像 TAC 工程師一樣對 Webex 應用程序中的 UCM 呼叫進行故障排除.pdf

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1、#CiscoLive 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveEnter your personal notes hereCisco Webex App Questions?Use Cisco Webex App to chat with the speaker after the sessionFind this session in the Cisco Live Mobile AppClick“Join the Discussion”Install the Webex App or

2、 go directly to the Webex spaceEnter messages/questions in the Webex spaceHowWebex spaces will be moderated by the speaker until June 9,2023.1234https:/ 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicBRKCOL-30092#CiscoLiveJosh Hammonds,CCIE#57665Technical LeaderBRKCOL-3009Troublesh

3、ooting UCM Calling Like a TAC Engineer 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive“Change is the law of life.And those who look only to the past or the present are certain to miss the future.”(June 25,1963)-John Fitzgerald Kennedy,35thPresident of the United StatesBRK

4、COL-30094Agenda 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicIntroductionWebex Problem Reporting Service DiscoverySoftphone RegistrationDeskphone ControlVoicemailConclusionBRKCOL-30095Problem Reporting and Tools 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#Ci

5、scoLiveGenerate a Webex Problem ReportBRKCOL-30097 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveGenerate a Webex Problem ReportBRKCOL-30098 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveGenerate a Webex Problem ReportBRKCOL-30099 2023 Cisco

6、and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveGenerate a Webex Problem ReportBRKCOL-300910 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveGenerate a Webex Problem ReportBRKCOL-300911 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#Cisco

7、LiveGenerate a Webex Problem ReportBRKCOL-300912 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCollaboration Solutions Analyzer(CSA)BRKCOL-300913 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCollaboration Solutions Analyzer(CSA)BRKCOL-300914

8、 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCollaboration Solutions Analyzer(CSA)BRKCOL-300915 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCollaboration Solutions Analyzer(CSA)BRKCOL-300916 2023 Cisco and/or its affiliates.All rights res

9、erved.Cisco Public#CiscoLiveCollaboration Solutions Analyzer(CSA)BRKCOL-300917 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCollaboration Solutions Analyzer(CSA)BRKCOL-300918 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCollaboration Soluti

10、ons Analyzer(CSA)BRKCOL-300919Service Discovery 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveService Discovery Process Webex User SettingsIs email address a Webex user?Org credentials/SSOGet org and user settingsBRKCOL-300921 2023 Cisco and/or its affiliates.All rights

11、reserved.Cisco Public#CiscoLiveService Discovery Calling Setting User LevelUser-Profile-LicensesBRKCOL-300922 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveService Discovery Calling Setting User LevelUser-Profile-LicensesBRKCOL-300923 2023 Cisco and/or its affiliates.All

12、 rights reserved.Cisco Public#CiscoLiveService Discovery Calling Setting User LevelUser-Profile-Licensesnetwork:WdmImpl:parseDeviceJson:Adding policy Calling-Client Settings-Calling BehaviorBRKCOL-300925 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveService Discovery Cal

13、ling Setting Org LevelManagement-Organization Settings-UC Manager ProfilesBRKCOL-300926 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveService Discovery Calling Setting Org LevelOrganization Settings-UC Manager Profiles-UC Manager ProfileDomain used for _cisco-uds or coll

14、ab-edge DNS SRVSpecify an individual CUCM server for discoveryBRKCOL-300927 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveService Discovery Calling Setting User LevelUser-Profile-LicensesCUCMLoginAdapter:setManualUCDomain:setManualUCDsetManualUCDomainomain:Log file curre

15、nt_log.txt or last_run_current_log.txtBRKCOL-300928 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveService Discovery Calling Setting Org LevelServices-Calling-Client Settings-Unified CM SettingsEnabled(Toggle On)Register without trusted CUCM certificateDisabled(Toggle Off

16、-pictured)Ensure CUCM certificate is trusted before registrationBRKCOL-300929 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveService Discovery Calling Setting Org LevelServices-Calling-Client Settings-Unified CM SettingsCUCMLoginAdapter:CreateCUCMLoginManager:Setting acce

17、pting invalid certs toSetting accepting invalid certs to:0 0Log file current_log.txt or last_run_current_log.txtBRKCOL-300930 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveService Discovery Process UCM Calling SettingsVoice Services Domain_cisco-udsDNS SRVUCM User settin

18、gsBRKCOL-300931 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveService Discovery UCM Calling SettingsSRV Discovery(Redacted)service-discovery CSFUnified:DiscoveryConfigurationInterfaceImpl:getConfigValue-VoiceServicesDomainVoiceServicesDomain key retrieved valuekey retrie

19、ved value:!82e61ce2c57af49a82e61ce2c57af49a!Log file uclogin.log and ced.dat82e61ce2c57af49a82e61ce2c57af49a:”-from ced.datfileBRKCOL-300932 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveService Discovery UCM Calling SettingsSRV Discovery(Unredacted)service-discovery CSF

20、Unified:DiscoveryConfigurationInterfaceImpl:getConfigValue-VoiceServicesDomainVoiceServicesDomain key retrieved valuekey retrieved value:Log file uclogin.log and ced.datBRKCOL-300933 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveService Discovery UCM Calling SettingsSRV

21、Discovery(Unredacted)srcdnsutilswin32win32DnsUtils.cpp(52)csf.dns csf:dns:mapFromWindowsDNSResult-*-*DNS query _collab_collab-edge._edge._.has failed.has failed:DNS name does not exist.DNS name does not exist.Log file uclogin.log and ced.datBRKCOL-300934 2023 Cisco and/or its affiliates.All rights r

22、eserved.Cisco Public#CiscoLiveService Discovery UCM Calling SettingsSRV Discovery(Unredacted)srcdnsutilswin32win32DnsUtils.cpp(47)csf.dns csf:dns:mapFromWindowsDNSResult-*-*DNS query DNS query _cisco_cisco-udsuds._._.has has succeeded.succeeded.Log file uclogin.log and ced.datBRKCOL-300935 2023 Cisc

23、o and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveService Discovery UCM Calling SettingsSRV Discovery(Unredacted)*-*|ucm-config Library DNS Information|Highest Priority Domain:|DNS Record:8443 weight:0,priority:0|Domain Source:LOCATOR_UDS_DOMAIN|Domain Source:SERVICE_DISCOVERY_DOMAIN

24、*-*Log file uclogin.log and ced.datBRKCOL-300936 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveService Discovery UCM Calling SettingsUDS Discovery(Unredacted)csf.httpclient csf:http:CurlHttpUtils:configureEasyRequest-*-*Configuring request#0 GET request#0 GET https:/:844

25、3/cucmcucm-udsuds/versionversionLog file uclogin.log and ced.datBRKCOL-300937 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveService Discovery UCM Calling SettingsSSO Discovery(Unredacted)csf:ucm90:UdsProvider:makeSSOEnabledRequest-The home uds clusters Cucm version 12.5.

26、1 supports SSO.Checking if SSO is enabledChecking if SSO is enabledLog file uclogin.log and ced.datBRKCOL-300938 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveService Discovery UCM Calling SettingsSSO Discovery(Unredacted)csf:ucm90:SSOEnabledQueryResponseParser:parseSSOR

27、esponse-Parse was successful:Values parsed are SSO enabled SSO enabled 1 1,tokenReusetokenReuse:1 1,Log file uclogin.log and ced.datBRKCOL-300939 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveService Discovery UCM Calling SettingsUCM Device Discovery(Unredacted)csf:ucm90

28、:HomeUds100DeviceSelector:selectDefaultDevice-Running on platformRunning on platform:WindowsWindowsLog file uclogin.log and ced.datcsf:ucm90:HomeUds100DeviceSelector:selectDefaultDevice-Found CSF deviceFound CSF device:CSFMVANBURENCSFMVANBURENBRKCOL-300940 2023 Cisco and/or its affiliates.All rights

29、 reserved.Cisco Public#CiscoLiveService Discovery UCM Calling SettingsSSO Discovery(Unredacted)csf.httpclient csf:http:performRequest-*-*HTTP response code 200 connect code 0 for request#8 HTTP response code 200 connect code 0 for request#8 to https:/:69726972/CSFMVANBUREN.cnf.CSFMVANBUREN.cnf.xmlxm

30、lLog file uclogin.log and ced.datcsf.httpclient csf:http:CurlHttpUtils:configureEasyRequest-*-*Configuring request#8 GET https:/:69726972/CSFMVANBUREN.cnfCSFMVANBUREN.cnf.xml.xmlBRKCOL-300941Most Common Issue:Service Discovery 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLi

31、veMost Common Issue Service DiscoveryUCM Certificate ValidationBRKCOL-300943 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMost Common Issue Service DiscoveryCertificate Issuecsf.httpclient csf:http:CurlHttpUtils:curlTraceCallback-Request#2547825478 post connect phase:Co

32、nnectedConnected to ExpwExpw-EE()port 8443(#0)Log file uclogin.log and ced.datcsf:http:CurlHttpUtils:configureEasyRequest-*-*Configuring request#2547925479 GET https:/expwhttps:/expw-:8443/Y2lzY29saXZldXMubmV0/get_edgget_edge_config?service_namee_config?service_name=_cisco=_cisco-udsudsBRKCOL-300944

33、 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMost Common Issue Service DiscoveryCertificate Issuecsf.httpclient csf:http:CurlHttpUtils:curlTraceCallback-Request#2547925479 post connect phase:ConnectedConnected to expwexpw-()port 8443(#0)Log file uclogin.log and ced.dat

34、csf.httpclient csf:http:CurlHttpUtils:curlTraceCallback-Request#2547925479 SSL handshake phase:TLSv1.3(OUT),TLS handshake,Client hello(1):BRKCOL-300945 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMost Common Issue Service DiscoveryCertificate Issuecsf.cert.utils csf:ce

35、rt:parseSubjectCNField-Subject CN field:expwexpw-Log file uclogin.log and ced.datcsf.cert.utils csf:cert:AltNameParserImpl:verify-Match for expwexpw- found in dnsNamesindex:0BRKCOL-300946 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMost Common Issue Service DiscoveryCe

36、rtificate IssueLog file uclogin.log and ced.datcsf.cert.utils csf:cert:AltNameParserImpl:verify-No Match Found for BRKCOL-300947csf.cert.win32 csf:cert:Win32CertVerifier:verifyCertificate-Certificate Certificate validation responsevalidation response is invalidinvalid 2023 Cisco and/or its affiliate

37、s.All rights reserved.Cisco Public#CiscoLiveMost Common Issue Service DiscoveryCertificate Issuecsf.cert csf:cert:PlatformVerificationHandler:handlePlatformVerificationResultSynchronously-Verification result:FAILURE FAILURE reasonreason:CN_NO_MATCHCN_NO_MATCHLog file uclogin.log and ced.datBRKCOL-30

38、0948csf.httpclient csf:netutils:adapters:HttpCertAdapter:verifyCertificate-*-*Certificate Verification Result:FAILUREFAILURE 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMost Common Issue Service DiscoveryCertificate Issuecsf.edge csf:edge:EdgeConfigRequestImpl:execute-

39、*-*Get Edge Config HTTP ResultGet Edge Config HTTP Result:CERTIFICATE_VALIDATION_ERRORCERTIFICATE_VALIDATION_ERROR,HTTP Response Code:0Log file uclogin.log and ced.datBRKCOL-300949csf.httpclient csf:netutils:adapters:HttpCertAdapter:verifyCertificate-*-*Certificate Verification Result:FAILUREFAILURE

40、 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMost Common Issue Service DiscoveryCertificate IssueBRKCOL-300950 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMost Common Issue Service DiscoveryUCM Certificate ValidationBRKCOL-300951 2023 Cis

41、co and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMost Common Issue Service DiscoveryCertificate IssueLog file uclogin.log and ced.datcsf.cert.utils csf:cert:AltNameParserImpl:verify-No Match Found for BRKCOL-300952csf.cert.win32 csf:cert:Win32CertVerifier:verifyCertificate-Certific

42、ate Certificate validation responsevalidation response is invalidinvalid 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMost Common Issue Service DiscoveryCertificate IssueLog file Expressway Edge CertificateBRKCOL-300953 2023 Cisco and/or its affiliates.All rights reserv

43、ed.Cisco Public#CiscoLiveMost Common Issue Service DiscoveryCertificate IssueLog file New Expressway Edge CertificateBRKCOL-300954 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMost Common Issue Service DiscoveryCertificate Issue Solvedcsf.cert.csf:cert:BaseCertVerifier:

44、checkIdentifiers-Verification of identity succeededVerification of identity succeeded.Matched identifier:expwexpw-Log file uclogin.log and ced.datBRKCOL-300955csf.cert.csf:cert:BaseCertVerifier:applyIgnoreInvalidCertConditionPolicy-Setting the certificate verification result to Setting the certifica

45、te verification result to success.success.2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMost Common Issue Service DiscoveryCertificate Issue SolvedBRKCOL-300956Softphone Registration 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveUCM Calling R

46、egistration Architecture(Internal)Cisco Collaboration CloudSIPHTTPSDNSSettingsIdBrokerWebex Device Management(WDM)BRKCOL-300958 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveSoftphone RegistrationInternal SIP registrationLog file uclogin.log and ced.datsipiosipio-sentsen

47、t-REGISTER sip:CUCMSub.CiscoLiveUS.net SIP/2.0Via:SIP/2.0/TCP:59259;branch=z9hG4bK0000417eFrom:;tag=8b32cd98263a00020000215c-00002eb5To:Call-ID:8b32cd988b32cd98-263a0003263a0003-0000452a0000452a-00000ca200000ca2Max-Forwards:70Date:Fri,06 May 2022 01:13:01 GMTCSeq:101 REGISTERUser-Agent:Cisco-CSFCont

48、act:sip:3641711b-ff6a-abd4-7d4e-28f2943cbb04:59259;transport=transport=tcptcp;+sip.instance=;+u.sip!=CSFMVANBURENCSFMVANBUREN;+u.sip!=503;videoBRKCOL-300959 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveSoftphone RegistrationInternal SIP registrationLog file uclogin.log

49、and ced.datsipiosipio-recvrecv-SIP/2.0 200 OKSIP/2.0 200 OKVia:SIP/2.0/TCP:59259;branch=z9hG4bK0000417eFrom:;tag=8b32cd98263a00020000215c-00002eb5To:;tag=1835782284Date:Fri,06 May 2022 01:13:01 GMTCall-ID:8b32cd988b32cd98-263a0003263a0003-0000452a0000452a-00000ca200000ca2Server:Cisco-CUCM12.5CSeq:10

50、1 REGISTERExpires:120BRKCOL-300960 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveUCM Calling Registration Architecture(External)Cisco Collaboration CloudSettingsIdBrokerWebex Device Management(WDM)BRKCOL-300961SIPHTTPSDNS 2023 Cisco and/or its affiliates.All rights reser

51、ved.Cisco Public#CiscoLiveSoftphone RegistrationExternal SIP registrationLog file uclogin.log and ced.datsipiosipio-sentsent-REGISTER REGISTER sip:CUCMSub.CiscoLiveUS.net SIP/2.0 Via:SIP/2.0/TLS:55401;branch=z9hG4bK00006f10 From:;tag=7eddabd52b240008000029b0-00004e22 To:Call-ID:7eddabd5-2b240005-000

52、0426b-000016bdMax-Forwards:70 Date:Wed,11 May 2022 16:39:12 GMT CSeq:105 REGISTER User-Agent:Cisco-CSF Contact:sip:3641711b-ff6a-abd4-7d4e-28f2943cbb04:55401;transport=transport=tlstls;+sip.instance=;+u.sip!=CSFMVANBURENCSFMVANBUREN;+u.sip!=503;video;bfcp;x-cisco-mra-ha=AR_SK;x-cisco-reg-id=1BRKCOL-

53、300962 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveSoftphone RegistrationExternal SIP registrationLog file uclogin.log and ced.datRoute:,sip:5061;transport=tls;zone-id=1;directed;lr,Expires:3600 ProxyProxy-AuthorizationAuthorization:Digest username=mvanburenmvanburen,r

54、ealm=Expw-E,uri=sip:CUCMSub.CiscoLiveUS.net,response=.,nonce=.,opaque=.,cnonce=.,qop=auth,nc=00000003,algorithm=MD5 Content-Length:0BRKCOL-300963 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveSoftphone RegistrationExternal SIP registrationLog file uclogin.log and ced.dat

55、sipiosipio-recvrecv-SIP/2.0 407 Proxy Authentication Required 407 Proxy Authentication Required Via:SIP/2.0/TLS:55402;branch=z9hG4bK00004986;received=14.48.59.225 Call-ID:7eddabd5-2b240004-0000057d-0000760614.48.59.225 CSeq:103 REGISTER From:;tag=7eddabd52b24000600005c98-00007432 To:;tag=b7c289c0127

56、a73bf Server:TANDBERG/4144(X14.0)proxyproxy-AuthenticateAuthenticate:Digest realm=ExpwExpw-EE,nonce=.,opaque=.,stale=FALSE,algorithm=MD5,qop=auth proxy-Authenticate:Bearer realm=ExpwExpw-EE Content-Length:0BRKCOL-300964 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveSoftp

57、hone RegistrationExternal SIP registrationLog file uclogin.log and ced.datsipiosipio-sentsent-REGISTER REGISTER sip:CUCMPub.CiscoLiveUS.net SIP/2.0 Via:SIP/2.0/TLS:55402;branch=z9hG4bK000050ce From:;tag=7eddabd52b24000600005c98-00007432 To:Call-ID:7eddabd5-2b240004-0000057d-00007606Max-Forwards:70 D

58、ate:Wed,11 May 2022 16:39:12 GMT CSeq:104 REGISTER User-Agent:Cisco-CSFBRKCOL-300965 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveSoftphone RegistrationExternal SIP registrationLog file uclogin.log and ced.datsipiosipio-recvrecv-SIP/2.0 200 OK SIP/2.0 200 OK Via:SIP/2.0

59、/TLS:55401;branch=z9hG4bK000005ab;received=;ingressingress-zone=zone=CollaborationEdgeZoneCollaborationEdgeZoneCall-ID:7eddabd5-2b240005-0000426b-000016bd CSeq:104 REGISTER Contact:sip:3641711b-ff6a-abd4-7d4e-28f2943cbb04:5060;transport=tcp;orig-hostport=:55401;+sip.instance=;+u.sip!=CSFMVANBURENCSF

60、MVANBUREN;+u.sip!=503;video;x-cisco-mra-ha=AR_SK;x-cisco-reg-id=1;+u.sip!=mvanburen;x-cisco-newregFrom:;tag=7eddabd52b24000500001d66-000043bd To:;tag=1386157200 Server:Cisco-CUCM12.5Expires:120 Expires:120 BRKCOL-300966 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveSoftp

61、hone RegistrationExternal SIP registrationVerify UCM device registration REGISTERREGISTER sip:CUCMSub.CiscoLiveUS.netsip:CUCMSub.CiscoLiveUS.netSIP/2.0Via:SIP/2.0/TLS SIP/2.0/TLS:50563;branch=z9hG4bK0000470dFrom:;tag=921dfcf6fc58000900004a5a-00002091Log file uclogin.log and ced.datBRKCOL-300975 2023

62、 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMost Common Issue SoftphoneSecure Registration Issue SIP OAuthsipio-recv-SIP/2.0 100 Trying100 TryingVia:SIP/2.0/TLS SIP/2.0/TLS Webex PC IP Address:50563;branch=z9hG4bK0000470dFrom:;tag=921dfcf6fc58000900004a5a-00002091To:Log fi

63、le uclogin.log and ced.datBRKCOL-300976 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMost Common Issue SoftphoneSecure Registration Issue SIP OAuthsipio-recv-SIP/2.0 407 Proxy Authentication 407 Proxy Authentication RequiredRequiredVia:SIP/2.0/TLS SIP/2.0/TLS Webex PC I

64、P Address:50563;branch=z9hG4bK0000470dFrom:;tag=921dfcf6fc58000900004a5a-00002091Log file uclogin.log and ced.datBRKCOL-300977 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMost Common Issue SoftphoneSecure Registration Issue SIP OAuthsipio-sent-REGISTERREGISTER sip:CUCM

65、Sub.CiscoLiveUS.netSIP/2.0Via:SIP/2.0/TLS SIP/2.0/TLS Webex PC IP:Address:50563;branch=z9hG4bK0000386cFrom:;tag=921dfcf6fc58000900004a5a-00002091Log file uclogin.log and ced.datBRKCOL-300978 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMost Common Issue SoftphoneSecure

66、Registration Issue SIP OAuthCSeq:107 REGISTERREGISTERUser-Agent:Cisco-CSFContact:sip:5981050b-bfdb-e6f3-f71c-2ec54608c70dWebex PC IP Address:50563;transport=transport=tlstls;+sip.instance=;+u.sip!=CSFGWASHINGTON;+u.sip!=503;video;bfcpProxyProxy-Authorization:Bearer token=.Authorization:Bearer token=

67、.Log file uclogin.log and ced.datBRKCOL-300979 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMost Common Issue SoftphoneSecure Registration Issue SIP OAuthsipio-recv-SIP/2.0 200 OK200 OKVia:SIP/2.0/TLS SIP/2.0/TLS Webex IP Address:50563;branch=z9hG4bK0000386cFrom:;tag=92

68、1dfcf6fc58000900004a5a-00002091Log file uclogin.log and ced.datBRKCOL-300980 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMost Common Issue SoftphoneSecure Phone RegistrationBRKCOL-300981Deskphone Control 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public

69、#CiscoLiveUCM Calling Deskphone Control ArchitectureCisco Collaboration CloudSettingsIdBrokerWebex Device Management(WDM)BRKCOL-300983CTIHTTPSDNS 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveDeskphone ControlUCM registered deskphone control user inferfaceLog file uclogi

70、n.log and ced.datBRKCOL-300984 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveDeskphone ControlUCM registered deskphone controlLog file uclogin.log and ced.datEVT:-MOD.CS.CL.CTI.DPProvider:1CALL CMD:ProviderInitRequest#id=1 QBE version=QBE_VERSION_TEXOMA.Sending Sending P

71、roviderInitRequestProviderInitRequest.BRKCOL-300985MOD.CS.CL.CTI.DPProvider:1EVT:-MOD.CS.CUCM:1,msg.sequenceNumber=2,pdunamesmsg.msgID=PROVIDER_OPEN_REQUESTPROVIDER_OPEN_REQUEST#id=1 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveDeskphone ControlUCM registered deskphone

72、controlLog file uclogin.log and ced.datCDPProvider:HandleEvent_ProviderDeviceLineInfo-ctiio:recv-PROVIDER_GET_ALL_DEVICES_AND_LINES_RESPONSEPROVIDER_GET_ALL_DEVICES_AND_LINES_RESPONSErequestID:3deviceName:SEPB000B4BAF2C0SEPB000B4BAF2C0deviceRegistrationStatus:1 1controlModeBitMap:1eventContent:15eve

73、ntStatusCode:0deviceInfoStatic.deviceType:684deviceInfoStatic.deviceTypeName:Cisco 8851Cisco 8851BRKCOL-300986 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveDeskphone ControlUCM registered deskphone controlLog file uclogin.log and ced.datBRKCOL-300987Voicemail 2023 Cisco

74、 and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveUCM Calling Voicemail ArchitectureCisco Collaboration CloudSettingsIdBrokerWebex Device Management(WDM)BRKCOL-300989HTTPSDNS 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Connection to Unity Connectio

75、n VMRest ProcessLog file uclogin.log and ced.datcsf.httpclient csf:http:CurlHttpUtils:configureEasyRequest-*-*Configuring request#1 GET https:/vmrestvmrest/version/versionBRKCOL-300990csf.httpclient csf:http:CurlHttpUtils:addOauthToken Using authentication OAUTH with tokenUsing authentication OAUTH

76、with token 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Connection to Unity Connection VMRest ProcessLog file uclogin.log and ced.datcsf.httpclient csf:http:performRequest-*-*HTTP response code 200 connect response code 200 connect code 0 for request#1 to https:/v

77、mrestvmrest/version/versionBRKCOL-300991csf.voicemail csf:VMRESTSession:checkVersion-vmrestvmrest version is 12.5.1.47112.5.1.471 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Connection to Unity Connection VMRest ProcessLog file uclogin.log and ced.datcsf.httpclie

78、nt csf:http:CurlHttpUtils:configureEasyRequest-*-*Configuring request#2 GET https:/vmrestvmrest/user/userBRKCOL-300992csf.voicemail csf:SCFVMRESTVoicemailSource:fetchAllMessages-Fetching all messagesFetching all messages 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebe

79、x Connection to Unity Connection VMRest ProcessLog file uclogin.log and ced.datcsf:http:CurlHttpUtils:configureEasyRequest-*-*Configuring request#4 GET https:/vmrestvmrest/mailbox/folders/inbox/messages/mailbox/folders/inbox/messagesBRKCOL-300993csf:http:performRequest-*-*HTTP response code 200 conn

80、ect code 200 connect code 0 for request#4 to https:/vmrestvmrest/mailbox/folders/inbox/messages/mailbox/folders/inbox/messages 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Connection to Unity Connection VMRest ProcessLog file uclogin.log and ced.datcsf:http:CurlHt

81、tpUtils:configureEasyRequest-*-*Configuring request#6 POST https:/vmrestvmrest/mailbox?methodmailbox?method=requestnotificationrequestnotificationBRKCOL-300994csf.voicemail csf:VMRESTSession:searchForInboxVoiceMessages-No No messages in inbox foldermessages in inbox folderMost Common Issue:Voicemail

82、 Credentials 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMost Common Issue Unity ConnectionVoicemail CredentialsLog file uclogin.log and ced.datcsf.httpclient csf:http:performRequest-*-*HTTP response code 401HTTP response code 401 connect code 0 for request#15 to https

83、:/vmrestvmrest/version/versionBRKCOL-300996 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveConnection to Unity ConnectionVoicemail CredentialsLog file uclogin.log and ced.datcsf.voicemail csf:VMRESTSession:handleResponse-this:000001E28B7578F0 401 Authentication failed 401

84、 Authentication failed csf.voicemail csf:VMRESTSession:handleResponse-Do not set credentials as unverified under OAuth2 while receive 401csf.voicemail csf:VMRESTSession:handleResponse-this:000001E28B7578F0 clear cookie for 401 errorBRKCOL-300997 2023 Cisco and/or its affiliates.All rights reserved.C

85、isco Public#CiscoLiveMost Common Issue Unity ConnectionVoicemail CredentialsUnity Connection AdministrationBRKCOL-300998 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMost Common Issue Unity ConnectionVoicemail CredentialsUnity Connection AdministrationBRKCOL-300999 2023

86、 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMost Common Issue Unity ConnectionVoicemail CredentialsBRKCOL-3009100Conclusion 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveFill out your session surveys!Attendees who fill out a minimum of four ses

87、sion surveys and the overall event survey will get Cisco Live-branded socks(while supplies last)!These points help you get on the leaderboard and increase your chances of winning daily and grand prizesAttendees will also earn 100 points in the Cisco Live Challenge for every survey completed.BRKCOL-3

88、009102 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicContinue your educationVisit the Cisco Showcase for related demosBook your one-on-oneMeet the Engineer meetingAttend the interactive education with DevNet,Capture the Flag,and Walk-in LabsVisit the On-Demand Library for more ses

89、sions at www.CiscoL 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive“Plans are worthless,but planning is everything.”(Nov.14,1957)-Dwight D.Eisenhower,34thPresident of the United StatesBRKCOL-3009104Thank you#CiscoLive 2023 Cisco and/or its affiliates.All rights reserved.C

90、isco Public#CiscoLiveGamify your Cisco Live experience!Get points for attending this session!Get points for attending this session!Open the Cisco Events App.Click on Cisco Live Challenge in the side menu.Click on View Your Badges at the top.Click the+at the bottom of the screen and scan the QR code:How:1234 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicBRKCOL-3009106#CiscoLive