技術講座：Rhinogram – 學術界的患者體驗合作.pdf

1、Tech Talk-RhinogramCollaboration on Patient Experience in the Academic Industry Estel PowellVP of Operations and StrategyEmail:Phone:229.539.5696RhinogramWe were founded in 2015 by Dr.Keith Dressler,DDS,MSD with a vision to revolutionize how patients communicate to and with your organizations.Our mi

2、ssion is to provide equal access to care through simple,direct,and reliable market-leading technologies.Who are we?PatientsHealthCare IndustriesEnd Users20+Million Patients have communicated through Rhinogram50+Healthcare Industries use Rhinogram to communicate with their patients directly7,500+End

3、Users across the country trust Rhinogram to support their communication needsWho We ServiceProvide functionality that allows you to communicate with patients as they would their friends and family.Bi-Directional TextingStreamlined appointment reminders,HIPAA Verification Consent,and other outbound c

4、ampaigns.Workflow efficiencies Patients start 35%of all messages.Categorize the Patient Initiated Messages for AI decision-making.AI-Patient Initiated MessagingEnsure your staff never have to call or text from their devices.Maintain their privacy and anonymity.Mobile ApplicationServices and Offering

5、sPower with RhinogramBeyond TextingVendor ConsolidatorTelehealthTelehealthVOIPVOIPLaudantium,totam rem aperiam,eaque ipsa quae ab illo inventore veritatis et quasi architectoInIn-TakeTakeLaudantium,totam rem aperiam,eaque ipsa quae ab illo inventore veritatis et quasi architectoPaymentsPaymentsPower

6、 of TextingWhen a patient calls,they expect to talk to a person immediately.Texting there is an unspoken rule,that there is time to get back with them.Patient Experience Level UpIndustry Metrics Text messages have a 98.2%open rate.19%of people never check their voicemail.On average we spend over 3 h

7、ours a day on our mobiles.90%percent of all text messages are read in under 3 minutes.7%of all phone calls in businesses are lost and result in negative customer satisfaction.Text responses can be 7.5 times quicker than email responses.Young adults,aged between 18-24,send an average of 128 text mess

8、ages per day.Understanding the landscapehttps:/gitnux.org/texting-or-calling-statistics/Reducing Call Volume40-70%decrease with inbound phone calls.A single team member can handle 6-10 patients texting in the time you speak to 1 patientGain Your SanityRhinogramUEmpowering AcademicsRhinogramTransform

9、ing patient engagement,Rhinogram serves as the cornerstone for streamlined communication and personalized experiences,ensuring efficient healthcare delivery and meaningful interactions.UniversitiesThrough strategic collaboration,we aim to enhance patient experience by aligning technology with your i

10、nstitutions vision,fostering seamless communication and utilizing proactive healthcare solutions.Henry Schein One|ExanPartnering with Exan,we are revolutionizing patient management systems with seamless integration and real-time notifications,empowering healthcare providers with comprehensive data a

11、nd enhanced efficiency.SupportAnd EmpowermentRhinogramRhinogramExanExan UniversitiesUniversitiesCollaboration Workflows The BasicsUniversityMessagingRhinogramULinked AppsConversationPatientMessagingMsg NotificationPatient ResponseAppt ReminderAppt RecordsReturn ResponseNotificationIntake FormsForm R

12、equestReturn FormsTo PatientSSO&ProvisioningConnecting Systems Real-TimeSingle Sign OnEnd UserPatient DataLinked AppsAll services are available via the Linked Apps section.Office Managers and Admins will have full access.Limited Access Users can only communicate with patients they have access to in

13、axiUm.Return notifications of patient communication.axiUmTextingDirect conversation window with only the patient you need to messageLanguage TranslationSupporting up to 19 languages and auto translationLimited Access Users View Ensuring HIPAA ComplianceTemplates/FormsInclude intake form processes,wh

14、en the patient is finished automatically push backTelehealthOption to do an on-demand meeting with a patient for a virtual visitWhats Next?Stop by and check us out at the booth or the Breakout Session!Lets walk you through the details and how we can help your organization!Breakout Session&BoothGet in TouchQuestions?Call UsPhone:423-800-7644#2Text:423-800-7644Email/W