Salesforce（CRM） 2021年CSR報告「NYSE」.pdf

1、FY21 Stakeholder Impact Report SummaryFEBRUARY 1,2020-JANUARY 31,2021Characterized by a health crisis,an economic crisis,a racial justice crisis,and a climate crisis,2020 demonstrated that we cannot settle for the status quo.We must all come together to rebuild a more sustainable future.We are commi

2、tted to bringing the full power of Salesforce to build a better future that works for everyone.At Salesforce,we strive to embody stakeholder capitalism a commitment to serve all stakeholders,including our shareholders,customers,employees,partners,communities,the planet,and society as a whole.We beli

3、eve that the business of business is improving the state of the world.It starts with trust,our number one value.And the key to trust is transparency.For stakeholder capitalism to be successful,companies must transparently manage and disclose environmental,social,and governance(ESG)topics.Thats why e

4、ach year we produce this comprehensive Stakeholder Impact Report so that our key stakeholders can stay informed and track our progress.We are reimagining the future,together.Explore the comprehensive Stakeholder Impact Report at CEO LetterAs hard as the past year has been,I remain as optimistic as e

5、ver about our ability to build a better world because were building it in partnership with you.Marc BenioffChair&CEO,SalesforceSourced over 50 million units of PPE for first responders and donated$30 million to support relief efforts.Donated over$7 million to support small businesses facing hardship

6、 due to COVID-19.Developed innovations like W and Vaccine Cloud to help return to work safely.Established the Racial Equality and Justice Task Force and committed$200 million in donations to organizations advancing racial equality and justice.COVID-19 illuminated how interconnected our planet is and

7、 laid bear many of the structural challenges we still have to address.Salesforce recognizes our urgent responsibility to support our communities and our workplaces to ensure we create a more equitable and just society.For example,in FY21 we:An unprecedented year of interrelated crisesIn donated and

8、discounted technology,grants,and volunteerism in FY21 to the global community$1.5BIN FY21$100M COMMITMENTTo spend with Black-owned businesses by 2023(FY24)$120M+TO DATEInvested to date to support education worldwide10MTREESContributed in FY21 towards our goal to conserve,restore,and grow 100 million

9、 trees by 2030350+PARTNERSLaunched the Salesforce Talent Alliance to grow and diversify our ecosystemESGFY21Continued to earn the trust of our stakeholders by transparently disclosing our policies and metricsFY21 Report HighlightsExplore the comprehensive Stakeholder Impact Report at Year in ReviewE

10、very year,we produce a comprehensive Stakeholder Impact Report so that our stakeholders can stay informed and track our progress on key topics.We are guided by our core values of trust,customer success,innovation,and equality,and we strive to provide transparent and inclusive environmental,social,an

11、d governance(ESG)disclosures for our stakeholders.Our ESG Steering Committee oversees our overall ESG reporting strategy,and works closely with an ESG Advisory Council consisting of leaders throughout the company.Our Board of Directors provides oversight over ESG issues overall at Salesforce.The con

12、tents of this report are informed by an ESG materiality assessment,which identified key topics that are most important to our stakeholders and our success as a business.The materiality assessment process included an evaluation of top business drivers and sustainability impact areas as well as indust

13、ry benchmarking.Interviews with key stakeholders,including shareholders,helped prioritize and validate topics.While conducting a materiality assessment helped us identify some relevant topics included in this report,it does not influence the extent of our action or programs related to a particular t

14、opic.This report is reviewed by our Legal and SEC Reporting teams to ensure it is consistent with our other SEC filings and that data contained in the report can be traced back to internal or external records.The SEC Reporting team reviews this report using the same procedures as they do with our 19

15、34 Securities Exchange Act filings.This report also contains figures that have been approximated or rounded.Certain reclassifications of data from previous public disclosures may have been made to conform to the current period presentation.All currency is in U.S.dollars.We incorporate the Sustainabl

16、e Development Goals(SDGs)into our existing reporting processes to demonstrate our active participation as a business in advancing these goals.Transparency underlies Target 12.6 of the SDGs,to encourage companies to adopt sustainable practices and integrate sustainability information into their repor

17、ting cycle.Through reporting we can better understand,communicate,and manage our contribution to the SDGs.Explore the comprehensive Stakeholder Impact Report at FrameworkReporting Scopeand MethodologyBeginning in FY18,we engaged Ernst&Young LLP(EY),an independent third party,to review our greenhouse

18、 gas(GHG)emissions data,carbon-neutral cloud metric,and adjusted net-zero operations metric.In FY21 we expanded the scope of EYs review to include selected diversity and inclusion metrics,as well as our annual social value metric,which represents the aggregated monetary contributions of our donated

19、or discounted products,grants,and donations to qualifying nonprofit organizations and higher education institutions.We will continue to identify and explore opportunities for expanded third-party review and we encourage others to do the same.Third-Party VerificationExplore the comprehensive Stakehol

20、der Impact Report at Scopeand MethodologyWe strive to integrate our sustainability efforts into our governance,decision-making processes,and business operations,and to transparently disclose our progress.In FY18,we signed a letter supporting the recommendations of the TCFD and have since worked to a

21、lign to its recommendations through the maturation of our governance,risk management,strategies,metrics and targets,and external disclosure.Aligning to the TCFDESG Metrics&IndicatorsWe enhance the trust of our stakeholders by transparently disclosing our ESG policies and metrics.The Sustainability A

22、ccounting Standards Board(SASB)Sustainability Accounting Standard for the Technology and Communications Sector,Software&IT Services industry(Version 2018-10)The Financial Stability Board Task Force on Climate-related Financial Disclosures(TCFD)The Global Reporting Initiative(GRI)GRI StandardsThe Ten

23、 Principles of the United Nations Global Compact(UNGC)The World Economic Forum International Business Councils Stakeholder Capitalism Metrics(SCM)Our voluntary reporting is informed by the following frameworks:Salesforce supports the continued convergence of ESG standards,frameworks,and principles t

24、o promote increased corporate transparency and comparability.Explore the comprehensive Stakeholder Impact Report at TablesOrganization nameTotal revenue(in millions)Primary brands,products,servicesLocation of headquartersR&D investment(in millions)Countries of operationsOwnership and legal formMarke

25、ts servedCommitment to stakeholdercapitalismFiscal year(FY)Report cycleReport contactKey stakeholdersGeographic revenue split:AmericasEuropeAsia P,Inc.$21,252$3,58969%21%10%Product ListSan FranciscoGlobal LocationsSalesforce Form 10-KSalesforce Form 10-KWe believe that business is the worlds greates

26、t platform for change.Were leveraging our technology,our people,and our influence to improve the state of the world.Were guided by our values and commitment to serving a broader set of stakeholders.Stockholders,customers,employees,partners,communities,the planet,and the communities in which we work

27、and live.FY21:February 1,2020-January 31,2021AnnualCRI$17,098$2,76671%20%9%$13,282$1,88671%19%10%GRI 102-1GRI 102-7,201-1GRI 102-7GRI 102-2Prosperity-Innovation in better products and servicesGovernance-Governing PurposeGRI 102-3GRI 102-4GRI 102-5GRI 102-6GRI 102-40GRI 102-50GRI 102-52GRI 102-53PERF

28、ORMANCE INDICATORFY21FY20FY19FRAMEWORKCompany OverviewFRAMEWORK KEYGRISASBUNGCSCMExplore the comprehensive Stakeholder Impact Report at TablesOperating with IntegrityGOVERNANCE STRUCTUREGovernance structureCorporate Governance GuidelinesGRI 102-18Governance body compositionSalesforce 2020 Proxy Stat

29、ementGRI 102-22Audit committee practicesAudit and Finance Committee CharterGRI 102-18Board compensation practicesCompensation Committee CharterGRI 102-35,102-36Board nominating practicesNominating and Corporate Governance Committee CharterGRI 102-24Total executive and non-executive board members1111

30、13GRI 102-22Board average tenure210.73 years9.82 years8.73 yearsGRI 102-22Independent board members82%82%77%GRI 102-22Board diversity 36%36%38%GRI 102-22,405-1Gender diversity27%27%-1GRI 102-22,405-2Ethnic diversity18%18%-1GRI 102-22,405-3Principles of Governance-Quality of Governing BodyPERFORMANCE

31、 INDICATORFY21FY20FY19FRAMEWORKCONTINUED ON NEXT PAGE1.Salesforce began collecting self-reported gender and ethnic diversity data from our Board of Directors beginning in FY20.2.Director tenure is measured by completed years of service from the initial month of service through the filing of the Comp

32、anys annual Proxy Statement.The director tenure reported in prior fiscal years has been updated based on this methodology.FRAMEWORK KEYGRISASBUNGCSCMExplore the comprehensive Stakeholder Impact Report at TablesCommitment to performance and cybersecurityCustomers entrust us with their most sensitive

33、data,and they expect us to protect it using security risk management practices and advanced systems that respond to the changing security landscape and emerging threats.We have made and will continue to make substantial investments in our cybersecurity programs.We provide an overview of our program,

34、training,best practices for our customers,and information on system status,security issues,and compliance certificates on our website at .TRUST AND SECURITYBUSINESS INTEGRITYPrinciple 10Principle 10GRI 102-16GRI 102-16Code of ConductCode of ConductPercentage of employees who read and acknowledged th

35、e Code of Conduct1100%100%100%YesYesYesGRI 102-29YesYesYesSalesforce 2020 Proxy StatementGRI 102-35YesYesYesGRI 102-36GRI 102-15Salesforce Form 10-KNominating and Governance Committee periodically reviews the Companys environmental,social,and governance initiativesBoard committee dedicated to privac

36、y and ethical use of technologyBoard remuneration disclosureCEO compensation linked to total shareholder return(TSR)Discussion of risks and opportunitiesPERFORMANCE INDICATORFY21FY20FY19FRAMEWORKGOVERNANCE STRUCTURE(CONTINUED)Principles of Governance-Quality of Governing Body1.As of fiscal year end.

37、Operating with IntegrityCONTINUED ON NEXT PAGEFRAMEWORK KEYGRISASBUNGCSCMExplore the comprehensive Stakeholder Impact Report at TablesTRUST AND SECURITY(CONTINUED)Number of data breaches,percentage involving personally identifiable information(PII),number of users affectedDescription of approach to

38、identifying and addressing data security risks,including use of third-party cybersecurity standardsNumber of performance issues and service disruptions;total customer downtimeNumber of users whose information is used for secondary purposesDescription of business continuity risks related to disruptio

39、n of operationsCommitment to customer privacyWe do not currently disclose this information.Cybersecurity risk management practices at Salesforce are based on widely adopted industry risk management frameworks and standards(NIST,ISO,etc.)which include identification,assessment,internal reporting,moni

40、toring,and management of risks.We provide transparency around service availability and performance for Salesforce products at .Salesforce does not use user information for reasons other than those described in our customer agreements and our privacy policies(templates of which are publicly available

41、 on our website).Business continuity risks are discussed in our Form 10-K filed with the SEC on March 17,2021.Our customers trust us to help them build meaningful relationships with their own customers.The privacy of the data that we are entrusted to protect is a top priority.Our customer agreements

42、 and our privacy policies(which are publicly available on our website)describe how we safeguard data with an effective privacy and security program.We also offer resources to help our customers operate globally in compliance with privacy laws such as General Data Protection Regulation and the Califo

43、rnia Consumer Privacy Act.TC-SI-230a.1TC-SI-230a.2TC-SI-550a.1TC-SI-220a.2TC-SI-550a.2TC-SI-220a.1TC-SI-220a.1Principle 1GRI 418-1System performance and securityCompliance certifications and attestationsPolicies&practices related to user Compliance websitePrivacy HomepagePERFORMANCE INDICATORFY21FY2

44、0FY19FRAMEWORKOperating with IntegrityCONTINUED ON NEXT PAGEFRAMEWORK KEYGRISASBUNGCSCMExplore the comprehensive Stakeholder Impact Report at TablesETHICAL USE OF TECHNOLOGYHUMAN RIGHTSHuman rights 412-1Principles 1,4,5,6Commitment to responsible sourcingStrategy for ethical use of 103-3GRI 102-16Pr

45、inciples 4,5,6Principles 1,2Commitment to supplier diversitySupplier Diversity PolicyGRI 414-1Principle 6Supplier code of conductGlobal Supplier Code of ConductGRI 414-1Principles 1,3,4,5,6Health and safety policyHealth&Safety PolicyGRI 403-1Principle 6PUBLIC POLICYPublic policy practices&political

46、engagementClimate policy principlesPublic Policy HomepageGlobal Climate Policy PrinciplesGRI 415-1TRUST AND SECURITY(CONTINUED)Number of law enforcement requests for user information,number of users whose information was requested,percentage disclosedList of countries where core products or services

47、 are subject to government-required monitoring,blocking,content filtering or censoringSalesforce describes its principles for government requests for customer data inthis publicly available paper.Salesforce complies with U.S.regulations related to embargoed countries and regions.More information is

48、available on Salesforces legal compliance page.Any material losses would be disclosed in our 10-K filing with the SEC.In FY21,there were none.TC-SI-220a.4TC-SI-220a.5TC-SI-220a.3Total amount of monetary losses as a result of legal proceedings associated with user privacyPERFORMANCE INDICATORFY21FY20

49、FY19FRAMEWORKOperating with IntegrityFRAMEWORK KEYGRISASBUNGCSCMExplore the comprehensive Stakeholder Impact Report at TablesProtecting Our PlanetSTRATEGY AND MANAGEMENT1Environmental 7Planet-Climate ChangeEngagement with supply chain on climate-related issuesYesYesYesGRI 308-1Principle 8Frequency a

50、nd time horizon for identifying,and assessing climate-related risksAnnually or more frequentlyGRI 201-2Principle 7Process(es)for managing climate-related risks and opportunitiesReporting Scope and MethodologyGRI 201-2Principle 7Risk types evaluatedCurrent regulation,emerging regulation,technology,le

51、gal,market,reputation,acute physical,chronic physical,upstream,downstreamGRI 102-15Principle 7100%renewable energy goal established2YesYesYesGRI 302-4Principles 8,9Net-zero operations GHG emissions goal achieved3YesYesYesGRI 305-5Principles 8,9Emissions reductions 305-5Principle 8Climate change risk

52、s and opportunitiesSalesforce Form 10-KGRI 201-2Principle 7Discussion of the integration of environmental considerations into strategic planning for data center needsTC-SI-130a.3Principle INDICATORFY21FY20FY19FRAMEWORK1.The contents of this section are informed by the recommendations of the Task For

53、ce on Financial-related Climate Disclosures(TCFD).2.Our 100 percent renewable target is related to the procurement of electricity from renewable energy resources equivalent to 100 percent of what we usedglobally.Our energy consumption is larger in scope and includes purchases of electricity,natural

54、gas,diesel,steam,fuel oil,and jet fuel.3.Refer to Appendix A of the Independent Accountants Review Report for our definition of“net-zero operations GHG emissions.”Reviewed by Ernst&Young LLPCONTINUED ON NEXT PAGEFRAMEWORK KEYGRISASBUNGCSCMExplore the comprehensive Stakeholder Impact Report at Tables

55、Protecting Our PlanetDescription of identified risks and opportunities Reporting Scope and MethodologyGRI 102-15Climate-related scenario analysisScenario analysis of transition and physical risks conducted by third party and reviewed by management in FY21.GRI 201-2Explanation of how climate-related

56、issues are integrated into your business objectives and strategySalesforce Form 10-KGRI 201-2Principle 8Planet-Climate ChangeSCIENCE-BASED TARGETS1Scope 1+2 emissions reductionTarget type2Absolute ReductionFY19FY3150%48%13%-Base yearTarget yearTargetReduction achievedScope 3-fuel&energy related acti

57、vities reductionTarget type3Absolute ReductionFY19FY3150%-1.50%3.20%-Base yearTarget yearTargetReduction achievedScope 3-Upstream suppliers set science-based targetsTarget typeTier-1 Suppliers set their own science-based targets(SBTs)PERFORMANCE INDICATORFY21FY20FY19FRAMEWORKPlanet-Climate ChangePri

58、nciple 7Principle 7Principle 7STRATEGY AND MANAGEMENT(CONTINUED)1.The following targets were set and approved by the Science Based Targets Initiative in FY20,therefore progress is reported beginning FY20.2.Reduction is calculated using a market-based methodology with FY19 emissions as a baseline.3.W

59、e are reporting on location-based fuel and energy related activities(FERA)for FY20 and FY21 target reporting.As is standard practice,renewable energy purchases were excluded from the calculation.In the future,we may change our approach to reflect market-based emissions to track progress against our

60、target,similar to our Scope 1+2 Emissions target.CONTINUED ON NEXT PAGEFRAMEWORK KEYGRISASBUNGCSCMExplore the comprehensive Stakeholder Impact Report at TablesProtecting Our PlanetTREESGoal to support and mobilize the conservation and restoration of 100 million treesTarget dateFY3110M treesCurrent s

61、tate4Principle 8Total water withdrawn(million gallons)91205,65%5%11%20%59%16423%4%15%5%53%1957-In regions with Extremely High baseline water stressIn regions with High baseline water stressIn regions with Medium-High baseline water stressIn regions with Medium-Low baseline water stressIn regions wit

62、h Low baseline water stressGRI 303-3TC-SI-130a.2 8Planet-Fresh Water AvailabilityWATERTarget yearFY25Suppliers representing 60%of our Scope 3 emissionsCoveragePercentage of our Scope 3 emissions covered by suppliers with SBTs1,228%11%3-SCIENCE-BASED TARGETS(CONTINUED)PERFORMANCE INDICATORFY21FY20FY1

63、9FRAMEWORKCONTINUED ON NEXT PAGE1.Supplier-related Scope 3 emissions are estimated using an Environmentally-Extended Input-Output(EEIO)method.We continually refine our greenhouse gas accounting processes.When new or better-quality data becomes available,we update our methodology accordingly,which ma

64、y result in different results in the future.2.This includes suppliers and their subsidiaries that have set or are committed to setting science-based targets(SBTs)via the Science Based Targets Initiative(SBTi).This also covers suppliers who have set self-declared SBTs which have not been verified by

65、SBTi.Supplier SBTs are included if they are set or they have committed to set targets before the end of Salesforces fiscal year.We include suppliers that have set a target in line with a 1.5C or a well below 2C ambition level.3.FY20 values have been adjusted from prior-year reporting based on improv

66、ed methodologies.4.This goal was established in FY20.Therefore,progress is reported beginning in FY21.5.Self-reported water withdrawal data from our site operators has improved,resulting in fewer sites requiring estimated data using a regional average.Water withdrawal has declined due to increased w

67、ater efficiency,including water-free cooling,across our portfolio.6.Office facilities water withdrawal intensity factors were not adjusted for reduced occupancy due to COVID-19.Intensity factors are used for sites at which Salesforce does not have access to actual data and must impute emissions.7.FY

68、20 was the first year we reported water withdrawal disaggregated by baseline water stress.Therefore,we do not report this disaggregation for FY19.8.We currently do not report on water consumption.9.Regional baseline water stress calculated via WRIs Aqueduct Water Risk Atlas v3.0.FRAMEWORK KEYGRISASB

69、UNGCSCMPrinciple 8Explore the comprehensive Stakeholder Impact Report at TablesProtecting Our PlanetSUSTAINABLE BUILT ENVIRONMENTPercentage of space achieved or pursuing green building certification184%74%65%Planet-Climate ChangeNET-ZERO OPERATIONS AND CARBON NEUTRAL CLOUDScope 1+2 market-based emis

70、sions(MTCO2e)85,000141,000163,000GRI 305-1,305-2Percentage offset100%100%100%GRI 305-1,305-2Percentage offset100%100%100%GRI 305-3Scope 3 Carbon Neutral Cloud-Related emissions(MTCO2e)2185,000142,000181,000GRI 305-3Average power usage effectiveness(PUE)1.391.391.40GRI 302-3TC-SI-130a.1Average carbon

71、 usage effectiveness(CUE)0.530.610.61GRI 305-4Planet-Climate ChangePLATFORM PERFORMANCEPlanet-Climate ChangeGREENHOUSE GAS EMISSIONS1,0006,0005,000Scope 1 emissionsGRI 305-1292,000291,000281,000Scope 2 emissions3GRI 305-2946,4001,067,200924,300Scope 3 emissionsGRI 305-3Location-based emissions by Sc

72、ope(MTCO2e)PERFORMANCE INDICATORFY21FY20FY19FRAMEWORK1.Excludes spaces acquired through mergers&acquisitions,which over time,whether through retrofits or reallocation we expect to bring up to our sustainable built environment design standard.2.For a detailed inventory of categories included in our c

73、arbon neutral cloud calculation,please refer to Ernst and Young LLPs Independent Accountants Review Report.3.Office facility intensity factors have been adjusted for reduced occupancy due to COVID-19 impacts based on fiscal year 2021 actual data.Intensity factors are used for sites at which Salesfor

74、ce does not have access to actual data and must impute emissions.Reviewed by Ernst&Young LLPCONTINUED ON NEXT PAGEFRAMEWORK KEYGRISASBUNGCSCMExplore the comprehensive Stakeholder Impact Report at TablesProtecting Our PlanetPlanet-Climate ChangeGREENHOUSE GAS EMISSIONS(CONTINUED)Location-based emissi

75、ons by activity(MTCO2e)Scope 3 emissions by category(MTCO2e)3267,000264,000244,000Data centersGRI 305-2588,000551,000407,000Purchased goods and services4GRI 305-3400200300Waste generated in ops4GRI 305-37,00036,00026,000Employee commuting7GRI 305-3100,00095,000127,000Upstream leased assets4GRI 305-3

76、27,00022,00018,000Use of sold products8GRI 305-320,000142,000129,000Business travel6GRI 305-321,000146,000132,000Business travel1GRI 305-3127,000150,000145,000Capital goods4GRI 305-37,00038,00028,000Employee commuting2GRI 305-38,0005,0004,000Upstream transportation and distribution4GRI 305-325,00028

77、,00038,000OfficesGRI 305-1,305-269,00066,00068,000Fuel and energy-related activities5GRI 305-3PERFORMANCE INDICATORFY21FY20FY19FRAMEWORK1.Includes Scope 1 emissions from company aircraft.2.Includes Scope 1 emissions from company shuttle.3.Excluded Scope 3 activities are not relevant to Salesforce.4.

78、Emissions are estimated using an Environmentally-Extended Input-Output(EEIO)method based on Salesforces annual spend(USD)in this category.5.Calculated using a location-based methodology.6.Salesforce relies on its travel vendor partners to provide us with all data on modes of travel taken by our empl

79、oyees in order to incorporate its corresponding carbon into our overall carbon footprint.Raw travel data is calculated against emissions factors that correspond with each travel type.7.FY21 values are imputed based on FY20 survey results and only account for first 2 months of the fiscal year when em

80、ployees actually commuted to an office.8.Salesforce calculates the greenhouse gas emissions generated from all customers use of our products on their end devices,based on customers using time on the products and power use of their end devices.CONTINUED ON NEXT PAGEFRAMEWORK KEYGRISASBUNGCSCMReviewed

81、 by Ernst&Young LLPExplore the comprehensive Stakeholder Impact Report at TablesProtecting Our PlanetWork from home emissions(MTCO2e)22,000-Optional Scope 3 employee commute emissions1TC-SI-130a.1ENERGY10%12%16%Office energyGRI 302-1,305-28%10%12%Office electricityGRI 302-1,305-212%9%10%Clean and re

82、newable25%23%22%Nuclear24%28%28%Coal89%87%81%Data center energyGRI 302-292%90%88%Data center electricityGRI 302-26%5%5%Hydro32%32%32%Natural gas2%3%3%Other fossil fuels1%1%3%Other fuels and energy sourcesGRI 302-1Total energy consumption(MWh)777,000710,000691,000GRI 302-1Total electricity consumptio

83、n(MWh)746,000659,000628,000Electricity mix location-based methodology(all facilities)100%renewable energy target set2YesYesYesTarget yearFY22FY22FY22Progress375%63%55%GRI 302-4PERFORMANCE INDICATORFY21FY20FY19FRAMEWORKPlanet-Climate ChangeGREENHOUSE GAS EMISSIONS(CONTINUED)1.FY21 is our first year c

84、alculating this number,based on self-reported employee survey data.This metric is a location-based number based on employee location,and excludes any renewable energy or carbon offsets that our employees procured.2.Our 100 percent renewable target is related to the procurement of electricity from re

85、newable energy resources equivalent to 100 percent of what we used globally.Our energy consumption is larger in scope and includes purchases of electricity,natural gas,diesel,steam,fuel oil,and jet fuel.3.Calculated using a market-based methodology.Reviewed by Ernst&Young LLPCONTINUED ON NEXT PAGEFR

86、AMEWORK KEYGRISASBUNGCSCMExplore the comprehensive Stakeholder Impact Report at TablesProtecting Our PlanetTC-SI-130a.1ENERGY(CONTINUED)12%9%9%Clean and renewable2%2%3%Utility renewable energy tariffs26%24%24%Nuclear60%36%37%Indirect large offsite purchases1%2%2%Grid-mix renewable energy content25%3

87、7%45%Grid-mix remainder24%29%28%Coal5%4%4%Hydro11%23%13%Supplier-provided renewable energy32%32%32%Natural gas2%2%3%Other fossil fuelsElectricity mix location-based methodology(data centers)Electricity mix market-based methodology(all facilities)PERFORMANCE INDICATORFY21FY20FY19FRAMEWORKCONTINUED ON

88、 NEXT PAGEFRAMEWORK KEYGRISASBUNGCSCMExplore the comprehensive Stakeholder Impact Report at TablesProtecting Our PlanetBY CITY(FY21)Chandler,AZ134,098,32562,876375Chicago,IL74,546,84140,027329Ashburn,VA90,642,51731,136402Dallas,TX62,491,57526,911377Frankfurt,Germany354,404,75419,59333,333Sterling,VA

89、47,652,86116,688531Yokohamashi,Japan29,151,67014,37014,370Manassas,VA35,340,19012,125142Indianapolis,IN20,782,71011,575507Kobe,Japan22,990,46811,35211,352Atlanta,GA13,325,0436,34094San Francisco,CA18,288,6304,847710Las Vegas,NV6,996,6123,28928Hyderabad,India4,108,4623,1182,829CITY1ELECTRICITY USE(kW

90、h)LOCATION-BASEDEMISSIONS(MTCO2e)MARKET-BASEDEMISSIONS(MTCO2e)2FRAMEWORKGRI 305-21.Locations included in data table represent over 90%of Salesforces Scope 1&2 location-based emissions.2.Market-based emissions are reduced using renewable energy credits(RECs)or equivalents generated by renewable energ

91、y projects procured through vitual power purchase agreements or data center vendors renewable energy procurement or a combination of both.3.Market-based emissions are higher due to calculation using emission factor for the residual grid mix.FRAMEWORK KEYGRISASBUNGCSCMExplore the comprehensive Stakeh

92、older Impact Report at TablesWORKFORCE INDICATORSGlobal employees1AmericasEuropeAsia PacificDescription of systems for managing workforce and risk preventionPercentage of employees covered by an independent trade union or collective bargaining agreements17.5%With a highly-distributed global workforc

93、e,we are able to deliver the highest levels of performance,availability,and security.Leveraging our own technology and other tools,we can coordinate,collaborate,and create effectively across borders.We recognize the diversity in our global workforce,and ensure we create a strong corporate culture ba

94、sed on our core values:Trust,Customer Success,Innovation,and Equality.We operationalize these values through specific measurable actions around accountability,alignment,transparency,integrity,and experience.Our employee code of conduct,goal planning process,employee surveys,town halls,workforce anal

95、ytics initiatives,and more allow us to manage and measure our culture and workforce,at scale,while developing local talent pools and reducing risks related to visa controls,relocations,and other business factors that we would face with a workforce tied to a single country or region.Our government af

96、fairs teams are also engaged at the local,state,and country levels to lobby for policies that are aligned to our values and business continuity.None of our employees in the United States are represented by a labor union.However,employees of certain foreign subsidiaries are represented by works counc

97、ils.18.8%63.7%56,6060%15.7%18.9%65.4%50,0000%14.9%18.9%66.2%35,0000%GRI 102-7TC-SI-330a.1GRI 102-41CONTINUED ON NEXT PAGEPERFORMANCE INDICATORFY21FY20FY19FRAMEWORKWorkforce Development1.FY20 and FY19 values are rounded.FRAMEWORK KEYGRISASBUNGCSCMExplore the comprehensive Stakeholder Impact Report at

98、 TablesTALENT DEVELOPMENTPrograms for upgrading employee skillsDescription of organizational alignment strategyEmployees appraised via management by objectives1Open positions filled by internal candidatesEmployee engagement2Employee satisfaction3We offer our employees various talent development prog

99、rams to create a culture of continuous learning.Learning and development opportunities include Trailhead,our learning platform available for all employees,in-person and virtual classes,guides and workbooks,and more.We also encourage our employees to seek personal and professional development opportu

100、nities with external organizations and offer a yearly education reimbursement to employees who wish to continue job-related education from accredited institutions or organizations.For example,over 6,000 employees participated in at least one of our professional development training programs in fisca

101、l 2021.Organizational alignment and consistent and clear communication are a key part of our employee engagement,especially as our company continues to grow.When Salesforce was founded,we developed an internal management tool used by all employees on an annual basis called the V2MOM(Vision,Values,Me

102、thods,Obstacles,and Measures).Each year we complete a corporate V2MOM and then all employees are expected to complete their own V2MOM that aligns with the corporate V2MOM.In addition,by using the Salesforce Platform,every individual employee V2MOM is available and searchable for the entire company.3

103、1%95%91%100%28%95%89%100%22%96%90%100%GRI 404-2Principle 6GRI 404-3TC-SI-330a.2PERFORMANCE INDICATORFY21FY20FY19FRAMEWORKWorkforce Development1.The appraisal metric is defined as the percentage of employees who participate in our V2MOM organizational alignment process.2.The engagement metric is base

104、d on ratings from an annual employee survey for the statement I am willing to give extra to get the job done.3.The satisfaction metric is based on ratings from an annual employee survey for the statement I would recommend Salesforce as a great place to work.FRAMEWORK KEYGRISASBUNGCSCMExplore the com

105、prehensive Stakeholder Impact Report at TablesEquality for AllPrinciple 1,6Commitment to equalityEquality PracticesPeople-Dignity&EqualityREPRESENTATION GOALS50%Target100%increaseRepresentation goal50%increaseRepresentation goal50%increaseRepresentation goalFY24Target yearFY21Baseline yearFY21Baseli

106、ne yearFY21Baseline year47.40%43.9%-5Progress3,4FY24Target yearFY24Target yearFY24Target yearGoal for Underrepresented Group(URG)representation for U.S.technology workforce(Women,Black,Latinx,Indigenous,Multiracial,LGBTQ+,People with Disabilities,and Veterans)1,2YesYesGoal for Black leadership repre

107、sentation(VP+)in U.S.Workforce6Goal for URM representation in leadership(VP+)US Workforce6Increase representation of underrepresented minority(Black,Indigenous,Latinx,and Multiracial)employees in US Workforce6PERFORMANCE INDICATORFY21FY20FY19FRAMEWORK1.URG is defined to include gender,ethnic,and oth

108、er groups that are historically underrepresented within the U.S.technology industry.As such,women have been included as a URG and Asian and Indian ethnicities are not considered underrepresented.2.All URG designations are based on self-reported information.Employees who did not self-disclose as one

109、of the URGs were assumed to be unaffiliated with any URG.3.Progress against the target is calculated based on employee headcount data as of November 2,2020.Employees include both full time and part time employees.4.Progress against the target is calculated by dividing the number of employees identif

110、ied under one of the URGs by the total number of US employees.5.This goal was established in FY20,therefore FY20 is the first year we are reporting our progress towards this goal.6.This goal was established in FY21,we expect to report progress in FY22.Reviewed by Ernst&Young LLPCONTINUED ON NEXT PAG

111、EFRAMEWORK KEYGRISASBUNGCSCMExplore the comprehensive Stakeholder Impact Report at TablesEquality for AllGRI 405-1TC-SI-330a.3People-Dignity&EqualityDIVERSITY INDICATORS1,2Female33.7%33.0%31.6%White59.9%61.6%63.0%Black3.4%3.0%2.8%Female25.4%23.7%22.3%Female24.3%23.5%22.0%Female41.3%40.5%39.4%Male66.

112、1%66.8%68.2%Asian&Indian26.2%25.6%25.1%Two or more races2.8%2.8%2.7%Hawaiin/Pacific Islander0.3%0.3%0.3%Male74.4%76.1%77.5%Male75.5%76.3%77.7%Male58.4%59.2%60.4%0.2%0.2%0.2%Non-binary4.5%4.3%4.2%Hispanic or Latinx2.7%2.2%1.7%Undisclosed0.2%0.2%0.2%American Indian/Alaska0.2%0.2%0.2%Non-binary0.2%0.2%

113、0.3%Non-binary0.3%0.3%0.2%Non-binaryGlobal employees by genderEmployees by ethnicity(U.S.-Only)Global employees by gender(VP+)Global employees by gender(Tech)Global employees by gender(Non-tech)PERFORMANCE INDICATORFY21FY20FY19FRAMEWORK1.Additional data,including disaggregations specific to the U.S.

114、workforce are available at E.2.FY21 data is as of November 2,2020.Reviewed by Ernst&Young LLPCONTINUED ON NEXT PAGEFRAMEWORK KEYGRISASBUNGCSCMExplore the comprehensive Stakeholder Impact Report at TablesEquality for AllIMPACT INVESTINGPeople-Dignity&EqualityEQUAL PAYImpact investingImpact Fund Homep

115、ageEqual pay strategyEqual Pay StrategyCapital committed to date(millions)2$150Number of portfolio companies28Completed thorough global equal-pay assessment1YesYesYesGRI 405-2Percentage of employees globally requiring pay adjustments3.5%7%5%Adjustments due to unexplained differences among genders81%

116、96%93%Adjustments due to unexplained differences across race and ethnicities19%4%7%Strategy for impact investingThe Salesforce Ventures Impact Fund invests in the growth of cloud companies addressing some of todays most pressing needs,including access to education and reskilling,climate action,and d

117、iversity,equity,and inclusion.We invest in diverse founders that understand the needs of their communities and to increase access to capital for traditionally underserved founders.PERFORMANCE INDICATORFY21FY20FY19FRAMEWORK1.To conduct the assessment,we group employees in comparable roles and analyze

118、 compensation of those groups to determine whether there are unexplained differences in pay.The global assessment considers differences in pay by gender.In the U.S.,the assessment also considered differences in pay by race and ethnicity.2.Committed represents total capital commited by Salesforce Ven

119、tures to the Salesforce Ventures Impact fund which is expected to be deployed over time.It does not represent investments in portfolio companies to date.FRAMEWORK KEYGRISASBUNGCSCMExplore the comprehensive Stakeholder Impact Report at TablesSupporting Our CommunitiesFRAMEWORK KEYGRISASBUNGCSCM1.Our

120、work as a founding member of Pledge 1%is foundational to our corporate culture and has resulted in a meaningful positive impact on our communities.This program has beenongoing for over 20 years.Beginning in FY20,we have developed a criteria to quantify the aggregated monetary value of our social con

121、tributions.2.Donated or discounted products offered to qualified non-profit entities,higher education institutions or other non-governmental organizations(collectively referred to as“non-profits”).3.Cash grants and donations provided directly to non-profit entities by Salesforce,Salesforce matching

122、of employee contributions to non-profit entities,and grants to improve localcommunities by the Salesforce Foundation.4.Time volunteered by Salesforce employees for pro bono professional services(i.e.a product developer supporting a non-profit with their technology needs).5.Value is based on self-rep

123、orted volunteer hours by employees.We will continue to refine our process for tracking and reporting on volunteer hours which may cause different results inthe future.6.Time volunteered by Salesforce employees to support community initiatives that they care about(i.e.a sales representative volunteer

124、ing to serve meals at a homeless shelter).7.Metrics are lifetime to date as of the fiscal year end.8.Total lifetime pro-bono and employee inspired volunteer hours as of the fiscal year end.9.Total lifetime grants and donations as of the fiscal year end,together with the Salesforce Foundation,a 501(c

125、)(3)non-profit organization.10.Customers as of fiscal year end.11.Spend with Black-owned businesses is defined as total spend on U.S.businesses that have certified or classified(self-identified)that the business is at least 51%owned by an individualor group who self identify as Black or African Amer

126、ican.A third-party data enrichment provider reviews and verifies the certification or classification of each business.Reviewed by Ernst&Young LLP for FY21 and FY20Philanthropy HomepagePhilanthropic engagementSalesforce.org HomepageSalesforce.orgAnnual Social Value criteria Methodology1$1,281$1,434-D

127、onated and discounted product(millions)2$70-$97Grants and donations(millions)3$19$24-Value of pro-bono employee volunteering hours(millions)4,5$27-$20Value of employee inspired volunteering hours(millions)5,64,900,0005,700,0003,800,000Employee volunteer hours8$330$427$260Grants and donations(million

128、s)946,00051,00040,000Nonprofit&higher education organizations offered services for free or at a discount10PERFORMANCE INDICATORFY21FY20FY19FRAMEWORKANNUAL SOCIAL VALUE LIFETIME GIVING METRICS7 RACIAL EQUALITY AND JUSTICE TARGETSTarget dateFY26Target dateFY24Current stateTarget set in FY21Current sta

129、teTarget set in FY21Target for philanthropic investment in racial equality&justice efforts(millions)$200Target for spend with Black-owned businesses(millions)$100This report contains forward-looking statements,the achievement or success of which involves risks,uncertainties,and assumptions.If any su

130、ch risks or uncertainties materialize or if any of the assumptions proves incorrect,the results of ,inc.could differ materially from the results expressed or implied by the forward-looking statements we make.The risks and uncertainties include but are not limited to risks associated with the impact

131、of,and actions we may take in response to,the COVID-19 pandemic,related public health measures and resulting economic downturn and market volatility;our ability to maintain security levels and service performance meeting the expectations of our customers,and the resources and costs required to avoid

132、 unanticipated downtime and prevent,detect and remediate performance degradation and security breaches;the expenses associated with our data centers and third-party infrastructure providers;our ability to secure additional data center capacity;our reliance on third-party hardware,software and platfo

133、rm providers;the effect of evolving domestic and foreign government regulations,including those related to the provision of services on the Internet,those related to accessing the Internet,and those addressing data privacy,cross-border data transfers and import and export controls;current and potent

134、ial litigation involving us or our industry,including litigation involving acquired entities such as Tableau,and the resolution or settlement thereof;regulatory developments and regulatory investigations involving us or affecting our industry;our ability to successfully introduce new services and pr

135、oduct features,including any efforts to expand our services;the success of our strategy of acquiring or making investments in complementary businesses,joint ventures,services,technologies and intellectual property rights;our ability to complete,on a timely basis or at all,announced transactions,incl

136、uding our proposed acquisition of Slack Technologies,Inc.;our ability to realize the benefits from acquisitions,strategic partnerships,joint ventures and investments;our ability to successfully integrate acquired businesses and technologies;our ability to compete in the market in which we participat

137、e;the success of our business strategy and our plan to build our business,including our strategy to be a leading provider of enterprise cloud computing applications and platforms;our ability to execute our business plans;our ability to continue to grow unearned revenue and remaining performance obli

138、gation;the pace of change and innovation in enterprise cloud computing services;the seasonal nature of our sales cycles;our ability to limit customer attrition and costs related to those efforts;the success of our international expansion strategy;the demands on our personnel and infrastructure resul

139、ting from significant growth in our customer base and operations,including as a result of acquisitions;our ability to preserve our workplace culture,including as a result of our decisions regarding our current and future office environments or work from-home policies;our dependency on the developmen

140、t and maintenance of the infrastructure of the Internet;our real estate and office facilities strategy and related costs and uncertainties;fluctuations in,and our CONTINUED ON NEXT PAGEExplore the comprehensive Stakeholder Impact Report at Looking Statementsability to predict,our operating results a

141、nd cash flows;the variability in our results arising from the accounting for term license revenue products;the performance and fair value of our investments in complementary businesses through our strategic investment portfolio;the impact of future gains or losses from our strategic investment portf

142、olio including gains or losses from overall market conditions that may affect the publicly traded companies within our strategic investment portfolio;our ability to protect our intellectual property rights;our ability to develop our brands;the impact of foreign currency exchange rate and interest ra

143、te fluctuations on our results;the valuation of our deferred tax assets and the release of related valuation allowances;the potential availability of additional tax assets in the future;the impact of new accounting pronouncements and tax laws;uncertainties affecting our ability to estimate our tax r

144、ate;uncertainties regarding our tax obligations in connection with potential jurisdictional transfers of intellectual property,including the tax rate,the timing of the transfer and the value of such transferred intellectual property;uncertainties regarding the effect of general economic and market c

145、onditions;the impact of geopolitical events;uncertainties regarding the impact of expensing stock options and other equity awards;the sufficiency of our capital resources;risks related to the availability and funding of our bridge loan facility and term loan associated with our proposed acquisition

146、of Slack Technologies,Inc.and other indebtedness;our ability to comply with our debt covenants and lease obligations;and the impact of climate change,natural disasters and actual or threatened public health emergencies,including the ongoing COVID-19 pandemic.Further information on these and other fa

147、ctors that could affect the companys financial results is included in the reports on Forms 10-K,10-Q and 8-K and in other filings we make with the Securities and Exchange Commission from time to time.These documents are available on the SEC Filings section of the Investor Information section of the

148、companys website at no obligation and does not intend to update these forward-looking statements,except as required by law.Explore the comprehensive Stakeholder Impact Report at Looking Statements26Take a deeper dive.See how Salesforce is improving the state of the world.Our business is built on trust and trust starts with transparency.Read about our progress towards creating a more sustainable and equitable