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1、企業戰略與社會責任管理企業愿景、使命與核心價值觀0808社會責任實踐亮點02董事長致辭社會責任管理0408企業社會責任戰略與實施企業社會責任戰略戰略推進與實施090910121313131315161718202224252627公司治理股東大會董事會監事會高管層促進民生的銀行服務“三農”扶持小微企業支持百姓自住安居養老金融服務服務大眾的銀行支持國家實體經濟提升客戶滿意度推行普惠金融服務消費者權益保護及金融知識普及教育社會責任業績14低碳環保的銀行支持綠色信貸發展電子銀行業務踐行低碳運營廢棄物處理可持續發展的銀行保持運營連續性保護員工權益堅持合規運營回報投資者供應商管理精準扶貧員工志愿者公益慈

2、善社會認可與反饋59公司基本信息60獨立鑒證報告61報告編制說明64附錄652830323336384040444546474950社會責任實踐亮點董事長致辭社會責任管理社會責任業績社會認可與反饋公司基本信息獨立鑒證報告報告編制說明附錄2016 年是中國“十三五”開局之年，是中國全面建成小康社會決勝階段的開局之年， 也是推進結構性改革的攻堅之年。2016 年還是建設銀行砥礪改革，向著“綜合性經營、多功能服務、集約化發展、創新型銀行和智慧型銀行”五大轉型目標奮進的一年，也是成效卓著的一年。面對嚴峻的經營形勢，全行上下同欲，勠力同心，推進改革發展，各項業務發展穩中向好、穩中見強，實現了規模、質量和

3、效益的協調發展，市場競爭力和價值創造力進一步提升，在促進經濟、環境和社會可持續發展方面體現了大型銀行的責任擔當。我們持續密切跟蹤、研究國家“十三五”規劃、供給側結構性改革以及長江經濟帶、京津冀一體化、 “一帶一路”等戰略實施帶來的商業機遇，發揮基礎設施建設、工程造價咨詢、綜合化牌照等方面的優勢，為國家重大項目提供優質高效的綜合化金融服務。截至 2016 年末，我行資產總額達到 20.96 萬億元，全年基礎設施行業領域貸款新增1,883.71 億元，向國家上繳稅收 802.94 億元。致力于服務實體經濟，積極支持國家發展戰略。我們持續完善普惠金融支持機制，重點服務于新型城鎮化、 “三農” 、小微

4、企業、 “雙創” 、保障性住房、教育、醫療衛生等民生領域。不斷提高客戶服務質量，提升客戶體驗，采取有效措施切實保護消費者權益。截至 2016 年末，涉農貸款余額 16,939.68 億元；小微企業貸款余額 14,418.92 億元，較上年新增 1,640.13 億元；為 3.46 萬戶中低收入家庭投放保障房個人住房貸款 97.96 億元。致力于發展普惠金融，積極促進社會經濟協調發展。我們持續打造“低碳環保的銀行” ，制定綠色信貸發展戰略，把綠色信貸作為全行重要業務來發展。截至 2016 年末，綠色信貸余額 8,892.21 億元。大力發展電子銀行業務，為客戶降低成本，為社會節約資源。網上銀行個

5、人用戶達2.4 億戶，手機銀行客戶達 2.23 億戶，微信銀行用戶達 3,623 萬戶。同時積極采取低碳運營，在經營管理過程中盡量降低能源消耗減少碳排放，并倡導員工厲行節約。致力于生態文明建設，積極關注全球氣候變化。04社會責任實踐亮點董事長致辭社會責任管理社會責任業績社會認可與反饋公司基本信息董事長致辭王洪章 董事長Wang Hongzhang CHAIRMAN展望 2017 年，挑戰與機遇仍將錯綜交織。一方面，中國經濟下行壓力依然存在，金融變革大浪淘沙。另一方面，供給側結構性改革、經濟結構調整和產業優化升級，將帶來新的更大機遇；新技術、新業態、新需求，將拓展新的發展空間。我們將堅定信念，滿

6、懷信心，繼續保持變革創新的活力，凝心聚力，眾志成城，持續推進轉型發展，不辜負廣大利益相關方的信賴和支持，努力將建設銀行打造成為最具價值創造力的國際一流銀行集團，為實現中華民族偉大復興的“中國夢”做出積極的貢獻。我行制定了 “十三五”金融扶貧工作規劃，加大貧困地區信貸資源傾斜，派駐基層扶貧干部，切實推進金融扶貧工作。截至 2016 年末，我行金融精準扶貧貸款余額 948.24 億元，比年初新增 173.24 億元，增速 22.35%；通過信貸支持貧困地區企業及個人，帶動建檔立卡貧困人口實現就業和增收約 8.63 萬人次；定點扶貧捐贈 4,290 萬元。持續在教育助學、醫療衛生、扶貧濟困、災害救助

7、等領域開展公益慈善活動，全力打造建行公益品牌。致力于精準扶貧，積極投身扶貧攻堅戰。05獨立鑒證報告報告編制說明附錄06社會責任實踐亮點董事長致辭社會責任管理社會責任業績社會認可與反饋公司基本信息王祖繼 行長Wang Zuji PRESIDENT 07獨立鑒證報告報告編制說明附錄郭友 監事長Guo You SUPERVISORY08社會責任實踐亮點董事長致辭社會責任管理社會責任業績社會認可與反饋公司基本信息社會責任管理企業戰略與社會責任管理企業愿景、使命與核心價值觀建設最具價值創造力的國際一流銀行集團。誠實 公正穩健 創造為客戶提供更好服務，為股東創造更大價值，為員工搭建廣闊的發展平臺，為社會承

8、擔全面的企業公民責任。使命愿景核心價值觀09獨立鑒證報告報告編制說明附錄企業社會責任戰略與實施企業社會責任戰略立足實體經濟，以客戶為中心，不斷創新產品和服務，在實現各項業務穩步健康發展的同時，努力成為一家：關注大眾客戶的體驗和訴求，不斷創新和改進業務流程，積極開拓消費金融市場，努力提升服務質量和服務能力；服務大眾的銀行積極履行環境責任，大力支持低碳經濟和環保產業，加大企業節能減排力度，積極推行電子銀行、手機銀行等網絡金融服務，倡導低碳運營，降低自身能源消耗；低碳環保的銀行提升企業價值創造力， 為股東提供持續穩定的回報；關注員工利益， 努力為員工創造更好的工作氛圍、 提供更好的職業發展機會；關注

9、社會需求， 積極參與公益慈善事業， 關注社區建設和發展， 努力回報社會， 為推動社會的和諧發展做出貢獻?？沙掷m發展的銀行將業務發展與支持國家經濟發展、促進民生改善相結合，優先發展小企業金融業務，努力為“三農”、西部大開發等民生領域提供更好的金融服務；促進民生的銀行10社會責任實踐亮點董事長致辭社會認可與反饋公司基本信息基礎管理我行積極建立和完善利益相關方參與機制，充分關注利益相關方的期望和訴求，通過與利益相關方定期溝通，持續改進企業社會責任基礎管理工作。我行聘請外部專業機構梳理出社會責任指標 489 個，并依據 GRI 4 的要求進行實質性分析，先后對客戶、股東、監管機構、員工、供應商、媒體、

10、CSR 專家、公益機構等進行了訪談，識別出我行社會責任的重要議題，包括支持綠色信貸、提升客戶滿意度、推行普惠金融、實施員工激勵、保持運營連續性等。提高了編制社會責任報告的規范性、科學性，同時也為未來建立嚴格的管理體系奠定了基礎。戰略推進與實施聘請外部專業機構梳理出社會責任指標489個不同議題對本行的影響利益相關方對不同議題重要性的判斷分析結果重要議題支持綠色信貸提升客戶滿意度實施員工激勵推行普惠金融保持運營連續性社會責任管理社會責任業績11獨立鑒證報告報告編制說明附錄團隊建設我行建立了較為完善的社會責任管理體系，管理范圍包括高級管理層、總行各相關部門、各一級分行及各營業網點以及各海外分行及子公

11、司?？傂泄碴P系與企業文化部社會責任處負責組織開展相關工作，工作團隊涉及總行相關部門以及境內外分行、子公司。信息披露我行自 2005 年 10 月在香港上市以來，已連續 11 年發布社會責任報告，向社會公眾披露我行的企業社會責任理念、企業社會責任戰略推進與實施的成效，以及我行依據與各利益相關方交流與溝通的情況，在更好地履行企業社會責任方面所進行的改進和完善。我行自2005年10月在香港上市以來，已連續發布社會責任報告11年12社會責任實踐亮點董事長致辭社會認可與反饋公司基本信息公司治理我行管理架構圖社會責任管理社會責任業績13獨立鑒證報告報告編制說明附錄股東大會是我行的權力機構。2016年6月

12、17日，我行召開2015年度股東大會，審議通過了2015年度董事會報告、監事會報告、財務決算方案、利潤分配方案、2016年度固定資產投資預算、2014年度董事和監事薪酬分配清算方案，選舉董事和監事，聘用2016年度外部審計師，修訂優先股發行攤薄即期回報的影響及填補措施等議案。股東大會監事會是我行的監督機構，向股東大會負責。監事會下設履職盡職監督委員會、財務與內部控制監督委員會。截至2016年末，監事會共有監事7名，其中股東代表監事3名，職工代表監事3名，外部監事1名；男性監事5名，女性監事2名。郭友先生擔任監事長。2016年，監事會分別于1月29日、3月10日、3月30日、4月29日、6月28

13、日、8月25日、10月27日、12月20日共召開會議8次，主要審議通過了監事會報告、履職評價報告、定期報告、利潤分配方案、監督工作方案等議案。監事會通過審核審議財務報告和利潤分配方案、非現場分析、現場調研檢查、聽取專題匯報等方式對銀行財務、內控、風險管理等進行監督。通過列席會議、調閱資料、審核履職報告、訪談座談、履職測評等方式，對董事會、高管層及其成員履職情況進行監督。監事會高級管理層是我行的執行機構，對董事會負責，接受監事會監督。我行高級管理層由行長及其他高級管理人員組成，依據法律、法規、公司章程以及股東大會、董事會的授權行使職權，組織開展經營管理活動。截至2016年末，我行高級管理層由10

14、名高級管理人員組成，包括行長1名，副行長5名，紀委書記1名，首席風險官、首席財務官、董事會秘書各1名。王祖繼先生擔任行長。高級管理層依據我行公司章程等治理文件和董事會的授權，有序組織經營管理活動。根據董事會確定的戰略和目標，制定綜合經營計劃，定期向董事會報告戰略實施和計劃執行情況；分析研判內外部形勢，制定經營策略和管理措施，并根據市場變化適時作出調整；主動邀請董事、監事參加重要會議、重大活動，聽取意見建議，密切與董事會、監事會的溝通，促進經營管理能力和運行效率的提升。高管層董事會是股東大會的執行機構，向股東大會負責。董事會下設戰略發展委員會、審計委員會、風險管理委員會、提名與薪酬委員會、社會責

15、任與關聯交易委員會等五個專門委員會。截至2016年末，我行董事會共有董事13名，其中執行董事4名，非執行董事3名，獨立非執行董事6名。王洪章先生擔任董事長。2016年，我行董事會嚴格執行股東大會決議及股東大會對董事會授權方案，于1月19日、3月30日、4月29日、6月16日、8月25日、10月27日、12月20日共召開會議7次，主要審議通過了固定資產投資預算、財務報告、利潤分配、提名董事候選人、聘任高級管理人員等議案，并依據有關法律法規、上市地上市規則的規定進行了信息披露。社會責任與關聯交易委員會，由4名董事組成，主席由獨立非執行董事張龍先生擔任，委員包括執行董事章更生先生和獨立非執行董事鐘瑞

16、明先生、莫里洪恩先生。2016年，社會責任與關聯交易委員會共召開4次會議，完善關聯交易管理制度體系, 優化新一代關聯交易管理系統,強化關聯交易審計成果運用，推動集團關聯交易管理水平不斷提升；監督綠色信貸、消費者權益保護和公益捐贈等社會責任履行情況。董事會 有關我行公司治理詳細內容，請參閱我行同期發布的2016年 年報中公司治理報告。社會責任業績1THE BANK THATSERVES THE PUBLIC服務大眾的銀行16我行著眼大局，緊密配合國家政策，支持經濟社會轉型，提高服務實體經濟的質量和水平。持續密切跟蹤、研究國家“十三五”規劃、供給側結構性改革以及長江經濟帶、京津冀一體化、“一帶一路

17、”等戰略實施帶來的商業機遇，發揮基礎設施建設、工程造價咨詢、綜合化牌照等方面的優勢，著力服務實體經濟，為國家重大項目提供優質高效的綜合化金融服務。圍繞國家戰略布局和企業“走出去”，制訂精準化、差別化信貸政策和非信貸融資政策。與此同時，響應國家減費讓利號召，下調銀行卡刷卡手續費，切實減輕商戶負擔，又做到普惠金融、便民利民。截至2016年末，我行資產總額達到20.96萬億元，全年基礎設施行業領域貸款新增1,883.71億元，向國家上繳稅收802.94億元；推動貿易便利和人民幣國際化，跨境業務快速發展，跨境人民幣結算量達到2.53萬億元。支持國家實體經濟截至2016年末，我行資產總額達到20.96萬

18、億元社會責任實踐亮點董事長致辭社會責任管理社會責任業績社會認可與反饋公司基本信息建設銀行支持建設的惠羅高速公路根據環球銀行金融電信協會 （Swift） 對人民幣的追蹤， 英國在 2016 年 3 月份取代東南亞金融中心新加坡， 成為大中華區以外最大的人民幣清算中心。 英國 金融時報 中文網在4月28日的一篇題為 英國成為第二大離岸人民幣清算中心的報道中稱： “Swift 負責英國、愛爾蘭和北歐地區的主管斯蒂芬 吉爾德代爾 （Stephen Gilderdale） 將人民幣清算業務的穩步增長歸功于中國建設銀行英國分行” 。建設銀行于 2014 年 6 月正式獲任倫敦人民幣清算行， 憑借高效、 安

19、全的跨境和離岸人民幣清算系統和網絡， 為人民幣參加行和離岸人民幣市場提供公平、 及時、 準確、 專業的人民幣清算及結算服務。 倫敦人民幣清算行正式開業以來運營穩定有序 , 清算量穩步提高， 2016 年 12 月 1 日突破 12 萬億元， 已經發展成為亞洲地區以外最大的人民幣清算行。建設銀行助推英國成為第二大離岸人民幣清算中心CASE9月8日，中國建設銀行舉辦“CCB2020：善建者 新活力”轉型發展宣傳推介會，王洪章董事長、王祖繼行長就媒體關心的問題回答現場提問17提升客戶滿意度個人客戶總體滿意度深入開展 “優質服務年” 活動， 圍繞服務質量、 服務效率、 服務創新能力和服務示范效應 “四

20、提升” 目標， 開展了 “溫馨大堂”“服務體驗”“服務提速”“客戶排隊等候時間超長網點治理”“物理渠道轉型創新” 、服務明星示范等 10 大類專題活動，不斷提升網點大堂的人性化程度， 優化服務流程， 激勵各級機構積極創新， 有效發揮自助設備的客戶分流效用， 降低客戶等待時間， 從多維度提升全行營業網點文明規范服務水平。 持續組織員工實施網點服務體驗式檢查， 委托第三方市場調查公司， 聘用真實客戶開展神秘人調查，及時改進并不斷提高對社會公眾的服務水平。 截至2016 年末，客戶服務從業人員 5,806 人 , 當年通過客戶服務熱線人工受理客戶問題數量 2,876 個。創新產品和服務， 不斷滿足客

21、戶金融需求， 全年完成產品創新 1,900 余項。 推進智慧化服務， 自主研發智慧柜員機， 開創客戶服務新型物理渠道， 已完成 4.3 萬臺智慧柜員機投放。 運用大數據分析技術， 差異化定制產品， 滿足客戶投資理財需求， 受到客戶歡迎。 如針對代發工資客戶、 新客戶、 縣域客戶、 老年客戶、 房貸客戶分別推出專享理財產品。堅持 “綜合性、 多功能、 集約化” 戰略發展方向， 全面實施綜合金融服務， 實體網點和電子渠道協調發展， 綜合服務水平不斷優化和提升。 發揮集團優勢， 通過商業銀行、投行、 信托、 期貨、 租賃、 基金、 保險、 養老金等業務聯動， 為企業和個人提供全方位現代金融服務，持續

22、提升價值創造力。 全球范圍共計 14,985 個營業機構。 國際化發展進程不斷提速， 已在全球 29 個國家和地區設立境外機構， 跨時區、 跨地域、 多幣種， 24 小時不間斷的全球金融服務網絡體系已初步建成。76.9%76.9%75.3%客戶總體滿意度監測結果對公客戶總體滿意度93.3%94%93.5%客戶總體滿意度監測結果2016年2015年2014年2016年2015年2014年獨立鑒證報告報告編制說明附錄11 月 9 日， 我行正式宣布推出 “龍支付” ， 這是建設銀行運用互聯網思維、 打造金融生態系統、 圍繞客戶體驗推出的統一支付品牌， 也是同業首個融合 NFC、 二維碼、 人臉識別

23、技術， 覆蓋線上線下全場景的全新支付產品組合， 受到業內外高度關注。 建行龍支付在整合現有網絡支付、 手機支付、 移動支付等全系列產品功能的基礎上， 新推出了 “建行錢包” 和 “二維碼支付” 兩個全新產品，是人民銀行 條碼支付業務規范 正式發布后業內首款開通二維碼支付功能的革新產品， 具備了建行錢包、 全卡付、 建行二維碼、 龍卡云閃付、 隨心取、 好友付款、 AA 收款、 龍商戶等八大功能， 并擁有更開放的用戶體驗， 更多樣的支付方式， 更豐富的支付場景， 更安全的支付環境四大優勢。建行龍支付正式發布再掀潮流支付新風尚CASE擠壓18推行普惠金融服務社會責任實踐亮點董事長致辭社會責任管理社

24、會認可與反饋公司基本信息擠壓智慧銀行（個）12電話銀行客戶數量（萬戶）24,196網上銀行客戶數量（萬戶）24,162自動柜員機數量（ATM）（個）97,534手機銀行客戶數量（萬戶）22,321自助銀行數量（個）27,872智慧銀行（個）12電話銀行客戶數量（萬戶）20,567網上銀行客戶數量（萬戶）21,280自動柜員機數量（ATM）（個）91,500手機銀行客戶數量（萬戶）18,284自助銀行數量（個）24,694截至2015年12月31日截至2016年12月31日服務渠道建設情況社會責任業績19獨立鑒證報告報告編制說明附錄作為業內首推的個人網上自助貸款服務， “快貸”貸款門檻低至 1,

25、000 元，最大限度地擴大了貸款客戶覆蓋面，惠及民生消費；穩健開辦個人助業貸款業務，滿足個體工商戶生產經營融資需求。全年為超過 144 萬客戶提供建行“快貸”服務，累計發放 529 億元；為 5.86 萬客戶發放個人助業貸款497 億元；為近 6,000 名學生提供助學貸款，發放金額 4,236 萬元，覆蓋全國 29 個省、區、市。助力教育事業發展，不斷加強“互聯網 +”系列金融產品的創新與應用，為廣大師生提供便捷服務；與教育部聯合發起設立中國高校雙創產業投資基金，將通過有效投融資模式，引導社會資本支持高?？萍汲晒D移轉化和大學生創新創業項目的發展，培育一批真正具有競爭力的高校創新創業群體，促

26、進大學生創業和就業。注重為弱勢群體提供金融服務，進一步規范全行 55 項營業網點服務標識和設施，在網點入口設置無障礙通道標識、服務電話標識、停車位、通道緊急呼叫按鈕和導盲犬可入標識；在網點擺放助盲卡、嬰兒車、雨傘架、眼鏡、點驗鈔機等便民設施；在等候區設置愛心座椅專用標識，在柜臺設置愛心窗口；各電子渠道已實現基本金融服務的無障礙化。截至 2016 年末，8,164個營業網點設置無障礙通道，12,964 個網點設置愛心窗口。貴州貴安新區是第八個國家級新區， 涵蓋 20 個鄉鎮和 73 萬人口， 是內陸開放型經濟示范區， 西南地區跨越式發展的重要經濟增長極。 貴州貴陽花溪支行為做好為貴安新區的普惠金

27、融服務， 專門設立物理網點及綜合團隊服務貴安新區廣大群眾， 形成一股專業的流動服務力量。在以民房為基礎建成的狹小營業環境里， 7 名青年員工秉承 “根植貴安、 服務貴安” 的信念和艱苦奮斗、 攻堅克難的 “板房精神” ， 走進湖潮鄉、 馬場鎮、 黨武鄉的村寨開展 “流動在村寨的建行服務” 先后 30 余次；進校園、 進社區開展 “防假識騙” 、 反洗錢等普惠宣傳活動 40 余次， 為代發征地拆遷資金超過 9 億元， 將 “建行服務” 真正送到鄉親們的家門口。普惠金融服務閃耀貴州貴安新區CASE建設銀行四川雙流分行攜手區政府舉辦青春創業建行專場推介會建設銀行裕農通在現場服務村民20社會責任實踐亮

28、點董事長致辭社會責任管理社會認可與反饋公司基本信息消費者權益保護及金融知識普及教育強化董事會專門委員會的統籌規劃和指導，將消費者權益保護工作納入企業文化建設和年度業務發展指引中。2016 年，成立消費者權益保護部，保證了消費者權益保護工作開展的獨立性和權威性，持續完善消費者權益保護工作管理體系。積極組織開展“金融知識普及月” 、 “金融知識進萬家”宣傳教育活動?；顒悠陂g，全行 1.4 萬多個營業網點、超過 15 萬員工參與，組織專項活動約7,000 次，發放宣傳材料約 650 萬份，現場服務消費者約 350 萬人次，發送公益短信、微信和微博超過 400 萬條。宣傳教育活動的成功組織贏得了社會的

29、廣泛贊譽，并榮獲銀監會組織開展的“金融知識進萬家”宣傳服務月活動“先進單位”稱號。開展防范打擊非法集資宣傳教育、整治銀行卡網上非法買賣專項行動、第二屆國家網絡安全宣傳周、普及金融知識萬里行等活動，自主創新開展“315”專項宣傳教育、基金服務萬里行、貴金屬服務萬里行等投資者教育活動。成功組織“普及金融知識萬里行”活動，榮獲 2016 年度中國銀行業普及金融知識萬里行活動最佳成效獎。全行1.4萬多個營業網點、超過15萬員工參與1.4萬多個社會責任業績7 月，客戶莊先生持港澳通行證到廈門市分行稅保支行辦理電子銀行業務。柜員審核證件時發現莊先生的通行證已經更換，需要先核查新舊證件的一致性并辦理證件號碼

30、更新后方可辦理相關業務。如按照正常流程處理需要較長時間，但莊先生急需離開廈門，且再次往返大陸成本較高。該支行立即聯系分行，請求加急處理客戶開戶時的原始憑證查詢調取工作，并在拿到查詢結果后第一時間通知客戶辦理后續業務。莊先生對我行的辦事效率表示贊揚。盡心為客戶 盡責做服務CASE建設銀行廣西區玉林分行開展“我當小小理財家”主題金融知識普及活動21獨立鑒證報告報告編制說明附錄采取有效措施，確保消費者個人金融信息安全。 制定 中國建設銀行個人客戶信息管理應用操作規程 （試行） , 進一步明確個人客戶信息的使用原則、管理流程及安全使用等要求。 建立完善審批機制， 加強信息科技外包風險管控。強化客戶投訴

31、的監督管理，持續監測服務質量，督促產品服務改進優化和創新，推動客戶服務水平的提升。 建立起投訴監督管理機制，及時受理和處理消費者因對業務投訴處理不滿而進行的再投訴。 加強對投訴處理結果的跟蹤和回訪， 做到 “件件有著落” ， 力爭讓每個投訴客戶感到滿意。 同時， 堅定奉行 “以客戶為中心” 的經營理念，2007 年以來逐步建立起國內同業領先的客戶服務質量監測評價體系， 通過對客戶滿意度的持續監測， 有針對性地推進產品和服務改進， 促進服務品質的不斷提升。 調查結果顯示， 2016 年， 全行個人客戶總體滿意度與上年持平， 高出同業平均水平 3.3 個百分點。案例1：1月，湖南省分行長沙中醫藥大

32、學支行成功堵截一起冒充客戶本人掛失犯罪案件。犯罪分子企圖冒充客戶本人掛失密碼進行取款，網點工作人員判定可疑后，隨即聯系客戶曾某，并向警方尋求協助，成功將犯罪分子抓獲。案例2：3月，一名年近七旬的老者來到河北省分行雄縣雄州路分理處，要求辦理匯款業務。當大堂經理了解老者要向一位陌生朋友匯款時，提高了警惕，開始有意識地和客戶聊天。當了解到對方以向客戶免費贈送電器的名義要求客戶向其匯款一萬元，而且匯款后會馬上返還給客戶，大堂經理對客戶進行了長達一個小時的耐心解釋，終于使客戶相信這是一起詐騙案件，挽回了經濟損失。案例3：8月，江蘇省分行大光路支行接待了一位神色慌張的客戶，稱其收到了一條扣款短信和一個驗證

33、碼，隨即便有陌生人打電話告訴其在網上消費購物2萬多元，在客戶表示沒有消費后，對方又以退款名義詢問驗證碼信息?？蛻粝胍獙Ⅱ炞C碼告訴對方但被我行工作人員及時阻止。柜員在了解事情經過并協助客戶查詢交易明細后，初步斷定這是詐騙行為，詐騙分子基于被泄露的客戶信息破解賬戶密碼，遠程將客戶資金轉入卡內保證金賬戶，制造資金轉出假象從而實施詐騙。柜員隨后及時協助客戶將資金轉回?？蛻魧ξ倚泄ぷ魅藛T的快速反應和熱情幫助表示感謝。切實保障客戶資金安全CASE建設銀行湖潮支行員工深入村寨舉辦金融知識講座建設銀行到社區開展金融知識普及活動建設銀行四川分行開展金融知識進校園活動2促進民生的銀行THE BANK THAT P

34、ROMOTESPEOPLE S LIVELIHOOD24社會責任實踐亮點董事長致辭社會責任管理社會責任業績社會認可與反饋公司基本信息服務 “三農”研究制定 “三農”營銷指導意見 ，發揮我行基建領域傳統優勢，創新推出新農村貸款、 城鎮化貸款、 PPP 模式系列貸款、 政府購買服務貸款等產品，加大對農村地區基礎設施和公共服務支持力度；在合法合規前提下，探索運用農業機械設備、運輸工具、承包土地收益權等為標的的新型抵押擔保方式，創新推出農村承包土地經營權抵押貸款、農村集體經營性建設用地使用權抵押貸款，加強與涉農融資擔保、保險機構等的合作，探索多層次信用擔保體系建設。截至 2016 年 12 月 31

35、日，涉農貸款余額 16,939.68 億元，新農村建設貸款余額 568.38 億元。推進支農貸款創新，逐步完善小額支農貸款流程，全年為近 2.4 萬農戶發放個人支農貸款 66 億元。截至2016年12月31日，涉農貸款余額新農村建設貸款余額568.38億元億元黑龍江素來在我國糧食安全上占有重要地位。在我國重要的 “糧倉” “北大倉” ， 如何解決農村地區 “融資難，融資貴”的問題顯得尤為重要。由于農村金融體系建設不完善與金融產品的單一，以農信社和地方性商業銀行為主體的金融機構的信貸規模，供給總量上嚴重不足。為滿足當地農民發展規?；N養殖業和農產品加工等產業化經營需求，黑龍江省分行依托黑龍江“大

36、農業”的特點，確定了“一鏈兩翼”三農業務發展模式。其中， “一鏈”是指以農業產業鏈為主線，以農業產業化經營為核心，實施從農產品種植到農產品收儲、加工、銷售等多環節全產業鏈信貸支持模式。 “兩翼”一方面是指以黑龍江北大荒農墾集團為核心，為黑龍江省墾區發展建設提供全方位金融服務支持 ; 另一方面是以農村土地經營權抵押為主要擔保方式的業務產品為核心，為省內農村新型經營主體提供信貸資金支持，以促進農村新型經營主體逐步發展壯大。服務“北大倉”CASE16,939.68建設銀行員工深入農村為農民客戶提供金融服務25獨立鑒證報告報告編制說明附錄扶持小微企業我行始終保持服務小微企業的戰略定力，創新服務模式，優

37、化業務流程，完善服務渠道，持續提升小微企業金融服務能力，以一池金融活水澆灌小微企業實體經濟之樹。2016 年， 我行將服務小微企業作為支持實體經濟、 助力服務“雙創”的重要領域，加強大數據、互聯網技術在精準滿足小微企業融資需求中的應用，推廣科技金融、“七貸一透”等大數據產品，探索建立小微企業互聯網金融服務生態圈，為小微企業提供更加便捷高效的服務，持續擴大客戶服務覆蓋面， “小企業 大事業”品牌獲社會各界廣泛贊譽。案例 1：廣東一家主要研發生產超高潔凈度耗材的國家級高新技術企業，各類創新產品通過業內多項權威機構測試?！拔覀児臼菍I的超高潔凈度耗材研發企業，這 幾張紙 的專利就是我們公司最大的資

38、產，但沒有銀行看到它的價值， 而且現在這種經濟形勢下， 沒有房產哪會有銀行愿意借錢給我們？” 面對紛至沓來的訂單， 公司張董事長喜憂參半。 針對輕資產、 高成長的科技型小微企業， 廣東省分行為企業量身定制專屬信貸產品， 對公司產品發明專利進行評估后質押， 提供專利權質押貸款， 公司發展逐步駛入快車道?！敖佑|過這么多銀行， 只有你們建行明白這 幾張紙 的價值！” 董事長的感激之辭， 也代表了建設銀行眾多科技型小微企業客戶的心聲。案例 2：福建某 IT 企業主要從事數字安防技術、 產品及應用軟件的研發服務， 擁有 5 項專利。 近兩年來， 隨著當地住宅小區對安全及信息通信及時性需求不斷增強，該公司

39、掌握的專利技術服務擁有較大的市場空間，但也面臨技術研發資金短缺的問題。 該公司負責人了解到建行推出的 “小微快貸” 產品可利用企業現有可查詢信息，無須提供申貸材料， 便捷進行全流程網銀自主操作， 以其個人名下在建行的金融資產作質押， 申請了 “小微快貸” ?？蛻粼诙潭?5 分鐘之內完成貸款審批、 合同簽約、 支用及付款。 客戶不禁感嘆，“這么快， 幾乎就是 秒 貸??！你們的這款產品一定有市場。 ”扶持小微企業CASE小微企業貸款客戶數（萬戶）扶持小微企業情況表小微企業貸款余額（億元）30.8925.1924.21截至2016年12月31日截至2015年12月31日截至2014年12月31日14

40、,418.9212,778.7911,429.28截至2016年12月31日截至2015年12月31日截至2014年12月31日注：統計口徑按照新四部委企業劃型標準（含個體工商戶、小微企業主）建設銀行客戶經理走訪小微企業客戶26社會責任實踐亮點董事長致辭社會責任管理社會認可與反饋公司基本信息支持百姓自住安居積極落實國家宏觀調控政策，重點支持百姓合理住房消費需求，不斷優化業務流程，提升服務質量。全年共為近 253 萬客戶提供了商業性個人住房貸款服務，為近 140 萬客戶提供了公積金個人住房貸款服務，為 3.46 萬中低收入家庭投放保障房個人住房貸款 97.96 億元。響應國家公積金支持保障性住房

41、建設項目貸款試點工作要求，積極承辦公積金項目貸款業務，在堅持風險可控、商業可持續經營的原則上，大力支持經濟適用住房、棚戶區改造項目、公共租賃住房等保障房項目建設。截至 2016 年末，累計發放公積金支持保障房建設貸款 527.33 億元。累計發放公積金支持保障房建設貸款億元527.33個人住房貸款余額（億元）公積金個人住房貸款余額（億元）保障性住房項目開發貸款余額（億元）35,856.44截至2016年12月31日18,534.89截至2016年12月31日355.02截至2016年12月31日27,738.95截至2015年12月31日15,104.23截至2015年12月31日446.98

42、截至2015年12月31日22,538.15截至2014年12月31日11,833.33截至2014年12月31日709.48截至2014年12月31日社會責任業績27獨立鑒證報告報告編制說明附錄養老金融服務秉承“忠于所托，服務養老”的服務理念，建信養老金管理有限責任公司依托企業年金受托人、賬戶管理人和投資管理人三項資格，提供一站購齊的綜合養老金融服務。依托養老保障產品資格，推出了封閉式養老保障產品、浮動收益和預期收益型開放式產品、團體養老保障產品，形成相對完善的產品體系，滿足了客戶對資金保值增值需求。創新產品與投資、授信模式，管理地方養老保障風險基金，為完善我國養老保障第一支柱提供支持。服務

43、農民養老保障需求，填補了我國現階段農村商業養老保障產品的空白。建信養老金公司開展“尊老愛老、服務養老”主題活動3低碳環保的銀行A LOW-CARBON ANDENVIRONMENTALLY-FRIENDLY BANK制定中國建設銀行綠色信貸發展戰略 ，并經董事會審議通過，發展戰略提出 4 項指導思想、2 項戰略目標、15 項具體任務和 10 項保障措施。出臺綠色信貸實施方案和業務發展指導意見，建立綠色信貸信息系統，推進綠色信貸評價管理，將綠色信貸納入 KPI 考核。30支持綠色信貸社會責任實踐亮點董事長致辭社會責任管理社會責任業績社會認可與反饋公司基本信息建設銀行貴州分行大力支持黔中水利樞紐工

44、程，圖為黔中水利樞紐一期工程中的平寨水庫截至2016年12月31日8,892.212,633.155,958.8420.292.3918.863.49103.88綠色信貸余額（億元）折合減排標準煤（萬噸）減排二氧化碳當量（萬噸）減排COD（萬噸）減排氨氮（萬噸）減排二氧化硫（萬噸）減排氮氧化物（萬噸）節水（萬噸）4,870.771,969.584,653.3914.231.3313.081.6289.91截至2014年12月31日7,335.632,285.245,298.7415.381.8512.391.7090.32截至2015年12月31日類別綠色信貸情況表31 獨立鑒證報告報告編制說

45、明附錄踐行綠色發展理念，將清潔能源、清潔交通、節能減排、節能環保服務、資源節約與循環利用、生態保護和適應氣候變化、污染防治、采用國際慣例或國際標準境外項目、節能低碳園區建設確定為鼓勵支持的 9 大領域，加大綠色信貸投放力度，逐步提高全行綠色信貸業務占比。嚴格控制存在環境違法違規行為、不符合當地環境保護規劃、落后產能項目、環境與社會風險較高的客戶和項目授信。南寧市竹排江上游那考河流域治理項目，是廣西首個采用政府和社會資本合作模式（PPP）的建設項目，也是申報國家PPP示范項目的第一批重點項目，建設銀行是該項目獨家支持銀行。目前，南寧竹排江上游植物園段的那考河已“華麗變身”，昔日臭水溝，如今已被截

46、污，沿岸景觀讓人耳目一新。該項目引入流域治理和“海綿城市”建設理念，不僅是進行管道擴容這么簡單，在滿足城市居民使用功能之余，還具備了防治內澇的“海綿”功能。廣西區分行支持南寧竹排那考河項目CASE中國建設銀行綠色信貸遵循“樹立理念、提升能力、創新驅動、履行責任”的指導思想，加快推進落實綠色領域業務發展、防范環境和社會風險、提升社會責任自身表現三大任務要求。樹立理念：牢固樹立綠色信貸發展理念，將發展綠色信貸作為長期可持續發展的有力保障，持續優化資產結構、增強風險抵御能力。提升能力：提高業務經營和管理能力，提高風險管理的前瞻性與有效性，適應銀行發展綠色信貸的需要。創新驅動：緊貼市場、拓寬思路，加大

47、產品創新和服務創新力度，引領綠色信貸業務發展。履行責任：倡導全行低碳運營，打造和諧用人環境，加強專業人才培養，積極有效履行我行社會責任和義務。短期目標：建立綠色信貸發展保障體系，增強全行環境和社會風險防控意識，力爭通過2年時間初步完成傳統經營理念向綠色經營理念的轉變，逐步提升綠色信貸對全行經營效益的貢獻水平。長期目標：將全行經濟效益、社會效益和生態效益有機統一起來，最終實現我行向綠色銀行的發展與轉變。 中國建設銀行綠色信貸發展戰略CASE建設銀行支持的廣西南寧北排那考河項目32社會責任實踐亮點董事長致辭社會責任管理社會認可與反饋公司基本信息我行致力于將發展電子銀行業務和保護環境相結合，加大電子

48、銀行渠道建設，不斷豐富電子銀行產品和服務，降低客戶成本，節約社會資源，減少對環境的負面影響。截至 2016 年末，網上銀行個人用戶 2.37 億戶，網上銀行企業用戶 486 萬戶，手機銀行用戶 2.23 億戶，微信銀行用戶 3,623萬戶。手機銀行、微信銀行的廣泛應用，極大地滿足了廣大客戶隨時隨地通過移動端辦理銀行業務的金融需求。2016 年，智能小微累計服務用戶突破 3 億人次。我行自 2013 年首次在微信銀行推出智能小微服務以來， 不斷拓寬智能小微服務渠道， 全力打造“無所不在”的小微服務。目前，用戶通過網銀、網站、微信、短信、手機銀行客戶端、易信等渠道，均可享受智能小微帶來的 724

49、小時、專業高效、無需等待的業務咨詢與聊天服務。發展電子銀行業務截至2016年末，網上銀行個人用戶2.37億戶網上銀行企業用戶486萬戶手機銀行用戶2.23億戶，微信銀行用戶3,623萬戶。智能小微累計服務用戶突破3億人次。社會責任業績33獨立鑒證報告報告編制說明附錄節能減排：集體活動統一安排車輛，接送搭配，提倡合乘車輛，減少空駛；等候時間超過5分鐘的，要熄滅發動機以減少油耗和尾氣排放。節約用電：大力推廣節能燈具，分批置換節能燈管；加強巡查，下班及時關燈、關機，杜絕“長明燈”現象，減少電腦、打印機、復印機等辦公設備的待機消耗；放假期間要關閉電源插座。安排物業公司每周兩次檢查用電設備，對用電管理不

50、規范、浪費等行為進行記錄和通報。節約用紙：提倡無紙化辦公，充分利用OA系統和企業內部網功能，減少紙質文印材料，控制實物文件印數。除有特殊要求外，一律雙面打?。◤陀。?。實行廢紙分類回收，除有涉密內容外，凡單面打?。◤陀。┑募垙埦鶓M行再利用。節約用水：強化用水設備日常維護管理，逐步更換節水型龍頭和衛生潔具，防止跑冒滴漏。辦公室供應的桶裝水在保質期內喝完后再換，防止“小半桶水”現象。減少廢棄物：科學安排飯菜供應，減少剩飯剩菜，針對用餐不同時段科學安排供應節奏，積極開展“光盤行動”，提示員工就餐時少取、勤取，增設“光盤”餐具回收專門通道，對“光盤”行為給予鼓勵；簡化公務用餐，嚴控用餐陪同人員。關于制

51、定總行機關后勤工作勤儉節約十項措施的通知CASE踐行低碳運營我行關注全球氣候變化，著力降低自身對環境的影響。積極采取低碳運營，在日常經營管理過程中，通過盡量減少人員出差、提倡以視頻會議代替現場會議、控制辦公區域室內溫度、降低能源消耗減少碳排放。響應國家號召，遵守國家節能減排相關法律法規，推廣節能減排成熟技術。按照關于制定總行機關后勤工作勤儉節約十項措施的通知 ，厲行節約，降低能耗，督促落實，責任到人。洋橋數據中心加裝氣候補償裝置，實現供熱系統溫度自動調控，避免產生室溫過高而造成能源浪費。通過多次實驗調整，使洋橋 UPS 機房環境溫度由 22提高到 25?？傂斜静坷^續逐步將節能燈更換為 LED

52、燈，降低辦公大樓電量消耗。在辦公場所使用節能節水設備，推行無紙化辦公及雙面打印，全年柜面業務憑證印制 6,016.39 噸。積極倡導員工節約能源，綠色出行，低碳生活。34社會責任實踐亮點董事長致辭社會責任管理社會認可與反饋公司基本信息2016年10.3397.69530.59113,779.0868,722.56天然氣消耗量（萬立方米）柴油消耗量（噸）范疇一 直接溫室氣體排放總量（噸二氧化碳）外部購電消耗量（兆瓦時）范疇二 能量間接溫室氣體排放總量（噸二氧化碳）2014年7.6127.49565.34114,495.7369,155.402015年9.0997.77503.96114,071.

53、0168,898.89類別一般煙煤消耗量（噸）天然氣消耗量（萬立方米）柴油消耗量（噸）液化石油氣消耗量（噸）范疇一 直接溫室氣體排放總量（噸二氧化碳）外部購電消耗量（兆瓦時）范疇二 能量間接溫室氣體排放總量（噸二氧化碳）2015年1,45036.561.6717.693,162.8159,453.1535,909.702016年1,75034.33011.253,569.6061,419.6537,097.47類別備注：1.由于總行本部運營范圍包含供全行使用的后臺數據中心，大量設備需要全天24小時不間斷運轉以滿足全球范圍內的金融服務不間斷，因此耗電量較大。2.根據北京市發展改革委員會發布的北京

54、市企業二氧化碳核算和報告指南計算所得，并已經北京市相關專業機構核證。3.由于1萬多個機構統計量較大，此次僅披露總行及北京分行數據，未來披露范圍將陸續擴展至全集團?？傂斜静繙厥覛怏w排放情況表北京分行溫室氣體排放情況表社會責任業績35獨立鑒證報告報告編制說明附錄備注：1.根據重要性分析，耗水量僅包含市政供水及飲用水，辦公用紙僅包含使用量較大的A4、A3復印紙。2.由于1萬多個機構統計量較大，此次僅披露總行數據，未來披露范圍將陸續擴展至全集團。10.33101.78天然氣（萬立方米）汽油（噸）97.69柴油（噸）246,859耗水（噸）244,944其中：市政供水（噸）1,915其中：飲用水（噸）2

55、0,729113,779.08外部購電（兆瓦時）外購熱力（百萬千焦）35.83辦公用紙（噸）2016年總行資源使用情況表36社會責任實踐亮點董事長致辭社會責任管理社會認可與反饋公司基本信息廢棄物處理我行十分關注自身對環境的影響，堅持嚴格的成本控制，倡導員工節約使用辦公用品、電池和電子信息產品。委托環保部門指定的、具有電子廢物回收資質的專業公司對報廢電子設備進行安全、環?；厥仗幚?，有效滿足綠色運營要求。合作公司對回收的廢舊設備分類、分解、清理、測試，對符合再次使用要求的組件作為備品、備件進行二次利用，以延長相關電子設備的實際使用周期，并降低因制造電子產品而對環境產生的不良影響。建設銀行四川省分行

56、志愿者與客戶共植生態樹建設銀行四川分行邀請客戶參與“還綠自然”植樹活動建設銀行廈門分行開展員工義務植樹活動建設銀行秦皇島分行組織開展義務植樹活動社會責任業績備注：1.根據重要性分析，廢棄辦公用品僅包含使用量較大的簽字筆、曲別針、釘書針，廢棄交通工具僅包含報廢汽車，廢棄電池僅包含使用量較大的干電池。2.由于1萬多個機構統計量較大，此次僅披露總行數據，未來披露范圍將陸續擴展至全集團。37 獨立鑒證報告報告編制說明附錄21.67電子信息產品廢棄物（噸）10.76其中：微機(主機)7.79其中：顯示器1.21其中：筆記本電腦1.79其中：打印機0.12其中：服務器0.29廢棄辦公用品（噸）0廢棄交通工

57、具（噸）387廢棄硒鼓墨盒（件）0.14廢棄電池（噸）2016年總行廢棄物情況表4A BANK FORSUSTAINABLE DEVELOPMENT可持續發展的銀行 截至2016年12月31日員工情況表362,48240圍繞總體發展戰略， 進一步加強全面風險管理。董事會、 監事會、 高級管理層、員工共同參與，依托隊伍建設、系統工具、風險文化及全面風險責任制，對集團所有機構、業務、經營管理流程中所承擔的各類風險進行了有效的識別、 評估、 計量、 監測、 控制、 報告， 確保資產質量平穩， 各類風險基本可控。已建立“貫穿全行、 銜接密切、 反應迅速、 應對有力”的管理體系及工作機制，業務連續性管理

58、各項工作取得顯著成效，在業界處于相對領先位置。目前生產系統在運行“安全、穩定、高效”的前提下，正穩步推進以南湖、稻香湖為重心的“兩地三中心”建設和新一代系統建設。我行已建立保障網絡與信息系統安全穩定運行的連續性運營保障機制，建立應急管理體系，當發生突發性生產應急事件時，可快速組織恢復生產。全年共建成信息技術類應急預案 1,640 個， 開展技術類應急演練 2,940 次，其中，本地高可用演練 2,592 次，災備演練 348 次。保持運營連續性社會責任實踐亮點董事長致辭社會責任管理社會責任業績社會認可與反饋公司基本信息81,008人中部地區占比占比22.35% 19,433人人人少數民族員工員

59、工總人數另有勞務派遣用工5,093人5.36%占比853海外0.24%166,241人男性員工45.86%196,241人女性員工54.14%根據中華人民共和國勞動法 、 中華人民共和國勞動合同法相關規定，所有在崗勞動合同制員工均與我行簽訂了勞動合同。在用工管理上，依法制定了勞動合同管理辦法 、 員工休息休假辦法 、 員工離職管理辦法等內部規章及相關實施細則，依法保障員工各項勞動權利。依法為員工繳納基本養老、基本醫療、失業、工傷、生育等基本社會保險，并建立住房公積金以及企業年金、補充醫療保險等員工福利制度，提高員工的養老、醫療保障。致力于加強績效與薪酬管理的激勵約束作用，堅持薪酬增長向基層機構

60、、業務一線和直接創造價值的崗位傾斜，不斷提升績效與薪酬管理的集約化水平。嚴格避免聘用童工，杜絕強制勞動現象。逐年按計劃推進員工教育培訓工作，制定下發關于 2016 年全行教育培訓工作的意見 ，全年全行共舉辦現場培訓 28,215 期，培訓經費支出7.25 億元， 培訓 158.1 萬人次， 人均培訓 7.8 天 ； 網絡培訓 800 萬人次（課次） ，折合培訓工作量 133 萬人天。保護員工權益占比68,530人西部地區18.91%36,685人東北地區占比41 獨立鑒證報告報告編制說明附錄97,38280,51430歲以下31-40歲26.86%22.21%139,37041-50歲38.4

61、5%45,04451-59歲12.43%17260歲以上0.05%10.12%59,710人環渤海地區占比16.47%占比15,116人總行4.17%55,143人長江三角洲占比15.21%45,437人珠江三角洲占比12.53%人人人人人42社會責任實踐亮點董事長致辭社會責任管理社會認可與反饋公司基本信息2016年96429,4131,550,35138410,112337,1271,12332,4571,638,6694019,674341,6612,52342,0341,850,8163487,983318,560現場培訓 一級分行行級和總行部門級（人次） 二級分行行級、一級分行部門級和

62、總行處級（人次） 業務經理級及以下（人次）網絡培訓 一級分行行級和總行部門級（人次） 二級分行行級、一級分行部門級和總行處級（人次） 業務經理級及以下（人次）2014年2015年類別全行員工接受培訓情況表各級分行建立了不同形式的職工代表大會，廣大員工通過職工代表大會制度參與業務經營。會議審議涉及職工切身利益的制度辦法；職工代表建言獻策，包括經營管理、人力資源管理、薪酬分配、福利保障等多個方面，總行職能部門的綜合回復率達 100%。持續開展“溫暖工程” ，對遭遇重大疾病的員工給予特困救助，對受極端惡劣天氣影響，發生大面積洪澇災害，受災比較嚴重分行啟動了總行級救助。各級工會走訪慰問一線員工、困難員

63、工和勞動模范，共籌集送溫暖資金5,816.10 萬元，各級員工互助資金發放救助款 3,860.82 萬元。以文化體育活動為牽引，積極營造快樂工作、健康生活的良好氛圍。2016 年，我行仍保持較低員工流失率?；I集送溫暖資金萬元5,816.10社會責任業績建設銀行網點員工健身操亮中央國家機關職工運動會43獨立鑒證報告報告編制說明附錄5.04.31.10.404.714.121.190.440.12按年齡劃分 25歲以下（%） 26歲-35歲（%） 36歲-45歲（%） 46歲-54歲（%） 55歲以上（%）4.03.11.41.71.70.86.103.593.641.161.402.060.84

64、6.120按地區劃分 長江三角洲（%） 珠江三角洲（%） 環渤海地區（%） 中部地區（%） 西部地區（%） 東北地區（%） 總行（%） 海外（%）2015年2016年類別員工流失率情況表備注：總行包含總部、信用卡中心、客戶服務中心、直屬中心及培訓中心。44社會責任實踐亮點董事長致辭社會責任管理社會認可與反饋公司基本信息重視員工工作環境安全和職業安全 , 把保障員工人身安全作為重要目標，放在重要位置。 組織開展 “安全宣傳月” 活動， 全面提升員工安全防范意識；持續深化 “平安建行” 創建活動， 開展安全生產大檢查， 消除職業安全隱患；指導開展反恐防暴和消防安防應急處置演練，提升防汛抗洪、防震減

65、災、防風抗潮等防災減災意識；向全行轉發銀監會關于切實加強消防安全管理工作的通知 ，要求做好消防安全管理工作；針對巴西、澳大利亞等國家發生的涉華安全事件，下發關于加強海外機構員工人身安全保護的提示的安全預警，強化海外員工安全。不斷完善自上而下、獨立有效、責任明晰的內控合規工作機制，加強內控制度、業務流程和標準化建設，增強干部員工的責任意識、底線意識、紅線意識；推進規章制度梳理規范與內控標準化建設，制定發布個人信貸、個人存款、渠道與運營、結算與現金管理、財富管理與私人銀行等領域內控標準。制定關于嚴格把握客戶準入工作中反洗錢反恐怖融資等合規要求的通知、中國建設銀行洗錢風險自評估管理辦法、中國建設銀行

66、涉及恐怖活動資產凍結工作管理辦法，明確客戶準入環節的反洗錢、反恐怖融資合規要求，制定完善機構洗錢風險自評估指標體系及工作方法，建立涉恐資產凍結的工作流程，在全行范圍內規范業務操作。由總行組織的全行性反洗錢培訓6次。堅持合規運營因公死亡人數（人）因公死亡比率（%）因工傷損失工作日數（天）2015年2016年40.00113,573100.00332,428項目類別員工工傷情況表社會責任業績45獨立鑒證報告報告編制說明附錄印發中國建設銀行員工違規處理辦法、關于開展員工違規違紀行為排查的通知、關于防止利益輸送 深入開展自查自糾和報告工作的通知，制定了對員工腐敗行為的懲戒措施，防范腐敗行為，消除潛在風

67、險隱患。內外部組織機構和人員可通過信函、網上舉報、電子郵件、傳真、電話、走訪等形式，對我行有關組織機構及其工作人員檢舉控告。我行十分重視知識產權管理工作，注重知識產權的創造、運用、保護和管理，按照本行知識產權管理辦法相關規定，及時申請專利、商標等知識產權權利，依法維護我行各項創新成果享有的合法權益；同時，我行也充分尊重他人智力勞動成果相關的知識產權權利，在業務發展和經營管理中注重防范知識產權侵權風險，本年度內未發生重大知識產權侵權事件。制定中國建設銀行廣告管理辦法，對廣告的制作、發布以及知識產權保護等事宜作出規范?；貓笸顿Y者我行十分重視股東利益，平等對待全體股東。2016 年，我行繼續加強與投

68、資者的溝通交流，通過定期業績發布會與路演（年度、中期及季度） 、企業開放日、大型投資者論壇、公司來訪會談、投資者關系網頁專欄、熱線電話及電子郵箱等多種方式，向市場及時解釋說明我行發展戰略與經營業績，聽取采納投資者的意見和建議，獲得市場和社會各界認可。截至報告期末，我行股東總數 426,488 戶，其中 H 股股東 47,926 戶，A股股東 378,562 戶。根據 2016 年 6 月 17 日召開的 2015 年度股東大會決議，我行已向 2016 年 6 月 29 日在冊的全體股東派發 2015 年度現金股息每股人民幣 0.274 元（含稅） ，合計約人民幣 685.03 億元。2016

69、年，我行每股社會貢獻值 2.73 元，比上年減少 0.22 元。注：計算公式：每股社會貢獻值=每股收益 + 每股增值額每股增值額=（年內上繳稅收+支付員工工資+向債權人給付的借款利息+公司對外捐贈額因環境污染等造成的其他社會成本）股份其中：因我行2016年未發生重大環境污染事件，“因環境污染等造成的其他社會成本”指標為零。 有關我行詳細財務信息，請參見同期發布的我行2016年年報。合計約人民幣我行已向2016年6月29日在冊的全體股東派發2015年度現金股息每股人民幣0.274元（含稅）0.274685.03億元元46社會責任實踐亮點董事長致辭社會責任管理社會認可與反饋公司基本信息供應商管理截

70、至2016年末，我行總行級潛在供應商2,276家。其中，當年向我行提供產品和服務的供應商共有462家，向供應商付款金額約41.42億元人民幣。我行組織修訂中國建設銀行供應商管理規程等規范性文件，加大集中采購商品的上收力度，建立采購決策委員會制度，實現采購項目集體決策審批；加強供應市場和供應商調研、考察，組織銀行現金類設備等29類商品的市場調研，從源頭防范供應風險；加強供應商外部負面信息監測，特別是環境、社會風險的負面信息監測；積極踐行綠色采購理念，引導供應商生產供應綠色、環保、節能的產品，如在全行辦公家具等采購項目審核中，對產品環保性指標提出更加嚴格要求；召開供應商溝通交流會，邀請142家供應

71、商代表出席，就采購項目合作中有效履行環境和社會責任深入交流和討論。截至2016年末，我行總行級潛在供應商向供應商付款金額41.42家2,276億元截至2016年12月31日截至2015年12月31日截至2014年12月31日3882301,39362362999.491009.18283522001,23152332899.281003.96272921811,13747262199.910012.623長江三角洲供應商數量（個）珠江三角洲供應商數量（個）環渤海地區供應商數量（個）中部地區供應商數量（個）西部地區供應商數量（個）東北地區供應商數量（個）本地供應商采購支出占比（%）采購合同履約率

72、（%）外聘專家參與率（%）開展供應商社會責任培訓次數(包括約談及業務交流)（次）類別供應商管理情況表備注：采購合同履約率、外聘專家參與率、開展供應商社會責任培訓次數（包括約談及業務交流）僅為總行數據。社會責任業績47獨立鑒證報告報告編制說明附錄精準扶貧我行扎實開展金融精準扶貧工作，分別制定我行“十三五”金融扶貧工作規劃、 2016 年金融扶貧工作計劃和總行定點扶貧工作方案， 組織召開全行扶貧工作會議， 切實加強金融扶貧組織推動工作。加大貧困地區信貸資源和定價策略傾斜。 對分行因扶貧貸款帶來的經濟資本需求予以支持；落實國家對貧困地區減免金融服務費用的要求，加大貧困地區分行存貸款業務定價政策傾斜和

73、中間業務收費減免力度。 截至 2016 年末，我行金融精準扶貧貸款余額 948.24 億元，比年初新增173.24 億元，增速 22.35%。 通過信貸支持貧困地區企業及個人，帶動建檔立卡貧困人口實現就業和增收約 8.63 萬人次；通過信貸支持農田水利、生態環境改造、 交通基礎設施、 學校建設等項目， 惠及眾多建檔立卡貧困人口。截至2016年末，我行金融精準扶貧貸款余額22.35%億元948.24建設銀行金融扶貧創新舉措CASE創新政府購買服務貸款、新農村貸款、城鎮化貸款、PPP模式系列貸款等產品，加大對貧困地區基礎設施和公共服務金融服務支持力度；創新特色業務小微企業“助農貸”產品，依托合作的

74、農產品采購企業，采用“抵押+訂單”業務模式，為貧困農民、專業合作社或涉農小微企業提供信貸支持，創新“助保貸”業務模式，提高貧困地區貸款可獲得性；以個人支農貸款為平臺，創新產品重點支持農戶扶貧小額信貸投向建檔立卡貧困農戶。以全行轉型發展為支撐，為重點項目提供信貸、理財、債券、基金、信托、租賃等綜合化服務；創新電商扶貧模式，通過我行“善融商務”電商平臺幫助貧困地區產品“走出去”，帶動貧困人口就業，增加貧困戶收入，幫助脫貧致富；通過在貧困地區設立網點和自助銀行、布放設備機具等方式，積極延伸網點職能和服務網絡，積極在金融服務缺乏的貧困鄉鎮地區與供銷社、煙草零售商等合作設立“助農取款點”。建設銀行山西分

75、行慰問建檔立卡貧困戶建設銀行四川遂寧分行扶貧工作組向貧困村民分發建行員工捐款購置的雞苗48社會責任實踐亮點董事長致辭社會責任管理社會認可與反饋公司基本信息2016 年，全行定點扶貧捐贈 4,290 萬元，并首次將分行定點扶貧捐贈額度實施年度預算管理，由分行在預算額度內自行審批安排，有效提高了扶貧項目實施的時效性。扶貧捐贈項目主要包括道路硬化及修路、危房改造及校舍修建、引水工程及排水系統、亮化工程及村容治理、修建文體活動場所及老年活動中心、慰問困難戶及購買生產機具等。創新整合資源，將全行長期公益項目的落實重點放在定點扶貧工作上， 如建行母親健康快車，資助貧困高中生“成長計劃” ， 貧困英模母親資

76、助計劃， 資助三亞百年職校，希望小學教師培訓等建行長期品牌公益項目在實施過程中，重點向定點扶貧村傾斜。建設銀行在安康扶貧點28年的堅守CASE1988 年，建設銀行響應國家扶貧號召，率先開始在陜西省安康市開展定點聯縣扶貧。 28 年來， 我行始終認真貫徹落實中央扶貧工作的各項要求， 堅持 “真扶貧、 扶真貧” , 累計派出 87 名扶貧干部駐點扶貧。 從修建廠房到幫助企業打開銷路，從修路到改變村容村貌，從幫助村民發展生產到奔小康一代代建行人在安康揮灑著汗水， 奉獻著青春。 如今， 行走在秦巴山區， 穿梭于漢江兩岸， “建設銀行”始終與這塊貧瘠而美麗的土地如影隨形， 它出現在一塊塊燙金的“希望小

77、學”招牌上，嵌刻在縱貫秦嶺的交通樞紐上，伴隨著山區老鄉奔跑在脫貧致富的小康之路上，更多的是當地人民、政府發自內心的感激之情，彰顯了一個國有大型銀行的社會責任與擔當。 今天的安康-建設銀行捐建的希望小學今天的安康-建設銀行為希望小學配備電腦教室今天的安康-建設銀行幫助當地村民養蜂脫貧社會責任業績49獨立鑒證報告報告編制說明附錄員工志愿者我行擁有眾多熱心公益、從事志愿活動的優秀員工，他們都是普普通通的建行人，既有剛入行的青年員工、也有工作數十年的中堅力量，更有離退休的老干部，他們在日常生活中認真踐行建行核心價值理念的要求。這些真實鮮活、感人至深的故事，匯總形成了建行員工熱心公益的美麗畫卷，在當地為

78、建行贏得了美名和聲譽。在全行組織開展的“建行公益、 有你最美”公益主題宣傳活動中，共收集 420 多個員工公益案例和故事，感人至深。收集員工公益案例和故事420多個貴州省分行 | 劉文謙退休后離開廣州、離開家庭，孑然一身遠赴貧窮落后的故鄉，修筑水庫造福鄉鄰。他用了一生的積蓄，用了退休后頤養天年的黃金八年，鑿出一段月亮灣的傳說。昔日的山東章丘到處布滿裂縫，一片荒灘，在他的努力下，如今碧波蕩漾、果樹成林，鳥語花香，成了城市后花園。廣東省分行 | 朱樂春20多年來風雨無阻、身體力行地參與社會組織和公司開展的各類義工活動，探訪和幫助過的自閉癥兒童、殘障人士及孤寡老人達上千人，忙碌的身影遍及香港各區，還

79、深入內地。十六年如一日照顧患有腦癱的女兒，在建行和社會的幫助下，通過不懈的康復訓練讓喪失行動能力的女兒站了起來。同時，劉文謙發起殘疾人康復之家的動議，成立了貴州省第一家社區殘疾人康復中心，幫助近60名類似患者進行康復治療，成為康復之家的臨時負責人和志愿者。在她的感召下，金陽支行的員工和愛心人士都加入到志愿者的行列之中。自小開始游泳并獲得救生員、教練員資格證。他樂于助人，對于游泳愛好者，悉心指導。他見義勇為， 置生死于度外， 親手挽救了 8 條鮮活的生命。建行(亞洲) | 方志琴湖北省分行 | 閔可勝社會責任實踐亮點董事長致辭社會責任管理社會認可與反饋公司基本信息公益慈善1,036援建 45 所

80、希望小學，配備圖書室、電腦室、運動場，資助培訓教師近500 人次截至2016年12月31日合作機構中國青少年發展基金會項目期限1996-至今捐款金額(萬元)1.35發放 1.35 億元資助款， 資助高中生8.85 萬人次截至2016年12月31日合作機構中國教育發展基金會項目期限2007-至今捐款金額(億元)建設未來中國建設銀行資助高中生成長計劃支持建行希望小學1,000每年捐贈 200 萬元用于學校辦學費用截至2016年12月31日合作機構中國青少年發展基金會、北京百年農工子弟職業學校項目期限2011-至今捐款金額(萬元)350發放 207 萬元資助款，資助西藏地區貧困學生 990 人次截至

81、2016年12月31日合作機構中國扶貧基金會項目期限2007-至今捐款金額(萬元)3,700購置247輛母親健康快車， 在新疆、西藏、 甘肅、 青海等 17 個省、 區貧困鄉縣投入使用截至2016年12月31日合作機構中國婦女發展基金會項目期限2011-至今捐款金額(萬元)資助三亞百年職校情系西藏-中國建設銀行與中國建投獎（助）學金“母親健康快車”中國建設銀行資助計劃社會責任業績50 獨立鑒證報告報告編制說明附錄2005年上市以來，我行開始有計劃地組織開展公益捐贈工作，先后實施了100多個重要公益項目，主要集中在教育、醫療、扶貧、災害救助、環境保護等領域，累計捐款8億元人民幣。2016年，我行

82、公益捐贈總額7,442萬元。其中，用于定點扶貧村幫扶項目4,290萬元。此外，還著重實施了多個長期公益項目。5,000發放 4,556 萬元資助款，資助英模母親 （妻子） 14,504 人次截至2016年12月31日合作機構中國婦女發展基金會項目期限2007-至今捐款金額(萬元)217為貧困地區中小學捐建 87 所音樂教室，配備音樂教學設備，覆蓋 29個省、 區、 市截至2016年12月31日合作機構中國青少年發展基金會項目期限2012-至今捐款金額(萬元)40培訓 200 余人次截至2016年12月31日合作機構中國文學藝術基金會項目期限2013-至今捐款金額(萬元)中國貧困英模母親建設銀行

83、資助計劃積分圓夢希望工程快樂音樂教室積分圓夢鄉村音樂藝術教師培訓計劃 5152社會責任實踐亮點董事長致辭社會責任管理社會認可與反饋公司基本信息“母親健康快車” 中國建設銀行資助計劃2016 年 12 月 27 日， 由我行捐贈 800 萬元購置的 54 輛“母親健康快車”在北京發車。至此， 我行已累計捐款3,700萬元， 購置247輛母親健康快車，在新疆、 西藏、 甘肅、 青海、 陜西、 寧夏、 內蒙古、 四川、 云南、 廣西、 貴州、 湖北、湖南、安徽、河北、遼寧、吉林 17 個省、區的貧困鄉縣投入使用。由我行捐贈的 “母親健康快車” 上配有病床、 氧氣、 超聲診斷儀和心電分析儀。在經濟落后

84、、交通不便的貧困山區，健康快車提供的健康咨詢、義診、免費健康檢查、藥品及健康資料發放、孕產婦住院分娩免費接送、基層醫務工作者培訓以及特殊病例救助等服務逐漸深得人心，成為村民們的“流動醫院” ，被當地群眾稱為“救命車” 。已累計捐款萬元3,700社會責任業績2016年12月27日，建設銀行在京舉行“母親健康快車”捐贈暨發車儀式53獨立鑒證報告報告編制說明附錄建行希望小學鄉村教師培訓計劃7 月、11 月，我行先后資助全國 45 所“建行希望小學”百余名校長、教師及我行定點扶貧村小學教師參加教學管理、美術、體育培訓班。早在1996 年，我行就設立了“中國建設銀行愛心基金” ，通過全行 30 萬員工自

85、愿捐款籌集資金 3,256 萬元，每年支出固定利息用于在貧困地區援建“建行希望小學” 。11 月 1 日，我行組織策劃了主題為“20 年，我們在一起”的建行援建希望小學座談會，我行相關行領導、董事、監事、總行部門代表、分行代表，中國青少年發展基金會主要負責人，45 所希望小學校長和教師代表，31 所定點扶貧村村屬小學代表參加座談會。 “援建建行希望小學 20 年”被人民網評為第十一屆人民企業社會責任最佳案例獎。通過全行30萬員工自愿捐款籌集資金3,256萬元建設銀行援建希望小學20年座談會現場54社會責任實踐亮點董事長致辭社會責任管理社會認可與反饋公司基本信息向河北省嚴重洪澇災害捐款60萬元7

86、 月，河北省中南部及北部沿海地區突發連續強降雨，局部特大暴雨，造成了十分嚴重的洪澇災害，給人民群眾生命財產造成重大損失。我行緊急捐款 60 萬元，切實幫助災區群眾渡過難關，重建家園。 向臺灣南部地震捐款300萬新臺幣針對 2016 年 2 月 6 日臺灣南部 6.4 級地震，臺北分行迅速向“臺南市政府社會局社會救助金專戶”捐款 300 萬元新臺幣，用于罹難喪葬慰問金、傷者慰問金、傷者照護補助、截肢重建補助、生活急難補助、心理照護等各項災后救助。承辦西藏優秀青年農牧民北京訪問活動7 月 25 日至 29 日，我行成功承辦由中央金融團工委主辦的“融情夏令營西藏優秀青年農牧民北京訪問活動” 。通過參

87、觀考察特色農牧業企業，與北京優秀青年創業企業家進行深入的座談和交流，使 30 位西藏青年農牧民代表吸取了農牧業企業創業與經營的經驗。我行向河北洪澇災害緊急捐款60萬元我行向臺灣南部地震緊急捐款萬元新臺幣300建設銀行承辦西藏優秀青年農牧民北京訪問活動建設銀行河北邯鄲分行緊急向洪澇災區運送物資社會責任業績55獨立鑒證報告報告編制說明附錄開展 “積分圓夢 微公益” 積分捐助活動聯合多家公益機構共同建立積分捐贈公益平臺，通過積分捐贈方式匯集龍卡信用卡持卡人愛心，重點幫助貧困地區學生啟智圓夢。2013年至今，在全國29個省、市、區捐建音樂教室87所，對鄉村中小學藝術教師進行了兩批次、總計200余人次的

88、藝術專業技能培訓。組織員工參加 “恒愛行動百萬家庭親情一線牽” 公益編織活動總行本部連續3年組織員工參加“恒愛行動百萬家庭親情一線牽”公益編織活動, 累計136人次參加了編織活動，共完成246件愛心織品，其中，毛衣94件，毛褲70件，圍巾帽子等82件。所有織品定向捐助新疆阿克蘇地區貧困百姓，為他們送去建行人的溫暖。建設銀行積分圓夢活動組織孩子們進行樂器表演建設銀行積分圓夢活動捐建的快樂音樂教室建設銀行員工為新疆阿克蘇地區貧困百姓編制的衣物組織員工向貧困地區中小學進行 “善心慧思” 愛心圖書文具捐贈活動建立“教育慧思”圖書室，期望能通過分享閱讀感受、傳遞書本智慧的方式，幫助孩子們“啟迪智慧，點亮

89、思想”，累計向陜西安康、甘肅蘭州、新疆阿圖什地區學校捐贈4,000余本圖書及100余套文體用品。56社會責任實踐亮點董事長致辭社會責任管理社會認可與反饋公司基本信息各分行與子公司積極參與當地公益活動開展“情系山區，愛心筑夢”扶貧夏令營主題活動，組織員工子女到定點扶貧村朝陽凌源溝門子鎮北溝村，向村小學捐贈價值 8,000 元的推拉式黑板等學習用品。連續三年推進“愛心圖書館”項目，購買優秀書籍，向貧困學校捐贈愛心圖書館，每年捐贈書籍 1,000 余冊。遼寧省分行上海市分行組織員工開展“登峴山清垃圾環保志愿服務”活動，以環走峴山綠道為線路，全程約 3 公里，對視線內的地面紙屑、塑料袋、飲料瓶等逐一拾

90、入垃圾袋，并分類放入垃圾箱。組織員工到瓊山區社會福利院開展愛心公益活動，為院里 32 名因身體有缺陷被父母遺棄的孩子送去愛心禮物，并與他們開心互動。海南?？诃偵街泻毕尻柗中?0 余名志愿者與客戶家庭共同開展“還綠自然藍絲帶志愿公益植樹活動” ，在唐昌鎮西北村柏條河旁水源涵養地上又種下一片銀杏林。四川省分行建設銀行上海分行捐贈愛心圖書館持續開展“員工愛心基金”募捐活動，匯集員工的愛心做公益。分行營業部在全轄91個營業網點設立“環衛愛心驛站”，為環衛工人提供免費使用的椅子、飲水機、微波爐和小藥箱。安徽省分行建設銀行安徽分行在網點設置環衛工人愛心驛站社會責任業績57獨立鑒證報告報告編制說明附錄與

91、中國青少年發展基金會合作，為建行希望小學和貧困地區小學的兒童捐資建設 10 所 “建信基金希望圖書室” ，為當地兒童送去優質圖書。為我行捐贈的 247 輛“母親健康快車”隨車司機及醫務工作者捐贈人均保額 10 萬元的人身意外險。連續五年參與世界自然基金會發起的“地球一小時”活動，2016 年參加香港環境局推出的戶外燈光約章 ，承諾在晚間指定時間關掉戶外廣告燈。支持聯合國兒童基金會慈善跑，宣揚健康生活理念，關愛兒童健康成長。該慈善跑自 2006 年起，已吸引逾98,000 名跑手參與，為聯合國兒童基金會累積籌得超過港幣 9,550 萬元。組織員工參加荷蘭阿姆斯特丹金融區慈善長跑活動，募資捐助阿姆

92、斯特丹自由大學兒童癌癥研究中心。阿姆斯特丹分行與西班牙當地高等院校艾賽德ESADE商學院開展交流活動，近40名在校學生參觀巴塞羅那分行，并與員工代表座談。建行歐洲巴塞羅那分行建行（亞洲）建銀國際建信基金公司建信人壽公司建設銀行巴塞羅那分行與當地高校學生開展交流活動建設銀行阿姆斯特丹分行參加當地金融區慈善長跑活動組織員工集體義務獻血，吸引眾多社會人士也加入獻血隊伍，共 115 人參加，獻血量達 28,600 毫升。廈門分行建設銀行廈門分行組織員工義務獻血58社會責任實踐亮點董事長致辭社會責任管理社會認可與反饋公司基本信息10 月 24 至 26 日，我行聯合中國婦女發展基金會，采取實地調研、現場

93、采訪、參與志愿服務等方式，深入內蒙古呼倫貝爾市阿榮旗查巴奇鄉中心衛生院、音河鄉中心衛生院進行回訪調研，考察建行捐贈的“母親健康快車”運行情況，入戶慰問受益者，并參加音河鄉中心衛生院義診活動。我行 10 多名員工志愿者，以及中央和當地媒體參加活動。查巴奇鄉中心衛生院院長鄭玉蘭說：因為有了“快車” ，大大提高了當地婦幼衛生保健知識普及率，近年來孕產婦住院率普遍提高，孕產婦及嬰兒死亡率明顯下降。查巴奇鄉村民隋成慧，46 歲，二胎高齡產婦并伴有糖尿病。2015 年 4 月的一天，查巴奇鄉衛生院接到其丈夫的電話后，駕駛“快車”立即趕往其住處，隨車醫生對隋成慧做相應檢查后，確定已經動產，將其火速送往人民醫

94、院，途中始終用胎心監護儀監測胎心。隋成慧當日剖宮產娩出健康男嬰。如今， 男孩已經滿地跑了。談及此事， 隋成慧含淚說 : “如果沒有這臺 快車 ,我們真不知道怎么辦好了 , 現在能不能有小俊涵都不好說呢！”音河鄉村民王會玲，60 歲，是當地建檔立卡貧困戶，家庭年收入不足 1 萬元。2016 年 3 月，她的腹部突發劇烈疼痛，由于情況緊急，子女不在身邊，又無交通工具，情急中打通音河鄉衛生院急診電話。醫院快速啟動“快車” ，入戶為其檢查，初步診斷為急性闌尾炎后，迅速送至衛生院治療。當王會玲得知“快車”救命還不用支付費用時，非常激動，逢人便說，建設銀行的“快車” ，是我們的救命車！建設銀行志愿者內蒙古

95、阿榮旗公益行CASE社會責任業績建設銀行志愿者考察“母親健康快車”在阿榮旗運行情況建設銀行慰問“母親健康快車”受益百姓建設銀行志愿者在“母親健康快車”義診現場開展志愿活動建設銀行志愿者考察“母親健康快車”在阿榮旗運營檔案59獨立鑒證報告報告編制說明附錄在 CDP 氣候變化報告發布會暨頒獎典禮上，被CDP 全球環境信息研究中心和中國質量認證中心授予“應對氣候變化企業優秀獎” 。 建設銀行成為 4 家獲獎企業之一， 并作為金融業唯一代表。民政部下發關于表彰第九屆 “中華慈善獎” 獲得者的決定，授予中國建設銀行提名獎最具愛心捐贈企業，以表彰建行為慈善事業發展所作出的突出貢獻?！霸ńㄐ邢ＭW 20

96、 年”被人民網評為第十一屆人民企業社會責任最佳案例獎。社會認可與反饋正式被納入香港恒生可持續發展企業指數系列成份股，并于 2016 年 9 月 5 日開始生效。 能成為該指數系列的成份股，反映企業在環境、社會及管治三個范疇表現卓越。中國銀行業協會在京舉辦2015 年度中國銀行業社會責任報告發布暨社會責任工作表彰會，中國建設銀行蟬聯“年度最具社會責任金融機構獎”大獎。 另外， 遼寧盤錦分行張愛民、 四川分行成都第四支行康順榮獲 “年度最佳社會責任管理者獎” ，甘肅慶陽分行華池支行、西藏日喀則分行營業部榮獲“年度最佳社會責任特殊貢獻網點獎” ，建行三亞百年職校資助項目榮獲 “年度公益慈善優秀項目獎

97、” 。在 2016 中國企業可持續競爭力年會上 , 在中國企業 200 強公眾透明度評價研究的基礎上，以優異成績榮獲 “最佳社會溝通創新獎” 。被 2016 中國公益年會評為“影響中國公益100 家企業” 。60社會責任實踐亮點董事長致辭社會責任管理社會責任業績社會認可與反饋公司基本信息公司基本信息中文注冊名稱：中國建設銀行股份有限公司英文名稱：China Construction Bank Corporation香港聯合交易所上市交易股份代號：939上海證券交易所上市交易股票代碼：601939注冊地址：中國北京西城區金融大街 25 號郵政編碼：100033法定代表人：王洪章公司總部所在地：北

98、京國際互聯網網址：無線網址：客戶服務熱線：86-10-95533營業特色：我行多項核心經營指標居于市場領先地位，在保持基礎設施、住房金融等傳統業務優勢的同時，大力發展投資銀行、信用卡、電子銀行、私人銀行、消費金融等新興業務；不斷優化業務和管理流程，加大信息系統等基礎建設投入，持續提升風險防控能力和市場競爭力。加入的組織機構：我行是中國銀行業協會、中國紅十字總會、中國金融教育發展研究基金會、中國國際經濟交流中心、海峽兩岸關系協會等理事單位。61獨立鑒證報告報告編制說明附錄獨立鑒證報告62社會責任實踐亮點董事長致辭社會責任管理社會責任業績社會認可與反饋公司基本信息63獨立鑒證報告報告編制說明附錄6

99、4社會責任實踐亮點董事長致辭社會責任管理社會責任業績社會認可與反饋公司基本信息報告編制說明報告編制依據：本報告根據香港聯合交易所環境、社會及管治報告指引 （簡稱“ESG 報告指引” ） ，上海證券交易所上海證券交易所上市公司環境信息披露指引 、 公司履行社會責任的報告編制指引 （統稱“上交所指引” ） ，及全球報告倡議組織（Global Reporting Initiative，簡稱為“GRI” ）發布的可持續發展報告指南編寫。同時滿足中國銀監會關于加強銀行業金融機構社會責任的意見 、中國銀行業協會中國銀行業金融機構企業社會責任指引的相關要求。報告保證方法：普華永道中天會計師事務所（特殊普通合

100、伙）對我行根據香港聯合交易所 ESG 報告指引、上交所指引的披露要求和 GRI 發布的可持續發展報告指南所編制的本報告進行獨立有限鑒證。報告獲取途徑：印刷版報告備置地點為我行公共關系與企業文化部，電子版報告可在我行網站（http:/）下載。報告以中文編寫，附英文翻譯文本，若有差異以中文版本為準。聯系方式：中國北京西城區金融大街 25 號，中國建設銀行股份有限公司公共關系與企業文化部，郵編：100033，傳真：86-10-66212659中國建設銀行股份有限公司（以下簡稱我行）每年發布年度社會責任報告，時間范圍為每年的1月1日至12月31日，報告范圍包括總部及境內外附屬分支機構。報告于2017年

101、3月28日經公司董事會審議通過。我行董事會及全體董事保證本報告內容不存在任何虛假記載、誤導性陳述或重大遺漏，并對其內容的真實性、準確性和完整性承擔個別及連帶責任。本年度報告數據的獲取和計算方法與以往年度報告相比沒有重大改變，報告財務數據來源于經審計的年度A股財務報告。65獨立鑒證報告報告編制說明附錄附錄66社會責任實踐亮點董事長致辭社會責任管理社會責任業績社會認可與反饋公司基本信息67 獨立鑒證報告報告編制說明附錄68社會責任實踐亮點董事長致辭社會責任管理社會責任業績社會認可與反饋公司基本信息69獨立鑒證報告報告編制說明附錄70社會責任實踐亮點董事長致辭社會責任管理社會責任業績社會認可與反饋公

102、司基本信息71獨立鑒證報告報告編制說明附錄Corporate Strategy and Social Responsibility Management 78Strategies and Implementation of Corporate Social Responsibility 79Strategies of Corporate Social Responsibility 79Progress and Implementation of Strategies 80Corporate Governance 82Shareholders General Meeting 83Board of

103、 Directors 83Board of Supervisors 84Senior Management 84Social Responsibility Performance 85A Bank that Serves the Public 85Supporting the Countrys Real Economy 85Enhancing Customer Satisfaction 86Promoting Inclusive Financial Services 87Protection of Consumer Rights and Interests and Promoting Fina

104、ncial Education 89A Bank that Promotes Livelihoods 91Serving the “Three Rurals” 91Supporting Small and Micro Enterprises 92Supporting Improvements in Housing Conditions 94Pension-Related Financial Services 94747678Highlights of the Implementation of Social ResponsibilityChairmans StatementSocial Res

105、ponsibility ManagementA Low-Carbon and Environmentally Friendly Bank 95Supporting Green Credit 95Expanding E-banking Business 96Low Carbon Operations 97Waste Treatment 99A Bank for Sustainable Development 100Maintaining Operational Continuity 100Protecting Interests of Employees 101Commitment to Com

106、pliant Operations 104Investor Returns 105Supplier Management 106Targeted Poverty Alleviation 107Staff Volunteers 108Public Welfare and Charity Work 109Social Recognition and Feedback 114Corporate Information 115Independent Assurance Report 116About the Report 120Appendix 12174Highlights of the Imple

107、mentation of Social ResponsibilityChairmans StatementSocial Responsibility ManagementSocial Responsibility PerformanceSocial Recognition and FeedbackCorporate InformationHighlights of the Implementation of Social Responsibility75Independent Assurance ReportAbout the ReportAppendixHighlights of the I

108、mplementation of Social ResponsibilityChairmans StatementSocial Responsibility ManagementSocial Responsibility PerformanceSocial Recognition and FeedbackCorporate Information76Chairmans StatementCommitment to serving the real economy and actively supporting the national development strategy. We cont

109、inued to closely follow and study the prospective business opportunities brought by the implementation of the 13th Five-Year Plan, supply-side structural reform and strategies such as the integration of the Yangtze River Economic Belt, Beijing-Tianjin-Hebei integration and the Belt and Road initiati

110、ve. CCB has provided quality and efficient integrated financial services for major national projects by utilizing its strengths in infrastructure construction, project cost consulting and comprehensive licenses. As of the end of 2016, the Banks total assets amounted to RMB 20.96 trillion. Loans to t

111、he infrastructure sector increased by RMB 188.371 billion and tax payments amounted to RMB 80.294 billion.Commitment to promoting inclusive financial services and coordinated social and economic development. CCB has continued to improve the support mechanism for inclusive financial services, which f

112、ocuses on serving such fields concerning peoples livelihoods as the new type of urbanization, the “Three Rurals”, the small and micro enterprises, “mass entrepreneurship and innovation”, affordable housing, education and health-care. The Bank also continued to improve its customer service quality an

113、d customer experience, and has taken effective measures to ensure the protection of consumer rights and interests. As of the end of 2016, the Banks agriculture-related loans balance amounted to RMB 1,693.968 billion. Balance of loans to small and micro enterprises amounted to RMB 1,441.892 billion,

114、an increase of RMB 164.013 billion on the previous year. The Bank also provided affordable individual housing loans of RMB 9.796 billion to 34,600 low- and middle-income families.Commitment to promoting ecological civilization and assigning great importance to global climate change. We have continue

115、d to build a “low-carbon and environmentally-friendly bank” by formulating a green credit development strategy and developing green credit as the focus of our business. As of the end of 2016, the Banks green credit balance amounted to RMB 889.221 billion. We were also committed to developing electro

116、nic banking operations in order to lower costs for customers and save resources for the community. The Bank has 240 million online banking personal customers, 223 million mobile banking customers and 36.23 million WeChat banking customers. At the same time, the Bank adopted a low-carbon operation by

117、 minimizing energy consumption, reducing carbon emissions in daily management and operation, and advocated energy saving fulfilled by staff.2016 marked the first year of the implementation of Chinas 13th Five-Year Plan and of the decisive stage in building a moderately prosperous society in all resp

118、ects. It was also a crucial year in carrying out structural reform. During the year, China Construction Bank (“CCB”, “the Bank” or “the Group”) achieved outstanding results by forging ahead with reforms and striving towards the transformation in five aspects to build a bank featuring integration, mu

119、lti-functional service, intensive development, innovation and smartness. Confronted with tough environment, CCB and all its staff pushed through reforms and promoted development with concerted efforts, achieving steady, stable and strong progress in all lines of business and the coordinated developm

120、ent of scale, quality and profitability, and in the meantime further enhancing its market competitiveness and value creation ability and undertaking the responsibilities of a large banking institution in driving the sustainable development of the economy, environment and society. Independent Assuran

121、ce ReportAbout the ReportAppendix77Commitment to poverty alleviation through targeted measures and active participation in poverty alleviation. CCB formulated the “13th Five-Year” work plan for financial services for poverty alleviation, providing easier access to credit of poverty-stricken areas, d

122、eploying poverty alleviation staff to provide assistance at the grassroots level and effectively advancing financial services for poverty alleviation. As of the end of 2016, the Banks loans balance for poverty alleviation through targeted measures amounted to RMB 94.824 billion, registering an incre

123、ase of RMB 17.324 billion or 22.35% from the beginning of the year; 86,300 registered poor secured employment and saw increases in income as a result of the support provided for enterprises and individuals in poverty-stricken areas through credit; targeted poverty alleviation donations amounted to R

124、MB 42.90 million. CCB continued to carry out charitable activities in such fields as education, health-care, poverty relief and disaster relief and promoted its corporate brand strategy for public good.Looking ahead to 2017, challenges and opportunities remain intricately interwoven. On the one hand

125、, downward pressure still exists for the Chinese economy and changes and uncertainties still exist in the financial sector. On the other hand, Chinas supply-side structural reform, economic restructuring and industrial upgrading will bring new and greater opportunities as new technologies, business

126、landscape, and demands create room for new development. We will remain committed to the spirit of innovation with the utmost passion, confidence and determination. The Bank will continue to move forward with its transformation, live up to the trust and support that our stakeholders have placed in us

127、 and remain dedicated to build a world class banking group with top value creation capability, while striving for greater contributions to the realization of the “Chinese Dream”.Wang HongzhangChairman China Construction Bank CorporationChairmans StatementSocial Responsibility ManagementSocial Respon

128、sibility PerformanceSocial Recognition and FeedbackCorporate Information78Highlights of the Implementation of Social ResponsibilitySocial Responsibility ManagementCorporate Strategy and Social Responsibility ManagementThe Banks mission is to provide better service to its customers and increase value

129、 for shareholders; build a broader career path for its employees; and fully assume the role of a responsible corporate citizen.The Banks vision is to build a world class banking group with top value creation capability.Integrity, Impartiality, Prudence, Creation.VisionCore ValuesMissionCorporate Vis

130、ion, Mission and Core ValuesIndependent Assurance ReportAbout the ReportAppendix79Strategies and Implementation of Corporate Social ResponsibilityStrategies of Corporate Social ResponsibilityWhile focusing on the real economy and maintaining a customer-centric strategy, CCB has continuously engaged

131、in the innovation of its products and services. By achieving steady and sound development in all its business segments, CCB is transforming into:Chairmans StatementSocial Responsibility ManagementSocial Responsibility PerformanceSocial Recognition and FeedbackCorporate Information80Highlights of the

132、 Implementation of Social ResponsibilityProgress and Implementation of StrategiesBasic Management: The Bank has a stakeholders participation system in place and continuously seeks to improve it in order to meet the expectations and needs of its stakeholders. Through regular communication with its st

133、akeholders, the Bank has continued to improve the basic management of its corporate social responsibility work.The Bank commissioned an external professional organization to compile 489 social responsibility indicators and conducted substantive analysis in accordance with the requirements of GRI 4.

134、By interviewing clients, shareholders, regulatory bodies, staff, suppliers, media, CSR experts and NGOs, the Bank identified important social responsibility topics, including support for green credit, increasing customer satisfaction, promoting inclusive financial services, implementing staff incent

135、ive programs and maintaining operation continuity. While adopting a more standardized and scientific approach to compiling a corporate social responsibility report, the Bank also laid the foundation for establishing a stringent management system in the future.Independent Assurance ReportAbout the Re

136、portAppendix81Team building: The Bank has built a sound social responsibility management system covering senior management, all relevant departments at the Banks head office, all tier-one branches, all operating entities, overseas branches and subsidiaries. The Social Responsibility Office of the Pu

137、blic Relations & Corporate Culture Department at the head office is responsible for organizing and implementing the work, with a working team comprising departments at the head office, branches and subsidiaries in China and abroad. Information disclosure: The Bank published the Corporate Social Resp

138、onsibility Report for the eleventh consecutive year since its listing in Hong Kong in October 2005 to disclose to the public its philosophy on corporate social responsibility, the progress and effectiveness of implementing corporate social responsibility strategies, and the improvements the Bank has

139、 made based on the feedback it has obtained from stakeholders on how to better fulfill its corporate social responsibilities.Chairmans StatementSocial Responsibility ManagementSocial Responsibility PerformanceSocial Recognition and FeedbackCorporate Information82Highlights of the Implementation of S

140、ocial ResponsibilityCorporate GovernanceThe management structure of the BankIndependent Assurance ReportAbout the ReportAppendix83Shareholders General MeetingThe shareholders general meeting is the Banks organ of power. On June 17 in 2016, the Bank convened the 2015 shareholders annual general meeti

141、ng, during which proposals regarding the following subjects were considered and approved, including the 2016 report of the Board of Directors, the report of the Board of Supervisors, the final accounts report, profit distribution plan, budgets for fixed asset investments in 2016, remuneration policy

142、 for the Board of Directors and Board of Supervisors for 2014, the election of members for the Board of Directors and Board of Supervisors, the appointment of external auditors for 2016 and the amendment to the impact of diluted immediate return from preference share issuance and measures to make up

143、 the return. Board of DirectorsThe Board of Directors is the executive body of the shareholders general meeting and is accountable to it. There are five committees established under the Board: the strategy development committee, audit committee, risk management committee, nomination and compensation

144、 committee and social responsibilities and related-party transactions committee. As of the end of 2016, the Board of Directors consisted of thirteen directors, including four executive directors, three non-executive directors and six independent non-executive directors. Mr. Wang Hongzhang is Chairma

145、n of the Board of Directors. In 2016, the Board of Directors duly carried out the resolutions of the shareholders general meeting and proposals authorized by the shareholders general meeting. The Board of Directors convened a total of seven meetings respectively on January 19, March 30, April 29, Ju

146、ne 16, August 25, October 27 and December 20. During the meetings, proposals were deliberated and passed, including budgets for fixed asset investments, financial statements, profit distribution, nomination of director candidates, and appointments of senior management. Information was disclosed in a

147、ccordance with the requirements of relevant laws and listing rules of the place where the Bank is listed.The Social Responsibilities and Related-party Transactions Committee is composed of four directors: the independent non-executive director Mr. Zhang Long is the chairman and the committee members

148、 include one executive director Mr. Zhang Gengsheng and two independent non-executive directors Mr. Zhong Ruiming and Mr. Murray Horn. In 2016, the Committee convened four meetings, with a view to improving management systems and techniques for related-party transactions, optimizing a new generation

149、 of related-party transaction management system, strengthening the application of related-party transaction audit results, pushing forward the continuous improvement in the Groups management of related-party transactions. The Committee also monitored the Banks fulfillment of social responsibilities

150、relating to green credit, protection of consumer interests and rights, and contributions to public welfare.Chairmans StatementSocial Responsibility ManagementSocial Responsibility PerformanceSocial Recognition and FeedbackCorporate Information84Highlights of the Implementation of Social Responsibili

151、tyBoard of SupervisorsThe Board of Supervisors is the supervisory authority at the Bank and is accountable to the shareholders general meetings. A supervising committee and a financial and internal control supervising committee were established under the Board of Supervisors. As of the end of 2016,

152、the Board of Supervisors consisted of seven supervisors, including three shareholder representative supervisors, three staff representative supervisors and one external supervisor. There were five male and two female supervisors. Mr. Guo You is Chairman of the Board of Supervisors.In 2016, the Board

153、 of Supervisors convened eight meetings respectively on January 29, March 10, March 30, April 29, June 28, August 25, October 27 and December 20. Major resolutions were deliberated and approved at the Board of Supervisors meetings, including reports from the Board of Supervisors, performance apprais

154、als reports, periodic financial reports, profit distribution plans and work plans for supervision.The Board of Supervisors supervised the Banks financial status, internal control and risk management by reviewing its financial reports and profit distribution plans, off-site analysis, on-site investig

155、ations, and listening to keynote presentations. The Board of Supervisors supervised the performance of the Board of Directors, senior management and its members by sitting in their meetings, verifying information, reviewing performance reports, and conducting performance evaluations and face-to-face

156、 meetings.Senior ManagementThe senior management is the executive body of the Bank and is accountable to the Board of Directors and supervised by the Board of Supervisors. The Banks senior management, which comprises the President and other members of the senior management, exercises its functions a

157、nd powers to organize and carry out operation management activities in accordance with the law, regulations, the Articles of Association, and the authorization of the shareholders general meeting and the Board of Directors. As of the end of 2016, senior management at the Bank consisted of ten member

158、s, including one president, five vice presidents, one secretary of the Commission for Discipline Inspection, one chief risk officer, one chief financial officer, and one secretary to the Board of Directors. Mr. Wang Zuji is the President of the Bank.Senior management organizes and carries out operat

159、ion management activities in accordance with the Banks Articles of Association and authorization by the Board of Directors. Senior management also devises integrated operation plans according to the strategies and targets set by the Board of Directors; reports regularly to the Board of Directors on

160、strategy implementation status; analyzes and evaluates internal and external conditions; develops operation strategies and management measures and makes timely adjustments based on market changes. Senior management also invites directors and supervisors to join important meetings to hear their opini

161、ons and suggestions; and maintains close contact with the Board of Directors and Board of Supervisors to enhance operation and management capabilities and efficiency.For details on the Banks corporate governance, please refer to the Corporate Governance Report in the Banks 2016 Annual Report issued

162、during the same period. Independent Assurance ReportAbout the ReportAppendix85Social Responsibility PerformanceA Bank that Serves the PublicSupporting the Countrys Real EconomyKeeping focused on the overall interest, CCB closely aligned with national policies to support Chinas economic and social tr

163、ansformation by raising the quality of services provided to support the countrys real economy. The Bank continued to closely follow and study the business opportunities brought about by such national strategies as the 13th Five-Year Plan, supply-side structural reform, the integration of the Yangtze

164、 River Delta Economic Zone and the Beijing-Tianjin-Hebei region, and the Belt and Road initiative. CCB leveraged its advantages in infrastructure construction, project cost consulting and possessing a comprehensive operating license to effectively serve the real economy and provide quality and effic

165、ient integrated financial services for major national projects. The Bank formulated targeted and differentiated credit policies and non-credit based financing policies to serve national strategic needs and the going global of enterprises. At the same time, CCB answered the call to lower fees and pro

166、vide better rates by reducing swipe fees, effectively easing the burden on businesses and providing inclusive financial services for the benefit of the people. As of the end of 2016, CCBs total assets amounted to RMB 20.96 trillion. Loans to the infrastructure sector increased by RMB 188.371 billion

167、 and tax payments amounted to RMB 80.294 billion. The Bank also contributed to trade facilitation and RMB internationalization, achieving continuous rapid growth in its cross-border business with cross-border RMB settlement amounting to RMB 2.53 trillion.According to the Society for Worldwide Interb

168、ank Financial Telecommunication (SWIFT), the UK replaced the Southeast Asian financial hub of Singapore in March 2016 to become the largest clearing center for the renminbi outside greater China. The Chinese edition of the UK-based Financial Times reported on April 28 in an article titled UK becomes

169、 second-largest offshore RMB clearing center that Stephen Gilderdale, managing director for UK, Ireland and Nordics at Swift, credited China Construction Banks UK branch with the steady growth in renminbi clearance. CCB officially became the London renminbi clearing house in June 2014. It has since

170、provided fair, prompt, accurate and professional RMB clearing and settlement services for RMB participating banks and offshore RMB markets via its efficient and safe cross-border and offshore RMB clearing system and network. Since the London renminbi clearing house officially opened, it has seen smo

171、oth and orderly operations with a steady increase in processing volume, which topped RMB 1.2 trillion on December 1, 2016, making it the largest renminbi clearing house outside Asia. UK becoming second-largest offshore RMB clearing center with CCBs backingChairmans StatementSocial Responsibility Man

172、agementSocial Responsibility PerformanceSocial Recognition and FeedbackCorporate Information86Highlights of the Implementation of Social ResponsibilityCCB has carried out a slew of activities under the theme of Quality Service Year with the aim of enhancing service quality, efficiency, innovation ca

173、pability and service demonstration effect. Special events under ten sub-themes were held, including friendly lobby, service experience, service acceleration, long customer waiting time management, transformation and innovation of physical channels and quality service demonstration. CCB has continuou

174、sly improved on its delivery of people-oriented service and service procedures by encouraging outlets at all levels to actively innovate and utilize self-service equipment for more effective customer flow management in order to reduce customers waiting time, and to improve the quality of service acr

175、oss the Banks branch network through multiple dimensions. CCB continued to organize staff to participate in customer service tryouts, and commissioned third-party market research companies and employed real customers to carry out undercover inspections in order to continuously improve its service de

176、livery to the public. At the end of 2016, CCB had 5,806 customer service staff, and addressed 2,876 customers problems through customer service hotline in the year of 2016. The Bank has continued to promote innovation in its products and services, realizing more than 1,900 items of product innovatio

177、ns in the year in order to meet customers ever-evolving financial needs. CCB has promoted smart services, conducted independent R&D on smart ATMs, launched new physical customer service channels and completed the installation of 43,000 smart ATMs. By employing big data analytics, differentiated and

178、customized product offerings, the Bank has met its customers investment and wealth management needs and won their confidence. CCB has launched specialized wealth management products for different groups of customers such as payroll processing customers, new customers, county-level customers, senior

179、customers and mortgage customers. Committed to driving its “comprehensive, multi-functional and intensive” strategic development, CCB implemented integrated financial services with physical outlets and electronic channels to supplement each other in order to optimize and improve overall service stan

180、dards. Leveraging the Groups strengths in commercial banking, investment banking, trusts, futures, leasing, funds, insurance Item201620152014Overall satisfaction of personal customers (%)76.976.975.3Overall satisfaction of corporate clients (%)93.394.093.5Results of Overall Customer Satisfaction Mon

181、itoringEnhancing Customer SatisfactionIndependent Assurance ReportAbout the ReportAppendix87Promoting Inclusive Financial Servicesand pensions, the Bank offered comprehensive modern financial services to both corporations and individuals, and continued to strengthen its value creation capabilities.

182、CCB has 14,985 business institutions in the world. The Bank has accelerated the internationalization of its operations, setting up overseas institutions in 29 countries and regions and providing cross-region, and multi-currency financial services to customers globally with 24/7 access. Officially la

183、unched on November 9 by CCB, DragonPay is a uniform payment brand aiming at creating a financial ecosystem based on internet thinking and centering upon customer experience. As the first ground-breaking payment service portfolio in the banking sector integrating NFC, QR code and face recognition tec

184、hnology, covering all online and offline scenarios, DragonPay came into the limelight immediately since its release. Based on an integration of all existing functions including online payment, smart phone payment and mobile payment, CCB DragonPay has launched two new products, namely CCB Wallet and

185、QR code Payment, making it the first innovative product enabling QR code payment in the banking sector since the official release of Regulations on Barcode Payment Business by Peoples Bank of China. Integrating eight major functions, namely CCB Wallet, All Card Payment, CCB QR Code, Dragon Card Clou

186、d Quickpass, Flexible Withdrawal, Payment by Friend, AA Payment, Dragon Business Owner, it features more open user experience, more diversified payment method, more enriched payment scenarios and safer payment environment as four major advantages. CCB Creates New Payment Service Trend with Official

187、Release of DragonPayOverview of Service Channel ConstructionCategoryUp toDecember 31, 2016Up toDecember 31, 2015 Number of online banking customers (10,000)24,16221,280Number of telephone banking customers (10,000) 24,19620,567Number of mobile phone banking customers (10,000)22,32118,284Number of se

188、lf-service banks 27,87224,694Number of automatic teller machines (ATM)97,53491,500Number of smart banks1212Chairmans StatementSocial Responsibility ManagementSocial Responsibility PerformanceSocial Recognition and FeedbackCorporate Information88Highlights of the Implementation of Social Responsibili

189、tyAs the first individual online self-service loan in the banking sector, the minimum amount for Express Loans is as accessible as 1,000 RMB, hence maximizing the coverage of loan applicants while meeting consumption needs in daily life; on the other hand, prudent progress has been made in personal

190、loan for entrepreneurship to meet the needs of individual business owners for financing. Within the year, CCB has granted Express Loan service for over 1.44 million customers at a total amount of RMB 52.9 billion, personal loan for entrepreneurship for 58,600 customers at a total amount of RMB 49.7

191、billion as well as student loan for nearly 6,000 students in 29 provinces, autonomous regions and municipalities in China at a total amount of RMB 42.36 million. To contribute to the development of education, CCB is making constant effort in innovation and application of “Internet Plus” financial pr

192、oduct series to make life easier for students and faculty. Co-establishing Investment Fund for Innovation and Entrepreneurship in Universities with the Ministry of Education of China, CCB helps to channel social capital into the transfer and commercialization of scientific research achievements made

193、 in universities and innovation and entrepreneurship projects launched by university students through effective investment and financing models, hence developing a number of highly competitive innovators and entrepreneurs on campus, supporting entrepreneurship and creating jobs for university studen

194、ts. CCB stresses the accessibility of financial services for the disadvantaged by further standardizing service signs and facilities of 55 kinds in all branches, including placing signboards for accessible passageway, service hotline, parking space, emergency call button and permission for guide dog

195、 at the entrance, implementing user-friendly facilities such as aid card for the visually-challenged, baby strollers, umbrella stands, eye glasses, cash counters and counterfeit detectors, etc. at our branches, attaching signs for courtesy seats in the waiting area, and opening up courtesy counters

196、for those with special needs. Full accessibility is now guaranteed for basic financial services in all electronic banking channels. By the end of 2016, accessible passageway was made available in 8,164 CCB branches and courtesy counters in 12,964 branches.Independent Assurance ReportAbout the Report

197、Appendix89As the 8th new district on the national level, Guian New District in Guizhou Province covers 20 townships with a population of 730,000. It is an open economy pilot zone in the interior region and an important pole for economic growth for leapfrog development of Southwest China. Huaxi Branc

198、h in Guiyang, Guizhou Province has set up a physical branch and a comprehensive team to serve the residents of Guian New District, ensuring the quality of inclusive financial service in this area provided by a professional and flexible team. In the narrow space for daily operations taking place in w

199、hat used to be a residential house, our crew of seven young people has been faithful to their commitment of “based in Guian and serve Guian”, persevering in a challenging environment and refusing to be daunted by difficulties, which they call “the plate house spirit”. The team has organized “CCB ser

200、vice on the wheel” for over 30 times in villages in Huchao Township, Machang Town and Dangwu Township and public educational campaigns such as “Watch out for counterfeit bills and guard against frauds” and “Anti Money Laundering” for over 40 times, as well as distributing over RMB 900 million in lan

201、d requisition compensation, making CCB service available at the doorstep indeed. Inclusive Financial Services Shine in Guian New District, GuizhouProtection of Consumer Rights and Interests and Promoting Financial EducationWith the coordinated planning and guidance by the special committee of the Bo

202、ard of Directors, the protection of consumer rights and interests is on CCBs agenda of corporate culture building and annual business development guidelines. In 2016, Department of Protection of Consumer Rights and Interests was established to guarantee the independent and authoritative status of co

203、nsumer rights protection, which constitutes a major move in improving the management system for protecting consumer rights and interests. CCB has been active in educational campaigns such as “Month of Financial Basics Popularization” and “Financial Literacy for All Households”, during which over 150

204、,000 staff from more than 14,000 CCB branches participated in approximately 7,000 special events, distributing 6.5 million brochures or flyers, provided on-site service for nearly 3.5 million consumers and posted over 4 million messages on Wechat, Weibo and SMS. The success of these educational camp

205、aigns have won positive response from the public and earned CCB the “Award for Excellent Organization” in “Financial Literacy for All Households” in educational campaign month organized by CBRC. CCB organized many other activities, such as educational campaigns on cracking down illegal fundraising,

206、special action against illegal online transaction of bank cards, 2nd National Internet Security Campaign Week, Ten Thousand Mile Journey for Financial Literacy, and March 15 Special Campaign on Consumer Rights as well as investor education programs including Ten Thousand Mile Journey for Fund Servic

207、es, Ten Thousand Mile Journey for Precious Metal Services. The success of Ten Thousand Mile Journey for Financial Literacy has won CCB “2016 Achievement Award for Ten Thousand Mile Journey for Financial Literacy in Banking Sector in China”. Chairmans StatementSocial Responsibility ManagementSocial R

208、esponsibility PerformanceSocial Recognition and FeedbackCorporate Information90Highlights of the Implementation of Social ResponsibilityEffective measures are taken to secure the personal banking information of customers. Operation Guidelines of Personal Banking Customer Information Management of Ch

209、ina Construction Bank (Trial) has been formulated to further clarify the principles for use, management procedures and secured access of personal customer information, with the review and approval mechanism built and improved and risk management strengthened for IT outsourcing. Improvements have als

210、o been witnessed in the supervision and management of customer complaint settlement, with consistent service quality monitoring and optimization, renovation and innovation of products and services in order to enhance the quality of customer service. A supervision and management mechanism is now in p

211、lace to receive and handle complaints and secondary complaints from customers unsatisfied with the handling of their claims. More efforts are put into follow-up and return visits of the outcome of complaint handling, making sure that a response is finalized for every complaint case and aiming to ach

212、ieve 100% satisfaction. Meanwhile, CCB has been sticking to the business philosophy of “customer-centeredness”, securing our leading position in Chinas banking sector in terms of the supervision and evaluation system for customer service quality, which is being built gradually since 2007 and enables

213、 us to precisely target our product and service improvement as well as enabling consistent improvement of service quality through constant monitoring of customer service quality. Survey results show that in 2006, the overall satisfaction of CCBs personal customers remains on the same level as the pr

214、evious year, 3.3% higher than average in the banking sector.In July, a CCB customer Mr. Zhuang presented his Hong Kong and Macau Pass for e-banking service at Shuibao Sub-branch, Xiamen Branch of CCB. After verifying his ID at the counter, it was found that Mr. Zhuang had replaced his pass and the c

215、onsistency of the two passes had to be verified and the pass number needed to be renewed before his request can be processed. Handling all these procedures would normally be a rather time-consuming process, but Mr. Zhuang was scheduled to leave Xiamen for some urgent matters and the costs for anothe

216、r round trip would be quite high. The sub-branch contacted the branch office immediately, sent an urgency request for retrieval of original ID documents at the opening of the account, and immediately notified the customer once the information retrieval was completed for follow-up service. Mr. Zhuang

217、 gave very positive comments on the efficiency of this entire process in CCB. Aiming for Premium Quality Customer Care with Sincerity and ResponsibilityIndependent Assurance ReportAbout the ReportAppendix91Case 1: In January, Changsha University of TCM Sub-branch, Hunan Branch of CCB foiled an attem

218、pted criminal case of fraudulent use of identity. The criminal claimed to be a customer reporting the loss of password and requesting cash withdrawal. The bank teller found him suspicious and contacted the owner of the account, Zeng, and sought assistance from the police, who eventually detained the

219、 criminal. Case 2: In March, an elderly man almost in his 70s requested a bank transfer at the counter of Xiongzhou Road Sub-branch, Xiong County Branch of Hebei Province. The duty manager became alerted as the elderly man told him that the money was to be transferred to a stranger, and tactfully st

220、arted a conversation. Knowing that the man was being persuaded to pay an immediately refundable amount of RMB 10,000 for a free gift of home appliance, the duty manager patiently explained for one hour, finally convincing the man that the entire matter was an attempted fraud, and possible economic l

221、oss was eventually avoided. Case 3: In August, a panicking customer was received at Daguang Road Sub-branch, Jiangsu Branch of CCB, claiming that he had received an SMS notice that an amount was deducted from his bank account together with a verification code, followed by a telephone call informing

222、him that he had spent over RMB 20,000 on an online shopping website. As the customer explained that the order did not exist, the caller inquired him of the verification code under the pretext of refund. The customer was about to disclose his verification code when he was stopped by our staff just in

223、 time. The teller was informed of what happened and assisted the customer to check the transaction details, concluding that it was a fraud attempt, where the swindler deciphered the account password based on leaked customer information and transferred the balance from the savings account into the ma

224、rgin account, creating a falsified impression of outbound transfer in an attempt to defraud. The teller then promptly helped the customer to transfer the amount back to his savings account, and was thanked for quick response and readiness to help. Protecting Customers Banking Assets A Bank that Prom

225、otes LivelihoodsServing the “Three Rurals”In addition to releasing Opinions on Guiding the “Three Rurals” (agriculture, rural area and farmers) Marketing, CCB leverages on the existing competitiveness in infrastructure and launched numerous innovative financial products including New Countryside Loa

226、n, Urbanization Loan, PPP Model Loan Series, Loan for Government-Purchased Services, etc., providing stronger support for rural infrastructure and public services. Under the precondition of legitimacy and compliance, CCB explores into new collateral models with agricultural machinery, means of trans

227、portation, income right of contracted farmland, etc. as subject matters, and has innovatively designed contracted farmland managing right mortgage and rural collective construction land use right mortgage. CCB has strengthened cooperation with agriculture-related financing assurance and insurance in

228、stitutions, seeking to construct a multi-layer credit guarantee system. Chairmans StatementSocial Responsibility ManagementSocial Responsibility PerformanceSocial Recognition and FeedbackCorporate Information92Highlights of the Implementation of Social ResponsibilityAs of December 31, 2016, agricult

229、ure-related loans amounted to RMB 1,693,968 million and loans to new countryside construction were RMB 56,838 million. CCB has been actively engaged innovating supportive loans for the agricultural sector and gradually improved procedures for such loans. A total of RMB 6.6 billion in supportive loan

230、 for agricultural sector has been granted for nearly 24,000 rural households throughout the year.Heilongjiang Province is one of the key regions in ensuring food security in China. In this breadbasket of Northern China, the availability and affordability of financing in rural area stand out in parti

231、cular. Due to imperfections in rural financial system and limited diversity of financial products, severe shortage is observed in the scale and total supply of credit granted by financial institutions such as rural credit cooperatives and local commercial banks. To meet the needs for industrialized

232、agriculture including scaled-up farming and animal husbandry and agri-product processing, Heilongjiang Branch of CCB has defined a “Three Rurals” business development model featuring “one chain and two wings” based on the local characteristics of Heilongjiang Province of large-scale agricultural pro

233、duction. “One chain” refers to credit support for the entire industrial chain integrating planting, procurement, storage, processing and distribution of agricultural products with agricultural industrial chain as the backbone and industrialized operation of agriculture as the center. “Two wings” ref

234、er to supporting the development of Heilongjiang reclamation area centered upon BeiDaHuang Farms & Land Reclamation Group with comprehensive financial services; on the other hand, it includes credit support for new rural business entities in the province, centering upon financial products with rural

235、 land management right as collateral for credit, aiming at promoting the development of new rural business entities. For the Breadbasket of Northern China Supporting Small and Micro Enterprises Overview of Support for Small and Micro EnterprisesProject CategoryUp toDecember 31, 2016Up toDecember 31,

236、 2015 Up toDecember 31, 2014 Number of small and micro enterprise loan customers (10,000)30.8925.1924.21Loan balance for small and micro enterprises (RMB 100 million)14,418.9212,778.7911,429.28Note: Statistical calculation based on the new categorization criteria for enterprises by four ministries (

237、commissions) (including individual business owners and small/micro enterprise owners) Independent Assurance ReportAbout the ReportAppendix93CCB sticks to the strategic commitment to serving small and micro enterprises. By innovating service models, optimizing business procedures and improving servic

238、e channels, we constantly build our financial service capacity for small and micro enterprises, making financial resources available for their ever-growing dynamism in real economy. In 2016, CCB has identified serving small and micro enterprises as a key area in boosting real economy and contributin

239、g to innovation and entrepreneurship. Through strengthening the application of big data and internet technology in precisely meeting the financing needs of small and micro enterprises and promoting technology-enabled finance and big data products such as “seven loan plans and one overdraft plan”, CC

240、B has been exploring into building an internet financial service ecosystem for small and micro enterprises so as to provide more convenient and efficient services while expanding the availability of customer services. Our brand of “small enterprise, ambitious business” has earned much acknowledgemen

241、t and recognition from the public.Case 1: A national-level high-tech enterprise for the R&D and production of consumables of ultra-high cleanliness, with multiple innovations having passed tests by competent authorities, this company based in Guangdong is now facing a challenge, “Our company is dedi

242、cated to R&D of consumables of ultra-high cleanliness and our most valuable asset is these sheetsour patent certificates, whose value goes unrecognized by all banks. Worse still, given the current economic situation, it would be unrealistic to expect a bank loan without real property as collateral.”

243、 Mr. Zhang, chair of the board of directors, expressed with a mixed feeling as orders flooded in. In this context, CCB Guangdong Branch has tailored special credit products for small and micro high-tech enterprises featuring light asset and high growth, i.e. patent right pledge loan based on assessm

244、ent of invention patents of the enterprises products. This has gradually ushered the company onto a fast track of development. “We have been in contact with many banks, and CCB is the only one recognizing the value of these sheets!” These remarks by the chair of the board of directors have represent

245、ed the feelings of numerous small and micro high-tech enterprises as customers of CCB. Case 2: An IT company in Fujian specializing in R&D of digital security technologies, products and application software owns five patents. During the past two years, tremendous market potential is expected for the

246、 patented technologies and services owned by the company as the need for security and timeliness for information and communication in local residential communities; while the company is challenged by shortage of research funds at the same time. Knowing that “Quick Loan for Small and Micro Enterprise

247、s” offered by CCB may use the existing retrievable information of the company without further application files, while allowing whole-process online self-service, the owner of the company pledged the financial assets in CCB under his personal account as he applied for the “Quick Loan for Small and M

248、icro Enterprises”, of which all processes of approval, contract signing, pledge and payment were completed within a matter of five minutes. The customer exclaimed, “This is utterly efficient! Surely the market potential of this product is promising.” Cases of Support for Small and Micro Enterprises

249、Chairmans StatementSocial Responsibility ManagementSocial Responsibility PerformanceSocial Recognition and FeedbackCorporate Information94Highlights of the Implementation of Social ResponsibilitySupporting Improvements in Housing ConditionsOverview of Support for Improvement in Housing Conditions Pr

250、oject CategoryUp toDecember 31, 2016Up toDecember 31, 2015 Up toDecember 31, 2014 Balance of personal housing loans (RMB 100 million)35,856.4427,738.9522,538.15Balance of personal housing loans from provident fund (RMB 100 million)18,534.8915,104.2311,833.33Balance of loans for social housing develo

251、pment (RMB 100 million)355.02446.98709.48CCB actively implements the countrys macro regulation and control policies, identifying support of residents reasonable housing needs as a key area, constantly optimizing operational procedures and enhancing service quality. Throughout the year, CCB has grant

252、ed commercial personal housing loan for nearly 2.53 million customers and housing provident fund loan for nearly 1.4 million customers, while providing RMB 9.796 billion for personal social housing loan for 34,600 low-income families. In response to the central governments requirement for pilot proj

253、ects of social housing construction project with the support of provident fund, CCB is strongly involved in provident housing fund loan services. On the basis of controllable risk and sustainable business operations, CCB takes initiative in supporting social housing construction including affordable

254、 housing, shanty area rebuilding and public rental housing. By the end of 2016, a total loan of RMB 52.733 billion was granted for social housing supported by provident housing fund. Pension-Related Financial ServicesWith “faithful to entrusted mission, operating in the service of pension” as its bu

255、siness philosophy, CCB Pension Management Co., Ltd. provided one-stop comprehensive pension-related financial services based on its qualifications as enterprise annuity trustee, account manager and investment manager. Qualified for releasing pension-related financial products, CCB Pension Management

256、 has developed closed-end pension products, floating-rate and fixed-income open-ended products and group pension products, forming a comparatively well-structured portfolio system to meet customers need of value retention and increment of funds. The company provides support for strengthening the fir

257、st pillar of Chinas pension system with innovative products as well as investment and credit models. Meanwhile, the needs for old-age pension of rural residents have never been neglected by the company, which has launched suitable products to make up for the absence of commercial pension-related fin

258、ancial services in rural China. Independent Assurance ReportAbout the ReportAppendix95 A Low-Carbon and Environmentally Friendly BankSupporting Green CreditGuided by the principle of “awareness generation, capacity building, innovation driven and responsibility fulfillment”, CCB green credit acceler

259、ates business development in eco-friendly fields, prevents environmental and social risks and enhances awareness and performance of social responsibility, known as the three major missions. -Awareness generation: bear in mind the concept of green credit development, identify the development of green

260、 credit as a strong guarantee for sustainable development over the long term, constantly optimize asset structure and build up risk withstanding capacity. -Capacity building: enhance capacity of business operations and management, improve the prospective insight and effectiveness in risk management,

261、 adapt to the banks need of green credit development. -Innovation driven: remain close to the market, broaden the mindset, take more proactive steps in product and service innovation, lead the business development of green credit. -Responsibility fulfillment: promote low-carbon operations throughout

262、 the entire CCB, create a friendly working environment, improve training for professionals and fulfill CCBs social responsibility and duties dynamically and effectively. Short-term goal: build a safeguard system for green credit development, develop the awareness of environmental and social risk con

263、trol throughout CCB, strive to undergo the shift from a traditional business philosophy to a green business philosophy within 2 years, gradually increase the contribution of green credit to the business profitability of CCB. Long-term goal: integrate economic benefit, social benefit and ecological b

264、enefit and seek evolution and transformation into a green bank. Green Credit Development Strategy of China Construction BankOverview of Green CreditProject Category Up toDecember 31, 2016Up toDecember 31, 2015Up toDecember 31, 2014Balance of green credit (RMB 100 million)8,892.217,335.634,870.77Emis

265、sion reduction of standard coal equivalent (10,000 tons) 2,633.152,285.241,969.58Emission reduction of carbon dioxide equivalent (10,000 tons) 5,958.845,298.744,653.39Emission reduction of COD (10,000 tons) 20.2915.3814.23Emission reduction of ammonia nitrogen (10,000 tons) 2.391.851.33Emission redu

266、ction of sulfur dioxide (10,000 tons) 18.8612.3913.08Emission reduction of NOx (10,000 tons) 3.491.701.62Reduction of water consumption (10,000 tons)103.8890.3289.91Green Credit Development Strategy of China Construction Bank has been developed and approved by the board of directors. The Strategy in

267、cludes 4 guiding concepts, 2 strategic goals, 15 specific tasks and 10 safeguard measures. CCB has issued Green Credit Implementation Scheme and Opinions on the Guidance of Business Development, built green credit information system, continued with green credit evaluation management and integrated g

268、reen credit into the KPI matrix. Chairmans StatementSocial Responsibility ManagementSocial Responsibility PerformanceSocial Recognition and FeedbackCorporate Information96Highlights of the Implementation of Social ResponsibilityCCB puts the concept of green development into action, identifying nine

269、areas to firmly implement the idea of “green development” by promoting and supporting the nine major areas of clean energy, clean transport, energy conservation and emission reduction, services related to energy conservation and environmental protection, resource conservation and recycling, eco-prot

270、ection and climate change adaptation, pollution prevention and control, overseas projects complying with international practice or international standard, construction of energy-saving and low-carbon industrial parks. More proactive steps have been taken in granting green credit and the percentage o

271、f green credit services has been gradually increasing throughout CCB. In addition, credit extension is strictly controlled for customers and projects violating environmental laws and regulations, unsuited for local plan for environmental protection, with outdated industrial capacity or incurring hig

272、h environmental and social risks. Nakao River Basin reconstruction project on the upstream of Zhupai River in Nanning is the first PPP construction project (integrating governmental and social capital) in Guangxi, ranking among the first batch of key projects applying for national PPP demo project.

273、CCB is the exclusive supporting bank of this project. Now, a major transformation is seen on Nakao River along the botanical garden on the upstream of Zhupai River, where the view along the riverbank is refreshing and pleasant, and discharge of wastewater has been curbed from what used to be a sever

274、ely polluted river giving off a foul smell. This project has integrated river basin management and the concept of building a sponge city, functioning as a sponge that prevents waterlogging besides meeting practical needs of the residents, which is much more than capacity expansion of pipelines. CCB

275、Guangxi Branch Supports Nakao River Project on Zhupai River, NanningExpanding E-banking BusinessCCB focuses on integrating e-banking services with environmental protection, strengthening channel building of e-banking, constantly diversifying e-banking products and services, reducing cost for custome

276、rs and economizing on social resources, while reducing negative environmental impact. Up to the end of 2016, there have been 237 million personal users and 4.86 million corporate users of online banking, 223 million users of mobile phone banking and 36.23 million users of Wechat banking. The widely

277、adopted mobile phone banking and Wechat banking have effectively met the customers need of access to banking services via their mobile devices anywhere at any time. In 2016, online AI customer service SmartWei has served over 300 million users. Since its first launch in 2013 as part of Wechat bankin

278、g service, SmartWei has witnessed constant broadening of service channels which aims at making the service ubiquitous. Now, users are granted access to 724 professional and efficient service inquiry and chatting service with zero waiting time via online bank, CCB official website, Wechat, SMS, mobil

279、e app, EasyForex, etc. Independent Assurance ReportAbout the ReportAppendix97Low Carbon OperationsCCB is much aware of global climate change and makes every effort to reduce its own environmental impact. Proactive steps have been taken in terms of low-carbon operations; energy consumption and carbon

280、 emission are reduced in daily business management by cutting business travels, encouraging staff to replace on-site meetings with videoconferencing and controlling the indoor temperature in offices. Acting in response to the central governments requirements and in accordance to relevant laws and re

281、gulations, CCB endeavored to promote the application of mature technologies in reducing energy consumption and carbon emission. The Notice on Ten Measures to Save Energy in Logistics Work in CCB Head Office helped to lower energy consumption, strengthen implementation and supervision of energy reduc

282、tion, and urge individuals to shoulder the responsibilities. Specifically, Yangqiao Datacenter was equipped with weather compensation utilities for automatic temperature control of the heating system; it aimed to prevent indoor temperature from going too high and hence reduce energy waste. A few exp

283、eriments were carried out to increase the ambient temperature of the UPS computer room inside the Yangqiao Datacenter from 22 to 25 degrees Centigrade. In addition, CCB Head Office continued to replace compact fluorescent lamps with LED lamps, reducing energy consumption in the office building. Furt

284、hermore energy conservation and water saving utilities are installed in office area, and paperless office work and double-sided printing are promoted. Throughout the year, a total of 6,016.39 tons of transaction documents and vouchers have been printed. Employees were also encouraged to save energy,

285、 opt for eco-friendly means of transportation and live a low-carbon life.Energy Conservation and Emission Reduction: In group activities, the use of cars should be arranged with one accord for the coordination of shuttle service, and CCB advocates car-sharing to avoid car running without passengers.

286、 During the waiting that lasts for over 5min, engine of cars should be turned off to cut down fuel consumption and automobile exhaust.Electricity Conservation: Energy-efficient lighting is promoted and CCB will install power saving fluorescent lamps in batches. Lights and computers should be turned

287、off after working hours, and the consumption of office equipment in standby including computers, printers and copiers should be reduced, and CCB will also intensify relevant inspection. During the holidays, power of the electrical outlet should be turned off. Property management staff should check t

288、he electric equipment twice a week, and should record and notify CCB of the cases of waste of electricity and lack of standardization in power consumption management. Paper Conservation: CCB advocates paperless office work by making full use of OA system and intranet, reduction of paper-printed mate

289、rials, as well as paper-files control. All must be double-side printed (or photocopied), exceptional requirement excluded. Waste paper is recycled by types and single-printed (or photocopied) paper should be re-used except for confidential content.Water Conservation: CCB emphasizes the daily mainten

290、ance of water equipment, water-saving taps and sanitary wares are to be changed by batch to avoiding water loss. Barrel water for office should be replaced after drinking up before the expired date to avoid the waste of “Less than half-barrel-water”. Waste Reduction: Food and dish should be supplied

291、 in a scientific way to reduce any leftovers. Different meal times should be tailor-supplied scientifically as well. “Clear your plate” Campaign is pro-actively promoted to remind staff of food-saving by less food in once and more times to get. “Clear plate” access is set up to collect the clear pla

292、te after meal to reward the good behavior. Business meal should be simplified and controlled on staff attendance. Notice on Taking Ten Measures in CCB Head Office to Save Cost and Energy in Logistic WorkChairmans StatementSocial Responsibility ManagementSocial Responsibility PerformanceSocial Recogn

293、ition and FeedbackCorporate Information98Highlights of the Implementation of Social ResponsibilityOverview of Greenhouse Gas Emission at Head OfficeOverview of Greenhouse Gas Emission at Beijing Branch20162015General bituminous coal consumption (tons)1,7501,450Natural gas consumption (10,000 cubic m

294、eters)34.3336.56Diesel consumption (tons)01.67LPG consumption (tons)11.2517.69Category I direct greenhouse gas total emission (tons of carbon dioxide)3,569.603,162.81Consumption of procured power (MWh)61,419.6559,453.15Category II energy indirect greenhouse gas total emission (tons of carbon dioxide

295、)37,097.4735,909.70201620152014Natural gas consumption (10,000 cubic meters)10.339.097.6Diesel consumption (tons)97.6997.77127.49Category I direct greenhouse gas total emission (tons of carbon dioxide)530.59503.96565.34Consumption of procured power (MWh)113,779.08114,071.01114,495.73Category II ener

296、gy indirect greenhouse gas total emission (tons of carbon dioxide) 68,722.5668,898.8969,155.40Note: 1. As the scale of operation of Head Office includes the background datacenter used throughout the entire CCB system, many pieces of equipment are in non-stop operation 24 hours a day to ensure uninte

297、rrupted financial service across the world. This explains the high energy consumption at the Head Office. 2. Calculations are made based on Guidance on Calculation and Report of Carbon Dioxide from Enterprises in Beijing released by Beijing Development and Reform Commission, and results have been ve

298、rified by related professional agencies.3. Due to voluminous statistical work for over 10,000 branch offices, the data disclosed in this report are only data from CCB Head Office and Beijing Branch; the scope of disclosure will gradually expand to the entire group in the future. Independent Assuranc

299、e ReportAbout the ReportAppendix99Overview of Resources Used at Head Office Overview of Waste at CCB Head OfficeNote: 1. Based on analysis of significance, water consumption data include only utility water and drinking water, and office paper data includes only A3 and A4 printing sheets which are us

300、ed in larger quantities. 2. Due to voluminous statistical work for over 10,000 branch offices, the data disclosed in this report are only data from CCB Head Office; the scope of disclosure will gradually expand to the entire group in the future. Note: 1. Based on analysis of significance, disposed o

301、ffice supplies include only roller ball pens, paper clips and staple pins which are used in larger quantities; disposed means of transportation include only scrapped vehicles; disposed battery includes only dry batteries which are used in larger quantities. 2. Due to voluminous statistical work for

302、over 10,000 branch offices, the data disclosed in this report are only data from CCB Head Office; the scope of disclosure will gradually expand to the entire group in the future. Category 2016Natural gas (10,000 cubic meters)10.33Gasoline (tons)101.78Diesel (tons)97.69Procured power (MWh) 113,779.08

303、Procured heating (MKJ)20,729Water consumption (tons)246,859Including: Utility water (tons)244,944 Drinking water (tons) 1,915Office paper (tons)35.83Waste TreatmentCategory 2016Disposed electronic products (tons)21.67Including: computer (mainframe)10.76 Display screen 7.79 Laptop1.21 Printer1.79 Ser

304、ver 0.12Disposed office supplies (tons)0.29Disposed means of transportation (tons)0Disposed toner cartridge and ink box 387Disposed battery (tons)0.14Chairmans StatementSocial Responsibility ManagementSocial Responsibility PerformanceSocial Recognition and FeedbackCorporate Information100Highlights

305、of the Implementation of Social ResponsibilityCCB is fully aware of the environmental impacts of its operations and has implemented rigorous cost control measures, encouraging staff to economize on office supplies, batteries and electronic goods. The disposal of scrapped electronic equipment is hand

306、led by professional operators appointed by environmental protection authorities with qualification in recycling scrapped electronic appliances, ensuring safety and environmental friendliness, effectively in compliance with green operation requirements. The partner company then categorizes, dismantle

307、s, cleans and tests the recycled appliances, and components meeting the requirements for reuse are put into secondary use as spare parts or components, hence extending the actual service cycle of electronic appliances concerned and reducing the negative environmental impact of electronic goods manuf

308、acturing. A Bank for Sustainable DevelopmentMaintaining Operational ContinuityCentering upon the overall development strategy, CCB has further strengthened comprehensive risk management in which the board of directors, the board of supervisors, senior executives and staff are jointly engaged. Relyin

309、g on team building, system tools, risk culture and comprehensive risk accountability, CCB effectively identifies, assesses, measures, monitors, controls and reports various types of risks in all institutions, businesses and operation processes, ensuring stability of asset quality and basic controlla

310、bility of all types of risk. A management system and working mechanism featuring consistency throughout the bank, strong cohesion, quick response and effective solution have been established, resulting in visible effect in business continuity management and securing the leadership position in the ba

311、nking sector. Under the precondition of security, stability and efficiency in production system operation, CCB is steadily pressing ahead with “two locations and three centers” construction with Nanhu and Daoxianghu at the core as well as new-generation system construction. CCB has established a bus

312、iness continuity securing mechanism which guarantees the security and stability of network and system running, together with an emergency management system, which enables rapid recovery in the case of sudden operative emergency event. Throughout the year, 1,640 IT-related emergency response plans ha

313、ve been developed and 2,940 technical emergency response drills organized, including 2,592 local high availability drills and 348 disaster recovery drills. Independent Assurance ReportAbout the ReportAppendix101Protecting Interests of Employees According to relevant provisions in Labor Law of the Pe

314、oples Republic of China and Labor Contract Law of the Peoples Republic of China, CCB has signed labor contracts with all on-the-job staff of contractual employment. In terms of employment management, CCB has formulated internal regulations including Measures of Labor Contract Management, Regulations

315、 on Leave and Vacation for Employees, Regulations on Management of Termination of Employment Contract as well as detailed guidelines for their implementation to protect labor rights of employees according to the law. CCB covers basic social insurance for employees including basic pension plan, basic

316、 medical insurance, work-related injury insurance and maternal insurance based on legal provisions, while providing bonus package including housing fund, enterprise annuity, supplementary medical insurance, etc. to build a stronger safety net for employees. Besides, job performance and remuneration

317、management have their roles consolidated in motivating or disciplining employees, with more opportunities for pay rise offered to grass-root level offices, front-line business operation and positions Employee Information by December 31, 2016Category Number of StaffPercentage Total number of staff (P

318、lus 5,093 labor dispatch staff)362,482100.00%Staff of ethnic minorities 19,4335.36%By gender Male staff 166,24145.86%Female staff196,24154.14%By age group Aged below 3097,38226.86%Aged 31-4080,51422.21%Aged 41-50 139,37038.45%Aged 51 -59 45,04412.43%Aged over 601720.05%By region Yangtze River Delta5

319、5,14315.21%Pearl River Delta 45,43712.53%Bohai Sea Rim Area59,71016.47%Central China 81,00822.35%West China 68,53018.91%Northeast China 36,68510.12%Head Office 15,1164.17%Overseas8530.24%Chairmans StatementSocial Responsibility ManagementSocial Responsibility PerformanceSocial Recognition and Feedba

320、ckCorporate Information102Highlights of the Implementation of Social Responsibilitydirectly generating value. Level of intensive management of performance and remuneration is constantly enhanced, and strict measures have been taken to eliminate child labor and forced labor.Staff education and traini

321、ng has been progressing year on year according to schedule, with the issuance of Opinions on CCB Education and Training in 2016. Throughout the year, CCB has launched 28,215 sessions of on-site training with a total attendance of 1.581 million, with each employee receiving 7.8 days of training, incu

322、rring a total expenditure of RMB 725 million. The total attendance in online training reached 8 million, equivalent to 1.33 million training man-days. Workers Assembly in various forms has been established on all levels of branches, which allows staff to participate in business operations. Regulatio

323、ns and measures concerning personal interests of workers are reviewed and discussed during the Assembly; representatives may contribute their insights and vocalize their opinions in various areas such as business operation and management, HR management, remuneration, bonus package and employee care,

324、 etc. Overall percentage of reply by functional departments at the Head Office is 100%. “Care Project” operates on a consistent basis, aiming at providing special relief fund for employees struck by major diseases. Head-office-level relief is offered for branches severely damaged in disaster-stricke

325、n areas such as floods due to extreme weather. Trade unions of all levels conduct home visits to front-line staff, staff from financially disadvantaged households and model staff, raising RMB 58.1610 million in special care fund. RMB 38.6082 million from staff mutual fund was granted to employees as

326、 relief fund. Besides, cultural and sports events were organized for staff to create an atmosphere of positive mentality in work and caring for health in life. Staff churn rate remained low in 2016.201620152014On-site Training Bank level for Class I branches and department level for Head Office (num

327、ber of attendance) 9641,1232,523Bank level for Class II branches, department level for Class I branches and division level for Head Office (number of attendance) 29,41332,45742,034Business manager and below (number of attendance) 1,550,3511,638,6691,850,816Online TrainingBank level for Class I branc

328、hes and department level for Head Office (number of attendees)384401348Bank level for Class II branches, department level for Class I branches and division level for Head Office (number of attendees)10,1129,6747,983Business manager and below (number of attendees)337,127341,661318,560Overview of CCB

329、Staff TrainingIndependent Assurance ReportAbout the ReportAppendix103CCB cares about working environmental safety and vocational safety for staff, with ensuring personal safety of staff as an important goal, which deserves much attention. “Month for Safety Education” was organized to enhance employe

330、es awareness for safety and security; “Creating a Safe CCB” campaign has been progressing at a deeper level with safe production inspection and removal of vocational safety hazards as key actions. Anti-terrorism, violent crime prevention, fire and safety incident drills for emergency response were l

331、aunched and staff awareness was enhanced for disaster prevention and reduction in terms of flood, earthquake, hurricane and tidal water. Notice on Conscientiously Strengthening Fire Safety Management issued by CBRC was forwarded throughout CCB, requiring for effective measures for fire safety manage

332、ment. Notice on Strengthening Personal Safety Protection for Overseas Employees was published as safety alert in the aftermath of safety incidents involving Chinese nationals in Brazil and Australia to better secure the personal safety of overseas staff. Overview of Staff Churn RateOverview of Work-

333、related InjuryNote: CCB Head Office includes Headquarter, Credit Card Center, Customer Service Center, Operation Center under Direct Management of CCB and Training Center.Category20162015By Age groupAged under 25 (%)5.04.71Aged 26-35 (%)4.34.12Aged 36-45 (%)1.11.19Aged 46-54 (%)0.40.44Aged over 55 (

334、%)00.12By RegionYangtze River Delta (%)4.03.59Pearl River Delta (%)3.13.64Bohai Sea Rim Area (%)1.41.16Central Regions (%)1.71.40West Regions (%)1.72.06Northeast Regions (%)0.80.84Head Office (%)6.16.12Overseas (%)00Category20162015Number of deaths in service (person)410Death-in-service rate (%)0.00

335、10.003Workday loss due to work-related injury (day)13,57332,428Chairmans StatementSocial Responsibility ManagementSocial Responsibility PerformanceSocial Recognition and FeedbackCorporate Information104Highlights of the Implementation of Social ResponsibilityCommitment to Compliant OperationsCCB has

336、 been constantly optimizing the internal control and compliance mechanism featuring top-down management, independence, effectiveness and clearly defined responsibility, strengthening the construction of internal control system, service procedures and standardization, and further arousing the respons

337、ibility, bottom line and “red line” awareness of executives and employees. Progress has been made in sorting out rules and regulations and in standardization of internal control, with internal control standards formulated for personal credit, personal savings, channel and business operation, settlem

338、ent and cash management, wealth management and private banking, etc. Notice on Rigorous Compliance with Requirements for Anti-Money-Laundering and Anti-Terrorism-Funding in Customer Access, Measures for Management of CCB Self-Assessment of Money-Laundering Risk and Measures for Management of Freezin

339、g Assets Related to Terrorist Activities have been formulated, clarifying requirements for compliance in anti-money-laundering and anti-terrorism-funding in customer access, designing a well-structured self-assessment indicator system and working methods for money-laundering risk, establishing worki

340、ng procedures for freezing terrorism-related assets and standardizing the business operations throughout CCB. Six training sessions on anti-money-laundering have been organized by CCB on the entire bank level. CCB has published Measures for Dealing with Staff Violating Rules and Regulation, Notice o

341、n Inspection for Staff Behaviors Violating Regulations or Disciplines, Notice on Deepening Self-Inspection and Rectification for Prevention of Tunneling, in which disciplinary and punitive measures for staff corruption are designed in order to prevent corruption and remove potential risks. Internal

342、and external agencies or personnel are able to make reports or charges against CCB-related institutions and staff via letters, online report, email, facsimile, telephone or visit. CCB attaches great importance to the application and protection of its intellectual property rights (IPR), focusing on t

343、he creation, use, protection and management of IPR. According to relevant provisions in the measures of IPR management of CCB, IPR applications for patents and trademarks are submitted in a timely manner to safeguard legitimate rights and interests concerning innovation achievements of CCB. Meanwhil

344、e, with respect to the intellectual property rights of others, CCB undertook measures to prevent risks of IPR infringements during the course of business development and management. No major cases of intellectual property right infringement were reported during the year. CCB has formulated Measures

345、for Advertising Management of CCB, providing requirements for the production and release of advertisements and IPR protection. Independent Assurance ReportAbout the ReportAppendix105Investor ReturnsCCB attaches much importance to the interests of shareholders and treat all shareholders with equality

346、. In 2016, CCB has further strengthened communication with investors, illustrating its development strategies and business performance as well as listening to feedback and suggestions from investors through regular results briefing and road show (annual, mid-term and quarterly), open day, major inve

347、stors forum, company visits and meetings, investor relations column on CCB official website, hotline and email. These efforts have been well received by the market and the general public. Up to the end of report period, CCB has a total of 426,488 shareholders, including 47,926 H shareholders and 378

348、,562 A shareholders. According to the resolution of 2015 shareholders meeting convened on June 17, 2016, a dividend of RMB 0.274 (tax included) per share was paid to all shareholders registered by June 29, 2016, totaling at approximately RMB 68.503 billion. In 2016, the social contribution of CCB pe

349、r share registered at RMB 2.73, a year-on-year decrease of RMB 0.22. Note: formula for calculation: social contribution per share=earnings per share + value added per share Value added per share = (tax paid within the year + amount paid in staff salary + loan interests paid to creditors + donations

350、- other social cost incurred by environmental pollution, etc.) shares In which the indicator “other social cost incurred by environmental pollution, etc.” was zero as no major environmental pollution incidents happened in CCB in 2016.For detailed financial information of CCB, please refer to 2016 An

351、nual Report of China Construction Bank released in the meantime. Chairmans StatementSocial Responsibility ManagementSocial Responsibility PerformanceSocial Recognition and FeedbackCorporate Information106Highlights of the Implementation of Social ResponsibilitySupplier Management Overview of Supplie

352、r Management Category Up toDecember 31, 2016Up toDecember 31, 2015Up toDecember 31, 2014Number of suppliers in Yangtze River Delta 388352292Number of suppliers in Pearl River Delta 230200181Number of suppliers in Bohai Sea Rim Area 1,3931,2311,137Number of suppliers in Central China 625247Number of

353、suppliers in West China363326Number of suppliers in Northeast China 292821Percentage of procurement expenditure from local suppliers (%)99.4999.2899.9Procurement contract performance rate (%)100100100Participation rate of external specialists (%)9.183.9612.6CSR training for suppliers (including meet

354、ings and business-related workshops) (number of sessions)282723Note: All data concerning procurement contract performance rate, participation rate of external specialists and number of CSR training sessions for suppliers (including meetings and business-related workshops) are only based on the data

355、from CCB headquarter. By the end of 2016, CCB had a total of 2,276 potential headquarter-level suppliers, among which 462 supplied CCB with products and services in the same year, incurring approximately RMB 4.142 billion in payment to suppliers.CCB has revised normative documents including CCB Guid

356、elines for Suppliers Management, with stricter control over items for centralized procurement. Establishing the system of procurement decision-making committee, collective decision-making in procurement items has been put in place. More efforts are made in survey and inspection of supplying market a

357、nd suppliers; in particular, market survey is conducted for 29 types of procured goods including banking and cash equipment so as to prevent risks from the source. Monitoring of external negative messages is strengthened, especially negative messages concerning environmental and social risks. The co

358、ncept of green procurement is implemented to encourage suppliers to produce and supply green, eco-friendly and energy-saving products, such as stricter requirements for environmental friendliness in the reexamination of office furniture for all CCB institutions and other items. Representatives of 14

359、2 suppliers were invited to the suppliers meeting for in-depth communication and discussion concerning the effective fulfillment of environmental and social responsibility in the procurement relations.Independent Assurance ReportAbout the ReportAppendix107Targeted Poverty AlleviationCCB has been eng

360、aged in targeted financial poverty alleviation with down-to-earth actions, mapping out work plan for targeted financial poverty alleviation during the 13th 5-year plan period, 2016 work plan for targeted financial poverty alleviation and work plan for fixed-point poverty alleviation on head office l

361、evel. Work meetings on poverty alleviation have been convened throughout the bank with steady steps in the organization and motivation of financial poverty alleviation. Favorable treatment is expanded for poverty-stricken regions in terms of credit resources and pricing strategies. CCB provides supp

362、ort for capital needs arising from poverty alleviation, follow the requirement of the central government to reduce or cancel financial service fees for poverty-stricken regions, and offers more effective favorable treatment for pricing policies for deposit and loan services while making bigger reduc

363、tions and exemptions of intermediary services for poverty-stricken regions. Up to the end of 2016, the loan balance for targeted poverty alleviation amounted to RMB 94.824 billion, an increase of RMB 17.324 billion compared to the beginning of the year at an increase rate of 22.35%. By providing cre

364、dit support to enterprises and individuals in financially disadvantaged areas, the registration in employment and income increase by the financially disadvantaged population has increased 86,300. A large registered population struggling in poverty have benefited from credit-supported projects includ

365、ing farmland irrigation, eco-environmental renovation, transportation infrastructure and school building.Innovative products such as governmentally purchased service loans, new rural loans, urbanization loans, PPP serial loans, etc. to offer more financial support for infrastructure and public servi

366、ces in poverty-stricken regions; As an innovative special service, “Agriculture Aid loan” for small and micro companies provide credit support for impoverished farmers, specialized farmers cooperatives or agriculture-related small and micro companies. The innovative business model of “aided guarante

367、e loan” has enhanced the availability of loans in poverty-stricken regions; With personal agriculture aid loan as the platform, innovative products focus on supporting small-amount credit for poverty alleviation for farming households to be granted to financially challenged farming households. Based

368、 on the transformation and development of CCB, comprehensive services including credit, wealth management, bonds, funds, trust and financial leasing for key projects; Innovative poverty alleviation model leveraging on e-commerce platform known as BuyCCB.com helps marketing products from poverty-stri

369、cken regions, creating jobs for the impoverished population and increasing the income of impoverished households, hence contributing to poverty alleviation and wealth creation; Through establishing sub-branches and self-service banks as well as deploying equipment in poverty-stricken regions, CCB is

370、 enthusiastic about expanding its functions and service network. “Cash withdrawal offices for farmers convenience” have been set in cooperation with trading cooperatives and tobacco retailers in poverty-stricken townships and towns where financial services are hardly available. CCBs Innovations in F

371、inancial Poverty AlleviationChairmans StatementSocial Responsibility ManagementSocial Responsibility PerformanceSocial Recognition and FeedbackCorporate Information108Highlights of the Implementation of Social ResponsibilityIn 2016, CCB budgeted RMB 42.9 million for fixed-point poverty alleviation u

372、ndertaken by the entire Bank, which was the first time that annual budget management was implemented for donation to fixed-point poverty alleviation on the branch level, which allows CCB branches to independently approve and arrange the donation funds within the budget, hence effectively enhancing t

373、he timeliness of implementing poverty alleviation projects. Donation projects for poverty alleviation mainly include road reinforcing and repairs, renovation of dilapidated houses and construction of school buildings, water supply and drainage systems, lighting projects and environment improvement f

374、or villages, construction of venues for art and sports activities and senior citizen centers, relief for impoverished households and purchase of production equipment. Innovation is also seen in resource integration, focusing on fixed-point poverty alleviation in long-term philanthropy projects of CC

375、B. For instance, villages included in fixed-point poverty alleviation plan receive more support in the implementation of long-term key philanthropy projects of CCB brand including CCB Health Express for Mothers, Growth Plan for senior high students from financially disadvantaged families, financial

376、aid plan for impoverished model hero mothers, financial support for Century-Old Vocational School in Sanya and training for Hope School teachers. In 1988, in response to the central governments call for poverty alleviation, CCB has taken the initiative in fixed-point poverty alleviation, partnering

377、with Ankang in Shaanxi Province. For the past 28 years, CCB has been consistent in fulfilling various requirements of the central government in poverty alleviation, with “poverty alleviation with genuine actions, offering help to the truly poverty-stricken” as the motto as it sent out a total of 87

378、officials for fixed-point poverty alleviation. From building factories to helping companies in marketing and distribution, from road repairs to environmental improvement in villages, from helping villagers to develop production to enhancing their livelihoodgeneration after generation of CCB staff ha

379、ve toiled with sweat and dedicated the prime years of life in Ankang. Now, in the mountains of Qinling and Daba, along the banks of River Han, CCB has faithfully remained on this beautiful yet poverty-stricken land. The name appears on the signboards of hope primary schools, is literally carved on t

380、he transportation hubs through Qinling Mountain and accompanies the residents in the mountainous region on their way towards a better life free from poverty. The heart-felt gratitude of local people and government is a manifestation of the social responsibility and duty of a major state-owned bank.

381、CCB: 28 Years of Commitment in Poverty Alleviation in AnkangStaff VolunteersMany CCB staff are enthusiastic about philanthropy and are actively engaged in volunteerism. From young employees at the beginning of their career to veterans working for decades, even retired senior executives, they have fa

382、ithfully fulfilled the core values of CCB, writing chapters of real and moving stories in the beautiful scroll of CCBs passion for philanthropy, building up favorable reputation and positive image for CCB wherever they serve. In the philanthropy awareness Independent Assurance ReportAbout the Report

383、Appendix109Public Welfare and Charity WorkSince 2005 when publicly listed, CCB has been donating to philanthropy with planning and coordination, and has enabled over 100 key philanthropy programs mainly in the areas of education, medical care, poverty alleviation, disaster rescue and relief, environ

384、mental protection, etc., donating a total of RMB 800 million. In 2016, CCBs donation for philanthropy amounted to RMB 74.42 million, among which RMB 42.90 million was dedicated to aid programs in villages included fixed-point poverty alleviation program. Another focused area covers, in the meantime,

385、 a number of long-term philanthropy programs. campaign themed “CCB Engagement in Philanthropy, Join Us and Shine”, over 420 impressive stories of philanthropy activities undertaken by CCB staff were collected. Liu Wenqian from CCB Guizhou has been taking care of her daughter with cerebral palsy for

386、the past 16 years. With the help of CCB and social workers, her paralyzed daughter managed to stand up with persevering rehabilitation efforts. Meanwhile, Liu Wenqian made a proposal for creating “Rehabilitation Home for People with Disability”, which resulted in the establishment of the first commu

387、nity rehabilitation center for people with disability in Guizhou Province helping nearly 60 people with similar physical challenge in their rehabilitation, and she herself became the responsible person ad hoc and a volunteer for the center. Moved by her story, many employees of Jinyang Sub-branch an

388、d other social workers have joined her as volunteers in this undertaking of love and care. Zhu Lechun from CCB Guangzhou Branch left Guangzhou and his family to return to his poverty-stricken hometown all alone, building a water reservoir to benefit the local residents. Investing his savings through

389、out life and eight years since his retirement, he has literally carved out a legend of the Moon Bay. With his efforts, what used to be barren and desolate with cracked soil in Zhangqiu, Shandong is now reborn as the back garden of the city with clear water, lushly growing orchards, chirping songs of

390、 birds and heart-gladdening fragrance of flowers. Min Kesheng from CCB Hubei Branch has been a swimmer since childhood and is a qualified lifeguard and swimming instructor. Always ready to offer help, he patiently offers instructions for those who love to swim, and have courageously saved eight live

391、s from drowning. Fang Zhiqin from CCB (Asia) has been enthusiastically involved in various volunteering activities organized by social organizations or CCB for over 20 years. She has visited and helped over 1,000 children with autism, people living with disability and senior citizens with no family

392、in various districts in Hong Kong and parts of Chinas mainland. Chairmans StatementSocial Responsibility ManagementSocial Responsibility PerformanceSocial Recognition and FeedbackCorporate Information110Highlights of the Implementation of Social ResponsibilityOverview of Major Philanthropy Programs

393、Implemented Project Name Partner Donation AmountProject Duration Up to December 31, 2016 Supporting for CCB Hope Primary SchoolChina Youth Development FoundationRMB 10.36 million 1996 up to present Funded the establishment of 45 Hope Schools equipped with reading rooms, computer rooms and playground

394、, funded training for nearly 500 teachersConstructing the FutureCCB Financial Aid for Senior High School Students China Education Development Foundation RMB 135 million 2007 up to present Granted RMB 135 million in financial aid for 88,500 senior high students Funding for Bainian Vocational School,

395、SanyaChina Youth Development Foundation, Beijing Bainian Vocational School for Migrant ChildrenRMB10 million 2011 up to present Annual donation of RMB 2 million to the school Love for TibetCCB and China Jianyin Investment Limited Scholarship (Student Grant) China Foundation for Poverty Alleviation R

396、MB3.5 million 2007 up to presentProvided 2.07 million RMB in financial aid for 990 students from disadvantaged families in Tibet “Health Express for Mothers” CCB Financial Aid Plan China Womens Development Foundation RMB37 million 2011 up to presentPurchased 247 vehicles for “Health Express for Moth

397、ers”, which are put into use in impoverished counties and townships in 17 provinces and autonomous regions including Xinjiang, Tibet, Gansu, Qinghai, etc. CCB Financial Aid Plan for Impoverished Mothers of Heroes China Womens Development Foundation RMB50 million 2007 up to present Granted RMB 45.56

398、million in financial aid for 14.504 hero mothers or wives Points for DreamHope Project Happy Music Classroom China Youth Development FundRMB2.17 million 2012 up to presentDonated to the construction and equipment of 87 music classrooms in primary and secondary schools in impoverished regions in 29 p

399、rovinces, autonomous regions and municipalitiesPoints for DreamTraining Plan for Music and Art Teachers in Village Schools China Literature & Art FoundationRMB0.4 million 2013 up to presentTraining for over 200 teachers “Health Express for Mothers” CCB Sponsorship ProgramOn December 27, 2016, 54 “He

400、alth Express for Mothers” vehicles, purchased with CCBs RMB 8 million donation, set out their journey from Beijing. Back then, CCB had already donated RMB 37 million in total for the purchase of 247 health express vehicles which have been put into use in poor counties and villages across 17 province

401、s and regions, including Xinjiang, Tibet, Gansu, Qinghai, Shaanxi, Independent Assurance ReportAbout the ReportAppendix111Ningxia, Inner Mongolia, Sichuan, Yunnan, Guangxi, Guizhou, Hubei, Hunan, Anhui, Hebei, Liaoning, and Jilin.The “Health Express for Mothers” donated by CCB are equipped with bed,

402、 oxygen, diasonograph, and ECG analyzer. Health express have become villagers “moving hospitals” by providing services including health consultation, charity clinics, free health check-up, distribution of medicines and health materials, free pick-up of pregnant women for childbirth, training to loca

403、l medical staff, and special aid etc., which are highly recognized by local villagers and they call it “life-saving expresses”.CCB Training Program for Rural Teachers of Hope Primary School In July and November, CCB sponsored over 100 principals and teachers of the 45 “CCB Hope Primary Schools” as w

404、ell as primary school teachers of designated poverty-stricken villages to join trainings on education management, art, and physical education. Since 1996, CCB has set up “CCB Love Fund” which has raised RMB 32.56 million by voluntary donation from 300,000 CCB staff. The annual fixed interest income

405、of this fund is used to build “CCB Hope Primary School” in poverty-stricken areas. On November 1, CCB organized a CCB hope primary school seminar themed on “Together for 20 Years”. CCBs leaders, board directors, supervisors, HQ department representatives, branch representatives, main leaders of Chin

406、a Youth Development Foundation, representatives of principals and teachers of the 45 hope primary schools, and representatives of 31 primary schools in designated poverty-stricken villages attended the seminar. “CCBs 20 Years of Effort in Building Hope Primary Schools” won the 11th Peoples CSR Best

407、Practice Award issued by .Donated RMB 0.6 million to Hebei Province Hit by Severe FloodIn July, continuous heavy rainfall in the middle, southern and northern coastal areas as well as extreme rain storms in certain areas of Hebei Province led to severe flood disaster which brought heavy loss to peop

408、les lives and properties. CCB immediately donated RMB 0.6 million to support flood relief efforts and help rebuild homes.Donated NTD 3 Million to earthquake-stricken Southern TaiwanAn earthquake of magnitude 6.4 struck southern Taiwan on February 6, 2016. Taibei Branch immediately donated NTD 3 mill

409、ion to Social Assistance Fund Account of Social Affairs Bureau of Tainan Municipal Government to comfort the injured and families of the deceased, as well as help with post-disaster rescue such as injury recovery, amputation rehabilitation, life subsidy and psychological care etc.Chairmans Statement

410、Social Responsibility ManagementSocial Responsibility PerformanceSocial Recognition and FeedbackCorporate Information112Highlights of the Implementation of Social ResponsibilityOrganizing Tibetan Famers and Herdsmens Visit to BeijingFrom July 25 to 29, CCB successfully undertook the “Summer Camp-Exc

411、ellent Tibetan Famers and Herdsmen Visit to Beijing” hosted by the Youth Committee of Central Financial Work Commission. By visiting characteristic farming and husbandry-related companies and communicating with excellent youth entrepreneurs in Beijing, 30 Tibetan youth farmers and herdsmen learned r

412、ich business operation experience.Donating Credit Card Points Through “Building Dreams with Points Micro Charity” DriveCCB, together with several charity organizations, built a credit card point donation platform which allows “Dragon Card” Credit card holders to convert their card points into a publ

413、ic welfare fund to help students in poverty areas. From 2013 until now, the donation has been used to build 87 music classrooms in 29 provinces, cities and districts, and to organize 2 batches of rural primary and middle school teachers (totaling 200+ people) for artistic skill training. Organizing

414、Staff to Donate Books and Stationeries to Primary and Middle Schools in Poverty-stricken Areas CCB set up “Wiser Mind by Education” library in the hope to “enlighten the mind” by sharing books. As of now, over 4,000 books and 100+ sets of stationeries have been donated to schools in Ankang of Shaanx

415、i Province, Lanzhou of Gansu Province, and Atux of Xinjiang Uygur Autonomous Region. Organizing Staff to Participate in Charity Knitting Activity “Love Forever ActionConnecting Millions of Families with A Thread”CCB head office has organized staff to participate in the charity knitting activity “Lov

416、e Forever ActionConnecting Millions of Families with A Thread” for 3 years in a row. Accumulatively, 136 person times have participated in the knitting activity in which 246 pieces of work have been completed, including 94 sweaters, 70 woolen pants, and 82 scarves and hats. All knitted works are don

417、ated to the poor in Aksu in Xinjiang Province.Active Participation in Local Charity Campaigns by Branches and Subsidiaries Liaoning Provincial Branch organized “Love to Mountainous Areas” summer camp by organizing staffs children to visit Beigou Village, Goumenzi Town, Lingyuan, Chaoyang City and do

418、nated stationeries worthy of RMB 8,000 including push-pull blackboards etc.Independent Assurance ReportAbout the ReportAppendix113Shanghai Branch carried out the “Love Library” projects for 3 years in a row by donating quality books to love libraries. Over 1,000 books are donated every year.Anhui Pr

419、ovincial Branch continuously organized the “Staffs Love Fund” donation campaign. The Branch set up “Stations for Sanitation Workers” at 91 outlets, providing free chairs, water dispensers, microwaves, and medical kits for use.Xiangyang Branch of Hubei Province organized staff in the “Volunteer Garba

420、ge Collection on Xianshan Mountain” by collecting paper scraps, plastic bags and beverage bottles, and classifying the garbage along the 3 km of green pathways on the mountain. Qiongshan Sub-branch in Haikou, Hainan Province organized staff to visit the social welfare homes at Qiongshan District by

421、sending gifts to the 32 orphans who were abandoned because of their physical defects, and playing with the children. Sichuan Provincial Branch, 30 branch volunteers together with families of customers, organized the Blue Ribbon voluntary tree planting activity in the name of “Returning Green to Natu

422、re”, and planted a ginkgo forest at the water source reserve along Baitiao River in Xibei Village, Tangchang Town.Xiamen Branch organized staff to voluntarily donate blood, which also attracted many people from the society for blood donation. Altogether, 115 people donated 28,600 ml of blood. CCB Pr

423、incipal Asset Management, together with China Youth Development Foundation, donated to build 10 “CCB Fund Hope Library” for CCB Hope Primary Schools and primary schools in poor areas, bringing quality books to local children.CCB Life donated personal accident insurance with an insured amount of RMB

424、10,000 to every driver and medical staff on the 247 “Health Express for Mother” vehicles. Amsterdam Branch organized staff to participate in the charity long-distance running activity in the financial zone of Amsterdam to raise fund for the Childrens Cancer Research Center of Vrije Universiteit.CCB

425、Barcelona Branch in Europe organized exchanges with the ESADE Business School in Spain. Nearly 40 students visited the Branch and communicated with staff representatives. CCB (Asia) participated in WWFs “Earth Hour” activity for 5 years in a row. CCB (Asia) joined the Charter on External Lighting in

426、itiated by Hong Kong Environment Protection Department and promised to turn off outdoor advertisement lighting in the designated time at night.CCB International supported the charity run organized by UNICEF to promote healthy life concept and care for childrens healthy growth. Since the beginning in

427、 2006, the charity run has attracted over 98,000 runners and raised over HKD 95.5 million. Chairmans StatementSocial Responsibility ManagementSocial Responsibility PerformanceSocial Recognition and FeedbackCorporate Information114Highlights of the Implementation of Social ResponsibilitySocial Recogn

428、ition and FeedbackCCB was officially included into the constituent stocks of Hong Kong Hang Seng Sustainable Development Company Index, which took effect on 5 September, 2016. The index reflects the included companys excellent performance in environmental, social and governance.CCB was awarded with

429、“Excellent Company in Tackling with Climate Change” by CDP Global Environment Information Research Center and China Quality Certification Center on the CDP Climate Change Report Launch Event and Awarding Ceremony. CCB is one of the 4 companies winning this award, and the only one from the financial

430、industry.CCB won the title of “Annual Most Socially Responsible Financial Institution” once again on the Launch of 2015 Social Responsibility Report on Chinas Banking Industry & Award Event at Beijing organized by China Banking Association. Besides, Zhang Aimin from Panjin Branch in Liaoning Provinc

431、e, Kang Shun from Chengdu 4th Sub-branch of Sichuan Branch won the “Annual Best Social Responsibility Manager” award. Huachi Sub-branch of Qingyang Branch in Gansu, and Shigatse Branch in Tibet won “Annual Best Social Responsibility Contribution Branch” award. CCBs Sanya Bainian Vocational School Gr

432、ant Project won the “Annual Excellence Charity Project”.The Ministry of Civil Affairs issued the notice on awarding the 9th “China Charity Award”, and CCB was nominated for the “Most Loving Donator” as a reward to its outstanding contribution to the development of public welfare.According to the res

433、ult of public transparency evaluation of Chinas top 200 companies, CCB won the “Best Social Communication Award” on 2016 Annual Meeting on Sustainable Competitiveness of Chinese Companies. CCBs 20 Years of Effort in Building Hope Primary Schools” won the 11th Peoples CSR Best Practice Award issued b

434、y P.CCB was awarded “Top 100 Companies Influencing Chinas Public Welfare” by Chinas Public Welfare Annual Meeting.Independent Assurance ReportAbout the ReportAppendix115Registered Title in Chinese: 中國建設銀行股份有限公司Title in English: China Construction Bank CorporationStock Code on Hong Kong Stock Exchang

435、e(HKEx): 939Stock Code on Shanghai Stock Exchange(SSE): 601939Registered Address: No.25, Finance Street, Xicheng District, Beijing, P.R.China Postcode: 100033Legal Representative: Wang HongzhangCompanys head office location: BeijingBusiness Features:CCB is leading the market in many core operation i

436、ndicators. While maintaining its advantages in infrastructure, housing finance and other traditional businesses, CCB is making effort to develop investment banking, credit card, e-banking, private banking, consumer finance and other emerging businesses, optimizing its business and management process

437、, making more investment into IT and other basic systems, and continuously improving risk prevention and control, and market competitiveness. Membership in:CCB is the council member of the China Banking Association, Red Cross Society of China, China Foundation for Development and Research of Financi

438、al Education, China Centre for International Economic Exchanges and the Association for Relations Across the Taiwan Straits.Internet Website: Wireless Website: Customer Service Hotline: 86-10-95533Corporate InformationChairmans StatementSocial Responsibility ManagementSocial Responsibility Performan

439、ceSocial Recognition and FeedbackCorporate Information116Highlights of the Implementation of Social ResponsibilityEnglish Translation for Reference OnlyIndependent practitioners assurance report To the Board of Directors of China Construction Bank Corporation We have been engaged to perform a limite

440、d assurance engagement on the 2016 Social Responsibility Report (“SR Report”) of the China Construction Bank Corporation (“the Bank”).Responsibilities of the Board of DirectorsThe Board of Directors of the Bank is responsible for the preparation of the 2016 SR Report based on the Environmental, Soci

441、al and Governance Reporting Guide (“ESG Reporting Guide”) issued by Hong Kong Exchange and Clearing Limited (“HKEx”), Global Reporting Initiative (“GRI”)s Sustainability Reporting Guidelines (“G4”) and Guidelines on Environmental Information Disclosure by Companies Listed on the Shanghai Stock Excha

442、nge (“SSE”) and Guidelines on Preparation of Corporate Report on Performance of Social Responsibilities (collectively known as the “SSE Guidelines”). This responsibility includes designing, implementing and maintaining internal control relevant to the preparation of the 2016 SR Report that is free f

443、rom material misstatement, whether due to fraud or error. The Board of Directors is also responsible for setting the Banks objectives in respect of social responsibility performance and reporting, including identification of stakeholders and material issues that are relevant to these stakeholders.In

444、dependent Assurance Report2017/SH-108 (Page 1 of 4)Independent Assurance ReportAbout the ReportAppendix117Our Independence and Quality Control We have complied with the independence and other ethical requirement of the Code of Ethics for Professional Accountants issued by the International Ethics St

445、andards Board for Accountants, which is founded on fundamental principles of integrity, objectivity, professional competence and due care, confidentiality and professional behaviour. Our firm applies International Standard on Quality Control 1 and accordingly maintains a comprehensive system of qual

446、ity control including documented policies and procedures regarding compliance with ethical requirements, professional standards and applicable legal and regulatory requirements.Practitioners ResponsibilitiesIt is our responsibility to express a conclusion on whether we are aware of any matter that w

447、ould materially affect the SR Report based on our work. We conducted our work in accordance with the International Standard on Assurance Engagements 3000 (Revised) “Assurance Engagements Other Than Audits or Reviews of Historical Financial Information”. This standard requires that we plan and perfor

448、m our work to form the conclusion. 2017/SH-108 (Page 2 of 4)Chairmans StatementSocial Responsibility ManagementSocial Responsibility PerformanceSocial Recognition and FeedbackCorporate Information118Highlights of the Implementation of Social ResponsibilityThe procedures performed in a limited assura

449、nce engagement vary in nature and timing from, and are less in extent than for a reasonable assurance engagement. Consequently the level of assurance in a limited assurance engagement is substantially lower than the assurance that would have been obtained had a reasonable assurance engagement been p

450、erformed. Accordingly, we do not express a reasonable assurance opinion on any matter that would materially affect the 2016 SR Report. Our work involves assessing the risks of material misstatement in the 2016 SR Report whether due to fraud or error, and responding to the assessed risks. The extent

451、of procedures selected depends on our judgment and assessment of the engagement risk. Within the scope of our work, we have performed the following procedures in the Head Office of the Bank and the following domestic branches: Qinghai Branch Fujian Branch Beijing BranchThe procedures we performed co

452、mprised:(i) Interviews with relevant departments involved in providing information in the SR Report; (ii) Analytical procedure;(iii) Examination and recalculation, on a test basis, of documentary evidence relating to the relevant data disclosed in the SR Report on which we report; and(iv) Other proc

453、edures deemed necessary.2017/SH-108 (Page 3 of 4)Independent Assurance ReportAbout the ReportAppendix119Inherent Limitation We remind the users to note that, the absence of a significant body of established practice on which to draw to evaluate and measure non-financial information allows for differ

454、ent, but acceptable, measures and measurement techniques and can affect comparability between entities.ConclusionBased on the procedures performed and evidence obtained, nothing has come to our attention that causes us to believe that the 2016 SR Report is not prepared, in all material respects, bas

455、ed on the ESG Reporting Guide, the GRIs Sustainability Reporting Guidelines (“G4”) and the SSE Guidelines. Restriction on UseOur report has been prepared for and only for the Board of Directors of the Bank and for no other purpose. We do not assume responsibility towards or accept liability to any o

456、ther person for the content of this report.PricewaterhouseCoopers Zhong Tian LLPShanghai, China29 March 20172017/SH-108 (Page 4 of 4)Chairmans StatementSocial Responsibility ManagementSocial Responsibility PerformanceSocial Recognition and FeedbackCorporate Information120Highlights of the Implementa

457、tion of Social ResponsibilityChina Construction Bank Corporation (“CCB” or “the Bank”) issues an annual Corporate Social Responsibility Report (“CSR Report” or “the Report”) covering the period from 1 January to 31 December every year. The scope of the Report covers the Head Office of CCB, its domes

458、tic and overseas branches, sub-branches and subsidiaries.This report has been reviewed and approved by the board meeting held on March 28th, 2017. The Board of Directors and all directors of CCB guarantee that there are no false records, misleading statements or material omissions in the contents of

459、 the Report, and will assume individual and joint responsibility for the authenticity, accuracy and completeness of the contents.For the Report this year, there is no major deviation from previous years in how data is obtained and calculated. The financial data in the Report is from the audited annu

460、al A-share financial statements of the Bank.Compilation guidelines: The Report is prepared by CCB in accordance with the Environmental, Social and Governance Reporting Guide (“the ESG Reporting Guide”) issued by the Stock Exchange of Hong Kong Limited (“SEHK”); the disclosure requirements of the gui

461、delines issued by the Shanghai Stock Exchange (“SSE”), which include “Guidelines on Environmental Information Disclosure by Companies Listed on the Shanghai Stock Exchange” and “Corporate Report on Performance of Social Responsibilities” (the above are collectively known as the “Guidelines of the Sh

462、anghai Stock Exchange”); and Global Reporting Initiatives (“GRI”) Sustainability Reporting Guidelines (G4). The Report also meets the relevant requirements of the China Banking Regulatory Commissions “Opinions on Strengthening Corporate Social Responsibility of Banking Financial Institutions” and th

463、e China Banking Associations “Guidelines on Corporate Social Responsibility for Banking Financial Institutions in China”.Certification method: To ensure the fulfilment of the ESG Reporting Guide by SEHK, the disclosure requirements set by SSE and GRIs Sustainability Reporting Guidelines, Pricewaterh

464、ouseCoopers Zhong Tian LLP has provided independent and limited assurance for the Report.Access channel: The printed version of the Report is available at the Public Relations and Corporate Culture Department of China Construction Bank Corporation, while the electronic edition can be downloaded in P

465、DF format from CCBs website (http:/). The original version of the Report is in Chinese, and is subsequently translated into English. If there is any discrepancy, interpretation should be made in accordance with the Chinese version.Contact information:Public Relations and Corporate Culture Department

466、, Head Office,China Construction Bank CorporationAddress: No. 25, Finance Street, Xicheng District, Beijing, P.R.ChinaPostcode: 100033Fax: 86-10-66212659About the ReportIndependent Assurance ReportAbout the ReportAppendix121AppendixSerial#Environmental, Social and Governance Reporting Guideline, Hon

467、g Kong Exchanges and Clearing Limited (HKEX)NotesA1Information on: (a) the policies; and (b) compliance with relevant laws and regulations that have a significant impact on the issuer relating to air and greenhouse gas emissions, discharges into water and land, and generation of hazardous and non-ha

468、zardous waste.AdoptedA1.1The types of emissions and respective emissions data.To-be-adoptedA1.2Greenhouse gas emissions in total (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).AdoptedA1.3Total hazardous waste produced (in tonnes) and, where appropria

469、te, intensity (e.g. per unit of production volume, per facility).AdoptedA1.4Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).AdoptedA1.5Description of measures to mitigate emissions and results achieved.AdoptedA1.6Des

470、cription of how hazardous and non-hazardous wastes are handled, reduction initiatives and results achieved.AdoptedA2Policies on the efficient use of resources (including energy, water and other raw materials).AdoptedA2.1Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil)

471、 in total (kWh in 000s) and intensity (e.g. per unit of production volume, per facility).AdoptedA2.2Water consumption in total and intensity (e.g. per unit of production volume, per facility).AdoptedA2.3Description of energy use efficiency initiatives and results achieved.AdoptedA2.4Description of w

472、hether there is any issue in sourcing water that is fit for purpose, water efficiency initiatives and results achieved.AdoptedA2.5Total packaging material used for finished products (in tonnes) and (if applicable) with reference to per unit produced.N/AA3Policies on minimizing the issuers significan

473、t impact on the environment and natural resources.AdoptedA3.1Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.AdoptedB1Information on: (a) the policies; and (b) compliance with relevant laws and regulations that have a

474、 significant impact on the issuer relating to compensation and dismissal, recruitment and promotion, working hours, holidays and vacations, equal opportunity, diversity, anti-discrimination, and other benefits and welfare.AdoptedB1.1Total workforce by gender, employment type, age group and geographi

475、cal region.AdoptedB1.2Employee turnover rate by gender, age group and geographical region.AdoptedB2Information on: (a) the policies; and (b) compliance with relevant laws and regulations that have a significant impact on the issuer relating to providing a safe working environment and protecting empl

476、oyees from occupational hazards.AdoptedB2.1Number and rate of work-related fatalities.AdoptedB2.2Lost days due to work injury.AdoptedB2.3Description of occupational health and safety measures adopted, how they are implemented and monitored.AdoptedB3Policies on improving employees knowledge and skill

477、s for discharging duties at work. Description of training activities.AdoptedChairmans StatementSocial Responsibility ManagementSocial Responsibility PerformanceSocial Recognition and FeedbackCorporate Information122Highlights of the Implementation of Social ResponsibilitySerial#Environmental, Social

478、 and Governance Reporting Guideline, Hong Kong Exchanges and Clearing Limited (HKEX)NotesB3.1Percentage of employees trained by gender and employee category (e.g. senior management, middle management).AdoptedB3.2The average training hours completed per employee by gender and employee category.Adopte

479、dB4Information on: (a) the policies; and (b) compliance with relevant laws and regulations that have a significant impact on the issuer relating to preventing child and forced labour.AdoptedB4.1Description of measures to review employment practices to avoid child and forced labour.To-be-adoptedB4.2D

480、escription of steps taken to eliminate such practices when discovered.To-be-adoptedB5Policies on managing environmental and social risks of the supply chain.AdoptedB5.1Number of suppliers by geographical region.AdoptedB5.2Description of practices relating to engaging suppliers, number of suppliers w

481、here the practices are being implemented, how they are implemented and monitored.AdoptedB6Information on: (a) the policies; and (b) compliance with relevant laws and regulations that have a significant impact on the issuer relating to health and safety, advertising, labelling and privacy matters rel

482、ating to products and services provided and methods of redress.AdoptedB6.1Percentage of total products sold or shipped subject to recalls for safety and health reasons.N/AB6.2Number of products and service related complaints received and how they are dealt with.AdoptedB6.3Description of practices re

483、lating to observing and protecting intellectual property rights.AdoptedB6.4Description of quality assurance process and recall procedures.N/AB6.5Description of consumer data protection and privacy policies, how they are implemented and monitored.AdoptedB7Information on: (a) the policies; and (b) com

484、pliance with relevant laws and regulations that have a significant impact on the issuer relating to bribery, extortion, fraud and money laundering.AdoptedB7.1Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the ou

485、tcomes of the cases.To-be-adoptedB7.2Description of preventive measures and whistle-blowing procedures, how they are implemented and monitored.AdoptedB8Policies on community engagement to understand the needs of the communities where the issuer operates and to ensure its activities take into conside

486、ration the communities interests.AdoptedB8.1Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).AdoptedB8.2Resources contributed (e.g. money or time) to the focus area.AdoptedIndependent Assurance ReportAbout the ReportAppendix123Serial#Indicato

487、rs of the Global Reporting Initiative (GRI 4.0)s Sustainability Reporting GuidelinesNotesG4-1Statement from the most senior decision makers of the organization (such as CEO, chairman, or equivalent seniors) on the relevance of sustainability to the organization and the sustainable development strate

488、gies of the organization.AdoptedG4-2Description of the major influences, risks, and opportunities.AdoptedG4-3Name of the organization.AdoptedG4-4Primary brands, products, and services.AdoptedG4-5Location of the organizations headquarter.AdoptedG4-6Number of countries where the organization operates,

489、 and names of countries where either the organization has significant operations or that are specifically relevant to the sustainability topics covered in the report.AdoptedG4-7Nature of ownership and legal form.AdoptedG4-8Markets served.AdoptedG4-9Scale of the organization.AdoptedG4-10Total number

490、of employees by employment contract, gender and region.AdoptedG4-11Percentage of total employees covered by collective bargaining agreements.AdoptedG4-12Description of the organizations supply chain.AdoptedG4-13Significant changes during the reporting period regarding the organizations size, structu

491、re, ownership, or its supply chain.AdoptedG4-14Whether and how the precautionary approach or principle is addressed by the organization.AdoptedG4-15List externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or which it

492、 endorses.AdoptedG4-16Membership of associations (such as industry associations) and national or international advocacy organizations in which the organization joins.AdoptedG4-17a. List all entities included in the organizations consolidated financial statements or equivalent documents.b. Report whe

493、ther any entity included in the organizations consolidated financial statements or equivalent documents is not covered by the report.AdoptedG4-18a. Explain the process for defining the report content and the Aspect Boundaries.b. Explain how the organization has implemented the Reporting Principles f

494、or Defining Report Content.AdoptedG4-19List all the material Aspects identified in the process for defining report content.AdoptedG4-20For each material Aspect, report the Aspect Boundary within the organization.AdoptedG4-21For each material Aspect, report the Aspect Boundary outside the organizatio

495、n.AdoptedG4-22Report the effect of any restatements of information provided in previous reports, and the reasons for such restatements.AdoptedG4-23Report significant changes from previous reporting periods in the Scope and Aspect Boundaries.AdoptedG4-24Provide a list of stakeholder groups engaged by

496、 the organization.AdoptedG4-25Report the basis for identification and selection of stakeholders with whom to engage.AdoptedG4-26Report the organizations approach to stakeholder engagement, including frequency of engagement by type and by stakeholder group, and an indication of whether any of the eng

497、agement was undertaken specifically as part of the report preparation process.AdoptedG4-27Report key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting. Report the stakehol

498、der groups that have raised each of the key topics and concerns.AdoptedG4-28Reporting period for information provided.AdoptedG4-29Date of most recent previous report.AdoptedChairmans StatementSocial Responsibility ManagementSocial Responsibility PerformanceSocial Recognition and FeedbackCorporate In

499、formation124Highlights of the Implementation of Social ResponsibilitySerial#Indicators of the Global Reporting Initiative (GRI 4.0)s Sustainability Reporting GuidelinesNotesG4-30Reporting cycle.AdoptedG4-31Provide the contact point for questions regarding the report or its contents.AdoptedG4-32Repor

500、t the in accordance option the organization has chosen. Report the GRI Content Index for the chosen option. Report the reference to the External Assurance Report, if the report has been externally assured.AdoptedG4-33Report the organizations policy and current practice with regard to seeking externa

501、l assurance for the report.AdoptedG4-34Report the governance structure of the organization, including committees of the highest governance body.AdoptedG4-35Report the process for delegating authority for economic, environmental and social topics from the highest governance body to senior executives

502、and other employees.AdoptedG4-36Report whether the organization has appointed an executive-level position or positions with responsibility for economic, environmental and social topics, and whether post holders report directly to the highest governance body.AdoptedG4-37Report processes for consultat

503、ion between stakeholders and the highest governance body on economic, environmental and social topics. If consultation is delegated, describe to whom and any feedback processes to the highest governance body.AdoptedG4-38Report the composition of the highest governance body and its committees.Adopted

504、G4-39Report whether the Chair of the highest governance body is also an executive officer.AdoptedG4-40Report the nomination and selection processes for the highest governance body and its committees, and the criteria used for nominating and selecting highest governance body members.AdoptedG4-41Repor

505、t processes for the highest governance body to ensure conflicts of interest are avoided and managed. Report whether conflicts of interest are disclosed to stakeholders.AdoptedG4-42Report the highest governance bodys and senior executives roles in the development, approval, and updating of the organi

506、zations purpose, value or mission statements, strategies, policies, and goals related to economic, environmental and social impacts.AdoptedG4-43Report the measures taken to develop and enhance the highest governance bodys collective knowledge of economic, environmental and social topics.AdoptedG4-44

507、Report the processes for evaluation of the highest governance bodys performance with respect to governance of economic, environmental and social topics. Report actions taken in response to evaluation of the highest governance bodys performance with respect to governance of economic, environmental an

508、d social topics, including, as a minimum, changes in membership and organizational practice.AdoptedG4-45Report the highest governance bodys role in the identification and management of economic, environmental and social impacts, risks, and opportunities. Report whether stakeholder consultation is us

509、ed to support the highest governance bodys identification and management of economic, environmental and social impacts, risks, and opportunities.AdoptedG4-46Report the highest governance bodys role in reviewing the effectiveness of the organizations risk management processes for economic, environmen

510、tal and social topics.AdoptedG4-47Report the frequency of the highest governance bodys review of economic, environmental and social impacts, risks, and opportunities.AdoptedG4-48Report the highest committee or position that formally reviews and approves the organizations sustainability report and en

511、sures that all material Aspects are covered.AdoptedG4-49Report the process for communicating critical concerns to the highest governance body.AdoptedG4-50Report the nature and total number of critical concerns that were communicated to the highest governance body and the mechanism(s) used to address

512、 and resolve them.AdoptedG4-51Report the remuneration policies for the highest governance body and senior executives.AdoptedG4-52Report the process for determining remuneration. Report whether remuneration consultants are involved in determining remuneration and whether they are independent of manag

513、ement.AdoptedG4-53Report how stakeholders views are sought and taken into account regarding remuneration, including the results of votes on remuneration policies and proposals, if applicable.AdoptedIndependent Assurance ReportAbout the ReportAppendix125Serial#Indicators of the Global Reporting Initi

514、ative (GRI 4.0)s Sustainability Reporting GuidelinesNotesG4-54Report the ratio of the annual total compensation for the organizations highest-paid individual in each country of significant operations to the average annual total compensation for all employees (excluding the highest-paid individual) i

515、n the same country.AdoptedG4-55Report the ratio of percentage increase in annual total compensation for the organizations highest-paid individual in each country of significant operations to the average percentage increase in annual total compensation for all employees (excluding the highest-paid in

516、dividual) in the same country.AdoptedG4-56Describe the organizations values, principles, standards and norms of behavior such as codes of conduct and codes of ethics.AdoptedG4-57Report the internal and external mechanisms for seeking advice on ethical and lawful behavior, and matters related to orga

517、nizational integrity, such as helplines or advice lines.AdoptedG4-58Report the internal and external mechanisms for reporting concerns about unethical or unlawful behavior, and matters related to organizational integrity, such as escalation through line management, whistleblowing mechanisms or hotli

518、nes.AdoptedG4-EC1Direct economic value generated and distributed.AdoptedG4-EC2Financial implications and other risks and opportunities for the organizations activities due to climate change.AdoptedG4-EC3Coverage of the organizations fund of fixed-income pension.N/AG4-EC4Financial subsidy received fr

519、om government.To-be-adoptedG4-EC5Ratios of standard entry level wage by gender compared to local minimum wage at significant locations of operation.To-be-adoptedG4-EC6Proportion of senior management hired from the local community at significant locations of operation.To-be-adoptedG4-EC7Development a

520、nd impact of infrastructure investments and services supported.AdoptedG4-EC8Significant indirect economic impacts, including the extent of impacts.AdoptedG4-EC9Proportion of spending on local suppliers at significant locations of operation.AdoptedG4-EN1Materials used by weight or volume.AdoptedG4-EN

521、2Percentage of materials used that are recycled input materials.To-be-adoptedG4-EN3Energy consumption within the organization.AdoptedG4-EN4Energy consumption outside the organization.To-be-adoptedG4-EN5Energy intensity.AdoptedG4-EN6Reduction of energy consumption.AdoptedG4-EN7Reductions in energy re

522、quirements of products and services.N/AG4-EN8Total water withdrawal by source.AdoptedG4-EN9Water sources significantly affected by withdrawal of water.N/AG4-EN10Percentage and total volume of water recycled and reused.N/AG4-EN11Operational sites owned, leased, managed in, or adjacent to, protected a

523、reas and areas of high biodiversity value outside protected areas.N/AG4-EN12Substantial influence of the institutions activities, products and services on the biodiversity aspect of protected areas or areas of high biodiversity value.N/AG4-EN13Habitats protected or restored.N/AG4-EN14Total number of

524、 IUCN red list species and national conservation list species with habitats in areas affected by operations, by level of extinction risk.N/AG4-EN15Direct greenhouse gas (GHG) emissions (Scope 1).AdoptedG4-EN16Energy indirect greenhouse gas (GHG) emissions (Scope 2).AdoptedChairmans StatementSocial R

525、esponsibility ManagementSocial Responsibility PerformanceSocial Recognition and FeedbackCorporate Information126Highlights of the Implementation of Social ResponsibilitySerial#Indicators of the Global Reporting Initiative (GRI 4.0)s Sustainability Reporting GuidelinesNotesG4-EN17Other indirect green

526、house gas (GHG) emissions (Scope 3).To-be-adoptedG4-EN18Greenhouse gas (GHG) emissions intensity.AdoptedG4-EN19Reduction of greenhouse gas (GHG) emissions.AdoptedG4-EN20Emissions of ozone-depleting substances (ODS).To-be-adoptedG4-EN21NOx, SOx, and Other Significant Air Emissions.To-be-adoptedG4-EN2

527、2Total water discharge by quality and destination.To-be-adoptedG4-EN23Total weight of waste by type and disposal method.AdoptedG4-EN24Total number and volume of significant spills.N/AG4-EN25Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Conv

528、ention2 Annex I, II, III, and VIII, and percentage of transported waste shipped internationally.N/AG4-EN26Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the organizations discharges of water and runoff.N/AG4-EN27Extent of impac

529、t mitigation of environmental impacts of products and services.AdoptedG4-EN28Percentage of products sold and their packaging materials that are reclaimed by category.N/AG4-EN29Monetary value of significant fines and total number of nonmonetary sanctions for non-compliance with environmental laws and

530、 regulations.N/AG4-EN30Significant environmental impacts of transporting products and other goods and materials for the organizations operations, and transporting members of the workforce.To-be-adoptedG4-EN31Total environmental protection expenditures and investments by type.AdoptedG4-EN32Percentage

531、 of new suppliers that were screened using environmental criteria.AdoptedG4-EN33Significant actual and potential negative environmental impacts in the supply chain and actions taken.AdoptedG4-EN34Number of grievances about environmental impacts filed, addressed, and resolved through formal grievance

532、 mechanisms.To-be-adoptedG4-LA1Total number and rates of new employee hires and employee turnover by age group, gender and region.AdoptedG4-LA2Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation.AdoptedG4-LA3Return

533、 to work and retention rates after parental leave, by gender.To-be-adoptedG4-LA4Minimum notice periods regarding operational changes, including whether these are specified in collective agreements.To-be-adoptedG4-LA5Percentage of total workforce represented in formal joint managementworker health an

534、d safety committees that help monitor and advise on occupational health and safety programs.N/AG4-LA6Type of work injury and rates of work injury, occupational diseases, lost days, and absenteeism, and total number of work-related fatalities, by region and by gender.AdoptedG4-LA7Workers with high in

535、cidence or high risk of diseases related to their occupation.N/AG4-LA8Health and safety topics covered in formal agreements with trade unions.AdoptedG4-LA9Average hours of training per year per employee by gender, and by employee category.AdoptedG4-LA10Programs for skills management and lifelong lea

536、rning that support the continued employability of employees and assist them in managing career endings.AdoptedG4-LA11Percentage of employees receiving regular performance and career development reviews, by gender and by employee category.AdoptedG4-LA12Composition of governance bodies and breakdown o

537、f employees per employee category according to gender, age group, minority group, and other indicators of diversity.AdoptedIndependent Assurance ReportAbout the ReportAppendix127Serial#Indicators of the Global Reporting Initiative (GRI 4.0)s Sustainability Reporting GuidelinesNotesG4-LA13Ratio of ba

538、sic salary and remuneration of women to men by employee category, by significant locations of operation.To-be-adoptedG4-LA14Percentage of new suppliers that were screened using labor practices criteria.To-be-adoptedG4-LA15Significant actual and potential negative impacts for labor practices in the s

539、upply chain and actions taken.To-be-adoptedG4-LA16Number of grievances about labor practices filed, addressed, and resolved through formal grievance mechanisms.To-be-adoptedG4-HR1Total number and percentage of significant investment agreements and contracts that include human rights clauses or that

540、underwent human rights screening.To-be-adoptedG4-HR2Total hours of employee training on human rights policies or procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained.To-be-adoptedG4-HR3Total number of incidents of discrimination

541、 and corrective actions taken.To-be-adoptedG4-HR4Operations and suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and measures taken to support these rights.To-be-adoptedG4-HR5Operations and suppliers identifi

542、ed as having significant risk for incidents of child labour, and measures taken to contribute to the effective abolition of child labour.AdoptedG4-HR6Operations and suppliers identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the eliminat

543、ion of all forms of forced or compulsory labour.AdoptedG4-HR7Percentage of security personnel trained in the organizations human rights policies or procedures that are relevant to operations.To-be-adoptedG4-HR8Total number of incidents of violations involving rights of indigenous peoples and actions

544、 taken.N/AG4-HR9Total number and percentage of operations that have been subject to human rights reviews or impact assessments.To-be-adoptedG4-HR10Percentage of new suppliers that were screened using human rights criteria.AdoptedG4-HR11Significant actual and potential negative human rights impacts i

545、n the supply chain and actions taken.AdoptedG4-HR12Number of grievances about human rights impacts filed, addressed, and resolved through formal grievance mechanisms.To-be-adoptedG4-SO1Percentage of operations with implemented local community engagement, impact assessments, and development programs.

546、To-be-adoptedG4-SO2Operations with significant actual and potential negative impacts on local communities.To-be-adoptedG4-SO3Total number and percentage of operations assessed for risks related to corruption and the significant risks identified.To-be-adoptedG4-SO4Communication and training on anti-c

547、orruption policies and procedures.AdoptedG4-SO5Confirmed incidents of corruption and actions taken.N/AG4-SO6Total value of political contributions by country and recipient / beneficiary.N/AG4-SO7Total number of legal actions for anti-competitive behavior, antitrust, and monopoly practices and their

548、outcomes.To-be-adoptedG4-SO8Monetary value of significant fines and total number of nonmonetary sanctions for non-compliance with laws and regulations.To-be-adoptedG4-SO9Percentage of new suppliers that were screened using criteria for impacts on society.AdoptedG4-SO10Significant actual and potentia

549、l negative impacts on society in the supply chain and actions taken.AdoptedG4-SO11Number of grievances about impacts on society filed, addressed, and resolved through formal grievance mechanisms.To-be-adoptedG4-PR1Percentage of significant product and service categories for which health and safety i

550、mpacts are assessed for improvement.N/AChairmans StatementSocial Responsibility ManagementSocial Responsibility PerformanceSocial Recognition and FeedbackCorporate Information128Highlights of the Implementation of Social ResponsibilitySerial#Indicators of the Global Reporting Initiative (GRI 4.0)s S

551、ustainability Reporting GuidelinesNotesG4-PR2Total number of incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle, by type of outcomes.N/AG4-PR3Type of product and service information required by th

552、e organizations procedures for product and service information and labeling, and percentage of significant product and service categories subject to such information requirements.N/AG4-PR4Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service

553、information and labeling, by type of outcomes.To-be-adoptedG4-PR5Results of surveys measuring customer satisfaction.AdoptedG4-PR6Sale of banned or disputed products.N/AG4-PR7Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, includin

554、g advertising, promotion, and sponsorship, by type of outcomes.To-be-adoptedG4-PR8Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.AdoptedG4-PR9Monetary value of significant fines for non-compliance with laws and regulations concerning the p

555、rovision and use of products and services.AdoptedFS1Policies with specific environmental and social components applied to business lines.AdoptedFS2Procedures for assessing and screening environmental and social risks in business lines.AdoptedFS3Processes for monitoring clients implementation of and

556、compliance with environmental and social requirements included in agreements or transactions.AdoptedFS4Process(es) for improving staff competency to implement the environmental and social policies and procedures as applied to business lines.AdoptedFS5Interactions with clients/investees/business part

557、ners regarding environmental and social risks and opportunities.AdoptedFS6Percentage of the portfolio for business lines by region, size and sector.Refer to Corporate Annual ReportFS7Monetary value of products and services designed to deliver a specific social benefit for each business line (broken

558、down by purpose).AdoptedFS8Monetary value of products and services designed to deliver a specific environmental benefit for each business line (broken down by purpose).AdoptedFS9Coverage and frequency of audits to assess implementation of environmental and social policies and risk assessment procedu

559、res.To-be-adoptedFS10Percentage and number of companies held in the institutions portfolio with which the reporting organization has interacted on environmental or social issues.To-be-adoptedFS11Percentage of assets subject to positive and negative environmental or social screening.To-be-adoptedFS12

560、Voting police(ies) applied to environmental or social issues for shares over which the reporting organization holds the right to vote shares or advises on voting.AdoptedFS13Access points in low-populated or economically disadvantaged areas by type.AdoptedFS14Initiatives to improve access to financial services for disadvantaged people.AdoptedFS15Policies for the fair design and sale of financial products and services.AdoptedFS16Initiatives to enhance financial literacy by type of beneficiary.Adopted