1、BOMA中國研究委員會出品2020年9月1BOMA中國研究委員會出品2020年9月BOMA中國2020年商務樓宇租戶滿意度基準報告2020 BOMA CHINA OFFICETENANT SATISFACTION BENCHMARK REPORTBOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACH

2、INABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA目錄中美商務樓宇租戶滿意度對比分析商務樓宇租戶滿意度調查之結果分析未來辦公需求展望附錄BOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHIN

3、ABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA商務樓宇租戶滿意度調查之結果分析BOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINAB

4、OMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA以資產管理增值為導向專注于商業地產 中立第三方權威調研放眼全球對標國際標準租戶視角樓宇全面體檢以BOMA中國基準數據為行業標桿專家把脈權威解讀指導樓宇提升助力樓宇保值增值協助集團客戶建立內部基準數據BOMA中國商務樓宇租戶滿意度調研權威性來源：BOMA4BOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOM

5、ACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMA中國商務樓宇租戶滿意度調研全面性客觀評估第三方管理水平采用國際通用的租戶滿意度專業問卷提供資產管理方向集團大腦業主管理層決策依據建立您的資產組合內部基準客觀評估租戶對業主服務的滿意度租戶需求的放大鏡查缺補漏協助業主建立自身滿意度評價體系來源：BOMA5BOMAC

6、HINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMA中國商務樓宇租戶滿意度調研專業性國際通用專業問卷含12大項89題租戶服務物

7、業管理人員租戶服務維修與維護人員樓宇系統設備和運營生命安全系統應急服務安全服務與人員停車服務與人員保潔服務與人員保潔服務公共區域樓宇形象與外觀便利設施會計/結賬租賃服務來源：BOMA注：具體問卷內容將隨每年全球商業地產趨勢變化做出微調6BOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABO

8、MACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA7BOMA中國商務樓宇租戶滿意度調查結果（2014-2020）Y-O-Y：Year over Year 每年同比-2pp+7pp201875%201779%201681%201574%-4pp201467%+7pp201977%+2pp202085%+8pp來源：BOMAY-O-Y-4pp7BOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACH

9、INA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA8BOMA中國商務樓宇租戶滿意度調查分析匯總（2016-2010）59%77%81%86%86%87%87%89%90%90%94%94%便利設施樓宇系統設備和運營保潔服務與人員停車服務與人員不動產服務會計/結賬安全

10、服務與人員租戶服務維修與維護人員樓宇形象與外觀生命安全系統應急服務不動產服務租賃服務租戶服務物業管理人員保潔服務公共區域BOMA 2016BOMA 2017BOMA 2018BOMA 2019BOMA 20208來源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHI

11、NABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA9BOMA中國商務樓宇租戶滿意度調查結果分析滿意度前三名滿意度后三名保潔服務與人員保潔服務（公共區域）租戶服務（物業管理人員)不動產服務（租賃）86%86%86%61%74%2019年便利設施）樓宇系統（設備和運營)42%70%保潔服務（公共區域）租戶服務（物業管理人員)便利設施不動產服務（會計/結賬）2018年82%33%60%73%82%便利設施）樓宇系統（設備和運營)44%66%安全服務和人員80%保潔服務與人員保潔服務（公共區域）租戶

12、服務（物業管理人員)不動產服務（租賃）/生命安全系統應急服務94%90%61%81%2020年便利設施）樓宇系統（設備和運營)59%77%994%來源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BO

13、MACHINA BOMACHINABOMACHINABOMACHINABOMACHINA107年期均值最高的三項保潔服務（公共區域）租務服務（物業管理人員）不動產服務（租賃）7年期均值最低的三項2020年加權增速最快的三項便利設施樓宇系統（設備與運營）保潔服務與人員便利設施樓宇系統（設備與運營）安全服務與人員88%85%83%47%67%76%26%15%13%注：加權均值為2014-2020年均值BOMA中國商務樓宇租戶滿意度調查結果匯總(2014-2020)10來源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINAB

14、OMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA112020 BOMA中國商務樓宇租戶滿意度同比2019年表現提升 安全服務和人員便利設施滿意度上升17pp停車服務與人員滿意度上升9pp滿意度上升9pp11來源：BOMABOMACHIN

15、A BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA122020 BOMA中國商務樓宇租戶“不滿意率”關鍵詞 辦公室燈具更換 樓層洗手間清潔

16、 健身俱樂部/設施 樓宇定期刊物發行 分類垃圾回收員工餐廳洗車服務 公共會議室12來源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACH

17、INABOMACHINA13物業親切友好大堂清潔水平電梯清潔水平滿意度最低滿意度波動最大滿意度增速最快滿意度降速最快96%96%96%出租車叫車公共會議室分類垃圾回收冬季辦公室溫度夏季辦公室溫度辦公室空氣質量員工餐廳樓宇洗車服務健身俱樂部/設施員工餐廳清潔水平發行定期刊物31%40%40%32%31%26%-20%18%11%10%注：此增/降速為加權增/降速；滿意度波動參照值為標準差2020 BOMA中國商務樓宇租戶滿意度調查之最53%13滿意度最高來源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHIN

18、ABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA142016年物業管理人員2018年2020年物業維修人員安保服務人員停車服務人員保潔服務人員(均值）態度專業性效率91%84%81%86%78%78%81%75%76%77%73%-84%-80%84

19、%78%79%注：相同問題所有服務人員中滿意度最高的人員類型相同問題所有服務人員中滿意度最低的人員類型BOMA中國商務樓宇租戶滿意度調查服務人員結果分析2019年態度專業性效率90%80%79%87%76%76%81%72%82%79%74%-86%-81%85%76%80%態度專業性效率96%93%90%91%85%85%89%86%87%85%-84%-81%89%87%86%14來源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOM

20、ACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA15注：滿意度波動參照值為2014-2019 標準差BOMA中國商務樓宇滿意度表現最穩定前十項(2014-2020)滿意度滿意度連續三連續三年上年上大堂清潔水平維修人員態度電梯清潔水平停車處維護培訓計劃在緊急事件中是否有效外側入口以及廣場清潔水平大堂公共區域維護維修物業

21、管理人員態度緊急通告易懂度培訓分發資料充足有效15來源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA16BO

22、MA中國商務樓宇滿意度波動最大前十項(2014-2020)商業配套公共會議室分類垃圾回收辦公室溫度適宜門禁系統辦公室空氣質量員工餐廳清潔樓層洗手間清潔水平注：滿意度波動參照值為2014-2019 標準差定期刊物發行電梯質量16來源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINA

23、BOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA17便利設施,12%樓宇外觀,6%樓宇管理,21%租戶服務,15%綠化管理,1%建筑健康與安全,45%BOMA中國商務樓宇租戶滿意度指標重要性分析2020 滿意度重要性排序2019 滿意度重要性排序便利設施,7%樓宇外觀,3%樓宇管理,18%租戶服務,17%綠化管理,3%建筑健康與安全,52%17來源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOM

24、ACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA182020 BOMA中國商務樓宇企業租戶對選址考量因素重要性排序37.0%21.0%13.0%9.0%8.0%5.0%5.0%2.0%0.0%0%0%0.0%5.0%10.0%15.0%20

25、.0%25.0%30.0%35.0%40.0%區位樓宇品質 公司決策 租金水平 商務氛圍 物業管理 公共交通 空間需求停車樓宇維護其他18來源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACH

26、INA BOMACHINABOMACHINABOMACHINABOMACHINA19商務樓宇提升運營能力的關鍵 員工培訓及員工發展管理系統培訓系統管理工具專業供應商提升服務質量及服務效率的四大重要因素BOMA中國商務樓宇租戶滿意度提升關鍵19來源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINAB

27、OMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA20中美商務樓宇租戶滿意度對比分析BOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABO

28、MACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA21BOMA中國商務樓宇租戶滿意度調查中美對比85%202087%75%201886%77%201987%來源：BOMA、Kingsley21BOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMA

29、CHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA222020 BOMA中國vs美國主要城市租戶滿意度對比華盛頓芝加哥洛杉磯-1.1%-0.8%3.4%1.1%3.9%Y-O-Y年同比變化丹佛0.6%91%達拉斯-0.7%88%90%90%88%波士頓2.0%西雅圖2.3%90%86%紐約-1.4%86%中國10%85%3.6%87%舊金山91%91%邁阿密亞特蘭大90%來源：BOMA、Kingsley22BOMACHINA BO

30、MACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA23未來辦公需求展望BOMACHINA BOMACHINA BOMACHINA BOMACHIN

31、ABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA24中國租戶擴租計劃27%14%16%73%86%84%202020192018有擴租計劃無擴租計劃24來源：BOMABOMACHINA BOMAC

32、HINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA25中國租戶對辦公面積的未來需求展望42%36%38%57%62%60%1%2%2%需求增加需求不變需

33、求減少20202019201825來源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA2664%61%51%3

34、5%37%47%1%2%2%中國員工數量預計增長情況20202019201826需求增加需求不變需求減少來源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMA

35、CHINABOMACHINABOMACHINA2768%美國中國商務樓宇租戶續租計劃20202019201893%93%65%93%84%27來源：BOMA、Kingsley68%BOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BO

36、MACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA28附錄BOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMAC

37、HINABOMACHINABOMACHINA2982%86%94%V.S 2019V.S 2018V.S 2018202020192018（1）租戶服務 物業管理人員8pp4pp12pp29來源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA

38、BOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA30（2）租戶服務 維修與維護人員79%81%87%V.S 2019V.S 2018V.S 20182020201920186pp8pp2pp30來源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BO

39、MACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA31（3）樓宇系統 設備和運營66%70%77%202020192018V.S 2019V.S 2018V.S 20187pp11pp4pp31來源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACH

40、INABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA3279%82%90%（4）生命安全系統 應急服務202020192018V.S 2019V.S 2018V.S 20188pp3pp11pp32來源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINAB

41、OMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA3380%78%87%（5）安全服務和人員202020192018V.S 2019V.S 2018V.S 20187pp2pp9pp33來源：BOMABOMACHINA BOMACHINA BOMACHIN

42、A BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA3478%74%81%V.S 2019V.S 2018V.S 20184pp7pp（6）保潔服務和人員2020201920183

43、pp34來源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA3582%86%94%V.S 2019V.S 20

44、18V.S 20188pp（7）保潔服務 公共區域20202019201812pp4pp35來源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINAB

45、OMACHINABOMACHINA3677%77%86%（8）停車服務和人員202020192018V.S 2019V.S 2018V.S 20189pp0pp9pp36來源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA

46、BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA3776%81%89%V.S 2019V.S 2018V.S 20188pp（9）樓宇形象與外觀20202019201813pp5pp37來源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACH

47、INABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA3844%42%59%V.S 2019V.S 2018V.S 2018（10）便利設施2020201920182pp17pp15pp38來源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACH

48、INABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA3973%79%86%V.S 2019V.S 2018V.S 20187pp（11）不動產服務 會計/結賬2020201920186pp13pp39來源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHIN

49、A BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA4079%86%90%V.S 2019V.S 2018V.S 2018（12）不動產服務 租賃服務2020201920184pp11pp7pp40來源：BOMABOMACHINA BOMACHINA BOMACHINA BOMACHINAB

50、OMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA41BOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHIN

51、A BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA42BOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOM

52、ACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA43關于BOMABOMA 國際建筑業主與管理者協會，是擁有110多年歷史的國際聯合組織，成立于1907年，總部位于華盛頓，在17個國家、230多個城市擁有分會，是全球公認的商業地產行業運營管理領域中具有領導作用的代表機構。BOMA會員包括基金、銀行、保險、信托、開發商等持有資產的業主方、

53、資管公司、物管公司、以及商業地產相關上下游機構，其會員擁有與管理超過全球16億平方米的商業物業，覆蓋全球80%的地區和城市。BOMA在建立全球商業地產運營管理國際標準和教育培訓上做出了重大貢獻和成就，得到北美17500家業主會員的支持，其中包括眾多北美知名業主，他們多次獲得BOMA國際TOBY大獎，此大獎旨在對國際上運營管理突出的商業地產建筑和團隊給予最高榮譽和表彰，這是行業的最高國際認可。BOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHI

54、NABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA北京.上海www.bomachina.orgTel（86-10）65663220BOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINABOMACHINA BOMACHINA BOMACHINA BOMACHINABOMACHINABOMACHINABOMACHINA