不斷變化的患者對后疫情時代牙科護理的期望.pdf

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1、Evolving Patient Expectationsin Post-COVID Dental CareMeet the patients where they areLena HammondLena HammondSr.Product ManagerMeet the PresentersSandi AcresSandi AcresaxiUm Solutions Consultant AgendaDiscover how patient engagement drives outcomes in dental care,enhancing treatment adherence,patie

2、nt satisfaction,and operational efficiency.1Patient Engagement in Dental Care2Tools and Strategies3Best Practices4Q&AIf patient engagement were a drug,it would be the blockbuster drug of the century and malpractice not to use it.Leonard KishHealth IT StrategistSource:https:/ Engagement in Dental Car

3、eDefinitionActive involvement of patients in their oral health journeyImpact of COVID-19 Accelerated adoption of digital solutions and contactless servicesImportance in Patient-Centric CareEnhances treatment adherence,outcomes and satisfactionSource:Patient Engagement Solutions MarketSource:Impact o

4、f Patient Engagement on Healthcare Quality)Evolving Patient ExpectationsShift in Patient DemographicsAccessibility of Digital SolutionsIntegration of Digital Solutions in Patient CareDemand for convenienceTransparent communicationSeamless access to informationNeed for personalizationDesire for proac

5、tive engagement74%Staff retentionNavigating Challenges in Dental Clinic OperationsStaff shortages and retention concernsHigh costs of service deliveryLimited resources for training and technology adoption Resistance to change among staff and patientsSource:State of Dental 202358%Cancellations&no-sho

6、ws17%Excessive paperworkKey Elements of Patient EngagementAccess to careOnline scheduling,virtual consultations,mobile-friendly platformsCommunicationSecure messaging,video conferencing,patient portalsPatient educationEducation content,videos,digital brochuresShared decision-makingAccess to dental r

7、ecords,treatment options,cost estimatesFollow-up carePost-treatment instructions,check-in calls,preventative care.Continuous feedbackPost-visit surveys,real-time feedback channelsImproved oral healthIncreased complianceEnhanced satisfactionEmpowermentPersonalized experienceTrust and loyaltyPatient O

8、utcomesEfficiency Gains&Cost SavingsImproved efficiencyCost savingsTime savingsStaff satisfaction and retentionEnhanced reputationSource:State of Dental 2023DemoGet the word outUnderstand and communicate benefitsInvolve many peopleEvaluate regularlyDBest PracticesBest PracticesTell them about the be

9、nefits to THEMUnderstand and communicate benefitsBest PracticesAccess visit summariesView and update your health recordMessage providers and staffFill out formsManage appointmentsHome care instructionsTell them about the benefits to THEMUnderstand and communicate benefitsBest PracticesThink about th

10、e benefits to YOUUnderstand and communicate benefitsBest PracticesLess time collecting health informationFewer phone calls to clinic post-opPatients arrive preparedAdditional way to communicate balanceFewer phone calls about appointmentsImproved claims readinessThink about the benefits to YOUUnderst

11、and and communicate benefitsBest PracticesThink about the benefits to YOUUnderstand and communicate benefitsUse many methods to promote PatientAccessGet the word outBest PracticesText MessagesSignsStatementsEmails/Text MessagesPatient Care ReportsReceiptsHandoutsSource:https:/www.healthit.gov/data/d

12、ata-briefs/individuals-access-and-use-patient-portals-and-smartphone-health-apps-2020)Think about the benefits to YOUUnderstand and communicate benefitsUse many methods to promote PatientAccessGet the word outStaff and providers both play a roleInvolve many peopleBest Practices*Source:NCI Health Inf

13、ormation National Trends Survey(HINTS)-2020Think about the benefits to YOUUnderstand and communicate benefitsUse many methods to promote PatientAccessGet the word outBest Practices*Source:NCI Health Information National Trends Survey(HINTS)-2020Staff and providers both play a roleInvolve many people

14、Think about the benefits to YOUUnderstand and communicate benefitsUse many methods to promote PatientAccessGet the word outReview whats working and whats not workingEvaluate regularlyDBest PracticesStaff and providers both play a roleInvolve many peopleThink about the benefits to YOUUnderstand and c

15、ommunicate benefitsUse many methods to promote PatientAccessGet the word outSession Takeaways Flyer Template1Download2Customize3Advertise!QuestionsIdeasDiscussionBonus:Test Drive PA2.0Lena HammondaxiUm Senior Product ManagerEmail: Phone:604-468-6820 x142Sandi AcresaxiUm Solutions Consultant-Customer Success teamEmail: Phone:604-468-6820 x138Thank You!