom we rely to achieve our corporate and customer goals.Equal Opportunity and WagesAt the time of publishing this report,62%

120、of Quintiles staff are female and 49%of Quintiles senior management(defined as Associate Director level and above)are female.the percentage of women hired in 2012 was 53.5%.Quintiles compensates our employees competitively with local markets in our countries of operation.in early 2013,Quintiles impl

121、emented a framework and guidance to support the success of our Affinity Groups.these employee-organized groups are a means for employees to feel included and supported beyond their direct line/team reporting structure.the framework establishes defined categories and criteria for when formal requests

122、 and executive sponsorship is required.to date there are a total of 10 employee-organized groups and the number is growing.All but one of these groups was established in 2013 and five have executive sponsorship.62%of Quintiles staff are femaleat the time of publishing this reportAccreditation since

123、2006 the year of the inaugural launch of the ceo cancer Gold Standard program2013 SuStainability RepoRtPeoPlequintileS.com/SuStainabilityPeoPle3332Women inspired network(Win)membership is Quintiles largest and oldest affinity group and is designed to improve the support network and the tools to thri

124、ve in work and life.Quintiles is a corporate partner of the Healthcare Businesswomens Association(HBA),a global not-for-profit organization dedicated to furthering the advancement of women in healthcare worldwide.the HBA provides educational opportunities for individual members to develop cutting ed

125、ge healthcare industry knowledge and leadership skills and is widely recognized as the catalyst for the leadership development of women in healthcare worldwide.Quintiles is committed to ensuring all employees have an equal opportunity for employment and enjoy a discrimination-free work environment.t

126、o achieve this,we have created our equal employment opportunity policy statement,which helps to ensure all employees and their work are judged on merit and the effectiveness of their work alone.training is offered to managers regarding eeo and Affirmative Action Policies.Quintiles establishes equal

127、opportunity and affirmative action programs on an annual basis.DiversityQuintiles understands that building an inclusive organization harnesses the power and benefits of diversity,creating a more adaptive,global and innovative organization.We recently mapped our engagement Survey Values index to inc

128、lude High inclusion organizations.embracing race,ethnicity,gender and other measures of diversity,we believe we can be“an organization where every employee has a high sense of belonging as an accepted,welcomed and valued member in the larger organization.an environment where“We”is everyone.”Professi

129、onal DevelopmentQuintiles considers professional development to be a priority because we recognize that in a fast-changing world,employees value the opportunity to continually increase their skills and develop their careers.Developing employees also increases Quintiles capacity to achieve business r

130、esults both now and in the future.employees own their own career and drive their development;Managers provide support and ongoing feedback to help employees develop;and Quintiles provides the structure,processes,and tools to encourage development.this collection of resources will help an employee to

131、 Assess,Plan and implement career development opportunities essential to success in their current and future roles.All leadership development programs use a blended delivery model:classroom instruction,virtual instruction,elearning,webinars,executive speaker series,books,articles,etc.All classroom a

132、nd virtual development programs use the 70/20/10 educational model,where 70%of what is learned is from job experience,20%from exposure to others and 10%from formal educational experiences.this requires a commitment from not only the participant,but their manager,to ensure a robust development plan t

133、hat includes the right exposure and work experiences.to support individual development and enable employees to own their own careers,Quintiles has created an internal career development portal that provides access for all employees globally to a robust toolset to assess,plan and implement their care

134、er development plan.to enhance the professional development of our leaders globally,89%of our courses are offered online or virtually,up from 70%in 2011.A key component of Quintiles Vision and Strategic Agenda is“top quality leadership development and a high-performance workforce.”We understand the

135、value of effective leadership and recognize the impact to our employees and customers.Strong leaders are a business imperative to drive our business and deliver value to our clients globally.We have a strong talent pipeline of leaders to meet our future business demands with programs designed to dev

136、elop leaders at all levels.leading and managing people consistently across the globe requires a core set of values,competencies and behaviors that are required for all leaders.these are intended to foster a common language and drive the pace of innovation and growth.in 2013 we made a major investmen

137、t in the design,development and delivery of a new series of leadership development programs leading for Managers.the offerings were differentiated by target audience to support leaders at all levels.there is also a full curriculum of open enrollment resources available on our leadership Development

138、central portal.workforcediversequintiles celebrates international womens day by highlighting our own women leaders around the world.Leading and managing people consistently across the globe requires a core set of required values,competencies and behaviors.2013 SuStainability RepoRtPeoPlequintileS.co

139、m/SuStainabilityPeoPle3534Formal education and training opportunities includes access to over 4,800 learning activities(self-directed,virtual or instructor lead),including a core compliance curriculum,role-specific curricula and more than 850 instructor led courses.these are supplemented by addition

140、al online references and tools,communities of interest and forums provided outside of our corporate learning management system.Finally,we have designed key talent programs where participants will be identified through the talent review process and nominated by senior leadership to ensure our strateg

141、ic investment is targeted at the right audience.the emphasis of these programs is on building leader capabilities,identifying and broadening leadership styles and improving organizational climate a recipe that has enormous impact on business results.Effective Information and Technologyin order to de

142、velop solutions for our workforce that eliminates productivity roadblocks and helps to achieve a better work-life balance,we have global business and it alignment.this competitive differentiator and the enablement of a knowledge-based strategy is the result of recent overhaul of all major technology

143、 platforms.our Data centers are certified to iSo 27001 for Data Security.With nearly 50%of our global workforce based outside of traditional offices,a flexible working environment that allows secure access from anywhere is mission critical.our integrated conferencing Solutions and World Wide instant

144、 Messaging Services have increased overall work-life balance and made a significant impact in our global efforts to reduce our carbon footprint.our it staff includes over 1,000 professionals working in multiple locations globally,including two Solution centers in US and india.this team provides our

145、global workforce with 24/7 service operations.EngagementWe define engagement as the extent to which employees are motivated to contribute to organizational success and are willing to apply discretionary effort to accomplishing tasks important to the achievement of organizational goals.there is nothi

146、ng more valuable to our company than employees who are engaged in their work and feel supported and encouraged to help us fulfill our mission.employee engagement in 2012 increased by 3%points from 2011 and is at best-in-class level within the normative database,as measured by our employee engagement

147、 survey.Quintiles employee engagement survey is administered annually to all full-time and part-time employees.onboarding and exit surveys are also administered which provide insight into the experience throughout the entire employee life cycle.trust in the survey has increased significantly over th

148、e years,as evidenced by an increase in response rate from 56%in 2004 to 83%in 2012.the survey is paperless and fully administered online;the survey reports are in electronic format and available online.in 2012 and 2013,seven engagement communities of practice were established to encourage employees

149、across the organization to dialogue about challenges and share best practices.these are online communities using social media technology such as discussion boards,blogs,wikis,and links to online resources in an effort to highlight what success looks like and how others in our organization can replic

150、ate it for themselves and their customers.Global Talent MobilityGlobal talent Mobility is another way in which Quintiles shows its commitment to sustainability.through our centralized global talent mobility function,Quintiles enriches the lives of our employees by providing global career opportuniti

151、es.Global talent Mobility promotes diversity in the workplace and develops and engages associates to increase their levels of satisfaction and commitment to our organization.in support of including employee feedback to our sustainability commitments,the engagement survey included two new questions i

152、n 2013 to measure the impact that Quintiles corporate sustainability efforts have on employee engagement;results from this survey will be included in the 2013 report.the two questions are:IamsatisfiedwiththeactionsQuintilesistakingtoberesponsiblethroughoursustainabilitycommitmentandpractices.Inmyloc

153、ation,wetakeactiontocontributetoQuintilessustainabilitycommitment.2013 SuStainability RepoRtPeoPlequintileS.com/SuStainabilityPeoPle37362012 Healthy U Healthy Q Wellness Program Metrics 2012 tOtal IMPaCt IS 68%Of the QuIntIleS GlOBal eMPlOYee POPulatIOnregionamericasemeaapacemployees in region (%ofQ

154、uintilesglobalemployeepopulationin2012)9606(36%)6053(23%)2397(9%)health management activitynorth americauk,ireland,netherlands,africa,latin america,india2011201220112012on site health screening26%29%38%26%(UK,iRl)on site flu vaccinations44%42%36%36%(UK,iRl,lA)Physical activity reimbursement26%34%34%

155、37%(UK,iRl,nl,india)Wellness challenges16%16%12%10%our multifaceted participation metrics show steady,active engagement across several key health and wellness behaviors.through this function Quintiles also provides a strategic focus to our global footprint,with focus on choosing the best talent rede

156、ployment across the globe and providing business and employees with guidance and support along the way.Additionally,creating a globally mobile talent pool helps us cross-pollinate and accelerate sustainability initiatives around the world.Global Employee Health Managementour employee health manageme

157、nt team provides health and wellness resources and guidance to departments and employees across the globe in order to reduce and manage health risks,enhance productivity,and sustain well-being.We do this through timely collaboration,utilization of global systems,platforms and networks,and incorporat

158、ion of global and local practices and market data.Several services or benefits are available to all employees,regardless of region,such as travel health consultations,travel insurance,medical insurance supplementing national health services,and work station ergonomic support.others are progressing t

159、owards global representation,such as employee assistance programs,seasonal flu vaccination and tobacco-free workplace.Still others are offered on a regional basis,such as local wellness events and HealthyUHealthyQ,our internal best in class wellness program,aimed at helping employees attain and main

160、tain optimal health.HealthyUHealthyQ programming is location-based and as of this report date reaches out to employees in the following countries and regions.the percentages reflect the approximate percentage of our total global population.Healthy U Healthy QEmployee HealthManagementImpacting 68%of

161、all Quintiles employeesoUR WellneSS PRoGRAM coVeRS A VARietY oF ActiVitieS,inclUDinG:Accesstoacustomized,regionallyrelevant,private,secure,singlesign-onwellnesswebsitewithlocalwellnessprograminformation,healthtools,wellnessworkshopsandchallenges,eventscheduler,inspirationalstories,healthlibraryandmo

162、re On-sitehealthscreeningandseasonalvaccinations OnlinehealthriskassessmentwithpersonalreportforemployeesandaggregatedataforQuintiles RegularWellnessChallengeswithrewardsandprizes Tobacco-freeworkplaceandcessationsupport Promotionofwellnessservicesofferedbylocalhealthplans,suchashealthscreenings,coa

163、ching,incentivestoengage,andtelemedicine Supportforwork-lifebalance,healthyergonomics,healthyeatingandmore ReimbursementforPhysicalActivityandWeightManagementPrograms2013 SuStainability RepoRtPeoPlequintileS.com/SuStainabilityPeoPle3938Clearing the airDuring 2012,we took steps to expand our tobacco-

164、free workplace reach in collaboration with our chief Medical and Scientific officer and in order to comply with the new ceo cancer Gold Standard global accreditation requirement.locations in the US,canada,UK and South Africa already had policies prohibiting tobacco use in buildings and grounds as we

165、ll as no-or low-cost tobacco cessation support for employees,protecting 44%of our employees from the hazards of second-hand smoke and providing a strong motivation to quit.in mid-2013,we distributed a survey to HR and facility representatives in all other locations to gather information on current s

166、tate and local considerations regarding a tobacco-free workplace.once analyzed,we will use this information to inform our strategy and prioritization towards a global tobacco-free workplace.LessisMorehemant rehani,VP,india“i use the reimbursement program and enrolled at the Zela Health club near our

167、 office on January 7,2013,with a new Year resolution of reducing 10 kg from my weight of 92 kg.“the facilities were great,with a good atmosphere full of people focused on health,giving me the motivation to pursue my goal.there were no weights,no cardio machinesjust plain old functional training on t

168、he floor.i experienced pain in muscles that i never knew existed in my body;i sweated like i had never before;but all this led to a transformation in my health and body.i was committed to working out at least 4-5 times in a week.initially it felt difficult,but once the results started showing,i felt

169、 motivated to not miss even a single day.“Against my target of reducing 10 kg in a year,i have already lost 16 kg in 10 months and have now revised my target to achieve a total weight loss of 18 kg instead of the original 10 kg this year.But the biggest benefit of all of this is that i feel healthie

170、r,more active and less lethargic through my everyday schedule.”StopHammerTime!deitra wade,customer Delivery Manager,US“i currently enjoy working out.i started my workout journey a year ago as i taught myself how to run.As my kids cheered me on and my husband encouraged me in his drill sergeant voice

171、,i quickly realized that exercising is not a popularity contest or instant gratification but a state of mind.i wanted to be healthy for me.“As a manager i would come to work every day and listen to peoples stories about how they signed up for a 5K or they are going to do a Mud Run like me.And that i

172、s when it hit me,i will ask my Quintiles family if they would like to join my challenge and they did.“i had over 60 people asking to join.Basically we did 135 squats a day(three sets of 45 squats).every day i would spontaneously send out an email to the select members that signed up.the subject line

173、 of the email would say,Stop.Hammer time!People knew to stop what they were doing and start doing squats.We accomplished our goal of 4000 squats for the month of May.But the most interesting thing happened no one wanted to stop they begged for me to keep the exercising at work going.i would like to

174、encourage everyone to find a way to keep the momentum going.My team is willing to challenge another HUB at Quintiles with exercising at work.”Our Healthy U Healthy Q program has made impacts in the lives of thousands,and is recognized as a leader in the industry.c s a deli v ery t o of fice s Commun

175、ity Supported Agriculture(CSA)is a program that connects consumers to local farms.Employees receive local fruits and vegetables that are ready for harvest each week.The farmers select the produce to be delivered,and often include recipe ideas and invitations to visit the farms.In support of healthy

176、diets for employees and a more robust local food system,Quintiles organized CSA programs at our two largest US offices.Produce is delivered from the farms directly to our offices,making it very convenient for our employees to bring home fresh and local produce.2013 SuStainability RepoRtPeoPlequintil

177、eS.com/SuStainabilityPeoPle4140in 2012 we continued our focus on employee engagement,health,safety,wellness and development programs.We are proud of all we have accomplished and also remain motivated to continually challenge ourselves to do better.the following is a review of our commitments and the

178、 progress weve made towards our stated objectives:Objective:Maintain or improve upon 2011 employee and new hire retention rates.result:new hire retention rates increased from 84%to 85%,and overall employee retention increased from 88%to 89%.Additionally,return from parental leave is a new metric we

179、are tracking.in 2012,86.5%of employees returned to work after their term of leave was completed.Objective:Achieve a 2%increase in employee engagement company-wide by 2012.result:company-wide engagement improved by 3%in 2012.Objective:Extendemployeewellnessprogrammingto75%ofemployeesby2015 (measuredf

180、rom2011baseline).result:impact of our Healthy U Healthy Q wellness program increased from 66%to 68%globally.in addition,progress has been made in the areas of tobacco-free workplace,employee assistance programs and online health and well-being assessment beyond the countries impacted by Healthy U He

181、althy Q.Objective:Reduce our accident rates by 10%by 2015 (from a 2011 baseline in the United States and United Kingdom and 2012 baseline in APAC facilities).result:the oSHA recordable injury rate in the US went up 16%.However,US employees lost 83 days fewer to work-related injuries.the increase of

182、16%we believe we can attribute to better reporting and awareness among employees,so that incidents that would have gone unreported in previous years are now being recorded.our total oSHA-equivalent recordable injury rates in eMeA and APAc were 0.40 and 0.09,respectively.including all Quintiles staff

183、 worldwide,our total recordable injury rate for 2012 was 0.28,which is 74%lower than the average for our industry.the spirit of this objective,however,is being achieved as evidenced through a reduction in absenteeism due to injury.SafetyQuintiles recognizes it is important to provide all employees w

184、ith a safe and healthful work environment.in the US,our oSHA recordable injury rate for 2012 was 0.72,which is a 16%increase from 2011.However,our US employees lost 83 days fewer days due to a work-related injury as compared to the prior year despite an increase in the number of US employees.We attr

185、ibute the increase in our total recordable injury rate to the heightened staff awareness of how important it is to report all workplace injuries and illnesses,no matter how minor.Quintiles US injury and illness rates continue to be significantly lower than the average for our industry.our total reco

186、rdable injury rate was nearly 35%lower than the average rate for our industry(nAicS 541712)per the US Bureau of labor Statistics occupational injury and illness data(year 2011 is the latest data available for comparison purposes at the time of this report).the lost workday case rate was also 10%lowe

187、r than the average for our industry in the US in 2012.in our previous Sustainability report,we indicated that we planned to begin calculating workplace incident rates at the corporate level.our total oSHA-equivalent recordable injury rates in eMeA and APAc were 0.40 and 0.09,respectively.including a

188、ll Quintiles staff worldwide,our total recordable injury rate for 2012 was 0.28,which is 74%lower than the average for our industry.We are proud of our achievements in occupational safety and health,but recognize that we still have work to do to meet our stated goal of a 10%reduction in work-related

189、 incidents by 2015.eh&S COMPlIanCein 2012,we made progress on our corporate environmental,health and safety compliance reviews which we perform once every three years for our higher risk sites(laboratories and early clinical development locations).the reviews include checks on both regulatory requir

190、ements and Quintiles standard operating procedures and are an important part of our eH&S Management System.We conducted five such reviews in 2012 which resulted in 46 findings none of which were deemed critical.K e y O b jec t i v e s2013 SuStainability RepoRtPublic43performancemeasuringPublicpromot

191、e strong relationships with customers,patients,suppliers and our larger global communityPatIentSProtectingtheirrightsandsafetySuppliercodeofconductVOlunteerISM&CharItaBle GIVInG SupportingcommunitiesCuStOMerSImprovingrelationshipsEngaging our stakeholders through collaboration and transparencyWe are

192、 committed to continuing to deepen our relationships with all of our stakeholders:customers,patients,suppliers and our larger global community.these key constituencies require unique programs through which we listen to concerns and proactively find ways to share our vision and further our mission.Re

193、cognition through industry awards demonstrates the ways we are making an impact in our industry and furthering a healthier world.awardS:SCRIPCROoftheYear BioexcellenceAward,QuintilesIndia WebHealthAwardhonoringClinicalR BestAsiaPacificbyFrost&Sullivan BestCROinAsiaattheBioPharmaAsiaConference BestCR

194、OistheVaccineIndustryExcellence(ViE)AsiaAwardsthe ScRiP Awards acknowledge excellence in the biopharmaceutical industry,based on judging by an independent panel of life sciences experts.Being named cRo of the Year by ScRiP is a prestigious honor for Quintiles,the worlds leading provider of biopharma

195、ceutical services.it is one of the most competitive awards bestowed by ScRiP,and Quintiles has received it three times in the past four years.2013 SuStainability RepoRtPublicquintileS.com/SuStainabilityPublic4544Customers AchievepositivecustomerfeedbackonsustainabilityobjectivesandperformanceSince 2

196、010,Quintiles has queried its important external stakeholders and customers on questions to promote“further understanding of stakeholder perceptions toward value in healthcare and medicine,and called upon open dialog and ongoing collaboration to foster an environment conducive to pharmacologic innov

197、ation.”For 2013,Quintiles committed to achieving positive customer feedback on sustainability objectives and performance.SuppliersQuintiles continues to be committed to sustainable business practices.Based on internationally recognized standards,Quintiles has established a Supplier code of conduct,a

198、imed at advancing social and environmental responsibility.Key sustainability elements addressed in the code include fair labor practices,environment protection and compliance,and worker health and safety.Working toward a more sustainable supply chain is a vital element to leverage risk and drive Qui

199、ntiles business performance.the relationships that our company has with its supplier network are essential to service quality and customer satisfaction.Suppliers are also expected to implement proactive management systems to advance continual improvement efforts.Patients improving the health of pati

200、ents is the ultimate goal of all that we do.in addition to our commitment to protecting privacy and safety of patients,we continue to find innovative ways to engage patients in the drug development process.in 2012 we continued to pursue online channels of patient engagement.More and more patients ar

201、e finding health information online,with 57%citing the internet as their first choice for research on health matters,ahead of their doctor,friends or family.We are focused on connecting with patients online and developing relationships through one-on-one dialog.An important part of our patient engag

202、ement strategy is to develop such relationships with patients online as individuals and not just a number.through our online channels such as MediGuard.org,clinicalR and Facebook we have built over 3 million patient relationships over the past 5 years,while at the same time maintaining their privacy

203、.tapping the digital universe to engage patients provides numerous benefits including streamlining clinical research,proving product safety and viability and accelerating adoption and adherence to research protocols.it has also led to more robust participation in clinical trials and reduced costs fo

204、r recruiting participants.For example,40%of patients say that they are very or extremely interested in participating in clinical trials.However,68%of patients were never made aware of opportunities to participate in trials.in the future we see numerous benefits to continue using online platforms to

205、partner with patients to accelerate research and approval of medications.Researchers are being asked to do more with fewer resources.there is a decrease in availability of funds for registration and non-registration research,and at the same time an increase in stakeholder demand for real-world data

206、after approval.While sometimes overlooked as a stakeholder,patients are motivated to help others and many are enthusiastic about the opportunity to participate in new drug trials.Direct patient interaction has the potential to enable a paradigm shift in the conduct of both interventional and observa

207、tional research.“Im a firm believer in clinical trials.”Rod Green has had arthritis for 20 years.“I get great personal satisfaction from being in a clinical trial.”Joan Harrington lives with type 2 diabetes.“I would definitely do it again,theres no doubt about it.”Ella Howard has had asthma since sh

208、e was 8 years old.See more at:http:/ 2013,Quintiles committed to achieving positive customer feedback on sustainability objectives and performance.K e y O b jec t i v e s2013 SuStainability RepoRtPublicquintileS.com/SuStainabilityPublic4746VolunteerismProviding the opportunity to volunteer and give

209、back to the global communities where we operate is an important priority.there are several reasons why we find encouraging employees to volunteer is an important aspect of our engagement strategy.Baselineofvolunteerhourspersite.1.Employeesareabletocontributetoprojectsandissuesthattheycareabout.While

210、 improving health care is a drive we all share,our employees have diverse passions and we want to enable them to share their talents with those causes they feel strongly about.For this reason we provide paid time to contribute to organizations where people feel called to serve.2.Liveourvaluesintheco

211、mmunitieswherewedobusiness.We are proud of the work we do and want to share it with the world.Because we of the value we place on personal relationships,volunteering provides a unique venue to share with people who we are and the work we do.For those unfamiliar with our company,volunteering by our e

212、mployees allows face-to-face connections and provides local offices a chance to connect with their community,strengthen our ties to the regions where we operate.3.Betterunderstandouropportunitiesinimprovingglobalhealth.As the health care industry becomes more complex and we acknowledge the systemic

213、nature of how medicine and research fit within the larger context of global health,volunteering allows for our employees to take a larger view of the work we do and find opportunities for how we can better leverage our assets and expertise.Whether building homes for underprivileged communities,fundr

214、aising for domestic shelters or working for hunger relief,volunteering allows our employees to look at the world and from a different perspective,and bring that insight to the work we do every day.Doing Good in Our Own BackyardsBecause we believe it is our responsibility to contribute to our communi

215、ties where were located,we give each employee a half-day a QDay subsidized by Quintiles to devote to the charity of their choice.one of the nice things about QDay:everyone can join in,even home-based employees.From october through December,U.S.employees took a day of their choice to serve great caus

216、es,working as individuals and with their bined,we gave 120,000 hours of our time to nonprofit organizations coast to coast.Projects included:Packing and distributing food for local food banks Pitching in at local animal shelters and pet protection societies Helping build houses with Habitat for Huma

217、nity Planting public gardens cleaning up beaches Working on a construction project for a tiger rescue sanctuary Reading with students at primary and middle schools creating care packages for American soldiers serving in foreign countries collecting and wrapping holiday gifts for foster childrenSince

218、 2009,QDay has been a hit with charities and with the Quintiles team.one participant summed it up this way:“We not only got to interact with each other in an environment that invites camaraderie,but we served people who needed the help.”K e y O b jec t i v e s2013 SuStainability RepoRtPublicquintile

219、S.com/SuStainabilityPublic4948Philanthropyits our privilege to support and foster a culture of giving and social responsibility.We implemented the Quintiles cares corporate philanthropy program to supply a structure and resource for employee giving and volunteerism.our employees agree with this comm

220、itment our corporate citizenship is the number one driver of our reputation among our staff.Since September 2008,our Q&Me program has matched employees philanthropic gifts dollar-for-dollar up to$250 annually.We also provide another$75 to any organization that an employee volunteers with for 20 hour

221、s.through this program,Quintiles contributes,on average,$100,000 annually in matching gifts.When money gets tight,nonprofits are among the hardest hit.However,our executive management decided to fully fund Q&Me in the midst of other more conservative budget measures.employees have also told us they

222、appreciate our commitment to community involvement through Quintiles cares.through an online application system,nonprofit organizations that support our corporate philanthropic targets education in life sciences and biostatistics,women in science,and health and fitness can apply for our support.its

223、bringing to reality a culture of corporate social responsibility.We created a website specifically to highlight the many nonprofit organizations and charitable causes were supporting as a company and those supported with our Q&Me match.Volunteering is routine for many Quintiles employees.Some civic

224、and charitable involvement is driven at the corporate level while other efforts are coordinated at the site or team level.DonationsRaising nearly$120,000 for the leukemia&lymphoma Society,Quintiles fielded the largest corporate team for the nike Womens Marathon and raised the second highest amount o

225、f any team at the event.our runners represented five of our offices and many home-based employees.As part of our fifth annual leave Your Fingerprint on the cure fundraising campaign,Quintiles helped raise more than$27,000 to benefit the pediatric genetics division of the University of california,San

226、 Franciscos Benioff childrens Hospital.Volunteering is routine for many Quintiles employees.Some is driven at the corporate level while other efforts are coordinated at the site or team level.QDayQDay has become a special day every year at our company,where employees take advantage of paid time to w

227、ork in their communities.introduced in 2009,employees can work individually or in teams to provide support for non-profit organizations.Activities range from helping to build housing and helping children read to working in homeless shelters and cleaning up public parks.qday lithuaniaqday athensqday

228、north this report50performancemeasuringAbout This Report QuintilesreliedupontheGlobalReportingInitiative(GRI)G3andG4guidelinesasthebasisfordatagathering.WewilladdnewelementsanddatainsupportoftheGRIguidelinesinfuturereports.Thisreportcoversthe2012calendaryear,unlessotherwisestated.Includedinthisrepor

229、tisinformationaboutoursustainabilityinitiativesandoperationaldatacompiledfromQuintilesglobaloperations;weconductbusinessin100countries.Weindicatethroughoutthereportwhichsitesorregionsareincludedinthevariousmetrics.Dataintegrityandreliabilityismaintainedthroughaperiodicreviewofthesystemsusedtocollect

230、theinformation.Weintendtopublishthisreportannuallytoupdatereadersaboutourprograms,goals,performanceindicatorsandprogresswhilehighlightingourcommitmenttosustainability.Wewelcomeyourfeedbackonourreport.P.We intend to publish this report annually to update readers about our programs,goals,performance indicators and progress while highlighting our commitment to sustainability.01.13.21-122013 Sustainability Report