美國消費者金融保護局(CFPB)：2021年消費者金融保護局年度員工調查報告（英文版）（24頁）.pdf

1、 CONSUMER FINANCIAL PROTECTION BUREAU | FEBRUARY 2022 2021 CFPB Annual Employee Survey Results 2 2021 CFPB ANNUAL EMPLOYEE SURVEY EXTERNAL REPORT Introduction Summary of survey results Consumer Financial Protection Bureau (CFPB) leaders use feedback from tools such as the Annual Employee Survey (AES

2、) to develop strategies to promote a more inclusive, effective, and efficient organization. Survey results are shared across the organization to encourage leaders to actively seek and respond to opportunities to improve the employee work experience. Also, the CFPB publishes this AES report on the ag

3、encys website as required per guidance in 5 CFR Part 250. 66.4% of the CFPB employee population responded to the AES administered from September 13 to October 15, 2021. Of the 77 items included in the survey, 55 items were rated favorably (agree/satisfied/good or strongly agree/very satisfied/very g

4、ood) by 65 percent or more of the survey respondents; these items are considered strengths. One (1) item was rated unfavorably (disagree/dissatisfied/poor or strongly disagree/very dissatisfied/very poor) by 35 percent or more of the survey respondents; this item is identified as a challenge. How th

5、e survey was conducted The survey was administered online. Each eligible employee was sent an invitation to participate via an email, which included a unique login link. Survey respondents were informed that responses to this survey are voluntary and there is no penalty if they choose not to respond

6、. Survey items and response choices See Table 1 and Table 2 on the following pages for information on the percentage and number (frequencies) of survey respondents selecting each response choice1. Description of sample All 1,511 full-time eligible2 employees onboarded before July 13, 2021 were surve

7、yed. 1 Some items included an option for survey respondents to select “Do Not Know” or “No Basis to Judge.” These items are noted in Table 2. The number of respondents who selected “Do Not Know” or “No Basis to Judge” is not included in calculating the percentages in Table 1. 2 Eligible employees in

8、clude all CFPB permanent and term employees. 3 2021 CFPB ANNUAL EMPLOYEE SURVEY EXTERNAL REPORT Number of employees surveyed, number who responded, and representativeness of respondents Of the 1,511 employees surveyed, 1,003 responded, for a 66.4% response rate. Demographic comparisons of the survey

9、 respondents and the CFPB population are presented in Tables 3 through 63. The survey respondents reflect the population (i.e., gender, ethnicity, race, and division). One way to compare the survey respondents to the population, is to look at the percentage of respondents for a demographic group (e.

10、g., female, Asian) compared to the percentage of that group within the Bureaus population. Using this method, the percent of respondents from the demographic groups in these tables is at least 61% of the groups percent within the Bureau. 3 The number of respondents who provided no response is not in

11、cluded in calculating percentages for the survey response options in Tables 3 through 5. 4 2021 CFPB ANNUAL EMPLOYEE SURVEY PUBLIC EXTERNAL REPORT 2021 Annual Employee Survey results for the Consumer Financial Protection Bureau SURVEYS SENT: 1511 SURVEYS RETURNED: 1003RESPONSE RATE: 66.4% Table 1: P

12、ERCENTAGE OF SURVEY RESPONDENTS SELECTING EACH RESPONSE CHOICE Category4 Item # Item Text Percent Favorable Strongly Agree, Very Satisfied, or Very Good Agree, Satisfied, or Good Neither Agree Nor Disagree, Neither Satisfied Nor Dissatisfied, or Fair Disagree, Dissatisfied, or Poor Strongly Disagree

13、, Very Dissatisfied, or Very Poor Percent Unfavorable My Work Experience 1 I have enough information to do my job well. 82.2% 29.3% 52.9% 9.4% 7.1% 1.4% 8.5% My Work Experience 2 I feel encouraged to come up with new and better ways of doing things. 72.0% 34.2% 37.8% 14.3% 9.6% 4.2% 13.8% 4 Adapted

14、from the Office of Personnel Managements (OPM) Federal Employee Viewpoint Survey (FEVS) categories. 5 2021 CFPB ANNUAL EMPLOYEE SURVEY EXTERNAL REPORT Category4 Item # Item Text Percent Favorable Strongly Agree, Very Satisfied, or Very Good Agree, Satisfied, or Good Neither Agree Nor Disagree, Neith

15、er Satisfied Nor Dissatisfied, or Fair Disagree, Dissatisfied, or Poor Strongly Disagree, Very Dissatisfied, or Very Poor Percent Unfavorable My Work Experience 3 My work gives me a feeling of personal accomplishment. 81.3% 41.7% 39.6% 10.9% 5.4% 2.4% 7.8% My Work Experience 4 I like the kind of wor

16、k I do. 86.5% 47.0% 39.5% 9.0% 3.3% 1.2% 4.5% My Work Experience 5 I have sufficient resources (for example, people, materials, budget) to get my job done. 58.8% 20.1% 38.7% 11.6% 19.1% 10.5% 29.6% My Work Experience 6 My workload is reasonable.* 61.6% 18.7% 42.9% 14.4% 15.8% 8.2% 24.0% My Work Expe

17、rience 7 I know how my work relates to the agencys goals.* 90.0% 47.0% 43.0% 6.2% 2.5% 1.3% 3.8% My Work Experience 8 The work I do is important. 90.9% 57.5% 33.4% 6.2% 1.6% 1.2% 2.8% My Work Experience 9 I find it easy to stay fully engaged in my work. 74.0% 26.1% 47.9% 15.0% 9.3% 1.8% 11.1% My Wor

18、k Experience 10 I get excited when I think about what I could accomplish at work. 70.0% 30.3% 39.7% 18.7% 8.7% 2.6% 11.3% My Work Experience 11 I am given a real opportunity to improve my skills in my organization.* 70.1% 27.6% 42.5% 15.1% 10.4% 4.4% 14.8% My Work Experience 12 I am constantly looki

19、ng for ways to do my job better. 89.2% 41.2% 48.0% 8.7% 1.6% 0.5% 2.1% 6 2021 CFPB ANNUAL EMPLOYEE SURVEY EXTERNAL REPORT Category4 Item # Item Text Percent Favorable Strongly Agree, Very Satisfied, or Very Good Agree, Satisfied, or Good Neither Agree Nor Disagree, Neither Satisfied Nor Dissatisfied

20、, or Fair Disagree, Dissatisfied, or Poor Strongly Disagree, Very Dissatisfied, or Very Poor Percent Unfavorable My Agency 13 Employees have a feeling of personal empowerment with respect to work processes. 53.5% 19.0% 34.5% 20.6% 16.0% 10.0% 26.0% My Supervisor 14 Supervisors in my work unit suppor

21、t employee development. 83.5% 41.4% 42.1% 9.4% 4.1% 2.9% 7.0% My Work Experience 15 My training needs are assessed. 62.2% 23.0% 39.2% 19.7% 12.3% 5.8% 18.1% My Satisfaction 16 How satisfied are you with the training you receive for your present job? 60.7% 20.9% 39.8% 27.0% 9.8% 2.5% 12.3% My Work Un

22、it 17 The people I work with cooperate to get the job done.* 85.7% 43.4% 42.3% 8.5% 4.3% 1.5% 5.8% My Work Unit 18 Employees in my work unit share job knowledge with each other. 86.9% 45.0% 41.9% 7.2% 4.3% 1.5% 5.8% My Work Unit 19 The people in my work unit look for ways to improve the way we work.

23、 82.0% 38.6% 43.4% 11.4% 5.0% 1.6% 6.6% My Work Unit 20 My work unit is able to recruit people with the right skills. 63.3% 25.5% 37.8% 20.5% 10.9% 5.3% 16.2% My Work Unit 21 The skill level in my work unit has improved in the past year. 63.6% 28.1% 35.5% 25.9% 6.6% 3.9% 10.5% 7 2021 CFPB ANNUAL EMP

24、LOYEE SURVEY EXTERNAL REPORT Category4 Item # Item Text Percent Favorable Strongly Agree, Very Satisfied, or Very Good Agree, Satisfied, or Good Neither Agree Nor Disagree, Neither Satisfied Nor Dissatisfied, or Fair Disagree, Dissatisfied, or Poor Strongly Disagree, Very Dissatisfied, or Very Poor

25、Percent Unfavorable My Work Unit 22 My work unit has the job-relevant skills necessary to accomplish organizational goals.* 80.1% 33.3% 46.8% 11.6% 5.6% 2.7% 8.3% My Work Experience 23 My talents are used well in the workplace.* 67.8% 25.6% 42.2% 15.1% 9.9% 7.2% 17.1% My Work Unit 24 How would you r

26、ate the overall quality of work done by your work unit? 91.3% 60.0% 31.3% 6.8% 0.9% 0.9% 1.8% My Work Experience 25 Physical conditions (for example, noise level, temperature, lighting, cleanliness in the workplace) allow employees to perform their jobs well. 67.8% 36.7% 31.1% 28.0% 2.2% 1.9% 4.1% M

27、y Agency 26 Employees are protected from health and safety hazards on the job. 79.2% 45.4% 33.8% 17.2% 1.9% 1.6% 3.5% My Agency 27 My organization has prepared employees for potential security threats. 72.1% 31.5% 40.6% 19.9% 5.7% 2.4% 8.1% My Agency 28 I know how to take advantage of the Work/Life

28、programs (e.g., Employee Assistance, Child Care, Elder Care) offered by my agency. 78.6% 29.3% 49.3% 12.7% 6.8% 1.9% 8.7% My Satisfaction 29 How satisfied are you with your involvement in decisions that affect your work?* 55.5% 17.9% 37.6% 21.7% 16.8% 5.9% 22.7% 8 2021 CFPB ANNUAL EMPLOYEE SURVEY EX

29、TERNAL REPORT Category4 Item # Item Text Percent Favorable Strongly Agree, Very Satisfied, or Very Good Agree, Satisfied, or Good Neither Agree Nor Disagree, Neither Satisfied Nor Dissatisfied, or Fair Disagree, Dissatisfied, or Poor Strongly Disagree, Very Dissatisfied, or Very Poor Percent Unfavor

30、able My Agency 30 Overall, how satisfied are you with the Work/Life Telework and Alternative Work Schedule programs offered in your agency? 86.6% 51.9% 34.7% 9.6% 2.3% 1.5% 3.8% My Work Experience 31 I know what is expected of me on the job. 88.4% 36.3% 52.1% 7.4% 2.7% 1.5% 4.2% My Work Experience 3

31、2 My performance appraisal is a fair reflection of my performance. 85.5% 38.7% 46.8% 9.3% 2.3% 2.9% 5.2% My Work Unit 33 In my work unit, steps are taken to deal with a poor performer who cannot or will not improve. 38.9% 14.3% 24.6% 30.0% 16.6% 14.5% 31.1% My Work Unit 34 In my work unit, differenc

32、es in performance are recognized in a meaningful way.* 42.1% 14.4% 27.7% 26.7% 17.9% 13.3% 31.2% My Work Experience 35 In my most recent performance appraisal, I understood what I had to do to be rated at different performance levels (for example, Accomplished Performer, Unacceptable). 83.2% 36.6% 4

33、6.6% 11.3% 2.5% 3.1% 5.6% My Supervisor 36 Discussions with my supervisor about my performance are worthwhile. 81.7% 40.9% 40.8% 11.2% 3.8% 3.3% 7.1% My Supervisor 37 I have had worthwhile discussions with my supervisor about my development. 79.1% 41.8% 37.3% 11.7% 5.5% 3.7% 9.2% 9 2021 CFPB ANNUAL

34、EMPLOYEE SURVEY EXTERNAL REPORT Category4 Item # Item Text Percent Favorable Strongly Agree, Very Satisfied, or Very Good Agree, Satisfied, or Good Neither Agree Nor Disagree, Neither Satisfied Nor Dissatisfied, or Fair Disagree, Dissatisfied, or Poor Strongly Disagree, Very Dissatisfied, or Very Po

35、or Percent Unfavorable My Supervisor 38 My supervisor provides me with opportunities to demonstrate my leadership skills. 81.2% 44.5% 36.7% 10.9% 4.2% 3.6% 7.8% My Supervisor 39 My supervisor provides me with opportunities to develop my job knowledge or skill. 85.2% 45.1% 40.1% 8.2% 3.9% 2.6% 6.5% M

36、y Supervisor 40 My supervisor provides me with constructive suggestions to improve my job performance. 78.2% 40.3% 37.9% 13.9% 4.3% 3.7% 8.0% My Supervisor 41 My supervisor supports my need to balance work and other life issues. 93.0% 67.8% 25.2% 4.2% 1.2% 1.5% 2.7% My Supervisor 42 My supervisor is

37、 committed to a workforce representative of all segments of society. 91.0% 62.1% 28.9% 6.7% 1.1% 1.3% 2.4% My Supervisor 43 In the last six months, my supervisor has talked with me about my performance. 91.9% 54.8% 37.1% 4.9% 2.0% 1.2% 3.2% My Supervisor 44 My supervisor listens to what I have to sa

38、y. 91.9% 63.3% 28.6% 4.4% 1.9% 1.8% 3.7% My Supervisor 45 My supervisor treats me with respect. 94.0% 69.1% 24.9% 3.2% 0.9% 1.9% 2.8% My Supervisor 46 I have trust and confidence in my supervisor. 88.1% 61.2% 26.9% 6.6% 2.7% 2.6% 5.3% My Supervisor 47 Overall, how good a job do you feel is being don

39、e by your immediate supervisor? 89.1% 66.5% 22.6% 7.1% 1.9% 1.9% 3.8% 10 2021 CFPB ANNUAL EMPLOYEE SURVEY EXTERNAL REPORT Category4 Item # Item Text Percent Favorable Strongly Agree, Very Satisfied, or Very Good Agree, Satisfied, or Good Neither Agree Nor Disagree, Neither Satisfied Nor Dissatisfied

40、, or Fair Disagree, Dissatisfied, or Poor Strongly Disagree, Very Dissatisfied, or Very Poor Percent Unfavorable Leadership 48 Overall, how good a job do you feel is being done by the manager directly above your immediate supervisor? 74.2% 41.2% 33.0% 15.9% 5.9% 4.1% 10.0% Leadership 49 Managers com

41、municate the goals of the organization.* 75.3% 32.1% 43.2% 11.8% 7.7% 5.2% 12.9% Leadership 50 Managers review and evaluate the organizations progress toward meeting its goals and objectives. 72.1% 31.1% 41.0% 16.1% 6.3% 5.5% 11.8% Leadership 51 Managers promote communication among different work un

42、its (for example, about projects, goals, needed resources). 69.4% 30.2% 39.2% 15.0% 10.0% 5.6% 15.6% Leadership 52 Managers support collaboration across work units to accomplish work objectives. 72.8% 31.3% 41.5% 14.9% 7.1% 5.2% 12.3% My Satisfaction 53 How satisfied are you with the information you

43、 receive from management on whats going on in your organization?* 66.0% 26.3% 39.7% 16.6% 11.8% 5.6% 17.4% Leadership 54 My organizations senior leaders maintain high standards of honesty and integrity. 70.6% 32.9% 37.7% 18.9% 5.8% 4.8% 10.6% Leadership 55 In my organization, senior leaders generate

44、 high levels of motivation and commitment in the workforce. 57.6% 23.3% 34.3% 24.4% 10.0% 8.0% 18.0% 11 2021 CFPB ANNUAL EMPLOYEE SURVEY EXTERNAL REPORT Category4 Item # Item Text Percent Favorable Strongly Agree, Very Satisfied, or Very Good Agree, Satisfied, or Good Neither Agree Nor Disagree, Nei

45、ther Satisfied Nor Dissatisfied, or Fair Disagree, Dissatisfied, or Poor Strongly Disagree, Very Dissatisfied, or Very Poor Percent Unfavorable Leadership 56 I have a high level of respect for my organizations senior leaders. 61.8% 26.0% 35.8% 24.5% 7.0% 6.7% 13.7% My Satisfaction 57 How satisfied a

46、re you with the policies and practices of your senior leaders? 59.6% 19.9% 39.7% 24.4% 11.6% 4.5% 16.1% My Work Unit 58 Promotions in my work unit are based on merit. 50.3% 17.4% 32.9% 24.0% 12.4% 13.3% 25.7% My Work Unit 59 Awards in my work unit depend on how well employees perform their jobs. 57.

47、4% 19.2% 38.2% 22.5% 10.4% 9.6% 20.0% My Agency 60 Employees are recognized for providing high quality products and services. 64.1% 21.8% 42.3% 18.8% 9.9% 7.1% 17.0% My Agency 61 Creativity and innovation are rewarded. 55.3% 19.8% 35.5% 23.6% 12.8% 8.2% 21.0% My Agency 62 Pay raises depend on how we

48、ll employees perform their jobs. 24.2% 9.7% 14.5% 25.8% 20.6% 29.5% 50.1% My Satisfaction 63 How satisfied are you with the recognition you receive for doing a good job?* 62.6% 21.0% 41.6% 19.6% 12.6% 5.2% 17.8% My Satisfaction 64 How satisfied are you with your opportunity to get a better job in yo

49、ur organization? 41.1% 13.2% 27.9% 28.5% 15.0% 15.5% 30.5% Leadership 65 Supervisors work well with employees of different backgrounds. 83.4% 40.1% 43.3% 10.4% 3.2% 3.1% 6.3% 12 2021 CFPB ANNUAL EMPLOYEE SURVEY EXTERNAL REPORT Category4 Item # Item Text Percent Favorable Strongly Agree, Very Satisfi

50、ed, or Very Good Agree, Satisfied, or Good Neither Agree Nor Disagree, Neither Satisfied Nor Dissatisfied, or Fair Disagree, Dissatisfied, or Poor Strongly Disagree, Very Dissatisfied, or Very Poor Percent Unfavorable My Work Experience 66 I can disclose a suspected violation of any law, rule or reg