Vodafone Group plc (VOD) 2015年CSR報告「LSE」.pdf

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1、Sustainability Report2014/15Vodafone Group Plc Vision and approachCEO introduction 4Vision 5Managing sustainability 7Governance 8Stakeholder engagement 10Public policy 13Our priorities 14Awards and recognition 15About our reporting 16Scope of reporting 17Assurance 18ContentsWelcome to Vodafones Sust

2、ainability Report.Explore the report to find out more about our approach to key sustainability issues and our performance in 2014/15.EnvironmentEnabling a low carbon economy 39Empowering sustainable choices 43Minimising our carbon footprint 45Performance in 2014/15 47Managing our impact 53Transforma

3、tional solutionsAgriculture 22Financial inclusion 25Health 27Education and employment 31Our contribution to the MDGs 34Operating responsiblyPrivacy and security 57Performance in 2014/15 62Law Enforcement Disclosure report 68Responsible supply chain 88Performance in 2014/15 91Tax and our total contri

4、bution to public finances 95Our contribution,country by country 103Health and safety 108Performance in 2014/15 113Child safety online 115Human rights 118Our people 121Performance in 2014/15 125Ethics 131Mobiles,masts and health 135Network deployment 1372 Vodafone Group Plc Sustainability Report 2014

5、/15Transformational solutionsEnvironmentOperating responsiblyVision and approachCEO introduction 4Vision 5Managing sustainability 7About our reporting 16Our vision sets out our ambition to deliver connectivity and innovative services to improve peoples livelihoods and quality of life.Central to achi

6、eving this vision is our long-standing commitment to manage our operations responsibly and ethically.Vision and approachOur networks,products and services can help transform societies,improve lives and livelihoods and enable organisations to improve efficiency,cut costs and minimise carbon emissions

7、In this section3 Vodafone Group Plc Sustainability Report 2014/15Vision and approachTransformational solutionsEnvironmentOperating responsiblyCEO introductionMobile and digital communications transform lives and livelihoods.Our core business connecting people and businesses has fundamentally reshape

8、d how 446 million customers in 26 countries communicate,share,create,learn and grow and thus realise their individual and collective potential.We are committed to achieving our business goals while seeking to act at all times with openness,integrity and the highest standards of corporate responsibil

9、ity.We expect everyone who works with us to have the utmost respect for privacy,human rights and freedom of expression.Our transparency report setting out our principles,policies and practices in meeting demands for assistance from law enforcement and intelligence agencies is widely viewed as the mo

10、st comprehensive of its kind in the world.It is in the process of being updated and will be published separately in July 2015.We have a similar commitment to transparency in another area of intense public scrutiny and debate.Our tax and total economic contribution report contains a breakdown on a co

11、untry-by-country basis of the taxes we paid last year.The report was updated and published in January 2015 and provides details of how we paid 14.75 billion to underpin the public finances in our countries of operation,see our Tax and our total contribution to public finances section.We also think c

12、arefully about our role in mitigating climate change,reducing environmental harm,ensuring ethical conduct throughout our supply chain and tackling gender inequality.From the farmer in Turkey who uses our mobile services to enhance crop productivity and reduce pesticide use,to the new mother working

13、for Vodacom Mozambique who will benefit from the same support offered to her peers in Europe under our new global maternity policy,we strive to have a positive impact on the way people manage their daily lives.We also provide details of our new approach to the reduction of greenhouse gases including

14、 a goal to use our technologies to help our customers reduce their carbon emissions by twice the amount of CO2e generated by our own business by 2018.M-Pesa continues to evolve beyond a traditional mobile money transfer service enabling people to save and borrow and receive salaries and benefits.It

15、is also the platform for many of our health and agricultural initiatives in emerging markets,demonstrating the power of mobile to protect vulnerable people from disease and extend economic participation and financial resilience to some of the poorest people on earth.Operational safety remains a key

16、focus at Vodafone.We believe all incidents are preventable and have put in place a number of programmes to seek to ensure that everyone who works for us goes home safely to their families at the end of each day.Road accidents particularly in India and Africa account for the large majority of all inc

17、idents in our local operating businesses.Over the last year,more than 115,000 employees,contractors,partners,service providers and distributors in India undertook mandatory defensive driver training.Sadly,despite all of our efforts I regret to report that a total of 10 people lost their lives workin

18、g for Vodafone in 2014/15.While we have made significant improvements to the safety culture and operational controls across our businesses over the last five years,every accident is unacceptable.We will continue to do all we can to ensure our people are safe from harm.Further details are set out in

19、the Health and Safety section of this report.The beliefs,aspirations and concerns of our diverse stakeholders shape our performance and success influencing the way in which we make decisions.We hope that this report demonstrates how our global business strategies and local market operations play an

20、active and positive role in addressing a range of critical social issues.Vittorio Colao Chief Executive,Vodafone Group PlcPhoto courtesy of Paul Ridderhof Copyright 20144 Vodafone Group Plc Sustainability Report 2014/15Vision and approachTransformational solutionsEnvironmentOperating responsiblyVisi

21、onVodafones ambition is to contribute to sustainable living by delivering connectivity and innovative services to our customers,while maintaining the trust of our stakeholders by behaving ethically and responsibly wherever we operate.Communications technology is already a vital tool in peoples lives

22、,helping to transform the services we rely on and the way we live and work.It is also playing an important role in addressing global challenges by bringing the internet to remote communities in emerging markets.That same technology is connecting machines to other machines through the Internet of Thi

23、ngs,enabling organisations to improve their efficiency using real-time information from objects such as vehicles and smart meters.Exploring opportunities to help people improve their lives and livelihoods through our technology is central to our vision.Our mobile money transfer product,M-Pesa,is a w

24、ell-established and expanding part of our business.It has become a platform for a range of services that are transforming peoples ability to pay for goods and services,save and obtain insurance,as well as providing access to up-to-date information to support farmers and small businesses.We are also

25、partnering with our enterprise customers,NGOs and government agencies to help deliver services that can improve access to education and healthcare,and enhance agricultural productivity.Our products and services can also play an important role in tackling one of the biggest global challenges we face

26、climate change.Our Machine-to-Machine(M2M)technologies help organisations reduce their energy use and carbon emissions,enabling them to operate more sustainably.At the same time,we continue to work hard to minimise our own carbon footprint by improving energy efficiency and using more renewable ener

27、gy.With this in mind,we have set a new goal to help our customers save double the amount of carbon we generate from our own operations within the next three years.Operating responsibly is critical to maintaining the trust of our stakeholders,protecting our reputation and achieving our vision.Our pri

28、ority is to protect our customers information and respect their privacy,which is fundamental to maintaining their trust.We have a long-standing commitment to conduct our business ethically,which is supported by our strong and embedded compliance and Speak Up programmes.Our extensive disclosure on is

29、sues such as law enforcement assistance and tax demonstrates our strong commitment to transparency on issues of critical and public interest.We will continue to identify and manage emerging risks and look for ways to turn them into opportunities where we can,as in doing so,we believe we will continu

30、e to strengthen both our business and our reputation.See over for our vision and focus areas5 Vodafone Group Plc Sustainability Report 2014/15Vision and approachTransformational solutionsEnvironmentOperating responsiblyVisionOur VisionEnabling a low carbon economyHealth and safetyFinancial inclusion

31、Tax and economic contributionHealthPrivacy and securityAgricultureMinimising our carbon footprintHuman rightsMobiles,masts and healthEducation and employmentResponsible supply chainCurrent focus areasOperating responsiblyOperating responsibly is essential to our licence to operate and delivers comme

32、rcial advantages to our business,helping to turn potential risks into opportunities.By acting with honesty and integrity we can secure the trust of our customers,which is integral to the long-term success of our business.Delivering transformational solutionsMobile technology is improving livelihoods

33、 and peoples quality of life globally.We are exploring commercial opportunities where our products and services can bring further benefits to society and we are researching the potential for our technology to further contribute to sustainable living.6 Vodafone Group Plc Sustainability Report 2014/15

34、Vision and approachTransformational solutionsEnvironmentOperating responsiblyManaging sustainabilityFind out how we listen to stakeholders,identify material issues and manage sustainabilityWe have clear policies and procedures in place to manage the wide range of sustainability issues and opportunit

35、ies we encounter,and ensure employees in relevant teams put these into practice.Listening to our stakeholders helps us prioritise the issues by identifying those that are most important to them and to us.Governance 8Stakeholder engagement 10Public policy 13Our priorities 14Awards and recognition 157

36、 Vodafone Group Plc Sustainability Report 2014/15Vision and approachTransformational solutionsEnvironmentOperating responsiblyManaging sustainabilityworks closely withGovernanceThe Group Executive Committee(ExCo)is responsible for our sustainability performance and receives a formal update on sustai

37、nability at least once a year,as well as a monthly written update.Material issues related to sustainability are also raised at Board level.Our Group Sustainability team act as advisers to our local market sustainability managers and issue owners who implement sustainability initiatives across the bu

38、siness.In 2014/15,the Group Director of Sustainability and Vodafone Foundation headed the Group Sustainability team and the Group Director of Corporate Affairs took over in March 2015.Both report to the Group External Affairs Director,the ExCo member responsible for sustainability.Managing sustainab

39、ility across the GroupWe have an established framework for implementing our sustainability programme across the Group through a network of issue owners within different functions and dedicated teams in each local market.The Chief Executives of individual operating companies have overall responsibili

40、ty for their sustainability performance and the Group Director of Sustainability and Vodafone Foundation met members of their executive teams in 2014/15.Quarterly formal meetings are also held with our regional Chief Executives and directors of key Group functions.In 2014/15 our Group Sustainability

41、 team focused on:compliance:managing issues and collecting data to ensure we operate responsibly and comply with external regulations and internal policies commercial opportunities:leveraging the sustainability credentials of our business and our products and services as a commercial differentiator

42、communications:researching and improving understanding of the role of communications technology in addressing global trends.Our local markets align their strategy to the Group but have the flexibility to focus on issues that are important to their local stakeholders.The Group Sustainability team run

43、s monthly teleconferences and annual global workshops.This allows sustainability managers and issue owners from our local markets to align with the Group sustainability strategy,share best practice,ensure consistency across the business and drive progress towards our vision.We report progress public

44、ly in this Group report and our local markets sustainability reports.Our performance at Group is independently assured,see our Assurance section.Responsible for:ultimate supervision of Vodafones sustainability performanceResponsible for:sustainability policy discussing sustainability issues Vodafone

45、s sustainability performance.Responsible for:formulating sustainability strategy,policies and goals maintaining sustainability performance across the Group stakeholder engagement raising awareness among employees sustainability reporting helping management to ensure that sustainability standards are

46、 consistent across the Group.Vodafone Group Plc BoardChief Executive&Executive Committee(ExCo)Local operating companiesGroup operational functionsGroup Sustainability teamGroup Director of Sustainability and Vodafone Foundation reports to Group External Affairs Director(ExCo member responsible for s

47、ustainability)8 Vodafone Group Plc Sustainability Report 2014/15Vision and approachTransformational solutionsEnvironmentOperating responsiblyManaging sustainabilityIn focus:Managing compliance riskWe have a robust programme in place to ensure we comply with laws and regulations in the markets where

48、we operate.Key compliance risks are identified through risk assessments,assurance activities and scanning the horizon for changes to legislation.Our compliance programme,managed by the Group Compliance team and experts across the business,aims to address these risks through:governance defining owner

49、ship and accountability for addressing our key compliance risks prevention setting clear policies and establishing controls that are embedded across the business to prevent compliance risks monitoring assessing the effectiveness of our controls and identifying opportunities to improve culture creati

50、ng a culture of ethical behaviour driven from the top of the business,clearly communicating to our employees what is expected of them and equipping them with the tools they need to ensure compliance.9 Vodafone Group Plc Sustainability Report 2014/15Vision and approachTransformational solutionsEnviro

51、nmentOperating responsiblyManaging sustainabilityStakeholder groupHow we engageExamples in 2014/15Opinion formers and expertsWe consult with experts on a wide range of issues to gain feedback on our sustainability practices,priorities and challenges.We use this information to inform our strategy.We

52、engaged with opinion formers and experts including investors,government officials,NGOs,academics and other businesses through the Telecommunications Industry Dialogue on Freedom of Expression and Privacy,which we chaired in 2014/15.At quarterly meetings and roundtable discussions,members of the Indu

53、stry Dialogue discussed the challenges they faced in implementing the Industry Dialogues Guiding Principles(https:/telecomindustrydialogue.org/content/guiding-principles)and shared practical ideas about how to overcome these.We also interviewed opinion formers as part of our research to develop our

54、Connected Farmer Report http:/ organisations(NGOs)We engage with NGOs when their campaign or focus is relevant to our business.We do this by organising face-to-face meetings and meeting representatives at relevant events.Our engagement with individual NGOs is mainly focused on specific issues.We wor

55、ked closely with the Blueprint Trust(http:/www.blueprintforbusiness.org/)to explore how business can help to create a better society for all and deliver long-term sustainable growth,with a strong focus on respect for people.We have been identifying how best to embed the Blueprints principles into ou

56、r decision-making activities.As part of the Ranking Digital Rights project,Vodafone worked with other stakeholders to develop a methodology to rank ICT companies based on respect for free expression and privacy.We continued to engage with NGOs and the Global Network Initiative through our participat

57、ion in the Telecommunications Industry Dialogue on Privacy and Freedom of Expression.Stakeholder engagementCommunicating with and listening to our stakeholders the people who can affect our business or who are affected by it helps us understand their views and explain our perspectives.The feedback w

58、e receive from external stakeholders informs our thinking about sustainability priorities for our business and feeds into our sustainability strategy.Our stakeholders include:non-governmental organisations(NGOs)and sustainability opinion formers,who are often interested in our approach to specific i

59、ssues consumers and enterprise customers(small and large businesses and organisations),who relate to us as a service provider communities,who may be concerned about the siting of our network infrastructure governments and regulators,who can affect our business through new legislation and regulations

60、,see our Public policy section investors,employees and suppliers,who are directly affected by our business performance.We tailor our engagement processes to suit each different stakeholder group.Our local markets play an important role in forming relationships with local stakeholders.10 Vodafone Gro

61、up Plc Sustainability Report 2014/15Vision and approachTransformational solutionsEnvironmentOperating responsiblyManaging sustainabilityStakeholder groupHow we engageExamples in 2014/15Enterprise customersWe work with our enterprise customers to help them achieve their sustainability objectives and

62、deliver commercial services with sustainability benefits that can be scaled up and rolled out across different markets,see our Transformational solutions section.We engaged with 30 enterprise customers to identify how our products and services could help them overcome challenges to sustainable growt

63、h.So far,four have agreed to partner with us to implement solutions in Africa and Asia that will support more productive agriculture(see our Agriculture section),more effective community engagement and improve access to water.We continued to work with certain enterprise customers to develop and prov

64、ide products and services that promote sustainability,for example through our solutions that are enabling a low carbon economy.ConsumersWe communicate with consumers in many ways as part of our normal business operations,for example through our retail outlets,contact centres and customer research.Un

65、derstanding their attitudes towards sustainability issues is critical to getting our strategy right.We continued to run regular perception surveys across our markets to evaluate our reputation in local markets and globally.We worked with Telefonica and Forum for the Future to extend our Eco-rating s

66、cheme to help consumers make informed choices on the environmental and social impacts of mobile phones,see our Empowering sustainable choices section.IndustryWe collaborate with industry peers through our participation in industry forums on sustainability issues.These include:International Telecommu

67、nication UnionJoint Audit Cooperation(JAC)Telecommunications Industry Dialogue on Freedom of Expression and PrivacyGSM Association(GSMA)Conflict-Free Sourcing Initiative(CFSI).We participated in JACs fourth annual conference on sustainability and corporate social responsibility in the supply chain,h

68、eld in Suzhou,China.We also continued to participate in the CFSI(http:/www.conflictfreesourcing.org/),which aims to tackle conflict minerals by increasing transparency and traceability in the supply chain,see our Responsible supply chain section.We chaired the GSMA Europe Health and Environment Oper

69、ator Expert Group until November 2014 and since then we have chaired the GSMA Health Policy Group.Meeting four times a year,the Health Policy Group informs the GSMAs position on managing electromagnetic field risk worldwide.We engaged with business leaders and policy makers through the Digitising Eu

70、rope summit,hosted by the Vodafone Institute and the Vodafone Foundation in December 2014 to help understand how digital communications can enhance socio-economic growth in Europe,see our Education and employment section.CommunitiesWe consult local people to help us understand and address any concer

71、ns they may have about the deployment of our network in their communities.Our local markets continued to consult with communities on the rollout of our networks in 2014/15,see our Network deployment section.Governments and regulatorsWe engage with regulators and governments on a wide range of issues

72、 relevant to our business,and contributes to consultations on sustainability issues.See our Public policy section for more on our engagement with governments and regulators.11 Vodafone Group Plc Sustainability Report 2014/15Vision and approachTransformational solutionsEnvironmentOperating responsibl

73、yManaging sustainabilityStakeholder groupHow we engageExamples in 2014/15EmployeesWe gain feedback from employees on how we are doing through our annual Global People Survey,as well as engaging informally through internal communications channels and regular meetings with managers.We launched a new e

74、mployer brand that provides a consistent way of showing people around the world what we stand for and aims to create a sense of pride in what we do.Consistently strong engagement scores in our annual Global People Survey demonstrate our efforts to engage employees across the Group,see the Our people

75、 section.SuppliersWe work closely with suppliers to ensure they maintain high standards by conducting assessments and holding workshops to help them improve their performance.We also collaborate with key network suppliers to help us reduce climate impacts by improving the energy efficiency of our op

76、erations.Through our supplier performance management programme,we engaged with our suppliers to help them meet our standards and improve their performance.We also participated in the CDP supply chain programme to encourage suppliers to disclose and set targets to reduce energy use and carbon emissio

77、ns,see our Responsible supply chain section.InvestorsOur Investor Relations team leads our engagement with investors to communicate our business strategy and understand their views.Find out more about our engagement with investors on our Group website,see Investors http:/ our enterprise customers en

78、gage with their stakeholdersIn 2014/15,we began working with Anglo American,a global mining company,to help the company better engage with the local communities who live near its operations.Using our technology,Anglo American will be able to receive feedback on its operations and its impact on the l

79、ocal community from local residents using their mobile phones.Residents can voice concerns via text message and will get a timely response.Built-in analytics enable the company to monitor the data generated and compare the performance of individual mines with its other mining communities around the

80、world.Find out more about our solutions for businesses on the Vodafone Enterprise website(https:/ Vodafone Group Plc Sustainability Report 2014/15Vision and approachTransformational solutionsEnvironmentOperating responsiblyManaging sustainabilityPublic policyVodafone engages with regulators and gove

81、rnments on a wide range of issues directly relevant to our business and the industry,as well as on issues of broad public interest.We aim to be direct and transparent about our views,basing our opinions on evidence.All engagement with governments and regulators is subject to our Group Public Policy

82、Principles,which are covered in our Code of Conduct,http:/ seek to inform policymakers including legislators,government officials and regulators about the nature of our business,the telecommunications industry and the business environment generally.Our policy positions explain the outcomes we seek t

83、o achieve from the public policy process and how we believe policymakers should approach the issues most relevant to our business.Many of our written submissions are made public by the government organisations to which they are submitted.Vodafone believes in transparency in government relations and

84、will provide copies of any publicly available submissions to regulators and governments,on request.The views expressed in this sustainability report are consistent with the views presented by Vodafone to governments.We also work with key industry trade associations on public policy issues,including

85、the GSM Association(GSMA)(http:/ publicprivate partnerships such as the International Telecommunication Union(http:/www.itu.int/en/Pages/default.aspx).Vodafone is also commonly a member of national telecommunications industry associations in the countries where we operate(where these associations ex

86、ist).We engage with regulators on general industry issues and sustainability-related issues such as privacy and climate change.See our public policy website for position papers,policy papers and our responses to government consultations on specific issues(http:/ register for our Digital Europe News&

87、Views newsletter(http:/ is Vodafones policy not to make political donations or support particular party political interests.Vodafones position on public issuesVodafones local markets are generally subject to local regulations that govern the activities of our industry,as well as general competition(

88、anti-trust)laws that are applicable to all our activities regardless of the country in which we operate.Our engagement with regulators and governments mainly focuses on regulatory frameworks related to the following issues that are most relevant to our industry:mobile and fixed telecommunications ma

89、rket competitiveness international roaming mobile call termination spectrum policy universal service policy privacy net neutrality data security.Vodafone is also committed to helping governments meet their objectives on a number of issues of broader public interest.These include:exploring the socio-

90、economic potential of communications technology contributing to job creation and economic growth expanding access to telecommunications ensuring the effectiveness of public service delivery promoting national and public security.13 Vodafone Group Plc Sustainability Report 2014/15Vision and approachT

91、ransformational solutionsEnvironmentOperating responsiblyManaging sustainabilityOur prioritiesWe focus our sustainability activities and reporting on the issues that are most important or material to our business and our stakeholders.To determine our priorities,we map the issues that our stakeholder

92、s are most concerned about identified through stakeholder engagement against those that have the biggest financial or operational impact on our business(see materiality matrix below).We then apply the materiality principle to each key issue to help us identify and prioritise the most significant sub

93、-topics.To create the matrix,we used a tool developed specifically for the information and communications technology(ICT)industry by the Global e-Sustainability Initiative,combined with Vodafones own criteria to assess and quantify risk.The assessment is completed at Group with input from teams in e

94、ach of our local markets.The matrix below shows our sustainability priorities at Group,based on our last assessment in February 2013.You can find out more about the actions we are taking to mitigate the risks and realise the opportunities associated with these issues in the relevant sections of this

95、 report.Notes:1.We no longer report on accessibility at Group.Our efforts to make mobile phones and services easier to use for elderly customers and people with disabilities are made at local level.This work is led by Vodafone Spain and its Foundation,which together act as a centre of excellence on

96、accessibility.See our local market websites for more information.Materiality matrix14 Vodafone Group Plc Sustainability Report 2014/15Vision and approachTransformational solutionsEnvironmentOperating responsiblyManaging sustainabilityAwards and recognitionOur products,services and programmes have be

97、en recognised by a number of external awards and we are included in several corporate sustainability rankings and indices.In 2014/15,these included:GSMA Global Mobile Awards 2014:Best Mobile Product,Initiative or Service in Emerging Markets;GSMA mWomen Award for the Vodafone Foundations RUDI Sandesh

98、a Vyavhar project Guardian Sustainable Business Awards 2014:Social Impact Award for the Vodafone Connected series of publications https:/ UK Public Relations Consultants Association(PRCA)Awards 2014:Corporate Social Responsibility(CSR)Award for our Connected Women campaign International Campaign Awa

99、rd for our Law Enforcement Disclosure report FTSE4Good Index 2014:Member CDP climate change programme 2014:Disclosure 84,Performance B.Local market awards and recognition Vodafone Egypt Foundation:recognised by Prime Minster Ibrahim Mahlab for helping to establish a research unit at Egypts first non

100、-profit technology university,Nile University Vodafone Hungary:won the CSR Hungary Award for its video sign-language interpreting services for customers with hearing impairments Vodafone India:awarded the Financial Inclusion through Business Innovation Award for M-Pesa at the BFSI Leadership Summit

101、recognised at the AIMA Business Responsibility Summit 2014 for its work hiring visually impaired people Vodafone New Zealand:received two awards at the Sustainable 60 Awards 2014 for its Instant Network programme and its World of Difference Business Unit Challenge Vodafone Qatar:won the Arab Organiz

102、ation for Social Responsibilitys Golden CSR Award for its efforts to promote social change(through programmes such as AmanTECH,http:/www.vodafone.qa/en/better-world/aman-tech,which helps parents keep their children safe while online)Vodafone Romania Foundation:received a Gold Award for its Mobile fo

103、r Good programme at the Romanian PR Awards in 2014 Vodafone Spain:recognised as one of the top 10 most desirable companies to work for in 2014 by the employment platform,job&talent.15 Vodafone Group Plc Sustainability Report 2014/15Vision and approachTransformational solutionsEnvironmentOperating re

104、sponsiblyAbout our reportingFind out more about the scope of our reporting,read the assurance statement and view our benchmarking against GRI reporting guidelinesOur annual sustainability report considers the full range of material economic,environmental and social impacts of our business,and explor

105、es the way in which our technology is contributing to sustainable living.Scope of reporting 17Assurance 1816 Vodafone Group Plc Sustainability Report 2014/15Vision and approachTransformational solutionsEnvironmentOperating responsiblyAbout our reportingScope of reportingThe data in this 2014/15 sust

106、ainability report covers the financial year ended 31 March 2015.In our view,the boundary and scope of the online report covers the full range of material economic,environmental and social impacts of the organisation.Vodafone has mobile operations in 26 countries,partners with mobile networks in a fu

107、rther 55 countries and has fixed broadband operations in 17 local markets.The scope of markets included in this sustainability report is aligned with that of the Annual Report and Accounts.It covers our mobile and fixed broadband operations in 26 countries:Australia(our joint venture),Albania,Czech

108、Republic,Egypt,Germany,Ghana,Greece,Hungary,India,Ireland,Italy,Kenya(our associate Safaricom),Malta,the Netherlands,New Zealand,Portugal,Qatar,Romania,Spain,Turkey,the UK,Vodacom in South Africa and Vodacoms subsidiaries in the Democratic Republic of Congo,Lesotho,Mozambique and Tanzania.It does no

109、t include our partner networks.ExceptionsIn this 2014/15 sustainability report,the main exceptions to the scope of reporting outlined above are:1.Our environmental reporting does not include data from our associate Safaricom in Kenya and our joint venture in Australia.Data from any new business acqu

110、isition is included at the end of the first full year of that business being a controlled subsidiary.2.Our employee reporting does not include data from our associate Safaricom in Kenya and our joint venture in Australia.3.Our Law Enforcement Disclosure report includes information from our Cable&Wir

111、eless Worldwide operations in Belgium and France.Fiji is covered in the 2013/14 Law Enforcement Disclosure report but not in the 2014/15 report,as Vodafone sold its shareholding in Vodafone Fiji in July 2014.Any other specific exceptions are noted next to the relevant data.Outsourcing partnersIncrea

112、singly,we are outsourcing certain elements of our operations,in particular the deployment and management of our networks.We collect sustainability performance information from these companies where we have either ownership or operational control of the assets they manage.We also report data on contr

113、actor fatalities.Shared sitesWe co-locate many of our sites with other operators in some countries.In these countries we agree with our auditors the best approach to account for this data based on our operational control.Non-Vodafone branded companiesIn addition to the companies mentioned above,some

114、 of our local countries own smaller,non-Vodafone branded companies that provide services to their business.Data from these companies is excluded from the scope of our sustainability reporting.Retail operations and branded storesThe Group has a mix of owned retail operations and Vodafone-branded stor

115、es by way of franchise and exclusive dealer arrangements.Our sustainability data only includes our owned retail operations.Energy data and emissions reportingWe use an electronic data collection process to gather our data.In the majority of our countries,energy usage data is based on invoices from o

116、ur energy suppliers.In some countries,these bills are based on the suppliers estimated readings.Where data does not match our reporting period exactly,we forecast this information.For sites where energy invoices are unavailable,we extrapolate this information based on typical site consumption.Increa

117、singly,we measure our energy efficiency through smart metering,a tool using our mobile communications to collect real-time data from energy meters on consumption levels,which we have rolled out to many of our sites,see our Minimising our carbon footprint section.Trademark noticeVodafone,the Vodafone

118、 Portrait,the Vodafone Speechmark,Vodacom,Vodafone Red,M-Pesa,Vodafone Secure Net,Vodafone Guardian,Vodafone Webbox,M-Shwari,M-Pawa,Lip Kwa M-Pesa,and Connected Farmer are trademarks of the Vodafone Group.The Vodafone Rhombus is a registered design of the Vodafone Group.Other product and company nam

119、es mentioned in this document may be the trademarks of their respective owners.17 Vodafone Group Plc Sustainability Report 2014/15Vision and approachTransformational solutionsEnvironmentOperating responsiblyAbout our reportingAssuranceThe online Vodafone Group Sustainability Report 2014/15(the Repor

120、t)has been prepared by the management of Vodafone,who are responsible for the collection and presentation of the information within it.Our responsibility(Ernst&Young LLP),in accordance with Vodafone managements instructions,is to carry out a limited assurance engagement on the following subject matt

121、er:Collection,consolidation and presentation of:Sustainability data relating to:Energy Carbon(CO2)emissions Greenhouse gas(GHG)emissions Network waste Fatalities Lost time incidents(LTIs)Gender diversityThe balance and accuracy of claims made in the following sections of the Report,marked with an Er

122、nst&Young footnote:Enabling a low carbon economy Empowering sustainable choices Minimising our carbon footprint Managing our impact Health and safety Our people diversity&inclusion Privacy and security Vodafones alignment with the industry dialogue guiding principles on freedom of expression and pri

123、vacyOur responsibility in performing our assurance activities is to the management of Vodafone Group only in accordance with the terms of reference agreed with them.We do not accept or assume any responsibility for any other purpose or to any other person or organisation.Any reliance any such third

124、party may place on the Report is entirely at its own risk.What we did to form our conclusionsOur assurance engagement has been planned and performed in accordance with the International Federation of Accountants International Standard for Assurance Engagements Other Than Audits or Reviews of Histori

125、cal Financial Information(ISAE3000).The subject matter has been evaluated against the following criteria:Coverage of the material issues determined through a review of documentation and an assessment of coverage against Vodafones own materiality process.Consistency of performance claims and selected

126、 data with underlying company level documentation and explanation provided by relevant managers.Completeness of the data in terms coverage of material reporting entities.Accuracy of data collation and presentation(including limitations)of data within the report.In order to form our conclusions we un

127、dertook the steps outlined below:1.Interviewed Vodafone executives and senior managers to understand the current status of social,ethical,environmental and health&safety issues,and to understand the progress made during the reporting period.2.Reviewed Vodafones representation of material issues incl

128、uded in the in scope sections of the Report.We re-assessed prior year conclusions on the coverage of material issues and conducted media analysis across the reporting period to enable us to test the coverage of topics within this years Report.3.Reviewed information or explanations supporting Vodafon

129、es reporting of progress in the in scope sections of the Report.Supporting documentation was sought and reviewed for a sample of 50 sustainability performance claims.4.Reviewed the collection,consolidation and presentation of data relating to energy;CO2 emissions;GHG emissions;network waste;fataliti

130、es;LTIs and gender diversity.This included:a.Interviewing staff responsible for managing,collating,and reviewing data at Group for internal and public reporting purposes.b.Testing evidence provided by Group to support the reported figures,for example,reviewing energy and GHG emissions calculation sp

131、readsheets,incident reports for a sample of safety incidents and HR dashboards for diversity data.c.Remotely reviewing energy and network waste data reported by six local markets on a sample basis,to assess whether the data had been collected,consolidated and reported accurately.The six local market

132、s selected for review were Ghana,Greece,India,Spain,Tanzania and UK.d.Testing whether energy;carbon;GHG emissions;network waste;fatalities;LTIs and gender diversity data has been collected,consolidated and reported appropriately at Group.e.Reviewing a selection of management documentation and report

133、ing tools including guidance documents.f.Reviewing the Report for the appropriate presentation of the data including the discussion of limitations and assumptions relating to the data presented.18 Vodafone Group Plc Sustainability Report 2014/15Vision and approachTransformational solutionsEnvironmen

134、tOperating responsiblyAbout our reportingLevel of assuranceOur evidence gathering procedures have been designed to obtain a sufficient level of evidence to provide a limited level of assurance1 in accordance with ISAE3000.The limitations of our review Our work included headquarters based activities

135、and limited remote testing of six local markets for Environmental data.Our review was limited to the sections of the Report outlined above which is found in the sustainability section of the Vodafone Group website on .Our review covered a limited number of claims and data points selected on a risk b

136、asis,and only the pages marked with an EY verification footnote formed part of our assurance.As part of our scope in 2014/15 we reviewed Vodafones statement of alignment with the Telecommunications Industry Dialogue Guiding Principles on freedom of expression and privacy.Our review was limited to as

137、sessing whether relevant policies and procedures are in place and did not extend to assessing Vodafones implementation or effectiveness of these within the business.Emphasis of MatterThe health and safety data provided in the report formed part of our scope of work.However,due to issues identified t

138、hrough the assurance process we were unable to form an opinion on the Lost Time Incidents(LTI)data reported across the local markets.We have not been able to obtain sufficient evidence from the local markets to conclude on the accuracy and completeness of the LTIs reported.Our conclusionsOn the basi

139、s of our review we provide the following conclusions on the Report in relation to the overall plausibility of the statements and the completeness and accuracy of the sustainability data.Our conclusions should be read in conjunction with the above section on What we did to form our conclusions and th

140、e Emphasis of Matter.Balance and accuracy of sustainability performance claims Nothing has come to our attention to suggest that the claims on performance in the sections of the Report included within our scope of review are not fairly stated.We are not aware of any material aspects of Vodafones sus

141、tainability performance which have been excluded from the Report.Completeness With the exception of the limitations highlighted by Vodafone in its footnotes accompanying the in scope data and our Emphasis of Matter,we are not aware of any local markets that have been excluded from the environmental,

142、safety and diversity data presented in the Report.Accuracy With the exception of the limitations highlighted by Vodafone in its footnotes accompanying the in scope data and our Emphasis of Matter,nothing has come to our attention that causes us to believe that the data included within the scope of o

143、ur review has not been collated and presented properly in the Report.Observations from our workOur detailed observations and areas for improvement will be raised in a report to Vodafone management.The following observations do not affect our conclusions on the Report as set out above.Safety performa

144、nce Reporting of LTIs has been a challenge for Vodafone in a number of local markets.Vodafone should consider providing more information on how it intends to improve oversight and reporting of health and safety data across all of its markets.Closer oversight of the fluctuations of incidents and the

145、consequent remediation/improvement actions from the local markets would support greater confidence in the data and enhance understanding of performance.Environmental Data We noted a continuing improvement in the review activities conducted by the local markets to support the accuracy and completenes

146、s of the environmental data submitted to Group.This included clear accountability and sign off for material KPIs.Some markets,including Ghana and Tanzania,now outsource the management and operation of a number of their sites to third parties.This has resulted in some actual energy consumption data b

147、eing unavailable,requiring estimations to be made for the breakdown in energy consumption by site or energy source.Vodafone should ensure it has clearly established processes and provides guidance to third parties on reporting requirements.Vodafone has introduced a new target to help customers save

148、double the amount of carbon that is generated from Vodafones own operations over the next three years.Vodafone should ensure the methodology used to measure this progress going forward is subject to robust analysis and review.Notes:1.The extent of evidence gathering procedures for a limited level of

149、 assurance is less than that of a reasonable assurance engagement(such as a financial audit)and therefore a lower level of assurance is provided.19 Vodafone Group Plc Sustainability Report 2014/15Vision and approachTransformational solutionsEnvironmentOperating responsiblyGender Diversity In 2015 Vo

150、dafone introduced a progressive maternity leave policy across the Group,providing all female employees with access to paid maternity leave benefits.To make continued progress against Vodafones aspirations for greater gender diversity,Vodafone should clearly monitor progress of initiatives such as th

151、is in driving diversity outcomes.Defining and measuring ambition While the new carbon commitment is welcome,in other areas Vodafone needs to consider defining its sustainability ambition and measure progress against that ambition.It will need to consider how this can be done across both mature and e

152、merging markets so as to engage the business and create ownership to help deliver the long term ambition.Our independenceThis is the fifth year that Ernst&Young LLP has provided independent assurance services in relation to the Vodafone Group Sustainability Report.We have provided no other services

153、relating to the sections of Vodafone Groups Sustainability Report which are included within our scope of work.Our assurance teamOur assurance team has been drawn from our Climate Change and Sustainability Services team,which undertakes engagements similar to this with a number of significant UK and

154、international businesses.Ernst&Young LLPLondonJune 2015About our reporting20 Vodafone Group Plc Sustainability Report 2014/15Vision and approachTransformational solutionsEnvironmentOperating responsiblyIn this sectionAgriculture 22Financial inclusion 25Health 27Education and employment 31Our contrib

155、ution to the MDGs 34Vodafones products and services contribute to sustainable living and help improve peoples livelihoods and quality of life.Over 70%of our customers live in emerging markets,where expanding the coverage of our networks and building our customer base extends the socio-economic benef

156、its that come with access to communications.Transformational solutionsVodafones network,products and services can help transform peoples lives and contribute to global sustainable development goals 21 Vodafone Group Plc Sustainability Report 2014/15Transformational solutionsEnvironmentOperating resp

157、onsiblyVision and approachAgricultureCommunications technology is one of the most effective ways of reaching remote farmers to help them improve their productivity and livelihoods,while increasing efficiency throughout the agricultural supply chain.By 2050,food production will have to increase by 60

158、%to satisfy a global population of 9 billion1 and it must do so with increasingly limited land and water resources.We are partnering with enterprise customers,NGOs and government agencies to develop commercially viable propositions to boost food production,improve farmers incomes and bring efficienc

159、ies for consumer goods companies.For example,farmers can use our mobile services to get information about weather,market prices and good farming practices,and gain access to financial services that enable them to insure their crops against drought.Scaling up from small pilot projects to long-term fi

160、nancially viable customer propositions remains the greatest challenge we face in this area.We use what we have learned from our successful pilot programmes and partnerships with enterprise customers when pursuing new opportunities.Read on to find out more about our agriculture services and our perfo

161、rmance in 2014/15.Assessing the potentialApplying mobile technology to the agricultural sector has the potential to bring many benefits to farmers and their families,as well as to companies seeking to improve their supply chains(see examples below).By providing better access to markets,information a

162、nd finance,mobile technology can raise farmers productivity.This can help to lift smallholder farmers out of poverty and contribute to economic development in emerging markets.Mobile technology can also help reduce food waste,carbon emissions and the amount of water needed for irrigation by promotin

163、g sustainable farming practices and improving the efficiency of food distribution.Our Connected Agriculture report,published in 2011,found that mobile technology could boost farmers productivity and improve efficiency in the sector to increase agricultural income by US$138 billion by 2020 across our

164、 markets,primarily in India,Africa and the Middle East,http:/ on this research,we published our Connected Farming in India report in 2015,looking in detail at potential impacts in India a critical market for Vodafone and one of the worlds largest food-producing countries,http:/ research looked in de

165、tail at the potential impact from rolling out six services at scale in India.It found that together these Vodafone mobile agricultural services could positively impact the lives of nearly 70 million Indian farmers in 2020,generating over$9 billion in additional annual farmer income.These services ar

166、e relevant for all emerging markets so the potential global impact is significant.Watch the Connected Farmer Alliance video at https:/ solutionsOur SMS text messaging,mobile payments and Machine-to-Machine(M2M)services are increasingly enabling farmers and enterprise customers to improve productivit

167、y,efficiency,security and visibility of the agricultural supply chain.We are working with enterprise customers in the fast-moving consumer goods and retail sectors to develop viable commercial propositions that can benefit farmers,communities and our enterprise customers by:improving access to finan

168、ce:Vodafones mobile money transfer service,M-Pesa,allows us and our partners to create new solutions specific to the agricultural sector.M-Pesa improves access to financial services for farmers and fieldworkers,enabling them to save and borrow small amounts of money and buy essentials,such as seedsN

169、otes:1.UN Food and Agriculture Organization22 Vodafone Group Plc Sustainability Report 2014/15Transformational solutionsEnvironmentOperating responsiblyVision and approachAgriculture providing information to farmers via SMS text and helplines:services such as the Vodafone Farmers Club(see case study

170、 below)provide information on local weather forecasts,crop prices and guidance on various topics including pest control,sustainable agriculture and resource management.The SMS-based iCow app,delivered by Safaricom,is helping 500,000 farmers in Kenya increase yields,income and productivity by sharing

171、 best practice tips and providing support for efficient farm management improving supply chain efficiency:mobile technology can improve communication between smallholders,distributors and retailers.Farmers and field agents can share information with retailers and distributors via mobile to better ma

172、tch supply with demand for produce.Distributors can use M2M technology to track and trace the movement of produce and manage their fleets.In focus:Vodafone Farmers Club in TurkeyThe Vodafone Farmers Club service in Turkey uses mobile technology to give farmers the information they need to improve th

173、eir harvests and livelihoods,saving them time and money.Farmers using the service pay a small monthly subscription fee to receive SMS alerts with weather forecasts,crop prices and other information that is tailored to their local area and crop types.They also get access to a mobile marketplace that

174、enables them to sell their produce directly to buyers.Farmers Club members use specially designed rugged mobile phones that will still work even if they are dropped in mud or trodden on.Since its launch in 2009,the service has benefitted more than 1.25 million farmers in Turkey.To date,more than 700

175、 million SMS alerts have been sent to members.Partnering with others to deliver solutionsIn 2014/15,we continued our work with the US Agency for International Development(USAID)and the development NGO,TechnoServe,on a three-year partnership known as the Connected Farmer Alliance.By promoting commerc

176、ially viable mobile agricultural solutions,the partnership aims to increase the productivity,incomes and resilience of half a million smallholder farmers across Kenya,Mozambique and Tanzania.Vodafone is matching USAIDs US$5 million funding through in-kind investment in the partnership.M-Pesa will be

177、 the critical mechanism used by the Connected Farmer Alliance for developing mobile financial services that enable rural farmers to build up savings,invest in productivity and reduce their financial risks.We are also working with TechnoServe to provide basic financial literacy training and guidance

178、on how to start saving using M-Pawa,our mobile money service that enables customers to take out small loans and earn interest on savings,see our Financial inclusion section.In 2014/15,the Connected Farmer Alliance announced its first commercial agreements with Olam International(a coffee,cocoa and c

179、otton agribusiness)and Kenya Nut(a nut processor).Olam will use our mobile technology to increase the productivity of around 30,000 farmers in Tanzania who supply its produce.The farmers will benefit from advice,access to M-Pesa and real-time notifications about changes in market prices of their cro

180、ps.Kenya Nut aims to reach 50,000 nut farmers in Africa by working with the Connected Farmer Alliance.The partnership aims to promote better communications with farmers,improve traceability,enhance payment security and promote business efficiency.Delivered by Safaricom,our mobile services will conne

181、ct these farmers to training sessions,deliver electronic receipts so they can easily track the value,volume and quality of their produce and provide access to M-Pesa payment and loan services.Vodafone is also working directly with enterprise customers in the fast-moving consumer goods sector to prov

182、ide solutions that benefit their businesses and the farmers who supply their ingredients.For example,we are working with a global food company to help smallholder farmers in Africa boost yields,become more efficient and get higher prices for their crops.In 2014/15,we conducted initial research to be

183、tter understand the needs of Kenyan smallholder coffee farmers.We will use the findings to develop and pilot a platform with 500 coffee farmers and 11 agronomists in Kenya.The platform will offer a social networking tool that encourages knowledge sharing and send weekly texts offering advice on farm

184、ing and business practices.An electronic receipting service will keep farmers informed about payment schedules to enhance trust between producers and buyers.Together,these initiatives aim to improve farmers livelihoods and create a stable,high-quality supply of produce for the food company.23 Vodafo

185、ne Group Plc Sustainability Report 2014/15Transformational solutionsEnvironmentOperating responsiblyVision and approachIn focus:Enabling farmers to improve milk deliveriesThrough the Connected Farmer Alliance,we are working with the Ndumberi Dairy Farmers Cooperative Society in Kenya to enable small

186、holder dairy farmers to keep better track of the milk they produce and sell through the cooperative and thereby reduce the incidence of theft,using mobiles.Around 20%of the milk produced by the farmers that was being taken to the collection centre run by the Ndumberi Dairy Farmers Cooperative Societ

187、y was being stolen.We have introduced a mobile-based supply chain tracking and receipt system offering farmers and the cooperative dairy better visibility over their product,thereby reducing the opportunity for theft to take place.Farmers also use the mobile service to get relevant information on ag

188、ricultural practices and market prices via a helpline,and to request micro-loans through the M-Pesa mobile payment system.The results from the pilot showed that farmers saw the value in this service with a marked increase in their loyalty to the Ndumberi Dairy Farmers Cooperative Society.The amount

189、of milk sold in this way has increased and payments and receipt times were reduced by nearly 30%making discrepancies easier to track.We are now planning to scale this pilot programme into a commercial service with the Connected Farmer Alliance.Agriculture24 Vodafone Group Plc Sustainability Report 2

190、014/15Transformational solutionsEnvironmentOperating responsiblyVision and approachFinancial inclusionOur M-Pesa mobile money transfer service offers people without a bank account access to financial services through their mobile phone,enhancing their ability to improve their lives and livelihoods.M

191、-Pesa was launched in 2007,enabling people to transfer small amounts of money to friends and family safely and affordably via their mobile phone.It is now a well-established part of our business with over 19.9 million active users1 in nine markets.M-Pesa continues to evolve beyond traditional money

192、transfer services,enabling people to save and borrow money,receive salaries and benefits,pay for goods and services and more.It also supports solutions that can improve lives and livelihoods in other areas such as our Agriculture and Health sections.Read on to find out more about M-Pesa and our perf

193、ormance in 2014/15.Extending access to financeM-Pesa is helping to extend access to financial services,particularly in markets where a high percentage of the population are unbanked people who do not have access to a bank account.In Kenya,where M-Pesa first started,only 29%of adults have access to a

194、 bank account but 68%of adults now actively use mobile money services2.Now well established in both Kenya and Tanzania,M-Pesa continues to have a strong and growing presence in Africa.Since 2013,it has been extended to the Democratic Republic of Congo,Egypt,Lesotho,Mozambique and South Africa.In 201

195、4/15,we completed our national rollout of M-Pesa in India,where 60%of adults are unbanked.We collaborated with ICICI Bank to support domestic money transfers that help migrant workers send money home to their families in a safe,secure and inexpensive way.This was also the first full year that M-Pesa

196、 has been available in Romania its first European market where 39%of the population do not have bank accounts3.The service offers access to mobile money transfer and payment services to approximately 7 million Romanians who rely mainly on cash transactions.There are now 19.9 million active users of

197、M-Pesa worldwide.In 2014/15,the number of active users increased by 18%and we processed 3.4 billion transactions,up 20%from 2013/14.Investing in distribution agents and outlets is critical to the success and accessibility of M-Pesa.We have approximately 273,000 agents across all M-Pesa markets,exten

198、ding access to mobile financial services as well as offering employment opportunities.We are also investing in ambassador programmes to help new customers feel confident and comfortable using the service.In 2014/15,our ambassador programme in Tanzania helped to increase the number of women in our di

199、stribution network.So far,approximately 1,400 women have completed their training.Developing new mobile money solutionsWe are extending M-Pesa services beyond basic money transfers to enable people to save and borrow money,send and receive money internationally,make cash-free payments for goods and

200、services,and receive salaries and government benefits securely,regardless of whether they have a bank account.In a collaboration between Vodacom and the Commercial Bank of Africa,M-Pesa customers in Tanzania can now access interest-bearing savings accounts through a mobile money service known as M-P

201、awa.M-Pawa customers can take out small loans and earn interest on savings as small as one Tanzanian shilling(equivalent to around a thirtieth of a penny in the UK).This builds on a similar product launched in 2013/14 in Kenya,known as M-Shwari,which now has 5.8 million active customers.In 2014/15,M

202、-Shwari customers gained access to a new mobile savings plan,Lock Savings Account,which enables them to save money through a fixed deposit and earn higher rates of interest.Merchants in Kenya and Tanzania can now accept payments for goods and services from their customers via their mobile phones usi

203、ng the M-Pesa Buy Goods functionality.The ability to receive payments through this service,known as Lipa Na M-Pesa in Kenya and Lip Kwa M-Pesa in Tanzania,makes business owners less susceptible to the risks of handling cash,such as theft and fake currency.People in Kenya can now also use M-Pesa to t

204、op up cashless travel cards for public transport.25 Vodafone Group Plc Sustainability Report 2014/15Transformational solutionsEnvironmentOperating responsiblyVision and approachFinancial inclusionOur M-Pesa International Money Transfer service continues to expand.People can now use the service to se

205、nd and receive money directly from their M-Pesa accounts between Kenya and Tanzania.In addition,funds can be sent to M-Pesa accounts from a growing number of countries through our international remittance partners,such as MoneyGram and WorldRemit.Increasing mobile money transfers into developing eco

206、nomies supports economic and social development.It provides more choice for senders of cross-border money transfers and gives M-Pesa customers a cheaper,more convenient way to receive money.Vodafone partnered with the National Rural Health Mission and Rural Employment Guarantee in 2014/15,to use M-P

207、esa to disburse much-needed government benefits in the states of Bihar and Jharkhand in India.In recognition of this work,M-Pesa was named most inclusive digital wallet and received the Financial Inclusion through Business Innovation Award at the 2015 BFSI Leadership Awards in Mumbai.Notes:1.Active

208、users are those who have made a potentially chargeable transaction in the last 30 days2.InterMedia Financial Inclusion Insights Survey of Kenya,2013 http:/finclusion.org/country-pages/kenya-country-page3.World Bank,201426 Vodafone Group Plc Sustainability Report 2014/15Transformational solutionsEnvi

209、ronmentOperating responsiblyVision and approachHealthWe are helping to meet global health challenges by using communications technology to improve access to life-saving treatments and enhance the quality of care that patients receive.Healthcare systems around the world are under increasing pressure.

210、There is a global shortage of healthcare workers and incidences of chronic diseases such as diabetes are on the rise.Millions of people in emerging markets are without access to basic health services and ageing populations are adding to the strain in developing markets.Through our partnerships with

211、enterprise customers,NGOs and governments,we are supporting efforts to overcome these challenges.Using mobile technology,we can help improve access to healthcare and improve outcomes for patients,for example by increasing the amount of time health workers spend with patients.Our Machine-to-Machine(M

212、2M)solutions provide remote healthcare that improves the quality of life for the elderly and people with chronic diseases.Read on to find out more about our mobile health solutions and our performance in 2014/15.Our mobile health solutionsWe are partnering with pharmaceutical companies,medical techn

213、ology companies,health insurers,NGOs and government agencies to create commercially viable products and services to help meet health needs.We focus on:access to healthcare:helping patients in emerging markets access treatment,medicines and vaccines;supporting the management of drug stock levels;and

214、improving the effectiveness of vaccination programmes support for healthcare workers:providing training to healthcare workers through our mobile platforms and enabling healthcare workers to access patient records remotely to improve the quality of care and reduce administration time remote care:impr

215、oving the quality of life for people with chronic diseases by allowing them to monitor and manage their conditions at home assisted living:helping elderly people live independently in their own homes for longer by connecting medical devices remotely clinical research:enabling the efficient collectio

216、n of data to help enhance the quality of information used to bring new and effective treatments to market.Enabling better access to healthcareImproving vaccination ratesWorldwide,around 20%of children do not receive vital vaccinations.Mobile technology can help raise awareness about the importance o

217、f immunisations and send reminders to parents and caregivers to ensure they get their children vaccinated.By helping healthcare workers keep accurate records and providing real-time data on stock levels,it also helps governments ensure vaccines are available when and where they are needed.In sub-Sah

218、aran Africa,we are working with GSK,the Mozambique Ministry of Health,USAID and others on the mVacciNation pilot programme,which aims to boost child vaccination rates by around 5%in Mozambique.Over 25,500 children have been registered with the programme since its launch in March 2014 and 40,000 vacc

219、inations have been recorded.Using our mobile health solutions,the programme has also provided over 4,000 real-time reports on the number of doses of vaccines available.In 2014/15,we began evaluating this pilot and will use what we have learned to make improvements as we roll it out to a further 90 h

220、ealth centres across the country.Watch the video to hear feedback from those involved in the pilot https:/youtu.be/ASnKKviAP98.In India,our free SMS-based service reminded parents across the country to get their children vaccinated.Parents can opt in by sending a message from any mobile network in I

221、ndia.They receive immediate confirmation followed by reminders about their childs immunisation schedule for a period of 12 years.By the end of 2014/15,300,000 children had been enrolled in this collaborative programme with the Indian Academy of Paediatrics.27 Vodafone Group Plc Sustainability Report

222、 2014/15Transformational solutionsEnvironmentOperating responsiblyVision and approachHealthImproving maternal healthUsing our mobile health solutions,we are helping to improve womens maternal health and access to life-saving treatments.Since the launch of the programme in 2009,more than 3,000 women

223、have received treatment for obstetric fistula,a maternal health condition that leaves women incontinent following childbirth.Through the M-Pesa Text to Treatment programme,the Comprehensive Community Based Rehabilitation in Tanzania(CCBRT)hospital was able to transfer money to pay for some of the po

224、orest and most marginalised women to get to hospital for life-changing surgery.As we have treated more women it has become increasingly challenging to find the women with obstetric fistula in rural areas.We are discussing with CCBRT how they can partner with other health NGO partners to help reach w

225、omen with obstetric fistula and provide free transport to surgery via M-Pesa.The Vodafone Foundation has partnered with USAID to expand this programme to help rural health workers identify women at risk of complicated births and transport them to health facilities where they can give birth safely.In

226、 partnership with the Swiss Re Foundation,Pathfinder International and Touch Foundation,the Vodafone Foundation is working to improve access to better healthcare facilities for pregnant women to prevent maternal morbidity and mortality.Together,we have supported training in maternal,neonatal and chi

227、ld health to 125 community health workers and 53 health facility workers,as well as improving maternal healthcare facilities at the regional hospital.Visit the Vodafone Foundations website for more on Text to Treatment,http:/ access to treatment for rural communitiesIn Lesotho,the Vodafone Foundatio

228、n M-Pesa Text to Treatment model used in Tanzania is being replicated to ensure that children living with HIV can travel from rural communities to health facilities for treatment.First these children have to be found,so through the programme we are training health workers armed with mobile phones an

229、d 4x4s to provide mother and baby clinics to affected communities across the mountain kingdom.Expectant mothers are referred to clinics for highly effective preventive treatment,with mother and baby pairs transported for treatment when either tests positive for HIV.As well as transferring funds for

230、transport for these mothers and babies,mobile technology will also help speed test results,cutting result turnaround from many weeks to just a few days.Sending results via mobile rather than paper will help ensure that those who test positive are referred for more immediate treatment,ultimately savi

231、ng lives and preventing loss to follow up.Of the estimated 25,000 young people living with HIV,no more than 6,000 are currently receiving antiretroviral treatment.The 25,000 HIV+children are hidden among some 500,000 children and young people in Lesotho and it is mobile technology providing the comm

232、unication and coordination tools to help us find them and refer them for treatment.Supporting healthcare workersMobile technology is helping front-line workers,such as nurses and midwives,work more efficiently so they can spend less time on administration and more time looking after their patients.I

233、n the UK,for example,we have supported the National Health Service to help keep staff connected;reducing the time it takes to match donors of organs,blood and tissue to patients nationwide.The Department of Health reports that equipping health workers with new mobile technology significantly increas

234、es productivity and the duplication of data can be greatly reduced,freeing up clinical time.Services such as an app to update patient records remotely via a smartphone,and a digital pen to collect data,have helped cut the time nurses spend on administration by around 15%,allowing more time for commu

235、nity visits in rural areas.More than 3,000 field-based community healthcare workers in South Africa are now using Vodafones end-to-end mobile health monitoring and evaluation platform to reduce administration time,enabling them to see more people and improve patient outcomes.Watch the video to find

236、out more about how our mobile health platform is improving patient care in South Africa,https:/ 2014/15,we launched the Health Enablement&Learning Platform(HELP),which allows healthcare workers in Kenya to access audio training using a basic mobile phone.HELP was developed in partnership with Accent

237、ure,Safaricom,Amref and the M-Pesa Foundation.It has already provided training to more than 300 people and we aim to reach over 3,000 more healthcare workers as the programme is rolled out over the next two years.We are also using our technology to help loveLife,a national HIV prevention initiative

238、in South Africa,reach more young people living with HIV/AIDS,http:/www.lovelife.org.za/corporate/about-lovelife/.loveLifes 1,250 young community leaders work with NGOs,schools and clinics to meet face-to-face with young people across South Africa and promote healthy,HIV-free living.Using our monitor

239、ing system to track their activities,we enabled loveLife to capture data and report back in real time.28 Vodafone Group Plc Sustainability Report 2014/15Transformational solutionsEnvironmentOperating responsiblyVision and approachHelping treat patients remotelyBy connecting medical devices remotely,

240、our M2M solutions allow patients with chronic diseases to better manage their conditions and receive long-term treatment at home making healthcare delivery more efficient and improving patients quality of life.In 2014/15,we began piloting a tool in partnership with the pharmaceutical company AstraZe

241、neca to support people with cardiovascular conditions.Patients can use the tool via their mobile phones or a web-based system to get information and reminders about taking medication.It aims to improve adherence to complex medication programmes and promote healthy lifestyles that enhance rehabilitat

242、ion.The tool is designed to encourage patients to be proactive in their self-care,with personalised coaching and the ability to visualise their progress.Patients will be recruited for the pilot from leading cardiac hospitals in Germany.The incidence of diabetes is increasing rapidly around the world

243、.To manage the disease,patients need to stick to a strict regime of medication and monitoring to control their blood glucose levels.In 2014/15,we worked with Diabetacare to launch an innovative remote diabetes treatment solution in Bangalore,India,http:/ our M2M technology,the Diabetacare solution m

244、onitored the blood glucose and blood pressure of 800 patients and provided real-time data on their condition to a central database,where it could be assessed by clinicians.The service will be rolled out across India in 2015/16 and we plan to launch a pilot in Dubai to test its applicability for diab

245、etes patients living there.Working with Baxter Healthcare,we have been enabling clinicians to monitor immunotherapy patients treatment remotely improving their quality of life and freeing up hospital resources.In 2014/15,we extended this pilot to explore how renal patients receiving dialysis could u

246、se a remote monitoring solution to better manage their condition at home.Baxter surveyed all the patients from one of the UK clinics involved in the pilot and all of them agreed that the remote system was more convenient and improved the monitoring of their condition1.Our M2M technology is also help

247、ing to ensure people who suffer sudden heart attacks can get life-saving treatment,read on for more information in our case study.Enabling elderly people to live independentlyBy 2050,an estimated one in five people around the world will be over 60 years old2.This trend is already much higher in deve

248、loped countries.As the global population ages,more elderly people will live alone and face social isolation.By using our M2M platform to connect assisted living solutions,we are helping elderly patients to live independently in their own homes for longer.Notes:1.Results of Dialysis Remote Monitor pi

249、lot,20142.HelpAge International,2015,http:/www.helpage.org/resources/ageing-data/global-ageing-statistics/In focus:M2M connectivity supports life-saving equipmentEach year in Europe around 700,000 people die from sudden cardiac arrest the most common cause of out-of-hospital deaths in the developed

250、world.Automated external defibrillators(AED)portable devices that check the heart rhythm and send a shock to restart the heart can save lives by enabling first aiders to act fast when someone goes into cardiac arrest.But these battery-powered devices are easily damaged and need regular checks to mak

251、e sure they are in full working order in case of emergency.Working with Philips and medic assist,a healthcare service provider,we developed a way to check the status of AEDs remotely,using an M2M-enabled case called SmartConnect.Using Vodafones M2M connectivity,the sensor in the case monitors the AE

252、D device and sends an alert if it fails.This helps to make sure defibrillators are working when they are needed and reduces maintenance costs.By June 2014,over 1,000 SmartConnect devices had been installed at our customers sites,including police stations and transport hubs.Health29 Vodafone Group Pl

253、c Sustainability Report 2014/15Transformational solutionsEnvironmentOperating responsiblyVision and approachIn 2014/15,we worked with Lively,a health start-up business in San Francisco,US,to develop a sensor solution that enables families to monitor their older relatives remotely and make sure they

254、are safe.The system includes a central home-based hub,sensors and a wristwatch.By using Vodafone M2M SIMs to connect a hub to Livelys web-based software via our network,the watch and sensors can detect if users are taking their medication or if they fall.The device then sends an SMS message and emai

255、l to family members if it identifies anything unexpected in the users normal daily activities.We also helped develop Sensormind,a solution that uses wireless,infra-red motion sensors and our data SIM cards to enable carers and relatives to monitor elderly relatives in their own home.This helps ensur

256、e they are safe and can receive help in times of need.Find out more about Sensormind,http:/ with the Red Cross in Spain,we have launched a mobile telecare service that connects elderly people who have a disability or chronic illness with Red Cross staff when they have a healthcare or social emergenc

257、y,all through their smartphone.Clinical researchData reported by both patients and medical devices during clinical trials is a vital part of gaining regulatory approval for new drugs and vaccines.Communications technology can support more effective collection of this data and our mobile solutions ar

258、e helping to support studies into clinical trials.For example,patients can complete an electronic patient-reported outcome(PRO)diary using mobile devices.This supports better quality data and allows research teams to access information in real time.Using our M2M technology,we are enabling research o

259、rganisations to deploy these services globally.Vodafones Healthline 255 provides health advice in GhanaBy the end of 2014/15,Healthline 255,our mobile medical call centre,had provided expert health advice from qualified clinicians to over 80,000 people in Ghana.Funded by the Vodafone Ghana Foundatio

260、n,Healthline 255 enables anyone with a mobile phone to access quality health advice on issues such as sexual health,abdominal pains and depression no matter how much they earn or where they live.Vodafone customers can use the helpline by dialling 255 from their phones and users of other networks jus

261、t need to dial 0505 050500.Health30 Vodafone Group Plc Sustainability Report 2014/15Transformational solutionsEnvironmentOperating responsiblyVision and approachEducation and employmentWe are exploring ways to use communications technology to extend access to education,promote skills development and

262、 improve working lives and livelihoods.Education is critical to future prospects and employability,yet many people in emerging markets never even enter the education system.We see significant potential for communications technology to increase access to quality,interactive education,particularly for

263、 those living in remote areas.Women often face additional challenges in accessing education and jobs.Many of our programmes are specifically aimed at empowering women to gain an education,become entrepreneurs or join the workforce.Our mobile education solutions combine the power of Vodafone technolo

264、gy with the know-how and support of local organisations.In 2014/15,we continued to partner with specialist education organisations to expand new learning solutions and address illiteracy in several emerging markets.We are also exploring how to use our technology to connect people with job opportunit

265、ies.In 2014/15,we began to explore the potential of communications technology to tackle unemployment in Europe,particularly among young people,through our new Digitising Europe platform for industry collaboration,http:/www.digitising-europe.eu/.Read on to find out more about our approach and our per

266、formance in 2014/15.Enriching classroom learningIn India,our biggest market,over 11 million children never attend school and most qualified teachers are concentrated in urban areas1.But with almost one in five people across the country accessing the internet via Vodafone mobile networks,we can use o

267、ur technology to improve education in remote areas.In partnership with Pratham Education Foundation,the Vodafone Foundation has established our Learn,Out of the Box programme in nearly 1,000 low-income schools in India,http:/mobileforgoodvideoplayer.vodafonefoundation.org/videos/watch/pratham-learni

268、ng-with-vodafone.This aims to improve the standard of education for 70,000 underprivileged children over three years.The programme uses innovative software and the mobile internet to train teachers and help them engage students with interactive learning materials and multimedia content.The Learn,Out

269、 of the Box programme makes education more accessible to students whether they are using mobile phones,tablets or the Vodafone WebBox(a low-cost internet-enabled device that connects to a television).Together with Pratham Education Foundation,we provide all the necessary equipment and learning mater

270、ials and train teachers to use the service.In 2014/15,we launched pilots in Rajasthan,Assam and Jharkhand to further explore the use of tablets and new learning models.In South Africa,schooling for many children is hampered by poor infrastructure,lack of materials and inadequate teacher training.We

271、partnered with Microsoft,Cisco,Intel,Mindset Learn and the Department of Basic Education to extend the reach of education with mobile technology through the Vodacom Mobile Education programme.The programme aims to improve teaching in maths and science through dedicated teacher centres,teacher traini

272、ng,access to educational resources and connectivity.Since its inception,the Vodacom Mobile Education programme has set up a web-based Digital Classroom with teaching materials and useful resources,provided equipment for 894 schools,established 61 teacher centres and trained over 20,000 teachers.Many

273、 of these benefits are being delivered through a Vodacom-powered Virtual Private Network(VPN)that connects ICT resource centres,participating schools and teachers to the internet,the Vodacom Digital Classroom and each other.An estimated 500,000 learners across South Africa have benefited from the pr

274、ogramme so far.Early childhood education can be critical to future learning success.To empower teachers in Ghana to engage more with children in this formative period,the Vodafone Foundation and Educators International,an NGO,launched the Phonics by Phone Project in 2014/15.Delivered through a mobil

275、e application,the programme provides teachers with a tool to help children build sounds into words and remember them through rhymes,songs,riddles and games.31 Vodafone Group Plc Sustainability Report 2014/15Transformational solutionsEnvironmentOperating responsiblyVision and approachEducation and em

276、ploymentPromoting skills and employabilityWe use mobile technology to enable adults to improve literacy and develop digital and professional skills in markets such as Egypt,Ghana,India and Turkey.Connecting people to education and skills training improves their job prospects and helps them improve t

277、heir livelihoods.In Egypt,17 million adults are unable to read and write.The Vodafone Egypt Foundation is working in partnership with the national General Authority for Literacy and Adult Education and local NGOs to tackle illiteracy using classroom and mobile learning through the Knowledge is Power

278、 project.Since 2011,more than 300,000 people have enrolled in Knowledge is Power classes which are supported by Vodafone technology and 20,000 youth worker volunteers.Over 240,000 participants have already graduated from the programme 70%of graduates are women.To enhance opportunities for young wome

279、n in Ghana,Vodafone is partnering with the British Council to launch a scholarship scheme.The partnership will grant 100 high school scholarships to 1516 year-old girls interested in science,technology,engineering and mathematics.Recipients will have their full tuition and administrative fees paid,a

280、s well as receiving other benefits such as textbooks and exercise books.Many of our adult education programmes focus particularly on helping women.In 2014/15,the Vodafone Foundation launched the#DigitalRickshaw campaign in India to set up Digital Communication Information Resource Centres in 20 loca

281、tions across the country.The centres empower local women to use computers,learn about digital media and access literacy programmes and information on beneficial government schemes.In Turkey,the Vodafone Women First programme helps women use mobile technology to access information,acquire new skills

282、and increase their incomes.The Women First Advertisement Service,a key part of the programme,is enabling women with little experience of mobile technology to sell their handicrafts and products on one of Turkeys biggest online marketplaces,http:/.Connecting people with employment opportunitiesCommun

283、ications technology can help connect workers with available jobs.This was one of the opportunities highlighted in our Connected Worker report,published in May 2013,http:/ new Digitising Europe initiative is exploring how the growing market for communications technology can contribute to the economy

284、and boost employment opportunities.With nearly 22%of people under the age of 25 in Europe unemployed and youth unemployment topping 53%in Greece and Spain,one of the main aims is to create jobs for young people.In focus:Instant Network enables education for refugeesThere are 25 million child refugee

285、s worldwide who spend an average of 17 years displaced,with very limited access to education.To help tackle this issue,the Vodafone Foundation,in partnership with Italian NGO Don Bosco,opened the first Instant Network School in 2013,for children living in refugee camps in the Democratic Republic of

286、Congo.The school,in Goma,is enabling 2,300 children aged 717 to access online educational content via tablets provided through the Instant Networks mobile education programme.Following the success of this pilot,the Vodafone Instant Network programme expanded in 2014/15 to create two new classrooms i

287、n Ajuntok,South Sudan,and 13 classrooms in Dadaab,Kenya.Over 26,400 students and 500 teachers in Africa now benefit from Instant Network classrooms,which will be deployed to further countries in 2015/16.To support the roll out of Instant Network Schools,the Vodafone Foundation developed Instant Clas

288、sroom,a digital school in a box that can be set up within minutes.It connects teachers and children to online resources even at the most poorly resourced refugee camps where power and internet connectivity is unreliable or non-existent.Equipped with a laptop,a charging case,25 tablets loaded with ed

289、ucational software,a projector,a speaker and a hotspot modem with 3G connectivity,Instant Classrooms can be used for a full day without access to electricity.Instant Classroom was launched in March 2015,in partnership with the UN High Commissioner for Refugees(UNHCR),the Vodafone Foundation Instant

290、Classroom will be deployed to additional schools in the Democratic Republic of Congo,Kenya and Tanzania with the aim to reach more than 60,000 children and young people over the next two years.32 Vodafone Group Plc Sustainability Report 2014/15Transformational solutionsEnvironmentOperating responsib

291、lyVision and approachDigitising Europe is supported by the Vodafone Foundation and delivered by the Vodafone Institute for Society and Communications,a think tank formed in 2011 which is affiliated to Vodafone Germany.The Institute aims to explore the potential of mobile and digital technologies to

292、improve political,social and economic participation and to give better access to education.In December 2014,we held the first Digitising Europe summit,Opportunities for the Next Generation,attended by German Chancellor Angela Merkel and representatives from leading tech companies and start-ups.Durin

293、g the summit the Vodafone Foundation announced its partnership with Intern Avenue,the UK-based website that matches applicants with paid internships.Funding from the Vodafone Foundation will be used to help Intern Avenue connect thousands of students and graduates with suitable employers in Europe,a

294、nd develop a mobile service to complement Intern Avenues existing web-based tools.This builds on an independent report,commissioned by the Vodafone Institute for Society and Communications,which recommended that digital services connecting young people with employment opportunities should be expande

295、d across Europe.Find out more about Digitising Europe,http:/www.digitising-europe.eu/and the Vodafone Institute,http:/www.vodafone-institut.de/.Notes:1.Global Initiative on Out-of-School Children,http:/www.unicef.org/education/files/SouthAsia_OOSCI_Study_Executive_Summary_26Jan_14Final.pdfEducation

296、and employment33 Vodafone Group Plc Sustainability Report 2014/15Transformational solutionsEnvironmentOperating responsiblyVision and approachOur contribution to the Millennium Development Goals By extending access to our networks and developing innovative products and services tailored to emerging

297、market needs,we are contributing to sustainable development and helping to improve peoples lives and livelihoods.We also channel social investment in programmes that promote sustainable development through the Vodafone Foundation1,http:/ these ways,we have been contributing to the global effort to a

298、lleviate poverty as defined by the UN Millennium Development Goals(MDGs)for 2015.The sections below set out examples of how we are contributing to each of the eight MDGs.In March 2015,the United Nations proposed 17 goals for sustainable development to build on the foundations of the MDGs,which were

299、established in 2000 to be achieved by the end of 2015.Focused in part on ending poverty and hunger,and improving health and access to healthcare for women and girls,Vodafone and the Vodafone Foundation will continue to contribute to these goals through our programmes.For more on how our products and

300、 services are contributing to sustainable development,see our Transformational solutions section.For further highlights of our Foundation programmes,see our Foundation website,Mobile for Good,http:/ 1:Eradicate extreme poverty and hungerResearch shows that access to mobile telecommunications contrib

301、utes to economic development by helping to increase productivity and national GDP in emerging markets.It is estimated that a 10%expansion in mobile penetration in developing markets could lead to a 4.2%increase in total productivity,which in turn drives GDP2.Mobile solutions in specific areas such a

302、s finance and agriculture also support economic development.Improving access to financeVodafones mobile money transfer and payment product,M-Pesa,supports economic development by providing access to basic financial services in emerging markets for people without bank accounts.It enables people to se

303、nd and receive funds,save even small amounts,and take out loans or insurance.Now well established in both Kenya and Tanzania,M-Pesa continues to have a strong and growing presence in Africa.Since 2013,it has been extended to the Democratic Republic of Congo,Egypt,India,Lesotho,Mozambique,Romania and

304、 South Africa.There are now 19.9 million active M-Pesa users,up 18%from 2013/14.See our Financial inclusion section for further information.Boosting agricultural productivityOur Connected Farming in India report,published in 2015,explored the potential impact of six mobile services designed to impro

305、ve the productivity and efficiency of agricultural businesses in India,http:/ research has shown that together the six services could positively impact the lives of nearly 70 million Indian farmers in 2020,generating more than$9 billion in additional annual income for farmers.This research built on

306、findings from our Connected Agriculture report,published in 2011,which found that mobile technology could boost agricultural income by US$138 billion by 2020,primarily in India,Africa and the Middle East,http:/ continue to work with the US Agency for International Development(USAID)and the developme

307、nt NGO,TechnoServe,in a three year partnership known as the Connected Farmer Alliance.The partnership aims to increase the productivity,incomes and resilience of half a million smallholder farmers across Kenya,Mozambique and Tanzania.In 2014/15,the Connected Farmer Alliance announced its first comme

308、rcial agreements with Olam International(a coffee,cocoa and 34 Vodafone Group Plc Sustainability Report 2014/15Transformational solutionsEnvironmentOperating responsiblyVision and approachcotton agribusiness)and Kenya Nut(a nut processor).Olam will use our mobile technology to increase the productiv

309、ity of around 30,000 farmers in Tanzania who supply its produce.The farmers will benefit from advice,access to M-Pesa and real-time notifications about changes in market prices of their crops.Kenya Nut aims to reach 50,000 nut farmers in Africa to promote better communications,improve traceability,e

310、nhance payment security and promote business efficiency.Delivered by Safaricom(our associate),the service will connect these farmers to training sessions,deliver electronic receipts so they can easily track the value,volume and quality of their produce,as well as providing access to M-Pesa payment a

311、nd loan services.In Turkey,the Vodafone Farmers Club service uses mobile technology to give farmers the information they need to improve their harvests and livelihoods,saving them time and money.Since its launch in 2009,the service has benefitted more than 1.25 million farmers in Turkey.To date,more

312、 than 700 million SMS alerts with weather forecasts,crop prices and other information tailored to local areas and crop types have been sent to members.See our Agriculture section for more information.Goal 2:Achieve universal primary educationMobile technology can be used to extend the reach of educa

313、tion by enabling students in rural areas to join lessons remotely,and by helping teachers manage student attendance and performance and access educational content.Our Learn out of the box programme,being implemented by the Vodafone Foundation in India,and developed in partnership with Pratham Educat

314、ion Foundation,aims to improve the standard of education at 1,000 low income schools and target 70,000 underprivileged children in India over three years.The service uses innovative software and mobile internet to train teachers and help them engage students with interactive learning materials and m

315、ulti-media content.The Vodafone Foundation is also helping children living in refugee camps gain access to education.In partnership with Italian NGO Don Bosco,the Vodafone Foundation opened the first Instant Network School for children living in refugee camps in the Democratic Republic of Congo in 2

316、013.Following the success of this pilot,the Vodafone Instant Network programme expanded in 2014/15 and 26,400 students and 500 teachers across South Sudan and Kenya now benefit from Instant Network Schools.To support the roll out of Instant Network Schools,the Vodafone Foundation developed Instant C

317、lassroom,a digital school in a box that can be set up within minutes to connect teachers and children to online resources even where power and internet connectivity is unreliable or non-existent.Instant Classroom was launched in March 2015,in partnership with the UN High Commissioner for Refugees(UN

318、HCR),and will be deployed to additional schools in Democratic Republic of Congo,Kenya and Tanzania with the aim of reaching more than 60,000 children and young people over the next two years.See our Education and employment section for further information.Goal 3:Promote gender equality and empower w

319、omenUsing our mobile technology and services,we are connecting women to education and skills training,expanding access to job opportunities and helping them improve their livelihoods,see our Education and employment section.Our Connected Women report explores the impact of increasing womens mobile p

320、hone ownership and how mobile services provided by Vodafone and the Vodafone Foundation are enabling women to access new opportunities and improve their lives and livelihoods,https:/ research suggests that increasing womens access to mobile and scaling up the five services explored in the report cou

321、ld benefit 8.7 million women and have positive annual economic benefits worth$28.9 billion across Vodafones markets by 20203.We are helping female entrepreneurs manage their businesses more efficiently and increase their incomes.For example,Vodafone Turkeys Women First programme helps women use mobi

322、le technology,access information,acquire new skills and increase their incomes.The Women First Mobile Advertisement Service,a key part of the service,is enabling women with little experience of mobile technology to sell their handicrafts and products on one of Turkeys biggest online marketplaces usi

323、ng SMS messages.In 2014/15,the Vodafone Foundation launched the#DigitalRickshaw campaign in India to set up Digital Communication Information Resource Centres in 20 locations across the country.The centres empower local women to use computers,learn about digital media and access literacy programmes

324、and information on beneficial government schemes.Our contribution to the Millennium Development Goals In focus:Helping women at risk of domestic violence through TecSOSWe are empowering women in more developed markets.The TecSOS mobile phone system,developed by the Vodafone Spain Foundation with the

325、 Spanish Red Cross and the TecSOS Foundation,is helping victims at high risk of abuse connect to emergency services at the touch of a button.There are currently 15,733 TecSOS handsets in use in Germany,Italy,Hungary,Ireland,Portugal,Spain and UK.Since 2004 the handset has helped 41,211 victims of do

326、mestic violence.Find out more about TecSOS on the Vodafone Foundations website,http:/ Vodafone Group Plc Sustainability Report 2014/15Transformational solutionsEnvironmentOperating responsiblyVision and approachGoal 4:Reduce child mortalityMobile technology can significantly improve the efficiency o

327、f healthcare services,particularly in remote areas.In sub-Saharan Africa,we are working with GSK,the Mozambique Ministry of Health,USAID and others on the mVacciNation pilot programme,which aims to boost child vaccination rates by around 5%in Mozambique.Over 25,500 children have been registered with

328、 the programme since its launch in March 2014 and 40,000 vaccinations have been recorded.Using our mobile health solutions,the programme has also provided over 4,000 real-time reports on the number of doses of vaccines available.In 2014/15,we began evaluating this pilot and will use what we have lea

329、rned to make improvements as we roll it out to a further 90 health centres across the country.In India,our free SMS-based service reminded parents across the country to get their children vaccinated.Parents can opt in by sending a message from any mobile network in India.They receive immediate confi

330、rmation followed by reminders about their childs immunisation schedule for a period of 12 years.By the end of 2014/15,300,000 children had been enrolled in this collaborative programme with the Indian Academy of Paediatrics.For more information on our mobile health solutions,see our Health section.G

331、oal 5:Improve maternal healthUsing our mobile health solutions,we are helping to improve womens maternal health and access to life-saving treatments.Mobilising Maternal Health in Tanzania,a$14 million programme,is funded with support from the American people as part of the Presidents Emergency Plan

332、for AIDS Relief(PEPFAR)through the U.S.Agency for International Development(USAID).The Vodafone Foundation implements the programme through partnerships with the Comprehensive Community Based Rehabilitation in Tanzania(CCBRT),Pathfinder International and the Touch Foundation in Tanzania.Since the la

333、unch of the programme in 2009,more than 3,000 women have received treatment for obstetric fistula,a maternal health condition that leaves women incontinent following childbirth.Through the M-Pesa Text to Treatment programme,the CCBRT hospital was able to transfer money to pay for some of the poorest and most marginalised women to get to hospital for life-changing surgery.As we have treated more wo