電子政務見解.pdf

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1、2Insights one-GovernmentPresented byHabib Sabbagh19 February 20253CONFIDENTIALAGENDA E-Gov the big picture E-gov and tax adminhttps:/ discussionsFurther discussions4CONFIDENTIALUNDERSTANDING E-GOVERNMENTWhat is your understanding of What is your understanding of e e-Government?Government?What are in

2、 your opinion the objectives of What are in your opinion the objectives of e e-Government?Government?5CONFIDENTIALUNDERSTANDING E-GOVERNMENT“Its when Robots and computers will Its when Robots and computers will replace these people in Ottawa replace these people in Ottawa(politicians)”(politicians)”

3、6CONFIDENTIALUNDERSTANDING E-GOVERNMENT|DEFINITIONE E-GovernmentGovernment refers to the use of digital technologies,especially the internet,to enhance government operations,service delivery,and citizen engagement.and citizen engagement.It aims to improve efficiency,transparency,improve efficiency,t

4、ransparency,accessibility,and accountabilityaccessibility,and accountability in public administration.Covers interactions between governmentgovernment-toto-citizen(G2C),governmentcitizen(G2C),government-toto-business(G2B),business(G2B),and governmentand government-toto-government(G2G)government(G2G)

5、services.7CONFIDENTIALUNDERSTANDING E-GOVERNMENT|EVOLUTIONCloud computingMobile appsOpen government data.2010sComputerized systemsStatic PortalsFirstGov.gov.1980s-1990s|Early developmentAIChatbotsPredictive analysis 2020sInteractive PortalsE-Government Development Index(EGDI)2000s|Maturity E-Governm

6、ent has evolved from basic basic information portals to AIinformation portals to AI-powered public powered public administrationadministration.Inclusion of digital literacy in the Human Human Capital Index(HCI)Capital Index(HCI)The shift towards automation and predictive automation and predictive an

7、alyticsanalytics is improving efficiency and tax compliance.Future trendsFuture trends will focus on AI governance,AI governance,digital identities,and cybersecuritydigital identities,and cybersecurity.Smart NationeRsidency8CONFIDENTIALWHERE ARE WE?E-Government Development Index(EGDI)9CONFIDENTIALWH

8、ERE ARE WE?10CONFIDENTIALE-GOVERNMENT:A COLLECTIVE RESPONSIBILITYE-Government is a nationwide nationwide strategy strategy and transformative journey,but its success depends on success depends on the active participation of each the active participation of each government institution.government inst

9、itution.Every entity plays a crucial role in building a seamless,efficient,and citizen-centric digital ecosystem,contributing to the bigger picture of national development 11CONFIDENTIALE-GOVERNMENT:A COLLECTIVE RESPONSIBILITYHow do we get there?How do we get there?Year 512CONFIDENTIALE-GOVERNMENT-M

10、ODEL FRAMEWORK FOR SUSTAINABLE DEVELOPMENT13CONFIDENTIALE-GOVERNMENT-MODEL FRAMEWORK|PRINCIPLESEffectivenessEffectiveness Competence Sound policymaking CollaborationAccountabilityAccountability Integrity Transparency Independent oversight.InclusivenessInclusiveness Leaving no one behind Participatio

11、n Intergenerational Equity14CONFIDENTIALE-GOVERNMENT-MODEL FRAMEWORK|STAKEHOLDERSPeople(Citizens&Residents)Digital services for public benefit.Businesses Digital tools for registration,tax filing,and regulation compliance.Public Employees Need for training,capacity-building,and e-governance literacy

12、.15CONFIDENTIALE-GOVERNMENT-MODEL FRAMEWORK|BUSINESS DRIVERS1.Digital LeadershipTo articulate a common vision,adopt holistic strategies,implement robust digital platforms,and build a vibrant digital ecosystem.012.Digital IdentityWithout a legal digital identity,people are invisible to government age

13、ncies and at risk of being excluded from accessing even the most basic services.3.Digital ParticipationA key dimension of governance and one of the pillars of sustainable development.5.Data CentricityThe concept and practice of positioning data as a core strategic asset in all digital development,se

14、rvices and applications,regardless of the technologies used4.Digital LiteracyIn the fast-changing digital environment,developing,strengthening,and maintaining digital literacy requires a life-course approach02030405066.Digital InfrastructureA robust digital infrastructure is developed through updati

15、ng and modernization,and also by integrating and streamlining digital services across the whole of government and the digital ecosystem.16CONFIDENTIALNOTE ON DIGITAL LITERACYExtends beyond technological competenciesExtends beyond technological competenciesWhile it is of course necessary to support a

16、cquisition While it is of course necessary to support acquisition of core digital skills(Cloud computing,AI,etc.)it is of core digital skills(Cloud computing,AI,etc.)it is crucial that public servants:crucial that public servants:Acquire strong capabilities in Data Literacy Acquire strong capabiliti

17、es in Data Literacy Be able to adopt a digital mindsetBe able to adopt a digital mindsetParticipate in continuous evolutionParticipate in continuous evolution17CONFIDENTIALDIGITAL POLICIES,STRATEGIES&PRIORITIESDigital transformation requires strong policies and Digital transformation requires strong

18、 policies and legal frameworks.legal frameworks.Focus areas include:Focus areas include:Inclusion Inclusion Accessibility,literacy,etc Interoperability standards Interoperability standards Connecting government systems.Cybersecurity regulations Cybersecurity regulations Ensuring trust in e-services.

19、AI&Emerging Tech Integration AI&Emerging Tech Integration Ethical use of AI in public administration.18CONFIDENTIALMEASURING&EVALUATING DIGITAL GOVERNMENT(METRICS)E E-Government Development Index(EGDI):Measures digital Government Development Index(EGDI):Measures digital readiness globally.readiness

20、globally.Local Online Services Index(LOSI):Evaluates digital services Local Online Services Index(LOSI):Evaluates digital services at the local level.at the local level.Other key indicators:Other key indicators:Online Services AvailabilityOnline Services AvailabilityDigital Literacy&InclusionDigital

21、 Literacy&InclusionCybersecurity&Data ProtectionCybersecurity&Data ProtectionMonitoring ensures continuous improvement in digital Monitoring ensures continuous improvement in digital governance.governance.19CONFIDENTIALE-GOV IN TAX ADMINISTRATION:THE FUTURE OF TAXATIONE E-Gov is the Big Picture Gov

22、is the Big Picture Where Where Do IRDs Fit?Do IRDs Fit?E E-Gov is the Big Picture Gov is the Big Picture HowHow Do IRDs Fit?Do IRDs Fit?20CONFIDENTIALE-GOV IN TAX ADMINISTRATION:THE FUTURE OF TAXATIONe e-Government ServicesGovernment ServicesOnline tax return filing and e-payments.Digital tax certif

23、icates and automated approvals.Seamless integration with national and international financial systems.Process AutomationProcess Automation(AI-driven)fraud detection and risk assessment.Automated case management and compliance tracking.Electronic invoicing and real-time transaction monitoring.MobileM

24、obile-First ApproachFirst ApproachMobile-friendly tax portals and apps.SMS and chatbot support for taxpayer queries.Mobile payment integration for ease of tax remittance.Data Utilization and Data Utilization and AnalyticsAnalytics(AI-powered)predictive analysis for revenue forecasting.Real-time data

25、 integration for better decision-making.Enhanced taxpayer segmentation and personalized services.Cloud Adoption and Cloud Adoption and CybersecurityCybersecuritySecure cloud-based tax administration systems.Compliance with global data protection regulations.Multi-factor authentication for taxpayer d

26、ata security.Stakeholder Stakeholder Collaboration and Collaboration and Change ManagementChange ManagementInter-agency cooperation for holistic fiscal oversight.Training programs for tax officers on digital tools.Public awareness campaigns on digital tax services.Accessible and free solutions21CONF

27、IDENTIALE-GOV IN TAX ADMINISTRATION:THE FUTURE OF TAXATIONData driven Event based,detailed&real-time dataEnables validation&automationInteroperable ecosystemsEnables international cooperationTax Administration 3.022CONFIDENTIALE-GOV IN TAX ADMINISTRATION:THE FUTURE OF TAXATIONHow can you,as the IRD,contribute to advancing the national e-Government strategy while aligning it with your own strategic goals?And how can you influence it?23Thank YouFor Your Attention