客戶旅程概述及定制解決方案.pdf

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1、26-27NovemberThe EggBrusselsOverview of Customer Journey&Tailored SolutionsOverview of Customer Journey&Tailored SolutionsRobocoastRobocoast EDIH Service Tailoring for SMEsEDIH Service Tailoring for SMEsPirita Ihamki,Robocoast EDIH27 November 2024,The Egg,Brussels26-27NovemberThe EggBrusselsRobocoas

2、t EDIHRobocoast EDIHWHO:WHO:The Robocoast European Digital Innovation Hub(EDIH),coordinated by Prizztech Ltd,collaborates with 15 universities and six R&D entities.WHAT:WHAT:Robocoast EDIH aims to boost the manufacturing industrys competitiveness by promoting digital solutions through competence dev

3、elopment,testing,networking,and funding services.WHY:WHY:Enhancing competitiveness and achieving green growth for manufacturing SMEs is essential in Finland and Europe.Robocoast EDIH provides digitalization solutions for SMEs,with core competencies in cybersecurity,AI,robotics,and energy technology,

4、supported by a broad expert network.HOW:HOW:Robocoast EDIHs Competence Centre partners offer access to over 40 labs and testing facilities across Finland,serving as a“one-stop-shop”for SMEs to access comprehensive services and university facilities.26-27NovemberThe EggBrusselsStandard Customer Journ

5、ey for DMAStandard Customer Journey for DMAThe company contacts Robocoast EDIH online,by phone or participate events.AwarenessAwarenessWe go through by interviewing company and fill DMA.Consideration Consideration-DMADMACustomization:Customization:Tailoring services to Tailoring services to the comp

6、anys specific the companys specific needs needs Company visit and Company visit and presentation of presentation of EDIH services EDIH services Mapping funding needsMapping funding needs.We assess the companys investment willingness within one year and five years.Consultation for Consultation for Ro

7、bocoast Hub/Robocoast Hub/EDIH NetworkEDIH NetworkWe implement a customized roadmap We implement a customized roadmap based on the clients needs,promoting the companys increased digital growth.Propose RoadmapPropose RoadmapCollect Collect FeedbackFeedbackSuccess StoriesSuccess StoriesStartStartCusto

8、mer loyalty and engagement in EDIH activities are created.26-27NovemberThe EggBrusselsRobocoast EDIH Driving International Growth with Tailored Network Support The EDIH network support specific company needs when necessary.Robocoast EDIH opens the gateway to international growth for companies.Contin

9、ues development through the implementation of cross-border shared services from the EDIH network for companies.26-27NovemberThe EggBrusselsCase 1.Growth in Nanotechnology and Hologram Case 1.Growth in Nanotechnology and Hologram Technology Technology Success Story through DMA case StarckeSuccess Sto

10、ry through DMA case Starcke European hologram marketEuropean hologram market value in 2024$13.2 billion.Key ApplicationsKey Applications:Security,medicine,and electronics(Europe Hologram Market Report 2024)Case Study Starcke Case Study Starcke-A Pioneer in HolographyA Pioneer in HolographyInnovation

11、Innovation:Photonics-based security solution using nanotechnologyClientsClients:Nokia,Canon,Secto DesignImplementationImplementation:Security Image Feed(SIF)patentRobocoast EDIHs SupportRobocoast EDIHs Support RoleRole Supporting Starckes growth and patenting process AchievementsAchievements Partner

12、 matchmaking,building an international network.26-27NovemberThe EggBrusselsCase 2.Success through Proof of Concept of Digital Case 2.Success through Proof of Concept of Digital Twin Twin-Ensto CaseEnsto Case The European digital twin market,valued at USD 5.68 billion in 2023(Europe Digital Twin Mark

13、et Market Data Forecast Report|2024 to 2032.)Key applications:manufacturing,healthcare,energy and utilities,automotive and transportation and smart cities.The Case Study EnstoThe Case Study Ensto Implementation:Digital twins in manufacturing for real-time monitoring via sensors.Focus:Improving effic

14、iency in individual machines and the entire production chain,simultaneously enhancing machine productivity by 1520%.Robocoast EDIHRobocoast EDIH Support matchmaking with strategic partners.Assisted with Test Before Invest service,supported by another project,the ACROBA project,to help the company de

15、velop a digital twin for the production line.Test before invest service-22 00026-27NovemberThe EggBrusselsThank you for your attention!Thank you for your attention!Pirita Ihamki Ph.D.,M.Sc.International Business ManagerRobocoast EDIH coordinated by Prizztech Ltdpirita.ihamakiprizz.fi27 November 2024,The Egg,Brussels