2020年全球研究報告：在科技與不斷發展的工作世界 - 聯想（英文版）（19頁）.pdf

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1、Technology and the Evolving World of Work Global Research Study | July 2020 2020 Lenovo. All rights reserved. 2 In the first half of 2020, the COVID-19 pandemic created a sudden shift to work-from-home (WFH) for millions of employees around the world, forever altering how people work and their expec

2、tations for the technology they rely on to do their jobs. As business leaders, IT departments and tech suppliers grapple with how to power this new era of working remotely, the Technology And The Evolving World Of Work report explores the perspectives of over 20,000 employed adults in 10 markets abo

3、ut their experience with technology in the workplace and the impact of COVID-19 on their preferences, connectivity and work/life balance. TECHNOLOGY AND THE EVOLVING WORLD OF WORK 2020 Lenovo. All rights reserved. Methodology Sample: Online Survey of 20,262 respondents in 10 markets: United States,

4、Brazil, Mexico, United Kingdom, France, Germany, Italy, China, India and Japan Fielding Period: May 8th 14th, 2020 Margin of Error: For overall sample is 1 percentage point (95% confidence) For each market sample is +/- 2 percentage points (95% confidence) Business Size: Enterprises:1000+ employees

5、globally Large SMBs: 500-999 employees globally Medium-sized SMBs: 100-499 employees globally Small SMBs: 1-99 employees Generations: Gen Z:Ages 18-24 Millennials:Ages 25-42 Mid-Lifers:Ages 43-55 Age 56+:Age 56+ With over 72% of employees saying their work location has been impacted by COVID-19 part

6、icularly among younger generations respondents have reported that they are: More productive than ever despite distractions Embracing their newfound “role” as their own personal IT assistant Spending their personal funds to keep up with WFH demands Expecting the workplace to be forever altered 2020 L

7、enovo. All rights reserved. Gen Z 75% Millennials 76% Mid-Lifers 67% Age 56+ 65% KEY TAKEAWAYS Percentage of employees in each generation whose work location has been impacted by COVID-19 4 The following sections of this report provide a window into the positive and negative aspects of working from

8、home amid COVID-19, employees evolving technology needs, and advice for companies and IT leaders on how to power the future of work. 123 BENEFITS OF WORKING FROM HOME IN THE COVID-19 ERA CHALLENGES OF WORKING FROM HOME IN THE COVID-19 ERA FINDING SUCCESS IN THE NEW WORKPLACE “NORMAL” 2020 Lenovo. Al

9、l rights reserved. IN THIS REPORT BENEFITS OF WORKING FROM HOME IN THE COVID-19 ERA 2020 Lenovo. All rights reserved. 63% of employees feel they are more productive when working from home than when they are in the office, including most prominently within the United States, Brazil and India. IMPROVE

10、D PRODUCTIVITY ACROSS REGIONS 2020 Lenovo. All rights reserved. 6 83% 69% 66% Through setting up their own technology and having to troubleshoot from home, 79% of employees “strongly” or “somewhat agree” that they have become their own IT person since working from home. This is felt even stronger by

11、 employees in India (95%), Italy (90%), and China (90%). 2020 Lenovo. All rights reserved. MORE INDEPENDENCE THAN EVER CHALLENGES OF WORKING FROM HOME IN THE COVID-19 ERA 2020 Lenovo. All rights reserved. 19% of global employees believe their companies are leaders in their industries when it comes t

12、o adopting new and emerging tech, and are strongly committed to staying up to date. Rises to 24% among employees at Enterprises and Large SMBs 46% feel their employers are only middle of the pack or falling behind with their tech needs 82% indicate their employers encounter barriers as they endeavor

13、 to keep up to date with new and emerging tech. Difficulty training employees to use new and emerging tech Lack of understanding by IT Decision Makers of employee needs Prioritization of budgets and overall affordability Falls to 16% among Medium SMBs and 12% among Small SMBs 2020 Lenovo. All rights

14、 reserved. EMPLOYEES FEEL COMPANY TECH IS NOT KEEPING UP WITH NEEDS Top barriers include: 9 70% of employees say they have purchased new technology to be able to navigate the new work from home requirements during COVID-19 $273 USD Highest in Germany, United States, Italy and Great Britain: Of those

15、 that have purchased new tech, 61% say their employers completely paid for it, while 39% paid for the new tech partially or fully on their own. $348343 ($381 USD) 305 ($340 USD) 271 ($339 USD) average amount employees have personally spent to upgrade or improve technology while working at home due t

16、o COVID-19 2020 Lenovo. All rights reserved. SIGNIFICANT PERSONAL SPENDING ON TECHNOLOGY FOR WORK 10 Complain of new or worsening aches and pains while working remotely during COVID-19, including back and neck pain, poor posture, headaches, difficulty sleeping, and eye strain. Feel more reliant on t

17、heir work PCs (laptops or desktops) than they did when they were working from the office Believe they will work from home more than in the past even once things start to return to normal post-COVID-19 71% 85% 52% 2020 Lenovo. All rights reserved. INCREASED PHYSICAL PAIN POINTS AND TECH RELIANCE 11 R

18、educed personal connection with coworkers Harder to separate work life” and “home life” Getting easily distracted / hard to concentrate Having to do more conference calls than usual Harder to collaborate with people remotely Along with physical ailments, workers around the world identified other top

19、 challenges to the WFH experience: This lack of connectivity also translates to employee teleconferencing tech, where 31%are dissatisfied with these tools within their WFH setup. 2020 Lenovo. All rights reserved. WFH: TOP CHALLENGES 12 Naturally as technology has powered work from home (WFH) around

20、the world, workers also expressed concerns around security and being heavily reliant on tech at home to get the job done. Employees of all ages agree their top tech concern when WFH is how it makes their companies more vulnerable to data breaches. of employees are “extremely” “very” or “somewhat” co

21、ncerned about protecting their personal data on their work devices when asked worry that tech can make us more vulnerable to data breaches and hacking, the top pain point across generations when asked what challenges tech has brought to current work experiences 1 in 372% As a result, security will n

22、eed to be built into employees hardware, software and services (including deployment, set-up and maintenance) from the get-go. 2020 Lenovo. All rights reserved. DEVICE SECURITY CONCERNS 13 FINDING SUCCESS IN THE NEW WORKPLACE “NORMAL” 2020 Lenovo. All rights reserved. The top five ways tech companie

23、s could help employees going forward: Consider the learning curve employees will face with tech and focus on providing the right tools Ensure tech is not a “one-size-fits-all” for work devices Invest in products with increased usability through predictive AI/Machine Learning Provide software and sec

24、urity updates without getting in the way of employees and underlying their benefits Focus on training employees not on tech as a tool but how tech folds into their tasks 2020 Lenovo. All rights reserved. THE PATH TOWARD A BETTER WORKING FUTURE 15 Nearly half (48%) of employees have a positive perspe

25、ctive on remote work completely displacing working in a physical office, with 27%of employees saying theyre “happy” and 21%“excited.” Some markets are even more positive about the idea of working from home for longer in India, 50%say they would be happy if it replaced offices completely. 16 2020 Len

26、ovo. All rights reserved. EMBRACING OF NEW WORKPLACE REALITY 65% of employees globally believe they could do their jobs better if they had better tech skills Globally, employees want more accessible products and trainings on how to use the technologies most effectively. 2020 Lenovo. All rights reser

27、ved. EASIER-TO-USE TECHNOLOGY AND MORE TRAINING ARE KEY 17 Employees are excited about the future of tech capabilities at work, believing the following will have a positive impact on their jobs. Augmented Reality / Virtual Reality 5G Networks AI & Machine Learning Internet Of Things Augmented Reality & Virtual Reality 83%79% 79%75% 2020 Lenovo. All rights reserved. AMPLIFIED TECH CAPABILITIES OFFER A GLIMMER OF HOPE 18 Thanks. 2020 Lenovo. All rights reserved.