1、RIGHT THEWRITE THETECHNOLOGYFUTURETechnoVision2023TABLE OF CONTENTSINTRODUCTION 05RIGHT THE TECHNOLOGY,WRITE THE FUTURE 06OVERVIEW OF TECHNOVISION 12YOU EXPERIENCE 18WE COLLABORATE 30THRIVING ON DATA 42191131432TECHNOVISION 2023PROCESS ON THE FLY 54APPLICATIONS UNLEASHED 66INVISIBLE INFOSTRUCTURE 78

2、BALANCE BY DESIGN 90A FEW MORE THINGS 106TECHNOVISION 2023 TEAM 10867799155Table Of Contents3The beautiful,intriguing artwork of this TechnoVision 2023 edition makes me watch it again and again.Take the front cover.Is it a mirror,or a doorway,or both?Do we see forward to what is coming,or backward t

3、o what has been?Is the future bright and established,or still an empty slate waiting to be written on?It also seems to ask us what kind of future we want.Will it be a future in which technology constrains business,or empowers it?One where you choose profit over planet or find profit in sustainabilit

4、y?A technocratic future,or one in which we always put humans first?Will we use technology for resilience and agility,new ways of growth,doing things differently,or something else?Whatever scenario pans out,we know technology is an integral,indispensable part of the equation.So,if we indeed aspire to

5、 thrive on technology,what are the options that help us build a better world,a more successful enterprise?And what are the delicate trade-offs to be made when we realize that applying technology requires human and natural resources that are increasingly scarce,and that certain technology options eve

6、n may have an undesirable societal impact for example on the environment or in terms of ethics?Choices,so many choices.This is where TechnoVision comes in.A trusted and insightful guide,it helps making the right choices,devises technology-enabled enterprise strategies and transformation plans.True t

7、o its unique nature,it is accessible,playful,and actionable making it suitable and relevant for both business leaders,CIOs,and technology practitioners.FOREWORDPASCAL BRIER Group Chief Innovation Officer,CapgeminiDriven by the technology execs of our Technology,Innovation and Ventures(TIV)council,it

8、 leverages an international network of experts who monitor,assess,and synthesize technology evolutions across various domains.It is coordinated by our Technology Assessment Service(TAS)that distills this tidal wave of information into Tech Radars,a foundation for our trends analysis.It is activated

9、by our phenomenal architects community,putting the TechnoVision framework into practice every single day.By the way and in case you wonder,the visuals of this edition are completely generated by Artificial Intelligence.Given the skyrocketing evolution of generative AI models such as chatGPT,DALLE an

10、d Midjourney,this may no longer strike you as ground-breaking.But to me,this exercise brought an unexpected extra insight.If you want the system to provide the best results,you need to become skillful in prompt engineering:articulating through a chain of carefully selected words what your intention

11、is.Selecting the wrong words leads to unexpected results and adding more words to the prompt is not always helpful.Context and sequence can be all-determining.Not so different from todays technology business reality,in which TechnoVision 2023 can help you find the right tech prompts that shape the f

12、uture you want.Enjoy engineering them.4TECHNOVISION 2023When we showed an early draft version of the first TechnoVision document to one of our most senior executives 15 years ago,his assessment was brief and relentless:“Its neither techno nor vision”.And although it was a tough pill to swallow at th

13、e time,in hindsight it turns out he was right.Sure,TechnoVision brings a fascinating array of up-to-date,key technology trends,but it also zooms in on the business impact of each of these trends and illustrates the value with many use cases and best practices.And yes,TechnoVision provides overarchin

14、g themes that underpin many of the trends,and thus can be considered as a vision document,but it is first and foremost an actionable framework and toolkit that is used daily across the globe for ideation,digital storytelling,and all-other-things innovative.Talking about overarching themes:we have se

15、en our 2021 Be Like Water leitmotiv resonating very well with both our clients and our own professionals,to the extent that we prolonged the theme for another year through the slight variation of Being Like Water in 2022.It was a plea to apply technology to make businesses more agile,adaptive,respon

16、sive,resilient,and creative all necessary in the era of Uncertainty2 in which the economy,society,and technology potentially change overnight,again and again.And although 2023 promises to be yet another unpredictable year with Being Like Water arguably more relevant than ever we felt the current tec

17、hnology business context needs a new theme,a new motto.With Right the Technology,Write the Future,we make“a call to action”to be respectful of the increasingly scarce resources we have at our disposal.We believe the challenge is in selecting the right technology solutions and innovation initiatives

18、that not only contribute best to the organizational future but also have a clear,positive societal impact.INTRODUCTIONIntroductionFurthermore,as innovative technology itself tends to be quite hungry for energy and other scarce resources,we suggest IT people drink their own champagne,and be both more

19、 frugal and more creative in choosing the resources they really need:this is all about righting the technology,for better futures.Upcycling is one of the best ways to achieve this,reusing existing solutions and technology to create something of higher quality or value than the original.In fact,we de

20、cided to apply the concept of upcycling to this years TechnoVision as well.You will recognize many of your favorite technology trends from last year,as they are still highly relevant but theyve been upgraded with the latest insights,use cases,and technology examples.There are quite a few new trends

21、as well this year,which reflect the overall theme of Right the Technology,Write the Future.We see industry-specific clouds emerging as a way for organizations in a sector to lessen the burden of legacy IT landscapes while boosting collaboration in areas such as CO2 reduction and innovation.We see gr

22、een software engineering shaping and reshaping the applications portfolio in a sustainable way.We see net-zero data emerging as a route to corporate net-zero and as a plea to battle data waste.Meanwhile,we envision the Internet of Twins approach evolving to create extended,mixed realities in which w

23、e travel less,occupy fewer offices,and still achieve more.And then there is the distributed,decentral mesh web that relies much less on leaders,fixed assets and structures,yet creates more value.And do we even need to point out how creative machines such as chatGPT will make us more productive with

24、less resources?So,something old,something new but TechnoVision remains true to its vision:an accessible,well-structured,actionable framework,describing 37 technology trends,which are based on the contributions of Capgemini experts all around the world,from many different domains.There is something i

25、n each trend for everyone,whether you are an IT expert looking for the serendipity of unexpected angles,or a tech-curious businessperson wanting to understand the buzz.If nothing else,TechnoVision brings you some fresh thinking to address the technology business issues of today,and helps you design,

26、plan,and ultimately,write the future you want.Sounds about right,doesnt it?RON TOLIDO CTO,Master Architect Insights&Data Global Business Line CapgeminiGUNNAR MENZELCTO,Master Architect Northern Central Europe/Public Sector Capgemini5RIGHT THE TECHNOLOGY,WRITE THE FUTUREBenjamin Franklin,one of the f

27、ounding fathers of the United States,was what you could call a polymath:an individual who masters a wide variety of subjects and is able to tap into all of them to solve specific problems.Just like other polymaths think Leonardo da Vinci,Al-Biruni,Leibniz,Hildegard of Bingen,Rabindranath Tagore he c

28、overed areas as diverse as science,technology,engineering,mathematics,and the arts.He was an influential writer,scientist,inventor,statesman,diplomat,printer,publisher,and political philosopher.Today,he would no doubt have been an accomplished data scientist,software engineer,and enterprise architec

29、t as well.Portfolio management might even be his forte,as he has been credited as the inventor of the Pro&Con list,which is still an effective decision-making tool.He would also have been a popular meme-maker on social media.Always quick with a bon mot,he produced an impressive longlist of quotes:“H

30、aste makes Waste”,“If you desire many things,many things will seem few”,“Lost time is never found again”.These are just a few examples of his one-line wit that remain as relevant as ever.6TECHNOVISION 2023DO WELL BY DOING GOODThen there is a quote that is usually attributed to Franklin but cannot be

31、 validated as his:“Do Well by Doing Good”to achieve social or financial success because of a charitable and/or benevolent disposition toward others.Selfish altruism,as some would call it.Whether it comes from Benjamin Franklin or not,the quote is perfectly illustrative of the Technology Business lan

32、dscape of 2023.We see the world straining;its natural and human resources are no longer able to sustain our current levels of living and consumption.The scarcity of almost everything is now a determining economic and social factor.We see continuously rising pressure on the climate,resulting from an

33、excess of carbon emissions.We see inequality,food shortages,and a lack of medical care and education in many places across the globe.All of this takes place within an obviously shaky geo-political context,driving unprecedented disruption potential.Organizations in this Technology Business landscape

34、see their purposes evolve.From simply creating revenue,profit,shareholder value,and superior performance to actively contributing to society and addressing the big challenges of our time,shaping better futures.One thing leads to the other:the Capgemini Research Institute has found organizations that

35、 actively pursue sustainability goals achieve more revenue,are more profitable,and enjoy more customer loyalty.Also,the next generation of workers carefully considers the kind of organization they work for,actively seeking compatibility with their own values,such as sustainability,diversity,and incl

36、usion.This is even more crucial in a time where scarcity of committed skilled people is a given.Doing the right,good things thus leads to organizations doing well.KID IN A CANDY STOREWith every business now being a technology business or Technology Business as we like to put it in TechnoVision techn

37、ology is an integral,fully entangled part of whatever business scenario pans out.Yet in 2023,the range of technology options to choose from is more dazzling than ever before.We might feel like a kid in a candy store if we look at the transformative power of technology that is already looming on the

38、horizon in areas as diverse as creative/generative AI,cloud,edge computing,the Internet of Things,microservices,data sharing,AI,the Metaverse,Web3(or the Mesh Web as we prefer to call it),intelligent process automation,team collaboration,autonomous systems,and even biotechnology and quantum computin

39、g.We believe there is not one of the United Nations 17 Sustainable Development Goals that would not benefit from and even be enabled by technology.Equally so,a compelling vision such as the Japanese Society 5.0(“a human-centered society that balances economic advancement with the resolution of socia

40、l problems by a system that highly integrates cyberspace and physical space”)can only be built on top of the smart connected products and technology-enabled operations of Intelligent Industry.So many opportunities,so many options.TechnoVision is a framework that helps you to navigate key technology

41、trends,put them together,and craft compelling digital stories.It is a tool to enable smart choices,identifying the right technology drivers for doing well by doing good and doing the right things.LESS WITH LESSHowever,as abundant as these technology drivers seem to be,the resources they require are

42、no longer copious.This scarcity applies to any resource needed for a successful technology business transformation:natural resources(including chips),energy,reliable supply chains and transport,cheap,low-interest money,simply enough time,and arguably above all skilled,experienced,and committed peopl

43、e.In this context,and as counter intuitive as it might sound initially,TechnoVision 2023 therefore makes a plea for doing less with less.Right the technology as part of our main theme this year not only suggests choosing the right(and good,more beneficial)technology options,but also to right-size an

44、d rationalize both existing and new technology solutions,potentially even down-sizing them,to create better balances between the positive and negative impacts of technology.Furthermore,whatever future a business wants to write enabled by technology,it might need to consider the harsh realities of a

45、time in which scarcity of all key resources determines success or failure.Shaping a lean portfolio of well-chosen,smart initiatives might work better within this context than following the established digital innovation motto of letting a thousand flowers bloom(itself a common misquotation of Maos l

46、et a hundred flowers blossom quote).So,in many ways,theres More to Less.Lets further explore this sentiment a bit.TECHNOLOGY FOR POSITIVE FUTURESIn previous editions,we have highlighted how innovative technologies can create better,customer-first businesses,improve enterprise management,even build a

47、 next generation of intelligent industries.We have also shown how technology can make organizations more water-like:achieving the agility,adaptiveness,responsiveness,and resilience that are needed to deal with a highly unpredictable economic and societal context.The TechnoVision sector playbooks hav

48、e further illustrated this fluidity with hundreds of sector-specific,best-practice uses cases.However,the anticipated scarcity of everything and the increasing scrutiny on climate impact means it is now vital for everyone to tune and optimize business operations on using less resources while being m

49、ore sustainable.Many technologies described in TechnoVision 2023 are of major help here.Lets look at some examples.In the field of infrastructure(Invisible Infostructure,as we call it in TechnoVision),we see the emergence of industry clouds that enable companies within sectors to benefit faster from

50、 innovative solutions that deal with shaky supply chains,limited availability of natural resources,and measuring,managing,Right The Technology,Write The Future7and acting on emissions data.Also,industry clouds help organizations to lessen the weight of their existing,custom-built IT landscape,becomi

51、ng less dependent on the scarce resources that still master that legacy.Finally,the further evolution of the Internet of Things and edge computing brings solutions much closer to where the action is happening in a factory,at a farm,on the road,at work so that real-time,smart algorithms and intellige

52、nt automation(such as to save energy or reduce CO2 emissions)can be applied to greater effect.A combination of AI,intelligent automation,the Web3 mesh web,and even self-driving,self-optimizing autonomous business processes and installations,can lead to value chains that continuously tune themselves.

53、This optimization is done increasingly without the need for human intervention,costly travel,and energy-consuming assets,while achieving objectives that are key to the companys purpose.The same premise pertains to the extended realities of the Metaverse and the related concept of Digital Twins(the I

54、nternet of Twins):they provide ways to conduct key business or consumer activities without the potentially negative impact of excess physical presence and movement.According to recent Capgemini research,data shared in business ecosystems plays a key role in the journey to net-zero emissions.Related

55、research shows how Climate AI reduces greenhouse gas emissions and improves power efficiency.Similarly,the intelligent data platform of Project ENHANCE addresses food security.As food decisions impact our environment,its aiming to minimize the negative impact on it(with regards to its recipients),ma

56、king the solution more sustainable while providing policymakers with better insights.Hence,more technology leads to less pressure on scarce resources and less environmental and societal impact:more technology indeed creates positive futures.RIGHTSIZING TECHNOLOGY However,while technology innovations

57、 might make businesses more sustainable and able to thrive using less resources,they come with their own substantial footprint as well.Think about the machine-learning systems that underpin next-generation AI solutions:a single training cycle for a large natural language transformer model(such as GP

58、T-3)emits as much CO2 as five American-built cars during their entire lifetimes.The blockchain-based distributed ledgers of Web3 are also hungry for energy:maintaining the public blockchain requires as much energy as powering a country the size of Austria.And then theres the compute-intensive,extend

59、ed reality of the Metaverse,which will no doubt require similarly high levels of resources.We already know that the scope 1,2,and 3 emissions generated by the IT industry are responsible for 4%of CO2 emissions globally one and a half times more than those generated by the aviation industry.Whats mor

60、e,this level of emissions is projected to grow steadily in the forthcoming years,up to 14%.And then we are still leaving out primary energy usage,water usage and rare earth materials needed for manufacturing of all smart devices.Aging hardware leads to an ever-growing heap of e-waste.Meanwhile,ever-

61、increasing application sprawl and a relentless hunt for bigger data creates an appetite for resources that may no longer be balanced by the values they deliver to business and society.We must be smart when selecting,implementing,and delivering technology,carefully balancing the expected positive bus

62、iness impact with the resulting externalities.The same principle applies to rationalizing and decommissioning existing applications,datasets,and infrastructure:a less densely populated,more lightweight IT landscape righted to balance the value it creates is a crucial element of rightsized technology

63、.Finally,those professionals who deliver technology need to drink their own champagne.After all,IT processes are just another set of business processes.The phenomenal potential of AI,intelligent automation,and self-optimizing technologies should be considered to deliver next-generation innovative so

64、lutions with less(highly specialized)people and less environmental impact.The benefits of this approach can be seen in technology areas such as infrastructure(software-driven platforms and AI that autonomously runs IT operations and security),applications(low-and no-code development,increasingly wit

65、h generative AI),data(automated machine learning and self-service Business Intelligence),and service management(automated onboarding and ticket resolution).A special place in TechnoVision 2023 is reserved for insights around Green Software Engineering,which points to approaches and tools that can mi

66、nimize the environmental impact of both existing and new applications.8TECHNOVISION 2023Right The Technology,Write The FutureLEAN PORTFOLIO,LIGHT TECHNOLOGY Clearly,we are not suggesting businesses do less,stop growing or even decrease their business activities and volume(although it could be a stra

67、tegic direction for some).We do promote the sense that organizations should be smarter and more selective about the innovative technology business initiatives they pursue.In times of abundance and relatively low risk,many businesses could take the opportunity to start a variety of digital initiative

68、s,with“failing fast and failing often”as the ubiquitous mantra.Now,with the combined pressure of overall societal impact(including sustainability)and scarcity of resources,more careful,better-informed balances are needed between what innovation initiatives will deliver to the business and society an

69、d at what total cost and impact.We have entered a time in which,in terms of technology,much that we once dreamed of has become possible.From a financial point of view,many of these dreams have also become feasible(not in the least because of the easy availability of solutions through the cloud).But

70、now attention shifts towards the social and sometimes even ethical desirability of what we are creating.The question is no longer can we build it?or can we afford to build it?,but should we build it?When it comes to providing answers to those questions,Just Say No might well be a perfectly healthy s

71、tance.A leaner,smarter portfolio will be the result.TechnoVision 2023 is designed to help shape that approach.Its important to note that the concept of lean does not only apply to the portfolio of solutions:it applies to the solutions themselves as well.TRIZ,a world-leading engineering-driven approa

72、ch to innovation,defines the Ideal Final Result of a product,system,or process as having all the benefits,but none of the initial harm and costs.This approach might lead to a pure function that no longer occupies space,has no weight,requires no labor,requires no maintenance,and delivers benefits wit

73、hout harm.Many trends in TechnoVision 2023 help to achieve this optimal business innovation by doing less,as illustrated by touchless processes,frictionless customer experiences,handsfree industrial installations,autonomous devices,and even leaderless business models.9Indeed,the concepts of less and

74、 no have consistently played a key role in TechnoVision over the years.But in this years edition,they take center stage in many places.This centrality is not only apparent in leaner,lighter business models and activities.These concepts also pop up in technology.Take,for example,serverless computing

75、in IT infrastructure,headless,shrunken services in applications,the shift from big data to less or even tiny data and touchless process automation,all the way up to the frictionless,emphatic interfaces that emerge around user experiences.These examples all help to illustrate why a plea for lean port

76、folio&light technology makes perfect sense in an edition of TechnoVision that is nevertheless full of innovative ideas.NEED TO UPCYCLEWith a focus on both achieving sustainability and addressing the scarcity of resources,we should aim to recycle and reuse more,rather than giving in to Pavlovs urge t

77、o rip and replace systems for every new initiative.By transforming the linear take-make-waste system to a more regenerative process(also illustrated by the ideas behind permaculture),everyone and everything can benefit,not least the corporate agenda.Then,if we unleash our creative and innovative pow

78、ers,recycling even becomes upcycling:creating products and assets of higher quality or value than their originals.In last years TechnoVision edition,we referred to the Indian concept of“Jugaad”:a flexible and pragmatic way of problem-solving,using limited resources in an innovative way.This frugal i

79、nnovation approach which may go by another name in various parts of the world is an infinite source of examples and inspiration.Applied to IT,it helps us find ways to tease more life out of technology in business.We need to think much more creatively about the hardware and software we discard.We mus

80、t acknowledge that precious resources are finite.As an industry,and as businesses that consume these IT products,we have a responsibility to do better.We must find ways to extend life,to reuse,and even upcycle the technology we already have.STILL BEING LIKE WATERWe could have easily held on to the k

81、ey theme that has dominated the TechnoVision editions of the past two years:Being Like Water is still a key mantra for organizations in 2023.Disruptions in the economy and environment,around geopolitics,but also in terms of social dimensions and technological evolutions:they all come together in a m

82、elting pot we have come to identify as Uncertainty2(although by now Uncertaintyn might be even more to the point).This disruptiveness makes the quest for a water-like technology business that is agile,adaptive,creative,responsive,and resilient yet always flowing even more relevant.The uncertainty we

83、 all face today still calls for a StratOps approach to the continuous implementation of strategic,organizational change.The mantra of Being Like Water builds on three foundational technology business concepts that manifest themselves through many key trends in 2023,showing how technology and busines

84、s concepts are merging into one:-Mesh-Originating in loosely coupled,lightweight networks of autonomous nodes,mesh has expanded to the world of applications,data,user experience,and even complete business models.Mesh emphasizes the power of decentralization and federated ownership,rather than monoli

85、thic command and control.-Edge-Edge computing emerged from the Internet of Things.As IT and OT(Operational Technology)fuse,devices are increasingly enchanted with sensors,storage,networking,intelligence,and automation.Innovations appear magically ever closer to the distributed edge away from the cen

86、ter where the rubber meets the road.-Augment-AI and intelligent automation bring augmentation of humans across the full spectrum of technology.From smart products and services,intelligent applications and killer algorithms,to self-driving business processes and even creativity(as evidenced by the sp

87、ectacular rise of generative AI such as chatGPT).The scarcity of talent in major business areas desperately needs AI and intelligent automation for powerful,sustainable fixes.For much more on these concepts,we refer the reader to our TechnoVision Being Like Water 2022 edition,which we believe will r

88、emain relevant for years to come.JOURNEY WITH BENEFITSDoing well,by doing good.We combined this desire with a plea for a more selective,smart,and frugal approach to innovation and turned it into the key design principle of TechnoVision 2023:Do Good,Do Less,Do Well.Doing the right things for society

89、and the companys purposes enabled by innovative technology is a journey in itself.But it turns out to be a journey with benefits.As we clean up and modernize our IT infrastructure and applications landscape,get our data skills to the next level,learn how to benefit from intelligent automation,create

90、 new ways to collaborate,and provide immersive user experiences,we realize all aspects of our technology business are boosted by doing the right things,including mundane elements such as revenue growth,profit optimization,cost-effectiveness,and overall corporate performance.Now,who could be against

91、that?Didnt Dave H.Comins once say“People will accept your idea much more readily if you tell them Benjamin Franklin said it first”?Never mind that.We will tap one more time into the almost infinite pool of(attributed or less attributed)quotes from our archetypical polymath:“Look before,or youll find

92、 yourself behind.”Sounds about right.Right the Technology,Write the Future.Nothing less.10TECHNOVISION 2023Do plans and actions contribute to societal good?Boost the organizations societal purposes by saying“Yes”to technology that boosts sustainability and saying“No”to what is energy-wasting,non-ess

93、ential,or non-ethical.Are business and technology the same?Move from alignment to unity of business and IT,creating a seamless Technology Business strategy and operations.Do systems and processes change naturally?Move adaptability from afterthought to prime time.Are systems and processes open by def

94、ault?Upgrade your technology platform to the ultimate Technology Business platform:a superior,open set of attractive services,acting as a magnet for active collaboration,internally and externally.Is trust at the foundation of the organization?Power up the entire trust ecosystem from the organization

95、s core to its edges securing your existing business and pushing forward to its next permutation.Is the data and AI applied human-centered?Ensure a properly measured and monitored balance between three sometimes conflicting assets:the corporate Intelligence Quotient,Creativity Quotient,and Emotional

96、Quotient.Are all hands-free perspectives considered?Assume full,hands-free automation as the default for all new Technology Business processes.7 QUESTIONS TO ASKMastering a Technology Business is not only about understanding trends and their overarching themes.Its about making it work,moving from ar

97、ticulating aspirations to actually righting the technology and writing the future.We recommend asking seven questions at any signature digital juncture when assessing a strategy,a portfolio,program,project,or architecture,or simply any time a promising innovative idea pops up:1234567Overview Of Tech

98、novision11TechnoVision categorizes technology trends into six containers,offering a snapshot of innovation from different perspectives(the“what”)ranging from user experience and collaboration,via data and process automation,all the way to infrastructure and applications.A seventh container offers a

99、series of overarching design principles to successfully apply the trends and create transformational impact(the“how”).These principles help to build a sharp mindset,ready for any portfolio,program,project,architecture,innovation initiative,or idea.You Experience and We Collaborate are at the heart o

100、f the technology-driven exchange.This core foundation is surrounded by the more functional containers Thriving on Data,Process on the Fly,Applications Unleashed,and Invisible Infostructure.This collection of trends is all wrapped up with Balance by Design,as the overarching container to be considere

101、d while working with the others.Within each container,five key trends are presented as one-page summaries,designed to be crisp and to-the-point,yet appetizing enough to warrant further study.They all feature a What section that describes the trend,a Use section with best practices and use cases,an I

102、mpact section that exemplifies the change potential of the trend,and a Tech section that provides links to key technologies and standards.Each trend also mentions an Expert in residence that anyone can connect to if they want to know more about the topic.Balance by Design our overarching container f

103、ollows a slightly different setup to the other six,offering views of how to shape balance within an organization using seven clear design principles including anti-principles that are sometimes easier to detect than the principles themselves.OVERVIEW OF TECHNOVISION12TECHNOVISION 2023Overview Of Tec

104、hnovision BALANCE BY DESIGN BALANCE BY DESIGN BALANCE BY DESIGN BALANCE BY DESIGNThrivingOn DataProcessOn The FlyApplicationsUnleashedInvisibleInfostructureYouExperience We Collaborate13You Experience:immersive,low-touch,emphaticThe established customer experience now is intwined with employee and p

105、artner experiences,achieving common goals of attraction,retention,and engagement.All expect a better experience,with a positive impact on society and the environment.When it comes to providing these superior,compelling experiences,the Metaverse is the place to look at.It shifts retailers and brands

106、from sellers to companions and reshapes the employees workplace into a new and attractive virtual realm.All of that takes place while meeting sustainability and inclusivity objectives.And what if these experiences extend to industrial and business operations?Enter the Internet of Twins,which is desi

107、gned to build highly efficient real-world operations in the most sustainable way.Experience2 Me,Myself and My Metaverse Internet of Twins No Friction I Feel for YouWe Collaborate:teamed,distributed,creativeHow businesses operate and collaborate has changed irrevocably.Many aspects of value delivery

108、are now entirely independent of location and time.People work together in teams in diverse ways,increasingly at the very edges of what used to be considered the core organization.Consumers and employees expect creative,integrated experiences,which require a new level of cross-organization,cross-sect

109、or partnering to meet these expectations.Distribution is the leading design principle,together with mesh-style,loosely coupled collaboration.Future organization structures will thus evolve towards a decentralized mode of operation,demanding fewer physical assets,less energy,less travel,less command

110、and control,maybe even fewer leaders.Fluid Workforce The Team is the Canvas Taken by Tokens Your Mesh for Less No Leaders14TECHNOVISION 2023Overview Of TechnovisionThriving on Data:federated,sharedand fosteredIt is no wonder organizations aspire to thrive on data,to be data-powered enterprises.With

111、every business now being a de-facto Technology Business,data is at its core.Dare we say,every Business is a Data Business?Data powers superior customer experiences,highly tuned operations,and smart,self-optimizing products and services.Data provides resilience,predictability,and effectiveness,but al

112、so enables organizations to achieve their sustainability ambitions.It is therefore time to see data for what it is:a first-class product;carefully and sustainably owned,managed,and activated by business domains,while shared in lively exchanges inside and outside the organization.Data Sharing Is Cari

113、ng Power to the People Data Apart Together Net Data Creative MachineProcess on the Fly:binding,portable,self-drivingStrategy tends to be eaten for breakfast,by culture but also by a lack of operational execution.Organizational aspirations are simply“blah blah blah”without any ability to turn insight

114、 into action,quickly respond to events,overcome business silos,or go with whatever flow the corporate purpose supposes.And all that goodness must be delivered against a scarcity of both human resources and natural resources,plus the drastic need to reduce travel and energy consumption.This is where

115、Process on the Fly comes to the fore and shines ever brighter.Breakthroughs within intelligent automation and a taste of touchless execution have firmly placed this container center stage.Process is Mine,Mine,Mine Rock,Robot Rock Silo Busters Cant Touch This Augmented Me15Applications Unleashed:mesh

116、ed,headless,augmentedAt the heart of any Technology Business is its applications portfolio;the thriving heartbeat of the organization part of the business,responsive to every demand.These applications mirror the new business dynamics,built,and continuously changed at high speed and high quality,and

117、in whatever incarnation necessary.Yet,many applications no longer look like the ones we used to know,as they morph into a connected mesh of lightweight,more sustainable microservices.With agility and minimum viable products as established concepts,the quality of application services needs to be at e

118、nterprise level,with a continuous,flawless deployment throughout all business operations.Kondo My Portfolio Honey,I Shrunk the Applications When Code Goes Low Apps AI Little Green AppInvisible Infostructure:omnipresent,autonomous,invisibleThe odyssey towards a truly invisible IT infrastructure is on

119、going.The cloud,a signpost of increasing invisibility is the default choice with a diverse range of deployment options.Plain acceleration has given way to a focus on value extraction,sustainability,industry contextualization,technology debt removal,and security,all while maintaining operational resi

120、lience.A software-and-AI-driven,nearly autonomous supply chain is key to that,providing an approach to deal with both the scarcity of skilled experts and excess energy consumption and CO2 emissions.But IT infrastructure also expands its reach,integrating Operational Technology and things at the edge

121、s of central IT,showing that“Infostructure”never was a spelling mistake.Lord of the Clouds My Industry,My Cloud Ops,AI did it Again Simply the Edge Silence of the Servers 16TECHNOVISION 2023Overview Of TechnovisionBalance by Design:overarching,righting,purposefulThe essence of designing a Technology

122、 Business is to find and preserve the right balances:between the interests of stakeholders,both short-and long-term,centralized and decentralized,friendly and authoritative,purposeful,and spontaneous,value-delivering and sustainable,innovative and trustworthy,fact-driven,and empathic.Therefore,besid

123、es the what of technology trends,TechnoVision offers a view of how to adapt,to help shape balances within the organization by purposeful design.Exploring technology drivers can be an enticing exercise but applying these principles will determine the actual success of the transformation afterwards.He

124、re,we offer control questions for executives and a bouquet of perspectives for architects,or anybody involved in a Technology Business portfolio,program,project,or initiative.Do Good,Do Less,Do Well Technology Business Adapt First With Open Arms IQ EQ CQ Up Trust Thrust No Hands On DeckAs will be ob

125、vious from some of the trends above,our authors have stayed true to the playful nature of TechnoVision by using references to rock,pop,movies,and other cultural and societal phenomena.It turns out this playfulness makes the trends more accessible,more compelling,and easier to remember.Also,as our au

126、thors will testify,its good,clean fun creating these headings.Readers are challenged to find as many of these Easter Eggs as possible.The TechnoVision expert in residence community caters for a variety of detailed posts and articles about your favorite 37 building blocks.We encourage you to read the

127、 accompanying report Applying TechnoVision for various means of using and playing with TechnoVision in a unique and entertaining way.Finally,to dive even deeper into the TechnoVision universe,watch out for the sector-specific playbooks:released throughout the year,they provide numerous sector cases

128、and best practices,positioned within the TechnoVision framework.17YOU EXPERIENCELast year,we introduced the concept of Experience,in which the established customer experience strategy is intwined with employee and partner experiences,achieving common goals of attraction,retention,and engagement.All

129、audiences expect a better experience,while also contributing positively to society and the environment.So,where do we go next?When it comes to providing seamless experiences that boost loyalty while addressing key environmental and societal challenges,we need to look at the advent of the Metaverse.I

130、t shifts retailers and brands from sellers to companions and reshapes the employees workplace into a new and attractive virtual realm.All of that takes place while also meeting sustainability and inclusivity objectives.And what if these experiences extend to industrial and business operations?Enter

131、the Internet of Twins,which is designed to build highly efficient real-world operations in the most sustainable way.Frictionless,low-touch AI-driven experiences have in many ways already proven successful in enabling authentic,cohesive,and emotional connections between organizations and customers or

132、 employees.Yet,more can be achieved.Organizations are now reflecting on what matters to their audiences in new ways.These audiences want better experiences,but with lower impact,such as a reduction of gas-guzzling travel.If virtual testing of products by the audience is allowed,only specific types a

133、nd amounts will be manufactured.This targeted approach will reduce waste and the net impact will trigger sustainability benefits,customer acquisition,cost savings,and improved loyalty along the entire value chain.ALEXANDRE EMBRYEXPERT IN RESIDENCEThe Metaverse promises to address these issues in a s

134、ingle shape.Initially,user experiences might get the focus.But when it comes to the improvement of customer loyalty,the backcloth of this trend is a new philosophy:the community-driven approach.This attitude conveys the idea of giving ownership to people that design or customize a brands products wi

135、thout being part of the organization.The resulting feeling of belonging is a real catalyst for the brands adherence and self-promotion.Pretty smart approach,right?And the new user experience strategy does not only address people.The strategy also covers physical assets and things,for example in comp

136、lex industrial,engineering,and urban environments.With the ability to create digital twins of any thing,we see the Internet of Things(IoT)evolve into quite a different IoT:the Internet of Twins.By enabling realistic simulated experiences in addition to all other travel-,asset-and handsfree-benefits

137、of the Metaverse the Internet of Twins supports the mastery of efficient,secure,and sustainable operations.This evolved IoT will contribute to optimal resource utilization,reducing the need to travel.Advanced simulation models,which cut requirements for physical testing,will make products more susta

138、inable and desirable,with much less environmental impact.So much more to experience.Maybe we should start talking about Experiencen?18TECHNOVISION 2023YOU EXPERIENCEExperienceMe,Myself and My MetaverseInternet of TwinsNo FrictionI Feel for You19CHARLTON MONSANTO EXPERT IN RESIDENCECreating a user ex

139、perience as an integrated whole,seamlessly covering the perspectives of customers,employees,and partners,enabled by all available variants of UX technologyWhat if we raise user experience to the power of 2?As we come to rely even more on online interactions,our expectations are evolving rapidly.Orga

140、nizations need to enable virtual,mobile,and touchless interactions to engage,stimulate,and retain customer and employee attention.Consumers constantly seek that golden touch,where their personal beliefs are understood and supported.Fail,and their loyalty might be at risk.Employees want to feel a sen

141、se of purpose,empowerment,and enablement.Fail,and they might easily change employer.Addressed through an all-encompassing approach that covers disciplines,channels,business units and partners,the net effect is differentiating and competitive.Combine this approach with the latest in no-friction UX te

142、chnology,and the Experience Squared is manifest.EXPERIENCE20TECHNOVISION 2023ExperienceWHAT Customers,employees,and partners are much more aware and critical of an organizations positioning on key societal themes(such as sustainability).The brand and the delivered experience must embody those belief

143、s and purposes.Virtual,mobile,and distributed user experiences have become the norm.With the pandemic as a hyper-accelerator of both adoption and acceptance,expectations concerning ease of use,value,and effectiveness continue to rise.The customer and employee experience jointly and compositely allow

144、 brands to be far more flexible in how they deliver experiences.This shift requires a unified experience strategy that approaches user interaction design holistically.Designing an experience across the silos of customers and employee experiences requires a deep understanding of the end-to-end journe

145、y,involving the feelings,emotions,and associations that determine signature moments along the way.An increasingly diverse mix of UX/UI options will power alternative ways to deliver intent-driven,conversational,and low/no touch interactionsand more is on the way,especially in the world of connected

146、things(such as delivery drones and robots,self-driving cars,and autonomous stores)and the Metaverse(including VR and AR)that will shape the future Experience2.USE ABFRL,a fashion retailer,partnered with Algonomy to deploy its hyper-personalized solutions to leverage real-time shopper behavior.Empres

147、as DBS,a beauty company,integrated Perfect Corps AI&AR virtual try-on tool(VTO)into its online makeup shopping experience that allows users to digitally try-on select products from their mobile or desktop devices.Holiday Oil Company installed self-checkout solutions across its network of 67 stores l

148、ocated in Utah,NA.PepsiCo partnered with Ultraleap to deliver touchless vending using gestures in response to Covid and hygiene sensitivities.Tommy Hilfiger Brazil generated clout by bringing its brand to the Metaverse and Burberry recently shared some of its experiments at the Leeds Digital Festiva

149、l;including in-store experiences,product customization,and commerce.IMPACT Increased loyalty Customers will return for compelling,personalized,and valued experiences that match their interests as they search for purposeful brands,products,and services.Maximizing value Automation and augmentation wil

150、l support the worker and free their time for higher-value activities,such as customer engagement,field service tasks,etc.Maximizing new revenue opportunities By creating touchless and self-service experiences,from finding and selecting products,checking out,payments,and onto customer service.Improve

151、d reach and awareness Attracting and accessing new audiences by harnessing the channel and immersive experience explosion by engaging them in the channels of their choice.This reach will be also possible by providing orchestration across all brand touchpoints.TECH Customer Experience Management:User

152、mind,Highspot,Uxpressia,Invision Real-time journey management tools:Kitewheel,Alterian,Pointillist,Thunderhead,Usermind;Adobe Journey Optimiser,Salesforce Personalization,Braze Customer platform technologies:Salesforce Clouds,Adobe Marketing Cloud,SAP CX,Pega,Usermind,Cemantica,Acoustic,Hubspot,Thre

153、ekit,Genesys,NICE CXOne Virtual and augmented reality:PTC,Unity,Meta Quest,Hololens,Perfect Corp,Varjo,Nvidia,Customer data technologies:Tealium,Salesforce C360/CDP,Microsoft Dynamics 365 CI,Adobe AEP,SAP CDC,Segment,Treasure Data,Bloomreach,Algonomy,Oracle Unity CDP Automation and customer process

154、management:Microsoft Dynamics 365&Viva,Salesforce Clouds,Pega,Automation Anywhere,UIPath,ServiceNow Mobile engagement platforms:Braze,Moengage,Vibes,Airship21ME,MYSELF AND MY METAVERSESURABHI GAWDE EXPERT IN RESIDENCEA new virtual world augments real life,creating a potentially profound impact on th

155、e way we live,work,interact,behave,and express ourselvesThe Metaverse has moved on from being a buzzword to new experiences,new capabilities and new revenues.The Metaverse is expected to be nothing less than the next generation of the internet,deeply impacting our daily lives.This shared virtual and

156、 hybrid space;accessible by anyone,anytime,anywhere,on any device,reflects a huge improvement in online interaction augmenting real life.This includes realistic embodiment,a sense of presence,space,and emotion;everything that was lacking in legacy,flat,2D experiences.More than ever,borders are blurr

157、ing between virtual and physical worlds for business,shopping,entertainment,and social interactions.Not bad,for a buzzword.Yet,accelerated by recent technology advancements,mainstream use requires the Metaverse ecosystem to collectively assess critical challenges,including interoperability,being hac

158、k-proof,privacy,ethics,and societal concerns.22TECHNOVISION 2023Me Myself and My MetaverseWHAT The concept of the Metaverse is not new.It has been imagined in fiction,fantasy,history,sci-fi cultures,art,gaming,and so on,thereby impacting realism.Avatars,Non-Fungible Tokens(NFTs),and digital fashion

159、have surged in use,going beyond gaming and powering the Metaverse to create digital assets and trade value.Metaverse adds a burst of color to personal choices the choice of self-expression,ownership,identity,visual appearance,expression,entitlements,digital objects,or assets;it opens a new gateway f

160、or unmet needs,unexamined human behaviors,unspoken fears,and layered thoughts,irrespective of gender,socioeconomic background,class,or color.Ownership makes every individual a micro-enterprise to exchange value within nano-cultures,and global pop art cultures.Several immersive platforms,applications

161、,AI art tools,and accelerators have been popping up to enable the creator economy.Immersive technologies and Wi-Fi/5G connectivity enable businesses to communicate and inspire in new ways,and to provide personalized user experiences.The Metaverse is still developing.Approaches for data privacy,conte

162、nt moderation,and ethical and regulatory policies using it for good,positive futures are to be considered,determined,and socialized.USE Just do it in the Metaverse.With$185 million in NFT revenues and 21 million visitors at Nikeland,a virtual store on Roblox,Nike has one of the most exemplary Metave

163、rse strategies,stitching together RTFKT,branding,and continuous customer engagement.Tommy Hilfiger walked into New Yorks Fashion Week 2022 with a new logo,a strategic reinventing-market focus on Metaverse ambitions.Its athleisure pieces were available as avatars with an interoperable Ready Player Me

164、 platform.Time magazines NFTs called TIMEpieces offer access to content and invitations to exclusive online and offline events.Their August 2022 cover page depicted a digital NFT character of a black kid,Aku,asking Can astronauts be black?New digital fashion designers,such as Placebo Digital Fashion

165、 House,have non-binary avatars for inclusion in the Metaverse.We are ageless,we are sizeless,we are genderless exhorts the MetaGenesis collection inspired by Yuval Harari.And it is created from only 1.5 meters of fabric without water.AB InBev,the worlds largest beer brewery,moved into an Ethereum-ba

166、sed game for horse-racing platform Zed Run,with virtual experiences and real beer gifts for friends.This shift is the Metaverse-based extension of the horse-focused associations of its brands:Stella Artois with Ascot racecourses and Budweisers campaigns with Clydedales horses.IMPACT A multipurpose,m

167、ulti-modal Metaverse will decrease the need to gather lots of people around physical locations,reducing travel and energy consumption.The Metaverse can make scarce,highly specialized knowledge available globally without the need for experts to travel to(or from)any given location.The Metaverse enabl

168、es massive numbers of users to feel psychologically and emotionally immersed in their virtual environment,creating the potential to be a positive force for good,and an all-inclusive technology.Community-driven values,interests,and goals can bring people and experts together online they can experienc

169、e and participate in real time,without having to travel.Brands can listen to communities quicker,understand their choices in real time,and be more inclusive.As the Metaverse is shaping our interactions,fashion trends,bolder choices,new behaviors,and products,in turn it leads to new use cases and add

170、itional creations.TECH NFT-based Metaverse platforms:Decentraland,The Sandbox,Axie Infinity,Sensorium,Somnium Space,Cryptovoxels,Sorare,Ethverse,Unity,Upland,Illuvium,Spatial Virtual collaborative platforms:Facebook Horizon,Microsoft Mesh,AltspaceVR,Mozilla Hubs,NVIDIA Omniverse,Second Life,VRChat,G

171、lue,Party.Space,Yulio,Arthur Avatars:ReadyPlayerMe,Soul Machines Digital DNA platform,Microsoft Rocketbox,Wolf3D,Avatarsdk AI art tools:Midjourney,DALL-E 2,Stable Diffusion,Deep Dream Generator VR trade fairs and conferences:Virbela,HexaFair,vFairs,Hopin,MootUP,EventX,6Connex,GTR Virtual gaming plat

172、forms(non Web3 metaverse):Roblox,Fortnite,Minecraft23JACQUES BACRY EXPERT IN RESIDENCEDigital twins virtual representations of real-world entities and processes deliver better mastery of real-world challenges,with less strain on resources and energyDefinitely no evil twins involved here:the objectiv

173、e of the digital twin is to create the most realistic representation of real-world entities and operations one that is as close to the real experience as possible.It enables different simulations of different kinds of objects that communicate together,such as cars interacting in traffic,a factory wi

174、th a range of equipment,or a train with a network of signals.These levels of experience require the interconnection of digital twins with the right supporting protocols,which turns the Internet of Things(IoT)into an Internet of Twins.This twin network will be key to reducing the complexity of operat

175、ional challenges,easily exploring and testing alternatives,and converging virtual and real-world experiences.All while consuming fewer resources and less physical space.INTERNET OF TWINS24TECHNOVISION 2023Internet of TwinsWHAT The Internet of Twins will increase collaboration between digital twins,s

176、o they can capture the most realistic experiences and master the complexity of operations they represent through a global network.There are several levels of digital twins,which are related to different industries.The combination of virtual and real-world experiences in digital twins allows individu

177、als to take better decisions quicker because they can observe realistic and holistic patterns from experiences directly.The translation of experiences into a digital twin is one of the main obstacles that needs to be overcome to maximize the use of resources and the optimization of automation.The Io

178、T is not a new marketplace or a new way to manage sites on the internet.The IoT must be seen as a fresh approach that can enable the sharing of capitalized experiences dynamically during their lifecycles.Using the IoT in this way will also allow us all to discover new experiences.Moreover,twining ca

179、pability is not just reserved for physical objects but could also be extended to the collaborative processes that simulate collaborative practices in the Metaverse.USE KLM Royal Dutch Airlines adopted Matterport Digital Twins to improve operating efficiencies.The company used the technology to train

180、 ground crews and provide an immersive virtual experience to customers.Hamad International Airport(HIA)launched an innovative digital twin initiative as a part of its smart airport program.The development combines 3D-modeling techniques,data analytics,and AI to enable improved,faster,and data-driven

181、 decision-making.SSE Renewables and Microsoft used digital twins to monitor changes in the atmosphere,reefs,marine,and bird life around wind farms.Australian Antarctic Division is planning to develop a digital twin of Antarctica.This twin will support its scientific and geopolitical interests in the

182、 Southern Ocean,amid increasing competition in the region.Airbus Industrial digital twin is an enhanced approach that models the complete industrial system of the factory.IMPACT We are at the beginning of the story.The impact of digital twins will grow step by step,but dramatically.Some actors have

183、started to position themselves as digital twin manufacturers and have forecast that this area could represent as much as 25%of their revenues during the next five years.This alternative IOT will also combine several kinds of simulations from discreet industries and process industries.This advancemen

184、t will have a huge impact on sustainability(thanks to simulation),with better predictions at scale that help to ensure resource consumption is always minimized during production.Impact will not be confined to an individual organization.With new levels of realistic collaboration,all members of an ind

185、ustrial ecosystem will leverage their virtual interactions,reinventing how they create and share the value they receive.However,this value-creating process will be possible only if people can adopt those new experiences effectively,both socially and cognitively.One of the main benefits of a digital

186、twin is being able to test the scope and variability of an object in a short period of time.This mechanism sponsors a drastic decrease in the consumption of resources.Digital twins will allow industrial partners to research alternative approaches in a cost-effective manner.TECH Digital Twin platform

187、s(generic):Matterport,Microsoft Azure,AWS,IBM Digital Twin Exchange,Siemens,Bosch,Oracle,Dassault Systems,ANSYS,PTC,COSMO TEC Utilizing Digital Twin technology to optimize city traffic:MGrant to Support Research at the COSMOS Testbed DNA-Based Digital Twin:Predictiv25NO FRICTIONANDREAS SJSTRM EXPERT

188、 IN RESIDENCEThe Experience Economy becomes real,enabling businesses to provide genuinely frictionless and never-seen-before“phygital”experiencesStill a fraction too much friction?Hold on tight.The next version of a Technology Business has zero latency,acts in real time and is algorithmically autono

189、mous.It serves its customers and employees whatever they want or need,doing it faster and more beautifully than ever thought possible.All elements of friction removed.Its user experiences are hyper-personalized and truly predictive almost“psychic”in their ability to read the intentions of the user.I

190、t seamlessly enables interactions across both physical and the increasingly diverse digital call it“phygital”boundaries,wherever the user may be.As a key part of a future“No Friction”enterprise,such experiences morph themselves autonomously,uncompromising,and are relentlessly focused on the customer

191、 and employee,no questions asked.26TECHNOVISION 2023No FrictionWHAT According to Capgeminis research into customer experience for Financial Services,78%of consumers expect to use more touchless interactions through voice assistants,facial recognition,or apps.Using AI and intelligent process automati

192、on,actions can be executed in real time without latency or unnecessary friction points.User engagement requires much less human intervention,becoming autonomous and hands-free.Multiple emerging technologies including AI,5G,Intelligent Automation,IoT,and immersive UI technology create virtual environ

193、ments that offer real-time,seamless customer and employee experiences across multiple sectors.Multi-modal,touchless interfaces increasingly allow humans to communicate with devices using natural means of communication,such as voice,movements,glances,or eventually even through thought.The Metaverse c

194、ombines physical,augmented,and virtual realities.Intersecting trends and technologies,it leverages data from connected devices,omnipresent data,and contextually aware AI systems,creating a unique experience.USE To meet customer expectations quickly,TAB Bank created an open-banking platform to stream

195、line lending processes.By using MuleSofts Anypoint Platform,the bank enabled loan processing for SMEs that was 60 times faster than before.Mortenson employed Unity for interactive VR to simulate operating-room designs in interactive 3D spaces,allowing clients to visualize and interact with their cru

196、cial medical instruments and work areas to ensure optimal layout and ergonomics.Polish retail chain abka launched its autonomous NanoStore,which uses AiFis AI platform to create a checkout-free and convenient shopping experience for customers.Volvo Cars deployed Unitys VR car configurator as a marke

197、ting tool,building immersive 3D experiences to engage car buyers and aid them with their purchase decisions.Oakland International Airport installed identity technology and touchless security lanes from CLEAR to give travelers a frictionless travel experience across the US.IMPACT Financial service fi

198、rms have realized significant benefits,reducing their cost of operations by 13%and increasing revenue per customer by 10%after deploying AI in customer-facing functions.AI has also helped deliver improvements in customer satisfaction.Around one in five industry firms(25%for banks and 19%for insurers

199、)have seen a 20%to 40%increase in customer engagement.Customers stay more loyal to businesses,which offer timely personalized suggestions and updates,further driving customer acquisition,retention,and brand loyalty.Haptics and sensory technologies help implement touchless interfaces a post-pandemic

200、prerequisite but which also help more people to interact with digital solutions,regardless of whether they had the means or capability before.TECH AI:Microsoft AI Platform and Azure AI,Google AI Platform,AutoML,IBM Watson Studio,Salesforce Einstein,H2O AI Hybrid Cloud API management and microservice

201、s:Microsoft API Management,Mulesoft,Apigee API Management,AWS API Management,IBM API Connect,Dell Boomi API Management IoT:Microsoft Azure IoT Platform,Google Cloud IoT Core,AWS IoT,Intel Movidius Vision Processing Units(VPUs),SharpEnd XR:Unity,Unreal Engine,OpenXR,Microsoft Mixed Reality,Google ARC

202、ore,ARKit AWS Sumerian,Wikitude Augmented Reality;BLIPPAR studio,Perfect Corp,UltraLeap,Matroid Web3:Circle,Alchemy,Polygon,Bitwave27I FEEL FOR YOUKRYSTIANNE AVEDIAN(SHE/HER)EXPERT IN RESIDENCEBoosting both the individual and corporate EQ,by creating a more effective,meaningful,and satisfying symbio

203、sis between people and their technology enablersNew scarcity has driven us into the hands of technology.Even though technology hasnt surpassed humans in intelligence,it is striding closer and closer.An essential characteristic of intelligent beings,such as humans,is their ability to share different

204、types of ideas,expressions,and feelings.Emotion plays an integral part in our lives.So does technology.Significant progress has been made in the field of user experiences and AI we see continuous evolution and rapid advancements each day.While technology can interpret and even mimic human emotions t

205、o a certain degree,it cannot understand or replicate them yet.But technology has come a long way,even if its artificial and based on a cold,silicon heart.Emphatic technology and Emotion AI can benefit humans in so many ways,providing social comfort and inclusion,understanding and expression,as well

206、as a plethora of industrial applications.Now,its more than a feeling.Technology,I think I love you.28TECHNOVISION 2023I Feel for YouWHAT Empathy and emotional intelligence work together,enabled by caring,to produce long-lasting relationships.Together,they form the foundation of trust.Now more than e

207、ver as businesses redefine their ways of working,technology set-up,and organization in the aftermath of the pandemic empathy is in short supply.Organizational empathy is moving beyond customer centricity and adding employees to the equation to drive business success.CX and PX are the new top priorit

208、ies across all organizations today.The focus is on the collective capacity of an organization to demonstrate empathy to all stakeholders,as well as a commitment to develop an understanding of customer needs.Emotion AI offers new insights to understand people and customers.Industries are finding ways

209、 and identifying areas to integrate emotional intelligence,such as chatbots,virtual assistants,and facial recognition.However,Emotion AI requires transparency.For Emotion AI to work and not have the opposite effect,it is crucial to communicate digital ethics and be transparent about what data is col

210、lected,for what purpose,with what access rights,and how long it will be stored.USE Microsoft filed a patent for AI technology,which focuses on giving Xbox games the ability to collect audio streams from voice chat and analyze a players emotions to help identify potential issues in people with height

211、ened emotions.Armenia launched Robin the Robot to comfort kids at US clinics during the pandemic.Indian online-tutoring platform Vedantu leveraged an Emotion AI solution to optimize its educational content.The system relied on eye-tracking and facial-coding algorithms to map user journeys and analyz

212、e emotional triggers to generate metrics on engagement,attention,and fatigue for students and tutors.Startup Find Solution,based in Hong Kong,launched 4 Little Trees software,which uses Emotion AI in schools to identify the emotions of students,targeting knowledge gaps and offering game-style tests

213、designed to make learning fun.Hyundai Motor unveiled a mini EV,which is equipped with Emotion Adaptive Vehicle Control technology that optimizes the vehicle environment based on the drivers mood.IMPACT Voice-enabled AI technologies actively monitor a users voice to check emotional well-being through

214、 unique vocal biomarkers and predict core symptoms of mood and anxiety disorders:depressed mood,diminished interest,avoidance,and fatigue.Companies are leveraging Emotion AI when training call center and telesales employees.AI analyzes the quality,tone,and pace of the individual,and trains them to s

215、peak with more empathy,confidence,professionalism,and efficiency where needed.AI-based approaches can easily detect human expressionism,such as joy,surprise,fear,or anger,but will soon recognize traits such as age,race,and gender to understand social dynamics,bringing more personalized experiences t

216、o consumers without bias.Ion recognition technology is being used widely to bring benefits in many areas,including health,anti-terrorism,urban security,and road safety.TECH Emotion AI in learning:Entropik,Smile,Proctortrack Employees management:EI Experience,TeamEQ,Amber,Lead Honestly,InsideBoard AI

217、 to build resilience:Driven,Resilient AI,Resiliency Emotional analysis:ENABLEX FACEAI,TypingDNA,Emokit,NVISO,Element Human,Receptiviti,ComapanionMX Facial analysis:smileML,Affectiva,Amazon Rekognition,Microsoft Face API Driving AI:drivebuddyAI,Affectiva Automotive AI Retail Solutions:LilyAI,Entropik

218、,madstreetden Language analyzers:Watson Tone Analyzer,Emoshape,Cognito,Amazon Connect,Modulate-ToxMod29WE COLLABORATE Collaboration has always been a place of magic.But it sure starts to look different when its accelerated by breakthroughs in technology.Working together is now de facto,independent o

219、f location and time.This technology-enabled collaboration is reimagining the future of the workforce.Take the example of career fairs in the Metaverse,which demonstrate how organizations can source talent for hybrid ways of working.Hybrid now defines the professional workplace,where people collabora

220、te in various ways and with various means,increasingly at the very edges of what used to be the core organization.This disparate form of teamwork aims to get the best results from an increasingly scarce workforce,requiring a new level of cross-organization and cross-sector partnering.Here,collaborat

221、ion moves from an afterthought to being fully ingrained in new business models by design.Future organization structures will evolve towards a decentralized mode of operation,demanding fewer physical assets,less energy,less travel,less command and control,maybe even fewer leaders.Indeed,a kind of mag

222、ic.As the world is emerging from the other side of the pandemic,it is becoming increasingly clear why moving forward with hybrid ways of working goes a long way to meeting not just business but also sustainability goals.Organizations have shown the tenacity to deliver results while facing what seeme

223、d like unsurmountable odds,working from anywhere,with limited means.Virtual workplaces have necessitated the advent of new productivity tools and techniques,bolstering the team as the default entry into the workday.An always-connected yet asynchronous and collaborative style of working is breaking b

224、arriers of geography and time zones.SUDHIR PAI EXPERT IN RESIDENCEIts redefining what we call“just another day at the office”.Customer demand for seamless experiences across services has given rise to meshed,cross-industry business models.It introduces an era of co-opetition,as organizations reach b

225、eyond the boundaries of their own industry to develop new value propositions with ecosystem partners,startups,and competitors.Its also by far the best way to achieve joint targets for sustainability and areas of social good:rethinking the way resources are consumed and produced,with resiliency and s

226、ustainability taking the front seat.What becomes paramount is needs-based production,combined with effective business and technology operation models,designed to consume less across the enterprise lifecycle.The convergence of the physical and virtual worlds leads to a new,distributed online economy,

227、powered by trust.Digitization of assets is spreading,from Financial Services to other sectors as well.Distributed ledger technology now finds use in areas as diverse as art,retail,real estate,and the upcoming Metaverse.This new economy certainly looks decentralized,with autonomy enabled via peer-to-

228、peer transactions.Future organizational structures will take the best of decentralized organizations and traditional ones.While traditional institutions might be hesitant at the prospect of decentralization,forward-looking firms will look at decentralized use cases through a centralized lens to enab

229、le the transformation journey.This blended approach will allow organizations to focus on the business at hand,while leveraging the best technologies a true marriage of business and technology.30TECHNOVISION 2023WE COLLABORATEFluid WorkforceThe Team is the Canvas Taken by TokensYour Mesh for LessNo L

230、eaders31FLUID WORKFORCE ABHIJITH REMANAN EXPERT IN RESIDENCEAn agile,adaptive workforce model that boosts organizational resilience and productivity,saves costs,and addresses the shortages of skilled resourcesUnder pressure,everything becomes fluid.Still,a hybrid workforce is not just the unavoidabl

231、e response to the challenges of a post-pandemic-driven world:it is a key element of the future of all work.Seducing the business with advantages such as increased productivity and cost savings,not to mention the impact on the carbon balance sheet,it also enables organizations to thrive in the war of

232、 talent scarcity expanding previous sourcing boundaries well beyond the edge of the organization.Shifting towards this hybrid workforce model,however,requires a reinvented,trusted work culture,a robust working technology platform,and an employee experience designed to flow with the new,fluid workfor

233、ce model.Caring about ourselves.Under pressure.32TECHNOVISION 2023Fluid Workforce WHAT According to Capgeminis Future of Work research,more than 25%of organizations expect that over 70%of their workforce will work remotely in the future.Organizations are now customizing hybrid work models,with clear

234、 demarcation of the extent of remote work allowed for employees based on their roles and responsibilities.Hybrid models also include freelance,independent,gig,or crowdsourced workers.Addressing critical skills demand,our Fluid Workforce research demonstrates how 89%of organizations plan to expand hy

235、brid models over a wider range of functions.The workforce increasingly prefers to work with fewer constraints,offering flexibility,variety,and a better work/life balance.Only a decreasing minority considers fixed office locations as the best place to work.Critical to success is a trusted culture,acc

236、ompanying social contracts and employee experiences.This culture connects digital communities,activates purpose,and creates a sense of joint belonging independent of working location or type of contract.For hybrid models,leaders must be authentic and empathic,focusing on employee empowerment,and enc

237、ouraging autonomy and transparency.Data-driven collaboration platforms enable workers to achieve results in new,agile ways.USE In collaboration with WorkJam,a digital workspace platform,Priceline Pharmacy,Australia developed a program to improve collaboration between franchise partners,corporate sta

238、keholders,and employees.The platform,expected to be used by more than 5,500 employees across Pricelines 470 stores nationwide,will be enabled by WorkJams tailored Learning and Assessment,Rewards and Recognition,Task Management,and Communication tools and functions.Turing is an international hiring p

239、latform that brings together remote software developers to work for small and large companies.The Palo Alto-based company is well-positioned to cater to a distributed workforce by vetting and hiring software developers who can work from anywhere.Nasdaq employed Culture Amp to establish an employee l

240、istening strategy.The company ran an in-depth Retention Analysis using data from past 360-degree reviews,engagement,exit,and pulse surveys to curb attrition rates by re-aligning the roles of managers within the organization.Asda,the supermarket chain from the UK,has chosen Workday to simultaneously

241、develop a unified view of its workforce and personalized experiences for its employees.Staff will be able to use a single system to track and manage their time off,grow and develop skills using tailor-made content,and serve customers better by leveraging data-driven insights.Virtus Health,Australias

242、 largest assisted reproductive services provider,will leverage the single data architecture offered by Dayforce,a platform from Ceridian,to bring together existing silos within the organization HR,payroll,workforce,talent management,etc.to deliver a full cloud HCM experience.IMPACT Our Fluid Workfor

243、ce research show benefits such as improved time to market and agility,better alignment of talent with the business imperatives,enhanced customer satisfaction,and improved brand perception and sales.The research also highlights how almost 70%of organizations aim for reduced business costs,and providi

244、ng out-of-hours support,while around half want to attract higher quality talent,and increase the speed of getting work done.The potential for flexibility in work location creates an opportunity for organizations to attract more external talent while reducing office space,saving costs and cutting tra

245、vel requirements.However,rising stress levels are a factor to be considered within hybrid working and need to be managed proactively.More than half of employees refer to higher stress levels and are concerned about their networks shrinking due to remote working.Choosing a work location can certainly

246、 act as a smart countermeasure.TECH Workforce planning/HR solutions:Capgemini People Analytics,IBM Talent Management,Workday HCM,SAP SuccessFactors,Upwork Inc,Honeypot,Braincities,Faethm,Service Now(ITSM and CSM),365 Talents,Dayforce HCM,Infor Workforce Management(WFM),Blue Yonder Workforce Manageme

247、nt,Oracle Fusion Cloud HCM,WorkAxle,Reflexis ONE,UKG Dimensions,UKG Ready Digital workplace solutions:Microsoft:Microsoft Office 365,G Suite,WorkJam Digital Workplace Self-management and work effectiveness solutions:Sapience,holaSpirit,glassfrog,Team EQ,Trello,Monday,Amplifai Employee adoption and w

248、ell-being management solutions:InsideBoard,Peakon,Lattice,15Five,Quantum33THE TEAM IS THE CANVAS GERT HELSEN EXPERT IN RESIDENCECollaborating in hybrid teams-oriented workspaces becomes the new natural place for creating next-level business resultsWe are all social animals.We work best when we conne

249、ct.Now that working online is the accepted standard,we are shaping the canvas on which we work to ensure that it optimizes our individual and team requirements.Modern collaboration platforms provide the means to create a new canvas that is virtual,distributed,and asynchronous at times.This canvas co

250、ntains all the tools needed for the team to create its next works of technology business“art”whether impressionist,expressionist,or just a quick charcoal drawing.34TECHNOVISION 2023The Team is the Canvas WHAT Open and secure collaborative platforms provide shared team workspaces,enabling smooth coll

251、aboration across a global ecosystem of partners and clients,far beyond the boundaries of a single organization.Collaboration platforms can be customized and extended easily,with a range of third-party modules,low-code tools,and process automation tools to increase the productivity of teams.Supported

252、 by AI,mini-surveys,and online,on-demand learning environments,these platforms can be used to improve a teams skillset on a continuous,often just-in-time process as the team progresses towards achieving its objectives and key results.Hybrid meeting rooms are equipped with plug-and-play technologies

253、that can be used to connect an audience seamlessly,whether individuals are in the office or joining remotely.The Metaverse will take this connectivity to the next level.Our research,“The Future of Work:From remote to hybrid”,illustrates how hybrid work has also created new types of challenges around

254、 workplace culture that company leaders will have to address.USE Barclays Bank PLC adopted Microsoft Teams as its preferred collaboration tool for over 120,000 colleagues and partners around the globe.Doing so allowed Barclays to simplify and harmonize its communication and collaboration landscape.P

255、aragon Law,a UK-based law firm,introduced both GoTo Connect and GoTo Meeting to engage with clients and colleagues easily and securely from any location,using any device.Munich Re leveraged Miro for its design-thinking activities.Miro,with its extended set of collaboration features,proved to be the

256、right tool for facilitating brainstorming within small and bigger groups.John Wallis Academy,a UK-based school,chose Avaya OneCloud UCaaS to connect the entire school across disparate locations and to put in place a coordinated digital environment.Black&Veatch,a US-based engineering and construction

257、 company,collaborated strategically with Avatour to increase the engagement between on-site and remote professionals.This hybrid approach had a positive impact by breaking down traditional meeting barriers,reducing risk,and improving projects.IMPACT Modern collaboration platforms allow teams to shap

258、e their workplaces according to their preferences,leading to more team autonomy and motivation,increased productivity,and better retention of scarce human resources.With less dependence on being together in a physical setting but still being able to produce excellent results there is less need for f

259、ixed office space and travel,which ultimately helps organizations meet corporate sustainability goals.Where collaboration platforms and augmented reality provide the means to bring people closer,leaders have a key role to play in safeguarding the culture of the workplace and creating opportunities f

260、or teams to connect outside their day-to-day context.Remote work presents an opportunity for different cultures and ecosystems to come closer together,which boosts the diversity of teams and increases cross-organizational collaboration.TECH Collaboration platforms:Humanity Platform,Microsoft Teams,M

261、icrosoft Viva,Avaya OneCloud,Slack,Google WorkSpace,Asana,Trello Virtual meetings and events:Zoom,Google Meet,Cisco Webex,Adobe Connect,GoToMeeting Virtual/Augmented Reality and Metaverse:Horizon Workrooms,Microsoft Mesh,Librestream Onsight Whiteboard and ideation:Mural,Miro,Bluescape,Klaxoon,Google

262、 Jamboard Surveys and quizzes:Medallia Crowdicity35TAKEN BY TOKENS MUHAMMED AHMED EXPERT IN RESIDENCEEmergence of a Token Economy through the convergence of real and digital assets within real and digital business models converging on themselvesWhether theyre being used in currency or real estate,di

263、gital music,the Metaverse,or even World Wide Web source code,tokens bring a particular set of skills.Skills that have been acquired during a long evolution of blockchain technology.Skills that have the potential to create a decentralized token economy,disrupting business models,fundamentally changin

264、g the way we transact and trade.Tokenization can transform industries,making transactions more efficient,secure,reliable,and accessible.It creates a new meaning of what we perceive as value,as it makes digital assets just as tangible and valuable as real-world assets.Tokens:I will look for you,I wil

265、l find you,and I will leverage you.36TECHNOVISION 2023Taken by Tokens WHAT Tokenization is the representation of an asset and its ownership on a digital medium using distributed ledger technology.A token is a digital asset,stored securely on the blockchain.Tokens are mostly associated with cryptocur

266、rencies,such as Bitcoin or Ether tokens.However,they can relate to anything,from votes to licenses and onto carbon credits and access rights,and even the ownership of a song or digital assets in the Metaverse.There are broadly three categories of tokens:payment tokens serve the function of money(dig

267、ital currency,cryptocurrency,etc.);security tokens represent ownership of an underlying asset(financial instruments,real estate,art,digital assets in a 3D world);and utility tokens provide access to a particular set of goods or services(ICOs,collectibles,identity tokens).A token economy will enable

268、peer-to-peer transactions without relying on a trusted authority,thereby vastly increasing the volume of trade,potentially unlocking trillions of dollars in illiquid assets.Tokenization accelerates the convergence of the real world with its tangible assets,and the virtual world with its digital asse

269、ts,giving rise to a decentralized economy,powered by trust and unbreakable,distributed technology.USE More than 100 central banks around the world are exploring central bank digital currencies(CBDCs)for wholesale,retail,and cross-border use cases.CBDCs offer 24/7 availability(offline payments),progr

270、ammability(smart contracts and automated payments),instant finality(real-time settlements),and interoperability.SWIFT,in collaboration with Capgemini,successfully demonstrated interoperability between multiple CBDC networks as well as fiat-to-CBDC interlink,making cross-border payments more seamless

271、 and frictionless through a single gateway.Digital asset custody is becoming mainstream among private and institutional investors with large banks,such as Socit Gnrale,BNY Mellon,and Citi,all forming strategic partnerships to offer custody services.Tokenization of carbon credits is finding accelerat

272、ed adoption amid raising concerns around sustainability and climate change.Large institutions such as the World Bank use tokenization as a trusted and transparent means of registering carbon credits.Non-Fungible Tokens(NFTs)are poised to have an increased utility with the accelerated adoption of the

273、 Metaverse,in addition to finding unique value in the art,music,gaming,and ticketing industries.IMPACT Tokenization and Web3(mesh web)technologies will play a pivotal role in shaping the future of regulated markets by helping to bridge the gap between traditional models and decentralized modes of op

274、erations.Decentralization can improve latency(through peer-to-peer transactions),reduce cost(by eliminating intermediaries through smart contracts),improve security(through cryptographically secure transactions),and increase transparency(through an immutable ledger of transactions).Tokenization has

275、fueled an innovative and currently well-established way of fundraising for early-stage startups through so-called initial coin offerings(ICOs).Smart Contracts can automate transactions and eliminate intermediaries,thereby reducing administrative processes and the dependence on scarce human resources

276、.However,decentralization brings many challenges:fraudulent transactions,scalability,and privacy concerns.These challenges need to be addressed to unleash the token economy in a true sense.TECH Technologies:Ethereum,Hyperledger Fabric,Algorand,ConsenSys Quorum,Solana,Cardano,Circle,Ripple,Contour Bl

277、ockchain Digital Asset Custody and Wallets:Metaco,Fireblocks,HexTrust,Settlemint,MetaMask,Tokeny,Anchorage,Komainu Securitization:ConsenSys Codefi,Polymath,Securitize,Polygon,Progmat NFTs:OpenSea,Rarible,Larva Labs CryptoPunks,Decentraland,Sandbox,Unity,Centrifuge37YOUR MESH FOR LESSNEHA PUNATER EXP

278、ERT IN RESIDENCEEnabled by efficient mesh technology,its easier than ever for organizations to join forces,even if it is lightweight,just for one day,for one occasion,or for one customerCaught in a mesh?With a cloud-based infrastructure platform,agile application microservices,data-sharing capabilit

279、ies,intelligent automation,and hyper-connectivity,it is easier and more efficient than ever to collaborate with others even if they come from unexpected sides.Thriving,always changing ecosystem-based business models can drive unique products,services and customer experiences that were deemed unlikel

280、y or impossible before,crossing the barriers of sectors,industries,and regions.Not only that,but mesh collaboration also addresses challenges around sustainability and scarcity of resources.Exactly the rumble organizations are looking for.38TECHNOVISION 2023Your Mesh for LessWHAT Technologies such a

281、s cloud-native infrastructure,microservices-based APIs,secure data-sharing platforms,intelligent process automation,and 5G connectivity,make it easier for organizations to partner and collaborate,even if it is in a loosely coupled mesh which might be ad-hoc,opportunistic,or unplanned.Organizations n

282、avigate increasingly complex social,environmental,and supply chain challenges,which they can no longer address alone.While governments rely on market forces,private sector innovation,and the economic opportunity created by companies to improve peoples lives,the success of each sector is inextricably

283、 intertwined with another.The design phase needs to address the resource footprint of products and services.Mesh-style collaboration is key to increasing the product lifecycle,and its reusability,while reducing consumed energy and resources throughout that lifecycle.Developing innovations through cr

284、oss-industry partnerships must involve coordinated data collaboration.Organizations must establish certain structures and processes to facilitate and operationalize learning across industry boundaries and create support systems within the organization.USE Mercedes-Benz and Microsoft collaborated to

285、boost efficiency,resilience,and sustainability in car production.Mercedes-Benz introduced the MO360 Data Platform,connecting passenger car plants to Microsoft Cloud,which will help in the dynamic allocation of resources to prioritize meeting low-emission targets and to allow logistics teams to solve

286、 supply chain bottlenecks faster.Production teams can access the self-service portal,with a Microsoft Power BI dashboard,from any device.Vehicle production efficiency is expected to improve by 20%through 2025 via this collaboration.The Tropical Landscapes Finance Facility(TLFF)was established by the

287、 UNEP,The World Agroforestry Centre,BNP Paribas,and ADM Capital to raise funds for long-term sustainability initiatives and to promote green growth and sustainable rural lifestyles across Indonesias 17,000 islands.TLFFs inaugural transaction is a US$95 million Sustainability Bond arranged by BNP Par

288、ibas and issued by TLFF to help finance a sustainable and natural rubber plantation on a heavily degraded land.Intelligent identity provider Ping Identity partnered with Flinks,a Canada-based open-banking platform,which made it possible for millions of customers in the US and Canada to link their fi

289、nancial accounts to FinTech apps using open-banking API technology and to take advantage of new,streamlined banking experiences securely and legally.To boost productivity,reduce costs and energy use,and lower emissions and carbon footprint in its operations,MG Motor India has partnered with Siemens.

290、The software will create a 15%improvement in the future pre-treatment and electrocoating paint process due to its ability to integrate plant assets and processes and deliver insights into more efficient paint processes.The Snowflake Healthcare and Life Sciences Data Cloud now offer customers a smoot

291、h integration and out-of-the-box experience,thanks to the technology companys partnership with Sigma Computing.To safely centralize,integrate,and share sensitive and critical data at scale,the Data Cloud provides healthcare companies with a unified,integrated,and cross-cloud data platform that break

292、s down technical and institutional data silos.IMPACT Increased scale Successful partnerships leverage combined resources to reach more people and amplify impact and results.They can also help companies develop relationships in new markets.Reduced costs and better efficiency Shared resources and sust

293、ainable consumption and production practices can help organizations reduce their operating and product development costs.Dedicated tools and data platforms make it easier for organizations to gain cross-sector collaboration capabilities much more quickly.Collective Impact Collaboration for systems c

294、hange can help to align diverse stakeholders to achieve a collective impact and share outcomes while dealing with their objectives.Simplified data-sharing practices The relevant data,which is stored in different formats and types,can be accessed and shared by all partners easily.Improved customer ex

295、periences Through the creation of a unified,end-to-end user experience that ties together all players in the product/service delivery lifecycle.Replicability and sustainability Committed private sector partnerships can transform an otherwise time-bound development investment into a long-term,market-

296、driven,scalable initiative.TECH Data sharing:Automation,AWS Data Exchange,Snowflake Blockchain and API:Blockchain,APIfication,Hyperledger,Ethereum,IBM Blockchain Identity and access management:Kong,Ping Artificial intelligence and Internet of Things:AI,Google AI Platform,IOT,Microsoft Azure IoT Plat

297、form,Google Cloud IoT Core,AWS IoT Other technologies:Hyperledger,Codefi,Ethereum,IBM Watson,Microsoft Azure,Microsoft HoloLens,MindSphere,OpenAI,TensorFlow39NO LEADERS SURABHI GAWDE EXPERT IN RESIDENCELeveraging autonomous,decentralized,token-enabled platforms to achieve joint objectives but withou

298、t the typical red tape of corporate leadershipFollow the leader?Well,not so fast.What if trust and funding,the essential foundations to set up any organization,are coded in smart contracts and are publicly verifiable?Enter the world of tamper-proof global entities called DAOs(decentralized autonomou

299、s organizations).Distribution of power in these DAOs is collective and heterarchical:cooperation without subordination without the overhead of central leadership solely focusing on value creation and achieving joint purposes.DAOs lead to unique,lightweight yet robust governance models,with a group o

300、f committed contributors,driven by common values.Now,that surely is a concept that excusez le mot leads the way.40TECHNOVISION 2023No Leaders WHAT Squads and tribes have existed over thousands of years from the paleolithic era until now.Networks have also existed over time.DAOs resemble the cooperat

301、ives and the guilds of massively multiplayer online games(MMOs),with more equitable organizational economics powered by the token culture.A DAO is a collectively owned,blockchain-governed,transparent organization that is working towards a shared mission across various fields with a focus on investme

302、nts,grants,protocols,services,art,media,music,developer communities,education gaming,and social impact.It is entirely up to the token holders to decide upon the proposals generated by community members.Smart contracts lay the foundational rules and execute the agreed-upon decisions relating to the f

303、uture operations of the projects,such as technical upgrades or treasury allocations.Some DAOs suffer from abandoned proposals,power concentrations,or tokens not giving back to the contributors.Different DAO membership models exist,including token-based membership for governance and share-based membe

304、rship for charities,collectives,and investment clubs.Reputation-based membership is designed for participation to be the only way to accrue reputation,not influence,power,or connections.There is no special centralized authority,such as a CEO or CFO,to modify the rules of a DAO.There are more than 86

305、0 DAOs at the time of writing and over 350 DAO tools for treasury management,access control,onboarding,talent hunt,and management and overall governance,with a focus on investments,grants,protocols,services,art,media,music,developer communities,education,gaming,and social impact.USE MakerDAO is a de

306、centralized governance community that oversees the decentralized stablecoin,DAI.Banks such as Socit Gnrale and Huntingdown Valley Bank have partnered with MakerDAO to explore new business streams.MakerDAO has invested$500m in US treasuries and bonds to diversify its portfolio.CityDAO is building a n

307、etwork of assets on a chain,starting with a single parcel of land in Wyoming,US.Each parcel of land is an NFT that can be owned collectively.It gives people citizens rights to vote on policy changes,regulations,and the law,and these citizenships have tiers with different privileges.LinksDAO is on a

308、mission to create the modern golf and leisure club and to reimagine the country club.The LinksDAO NFT acts as a members card for the DAO and grants members-only perks,including governance rights,access to the community Discord,physical events,and the right to purchase a membership at the first physi

309、cal club that LinksDAO acquires.Nexus Mutual is the first decentralized mutual insurance incorporated as a cooperative and driven by a DAO.It offers smart-contract cover against potential bugs in code,DAO hacks,or parity multi-sig wallet issues.Premium management and claims-processing handling are d

310、ecided by community members.IMPACT DAOs are more democratic with one token,one vote,as compared to cooperatives that are typically one member,one vote;allowing DAO members with a greater financial stake to have proportionally greater influence.DAOs might herald a new era in organizational economics,

311、transforming the global corporate landscape from hierarchical organizations to democratic and distributed organizations powered by entrepreneurship and innovations.Tokens with governance rights can be sold on secondary markets,unlike the shares of cooperatives.However,DAOs can learn from cooperative

312、s emphasis on long-term,limited transferability,or other experimental mechanisms.DAOs offer a route to greater transparency,trust,adaptability,and speed.Rapid experimentation and the potential to direct activity towards a multiplicity of goals with sub-DAOs and structures for streamlining are also p

313、ossible.However,some degree of centralization is required.DAOs currently deal with issues of governance,voter engagement,power concentration,cybersecurity,and more.They also face regulatory fragmentation and uncertainties.TECHThere are various DAO tools for DAO development,governance,treasury manage

314、ment,compensation,onboarding,project management,security,analytics,access control,and so on:DAO development:Squads,Tribute Labs,Tribute DAO,Superdao,Radicle,Aviyel Governance:Aragon,Colony,SubDAO,DaoKit,Myco,TributeDAO,Paladin Skills and recruitment:Talent,DAOvelopers,Meritverse,Rabbithole Project M

315、anagement:Dework,HackMD,Clarity,Wonder,CharmVerse Compensation:Fuse,Roketo,Suberra,RollFi,WorkDAO,SnowConeDAO,Rabbithole Access Control:MintGate,Guild.xyz,Cabin,Unlock,Grape Protocol Analytics:Uniwhales,Deep DAO41THRIVING ON DATAIt is no wonder organizations aspire to thrive on data,to be data-power

316、ed enterprises.With every business now being a de facto Technology Business,data is at its core.Dare we say,every Business is a Data Business?Data powers superior customer experiences,highly tuned operations,creative machines and smart,self-optimizing products and services.Data provides resilience,p

317、redictability,and effectiveness,but also enables organizations to achieve their sustainability and societal good ambitions.Data powers creative machines to help increasingly scarce human resources to co-create the best,most satisfying results with high efficiency.It is certainly advantageous to be a

318、 data-powered enterprise.In our Data-powered Enterprise report and follow-up research,we conclude that the trailblazers,the“data masters”,see a 70%higher revenue per employee,a 245%higher fixed asset turnover,and 22%more profitability.Even more importantly,they achieve a 20%decrease in customer chur

319、n,and a 19%increase in customer satisfaction.They also enjoy a 19%employee productivity enhancement,and 16%more operational efficiency.All the more reason for a continuous state of data-induced euphoria.If only it wasnt so difficult to achieve data mastery.Yes,many organizations create data foundati

320、ons:managing data sources,implementing technology,setting up governance,and assuring data quality.But activating data at the heart of the business strategy,having people in the operations embrace,trust,and use data for all their business and purposes,is a different ball game.Data mastery puts this d

321、ata activation at the heart of all trends:Sharing and collaborating on data in all sorts of different internal and external ecosystems is one way to turn data from an asset into a first-class product.This approach gets ROBERT ENGELSEXPERT IN RESIDENCEmore value out of data,but also drives achievemen

322、ts in key sustainability and societal goals.Increasingly powerful self-service tools bring data where it should be close to the business on an enterprise scale.This trend is not only instrumental to creating a data-powered culture,but it also effectively addresses the increasing scarcity of skilled

323、data specialists.Self-service goes together with the move towards federated management of data across the organization,bringing ownership and control of data to the domain where it belongs,held together through company-wide open standards and rock-solid,automated platform services.All businesses nee

324、d clarity on their CO2 emissions and the impact of their sustainability actions.As our recent Data for Net-Zero research shows,data is key to delivering on net-zero ambitions.This trend exemplifies the need for organizations to become a data master,getting essential data foundations and behaviors in

325、 place.But data itself needs to be sustainable too,as data-related activities themselves may lead to excess energy consumption and CO2 emission,adding to a growing heap of E-waste and data waste.Big data?Maybe not such a huge thing anymore.Then,as the pice de rsistance,AI systems rapidly increase th

326、eir ability to create and generate text,video,audio,art,test data,and program code.What was state-of-the-art only a few weeks ago is already overtaken by the next AI even before you know it.And this pace of innovation is not expected to slow down soon.These systems facilitate humans in their most cr

327、eative tasks and endeavors by proposing and co-creating content while speeding up processes by taking over up to 80%of the work,leaving only the performing of a final check and adding dazzling shine to the process!And these efficiency-boosting generative machines rapidly become even more relevant,as

328、 we face a growing scarcity of skilled people in most business activities.42TECHNOVISION 2023THRIVING ON DATAData Sharing Is CaringPower to the PeopleData Apart TogetherNet DataCreative Machine43DATA SHARING IS CARINGANNE-LAURE THIBAUD(THIEULLENT)EXPERT IN RESIDENCEParticipating,collaborating,or eve

329、n leading in data ecosystems gets more value out of data creating new connected products,services,and experiences,boosting enterprise performance,and contributing to a better societyWhats not to like:realizing the true value of data by sharing and leveraging it in all sorts of internal and external

330、ways?A data ecosystem thrives on the art of shared data,and a collaborative or sometimes even co-optetive culture.Done in many ways and far safer than ever before,the next generation of data cloud platforms enable trusted data collaboration without ever giving up on data privacy,security,and ownersh

331、ip.Data evolves from a static,anxiously guarded asset to a highly valued product,continuously expanding an organizations business scope.And it is key to achieving industry-wide objectives,in terms of sustainability and doing good for society.So,press that forward button:share the message!44TECHNOVIS

332、ION 2023Data Sharing Is CaringWHAT Collaborative data ecosystems that have different organizations sharing data under applicable regulations to create new value for all participants.These ecosystems can occur within one organization as well,all with similar benefits.According to the Capgemini Resear

333、ch Institute,84%of organizations will launch a new data ecosystem within the next three years;telecom,banking,and consumer goods are the sectors with the most ambitions.Collaborative data ecosystems can take many different forms:examples include data brokerages providing aggregate data to their clients,reciprocal data-sharing processes among supply chain partners,and sharing of insights across sec