1、Leadership Vision for 2025Top 3 Strategic Priorities for Infrastructure&IT Operations2Gartner for I&O leaders Follow Us on LinkedIn Become a ClientLeadership Vision for 2025Todays infrastructure and operations(I&O)leaders are facing a myriad of complex challenges in the near future.After years of di

2、gital transformation,enterprises are seeing the actual arrival of business-led IT.In fact,55%of CIOs plan to deploy GenAI,41%are introducing AI/ML tech,30%say they will be rolling out low-code/no-code development platforms,and 26%are driving distributed cloud digital technologies forward.This will s

3、hift how I&O teams support the business.Next,the evolution of AI,automation and other technology has rapidly accelerated the displacement of IT talent.I&O leaders need to reframe the skill sets required for this new order and how to move their teams to higher-value tasks.Finally,the move toward dive

4、rsification of technology in infrastructure is rising,leaving I&O leaders to manage increasingly complex IT infrastructure.I&O leaders must carefully manage technology,talent and time to deliver on goals and strategies for 2025,and can use this research as an action plan to meet challenges and inspi

5、re success.IntroductionWhat are the major trends defining the I&O landscape in 2025?What are the top challenges for heads of I&O in the year ahead?What actions do heads of I&O and their teams need to take to succeed?Key questions addressed3Gartner for I&O leaders Follow Us on LinkedIn Become a Clien

6、tLeadership Vision for 2025Top Trends and Priorities for Infrastructure and IT Operations LeadersSource:GartnerBusiness-led ITTechnology diversificationTalent displacementInfrastructure and IT operations leadersInspire collaborative technical risk managementRespond quickly to change through adaptive

7、 governanceLook beyond technology in your talent roadmaps4Leadership Vision for 2025Gartner for I&O leaders Follow Us on LinkedIn Become a Client3 Key Trends Shaping the I&O LandscapeBusiness-led ITIts increasingly common that business teams are taking the lead in identifying,selecting and implement

8、ing technology solutions that directly support their specific goals and needs.Theyre often doing so with minimal direct oversight from the central IT department.Technology diversificationInfrastructure is becoming more complex and diverse.This complexity is compounded by the need to deploy resilient

9、,distributed infrastructure consistently,all in the face of unpredictable customer demand.Talent displacementThe wide-scale introduction of AI,automation and other technologies promises to augment employee productivity and maximize their impact.This accelerates the need to reskill and redefine roles

10、 as technology makes existing skills insufficient or obsolete.5Gartner for I&O leaders Follow Us on LinkedIn Become a ClientLeadership Vision for 20253 Challenges and Actions for I&O LeadersAn average of 41%of systems are considered“beyond end of life or support,”and an average of 38%are incompatibl

11、e with target architectures and new projects.Sprawling technical debt serves as a blocker to I&O modernization.Collaborate and prioritize 01CHALLENGESACTIONTackle spiraling technical debtIt can be difficult to get all business units in agreement on how to tackle technical debt.Partner with stakehold

12、ers to identify where true risks to the enterprise exist.Go beyond the technical skillsOnly 15%of IT teams are very effective at meeting future business skill requirements.As AI and other emerging tech shift the role of IT,I&O leaders struggle to attract,engage and retain a workforce that can grow w

13、ith thebusiness.02CHALLENGESBuild the right workforceACTIONIn todays world,I&O teams need skill sets that go beyond just technical.Strategic,interpersonal relationships are key to the modern work environment.Focus I&O teams on developing nontechnical competencies like creative thinking,collaborating

14、 and communication.Create a resilient architecture Infrastructure technology diversification aims to mitigate risks associated with dependency on a single technology or vendor,improve scalability,and enable the organization to leverage the best tools and solutions available for different aspects of

15、its operations.However,this strategy brings complexities and additionalrisks.03CHALLENGESManage infrastructure diversificationACTIONI&O leaders must focus on being flexible,adaptive and resilient in todays complex,constantly evolving environment.Adopt a more flexible governance model with adaptive g

16、overnance and focus on resilient hybrid infrastructure that can grow with thecompany.6Gartner for I&O leaders Follow Us on LinkedIn Become a ClientLeadership Vision for 2025Most I&O leaders are weighed down by a problematic amount of technical debt.Teams create technical debt when they“borrow”agains

17、t long-term quality by making short-term sacrifices,taking shortcuts or using workarounds to meet delivery deadlines.The eventual build up of debt hampers modernization and creates a lot of risk for the enterprise.Technical debt is a distributed problem and requires a collaborative solution.However,

18、the agendas and priorities of various business units and IT will vary greatly when it comes to technical debt.This can make creating and executing a plan particularly challenging.A productive solution requires all parties to come to an agreement on risk,effort,budget and resourceallocation.Often,the

19、 most effective way to address these concerns is to agree on the enterprise riskappetite.This will create an aligned starting point where all stakeholders can agree on an acceptable risk posture and prioritize where funds are needed for improvements.A unified approach is key to managing infrastructu

20、res technical debtACTION01Collaborate and Prioritize Source:GartnerArchitectsI&O teams proactively collaborateApp/DevFinanceIT SecurityBusiness unitsSource:Gartner7Gartner for I&O leaders Follow Us on LinkedIn Become a ClientLeadership Vision for 2025Technology innovations and evolutions have shifte

21、d the roles of I&O teams.In fact,38%of CIOs expect AI to fully replace IT help desk in three years.More than half of I&O leaders expect GenAI to significantly impact their function in two to three years.These technologies are changing how the I&O workforce spends its time,which means I&O leaders mus

22、t move their talent to higher-value opportunities.Go beyond the technical Though technical skills remain a fundamental piece of I&O,leaders should also focus on developing staffs nontechnical skills.In todays enterprise,technical acumen is sometimes less important than highly transferable skills lik

23、e communication and strategic prioritization.Develop learning mapsI&O leaders build the strongest competencies among their team when they focus on supporting individual learning styles.Leverage a combination of learning methods,from formal training and acquiring foundational knowledge through books

24、to various on-the-job development activities.ACTION02Go Beyond the Technical SkillsLook beyond technology to keep your teams engaged with changeRotation Cross-functional Unexpected pairingsLearning activitiesCompetenciesBusiness acumenCollaborationDesign thinkingInnovative thinkingHackathons Risk ta

25、king CreationLeverage a learning map with formal training,foundational knowledge and on-the-job development to reinforce behaviors and improve competency proficiency.Source:GartnerPhysical designLogical designResilient systemsOperations qualityImplementation qualityChange managementProcessImplementa

26、tionDesign8Gartner for I&O leaders Follow Us on LinkedIn Become a ClientLeadership Vision for 2025I&O leaders listed improving infrastructure resilience of I&O services and products as a top goal for 2025.As infrastructures become more complex,resilience becomes a bigger challenge.Five key factors i

27、nfluence the robustness,resilience and observed(“real-world”)availability of systems:change management,physical design,logical design,implementation quality and operations quality.Resilient systems:Minimize the risk of failure Recover quickly from failure Operate with reduced capabilities rather tha

28、n failingoutrightI&O leaders can support these factors with a range of technology initiatives,including cloud management platforms,orchestration tools for automating workflows and processes across different environments and adopting infrastructure as code practices.ACTION03Create a Resilient Archite

29、cture Deploy resilient hybrid infrastructure for business growth360-degree coverage for CIOs and their teamsExpert guidance and tools to maximize success at every levelValidate your vision and empower teams to execute with confidence.ClOs rely on Gartner for Technical Professionals(GTP)to kickstart

30、their most crucial projects.Instead of starting from scratch,they tap into expert resources to help accelerate their teams performance.GTP offers purpose-built tools,proven technical plans,assessments,models,step-by-step guides,reference architectures and roadmaps all designed to help you achieve be

31、tter business outcomes when you engage as a team.2025 Gartner,Inc.and/or its affiliates.All rights reserved.CM_GTS_3259652Get access to technical experts and role-specific peer communities with GTP.Data&AI ArchitectsInfrastructure&Cloud ArchitectsSoftware&Applications ArchitectsSecurity ArchitectsCI

32、SO/Security&Risk LeadersCDAO/Data&Analytics LeadersSoftware Engineering LeadersHead of Infrastructure&IT OperationsEnterprise IT LeadersGartner Research BoardExecutive ProgramsGartner for CIOsGartner forIT ExecutivesGartner forC-Level Leaders+their teamsGartner forTechnical ProfessionalsLeadership v

33、ision and strategyPlanning and managementTechnical implementation and executionExplore these additional complimentary resources and tools for I&O leaders:Actionable,objective insightAlready a client?Get access to even more resources in your client portal.Log InWebinarGartner Leadership Vision for 20

34、25 for I&ODiscover what good infrastructure looks like and how to modernize what you currently have.Watch NowWebinar2025 Technology Adoption Roadmap for I&OExplore the implications of deployed technologies and their impact on the future of IT.Watch NowToolI&O AcceleratorsAchieve your strategic goals

35、 faster with self-service tools that include downloadable templates,case studies and quick lessons.Learn MoreToolInfrastructure&IT Operations Effectiveness DiagnosticBenchmark performance and develop key actions to differentiate highly effective infrastructure and IT operations leaders.Learn More 20

36、25 Gartner,Inc.and/or its affiliates.All rights reserved.3235048Connect With UsGet actionable,objective insight that drives smarter decisions and stronger performance on your mission-critical priorities.Contact us to become a client:US:1 866 263 8917 International:44(0)3301 628 476Become a ClientLearn more about Gartner for I&O Leaders connected to the latest insight