您將如何實現預期的收入增長.pdf

1、How will you achieve your envisioned revenue increaseFacilitated byEsmeralda Levens&Marc Kamel21 February 2025Why does a tax administration implement IT?Process efficiency Process effectiveness Service quality Compliance How digital transformation leads to revenue increase Process efficiency Process

2、 effectiveness Service quality Compliance Identify taxbaseMonitor complianceFacilitatecomplianceIdentify taxbaseMonitor complianceFacilitatecompliance Process efficiency Process effectiveness Service quality Compliance Some factors hinder achieving revenue increaseSystem issuesNetwork issuesTaxpayer

3、 resistance to changeInternal resistance to changeLegal or regulatory frameworkIneffective adoption strategyInsufficient leadership supportInternal capacity issuesMoving from problems to revenue mobilisationWHOS IN CONTROL?Revenue Mobilisation Control PanelREVENUEMOBILISATIONCONTROLPANELSystemInfras

4、tructureTaxpayer resistanceLegal/regulatoryframeworkInternal resistanceCapacityAdoption strategyLeadership supportProceedings1.For each dial,indicate where you are,and whether/to what extent it is impacting your revenue2.Select 2 knobs that you intend or need to turn to the right3.Identify 2 actions

5、(per knob)that would help achieve your objective in step 24.Ten(10)minutes will be allowed for step 3 5.Open forum:each country will present 1 knob+2 solutions,and we will go round robinSystemSet up a dedicated help desk&secure an ITAS support agreement with adequate SLA targets Conduct periodic dat

6、a cleansing initiatives Implement ongoing data quality management(processes,tools,culture)InfrastructureInstall uninterruptible power supply across IRDs computer equipmentConnect to a stable network,secure reliable internet connection&sufficient bandwidthImplement a long term,secure,scalable and rel

7、iable data center solutionTaxpayer resistanceEnforcement compliance-target taxpayers who may be exploiting existing loopholesSupport taxpayers who are late adopters built&foster their trust in the new systemLeverage behavioral insight to craft a partnership based on trust with all taxpayer segmentsI

8、nternal resistanceIdentify&support tax officers who may be particularly attached to legacy system Identify&support tax officers who may have entrenched habits or fixed mind-setsFoster interest and enthusiasm across IRD for continuous improvement of IRD performanceLegal or regulatory frameworkReview

9、laws®ulations to facilitate digitalization of services and transactions Review laws®ulations to enable secure data sharing between agencies Survey&partake in international dialogue,advise national authorities as standards evolveCapacityDevelop deep internal knowledge of the functionality of th

10、e ITAS and on data analytics Implement continuous learning and capacity building culture across IRDAdopt a knowledge sharing culture and implement processes&tools at IRD to that effectAdoption strategyFoster awareness&positive vibes across internal user and taxpayer communitiesAdopt a digitalization

11、 roadmap to improve compliance achieve short term targets(risk-based enforcement,VAT invoice matching,.)Achieve long term compliance improvement roadmap targets(E-Invoicing,prefilled returns,)Leadership supportCall upon MOF authorities to make public statements in support of the projectEnsure the St

12、eering Committee is mobilized,supports&guides strategic project teamsDedicate a senior committee to steering continuous performance improvement at IRDRevenue Mobilisation Control PanelREVENUEMOBILISATIONCONTROLPANELSystemInfrastructureTaxpayer resistanceLegal/regulatoryframeworkInternal resistanceCa

13、pacityAdoption strategyLeadership supportMTS 2025 ROADMAPSystemConfiguration:export and import settingsTaxpayer Segmentation:Define the segments based on indicators,bulk update of segments,show segment on work-itemsUsability:indicate manual assessment per period(s),list of audit cases per officer,li

14、st of collection cases per officer,limit start datesWorkflow&Case Management:configurable registration workflow,introduce approval step for manual reassessment and additional assessment,uniform approval process(accept,reject,cancel)Self-service TP portal:messaging to individual or to group of TPsAssessment:estimate based on dataBase:Self-service BI,starmodels instead of datamartsThank YouFor Your Attention