Big Yellow Group (BYG) 2017年CSR報告「LSE」.pdf

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1、Big Yellow Group PLC2 The Deans,Bridge Road,Bagshot,Surrey GU19 5ATTel:01276 470190Fax:01276 470191e-mail:infobigyellow.co.ukbigyellow.co.ukYou can accessmore information about us on our websiteBig Yellow Group PLCCorporate Social Responsibility Report2017Get some space in your life.Big Yellow Group

2、 PLC Corporate Social Responsibility Report 2017Self StorageThe UKs brand leader in103Introduction03Executive Summary04Our People06Our Health&Safety08Environmental Responsibility08Energy Use12Mandatory GHG Emissions Statement15Long Term Energy Management18Voluntary GHG Emissions19Stakeholders20CSR P

3、rogramme21Assurance Statementself storagecompanyBritainsfavouriteCONTENTS2Corporate Social Responsibility ReportBIG YELLOW RECOGNISES THAT A HIGH LEVELOF CORPORATE SOCIAL RESPONSIBILITY(“CSR”),LINKED TO CLEAR COMMERCIALOBJECTIVES,WILL CREATE A MORESUSTAINABLE BUSINESS AND INCREASESHAREHOLDER AND CUS

4、TOMER VALUE.1.0 INTRODUCTIONBig Yellow recognises that a high level of Corporate Social Responsibility(“CSR”),linked to clear commercial objectives,will create a moresustainable business and increase shareholder and customer value.Our CSR Policy covers all of our operations,as a self storage provide

5、r,a property developer,an employer and a participant in our local communities.Big Yellow seeks to meet the demand for self storage frombusinesses and private individuals by providing the storage space for their commercial and/or domestic needs,whilst aiding localemployment creation and contributing

6、to local community regeneration.2.0 CSR EXECUTIVE SUMMARYBig Yellow is pleased to deliver another year of steady Corporate Responsibility progress across the Group,full details of which can be foundin this CSR Report.Our focus over the last year has delivered the following benefits:Employee Engageme

7、ntWe completed an externally managed survey in May 2016 investigating(amongst other factors)our working life,personal development,teamwork,communication and management style in detail.We received a 90%response rate to the survey and overall a 90%EngagementIndicator from our employees.Support for Loc

8、al CharitiesWe have continued to recognise and support 14 different charities selected by both our stores and head office teams.Our people undertooka variety of activities for these(and other)charities and raised 74,000 of funds during the year(up 66%on 2016).At the same time BigYellow and Armadillo

9、 donated the equivalent of over 940,000 of free storage in the last year(up 25%on 2016).The Big Yellow FoundationWe registered a new charitable Foundation in January 2017.We are currently piloting the use of the Foundation to raise money from bothBig Yellow and its customers.Following the conclusion

10、 of this pilot,we will launch it to the whole business in autumn 2017.The aim of theFoundation will be to use the funds to support charities working to bring people back into society from disadvantaged backgrounds.We willalso aim to provide them with employment opportunities at Big Yellow and Armadi

11、llo.Health&Safety RecordThis has continued at a high standard at both our stores and on our construction projects.Measured by both the number of recorded MinorInjuries and by RIDDOR(Reporting of Injuries,Diseases and Dangerous Occurrences Regulation),our high standards of Health&Safety haveprotected

12、 our customers,staff,contractors and other visitors.LED Lighting InvestmentWe have continued to invest in providing LED lighting both inside our stores,and more recently for all of our external lighting.During thenext 12 months we will continue to deliver the benefit of LED lighting to all of our ex

13、ternal lighting sources and to both Big Yellow&Armadillostores that still require internal lighting improvement after recent acquisition.Greenhouse Gas(GHG)EmissionOur store electricity use in absolute terms is now 31.3%lower than our peak use year of 2011.Our ability to continue to reduce our absol

14、uteelectrical use will diminish,as we complete our LED investment program and as we open and acquire new stores.However,our relative GHGEmission(per sq metre occupied)is down 63.8%from our peak year of 2011 and we aim to continue with this relative reduction.CSR Performance Benchmarking42%of our sto

15、res have EPCs(Energy Performance Certificates)the majority of which are rated A or B.We will also continue to participatein our sustainable benchmarking initiatives with EPRA,FTSE4Good,the Carbon Disclosure Project(“CDP”)and the Global Real EstateSustainability Benchmark(“GRESB”).32.1 OUR PEOPLEOur

16、people are at the heart of Big Yellows business,bringing our values to life through the service that they provide and through the energyand passion that drives us to become an ever more responsible and sustainable business.We recognise that recruiting,retaining and motivating individuals with talent

17、 and integrity,and ensuring that we listen to our people andmaximise their skills and performance,is key to the continued success of our Company.We encourage a culture of partnership within the business and believe in staff participating in corporate performance through benefits suchas customer feed

18、back rewards,bonus schemes and share incentives.We recognise and reward the exceptional performance,achievementsand ideas of our people through a Points Recognition Scheme,and allocated 53,000 of points for the year ended 31 March 2017.Wellbeing and Support We aim to promote employee wellbeing throu

19、gh a range of flexible working options,which include flexitime,staggered working hours,homeworking and sabbaticals.We provide Childcare Vouchers along with a comprehensive range of medical support and advice through ourprivate healthcare scheme and occupational health providers.We have arranged corp

20、orate gym membership on a national basis,as well asa“Cycle to Work”scheme and Employee Assistance Programmes.Communication and Engagement We continue to recognise the importance of communication and consultation with an annual Spring Conference,regular formal and informalmeetings,quarterly newslette

21、rs and weekly operational updates.In addition,the Directors and Senior Management spend a significantamount of time in the stores and are always accessible to employees,at all levels.In May 2016,we ran our second externally managed Employee Engagement Survey which was structured to look at key areas

22、 includingour day to day working life,learning and development,team work,communication,management style and leadership.The survey achieveda response rate of 90%(also 90%in 2014)and an Engagement Indicator of 90%(86%in 2014).Management are now using the feedbackfrom the Engagement Survey as the focus

23、 of their attention to further improve the working environment.Training and Development We continue to promote the development of our staff through ongoing training and regular performance appraisals.For the year ended 31 March 2017 a total of 1,267 days training were provided across the Company,com

24、prising of both sales and operational training,andpersonal and management development.We have continued to develop our internal training resources to include e-learning on security,a Health&Safety library,17 operational andsales based workshops and 10 centrally run courses covering induction,managem

25、ent training and personal development.During the year,six team members completed our personal development programme designed specifically for Assistant Store Managers,with three of those people having subsequently been promoted to the position of Store Manager.13 Assistant Store Managers are current

26、lyparticipating in the new programme,to prepare them for their future progression within the Company as opportunities arise.During the year a new development programme for our Sales Advisors was also introduced,the aim of which is to prepare them for promotionto the position of Assistant Manager.The

27、 programme will run on an annual basis with 14 Sales Advisors currently participating.As a result of our other internal training and development programmes,53%of our store based staff have been promoted to their currentposition from a more junior position.WE RECOGNISE THEIMPORTANCE OF SUPPORTINGLOCA

28、L COMMUNITY PROJECTSAND CHARITIES THROUGHFUNDRAISING AND DONATINGFREE STORAGE SPACE.DURING THE YEAR WE DONATEDSPACE IN OUR STORES WORTHAPPROXIMATELY 940,000 TO CHARITIES.Corporate Social Responsibility Report(continued)42.1 OUR PEOPLE(continued)Community We continue to recognise the importance of co

29、ntributing to the local community and we encourage our people to develop close links withcharities,schools and other institutions,both locally and nationally,to help to build more economically sustainable environments.For the year ended 31 March 2017,we recognised and supported 14 different charitie

30、s which were selected by our store and head officeteams.Our people undertook a variety of activities for both these and other charities with donations also being made by the Company.Throughout the year a total of 74,000 was raised for our recognised charities and examples of our fundraising activiti

31、es and charitablegiving have included:The Phyllis Tuckwell Hospice,SurreyTeam members have participated in various charity runs and other events to raise a total of 4,000 across the year for this Surrey-based hospice.“Phyllis Tuckwell Hospice Care is delighted to have worked with Big Yellow Self Sto

32、rage over the last year and would like to thank theDirectors and staff for their fundraising.Their events have been creative and good fun,from sweepstakes,raffles and walks to aHalloween chilli lunch.They have also supported us through sponsorship,taking the yellow colour stand at our annual Dash of

33、 ColourRun.Without the help of corporate partners like Big Yellow we simply couldnt provide the compassionate end of life care that we do.”Vanessa Beech,Corporate Partnerships Fundraiser,Phyllis Tuckwell Hospice Care British Heart FoundationNine of our stores have acted as“Donation Stations”for the

34、British Heart Foundation,raising a total of just under 20,000 for the year fromcollecting bags of unwanted clothes and household goods.The funds raised will support the charitys pioneering heart research,as well asthe care of people living with heart disease.Dorothy Stringer School,BrightonBig Yello

35、w has donated 8,500 as lead sponsor of this Brighton-based schools planned football tour of South Africa during 2017.20 studentswill be given the opportunity to participate in the tour,during which they will take part in scheduled games,as well as visiting various schoolsand township charities to en

36、able them to fully appreciate the culture of the country.“Two years ago we set out to create a once-in-a-lifetime experience for the current Year 10 football team;a tour to South Africa.It soonbecame clear that the trip was going to cost around 50,000 and it was great to receive a donation of 8,500

37、towards the cost fromBig Yellow.This will enable us to offer the students an eye opening experience,as well as kitting them out in tour attire.We are verygrateful to Big Yellow Self Storage for their support in helping to make this life changing event happen.”Charlotte Young,Teacher of Physical Educ

38、ation,Dorothy Stringer SchoolGo Dad RunBig Yellow has provided sponsorship of 20,000 for the Go Dad Run in June 2016,the aim of which is to raise awareness of,and funds for,Prostate Cancer UK through a series of 5k and 10k runs in different cities around the UK.“For a small but growing project like

39、Go Dad Run,the relationship with our sponsors is absolutely crucial and in 2016 we were,onceagain,enormously grateful for the wonderful support from Big Yellow Storage.It was the third year of our partnership and we staged5K and 10K runs in Sunderland,London,Worcester,Cardiff,Bristol and the Isle of

40、 Man,where many hundreds of men and boys pulledtheir giant Go Dad Run Y-fronts on over their shorts,to take part and raise funds for Prostate Cancer UK-and to raise awareness ofimportant mens health issues.Our friends and colleagues at Big Yellow Self Storage were essential to helping us to make tha

41、t happen”.Colin Jackson,CBE,Founder of Go Dad RunSouthwark Tigers Rugby Club,LondonDuring the last year,Big Yellow has provided sponsorship of 2,500 to this inner city junior rugby club,whose aim is to benefit young peoplethrough the skills learnt in the game of rugby and to make it affordable and a

42、ttractive to them all.Caius House,Battersea,LondonCaius House is a charity and a youth club based in Battersea,which aims to provide young people within the local community with a safeplace to go to where their skills and talents can be progressed to fulfil their potential.During the last year,Big Y

43、ellow has provided the CaiusHouse football team with sponsorship of 10,000.Corporate Social Responsibility Report(continued)Free Storage SpaceIn addition to our fundraising activities,we have also provided charities with free storage space.For the year ended 31 March 2017,thespace occupied by charit

44、ies in Big Yellow and Armadillo stores was 45,500 sq ft,worth approximately 940,000 per annum at current rents.Some of the many charities that have benefited from this storage include Cancer Research,Macmillan Cancer Support,the National ChildbirthTrust,the British Heart Foundation and a number of f

45、ood bank and childrens charities local to our stores.The Big Yellow FoundationBig Yellow registered“The Big Yellow Foundation”in January 2017.This Foundation will help highly innovative charities transform the livesof vulnerable people across the UK.Big Yellow will donate 1 every time a customer mov

46、es into one of our stores.We will also ask customersif they would like to join us in supporting our mission at either the point of move in or move out.The Foundation,which will be launched formally in autumn 2017,will focus its support on charities that have developed effective approachesto help the

47、 reintegration,training and employment of ex-offenders and of those fleeing persecution,who have been granted asylum by theUK Government.Together we believe we can help vulnerable people across the UK to build brighter lives.Three initial charities that we areworking with currently,as part of a soft

48、 launch,are Bounce Back,Breaking Barriers and the St Giles Trust.2.2 OUR HEALTH&SAFETYBig Yellow recognises the importance of maintaining high standards of Health&Safety for our customers,staff,contractors and any visitorsto our stores.The Groups Health&Safety Committee reviews its Policy,Risk Asses

49、sments,performance and records on a quarterly basis.The Policy covers two distinct areas our construction activities and our routine store operations.The Health&Safety Committee discuss and review any issues reported from our regular meetings held at our head office,Maidenhead(ourdistribution wareho

50、use),the stores and our construction sites.Our Health&Safety Policy states that all employees have a responsibilityfor Health&Safety,but that managers have special responsibilities.The responsibilities of Adrian Lee,Operations Director,are to keep theBoard advised on Health&Safety issues and to ensu

51、re compliance with the Policy in respect of Construction(via the Construction Director)and store operations(via the Facilities Manager and Head of Store Operations).The Health&Safety Committee minutes are copied to the CEO,the CSR Manager,the Head of Human Resources,the Facilities Manager andour ext

52、ernal Health&Safety consultant.Externally,other interested stakeholders include the Health&Safety Executive(HSE)and LocalGovernment Authorities.Our external Health&Safety consultant reviews our Policy and performs audits of our stores on a rolling programme,to ensure theimplementation of the Groups

53、Health&Safety policies and to ensure compliance with the latest Health&Safety standards.Actionsrecommended by our consultant are reviewed by the Health&Safety Committee,and if required are then implemented into the operationsor construction systems.External Health&Safety audits are carried out by ou

54、r consultants on a regular basis on each construction siteduring the construction process.Our Health&Safety reporting covers all of our stores,our head office,Maidenhead(our distribution warehouse)and our construction sites.Incidents are recorded for staff,customers,contractors and visitors.The Boar

55、d receives reports that monitor Health&Safety performancein all these areas.Annual Store Health&Safety Meetings take place for all stores and Maidenhead.Meeting agendas are provided for allmeetings by the Facilities Team and the minutes are reviewed by Area Managers to raise any issues with our Faci

56、lities or Human ResourcesTeams,where necessary.Health&Safety performance and incidents are reported and are displayed in the tables below:2.2.1 Big Yellow Store Customer,Contractor and Visitor Health and SafetyStore Customer,Contractor and Visitor Health&Safety Year ended 31 March 2013 2014 2015 201

57、6 2017Number of customer move-ins 65,807 72,772 75,097 75,438 71,715 Number of minor injuries 34 31 50 58 41+Number of reportable injuries(RIDDOR)*3 3 4 4 1+RIDDOR*per 100,000 staff 4.6 4.1 5.3 5.3 0+Indicates data reviewed by Deloitte LLP as part of their assurance work.See page 58 for the independ

58、ent assurance report.*RIDDOR Reporting of Injuries,Diseases and Dangerous Occurrences.5Corporate Social Responsibility Report(continued)6Corporate Social Responsibility Report(continued)2.2.1 Big Yellow Store Customer,Contractor and Visitor Health and Safety(continued)The number of customer move-ins

59、 during the last year reduced from 75,438 to 71,715(a 5.0%reduction)and this has in part contributedto the reporting of fewer minor injuries from 58 to 41(down 29%)in 2017.One reportable injury to a customer at Finchley North was recordedduring the year.Customer minor injuries were mainly cuts,graze

60、s and strains relating to the handling of their goods.Most of these injuriesand those of visitors could have been avoided by personal protective gloves and foot-wear.Visitor injuries were due to cuts from theircontainers,vehicles or business equipment.2.2.2 Big Yellow Staff Health&Safety(Stores&Head

61、 Office)Year ended 31 March 2013 2014 2015 2016 2017Average number of staff 286 289 300 318 329+Number of Minor Injuries 15 13 15 10 9+Number of Reportable Injuries(“RIDDOR”)3 1 1 1 0+AIIR*per 100,000 staff 1,049 346 333 314 0+Indicates data reviewed by Deloitte LLP.See page 58 for their independent

62、 assurance report.*Annual Injury Incident Rate is the number of staff reportable injuries/average number of staff(x100,000).Nine staff injuries reported as minor injuries were related to hand or arm injuries.There were no“Fatal Injuries,Notices or Prosecutions”during the year ended 31 March 2017.Thi

63、s year our staff training schedules enabled us to provide customers with Fire Health&Safety RiskAssessments,where necessary,which raised their awareness of the potential for personal injuries while they used self storage.Two new stores,at Nine Elms and Twickenham 2,were acquired in the year and our

64、Cambridge store was open for the full financial year.These changes have increased our average number of staff employed to 329 for the year.Against this increase we have achieved a reductionin Minor Injuries from 2016.Minor Injuries were mainly cuts,grazes and bruises relating to safety when using st

65、airwells,doors and pallets.There were no“reportable injuries”for staff in the year,so the Annual Injury Incidence Rate(AIIR)decreased to zero against an averagestore staff increase of 3.5%.There were no“Fatal Injuries,Notices or Prosecutions”during the year ended 31 March 2017.Total minor injuries f

66、or staff,customers,contractors and visitors was 50 and were recorded as follows:34 to customers,nine to staff,six tovisitors and one to a contractor.2.2.3 Big Yellow Construction Fit Out Health&SafetyConstruction Fit-out Contractors and Visitor Health&SafetyYear ended 31 March 2013 2014 2015 2016 20

67、17Number of Total Man Days 610 3,315 3,005 6,560 1,111Number of Minor Injuries 0 2 1 3 0Number of Reportable Injuries(RIDDOR)0 0 0 0 0There were no Man Days worked on construction Fit Out projects for new stores in 2017.However,our storage partitioning contractorsrecorded 1,111 man days of work for

68、fitting out storage partitioning in our existing stores.No Minor Injuries or Reportable Injuries wererecorded during these works.Our ground works contractor at the new Guildford Central store was in the early piling phase and was assessed by the independentConsiderate Constructors Scheme(“CCS”)in Fe

69、bruary 2017.This scheme monitors and reports on the Health&Safety management andenvironmental aspects of our construction projects.High scores of 7/10 were achieved for Securing everyones Safety and Care aboutAppearance.Good scores of 6/10 were achieved for Respecting the Community,Valuing the Workf

70、orce and Protecting the Environment.There were no Fatal Injuries,Notices,or Prosecutions during the year ended 31 March 2017.73.0 ENVIRONMENTAL RESPONSIBILITY Our CSR Policy sets out how we manage the impact of our business on society and the local environment,to control our risks and manage our opp

71、ortunities in a sustainable manner.We participated in the FTSE4Good Annual Index Series survey and achieved a“lowenvironmental impact”.We also use the detail in this CSR Report to participate in other benchmarks,such as the annual Carbon DisclosureProject(“CDP”)and Global Real Estate Sustainability

72、Benchmark(“GRESB”)to engage with our other Ethical Investors.Notwithstanding thisand in order to maintain an efficient and sustainable business for our stakeholders,we have continued to commit significant resources tothe environmental and social aspects of our storage operations,property portfolio,n

73、ew store developments and site acquisitions.In this report we state our energy use and carbon emissions in compliance with the Companies Act and the Climate Change Regulation onReporting Greenhouse Gas(“GHG”)Emissions for listed companies.For more details on our applications for the above benchmarks

74、 pleasego to the Basis of Reporting section of the CSR section of our Investor Relations website.In this report we have provided a summary of our Scope 1 onsite gas use,solar electricity generation and refrigerant use,and Scope 2 off site supplied electricity for our carbon dioxide equivalent(CO2e)e

75、missions.We have used the DEFRA Department Environmental ReportingGuidelines 2013 Version 1.0(Standard Set 2016;expiring 30 June 2017)conversion factors for our annual GHG Emission calculations andreporting.Also we are reporting using the UK Government GHG conversion factors for company reporting(ex

76、piring 30 June 2017).Finally,we also report on our environmental key performance indicators and identify them using the codes from the Global ReportingInitiative(“GRI”),as applied by the European Public Real Estate Association(“EPRA”)at the request of some of our stakeholders.Annualsame store portfo

77、lio electricity use and carbon emission comparisons are shown.Our materiality threshold for energy use is 5%and forcarbon emissions is 1%.A limited level of assurance for our Scope 1 and 2 energy use and GHG emissions is independently applied.Thisassurance is undertaken by Deloitte LLP in accordance

78、 with the International Standard on Assurance Engagements(ISAE)3000(Revised).Long Term Electricity Use 2008 to 2017Between 2008 and 2010 we installed motion sensor lighting in many of our stores and renewable energy initiatives were included in ournew store openings,such as solar panels(on 10 stores

79、);wind turbines(on two stores);and ground source heat pumps(in five stores)and these achieved both electricity use reduction and sustainable electricity generation across our store portfolio.From 2010 to 2013 there was an increase in our total electricity use as a result of our new store openings an

80、d increases in our customeroccupancy.Customers increase electricity use by more regular activation of our motion sensor lighting and the increased use of electricalsocket supply in our stores.2011 was our peak year(benchmarking year)for electricity use.From 2013,our investment in energy efficiency p

81、rogrammes such as internal and external LED re-lamping across the store portfolio andthe installation of larger capacity(50kWp)solar panels(at seven of our stores)reduced our electricity use and increased our own electricitygeneration to 2016.Linear(Electric GWh)Electric GWh139.095.7128.7127.3139.31

82、36.8138.5116.996.593.820082009201020112012201320142015201620174090140190Corporate Social Responsibility Report(continued)8Corporate Social Responsibility Report(continued)3.0 ENVIRONMENTAL RESPONSIBILITY(continued)In the last 12 months our customer occupancy has continued to grow and some stores hav

83、e required further internal partitioning works(the fit out of second phases of storage space)which has increased our electricity use.In addition store acquisitions at Nine Elms andTwickenham 2 have further added to our total electricity use.Electricity use has therefore increased our linear trend an

84、d total use in 2017was 9,568,862 kWh/year.The acquired stores will be re-lamped with energy efficient LED lamps in the future years.Electricity Use from Peak Energy Year 2011(GRI Elec-Abs/G4-ENS3)Year ended 31 March 2013 2014 2015 2016 2017Electricity Use(kWh)+13,153,960 11,688,629 9,643,341 9,376,0

85、85 9,568,862Reductions from 2011 Peak(%)(5.5%)(16.1%)(30.7%)(32.7%)(31.3%)+Indicates data reviewed by Deloitte LLP.See page 58 for their independent assurance report.Note:2011 was our peak electricity use(13,925,217 kWh).From 2017,we no longer including Bagshot and Maidenhead in the Group energy tot

86、als,and the consumption at these stores is now reportedin a separate table.This approach is explained in the Basis of Reporting.New Store Acquisitions and Same Store Portfolio Electricity Use(2016 v 2017)Two newly acquired stores in 2017 increased our total electricity use by 99,673 kWh.On an annual

87、 same store basis,the 2017 total electricityuse would have been 9,469,189+kWh,without the acquisitions,32.0%below our peak.Store Portfolio Electricity Use and Climate Change Levy(“CCL”)Scope 2 Electricity Use and Climate Change Levy%changeYear ended 31 March 2013 2014 2015 2016 2017 from peakElectri

88、city Use(kWh)+13,153,960 11,688,629 9,643,341 9,376,085 9,568,862 (31.3%)CCL(/kWh)0.00509 0.00524 0.00541 0.00554 0.00559 30.0%CCL()66,954 61,248 52,171 51,944 53,490 (10.7%)+Indicates data reviewed by Deloitte LLP.See page 58 for independent assurance report.Note:2011 is our peak electricity use(13

89、,925,217 kWh).2011 Grid electricity cost(excluding VAT)but including CCL(at 0.0043 /kWh)was 59,878.From 2017,we no longer including Bagshot and Maidenhead in the Group energy totals,and the consumption at these stores is now reportedin a separate table.This approach is explained in the Basis of Repo

90、rting.Our UK network electricity supply provides 94%of our total energy use.We continue to seek reductions in our kWh use,costs and taxesthrough investment in our energy efficient technology and from our solar electricity self supply.Our electricity use has reduced 31.3%sinceour peak use year in 201

91、1,notwithstanding which the Climate Change Levy has increased by 30%.The CCL for 2017(53,490)has been reduced by 20.1%from its peak in 2013,due to our investment in our energy efficient internal and external LED re-lampingprogrammes.In 2017 there has been an increase of 3%in the CCL due to an increa

92、se in the CCL rate and more electricity use,as a result ofgrowing customer numbers and the acquisition of the two additional stores.Store Portfolio Long Term Solar Electricity Generation(2009 to 2017)(MWh)Our portfolio of stores with roof-mounted solar PV installations generate low carbon electricit

93、y that is monitored for performance and receivesfinancial payments from the energy companies that we export to.There are 17 stores with PV installations and the Feed-in Tariff paymentsfor generation and Deemed Export of electricity apply to all these installations.Solar generation performance in the

94、 first quarter of 2017 reduced due to our PV systems at Fulham and Merton requiring inverter replacementand maintenance,respectively.In June 2016,solar generation also under-performed due to unseasonal cloud cover.In the second and thirdquarters of 2017 our Sheen and Bromley solar installations lost

95、 generation data communication;these were repaired during annualmaintenance visits and payments then continued to be received.Renewable Energy Generation,Savings and MaterialityOnsite Solar Self Supply GenerationYear ended 31 March 2013 2014 2015 2016 2017Solar Generation(kWh)208,807 285,832 314,068

96、 358,279 342,670+Total Grid Use(kWh)13,153,960 11,688,629 9,643,341 9,376,085 9,568,862Total Grid Savings()*74,724 100,468 106,607 115,216 113,652Solar%of Grid Use(kWh)1.6%2.4%3.3%3.8%3.6%+Indicates data reviewed by Deloitte LLP.See page 58 for their independent assurance report.*Solar Payments from

97、 Energy Companies are Feed in Tariff plus Deemed Export kWh payments amounting to 82,812;Supplied UK Network displaced electricity savings;342,670 solar kWh x 9p Grid kWh displaced amounting to 30,840.Note:2011 is our first significant(107,074 kWh/y)solar electricity Self Supply generation.In total

98、our solar portfolio generated 342,670 kWh in 2017,a reduction of 4.4%compared to the previous year.This was mainly due tomaintenance issues and less sunshine hours in June 2016.Solar electricity generation represents a saving of approximately 9 pence perkWh for displaced UK network supplied electric

99、ity,a saving of 30,840 over the year.The total payments from EDF and Good Energy forsolar generation Feed in Tariff and Deemed Export payments was 82,812,providing us with a total saving of 113,652 for 2017.Solar electricity contributed 3.6%of our total supplied store electricity use or 14.2%of the

100、electricity use in the 17 stores with solar PVsystems.Our larger capacity 50 kWh installations(such as the system at Gypsy Corner)generate approximately 40,000 kWh/year.Thiscan equate to nearly 30%of the stores annual kWh demand.During the first three years of a stores trading(from new build)we can

101、exportmore electricity(up to 60%of the electricity generated)back to the Grid.In later years,when customer occupancy rises to store maturity(85%occupancy)more solar electricity is used by the store and export to the national network diminishes.Customer Gas Use in Stores for Flexi Office HeatingGRI A

102、bsolute Gas Use Reductions(Fuels-Abs F4-EN3)Year ended 31 March 2013 2014 2015 2016 2017Gas Use(kWh)716,508 652,181 602,563 592,257 630,463+Gas Use Reductions from 2012 Peak Use(%)(3.4%)(12.1%)(18.8%)(20.2%)(15.0%)+Indicates data reviewed by Deloitte LLP.See page 58 for their independent assurance r

103、eport.Note:2012 is our peak gas use benchmark(742,086 kWh).9Solar MWhLinear(Solar MWh)40.5342.793.6112.9134.3208.8285.8314.1358.32009201020112012201320142015201620170100200300400Corporate Social Responsibility Report(continued)10Corporate Social Responsibility Report(continued)3.0 ENVIRONMENTAL RESP

104、ONSIBILITY(continued)Gas use for the heating of our flexi offices at eight stores reached a peak benchmark in December 2012,due to the coldest winter since ourrecords began.The increase in gas use in 2017 was 6.5%and is predominantly due to higher flexi office occupancy compared to the previoustwo y

105、ears.Total Energy Use(Electricity and Gas)and MaterialityTotal Electricity and Gas(kWh)Use and Gas Use Materiality(%)Year ended 31 March 2013 2014 2015 2016 2017Total Energy Use(kWh)13,870,468 12,340,810 10,245,904 9,968,342 10,199,325Total Reductions from 2011 Peak(%)(4.9%)(15.4%)(29.7%)(31.6%)(30.

106、1%)Gas Materiality%5.2%5.3%5.8%5.9%6.2%Note:2011 was our peak energy use year(14,581,234 kWh)In 2017,our combined UK network supplied energy(electricity and gas)reduced by 30.0%from our peak energy use in 2011,mainly due toelectricity efficiency reductions after our LED re-lamping programmes and red

107、uced gas use due to new boiler efficiency and less demandin the warmer winters since 2012.In 2017 there was a 2.3%increase in energy use due to higher levels of customer occupancy in our storesand the acquisition of two new stores.Our gas use materiality compared to total gas and electricity use inc

108、reased to 6.2%in 2017,1.2%above the materiality threshold level of 5%for reporting gas data.UK Network Supplied Energy Intensity(Electricity and Gas)Energy Intensity per Annual Average Occupancy and per Gross Internal Floor Area(Energy-INT/CRE1)%changeYear ended 31 March 2013 2014 2015 2016 2017 fro

109、m 2011 peakTotal Energy Use(kWh)13,870,468 12,340,810 10,245,904 9,968,342 10,199,325 (30.1%)Annual Average Occupancy(m2)244,521 263,101 283,732 304,964 325,537 64.5%kWh/Annual Average Occupancy 56.7 46.9 36.1 32.7 31.3 (57.5%)Gross Internal Floor Area(m2)582,872 582,872 605,419 621,050 629,686 15.4

110、%KWh/GIFA(m2)23.8 21.2 16.9 16.1 16.2 (39.3%)+Indicates data reviewed by Deloitte LLP.See page 58 for their independent assurance report.Note:2011 is our Peak Energy Use of 14,581,234 kWh;Annual Average Occupancy was 197,884 m2;Intensity was 73.7 kWh/occupancy m2;Intensity was 26.7 kWh/m2of GIFA.Sin

111、ce 2011 customer occupancy has increased by 64.5%and energy use intensity(per annual average occupancy)has reduced by 57.5%.Our total store portfolio gross internal floor area(GIFA)increased between 2011 and 2017 by 15.4%through new store openings and storeacquisitions.This has helped us to achieve

112、a 39.3%reduction in kWh use per GIFA from 2011.Energy(Electricity and Gas)Use/Revenue Intensity(Energy-INT/CRE1)%changeYear ended 31 March 2013 2014 2015 2016 2017 from 2011 peakTotal Energy Use(kWh)13,870,468 12,340,810 10,245,904 9,968,342 10,199,325 (30.1%)Revenue(000)69,671 72,196 84,276 101,382

113、 109,070 76.3%kWh/Revenue 0.20 0.17 0.12 0.10 0.09 (62.5%)+Indicates data reviewed by Deloitte LLP.See page 58 for their independent assurance report.Note:2011 is our Peak Energy Use 14,581,234 kWh;Revenue was 61,885,000;kWh/Revenue was 0.24;Group revenue has increased by 76.3%since 2012.Our energy

114、use intensity(kWh per revenue)has reduced by 62.5%in the same timeperiod.Revenue intensity reduction represents all of the self storage activities and services from our 73 store portfolio.A reduction of 10%in our energy use by revenue intensity was achieved in 2017,maintaining our annual reductions

115、in intensity since 2011.11Non-Store Portfolio(Head Office and Maidenhead)Energy Use(Electricity)kWh Head Office and Maidenhead Electricity Use Year ended 31 March 2012 2013 2014 2015 2016 2017Head Office(kWh)115,515 110,829 104,366 98,585 89,078 89,448Maidenhead(kWh)15,934 16,133 17,813 16,927 19,18

116、2 18,747Total(kWh)131,449 126,962 122,179 115,511 108,260 108,195Reductions*(11.2%)(14.2%)(17.4%)(22.0%)(26.9%)(14.2%)Annual Reductions (11.2%)(3.4%)(3.8%)(5.5%)(6.3%)(0.1%)*Reductions from Peak year 2011:Head Office GIFA was 524 m2;Energy use was 126,050 kWh;Note:Maidenhead GIFA was 889 m2;Energy u

117、se was 21,942 kWh;2011 Total Portfolio GIFA 1,413 m2;Total energy use was 147,992 kWh.Our non-store portfolio consists of two business administration centres;our head office at Bagshot,Surrey and our warehouse depot for thestorage and distribution of our packing materials at Maidenhead,Berkshire.The

118、y both provide services to the store portfolio.The head officeelectricity use is more intense due to higher staff occupancy.Electricity is mainly used for lighting,heating or cooling and computer equipmentin the office areas.The total electricity reductions for both the head office and Maidenhead fr

119、om the benchmark year 2011 was 14.2%.Thereductions were mainly due to energy efficient LED re-lamping and more efficient air conditioning and IT equipment investment programmes.Mandatory Greenhouse Gas(GHG)Emissions StatementThe ISAE 3000 Standard provides an evaluation methodology for both the quan

120、titative and qualitative aspects of our carbon managementand our energy use.We report our self storage portfolio emissions and the absolute emissions that include our non store portfolio.Our key carbon emission performance indicators use the GRI and the EPRA codes,at the request of our investors and

121、 other stakeholders,for real estate investment trust(REIT)benchmarking purposes.We report energy use and carbon emissions in compliance with the Companies Act and Climate Change Regulation on Reporting GreenhouseGas(“GHG”)Emissions for listed companies.For more details on our applications for the ab

122、ove benchmarks see the Basis of Reporting sectionof the CSR section of our Investor Relations website.In this Report we have provided a summary of our Scope 1 onsite heating gas use,solar electricity generation and refrigerant use,andScope 2 off site UK supplied electricity,for GHG equivalent(CO2e)e

123、missions.We have used the DEFRA DECC Version 1.0(Standard Set 2016;expiry on 30 June 2017)conversion factors for our annual emission calculations and reporting.UK Government GHG Emission Conversion Factors For Company ReportingStandard Set From 30/06/2016 To 30/06/2017 Scope Fuels Unit Conversion Fa

124、ctors1 Natural Gas(Gross CV)kWh 0.18400 1 R410A Refrigerant*KgCO2e 2,088 2 Electricity Grid Supply kWh 0.412053 Electricity Transmission&Distribution kWh losses 0.037273 Commercial Refuse/Waste Disposal kgCO2e 199.0*Kyoto Protocol air conditioning Refrigerant top up/global warming fugitive emissions

125、.Annual same store portfolio electricity use and carbon emission comparisons are used.Our materiality threshold for energy use is 5%and forcarbon emissions is 1%.A limited level of assurance for our Scope 1 and 2 energy use and GHG emissions is independently applied.Thisassurance is undertaken by De

126、loitte LLP in accordance with the International Standard on Assurance Engagements(ISAE)3000(Revised).Corporate Social Responsibility Report(continued)12Corporate Social Responsibility Report(continued)3.0 ENVIRONMENTAL RESPONSIBILITY(continued)Scope 1 Real Estate Portfolio Direct GHG EmissionsEight

127、of our stores provide flexi office services with gas heating for customers.Scope 1 Flexi Office Stores Gas Heating Emissions(GHG-Dir-Abs)%changeYear ended 31 March 2013 2014 2015 2016 2017 from 2012 peakGas Use(kWh)716,508 652,181 602,563 592,257 630,463 (15.0%)GHG Emission(tCO2e)133.0 120.0 111.5 1

128、09.2 116.0+(15.8%)+Indicates data reviewed by Deloitte LLP.See page 58 for their independent assurance report.Note:2012 is our peak benchmark year for gas use(742,086 kWh)and emissions(137.8 tCO2e).The financial year 2017 heating gas conversion factor was kWh x 0.18400(kgCO2e).From 2012 milder winte

129、rs have reduced gas use and GHG emissions by 15.8%.In 2017 our GHG emissions have increased by 6.2%due toincreased customer occupancy of our flexi-offices with gas heating.Scope 1 Refrigerant(R410A)Replacement and GHG Emissions%changeYear ended 31 March 2013 2014 2015 2016 2017 from 2014 peakRefrige

130、rant Use(Kg)66.5 112.4 11.9 11.3 32.5*(71.1%)Emissions(tCO2e)286.3 354.8 20.6 21.9 67.9+(80.9%)+Indicates data reviewed by Deloitte LLP.See page 58 for their independent assurance report.*The Scope 1 Refrigerant R410A,2017 Kg:tCO2e conversion factor was 2,088;Note:2014 was our peak year for refriger

131、ant replacement and related GHG emissions.This year seven stores had refrigerant top up totalling 32.5 kg.Refrigerant use has reduced from our peak use in 2014 by 71.1%and tCO2eemissions have reduced by 80.9%.Scope 1 Refrigerant emissions from our store portfolio air conditioners occur when small qu

132、antities ofRefrigerant require topping up.The Refrigerant we use(R410A)is a Kyoto Protocol Blend that maintains an efficient working environment.Refrigerant use has a direct global warming impact and is required to be recorded for local and national reporting purposes over a 100 yearperiod,by the In

133、tergovernmental Panel on Climate Change.Scope 1 Total Direct Gas and Refrigerant GHG Emissions%changeYear ended 31 March 2013 2014 2015 2016 2017 from 2014 peakScope 1 Gas(tCO2e)133.0 120.0 111.5 109.2 116.0+(3.3%)Scope 1 Refrigerant(tCO2e)286.3 354.8 20.6 13.5 67.9+(81.0%)Total Scope 1(tCO2e)419.3

134、474.8 132.1 122.7 183.9+(61.3%)+Indicates data reviewed by Deloitte LLP.See page 58 for their independent assurance report.Note:2014 was the peak year for Total Scope 1 Direct GHG emissions.The 2017 total Scope 1 Direct GHG emissions from gas and coolant emissions is 183.9 tCO2e.This represents a si

135、gnificant 61.3%reductionin GHG emissions from our peak emissions year in 2014 and was partly due to our choice of Refrigerant,which is now an efficient KyotoProtocol Blend.Scope 2 National Network Supplied Electricity and GHG EmissionScope 2 Electricity GHG Emission%changeYear ended 31 March 2013 20

136、14 2015 2016 2017 from 2011 peakElectricity(kWh)13,153,960 11,688,629 9,643,341 9,376,085 9,568,862+(31.3%)Scope 2(tCO2e)6,470 5,682 5,908 4,456 3,943 (41.7%)+Indicates data reviewed by Deloitte LLP.See page 58 for their independent assurance report.Note:2011 was the peak electricity use(13,925,217

137、kWh and 6,758 tCO2e).Our Scope 2 UK Network Supplied Electricity use has reduced by 31.3%from our peak in 2011 due to our energy efficiency programmes;these have reduced GHG emissions by 41.7%over the same time period.Our Scope 2 supplied electricity has had a variable fuel mix over thelast decade.I

138、n recent years we have estimated that low carbon renewables and nuclear generated supplied electricity have contributed toreducing our GHG emissions by around 1%per year over the last 5 years,based on DEFRA DECC UK Scope 2 electricity conversion factors.13GHG Emission Reductions Since 2011 our carbo

139、n reduction programme has focused on the most significant Scope 2 Grid supplied electricity use and we have achievedreductions based on investment in efficient lighting and maintaining our renewable electricity generation.We continue to monitor futureimprovements in replacement LED lamp efficiency t

140、o meet the long-term climate change science-based targets.Our electricity supply from power stations provided 95%of our total annual energy in the year ended 31 March 2017.Our annual average carbon emission reductions from 2011 is approximately 7%per annum;more than double the target set for thecomm

141、ercial property sector to meet the UK Governments GHG emission target of a 34%reduction by 2020(or a 3.5%reduction per annumto 2050).Apart from these savings,our electricity efficiency investment programmes have achieved proportional cost savings on our CCLbills and our annual CRC Taxes.Store Portfo

142、lio Like-for-Like Electricity and tCO2e Reductions GRI and EPRA Like-for-Like Standards(G4-EN3/Elec-LFL)Year ended 31 March Portfolio 2016 Portfolio 2017%changeTotal Electricity Use(kWh)9,376,085+9,568,862 2.1%2016 Acquired Store Use(kWh)(108,260)(99,673)*LFL Electric Use(kWh)9,267,825 9,469,189 2.2

143、%LFL tCO2e 4,581 3,903+(14.8%)*Excluding non-store portfolio electricity use(Head Office and Maidenhead)2016.*Excluding our acquisitions at Nine Elms and Twickenham 2 kWh use in financial year 2017.kWh conversion factor in 2016 is 0.49426;and conversion factor in 2017 is 0.41205 The Like-for-Like st

144、ore portfolio over the last two financial years,excluding our two administrative buildings and the two store acquisitions,indicate that electricity use in 2017 increased by 2.2%compared to the previous year.However,the Like-for-Like stores have delivered GHGemission reductions of 14.8%in 2017.Climat

145、e Change Act 2008-Carbon Reduction Commitment(“CRC”)Tax The Department of Energy and Climate Change(“DECC”)and the Environment Agency(“EA”)are stakeholders in the policy for reducingcarbon dioxide emissions from large private sector organisations.CRC Carbon and Tax Reductions(2013 to 2017)Year ended

146、 31 March 2013 2014 2015 2016 2017*Total tCO2Emissions*7,598 6,415 5,408 4,926 Reduction in tCO2(%)from 2011 Peak (0.1%)(15.7%)(28.9%)(35.3%)Tax Rates(/tCO2)12.00 12.00 16.40 16.90 17.20Tax Payments()91,176 76,980 88,691 83,249 Tax Reductions from 2011 Peak(%)*(0.1%)(15.7%)(2.9%)(8.8%)*Annual CRC Ta

147、x reporting occurs after the CSR Report publication and we provide the numbers later in 2017.Note:2011 was the peak CRC Tax Payment of 91,296(7,608 tCO2)at 12.00/tCO2.tCO2emissions from Grid supplied electricity,gas and self-supplied solar panel electricity.The CRC Tax Rate on carbon emissions from

148、our use of network electricity and gas and from self supplied solar electricity rose from 16.90per tonne in 2016,to 17.20 per tonne in 2017.Under the CRC Tax scheme our total tCO2emissions reduced by 35.3%in 2016(from our peakemissions in 2011).Our CRC Tax reduction from 2011 to 2016 was 8.8%.Corpor

149、ate Social Responsibility Report(continued)14Corporate Social Responsibility Report(continued)3.0 ENVIRONMENTAL RESPONSIBILITY(continued)Total Scope 1 and 2 GHG EmissionsIn 2017 total Scope 1 and Scope 2 GHG Emissions achieved a reduction of 40.0%from our peak in 2011.This reduction is partly due to

150、decreases in Scope 1 refrigerant efficiency.Reductions in Scope 2 were achieved due to contributions from our solar PV investments.Total GHG Emission Reductions(tCO2e)(GHG-Dir-Abs and GHG-Indirect-Abs)%changeYear ended 31 March 2013 2014*2015 2016 2017 from peakScope 1 Emissions 419.0 474.8 132.1 12

151、2.7 183.9+(61.3%)Scope 2 Emissions 6,051.0 5,207.0 4,776.0 4,333.5 3,943+(42.7%)Total(tCO2e)6,470.0 5,681.8 4,908.0 4,456.2+4,126.9+n/a+Indicates data reviewed by Deloitte LLP.See page 58 for their independent assurance report*2014 was the peak Scope 1 emissions(474.8 tCO2e)benchmark.Note:2011 was t

152、he peak Scope 2 emissions(6,879.5 tCO2e)benchmark.Scope 1 emissions from our stores represent only 4.5%of our combined Scope 1 and 2 emissions in 2017.Last year less refrigerant replacementwas required for the third year from our peak use in 2014.Scope 1 and 2 GHG Emission Intensity Our GHG Emission

153、s intensity indicators are based on average customer occupancy(m2),total Group revenue()and gross internal floorarea(“GIFA”per m2).Scope 1 and 2 GHG Emission Intensity/Occupancy,Revenue&GIFA(GHG-Int.)%changeYear ended 31 March 2013 2014 2015 2016 2017 from 2011 peakTotal(tCO2e)6,470.0 5,681.8 4,908.

154、0 4,456.2 4,126.9+(40.0%)Average Occupancy(m2)244,521 263,101 283,732 304,964 325,537 64.5%kgCO2e/Occupancy 26.5 21.6 17.3 14.6 12.7+(63.5%)Revenue(000)69,671 72,196 84,276 101,382 109,070 76.3%kgCO2e/Revenue()0.09 0.08 0.06 0.04 0.04+(63.6%)GIFA(m2)582,872 582,872 605,419 621,050 629,686 15.4%kgCO2

155、e/GIFA(m2)11.1 9.7 8.1 7.2 6.6+(47.6%)+Indicates data reviewed by Deloitte LLP.See page 58 for their independent assurance report.Note:Peak GHG emissions benchmark was 6,879.5 tCO2e in 2011;Occupancy was 197,884 m2;kgCO2e/Occupancy was 34.8.Revenue was61,885,000;kgCO2e/Revenue was 0.11.GIFA was 545,

156、490;kgCO2e/GIFA m2was 12.6.GHG Emission per average occupied space have reduced by 63.5%and GHG emissions per revenue have reduced by 63.6%.GHG emissionintensity per GIFA has reduced by 47.6%from our peak.Our future GHG Emission reduction programme is to continue to invest in energyefficiencies and

157、renewable energy,where viable,on new build and acquired stores.Long Term Energy Scope 1 and Scope 2 GHG Emission Target Review(2008 2020)The Kyoto Protocol Reduction Target(2008 to 2012)From 2008 to 2010 we achieved store electricity use reductions by investment in our motion sensor lighting and low

158、 carbon renewable energyself-supply.From 2010 to 2013 we had an increase in electricity use as a result of our new store openings and increased customer occupancy.This increase in our emissions delayed the achievement of our 2008 to 2012 Kyoto Protocol Reduction Target of 12.5%until 2014.The UK Clim

159、ate Change Act(2008)The Climate Change Act was made legally binding in the 2009 Budget.It has an interim target of GHG Emission reduction of 34%by 2020.The longer-term target is to reduce GHG Emission by 80%by 2050(or by approximately 3.5%per year).15Our Target is to Reduce Scope 1&Scope 2 GHG Emiss

160、ions by 34%by 2020 Our annual GHG Emission since peak energy use in 2011 has reduced by 35.2%or approximately 5%per year on average.In order to commit to long-term climate change science-based targets we will commit to investing in improved LED technology as theybecome more efficient,and renewable s

161、olar energy on new build stores.This year we acquired two stores at Nine Elms and Twickenham 2,and these stores will be part of our internal and external LED re-lamping programmes in the future.These technologies will achieve levelsof decarbonisation required to keep global temperatures on a pathway

162、 to 2oC above global pre-industrial levels,by 2100.Scope 1 and 2 GHG Emission Intensity/Occupancy,Revenue&GIFA(GHG-Int.)Year ended 31 March 2011 2012 2013 2014 2015 2016 2017 2020 Target tCO2e 6,880 6,284 6,470 5,682 4,908 4,456 4,127 4,281*%Reduction 6.1%3.1%0.3%12.4%24.3%31.3%36.4%34.0%+Indicates

163、data reviewed by Deloitte LLP.See page 58 for their independent assurance report.*2008(Scope 1 and 2)GHG emission(6,487 tCO2e)to reduce by 34%(4,281 tCO2e target).In 2017,we have achieved a 36.4%reduction in Scope 1 and Scope 2 GHG Emission from 2008,which is an annual average reduction ofapproximat

164、ely 4%per year.In 2017 we also reviewed the longer term UK Real Estate Environmental target of a 3.5%reduction in GHGEmission,which is now aligned to the Governments 2050 goal.Managing the Non-Physical,Physical and Financial Risks of GHG Emission and Climate Change for ourCustomers,Investors and Oth

165、er Stakeholders.Managing the Non-Physical Risks and OpportunitiesOver the long term,Big Yellows non-physical risks and opportunities have been governed by EU and UK regulation and best practice withinthe real estate investment sector.The significance of GHG emission and climate change have been revi

166、ewed since 2008 within BoardReports and CSR Meetings.Building certifications such as Energy Performance Certificates(“EPCs”),the Building Research EstablishmentAssessment Methodology(“BREEAM”)and the Considerate Constructors Scheme(“CCS”)are all used in annual investor benchmarks,suchas the FTSE4Goo

167、d;the Carbon Disclosure Project(“CDP”);the Global Real Estate Sustainability Benchmark(“GRESB”).Financial Risks and Opportunities of Climate ChangeThe financial risks and opportunities of Climate Change are within the cost of sustainable planning,designing and constructing of our newstore developmen

168、ts,which can be more sustainable and resilient in the longer term.The financial risks involve reviewing the existing andacquired stores against extreme weather events such as seasonal storms and flooding.Our investors also appreciate disclosures andperformance benchmarks of our portfolio set against

169、 sustainable development and energy efficiency benchmarks to assess our annualreduction in carbon emissions and taxes.Internal regulatory briefs on compliance and high standards within real estate benchmarks,makesBig Yellow an efficient and low risk investment.Physical Risks and OpportunitiesThe phy

170、sical risks from increased GHG emission is climate change,global warming,and the consequences of higher risk weather systemsthat can increase temperatures,storm frequency,flooding and/or droughts.Big Yellow has physically invested in energy efficiency in order to reduce electricity use and GHG emiss

171、ion.Our solar stores have customerfacing electronic screens displaying real time solar generation(kWh)and carbon emissions(tCO2)saved in customer reception areas.Big Yellow has also trialled and invested in green roofs and green walls on several of our stores(Barking,Chiswick,Fulham,High Wycombeand

172、Sutton)in the urban areas of our towns and cities.These investments provide shade to our stores in the summer that are susceptibleto the urban heat island effect.Green roofs can store moisture after rainfall that evaporates in the spring and summer seasons and coolsthe upper floor levels.Rainwater H

173、arvesting Systems are also installed(Barking,Chiswick,Liverpool,Merton,Sheffield and Sutton)in orderto provide landscape irrigation in the summer months.Several stores have sustainable urban drainage systems that provide permeablecar park surfaces or peripheral soft landscaping that can regulate sur

174、face water to ground waters and local rivers.Corporate Social Responsibility Report(continued)163.0 ENVIRONMENTAL RESPONSIBILITY(continued)Big Yellow Store Portfolio Asset CertificationsThis year we are reporting some of our CSR KPIs and identifying them using the codes from the GRI and EPRA.This is

175、 at the request of someof our stakeholders,to assess sustainable development performance.Certified Assets(EPRA Cert-Tot and GRI CRE8)Other Solar Gross Internal “BREEAM”Environmental (kWh)Floor AreaNo.Store EPCs Certification Investments Capacity m21 Balham B GSHP 4kWp 10 kWp 8,3612 Barking A Green R

176、oof RWH 50 kWp 8,3603 Birmingham C -8,3614 Bromley B GSHP 15kWp 7 kWp 9,8675 Camberley A -SUDS 10 kWp 8,8496 Cambridge B -7,2647 Chiswick B Green Roof 50 kWp 10,6788 Chester E -8,1799 Ealing B -7,88710 Edinburgh D+-26 kWp 8,77911 Eltham C -9,79312 Enfield B Excellent 50 kWp 8,36713 Fulham B Green Ro

177、of;GSHP 28 kWp 19,37014 Gypsy Corner B -50 kWp 9,70715 High Wycombe B Green Roof -8,43116 Kennington B GSHP 4 kWp 9,33917 Liverpool C -RWH -8,36118 Merton B GSHP RWH 9 kWp 9,75519 New Cross B -50 kWp 8,62320 Nottingham C -50 kWp 9,05821 Oxford 2 D -4,26622 Poole C -7,38623 Reading A Excellent SUDS 9

178、 kWp 8,64024 Richmond B -18 kWp 4,85525 Sheen B Excellent;GSHP 7 kWp 8,91926 Sheffield Bramall Lane B -RWH -8,36127 Sheffield Hillsborough B -8,36128 Stockport B -8,28829 Sutton B Green Roof RWH -9,75530 Twickenham A+-SUDS 16 kWp 10,591 “Green”stores 30 25,926 m2 258,924 m273 Total Stores 41%4.1%629

179、,686 m2All stores have energy efficient LED lighting;motion sensor lighting;and automatic electricity meter readers.GSHP:Ground Source Heat Pump,SUDS:Sustainable Urban Drainage System,RWH:Rainwater HarvestingEnergy Performance Certification(“EPC”)LegislationAs owners of property who lease space to m

180、embers of the public,we are required to display EPCs to our customers from 1 October 2008.Certification is required at new store openings,store acquisitions and when solar panels are retrofitted onto older stores.We have provided 30EPCs to date in our stores,representing 41%of the portfolio.Of the s

181、tores certified 73%have high A or B ratings,mainly due to energy efficientinternal LED re-lamping and investment in low carbon electricity self-supply,such as solar and ground source heat pump installations.Consideringthat the whole portfolio has internal energy efficient LED lighting,apart from the

182、 two most recent acquisitions,we are comfortable that thepre-October 2008 stores will at least achieve the EPC B rating in the future,when the opportunity to rate them arises.Building Research Establishment Environmental Assessment Methodology(“BREEAM”)BREEAM certification is a local planning requir

183、ement for our stores,especially for new developments in high-density urban environments.The methodology assesses impacts and opportunities for enhancing the design and construction environmental aspects.The certification includesa review of new store energy,sustainable building materials,water effic

184、iency,waste recycling and ecology.The review also includes social aspectsof the building life including its resource management,health,well-being,modes of transport and pollution reduction.Our BREEAM ratings aremainly Excellent scoring in the 75 76%range and highest in the areas of land use and ecol

185、ogy;transport;waste;pollution;and energy efficiency.Corporate Social Responsibility Report(continued)174.0 SCOPE 3 VOLUNTARY SUPPLY CHAIN GHG EMISSION Scope 3 supply chain emissions are Greenhouse gases from electricity supplier losses during transmission and distribution of electricityto our stores

186、.Scope 3 Electricity Supply and Distribution GHG Emission Losses%changeYear ended 31 March 2013 2014 2015 2016 2017 from 2011 peakTotal Electricity Use(kWh)13,153,960 11,688,629 9,643,341 9,376,085 9,568,862+(31.3%)Scope 2(tCO2e)6,051 5,207 4,776 4,333 3,943+(41.7%)Scope 3(tCO2e)501 445 417 355 357

187、(34.4%)Total(tCO2e)6,552 5,652 5,193 4,688 4,300 (41.1%)+Indicates data reviewed by Deloitte LLP.See page 58 for their independent assurance report.Note:Peak energy use was 2011(13,925,217 kWh);total CO2e Scope 2 tonnage was 6,758 tCO2e;Scope 3 was 544 tCO2e;and total tonnagewas 7,302 tCO2e).The Tra

188、nsmission and Distribution Conversion Factor for 2017 was 0.03727.The energy efficiency investment programmes within our stores have reduced electricity demand from our suppliers power stations.Totaltransmission and distribution losses(Scope 3 losses)have therefore reduced by 34.4%since 2011.Scope 3

189、 Store Waste Supply Chain(Recycling&Emissions)Waste Sources and SegregationOur main source of waste is from the operational activities of our stores,mainly retail and office activities that have a relatively lowenvironmental impact.Our store staff apply best practice waste segregation for general an

190、d mixed dry recyclable materials.Waste Recycling ContractorOur recycling contractor provides further segregation and recycling of our waste.Since our total waste benchmark of 2011(244 t)ourstore portfolio has increased from 62 to 73 stores,and total waste has increased to 325.1 t in 2017,an increase

191、 of 33%from 2011.Thepercentage of waste recycled has reduced from 73%in 2013 to 59%in 2017.This reduction in our contractors recycling is an increasing trenddue to a reduction in the supply price of some mixed dry recycled materials,such as paper and cardboard.Waste to Landfill and Landfill TaxAn in

192、creasing amount of General waste,130 tonnes(41%of general waste)went to landfill in 2017,as compared to 69 tonnes(28%ofgeneral waste)in 2011,an increase of 53%over six years.Landfill Tax is an environmental tax paid in addition to normal landfill costs.Reducing,re-using and recycling waste can reduc

193、e the Landfill Tax rate to 2.65 per ton(for more inert waste).If no segregation or recyclingoccurs,an increase in the tax to 84.40 per ton can apply to more active waste.These changes have increased our landfill tax by 32%,mainly due to the reduction in the market value of our recyclate that is now

194、sent to landfill due to its low price.Scope 3 Store Waste Supply Chain Recycling and Landfill Emissions(Waste-Abs)Year ended 31 March 2013 2014 2015 2016 2017Total Waste(tonnage)258.5 264.5 272.7 296.2 325.1Mixed Dry Recycled(t)189(73%)187(72%)170(63%)176(60%)193(59%)General Waste(t)69(27%)74(28%)10

195、1(37%)118(40%)130(41%)Recycled Mixed Glass(t)1.1 1.4 1.4 1.4Recycled Board/Paper(t)2.0 1.4 0.7Waste to Landfill(t)34.6 37.0 38.2 58.9 130.0Landfill Tax()6,684 7,054 7,054 9,822 12,913Landfill GHG(tCO2e)*10.0 10.7 11.0 17.0 37.5*The landfill gas conversion factor is 0.289.Note:2011 Waste was 244 t;mi

196、xed dry recycling was 172 t(70.5%);Landfill was 69 t;GHG emission was 10.8 tCO2e Corporate Social Responsibility Report(continued)184.0 SCOPE 3 VOLUNTARY SUPPLY CHAIN GHG EMISSION(continued)Landfill Gas EmissionsOur scope 3,supply chain landfill-gas emissions have increased by 35%since 2011(10.8 tCO

197、2e benchmark),to our highest landfillemissions of 37.5 tCO2e in 2017.This year our landfill Greenhouse gas emissions have increased from 17.0 tCO2e(2016)to 37.5 tCO2e(2017).Although these emission levels represent a negligible percentage of our total internal combined Scope 1 and 2 emissions(4,126.9

198、 tCO2e),they will be monitored for future efficiencies.Scope 3 Store Waste Supply Chain Costs Year ended 31 March 2013 2014 2015 2016 2017Mixed Recycling()27,817 28,195 29,897 29,305 43,925General Waste()20,051 21,163 29,829 30,537 38,740Total Waste Cost()47,868 49,358 60,040 60,351 83,227Store gene

199、rated waste is sorted into four categories of:mixed dry recyclable materials;general waste;mixed glass;paper and cardboard.The cardboard sector includes our contractor DS Smith with mills in Kent,Birmingham and Manchester.New Store Construction Fit-Out Waste Management Performance(Waste-Abs)Year end

200、ed 31 March 2011 2012 2013 2014 2015 2016 2017Tonnage 147.5 152.3 12.9 78.9 14.5 13.6 0Waste Recycled(%)93.2 96.0 100 95 100 92.8 Plasterboard Recycled(%)100 34.0 100 100 100 In 2017,there were no new store construction Fit Out phases that generated site waste.All of our new stores sign up to the CC

201、S and achievean EPC B rating with LED lighting as standard and roof top solar installations installed where viable.5.0 STAKEHOLDERSBig Yellow engages with all of its main stakeholders to provide information and to gain useful feedback from a variety of groups,asdescribed below.Government Legislation

202、 and StandardsEU Energy Efficiency Directive;The UK Energy Savings Opportunities Scheme(“ESOS”)We appointed an accredited ESOS Assessor,who measured all of our energy consumption and determined significant areas of use.ESOSwas enforced by the Environment Agency and involved the audit of four represe

203、ntative stores from our portfolio.We assessed future potentialenergy savings from the report,other than the technologies that we had already programmed and invested in.We completed the audits inNovember 2015,before the December 2015 deadline,and have considered changes to our future budget for inves

204、ting in viable energy savingtechnologies as a result.Investor Communications The Carbon Disclosure Project(“CDP”)2016The CDP is a global initiative by investors designed to encourage companies(and their suppliers)to publish information on their carbonemissions and climate change strategies,as a meas

205、ure of their energy use efficiency.The annual disclosures are in June each year and sowe report our 2016 performance in this 2017 CSR Report.The CDP changed its scoring system in 2016 to combine its Disclosure scorewithin the Performance score as recorded in the table below.The CDP Performance and N

206、umber of InvestorsYear 2013 2014 2015 2016 2017Disclosure Score 65/100 67/100 85/100 93/100 Performance Score B C B C BNumber of Investors 534 655 799 884 884Annual increase in investors 10.7%10.6%We commit annually to respond to the CDP Investor Programme as a benchmark for the Financials and Real

207、Estate sectors.We have acombined B rated score for Disclosure and Performance in 2016,for taking coordinated action on climate change issues and implementingcurrent best practice.Our best performance areas,in descending order,are Management,Leadership,Awareness and Disclosure.The CBand performance i

208、s an average for Financials energy efficiency,reductions and targets.Big Yellows number of investors increased year onyear by approximately 10%in 2014 and 2015,but have remained constant in 2016.Corporate Social Responsibility Report(continued)19The Global Real Estate Sustainability Benchmark(“GRESB

209、”)Green Star StatusGRESB collects information regarding the sustainability performance of property owning companies and funds.This includes informationon performance indicators,such as energy efficiency,GHG emission,water and waste reductions.The Survey also covers broader issuessuch as sustainabili

210、ty risk assessments,performance improvement,and engagement with employees,customers,suppliers and localcommunities.GRESB rated Big Yellow with a two Green Star Status in 2016.In Europe(and globally)we were scored 79%for managementand policy and 48%for implementation and measurement.Our Environmental

211、 and Social Governance(“ESG”)was ranked 84%against apeer group average of 54%.The benchmark results ranked Big Yellow as in 1st position out of 8 storage companies and 20th out of 25 UKListed Real Estate Companies,which allows us to identify the areas where we can improve,both in absolute terms and

212、relative to our peers.We are able to provide our existing and potential investors with information regarding our environmental and social governance performance,in the current real estate investment market.6.0 CSR PROGRAMME FOR THE YEAR ENDING 31 MARCH 2018Big Yellow will continue to focus on its mo

213、st significant environmental and financial aspects of its business impact,energy use and carbonemissions.Energy efficiency and low carbon supply programmes have been trialled and have been implemented since 2008.We will reviewand consider further energy reduction strategies within our store operatio

214、ns for carbon and financial savings.For the year ahead ourprogrammes,objectives and targets are highlighted in the table below.More details of CSR policies,previous reports and awards can be found on our investor relations web site.Objectives From 2011 BenchmarkProgrammeCSR StrategyExternal store li

215、ghting programmed for LEDre-lamping in the year ending 31 March 2018.Assess new and acquired stores within theportfolio for efficient LED re-lampinginternally and externally.GHG Emission Reduction Implement more specific ESOS advice fromour surveys.Review potential tax reduction as tCO2taxrate incre

216、ases.CRCSolar installation on new build Guildford storeand two retro-fit installations on Colchesterand Eltham stores.Solar installations to increase with newbuild portfolio growth,acquisitions andexisting retro-fit stores.Increase Solar EnergyGeneration Maintain membership within the FTSE4 GoodInde

217、x series ratings and engaging withresearchers.Provided data on the Big Yellow web site toupdate research requests on our supplychain,labour standards and the ModernSlavery Act.FTSE4 Good Investor Governance To increase and maintain our highperformance and interest from a wider rangeof investors.Use

218、our annual carbon performance data inthe CDP survey 2017 to improve our ratings.CDP CommunicationsStrengthen and maintain the leading GreenStar position in the GRESB upper quadrant.Maintain our ranking scores inmanagement and policy andimplementation and measurement.GRESBInvest in continued training

219、 and awarenessof staff in routine health and safety policy,procedures,management and reporting.Continually maintain and improve highstandards of recording and reportingcustomer,staff,visitor,and contractorincidents.Health and SafetyRegular staff meetings and informationbulletins on CSR progress and

220、ClimateChange.Continue raising CSR awareness througharea staff presentations and internalcommunications.Staff CSR AwarenessCorporate Social Responsibility Report(continued)20Corporate Social Responsibility Report(continued)Independent assurance statement by Deloitte LLP(“Deloitte”or“we”)to Big Yello

221、w Group PLC(“Big Yellow”)on selectedindicators disclosed within their Corporate Social Responsibility Report 2017(“Report”)What we looked at:scope of our workWe have been engaged by Big Yellow to perform limited assurance procedures on selected Group level Corporate Social Responsibility(CSR)perform

222、ance indicators(“the Subject Matter”)for the year ended 31 March 2017.The assured data are indicated by the+symbol in the Report.Carbon footprint indicators:Store electricity(tCO2e)Store flexi-office gas emissions(tCO2e)Refrigerant emissions(tCO2e)Absolute carbon dioxide emissions(tCO2e)Store electr

223、icity use,CO2emissions and carbon intensity:Electricity use(kWh)Like-for-like electricity use(tCO2e)Absolute carbon emissions(tCO2e)Carbon intensity(kgCO2e/m2gross internal area)Carbon intensity(kgCO2e/m2occupied space)Carbon intensity(kgCO2e/revenue)Renewable energy generation and CO2emissions redu

224、ctions:Total renewable energy(kWh)Renewable energy percentage of total store use(%)Staff health and safety:Average number of employees Minor Injuries Reportable injuries(RIDDOR)Annual Injury Incidence rate(AIIR)per 100,000 staff NoticesWhat we found:our assurance opinionBased on the assurance work w

225、e performed,nothing has come to our attention that causes us to believe that the selected CSR performanceindicators,as noted above,have not been prepared,in all material respects,in accordance with Big Yellows reporting criteria.What standards we used:basis of our work and level of assuranceWe carri

226、ed out limited assurance in accordance with the International Standard on Assurance Engagements 3000 Revised(ISAE 3000).To achieve limited assurance ISAE 3000 requires that we review the processes and systems used to compile the areas on which weprovide assurance.This standard requires that we compl

227、y with the independence and ethical requirements and to plan and perform ourassurance engagement to obtain sufficient appropriate evidence on which to base our limited assurance conclusion.It does not includedetailed testing of source data or the operating effectiveness of processes and internal con

228、trols.This is designed to give a similar level ofassurance to that obtained in the review of interim financial information.The evaluation criteria used for our assurance are the Big Yellow Group definitions and basis of reporting as described at:http:/corporate.bigyellow.co.uk/csr.aspx 21What we did

229、:our key assurance proceduresConsidering the risk of material error,our multi-disciplinary team of CSR assurance specialists planned and performed our work toobtain all the information and explanations we considered necessary to provide sufficient evidence to support our assuranceconclusion.Our work

230、 was planned to mirror Big Yellows own group level compilation processes,tracing how data for each indicatorwithin our assurance scope was collected,collated and validated by corporate head office and included in the Report.Key procedures we carried out included:Making inquiries of management to obt

231、ain an understanding of the overall governance and internal control environmentrelevant to management and reporting of the subject matter;Understanding,analysing,and testing on a sample basis the key structures,systems,processes,procedures,and controlsrelating to the aggregation,validation and repor

232、ting of the subject matter set out above;and Reviewing the content of the 2017 CSR Report against the findings of our work and making recommendations for improvementwhere necessary.Big Yellows responsibilitiesThe Directors are responsible for the preparation of the Report and for the information and

233、 statements contained within it.They are responsible for determining the CSR goals,performance and for establishing and maintaining appropriate performancemanagement and internal control systems from which the reported information is derived.Deloittes responsibilities,independence and team competenc

234、iesOur responsibility is to independently express a conclusion on the performance data for the year ended 31 March 2017.Weperformed the engagement in accordance with Deloittes independence policies,which cover all of the requirements of theInternational Federation of Accountants Code of Ethics and i

235、n some cases are more restrictive.The firm applies the InternationalStandard on Quality Control 1 and accordingly maintains a comprehensive system of quality control including documented policiesand procedures regarding compliance with ethical requirements,professional standards and applicable legal

236、 and regulatoryrequirements.We confirm to Big Yellow that we have maintained our independence and objectivity throughout the year,includingthe fact that there were no events or prohibited services provided which could impair that independence and objectivity in theprovision of this engagement.This r

237、eport is made solely to Big Yellow in accordance with our engagement letter.Our work has been undertaken so that we mightstate to the company those matters we are required to state to them in an assurance report and for no other purpose.To the fullestextent permitted by law,we do not accept or assum

238、e responsibility to anyone other than Big Yellow for our work,for this report,orfor the conclusions we have formed.Deloitte LLP London,United Kingdom 22 May 2017Corporate Social Responsibility Report(continued)Big Yellow Group PLC2 The Deans,Bridge Road,Bagshot,Surrey GU19 5ATTel:01276 470190Fax:01276 470191e-mail:infobigyellow.co.ukbigyellow.co.ukYou can accessmore information about us on our website