診斷和排除 Webex 中的會議故障.pdf

1、#CiscoLive#CiscoLivePaul Stojanovski,Technical LeaderCiscoCloudPaulBRKCOL-2431Diagnosing and Troubleshooting Meetings in Webex 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveEnter your personal notes hereCisco Webex App 3Questions?Use Cisco Webex App to chat with the spea

2、ker after the sessionFind this session in the Cisco Live Mobile AppClick“Join the Discussion”Install the Webex App or go directly to the Webex spaceEnter messages/questions in the Webex spaceHowWebex spaces will be moderated by the speaker until June 9,2023.12343https:/ 2023 Cisco and/or its affilia

3、tes.All rights reserved.Cisco PublicBRKCOL-2431#CiscoLive 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicAgendaHigh-Level ArchitectureTransitioning to a Video Mesh-ready meeting platformLoggingTroubleshooting4BRKCOL-2431Joining a meetingJoining a meetingDelayed join timesFailures c

4、onnectingVideo Mesh deploymentsIn In-meeting experiencemeeting experienceMedia disconnectsPeripherals Audio and video qualityControl Hub MonitoringControl Hub MonitoringTroubleshootingAnalyticsReporting5BRKCOL-2431What is Not Coveredand where to find the contentWebex AdministrationWebex CVIWebex VDI

5、BRKCOLBRKCOL-20582058OBryan StullOBryan StullTroubleshooting the Cisco Webex Video Integration for Microsoft TeamsBRKCOLBRKCOL-20612061Ying Ying PuYing Ying PuUnderstanding and Troubleshooting Webex Virtual Desktop Infrastructure(VDI)BRKCOLBRKCOL-31173117Paul Paul StojanovskiStojanovskiTroubleshooti

6、ng Webex Authentication and Provisioning 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive6BRKCOL-2431By the end of the session,well reach the top of this mountainwell reach the top of this mountainHigh-Level Architecture 2023 Cisco and/or its affiliates.All rights reserved

7、.Cisco Public#CiscoLiveCisco Webex Meetings ArchitectureWebexiOS/AndroidAppWebexiPad OSAppWebex AppWindows/MacWebexWebRTCThin ClientWebex Room Systemor standards-based SIP endpointPSTN CallerBRKCOL-24318PSTNVideo MeshCUCMExp-CExp-EWebex-registered Device MeetingEnterpriseMediaCascade 2023 Cisco and/

8、or its affiliates.All rights reserved.Cisco Public#CiscoLiveCisco Webex Cloud*For illustrative purposesSignaling ServiceMedia ServiceMedia SwitchingMedia SwitchingMedia ServiceMedia OrchestratorMessaging ServicesLoad BalancersWeb ServicesLoad BalancersWebex Edge ConnectAudio BridgePSTNCustomer IdPCu

9、stomer DirectoryWebex Edge AudioBRKCOL-24319 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Global CloudWebex services are distributed across the globe for capacity,availability,and ensuring a high-quality experience.BRKCOL-243110 2023 Cisco and/or its affiliates.Al

10、l rights reserved.Cisco Public#CiscoLiveWebex Status-Can view Incident History and Scheduled Maintenance windows/upgrades BRKCOL-243111 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMapping Webex site to upgrades(maintenance)12BRKCOL-24311.Log in to Control Hub2.Go to Se

11、rvicesServices,and under Meeting,select Sites.3.Choose the Webex site you want to know the cluster information for,and SettingsSettings4.Under Site Info,select Site Information.1.Visit the Webex Status Page2.Click Maintenance 3.From the calendar view find your cluster and select it1.Visit the Webex

12、Help Center2.Click Help by Product3.Click Whats new in Webex MeetingsOROR1.Click the release notes URL from the Status PageDetermine Webex cluster13Check upgrade scheduleReview release notesTransitioning to a Video Mesh-ready meeting platform 2023 Cisco and/or its affiliates.All rights reserved.Cisc

13、o Public#CiscoLiveJourney to a Unified Webex client experience14BRKCOL-2431Webex AppWebex Full-featured MeetingsWebex Video Mesh-ready meetings platformDecember 8th,2015 March 15th,200720232023April 18th,2018December 8th,20202022 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#Cisc

14、oLiveVideo Mesh-ready meeting platform15BRKCOL-2431 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveVideo Mesh-ready or Not?BRKCOL-243116After site transition youll no longer see Webex Meetings as your ClientYou will begin to only see Webex AppTROUBLESHOOTINGTROUBLESHOOTIN

15、G 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveImportant Troubleshooting Differences17BRKCOL-2431Video MeshVideo Mesh-readyreadyFullFull-featured Meetingsfeatured MeetingsDefault media portUDP/5004UDP/9000SettingsWebex App databaseRegistry Meeting module requiredNoYesLo

16、gging 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveVideo Mesh-ready logging differences19BRKCOL-2431Full-featured Meetings App contained a meetings folder with.wbt files.wbt log files will no no longer be used longer be used with the Video Mesh-ready meeting platformPri

17、mary logging file will be current_log.txt 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive20BRKCOL-2431Log location:Log location:UsersUserNameAppDataLocalCiscoSparkCiscoSpark accessories media uclogin current_log.txtcurrent_log.txtLog location:Log location:/Users/UserName/

18、Library/Logs/SparkMacDesktopSparkMacDesktop/accessories media uclogin current_log.txtcurrent_log.txtWebex App LoggingPrimary app logging filePrimary app logging file 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive6On-demand log collection21BRKCOL-243113457End userWebex Ap

19、pWindows/MacRequires page refreshNo log collection status indicatorSupports up to 30 days of TroubleshootingJoining a meetingJoining a meeting1.Delayed meeting join2.Failures connecting3.Video Mesh deployments 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveDelayed“Meeting

20、 Join”trail stops23BRKCOL-2431 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLivePaths to the MeetingMeeting join can start by:1.Entering an 11 digitmeeting ID on Webex site2.Clicking a link in an email3.Launching the Webex AppMeeting Links/Meeting IDBRKCOL-243124123 2023 Ci

21、sco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveSoftware determinationYou will get prompted to join the Meeting from your Webex App if its already installedThere is an option to install client or“Join from your browser”Note:Experience slightly different depending on browserHas us

22、er installed the Webex App?BRKCOL-243125You will be redirected to the Webex App if its already openedMobile users should install theWebex App from the Apple App Store or Google Play StoreUsing the Webex Meetings mobile app will produce the following error 2023 Cisco and/or its affiliates.All rights

23、reserved.Cisco Public#CiscoLiveSoftware downloadCan be download fromWebex siteW(https:/ few exceptions,all sites should be using the Webex app,not Webex Meetings Desktop App.Has user installed the Webex App?BRKCOL-243126BEFORE CLIENT MIGRATION BEFORE CLIENT MIGRATION AFTER CLIENT MIGRATION AFTER CLI

24、ENT MIGRATION 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveControl Hub Webex app buildsAutomatic updates will be managed on a monthly release scheduleCustom schedules can allow deferralsLatestMonthly update:up to 4 weeks for deferral Slow(only available by request)Quart

25、erly update:up to 2 weeks for deferralPartners can control customer orgs from managing software.If settings arent available,check with Partner27BRKCOL-2431Organizational Settings Software updates for WebexOrganizational Settings Software updates for Webex 2023 Cisco and/or its affiliates.All rights

26、reserved.Cisco Public#CiscoLiveVideo MeshMeetingEstablishing media reachabilityBRKCOL-243128Enterprise 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMedia Server SelectionWhen Webex App starts,it performs STUN connectivity checks to its list of media servers to determine

27、 server with lowest latencyChecks occur on UDP ports 5004 and 9000,TCP 5004,and TLS 44329BRKCOL-2431 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMedia Server SelectionNavigate to Help Diagnostics Help Diagnostics in Webex AppNumber of reachable media servers is shownCl

28、ick on“View details”to see list of serversBRKCOL-243130 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMedia Server SelectionNavigate to Help Diagnostics Help Diagnostics in Webex AppNumber of reachable media servers is shownClick on“View details”to see list of serversCop

29、y the JSON textUse a JSON formatter to make it easier to readBRKCOL-243131 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMedia Server SelectionBRKCOL-243132TACCOLTACCOL-20062006Eric Eric EmblingEmblingUnderstanding the Webex Meetings media node selection process 2023 Cis

30、co and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMedia Server Check RegionsRegion CodeRegion CodeRegionRegionlhrEuropeamsEuropejfkUnited States EastiadUnited States EastsfoUnited States WestnrtAsia PacificsinAsia PacificsydAustraliaBRKCOL-243133 2023 Cisco and/or its affiliates.All

31、 rights reserved.Cisco Public#CiscoLiveEstablishing media connectivity34BRKCOL-2431media/current_log.txt2023-04-21T19:28:18.142Z 0 xf8c WME:0:MediaSession CTraceServer:StartTrace,traceInfoList=clusterClasses:hybridMedia:8ad51c16-13ad-43e8-a390-2f653ff28e99.bb091f20-93ad-420c-8d2a-07b6289ef299.*,ocpC

32、loud:wsjcm.wsjcm.*,wnrtm.wnrtm.*,wamsm.wamsm.*,wjfkm.wjfkm.*,wfram.wfram.*,wdfwm.wdfwm.*,clusters:8ad51c16-13ad-43e8-a390-2f653ff28e99.bb091f20-93ad-420c-8d2a-07b6289ef299.*:tcp:stun:192.168.1.75:5004,udp:stun:192.168.1.75:5004,wamsm.wamsm.*:tcp:stun:170.72.40.208:5004,stun:170.72.41.185:5004,udp:st

33、un:170.72.40.208:5004,stun:170.72.40.208:9000,stun:170.72.41.185:5004,stun:170.72.41.185:9000,xtls:stun:external-media96.public.wamsm-a-:443,stun:external-media6.public.wamsm-a-:443,wdfwm.wdfwm.*:tcp:stun:170.72.133.0:5004,stun:23.89.10.78:5004,udp:stun:170.72.133.0:5004,stun:170.72.133.0:9000,stun:

34、23.89.10.78:5004,stun:23.89.10.78:90002023-04-21T19:28:24.093Z 0 x24b8 WMETraceServerSink.cpp:22 WMETraceServerSink:OnTraceServerResult:OnTraceServerResult:0 Result:8ad51c16-13ad-43e8-a390-2f653ff28e99.bb091f20-93ad-420c-8d2a-07b6289ef299.*:clusterUsability:usable:false,tcp:reachable:false,udp:reach

35、able:false,wsjcm.wsjcm.*:clusterUsability:usable:true,tcp:clientMediaIPs:64.99.212.60,latencyInMilliseconds:128,reachable:true,udp:clientMediaIPs:64.99.212.60,latencyInMilliseconds:63,reachable:true,xtls:clientMediaIPs:64.99.212.60,latencyInMilliseconds:119,reachable:true 2023 Cisco and/or its affil

36、iates.All rights reserved.Cisco Public#CiscoLiveRecapping the Journey to JoinBRKCOL-243135JMT Phase 1!JMT Phase 2!Help article 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveLooking under the Join/Start button1.Determining server destinations2.Negotiating media3.Establish

37、ing media connectivity(through STUN)BRKCOL-243136 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveTroubleshooting Meeting Join TimesTroubleshooting Meetings&CallsBRKCOL-243137 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive38BRKCOL-2431Troublesh

38、ooting Meeting Join TimesTroubleshooting Meetings&Calls 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveDrilling into Join meeting delay39BRKCOL-2431=less than 10 seconds=between 10 and 20 seconds=over 20 secondsNetwork impairments such as jitter and delay(weak Wi-Fi conne

39、ction)VPN or Proxy configurations introduce delay or sub-optimal routingAntivirus or Anti-Malware software scanningDesktop management softwareMeeting module software download time(for Full-Featured Meetings)COMMONCOMMONISSUESISSUESTroubleshootingJoining a meetingJoining a meeting1.Delayed meeting jo

40、in2.Failures connecting3.Video Mesh deployments 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCommon Join Meeting Failures1.Invalid meeting link2.Network-related issue(proxy,firewall,etc)3.Site or meeting configured to block non-attendees from joiningPossibly only config

41、ured for Personal Room Meetings4.Host role removed after scheduling5.Another meeting is in progress6.Site configuration is restricting access to other Webex sites41BRKCOL-2431123456Hidden SlideHidden Slide 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveInvalid meeting lin

42、kIndicates a meeting has been cancelled or meeting link has been modifiedCheck to ensure no extra characters have been added to the meeting link because of email forwarding mistakes or a copy and paste.If email link doesnt work,try entering meeting ID manuallyWebex Chat Assistant can auto-generate a

43、 meeting link for a userBRKCOL-243142BROWSERBROWSERWEBEX APPWEBEX APP1 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveNetwork induced error conditionsWebex App will first attempt to resolve DNS and connect to our media orchestratorClient attempts to use UDP port 50045004

44、or 90009000 to connect media using STUN packetsFallback will attempt TCP 50045004 or TLS using 44344343BRKCOL-2431Webex AppWindows/Mac2INTERNET 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveNetwork induced error conditions44BRKCOL-24312Unable to create WebSocket to Webex

45、Exam time,match the correct answer!Unable to connect to Webex media servicesUnable to resolve Webex site nameWebex App errorsWebex App errorsPossible causesPossible causes 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveid:Failed to create HTTP request,uri:https:/ciscolive

46、cx-,method:POST,action:/wbxappapi/v1/meetingInfo,defaultUrl:https:/ciscolivecx-,currentUrl:https:/ciscolivecx-,retryable:true,trackingId:CLIENT_0a9a3f58-e0bd-4bf3-b5f3-9d43966d1a1d,cancellationId:f2fc56f4-4add-4acb-a875-eaa08f25c677,requestRetryCount:0,clientRetryCount:4,visitedUrls:https:/ciscolive

47、cx-,“exception:WinHttpSendRequest:12007:The server name or address could not be resolvedDNS failure45BRKCOL-2431Webex AppWindows/Maccurrent_log.txtcurrent_log.txtNetwork induced error conditions2 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive2023-05-10T20:15:03.602Z 0 x6

48、510 CallingInterstitialPageViewModel.cpp:577 commonHead:viewModels:CallingInterstitialPageViewModel:joinMeeting:Attempting to join call2023-05-10T20:15:03.602Z 0 x6510 TelephonyService.cpp:1190 TelephonyService:createJoinRequest:callId:7c2bedc7-bf8f-4dde-ad6f-9850aae7dc3e,mediaType:Audio|Video|Share

49、|ShareAudio,isSipCall:02023-05-10T20:15:03.605Z 0 x92b8 MercuryNetworkConnection.cpp:178 network:MercuryNetworkConnection:connectToMercury:#1/MainConnection/#11/Connection:Begin Connect.2023-05-10T20:15:03.607Z 0 x92b8 MercuryNetworkConnection.cpp:208 network:MercuryNetworkConnection:connectToMercur

50、y:operator():#1/MainConnection/#11/Connection:Websocket exception during connect:websocketpp.transport.asio:3,reason:set_fail_handler:3:Underlying Transport Error.HttpStatusCode:02023-05-10T20:15:03.607Z 0 x8be0 BaseMercuryConnectionManager.cpp:1439 network:BaseMercuryConnectionManager:_onFailedToCr

51、eateConnection:#1/MainConnection:Failed to create Mercury connection,error code:3,explanation:set_fail_handler:3:Underlying Transport Error,did cert pinning fail:0.HttpStatus:0WebSocket timeout46BRKCOL-2431Network induced error conditions2Webex AppWindows/Maccurrent_log.txtcurrent_log.txtmercury-con

52、nection-partition1-:443443 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive2023-05-10T21:57:41.873Z 0 x1240 TelephonyService.cpp:6748 TelephonyService:mediaConnectionStateChanged:ConnectionState:IceFailure2023-05-10T21:57:41.873Z 0 x1240 TelephonyService.cpp:6785 Telephony

53、Service:mediaConnectionStateChanged:Failed to connect call,reason=ConnectionState:IceFailure.CallId=e14e92ff-db97-4ffe-9558-651017e163af LocusId=10c67938-5756-37a9-a73c-94ad016cc2002023-05-10T21:57:41.873Z 0 x1240 TelephonyService.cpp:7841 TelephonyService:onMediaError:fatal:1,notifyFailure:1,failur

54、eReason:IceFailure,requestType:12023-05-10T21:57:41.880Z 0 x1240 TelephonyService.cpp:7930 TelephonyService:onMediaError:Notifying UI of call failure due to media errorMedia connection failure47BRKCOL-2431Network induced error conditions2Webex AppWindows/Maccurrent_log.txtcurrent_log.txt 2023 Cisco

55、and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveRemediation resources48BRKCOL-2431Network induced error conditions2Network Requirements for Webex Services 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveHost restricted meeting to only invited guestsSchedule

56、d meetings allow for an Auto admit behaviorHosts can choose to restrict the meeting to only invited participants49BRKCOL-2431Webex AppWindows/MacDont worry,Ill forward you the inviteIll forward you the invite4 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMeeting Join Is

57、sue:Host role removedWebex App will produce an error when joining a meeting where the host account was removedHost accounts are allocated/restored in Control Hub under Management UsersIf the host is no longer with the organization,you can Reassign the host account in Control Hub50BRKCOL-24315 2023 C

58、isco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveGeneral Start or Join Issue ConsiderationClose all open web browsers,open a new browser,and try to start/join the meeting again.Try Incognito/Private Mode in the browserIf you are still not able to start/join the meeting,clear cach

59、e and cookies in your web browserWindows:Download CiscoWebexMeetingsRemoveTool.exe and then re-download client.(Only applies to Webex Full-featured Meetings)Clearing Browser Cache/CookiesBRKCOL-243151Full-featured Webex Appaka Meetings module for Webex App 2023 Cisco and/or its affiliates.All rights

60、 reserved.Cisco Public#CiscoLiveStart or Join issuesWindows:Run CiscoWebexMeetingsRemoveTool.exe available here:https:/ C:UsersAppDataLocalWebex if it existsDelete C:UsersAppDataRoamingWebex if it existsClearing old Meeting module softwareBRKCOL-243153 2023 Cisco and/or its affiliates.All rights res

61、erved.Cisco Public#CiscoLiveStart or Join issuesMac:delete contents of/Library/Application Support/WebEx FolderIf that doesnt help,uninstall/reinstall Webex AppClearing old Meeting module software ls-asltotal 00 drwxr-xr-x 11 pgiraltstaff 352 Feb 2 23:56.0 drwx-+218 pgiraltstaff 6976 Feb 7 15:30.0 d

62、rwxr-xr-x 5 pgiraltstaff 160 May 29 2022 64_5000 drwxr-xr-x 4 pgiraltstaff 128 Feb 2 23:26 Add-ons0 drwxr-xr-x 6 pgiraltstaff 192 Apr 19 2022 T33_64EC_42.4.4.70 drwxr-xr-x 6 pgiraltstaff 192 May 19 2022 T33_64EC_42.5.3.90 drwxr-xr-x 6 pgiraltstaff 192 Jun 11 2022 T33_64UMC_42.6.3.100 drwxr-xr-x 6 pg

63、iraltstaff 192 Feb 7 14:47 T33_64UMC_43.1.5.10 drwxr-xr-x 6 pgiraltstaff 192 Feb 2 03:59 T33_64UMC_43.2.1.180 drwxr-xr-x 6 pgiraltstaff 192 Feb 7 09:34 T33_64UMC_43.2.2.10 drwxr-xr-x 5 pgiraltstaff 160 Feb 2 23:26 T33_64UMC_43.3.0.144BRKCOL-243154 2023 Cisco and/or its affiliates.All rights reserved

64、.Cisco Public#CiscoLiveJoin meeting fails to connect audio or videoWebex Meetings Full Featured Meetings onlyWhen attempting to Join a meeting you may encounter an error indicating This issue is observed when the Webex meetings plug-in attempts to connect to http:/ and the the domain is blockeddomai

65、n is blocked55BRKCOL-2431Leveraging TAC Intelligence 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Chat AssistantHelps end-users and administrators solve common Webex issuesLoginMeeting JoinAudio/Videohttps:/ 2023 Cisco and/or its affiliates.All rights reserved.Cis

66、co Public#CiscoLiveWebex Chat AssistantChat assistant has intelligence to detect valid meetingshttps:/ a meetingJoining a meeting1.Delayed meeting join2.Failures connecting3.Video Mesh deploymentsBRKCOLBRKCOL-27502750Richard MurphyRichard MurphyUnderstand call flows and new features to successfully

67、utilize the Video Mesh SolutionBRKCOLBRKCOL-30053005Paul Paul StojanovskiStojanovskiTroubleshooting the Video Mesh Solution 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCisco Webex Meetings ArchitectureWebexiOS/AndroidAppWebexiPad OSAppWebex AppWindows/MacWebexWebRTCThi

68、n ClientWebex Room Systemor standards-based SIP endpointPSTN CallerBRKCOL-243160PSTNCUCMExp-CExp-EWebex-registered Device Video MeshMeetingMeetingVideo Mesh 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveVideo Mesh Node(s)Not UsedVideo Mesh has been installed and deployed

69、 within the Webex organizationSIP-based devices calling into Webex Meetings are disconnectingSIP-based devices calling into Webex Meetings are not using the Video MeshWebex App-based clients/devices calling into a Webex Meeting are not using the Video Mesh nodeWebex App-based client/device point to

70、point calls are using the Video Mesh NodeWhat our customers tell us61BRKCOL-2431 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveLogging CapabilityLogs written to/home/mfusion/logs/Logs are non-adjustable,historical,and persist rebootsWhen sent to Cisco“Upload Identifier”s

71、hould be provided to CX support engineer(TAC)Logs retrieved from internal tooling62BRKCOL-2431Does not include Personally Identifiable Information(PII)Provides useful information for:Connectivity to WebexPlatform IssuesCall Setup/Media 2023 Cisco and/or its affiliates.All rights reserved.Cisco Publi

72、c#CiscoLiveMedia&Cascade SignalingCloud Reachability ChecksVMNConfiguration jsonNode Initialization ProcessRecords VM Config ChangesDisplays active IP/port informationCommunication through ProxyAlarms sent to Control HubLogging Construct63BRKCOL-2431SIP Device Signaling 2023 Cisco and/or its affilia

73、tes.All rights reserved.Cisco Public#CiscoLiveVMN Not Used:SIP ExperienceCisco WebexSIP:INVITESIP:INVITECUCMVMNSIP DeviceSIPSIP:488 Not Acceptable HereSIP:488 Not Acceptable HereSIP:503 Service UnavailableSIP:503 Service UnavailableReason:Q.850;cause=125;text=6409501Reason:Q.850;cause=41HTTPSclient.

74、call.initiatedclient.call.initiatedclient.locus.join.requestclient.locus.join.requesterrorDescription:POST failed:HTTP/1.1 409 Conflict url=https:/locus- request/response error=(6409501)No viable clusters deviceType:SIP”dialedDomain:“”name:l2sip”localMedia:“”client.locus.join.responseclient.locus.jo

75、in.responseSIP:INVITESIP:INVITEBRKCOL-243164 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveVideo Mesh Node-Not Used:Webex App Experience/media/media/current_log.txtcurrent_log.txt20192019-0404-09T16:45:12.929Z09T16:45:12.929Z 0 x7000039f0000 ConnectionPeer.cpp:191 onComm

76、andReceived:ReceivedReceived ipc:Command:Type:SetRemoteSdp20192019-0404-09T16:45:12.929Z09T16:45:12.929Z 0 x7000039f0000 ConnectionPeer.cpp:193 operator():ProcessingProcessing ipc:Command:Type:SetRemoteSdp20192019-0404-09T16:45:12.933Z09T16:45:12.933Z 0 x10c60b5c0 WME:0:MediaSessionMediaSession v=0o

77、=linus 0 1 IN IP4 207.182.171.147207.182.171.147s=-c=IN IP4 207.182.171.147207.182.171.147b=TIAS:1012800065BRKCOL-2431/current_log.txtcurrent_log.txt20192019-0404-0909T T16:45:04.02616:45:04.026Z Z 0 x70000e843000 MediaManager.cpp:1713 onTraceServersCompleted:InonReachabilityResultReady:earlyResult:

78、0,success:1,traceResult:b b522522e e1 1f f2 2-553553f f-4949a a8 8-afaf8080-92859285a a5 5d d7 7f f3838e.rtp.*e.rtp.*:clusterUsability:usable:true,tcp:latencyInMilliseconds:0,reachable:true,udpudp:latencyInMillisecondslatencyInMilliseconds:1010,reachablereachable:truetrueWebex AppWindows/MacWebex Ap

79、pWindows/Mac 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveVideo Mesh Node-Not Used:Resolution1.Login to Control Hub2.Select Services MeetingServices Meeting3.Select SitesSites4.Select the Webex site and choose SettingsSettings5.Select the Site OptionsSite Options6.Under

80、 the Cloud Collaboration Meeting Room Options select Video Mesh Video Mesh as the Media Resource TypeMedia Resource Type.BRKCOL-243166Value incorrectly set to Cloud 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveOther factors for why a Video Mesh is not usedor result in a

81、 meeting join failure1.The Video Mesh is:Not reachable from client/deviceNot usable(Maintenance mode,Offline)At capacity2.Misconfigured CUCM or Expressway call routing3.SIP Trunk to Video Mesh is down4.Video Mesh latency is 250ms and a Cloud-media node(20%better)has a lower RTT 5.Media Resource Type

82、 set to Cloud on the Webex Meeting sitePrefer Video Mesh for All External Webex Meetings set to False6.Full-feature Meetings client or another unsupported client is being used67BRKCOL-2431TroubleshootingIn In-meeting experiencemeeting experience1.Media disconnects2.Peripherals(video camera,microphon

83、e)3.Audio/video quality 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCommon Meeting Disconnect Reasons69BRKCOL-24311.Meeting disconnect after 30-40 minutes2.Host or co-host ended the meeting accidently3.Network timeout4.Complete packet loss on the media stream5.On premi

84、se devices failing 15-minute SIP re-invite12345Hidden SlideHidden Slide 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveThe End user perception mystery70BRKCOL-2431Im in a meeting and it suddenly ended.Help as Im worried it will happen againWHATReal-life Webex support case

85、sHOWNext slideMeeting is ending every 30 to 40 minutesWhy did my meeting end unexpectedly?Why am I getting a notification that my meeting will end in 5 minutes?1 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex admin experience71BRKCOL-2431No observed Abnormal disconn

86、ects Leave reasons do not point to any suspicious disconnect reason1Troubleshooting Meetings&Calls 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex end-user experience7313:29:16 GMT13:29:16 GMTHost joins the meeting14:04:17 GMT14:04:17 GMTMeeting Disconnect Notificati

87、on14:09:17 GMT14:09:17 GMTWebex App disconnectWebex SCM single tab available in staging test environment for internal audience to familiarize with2023-05-08T14:09:17.996Z 0 x4280 NotificationSoundManager.cpp:337 commonHead:viewModels:NotificationSoundManager:processCallParticipantsChanged:isUserType

88、:1,shouldHideInRoster:0,isResourceRoom:0,reason:CALL_MAX_DURATION2023-05-08T14:04:17.402Z 0 x4280 CallViewModel.cpp:2390 commonHead:viewModels:CallViewModel:onCallEvent:callId:efba9aa9-76c2-477e-aaf6-1f1fd38443c9,conversationId:00000000-0000-0000-0000-000000000000,eventType:CallMaxDurationWarning202

89、3-05-08T14:04:17.412Z 0 x4280 CallViewModel.cpp:9109 commonHead:viewModels:CallViewModel:processCallMaxDurationWarning:Meeting max duration warning,remaining time:51BRKCOL-2431 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMeeting disconnect cause:Basic Meetings73BRKCOL-

90、2431Enterprise customers can assign Basic Meetings licensesBasic Meetings licenses are limited to 40 minutesNote:If you have an end users associated to a Free Webex subscription,they will have a similar experience.Free Webex URLs will be formatted as .Follow the user claim process to add these users

91、 to your Enterprise Webex organization or license them as an External userManagement Users Select User Edit License 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveDetermining Disconnect Cause74BRKCOL-2431Control Hub Troubleshooting provides you the visibility into the rea

92、son a visibility into the reason a meeting endedmeeting endedIndicates the participant transitioned from the lobby to the meeting2 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveNetwork timeout disconnectsThe Webex App designed to prompt end-users when network connection

93、is lost2023-05-08T19:20:26.681Z 0 x676707CallingHealthCheckerViewModel.cppCallingHealthCheckerViewModel.cpp:332 checkNetworkCongestion:NetworkNetwork LostLost2023-05-08T19:20:26.681Z 0 x676707CallingHealthCheckerViewModel.cppCallingHealthCheckerViewModel.cpp:416 fireInfoChangedNotification:FireFire

94、notification to show bandwidth indicatornotification to show bandwidth indicator75BRKCOL-2431Occurs after 10-15 seconds3 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveNetwork timeout disconnectsThe Webex App designed to prompt end-users when network connection is lost202

95、3-05-08T19:20:26.681Z 0 x676707CallingHealthCheckerViewModel.cppCallingHealthCheckerViewModel.cpp:332 checkNetworkCongestion:NetworkNetwork LostLost2023-05-08T19:20:26.681Z 0 x676707CallingHealthCheckerViewModel.cppCallingHealthCheckerViewModel.cpp:416 fireInfoChangedNotification:FireFire notificati

96、on to show bandwidth indicatornotification to show bandwidth indicatorThe Webex App will continue to retry connection until disconnecting76BRKCOL-2431Occurs after 10-15 secondsOccurs after 3 minutes3 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive1.Review Control Hub Trou

97、bleshooting data 2.Attempt to isolate the issue to a user,site,network segment,etc.3.Common causes include:Loss of Wi-Fi connection VPN connection terminated Transient network failure ISP outages77BRKCOL-2431Network timeout disconnects3TroubleshootingIn In-meeting experiencemeeting experience1.Media

98、 disconnects2.Peripherals(video camera,microphone)3.Audio and video quality 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveNo Audio Cant hear or cant be heardComputer audioComputer audio:Do you have correct speaker and microphone selected?Are you connected to the meeting

99、with audio?If so,by what mechanism?Use the TestTestbuttons and adjust volume levelsCheck volume levelsBRKCOL-243179Consider disabling if users report volume being too low 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveNo Audio Cant hear or cant be heardCheck users microph

100、one and speaker settings in Control HubAvoid using Built-in laptop mic and speakerLeverage a high-quality Cisco Headset(700 series/980)Are you connected to the meeting with audio?If so,by what mechanism?BRKCOL-243180Troubleshooting Meetings&Calls 2023 Cisco and/or its affiliates.All rights reserved.

101、Cisco Public#CiscoLiveNo Audio Cant hear or cant be heardPSTN Audio PSTN Audio is the call connected to PSTN?Check speaker/handset/headset settings on PSTN phoneIs PSTN phone muted,double-muted?Check volume settings on PSTN phoneAre you connected to the meeting with audio?If so,by what mechanism?No

102、longer shows join methodBRKCOL-243181 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveNo Audio Cant hear or cant be heardPSTN dial in/out shows up as a separate participant in Control HubAre you connected to the meeting with audio?If so,by what mechanism?BRKCOL-243182 2023

103、 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveNo Audio Cant hear or cant be heardIf others cannot hear you,are you muted?Indicates UserIs MutedBRKCOL-243183But I wasnt on muteYes,you were!2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveNo Audio Can

104、t hear or cant be heardError appears when the Webex app is unable to get audio from the microphone for 10 seconds.The Webex app will attempt to restart the microphone to recover84BRKCOL-2431Any failure to the system API when restarting the microphone could cause the Webex app to crash 2023 Cisco and

105、/or its affiliates.All rights reserved.Cisco Public#CiscoLiveNo VideoIs Video Muted?Is correct camera selected?BRKCOL-243185 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveNo VideoAudio and Video device changes during a meeting are logged in Control Hub troubleshooting86B

106、RKCOL-2431Troubleshooting Meetings&Calls 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveNo VideoVideo may be intentionally disabled if Webex App detects poor network conditions or high CPU on PC.BRKCOL-243187 2023 Cisco and/or its affiliates.All rights reserved.Cisco Publ

107、ic#CiscoLiveNo Video Webcam does not appearIs webcam connected and detected by the OS?Check Device Manager for presenceof a camera and ensure it shows it isworking properly(NOTE:“This device is working properly.”does not necessarily mean the device is“actually”working properly)Can other applications

108、 use the camera?Camera app in WindowsMac Photo Booth appAre other applications using the camera?88BRKCOL-2431 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWindows:Checking for other Apps using Camera1.Open Device ManagerDevice Manager2.Right-click devices and choose Pro

109、pertiesProperties3.Select the DetailsDetails tab4.Select“Physical Device Object NamePhysical Device Object Name”then copy the Value5.Open Task Manager-Performance(Task Manager)-Click Open Resource Monitor Open Resource Monitor link6.Click the CPUCPU tab then copy and paste the Device value into the

110、Associated HandlesAssociated Handles89BRKCOL-2431 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveNo Audio or Video on Web ClientDoes the browser have access to the Camera and Microphone?BRKCOL-243190 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoL

111、iveNo Audio or Video on Web ClientDoes the browser have access to the Camera and Microphone?Change from BlockBlock to AllowAllow or AskAskBRKCOL-243191 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveVideo restricted in meetingWhen scheduling a meeting a host can choose to

112、 disable Video for all participants92BRKCOL-2431Attempting to start video while in-meeting will produce this errorSchedule meeting Advanced Options Meeting options 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveRestrict Video to only Presenter93BRKCOL-2431As a host you ca

113、n enforce video for only a enforce video for only a single presentersingle presenterTo achieve this,follow these customizations:1.Enable the Stack Layout2.Move the presenter to Stage3.Sync my stage for everyone RESULTAll attendees will now see onlyonly the presenters videoVideo from any other presen

114、ter will will not not be visible1 12 23 3TroubleshootingIn In-meeting experiencemeeting experience1.Media disconnects2.Peripherals(video camera,microphone)3.Audio and video quality 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveUnderstanding Media StreamsNetwork Bandwidth

115、 requirements are dependent on both sender and receiver layoutsWebex Cloud largely switches audio and video streams as-needed to fulfill requests from clientsBRKCOL-243195 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Meeting Layouts&Media StreamsAAudioAA Joins fro

116、m a LaptopGridBRKCOL-243196 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Meeting Layouts&Media StreamsABAAudioVideo 1 x 360pVideo-720p1 x AudioAudio1 x AudioVideo-360pVideo-720pABB Joins from a LaptopGridStackBRKCOL-243197 2023 Cisco and/or its affiliates.All righ

117、ts reserved.Cisco Public#CiscoLiveCWebex Meeting Layouts&Media StreamsABCAABBAudioVideo 2 x 360pVideo-720p2 x AudioVideo-360pAudioVideo 1 x 90p2 x AudioVideo-360pVideo-720pAudioVideo 2 x 360pVideo-360p2 x AudioVideo-90pCABCC Joins from a Mobile DeviceGridGrid(max 2 x 2)StackBRKCOL-243198 2023 Cisco

118、and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveAWebex Meeting Layouts&Media StreamsABCCABBAudioVideo 2 x 360pVideo-360p2 x AudioVideo-90pAudioVideo 1 x 90p2 x AudioVideo-360pVideo-720pAudioVideo 2 x 360pVideo-720p2 x AudioVideo-360pCABCC Becomes Loudest SpeakerGridGrid(max 2 x 2)Sta

119、ckBRKCOL-243199 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Meeting Layouts&Media StreamsABCDAAABAudioVideo 3 x 360pVideo-720pVideo-360pAudioVideo 2 x 90p3 x AudioVideo-360pVideo-720pAudioVideo 3 x 360pVideo-360pVideo-90pAudioVideo-360p3 x AudioVideo-90pVideo-720

120、pABDCDCD Joins from a Room DeviceGridGrid(max 2 x 2)StackFocusCBDA Becomes Loudest Speaker3 x Audio3 x AudioBRKCOL-2431100 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCWebex Meeting Layouts&Media StreamsABCDAAABBCDECDDEFGHFGHIJKLMNOPAAudioVideo 15 x 180pVideo-720pVideo

121、-360pAudioVideo 5 x 90pVideo-360pVideo-720pVideo-180pAudioVideo 3 x 360pVideo-180pVideo-90pAudioVideo-360p3 x AudioVideo-180pVideo-90pVideo-720pGridGrid(max 2 x 2)StackFocus3 x Audio3 x Audio3 x AudioBRKCOL-2431101 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCWebex Mee

122、ting Layouts&Media StreamsABCDAAABBCDECDDEFGHFGHIJKLMNOPAAudioVideo 15 x 180pVideo-720pVideo-360pAudioVideo 5 x 90pVideo-360pVideo-720pVideo-180pAudioVideo 3 x 360pVideo-180p3 x AudioVideo-90pAudioVideo-360p3 x AudioVideo-180pVideo-90pVideo-720pChicagoDallasGridGrid(max 2 x 2)StackFocus3 x Audio3 x

123、AudioBRKCOL-2431102 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCWebex Meeting Layouts&Media StreamsABCDAAABBCDEDEFGHFGHIJKLMNOPVideo 15 x 180pVideo-720p3 x AudioVideo-360pAudioVideo 5 x 90pVideo-360pVideo-720pVideo-180pAudioVideo 3 x 360pVideo-180pVideo-90pAudioVideo-

124、360p3 x AudioVideo-180pVideo-90pVideo-720pChicagoDallasGridGrid(max 2 x 2)StackFocusTCP SocketACDAudio3 x Audio3 x AudioBRKCOL-2431103 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveForward Error Correction(FEC)and Re-Transmit(RTX)1234567891011Video RTPFECF1F2F3F413467101

125、1Video RTPFECF1F3F41234567891011Video RTPTransmittedReceivedAfter FEC8BRKCOL-2431104 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveForward Error Correction(FEC)and Re-Transmit(RTX)Webex ClientWebex CloudXLoss detected RetransmitLatency BudgetBRKCOL-2431105 2023 Cisco and

126、/or its affiliates.All rights reserved.Cisco Public#CiscoLiveBandwidth ConsumptionThese values are approximate maximum bitratesAverage bitrates will generally be lowerBandwidth Requirements for Webex MeetingsSource720p360p180p90pOpus AudioApproximate Bandwidth(kbps)1800650220100100BRKCOL-2431106 202

127、3 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveDealing with Poor Media QualityDoes this media stream look familiar?107BRKCOL-2431Whos been in a meeting with a person having these challenges?Who knows how to effectively troubleshoot that meeting?2023 Cisco and/or its affiliat

128、es.All rights reserved.Cisco Public#CiscoLiveChallenges across the landscape108BRKCOL-2431Webex AppWindows/MacWebex AppWindows/MacWebex AppWindows/MacWebex AppWindows/MacWebex AppWindows/MacWebex AppiOS/AndroidRouterSwitchTLS/443US Home OfficeUS Enterprise OfficeUK Enterprise OfficeRouterSwitchUDP/5

129、004Low bandwidthRouterCellular NetworkPoor SNR levelOther concerns:Low bandwidth or Bufferbloat 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Web Proxy Media Flows1.Try UDP port 5004(or 9000 as fallback)2.Then TCP port 443(HTTPS,likely to be via a Web Proxy)Proxies

130、 are not suitable for real time traffic and might be overloaded by the additional Webex traffic.Outbound UDP/TCP Ports 5004/9000End UserDeviceProxyFirewallInternetFallback toHTTPSCustomerPremisesBRKCOL-2431109 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Traffic F

131、lowsNormally all VPN traffic is tunneled to corporate network “full tunnel mode”DST allows you to send pre-defined traffic directly through Internet Lower latency and better regional media server selectionDynamic Split Tunneling(DST)documents required IP addresses and domainsWithout Split TunnelWith

132、 Split TunnelWebex TrafficVPN TrafficInternetInternetBRKCOL-2431110Network Requirements for Webex Services 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Meeting StatisticsAvailable on all Webex platformsAccessible by:Launching the Health CheckerClicking StatisticsI

133、ncludes the following diagnostic dataMedia server informationMedia statisticsComputer performance details111BRKCOL-2431 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMedia Diagnostics112BRKCOL-2431CONNECTION DETAILSAUDIOVIDEO 2023 Cisco and/or its affiliates.All rights r

134、eserved.Cisco Public#CiscoLivePerformance DiagnosticsHelps identify local client/PC issuesProvides CPU and Memory usage for:1.Overall Webex App 2.Webex Main Process3.Webex Media Process4.Webex Share Process5.Overall System113BRKCOL-2431(CPU based on single core)(CPU based on single core)(based on al

135、l cores)(based on all cores)2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex App raw media stats2023-05-05T19:27:23.985Z 0 x53759dc:493 c:493 logStatslogStats:sendResolution:640 x 360 sendScreenShareResolution:0 x 0 sendFrameRate:21 fps sendFrameRate_ScreenShare:0 fps

136、 sendBitRate_Video:750 kbps sendBitRate_ScreenShare:0 kbps sendLossRatio_VideosendLossRatio_Video:73%:73%sendLossRatio_ScreenShare:0%sendRTT_Video:110 mssendRTT_ScreenShare:0 mssendJitter_Video:19 mssendJitter_ScreenShare:0 mssendTransport_Video:UDP sendTransport_ScreenShare:UDPsendAudioCodec:Opus s

137、endShareAudioCodec:Opus sendShareCodec:Unknown sendBitRate_Audio:0 kbps sendBitRate_ShareAudio:0 kbps sendLossRatio_AudiosendLossRatio_Audio:82%:82%sendLossRatio_ShareAudio:0%sendRTT_Audio:110 mssendRTT_ShareAudio:0 mssendJitter_Audio:17 mssendJitter_ShareAudio:0 mssendTransport_Audio:UDP sendTransp

138、ort_ShareAudio:UDP114BRKCOL-2431receiveResolution:320 x 180 receiveScreenShareResolution:0 x 0receiveFrameRate:16 fps receiveFrameRate_ScreenShare:0 fpsreceiveBitRate_Video:182 kbps receiveBitRate_ScreenShare:0 kbpsreceiveLossRatio_Video:0%receiveLossRatio_ScreenShare:0%receiveJitter_Video:23 msrece

139、iveJitter_ScreenShare:0 msreceiveAudioCodec:Opus receiveShareAudioCodec:UnknownreceiveShareCodec:UnknownreceiveLossRatio_Audio:0%receiveLossRatio_ShareAudio:0%receiveBitRate_Audio:1 kbps receiveBitRate_ShareAudio:0 kbpsreceiveJitter_Audio:22 msreceiveJitter_ShareAudio:0 mslocalVideoDowngrade:Nonerem

140、oteVideoDowngrade:NonepacketsSent_Audio:2570 packetsReceived_Audio:7522packetsSent_ShareAudio:0 packetsReceived_ShareAudio:0packetsSent_Video:39173 packetsReceived_Video:102670packetsSent_Screen:115385 packetsReceived_Screen:0Printed to the current_logcurrent_log every 10 seconds 2023 Cisco and/or i

141、ts affiliates.All rights reserved.Cisco Public#CiscoLiveResolving Network-related Media ProblemsEnable QoS if possibleEnsure UDP ports 5004 and 9000 are permittedCheck Media is not being sent over TLS/443 or TCP/5004Enable split tunnel if using VPNCheck WiFi ConnectivityIf possible,use Ethernet(at l

142、east to rule out WiFi)Check for routers with large buffers( speed test)Use ThousandEyes Enterprise or Endpoint Agents Check CPU utilizationYou may need to increase Internet service speeds for optimal experienceLeverage Control Hub Monitoring(Troubleshooting,Reporting,and Analytics)!BRKCOL-2431115 20

143、23 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLivePoor Audio/Video Quality Full-featured MeetingsLaunch Health Checker from Webex Meetings ClientOverall,Audio,and Video tabsHelp Health Checker Audio and Video StatisticsBRKCOL-2431116 2023 Cisco and/or its affiliates.All rights

144、 reserved.Cisco Public#CiscoLivePoor Audio/Video Quality Full-featured MeetingsIndicates TCP or UDP w/Source PortLatency/Packet Loss/JitterHelp Health Checker Audio and Video StatisticsBRKCOL-2431117 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLivePoor Audio/Video Quality

145、Full-featured MeetingsIndicates TCP or UDP w/Source PortVideo CodecLatency/Packet Loss/JitterCurrent Video Resolutions(RX and TX)Help Health Checker Audio and Video StatisticsBRKCOL-2431118Control Hub MonitoringReporting&Analytics 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#Cis

146、coLiveReporting121BRKCOL-2431Meetings Quality reporting allows you to take a proactive approach to diagnose issues end-users may never reportMeetings Attendees Meetings Attendees Provides network impairment(loss,jitter,delay)impacts for end users in a meetingMeetings High CPUMeetings High CPUProvide

147、s insight into users that had 90%CPU usage 90%CPU usage for 25%of their video minutes25%of their video minutes 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveAnalyticsJoin Meeting Time122BRKCOL-2431Join meeting time analytics allow you to proactively monitor Join meeting

148、time dataYou can determine the average join meeting time for a given day,week,or monthBy drilling into individual participants,you can see who specifically is dragging up join meeting delay averagesTroubleshooting 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveAnalyzing t

149、he reported issueYou have received the following report from an end-user124BRKCOL-2431Problem Description:Problem Description:Ned Stark ()has reported that the Webex audio and video quality was intermittently degraded intermittently degraded during an executive meeting on May May 3030thth,2023 2023

150、at at 6 6:00:00am am P PT T.He has described the audio as garbled audio as garbled and the video video quality as badquality as badMeMeeting number:25323822622 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveLeveraging Control Hub Meetings Troubleshooting125BRKCOL-2431Part

151、icipant details can give you additional insightsReview for poor latency or packet loss 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveLeveraging Control Hub Meetings Troubleshooting126BRKCOL-2431Review for poor latency or packet loss Participant details can give you addit

152、ional insights 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveLeveraging Control Hub Meetings TroubleshootingDetermining Directionality127BRKCOL-2431Represents change events such as Network,Camera,etc 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#Cisco

153、LiveLeveraging Control Hub Meetings TroubleshootingA user with a poor-quality indicator(red)line doesndoesn t t mean they are the source of mean they are the source of the issuethe issueThe Audio/Video measurement lines highlight the users experience during that meetingAssessing any red herring128BR

154、KCOL-2431Multiple users experiencing End-to-End packet loss at the same time could indicate an issue with one participant an issue with one participant exhibiting Sending lossexhibiting Sending loss 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveLeveraging Control Hub Mee

155、tings TroubleshootingIdentifying Layout Impacts to Resolution and BitrateSenderRequesterChanges Layout to a Stack viewAs the Active Speaker the participant begins sending a 720P resolution streamBRKCOL-2431 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveLeveraging Control

156、 Hub Meetings TroubleshootingIdentifying CPU usage spikesSeveral local factors can result in high CPU or memory usage:Anti-virus or Anti-malware scanningDesktop management softwareResource heavy applications(ex:video editing software)CPU or memory leaks in applicationsBRKCOL-2431130 2023 Cisco and/o

157、r its affiliates.All rights reserved.Cisco Public#CiscoLiveDue to a constrained network link media bit rate is adjusted from 2659kbps to 22kbps.Network congestion can attribute to a reduced Media BitrateEnsure Webex App traffic has proper QoS markings,and your network has been designed to support Qo

158、S131BRKCOL-2431Leveraging Control Hub Meetings TroubleshootingBandwidth constraint environmentsBandwidth Management,Preferred Architecture 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveUnderstanding Control Hub TroubleshootingMedia directionalitySendingSending:Participan

159、ts Webex app to the Webex media node.132BRKCOL-2431Webex AppWindows/MacReceivingReceiving:Webex media node to the participants Webex app.End to EndEnd to End:Measures the far end participants loss and jitter,via Webex,to the local participant.This is captured after packet recovery.(aggregate of all

160、streams|20%+0%+0%=6.6%loss E2E)(aggregate of all streams|20%+0%+0%=6.6%loss E2E)Webex AppWindows/MacWebex AppWindows/MacINTERNETINTERNETINTERNET20%loss20%lossINTERNETLocalLocal 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveAdvanced troubleshooting accessGives an Administ

161、rator the ability to join a Live MeetingCannot be granted to yourself(requires another administrator)133BRKCOL-2431 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveRecapping our sessionHigh-Level ArchitectureTransitioning to a Video Mesh meeting ready platformLoggingTroubl

162、eshooting134BRKCOL-2431Joining a meetingJoining a meetingDelayed join timesFailures connectingVideo Mesh deploymentsIn In-meeting experiencemeeting experienceMedia disconnectsPeripherals Audio and video qualityControl Hub MonitoringControl Hub MonitoringTroubleshootingAnalyticsReportingYou made it t

163、o the top!2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveTechnical Session SurveysAttendees who fill out a minimum of four session surveys and the overall event survey will get Cisco Live branded socks!Attendees will also earn 100 points in the Cisco Live Game for every s

164、urvey completed.These points help you get on the leaderboard and increase your chances of winning daily and grand prizes.BRKCOL-2431135 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicContinue your educationVisit the Cisco Showcase for related demosBook your one-on-oneMeet the Engin

165、eer meetingAttend the interactive education with DevNet,Capture the Flag,and Walk-in LabsVisit the On-Demand Library for more sessions at www.CiscoL 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveFrom technology training and team development to Cisco certifications and le

166、arning plans,let us help you empower your business and Learning and CertificationsHere at the event?Visit us at The Learning and Certifications lounge at the World of SolutionsPay for Learning with Cisco Learning Credits(CLCs)are prepaid training vouchers redeemed directly with Cisco.Cisco Training

167、BootcampsIntensive team&individual automation and technology training programsCisco Learning Partner ProgramAuthorized training partners supporting Cisco technology and career certificationsCisco Instructor-led and Virtual Instructor-led trainingAccelerated curriculum of product,technology,and certi

168、fication coursesCisco Certifications and Specialist CertificationsAward-winning certification program empowers students and IT Professionals to advance their technical careersCisco Guided Study Groups180-day certification prep program with learning and supportCisco Continuing Education ProgramRecert

169、ification training options for Cisco certified individualsLearnCisco U.IT learning hub that guides teams and learners toward their goalsCisco Digital LearningSubscription-based product,technology,and certification trainingCisco Modeling LabsNetwork simulation platform for design,testing,and troubles

170、hootingCisco Learning Network Resource community portal for certifications and learningTrainCertifyBRKCOL-2431137Thank you#CiscoLive#CiscoLive 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive140Gamify your Cisco Live experience!Get points Get points for attending this session!for attending this session!Open the Cisco Events App.Click on Cisco Live Challenge in the side menu.Click on View Your Badges at the top.Click the+at the bottom of the screen and scan the QR code:How:1234140 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicBRKCOL-2431