詢問、接收、重復：利用通用人工智能轉變知識管理.pdf

1、 Infosys Consulting 2025April 2025Harnessing Gen AI to Transform Knowledge ManagementRamakrishna Manne Partner Business ConsultingSachin PadhyePartner Business ConsultingAsk,Receive,Repeat Infosys Consulting 2025ImpactAGENDAAGENDAHow?LearningsWhat?DemoWhy?Infosys Consulting 2025The Why!:High Intelle

2、ctual Capital Opportunity Cost With over two decades of knowledge accumulated through various sources,Infosys Consulting knowledge database was spread across various SharePoint sites,Personal OneDrive accounts and Teams sites,making it difficult to access information quickly and draw meaningful insi

3、ghts from the available contentPoint of ViewsProposals/RFI/RFPCase StudiesInternal Research/Thought LeadershipRight information,at the right time,right place,and in the right context is critical for business success.Organization built on Tribal Knowledge If you dont know who to contact,you could be

4、missing out helpful resources Infosys Consulting 2025The Why!:Enhance Cross-practice CollaborationCMECommunications Media and EntertainmentSUREServices,Utilities,Resources,EnergyMFGManufacturingHLSHealth and Life SciencesFSIFinancial Services and InsuranceCRLConsumer,Retail and LogisticsAIXArtificia

5、l Intelligence and ExperienceWTWorkforce TransformationTTTechnology TransformationDPDigital PlatformsVerticalsHorizontalsCMTCRLFSIHLSMFGSUREAIXDPTTWT Infosys Consulting 2025The Why!:Nature of Consulting WorkShort Engagements01Standard consulting engagements run 3 monthsSome discovery engagements cou

6、ld be as short as 4 weeks02Repeatable ProjectsShort engagements can be repeatableFor example,Infosys may perform vendor assessment for a new software at multiple clients03Deliverables are ArtifactsDeliverables for projects could be PPT,XL spreadsheets,or PDFsSignificant time&effort spent building ea

7、ch artifact from scratch04Value to CustomerIn cases of time&material billing,reducing time in building artifacts saves costs for clientsLeveraging learnings from similar projects can create benchmark delivery Infosys Consulting 2025The Why!:Influence a More Efficient Sales StrategyIncrease transpare

8、ncy throughout sales organization to ensure that no duplicative sales work is being done.Utilize existing research available within the Infosys ecosystem for client discussions.Leverage previously existing client relationships from other parts of the firm.Search for content real time during sales me

9、etings instead of the usual follow up emails/meetings.Democratized access to knowledge assets from all regions and practices to bring best solutions for clients.Infosys Consulting 2025The Why!:Infosys AI First Approach*Source:McKinsey&Co(2023),Gartner(2023)*Projected value0%20%40%60%80%2020202120222

10、0232024Percentage of Enterprises Using AI driven ToolsAdvancements in LLMs have led to never-before-seen levels of natural language understanding.LLMs are particularly conducive to Knowledge Management platforms because:Scalable and Accessible:Cloud based AI platformsAllow for Fine-Tuning and Custom

11、ization:train your modelReal-Time Collaboration(chatbots,etc.)On demand KM(24/7 access):no more waiting for an email response Infosys Consulting 2025The Why!:Does Your Business Have Similar Challenges?Information is an organizations most critical asset,and it becomes meaningless if it cannot be foun

12、d and retrieved efficientlyAverage time spent per week by employees searching and gathering information-McKinsey report9.5 Hours#860%Number of searches workers take to find the right document and informationCompany executives feel lack of time and understanding of how to search prevent employees fro

13、m finding relevant information-SearchYourCloud survey-Forbes Infosys Consulting 2025The What!:Unified Gen AI Knowledge PlatformExplore case studies on a particular topic leveraging a huge wealth of information within Infosys Leverage experience from past engagements more effectively without reinvent

14、ing the wheelUtilize available research available within Infosys ecosystem for your client discussionsBreak the barriers and engage in cross-practice collaborationExplore the power of collective expertise accumulated over decades within the firmSummarized ResultsRelevant ContextIntegrated KnowledgeE

15、fficient AnaloguesIncreased CollaborationQuicker SearchesUnified databaseSupports different file typesInfosys Consulting internal KM assetsIInfosys enterprise-wide accessible assetsInfosys Consulting Customer Research Center assetsAccessible Databases Infosys Consulting 2025The What!:Navi InsightsFu

16、ll demo to followAsk,Receive,Repeat Infosys Consulting 2025The What!:Navi InsightsSummarized answer gleaned form Infosys materialsReference artifactRecommended prompts for further explorationFull demo to followAsk,Receive,Repeat Infosys Consulting 2025Ask,Receive,RepeatThe What!:Gen AI Knowledge Pla

17、tform Extended to Other ApplicationsFull demo to follow Infosys Consulting 2025The How!:ArchitectureAzure Open AI 4 OmniGemini Pro Vision 1.5Documents broken into semantic vectors for deeper contextual understanding Image-based search information retrievalVector Database Infosys Consulting 2025The H

18、ow!:Document Injection ProcessPPT or Image?Document ReaderConvert to ImageVision ModelExtract TextGenerate Questions&AnswersCreate EmbeddingsCreate Chunks Recursive Character Split Semantic ChunkingWrite into Vector DB indexDoneTest results acceptable?YesNoYesNoInput Documents Infosys Consulting 202

19、5The How!:Approach to Deliver GenAI Powered KM Content LibraryBuilt teams site with folder structure to get practice groups used to uploading contentScope ExpansionOver 20,000 artifacts across practices with a network of KM ambassadorsPilot&UAT Pilot with 4 practices and 300+Assets;Iterative Testing

20、&Refinement using initial content libraryLaunch Organization wide roll out of Navi Insights tool across all practices and geographiesStrategic Vision Leadership recognized the critical need for efficient knowledge managementUser TrainingTrainings and workshops to enable employees to use the tool eff

21、ectivelyNavi InsightsAzure OpenAI 4 OmniGemini Pro Vision 1.5Documents broken into semantic vectors for deeper contextual understandingImage-based search information retrieval Infosys Consulting 2025LLM Model Training initiated,focusing on the core databaseAPRIL 2024User testing with limited set of

22、usersJULY 2024Enable more content including trainings and learning content making it one stop Knowledge HubFUTURE(ONGOING)Pilot launched with 4 practices,testing on a limited set of assets and initial UATMAY 2024Full database integration&live deployment to a selected team,with ongoing expansionJUNE

23、2024Go-live for all the employees of InfosysSEPT 2024The How!:Example Implementation Timeline Infosys Consulting 2025The Impact!TIME-SAVING Reduces search time by 30 min per search resulting in over 3,000 hours saved since the launch Figures based on over 6,171 transactions from 693 active usersCLIE

24、NT SUCCESS Strong value proposition showcased via RFPs,Infosys AI days Proven roadmap for impactful AI driven KM solutions Establishes Infosyss leadership in Gen AI solutionsIMPROVED WORK OUTPUT Synthesized diverse data for high quality insights Centralized knowledge access for consistency&standardi

25、zation Contextualized data for informed decision makingENHANCED COLLABORATION Simplifies knowledge sharing across practices Reduced knowledge loss from employee turnover Infosys Consulting 2025Learnings&ChallengesQuality of ResponsesLarge documents introduce stale data&slow down processing.Proper go

26、vernance and technology are essential to maintain output quality.GovernanceOwners/SPOCs responsible for document quality.Provide latest documents and remove stale data.TechnologyAdvanced RAG(Retrieval-Augmented Generation)concepts enhance accuracy and effectiveness.Re-ranking retrieved content prior

27、itizes relevant data.Quality InputsQuality of documents influences output accuracy.Proper data-curation,meta-data tagging,and vector embedding selection are crucial.User PromptsWell-crafted queries impact retrieval and responses.User training sessions and sample examples of good prompts improve resu

28、lts.Caching FAQs optimizes performance.Data Gathering and Curated ContentData spread across multiple repositories.Ensuring factual accuracy is difficult due to redundant information across sources.Processing Large Document SetsTime and effort-intensive processing and ingestion.Automatic/semi-automatic pipelines help address this challenge.LearningsChallenges Infosys Consulting 2025Infosys Navi Insights See it in Action!Infosys Consulting 2025DemoDemo