老板電器：2019年度社會責任報告（英文版）.PDF

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1、Hangzhou Robam Appliances Co.,Ltd.ROBAM CSR Report 2019April 2020About thisreportIntroduction:This report is the 8th CSR report compiled by Hangzhou Robam Appliances Co.,Ltd.(hereafter referred to as Robam,ROBAM,or the Company).All data and contents have been reviewed and verified before release by

2、the Companys management.No false records,mislead-ing statements and major omissions,as the Company pledges,are included.And ROBAM shall be responsible for the objectivity and authen-ticity of the data disclosed in this report.Time range:This report covers the Companys comprehensive performance in te

3、rms of fulfilling its social responsibilities in 2019.As social responsibilities are performed continuously in the long run,the content involved includes but is not limited to that of 2019.Scope of organization:This report mainly discloses the Companys philosophy,measures and performance in fulfilli

4、ng social responsibilities,and some of the information about the ROBAM Group.Data description:The data used in the report are all from official documents,including the financial data from ROBAM Annual Report 2019.Reference criteria:This report is completed in accordance with the requirements of the

5、Guidelines of the Shenzhen Stock Exchange for the Standard Operation of Listed Companies and the Shenzhen Stock Exchange Social Responsibility Guidelines for Listed Companies,with reference to the Guide-lines on Corporate Social Responsibility Reporting for Chinese Enterprises(CASS-CSR 4.0).Disclosu

6、re channels:The Company has established a daily and annual CSR information disclosure system.For daily CSR information,please refer to the official website of Robam();and for annual CSR information,please refer to ROBAM CSR reports(2012-2019).The electronic version of the report is accessible on the

7、 official website of the Company or Cninfo().01About this report Foreword(I)Company profile(II)Excellent corporate culture concept and systemAbout ROBAMI(I)Responsibility of shareholders 1.Positive cash dividend policy 2.Sound corporate governance 3.True and transparent information disclosure 4.Dive

8、rsified investor communication mechanisms(II)Consumer responsibility 1.Innovation-driven development(III)Partner responsibility 1.Supplier management 2.Responsible sourcing(IV)Intelligent manufacturingMarket performanceIIContents01040607090910101011111313141502(I)Governmental responsibility 1.Paying

9、 taxes according to law 2.Establishment of an integrity organization(II)Employee responsibility 1.Safeguard rights and interests of employees 2.Perfect staff promotion system 3.Assurance of employee safety 4.Multi-channel employee communication mechanism 5.Diversified employee benefit systems 6.Colo

10、rful employee activities(III)Community responsibility 1.Focus on kitchen and promote rural revitalization 2.Cherish charity with full participation 3.Focus on actual effects and spread loveSocial performanceIII(I)Wastewater treatment(II)Waste gas treatment(III)Noise pollution control(IV)Solid waste

11、treatment(V)Environmental pre-warning and emergency response mechanism(VI)Clean managementEnvironmental performanceIVCSR achievementsV171717181819202122232425252527272728282803Since 2003,ROBAM has been ranking top in China in terms of the sales volume of range hoods,keeping a firm hand on its market

12、 leadership.In 2006,ROBAM was rated as one of the Top 500 Asian Brands for the first time,and has since become the sole brand winning the honor every year in the Chinese kitchen appliance industry.In 2010,ROBAM was successfully listed on the Shenzhen Stock Exchange,making it the first high-end kitch

13、en appliance enterprise to enter the capital market in China.In 2013,Robam Technology Center was rated as National Enterprise Technol-ogy Center.In 2014,Robam topped the brand value list of the kitchen appliance industry.In 2015,ROBAM had more than 2 million range hoods shipped,the largest share of

14、sales around the globe.In 2017,Robam reached the top of quality manage-ment,winning the China Quality Award.Foreword1989-1998Rise andInnovation1999-2008Take-offand Soar2009-2018Changes andLeadingIn 1979,Yuhang County Bolu Hongxing Hardware Factory,the predecessor of the ROBAM Group,was established.I

15、n 1987,Hongxing Hardware Factory and the No.804 Research Institute of the Department of Aeronautics and Astronautics cooperat-ed to develop Chinas first-generation range hood,and it thus became one of the first range hood manufacturers in China.In 2019,ROBAM celebrated its 40th anniversary,poised to

16、 start a new journey,and pursuing changes zealously.As the countrys economic reforms deepen,those with strong comprehensive strength are more likely to gain opportunities for development.Companies of the household appliance industry-an important sector of the national economy-have been increasingly

17、enhancing their competitiveness.Sustainability and corporate social responsibility are rising to be issues gaining more and more attention from the executives of the Company and every member of ROBAM.Corporate social responsibility has been endowed with something new in the new era.While being commi

18、tted to its development,the Company actively responds to the expectations of its stakeholders,including shareholders,customers and employees,takes initiative to undertake social responsibilities,and enthusiastically participates in social welfare activities to enhance its competitiveness through mor

19、e responsible organizational behaviors,and commits itself to behaving as an outstanding corporate citizen.To become a century-old enterprise respected by the society by 2079 is the aim of the Company that will never be changed.Every ROBAM member will definitely make due contributions to the society

20、and the country.0420192079In 1989,the ROBAM trademark was successfully registered,and ROBAM range hoods started to appear in the market across China.In 1991,the Company won the highest award in the industry-National Quality Award(Silver Award).In 1995,Hangzhou Robam Industrial Group Co.,Ltd.was esta

21、blished.In 1998,the Company developed wash-free range hood and registered many patents.1979-1988Founding andAccumulationAbout RobamIRobam(Stock Code:002508,Stock Abbreviation:ROBAM),founded in 1979,is specialized in the production of kitchen appliances including range hoods,stoves,disinfection cabin

22、ets,steam ovens,ovens,combi-steam ovens,dishwashers,water purifiers,purification tanks,integrated range hoods,central purifier systems and integrated stoves.After 40 years of development and expansion,Robam has grown into a leading and socially acknowledged brand in Chinas kitchen appliances industr

23、y,in terms of history,market share,production scale,product category and sales regions.These years Robam is relying on the industry-leading intelligent manufacturing technology,national industry designs and superior product quality to become a leader in the market sales,an industry standard advocate

24、,and a social responsibility pioneer,showing a leading position to the society.With its high-end brand image deeply rooted among the public,Robam has won many honors and titles including China Top Brand,China Well-known Trademark,and China Quality Award,among the first to be included in Zhejiang man

25、ufacturing.In addition,it has been rated as one of the BrandZ Top 100 Most Valuable Chinese Brands for 6 consecutive years,and awarded the Top 500 Asian Brands for 14 consecutive years.In 2018,Robam put forward a new brand concept of creating Chinas new kitchen.The year of 2019 was the 40th annivers

26、ary of the establishment of the Company,when Robam achieved another success,ranking top 10 of the BrandZ Top 100 Most Valuable Chinese Brands in the light industry sector with brand value of 11.798 billion yuan and the advantage of ranking the first in the kitchen appliance industry.Robam further pu

27、t forward the idea of better understanding of Chinese cooking and better understanding of you,pooling resources to develop its second largest category,i.e.Chinese steam ovens,and invented the first integrated range hood in the industry,redefining the suction power and providing intelligent integrate

28、d solutions for Chinese kitchens.In the future,Robam will continue to uphold its corporate mission and vision,commit itself to inheriting and innovating the essence of Chinese culinary culture,create Chinese kitchens with modern technology,redefine Chinese cooking,and promote the change of cooking l

29、ife of Chinese people,to ensure authentic Chinese taste in every family while restoring the human interest in Chinese kitchens.About RobamI06(I)Company profileFocus on the kitchen and create infinite beauty in the limited kitchen space.Committed to enabling customers to enjoy easy cooking with innov

30、ative kitchen technology.Love life,and advocate expressing gratitude and love to the family with a meal,a dish,and attentive companionship,to make people love kitchen and life.To render happiness of kitchen life for more familiesMissionLeading the change:The strong is not necessarily perpetual,only

31、if it changes.In order to remain invincible in the constantly changing business environment today,ROBAM must follow the market-oriented and customer-centric principles,develop technology to drive innovations,and command core competitiveness to therefore continuously push the kitchen appliance indust

32、ry forward and create the new custom of kitchen life.World leading:The vast recognizes no borders,and moves as far as the mind can reach.As a leader in Chinas kitchen appliance industry,we shall take the initiative to fit into the global industrial chain,adding a thick ROBAM stroke in the global kit

33、chen appliance industry.Everlasting foundation:The senior is by no means surplus,nothing but simple.Healthy longevity,continuous development,and steady growth are the goals of our business.We must keep abreast of the times,always hold onto the young organization and mind,and be a century-old ROBAM.C

34、raftsmanship:The Company specializes in kitchen appliances,focusing on its main business and performing devotedly to make products and strengthen the brand.To be a world-class century-old leader of cooking innovationVisionThe essence of the vise spirit is the innovation in the face of opportunities,

35、the responsibility in the face of risks,and the pragmatism in the face of resources.It is the cultural foundation underlying every team of the Company,and also the value that every ROBAM member”must stick to.The vise symbolizes the endeavor of the ROMAM member in frustration,and the alertness in glo

36、ry.The image of the vice is constantly integrated with the development of the company,which has become the image expression of the corporate culture,the material carrier of the corporate culture,the cultural totem of the Company,and the spiritual weapon shared by all ROMAM members.Hard-working vise

37、entrepreneurshipValuesTo be a company respected by the societyMission07(II)Excellent corporate culture concept and systemMarket PerformanceII(I)Responsibility of shareholders1.Positive cash dividend policyWith the efforts to achieve steady growth of enterprise scale and economic benefits,the Company

38、 has developed a long-term stable profit distribution method and a practical and reasonable dividend scheme to offer positive returns to shareholders depending on the reasonable returns to investors(particularly minority shareholders),when ensuring full cash dividend and reasonable capital stock siz

39、e of the Company,based on the concrete operation data,profitability and production needs.eds.The fund raised by the Company in IPO was 903 million yuan and the Companys dividend has accumulated to 30.69 billion yuan(including 2019)accounting for 339.94%of the raised funds.Market PerformanceIISchemes

40、 of profit distribution and share capital increase from reservedfunds proposed by the Company over the years since its listing:20192018201720162015201420132012201120105 yuan per 10 shares8 yuan per 10 shares7.5 yuan per 10 shares5 yuan and 3 bonus shares per 10 shares 6 yuan and 5 bonus shares per 1

41、0 shares 5 yuan and 5 bonus shares per 10 shares 5 yuan and 2.5 bonus shares per 10 shares3 yuan per 10 shares2 yuan per 10 shares3 yuan and 6 bonus shares per 10 shares Net profit attributable to shareholders of the listed company in the annual consolidated statement of dividendsAmount of cash divi

42、dend(including tax)29.85%51.52%48.71%30.25%35.16%28.21%33.19%28.65%27.38%35.73%Accumulative cash dividend amount since listing3,068,566,208.75YearofdividendSchemeof profitdistribution474,512,025.00759,219,240.00711,774,618.75365,012,625.00292,022,700.00162,025,000.00128,000,000.0076,800,000.0051,200

43、,000.0048,000,000.001,589,814,847.801,473,579,665.621,461,213,518.631,206,833,878.67830,491,187.41574,401,853.66385,632,347.97268,035,997.68186,992,052.64134,340,007.32Ratio to net profits attributable to shareholders of the listed company in the consolidated statement092.Sound corporate governanceS

44、ince its establishment,the Company has made steady progress in improving the corporate governance structure and system,to fully guarantee the fair,open and impartial treatment of all shareholders,and ensure that the shareholders of the Company to fully enjoy the legitimate rights and interests stipu

45、lated by laws,regulations and rules.The Company has an internal management and control system where the general meeting of shareholders,the board of directors and the board of supervisors interact with each other and operate effectively.It also clearly defines that the general meeting of shareholder

46、s is the highest authority of the Company and ensures that all shareholders have the same rights with the same shares,so that they enjoy their legitimate rights and interests equally.In 2019,the directors,supervisors and senior administrative staff of the Company actively participated in trainings o

47、rganized by Shenzhen Stock Exchange,Zhejiang Securities Regulatory Bureau under China Securities Regulatory Commission and the Listed Company Association of Zhejiang to enhance the awareness of high standard operation,obligations and risks among directors and supervisors of the Company.In 2019,the C

48、ompanys general meeting of shareholders,the board of directors and the board of supervisors all worked in a standardized manner,effectively safeguarding the legitimate rights and interests of all shareholders.The Company held a total of two general meetings of shareholders,five meetings of directors

49、 and four meetings of supervisors throughout the year.3.True and transparent information disclosureThe Company discloses information in strict accordance with the Measures for the Administration of Information Disclosure,and conducts disclosure of regular reports and temporary announcements in a tru

50、thful,accurate,timely,complete and fair manner to ensure that all investors have equal access to the same information.In 2019,the Company disclosed a total of 4 regular reports,43 temporary announcements and 79 other documents on the website of Shenzhen Stock Exchange and ,including 43 announcements

51、 also disclosed on Securities Times,Securities Daily and China Securities Journal.As the proportion of overseas investors continued to increase,a total of 5 periodic reports in English were disclosed in 2019 to meet their needs.4.Diversified investor communication mechanismsThe Company attaches grea

52、t importance to the communication with investors,and has diversified investor communication mechanisms to ensure good management of investor relations in strict accordance with the Management System of Investor Relations of the Company.The Company actively receives and organizes investors to visit t

53、he site for exchange.In 2019,the Company held an investor reception day and the semi-annual performance presentation meeting of 2019,receiving more than 450 investors for 117 on-the-spot investigations;attended more than 65 domestic and international strategy meetings,and 8 domestic and foreign fund

54、 reverse roadshows.The Company has maintained good communication and contact with investors,winning high recognition to the Company from investors.As at the end of 2019,the Company was listed as one of the outstanding targets of Shenzhen-Hong Kong Stock Connect investment with the shares held by She

55、nzhen-Hong Kong Stock Connect(based on the central clearing system)accounted for 14.23%of the total stock,ranking the fifth among the targets of Shenzhen-Hong Kong Stock Connect investment.On June 1,2018,as one of 234 top quality A-Share stocks,the Company was included in the MSCI index system,which

56、 is tracked by$12 trillion in assets around the world.According to the latest ESG rating report updated by MSCI on April 3,2019,the Companys ESG rating score was raised from A in 2018 to AA,among the top 22%of peer companies(of household durable goods).With the emphasis on the protection of interest

57、s of small and medium-sized investors,the Company welcomes them to attend the investor reception day.In the general meeting of shareholders,the Company counts the votes of small and medium-sized investors separately.Besides,medium and small-sized investors are also allowed to communicate with the Co

58、mpany through the Companys investor line or online investor interaction platform to have a better understanding of the Company.10The Company gives full considerations to the impact of its products and services on quality and safety,environmental protection,comprehensive utilization of resources,ener

59、gy saving,public health,etc.,and takes environmental protection,energy saving and consumption reducing,and health as key inputs in product design and development,to ensure it undertakes public responsibilities from the source and helps the government with environmental enhancement.1.Innovation-drive

60、n developmentAs imported products,western style kitchen appliances are often unacclimatized in the Chinese market.As Chinese cooking produces a large amount of oil fume due to the use of strong flame and much oil,the western-style range hood with insufficient suction cannot meet the demand.Therefore

61、,kitchen appliances have experienced a thorough“Chinization”process since the reform and opening up when they began to enter the Chinese market.As the earliest kitchen appliance enterprise established in China,ROBAM was in the first batch to upgrade kitchen appliances such as range hoods and cookers

62、 into Chinese styles based on new technology developed independently,laying a foundation for the Companys technology research and development gene,while opening up a technical road for the later development of the industry,and providing valuable experience.(II)Consumer responsibility1987198919982009

63、201320142019ROBAM developed the first generation of range hoods in China in cooperation with Institute 804 of Department of Aeronautics and Astronautics Ministerthe Company participated in the development of the first range hoods standard in China as a major memberthe Company invented the unpick and

64、 wash-free range hoodthe Company first launched the large suction range hoodsthe Company issued the industry standard for the large suction range hoodsthe Company invented the central cleaning systemthe Company launched the industrys first integrated range hood11Subversive invention-the central puri

65、fier system takes the smoke exhaust power device,the exhaust duct and the smoke return prevention components as the whole,solving the kitchen smoke exhaust problem with a systematic solution based on the LORA intelligent frequency conversion IOT technology,intelligent power distribution technology a

66、nd the intelligent cloud platform built in cooperation with Alibaba,as well as quintuple composite fume purification technology.Over the past 6 years since its launch,the central purifier system has reached cooperation with many brand real estate enterprises in China,winning nearly 40 collective pur

67、chase agreements,and it has received strong support from Beijing Capital Construction Commission and other government departments.The industrys first integrated range hood,redefining the large suction,pioneered the super wind pressure,strong suction on left and right”by“dividing”the smoke chamber in

68、to two parts,so that two strands of the suction correspond to two stoves and offer strong suction on left and right.Besides,it intelligently interworks with the range hood,cooker,steam oven/disinfection cabinet,truly achieving intelligent integration.The Company now has a national technology center,

69、a national laboratory and a national industrial design center.To gather top quality R&D resources,ROBAM has set up California Innovation Research Institute and Shenzhen Innovation Research Institute.The former focuses on collection of cutting-edge technology,marking the Companys intelligent transfor

70、mation towards globalization;the latter settles down to basic research and application of new materials and new techniques,dedicated to the connection with global innova-tion resources via the Pearl River delta.ROBAM will continue to uphold its mission and vision,and introduce more products and serv

71、ices suitable for Chinese kitchens by continuous technological innovation with focus on Chinese cooking styles,to create new Chinese kitchens,lead the development of the industry,and build a smarter,more convenient and more interesting Chinese family quality life in the future.The mission of the Com

72、pany is to render happiness of kitchen life for more families,by improving the existing cooking environment based on continuous research on technology to bring healthy and relaxed cooking life to users with cooking fun.By the end of 2019,the Company was staffed by 714 researchers,accounting for 15.8

73、2%of the entire staff.In 2019,the Company applied for 509 patents,including 115 invention patents and obtained 417 patent licenses,including 11 invention patents.In terms of the range hood categories,ROBAM has an original large suction system,a newly upgraded double super-core 6.0,a unique digital m

74、otor in the industry,storm eye design,and a subversive Eiffel integrated oil network,etc.,leading the industry change many times by defining a large suction standard from suction,strong filtration,quick discharge,and energy saving;the 3D flame and concentrated flame technology of the cooker greatly

75、improves the thermal efficiency;the indepen-dent dual-mold design of disinfection cabinet and doughnut shape-like sterilization technology ensure layered and precise sterilization;strong three-core steaming and water level detection precise control technology of the steamer offers real-time detectio

76、n of the state with no water dripping from the top.It is the constant innovation of technology that makes ROBAM always lead the development of the industry.121.Supplier managementIn 2019,the Company continued to expand the procurement from overseas suppliers,tap high-quality supply resources,optimiz

77、e the layout of the supply chain,and deepen strategic cooperation.The Company introduced more than 40 high-quality suppliers in the year,including 4 foreign suppliers.The Company continues to work with third-party audit bodies such as SGS(Societe Generale de Surveillance),TUV SUD Certification and T

78、esting,to select suppliers in accordance with the professional standards of the industry.According to the third party audit and the balance scoring evaluation results of suppliers,the Company analyzes finds out their weaknesses to organize at least 2 large scale training sessions quarterly and at le

79、ast 2 benchmark learning sessions every six months for them.And the Company improves the comprehensive management ability of suppliers by means of on-site guidance,supply chain lean improvement project and the like.In 2019,the guidance and improvement of suppliers achieved remarkable results and the

80、 passing rate of A-level suppliers(supplier quality rate)increased from 14.9%in 2017 to 55.97%.The Company has developed a comprehensive supplier management policy,and has been committed to the transparency construction of supply chain management,which runs through the entire supplier life cycle,inc

81、luding supplier sourcing development,performance evaluation,integration and exit management.In 2019,the Company conducted a comprehensive review of business processes around the collaborative management of suppliers,and issued guidance documents such as Supplier Guides,Business Code of Conduct for S

82、upplier Business and Procurement based on the construction project of supplier culture;further optimized and constructed efficient,transparent and informational the supplier collaboration platform SRM.The Company launched supplier life cycle management,order coordina-tion,quotation verification,perf

83、ormance evaluation and supplier resource base to provide support for supply chain management and procurement at the end of 2019.At the same time,it built supplier domain mail,Business Direct and WeChat based information tools to disclose supplier data and procurement strategies irregularly to ensure

84、 information transparency.The Company has a supplier credit evaluation system in information connection with , and other platforms,to get access to supplier information on equity relationship,risk management(violation of laws and disciplines,dishonest person,patent infringement)and establish supplie

85、r risk prevention and management standards covering supplier credit risks and procurement cooperation risks,so as to reduce the risk of cooperation between the two parties.The Company has a standardized process for introduction of suppliers to ensure their compliance.The cooperative suppliers must b

86、e legal enterprises,comply with the corresponding laws and regulations,and have passed the environmental protection system certification.When importing new suppliers,it is necessary to check the acceptance certificates for fire control,environmental assessment and pollutants discharge;for the suppli

87、ers in cooperation,it is necessary to establish a supplier qualification information database and dynamically manage the suppliers environmental assessment acceptance qualification.The Company established a supplier environmental protection and safety inspection team to carry out point-to-point insp

88、ection and assistance for 15 suppliers involved in environmental protection risks.The Company selects appropriate raw materials based on the green design product manufacturing and environmental criteria,and purchases recyclable,reusable or renewable raw materials or those meeting the requirements of

89、 green design.The materials supplied by the supplier shall comply with ROHS requirements,meet the environmental protection instructions or certification requirements specified by the national and local laws and regulations,and shall be up to the environmental protection instruction requirements of t

90、he Company.The Company has a packaging standardization project team to reduce the use of non-renewable packaging materials.In 2019,packaging standardization covered more than 85%of projects.The Company has signed the Environmental and Occupational Health and Safety Commitment and the Supplier CSR gu

91、idelines with all suppliers,clearly requiring that the suppliers shall strictly follow the Provisions on the Prohibition of Using Child Labor(Order No.364 of the State Council)and the Regulations on Special Protection for Juvenile Workers(LBF 1994 No.498)for labor management.And it is required to pr

92、ohibit forced or compulsory work of employees and ensure that they are entitled to holidays stipulated by national laws.The Company has added the policy requirements for peasant-workers to the certification of new suppliers.In 2019,the Company inspected 43 suppliers and rejected 1 new supplier that

93、used underage workers in violation of regulations.The Company also introduces TUV SUD Certification and Testing to review the social responsibility of the cooperative suppliers,including the active willingness of peasant-workers and employment policies.In 2019,there was no cooperative supplier invol

94、ved in forced labor and illegal use of underage workers.(III)Partner responsibility13142.Responsible sourcingThe Company attaches great importance to the issue of conflict minerals and publicly states that it neither purchases nor supports the use of conflict minerals.The materials purchased by the

95、Company are dominated by routine materials for the production and manufacture of kitchen appliances,and there is no raw material purchased from areas involving violent conflicts.The Company has signed a Conflict Minerals Declaration with all suppliers,requiring them to ensure that they do not use“co

96、nflict minerals”from Congo and its surrounding countries and regions in the products,and to trace the sources of the gold,tantalum,tin and tungsten contained in all products.In the survey of conflict minerals in the supply chain for due diligence on the sources of 3TG(tin,tantalum,tungsten and gold

97、native to the Democratic Republic of Congo and its surrounding countries),the Company identified 7.05%of suppliers using tin,tantalum,tungsten and gold ingredients and registered the origins of these materials purchased by the suppliers,to trace their sources.In 2019,no suppliers were found to be in

98、volved in the procurement or use of conflict minerals.With an investment of 750 million yuan,ROBAM built the first digital intelligent manufacturing base in the kitchen industry in 2015,which is also the most advanced production and R&D base today in the kitchen industry.The base has established cha

99、ins integration among intelligent production,intelligent storage and intelligent logistics,providing productivity and logistics support underlying the rapid growth of ROBAM in recent years.The full-automatic production based upon man-machine-product connected intelligence has greatly improved the pr

100、oduction efficiency.While the base has halved its labor force,the production efficiency would yet be lifted by more than 30%,and the cost lowered by 15%,building up an annual production capacity of 1.8m range hoods and 3m gas stoves.The intelligent manufacturing information command center of ROBAM c

101、ontrols all parts of the manufacturing base all the time like a brain,which in real time gives feedback on the production plan of the month,monitors the production in each process,and optimizes the production process according to the data collation and analysis.The base also has an intelligent wareh

102、ouse and logistics center supporting a capacity of 8 million units,which saves about 60%of the storage space.This largest single storage center in the industry is a benchmark model for ROBAM to create“in-depth integration of informatization and industrialization”in the industry.ROBAM is also in deep

103、 cooperation with EMS and establishes the cloud warehouse project,achieving transfor-mation of the logistics management to intelligence and digitization.The digital intelligent manufacturing base of ROBAM has set a new benchmark for the kitchen appliance industry to take the lead in realizing intell

104、igent manufacturing.It was selected in 2016 Intelligent Manufacturing Pilot Demonstration Projects and 2018 Pilot Demonstration Projects for Integrated Development of Manufacturing and Internet by the Ministry of Industry and Information Technology(MIIT)of the peoples Republic of China.In March 2018

105、,ROBAM held the foundation ceremony for the intelligent manufacturing project Phase II,marking the smart factory was further upgraded to the intelligent factory.When completed and put into operation,the project Phase II will be the largest intelligent manufacturing science and innovation park of kit

106、chen appliances and the largest intelligent manufacturing base of kitchen appliances in China.In 2019,ROBAM focused further on Chinese cooking,linking up user,kitchen,products and brand intensively through Chinese cooking,and putting the soul of Chinese cooking into every piece of kitchen appliances

107、,thereby solving the pain points in cooking and building a more professional kitchen appliance brand.In 2020,Robam,backed by the strong cultural assets of Chinese cooking,will set Chinese cooking as the origin of all product technology innova-tions.For the Chinese old kitchen mainly based on the 2-p

108、iece kitchen set of range hood and gas stove,ROBAM now launches the Chinese new kitchen 4-piece set,”which sets up a basic configuration for Chinese new kitchen based on the“hood-stove-steam oven-washer”needs,redefining the standard of Chinas new kitchen.This is the total kitchen solution that Robam

109、 provides for Chinese cooking,creating a compre-hensive and cozy cooking experience for Chinese families in the prior,in-between and post processes of cooking.In addition,Robam has established ROBAM Chinese Culinary Academy to create a wonderful cooking experience for those who have a longing for fo

110、od.15(IV)Intelligent manufacturing2015201820192020Social PerformanceIII1.Paying taxes according to lawROBAM adheres to legal operation,fair competition and good faith to keep improving service quality,deeply integrating the compliant management concept into the Companys operation and every employees

111、 daily work.The Company actively fulfills its economic responsibilities and pays taxes according to law.From 2017 to 2019,the Company paid taxes amounting to 851.8 million yuan,787.63 million yuan and 825.35 million yuan according to law respectively,making a great contribution to the development of

112、 local economy.2.Establishment of an integrity organizationThe Company has developed the Management System for Preventing the Appropriation of Funds by Controlling Shareholders and Other Related Parties and the Standards for the Management of Clean Government Construction around the core values of e

113、ight regulations for hard work and to be a respectable enterprise,clearly forbidding employees to seek improper interests by taking advantage of their positions;the Company signs the“commitment against corruption and integrity”with the senior management and has a platform for reporting corruption,im

114、plementing strict punishment for any corruption act.The Company requires employees to be honest,self-disciplined,and abide by social ethics,and carries out ethics evaluation by means of internal audit,KPI evaluation,and third-party inspection via high-level meetings and high-level lectures.The Compa

115、ny will observe or dismiss those conducting unethical actions or take other measures,with internal announce-ment and warning.Social PerformanceIII17201920182017851.8million yuan787.63million yuan825.35million yuan(I)Governmental responsibilityTo be Honest&Self-disciplinedAbide bySocial EthicsEight R

116、egulationsfor Hard WorkTo be aRespectableEnterpriseROBAM positively solves the issues of local talent training,recruitment and employment,providing a large number of jobs for the society.At the end of 2019,the Company had 4512 employees.The sales personnel and production personnel thereof accounted

117、for 37.48%and 28.75%,respectively,and those with a bachelor degree accounted for 22.74%.1.Safeguard rights and interests of employeesThe Company gives top priority to protecting the employees rights and interests,development,as well as employee relations and activities.In strict accordance with the

118、Labor Law of the Peoples Republic of China,the Law of the Peoples Republic of China on Employment Contracts,and other laws and regulations on labor and social security,the Company has developed Management Standards for Labor Protection of Female Employees and Minors,Occupational Health and Safety In

119、spection Standards,Occupa-tional Health Examination Standards,Occupational Disease Management Standards and other regulations based on the actual conditions,to establish standardized labor relations,define the rights and obligations of both parties,with labor contracts signed with and social insuran

120、ces paid for 100%of employees.The Company has signed a dedicated collective contract with the labor union,covering 100%of employees.The Company,according to the relevant policies,has established a reasonable and perfect vacation system to guarantee employees rights to take a vacation,promoting the b

121、alance between work and life.Employees are entitled to paid annual leave,marriage leave,bereavement leave,sick leave,maternity leave,paternity leave and home leave.No.of Employees2010 2011 2012 2013 2014 2015 2016 2017 2018 20192441236025312832298532653719401444554512184512人Sales Personnel 37.48%Pro

122、duction Personnel 28.75%Personnel with a Bachelor Degree 22.74%The annual growth of the number of employees is shown in the following table:(II)Employee responsibilityPaidAnnual LeaveMarriageLeaveBereavementLeaveSickLeaveMaternityLeavePaternityLeaveHomeLeave.2.Perfect staff promotion systemThe Compa

123、ny implements a multi-pay system based on post-rank salary system and supplemented by deduction wage system,merit pay,hourly wages,in accordance with the Salary Management Standards.The Compa-ny has established a salary management system based on the post value and centered on the competency and per

124、formance evaluation of employees,according to the salary status of the regional market and industry.The Company highlights the proportion of post contribution in the distribution,keeps income linked with contribution,distributes the merit pay based on the performance evaluation,pays the excess incen

125、tive bonus for the value created,and conducts 1-2 salary adjustments a year by referring to the performance achievement and the external salary level,to arouse the enthusiasm of employees.To establish a performance-oriented culture for all employees,the Company has established Performance Management

126、 Standards and broken down the strategic indicators,key performance indicators and process indicators of the Company by levels based on four performance key elements of KPI,process,competency and corporate culture,accompanied by a matching evaluation mode for whole staff at different levels/position

127、s to improve the work performance of all employees and organizations.Based on the principle of incremental value creation,the Company has designed diversified incentive schemes to specifically motivate employees and teams,such as sales spurt incentive,quality improvement crowdfunding incentive,new p

128、roduct project incentive,patent application incentive,efficiency promotion incentive,cost reduction incentive,continuous improvement incentive,special campaign incentive,fast promotion incentive,and paid vacation incentive.And to protect the career development of employees,eliminate the develop-ment

129、 bottleneck brought about by the single position promotion,the Compa-ny has also developed the Employee Career Development Management Standards and set up a two-track promotion system in management and specialty around the work ideas of building channels,establishing standards,finding gaps and promo

130、ting development,to encourage the development of employees in a diversified and multi-channel manner.The Company has established the supporting Position Qualification Management Standards,so that employees are clearly aware of their specialty develop-ment paths,identify the ability gap through talen

131、t review and qualification evaluation.The Company has a unique and perfect learning and training system matching diversified development channels for its employees,that is,five progressive talent development plans:Lemon Plan,Sunflower Plan,Cicada Plan,Ivy Plan and Rainbow Plan,leading employees to k

132、eep learning,accelerating ability improvement and arousing their motivation.In 2019,the Company exported 47 position qualification standards,certified 35 internal evaluators.A total of 962 employees participated in the certification and 260 passed it.The Company also exported 10 team reports and abo

133、ut 500 personal reports,developed and introduced 138 courses corresponding to job development.The Company has long paid attention to the optimization of the talent structure and the control of the total number of talents.Structural optimiza-tion refers to that at the time of talent introduction and

134、training,the Company reserves urgently needed talents in advance to balance the competency and strategy.Control of total number refers to the control of the number of regular employees and circles the“talent zone”in the business planning according to the Companys strategic focus.In terms of talent a

135、bility improvement,the Company has established a perfect system matching the diversified develop-ment of employees in accordance with the talent strategy.The Company calls the training program for college graduates Lemon Plan,meaning that the young people entering the Company have the same fresh,ene

136、rgetic and potential characteristics as lemon.The goal of Lemon Plan is to train outstanding graduates into excellent talents of ROBAM,to provide a strong personnel guarantee for the Companys three-year strategy,and to train the core business backbone for the department.The pre-employment training a

137、ims to build the rapid growth of“lemons”,accelerating their identity transformation from campus to workplace,and providing the Company with a group of excellent talents recognizing and practicing the Companys cultural values.In 2019,Lemon training was carried out,lasting for 3 months with 52 partici

138、pants,including 48 assigned to posts after graduation.193.Assurance of employee safety With great importance attached to occupational health and safety management,the Company has developed the Occupational Health Examination Standards,the Occupational Safety and Health Education System,the Managemen

139、t Standards for Labor Protection Articles,the Occupational Health Physical Examination Manage-ment Standards and other regulations.According to the national laws and regulations,the Company invites a third-party monitoring agency to detect the occupation-al hazard factors and set the monitoring and

140、measurement indicators on a yearly basis.The current occupational hazard factors mainly include noise,dust,benzene and toluene.The Company provides pre-post,on-post and off-post physical examination for those exposed to occupational hazard factors,establishes health files,and organizes regular publi

141、city and training to enhance employees awareness of prevention,while reducing the exposure and impact of occupational hazard factors by equipment transformation,protective equipment and other means.The Company attaches great importance to safety management and has established an emergency command ce

142、nter.The Chief Safety Officer was appointed to be the director of the command center.More than 30 systems,such as Safety Production Inspection and Hidden Danger Management Standard,Safety Production Accident Emergency Plan,and Safety Assessment Management Standard,have been formulated.Small fire sta

143、tions are set up in the plants of the Company;likewise,special emergency communication channels are established.The small fire station adopts a training mode in which employees take one training a week,one exercise a month and one combat a quarter,and actively act up to the national mechanism of one

144、-minute response,three-minute in place,and seven-minute disposal.The Company would organize firefighting trials and drills in the mid-to-late period of every month,and launch the safety knowledge event,signing of safety commitment to enhance the fire-fighting knowledge and skills of firefighters,so

145、as to protect corporate property and personal safety of employees,and guarantee the steady development of the Company.In 2019,there were no major safety accidents or fatal accidents in the Company.20FirefightingTrialsandDrills214.Multi-channel employee communication mechanismThe Company has establis

146、hed multi-form communication channels and mechanisms for listening to and sharing ideas and suggestions from different groups of employees,to promote effective communication and skill sharing.For example,the labor union and the HR department organizes a staff meeting every quarter to learn about the

147、 work,life and other needs of the employees;through quarterly performance interviews,managers and employees have a one-to-one communication to promote the improvement of their performance and ability;annual employee satisfaction and engagement survey is carried out to identify the factors affecting

148、employee satisfaction and engagement,and to make improvement plans;the quarterly vise meeting launched in 2019 is introduced to promote the communication between senior management and grassroots employees,serving as a face-to-face communication platform between senior management and employees;there

149、is Presidents email and President reception day available for listening to employees opinions and suggestions;a continuous improvement proposal submission process is provided so that employees can make reasonable suggestions anywhere at any time;experience sharing meetings and reading sharing are or

150、ganized irregularly to promote the sharing of knowledge and skills among employees.5.Diversified employee benefit systemsThe Company has always regarded the health of its employees as the most precious wealth.Besides the five social insurances and one housing fund and the employee point welfare plat

151、form and holiday welfare payment that have been put into use,ROBAM offers a high-end medical insurance for middle and high-level employees every year,with an insured amount ranging from 1 million yuan to 1.5 million yuan,covering self-funded medicine,imported medicine,operation fees,VIP clinic,nursi

152、ng expenses,examination expenses,TCM outside the scope of social security.It also provides accident insurance,major disease insurance and travel insurance for all employees,and organizes a physical examination for all employees every year.All commercial insurance and health services are paid by the

153、Company and enjoyed by employees.In 2019,the Company built a health cabin,inviting TCM experts to provide regular massage,acupuncture therapy and TCM health care for employees.It also prepares daily medicine for general employees to provide comprehensive care for them and their families.The Company

154、tries to ensure the safety of employees in all around,to reduce their worries.In addition,there are benefits of holiday season,such as New Years cash payment in January,bonus for NOBON listing anniversary in February,gifts for Womens Day in March,cash payment for Labor Day in May,cash payment for Mi

155、d-Autumn Festival in September,cash payment for National Day in October,bonus for Robam Listing Anniversary in November,cash payment for 40th anniversary of the group in December,etc.22High-endMedicalInsurancePhysicalExaminationforAll EmployeesHealth CabinInsured AmountRanging from 1Million Yuan to1

156、.5 Million YuanNew YearsCash Paymentin JanuaryBonus forNOBON ListingAnniversaryin FebruaryGifts forWomens Dayin MarchCash Paymentfor LaborDay in MayCash Payment forMid-AutumnFestival inSeptemberCash Paymentfor NationalDay in OctoberBonus forRobam ListingAnniversaryin NovemberCash Paymentfor 40thAnni

157、versaryof the Groupin December6.Colorful employee activitiesAdhering to the ideas of happy work,healthy life,the Company organizes various employee activities on a regular basis,such as Karaoke contest in January,commencement and lantern festival activities in February,Womens Day and learn-from-Lei

158、Feng activities in March,league construction activities in April,cooking competition in May,parent-child activity and rainbow run in June,skills competition in August,the Mid-Autumn Festival activities in September,the staff games in November,the Christmas activities in December.Besides,the Company

159、has a football club,a basketball club,a badminton club and other clubs to organize activities regularly to enrich the spare time life of employees.The Company has a special cooking experience center,and all departments can make an appoint-ment for cooking experience activities irregularly,so that th

160、e employees experience the products made by the Company to continuously improve the quality,while improving the team cohesion and arousing their team vitality.With organization of various activities,the Company affirms the contribution of employees to the development of the Company,arouses their ent

161、husiasm for work,and strengthens their sense of belonging to the Company.Rainbow Run Activitythe 10th Karaoke Contestthe 10th Cooking CompetitionBasketball Club Activity23Over the past 40 years since its establishment,the Company,deeply aware of the obligations and responsibilities of being a social

162、 citizen,has been always taking to be a respectable enterprise as its target and the public welfare as an important part of the Companys strategic planning.The Company has developed the Three-Year Public Welfare Plan,organizing a variety of activities in key public welfare support fields of educatio

163、n,environment and industry development every year,with a total investment of more than 14 million yuan in three years.In 2015,ROBAM created a named endowment fund of 20 million yuan in Yuhang Charity Federation,and the Foundation is chaired by the Companys President.The“Foundation”has developed stri

164、ct articles of association,donation management measures and financial management system,spending no less than 1 million yuan per year on poverty alleviation in Yuhang district,to carry out public welfare projects such as poverty reduction,major disease relief,and donation to education.It was renewed

165、 in 2019(for 5 years).Hangzhou Yuhang ROBAM Charity Foundation is a non-public foundation initiated by Hangzhou Robam Appliances Co.,Ltd.,approved by Zhejiang Provincial Department of Civil Affairs and under the supervision of Yuhang District Bureau of Civil Affairs.Adhering to the tenet of helping

166、the needy,repaying the society and improving the cooking environment of Chinese family,the Foundation has been committed to rural revitalization,medical and health care,education development,targeted poverty alleviation and other fields since its establishment.And to effectively integrate the charit

167、able resources and maximize the philanthropy,the Company joins hands with the agency companies and its employees give back to the society with practical actions and create a promising future together.(III)Community responsibility24Poverty AlleviationCeremony of Renewing the Named Endowment Fund of 2

168、0 Million Yuan in 20191.Focus on kitchen and promote rural revitalizationIn 2019,as a member of the first city-level support group,ROBAM continued to pair up with Fengshuling town,Chunan county,for poverty alleviation with an investment of no less than 1 million yuan in 5 years.Besides,the Company o

169、ffered targeted poverty alleviation to 10 impoverished villagers in the town,helping them improve their kitchen settings as well as production and living conditions.As a responsible enterprise,the Company provided assistance to nearly ten impoverished counties and districts,including Ning county,Die

170、bu county,Qinan county,Lingtai county in Gansu province,and Enshi and Badong county in Hubei,to help win the battle against poverty.2.Cherish charity with full participationThe Company always attaches importance to cultivating the charity consciousness and social responsibility of the employees,to a

171、rouse their love and enthusiasm,trying to create a strong atmosphere for everyone to participate in the charity with charity in mind,so as to expand the scope of poverty alleviation,increase the intensity of poverty relief with a concerted effort,contributing to building a harmonious society.At the

172、initiative of the Company,all Party members,cadres,employees and agency companies across the state responded positively and devoted themselves to the public welfare charities,practicing their social responsibility,trying to make greater contributions to the centennial vision of the Company.In 2019,a

173、ll Party members,cadres,employees and agency companies across the state donated a total of 2.092 million yuan.In February 2019,the Company held the first Heart of ROBAM charity awards ceremony,highly praising 14 agency companies making outstanding contributions to the public welfare.3.Focus on actua

174、l effects and spread loveThe Foundation of the Company uses every donation efficiently and accurately,trying to deliver each penny to those who need it most.The Foundation carries out a series of education donations,to contribute to the development of education through the projects of college aim pr

175、ogram,beautiful campus construction and construction of school libraries.It also carries out donations for poverty alleviation.Actively responding to the initiative of Yuhang District Party committee and District Government to send warmth and love,the Foundation donates 1 million yuan to the distric

176、t Charity Federation every year.It carries out Grand Love major disease relief,helping more than 10 patients with major diseases to get through the difficulties,and carries out a series of public welfare activities,including walking into the nursing home,caring for the mentally handicapped,sympathy

177、on work at high temperatures(front-line traffic police,firefighters),to spread love.25EnvironmentalPerformanceIVThe Companys wastewater mainly consists of production wastewater and domestic wastewater.The former mainly refers to the wastewater generated in the pre-spray process.It shall be treated b

178、y sewage treatment facilities,then filtered by ultrafiltration equipment and partly recycled for production.The remaining shall be discharged into municipal sewage pipes,through which it is conveyed to the sewage treatment plant for thorough treatment,and then discharged into the external environmen

179、t if up to standard.The domestic wastewater could,upon thorough treatment in the septic tank,reach the standard and be discharged into the municipal sewage pipeline network.Waste gases of the Company mainly include the organic waste gas generated by electrophoresis drying,the organic waste gas produ

180、ced by spraying and curing,and the dust generated by plastic spraying.According to the different properties of the various waste gases,the Company provides corresponding treatment facilities.The organic waste gas generated by electrophoresis drying shall go through high-efficiency filter+tubular hea

181、t exchanger+smoke purifier+low-temperature plasma+UV photocatalysis+demister to meet the standard for emission;The organic waste gas produced by spraying and curing shall go through high-efficiency filter+tubular heat exchanger+smoke purifier+low-temperature plasma+demister to meet the standard for

182、emission;The dust generated by spraying is disposed by large cyclone+filter recovery devices,of which the first-stage large cyclone recovery device can reach a plastic powder recovery rate of 95%,collected plastic powder for reuse and production;and the second-stage filter recovery device features a

183、 plastic powder recovery rate of up to 95%,collected plastic powder being recycled and processed by the plastic powder raw material supplier before reuse;Noises of the Company mainly come from punches,shearing machines,assembly lines,spraying equipment,etc.For prevention and control of noise polluti

184、on,the following are undertaken:Use low-noise facilities in preference.During equipment installation,it is required that the equipment manufac-turers must undertake noise reduction measures;Apply rational workshop layout,to reduce the impact of equipment on employees and the external environment;To

185、install noisy equipment,it is required to apply corresponding soundproofing and noise reduction measures;In accordance with relevant laws and regulations,such as Production Safety Law and Environmental Protection Law,and based on the prevention first,compre-hensive governance,scientific management,a

186、nd continuous improvement”principles,the Company identifies key processes and performance indicators,sets internal control indicators,and undertakes measures like design&development review,periodic testing,and equipment maintenance to ensure of targets above national standard and conforming to publi

187、c responsibility.(I)Wastewater treatment(II)Waste gas treatmentEnvironmental PerformanceIV(III)Noise pollution control27Waste of the Company mainly includes hazardous waste,recyclables,domestic waste,and general waste;The hazardous waste mainly refers to water treatment sludge,waste oil,waste emulsi

188、on,paint residue,etc.Weve regularly entrusted qualified institutions to do the transportation and disposal,and normalized and established the hazardous waste management records and transshipment manifest system in accordance with relevant national laws and regulations;The recyclables mainly include

189、waste metal scraps,waste paper boxes,and waste foams.They were sold to recycling plants by tender every month,which would then conduct resource regeneration;The domestic waste is collected and disposed by the local sanitation department;The general waste is placed at a named place after unified coll

190、ection,and would be regularly delivered to a qualified institution for transportation,and eventually be used in thermal power plant for incineration and power generation,hence resource reuse.Waste gas treatment facilities are all designed and installed featuring linkages with the production equipmen

191、t,to ensure the waste gas treatment facilities and the production equipment are turned on at the same time,and no abnormal operation would occur in the waste gas treatment facilities;the production department would arrange employees to run spot check on waste gas and wastewater treatment facilities

192、every day,to check whether the waste gas and wastewater treatment facilities function correctly and ensure that the pollutants generated amid production activities are treated properly;in case of any anomalies with the waste gas and wastewater treatment facilities,the Company would initiate emergenc

193、y responses by the severity degree of the event and according to its emergency plans at different levels,to therefore ensure pollutants generated in normal production could be effectively disposed of.In response to the countrys Blue Sky Defense War,the Company reduced emissions of sulfur dioxide(SO2

194、)and nitrogen oxides(NOX)in the production process.In addition to the waste gas of diesel combustion in the Yushi Road plant meeting the national emission standard,ROBAM,as a socially responsible listed company,invested more than 2.8 million yuan in the second half of 2018 to conduct a comprehensive

195、 renovation and upgrade of all burners in the plant.All the diesel burners were transformed and upgraded into natural gas burners,and the new equipment was put into operation in early 2019.While upgrading the hardware facilities,it also strengthened its software management,for spot check on the equi

196、pment is done every day,and mainte-nance conducted regularly.The Company has fully demonstrated its leaderships attaching great importance to environmental protection,and strong sense of social responsibility,firmly fulfilling its purpose of being a compa-ny respected by society.(IV)Solid waste trea

197、tment(V)Environmental pre-warning and emergency response mechanism(VI)Clean management28CSR AchievementsVCSR Achievements5Science and Technology Award of China National Light Industry Council(First Prize)Centralized residential lampblack cleaning&emission system-CCSScience and Technology Award of Ch

198、ina National Light Industry Council(Second Prize)Development and industrialization of key technologies for high-pressure&low-emission intelligent range hoodZhejiang Key Technology Innovation Project(RIKA)Zhejiang new product and technology appraisal-International leading(8229J/5606J)Zhejiang new pro

199、duct and technology appraisal-International advanced(9B92/RIKA)The 13th China Listed Companies Value Appraisal-Top 50 Value Stocks on SME Board,Excellent Board Secretary on SME Board,and Outstanding Board Secretary of Information DisclosureNew Fortune-The 15th Golden Board SecretaryROBAM could by no

200、 means achieve its 40-year vigorous growth without the dividend of the reform and opening-up policy of the era.The wealth of the enterprise comes from the society.In the future,the Company will continue to refine its products and services and meanwhile strive to be a prestigious enterprise respected

201、 by the society,fulfilling its social responsibilities and making new greater contributions to Chinas social develop-ment.In order to continuously improve the Companys social responsibility work and raise its ability level in fulfilling social responsibilities,we really hope to receive your comments

202、 and suggestions.30AWE 2019 Best Smart Innovation AwardAWE Organizing Committee/China Household Electrical Appliances AssociationTop 500 Chinese Real Estate Developers Selected Green Innovative Product of 2019China Real Estate Association/Shanghai E-house R&D Institute/China Real Estate AppraisalRed

203、 Dot Design Award(Germany)AWE 2019 Environmental AwardAWE Organizing Committee/China Household Electrical Appliances AssociationAWE 2019 Best Product AwardAWE Organizing Committee/China Household Electrical Appliances AssociationBest Technology Innovation Award for ROBAM Integrated Range HoodChina B

204、usiness JournalMost Influential Range Hood Brand of 2019tInformation TimesBest Chinese Steam Oven Brand Award of 2019China Household Electrical Appliances Association/COutstanding Innovation Achievement of the YearChina Household Electrical Appliances Research InstituteChinese Real Estate Suppliers

205、Top 5 Brands with Most Environmental Contribution of 2019China Real Estate Association,China Real Estate AppraisalChina Home Appliances TOP Channel“One-Hundred-City&Ten-Thousand-Outlet”Best-selling Brand Award of 2019China National Household Electronic Appliances Service&Maintenance Association,Jian

206、gsu Household Electrical Appliances AssociationChina Home Appliances TOP Channel“One-Hundred-City&Ten-Thou-sand-Outlet”Recommended Product Award of 2019China National Household Electronic Appliances Service&Maintenance Association,Jiangsu Household Electrical Appliances AssociationChina Household Ap

207、pliances Innovation Achievement Certificate(Integrated Range Hood awarded Excellent Innovation Achievement of the Year)China Household Electrical Appliances Research InstituteSecurities Times-Tianma Award&The 10th China Listed Companies IR Forum:Best Board Award,Best New Media Operation Award,and Best Board Secretary AwardHangzhou Robam Appliances Co.,Ltd.Add.:No.592,Linping Av.,Yuhang Economic Development Zone,Yuhang District,Hangzhou City,Zhejiang Province,P.R.C Email: Tel:0571-86187810