Coupa Software Incorporated (COUP) 2024年CSR報告「NASDAQ」.pdf

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1、2024 Environmental,Social,and Governance ReportSUSTAINABILITY,PURPOSE&GROWTHABOUT THIS REPORTOur fourth annual Environmental,Social,and Governance(ESG)Report outlines our ESG strategy and reports progress on our related targets and initiatives.This report highlights activities and performance during

2、 Coupas 2024 fiscal year running February 1,2023,to January 31,2024.However,commentary may also include events and announcements through the time of the reports publication in July 2024.CONTENTS ABOUT COUPA 06 Our Mission,Vision&Values 06 Our Operations 07 Our Platform 08 ESG Strategy&Governance PLA

3、TFORM INNOVATION 14 Sustainable Product Capabilities 18 Partnerships&Collaborations 19 Customer Collaboration MESSAGE FROM OUR CEO PRINCIPLESÐICS PLANET 22 Climate Strategy 25 Sustainable Workplaces 29 Supplier Engagement 29 Climate Risk Management PEOPLE 32 Culture&Engagement 33 Diversity,Equity

4、&Inclusion 39 Learning&Development 42 Health&Wellness COMMUNITY 46 Coupa Cares 55 Ethics&Compliance 56 Data Responsibility APPENDIX 60 ESG Scorecard 61 SASB Index 63 GRI Index 54 Risk Management 03 Our 2023 Highlights12024 ESG Report CEO MessageAbout CoupaPeopleCommunityPlatform InnovationPrinciples

5、&EthicsAppendixPlanetLeagh TurnerChief Executive OfficerWe are helping companies innovate,diversify,and thrive in a complex,rapidly evolving world.In November 2023,I was honored to become Coupas new CEO,because it meant joining a vibrant,global community of customers and suppliers,and carrying the t

6、orch for our industry-transforming technology while embracing AI as a positive force.It also meant being part of a culture dedicated to people and the communities where we do businesssomething reflected in the Coupa Communitys passion to change what it means to thrive as a business and model how pur

7、pose can serve the greater societal good.In our fourth annual Environmental,Social,and Governance(ESG)report,we are excited to share our progress in our ESG strategy centered around four strategic areas:Platform Innovation,Planet,People&Community,and Principles&Ethics.Here are some of the highlights

8、:Expanding our“margin multiplier effect”Our commitment to ESG has profoundly impacted not only our long-term growth and success,but also that of our customers,and were helping them increase margins.Were working harder than ever to support the sustainability priorities in their operations and supply

9、chains by weaving new capabilities and reporting into our products.Were enabling millions of dollars of spend with diverse suppliers;curtailing their carbon emissions through supply chain and transportation efficiencies;and leveraging community-generated AI to help them meet regulatory requirements.

10、These innovations are helping them improve margins while decreasing climate and social risks,ultimately enhancing their values and creating positive change across their businesses and communities.Protecting our planetOver the last year,weve made headway on solidifying our climate strategy and goals.

11、With our climate targets now validated by the Science Based Targets initiative(SBTi),were squarely on the path to net-zero emissions by FY2041a journey that will involve significant reductions in our own emissions and close alignment with our partners to reduce emissions across our supply chain.Our

12、new Foster City office,which opened in April 2024a LEED Gold,Energy Star-certified facility with 100%carbon neutral operationsis a model of our commitment.Nurturing inclusion At Coupa,we know that prioritizing Diversity,Equity,and Inclusion(DEI)is vital to creating a culture where everyone thrives a

13、nd feels a deep sense of belonging.This is why we remain steadfast in our commitment to DEI and to fostering an inclusion-first environment.In 2023,we advanced our DEI strategy through unconscious bias education for our most senior executives;we provided the McKinsey Connected Leaders Academy for em

14、ployees from underrepresented communities;we continued our robust support of employee resource groups(ERGs);and launched a specialized mentoring program for women in sales and engineering.And because representation matters,we also focused on increasing our workforce diversity.Im proud to be part of

15、our notable growth in both women and people of color in our executive and senior leadership teams.As we grow,we continue to emphasize that DEI is everyones responsibility,underlining our unwavering faith in the power of inclusion.Building upon our unique CommunityCoupa Cares isnt just a name for our

16、 community engagement program,its our statement of commitment to supporting the places where we operate around the world.In our philanthropic work,we create meaningful social and environmental change by promoting environmental justice and building community resilience and sustainability.In 2023,our

17、impact continued to ripple outward with events throughout Global Impact Week and Earth Month,impacting the people and places that make up our Coupa Community.We also continued to expand our strategic pro-bono projects around the world,such as furthering air quality initiatives in Detroit,Michigan,im

18、proving access to healthcare in Pune,India,and building organizational infrastructure for environmental justice organizations in California and climate action initiatives across the EMEA and APAC regions.Im honored to share our 2023 results.Coupa is focused on becoming a durable,generational company

19、,one that thrives over the long term as a global business and as an exceptional place to work.Core to that is fully embracing the responsibility we have to future generations,which our ESG strategy ensures we do.I extend my gratitude to every member of the teams who have been part of the work outlin

20、ed in this reportand to all in the Coupa Community who are partnering on this journey with us.22024 ESG Report About CoupaPeopleCommunityPlatform InnovationPrinciples&EthicsAppendixPlanetCEO MessageMESSAGE FROM OUR CEOOUR 2023 HIGHLIGHTS16 patents granted(101 total issued patents)100%renewable elect

21、ricity in operationsESG capabilitiesembedded in spend management platform5,318 volunteer hours679 nonprofits supported$175 billionin savings delivered across 3000 customers$6 trillion in global spend dataSBTi targetsapproved in 2024Net Zero by FY20416%Scope 3 emissions over FY202331%global workforce

22、 are women 6%over industry average*10 million suppliers in global network 5%over 2022pledge1percent.orgPROUD MEMBER$8.2 million Coupa direct spend with diverse suppliers 86%over FY2023*Women In Tech Stats:How The Industry Can Provide Equal Opportunities()32024 ESG Report CEO MessageAbout CoupaPeople

23、CommunityPlatform InnovationPrinciples&EthicsAppendixPlanetAbout CoupaABOUT COUPAIN THIS SECTION06 Our Mission,Vision&Values06 Our Operations 07 Our Platform 08 ESG Strategy&Governance CEO MessagePeopleCommunityPlatform InnovationPrinciples&EthicsAppendixPlanetAbout Coupa42024 ESG Report 2023 Key Hi

24、ghlights10 million+buyers and suppliers on our platform$6 trillionin cumulative transactional spend data3,000customersABOUT COUPACoupa,the margin multiplier company,helps businesses operate smarter and faster to build profitable and resilient supply chains amid global disruption and increasing press

25、ure on business margins.Founded in 2006,our cutting-edge technology cuts through complexity so companies can control their spending,mitigate risks,and enhance sustainabilitydelivering tangible value to fuel new growth every day.52024 ESG Report CEO MessageAbout CoupaPeopleCommunityPlatform Innovatio

26、nPrinciples&EthicsAppendixPlanetAbout CoupaOUR OPERATIONSCoupa is a remote-first company,with employees located throughout the world.Our operations extend across North and South America,Europe,Africa,the Middle East,Asia,and Australia.In 2023,we embarked on a business transformation,consolidating op

27、erations to streamline our business model and provide even better service to our customers.This process involved closing some office sites and moving others to new locations.At the end of 2023,our new operational footprint included:OUR MISSION,VISION&VALUESCoupas mission is to help companies create

28、durable,sustainable growth.We achieve this by optimizing their two most important assets:their money and their people.Our vision is to be the pulse of the global economy,supporting businesses in matching supply and demand.Our culture is built on three core values that guide us every day:Ensure Custo

29、mer SuccessObsessive and unwavering commitment to making customers successful in achieving their goals and missions.Focus on Results Relentless focus on delivering results through innovation and a bias for action,keeping us accountable to our customers on a daily basis.Strive for Excellence Commitme

30、nt to a collaborative environment infused with professionalism,integrity,passion,and accountability,raising the bar for ourselves and our customers.2,949 employees29 offices 16 countries62024 ESG Report CEO MessageAbout CoupaPeopleCommunityPlatform InnovationPrinciples&EthicsAppendixPlanetAbout Coup

31、aThe Multiplier Impact of Our Platform Multiplying Sustainability:Microsoft reduced its CO2 emissions by 60%by optimizing its hardware supply chain.Multiplying Efficiency:Uber recovered$24.6 million by implementing sourcing efficiencies identified by our platform.Multiplying Productivity:AstraZeneca

32、 reduced invoice approval times from 60 days to less than 5 daysa 93%improvement and a huge boost in their productivity.Multiplying Resiliency:Synchrony Financial improved supplier risk cycle times by 46%,building more resiliency into the business.Multiplying Growth:Novo Nordisk freed up 50 million

33、of working capital,which could be reinvested in R&D to fuel growth.OUR PLATFORMCoupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+buyers and suppliers.Our platform features a suite of tools that improve business margins and environmental per

34、formance by automating procurement and finance processes,controlling direct and indirect spending,managing supplier relationships,and optimizing supply chain design and planningall while enhancing ESG regulatory compliance.It helps our customers make the most of their data and employee time by simpl

35、ifying workflows,improving productivity,and giving predictive and real-time insights;with no coding or change management required.We are a renowned innovator in the SaaS industry.Our platform received extensive recognition in 2023 and early 2024,including prestigious awards for our solutions from ID

36、C Marketspace,The Hackett Digital World Class Matrix,and the Gartner Magic Quadrant,among others.Coupa helps global customers run efficiently,grow effectively,and operate with confidence through its industry-leading,AI-driven total spend management platform.72024 ESG Report CEO MessageAbout CoupaPeo

37、pleCommunityPlatform InnovationPrinciples&EthicsAppendixPlanetAbout CoupaESG FrameworkCoupas commitment to operate sustainably,equitably,and ethically underpins the framework for our approach to ESG management and strategy.APPROACH:We apply strong governance practices across our operations to ensure

38、 a safe,secure,and ethical work environment and engage stakeholders in operating in a just and equitable manner.MATERIAL TOPICS:Data Responsibility,Risk Management,User Privacy,Intellectual Property,ESG Communications&Transparency,Human RightsAPPROACH:We empower our Coupa Community by applying our t

39、otal spend management platform to help businesses reduce their environmental footprint,increase social impact by diversifying their supply chain,mitigate ESG risk,and make every dollar spent more effective,equitable,and sustainable.MATERIAL TOPICS:Total Spend Management,Supply Chain ImpactsPLATFORM

40、INNOVATIONPLANETAPPROACH:We reduce our environmental impact by pursuing science-based climate targets and applying conservation,renewable energy,environmental justice,and sustainable innovation practices across our operations to help us achieve net zero by FY2041.MATERIAL TOPICS:Carbon Emissions,Ene

41、rgy,Water,WastePEOPLEAPPROACH:We support our employees by fostering an environment of growth and opportunity,providing resources and flexibility for health&wellness and by sharpening our focus on diversity,equity,and inclusion.We also provide opportunities for our employees to strengthen communities

42、 by engaging in volunteerism,philanthropy,and strategic employee pro bono service.MATERIAL TOPICS:Diversity,Equity&Inclusion,Talent&Culture,Employee Health&Wellness,Community EngagementPEOPLEAPPROACH:We provide opportunities for our employees to strengthen communities by engaging in volunteerism,phi

43、lanthropy,and strategic employee pro bono service.MATERIAL TOPICS:Diversity,Equity&Inclusion,Community EngagementCOMMUNITYPRINCIPLESÐICSESG STRATEGY&GOVERNANCECoupa is committed to addressing the environmental,social,and governance(ESG)aspects of our business with accountability and sound oversig

44、ht to build trust across our operations.Our core values underpin our approach and have helped us develop a framework,strategy,and system of oversight to guide our efforts.82024 ESG Report CEO MessageAbout CoupaPeopleCommunityPlatform InnovationPrinciples&EthicsAppendixPlanetAbout CoupaWaterWasteDive

45、rsity,Equity&InclusionHuman RightsIMPORTANCE TO COUPAS BUSINESS SUCCESSIMPORTANCE TO EXTERNAL STAKEHOLDERSCommunity EngagementESG Communications&Transparency User PrivacyIntellectual PropertyRisk ManagementSupply Chain ImpactsEmployee Health&WellnessTotal Spend ManagementTalent&CultureCarbon Emissio

46、nsEnergyPlatform Innovation Planet People&Community Principles&EthicsData ResponsibilityNote:In this matrix,which was originally published in our 2023 ESG Report,“Sustainable BSM”has been updated to“Total Spend Management.”This update reflects a change in Coupa terminology,not an update to our mater

47、iality assessment or topics.ESG Material TopicsTo focus our ESG efforts and determine where we can have the greatest impact,we have thoughtfully and thoroughly identified the topics that are most relevant to our business and community.In 2023,we partnered with a third party and embarked on our secon

48、d ESG materiality assessment.To facilitate the process and create tangible results,we followed the following steps:1.ADHERE TO LEADING FRAMEWORKS:We reviewed reporting frameworks such as the Global Reporting Initiative(GRI)Standards,the Sustainability Accounting Standards Board(SASB)framework,and th

49、e Task Force on Climate-Related Disclosures(TCFD)to identify potential material issues.2.INCORPORATE STAKEHOLDER INPUT:We solicited authentic,thoughtful feedback from customers,peer companies,employees,and members of our Executive Leadership Team through interviews,questionnaires,and external stakeh

50、older research and analysis.3.SCORE STAKEHOLDER INPUT:We scored,assessed,and prioritized the potential material ESG issues from both a qualitative and quantitative standpoint.4.DEVELOP A TIERED SUMMARY MATRIX:We developed a new matrix of Coupas material ESG topics,which ranked topics as high,medium,

51、and low impact based on their effect on Coupas business and on where we can make the greatest impact on society.The results of this 2023 assessment have played an important role in integrating ESG into our business strategy,operations,and communications,emphasizing our ongoing commitment to focus on

52、 ESG topics with the most material impact on our company and stakeholders.92024 ESG Report CEO MessageAbout CoupaPeopleCommunityPlatform InnovationPrinciples&EthicsAppendixPlanetAbout CoupaESG GovernanceCoupa views ESG as a company-wide priority.Our strong ESG governance structure ensures we integra

53、te our ESG strategy into key areas of the business and evolve our programs to meet customer demands and regulations.Our Vice President of ESG oversees our focus areas and our reporting mechanisms.Members of our cross-functional ESG Executive Steering Committee and ESG Working Group align to implemen

54、t the program strategy across our business and global locations.ESG Working GroupIntegrates ESG across key stakeholder departments including Legal,Product,Human Resources,Workplace Operations,Governance,Marketing&Communications,Procurement,and Risk&Compliance.ESG Executive Steering CommitteeComprise

55、d of senior leadership members,provides guidance on ESG practices,and approves the ESG roadmap.ESG TeamLed by our Vice President,of ESG oversees strategy and implementation of ESG programs to reduce our environmental impact,expand our social impact,advance Diversity Equity&Inclusion(DEI)initiatives,

56、and ensure regulatory compliance.Board of DirectorsProvides ESG oversight and receives updates on current performance and future strategic initiatives.“Together with our employees,customers,and the Coupa Community,we are committed to meaningful ESG impact.We are proud of our 2023 advancements and lo

57、ok forward to our continued collaboration with key stakeholders,including Thoma Bravo.”Gina Tesla,VP,Sustainability and Social ImpactSince 2020,Coupa has been committed to the UN Global Compact corporate responsibility initiative and its principles in the areas of human rights,labor,environment,and

58、anti-corruption.Planet102024 ESG Report CEO MessageAbout CoupaPlanetPeopleCommunityPlatform InnovationPrinciples&EthicsAppendixAbout CoupaESG Industry Peer Groups and MembershipsReporting FrameworksOur commitment to robust ESG reporting keeps us accountable for our performance.We follow the internat

59、ionally recognized frameworks of GRI and SASB.We also support the Ten Principles of the United Nations Global Compact(UNGC)on human rights,labor,environment,and anti-corruption.We are committed to integrating the Ten Principles and the United Nations Sustainable Development Goals(UN SDGs)into the st

60、rategy,culture,and day-to-day operations of our company.In 2023,we submitted to the Carbon Disclosure Project(CDP)for the first time.CEO MessageAbout CoupaPeopleCommunityPlatform InnovationPrinciples&EthicsAppendixPlanet112024 ESG Report About CoupaIN THIS SECTION14 Sustainable Product Capabilities1

61、8 Partnerships&Collaborations19 Customer Collaboration PLATFORM INNOVATION122024 ESG Report CEO MessageAbout CoupaPeopleCommunityPrinciples&EthicsAppendixPlanetPlatform InnovationPLATFORM INNOVATIONCoupa is responsible for more than just our financial success;we are committed to meeting our companys

62、 and our partners ESG goals.Coupas AI-driven platform offers customers proven pathways to drive durable,profitable growth while maintaining responsible environmental stewardship,ethical decision-making,and fair supplier practices.Sustainability is embedded across our total spend management platformh

63、elping companies reduce their carbon footprint and Scope 3 emissions,improve diverse sourcing,and reduce ESG risks across their supply chains.2023 Key Highlights30customer and partner sustainability collaborations through Inspire conferences and Community Advisory Boards 28industry recognitions,incl

64、uding as a leader in Gartners inaugural Source-To-Pay Magic QuadrantESG product capabilities132024 ESG Report CEO MessageAbout CoupaPeopleCommunityPlatform InnovationPrinciples&EthicsAppendixPlanetPlatform InnovationOur Coupa platform offers a variety of capabilities that businesses can customize to

65、 help them reach their ESG goals.Coupas proprietary,community-generated AI is trained on a$6 trillion global economic dataset across a network of 10 million suppliers and buyers.Our AI enables customers,suppliers,and partners to collaborate and share information,uncover insights,and benchmark their

66、progress against others in their industry.Our platform incorporates ESG data into spend and supply decisions,enabling businesses to reduce environmental impacts,support diverse suppliers,increase supply chain sustainability and transparency,stay compliant with increasing regulations,and advance posi

67、tive change.SUSTAINABLE PRODUCT CAPABILITIESEnvironmental Capabilities Optimize sourcing and logistics to reduce emissions*Analyze fleet electrification scenarios*Improve demand forecast to reduce waste using Machine Learning algorithms Estimate Scope 3 emissions for Purchased Goods&Services categor

68、y using our Spend Analytics Dashboard*Recommend sustainable product alternatives Enable electronic-only paymentsSocial Capabilities Ensure diverse suppliers are included in proposals*Increase sourcing and spend with diverse suppliers*Benchmark diverse spend against peers*Analyze Community supplier d

69、iversity data Analyze Tier 1 diverse spend Access Tier 1 diversity certification forms Access Tier 2 collection and reporting capabilities Improve payment timeliness for small diverse suppliers Increase access to healthcare by optimizing networksGovernance Capabilities Analyze ESG supplier risks (e.

70、g.,human rights and environmental)prior to contracting Create vendor risk templates and reports that align with ESG regulations Include risk and climate clauses in contracts“We are proud to help our customers meet their ESG goals through new product capabilities,enabling them to spend with diverse s

71、uppliers,reduce carbon emissions,and meet regulatory requirements.”Fang Chang,Chief Product Officer*Enabled with AI.142024 ESG Report CEO MessageAbout CoupaPeopleCommunityPlatform InnovationPrinciples&EthicsAppendixPlanetPlatform InnovationSupply Chain SustainabilityAs global pressure on our natural

72、 resources increases,businesses are pressured to reinvent how they source materials,simultaneously balancing cost,consumer demands,and profitability.While some organizations focus simply on meeting compliance and regulatory requirements,others are moving beyond these basics and making sustainability

73、 a competitive advantage.Coupas Supply Chain Design&Planning solution,powered by Llamasoft,collects data and calculates environmental impact to improve supply chain and supplier operations.It takes a digital footprint of an entire supply chain to create a baseline from which companies can structure

74、their approach to improving supply chain efficiency and sustainability.For example,Coupas comprehensive analytics,which uses AI optimization,can help reduce emissions by switching to more efficient transportation modes or swapping to more sustainable suppliers.Organizations have the visibility to mo

75、nitor their entire supply chain in one place,allowing them to manage complex tradeoffs,seamlessly make changes to their supply chain,and respond to geopolitical events without impacting demand or profitability.Coupa also helps organizations react to unforeseen circumstances by running what-if scenar

76、ios that provide valuable insights for short-and long-term planning.For example,Coupa enables organizations in food&beverage and retail grocery industries to better predict demand for their products,while optimizing supply,by taking into account the shelf life of perishable products.This enables org

77、anizations to not only capture any possible demand upside opportunities,but also minimize food supply waste.152024 ESG Report CEO MessageAbout CoupaPeopleCommunityPlatform InnovationPrinciples&EthicsAppendixPlanetPlatform InnovationTo learn more,see 6 Ways to Increase Supply Chain Sustainability.We

78、have created a guide for our customers to help them identify opportunities to improve sustainability within their supply chains.The guide focuses on six specific actions:Optimize your supply chain network to reduce environmental impact Create a circular economy to reduce waste going into landfills S

79、ource and purchase environmentally friendly materials and packaging Better predict demand and align supply to optimize inventory levels Hold suppliers accountable with performance standards and contract terms Extend sustainability goals to indirect spend processes Improving Healthcare with OptiDx Su

80、pply Chain TechnologyIn collaboration with FIND,the global alliance for diagnostics,and the US Agency for International Development(USAID)Global Health Supply Chain Program,Coupa continues to develop and maintain OptiDx,an open-access,user-friendly web tool.OptiDx assists low-and middle-income count

81、ries in improving their diagnostic testing networks.This is part of a broader effort to achieve universal health coverage goals and elevate patient care standards.OptiDx utilizes Coupas supply chain digital twin technology,enabling users to investigate a variety of network scenarios using our leadin

82、g optimization algorithms,improving the cost-effectiveness of health systems and promoting better access to diagnostic services.In 2023,we witnessed the transformative power of OptiDx in Kenya,where an integrated diagnostic network optimization(DNO)assessment was carried out,focusing on enhancing te

83、sting accessibility for three diseases:HIV,tuberculosis,and human papillomavirus.The results were promising.For instance,network recommendations from the project showed that an optimized network design could increase coverage of demand for tuberculosis testing in remote northern areas from 77%to 96%

84、.As we move into 2024,we are excited to continue using OptiDx to drive improvements in global health outcomes.By leveraging our innovative supply chain solutions,we are committed to continue helping our partners make diagnostic services more accessible and cost-effective.An optimized network design

85、could increase coverage of demand for tuberculosis testing in remote northern areas of Kenya from 77%to 96%162024 ESG Report CEO MessageAbout CoupaPeopleCommunityPlatform InnovationPrinciples&EthicsAppendixPlanetPlatform InnovationWawa Improves Supplier Diversity Tracking with CoupaWawa is a private

86、ly held company with stores along the eastern seaboard offering freshly prepared foods,beverages,and fuel services.Wawa began working with Coupa in 2023 to improve its supplier diversity program and enrich its supplier records with diversity data.Coupa helped Wawa create a centralized database for d

87、iversity information,enabling the company to report on percentages of diverse spend flowing not just through Coupa,but through all of Wawas operations.The company now has a repeatable process in place to gather this information,allowing Wawa to merge its Enterprise Resource Planning(ERP)supplier num

88、ber and spend data with Coupas diversity metrics.Wawa has also trained its Sourcing team to use Coupas Diversity Dashboard,adding custom roles so users can access all features relevant to their jobs.Supplier Diversity Coupa helps its customers increase supplier diversity using our database of more t

89、han two million suppliers and data from more than 130 certification data sources.We provide customers with data and analysis that enables them to visualize the diversity of their supply base and spend,identify diverse suppliers,analyze supplier diversity by spend category,and uncover opportunities t

90、o make progress on their ESG commitments,while also driving greater savings.Our software capabilities help customers manage their supplier diversity programs and include SIM(part of RPM and RPMA),Analytics,Sourcing,Insights,and Contracts.Our supplier diversity outreach services are designed to suppo

91、rt our customers internal teams in driving Tier 1 and Tier 2 supplier outreach activities,including securing and uploading updated certificates and diverse spend data into the platform.Our supplier outreach specialists assist customers with contacting suppliers and monitoring requests,freeing custom

92、er teams to focus on the strategic development of their programs.Supplier Diversity at CoupaWe define diverse suppliers as those owned by minorities,women,veterans,members of the LGBTQ+community,and people with disabilities.Using Coupas supplier diversity dashboard,we track diversity among our own s

93、uppliers,chart our spend patterns,and compare our performance to peer companies.Our FY2024 spending with diverse companies was$8.2 million,representing 3%of our total spend,with 5%suppliers certified as diverse.As part of our commitment to increasing supplier diversity,we plan to use Coupas Supplier

94、 Information dashboard to help non-certified suppliers obtain certification and upload proof of certification to our platform.Once they are certified,we will then broadcast their new status in our platform to help them increase brand awareness,broaden their reach,and grow their businesses.ESG Risk&G

95、overnance Coupa and our customers are facing ever-increasing legislative pressure,including anti-bribery and anti-corruption compliance and global regulations such as the Corporate Sustainability Due Diligence Directive(CS3D)and the German Supply Chain Act(LkSG).Our platform helps customers mitigate

96、 third-party risks and ensure supply chain transparency.Our platform has preconfigured questionnaires for LkSG and the Norwegian Transparency Act and will continue tracking developments on CS3D to see what additional capabilities we can add to the Coupa platform.172024 ESG Report CEO MessageAbout Co

97、upaPeopleCommunityPlatform InnovationPrinciples&EthicsAppendixPlanetPlatform InnovationPARTNERSHIPS&COLLABORATIONSTo help our customers break down silos,improve ESG performance,and future-proof their businesses against risk,Coupa hosts an App Marketplace.The Coupa App Marketplace offers solutions fr

98、om Coupas partner ecosystem that allow Coupa users to access certified,pre-built apps that will help them quickly adapt to evolving business conditions.The Coupa App Marketplace has solutions across nearly 20 categories including Business Intelligence,Contracts,IT Management,Travel&Expense,bringing

99、our partners expertise into the Coupa platform.All applications in the Coupa App Marketplace are certified by a team of solution experts,which means customers can trust the applications reliability,performance,and security.Coupas Strategic ESG Investments INTEROS is a leading supply chain risk intel

100、ligence company that delivers advanced lifecycle supply chain risk management to help businesses reinvent how they manage their supply chains and relationshipsmitigating hidden threats,capturing new opportunities,and building resilience.RHEAPLY offers a cloud-based resource exchange technology appli

101、cation that connects supply and demand partners in order to reuse reclaimed and surplus materials,helping businesses reduce the likelihood of unnecessary purchases,avoid embodied carbon,and catalyze the circular economy.In Q3 of 2023,Rheaply helped its customers save over$1 million in replacement co

102、sts,while diverting almost 275,000 kg of waste from the landfill or incineration and avoiding the release of approximately 120,500 kg of carbon.We have made several strategic investments in startups that are doing transformative work in areas relevant to Coupa,including those with strong ESG value p

103、ropositions.Two of the companies in which we have invested focus on advancing ESG priorities related to supply chain management and the circular economy.182024 ESG Report CEO MessageAbout CoupaPeopleCommunityPlatform InnovationPrinciples&EthicsAppendixPlanetPlatform InnovationCUSTOMER COLLABORATION

104、Over the last year,we continued to expand our sustainability offerings,developing new AI-driven innovations and forging additional partnerships to further our customers ESG goals.Key to our progress is the thought leadership offered by our ESG Community Advisory Boards,with which we host regular rou

105、ndtables,design sessions,and ESG user groups to pinpoint the capabilities that our customers need most to address emerging demands.This collaboration has been instrumental in the continual growth and advancement of our platform.In 2023,we hosted two Advisory Board meetings at our Inspire customer co

106、nferences with 30 customers in attendance to discuss topics including supplier diversity,sustainability,carbon emissions,and governance.This Advisory Board collaboration and the work of our internal innovation team resulted in new capabilities added new capabilities to the Coupa platform in 2023.We

107、also continued our groundbreaking work to leverage AI and machine learning to serve our customers needs,expanding our AI capabilities even further.192024 ESG Report CEO MessageAbout CoupaPeopleCommunityPlatform InnovationPrinciples&EthicsAppendixPlanetPlatform InnovationPLANETIN THIS SECTION22 Clima

108、te Strategy25 Sustainable Workplaces29 Supplier Engagement29 Climate Risk Management202024 ESG Report CEO MessageAbout CoupaPeoplePlanetCommunityPlatform InnovationPrinciples&EthicsAppendix202024 ESG Report 1 Coupas science-based targets were approved by the Science Based Targets initiative in July

109、2024.PLANETCoupa is committed to doing our part to protect the planet we all call home.We have launched innovations and initiatives across the company to reduce our impacts and create positive changetransforming how we do business.We have set science-based climate targets to reduce our environmental

110、 impact and reach net-zero emissions.2023 Key HighlightsFY2041Validated Science Based Target to achieve net zero by FY20411 CDPSubmitted our first CDP questionnaire100%of global electricity sourced from renewable sources212024 ESG Report CEO MessageAbout CoupaPeoplePlanetCommunityPlatform Innovation

111、Principles&EthicsAppendixCLIMATE STRATEGYWe recognize that climate change poses an existential threat to humanity and to all other life on earth.To highlight our commitment to decreasing and mitigating our climate impact,Coupa has developed a climate strategy based on the following pillars:Climate T

112、argetsTo support our progress in addressing climate change,we have established near-term and long-term climate targets across our operations and value chain and have developed a long-term roadmap to ensure we hit key milestones.Our targets are based on our FY2023 carbon emissions baseline,which we d

113、eveloped in partnership with Watershed,a climate platform.This baseline encompasses Scope 1,Scope 2,and all relevant Scope 3 emission categories and is used to measure our progress toward our targets.While our targets were being verified by the Science Based Targets initiative in early 2024,we amend

114、ed our near-term Scope 3 targets to better align with our business activities and create more opportunities for environmental efficiencies within our operations.This included changing from a Scope 3 near-term supplier engagement target and a business travel target to a Scope 3 intensity target.NetZe

115、roAchieve net zero emissions by FY2041 across our operations and value chainIntegrate climate strategy into business operations to minimize climate risksPower our facilities with 100%renewable electricity to decrease our Scope 2 emissionsReport progress toward science-based targets in our ESG Report

116、 and CDP questionnaireEmpower employees to contribute to positive change through our Coupa Green employee groupCommit to environmental justice through strategic partnerships with non-profit organizationsOver the last year,teams across Coupa dove into our baseline emissions to pinpoint operational fo

117、cus areas,established internal strategies to reduce emissions,and made progress toward our near-term targets.To continue this progress in 2024,we will continue to evaluate and implement renewable energy strategies for our operations and will lay the groundwork to conduct a climate scenario analysis

118、aligned with the Taskforce on Climate-related Financial Disclosures(TCFD).The teams insights will also inform our development of a climate transition plan in 2024.This plan will include communicating with our suppliers that have the most significant emissions,evaluating our business travel policies

119、to reduce related emissions,developing guides for remote employees to reduce emissions at home,and furthering our strategies to decrease facility-related emissions.222024 ESG Report CEO MessageAbout CoupaPeoplePlanetCommunityPlatform InnovationPrinciples&EthicsAppendixOur Science Based Climate Targe

120、tsSBTi Target 1 Continue active annual sourcing of 100%renewable electricity through FY2031Strategy:Procure renewable electricity through on-site renewables or Energy Attribute CertificatesFY2024 Progress:100%renewable electricity sourcedSBTi Target 2Reduce absolute Scope 1&2 GHG emissions 85%by FY2

121、031 from FY2023 base yearStrategy:Conduct energy audits and implement energy efficiency projects across our global facilities;identify long-term renewable energy sources FY2024 Progress:28%increaseSBTi Target 3Reduce Scope 3 emissions 52%per million USD value added by FY2031 from a FY2023 base year1

122、 Strategy:Collaborate with suppliers to reduce their emissions;support sustainable commuting and travel optionsFY2024 Progress:6%increaseSBTi Long-term target:Achieve net zero emissions by FY2041 1 FY23 base year:62 MT CO2e/million USD value added.FY24:66 MT CO2e/million USD value added.232024 ESG R

123、eport CEO MessageAbout CoupaPeoplePlanetCommunityPlatform InnovationPrinciples&EthicsAppendix(1)Data for Fiscal Year(FY)2024 runs from February 1,2023 to January 31,2024.(2)Coupa purchased Energy Attribute Certificates(EACs)in 2022 and 2023 to reduce market-based emissions.(3)Hotel stays are deemed

124、optional emissions by the GHG Protocol and not included in this total.Hotel stays were 1,086 Mt CO2e in FY24.(4)Homeworking emissions are deemed optional emissions by the GHG Protocol and not included in this total.Homeworking emissions were 2,147 Mt CO2e in FY24.FY23 total Scope 3 emissions were:31

125、,656 MT CO2e.Total values may not sum up perfectly due to rounding.Methodology:Watersheds emissions methodologies are verified by third parties and calculate emissions based on spend or usage depending on the activity type.For spend-based emissions,Watershed uses vendor-specific emission factors whe

126、n available.376 Scope 1 (tCO2e)0.2 Scope 2 Total:31,923 tCO2eScope 3 31,547 FY23 Scope 1&2 Emissions(Mt CO2e)FY24 Scope 3 Emissions(Mt CO2e)010002000300040003,680 3,968100%renewable electricityFY24 Total Electricity Consumption(MWh)FY23FY24(market-based)(tCO2e)18,39266072011310,4731,047142Scope 3.1

127、Purchased Goods&ServicesScope 3.2 Capital GoodsScope 3.3 Fuel&Energy Related ActivitiesScope 3.5 Waste Generated in OperationsScope 3.6 Business Travel3Scope 3.7 Employee Commuting4Scope 3.8 Upstream Leased Assets0.2 Scope 2 Total:31,923 tCO2eScope 3 31,547 FY23 Scope 1&2 Emissions(Mt CO2e)FY24 Scop

128、e 3 Emissions(Mt CO2e)010002000300040003,680 3,968100%renewable electricityFY24 Total Electricity Consumption(MWh)FY23FY24FY24 Carbon Emissions(MT CO2e)FY24 Scope 3 Emissions Breakdown(MT CO2e)Progress to Net Zero Our overall emissions increased 3%in FY24 compared to our FY23 base year.This is due t

129、o an increase in emission factors for business travel and an increase in energy use.We saw a decrease in our employee commuting emissions with to more employees becoming designated as fully remote and in-office employees being on hybrid work schedules.While business travel decreased in FY24 with few

130、er flight miles traveled,we saw an 11%increase in business travel emissions.This increase is attributed to the updated 2023 DEFRA emissions factors being significantly higher than 2022 DEFRA emission factors for long haul,short haul,and domestic flights.If we would have utilized the 2022 DEFRA emiss

131、ion factors to calculate FY24 data,we would have seen a 35%reduction in flight emissions.242024 ESG Report CEO MessageAbout CoupaPeoplePlanetCommunityPlatform InnovationPrinciples&EthicsAppendixSUSTAINABLE WORKPLACESCoupa implements sustainable practices across our global facilities,ensuring respons

132、ible operations in our current locations,in addition to expanding our operations sustainably.Our commitment to creating sustainable workplaces goes beyond our facilities,touching every aspect of the workday,from commuting to the office to attending Coupa-sponsored events to pursuing community-based

133、projects.We are determined to make a positive difference everywhere we operate.(For information about our Planet-related volunteerism and partnerships including Earth Month activities,please see the Community chapter.)Energy and EmissionsReducing energy use and associated emissions is a material top

134、ic for our business and a key strategy in furthering our progress on combatting climate change.Our efforts in this area cover both our office locations and our leased data storage centers.0200040006000800010000120001400016000180002000018,39266072011310,4731,047142Scope 3.1 Purchased Goods&ServicesSc

135、ope 3.2 Capital GoodsScope 3.3 Fuel&Energy Related ActivitiesScope 3.5 Waste Generated in OperationsScope 3.6 Business Travel3Scope 3.7 Employee Commuting4Scope 3.8 Upstream Leased Assets0.2 Scope 2 Total:31,923 tCO2eScope 3 31,547 FY23 Scope 1&2 Emissions(Mt CO2e)FY24 Scope 3 Emissions(Mt CO2e)0100

136、02000300040003,680 3,968FY23FY24293376.2FY23FY24Total Electricity Consumption(MWh)Scope 1&2 market-based emissions(MT CO2e)100%Renewable electricity252024 ESG Report CEO MessageAbout CoupaPeoplePlanetCommunityPlatform InnovationPrinciples&EthicsAppendixOur OfficesAs our current office space is lease

137、d,we work closely with the owners of our buildings to track our energy use and improve energy efficiency.These efforts include installing smart lighting and occupancy sensors,controlling heating and air-conditioning by area,and sourcing onsite and offsite renewable energy.When evaluating new facilit

138、y leases,we take into account sustainability features including onsite energy generation and sustainable commute options.Our new Foster City office opened in April 2024,replacing our current San Mateo office.This LEED Gold,ENERGY STAR certified mixed commercial space features 100%carbon neutral oper

139、ations through strong energy efficiency practices,onsite and offsite renewable energy,and verified carbon offsets.Additionally,our lease provider at our Dublin facility is now procuring 100%of the office electricity from onsite and offsite renewable sources.Data CentersData centers are essential to

140、our business operations.We primarily work with Amazon Web Services(AWS)to manage our data through their data centers,and we continually work to reduce and consolidate our AWS server footprint to lower our data centerrelated emissions.We have an internal group dedicated to optimizing resources by mon

141、itoring usage and right-sizing or removing components to ensure efficiency.Whenever we acquire companies that use physical data centers,we move these operations to the cloud to improve energy efficiency.“Establishing a climate strategy and receiving validation of our climate targets from the Science

142、 Based Targets initiative was integral to meet our investor,customer and employee expectations”Kellie McKelvey,Senior Manager,Sustainability 262024 ESG Report CEO MessageAbout CoupaPeoplePlanetCommunityPlatform InnovationPrinciples&EthicsAppendixWaste and WaterWe prioritize initiatives to reduce was

143、te and water consumption at our facilities.We have recycling stations set up in all offices and,where feasible,we provide composting bins in kitchen areas.To reduce waste at its source,we have stocked kitchens in our European offices with reusable plates,bowls,cutlery,and lunch containers.Our UK off

144、ices also provide TerraCycle bins to collect soft plastics,such as plastic bags and wrappers.As a software company,we also strive to recycle and repurpose all our computer and IT equipment to avoid contributing to the global e-waste problem.For example,we work with Revivn Technologies and Lenovo Ind

145、ia to responsibly dispose of our laptops.These recycling partners donate or repurpose functioning laptops,depending on their condition and age.We also address waste production by identifying avenues to reuse or donate furniture and office supplies whenever we move out of or retrofit our offices.In 2

146、023,our Sweden office donated excess furniture and office supplies to the Red Cross,while our Dublin office donated excess furniture to small,local businesses.Although our operations are not water intensive,we are committed to reducing water use across our offices.Our new Composting at CoupaTo reduc

147、e waste in our operations,many of our facilities have instituted composting services.These programs have been successful in taking food scraps out of the waste stream,while utilizing biodegradable tableware to further reduce our environmental impact.Our Dublin office introduced a new composting prog

148、ram in January 2024,which will be expanded later in the year to include compostable plates,coffee cups,and lids in dining facilities and at events.Our Bogot office will also kick off a composting program,Mas Compost Menos Basura,in 2024 and the locations lunch provider will start delivering food and

149、 drinks in reusable containers that are returned to the provider.In 2023,13,074 lbsof e-waste were collected across our global facilitiesFoster City location is a model of this commitment,with water efficiency features throughout the facility,including low-flow water fixtures,leak detection devices,

150、native and drought-tolerant landscaping,and irrigation timers to help us conserve water.Additionally,we work with our data center providers to ensure water conservation measures are implemented in their operations.For example,AWS,has committed to being water positive by 2030,returning more water to

151、communities than they use in their operations.Employee Commuting and TravelCoupa is a remote-first company.For employees that do commute to the office,we promote sustainable transportation options by providing electric vehicle(EV)charging stations at our offices in Germany,Sweden,and some U.S.locati

152、ons,including our new Foster City office.Foster City is located next to a public transportation hub and offers secure bicycle storage.Our Bogot office also provides storage for bicycle commuters,in addition to electric bicycle and scooter charging stations.Looking forward,we are working to develop a

153、 sustainable travel guide to encourage employees traveling to the office or to external work meetings to select the most sustainable travel options.272024 ESG Report CEO MessageAbout CoupaPeoplePlanetCommunityPlatform InnovationPrinciples&EthicsAppendixSustainability at Coupa InspireOur annual Coupa

154、 Inspire conferences are an opportunity to bring our community together to gain insights from each other and unlock new levels of business performance,profitability,and growth.They also offer an opportunity to put our sustainability commitments into practice.We work hard to minimize waste through di

155、gital signage,an attendee app,sustainable swag,and on-site recycling.We offset emissions from attendees travel to the events and have also developed sustainability criteria for our partners and exhibitors to follow.Building on lessons learned in 2022,our 2023 Coupa Inspire conferences in Las Vegas a

156、nd London further embedded sustainability practices into event operations.Using TRACE by Isla,a leading carbon management tool for large events,we collected carbon emissions data for venue energy usage,catering,event waste,attendee travel,and hotel stays.We also incorporated more vegetarian options

157、into meal selections to decrease the carbon footprint of our food offerings.Sustainability highlights from our Inspire Americas event included a keynote titled“How to Accelerate Performance and Unlock Purpose,”which explored how ESG teams can work more closely with procurement and finance teams to r

158、each business goals.It also addressed how Coupas innovations can empower our community to democratize diversity in their supply chain and drive sustainability at scale.Sustainability highlights from Inspire EMEA included offering swag notepads made from old clothingand for every notebook purchased,t

159、he notebook provider Linney donated one to a child in need.We hosted 5K runs at both events,raising$5,000 for Junior Achievement of Southern Nevada and 5,000 for the Change Please Foundation.Donated 10K to Save the Childrens Effects of Climate Change on Future Generations programInspire Americas Ari

160、a Resort,Las VegasInspire EMEA London ExCeLZero Waste to Landfill and Net Zero Carbon Events PledgeLEED Gold certified2,550#Attendees1,455Total carbon footprint(MT Co2e)2,842Carbon footprint per attendee(kg CO2e)1,1141,338920%of renewable energy used by event venue29%Venue sustainability features;10

161、0%446meals donated to food banks during Inspire Americas282024 ESG Report CEO MessageAbout CoupaPeoplePlanetCommunityPlatform InnovationPrinciples&EthicsAppendixSUPPLIER ENGAGEMENTOur FY2023 baseline assessment determined that 95%of our emissions came from our value chain,with 54%directly tied to ou

162、r suppliers.To decrease these Scope 3 emissions,we are committed to helping our suppliers reduce their environmental footprints.In 2023,we used the Watershed platform to map our top 100 most emissions-intensive suppliers,and in 2024,we will establish our supplier engagement strategy.This will includ

163、e notifying our largest suppliers of our science-based targets and providing resources and education on ways they can track carbon emissions and establish climate targets.Going forward,we will also make sustainability a core factor in our evaluation of new suppliers.CLIMATE RISK MANAGEMENTTo respons

164、ibly manage our business risks,Coupa must consider risks associated with climate change,including extreme weather events.To achieve this,key teams across Coupa work together to ensure we are incorporating risk analysis and planning at our facilities,within our supply chain,and within our communities

165、.In 2024,we will further deepen these efforts to integrate climate and other ESG-related risks into our Enterprise Risk Management(ERM)program.For more information on our Risk Management approach,see the Principles&Ethics chapter.292024 ESG Report CEO MessageAbout CoupaPeoplePlanetCommunityPlatform

166、InnovationPrinciples&EthicsAppendixPEOPLEIN THIS SECTION32 Culture&Engagement33 Diversity,Equity&Inclusion39 Learning&Development42 Health&WellnessPlanet302024 ESG Report CEO MessageAbout CoupaPlanetCommunityPlatform InnovationPrinciples&EthicsAppendixPeoplePEOPLEAt Coupa,we are committed to creatin

167、g a collaborative environment infused with passion,integrity,and growth.To achieve this,we support our employees and communities with inclusive and equitable business practices and programs,provide meaningful opportunities for learning and connection,and offer our employees benefits that support the

168、ir lives,families,and futures.In this way,we inspire our people to stay,grow,and build our company together.3 new ERGs established113 new managers completed the Manager Development Program McKinsey Leadership Development Program launched 2023 Key Highlights312024 ESG Report CEO MessageAbout CoupaPeo

169、pleCommunityPlatform InnovationPrinciples&EthicsAppendixPlanetPeopleNavigating Change,Building ConnectionOver the past 15 years,change has been the one constant at Coupa.This was never truer than in 2023,when Thoma Bravo acquired Coupa.To ease this transition,we provided two important programs throu

170、gh our internal Coupa University education platform.“Navigating Coupas Next Chapter”helped employees maintain their engagement during the transition by providing insight into the impact of change on individuals and teams and fostering resilience through greater self-awareness.Complementing this prog

171、ram,“Leading through Coupas Next Chapter”was offered to managers at all levels around the globe to guide them in how to support their teams during significant change,while acknowledging the unique challenges they faced as managers.We also hosted dozens of forums to discuss the impact of change on ou

172、r teams and provided access to several LinkedIn Learning courses to help employees navigate challenges.Coupa Speaks SurveyIn March 2024,Coupa launched a new employee survey,Coupa Speaks,to help us evolve our core values,ensure they resonate with every Coupa employee,and guide us toward our new visio

173、n.This survey offered employees a chance to make a real impact on the foundation of our company culture by soliciting honest,anonymous input that will further our efforts to create an environment where everyone can find success,be engaged,and feel a strong sense of belonging.Our Employee AwardsAll e

174、mployees across the company are eligible for quarterly MVP awards,which recognize commitment to our core values,and our biannual Leadership Awards,which celebrate outstanding leaders who cultivate the talent and potential of their colleagues.As part of our enhanced rewards and recognition program of

175、ferings in 2023,our India Leadership Team developed the monthly Standout Performer Award CULTURE&ENGAGEMENTOur culture is founded on our people and their commitment to our core values.We value authenticity,a bias for action,and personal and professional development.We are passionately committed to i

176、nclusion and equity,to recognizing one another,and to highlighting employees with exceptional performance.We also acknowledge the importance of supporting our people as our company continues to evolve by nurturing honesty,awareness,and trust as we all grow together.and quarterly ExtraMile Award to r

177、ecognize employees for their significant achievements and to acknowledge outstanding individual contributions leading to business success.Our Excellence Club program enables functional leaders to celebrate exceptional performance and commitment within sales and services colleagues.This year,we evolv

178、ed the program to further celebrate the achievements of our colleagues while weaving equity through the process.We allowed employees to nominate non-sales colleagues to attend Excellence Club.Nominees were based on those who made remarkable differences at Coupa,while demonstrating our core values.Wo

179、rkplace AwardsIn 2023,Coupa ranked 15th on Indias prestigious Great Mid-size Workplaces list by the Great Place to Work organization.We allowed employees to nominate non-sales colleagues to attend Excellence Club.Nominees were based on those who made remarkable differences at Coupa,while demonstrati

180、ng our core values.This impressive achievement reflected our unwavering commitment to fostering an exceptional work culture and creating an environment where our employees can thrive,innovate,and flourish.We were also featured among Indias Best Mid-Size Workplaces for Women 2023:Top 100.This importa

181、nt recognition was based in part on women comprising at least 10%of our workforce,and female employees providing at least 70%positive feedback on the Trust Index assessment.We also received Great Place to Work CertificationTM 20222023 award for our U.S.,UK,Ireland,Germany,and India operations.322024

182、 ESG Report CEO MessageAbout CoupaPeopleCommunityPlatform InnovationPrinciples&EthicsAppendixPlanetPeopleDIVERSITY,EQUITY&INCLUSIONAdvancing Diversity,Equity&Inclusion(DEI)across our culture and business operations is one of Coupas core commitments.We work hard to nurture belonging for all our emplo

183、yees,knowing that their diverse backgrounds and experiences enrich our culture,further our creativity,and create meaningful connections between each other.We also know that an authentic and strategic approach to DEI helps us maintain a healthy company culture,attract the best talent,and continuously

184、 improve.When our team better reflects the communities we serve,our business is stronger.Our DEI strategy prioritizes an organizational commitment to DEI and rests on three pillars:MARKET&COMMUNITIES:We create DEI success by supporting our suppliers,customers,and communities,and forge partnerships w

185、ith nonprofits in underrepresented communities,leading by example and making DEI explicit through our actions and words.TALENT:We build our talent pipeline through targeted outreach and equitable hiring practices.We strive to hire,develop,promote,and retain employees across all demographic groups to

186、 build a Coupa Village that is inclusive,diverse,and represents the communities where we do business.WORKPLACE:We nurture an equitable and inclusive culture of belonging as both a moral and strategic priority.Our leaders and employees consistently model behavior that reflects our shared commitment t

187、o DEI to create an inclusive environment where everyone feels welcomed,respected,and valued.“At Coupa,our employees are at the heart of ESG,driving inclusion,innovation,and sustainability across our operations.Together,we are dedicated to making a positive impact and ensuring a sustainable and inclu

188、sive future for all.”Susan Tohyama,Chief Human Resources Officer332024 ESG Report CEO MessageAbout CoupaPeopleCommunityPlatform InnovationPrinciples&EthicsAppendixPlanetPeopleDEI MetricsIn 2023 and early 2024,we experienced notable growth in the number of women and people of color within our leaders

189、hip ranks,particularly with our first female CEO and the addition of several women of color to the Senior Leadership Team.Coupa Diversity MetricsFY22FY23FY24Global Workforce GenderFemale30%31%30.5%Male70%69%69.5%U.S.Workforce GenderFemale32%34%35%Male68%66%65%Global Leadership Gender*Female19%22%22%

190、Male81%78%78%U.S.Workforce Race/EthnicityAmerican Indian or Alaska Native0.3%0.3%0.2%Asian22.4%21.7%24.3%Black2.9%3.7%3.6%Hispanic/Latinx4.4%4.5%5.2%Native Hawaiian or Other Pacific Islander0.2%0.2%0.2%Two or More Races2.9%3.3%3.2%White 64%63.3%62.3%Did not disclose2.8%3%1%New HiresFemale35%31.5%30.

191、2%Male65%68.5%69.8%In 2023,Coupa was recognized by Women Impact Tech as one of the top 100 companies fostering a thriving workplace for women in tech.“At Coupa,fostering Diversity,Equity,and Inclusion isnt just the right thing to do,its a strategic imperative.A diverse and inclusive workforce unlock

192、s innovation and creativity,allowing us to better understand and serve our customers and communities.”Zach Logan,Director of Diversity,Equity&InclusionPlanet342024 ESG Report CEO MessageAbout CoupaPlanetPeopleCommunityPlatform InnovationPrinciples&EthicsAppendixPeopleExpanding DEITo foster inclusive

193、 leadership and further build our welcoming and diverse culture,in 2023 we offered several opportunities for our colleagues to develop their skills and enhance their perspectives.In partnership with Greatheart Consulting,we hosted Unintentional Bias workshops for over 50 Senior Vice Presidents and V

194、ice Presidents to learn how to identify and mitigate the subtle biases that impact our decision-making process and workplace culture.Our Inclusive Leadership Workshops,facilitated by Coupas DEI team,also delved into unconscious bias and provided actionable mitigation strategies.These workshops engag

195、ed nearly 200 employees in interactive sessions and practical exercises to equip them with tools to recognize and address their own biases,helping create a more equitable and inclusive workplace and ensuring diverse perspectives are valued and integrated into decision-making processes.We also asked

196、all new employees to participate in a LinkedIn Learning Unconscious Bias course to gain awareness of this important topic.We launched our inaugural Inclusive Leadership Cohort for current and emerging leaders,carefully selected from across the business.This group received anonymous feedback on their

197、 inclusive leadership traits from peers,direct reports,and other colleagues,enabling them to identify strengths and actionable areas for growth.It also provided personalized assessments,coaching,and in-depth learning from workshops focused on core inclusion skills.This innovative learning,empowered

198、each participant to become extensions of our DEI team and bring inclusive leadership to their organizations.We introduced the pioneering McKinsey Connected Leaders Academy,a professional development program designed by McKinsey&Company to cultivate leadership skills among diverse talent.The Academy

199、focused on fostering inclusive leadership and equipped participants with the insights and strategies needed to excel in senior roles.It offered tailored learning experiences,networking opportunities,and mentorship to support the advancement of underrepresented groups in corporate leadership.PlanetCE

200、O MessageAbout CoupaPlanetPeopleCommunityPlatform InnovationPrinciples&EthicsAppendix35People2024 ESG Report Employee Resource GroupsOur global Employee Resource Groups(ERGs)are integral to building a sense of belonging,fostering inclusion,and supporting diversity at Coupa.They offer a safe space fo

201、r employees to connect around affinities such as race,ethnicity,religion,gender identity,or veteran status.Run by employees,our ERGs are the many cultures and identities our employees represent.Our ERG Talent Ambassador Program offers prospective employees a unique opportunity to gain insights into

202、our ERGs,inclusive culture,and DEI initiatives.Through partnerships with ERG members,candidates delve into the core of our organization to help them make an informed decision about their potential role and fit within our diverse and inclusive community.Our ERGs offer educational resources for employ

203、ees and sponsor numerous events throughout the year for people to connect with and learn from each other.ERGs often partner up to offer specialized trainings and networking opportunities,sponsor community service projects,or recognize commemorative days and months throughout the year that honor the

204、diverse identities that make up our Coupa Village.We also launched two new ERGs in 2023enCourage,to support our global veterans,active military members,and their allies,and Coupa Exceed,which serves Asian Pacific Islander(API)employees,the API community,and alliesand in early 2024,we launched ABLE,w

205、hich serves the disabilities and abilities community and allies.“Empower has added excitement,creativity,and leadership opportunities that have complemented and enhanced my overall Coupa experience.I have loved working with people from all over the world toward positive outcomes and feeling like wer

206、e making an impact on peoples livelihood and happiness.”Kristi Gay,Training&Education,Sr.Manager and Coupa Empower Chair“Hosting events with help from teams across Coupa opened up an opportunity to get involved,create Coupa-wide impact as an early career professional,and support the API community at

207、 Coupa.Alex Moon,AI Trainer Engineering and Vice Chair of Coupa Exceed362024 ESG Report CEO MessageAbout CoupaPeopleCommunityPlatform InnovationPrinciples&EthicsAppendixPlanetPeopleMissionBreak down barriers to womens success by creating a community of individuals and organizations working together

208、to unleash the impact of women in business2023 Highlights Launched a Womens Leadership Mentoring project tailored for women in Sales&Engineering(see Mentoring&Coaching section).Sponsored“NetSuite Women Who Mean Business”event in Australia with over 150 attendees where women shared their experience o

209、f breaking barriers.Engaged in community service in Colombia,Dublin,India,Melbourne,and multiple U.S.locations.MissionSupport our LGBTQ+community by inspiring connection,inclusiveness,and diversity.2023 Highlights Hosted Drag Queen bingo and Drag Queen trivia events.Advocated for the inclusion of pr

210、onouns on job applications.Organized events during Juneteenth(with Coupa Exceed)and Hispanic Heritage Month to explore the intersectionality between the LGBTQ+,Black/African American,and Hispanic/Latino communities.MissionUplift and expand the underrepresented community at Coupa.2023 Highlights Host

211、ed Black History Month events focusing on inclusivity and financial literacy.Co-hosted an intersectionality event for Juneteenth with Coupa Illuminate to explore Black/African American and LGBTQ+experiences.MissionSupport global veterans,active military members,and allies to encourage veteran employ

212、ment,enable veterans to achieve their full potential,and create a safe space for veterans to share their experience and create community.2023 Highlights Announced the formation of this new ERG in February 2024.Hosted a Women in Military Leadership Panel(with Coupa Empower)featuring a Rear Admiral,tw

213、o Captains,and a Colonel to celebrate Womens History Month.MissionFoster an environment where every individual,regardless of ability,feels valued,supported,and empowered to thrive.Promote awareness,break down barriers,and celebrate the unique strengths and perspectives of people with disabilities an

214、d their allies.2023 Highlights Planned events for World Down Syndrome Day,Brain Injury Awareness Month,and Autism Acceptance Month.Held a neurodiversity learning session with Mentra to educate employees about neurodiversity and develop measures Coupa could take to increase representation from the ne

215、urodiversity community.MissionGive API employees,the API community,and allies the resources and support to exceed their own expectations and reach their fullest potential.2023 Highlights Celebrated Lunar New Year with a virtual event to learn the history of the holiday and participate in a Dragons B

216、reath exercise to honor our ancestors.Fostered inclusivity and embraced diversity during Ramadan with helpful tips on how to support Muslim coworkers during their fast.Planet372024 ESG Report CEO MessageAbout CoupaPlanetPeopleCommunityPlatform InnovationPrinciples&EthicsAppendixPeopleDEI Partnership

217、sWe strengthen our DEI commitment by building partnerships with other organizations and developing projects to build inclusion and advance equity.Last year,we launched the GenderCool Learning Exchange,empowering employees to deepen their understanding of the transgender community and Gen Z by workin

218、g closely with a GenderCool Champion.Over the course of 12 weeks,we shared knowledge about working at Coupa and in turn learned about the needs of transgender youth and how to make our work environment more inclusive.We also hosted the World 50 Inclusion&Diversity Innovation Roundtable,which include

219、d Heads of DEI from Fortune 100 companies.The group engaged in strategic volunteerism to support our Equal Air Project,which focuses on environmental justice for marginalized communities.Additionally,we proudly sponsored the Black Men in Tech conference,amplifying our presence and recruitment effort

220、s within the Black/African American community.Pay EquityWe are committed to ensuring our employees of all genders and races are paid equitably.Each year,we conduct an internal pay equity analysis to identify disparities related to gender and/or race.The analysis focuses on statistically significant

221、gaps in compensation among groups of employees that are in similar roles based on skill,effort,and accountability.If we identify gaps,we address them,ensuring that Coupas compensation philosophy and practices lead to equitable pay outcomes.CEO MessageAbout CoupaPeopleCommunityPlatform InnovationPrin

222、ciples&EthicsAppendixPlanet382024 ESG Report People38LEARNING&DEVELOPMENTOur core value,Strive for Excellence,encompasses our commitment to personal and professional growth.We prioritize employee education and support our employees in completing tens of thousands of hours of learning and development

223、 every year through both formal training and internal mentoring and coaching.Education&TrainingOnboardingOur employees development journey begins in our six-month onboarding program,which is comprised of self-guided e-learning activities,live workshop events,role-specific bootcamps,and enablement ac

224、tivities.Throughout onboarding,we teach new Coupa employees about our fundamental values and how they inform our relationships with customers and partners.During the first week at Coupa,new employees take the Coupa Colors self-assessment to learn about their communication and personal working styles

225、,allowing them to build more effective communication strategies through respect,flexibility,and authenticity.Additionally,new employees can participate in the Buddy Program to help ensure a successful transition onto our team.Buddies are experienced and engaged team members who orient new hires to o

226、ur core values,culture,and team environment,and provide information,resources,and introductions during their first three months.IN 2023:64,631 total training hours 1,013 professional coaching hoursCoupa Kickstarta four-meeting series that is part of all new hires onboarding journeyintroduces team me

227、mbers to other new hires,accelerates their integration and connections in the company,and defines success metrics in their new roles.Learning PlatformsAs employees determine their unique development journey,they turn to CoupaU a platform with online tutorials,instructor-led courses,and certification

228、 programs.CoupaU also hosts workshops and provides professional and personal development opportunities for employees,including access to LinkedIn Learning courses.392024 ESG Report CEO MessageAbout CoupaPeopleCommunityPlatform InnovationPrinciples&EthicsAppendixPlanetPeople113 recently promoted mana

229、gers completed Manager Development programsManager Development ProgramsBased on feedback from recently promoted managers,in 2023 we divided the Manager Development program into Manager Essentials and Manager Excellence programs,further incorporating key management tenets and organizational knowledge

230、.Manager Essentials,a two-month introductory e-learning program,covers topics such as the managerial mindset and the importance of emotional intelligence.The four-month Manager Excellence module that follows helps new managers improve skills in self-management,team building and team support,and busi

231、ness management topics via workshops and practical exercises.In 2023,113 recently promoted managers completed these two programs.The CoupaU Aspiring Managers program introduces motivated potential managers to the life and responsibilities of the manager role through a combined curriculum of e-learni

232、ng and a live workshop.Interested participants can self-enroll in the e-learning module year-round and live workshops are offered twice a year per region.Coupa Inventor Program The Coupa Inventor Program provides a structure to further Coupas strong portfolio of patents and recognize the inventors b

233、y providing financial and social rewards.All employees can participate by submitting invention disclosures and receive rewards upon filing of a patent application and upon issuance of a patent.Ireland,Germany,and India operations.402024 ESG Report CEO MessageAbout CoupaPeopleCommunityPlatform Innova

234、tionPrinciples&EthicsAppendixPlanetPeople“Building a network,meeting new people,and learning about diverse backgrounds open up the door to having more broad conversations and understanding peoples experiences.The Mentorship program gave me the opportunity to self-reflect on my story and allow me to

235、support other individuals in having conversations that brought up vulnerability at times.”Alison Barrett,Vice President,Global Account Development RepresentativeMentoring&CoachingCoupa supports formal and informal mentorship programs for both mentors and mentees to develop new ways of thinking and w

236、orking and to draw on each others past experiences to address current challenges.Our six-month global LevelUp Mentorship Program pairs mentors and mentees from different functions for optimized organizational exposure and provides them with a comprehensive Mentorship roadmap to guide their developme

237、nt journey.In addition to the regular bi-annual program,LevelUp mentors provided support in onboarding 75 new managers in 2023.We also invest in our leaders by offering exclusive 1:1 coaching.Our Executive Team nominates key performers from their respective organizations to receive unlimited access

238、to professional coaching over a six-month period.Participants have 79 employees participatedin Women in Sales&Engineering mentoring programa safe space to privately explore growth opportunities in both their personal and professional lives.In 2023,our Empower ERG launched a pilot mentoring program f

239、or women in sales and engineering to help them develop key relationships in the field and grow into leadership roles.Empower worked with the Ten Thousand Coffees(10KC)platform to thoughtfully match pairs and to customize the program to meet the distinct goals of the group.In total,79 participants ac

240、ross both sales and engineering functions took part in the pilot,with 100%of participants giving a positive rating for the conversations that took place and 84%expressing interest in ongoing connections.412024 ESG Report CEO MessageAbout CoupaPeopleCommunityPlatform InnovationPrinciples&EthicsAppend

241、ixPlanetPeopleHEALTH&WELLNESSFrom physical and mental health and wellness to workplace safety,the health of our workforce is a top priority at Coupa.We comply with relevant laws and regulations,track injury and illness rates,provide a global health program for business travel,and have broad emergenc

242、y and disaster recovery plans in place.FLEXIBLE WORKPLACE:For many positions,we provide employees with opportunities to work from wherever they feel they can do their best:at home,in a Coupa office,or from a remote workspace,fostering a more inclusive work environment for our employees.VIRTUAL WELLN

243、ESS:We offer monthly webinars on topics related to benefits or wellness and online courses in mental health and resilience.VOLUNTEERING&GIVING:Every year,employees are granted 40 hours of Volunteer Time Off(VTO),a$500 donation match to designate for a nonprofit recipient of their choice,and$10/hour

244、of their volunteered time can be directed to a registered nonprofit of their choice.Our comprehensive,competitive global benefits and programming promote employee satisfaction,health,and well-being.In 2023,they included:INSURANCE:We provide employees with insurance options that support well-being fo

245、r themselves and their families.Our offerings include health,life,accident,sickness,and disability insurance,in addition to Flexible Spending Accounts(FSAs).We also provide services to help employees coordinate care,review the cost of procedures,and find providers.EMPLOYEE ASSISTANCE:We support empl

246、oyees with access to top-rated emotional support clinicians,work-life solutions,legal guidance,and financial resources.DISCOUNTS:Through partnerships,we secure discounts for employees on goods and services like gym memberships,food services,rental cars,telecom services,and more.422024 ESG Report CEO

247、 MessageAbout CoupaPeopleCommunityPlatform InnovationPrinciples&EthicsAppendixPlanetPeopleSupplemental benefits for our U.S.-based employees include:FAMILY SUPPORT:We help families prepare for changes in their lives,such as the birth of a child or transitioning back to work after a break.LEGAL ASSIS

248、TANCE:We help employees find firms that can counsel them on life decisions,such as creating wills,transferring property,or buying a home.STUDENT LOAN ASSISTANCE:We aid employees with support in furthering their education by teaming up with local providers and offering monthly stipends toward student

249、 loans.VIRTUAL FITNESS:Through our insurance provider,we support employees with virtual wellness resources like on-demand fitness programs to help stay healthy at home.In 2023,we improved access to our Employee Assistance Program(EAP)portala major accomplishment that enabled all employees globally t

250、o have individual rather than shared access.Looking forward in 2024,our health and wellness efforts will focus on comprehensively understanding the needs of our workforce and transitioning from a regional to a globally coordinated approach to addressing those needs.We will also work to benchmark our

251、 programs against similar-sized companies in the tech industry to ensure alignment with industry standards,while considering cultural norms in each country.This holistic approach aims to seamlessly integrate wellness into our organizational culture on a global scale.Supporting Mental Health at Coupa

252、We know that mental health matters and have taken extra steps to support our employees and equip their managers to make sure everyone has the resources they need to thrive.Employees can reach a confidential counselor at any time,in any country,in any language through our Global Employee Assistance P

253、rogram(EAP).We also have a library of recordings and recaps of past mental health events,a collection of learning articles for Supporting Managers,and learning modules on LinkedIn Learning covering Mental Health and Psychological Safety.In addition,employees can join our internal Slack channels#Alwa

254、ysLearning and#WellnessWarriors to connect and share tips and takeaways with each other.Germany,and India operations.432024 ESG Report CEO MessageAbout CoupaPeopleCommunityPlatform InnovationPrinciples&EthicsAppendixPlanetPeopleCOMMUNITY IN THIS SECTION46 Coupa Cares442024 ESG Report CEO MessageAbou

255、t CoupaPeoplePlatform InnovationPrinciples&EthicsAppendixPlanetCommunityCOMMUNITYAt Coupa,we believe in the power of service for social impact.Whether we are engaging in company-wide,global volunteerism events,lending our strategic insights to nonprofits,or providing time and space for employees to

256、volunteer and support the causes they care most about,we remain dedicated to real impact.Planet2023 Key Highlights5,318 hours volunteered28%of employees participated in Coupa Cares programs769 organizations supported452024 ESG Report CEO MessageAbout CoupaPeopleCommunityPlatform InnovationPrinciples

257、&EthicsAppendixPlanetCommunityCOUPA CARESOur Coupa Cares program gives employees opportunities to contribute their time,talent,and expertise to address global and regional issues and create meaningful social impact.We seek opportunities to engage in key areas,including environmental sustainability a

258、nd justice,sustainable supply chains,and community resiliency through employee volunteerism,strategic grantmaking,and pro bono service.We also partner with our Employee Resource Groups(ERGs)to pursue service projects that further their missions.Many Coupa Cares initiatives are made possible through

259、supplier proceeds generated by Coupa Advantage.Global Impact WeekIn 2023,Coupa employees engaged in our second annual Global Impact Week,pursuing opportunities to support organizations and initiatives in communities where we operate around the world.These events brought team members from across the

260、company together,including members of our leadership team,highlighting the weeks importance to our culture and corporate priorities.Volunteer events throughout the week included:In Pune,India,volunteers worked with the Seva Arogya Foundations Arogyavardhan Program to collect feedback from patients t

261、o understand their challenges in accessing necessary healthcare and identify treatment options.Other Pune-based projects included reading books with underprivileged children at a local school,collecting plastic waste in Aundh,and planting trees at Arai Hills,a natural area that is the highest point

262、in the city.In Boca Raton,FL,a group of Coupa employees sorted,packed,and distributed food and meals for Feeding South Florida and Boca Helping Hands,two nonprofits that address food insecurity in addition to providing workforce training and other supportive services.Boca Raton projects also include

263、d a donation drive to aid victims of domestic abuse and making cards for children in hospitals.CEO MessageAbout CoupaPeopleCommunityPlatform InnovationPrinciples&EthicsAppendixPlanet46Community2024 ESG Report In Bogot,Colombia,food insecurity was also a key focus,with employees volunteering at Bogot

264、s Food Bank(Banco de Alimentos de Bogot)to prepare food for distribution to other local organizations.Other volunteers spent time bathing,brushing,and walking rescued dogs at the Doggy in Home Foundations shelter.In Karlsruhe,Germany,employees volunteered at Heimstiftung Karlsruhe,an organization th

265、at provides support and social services for children and young people ages 6 to 21 that are struggling with challenges in their home settings.Volunteers engaged with young people through fun leisure activities and educational work support.In San Mateo,CA,our volunteers worked with The HEAL Project t

266、o teach children gardening skills and where their food comes from.Other employees helped prepare,package,and distribute food at Samaritan House and distribute food to families in need at the College of San Mateo through Second Harvest of Silicon Valley.Other regional projects included at Coyote Poin

267、t Recreation Area.In Japan,volunteers participated in two outdoor clean-up projects at Katase Higashihama Beach in Fujisawa and Arakawa Riverside in Tokyo to help restore the natural environment.Coupa Challenge:Coupa volunteers around the world participated in the Coupa Challenge on October 19tha se

268、lf-guided running or walking event to raise money to support local nonprofits in the places where we operate.In total,238 employees completed 1,355 miles,with Coupa Cares donating$10 for every mile to a designated nonprofit.In addition to hands-on volunteerism,we focused on charitable giving through

269、out the week.63 events 15 countries 505 employees volunteered more than 1,346 hours 125 nonprofit organizations supported2023 Global Impact Week Highlights472024 ESG Report CEO MessageAbout CoupaPeopleCommunityPlatform InnovationPrinciples&EthicsAppendixPlanetCommunity12 events with 100 volunteersac

270、ross U.S.,Singapore,Colombia,Ireland,England and Germany Partnering with The Nature Conservancy by planting 3,700 trees around the world in support of its Plant a Billion Trees campaign.Employee-led tree planting events in Bogot(20 trees planted)and Ann Arbor in partnership with The Greening of Detr

271、oit(8 trees planted).Beach and marine clean-ups in Singapore,Chicago,and Seattle,which collected over 150 pounds of trash.Garden,farm,and plant-focused projects in Austin,San Diego,and San Mateo.Local park clean-ups in Dublin,Reading,Solihull,and Ettenheim.A Climate and Women Webinar featuring Solar

272、 Sister,a non-profit organization that invests in women entrepreneurs to drive clean energy strategies in off-grid communities across Africa,centering local women in the rapidly growing clean energy sector.Virtual volunteering opportunities with The Great Global Cleanup or a self-selected outdoor cl

273、ean-up project to engage our remote workforce.Earth Month Our Coupa Green employee group brings together employees dedicated to creating positive environmental change in our workplace.Group members educate and inspire their coworkers to reduce their footprint and advance sustainable actions through

274、on-site events,virtual opportunities,and educational campaigns.In April 2023,Coupa Green led many Earth Month activities to focus our community on the urgency of climate change and protecting the health of our planet.Twelve events brought together over 100 Coupa volunteers across the U.S.,Singapore,

275、Colombia,Ireland,England,and Germany to make our communities more sustainable.Projects included:482024 ESG Report CEO MessageAbout CoupaPeopleCommunityPlatform InnovationPrinciples&EthicsAppendixPlanetCommunityEnvironmental JusticeAir pollution and climate changerelated extreme weather disproportion

276、ately impact low-income and underserved communities around the globe,which are often least equipped to prepare for or mitigate related impacts.1 Addressing these inequities and working toward environmental justice are core to Coupas integrated sustainability strategy,incorporating ESG and Diversity,

277、Equity and Inclusion(DEI)components throughout.Our approach to these challenges includes our signature Equal Air Project focused on air quality in underserved communities.This includes:Creating strategic partnerships with environmental organizations that provide underserved communities with clean en

278、ergy and resources.Selecting carbon offset projects that directly support climate justice initiatives.Supporting nonprofits and social enterprises working directly with communities in need through employee pro bono service and strategic volunteerism.Purpose in Action Throughout the year,Coupa create

279、s new opportunities for volunteer service,working with organizations to support healthy air,sustainable waste management,and global health.In 2023,we expanded our pro bono services to new geographies,employed new models of engagement,and experienced increased average hours of participation from each

280、 employee.Detroit,MichiganAs part of our Equal Air Project,Coupa teams developed recommendations to help JustAira Michigan-based nonprofit working to improve air-quality with a data-based approachlaunch a community green-collar workforce to deploy and manage air monitors.Coupas support helped enhanc

281、e JustAirs operations,strengthen the startups value proposition as the leading community air quality platform,and solidify JustAirs position as a model for community-driven smart city technology.1The climate crisis disproportionately hits the poor.How can we protect them?40 hours Volunteer Time offg

282、iven to employees annuallyWorld Bank Group492024 ESG Report CEO MessageAbout CoupaPeopleCommunityPlatform InnovationPrinciples&EthicsAppendixPlanetCommunityHelping Acterra Amplify ImpactA team of Coupa and Salesforce joined forces to tackle a crucial challenge for Palo Altobased nonprofit Acterra:fi

283、nding the right website translation tool tailored to Acterras needs and community.With the goal of seamlessly translating the website into multiple languagesspecifically Chinese,Spanish,and Vietnameseand ensuring user-friendly functionality for both visitors and internal administrators,Coupa and Sal

284、esforce volunteers thoroughly researched and meticulously compared solutions to determine which service would best suit Acterras needs.Since implementing EasyLing,the resulting recommendation,Acterra has experienced a significant improvement in website accessibility across diverse linguistic backgro

285、unds,expanding its inclusivity and engagement across different communities.From breaking language barriers with this website translation project to researching and designing Acterras User Personas,Coupa and Salesforces unique collaboration has positively influenced Acterras marketing and communicati

286、ons efforts,aiding in its mission to bring people together to create local solutions for a healthy planet.“As a fellow Pledge 1%company,Salesforce was excited to team up with Coupa to provide pro bono expertise to nonprofits working to further environmental justice.This type of joint initiative brin

287、gs meaningful contributions to our communities,while broadening the expertise of our employees.Everybody wins!”Emily White,Senior Director,Philanthropy at Salesforce “Cross-company projects are a great way to bring together the skills and resources of different companies to help nonprofits achieve t

288、heir goals.I learned that even small actions can create an impact and that working together toward a common goal can be incredibly rewarding.”Audree Hall,Talent Brand Attraction Program Manager at CoupaPune,India SWaCH is Indias first wholly owned cooperative of self-employed waste collectors and ot

289、her urban poor,providing front-end waste management for the citizens of Pune.In 2023,Coupa teams worked with SWaCH to deliver an information management solution for its thrift store initiative,V-Collect,to track inventory,sales data,and pick-up requests from citizens.This work enabled scaled growth

290、and job creation,increasing the benefits for waste pickers and supporting V-Collects expansion to new geographies.Coupa teams also provided marketing tools to help Uplift Mutualsa flagship program for the Uplift India Associationposition its new products,such as emergency health financing and health

291、 savings for events not covered by private insurance or government policies.The teams contributions helped Uplift compete in the health insurance market,enabling more individuals in poverty to manage their health expenses.San Mateo,CaliforniaCoupa teams partnered with colleagues from Salesforce to h

292、elp nonprofits Acterra,Sustainable Silicon Valley,and Rise South City improve their impact,with a specific focus on supporting their activities related to environmental justice.Coupa and Salesforce teams dedicated 1,000 hours over a full week to develop problem-solving methodologies that will prepar

293、e these organizations to face future issues.Deliverables at the end of the week included market plans,expansion of donor engagement,and partnership building.Photography courtesy of Nasdaq,Inc.502024 ESG Report CEO MessageAbout CoupaPeopleCommunityPlatform InnovationPrinciples&EthicsAppendixPlanetCom

294、munityEMEA and APAC Our Coupa teams worked virtually with the following nonprofit partners from the EMEA and APAC regions to provide essential professional support:Helped ACREST transform its operations,from communications and financials to Customer Relationship Management(CRM)and task management.Vo

295、lunteers created a digitalized toolkit of operating procedures to tackle challenges efficiently,mitigate internal miscommunication,and serve stakeholders with increased transparency.Enhanced Ecogenias organizational vision by developing a corporate outreach package to enhance its brand,save valuable

296、 staff time,and establish a robust pipeline of potential corporate donors,with the ultimate goal of fostering meaningful corporate partnerships.Worked with Energy Act for Ukraine Foundation to evaluate and refine its operational structure and job descriptions,identify necessary skill sets,and develo

297、p a hiring timeline to fill open roles.This support helps facilitate the Foundations growth and expedites the development of its solar projects,ensuring the seamless functioning of vital public services in Ukraine.Developed an enhanced marketing package for Sensor.Community to improve how it communi

298、cates its brand and mission and incorporates it into each organizational platform,scaling up Sensor.Communitys visibility,outreach,and ability to serve more local groups.Charitable GivingOur global giving strategy supports nonprofits that focus on health,environmental justice,and community resilienc

299、y.Coupa makes direct donations to organizations in these fields through two primary channels:1.Up to$500 match for employee donations to registered nonprofit organizations2.$10 per hour of employee time volunteered at a nonprofit of their choiceIn 2023,$365,664 was donated by employees and Coupa to

300、organizations across the communities where we live and do business.Coupa Supports Samaritans IrelandAt Coupa,we strive to be the change in supporting health for our fellow employees and the communities we serve.In honor of Mental Health Month in May,our Coupa Dublin Team raised nearly$4,000 for Sama

301、ritans Irelandthe only charity in Ireland that offers emotional support 24 hours a day,365 days a year for people experiencing loneliness or emotional distress.This donation was raised through Coupa Cares giving opportunities and events,including a 126 km hike,bake sale,and raffle.Coupa also hosted

302、representatives from Samaritans Ireland at our Dublin office to highlight the importance of mental health and how the organization supports those in need.512024 ESG Report CEO MessageAbout CoupaPeopleCommunityPlatform InnovationPrinciples&EthicsAppendixPlanetCommunityIN THIS SECTION54 Risk Managemen

303、t55 Ethics&Compliance56 Data ResponsibilityPRINCIPLESÐICS 522024 ESG Report CEO MessageAbout CoupaPeopleCommunityPlatform InnovationAppendixPlanetPrinciples&Ethics2023 Key HighlightsPRINCIPLESÐICSTo ensure secure,equitable,and ethical business practices and work environments,we uphold strong g

304、overnance practices throughout our operations.16 patents granted C5Received C5 CertificationArtificial IntelligenceEstablished AI Committee and AI Guidelines532024 ESG Report CEO MessageAbout CoupaPeopleCommunityPlatform InnovationPrinciples&EthicsAppendixPlanetPrinciples&Ethics16 U.S.patents grante

305、dto Coupa in 2023In 2023,we created AI guidelines that outline high-level guidance,key considerations,and relevant policy addendums.In 2024,our AI Committee will further mature the AI governance process and implement the National Institute of Standards and Technology(NIST)AI Risk Management Framewor

306、k to ensure customer data protection and continued implementation of ethical solutions as we expand our product portfolio.Protecting Intellectual PropertyWe create new and unique capabilities that give our customers,partners,and suppliers increased visibility,insights,and solutions to manage their s

307、pend.To protect this intellectual property,To respond to ever-evolving threats and a complex regulatory environment,our risk management processes must keep pace.Through our global Enterprise Risk Management(ERM)program,we identify,prioritize,manage,and monitor business risks across many dimensions i

308、ncluding cybersecurity,climate change,critical incidents,and third-party vulnerabilities.Our ERM program team meets quarterly with executive management to review threats and discuss disclosures.RISK MANAGEMENTIn 2023,we continued to enhance our ERM program by operationalizing our subcommittee proces

309、ses.The committees meet monthly with core business partners to assess risks,consult on remediation plans,and mature our control posture.The subcommittees,which have ESG team and ESG Working Group members,include Vendor&Supply Chain,People&Safety,Legal&Privacy,and Tech Services.Each subcommittee foll

310、ows a standardized score and assessment process to ensure a deep understanding of our risks,allowing us to take a strategic approach to monitoring and mitigating risks.Through these subcommittees,ESG risks are tracked and maintained on the ERM risk register,which is shared with our leadership team.I

311、n 2023,we implemented a more robust product assurance and customer risk review,including scorecard improvements for each product.Each product scorecard provides product managers with risks and controls they should prioritize in the product roadmaps.Managing Artificial IntelligenceWith the rapid acce

312、leration of generative AI,Coupa,like all businesses,is challenged with managing the unprecedented pace of disruption.We recognize that companies that leverage AI successfully could gain a competitive advantage,while those that do not are likely to fall behind.Coupa is deeply engaged in establishing

313、a formal capability for managing AI and the use of data,including creating AI guidelines that address high-level strategic planning,policy development and addendums,education,AI vendor evaluation,progress oversight,and management and mitigation of regulatory risk.Our enterprise-wide Generative AI&Da

314、ta Usage Committee will continue to serve as a main governance mechanism for finalizing and enforcing related policies and decisions,in addition to educating and supporting colleagues on the proper implementation of AI solutions to address business needs.we pursue patents and copyrights,and register

315、 trademarks and domain names in jurisdictions around the world.We require that all employees,contractors,and other third parties adhere to confidentiality and proprietary rights agreements,and strictly control access to and distribution of our software and data.In 2023,Coupa was granted 16 U.S.paten

316、ts,increasing our total issued patents to 101.This achievement reflects our commitment to building the most innovative platform on the market to help businesses with total spend management.542024 ESG Report CEO MessageAbout CoupaPeopleCommunityPlatform InnovationPrinciples&EthicsAppendixPlanetPrinci

317、ples&EthicsA firm commitment to ethical behavior and compliance with all relevant laws and regulations underpins our culture and approach to business operations.ETHICS&COMPLIANCEThese expectations are formalized in our Code of Conduct,Employee Handbook,and Global Anti-Corruption and Bribery Policy.A

318、ll employees are certified to our Code of Conduct,and we train every in-scope employee on anti-corruption and bribery practices.To ensure accountability,we have developed a mechanism for employees to confidentially submit complaints and concerns about questionable behavior,and we review submissions

319、against an objective set of compliance standards.We also expect that the same standards of ethical and compliant behavior are applied at every link in our global supply chain.In 2024,we will update our Supplier Code of Conduct to strengthen policies on human rights,prevention of modern slavery,law a

320、bidance,and anti-corruption practices.Our suppliers must abide by our Supplier Code of Conduct in order to work with us.Human RightsCoupa is committed to upholding human rights throughout our operations and supply chain.We prioritize high standards regarding basic human rights,freedom of association

321、,safe and healthy work environments,rights to privacy,wages and benefits,child labor,and forced labor.In addition to our own commitment,we ask all vendors and subcontractors to align with these standards.As part of our efforts to support human rights,Coupa releases an annual Modern Slavery Statement

322、 that outlines our commitment to continually monitor and manage our supply chain and operations to avoid human trafficking and other potential abuses.We also reference our stance on Modern Slavery in our Code of Conduct and Supplier Code of Conduct,and we support our customers in minimizing human ri

323、ghts risks in their supply chain.Additionally,as a signatory of the United Nations Global Compact,the worlds largest corporate sustainability initiative,we align with the Compacts Ten Principles,including protecting internationally proclaimed human rights.In 2024,we will continue to evaluate ways to

324、 further incorporate human rights monitoring into our supply chain.552024 ESG Report CEO MessageAbout CoupaPeopleCommunityPlatform InnovationPrinciples&EthicsAppendixPlanetPrinciples&EthicsData ProtectionData protection is essential in our industry,which relies on collecting and analyzing large quan

325、tities of data to provide insights on procurement,payments,and supply chain management.The Coupa Information Security Management System(ISMS)and the Privacy Information Management System(PIMS)protect consumer and partner data processed on our total spend management platform,monitor and report risks,

326、and inform customers and other stakeholders about our approach to security and privacy.We also follow industry best business practices and principles,including data anonymization,privacy and compliance by design,and data minimization.In alignment with Asia-Pacific Economic Cooperation(APEC),Privacy

327、Recognition Processors(PRP),and the ISO standards for PIMS and ISMS,we identify quarterly and annual objectives and report progress annually.Coupas comprehensive Security Awareness and Training program ensures our employees understand emerging threats and current data protection protocols,while prop

328、erly maintaining our high security standards.All employees complete information security,privacy,phishing,and data protection training annually.We also ensure that our third-party contractors go through a rigorous security onboarding review.This security awareness and training program is managed com

329、pany-wide through our e-learning system and complemented with monthly newsletters,internal blogs,and recognition of Cybersecurity Awareness Month in October.In 2023,we added a Secure Data Handling course to our employee training portal,which offers details on internal data-sharing options and additi

330、onal information to assist employees with daily data-handling tasks.We also put new restrictions in place on outgoing email file-sharing to increase security.These new protocols and training strengthen our collective knowledge and implementation of secure data handling practices.Protecting our compa

331、ny and customers privacy is essential to our business operations and success.To ensure this,we have built a privacy and security architecture with mechanisms that proactively address threats,maintain technology continuity,and minimize the risk of disruptions.Together,these components create a privac

332、y and security infrastructure that seamlessly protects customer data,thwarts potential cyberattacks,and keeps our operations running smoothly.DATA RESPONSIBILITYCyber Security Month In keeping with our commitment to cyber vigilance,employees across the company participated in various Cyber Security

333、Month activities and contests throughout October.This year,we launched a new“Find the Bug”contest,tasking employees with identifying and reporting bugged pages on our employee intranet.Our Coupa colleagues also engaged in our Slack channel,#nomoresecrets,sharing articles and engaging in candid discussions on security topics.At the end of the month,we selected a Cyber Month champion,who spearheaded