Big Yellow Group (BYG) 2016年CSR報告「LSE」.pdf

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1、Big Yellow Group PLCCorporate Social Responsibility Report 2016Get some space in your life.Thinking aboutour ResponsibilitiesWelcometo the UKs brand leader in self storage 01PeopleEnvironmentSecurityLocalEfficientTechnologySustainability0203Introduction03Executive Summary04Our People06Our Health&Saf

2、ety08Environmental Responsibility08Energy Use09Mandatory GHG Emissions Statement14Long Term Energy Management16Voluntary GHG Emissions17Stakeholders18CSR Programme19Assurance StatementContentsself storagecompanyBritainsfavourite031.0 INTRODUCTIONBig Yellow recognises that a high level of Corporate S

3、ocial Responsibility(“CSR”),linked to clear commercial objectives,will create a moresustainable business and increase shareholder and customer value.Our CSR policy covers all of our operations,as a self storage provider,a real estate developer,an employer and a participant in our local communities.B

4、ig Yellow seeks to meet the demand for self storage from businesses and private individuals providing the storage space for their commercialand/or domestic needs,whilst aiding local employment creation and contributing to local community regeneration.2.0 CSR EXECUTIVE SUMMARYBig Yellow is pleased to

5、 deliver another year of steady CSR progress across the Group.Our focus over the last 12 months has delivered thefollowing benefits:Our successful entry into the Sunday Times 100 Best Companies to Work For,after a survey response rate of 81%from our team compared to an average of 63%from other compa

6、nies.We achieved a Two Star Status in the Best Companies Accreditation,with only21%of the entrants bettering our status.Supporting 14 different local charities elected by our stores and by our head office teams;our people undertook a variety of activitiesfor these(and a few other)charities and raise

7、d over 45,000 of funds during the year.At the same time Big Yellow and Armadillo SelfStorage donated the equivalent of over 753,000 of free storage in the same period.Big Yellows Health&Safety record on our construction sites and at our stores maintained its exemplary high standards.Measured byboth

8、the number of recorded Minor Injuries and by RIDDOR(Reporting of Injuries,Diseases and Dangerous Occurrences Regulation)our high standards of health and safety have continued to be delivered to our customers,staff,contractors and other visitors.Furthermore,we have continued to manage our constructio

9、n sites under the controlling factors of the CCS(Considerate ConstructorsScheme).Our continued investment in LED lighting and in fuel efficient gas heating systems at our flexi-offices has delivered reduced carbonemissions in both absolute and like-for-like measures.Our total annual Carbon emissions

10、 are now 35.2%lower than our peak year of2011.Furthermore if we look at these emissions in relation to our occupancy our carbon per square metre occupied is down 58.0%from our 2011 peak.We have continued to open new stores with sustainable energy generation investments.In the last 12 months our new

11、solar investmentat Enfield(a new store)has added to our electricity supply,which has now grown by 335%since 2011.Our 17 stores with solar energysystems now generate 15.4%of their total electricity demand from sustainable sources.We continue to benchmark our CSR performance against credible certifica

12、tions where we consider them to be relevant.42%of ourstores hold EPCs(Energy Performance Certificates),the majority of which are rated A or B.We have assessed a selection of stores tocomply with the UK Energy Savings Opportunity Scheme(ESOS)and are considering the outcome of these surveys for future

13、 sustainableinitiatives.We continue to participate in sustainable benchmarking initiatives such as the FTSE4Good,EPRA,Carbon Disclosure Project(CDP)and the Global Real Estate Sustainability Benchmark(GRESB).Finally,we continue to plan for the future and to continue to deliver sustainable benefits to

14、 the Group.We aim to reduce our GreenhouseGas Emissions(GHG)from the 2008 peak by 40.4%by 2020.We will achieve this by continuing our investment in LED lighting,solar PVsystems on our store roofs and other sustainable initiatives identified from our ESOS surveys.Big Yellow recognises that a high lev

15、el of Corporate Social Responsibility(“CSR”),linked to clear commercial objectives,will create a more sustainable business andincrease shareholder and customer value.Corporate Social Responsibility Report042.1 OUR PEOPLEOur people are at the heart of Big Yellows business,bringing our values to life

16、through the service that they provide,and bringing the energyand passion that drives us to become an ever more responsible and sustainable business.We recognise that recruiting,retaining and motivating individuals with talent and integrity and ensuring that we listen to our people andmaximise their

17、skills and performance-is key to the continued success of our Company.We encourage a culture of partnership within the business and believe in staff participating in corporate performance through benefits,such as bonus schemes and share incentives.We recognise and reward the exceptional performance,

18、achievements and ideas of our peoplethrough a Points Recognition Scheme,and awarded 55,000 of points to our staff for the year ended 31 March 2016.Wellbeing and Support We aim to promote employee wellbeing through a range of flexible working options which include flexitime,staggered hours,home worki

19、ngand sabbaticals.We provide Childcare Vouchers along with a comprehensive range of medical support and advice through our privatehealthcare scheme and occupational health providers.We have arranged corporate gym membership on a national basis,as well as a“Cycleto Work”scheme and Employee Assistance

20、 Programmes.Communication and Engagement We continue to recognise the importance of communication and consultation with our people and provide an annual spring conference,regular formal and informal meetings,quarterly newsletters and weekly operational updates.In addition,the Directors and seniorman

21、agement spend a significant amount of time in the stores and are accessible to employees at all levels.In February 2016,we were named as one of the Sunday Times 100 Best Companies to Work For.We are particularly proud of this achievementgiven a total of 1,336 companies initially applied to participa

22、te in this process and we achieved a survey response rate of 81%,comparedto an average of 62.6%.In addition,we also achieved Two Star Status in the Best Companies Accreditation.In total,768 companies gained accreditation,with only21%having bettered us in achieving three stars.Our Two Star Status dem

23、onstrates that we have achieved outstanding levels of employeeengagement within the Company.Training and Development We continue to promote the development of staff through ongoing training and regular performance appraisals.For the year ended 31 March2016 a total of 960 days training was provided a

24、cross the Company,comprising of both sales and operational training and personal andmanagement development.Our“Big Impressions”customer experience programme continued throughout the year,with one element of the programme being re-designedto further support our teams in completely understanding and f

25、ulfilling the needs of our customers.During the last year,ten staff have completed our personal development programme designed specifically for Assistant Store Managers,with four of those people having subsequently been promoted to the position of Store Manager.Eight Assistant Store Managers are cur

26、rentlyparticipating in the programme,to prepare them for their future progression within the Company.As a result of this programme and our other internal training and development programmes,55%of our store based staff have been promotedfrom within the business to their existing position.We recognise

27、 the importance ofsupporting local community projectsand charities through fundraising anddonating free storage space.During the year we donated space inour stores worth approximately753,000 to charities.05Corporate Social Responsibility Report(continued)2.1 OUR PEOPLE(continued)Community We recogni

28、se the importance of contributing within the local community and we encourage our people to develop close links with charities,schools and other institutions,both locally and nationally,to help to build more economically sustainable environments.For the year ended 31 March 2016,we recognised and sup

29、ported 14 different Company charities which were elected by our store and headoffice teams.Our people undertook a variety of activities for both these and other charities,with donations also being made by the Company.Throughout the year a total of 29,000 was raised for our Company charities and 16,0

30、00 was raised for other charities.Examples of our fundraising activities have included:The Anne Rowling ClinicOne of our team members ran the Edinburgh Half Marathon,Great North Run and Great Birmingham Run and raised nearly 1,600 for theAnne Rowling Clinic,which is a charitable University of Edinbu

31、rgh research facility focusing on a wide range of neurological conditions,especially neurodegenerative diseases.“Donations from the dedicated fundraising efforts of John Laffey,from Big Yellow Self Storage are already making an impact on thelives of patients with MS and other neurodegenerative disea

32、ses.The research work at the Anne Rowling Regenerative Neurology Clinicwill help us to apply the latest discoveries in regenerative medicine to neurodegenerative diseases and we are committed to discoveringtherapies that will slow,stop or even reverse the damage that these diseases cause.Our patient

33、s are grateful for the generous donationsand have asked us to pass on their thanks to both John and Big Yellow.We would like to thank John for running so hard and far to raiseawareness and funds for the Anne Rowling Clinic”.Kerry Mackay,Individual Giving Officer,The Anne Rowling ClinicBritish Heart

34、Foundation Nine of our stores have acted as“Donation Stations”for the British Heart Foundation,raising a total of just under 23,000 for the year frombags of unwanted clothes and household goods,which will support the charitys pioneering heart research,as well as the care of peopleliving with heart d

35、isease.In addition a further 3,200 has been raised across the year by various members of staff completing sponsored swims,runs and cycle rides.“We are delighted with the continued support we have received from Big Yellow staff and customers over the last few years.Were verygrateful for the unwanted

36、items that have been donated.By selling these in British Heart Foundation shops and stores,and fundraisingactivities that have taken place,over 45,000 has been raised to date which will help fund our life saving research.Its wonderful tohave the support of Big Yellow and we are looking forward to an

37、other successful year of our partnership”Clare Appleby,Corporate Partnerships Account Manager,British Heart FoundationGo Dad RunBig Yellow provided sponsorship of 20,000 for the Go Dad Run in June 2015,the aim of which is to raise awareness of,and funds for,Prostate Cancer UK through a series of 5k

38、and 10k runs.House of St BarnabusA total of 3,500 was raised at a Big Yellow hosted lunch for our construction suppliers to support this London based charity,whose aim isto make lasting employment a reality for those affected by homelessness and social exclusion.Southwark Tigers Rugby ClubDuring the

39、 last year,Big Yellow has provided sponsorship of 2,500 to this inner city junior rugby club whose aim is to benefit young peoplethrough the skills learnt in the game of rugby and make it affordable and attractive to all.“Big Yellow Storage have always been a keen supporter of Southwark Tigers Rugby

40、 Club,the first inner city rugby club in Britain.Whenever the club needs a boost,when the kit starts to look tatty,or new balls are required,the Company steps up immediately tohelp.The support of Big Yellow has helped us immensely.We are now encouraging Southwark council to build an artificial rugby

41、 pitchthat will allow us to really develop rugby in the area”.Vernon Neve-Dunn,Chairman,Southwark Tigers Rugby Club06Corporate Social Responsibility Report(continued)Caius HouseCaius House is a charity and youth club in Battersea,London,which aims to provide young people within the local community w

42、ith a safeplace to go to where their skills and talents can be progressed to fulfil their potential.During the last year,Big Yellow has provided the CaiusHouse football team with sponsorship of 10,000.“Caius House is delighted to have the support of Big Yellow Self Storage for our football teams.The

43、 young people have really enjoyedparticipating in a high quality club which is free of charge and have done well in the leagues this season.We hope for even greatersuccess in the upcoming season and we would like to take this opportunity to thank all the staff and Directors at Big Yellow Self Storag

44、efor making this possible.Tameeka Smith,Director,Caius HouseFree Storage In addition to our fundraising activities,we have also provided charities with free storage.For the year ended 31 March 2016,the spaceoccupied by charities in Big Yellow and Armadillo stores on this basis was 46,000 sq.ft.,wort

45、h approximately 753,000 per annum atstandard rents.Some of the many charities that have benefited from this storage include Cancer Research,Macmillan,the National ChildbirthTrust,the British Heart Foundation and a number of food bank and childrens charities.Young Enterprise A number of team members

46、within our head office and stores have continued to support students in schools or colleges within their localcommunities in conjunction with Young Enterprise,a charitable organisation that creates and develops programmes that complement theschool experience with business skills and encourages young

47、 people to realise the extent of their own talents.Our volunteering has takenthe form of providing classroom support,mentoring students to create their own businesses and participating in Young Enterprise regionalboard meetings.2.2 OUR HEALTH&SAFETYBig Yellow recognises the importance of maintaining

48、 high standards of Health and Safety for everyone who may be affected by our business,such as our customers,staff,contractors and other visitors to our stores.The Groups Health and Safety Committee reviews its Policy,riskassessments,performance and records on a quarterly basis.The Policy is applied

49、in two distinct areas our construction activities andour routine store operations.The Committee meet to discuss any issues that have been reported from meetings held at our head office,Maidenhead(our distribution warehouse),the stores and any construction sites.The Policy states that all employees h

50、ave a responsibilityfor health and safety,but that managers have special responsibilities.Additional duties are placed on Adrian Lee,Operations Director,tokeep the Board advised on health and safety issues and ensure compliance with the Policy in respect of Construction via the ConstructionDirector

51、and store operations,via the Facilities Manager.Externally,other interested stakeholders include the Health and Safety Executive(HSE)and Local Government.The Health and Safety Committee minutes are distributed to the CEO,CSR Manager,Human Resources Manager,Facilities Management andour external healt

52、h and safety consultant.The external consultant reviews our Policy and performs audits of our stores on a rollingprogramme,to ensure the implementation of the Groups Health and Safety policies.Any actions recommended by our consultant areconsidered by the Committee and,if required,then implemented i

53、nto the operations or construction systems.Health and Safety Audits arealso carried out by external consultants on each construction site prior to the opening of a store.Our Health and Safety reporting covers all of our stores,our head office,Maidenhead and our Fit-out construction sites.Incidents a

54、rerecorded for staff,customers,contractors and visitors.The Board receives reports which monitor Health and Safety performance in all theseareas.Annual Store Health and Safety Meetings take place for all stores and Maidenhead.Agendas are provided for these meetings by theFacilities team and the minu

55、tes are reviewed by Area Managers to raise any issues with Facilities or Human Resources,where necessary.Health and Safety performance and incidents are reported in the tables below:2.2.1 Big Yellow Store Customer,Contractor and Visitor Health and SafetyStore customer,contractor and visitor Health&S

56、afety Year 2012 2013 2014 2015 2016Number of customer move-ins during the year 57,604 65,807 72,772 75,097 75,438Number of minor injuries 43 34 31 50 58+Number of reportable injuries(RIDDOR)3 3 4 4+RIDDOR*per 100,000 4.6 4.1 5.3 5.3+Indicates data reviewed by Deloitte LLP as part of their assurance

57、work.See page 54 for the independent assurance.*RIDDOR Reporting of Injuries,Diseases and Dangerous Occurrences Regulation 1995.07Corporate Social Responsibility Report(continued)2.2.1 Big Yellow Store Customer,Contractor and Visitor Health and Safety(continued)The number of customer move-ins increa

58、sed this year by 0.5%.There were a total of 62 incidents,four of which were sustained by customersand were reportable.One reportable incident(by a contractor)was reported by the contractor directly to the HSE.Minor injuries includedbreaks,cuts and bruises from the handling of customer possessions,eq

59、uipment and vehicles.The 58 minor injuries occurred whilecustomers(on the whole)handled possessions,bins and pallets.This year our staff training schedules provided customers with fire,healthand safety risk assessments,which raised awareness of the potential for personal injuries.12 minor injuries w

60、ere due to visitor deliveries,involving minor cuts and bruises from doors and pallet handling.There were no Fatal Injuries,Notices+or Prosecutions during the yearended 31 March 2016.2.2.2 Big Yellow StaffStore and head office staff health and safetyYear ended 31 March 2012 2013 2014 2015*2016Average

61、 number of staff 279 286 289 300 318+Number of Minor Injuries 11 15 13 15 10+Number of Reportable Injuries(“RIDDOR”)*3 1 1 1+Annual Injury Incidence Rate(“AIIR”)/100,000 staff 1,049 346 333 314+Indicates data reviewed by Deloitte LLP.See page 54 for their independent assurance report.*AIIR=(Number o

62、f staff reportable injuries/Average number of staff(x 100,000).*The Armadillo stores are not included in the scope of Health and Safety Data for 2016.All historic data has been restated to reflect this.Big Yellow staff numbers increased by 6%and there was a reduction in Minor Injuries from 15 to 10.

63、The Minor Injuries were cuts and bruisesrelating to waste disposal,and the handling of boxes and pallets.There was one Reportable Injury involving a work related fork lift truckincident.Overall,the Annual Injury Incidence Rate decreased by 5.7%,against a store staff increase.Store staff were also in

64、volved in assistingcustomers in completing fire,health and safety training risk assessment questionnaires.There were no Fatal Injuries,Notices+orProsecutions during the year ended 31 March 2016.2.2.3 Big Yellow Construction Big Yellows new store at Enfield was opened at the start of the year and dur

65、ing the year our Cambridge store was fitted out for self storage.14 existing stores also had internal storage partition extension works carried out.Construction fit-out contractors and visitor health and safetyYear ended 31 March 2012 2013 2014 2015 2016Number of total Man Days 6,511 610 3,315 3,005

66、 6,560Number of Minor Injuries 1 2 1 3Number of Reportable Injuries(RIDDOR)The number of Man Days worked was more than double the previous year,mainly due to the Fit Out of our newly acquired Cambridge building.Three minor injuries and eight near misses were recorded,with high safety standards being

67、 maintained.The Cambridge site was alsomanaged under the Considerate Constructors Scheme(CCS)which promotes high standards of health and safety management.No FatalInjuries,Notices,Reportable Injuries or Prosecutions occurred,indicating a well-controlled environment for staff,contractors and visitors

68、.Health and Safety performance continues to be reviewed in preparation for our next new store development at Guildford in 2016.At Cambridge a new storage facility was provided after the extensive refurbishment of a former warehouse,located adjacent to a well-established retail park close to the city

69、 centre.Under the CCS Big Yellow Construction was rated Excellent for Securing EveryonesSafety and scored Very Good ratings in:Valuing the Workforce,Respect for the Community,Protecting the Environment and Caringabout site Appearance.A limited level of assurance is provided for select Health and Saf

70、ety performance data.This assurance was undertaken by Deloitte LLP inaccordance with the International Standards on Assurance Engagements 3000 Revised(ISAE 3000).08Corporate Social Responsibility Report(continued)3.0 ENVIRONMENTAL RESPONSIBILITYOur CSR Policy sets out how we manage the impact of our

71、 business on society and the local environment,to control our risks and manageour opportunities in a sustainable manner.Big Yellow has been classified as having a“low environmental impact”by the Ethical Investment Research Index Series(“EIRIS”)because itis involved in Support Services.Notwithstandin

72、g this,and in order to maintain an efficient and sustainable business for its stakeholders,Big Yellow has continued to commit significant resources to the environmental and social aspects of its storage operations,real estateportfolio,new store developments and site acquisitions.We report energy use

73、 carbon emissions in compliance with the Companies Act and Climate Change Regulation on Reporting Greenhouse Gas(“GHG”)Emissions for listed companies.For the detailed application of our report see our Basis of Reporting at:http:/corporate.bigyellow.co.uk/csr.We therefore provide a summary in the Dir

74、ectors Report of Scope 1(onsite gas,solar electricity generation and refrigerant use)and Scope 2(off site power station grid supplied electricity)for carbon dioxide equivalent(CO2e)emissions.We have used the DEFRA DECC Version 2.1(2015,Expiry 31 May 2016)conversion factors,for annual GHG emission ca

75、lculations.3.1 Energy Use,Efficiency and Reductions from 2011(Peak Energy Benchmark)This year we are reporting our key performance indicators and identifying them using the codes from the Global Reporting Initiative(GRI)and the European Public Real Estate Association(EPRA),at the request of some of

76、our stakeholders.A comparable annual same storeportfolio electricity use and carbon emission KPI will also be used.Our materiality threshold for energy use is 5%and for carbon emissionsis 1%.A limited level of assurance is provided for our Scope 1 and 2 energy use and GHG emissions.This assurance wa

77、s undertaken byDeloitte LLP in accordance with the International Standard on Assurance Engagements 3000(ISAE 3000 Revised).GRI Absolute Electricity Use&Reductions from Peak Energy(Elec-Abs/G4-ENS3)Year ended 31 March 2012 2013 2014 2015 2016Electricity use(kWh)13,588,703 13,153,960 11,688,629 9,643,

78、341 9,376,085+Electric Reductions(%)(2.4%)(5.5%)(16.1%)(30.7%)(32.7%)+Indicates data reviewed by Deloitte LLP.See page 54 for their independent assurance report.Note:2011 was our peak electricity use benchmark(13,925,217 kWh).This year continuing electricity efficiency programmes have provided an ab

79、solute reduction of 32.7%from our peak use in 2011.Re-lamping withLED,has contributed an extra 2.8%to the annual reduction in 2016.GRI Absolute Gas Use&Reductions(Fuels-Abs F4-EN3)Year ended 31 March 2012 2013 2014 2015 2016Gas use(kWh)742,086 716,508 652,181 602,563 592,257Gas Reductions(%)(3.4%)(1

80、2.1%)(18.8%)(20.2%)+Indicates data reviewed by Deloitte LLP.See page 54 for their independent assurance report.Note:2012 was peak gas use benchmark.Gas use for the heating of our eight flexi offices reached a peak in December 2012,due to the coldest winter month since records began.The annual reduct

81、ions in gas use to 2016 have been mainly due to milder but wetter winters.Flexi-office occupancy variations also reduceheating demand occasionally,but occupancy has been relatively constant,ranging from 82.5%to 87.9%.This year,gas use reduced by 20.2%from the peak use in 2012.09Corporate Social Resp

82、onsibility Report(continued)3.1 Energy Use,Efficiency and Reductions from 2011(Peak Energy Benchmark)(continued)Total Energy(Electricity and Gas)kWh Use ReductionsYear ended 31 March 2012 2013 2014 2015 2016Total Energy Use(kWh)14,330,789 13,870,468 12,340,810 10,245,904 9,968,342Total Reductions(%)

83、(1.7%)(4.9%)(15.4%)(29.7%)(31.6%)*Gas Materiality%5.2%5.2%5.3%5.8%5.9%*Gas use materiality in 2016 is 0.9%above the 5%threshold and is just significant for reporting purposes,as a percentage of total gas and electricity kWh use.Note:2011 was the year of peak energy use(14,581,234 kWh).Our combined e

84、nergy use has reduced by 31.6%our from peak energy use in 2011,mainly due to our investment in motion sensor lighting,energy efficient LED re-lamping and 17 roof top solar electricity installations.Over the last year combined gas and electricity use reducedby 2.7%.Our gas use materiality is 5.9%of t

85、otal gas and electricity use and remains just above the materiality level(5%).This is partlydue to significant long term annual reductions in electricity use,compared to reductions achieved in gas use.Energy kWh(Electricity and Gas)Intensity Energy(Electricity and Gas)Intensity/Occupied Space(m2)(En

86、ergy-INT/CRE1)%changeYear ended 31 March 2012 2013 2014 2015 2016 from peak Energy(kWh)14,330,789 13,870,468 12,340,810 10,245,904 9,968,342 (31.6%)Occupancy(m2)228,356 244,521 263,101 283,732 304,964 54.1%kWh/Occupancy 62.8 56.7 46.9 36.1 32.7 (55.6%)GIFA(m2)572,194 582,872 582,872 605,419 621,050

87、13.9%kWh/GIFA(m2)25.0 23.8 21.2 16.9 16.1 (39.7%)+Indicates data reviewed by Deloitte LLP.See page 54 for their independent assurance report.Note:2011 was the Peak Energy Use year(14,581,234 kWh/197,884=73.7 kWh/occupancy m2;GIFA 545,490 m2and 26.7 kWh/GIFA).As our annual energy use reduced,and cust

88、omer occupancy increased,energy intensity per occupied space reduced by 55.6%from ourpeak energy benchmark in 2011.In the year ended 31 March 2016,energy use per occupied space decreased by 9.4%.Energy use per grossinternal floor area has also reduced by 39.7%,as the portfolio has grown and become m

89、ore energy efficient.Energy(Electricity and Gas)Intensity/Revenue(Energy-INT/CRE1)%changeYear ended 31 March 2012 2013 2014 2015 2016 from peak Energy(kWh)14,330,789 13,870,468 12,340,810 10,245,904 9,968,342 (31.6%)Revenue(000)65,663 69,671 72,196 84,276 382 63.8%kWh/Revenue 0.22 0.20 0.17 0.12 0.1

90、0 (58.3%)+Indicates data reviewed by Deloitte LLP.See page 54 for their independent assurance report.Note:2011 was the Peak Energy Use year(14,581,234 kWh/61,885,000=0.24 kWh/Revenue).Energy use intensity per annual revenue decreased by 58.3%from the peak energy benchmark in 2011 and reduced by 16.7

91、%in the yearended 31 March 2016.3.2 Mandatory Greenhouse Gas(GHG)Emissions Statement SummaryThe ISAE 3000 Standard provides an evaluation of both quantitative and qualitative aspects of our carbon management.We report ourabsolute gross energy use for our wholly owned stores,our head office in Bagsho

92、t,and our packing materials warehouse in Maidenhead.Our environmental report does not include any of the 16 Armadillo stores,in which the Group has a 20%interest.Our new store openings at Enfield and Cambridge were completed this year.This year our key performance indicators are identified using GRI

93、 and EPRA codes,at the request of some of our stakeholders.The yearended 31 March 2011 is our peak energy use and carbon emission benchmark year,due to a previous period of increased energy use dueto new store openings and increased occupancy.10Scope 1 GHG emissions from our real estate portfolio Sc

94、ope 1 GHG emissions originate from eight on site,natural gas heated flexi office units within our stores.On site use of refrigerant replacement,for air conditioners in all stores,is also included.Refrigerant use for cooling store reception areas is only topped up when required.Scope 1 Flexi Office S

95、tores Gas Heating Emissions(GHG-Dir-Abs)%changeYear ended 31 March 2012 2013 2014 2015 2016 from peakGas Use(kWh)742,086 716,508 652,181 602,563 592,257 (20.2%)Emission(tCO2e)137.8 133.0 120.0 111.5 109.2+(20.8%)+Indicates data reviewed by Deloitte LLP.See page 54 for their independent assurance rep

96、ort.Note:2012 was our peak year for gas use and emissions.Greenhouse gas emissions from gas heating systems have reduced by 20.8%since our peak emission in 2012,the coldest winter sincerecords began(England and Wales).Since 2012 there has been a succession of milder winters and a reduction in gas us

97、e of 20.2%.Flexi Office customer occupancy has remained relatively constant over this time period.Scope 1 Refrigerant Replacement and Emissions%changeYear ended 31 March 2012 2013 2014 2015 2016 from peakRefrigerant Use(Kg)2.8 66.5 112.4 11.92 7.3 (93.5%)Emissions(tCO2e)4.3 286.3 354.8 20.6 13.5+(96

98、.2%)+Indicates data reviewed by Deloitte LLP.See page 54 for their independent assurance report.Note:2014 was the peak year for refrigerant replacement and carbon emissions.Refrigeration systems are used in air conditioning units for cooling store reception areas and some offices.Cooling systems are

99、 monitoredand replacement or top up refrigerant is ordered when required to maintain an efficient working environment.This year one store areaand one office required top up,amounting to a total of 7.3 kg of refrigerant.This was equivalent to 13.5 tCO2e GHG emissions and a significantreduction since

100、our peak refrigerant use in 2014.Scope 1 Direct Gas and Refrigerant GHG Emissions%changeYear ended 31 March 2011 2012 2013 2014 2015 2016 from peakTotal Scope 1(tCO2e)121.5 142.1 419.3 474.8 132.1 122.7+(74.2%)+Indicates data reviewed by Deloitte LLP.See page 54 for their independent assurance repor

101、t.Note:2014 was the peak year for Total Scope 1 Emissions.Our combined energy use has reduced by31.6%from our peak energy use in 2011,mainly due to our investment in motionsensor lighting,energy efficient LEDre-lamping and 17 roof top solarelectricity installations.11Corporate Social Responsibility

102、Report(continued)Scope 1 GHG emissions from our real estate portfolio(continued)Total Scope 1 gas and refrigerant greenhouse gas emissions in 2016 reduced to 122.7 tCO2e,similar to the low 2011 emission levels.This represents a 74.2%reduction from our peak use in 2014,due to less heating gas use and

103、 less refrigerant top up required in airconditioning units,following significant replacements in 2013 and 2014.Scope 1 Onsite Direct Self Supply Solar:Grid Electricity Displaced,Export,Income and SavingsYear ended 31 March 2011 2012 2013 2014 2015 2016Solar Generation(kWh)107,074 134,297 208,807 285

104、,832 314,068 358,279+Total Grid Savings()*31,439 41,540 74,724 100,468 106,607 115,216Solar%of Grid(kWh)0.8%1.0%1.6%2.4%3.3%3.8%+Indicates data reviewed by Deloitte LLP.See page 54 for their independent assurance report.*Total Grid Savings=Solar kWh payments from energy companies+Grid kWh displaceme

105、nt(rate of 9p per kWh).Our onsite roof mounted solar panel generation supplies low carbon electricity to 17 stores and provides an increasing source of energyfor the Group.Solar electricity generation this year was 358,279 kWh;an increase of 14.1%on last years generation.Big Yellow has generateda to

106、tal of 1,408,357 kWhs of solar electricity since 2011.About 30-40%of the solar electricity generated is exported to the National Grid.Total Feed in Tariff revenue from energy company payments and off grid savings totalled 115,216 this year and has saved 469,994since 2011.In 2016,solar electricity ge

107、neration contributed 3.8%of our total store electricity use.Scope 2 Offsite Grid Supplied Electricity Use,GHG Emissions and Tax ReductionsOur electricity supply from off site power stations(Scope 2 Energy)provided around 95%of our total annual energy supplied,in the yearended 31 March 2016.Scope 2 E

108、lectricity,GHG Emissions and CCL Tax Reductions(GHG-Indir-Abs)%changeYear Ended 31 March 2012 2013 2014 2015 2016 from peakElectricity(kWh)use 13,588,703 13,153,960 11,688,629 9,643,341 9,376,085+(32.7%)Emissions(tCO2e)6,143 6,051 5,207 4,776 4,333.5+(35.9%)Electricity Cost()*1,345,276 1,456,266 1,2

109、36,905 1,131,048 1,072,896 (27.3%)CCL Tax(p/kWh)0.509 0.524 0.541 0.554 0.559 30%CCL Tax()69,167 68,927 63,236 53,424 52,412 (12.5%)+Indicates data reviewed by Deloitte LLP.See page 54 for their independent assurance report.*Grid electricity cost excluding VAT and including CCL Tax 2011,was 0.430 p/

110、kWh or 59,878).Note:2011 was the peak electricity use(13,925,217 kWh/6,758 tCO2e)and cost(1,476,266)benchmark for future reductions.Electricity use has reduced by 32.7%and Scope 2 GHG emissions have reduced by 35.9%since our peak electricity use in 2011.In the lastyear electricity use has reduced by

111、 2.8%and GHG emissions have reduced by 9.3%.These reductions are partially due to decreases in theelectricity emission factor since last year,our continued investments in energy efficient LED re-lamping and larger capacity roof top solarinstallations at our new stores.Our annual average carbon emiss

112、ion reduction over the last five years has been 7.2%per year;double what the commercial property sectorrequires to meet the UK Governments GHG emissions reduction target of a 34%reduction by 2020(or 3.5%per year to 2050).Our energyefficiency investment programmes have achieved an electricity cost re

113、duction of 27.3%since 2011.Although the CCL Tax on electricity hasincreased from 0.430p/kWh(2011)to 0.559p/kWh(2016),an increase of 30%,we have managed to reduce our CCL Tax by 12.5%since 2011.12Corporate Social Responsibility Report(continued)Absolute and Like for Like Electricity and tCO2e Like fo

114、r Like Reductions GRI and EPRA standards(G4-EN3/Elec-LFL)ReductionsYear ended 31 March 2015 2016 (%)Abs Electric(kWh)9,643,341 9,376,085+(2.8%)LFL Electric(kWh)*9,504,542 8,821,059 (7.2%)tCO2e*4,698 4,077 (13.2%)+Indicates data reviewed by Deloitte LLP.See page 54 for their independent assurance rep

115、ort.*Not including:Head Office;Distribution Depot;new build stores(Enfield and Cambridge)&acquisition stores(Oxford 2 and Chester).*2015 KWh conversion factor=0.49426;2016 KWh conversion factor=0.46219.The Like for Like store portfolio over the last two financial years,excluding non-store buildings(

116、Head Office and Distribution Depot),newstores(Enfield and Cambridge)and store acquisitions(Oxford 2 and Chester),has been assessed.The data indicates that the same storeelectricity use reduced by 7.2%(absolute reduction of 2.8%).Climate Change Act 2008;Carbon Reduction Commitment(“CRC”)Annual Tax Re

117、porting The Department of Energy and Climate Change(“DECC”)and the Environment Agency(“EA”)are stakeholders in the policy for reducingenergy demand from large private sector organisations.CRC Carbon&Tax ReductionsYear end 31 March 2011 2012 2013 2014 2015Total tCO2*7,608 7,521 7,598 6,415 5,408Reduc

118、tion in tCO2(%)(1.1%)(0.1%)(15.7%)(28.9%)Tax Rates(/tCO2)12.00 12.00 12.00 12.00 16.40Tax Payments()91,296 90,252 91,176 76,980 88,691Tax Reductions(%)*(1.1%)(0.1%)(15.7%)(2.9%)*tCO2Grid supplied electricity,gas and self-supplied solar PV electricity.*Reductions in CRC Tax from 2011 peak energy use.

119、Note:2016 CRC emissions and tax will be reported in June 2016.The CRC Tax on emissions from our use of electricity,gas and self-supplied solar electricity generation rose from 12.00/tCO2to 16.40 in2015,and will continue to rise to 18.30 in 2019.Under the CRC Tax scheme,our total tCO2emissions reduce

120、d by 28.9%,but our CRC Taxreduction from 2011 to 2015 was 2.9%,due to a 26.8%increase in the 2015 Tax rate.Big Yellow has further plans to invest in external energyefficient lighting;solar roof top installations and accurate solar performance monitoring to manage costs and savings efficiently,until

121、themerger of the CRC Tax with the Climate Change Levy is confirmed in 2020.This year we disclose our Scope 2(Off site)power station electricity use and emissions,as our most material energy use by Dual Reporting.This is to compare the difference in our location based(National Grid)and market based(B

122、ritish Gas Electricity supply)emissions.The table below shows that carbon dioxide emissions that are Location Based are almost double the Market Based conversion factor(tCO2).This is because the British Gas Fuel Mix Disclosure for electricity generation is based on a lower carbon mix of:33%natural g

123、as;31%nuclearenergy;23%renewables;11%coal;and 2%of other fuels.This disclosure raises consumer awareness of the lower carbon content of marketbased emissions as well as cost.Duel Carbon Reporting Scope 2 Electricity Conversion Factors 2016Electricity Supply Basis Electricity Use&Conversion Factors C

124、arbon EmissionsNational Grid Location Based 9,376,085+kWh x 0.4585 4,299 tCO2British Gas Market Based 9,376,085 kWh x 0.2400 2,250 tCO2+Indicates data reviewed by Deloitte LLP.See page 54 for their independent assurance report.Note:Electricity Market Supplier Conversion Factors(CFs)BG(2015-2016).13C

125、orporate Social Responsibility Report(continued)Total Scope 1 and 2 Emissions In the year ended 31 March 2016,total Scope 1 and Scope 2 GHG emissions achieved a reduction of 35.2%from peak energy use in 2011,exceeding last years 28.7%reduction.Total GHG Emission Reductions(tCO2e)(GHG-Dir-Abs and GHG

126、-Indir-Abs)%changeYear ended 31 March 2011 2012 2013 2014*2015 2016 from peakScope 1 Totals 121.5 140.6 419.0 474.8 132.0 122.7+(74.2%)Scope 2 Totals 6,758.0 6,143.0 6,051.0 5,207.0 4,776.0 4,333.5+(35.9%)Total(tCO2e)6,879.5 6,283.6 6,470.0 5,681.8 4,908.0 4,456.2+(35.2%)+Indicates data reviewed by

127、Deloitte LLP.See page 54 for their independent assurance report.*Peak emissions for Scope 1.2011 was the Peak emissions and benchmark year for long term performance assessment for Scope 2These reductions were mainly due to Scope 2 supplied electricity emissions.Our energy use strategy aims to reduce

128、 emissions,annualenergy costs and carbon taxation by proportional percentages.It has also created an income from energy company payments for generationand exporting excess electricity to the Grid from our solar electricity generation investments.Scope 1 emissions from our stores represent only 2.8%o

129、f our combined Scope 1 and 2 emissions.In the year ended 31 March 2016,lessrefrigerant replacement was required for the third year in succession and the type used had a lower GHG emission conversion factor,resultingin a significant reduction in GHG Emissions from our peak refrigerant replacement in

130、2015.GHG emissions from flexi office gas heating arealso indicating a constant reduction in tCO2e in the year ended 31 March 2016,due to milder but wetter winters since 2012.GHG Emission Intensity(Scope 1 and 2)Our key emission“intensity”indicators are based on annual growth using customer occupancy

131、 and revenue and gross internal floor area(“GIFA”).Scope 1 and 2 GHG Emission Intensity/Occupied Space And Revenue(GHG-Int)%changeYear ended 31 March 2011 2012 2013 2014 2015 2016 from peakTotal(tCO2e)6,879.5 6,283.6 6,470.0 5,681.8 4,908.0 4,456.2+(35.2%)Occupancy(m2)197,884 228,356 244,521 263,101

132、 283,732 304,964 54.1%kgCO2e/Occy.34.8 27.5 26.5 21.6 17.3 14.6+(58.0%)Revenue(000)61,885 65,663 69,671 72,196 84,276 101,382 63.8%kgCO2e/Rev.0.11 0.10 0.09 0.08 0.06 0.04+(63.6%)GIFA(m2)545,490 572,194 582,872 582,872 605,419 621,050 13.9%kgCO2e/GIFA m2 12.6 11.0 11.1 9.7 8.1 7.2+(42.9%)+Indicates

133、data reviewed by Deloitte LLP.See page 54 for their independent assurance report.Note:Peak GHG emissions year is 2011.From our peak GHG emissions in 2011,emissions per customer occupied space have reduced by 58.0%and by 63.6%per revenue.GHGemission intensity per our store portfolio gross internal fl

134、oor area has reduced by 42.9%.Our future GHG carbon reduction programme is toinvest in external LED re-lamping and solar electricity generation investments where viable.More store specific energy saving opportunityscheme(ESOS)have also been programmed for future years.143.3 Long Term Energy Manageme

135、nt Scope 2 GHG Emission Targets and ReductionsThe Climate Change Act(2008)has set a national target to reduce GHG emissions by 34%by 2020 and we aim to achieve this target.As part of the UK commercial property sector,Big Yellow has been reducing its energy use by energy efficient and renewable energ

136、ytechnology since its first electricity peak use in 2008.Scope 1 and 2 GHG Emission Reductions and Targets(%)From 2008 Year ended 31 March 2008 2009 2010 2011 2012 2013tCO2e 6,487*6,383 6,287 6,880*6,284 6,470%reductions (1.6%)(3.1%)6.1%(3.1%)(0.3%)Scope 1 and 2 GHG Emission Reductions and Targets(%

137、)From 2008 Continued Year ended 31 March 2014 2015 2016 2017*2018 2019 2020tCO2e 5,682 4,908 4,456+%reductions (12.4%)(24.3%)(31.3%)(33.7%)(36.0%)(38.3%)(40.4%)+Indicates data reviewed by Deloitte LLP.See page 54 for their independent assurance report.*2011 peak electricity use due to occupancy grow

138、th.Note:2008 peak use due to new store development and occupancy growth.We have been achieving a 4.5%annual average reduction of GHG emissions from 2008 to 2016.From 2017,we will adopt the UK commercialproperty sector Real Estate Environmental target of a 3.5%annual GHG emission reduction to align w

139、ith the Governments 2050 goal.To achieve this target our future programmes of re-lamping stores externally with energy efficient lighting is planned to begin in the yearending 31 March 2017.Additional investment in roof mounted solar installations at our new and existing stores is also proposed for

140、the yearending 31 March 2017.We will also use our Energy Saving Opportunity Scheme(ESOS)report to implement other energy efficiencyinvestments where we consider they are appropriate.Extending our landscaping to greenwalls and roofs is environmentallybeneficial.These features allow excessrainwater to

141、 be absorbed,helpsmoderate the temperature of the localenvironment,provides habitat for localwildlife and is more aestheticallyappealing softening the landscape.15Corporate Social Responsibility Report(continued)Big Yellow Store Portfolio Asset CertificationsThis year we are reporting some of our ke

142、y performance indicators and identifying them using the codes from the Global Reporting Initiative(GRI)and the European Public Real Estate Association(EPRA).This is at the request of some of our stakeholders,to assess sustainabledevelopment performance.Number of Certified Assets(EPRA Cert-Tot and GR

143、I CRE8)Total Number of EPC and BREEAM Certificates and Ratings Energy Building Research Performance Establishment Environmental Gross Internal Floor AreaNo.Store Certification(EPCs)Assessment Methodology(“BREEAM”)Certification (GIFA)m21 Balham B 8,3612 Barking A 8,3603 Birmingham C 8,3614 Bromley B

144、9,8675 Camberley A 8,8496 Cambridge B 7,2647 Chiswick B 10,6788 Chester E 8,1799 Ealing B 7,88710 Edinburgh D+8,77911 Eltham C 9,79312 Enfield B BREEAM Excellent(75.5%)8,36713 Fulham B 19,37014 Gypsy Corner B 9,70715 High Wycombe B 8,43116 Kennington B 9,33917 Liverpool Edge Lane C 8,36118 Merton B

145、9,75519 New Cross B 8,62320 Nottingham C 9,05821 Oxford D 4,26622 Poole C 7,38623 Reading A BREEAM Excellent(76.7%)8,64024 Richmond B 4,85525 Sheen B BREEAM Excellent(76.1%)8,91926 Sheffield Bramall Lane B 8,36127 Sheffield Hillsborough B 8,36128 Stockport B 8,28829 Sutton B 9,75530 Twickenham A+10,

146、591 “Green”stores 30 BREEAM covers 25,926 m2across three stores 258,924 m271 Total 42%Certified 4.2%of Portfolio 621,050 m2Energy Performance Certification(EPC)LegislationAs owners of property who lease space to members of the public,we were required to display EPCs to our customers from 1st October

147、 2008.Certification is required at new store openings,store acquisitions and when solar panels are retrofitted onto older stores.We have provided30 EPCs to date in our stores,representing 42%of the portfolio.Of the stores certified 73%have high A or B ratings,mainly due to energyefficient internal L

148、ED re-lamping and investment in low carbon electricity,heating and cooling self-supply,such as solar and ground sourceheat pump installations.Considering that the whole portfolio has internal energy efficient LED lighting,apart from a few recent acquisitions,we are comfortable that the pre-October 2

149、008 stores will at least achieve the EPC B rating in the future,when the opportunity arises.Building Research Establishment Environmental Assessment Methodology(BREEAM)BREEAM certification is sometimes a local planning requirement for our stores,especially for new developments in high density urbane

150、nvironments.The methodology assesses impacts and opportunities for enhancing the design and construction environmental aspects.The certification includes a review of new store energy,sustainable building materials,water efficiency,waste recycling and ecology.The review also includes social aspects o

151、f the building life include its resource management,health,well-being,modes of transport andpollution reduction.Our BREEAM ratings are mainly Excellent scoring in the 75 76%range and highest in the areas of land use and ecology;transport;waste;pollution;and energy efficiency.16Corporate Social Respo

152、nsibility Report(continued)4.0 SCOPE 3 VOLUNTARY SUPPLY CHAIN GHG EMISSIONSScope 3 supply chain emissions represent GHG emissions during electricity supplier transmission and distribution to our stores.Scope 3 Electricity Supply and Distribution GHG Emission Losses%changeYear ended 31 March 2011 201

153、2 2013 2014 2015 2016 from peakElectric(kWh)13,925,217 13,588,703 13,153,960 11,688,629 9,643,341 9,376,085+(32.7%)Scope 2(tCO2e)6,758 6,143 6,051 5,207 4,776 4,333+(35.9%)Scope 3(tCO2e)544 525 501 445 417 355 (34.7%)Total(tCO2e)7,302 6,668 6,552 5,652 5,193 4,688 (35.8%)+Indicates data reviewed by

154、Deloitte LLP.See page 54 for their independent assurance report.Note:Peak energy use and benchmark year was 2011.Note:Transmission and Distribution Conversion Factor 2016(0.03816).Our energy efficiency programmes within our stores have reduced electricity demand and emission from our suppliers power

155、 stations.Totaltransmission and distribution losses have reduced by 35.8%since 2011,compared to a 28.9%reduction last year.Scope 3 Store Waste Supply Chain Recycling and Landfill GHG Emissions(Waste-Abs)Year ended 31 March 2011 2012 2013 2014 2015 2016Waste Recycling(t)266 263 259 265 273 296Landfil

156、l waste(t)37.3 36.8 34.6 37.0 38.2 58.9Landfill GHG tCO2e*10.8 10.7 10.0 10.7 11.0 17.0*2016 Landfill gas conversion factor=0.2892.Waste generation in self storage is assessed as a“low environmental impact”.The majority of non-hazardous bulk office waste is segregatedby our staff and then further re

157、cycling by our waste contractor for paper and cardboard takes place after collection.This year 296 tonnesof waste was recycled and 58.9 tonnes went to landfill.Landfill GHG emissions are estimated to be 17.0 tCO2e.These emission levelsrepresent a negligible percentage of our combined Scope 1 and 2 e

158、missions and are below the materiality threshold for future carbonemission reporting.New Store Construction Fit-Out Waste Management Performance(Waste-Abs)Year ended 31 March 2011 2012 2013 2014 2015 2016Tonnage 147.5 152.3 12.9 78.9 14.5 13.6Waste Recycled(%)93.2 96.0 100 95 100 92.8Plasterboard Re

159、cycled(%)100 34.0 100 100 100In October 2015,our new Cambridge store Fit Out contractors recycled 92.8%of our waste(13.6 tonnes)as follows:hard-core and brick(41%);wood(31%);plastic(11%);metals(9%);card/paper(3%);polythene(2%);bagged waste(2%);and plasterboard(1%).All of our newstores sign up to the

160、 Considerate Constructors Scheme and achieve Energy Performance Certification(EPC)B rating with LED lighting asstandard and roof top solar installations installed where viable.Water use has been assessed as a“low environmental impact”for self storage(usage of 28,486 m3).Our data has provided an aver

161、age of(20.3 tCO2e)emissions per year.This represents less than 0.5%of combined Scope 1 and 2 emissions,which is below the materialitythreshold for carbon emissions.Water use monitoring is continued in order to review water use efficiency.17Corporate Social Responsibility Report(continued)5.0 STAKEHO

162、LDERSBig Yellow engages with all of its main stakeholders to provide information and to gain useful feedback from a variety of groups,as described below.Government Legislation and StandardsEU Energy Efficiency Directive;The UK Energy Savings Opportunities Scheme(“ESOS”)We appointed an accredited Ass

163、essor,measured all of our energy consumption and determined significant areas of use.ESOS was enforcedby the Environment Agency(“EA”)and involved the audit of four representative stores from our portfolio.We assessed future energy savings,other than the technologies that we had already programmed an

164、d invested in.We completed the audits in November 2015,before theDecember deadline,and have considered changes to our future budget for investing in viable energy saving technologies as a result.Investor Communications The Carbon Disclosure Project(“CDP”)2016The CDP is a global initiative by investo

165、rs designed to encourage companies(and their suppliers)to publish information on their carbonemissions and climate change strategies,as a measure of their carbon emissions reduction efficiency.The CDP Performance and Number of InvestorsYear 2010 2011 2012 2013 2014 2015Disclosure Score 65/100 67/100

166、 71/100 85/100 93/100Performance Score B C D B CNumber of investors 534 655 722 799 884Annual increase in investors 10.2%10.7%10.6%Our Disclosure Scores have improved from 2010 to 2015,as we achieved 93/100 for reporting transparency in 2015.Our latest survey(to be submitted in June 2016)will provid

167、e an update with more detail addressing Climate Change Performance.The C Band performancewas the average for Financials in 2015.Big Yellows number of investors has also increased year on year by approximately 10%.The Global Real Estate Sustainability Benchmark(“GRESB”)Green Star StatusGRESB collects

168、 information regarding the sustainability performance of property companies and funds.This includes information onperformance indicators,such as energy efficiency,GHG emission,water and waste reductions.The Survey also covers broader issues suchas sustainability risk assessments,performance improvem

169、ent,and engagement with employees,customers,suppliers and localcommunities.GRESB continued to rate Big Yellow with a Green Star Status in 2015.In Europe(and globally)we were ranked with sustainabilityscores in the top quartile of management and policy and implementation and measurement.The benchmark

170、 results allow us to identifythe areas where we can improve,both in absolute terms and relative to our peers.We are able to provide our existing and potential investorswith information regarding our environmental and social governance performance,in the current real estate investment market.18Corpor

171、ate Social Responsibility Report(continued)6.0 CSR PROGRAMME FOR THE YEAR ENDING 31 MARCH 2017Big Yellow will continue to focus on its most significant environmental and financial aspects of its business impact,energy use and carbonemissions.Energy efficiency and low carbon supply programmes have be

172、en trialled and have been implemented since 2008.We will reviewand consider further energy reduction strategies within our store operations for carbon and financial savings.For the year ahead ourprogrammes,objectives and targets are highlighted in the table below.More details of CSR policies,previou

173、s reports and awards can be found on our investor relations website at http:/corporate.bigyellow.co.uk/csr.aspxCSR StrategyProgramme Objectives From 2011 BenchmarkGHG Emission Reduction Assess new and acquired stores within theportfolio for efficient LED re-lampinginternally and externally.External

174、store lighting programmed for LEDre-lamping in the year ending 31 March 2017.CRCReview potential tax reduction as tCO2taxrate increases.Implement more specific ESOS advice.Increase Solar Energygeneration,revenue and savingsSolar installations to increase with newbuild portfolio growth,acquisitions a

175、ndexisting retro-fit stores.Solar installation on new build Guildford storeand two retrofit installations on Colchesterand Eltham stores.FTSE4 Good Investor Governancepositioning Provided data on the Big Yellow website toupdate research requests on our supplychain,labour standards and the ModernSlav

176、ery Act.Maintain membership within the FTSE4 GoodIndex series ratings and engaging withresearchers.CDP CommunicationsUse our annual carbon performance data inthe CDP survey 2015 to improve our ratings.To increase and maintain our highperformance and interest form a wider rangeof investors.GRESBMaint

177、ain our upper quartile ranking scoresin management and policy andimplementation and measurement.Strengthen and maintain the leading GreenStar position in the GRESB upper quadrant.Health and SafetyContinually maintain and improve high standards of recording and reporting customer,staff,visitor,and co

178、ntractor incidents.Invest in continued training and awarenessof staff in routine health and safety policy,procedures,management and reporting.Staff and CSR awarenessContinue raising CSR awareness througharea staff presentations and internalcommunications.Regular staff meetings and informationbulleti

179、ns on CSR progress and ClimateChange.19Corporate Social Responsibility Report(continued)Assurance statementIndependent assurance statement by Deloitte LLP(Deloitte)to Big Yellow Group plc(Big Yellow)on their Corporate Social Responsibility Report 2016(“Report”)What we looked at:scope of our workBig

180、Yellow engaged us to perform limited assurance procedures on selected Group level corporate social responsibility(CSR)performance indicators for the year ended 31 March 2016.The assured data are indicated by the+symbol in the Report.Carbon footprint indicators:Store electricity(tCO2e)Store flexi-off

181、ice gas emissions(tCO2e)Refrigerant emissions(tCO2e)Absolute carbon dioxide emissions(tCO2e)Store electricity use,CO2emissions and carbon intensity:Electricity use(kWh)Absolute carbon emissions(tCO2e)Carbon intensity(kgCO2e/m2gross internal area)Carbon intensity(kgCO2e/m2occupied space)Carbon intens

182、ity(kgCO2e/revenue)Renewable energy generation and CO2emissions reductions:Total renewable energy(kWh)Renewable energy percentage of total store use(%)Staff health and safety:Average number of employees Minor Injuries Reportable injuries(RIDDOR)Annual Injury Incidence rate(AIIR)per 100,000 staff Not

183、icesWhat we found:our assurance opinionBased on the assurance work we performed,nothing has come to our attention that causes us to believe that the selected CSRperformance indicators,as noted above,have not been prepared,in all material respects,in accordance with Big Yellows definitionsand basis o

184、f reporting.What standards we used:basis of our work and level of assuranceWe carried out limited assurance in accordance with the International Standards on Assurance Engagements 3000 Revised(ISAE 3000).To achieve limited assurance ISAE 3000 requires that we review the processes and systems used to

185、 compile the areas on which weprovide assurance.This standard requires that we comply with the independence and ethical requirements and to plan and performour assurance engagement to obtain sufficient appropriate evidence on which to base our limited assurance conclusion.It does notinclude detailed

186、 testing of source data or the operating effectiveness of processes and internal controls.This is designed to give asimilar level of assurance to that obtained in the review of interim financial information.The evaluation criteria used for our assurance are the Big Yellow Group definitions and basis

187、 of reporting as described at:http:/corporate.bigyellow.co.uk/csr.aspx 20What we did:our key assurance proceduresConsidering the risk of material error,our multi-disciplinary team of CSR assurance specialists planned and performed our workto obtain all the information and explanations we considered

188、necessary to provide sufficient evidence to support our assuranceconclusion.Our work was planned to mirror Big Yellows own group level compilation processes,tracing how data for each indicatorwithin our assurance scope was collected,collated and validated by corporate head office and included in the

189、 Report.Key procedures we carried out included:Gaining an understanding of Big Yellows systems through interview with management responsible for CSR management and reporting systems at corporate head office;Reviewing the systems and procedures to capture,collate,validate and process data for the ass

190、ured performance dataincluded in the Report.We did not test back to source data;and Reviewing the content of the 2016 CSR Report against the findings of our work and making recommendations for improvementwhere necessary.Big Yellows responsibilitiesThe Directors are responsible for the preparation of

191、 the Report and for the information and statements contained within it.They are responsible for determining the CSR goals,performance and for establishing and maintaining appropriate performancemanagement and internal control systems from which the reported information is derived.Deloittes responsib

192、ilities,independence and team competenciesOur responsibility is to independently express a conclusion on the performance data for the year ended 31 March 2016.Weperformed the engagement in accordance with Deloittes independence policies,which cover all of the requirements of theInternational Federat

193、ion of Accountants Code of Ethics and in some cases are more restrictive.We confirm to Big Yellow that wehave maintained our independence and objectivity throughout the year,including the fact that there were no events or prohibitedservices provided which could impair that independence and objectivi

194、ty in the provision of this engagement.This report is made solely to Big Yellow in accordance with our engagement letter.Our work has been undertaken so that we mightstate to the company those matters we are required to state to them in an assurance report and for no other purpose.To the fullestexte

195、nt permitted by law,we do not accept or assume responsibility to anyone other than Big Yellow for our work,for this report,orfor the conclusions we have formed.Deloitte LLP London,United Kingdom 23 May 2016Corporate Social Responsibility Report(continued)Big Yellow Group PLC2 The Deans,Bridge Road,Bagshot,Surrey GU19 5ATTel:01276 470190Fax:01276 470191e-mail:infobigyellow.co.ukbigyellow.co.ukYou can accessmore information about us on our websiteThinking aboutour CustomersIts the reason we exist