聚焦客戶互動：與 axiUm 團隊合作.pdf

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1、Spotlight on Customer EngagementPartnering with the axiUm TeamEmail:Tamara LeeDirector of Global Operations,AcademicJessica JensenGroup Product Manager,AcademicEmail:AgendaDiscover the many ways you can partner with us to:Support your axiUm journey Share your feedback Influence axiUms product roadma

2、p1Partner with us2Contribute to UX,design&research3Give us feedback4Explore the axiUm CommunityPartnering for successDedicated CSMYour Business GoalsYour OperationsCustomer SuccessPartner with usAccelerating Adoption with Customer Success Dedicated AnalystSpeed&QualityExpertiseTechnical SupportPartn

3、er with usThe axiUm Upgrade:Process and ImprovementsAfter-Hours Scheduled axiUm Production Upgrade Services now included in axiUm Support&Maintenance!Idea submissionBetter understanding of the problem youre trying to solveAAlternative solutions when possibleBMore voices are heard from your instituti

4、onCEnhancement RequestsUsing your ideas for researchContribute to design&researchOpen ideas:common categoriesContribute to design&researchEHRsInsuranceInfo ManagerSchedulerFinancialPatient AccessSystem maintenanceDispensaryGet hands on with axiUmContribute to UX,design&researchShare your Feedback:Ge

5、t Interactive with axiUmBeta Program Early access to upcoming features Have direct impact on capabilities and design Provide feedback to the axiUm Product teamUser-friendly portal that enhances patient experienceAllow patients to complete forms,verify personal details and appointments easily from th

6、eir devicesEmbrace an efficient digital patient-centric dental care experienceBETABe the First to Explore the Redesigned PatientAccessGive us feedback Discounts on add-on modules or no-cost optimization visit Free remote training(12 hrs/year)Priority upgrade support Priority customer technical suppo

7、rt Be a thought leaderInsider AdvantageGive us feedbackLeveraging axiUms Optimization Services-2pmaxiUm AnalyticsShare product usage data directly with us to:Track feature adoption rate(GA)Track performance and identify errors Measure user engagement metrics Monitor user journeys Product usage data

8、does not include PHI or PII Product usage data will not be shared with other customers or external parties All tracking and reporting is automatic,behind the scenes,and does not cause disruptions to performanceImportant to note:Give us feedbackMore tabs to organize frequently used contentALink to ax

9、iUm Help now online!BQuick Links to other useful contentCFor more details:Leveraging axiUms Optimization Services-2pmThe axiUm Upgrade:Process and Improvements-3:15pmAccelerating Adoption with Customer Success-3:15pmShare your Feedback:Get Interactive with axiUm!-4:15pmInteractive PollPartnering for successThank You!