1、2|Contents ContentsIntroduction 3 Letters from Leadership 4 Reporting Scope and Methodology 7 About Salesforce 8 Doing Well and Doing Good 9Operating with Integrity 10 Governance 11 Business Integrity 11 Civic Engagement 13 Supply Chain 15Environment 16 Environmental Sustainability Strategy 17 Clean
2、 and Renewable Energy 20 Emissions 23 Sustainable Real Estate 24Workforce Development 26 Salesforce Culture 27 Talent Development 28 Futureforce 29 Preparing a Future-Ready Workforce 30 Trailhead 31 Military Community 32Equality 34 Equality 35 Ethical and Humane Use of Technology 36 Employee Groups
3、37 Investing for Impact 38Philanthropy 40 Salesforce.org 41 Philanthropy Cloud 41 Giving 42 Pledge 1%44Report Details 45 ESG Metrics and Descriptors 46 Independent Accountants Review Report 583|IntroductionThis report contains forward-looking statements,the achievement or success of which involves r
4、isks,uncertainties,and assumptions.If any such risks or uncertainties materialize or if any of the assumptions proves incorrect,the results of ,inc.could differ materially from the results expressed or implied by the forward-looking statements we make.The risks and uncertainties referred to above in
5、clude but are not limited to risks and uncertainties associated with the effect of general economic and market conditions;the impact of foreign currency exchange rate and interest rate fluctuations on our results;our business strategy and our plan to build our business,including our strategy to be t
6、he leading provider of enterprise cloud computing applications and platforms;the pace of change and innovation in enterprise cloud computing services;the competitive nature of the market in which we participate;our international expansion strategy;our service performance and security,including the r
7、esources and costs required to prevent,detect and remediate potential security breaches;the expenses associated with new data centers and third-party infrastructure providers;additional data center capacity;real estate and office facilities space;our operating results and cash flows;new services and
8、 product features;our strategy of acquiring or making investments in complementary businesses,joint ventures,services,technologies and intellectual property rights;the performance and fair value of our investments in complementary businesses through our strategic investment portfolio;our ability to
9、realize the benefits from strategic partnerships and investments;our ability to successfully integrate acquired businesses and technologies;our ability to continue to grow unearned revenue and remaining performance obligation;our ability to protect our intellectual property rights;our ability to dev
10、elop our brands;our reliance on third-party hardware,software and platform providers;our dependency on the development and maintenance of the infrastructure of the Internet;the effect of evolving domestic and foreign government regulations,including those related to the provision of services on the
11、Internet,those related to accessing the Internet,and those addressing data privacy,cross-border data transfers and import and export controls;the valuation of our deferred tax assets;the potential availability of additional tax assets in the future;the impact of new accounting pronouncements and tax
12、 laws,including the U.S.Tax Cuts and Jobs Act,and interpretations thereof;uncertainties affecting our ability to estimate our tax rate;the impact of future gains or losses from our strategic investment portfolio;the impact of expensing stock options and other equity awards;the sufficiency of our cap
13、ital resources;factors related to our notes,revolving credit facility,2021 term loan and loan associated with 50 Fremont;compliance with our debt covenants and capital lease obligations;current and potential litigation involving us;and the impact of climate change.Further information on these and ot
14、her factors that could affect the companys financial results is included in the reports on Forms 10-K,10-Q and 8-K and in other filings we make with the Securities and Exchange Commission from time to time.These documents are available on the SEC Filings section of the Investor Information section o
15、f the companys website at no obligation and does not intend to update these forward-looking statements,except as required by law.Forward-Looking StatementsAt Salesforce,we are committed to serving a broader set of stakeholdersour customers,employees,shareholders,the environment,and the communities i
16、n which we live and work.As we celebrate the 20th anniversary of Salesforce,we want to thank you all our stakeholders for being part of this incredible journey.When Salesforce was founded in 1999,we started with a vision for a different kind of company one that would change the way the world does bu
17、siness and,at the same time,improve the state of the world.To turn our vision into reality,we embraced our core values Trust,Customer Success,Innovation,and the Equality of every human being,and we created a new model of integrated corporate philanthropy guided by our conviction that companies can b
18、e the greatest platform for change.This year,we once again proved that companies can do well as they do good.Globally,we continued to stand up for the rights of our LGBTQ employees around the world,and we have now spent a total of$10.3 million to ensure that our employees men and women receive equal
19、 pay for equal work.Trailhead,our free online learning platform for everyone,has now helped more than 1.2 million people develop the skills they need to succeed in the Fourth Industrial Revolution.As a host of the Global Climate Action Summit,we announced that Salesforce partnered with Mission 2020
20、to create the Step Up Declaration,a new alliance that aims to decarbonize our economy,including the tech sector.In fact,Salesforce is now more than halfway toward our goal of reaching 100 percent renewable energy by 2022.With our pioneering philanthropy model,weve given$260 million in grants,nearly
21、four million employee volunteer hours,and 40,000 nonprofits and education institutions use our software for free or at a discount.Around the world,more than 8,500 companies have followed our lead and signed up to Pledge 1%of their time,equity,profit,and product to strengthen their communities.During
22、 Dreamforce,we announced our largest donation ever to public schools totaling more than$50 million to San Francisco and Oakland public schools and raised$10 million for UCSF Benioff Childrens Hospital.As we expanded our presence in London and Dublin this year,we invested$2 million in local education
23、 and in workforce development organizations to further our mission of ensuring everyone has equal access to opportunities in the Fourth Industrial Revolution.With strong support from Salesforce,the passage of Proposition C in San Francisco will now generate major new resources to reduce the tragedy
24、of homelessness in our hometown.Our commitment to improving the state of the world is one of the reasons that Fortune has recognized Salesforce as one of the Worlds Best Companies to Work For for 11 years in a row,one of the Worlds Most Admired Companies for seven years in a row,and one of the Chang
25、e the World Companies for three years in a row.None of this would have been possible without your partnership.We are deeply grateful for your support over the last 20 years.We look forward to working with you in the years ahead to build a world thats more equitable,more prosperous and more sustainab
26、le for generations to come.Thank you,Marc Benioff&Keith Block Co-CEOs SalesforceINTRODUCTION from Marc Benioff&Keith BlockMarc Benioff Chairman and CEO,SalesforceKeith Block Chairman and CEO,Salesforce4|IntroductionAs President and CFO,I focus on ensuring that Salesforce delivers long-term value to
27、stakeholders.Historically,business value creation has been narrowly focused on top-line growth,the financial bottom line,and quarterly earnings.While those are certainly important performance indicators,there is more to address to fully capture the true potential of business to catalyze positive cha
28、nge and create long-term value for all stakeholders.At Salesforce,we believe a healthy society and environment are necessary to drive true long-term value creation.And as corporate leaders,we must hold ourselves accountable to a broader set of stakeholders:our customers,our employees,our partners,ou
29、r communities,the environment,and our shareholders.Thats why Salesforce is committed to creating a sustainable,low-carbon future,advancing equality,and fostering customer and employee success.These goals align with Salesforces long-term growth strategy and financial and operational priorities.Compan
30、ies want to do business with us and employees want to work for us because they align with our values the first and foremost of which is trust.We enhance the trust of our stakeholders by transparently disclosing our environment,social,and governance(ESG)initiatives and metrics.Salesforce discloses ES
31、G initiatives and metrics in this report,as well as in our annual financial filings with the SEC.This includes an ESG section in our 10-K and sustainability,equality,and philanthropy content in our proxy statement.At the Finance for the Future Awards in October 2018,we were thrilled to be recognized
32、 for these efforts by winning the“Communicating Integrated Thinking”award.Integrating ESG initiatives is no longer the“right thing to do”it is a business imperative.Companies must understand the critical importance of these issues in creating long-term value.Leadership is about creating a multiplier
33、 effect.And our world needs leadership.I am excited to be part of the Accounting for Sustainability CFO network and look forward to helping establish the U.S.chapter in 2019.As we look to the future,Salesforce,and I,continue to believe business is the greatest platform for change.Our work is never o
34、ver.It is time to rethink the way we do business and encourage our employees,executive leadership,boards,and investors to ensure theyre serving all stakeholders.Sincerely,Mark HawkinsPresident and CFO SalesforceMark Hawkins President and CFO,SalesforceAppeal to Stakeholders from Mark Hawkins5|Introd
35、uction6|Introduction Over the past year we have seen an increasing amount of scientific research on the severity of climate change,the beneficial effects corporate philanthropy has on the world,the growing statistics on the positive return of impact investing,and the need to bridge the skills gap in
36、 the Fourth Industrial Revolution.Now more than ever there is an increasing demand for every individual,institution,government,community,and corporation to step up and address these challenges and opportunities in their communities,and the environment.At Salesforce we believe that business is a powe
37、rful and trusted platform to drive positive social and environmental impact for all stakeholders.We began as a different kind of company,focused on integrating philanthropy into our DNA with the 1-1-1 model.In 2014 we evolved that model through Pledge 1%and have since seen the impact a shared integr
38、ated philanthropy model can have on our world,regardless of company size.In FY19 Pledge 1%hit major milestones over 8,500 companies signed the pledge in 100 countries,and donated more than$1 billion dollars in volunteer hours,product licenses,pro bono resources,and philanthropic funding.As the effec
39、ts of climate change worsen,we continue our commitment to protect the environment.Last year we partnered with Mission 2020 to establish the Step Up Declaration,an example of how a vision by two organizations can spark an alliance of more than 20 businesses to drive urgent change.In FY19 we also anno
40、unced an all-new renewable energy deal in collaboration with incredible partners and customers.This not only helped get us a step closer to our goal of reaching 100%renewable energy by 2022,but also enables those just starting their renewable energy journey to pilot similar projects to meet their cl
41、imate goals.Finally,we want to ensure this digital revolution makes a positive impact on society and benefits all citizens.Through our Impact Fund,we invest in diverse,world-class entrepreneurs who are solving some of the worlds greatest challenges.I am proud to share that last year 65%of founders a
42、nd/or CEOs of the portfolio companies in the fund are women or minorities,and over 900 jobs were created at those companies.I am proud to see what we have achieved over the past year together.Were on a mission to drive urgent action;we are leading by example and sharing our learnings in hopes that o
43、thers will join us on our journey to improve the state of the world.Thanks,Suzanne DiBiancaEVP,Corporate Relations and Chief Impact Officer SalesforceCall to Action from Suzanne DiBianca Suzanne DiBianca EVP,Corporate Relations and Chief Impact Officer,Salesforce7|IntroductionReporting Scope and Met
44、hodology Reporting Framework Every year,we produce a comprehensive stakeholder impact report so that key stakeholders can stay informed,track our progress,and support our work.Salesforce is committed to transparency and supports the recommendations of the Task Force on Climate-related Financial Disc
45、losures.Salesforce and Salesforce.org together support the United Nations Sustainable Development Goals(SDGs).Our global programs,which are highlighted in this report,are most closely aligned with the 12 SDGs that focus on equality,education,workforce development,and protecting the planet.We use the
46、 goals pictured below to help frame our strategy as we approach these issues,so that we can leave a positive impact on our communities and the planet.The contents of this report are informed by the Global Reporting Initiative Standards(GRI),the Sustainability Accounting Standards Boards(SASB)Softwar
47、e and IT Services sector guide,and a third-party materiality assessment that includes an evaluation of top business drivers,sustainability impact areas,industry benchmarking,and interviews with stakeholders such as customers,investors,non-governmental organizations,and employees.The report is review
48、ed by our Legal and SEC Reporting teams to ensure it is consistent with our other SEC filings and that data contained in the report can be traced back to internal or external records.The SEC Reporting team reviews this report using the same procedures as they do with all other 1934 Securities Exchan
49、ge Act filings.Unless otherwise noted,this report encompasses Salesforces global operations,commitments,and practices during fiscal year 2019(February 1,2018January 31,2019).This report also contains figures that have been approximated or rounded.Certain reclassifications of data from previous publi
50、c disclosures may be made to conform to the current period presentation.All currency is in U.S.dollars.Environmental ManagementFor this FY19 Stakeholder Impact Report,we engaged Ernst&Young LLP,an independent third party,to review our greenhouse gas(GHG)emissions data,carbon neutral cloud claim,and
51、net-zero greenhouse gases claim.Ernst&Young LLPs Review Report is included on pages 5861 of this report.We continually refine our greenhouse gas accounting processes.When new or better-quality data becomes available,we update our footprint data accordingly.We assess climate-related risk at least eve
52、ry six months.Since our climate-related risk assessment is integrated into a companywide risk process,the Salesforce Sustainability team works with the Salesforce Risk Management team on an annual basis to evaluate climate-related transition and physical risks on a time horizon of up to five years,i
53、n alignment with our companywide process.Based on Salesforces enterprise risk management(ERM)methodology and current business model,the transition and physical risks have all been deemed as“very low”risks.Despite this,we have a specific climate change risk management process related to data center a
54、nd office site selection that occurs each time we open a new facility,which can occur more often than every six months.In addition,we have practices in place to reduce our GHG emissions,mitigating most of the other identified risks.We plan to revisit these transition and physical risks annually as t
55、he business,geopolitical,and social contexts continue to evolve in order to ensure no significant changes have occurred.We welcome feedback on our initiatives and this report.Please email Corporate Relations at or Investor Relations at to share your thoughts or connect with us on our Salesforce soci
56、al channels.SUSTAINABLE DEVELOPMENT GOALSThe content of this publication has not been approved by the United Nations and does not reflect the views of the United Nations or its officials or Member States.About SalesforceFORTUNE2013 2014 20152016 20172018 2019WORLDS MOST ADMIRED COMPANIES8YEARS ON201
57、1TO2018FORBESMOST INNOVATIVE COMPANIESIN THE WORLDSalesforce is a leader in customer relationship management(CRM),bringing companies closer to their customers in the digital age.Founded in 1999,Salesforce enables companies of every size and industry to take advantage of powerful technologies cloud,m
58、obile,social,the Internet of Things,and artificial intelligence to connect to their customers in a whole new way.The Salesforce Customer Success Platform includes industry-leading services spanning sales,service,marketing,commerce,and across every customer touchpoint.Salesforce is uniquely positione
59、d to drive digital transformation for our more than 150,000 customers and millions of Trailblazers the individuals and their organizations who are using Salesforce to drive innovation,grow their careers,and transform their businesses.Salesforce is committed to a set of core values trust,customer suc
60、cess,innovation,and the equality of every human being.Were ranked#1 on Fortunes Worlds Best Workplaces list,and Forbes has ranked Salesforce one of the worlds most innovative companies for eight years in a row.Salesforce is#285 out of the Fortune 500.Salesforce is headquartered in San Francisco,with
61、 36,000 employees globally,and is publicly listed on the New York Stock Exchange as CRM.Visit to learn more about us.Salesforce enables the next generation of Trailblazers.8|IntroductionDOING WELL AND DOING GOODSalesforces fiscal year is February 1 to January 31.FY19,FY18,and FY17 revenues reported
62、under ASC 606.All prior years are under ASC 605.Complete Salesforce financials are available at .9|Introduction$10.5B FY18$6.7B FY16$13.3B FY19 REVENUE$2.3B FY12$1.7B FY11$3.1B FY13$4.1B FY14$5.4B FY15$8.4B FY17“Change The World”list-Fortune MagazineLGBT Work With Pride Index-Work With PrideBest Wor
63、kplaces for Women-Fortune MagazineAMERICA s Best workplaces for diversity-ForbesTop 100 Bay Area Corporate Philanthropists-San Francisco Business TimesMost Sustainable Companies List-Barrons10|Operating with IntegrityOPERATING WITH INTEGRITYGovernanceOur corporate governance practices support our co
64、re values of trust,customer success,innovation,and equality.These practices provide a framework for the proper operation of our company,consistent with our shareholders best interests and the legal requirements.Salesforce is committed to managing our affairs consistent with the highest principles of
65、 business ethics and corporate governance requirements of both federal law and the NYSE,including the following:A majority of our board members are independent of Salesforce and its management All members of our key board committees the Audit Committee,the Compensation Committee,and the Nominating a
66、nd Governance Committee are independent We have a code of business conduct to which all employees,officers,and directors must adhere The charters of our board committees clearly establish their respective roles and responsibilitiesOur Nominating and Corporate Governance Committee also reviews,at lea
67、st annually,our environmental,social,and governance initiatives.Salesforce is committed to creating a sustainable,low-carbon future,advancing equality and diversity,and fostering employee success.We try to integrate social good into everything we do.All of these goals align with our long-term growth
68、 strategy and financial and operational priorities.Read more at .Business IntegrityTrust and the success of our customers are the highest priorities for Salesforce.We are committed to not only abide by the laws and regulations that apply to us as we conduct business around the world,but to also be l
69、eaders in these areas.We are proud to have been named on Ethispheres 2019 Worlds Most Ethical Companies Honoree List.We updated our Code of Conduct and Business Conduct Principles this year,and these documents,together with other internal policies,describe the way we treat employees and other key st
70、akeholders globally,addressing topics such as:Voluntary Labor Wages,Benefits,and Working Hours Freedom of Association,Collective Bargaining,and Workers Councils Nondiscrimination and Respect at Work Protection of the Environment Health and Safety at Work Doing Business Ethically and Within the Law D
71、oing Business Fairly Protecting Intellectual Property Respecting PrivacyRead more at with Integrity11|Operating with Integrity 12|Operating with Integrity Trust and SecuritySalesforce understands that the confidentiality,integrity,and availability of our customers information is vital to their succe
72、ss.Thats why we use a multilayered approach to security.Some of the worlds largest and most security-conscious organizations trust Salesforce.We partner with our customers to provide recommendations on the best approaches to deal with security issues and to combat sophisticated threat challenges.Our
73、 global security team is a 24/7 worldwide operation that monitors and improves our applications,systems,and processes to meet the growing demands and challenges of security.There is no finish line when it comes to security and protecting our customers data.T is the Salesforce communitys home for rea
74、l-time information on system availability,performance,security,and compliance.Having trust as the foundation of our culture is how we maintain our pace of innovation and deep customer and partner relationships at scale.We are committed to our customers privacy.Learn more in our Privacy Policy.Salesf
75、orce is committed to running the most secure,trusted,reliable,and available cloud computing service.“Trust was a business imperative when Salesforce was started,and it has been the foundation of our company ever since.If you dont have trust,you dont have anything you cant grow,innovate or ultimately
76、 succeed without it.”Keith Block Co-CEO,Salesforce13|Operating with Integrity Civic EngagementSalesforce advocates for public policy that supports our four core values:trust,customer success,innovation,and equality.Salesforces Government Affairs and Public Policy team works with policymakers and ele
77、cted officials around the globe on issues that impact our employees,our customers,our company,our communities,and the environment.Salesforce participates in the legislative process in the U.S.by supporting candidates and causes that are important to our stakeholders.Salesforce is nonpartisan.We supp
78、ort candidates and eligible organizations of any party who share our priorities and align with our core values.We publicly disclose all contributions in reports filed with the Federal Election Commission and various state campaign finance commissions,as required by law.Salesforce also participates i
79、n a variety of organizations,coalitions,and trade associations to further our public policy interests and business goals.We review these memberships on an ongoing basis.Salesforce also encourages our Ohana members to play an active part in their communities through voting and educating themselves ab
80、out upcoming elections.We were proud to receive TurboVotes inaugural Turbie award for our civic engagement efforts.Visit to see details on Salesforces public policy activities,financial contributions,and memberships.Promoting our Values around the World In Reykjavik,Iceland,Amy Weaver,President,Lega
81、l and Corporate Affairs,and General Counsel,co-chaired the Women Leaders Global Forum In Germany,Salesforce Womens Network hosted over 110 girls for Girls Day,a countrywide initiative to increase girls interest in STEM careers sponsored by the Federal Ministry of Family Affairs and the Federal Minis
82、try of Education and Research In Singapore,we co-hosted the Ministry of Educations Tertiary Bursary Award Ceremony for students demonstrating financial need with Deputy Prime Minister Mr.Tharman ShanmugaratnamPolicy to Protect the PlanetSalesforce was an early and vocal proponent of Californias Sena
83、te Bill 100,which commits California to deliver 100%clean energy by 2045.On September 10,Governor Jerry Brown secured Californias place as a climate leader by signing the 100%Clean Energy Act of 2018 into law.Going forward,we will continue to advocate for similar policies that reduce the carbon inte
84、nsity of our electricity supply.Yes on 3 in MassachusettsSalesforce was proud to support Yes on 3,an effort in Massachusetts to explicitly protect transgender people from discrimination in public spaces like restaurants,hotels,and hospitals ensuring transgender people are treated fairly and equally
85、under the laws of the Commonwealth.The referendum passed with 68%of the vote,making Massachusetts the first state to uphold transgender protections at the ballot box.“A joint approach between governments and the private sector can have the largest impact on tackling the challenges our societies face
86、 today.”Amy Weaver President,Legal and Corporate Affairs,and General CounselStanding Up for Our City Where It All Began:Salesforce and San Franciscos Prop C CampaignSan Francisco is facing a homelessness crisis.Families are living in shelters or crowded single-room occupancy apartments,individuals s
87、uffering from mental illness and substance abuse are left without care on the streets,and our public spaces are unsanitary.Salesforce embraces our community,San Francisco,as a key stakeholder,which is why we joined a broad coalition of local citizens,business leaders,elected officials,teachers,and c
88、ommunity activists to support Prop C.This initiative was resoundingly approved by residents on the November 2018 ballot.Prop C creates a tax to fund the development of more housing and services for the citys homeless and housing insecure.The tax only applies to San Franciscos largest businesses thos
89、e that make more than$50 million in annual gross receipts.The tax will raise$300 million a year for the city to address homelessness.Salesforce was the only major company to support Prop C,and our engagement made a significant difference in the outcome of the campaign.Salesforce made substantial dir
90、ect and in-kind contributions to Our City,Our Home,the campaign for Prop C.Salesforces engagement included working in partnership with those directly impacted by San Franciscos homelessness crisis including hosting daily phone banks staffed by currently and formerly homeless individuals in Salesforc
91、e Tower.Prior to Salesforces involvement,Prop C might have failed to achieve a majority.By election night,campaign polling showed that 89%of voters were aware of the measure,leading to a strong mandate of 61%of San Franciscans who voted Yes on C.Salesforce continues to work with city leaders and oth
92、er key stakeholders to support homeless and housing insecure San Franciscans.$75 Million TO ADDRESS THE MENTAL HEALTH AND SUBSTANCE ABUSE CRISIS$45 Million TO PREVENT SAN FRANCISCANS FROM EVER EXPERIENCING HOMELESSNESS$30 Million TO KEEP OUR STREETS CLEAN AND SAFE$150 Million TO FUND APPROXIMATELY 4
93、,000 UNITS OF HOUSING FOR THE CHRONICALLY HOMELESS,HOMELESS YOUTH,AND FAMILIES WITH CHILDRENThe$300 million that this initiative will raise each year will fund much needed projects including:SALESFORCE SupplierSSupplier Sustainability At Salesforce,we are constantly working to incorporate sustainabi
94、lity into all areas of our business,including our supply chain.We know were most effective when we work together.Thats why,in September,Salesforce announced a new commitment to work with our suppliers to set their own robust climate targets.As part of our commitment to science-based targets,by 2025,
95、Salesforce will work with suppliers responsible for half of our total supplier-related emissions to set their own emissions reduction targets.Supplier Diversity We believe that partnering with small businesses and diverse suppliers is not just the right thing to do;it is smart business.We recognize
96、diverse suppliers as businesses that are 51%owned and operated by at least one of the following:minorities as defined by the country where the business was established;women;veterans;service-disabled veterans;persons who are lesbian,gay,bisexual,or transgender;or persons with a disability.In FY19,we
97、 implemented a new potential supplier registration portal,allowing us to collect deeper data on interested suppliers to get a more holistic understanding of their business and leadership.We work with industry leaders and organizations that are shifting the standards of supplier diversity.In FY19,we
98、joined the National Minority Supplier Development Council(NMSDC),National LGBT Chamber of Commerce(NGLCC),Womens Business Enterprise Council(WBENC),and the Technology Industry Group(TIG)to continue learning and supporting supplier diversity.In October 2018,Salesforce was a sponsor of the TIG Tech Hu
99、b at the NMSDCs annual conference,enabling networking and learning opportunities for those at the crossroads of supplier diversity and tech.We look forward to continuing to develop innovative solutions,engaging our top customers in supplier diversity,and creating resources to support supplier develo
100、pment.Supply Chain ResponsibilityOur suppliers are a critical part of the Salesforce community.In our supply chain,we work with suppliers that share our core values and operate with integrity,respect,and transparency.We encourage our suppliers to go beyond compliance to positively impact local commu
101、nities,ecosystems,and the environment.We outline our global supply chain expectations in our Global Supplier Code of Conduct,which serves as a guide to ethical supplier conduct.The Supplier Code applies to all third-party suppliers of products or services that are paid directly by Salesforce.One of
102、our key objectives is monitoring social and environmental performance in our supplier management process,and encouraging our suppliers to share in our values.In FY19,we kicked off this dialogue with a webinar with some of our top suppliers to set expectations,held a training with our sourcing organi
103、zation to educate and empower supplier managers,and also requested key suppliers to complete a Corporate Social Responsibility(CSR)performance assessment.15|Operating with Integrity 16|Protecting Our PlanetPROTECTING OUR PLANETThe Environment Is a Key Stakeholder The planet needs bold action now.Glo
104、bal experts such as the Intergovernmental Panel on Climate Change agree that we need to collectively curb global emissions by 2020 in order to avoid a 1.5 degree scenario.At Salesforce we recognize swift action is imperative to address climate change and know we cant do it alone.Collaboration with o
105、ther corporates,the public sector,and NGOs is a key step in driving positive change.Were proud to have achieved so many milestones in FY19,including leading the Step Up Declaration,opening our most sustainable office building to date Salesforce Tower in San Francisco signing our largest renewable en
106、ergy contract to date,and continuing to deliver all customers a carbon neutral cloud,and operating as a net-zero greenhouse gas emissions company.However,we also know that sustainability is an ongoing journey with no finish line.We measure success by ensuring that our sustainability efforts are inte
107、grated into decision-making processes and business operations in a transparent way.In 2017,we signed a letter supporting the recommendations of the Task Force on Climate-Related Financial Disclosures and have since worked with the recommendations,including conducting a climate-related scenario analy
108、sis.We also assess climate-related risks annually through a process that is integrated into a companywide risk assessment.In an effort to move toward more integrated reporting and to disclose investor-grade data,we use the Sustainability App on the Salesforce Platform to track and manage our environ
109、mental metrics.For the past two years we have also obtained limited third-party assurance for a number of our key environmental metrics and have included these metrics in our financial filings.In October 2018,we received the 2018 Finance for the Future Award in the category of Communicating Integrat
110、ed Thinking,which recognizes finance Protecting Our Planet17|Protecting Our Planetfunctions that play a unique role in ensuring that sustainability initiatives are front and center in organizations business models.Were constantly working to further integrate environmental sustainability into all tha
111、t we do and partner with stakeholders to catalyze climate action.To read more about our environmental initiatives,visit by Ernst&Young LLP.Please refer to pages 5861 for its Independent Accountants Review Report.18|Protecting Our Planet Global Leadership and CollaborationTo deliver unprecedented,tim
112、ely environmental action,we need to achieve new levels of collaboration among businesses,NGOs,governments,and other institutions on a global scale.We also know were stronger together.Thats why Salesforce participates in key environmental coalitions and working groups such as:Advanced Energy Buyers G
113、roup CERES BICEP Network Future of Internet Power RE100 Renewable Energy Buyers Alliance Step Up Coalition We Are Still In We Mean BusinessSalesforce is a proud member of the Renewable Energy Buyers Alliance(REBA)inaugural board.REBA is focused on helping to rapidly scale the number of companies tha
114、t are able to make impactful purchases of clean and renewable energy,ultimately helping the world transition to a zero-carbon energy future.The Global Climate Action SummitSalesforce was proud to be a major sponsor of the Global Climate Action Summit in September 2018,where sectors came together to
115、accelerate collective climate solutions.Salesforce focused on taking action through three key programs:Oceans,Arts and Education,and Climate and Energy.Oceans Held a two-day immersive Ocean Hack,a Salesforce collaboration with Project Everyone and Wild Labs that brought together a diverse,global gro
116、up of innovators to develop solutions to ocean-related challenges Hosted 1,000 Bay Area students at the California Academy of Science for a hands-on learning experience on oceans and climate scienceArts and Education During the week,a local San Francisco artist created a mural in Salesforce Park fea
117、turing local marine species that will be impacted by climate change either through rising bay levels or acidification due to the warming of our oceans.The final mural is currently on display in the UCSF Benioff Childrens Hospital.Climate and Energy Salesforce announced the Step Up Declaration,leadin
118、g 20 other companies in making strategic corporate commitments to ensure a climate turning point by 2020.Salesforce leads the Step Up Declaration At the Global Climate Action Summit,Salesforce announced the launch of the Step Up Coalition,a new alliance dedicated to catalyzing the climate action the
119、 world needs now by demonstrating and enabling a reduction of greenhouse gas emissions across all economic sectors and ensuring a climate turning point by 2020.Salesforce is proud to have been the first company to sign the pledge and is now joined by more than 20 other companies committed to taking
120、action and working collaboratively to affect change.To join,each company had to bring forward its own new commitments to drive climate action.Read more about Salesforces Step Up commitments.Sustainable Real EstateAfter 2020,all major new Salesforce office interiors will align with LEED Platinum v4 s
121、tandards and pursue net zero carbon certification by 2030Advocacy&CollaborationLead geographies where we operate toward a just transition to a low-carbon economyTransportationBy 2020,expand internal price on carbon,offsetting 100%of business travel and employee commuting emissionsSupply ChainBy 2025
122、,50%of Salesforce suppliers(by emissions)to set emissions reduction targetsWater LeadershipCommitted to We Mean Business Improve Water Security InitiativeInvesting in Climate ImpactBy 2022,$10M to invest in climate entrepreneurs and startupsof our global headquarters in San Francisco are now sourcin
123、g 100%renewable energy through CleanPowerSF,the citys community choice energy program.Meeting our 100%renewable energy goal is a key part of our strategy.However the ultimate goal is something bigger and more complex,because balancing our fossil fuel use alone wont be enough.We want a future in whic
124、h clean and renewable energy is powering all of the communities we operate in around the clock.Reaching this goal will take time,the deployment of new technologies,financial investment,and regulatory changes.*100%renewable energy here means sourcing renewable electricity from renewable energy source
125、s equivalent to what we use globally on an annual basis.Reviewed by Ernst&Young LLP.Please refer to pages 5861 for its Independent Accountants Review Report.Commitment to Clean and Renewable EnergyIn order to limit global warming to 1.5 degrees or less,the worlds electricity system must quickly tran
126、sition to non-polluting and emissions-free energy sources.This transition will have additional benefits such as improving air and water quality,public health,and wildlife and habitat health,among others.The main focus of Salesforces climate advocacy efforts are on policies that set the planet,and th
127、e geographies we operate in,on a just path to a low-carbon economy.This includes working to increase the proportion of clean energy in the communities where we operate and thus improve access for ourselves and others who are looking to purchase renewable energy.SB100 in California is one example of
128、the type of policies we engaged with in FY19.We also signed two support letters in Virginia advocating for renewable energy and clean technology advancements for the data center community and the states energy plan.Strategy for Achieving 100%Renewable EnergyIn FY19,we published our Clean Energy Stra
129、tegy,detailing how we plan to get to 100%renewable energy*by FY22.One hundred percent renewable energy here means sourcing renewable electricity from renewable energy sources equivalent to what we use globally on an annual basis.In FY19,we procured electricity from renewable energy resources equival
130、ent to 55%of what we used globally,predominantly through large-scale,long-term purchases and agreements that add additional renewable energy to the grid.Our purchases focus on catalyzing the construction of new sources of clean and renewable energy.In September 2018,Salesforce announced that all thr
131、ee office buildings(Salesforce East,Salesforce West,and Salesforce Tower)at the heart In January,Salesforce announced an exciting new milestone in renewable energy collaboration an all-new renewable energy aggregation deal in collaboration with some incredible partners and Salesforce customers Bloom
132、berg,Cox Enterprises,Gap,and Workday.Forging the Path to 100%Renewable Energy,TogetherSalesforce is committed to achieving 100%renewable energy by FY22.20|Protecting Our Planet FY19 Global Electricity Mix In FY19 Salesforce consumed 628 GWh of electricity globally.In alignment with the Greenhouse Ga
133、s Protocol,Salesforce calculates its carbon footprint using two established methods:location-based and market-based emissions.Location-Based Methodology We measure the actual(physical)carbon intensity and energy mix of the electric grids on which we operate.This is known as the location-based method
134、ology and is the key indicator of our collective progress toward achieving our long-term goal of transitioning the electric systems we operate on to low-carbon resources.We believe industries need to prioritize location-based performance because it more accurately reflects the opportunities and road
135、blocks to a clean and renewable grid.Market-Based Methodology The second method,known as a market-based calculation,is largely based off of the contracts we have in place for electricity,rather than the mix of resources providing the electricity physically used in operations.The below graph illustra
136、tes our efforts to balance or offset the impacts of our brown power use by bringing new sources of clean and renewable energy online today.The emissions associated with the fossil fuel consumption we havent yet balanced with renewable energy,we offset with carbon credits.1 The energy mix we didnt ba
137、lance with renewable energy purchases.In FY19,we offset the emissions associated with this remainder through the purchase of carbon credits.2 Utility scale projects that require long-term contracts for energy/environmental attributes.These include our Virtual Power Purchase Agreements.3 Renewable en
138、ergy that is procured by the lessor of a data center or office to meet our electricity use at that site.4 Programs in which our utility procures renewable energy specifically on our behalf for sale and delivery to us.The three buildings at our corporate headquarters in San Francisco sourced 100%rene
139、wable energy in FY19.5 The portion of the grid-mix where we operate that comes from renewable energy not otherwise used by specific consumers.Key Other Fossil Fuels Coal Natural Gas Nuclear Hydro Clean and Renewable628 GWhLocation-Based Methodology Key Grid-mix remainder (We offset these emissions w
140、ith carbon credits)1 Indirect large offsite purchases2 Supplier-provided renewable energy3 Utility renewable energy tariffs4 Grid-mix renewable energy content5628 GWhMarket-Based Methodology 21|Protecting Our Planet 22|Protecting Our Planet Operating as a Net-Zero Greenhouse Gas Emissions CompanyOpe
141、rating as a net-zero company puts an internal price on our greenhouse gas emissions,creating a financial incentive to support decisions throughout the business that reduce greenhouse gas emissions.Our StrategySince FY18,Salesforce has maintained net-zero greenhouse gas emissions by following a three
142、-step,iterative process:avoid,reduce,offset.In addition to our renewable energy work,to offset our climate impact and operate as a net-zero company,we support sustainable development projects through the purchase of carbon credits.1 These credits help offset Salesforces global Scope 1 and 2 emission
143、s.2 We took this further to deliver our customers a carbon neutral cloud by including indirect emissions(Scope 3)within our data center supply chain,such as the manufacture of servers,production and distribution of energy use at our data centers,and the impact of our customers using Salesforce on th
144、eir personal devices.Salesforce is proud to deliver all customers a carbon neutral cloud and operate as a net-zero greenhouse gas emissions company.Selecting High-Quality Carbon Offset ProjectsIn evaluating sustainable development projects we look for projects that maximize environmental and social
145、benefits.Additionally,projects go through independent third-party verification to ensure adherence to strict internationally recognized methodologies for quantifying emissions reductions,such as the Gold Standard.We are also partnering with carbon project specialists who conduct additional audits,ha
146、ve scale and reach,and share our core value of innovation.Read more about our journey to net-zero greenhouse gas emissions.Reviewed by Ernst&Young LLP.Please refer to pages 5861 for its Independent Accountants Review Report.1 Each carbon credit represents the removal/avoidance of one metric ton of c
147、arbon dioxide(or its equivalent)from the atmosphere.2“Scopes”are the standard way of categorizing emissions using the World Resources Institutes Greenhouse Gas Protocol.Our corporate commitments to reach 100%renewable energy and maintain net-zero greenhouse gas emissions encompass our Scope 1 and 2
148、emissions.FY19 HIGHLIGHTS:40+TEAMS25 EARTH DAY CELEBRATIONS20,000+HOURS OF VOLUNTEER TIME7,500+BADGES EARNED ON TRAILHEAD COMPLETING INTERNAL SUSTAINABILITY TRAINING31,500+BADGES EARNED ON TRAILHEAD COMPLETING EXTERNAL SUSTAINABILITY TRAINING3 Includes badges earned prior to FY19.INSPIRING EMPLOYEE
149、ACTIONOur green team,Earthforce,one of Salesforces many employee resource groups,is made up of more than 8,000 passionate employee volunteers dedicated to promoting and celebrating environmental responsibility at Salesforce.For more information on our Ohana Groups see page 37 of this report or visit
150、 23|Section Annual EmissionsSalesforce works to avoid and reduce our emissions where possible.To achieve this,we are committed to measuring and transparently disclosing our annual emissions,indicated in the following charts.For more detail on our environmental footprint,see the Report Details.Annual
151、 Emissions by Source Including Scope 1,2,and 3 Emissions(MTCO2e)Scope 1 includes direct emissions such as those from onsite natural gas combustion,leaked refrigerants,and so on.Scope 2 includes indirect emissions from the generation of acquired and consumed electricity,steam,heat,and cooling.The abo
152、ve emissions were calculated using a location-based methodology.The EPA defines CO2e as the number of metric tons of CO2 emissions with the same warming potential as one metric ton of another greenhouse gas.The above emissions were calculated using a location-based methodology.244,000201,000149,0001
153、32,000112,00080,00038,00035,00026,00028,00026,00023,000Data CentersBusiness TravelOfficesEmployee Commuting23|Protecting Our Planet FY17FY18FY19050,000100,000150,000250,000200,000OFFICEOTHERDATA CENTERScope 1 and 2 Emissions by Source(MTCO2e)050,000100,000150,000250,000300,000200,000178,000240,00028
154、6,000FY19 FY18 FY17 24|Protecting Our Planet Sustainable Real EstateStrategyFor Salesforce,real estate is much more than architecture and design.Its about creating a place where employees feel empowered to do their best work,and one that has a lasting positive impact on our Ohana,including our partn
155、ers,customers,communities,and the environment around us.Salesforce is committed to taking a proactive approach to how we site,design,construct,operate,and maintain sustainable,high-performance workspaces that cultivate innovation,stewardship,health,and wellbeing for our Ohana.Siting for Sustainabili
156、ty We infuse sustainability into the very beginning of Salesforces real estate process by prioritizing green-certified base buildings and incorporating sustainability criteria as part of our initial site search.In FY19,we went one step further,establishing green lease language to ensure mutual susta
157、inability benefit between building owner and tenant.Procurement and Design The Salesforce design standard,called Ohana Design,promotes collaboration,fun,sustainability,and employee wellness.One way we achieve this standard is by working closely with our procurement team to ensure we are bringing sus
158、tainable design and healthy materials into all of our spaces through our supply chain.We use our buying power to push industry demand for higher-quality materials,increased innovation,and better overall design.From installing carpet made from recycled fishing nets,to using low-VOC paint,to piloting
159、a new water-based,non-toxic finish on conference room tables,the choices we make might not always be that visible,but thats a good thing.Its a demonstration that sustainable building practices and healthy materials arent a sacrifice,but a natural fit in the future of our built environment.Salesforce
160、 Tower:Our Most Sustainable Building To DateSalesforce Tower San Francisco will be one of the most sustainable buildings globally.It beats the energy performance guidelines of San Franciscos green building code by more than 20%and is enrolled in SuperGreen San Franciscos 100%renewable energy program
161、.Additionally,the Tower will feature the largest onsite water recycling system in a commercial high-rise building in the United States(saving more than 7 million gallons of fresh water a year).The tower exemplifies our sustainable built environment program,including our focus on biophilic design,whi
162、ch means incorporating natural elements into our spaces the Tower contains roughly 25,000 plants!The interior design of Salesforce Tower officially catalyzed our healthy materials program in 2017.Salesforce included language in the procurement process that outlined our commitment to healthy spaces a
163、nd required vendors to be transparent about whats in their products.The process helped us identify healthier,more sustainable alternatives to build out our spaces,ultimately leading to a healthier environment for our Ohana.Construction and Certification We build our workspaces to meet leading green
164、building standards around the world,such as LEED,BREEAM,Fitwel,and Green Mark.We see the certification process as a helpful guide for real estate project accountability,transparency,and driving sustainability.But our sustainable built environment strategy is much more than just a certification proce
165、ss;its a framework for delivering world-class,high-performing,healthy spaces for our Ohana.As of FY19,Salesforce has achieved or is pursuing green building certification for 65%of our office space.Salesforce has long been committed to certifying our marquee offices and headquarters to LEED Platinum
166、standards and recently doubled down on these commitments.All new major Salesforce office spaces established after 2020 will align with LEED Platinum v4 standards,and pursue net zero carbon building certification by 2030.Ongoing OperationsWe continuously improve our design standard by including energ
167、y management initiatives,such as real-time energy and water submetering,to deliver energy savings and provide insight into our energy usage.We also work on innovative pilot solutions such as battery storage and smart sensors to optimize our high-performance,sustainable buildings.San Francisco is hom
168、e to our headquarters,and we fully support the citys ambitious Zero Waste 2020 requirements by rolling out our global centralized waste program and holding regular waste-sorting education and engagement programs.Leadership We work with industry leaders and companies that are shifting the standards o
169、f our built environment to a new normal that prioritizes human and environmental health.Were proud to be founding partners of the Tech Regenerative Collaborative and the USGBC Building Health Initiative.Additionally,weve signed on to important initiatives such as Center for Environmental Healths(CEH
170、)Purchase Pledge for Safer Furniture,leveraging our purchasing power to drive greater transparency and accountability.A Focus on Healthy MaterialsHealthy materials help us improve the performance of our space,and most importantly,our material choices can make our employees happier and healthier.That
171、s why we evaluate the health and environmental characteristics of the products that are entering our workspaces with our new internal score-based methodology.Salesforce created a healthy materials scoring tool to make informed,data-driven decisions on what types of products to procure based on four
172、categories:materials health,carbon,environment,and social responsibility.Materials Health Ingredient disclosure Chemicals of concern Carbon Environmental impact reduction throughout the products lifecycle Waste elimination Carbon footprint reductionSocial Responsibility Manufacturers social responsi
173、bility efforts within their company,community,and supply chain Risk to their own employeesEnvironment Product materials -Includes recycled,reclaimed or bio-based content,sustainable wood,etc.How its produced25|Protecting Our Planet WORKFORCE DEVELOPMENT26|Workforce DevelopmentSalesforce CultureAt Sa
174、lesforce,culture is our greatest competitive advantage it engages our people,drives the creation of our innovative products,and ultimately helps our customers succeed.We believe culture is a business imperative with real ROI.We were founded as a values-based business,and our culture is centered arou
175、nd our four core values of trust,customer success,innovation,and equality.We use these values to guide our near and long-term strategies,and over the past 20 years they have helped us create meaningful stakeholder value.Our commitment to equality allows us to attract and retain the best global talen
176、t.Our relentless focus on innovation created the worlds most complete CRM product portfolio.And our commitment to trust and customer success propelled us past$13 billion in annual revenue faster than any other enterprise software company in history.We are highly intentional about our culture.We prio
177、ritize it,we program it,we measure it,we innovate on it,and we hold ourselves accountable to it.Workforce DevelopmentSalesforce has been named a Best Workplace by Great Place to Work in:Australia Canada France Germany Japan India Ireland The Netherlands Singapore The U.K.The U.S.BEST WORKPLACEGreat
178、Place to WorkSalesforce announced four new towers around the world that will result in more than 3,000 jobs created:Dublin Atlanta Chicago San FranciscoFull-Time Employees010,00020,00030,00025,00030,00036,000FY19 FY18 FY17 27|Workforce Development28|Workforce Development Talent DevelopmentOur succes
179、s depends on our ability to attract,retain,and develop a talented workforce.With technology changing so rapidly,companies need to look beyond traditional,one-size-fits-all solutions and seek out new approaches to learning.At Salesforce,we do this foremost by offering learning and development content
180、 to all employees via Trailhead,our interactive learning platform.Trailhead allows any employee regardless of role or background to embrace new technologies and learn in-demand skills for free and at their own pace.Our Trailhead library includes hundreds of modules spanning technical skills(like Blo
181、ckchain Basics)to soft skills(like Cultivate Equality at Work and Culture of Feedback),with new content added regularly.In FY19,employees completed over 173,000 Trailhead modules specifically related to talent development.With an eye on building the next generation of global leaders,Salesforces Tale
182、nt Development team also creates customized,long-term development programs for our employees.These programs last anywhere from a few days to an entire year,with an emphasis on people managers and senior leaders.Our talent development work focuses on building what we call GREAT Leader Characteristics
183、 Salesforce Smart,Get It Done,Win as a Team,Motivate and Champion,and Courageous Communicator within a culture of transparent feedback.We work to inspire and enable our employees to be leaders in their respective roles,which means ensuring they grow at the same pace as the company by receiving timel
184、y feedback from peers,direct reports,and direct managers.At Salesforce,93%of employees say their workplace is great.2018 Great Place to Work SurveyLeading OhanaLeading Ohana is a program designed to transform executives over a year-long period into mindful,purpose-driven,globally minded leaders read
185、y to take our business and Ohana to the next level.It is a transformational leadership program designed to help vertical development with an emphasis on encouraging complex thinking.A key component of this program is working with purpose-driven organizations in developing communities and applying th
186、e leadership skills gained through the program.AccelerateAccelerate is a year-long program for high-potential employees who are not yet managers to prepare them to be future team leaders.The program provides participants with tools to become more aware of themselves and others,equips them with leade
187、rship behaviors,and teaches them what it means to be a leader at Salesforce.Supporting Employee Growth130 EXECUTIVE PARTICIPANTS TO DATE115 HOURS OF DEVELOPMENT PER PARTICIPANT560+PARTICIPANTS TO DATE55 HOURS OF STRUCTURED*DEVELOPMENT PER PARTICIPANT*Each participant is expected to drive their own d
188、evelopment beyond structured hours.29|Workforce Development FutureforceUniversity RecruitingOur Futureforce University Recruiting program is dedicated to attracting and cultivating next-generation talent.In FY20,we have a goal to hire 18%of Salesforces external workforce through Futureforce.FY19 was
189、 a year of global growth;we welcomed our first Futureforce recruits in Singapore and Sydney,and saw an explosion of growth across all business lines in India.We also hit the ground in Latin and Central America,hiring computer science interns to train under our engineering team in Buenos Aires.As inn
190、ovators,disruptors,and global shapers our recruits not only bring true trailblazing characteristics to our Ohana theyre ready to make an impact!Pathfinder Training ProgramIn 2018,we launched the Pathfinder Training Program,a program designed to train the next generation of Trailblazers.In partnershi
191、p with Deloitte,Salesforce trained Ivy Tech Community College students and Indiana Veterans with the technical and business skills to earn their Salesforce certifications,propelling them into a career in the Salesforce ecosystem.We plan to expand Pathfinder beyond Indiana in 2019.Some highlights fro
192、m our pilot year:3,000+BADGES EARNED ON TRAILHEAD10,000+HOURS OF TRAINING COMPLETED BOTH IN-PERSON AND ONLINE63%OF PATHFINDERS ARE WOMEN AND PEOPLE OF COLOR 17%OF PATHFINDERS ARE VETERANS“Through the Pathfinder program,Salesforce and Deloitte gave each of us the tools to build our future.Its been an
193、 incredible journey learning new skills and business strategies,working with companies that truly care about their staff.Im so thankful for everyone that helped create the Pathfinder program.Its been an amazing,fulfilling experience,that unlocked a part of me I knew was there,but didnt know how to a
194、ccess.Without Pathfinder,Id still be wandering around searching for my place.”Alec Sanderson Pathfinder Graduate Salesforce Administrator at WebrootPreparing a Future-Ready WorkforceWith equality as one of our core values,were committed to building a more diverse and inclusive workforce that mirrors
195、 the communities where we live and work.For the past 11 years,Salesforce.org has partnered with workforce development organizations that connect untapped talent to training and meaningful paid work experiences.Across the globe,nearly 600 young adults have joined the Salesforce Ohana from various int
196、ernship and apprenticeship program partners.We know that these work experiences and the networks they help young adults to build are critical to establishing a strong professional foundation.We are grateful for the many contributions that our interns and apprentices have brought to Salesforce.Year U
197、p Year Up interns spend six months at Salesforce and joined us in the Bay Area,Atlanta,Boston,Chicago,and New York City.They are young adults ages 18 to 24 who have completed six months of intensive technical and professional training through Year Up,which prepares them for a corporate internship an
198、d the opportunity to build their networks and their careers.Approximately 50%of Year Up interns continue working at Salesforce after their internships.Genesys Works Genesys Works interns spend nine months at Salesforce in the Bay Area and Chicago.They are high school seniors who complete intensive t
199、raining during the summer before their senior year,and spend senior year of high school going to school half-time and working half-time.The internships are typically the students first professional experience and help them explore careers before heading off to college.UK Salesforce.org Apprenticeshi
200、p Program We launched a new apprenticeship program in London in partnership with WhiteHat.WhiteHat is an apprenticeship provider focused on ensuring diverse representation in apprenticeships.We are hosting our inaugural class of apprentices,all of whom are working across various Salesforce.org depar
201、tments,including Customer Success,Marketing,Global Philanthropy&Engagement,and Employee Success.Kimberly Alejos Year Up Alum,Technical Writer,Salesforce30|Workforce Development100+Young Adults Participate in Salesforce.orgs Programs for Untapped TalentTrailheadTrailhead,Salesforces online learning p
202、latform that is available to the public,empowers users to learn the skills needed to thrive in the Fourth Industrial Revolution.It is a free,gamified,online learning platform that empowers everyone to learn in-demand skills,earn resume-worthy credentials,and connect to opportunity from mentorship to
203、 employment.Over 1.2 million Trailblazers have earned more than 12 million badges on the platform.Salesforces myTrailhead product allows customers to personalize Trailhead for their business with their brand and content to reinvent corporate learning and enablement.Salesforce is committed to workfor
204、ce development and dedicated to training and hiring for the jobs of tomorrow.We believe in using Salesforce for good.One of the ways we do that is through our interactive learning platform,Trailhead.Trailblazer HighlightSLauren enlisted in the Air Force at the age of 18,and after serving as an Urdu
205、Cryptologist Linguist,had a difficult time finding a job that required her linguistic skills once discharged.After being unemployed for three years,Lauren went from doing her first Trailhead module to becoming fully certified and employed as a Salesforce Admin in eight weeks,all while her newborn ba
206、by boy slept.She utilized Vetforce to help her power through training and is now a 3x Certified Salesforce Professional.Vanessa is a cancer survivor who had to drop out of the University of Iowa for treatment when she found out she had late-stage cancer.After three years of treatment that impaired h
207、er hips,she made a miraculous recovery and is back in the workforce developing a strong career with a commitment to getting her undergraduate degree.Vanessa credits the Trailblazer Community for giving her a second chance and recognizes that the community helped her gain not only the right skills bu
208、t also the confidence to pursue Salesforce career opportunities.Aaron was unemployed with no direction until a family friend told him about Salesforce.He experienced an overwhelming amount of encouragement from fellow Trailhead users on Twitter and felt he was finally going in the right direction as
209、 he began earning badges on the platform.The connections he made on Twitter motivated him to attend community events,and he found himself at Midwest Dreaming,where he made invaluable connections.Lauren Zolp Salesforce Business Analyst,Ledgeview PartnersAaron McGriff Salesforce Business Systems Analy
210、st,Masco CabinetryVanessa Villagomez Salesforce Consultant,Accenture31|Workforce Development32|Workforce Development Supporting the Military CommunitySalesforce is committed to empowering the military community to launch careers in the Salesforce ecosystem through our program,Vetforce.Vetforce is th
211、e Salesforce military community that provides free job training and career support to current service members,veterans,and military spouses.Now powered by the latest Salesforce technology,the Vetforce platform is equipped to train 35,000 veterans and military spouses.The new platform has 13 Salesfor
212、ce Career learning journeys to support our community from the start of their careers as well as throughout their professional growth.TRAIN:With curated training and free access to classes and certification exams.Vetforce trains veterans and military spouses to become Trailblazers.CONNECT:Veterans an
213、d military spouses come together in an exclusive digital community as well as in person to collaborate.EMPLOY:Vetforce members receive exclusive professional development and networking opportunities to enhance their career.In FY19 we also launched a publicly available Trailhead trail,Strengthen and
214、Diversify Your Workforce with Military Veterans,with four modules to evangelize the program and military hiring:Military Veteran Recruitment Strategy:Build a strategy and implement an action plan for hiring military veterans.Military-Friendly Workplaces:Implement inclusive workplace policies for mil
215、itary veterans and reservists.Vetforce:Discover Vetforce and get started on the path to career and community.Hiring Military Spouses:Build an adaptive workforce with military spouses.Earn the badge at sfdc.co/vetforcetrail.Sheldon Simmons is a Vetforce TrailblazerSheldon is a U.S.Navy veteran who se
216、rved for eight years.His path to working as a consultant in the Salesforce ecosystem shows how individual tenacity combined with great training and a supportive network can change someones life and career.Sheldon didnt know about Salesforce two years ago and had never worked in tech.He got his train
217、ing through the nonprofit Merivis and made lots of sacrifices to attend class while working a full-time job.His first job opportunity was with Salesforce Implementation Partner Cloud Co-op where he got hands-on experience and was able to put his first Salesforce Admin role on his resume.In just over
218、 a year,he is now four times certified,works as a consultant at PolSource,serves on the board of Merivis,was awarded a Golden Hoodie at the recent Dallas World Tour,and gives back to those just starting their Salesforce careers.Not only is his path inspiring but its also something Vetforce is strivi
219、ng to replicate for others who are just earning their first badge.Sheldon Simmons Salesforce Consultant,PolSourceHere are some of our successes so far:14,000+MEMBERS SIGNED UP AND VERIFIED ON SALESFORCE.COM/VETERANS81,000+TRAILHEAD BADGES EARNED1,180 SALESFORCE CERTIFICATIONS 400 MEMBERS CURRENTLY W
220、ORKING IN THE SALESFORCE ECOSYSTEMDriving Workforce Development:A Long-standing Partnership between Salesforce and the ArcSalesforce and The Arc San Francisco have partnered for 19 years in our San Francisco offices to serve people with developmental disabilities.The Arc San Franciscos mission is to
221、 transform the lives of adults with developmental disabilities by advancing lifelong learning,personal achievement,and independence.Salesforce not only employs Arc clients in our offices,but also has helped support the Arc at an organizational level.Here are highlights from the past 19 years of part
222、nership:The first Arc SF placement was one of the first 50 employees of SFDC.Board Representation:There have been nine Salesforce employees and alumni on the board over the past 10 years.Salesforce team members were founding members of the business advisory council Investing in Inclusion:Over$400,00
223、0 in corporate/matching grants and over$425,000 in employee and alumni donations Delivered keynote as a member of the Honorary Committee at the 17th Annual Arc Breakfast.This event is a celebration highlighting the vital work of The Arc San Francisco and the friends and“angels”who support the missio
224、n.Currently,there are 18 full-time employees in San Francisco,six part-time employees in New York City,and two full-time employees in Indianapolis.Were looking forward to expanding this partnership in Chicago and Seattle.2018 PROGRAM EXPANDS TO INDIANAPOLIS2017 PROGRAM EXPANDS TO SALESFORCE NEW YORK
225、2016 SALESFORCE DONATES$250,000 FOR EDUCATION AND EMPLOYMENT INITIATIVE2012 ARC SF ADOPTS SALESFORCE FOR CLIENT SUPPORT AND DONOR RECORD MANAGEMENT2004 SALESFORCE RECOGNIZED AS EMPLOYER OF THE YEAR AT ARC SFS WORKLIFE AWARDS2000 FIRST ARC EMPLOYEES IN SAN FRANCISCO OFFICE34|Advocating for Equality f
226、or AllEQUALITY FOR ALLEquality is a core value at Salesforce.We work to drive equality within our own walls and beyond,across four pillars equal rights,equal pay for equal work,equal access to education,and equal opportunities to succeed.We have established a number of programs to support these pill
227、ars including establishing an office of ethical and humane use of technology,making a human rights commitment,supporting employee resource groups that foster equality at work,and investing in companies outside of Salesforce that benefit both people and the planet.All businesses have the opportunity
228、to be a platform for change.At Salesforce we work with our employees,customers,partners,and communities to create a stronger company and a better and more equal world for all.We are honored to be recognized by Fortune as one of the best workplaces for diversity,but we know there is much more work to
229、 be done.Here are a few steps we are taking to advance equality:Adopting inclusive business practices:Inclusive Hiring and Inclusive Leadership Trailhead modules for our managers Building the diverse workforce of the future:Donated more than$15.5 million in grants to local Bay Area schools Elevating
230、 underrepresented voices:Hosted first-ever racial equality summit,Representation Matters,to inspire,empower,and elevate the tech industrys most underrepresented talentEqualityAs part of our ongoing work to promote equality in employee pay,opportunity,and advancement,since FY17 Salesforce has conduct
231、ed an internal salary assessment.The methodology analyzed the employee population based on objective factors that determine pay such as job function,level,and location.The assessment grouped employees in comparable roles,and analyzed salaries and bonuses of those groups to determine whether there we
232、re unexplained differences between women and men,as well as race and ethnicity,in the U.S.If there were,we made adjustments as needed to eliminate statistically significant gender-associated differences in pay.The path to equality is an ongoing journey,and we will continue to monitor and review comp
233、ensation regularly.Data as of 201831.6%Female68.2%Male.2%Non-BinaryGlobal Employees by Gender63.18%White25.16%Asian&Indian4.19%Hispanic or Latino2.79%Black2.76%Two or More Races1.47%Undisclosed.27%Hawaiian/Pacific Islander.18%American Indian/Alaska NativeU.S.Employees by Ethnicity35|Advocating for E
234、quality for AllOffice of Ethical and Humane Use of TechnologyWe recognize the transformative power of the technologies we create and their role in being a force for good around the world.Thats why we strive to develop and use our products in an ethical manner that upholds the basic human rights of e
235、very individual.Core to this effort is the establishment of the first-ever Office of Ethical and Humane Use of Technology.The office merges law,policy,and ethics to develop and implement a strategic framework for the ethical and humane use of technology across Salesforce.There are three key steps to
236、 our approach:Engaging Stakeholders Engaging Experts Generating InsightsEthical Use Advisory CouncilWe are not alone our entire industry is grappling with the human and societal impacts of modern technologies.Together,the issues we face are significant,and we know we cant tackle them alone.That is w
237、hy weve convened some of the top experts in ethics,technology,and corporate trust to guide us on our journey.The Advisory Council to the Office of Ethical and Humane Use of Technology is composed of a diverse group of front-line and executive employees as well as academics,industry experts,and socie
238、ty leaders from Harvard,Carnegie Mellon,Cornell Tech,and more.Commitment to Human RightsAlthough governments will always play a primary role in determining and protecting basic human rights in their jurisdiction,the private sector must also lead in this area by upholding and promoting human rights.S
239、alesforce is committed to working We want to make artificial intelligence(AI)accessible to everyone,not just data scientists,because we believe that democratizing AI can improve the state of the world.How we develop technology,including AI,is guided by our core values.They also guide the resources w
240、e create to empower our customers to implement AI safely,accurately,and ethically.Salesforce participates in a variety of organizations and human rights advocacy groups to further the safe and ethical use of AI.We partner with universities and nonprofits to develop AI methods that contribute to envi
241、ronmental and humanitarian causes and to innovation in healthcare.Finally,we give back to the AI community by publishing our research advancements in peer-reviewed forums,by awarding AI research grants to universities,and by sharing our best practices for ethical AI on einstein.ai/ethics with our cu
242、stomers.Ethical AI and AI For Goodwith governments,industry,consumers,civil society,and our customers to promote human rights.In FY19,we published our Commitment to Human Rights.You can read more about our Office of Ethical and Humane Use at know that technology is not inherently good or bad;its wha
243、t we do with it that matters.And thats why were making the ethical and humane use of technology a strategic focus at Salesforce.”Marc Benioff Chairman and Co-CEO,SalesforcePaula Goldman joins Salesforce as Chief Ethical and Humane Use Officer36|Advocating for Equality for All Ohana GroupsAt Salesfor
244、ce,we strive to create workplaces that are reflective of the communities we serve and where everyone feels welcomed,valued,heard,and included in our company.One of the ways we do this is through our employee resource groups,which we call Ohana Groups.Salesforce supports 12 Ohana Groups to provide a
245、community for underrepresented groups and their allies,offer professional development and mentoring opportunities,and empower employees to be responsive equality leaders in their community.We also have an executive sponsor program for our Ohana Groups,through which our leaders partner with individua
246、l Ohana Groups to help elevate the voices within each community,champion their initiatives,and speak up on their behalf when needed.We are fostering a culture of allies where every employee asks,listens,shows up,and speaks up for one another.This has resulted in nearly half of our employees being an
247、 Ohana Group member.In FY19,the Office of Equality convened all Ohana Group leaders for the first Global Ohana Summit to empower,inspire,and invest in our Global Ohana leaders and allies through FY19.The summit was a three-part training,development,and recognition program across the globe that aimed
248、 to empower our next generation of leaders at Salesforce.Salesforce has 12 official Ohana Groups:Abilityforce,Asiapacforce,BOLDforce,Earthforce,Faithforce,Latinoforce,Outforce,Womens Network,Southasiaforce,Vetforce,and our newest WINDforce(Worldwide Indigenous Network of Diversity)and Genforce.Read
249、about all of our Ohana Groups at Group leaders from around the world gathered at the first-ever Ohana Summit in San Francisco.37|Advocating for Equality for All 38|Advocating for Equality for All Investing for ImpactAt Salesforce,we put the wellbeing of our people and planet first.We want to ensure
250、that this technology revolution serves humanity to its fullest potential and benefits all citizens,not just a chosen few.We are in the position to lead the way for the next evolution of this movement and made major strides in 2018 with the maturation of the Salesforce Impact Fund,a$50 million Salesf
251、orce Ventures fund.The fund invests in mission-driven enterprise technology companies in education,sustainability,diversity and inclusion,and enabling technology for the social sector.The fund seeks investments with demonstrable social or environmental impact,market returns,opportunities to grow the
252、 Salesforce ecosystem,and drive customer success.In the past year we accelerated our investments and continued to prove out our thesis that the Salesforce Impact Fund is uniquely positioned to catalyze the growth of companies that are building products and solutions to benefit society.We supported t
253、hree of our existing portfolio companies with follow-on investments and invested in seven new companies across our four focus areas.We worked closely with our portfolio companies to provide valuable resources to support their growth and enable opportunities within the Salesforce ecosystem.In FY19 we
254、 also announced the launch of an impact investing alliance with Lumina Foundation and Robin Hood Foundation dedicated to investing in for-profit education and workforce development companies whose products,services,and technologies not only produce a positive financial return,but also have the poten
255、tial to alleviate or eliminate poverty.The members of this alliance will share information,knowledge,and deal flow around relevant investment opportunities,committing to an initial$15 million in co-investments to companies that are building products and solutions to benefit society.Navigate 2018:Wom
256、en in Enterprise Technology SummitIn February 2018,nearly 300 prominent women and allies from across the enterprise technology space gathered in New York City to hear from powerful women leaders at the inaugural Navigate 2018:Women in Enterprise Technology Summit,hosted by Salesforce Ventures and Wo
257、rk-Bench.Participants included New York City Deputy Mayor Alicia Glen,Salesforces EVP and GM of Salesforce Mobile,Leyla Seka,Fortunes Polina Marinova,and others who shared how theyve helped build iconic companies,navigated their careers,and their thoughts on the future of enterprise tech.65%OF FOUND
258、ERS OR CEOS ARE WOMEN OR MINORITIES$105MREVENUE GENERATED$183MADDITIONAL INVESTMENT CAPITAL RAISED981 NET NEW JOBS CREATED AT PORTFOLIO COMPANIES 800,000+STUDENTS SERVED,30%OF WHOM ARE LOW INCOME 5,000+METRIC TONS OF CO2 REDUCED492,000+INDIVIDUALS RECEIVED ACCESS TO NEW FINANCIAL SERVICES$7.7BIN DON
259、ATIONS AND GRANTS UNLOCKEDWe are proud of the growing portfolio,its impact on all our stakeholders,and its potential for the future.Here are key milestones that our 16 portfolio companies achieved in 2018:Guild Education joined the Salesforce Impact Fund in 2018Guild Education partners with leading
260、employers to offer education as a company benefit to support their front-line employees who have yet to earn a college degree.Through Guilds employer partners,more than 3 million adults are able to access an affordable degree at an accredited nonprofit university.In 2018,Guild announced groundbreaki
261、ng partnerships with both Walmart and The Walt Disney Company to offer no or low-cost degrees to their employees.These programs give millions of working adults a debt-free way to reach their educational and professional goals,enabling them to gain the skills they need to succeed in the future of wor
262、k and help close the skills gap.39|Advocating for Equality for All 40|PhilanthropyPHILANTHROPY41|PhilanthropySalesforce.orgSalesforce was built with the commitment to give back to the communities it serves and pioneered the 1-1-1 model of integrated corporate philanthropy,which dedicates 1%of Salesf
263、orces equity,1%of employee time,and 1%of product to communities around the world.Born out of the 1-1-1 model,Salesforce.org is a nonprofit social enterprise built around the belief that every change-maker creating a better world should have the tools and technology to make this happen.Technology is
264、the most powerful equalizer of our time,providing access to data,knowledge,and above all connections.Salesforce.org puts our technology in the hands of nonprofits,educators,and philanthropic organizations so they can connect with others and do more good.Our philanthropic and employee investments wor
265、k with schools and nonprofit partners to remove barriers to learning and increase access to opportunities,and we are committed to creating a global workforce that is more equitable,skilled,diverse,and prepared for tomorrow.We are a separate but integral part of the Salesforce Ohana.As a result,we ha
266、ve provided 40,000+nonprofits,educational institutions,and philanthropic organizations with our technology,donated$260 million in grants,and contributed more than 3.8 million hours of employee volunteering.Salesforce.org is committed to measuring the community outcomes across our three portfolios:Te
267、chnology for Social Change,Investments in Future Ready Leaders,and Community Engagement.In FY19,we published our first Salesforce.org Social Impact Report.Read more at salesforce.org.PhilanthropyPhilanthropy CloudSalesforce.org Philanthropy Cloud Is Leading with Purpose With Salesforce.org Philanthr
268、opy Cloud,we are ushering in a new era of giving.Todays employees are more socially conscious and engaged than ever before with their local communities and with the world at large.Thats why Salesforce.org and United Way partnered to create a platform that connects employees with the causes they care
269、 about most,turning them into citizen philanthropists.Connecting Citizen&Corporate Philanthropy at Scale:Employee Giving&Volunteering Matching Gifts&Grants Impact Reporting Consumer Engagement Philanthropy Cloud is built on the belief that doing good is good for business.Learn more about Philanthrop
270、y Cloud.FY19 EMPLOYEE VOLUNTEERING:1.1M+VOLUNTEER HOURS22K+ORGANIZATIONS BENEFITED100+COUNTRIES IMPACTED42|Philanthropy Company GivingSalesforce and Salesforce.org invested more than$60M in FY19 back into communities where we live and work.Salesforce is committed to giving back to the communities wh
271、ere we live and work,with a large focus on education,workforce development,and combating homelessness.This is a commitment focused on equality increasing access to opportunities at every step because we live in a world where equal access is not guaranteed.We believe in investing in youth from the cl
272、assroom to the boardroom,and all the milestones along the way.There is a widening youth-opportunity gap.On one side,there are 71 million employable youths who are out of school and out of work globally.On the other side,U.S.Bureau of Labor Statistics predicts that in 2020 there will be 1.4 million m
273、ore software development jobs than applicants who can fill them.This is most importantly for us a social imperative,but it is also an economic necessity.We take a holistic approach to a young persons career pathway and ask a simple question to guide our granting:Do todays youth have access to qualit
274、y education?We take this investment one step further by leveraging our technology and our skills to grow impact.Our philanthropic investments work with schools and nonprofit partners to level the playing field for youth to be better equipped with what they need to succeed.The world we envision will
275、see more young girls enrolled in computer science and more minority youths represented in technology careers.We believe equality starts with education.By investing in STEM academics,educator support,college and career readiness,and whole child programs,we are equipping youth with relevant educationa
276、l experiences.And we dont stop there.We believe in supporting young people in their career pathway through on-the-job training,mentorship/internship programs,and demand-driven skills,building a savvy workforce for tomorrows jobs.By bridging the youth-opportunity gap,Salesforce.org is committed to cr
277、eating a global workforce that is more equitable,more skilled,diverse,and prepared for tomorrow.When youth are in school,excited to learn,thriving,employable,and opportunity-ready,they blaze a trail toward a brighter future.Here are just a few of the ways we worked to bridge the youth-opportunity ga
278、p in FY19:Education$2M for Educator Support:In FY19,New Leaders and Salesforce.org announced a$2 million partnership to advance the organizations shared commitment to ensuring that all young people have the opportunity to attend a school today that prepares them to thrive tomorrow,wherever their stu
279、dies and aspirations take them.The grant the largest-ever commitment to an education nonprofit by Salesforce.org will support New Leaders evidence-based leadership development programs,with a special focus on building highly effective leaders for schools in the communities where Salesforce employees
280、 live and work.$15M in Bay Area Education:In FY19,Salesforce.org donated$15.5 million in grants to San Francisco Unified School District(SFUSD)and Oakland Unified School District(OUSD)to support district efforts to expand access to computer science,accelerate student math achievement,close equity ga
281、ps,and foster innovation in middle schools.Workforce$1M in Grants for the U.K.s Next Generation Workforce:In FY19,Salesforce.org announced$1 million in grants to School 21 and Ada to train the U.K.s educators and equip young people with the skills that will help them thrive in the 21st century.The g
282、rants to School 21 and Ada,$500,000 each,will be used to support new programs at both institutions as they nurture the talent and leadership skills needed for the jobs of the future.$1M Workforce Ready Investment in Germany:In FY19,Salesforce.org donated$1 million to support digital education and wo
283、rkforce development initiatives in Germany that support newcomers and refugees.Benefitting programs include CodeDoor.org,Joblinge,ReDI Digital School of Integration,and SchlaU Schule.Youth and Family Homelessness$2M to Combat Family and Youth Homelessness in the Bay Area:Salesforce.org donated$500,0
284、00 each to Hamilton Families and Larkin Street Youth Services.Salesforce.org also granted$1 million to the San Francisco Marin Food Bank,which supports food assistance for 210,000 people annually.Impact at DreamforceSalesforces annual user conference,Dreamforce,is an opportunity for Salesforce and S
285、alesforce.org to showcase our values,raise awareness for a number of Salesforce initiatives,and leverage our entire Ohana to make a positive impact on the community.16 YEARS OF CELEBRATION171,000 REGISTERED ATTENDEES83 COUNTRIES REPRESENTED10 MILLION ONLINE VIEWERSPhilanthropyEvery year,through a pr
286、ogram called“Dreamforce Gives,”Salesforce chooses initiatives to support and encourages thousands of Dreamforce attendees to donate and engage.$1M DONATED TO LARKIN STREET YOUTH SERVICES AND HAMILTON FAMILIES FOR THEIR EFFORTS TO END HOMELESSNESS IN THE BAY AREA$10M RAISED FOR UCSF BENIOFF CHILDRENS
287、 HOSPITALSWorkforce DevelopmentDreamforce is an opportunity for us to share our vision for the jobs of tomorrow.We were able to highlight our Future Ready and veterans initiatives through engaging content and meaningful activities.250+STUDENTS PARTICIPATED IN SUSTAINABLE DEVELOPMENT GOAL-FOCUSED COD
288、ING AND MAKERS ACTIVITIES 400+YOUNG ADULTS FROM 13 WORKFORCE DEVELOPMENT PARTNERS AT THE FUTURE EXECUTIVE SUMMIT46 VETFORCE MEMBERS WERE SPONSORED TO ATTEND THE CONFERENCE;30%OF COHORT JOB SEEKERS RECEIVED A JOB OFFER AT DREAMFORCEClimate ActionWe brought our values to life by sourcing responsibly,c
289、onserving resources,reducing waste,and inspiring our attendees to do the same.10M+GALLONS OF WATER CONSERVED BY ELIMINATING BEEF FROM MENU100%OF EMPLOYEE TRAVEL,ONSITE EMISSIONS,AND WATER USAGE OFFSET1ST EVER CLIMATE SUMMIT FEATURED ENVIRONMENTAL TRAILBLAZERS LIKE AL GORE,SYLVIA EARLE,ADRIAN GRENIER
290、,AND MOREAt Salesforce,we know that talent is everywhere but opportunity is not.The inaugural Future Executive Summit provided 400 eager young professionals from local nonprofit workforce development partners the opportunity to attend Dreamforce,an experience that helped them build professional netw
291、orks and skills essential for the careers of today and tomorrow.Dreamforces Inaugural Future Executive Summit43|Philanthropy44|Philanthropy Pledge 1%Salesforce is a Pledge 1%founder,member,and champion.We are active in creating a movement of businesses that integrate social impact into their company
292、 DNA.Following the 1-1-1 model that Salesforce pioneered,Pledge 1%encourages companies to dedicate 1%time,1%product,1%profit,and/or 1%equity to improve the world.Since its launch,thousands of companies have joined Pledge 1%to make their communities a key stakeholder in their businesses.Pledge 1%cele
293、brated its fourth birthday in November 2018,with Chief Executive Amy Lesnick ringing the Nasdaq bell on Giving Tuesday to honor the member companies that have gone public and celebrate the incredible new milestone of 8,500 companies.This fiscal year,four member companies that set aside 1%of equity p
294、re-IPO went public,igniting tens of millions of new dollars for philanthropic funding.In addition,approximately 5,000 new companies took the pledge this fiscal year.Join the Pledge 1%movement at pledge1percent.org.DocuSign is a social impact TrailblazerDocuSign is a social impact Trailblazer.Since i
295、ts founding in 2003,DocuSign has helped hundreds of millions of users around the world connect and automate how they prepare,sign,act on,and manage agreements,all while reducing their environmental impact.DocuSign is a Pledge 1%champion that committed to philanthropy at an early stage by pledging 1%
296、of equity,employee time,and product pre-IPO in 2015.This January,DocuSign reached an exciting milestone in its Pledge 1%journey with the launch of DocuSign for Forests a broad commitment to protect the worlds forests.DocuSign invites new and existing customers to improve their environmental and pape
297、r-use practices by taking a pledge at and by moving more of their paper-based processes onto DocuSign.In return,the company will donate an additional 1%of the expanded revenue from those customers to forest-protection causes,on top of$1.5 million already committed by the company and the DocuSign IMP
298、ACT Foundation.DocuSign has also embedded a calculator into its core eSignature product to showcase how people are reducing waste and positively impacting the environment.8,500+COMPANIES100 COUNTRIES$1 BILLION IN DONATED VOLUNTEER HOURS,PRODUCT LICENSES,PRO BONO RESOURCES,AND PHILANTHROPIC FUNDING15
299、0%YOY GROWTH45|Report DetailsREPORT DETAILS46|Report Details ESG Metrics and DescriptorsWe enhance the trust of our stakeholders by transparently disclosing our environment,social,and governance(ESG)policies and metrics.We consider and refer to recommendations in the following voluntary reporting fr
300、ameworks as part of this effort:The Financial Stability Board Task Force on Climate-related Financial Disclosures(TCFD)The Global Reporting Initiative(GRI)Standards The Sustainability Accounting Standards Board(SASB)Sustainability Accounting Standard for the Technology and Communications Sector,Soft
301、ware&IT Services industry(Version 2018-10)Each of these frameworks recommends disclosing policies and material metrics related to ESG topics.However,the concept of materiality is defined differently under these reporting frameworks and we do not attempt to formally reconcile the divergent uses of th
302、e term materiality by the GRI,SASB,and TCFD.At Salesforce,the key metrics we disclose are cross-referenced to these frameworks,when applicable.We also disclose metrics that are not explicitly mentioned by these frameworks,but that we believe are relevant to our ESG initiatives.Over time we will work
303、 to expand our disclosures and align more closely to the leading frameworks,even as the frameworks themselves rapidly evolve.We are supportive of the SASB and its mission to help businesses identify,manage,and report on the sustainability topics that matter most to their investors by providing marke
304、t-informed and industry-specific standards.We believe this will allow for increased transparency and comparability across companies.Although the SASB standards are designed for disclosure in financial filings to the Securities and Exchange Commission(SEC),they have not yet been formally adopted for
305、such use.The investor community welcomes such disclosures,and as such we have included a table in the Report Details as part of our sustainability reporting as well as links to our policies that contain more information on our ESG initiatives.We have also included a summary of our ESG initiatives in
306、 our annual report on Form 10-K for fiscal 2019 filed with the SEC on March 8,2019.47|Report Details DescriptionFY19FY18FY17GRISASBCompany OverviewOrganization nameSalesforceGRI 102-1Total revenue(in millions)$13,282$10,5401$8,4371GRI 102-7,201-1Geographic revenue split:Americas71%72%74%EMEA19%18%16
307、%APAC10%10%10%Primary brands,products,servicesProduct ListGRI 102-2Location of headquartersSan FranciscoGRI 102-3Countries of operationsGlobal LocationsGRI 102-4Markets servedSalesforce Form 10KGRI 102-6Association 102-13Key stakeholdersCustomers,partners,employees,communities,shareholdersGRI 102-40
308、Reporting periodFebruary 1,2018January 31,2019GRI 102-50Report cycleAnnualGRI 102-52Report GRI 102-531 Prior period information has been adjusted for the adoption of Accounting Standards Update No.2014-09,“Revenue from Contracts with Customers(Topic 606),”which the Company adopted on February 1,2018
309、.ESG Metrics and Descriptors48|Report Details DescriptionFY19FY18FY17GRISASBGovernanceGovernance StructureGovernance structureCorporate Governance GuidelinesGRI 102-18Audit Committee PracticesAudit and Finance Committee CharterGRI 102-18Board Compensation PracticesCompensation Committee CharterGRI 1
310、02-35,102-36Board Nominating PracticesNominating and Corporate Governance Committee CharterGRI 102-24Total Executive and Non-Executive Board Members131212GRI 102-22Board Average Tenure9 years8 years8 yearsGRI 102-22Independent Board Members77%83%82%GRI 102-22Board Gender and Ethnic Diversity38.5%42%
311、36%GRI 102-22,405-1Nominating and Governance Committee periodically reviews the Companys environmental,social,and governance initiativesYesNoNoGRI 102-29Board committee dedicated to privacy and ethical use of technologyYesNoNoBoard Remuneration DisclosureSalesforce FY19 Proxy StatementGRI 102-35CEO
312、compensation linked to total shareholder return(TSR)YesYesYesGRI 102-36Code of ConductCode of ConductGRI 102-16%of employees who read and acknowledged the Code of Conduct100%100%100%GRI 102-16Trust and SecuritySystem performance and Commitment to customer privacyPrivacy PoliciesGRI 418-1TC-SI-220a.1
313、Compliance Certifications and AttestationsCompliance websiteESG Metrics and Descriptors49|Report Details DescriptionFY19FY18FY17GRISASBGovernance,continuedPublic PolicyPublic policy practicesPublic PolicyGRI 415-1Political engagementPolitical ContributionsGRI 415-1SocialDiversity IndicatorsGlobal em
314、ployees35,99529,40125,178GRI 102-7Commitment to EqualityEquality PracticesGRI 405-2Employees by GenderGRI 102-8TC-SI-330a.3 Female31.60%30.90%31.00%Male68.20%68.69%68.79%Non-binary0.20%0.41%0.21%Employees by Gender(VP+)TC-SI-330a.3 Female22.30%20.90%20.90%Male77.50%78.87%79.10%Non-binary0.20%0.23%0.
315、00%Employees by Gender(Tech)TC-SI-330a.3 Female22.00%21.40%21.50%Male77.70%78.35%78.40%Non-binary0.30%0.25%0.10%ESG Metrics and Descriptors50|Report Details DescriptionFY19FY18FY17GRISASBSocial,continuedDiversity Indicators,continuedEmployees by Gender(Non-tech)TC-SI-330a.3 Female39.40%38.92%39.00%M
316、ale60.10%60.54%60.70%Non-binary0.50%0.54%0.30%Employees by Ethnicity(U.S.Only)GRI 405-1TC-SI-330a.3 White63.18%64.70%64.02%Asian&Indian25.16%23.87%24.84%Hispanic or Latinx4.19%3.90%4.05%Black2.79%2.53%2.61%Two or more races2.76%2.56%2.58%Undisclosed1.47%1.98%1.42%Hawaiian/Pacific Islander0.27%0.31%0
317、.31%American Indian/Alaska Native0.18%0.15%0.17%ESG Metrics and Descriptors51|Report DetailsDescriptionFY19FY18FY17GRISASBSocial,continuedEqual PayCompleted thorough global equal-pay assessment2YesYesYesGRI 405-2%of employees globally requiring pay adjustments5%6%11%of employees covered by an indepe
318、ndent trade union or collective bargaining agreements000GRI 102-41Talent DevelopmentPrograms for upgrading employee skillsWorkforce Development PracticesGRI 404-2Employees appraised via management by objectives100%100%100%GRI 404-3Open positions filled by internal candidates22%20%16%Employee engagem
319、ent396%96%96%TC-SI-330a.2Employee satisfaction490%88%86%2 To conduct the assessment,we group employees in comparable roles and analyze compensation of those groups to determine whether there are unexplained differences in pay.The global assessment considers differences in pay by gender.In the U.S.,t
320、he assessment also considered differences in pay by race and ethnicity.3 The engagement metric is based on ratings from an annual employee survey for the statement I am willing to give extra to get the job done.4 The satisfaction metric is based on ratings from an annual employee survey for the stat
321、ement I would recommend Salesforce as a great place to work.ESG Metrics and Descriptors52|Report DetailsDescriptionFY19FY18FY17GRISASBSocial,continuedCommunity EngagementCommunity engagementSalesforce.orgVentures InvestmentImpact Investment FundEmployee volunteering hours3,800,0005Donations to chari
322、table organizations(in partnership with Salesforce.org)$260,000,0005Nonprofit&higher education organizations offered services for free or at a discount(in partnership with Salesforce.org)40,0005Human RightsHuman rights 412-1Commitment to responsible 103-3Commitment to supplier diversitySupplier Dive
323、rsity PolicyGRI 414-1Supplier code of conductGlobal Supplier Code of ConductGRI 414-1Health and safety policyHealth&Safety ProgramGRI 403-1Ethical Use of TechnologyStrategy for ethical use of 102-16 5 To date as of January 31,2019ESG Metrics and DescriptorsDescriptionFY19FY18FY17GRISASBEnvironmental
324、Strategy and ManagementEnvironmental benefits of Salesforce productsSalesforce Form 10-KRenewable energy goal establishedYesYesYesGRI 302-4Net-zero emissions goal achievedYesYesNoFrequency and time horizon for identifying,and assessing climate-related risksEvery six months or more frequentlyGRI 201-
325、2Risk types evaluatedCurrent regulation,emerging regulation,technology,legal,market,reputation,acute physical,chronic physical,upstream,downstreamGRI 102-15Process(es)for managing climate-related risks and opportunitiesReporting Scope and MethodologyGRI 201-2Climate change risks and opportunitiesSal
326、esforce Form 10-KGRI 201-2Description of identified risks and opportunities Reporting Scope and MethodologyGRI 102-15Explanation of how climate-related issues are integrated into your business objectives and strategySalesforce Form 10-KGRI 201-2Climate-related scenario analysisPerformed informal 2-d
327、egree scenario analysis and national inputGRI 201-2Discussion of the integration of environmental considerations into strategic planning for data center reductions 305-5Engagement with supply chain on climate related issuesYesYesYesGRI 308-1WaterTotal water withdrawn globally(Million gallons)6195GRI
328、 303-3TC-SI-130a.2Sustainable Built EnvironmentPercentage of space achieved or pursuing green building certification65%64%51%6 As of fiscal year ended January 31,2019.FY19 was the first year we published this data externally,we therefore do not publish FY18 of FY17 metrics.ESG Metrics and Descriptor
329、s53|Report DetailsDescriptionFY19FY18FY17GRISASBEnvironmental,continuedNet Zero Greenhouse Gas Emissions and Carbon Neutral CloudScope 1 and 2 Market-Based Emissions163,000143,000138,000GRI 305-1,305-2Percentage Offset100%100%23%GRI 305-1,305-2Scope 3 Carbon Neutral Cloud-Related Emissions7,8181,000
330、236,000GRI 305-3Percentage Offset7,8100%100%GRI 305-3Platform PerformanceAverage power usage effectiveness(PUE)1.401.411.459GRI 302-3Average carbon usage effectiveness(CUE)0.610.630.719GRI 305-4Greenhouse Gas Emissions10Emissions by Scope MTCO2e Scope 1 Emissions5,0004,0004,000GRI 305-1 Scope 2 Emis
331、sions11281,000236,000174,000GRI 305-2 Business Travel and Employee Commuting Scope 3 emissions156,000134,00099,000GRI 305-3Emissions by Source MTCO2e Data Centers11244,000201,000149,000GRI 305-2 Business Travel132,000112,00080,000GRI 305-3 Offices1138,00035,00026,000GRI 305-1,305-2 Employee Commutin
332、g28,00026,00023,000GRI 305-3 7 For a detailed inventory of categories included in our carbon neutral cloud calculation,please refer to pages 5861 for Ernst&Young LLPs Independent Accountants Review Report.8 We launched our carbon neutral cloud program in FY18,using a new methodology to calculate Sco
333、pe 3 carbon neutral cloud related emissions.We therefore do not publish FY17 metrics.9 Represents core platform only.10 In FY19 Salesforce business expanded resulting in an increase of gross global emissions.11 Calculated using location-based methodology.Reviewed by Ernst&Young LLP.Please refer to pages 5861 for its Independent Accountants Review Report.ESG Metrics and Descriptors54|Report Details
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