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1、Sichuan Baicha Baidao Industrial Co.,Ltd.四川百茶百道實業股份有限公司(A joint stock company incorporated in the Peoples Republic of China with limited liability)Stock code:2555Environmental,Social and Governance Report2023 CONTENTS2 ABOUT THIS REPORT3 STATEMENT OF THE BOARD4 ABOUT US6 1 GOVERNANCE8 1.1 Internal C
2、ontrol and Compliance8 1.2 Business Ethics and Anti-corruption9 1.3 ESG Governance12 2 ENVIRONMENTAL14 2.1 Respond to Climate Change15 2.2 Emissions Management16 2.3 Use of Resources18 3 SOCIAL20 3.1 Products and Services23 3.2 Employee Development25 3.3 Responsible Supply Chain26 3.4 Franchisee Man
3、agement27 3.5 Public Welfare and Charity29 APPENDIX29 Appendix 1 Key Performance Tables32 Appendix 2 Content Index of the Environmental,Social and Governance Reporting Guide of Hong Kong Stock Exchange Sichuan Baicha Baidao Industrial Co.,Ltd.2ABOUT THIS REPORT Time ScopeThis report is an annual rep
4、ort covering the period from January 1,2023 to December 31,2023,and some contents are beyond the above scope.Reporting BoundaryThe main body of this report is Sichuan Baicha Baidao Industrial Co.,Ltd.and all the subsidiaries of the Company.Basis and Principles of PreparationThis report has been prep
5、ared with reference to the Environmental,Social and Governance Reporting Guide set out in Appendix C2 of the Rules Governing the Listing of Securities on The Stock Exchange of Hong Kong Limited and the GRI Sustainability Reporting Standards(GRI Standards)issued by the Global Sustainability Standards
6、 Board(GSSB),and in compliance with the four principles of materiality,quantitative,balance and consistency for information disclosure.Source of InformationThe information and data in this report are mainly derived from the Companys internal official documents,internal statistics and relevant public
7、 information.Unless otherwise specified,the currency amount involved in this report is denominated in RMB.RepresentationFor ease of explanation,the titles of“ChaPanda”,“the Company”and“we”in this report all represent Sichuan Baicha Baidao Industrial Co.,Ltd.Access to The ReportThis report is publish
8、ed in electronic version.You can browse and download the report on the following websites:ChaPandas official website:Website of the Hong Kong Stock Exchange:www.hkexnews.hk Contact UsIf you have any questions or feedback on this report and its contents,please contact us through the following methods
9、:Email:ESG Address:No.201,Building 1,No.12 South Tuanjie Road,Qingbaijiang District,Chengdu,Sichuan,the PRCThis is the first environmental,social and governance(ESG)report issued by Sichuan Baicha Baidao Industrial Co.,Ltd.,which focuses on the disclosure of the management measures,highlight practic
10、es and results of the Company and its subsidiaries in respect of ESG.Environmental,Social and Governance Report 20233ABOUT THIS REPORTSTATEMENT OF THE BOARDABOUT USGOVERNANCEENVIRONMENTALSOCIALAPPENDIXSTATEMENT OF THE BOARDIn strict compliance with the requirements of the Environmental,Social and Go
11、vernance Reporting Guide of the Hong Kong Stock Exchange,ChaPanda strengthens the Boards supervision and participation in the Companys environmental,social and governance(ESG)related matters.As the highest decision-making body of the Companys ESG affairs,the Board is responsible for reviewing the Co
12、mpanys ESG objectives,strategies and management policies,identifying,evaluating and monitoring the key ESG-related matters of the Company,reviewing the annual ESG material issues and ESG reports,reviewing the progress of the Companys ESG work by organizing relevant meetings on a regular basis,and ac
13、tively promoting the inclusion of ESG factors into the Companys strategic decisions and daily operation and management.The Companys ESG Committee is responsible for setting ESG-related objectives,evaluating ESG risks and opportunities,formulating relevant risk management and response plans,and regul
14、arly reviewing and reporting to the Board on the specific progress and performance of ESG matters.This report comprehensively discloses the progress and effectiveness of the Companys ESG work in 2023,and the contents of the report have been considered and approved by the Board.In the future,ChaPanda
15、 will continue to deepen its ESG-related work,continuously improve the Companys ESG management level and execution capability,and further promote the Companys sustainable development.”Sichuan Baicha Baidao Industrial Co.,Ltd.4ABOUT USCompany ProfileIn 2008,we launched our first cup of ChaPanda in Ch
16、engdu,the“land of abundance”.As a new tea drink brand that focuses on product conception and constantly explores combinations of natural ingredients with Chinese tea to create high-quality and diversified tea drinks,ChaPanda started from its first store of 28 square meters in Wenjiang District,Cheng
17、du,and innovated the traditional dessert Mango Pomelo Sago(楊枝甘露)into a cup drink,pioneering a new way of drinking“Mango Pomelo Sago in a cup”,which has become a popular drink in the market.In 2023,ChaPanda recorded an operating revenue of RMB5.7 billion.Adhering to the core product concept of“fresh
18、flavors built upon quality tea”,ChaPanda has been dedicated to exploring creative combinations of natural ingredients with Chinese tea,so that consumers can drink fresh and healthy tea drink products anytime and anywhere.After more than fifteen years of development,with the brand vision of“making da
19、ily drinks that everyone loves”,and the Chinese quality tea as the bases,ChaPanda has continued to create fresh drink flavors and cultural experience to continuously meet the consumers needs for quality,health and experience upgrading,and jointly explore the infinite possibilities of the new tea dri
20、nks,making it a leading brand of ready-made tea drinks operator in China.Our unwavering dedication to product offering,consumer service and franchisee empowerment:Dedication to product offeringWe insist on using quality tea,good milk and fresh fruits,and constantly innovate and develop new tea drink
21、s with rich taste and outstanding quality.Dedication to consumer serviceWhat we provide consumers is not only high-quality products and high-value experiences,but also a wonderful lifestyle.Dedication to franchisee empowermentWe adhere to our original intention of mutual benefit and win-win cooperat
22、ion with franchisee partners,provide franchisees with multi-faceted support with an industry-leading operation system,and continue to empower stores.Environmental,Social and Governance Report 20235ABOUT THIS REPORTSTATEMENT OF THE BOARDABOUT USGOVERNANCEENVIRONMENTALSOCIALAPPENDIX2010200820172018202
23、320242019201220202013202120222015Development Milestones The first ChaPanda store under the name of“Chabaidao(茶百道)”was launched in Chengdu,Sichuan We registered the trademark of“Chabaidao(茶百道)”The number of ChaPanda stores across the country exceeded 50We established ChaPanda franchise supervision sy
24、stem and training management system,and launched a standardized operation model We established a ChaPanda logistics systemWe established a cold chain transportation system and brand operation systemOur brand VI was fully upgraded and“DingDing Maoer”(“丁丁貓”)was bornThe number of ChaPanda stores exceed
25、ed 500,and we established a regional operation center model and officially entered first-tier cities such as Beijing and Shanghai The number of ChaPanda stores exceeded 3,000,and we cooperated with IPs such as Luzhou Laojiao and Dunhuang Museum to launch co-brand productsThe number of ChaPanda store
26、s exceeded 5,000,and we entered an era of group operation We were named as the“Annual Best Brand”(年度最佳品牌)by Alibabas Local Services and the“Top 3 Store Growth for 2022-2023”(年度門店增長Top 3)by Canyandata(窄門餐眼);and obtained the“Annual Most Influential Brand Award”(年度最具影響力品牌獎)issued by Meituan and“China B
27、everage Innovation TOP 50 Annual Product Innovation Award”(中國飲品創變力TOP 50年度產品創新獎)We implemented a comprehensive brand upgrade in which we launched our latest brand IP,“ChaCha”,and the number of stores exceeded 7,000On April 23,ChaPanda was officially listed on the main board of the Hong Kong Stock Ex
28、changeSichuan Baicha Baidao Industrial Co.,Ltd.Internal Control and Compliance Business Ethics and Anti-corruption ESG GovernanceEnvironmental,Social and Governance Report 202376directors participating in anti-fraud training1,600employees participating in anti-fraud trainingGOVERNANCESichuan Baicha
29、Baidao Industrial Co.,Ltd.81.1 Internal Control and ComplianceIn strict compliance with the Company Law of the Peoples Republic of China,the Corporate Governance Code set out in Appendix C1 to the Rules Governing the Listing of Securities on The Stock Exchange of Hong Kong Limited and other relevant
30、 laws,regulations and rules,ChaPanda continues to improve its corporate governance structure,continuously enhance governance level and optimize corporate operation.The Company attaches importance to the construction of a risk management system and internal control,and has formulated a set of compreh
31、ensive policies for identifying,analyzing,classifying,mitigating and controlling various risks,such as the Risk Management System of Baicha Baidao Group,to provide guarantee for the Companys sound and steady development.The Company continuously improves its internal control procedures and conducts r
32、egular internal assessment and relevant training to ensure that its employees have an awareness of laws and regulations as well as the ability to implement internal control measures.In 2023,ChaPanda conducted a number of legal compliance-related training for the employees of the Company through a co
33、mbination of online and offline methods,which included contract management and review,patent management,and advertisement compliance,etc.1.2 Business Ethics and Anti-corruptionChaPanda strictly abides by the Anti-Monopoly Law of the Peoples Republic of China,the Anti-Unfair Competition Law of the Pe
34、oples Republic of China and other relevant laws and regulations,and has formulated internal policies and systems including the Regulations on Anti-Fraud and Anti-Bribery of Baicha Baidao Group,Integrity and Honesty System of Baicha Baidao Group and Code of Conduct for Employees of Baicha Baidao Grou
35、p to resolutely eliminate bribery,fraud,extortion,money laundering and any other form of violations of laws and business ethics.The Company adheres to the principle that all cases must be investigated and promoting improvement through cases,and adopts a combination of measures before,during and afte
36、r the incident to conduct anti-corruption management.In order to smoothen the internal and external communication channels on the Companys business ethics and handle possible corruption reports in a timely and safe manner,the Company has set up a number of channels for accepting reports and complain
37、ts,such as telephone and email,and has put up“Ethical Compliance”posters in all regional operation centers and warehouses and printed exclusive business cards for distribution to partners and other personnel to ensure the timely feedback of reported information.The Company encourages employees to re
38、port any violations of the laws,disciplines and regulations.Once the report is verified to be true,the Company will reward employees with letters of commendation,cash,and other rewards for their courage in reporting.The Company strictly protects the rights and interests of whistleblowers,and require
39、s that the relevant information of whistleblowers be kept strictly confidential and retaliation against whistleblowers is prohibited.For the reported information received,the Company will organize an investigation into fraud and bribery incidents,and behaviors of fraud and bribery will be held accou
40、ntable.If the circumstances are serious,they will be transferred to judicial authorities for handling according to law.We actively cultivate a culture of integrity,and promote it through posters and presentations within the Company.At the same time,we also actively promote the Companys ethical code
41、of conduct to our suppliers,franchisees and other partners,and require suppliers to sign the Integrity Agreement to make a written commitment to comply with the requirements of the Company on anti-corruption and anti-bribery.In 2023,we conducted a total of approximately 30 offline integrity and comp
42、liance-related trainings,covering all employees and directors of the Company,with training content covering integrity cases sharing of the Company,general knowledge of the law,and explanations of internal systems,with approximately 1,600 participants.With the theme of“the fragrance of tea nourishes
43、the spirit of integrity,and honesty purifies the original intention”,we launched the second session of professional ethics culture publicity activity.Through a combination of online and offline methods,we promoted the corporate culture of integrity and helped everyone build an awareness of integrity
44、.The activities covered all the employees of the Company,and there were approximately 100,000 interactive pop-ups online,and more than a hundred people watched and interacted with the live broadcast offline on that day.Participants:Approximately 1,600People watching and interacting with thelive broa
45、dcast offline:Over 100Environmental,Social and Governance Report 20239ABOUT THIS REPORTSTATEMENT OF THE BOARDABOUT USGOVERNANCEENVIRONMENTALSOCIALAPPENDIX Indicator2023UnitNumber of corruption litigation cases concluded3caseNumber of directors participating in anti-fraud training6personAverage hours
46、 of directors participating in anti-fraud training0.6hourTotal number of employees participating in anti-fraud training1,600personAverage hours of employees participating in anti-fraud training0.6hour1.3 ESG GovernanceChaPanda continues to improve its ESG governance mechanism,strengthen communicatio
47、n with stakeholders,conduct major issues identification and improve its own ESG management capabilities.1.3.1 ESG Governance StructureThe Company actively explores effective ways to fully integrate ESG concepts into corporate business development,has established an ESG management structure,refined t
48、he responsibilities at all levels,and continuously improved the Companys ESG management level.The Board of the Company is responsible for reviewing the Companys ESG objectives,strategies and management policies,identifying,evaluating and monitoring the key ESG-related matters of the Company,and revi
49、ewing the annual ESG material issues and ESG reports.The Company has established an ESG committee,which is composed of certain Board and senior management members of the Company with ESG-related risk identification and management capabilities.The ESG Committee is responsible for setting ESG-related
50、objectives based on ESG-related policies,evaluating ESG risks and opportunities,and regularly reviewing and reporting to the Board on the specific progress and performance of ESG matters.Sichuan Baicha Baidao Industrial Co.,Ltd.101.3.2 Communication with StakeholdersThe Company has actively built a
51、stakeholder communication platform and responds to the concerns of stakeholders in a timely manner through diversified communication channels and methods to meet the expectations of stakeholders.StakeholdersExpectations and demandsCommunication methodsGovernment/Regulatory authorities Risk managemen
52、t and control Corporate governance Respond to climate change Regular reporting and communication Visits and investigationsShareholders/Investors Risk management and control Corporate governance Business ethics Intellectual property rights protection Regular disclosure of operating information Invest
53、or communication meetings Annual financial reportEmployees Protection of employee rights and interests Employee remuneration and benefits Employee care Occupational health and safety Vocational training and development Employee interview Employee communication meetings Employee complaint mailbox Emp
54、loyee opinion solicitation activities Employee training activitiesFranchisees Vocational training and development Franchisee management Product quality and safety Diversified products Franchisee training Store inspection Experience sharing platform Franchise phone numberConsumers Product quality and
55、 safety Diversified products Consumer services Responsible marketing Customer service hotline Official website WeChat public accountSuppliers/Partners Responsible supply chain Diversified products Green packaging Business ethics Regular communication and visits Procurement platform Exchange meetings
56、Community public Emissions management Use of resources Water resources management Public welfare and charity Official website Complaint reporting hotline Social media Public welfare and charity activitiesEnvironmental,Social and Governance Report 202311ABOUT THIS REPORTSTATEMENT OF THE BOARDABOUT US
57、GOVERNANCEENVIRONMENTALSOCIALAPPENDIX1.3.3 Determination of Material IssuesTaking into account the national policy trends,industry development trends,ESG-related standards and requirements of Hong Kong Stock Exchange,and through our own business development,ChaPanda identified and analyzed its list
58、of material ESG issues in 2023 through peer benchmarking,expert assessment and stakeholder questionnaire survey,and disclosed highly important issues in this report in a targeted manner to better meet the concerns and expectations of stakeholders.Material Issues Analysis Process:Issue identification
59、 Questionnaire survey Ranking of issues Issue reviewBy analyzing the requirements of regulatory policies and ESG-related standards,the Company conducted an industry benchmarking analysis,and selected 21 material issues based on the Companys own actual situation and business layout.We conducted quest
60、ionnaire surveys for internal and external stakeholders such as government/regulatory authorities,shareholders/investors,employees,franchisees,consumers,suppliers/partners and community public,and collected a total of over 300 valid questionnaires.Based on the results of the questionnaire survey,thr
61、ough comprehensive analysis from the two dimensions of“importance to the development of ChaPanda”and“importance to stakeholders”,the issues were prioritized and a matrix of material issues of ChaPanda in 2023 was formed.The internal management of the Company and the external experts reviewed the iss
62、ue selection results,and finally determined highly important issues,to provide reference for ESG information disclosures and management.Emissions managementUse of resourcesWater resources managementGreen packagingRespond to climate changeProtection of employee rights and interestsEmployee remunerati
63、on and benefitsEmployee careOccupational health and safetyVocational training and developmentResponsible supply chainFranchisee managementProduct quality and safetyDiversified productsConsumer servicesResponsible marketingIntellectual property rights protectionPublic welfare and charityRisk manageme
64、nt and controlCorporate governanceBusiness ethicsImportance to stakeholdersImportance to the development of ChaPandaEnvironmentalSocialGovernanceChaPanda 2023 ESG-related Material Issues Assessment MatrixHighly importantProduct quality and safety,consumer services,risk management and control,protect
65、ion of employee rights and interests,business ethics,franchisee managementModerately importantResponsible supply chain,occupational health and safety,employee remuneration and benefits,responsible marketing,corporate governance,vocational training and development,employee care,water resources manage
66、ment,use of resources,diversified products,intellectual property rights protection,emissions management,green packaging,public welfare and charityGenerally importantRespond to climate change Respond to Climate Change Emissions Management Use of ResourcesENVIRONMENTAL2.58 tCO2e/persongreenhouse gas e
67、missions intensity0.56 tonnes of standard coal/persontotal energy consumption intensitySichuan Baicha Baidao Industrial Co.,Ltd.142.1 Respond to Climate ChangeChaPanda actively responds to global climate change and adheres to green and low-carbon development to respond to the national“dual carbon”st
68、rategic deployment,and with reference to the framework recommendations of the Task Force on Climate-related Financial Information Disclosure(TCFD)to promote the identification of climate change risks and opportunities,and formulate response strategies for climate change risks to continuously improve
69、 its ability to address climate change risks.Climate change risks and opportunitiesThe Company has identified and analyzed the physical risks and transformation risks of climate change based on industry characteristics and its actual business operations,assessed its own climate risks and opportuniti
70、es,and formulated corresponding countermeasures.The climate change-related risks and opportunities identified by the Company and the countermeasures are as follows:Type of risksRisk descriptionRisks and opportunitiesCountermeasuresPhysical risksAcute risksExtreme weather such as typhoons,floods,drou
71、ghts,and storms caused by rising sea levels resulted from climate change Events such as natural disasters(e.g.floods,typhoons,etc.)may affect the Companys business and the supply of materials by suppliers,which may adversely affect the business operation of the Company Severe weather will affect sto
72、re operations,takeout and other product distribution,as well as the personal safety of employees Extreme weather makes travelling inconvenient for consumers and increases demand for delivery services The Company has developed contingency plans and preventive measures for severe weather conditions in
73、 response to possible extreme weather and natural disasters to ensure employee safety The Company pays close attention to extreme weather conditions in various places and proactively adjusts store operations and logistics distribution based on weather alerts to mitigate the adverse impact caused by
74、climate-related issuesChronic risksChronic risks such as rising sea levels and increased hot weather High temperature weather will affect the storage environment of raw materials and products.At the same time,continued high temperature may cause physical discomfort to employees,reduce work efficienc
75、y in stores,and cause economic losses High temperature weather may also bring increased demand for cold drink products Reasonably control multiple temperature zones in the warehouse,and achieve visualized and traceable material distribution with the help of digital empowerment,to ensure fresh and hi
76、gh-quality material supply and food safety The Company pays close attention to the operation of each store and the health of relevant employees,and initiate high temperature response measures in a timely mannerTransition risksPolicy and regulatory risksThe increasingly stringent laws and regulations
77、 on environmental protection and low carbon,and regulatory restrictions on plastic materials have increased the Companys cost of using environmentally-friendly materials Increase in the operating cost of the Company The Company will invest in green packaging research and development in advance to pr
78、omote the reduction of packaging material use and reduce the transformation costs in response to policies and regulations The Company continues to pay attention to laws and regulations on environmental protection and low carbon and the development trends and requirements,continuously improves the ef
79、ficiency of environmental protection operation of the Company,strengthens the management of energy consumption and greenhouse gas emissions data,so as to further save energy and reduce carbon emissionsMarket risksChange in consumer concepts,tending to choose environmentally-friendly and low-carbon p
80、roducts and services The Company has to invest more to promote the transformation of environmentally-friendly and low-carbon production and consumption The Company will explore the promotion and use of environmentally-friendly products and packaging materials,organize environmental protection public
81、ity activities,etc.,which will be favored by more consumers The Company fully promotes the use of green packaging,including biodegradable straws,cup bags and cutlery,to gain consumer recognition The Company has organized and carried out diversified public welfare activities on environmental protecti
82、on to strengthen the publicity of environmental protection and low-carbon concept and imageReputation risksPublic awareness of environmental protection increased,and they pay closer attention to corporate actions to address climate change Inadequate action or negative publicity in relation to respon
83、ses to climate change will have a negative impact on the Companys brand reputation The Company actively communicates with the public,consumers and other stakeholders through diversified channels and methods to disseminate the Companys green and low-carbon environmental protection concepts and innova
84、tive actions and achievements,to build our image as a socially responsible companyEnvironmental,Social and Governance Report 202315 Targets and MetricsWe continue to promote the integration of the concept of low-carbon environmental protection into our daily business operations and production activi
85、ties.We have set a carbon reduction target of“reducing per capita greenhouse gas emissions by approximately 5%by 2025,based on the greenhouse gas emissions data in 2023”to help achieve the national goals of carbon peak and carbon neutrality.Indicator2023UnitGreenhouse gas emissions(Scope 1+Scope 2)5
86、,297.9tCO2eGreenhouse gas emissions intensity(Scope 1+Scope 2)2.58tCO2e/personDirect(Scope 1)greenhouse gas emissions16.0tCO2eDirect(Scope 1)greenhouse gas emissions intensity0.008tCO2e/personIndirect(Scope 2)greenhouse gas emissions5,281.9tCO2eIndirect(Scope 2)greenhouse gas emissions intensity2.57
87、tCO2e/person2.2 Emissions ManagementChaPanda strictly complies with the Environmental Protection Law of the Peoples Republic of China,the Law of the Peoples Republic of China on the Prevention and Control of Environmental Pollution by Solid Wastes and other laws and regulations to strengthen the man
88、agement of emissions during the production process and warehousing operations.We continue to improve the environmental management system of the Senmian Facility and has established internal policies and systems such as the Environmental Factor Identification and Management System,the Environmental P
89、rotection Facilities Operation Management System and the Environmental Protection Emergency Management System,regularly assess and monitor environmental factors,strengthen emissions management and reduce impact on the environment to promote green production and operation.2.2.1 Exhaust Gas and Wastew
90、ater ManagementSenmian Facility has introduced advanced exhaust gas treatment equipment to ensure that the exhaust gas emissions meet the discharge standards.It reduced the generation of waste water by optimizing the production process,and treated the wastewater in a professional manner through the
91、wastewater treatment pool to ensure that it meets the discharge standards.2.2.2 Hazardous Waste ManagementThe Company strictly abides by the Law of the Peoples Republic of China on the Prevention and Control of Environmental Pollution by Solid Wastes and other laws and regulations,and has establishe
92、d internal policies and systems such as the Hazardous Waste Management System,the Hazardous Waste Identification Marking System,the Hazardous Waste Room Management System and the Hazardous Waste Transfer Management System to achieve standardized management of hazardous waste in the process of produc
93、tion,temporary storage and transfer.We have established a hazardous waste ledger to truthfully record the type,quantity,utilization,storage,disposal,flow and other information of hazardous waste generated.We strictly implement the management of storage,entry and exit of hazardous waste,affix corresp
94、onding labels to centrally collect and temporarily store hazardous waste,set up hazardous waste warning signs at storage locations,and entrust qualified third-party professional agencies to conduct safe and harmless treatment of hazardous waste.2.2.3 Non-hazardous Waste ManagementIt is our long-term
95、 goal to gradually reduce the per capita emission of non-hazardous waste.To this end,we have adopted various measures such as classifying and disposing waste,reducing waste generation,and promoting waste recycling.In our offices and parks,we promote the implementation of trash classification to sepa
96、rate recyclable and non-recyclable trash and handing them over to qualified third parties for disposal.ABOUT THIS REPORTSTATEMENT OF THE BOARDABOUT USGOVERNANCEENVIRONMENTALSOCIALAPPENDIXSichuan Baicha Baidao Industrial Co.,Ltd.16For the food waste generated in stores,we require that stores to have
97、sufficient number of garbage cans during its operation process in strict compliance with the requirements of local regulatory authorities,each of which should be appropriately placed and labeled,and that all of the food waste shall be categorized and disposed according to the labels on the garbage c
98、ans.In addition,to enhance the environmental awareness of store employees,we display informational materials like posters and brochures in visible areas in stores to provide them with guidance on proper recycling procedures.At the same time,store employees are trained to identify and separate differ
99、ent types of recyclables,such as plastic bottles,paper and other recyclable items.Indicator2023UnitTotal discharge of hazardous waste0.09tonnesIntensity of hazardous waste discharge0.044kg/personWaste toner cartridges consumption0.041tonnesDiscarded dry batteries0.049tonnesTotal discharge of non-haz
100、ardous waste1,099.3tonnesIntensity of non-hazardous waste discharge0.54tonnes/personOffice paper consumption4.6tonnes2.3 Use of ResourcesChaPanda integrates the concept of low carbon into its business operations and management,vigorously promotes green office,and advocates energy conservation and em
101、ission reduction among employees.The Company has formulated and issued the Notice on Promoting Green and Energy-saving Office to reduce the use of energy resources in terms of office materials,electricity,water and vehicles.We have set an energy efficiency target of“reducing per capita electricity a
102、nd water consumption by approximately 5%in 2025”based on the energy consumption data in 2023.2.3.1 Electricity Management We actively take various measures to save electricity in factories and office areas to reduce electricity consumption.2.3.2 Water Resources Management We continue to promote the
103、reduction of water consumption in offices in daily operations and advocate water conservation in stores.The water source of the Company is mainly municipal water supply,and we have not encountered any shortage of water resources.Office areaOffice areaManage the lights according to the weather condit
104、ions and turn off the lights after work;turn off the computer monitor after leaving the workstation for more than 30 minutes;set the air-conditioning temperature at 26 degrees to reduce power consumption.Production areaProduction areaDevelop an annual energy use plan based on the production plan and
105、 historical energy consumption data,establish an energy statistics system,and conduct regular statistics on energy consumption;set up voice-activated light switches,infrared sensor switches,etc.to automatically turn off lighting when no one is around.Increase direct drinking water purification equip
106、ment and install sensor-activated faucets;regularly check air conditioners,faucets and other equipment and facilities for leaks,and close water valves during holidays to avoid potential safety hazards such as water leaks;encourage employees to take water on demand,save water,and use water for multip
107、le purposes.Collect rainwater in the park for greening irrigation to achieve recycling use of water resources.Environmental,Social and Governance Report 2023172.3.3 Green OfficeWe advocate a green office culture and encourage electronic and paperless office.We have set up a“paper storage area for re
108、cycling”and encourage employees to use double-sided paper and reduce the number of repeated printings and photocopying.We promote the shared use of non-consumable office supplies such as staplers,calculators and scissors,and recommend employees to reduce the use of disposable items.We carry out envi
109、ronmental protection publicity and education activities in various forms,calling on employees and the public to actively participate in environmental protection.In May 2023,at Chengdu Research Base of Giant Panda Breeding,ChaPanda adopted one 11-month-old male giant panda for life by way of donation
110、,and named it“ChaCha”.As a leading new tea drink brand originating from Sichuan,ChaPanda is actively involved in the protection of giant panda habitats and related research programs.Through this initiative,we hope to encourage more consumers or brands to actively participate in public welfare undert
111、akings of caring for giant pandas,and bring more attention to global ecological protection and biodiversity.Picture:Scene of ChaPanda Giant Panda Lifetime Adoption CeremonyIndicator2023UnitTotal energy consumption1,145.97tonnes of standard coalTotal energy consumption intensity0.56tonnes of standard
112、 coal/personElectricity consumption9,261,549kWhElectricity consumption intensity4,513.43kWh/personWater consumption26,988m3Water consumption intensity13.15m3/person2.3.4 Packaging Materials ManagementChaPanda actively responds to the trend of green and reduced packaging,and strives to promote,use an
113、d manufacture sustainable and environmentally-friendly materials to reduce the impact of packaging on the environment.Biodegradable Packaging Materials Reduced Packaging Materials Promotion of Green PackagingIndicator2023UnitPackaging material consumption1,094.7tonnesPackaging material consumption i
114、ntensity0.53tonnes/personWe use biodegradable materials such as PLA-PBAT/PBS for product packaging and reduce the use of plastic and paper materials.We use degradable straws made of PLA(plant polylactic acid)in all of our stores to reduce the use of paper resources(paper straws)while avoiding enviro
115、nmental pollution caused by plastic waste(plastic straws).We actively explore the reduction of packaging materials.Through foaming modification and adding lightweight materials,we can achieve weight reduction by reducing the density of the materials without changing the thickness of the packaging ma
116、terials and meeting the usage intensity,which not only reduces the packaging costs,but also improves the sustainability of packaging,with huge economic and environmental benefits.At the same time,through technological optimization,we improve the product stability of degradable film bags,slow down th
117、e aging of degradable film bags,extend the shelf life of film bags and reduce the waste of packaging film bags.We actively advocate reducing the use of packaging materials and promoting reusable packaging design to reduce waste and resource consumption.We have reached a cooperation concept on recycl
118、ed packaging with our suppliers,encourage them to use environmentally-friendly packaging materials,and carry out research and development with our partners to promote the innovation and environmental friendliness of packaging technology.ABOUT THIS REPORTSTATEMENT OF THE BOARDABOUT USGOVERNANCEENVIRO
119、NMENTALSOCIALAPPENDIX Products and Services Employee Development Responsible Supply Chain Franchisee Management Public Welfare and CharitySOCIALA total of 668intellectual property rights owned by the Company as of the end of 2023SOCIALA total of 2,052employeesSichuan Baicha Baidao Industrial Co.,Ltd
120、.203.1 Products and ServicesWe consider that quality,safety and hygiene standards of our products are vital to our reputation and success.We strictly control food safety and quality management,pay attention to consumer needs,and bring a consumer experience with both quality stability and differentia
121、tion through product research and development.3.1.1 Food Safety and QualityStrictly adhering to the Food Safety Law of the Peoples Republic of China,the Provisions on the Supervision and Administration of the Implementation of Main Responsibility for Food Safety by Enterprises(SAMR Order No.60)and o
122、ther laws and regulations,ChaPanda has formulated the internal policies and systems such as the Quality Management Manual of Baicha Baidao Group,Internal Audit System for Quality System of Baicha Baidao Group,Product Recall System of Baicha Baidao Group and Emergency Response Plan for Food Safety Ac
123、cidents of Baicha Baidao Group,established and improved the food safety and quality management system and control procedures of the Company.The Company has established a full cycle management system,including four stages of inspecting product compliance and quality,quality control in warehousing and
124、 delivery,in-store management and inspection,and quality analysis and improvement,to achieve full-chain control of food safety and quality from suppliers to stores.Meanwhile,the Company has established a food safety and quality control department to ensure effective control of product safety and qua
125、lity.During the reporting period,the Company had no product recalls due to safety and health issues.Supplier Quality ManagementSupply chain quality management plays a vital role in ensuring food safety of the Company.During the supplier selection process,we strictly inspect qualifications upon suppl
126、ier onboarding and review their qualifications regularly.We terminate collaborations with the suppliers who fail to meet food safety standards.To guarantee the food safety from the source,we set up laboratories at our headquarters and manufacturing facilities to test the quality of raw materials.We
127、also work with third-party laboratories accredited by China National Accreditation Service for Conformity Assessment(“CNAS”),China Metrology Accreditation(“CMA”),ILAC Mutual Recognition Arrangement(“ILAC-MRA”)and China Accredited Laboratory(“CAL”)to conduct quality testing in a more comprehensive ma
128、nner.Warehousing and Delivery Quality ManagementIn terms of warehousing and delivery,we have formulated internal policies and systems such as the Logistics Management Manual of Baicha Baidao Group,Warehouse Receiving Process of Baicha Baidao Group and Arrival Temperature Measurement Process of Baich
129、a Baidao Group,and set up quality control personnel to inspect relevant goods.We strictly follow a Hazard Analysis and Critical Control Points(“HACCP”)system,and in the warehousing process,to serve different temperature and humidity storage requirements of various raw materials,we have set up room-t
130、emperature zones,refrigeration zones and freezing zones in the warehousing facilities,each offering comprehensive and refined warehousing process for raw materials from storage to shipment.Our multi-layer temperature zones satisfy the storage and delivery requirements of our short shelf life raw mat
131、erials,such as dairy products,frozen fresh juice and fresh fruit.In the logistics process,in order to instantly monitor the temperature changes of products during delivery,we have installed GPS and temperatures sensors in vehicles to automatically measure temperature of the vehicles every ten minute
132、s and transmit location information and in-vehicle temperature data to our central monitoring system,in order to promptly respond to any temperature anomalies and prevent food spoilage.We also conduct quarterly quality control inspection to ensure food safety in warehousing and delivery.Store Qualit
133、y ManagementWe have developed a series of store product quality and food safety management systems,including the Food Safety Manual of Baicha Baidao Group,Store Incoming Goods Inspection and Acceptance Management System of Baicha Baidao Group,Food Safety Position Responsibility Management System of
134、Baicha Baidao Group and Store Health Management System of Baicha Baidao Group,to ensure the standardization of product quality and food safety in stores across the country.We strictly control the quality management of franchisees and require them to strictly abide by the food safety control procedur
135、es and standards of the state,government departments and the Company.Store staff are required to strictly adhere to the procedures and protocols in connection with storage of ingredients,shelf life monitoring,store sanitation,staff health and personal hygiene,among others.We also regularly and tempo
136、rarily conduct inspections over the stores regarding food safety issues,and take various rectifying measures for ChaPanda stores with food safety issues,ranging from written warning to store closure.At the same time,to improve the food safety awareness and capabilities of store employees,we have for
137、mulated the Store Personnel Training System of Baicha Baidao Group to strengthen the training programs for store staff for food safety controls.In 2023,we held a total of more than 180 training sessions on food safety education,covering food safety laws and regulations,industry standards,internal po
138、licies,among others,which were attended by approximately 3,650 franchisees and store staff.Environmental,Social and Governance Report 202321ABOUT THIS REPORTSTATEMENT OF THE BOARDABOUT USGOVERNANCEENVIRONMENTALSOCIALAPPENDIXChaPanda has developed a complete quality warranty and product recall system
139、 and has clearly stated in the franchise agreements that franchised ChaPanda stores shall be responsible for and deal with consumer complaints in relation to product quality issues and product recall during store operation.For issues with high risks,such as food safety issues,franchised ChaPanda sto
140、res shall cooperate with our investigation,make rectifications according to our official views and guidance.For product quality issues caused by the raw material supplies,the Company will require the raw material suppliers to compensate the refund amount directly to the accounts of relevant ChaPanda
141、 stores.The Company has established a three-tier food recall system based on the severity and urgency of food safety risks.During the reporting period,the Company had not encountered any material product recall or experienced any material food safety incidents,and had not received any material consu
142、mer complaints with respect to our product quality.3.1.2 Optimizing Service ExperienceWe focus on exploring a range of combinations of natural ingredients with Chinese tea drinks.We aim to create diversified beverage flavors and cultural experience,and satisfy consumers evolving demands for quality,
143、health and innovative experience.Diversified ProductsQuality Warranty and Product Recall Policies For tier 1 For food that severe health damage or even death has already been caused or may potentially be caused,the recall must commence within 24 hours after we become aware of the food safety issue a
144、nd be completed within 10 business days.For tier 2 For food that general health damage has already been caused or may potentially be caused,the recall must commence within 48 hours after we become aware of the food safety issue and be completed within 20 business days.For tier 3 Where any food is fa
145、lsely labeled or marked,the recall must commence within 72 hours after we become aware of the food safety issue and be completed within 30 business days.We create a number of our own product recipes through discovering and exploring the tastes and features of a wide range of raw materials.We impleme
146、nt careful selection and strict quality control for our raw materials to provide consumers with a better product quality experience.For the tea bases in our products,we insist on extracting the flavors from original tea leaves.Through continuously discovering and selecting production areas and tea v
147、arieties,we have developed a wide range of quality tea bases with different flavors.When selecting dairy products,we carefully use premium dairy products from quality sources.Our market-leading production process is designed to preserve a superior flavor with butterfat,protein and other nutrients to
148、 the most extent.When selecting fruits,we purposely procure premium fresh fruits from quality production areas under various procurement models and make pre-orders for the required number of fruits to ensure a stable supply.Meanwhile,we actively explore fruits from various regions to provide consume
149、rs with differentiated product experiences with regional features.In addition,to ensure the stability and standardization of product flavor,we used our self-developed frozen fresh juice in the freshly-made tea drinks,and introduced the latest high pressure processing method for sterilization in the
150、industry,which effectively retains the enriched flavor and freshness of the juice.In order to produce more products that satisfy consumers,before new products are released,we will conduct sample testing on our products through regular new product tasting meetings,collect suggestions and feedback fro
151、m consumers and the public on new products,and formulate corresponding product optimization measures to further optimize product taste to enhance consumer satisfaction.Sichuan Baicha Baidao Industrial Co.,Ltd.22 Responsible Marketing Customer Complaints and Handling Information Security and Privacy
152、Protection Product Research and Development Intellectual Property Rights ProtectionThe Company actively safeguards the legitimate rights and interests of consumers,and has formulated internal policies and systems such as the Brand System Management of Baicha Baidao Group and the Management System on
153、 Self-Media External Publicity Review Standard of Baicha Baidao Group to strengthen the standard management on the Companys marketing activities,brand cooperation and product publicity to ensure the accuracy and legality of publicity information,and promote the brands and products in a proactive,obj
154、ective and accurate manner.We conduct advertising compliance training to enhance employees awareness of risk prevention in responsible marketing.We actively listen to the voices of consumers to continuously improve their satisfaction.We have formulated the Customer Complaint Handling System of Baich
155、a Baidao Group and the Customer Service Management Manual of Baicha Baidao Group to improve the customer complaint mechanism of the Company and clearly delineate the customer complaint handling procedures of each operation center,so as to resolve customer complaints efficiently and quickly.We have e
156、stablished consumer complaint channels such as Weibo,Douyin,WeChat mini program online customer services and a national consumer service hotline,and have launched an online consumer dispute resolution system on the national 12315 platform to achieve the effective links between consumers and the Comp
157、any,collect,respond to and handle consumer suggestions and complaints,and to establish a harmonious consumer relationship.In 2023,we received a total of 12,467 customer complaints,with a customer complaint handling rate of 100%and a customer satisfaction rate of 98.18%.The Company strictly follows r
158、elevant laws and regulations and has formulated internal management systems such as the Information System Authority Management System of Baicha Baidao Group and the Information Security Management System of Baicha Baidao Group.We have made more security protections for user information and privacy
159、by adding WAF,Alibaba Cloud Firewall,and Tencent Cloud Security Gateway to protect against DDOS attacks,and have continued to strengthen consumer information and data security management while applying digital technology to improve consumer experience and promote business development.Product develop
160、ment and innovation lie at the heart of our competitive advantages and are key factors that differentiate us from competitors in the market.We encourage our employees to actively participate in product research and development and motivate their enthusiasm for innovation through monthly product comp
161、etition and year-end incentive bonus to continuously develop specialty beverages that meet the diverse needs of our consumers.Relying on our industry-leading product development capabilities,we have established an enriched product matrix of classic tea drinks and seasonal and regional tea drinks,whi
162、ch can meet the varied consumption demands of different consumer groups.Our product development philosophy prioritizes the creation of low-sugar,low-fat products that meet the needs of our health-conscious consumers.We continuously optimize existing products and develop new products based on our dee
163、p understanding of consumer tastes and feedback and our judgement of the evolving trend,and by drawing inspiration from traditional Chinese tea drinks,global cuisines and ingredients,snacks and desserts.In 2023,we developed more than 250 products and upgraded 13 classic product formulas.In strict co
164、mpliance with the Patent Law of the Peoples Republic of China,the Copyright Law of the Peoples Republic of China and other relevant laws and regulations,ChaPanda has developed the Intellectual Property Rights Management Manual of Baicha Baidao Group and the Intellectual Property Rights Management Sy
165、stem of Baicha Baidao Group to protect its own intellectual property rights from being infringed and avoid infringement of others intellectual property rights.We encourage business departments to innovate and proactively carry out intellectual property rights transformation of job achievements,and e
166、stablished the Reward System for Job Achievements Transforming into Intellectual Property Rights of Baicha Baidao Group to form a corporate culture that values intellectual property rights within the Company.We also actively defend our intellectual property rights and assist the public security orga
167、ns in cracking down on illegal acts that infringe on intellectual property rights.As of the end of 2023,the Company had a total of 668 intellectual property rights;a total of 152 new registered trademarks,4 new patent authorizations,4 new copyright registrations,and new trademark applications coveri
168、ng 9 countries around the world.3.1.3 R&D and InnovationEnvironmental,Social and Governance Report 202323ABOUT THIS REPORTSTATEMENT OF THE BOARDABOUT USGOVERNANCEENVIRONMENTALSOCIALAPPENDIX3.2 Employee DevelopmentChaPanda is well aware that employees are the core force for corporate development,it a
169、ttaches great importance to safeguarding the basic rights and benefits of employees,and is committed to creating a fair and harmonious workplace environment,improving the talent development system,constantly stimulating employee vitality,and working hand in hand and growing together with employees.3
170、.2.1 Protection of Employee Rights and InterestsIn strict compliance with the Labor Law of the Peoples Republic of China,the Labor Contract Law of the Peoples Republic of China and other relevant laws and regulations,the Company has formulated internal policies and systems such as the Employee Handb
171、ook of Baicha Baidao Group,the Remuneration Management System of Baicha Baidao Group and the Employee Benefits Management System of Baicha Baidao Group,to resolutely prohibit the employment of child labor and forced labor and ensure the legal and compliant employment of employees.The human resources
172、 department of the Company regularly reviews the recruitment system of the Company to ensure that measures to prohibit child labor and forced labor are effective.If there is any employment of child labor or forced labor,the Company will strictly hold the relevant personnel accountable and take punit
173、ive measures in accordance with laws,regulations and internal policies and systems.In addition,we also require our suppliers and franchisees to avoid employment of child labor and forced labor.The Company has clearly stipulated the management measures for employees working hours,attendance and vacat
174、ion in the Employee Handbook of Baicha Baidao Group,to enable employees to receive reasonable vacation benefits.We are committed to creating an equal,diverse and non-discriminatory workplace.We provide equal employment and career opportunities for employees of different ethnicities,ages,genders and
175、beliefs.In job descriptions and recruitment advertisements,we avoid discriminatory requirements and terms,recruit employees with different backgrounds and skills to form a diverse workforce,and prohibit any discrimination against employees based on gender,age,nationality,religion,disability,etc.As o
176、f December 31,2023,we had a total of 2,052 employees,including 81 ethnic minority employees from 18 ethnic minorities in China,such as Tujia,Yi,Zhuang and Tibetan.Indicator2023UnitTotal number of employees2,052personNumber of employees by employee typeFull time2,052personPart time0personNumber of em
177、ployees by genderMale1,063personFemale989personNumber of employees by ageAged 30 and below1,286personAged 31-50763personAged above 503personNumber of employees by regionMainland China2,052personHong Kong,Macao and Taiwan0personOverseas regions0personEmployee turnover rate38.74%Employee turnover rate
178、 by genderMale41.1%Female36.2%Employee turnover rate by ageAged 30 or below42.7%Aged 31-5030.7%Aged above 5066.7%Employee turnover rate by regionMainland China38.7%Hong Kong,Macao and Taiwan0%Overseas regions0%Sichuan Baicha Baidao Industrial Co.,Ltd.24The Company has continued to improve its employ
179、ee remuneration management system,strictly abides by the Social Insurance Law of the Peoples Republic of China and other laws and regulations,has formulated internal policies and systems such as the Remuneration Management System of Baicha Baidao Group and the Employee Performance Management Measure
180、s for Self-operated Stores of Baicha Baidao Group,and follows the principles of fairness,incentives,competition,compliance and confidentiality to establish a competitive remuneration system for employees and give full play to the incentive role of remuneration.In accordance with the requirements of
181、the Employee Benefits Management System of Baicha Baidao Group,the Company contributes social security insurance for employees,including pension insurance,unemployment insurance,work-related injury insurance,maternity insurance and medical insurance,and purchases accidental injury insurance for some
182、 positions such as supervision,inspection and engineering.The Company provides all employees with paid leave such as annual leave,bereavement leave,sick leave,maternity leave and breastfeeding leave,and also provides employees with additional benefits and annual leave.In addition,the Company provide
183、s employees with diversified benefits,including but not limited to traditional Chinese festival benefits,special holiday tea breaks,employee drink benefits,employee birthday parties,etc.,to create a comfortable working environment with a sense of belonging for them.The Company advocates democratic m
184、anagement,values employee participation and respects employee opinions.By setting up employee complaint mailboxes and feedback channels for employee issues,we actively listen to the voices of employees and respond to and resolve their concerns in a timely manner.In addition,we hold employee communic
185、ation meetings and opinion collection activities from time to time to promote the direct interaction between employees and the management to ensure that employees have a voice and influence in the Company.We are committed to building an open and inclusive corporate culture so that every employee can
186、 feel their own importance and value,and jointly create a harmonious and stable working environment.3.2.2 Occupational Health and SafetyChaPanda strictly abides by laws and regulations on occupational health and safety,and has formulated internal management systems such as the Safety Management Stan
187、dards of Baicha Baidao Group to continuously improve employee occupational health and safety management and provide employees with a healthy and safe working environment.The Company provides employees with health examinations and various medical care consultations and services,so that employees can
188、enjoy professional and personalized health guidance.In order to enhance employees safety awareness and first-aid operation capabilities,so that they can quickly provide on-site rescue when accidental injuries occur,we have organized activities such as emergency rescue training,first-aid safety cours
189、es and emergency drills.ChaPanda had no work-related fatalities in the past three years.In 2023,the lost day due to work injury of the Company was 0.3.2.3 Training and DevelopmentChaPanda has continued to optimize its employee promotion system and career development channels to provide employees wit
190、h fair opportunities for career development,stimulate intrinsic motivation and accelerate talent growth.The Company has formulated internal policies and systems such as the Talent Development Management Measures of Baicha Baidao Group,the Cadre Management System of Baicha Baidao Group,the New Employ
191、ee Induction Training Management System of Baicha Baidao Group,the Internal Trainer Management System of Baicha Baidao Group and the Changes Management Measures of Baicha Baidao Group,established three dimensions of“general,professional skills and talent echelon construction”for talent development p
192、lanning,opened up the Companys internal level-by-level development channels,and ultimately achieved a“Y”type of talent output channel to promote the balance between talent supply and demand and establish an exclusive management and technical talent team of ChaPanda.The Company has continued to optim
193、ize its talent training system and adopted a model that combines online and offline to provide employees with an online learning platform and rich cutting-edge course resources,focusing on general,professional and talent development training topics to meet the learning and development needs of emplo
194、yees in different scenarios and contribute to employees career advancement.In 2023,the Company conducted a total of 132 training sessions,with a total of 22,216.2 hours.Pension InsuranceUnemployment InsuranceMaternityInsuranceMedical InsuranceWork-related Injury InsuranceEnvironmental,Social and Gov
195、ernance Report 202325ABOUT THIS REPORTSTATEMENT OF THE BOARDABOUT USGOVERNANCEENVIRONMENTALSOCIALAPPENDIXCategories of trainingTraining contentGeneral skillsNew employee training,general systems,occupational general abilitiesProfessional skillsProfessional skills requirements of centers,internal tra
196、inersTalent developmentTowards a successful leader+reserve supervisory managerIndicator2023UnitThe percentage of employees trained by genderMale52%Female48%The percentage of employees trained by employee typeSenior management2%Middle management22%Grassroots employees76%The average training hours of
197、employees by genderMale11.4hourFemale12.4hourThe average training hours of employees by employee typeSenior management6.0hourMiddle management14.7hourGrassroots employees11.2hour3.3 Responsible Supply ChainChaPanda has continuously optimized its supplier management system to ensure the safety and st
198、ability of suppliers,integrated ESG factors into the supply chain management process,formulated the Procurement Management System of Baicha Baidao Group to standardize the selection and management of suppliers and optimize the procurement process of the Company.In 2023,the Company had a total of 248
199、 suppliers.Indicator2023UnitTotal number of suppliers248companyNumber of suppliers by regionMainland China247companyHong Kong,Macao and Taiwan and overseas areas1companySichuan Baicha Baidao Industrial Co.,Ltd.26 Rigorous Entry CriteriaWe implement rigorous supplier entry criteria and process,and pr
200、e-screen the supplier candidates based on,among others,their certificates and qualifications,product sample testing and on-site inspection results.After passing our initial evaluations,suppliers must continue to demonstrate their ability to meet our standards within the next three months before they
201、 can officially be qualified as suppliers.Depending on the evaluation outcomes and subject to the final approval of our quality control department,qualified supplier candidates will be offered the opportunity to enter into long-term collaborations with us.In addition,we require new suppliers to regi
202、ster and use our supplier relationship management system so that we can effectively monitor and evaluate their performance while avoiding potential fraud risks.We encourage suppliers to establish a sound quality management system and obtain professional system certification.Suppliers who have passed
203、 the quality system certification will become our priority.Especially for raw material suppliers,quality management system certification is a key requirement for their qualification review.At the same time,we also encourage suppliers to adopt environmental protection measures in packaging materials
204、and jointly promote green procurement to achieve the goal of sustainable development.Regular Performance ReviewWe implement a stringent monthly performance review of our suppliers.The assessment encompasses environmental and social-related factors,including the quality and price of the raw materials
205、,the timeliness and stability of the supplies.We classify suppliers into three tiers,i.e.,A,B and C,based on the results of performance review,and formulate corresponding management measures.If a supplier falls at Grade C for two consecutive years,we will terminate our collaboration with such suppli
206、er,and remove it from our suppliers pool.Additionally,we will terminate our collaboration with any supplier failing to address quality issues,or engaging in fraudulent or unlawful activities.Anti-corruption of SuppliersThe Company attaches great importance to anti-corruption management of suppliers
207、and incorporates anti-commercial bribery into the selection of suppliers.Both suppliers and the Company are required to sign integrity agreements in the procurement contract to regulate and constrain the behavior of both parties,and prevent the violations of the laws and regulations and dishonesty i
208、ssues.The Company has set up and made public the reporting mailbox for anti-commercial bribery and actively accepts public supervision.In 2023,the coverage rate of suppliers signing integrity agreements was 100%.3.4 Franchisee ManagementChaPanda considers franchisees as its crucial partners and cont
209、inuously improves its franchisee management regime and system.ChaPanda has established its internal policies and systems such as the Franchised Store Partner Management Policy of Baicha Baidao Group and the Baicha Baidao Group Store Evaluation and Franchisee Rating Management Policy,which ensure the
210、 standardized operation of franchisees.We have implemented a rigorous franchisee onboarding process to ensure the quality and stability of franchisees from the beginning.To ensure the effective implementation of our management policies across franchised stores,we have established a store inspection
211、system,under which we conduct various types of inspections across the store network,including regional inspection,headquarter inspection and third-party inspection,as well as random inspections by headquarter and regional inspection teams to achieve efficiency and effectiveness of the store inspecti
212、on.In addition,we have engaged third-party organizations to carry out regular food safety inspections in our stores.We regularly evaluate our franchisees and ChaPanda franchised stores from multiple dimensions on a quarterly basis,including store hygiene,service quality,customer satisfaction,food sa
213、fety and operational cooperation,and provide appropriate incentives to franchisees who perform well.We endeavour to continuously improve the continuous operation and management capacities of our franchisees.As of December 31,2023,our ChaPanda Professional Training School offered a strong support net
214、work for franchisees through 16 training centers and approximately 140 designated professional instructors across China.We provide franchisees with an online training resource library comprising of over 300 courses and 2,000 questions,aiming to ensure effective guidance and training for our franchis
215、ees nationwide.In order to promote knowledge sharing and problem solving,we have established a timely feedback mechanism and experience exchange platform,which is staffed with designated personnel to answer the problems encountered by franchisees in the course of their daily operations and promote e
216、xperience sharing among our franchisees.In addition,we also dispatch our tutors from regional operation centers to provide professional guidance and assistance to our franchisees in store operations,staff recruitment,marketing,etc.Environmental,Social and Governance Report 202327ABOUT THIS REPORTSTA
217、TEMENT OF THE BOARDABOUT USGOVERNANCEENVIRONMENTALSOCIALAPPENDIX3.5 Public Welfare and CharityWe stay true to our original aspirations and make continuous efforts in the causes of public welfare and charity.We carried out several public welfare activities to contribute to and serve the society.In 20
218、23,the Company received the title of“Charity Brand of the Year”and was selected as the Excellent ESG Case of the Year of the Chinese Catering Industry,etc.The Company made donations amounting to RMB16.4579 million to the public welfare,and the length of time contributed to the public welfare was nea
219、rly 2,600 hours.Donation Certificate of the Baby Kangaroo Charity Program(Issued by the Meituan Public Welfare Foundation)Letter of Thanks for the Donation to Playground for Rural Children(Issued by the One Foundation)Charity Brand of the Year(Granted by the Meituan Public Welfare Foundation and One
220、 Foundation)Excellent ESG Case of the Year of the Chinese Catering Industry(Granted by the World Federation of Chinese Catering Industry)“Playgrounds for Rural Children”Charity ProgramWe stay focused on childrens education and growth by joining Meituans“Playgrounds for Rural Children”Charity Program
221、,through which we donate to build playgrounds for children in rural areas in China to help them exercise happily and grow up healthily.As of the end of December 2023,we have donated to build 3 playgrounds for rural children in Sichuan,Guizhou and Fujian.The donation from ChaPanda is still ongoing,an
222、d we believe that more playgrounds will be built.Picture:Scenes of the public welfare visit to the first playground for rural children donated by ChaPandaSichuan Baicha Baidao Industrial Co.,Ltd.28 Baby Kangaroo Charity Program Charitable DonationsWe partnered with charitable organizations,such as M
223、eituan,Green Mountain Project and Baby Kangaroo Charity Program,to jointly develop custom-tailored charitable products of eco-friendly silk scarves blind boxes,and the proceeds of nearly RMB65,000 were fully donated to the Baby Kangaroo Charity Program(which is the first public welfare assistance pr
224、ogram for the children of the riders on all platforms in China,and has provided assistance to nearly 10,000 children of the riders in education,medical and other aspects since its establishment in 2019),which,together with the Baby Kangaroo Charity Home,cares for the healthy growth of the riders chi
225、ldren.We donated RMB10 million to official charitable foundations in Beijing and Hebei Province for emergency relief,purchase of rescue equipment and home reconstruction of local residents after the heavy rains and floods occurred in August.In addition,in August 2023,we entered into a donation agree
226、ment with the China Foundation for Rural Development,pursuant to which we agreed to donate RMB5 million to support social charities.Picture:ChaPanda partnered with the pet mall brands to carry out the activity of donating food to stray animalsPicture:ChaPanda led the establishment of the New Tea Bev
227、erage Public Welfare Foundation and donated RMB10 million to Jishishan County,Gansu Province for providing assistance to the earthquake-hit areaPicture:ChaPanda organized the on-site festival activities for sanitation workers under the theme of the“Happy Home and Civilized City”Picture:ChaPanda dona
228、ted RMB10 million to official charitable foundations in Beijing and Hebei ProvinceBeijing Charity Foundation and Hebei Charity Foundation granted certificates and gratitude letters to ChaPandaEnvironmental,Social and Governance Report 202329ABOUT THIS REPORTSTATEMENT OF THE BOARDABOUT USGOVERNANCEEN
229、VIRONMENTALSOCIALAPPENDIXAPPENDIX 1 KEY PERFORMANCE TABLESEnvironmental PerformanceIndicator2023UnitEmissionsTotal discharge of hazardous waste10.09tonnesIntensity of hazardous waste discharge0.044kg/personTotal discharge of non-hazardous waste21,099.3tonnesIntensity of non-hazardous waste discharge
230、0.54tonnes/personUse of ResourcesTotal energy consumption31,145.97tonnes of standard coalTotal energy consumption intensity0.56tonnes of standard coal/personGasoline consumption of official vehicles7,196literElectricity consumption49,261,549kWhElectricity consumption intensity4,513.43kWh/personWater
231、 consumption526,988m3Water consumption intensity13.15m3/personPackaging material consumption1,094.7tonnesPackaging material consumption intensity0.53tonnes/personGreenhouse GasGreenhouse gas emissions6(Scope 1+Scope 2)5,297.9tCO2eGreenhouse gas emissions intensity(Scope 1+Scope 2)2.58tCO2e/personDir
232、ect(Scope 1)greenhouse gas emissions16.0tCO2eDirect(Scope 1)greenhouse gas emission intensity0.008tCO2e/personIndirect(Scope 2)greenhouse gas emissions5,281.9tCO2eIndirect(Scope 2)greenhouse gas emission intensity2.57tCO2e/person1 Hazardous waste statistics of ChaPanda include the amount of waste to
233、ner cartridges and waste dry batteries in its office spaces.2 Non-hazardous waste statistics of ChaPanda include the amount of office paper and packaging materials in its office spaces.3 Total energy consumption of ChaPanda mainly includes the energy consumption generated by the gasoline consumption
234、 of its official vehicles and the use of purchased electricity,and the energy consumption coefficient refers to the General Principles for Calculation of Comprehensive Energy Consumption(GB/T 2589-2020).4 Electricity consumption statistics of ChaPanda include data on purchased electricity in its off
235、ice spaces,Senmian Facility and warehousing facilities,except for the electricity consumption in certain regional offices where the electricity consumption cannot be separately calculated as it is included in the packaged property management fee charged by the lessors.5 Water consumption statistics
236、of ChaPanda include data on water consumption in its office spaces,Senmian Facility and warehousing facilities.6 Direct(Scope 1)greenhouse gas emission emissions of ChaPanda derive from the daily use of official vehicles,and indirect(Scope 2)greenhouse gas emission emissions mainly derive from the u
237、se of purchased electricity.The relevant data refers to the Hong Kong Stock Exchanges Reporting Guidance on Environmental KPIs,in which the greenhouse gas emission factor of purchased electricity refers to the average emission factor of the national grid in 2022.Sichuan Baicha Baidao Industrial Co.,
238、Ltd.30Social PerformanceIndicator2023UnitEmploymentTotal number of employees2,052personNumber of employees by employee typeFull time2,052personPart time0personNumber of employees by genderMale1,063personFemale989personNumber of employees by ageAged 30 or below1,286personAged 31-50763personAged above
239、 503personNumber of employees by regionMainland China2,052personHong Kong,Macao and Taiwan0personOverseas regions0personEmployee turnover rate38.74%Employee turnover rate by genderMale41.1%Female36.2%Employee turnover rate by ageAged 30 or below42.7%Aged 31-5030.7%Aged above 5066.7%Employee turnover
240、 rate by regionMainland China38.7%Hong Kong,Macao and Taiwan0%Overseas regions0%Health and SafetyNumber of work-related fatalities0personLost days due to work injury0dayDevelopment and TrainingThe percentage of employees trained by genderMale52%Female48%The percentage of employees trained by employe
241、e categorySenior management2%Middle management22%Grassroots employees76%The average training hours of employees by genderMale11.4hourFemale12.4hourThe average training hours of employees by employee typeSenior management6.0hourMiddle management14.7hourGrassroots employees11.2hourEnvironmental,Social
242、 and Governance Report 202331ABOUT THIS REPORTSTATEMENT OF THE BOARDABOUT USGOVERNANCEENVIRONMENTALSOCIALAPPENDIXIndicator2023UnitProduct Quality and ServiceProduct recalls for safety and health reasons0caseNumber of products and service related complaints12,467caseCustomer complaint handling rate10
243、0%Number of intellectual property rights668caseSupplier ManagementTotal number of suppliers248companyNumber of suppliers by regionMainland China247companyHong Kong,Macao and Taiwan and overseas regions1companyAnti-corruptionNumber of corruption litigation cases concluded3caseNumber of directors part
244、icipating in anti-fraud training6personAverage hours of directors participating in anti-fraud training0.6hourNumber of employees participating in anti-fraud training1,600personAverage hours of employees participating in anti-fraud training0.6hourCommunity InvestmentAmount donated to public welfare1,
245、645.79RMB0000Length of time contributed to public welfare2,590hourSichuan Baicha Baidao Industrial Co.,Ltd.32APPENDIX 2 CONTENT INDEX OF THE ENVIRONMENTAL,SOCIAL AND GOVERNANCE REPORTING GUIDE OF HONG KONG STOCK EXCHANGEIndicatorSectionA.EnvironmentalAspect A1:EmissionsGeneral DisclosureInformation
246、on:(a)the policies;and(b)compliance with relevant laws and regulations that have a significant impact on the issuerrelating to air and greenhouse gas emissions,discharges into water and land,and generation of hazardous and non-hazardous waste.2.2 Emissions ManagementA1.1The types of emissions and re
247、spective emissions data.2.2 Emissions ManagementA1.2Direct(Scope 1)and energy indirect(Scope 2)greenhouse gas emissions and,where appropriate,intensity.2.1 Respond to Climate ChangeA1.3Total hazardous waste produced and,where appropriate,intensity.2.2 Emissions ManagementA1.4Total non-hazardous wast
248、e produced and,where appropriate,intensity.2.2 Emissions ManagementA1.5Description of emissions target(s)set and steps taken to achieve them.2.2 Emissions ManagementA1.6Description of how hazardous and non-hazardous wastes are handled,and a description of reduction target(s)set and steps taken to ac
249、hieve them.2.2 Emissions ManagementAspect A2:Use of ResourcesGeneral DisclosurePolicies on the efficient use of resources,including energy,water and other raw materials.2.3 Use of ResourcesA2.1Direct and/or indirect energy consumption by type in total and intensity.2.3 Use of ResourcesA2.2Water cons
250、umption in total and intensity.2.3 Use of ResourcesA2.3Description of energy use efficiency target(s)set and steps taken to achieve them.2.3 Use of ResourcesA2.4Description of whether there is any issue in sourcing water that is fit for purpose,water efficiency target(s)set and steps taken to achiev
251、e them.2.3 Use of ResourcesA2.5Total packaging material used for finished products and,if applicable,with reference to per unit produced.2.3 Use of ResourcesAspect A3:Environment and Natural ResourcesGeneral DisclosurePolicies on minimising the issuers significant impacts on the environment and natu
252、ral resources.2.3 Use of ResourcesA3.1Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.2.3 Use of ResourcesAspect A4:Climate ChangeGeneral DisclosurePolicies on identification and mitigation of significant climate-rela
253、ted issues which have impacted,and those which may impact,the issuer.2.1 Respond to Climate ChangeA4.1Description of the significant climate-related issues which have impacted,and those which may impact,the issuer,and the actions taken to manage them.2.1 Respond to Climate ChangeEnvironmental,Social
254、 and Governance Report 202333ABOUT THIS REPORTSTATEMENT OF THE BOARDABOUT USGOVERNANCEENVIRONMENTALSOCIALAPPENDIXIndicatorSectionB.SocialAspect B1:EmploymentGeneral DisclosureInformation on:(a)the policies;and(b)compliance with relevant laws and regulations that have a significant impact on the issu
255、errelating to compensation and dismissal,recruitment and promotion,working hours,rest periods,equal opportunity,diversity,anti-discrimination,and other benefits and welfare.3.2 Employee DevelopmentB1.1Total workforce by gender,employment type,age group and geographical region.3.2 Employee Developmen
256、tB1.2Employee turnover rate by gender,age group and geographical region.3.2 Employee DevelopmentAspect B2:Health and SafetyGeneral DisclosureInformation on:(a)the policies;and(b)compliance with relevant laws and regulations that have a significant impact on the issuerrelating to providing a safe wor
257、king environment and protecting employees from occupational hazards.3.2 Employee DevelopmentB2.1Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.3.2 Employee DevelopmentB2.2Lost days due to work injury.3.2 Employee DevelopmentB2.3Descri
258、ption of occupational health and safety measures adopted,and how they are implemented and monitored.3.2 Employee DevelopmentAspect B3:Development and TrainingGeneral DisclosurePolicies on improving employees knowledge and skills for discharging duties at work.Description of training activities.3.2 E
259、mployee DevelopmentB3.1The percentage of employees trained by gender and employee type.3.2 Employee DevelopmentB3.2The average training hours of employees by gender and employee type.3.2 Employee DevelopmentAspect B4:Labour StandardsGeneral DisclosureInformation on:(a)the policies;and(b)compliance w
260、ith relevant laws and regulations that have a significant impact on the issuer relating to preventing child and forced labour.3.2 Employee DevelopmentB4.1Description of measures to review employment practices to avoid child and forced labour.3.2 Employee DevelopmentB4.2Description of steps taken to
261、eliminate such practices when discovered.3.2 Employee DevelopmentAspect B5:Supply Chain ManagementGeneral DisclosurePolicies on managing environmental and social risks of the supply chain.3.3 Responsible Supply ChainB5.1Number of suppliers by region.3.3 Responsible Supply ChainB5.2Description of pra
262、ctices relating to engaging suppliers,number of suppliers where the practices are being implemented,and how they are implemented and monitored.3.3 Responsible Supply ChainB5.3Description of practices used to identify environmental and social risks along the supply chain,and how they are implemented
263、and monitored.3.3 Responsible Supply ChainB5.4Description of practices used to promote environmentally preferable products and services when selecting suppliers,and how they are implemented and monitored.3.3 Responsible Supply ChainSichuan Baicha Baidao Industrial Co.,Ltd.34IndicatorSectionAspect B6
264、:Product ResponsibilityGeneral DisclosureInformation on:(a)the policies;and(b)compliance with relevant laws and regulations that have a significant impact on the issuerrelating to health and safety,advertising,labelling and privacy matters relating to products and services provided and methods of re
265、dress.3.1 Products and ServicesB6.1Percentage of total products sold or shipped subject to recalls for safety and health reasons.3.1 Products and ServicesB6.2Number of products and service related complaints received and how they are dealt with.3.1 Products and ServicesB6.3Description of practices r
266、elating to observing and protecting intellectual property rights.3.1 Products and ServicesB6.4Description of quality assurance process and recall procedures.3.1 Products and ServicesB6.5Description of consumer data protection and privacy policies,and how they are implemented and monitored.3.1 Produc
267、ts and ServicesAspect B7:Anti-corruptionGeneral DisclosureInformation on:(a)the policies;and(b)compliance with relevant laws and regulations that have a significant impact on the issuerrelating to bribery,extortion,fraud and money laundering.1.2 Business Ethics and Anti-corruptionB7.1Number of concl
268、uded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.1.2 Business Ethics and Anti-corruptionB7.2Description of preventive measures and whistle-blowing procedures,and how they are implemented and monitored.1
269、.2 Business Ethics and Anti-corruptionB7.3Description of anti-corruption training provided to directors and staff.1.2 Business Ethics and Anti-corruptionAspect B8:Community InvestmentGeneral DisclosurePolicies on community engagement to understand the needs of the communities where the issuer operat
270、es and to ensure its activities take into consideration the communities interests.3.5 Public Welfare and CharityB8.1Focus areas of contribution.3.5 Public Welfare and CharityB8.2Resources contributed to the focus area.3.5 Public Welfare and CharitySichuan Baicha Baidao Industrial Co.,Ltd.四川百茶百道實業股份有限公司
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