讓您的 UC 和 Webex 環境為云做好準備并快速開始過渡到 Webex 呼叫.pdf

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1、#CiscoLive#CiscoLiveSteven Fly,Technical Marketing Engineer LeaderBRKCOL-2063and jump start your transition to Webex CallingGet your UC and Webex Environment ready 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveEnter your personal notes hereCisco Webex App Questions?Use C

2、isco Webex App to chat with the speaker after the sessionFind this session in the Cisco Live Mobile AppClick“Join the Discussion”Install the Webex App or go directly to the Webex spaceEnter messages/questions in the Webex spaceHowWebex spaces will be moderated by the speaker until June 9,2023.12343h

3、ttps:/ 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicBRKCOL-20633Agenda 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicBRKCOL-20634IBOCOLIBOCOL-11201120Webex Calling:What Do You Want to Know?STARTSTARTBRKCOLBRKCOL-20632063Get your UC and Webex environments cloud

4、ready and jump start your transition to Webex CallingCollaborationCalling Design,Troubleshooting,and EndpointsBRKCOLBRKCOL-20652065Webex Calling-How do I begin?BRKCOLBRKCOL-27872787Planning and Designing Successful Cloud Calling Deployments with Webex CallingBRKCOLBRKCOL-24812481Successful Migration

5、s from Unified CM to Webex CallingLearning MapAgenda 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicBRKCOL-20635BRKCOLBRKCOL-28122812Troubleshooting Webex Calling Premises-based PSTNCollaborationCalling Design,Troubleshooting,and EndpointsBRKCOLBRKCOL-29932993Enabling Site Survivab

6、ility for Webex CallingBRKCOLBRKCOL-30153015Agile Management of Webex Calling-Theres an API for thatBRKCOLBRKCOL-30093009Troubleshooting UCM Calling in Webex App Like a TAC EngineerLearning MapFINISHFINISHBRKCOLBRKCOL-20642064Migrating IP phones from Unified Communications Manager(on-premises)to Web

7、ex Calling(cloud)by a TAC engineerAgenda 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicWebex Calling OverviewKey Decisions and Migration ReadinessMigration JourneyMigration StrategyMigration ToolsConclusionBRKCOL-20636Webex Calling Overview 2023 Cisco and/or its affiliates.All rig

8、hts reserved.Cisco Public#CiscoLiveWebex CallingEnterprise-grade calling features Easy-to-use and secureCentralized management and administrationHybrid deployment&Flexible migrationMobile First&AI led innovationBRKCOL-20638 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveI

9、nnovation for workers everywhereCall transcriptionLive translationNoise removalWebex GoApple CarPlayHot deskingWebex devices for every spaceDevice/app interplayHeadsetsThe officeAt homeRemote officeOn the goBRKCOL-20639 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex

10、 CallingWebex CallingAnalytics|TelemetryDirectory and ContactsRecordingWebex Edge Connect Global cloud calling platform Centralized administrative experience from the cloud Public Cloud Multi-tenant platforms Flexibility to provision users to best address cloud calling business needs Flexible PSTN o

11、ptions OTT and Private network connectivity options to fit enterprise of various sizes Webex App for a unified end-user experiencePartner PeeringOTTCisco PSTNCCPPPremises PSTN/SBCControl HubServicesServicesNetwork ConnectivityNetwork ConnectivityPSTNPSTNDevicesDevicesPNCAPIsWebex Calling-Architectur

12、eBRKCOL-206310 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveDedicated Instance for Webex CallingDedicated cloud instanceBased on CUCMIntegrated into Webex Calling leveraging Webex platform servicesDelivers cloud innovation/enhanced experience for customers who need Supp

13、ort for older Cisco endpointsLocal survivabilityExisting business integrations and workflowsExtends familiar features and calling capabilities for customers who want to preserve their UCM experience Single Global PlatformDedicated InstanceMulti-tenant Customer RequirementsStandardSpecializedShared M

14、icroservicesInfrastructureSecurityAIBRKCOL-206311 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMulti-tenant and Dedicated Instance Flexibility to use best persona fordifferent knowledge worker typeNo external hardware or configurationrequired by partners or customersNo

15、additional license requirement tointegrate call flows across Webex Calling multi-tenant&Dedicated InstanceEasy dial plan integration that helps customers use their existing enterprise dial plansPre-configured to work togetherMulti-tenantDedicated InstanceSIP TrunkWebex CallingBRKCOL-206312 2023 Cisc

16、o and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Calling-Call Routing Cisco pre-configuration at activationMulti-tenantDedicated InstanceSIP TrunkUnique Location configured for interopGateway(Provisioned in Dedicated Instance Regional DCs)registered to multi-tenantRoute Groups

17、 configured in multi-tenant pointing to Dedicated Instance trunkMulti-tenant pre-configurationGateways provisioned in each regional data centerSIP trunks configured on Unified CM with gateway as the destinationRoute Pattern,Route List and Route Groups pre-configured in Unified CM pointing to the mul

18、ti-tenant trunk Dedicated Instance pre-configurationBRKCOL-206313Key Decisions andMigration Readiness 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicMigration HurdlesDo I have the best offer/solution?What tools are available to help?What are the migration options/paths?Am I able to

19、 plan&execute migration?Do I have the right data?Architecture decisionsArchitecture decisions:Network/Peering connectivityPSTN optionsLocal GW scale3rdparty devices and integrationsAnalog devicesSurvivabilityI want to I want to move to move to cloud!cloud!BRKCOL-206315 2023 Cisco and/or its affiliat

20、es.All rights reserved.Cisco Public#CiscoLiveCisco Collaboration ISV Ecosystem OutcomesSafe and SecureSafe and SecureMeeting RoomsMeeting RoomsMeetingsMeetingsAnalyticsAnalyticsIT&AdminIT&AdminHealthcareHealthcareWorkflowWorkflowCallingCallingSchedulingSchedulingLMS ConnectorInteractive CollabIntera

21、ctive CollabHybrid WorkHybrid WorkEducationEducationBRKCOL-206316 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicEnable NEWNEW and MODERNMODERN Webex capabilities nowEnhance Collaboration solution to SIMPLIFYSIMPLIFY administration and make a BETTERBETTER user experienceControl Hub

22、 CENTRALIZEDCENTRALIZEDManagementRemove BIGBIG blockers that impact the flow of the migrationShorten the migration window for a SMOOTHERSMOOTHER transitionThe Value to Start NowBRKCOL-206317 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLivePrePre-MigrationMigrationRollout&D

23、ecomRollout&DecomMigration PrepMigration PrepRecommend a 3-Phase ApproachMigration ReadyMigration ReadyPrepare Webex Org and UC environment for migration,setup base org functionality,and verify access to Webex servicesWebex Org setupLicensing,User ProvisioningEnable analyticsNetwork readinessSoftwar

24、e upgradesDefine/Configure workload services,app deployment plan and develop migration plan/scheduleMessaging,meeting,calling services&featuresUCM user/contact extractionUsers,Client versionsIntegration requirementsPlanning&TestingPoC/PilotMigration of users,apps&devices and decommission of on-prem

25、serversEnd user adoption&trainingMigration communicationMigrate users,apps&contactsDecommission existing on-premise UC infrastructureBRKCOL-206318 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicThere is NONO 80/20 ruleEvery customer situation is different and needs to be assessed i

26、ndividuallyUnderstand view of“ReadinessReadiness”The scenery will varySelf discovery understand current environmentDiscovery define key requirementsFunctionality highlight benefitsFocus on the new architecture and activities to prepare for cloud migrationsPrepare Your Environment for Webex CallingWh

27、at does“Migration Ready”Mean?Dont wait get“Migration Ready”Dont wait get“Migration Ready”TODAYTODAY!BRKCOL-206319 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLivePre-Migration ActivitiesMigration ReadyMigration ReadyRequired ActivityRecommended ActivityOptional ActivityMes

28、sagingMessagingMeetingsMeetingsPrePre-MigrationMigrationAnalytics Analytics DeploymentDeploymentRollout&Rollout&DecomDecomMigration Migration PrepPrepControl Hub Control Hub SetupSetupWebex Org Webex Org SetupSetupNetwork/Security Network/Security ReadinessReadiness Validate Network Connectivity Sec

29、urity/InfoSec ApprovalsApplication Application ReadinessReadiness Create/Verify Production Webex Org Add/Verify Licenses Verify Licenses Software Versions Authentication Method SSO OAuth w/Refresh Token Flow Config MRA DeploymentMessaging Messaging InteropInterop Deploy Hybrid Messaging XMPP&SIP Fed

30、eration Centralize IM&P Clusters Link SA Webex Sites&Users Deploy Hybrid Calendar Verify/Update Webex Site version Verify/Update WDA version Verify/Update Internal/External Voice Domains Validate DNS SRV RecordsCUCMCUCM+IM&P+IM&PCUCMCUCMWebex CallingWebex Calling Configure Users Phone Numbers Cloud-

31、Connected UC Jabber Telemetry Verify/Claim Domain(s)Auto License Templates Claim users Deploy SSO User Provisioning Directory SyncBRKCOL-206320Dedicated InstanceDedicated InstanceAll workloadsAll workloads 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicMigration ReadinessCollaborat

32、ion TransitionsWebex App Migration Readiness documentsMigration Readiness GuideMigration Readiness AssessmentAdditional documents:Transition MapsTransition Deployment Guideshttps:/ 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMigration Readiness AssessmentUse the Webex

33、Migrations-Customer Readiness Assessment to verify your readiness to migrateChecksStep 1Step 2Step 3BRKCOL-206322 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMigration Readiness AssessmentThe following output is generated on 2nd tab to show which pre-migration readines

34、s items need attentionResultsBRKCOL-206323Cloud Calling Migration Journey 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveThe Migration JourneyTHEN KEEP ADDING VALUEWebexGo for ultimate mobile experienceGrowth-ready without frictionCloud managed local survivabilityContinue

35、d innovation with Cloud integrationsModern devicesWorkloads consolidationPSTN consolidationSustainabilityOperational efficiency with Webex APIsGain insights into your user base and identify cloud readiness using Cloud Connected UCModernize the user experience with the Webex app or plugin into other

36、appsCONNECT TO CLOUD12Subscribe to Webex Calling and plan the moveStart moving cloud ready users and devices leveraging built-in migration toolsMigrate remaining users at your own paceMOVE AT YOUR PACE345BRKCOL-206325Connect to the Cloud 2023 Cisco and/or its affiliates.All rights reserved.Cisco Pub

37、lic#CiscoLiveConnect to the Cloud1.1 Create Control Hub OrgControl Hub Org if you do not have one already1.2 Establish connectivity between your premise systems and your Control Hub Org by installing.cop files on all UCM cluster nodes for full telemetry and deployment telemetry and deployment insigh

38、tsinsights1.3 Enable Cloud Connected UCCloud Connected UC add-ons(e.g.,cert management and Web RTMT)to fully utilize its capabilitiesGain insights into your user base and identify cloud readiness using CCUC1BRKCOL-206327Control Hub Org 2023 Cisco and/or its affiliates.All rights reserved.Cisco Publi

39、c#CiscoLiveProduction Org&Data ResidencyUse Production Org for any migrationGet Started with Cisco Webex Control HubSelect the“best”Webex GEO for Data Residency during provisioningOrg data,user identities,encryption keys,and user-generated content is stored in the Webex“geo-based”data centersData re

40、sidency in Webex AppGeos:North America/”Rest of World”or EuropeEU datacenters(Frankfort/Amsterdam)-EU customersUK datacenters(London/Amsterdam)-still availableFind the Data Residency Region That Maps to a CountryBRKCOL-206329 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiv

41、eVerify Webex Orgs Data Locations(on Account page Info tab)Content Storage&Data LocationBRKCOL-206330*Include Webex Calling data locations(Roadmap)2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Calling Region SelectionCountry of first calling location(HQ)defines the

42、regional platform of the“Home”calling regionAll signaling traffic is routed to the“Home”regionAll calling data is stored in the“Home”regionSelected during Partner provisioning of a new org or when adding the first calling location to an existing orgCountry/Region selection criteria:Where majority of

43、 the users reside(lowest delay in signaling traffic)To comply with any data residency requirementsRegional platform cannot cannot be changed the after initial creationBRKCOL-206331 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Calling Region SelectionCustomer ACust

44、omer A15,000 users in US2,000 users in EMEAR500 users in APJCNo Data Residency requirement“HQ”Location:Select location in United StatesCalling“Home”Region:US DatacentersExamples32Customer BCustomer B10,000 users in US5,000 users in EMEAR1,500 users in APJCUsers in EU countries with Data Residency re

45、quirements“HQ”Location:Select location in a EU Country(e.g.France)Calling“Home”Region:EU DatacentersBRKCOL-2063*See Reference slides for details on datacenter locations and country/region mapping to“Home Region”2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveReferenceRefer

46、enceWebex Calling Global Data Center Footprint Frankfurt Amsterdam LondonChicago Dallas Toronto New York Columbus Vancouver Singapore Sydney MelbourneTokyo Seoul Osaka Calling Multi-TenantDedicated InstanceCalling Media PopNote:DI can service customers and their end-users globally Control Hub(AWS)Co

47、mmon IdentityMPP Device EDOSBrazilWashington D.C.Los AngelesBRKCOL-206333 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Calling Regional SelectionSell in countriesSell in countriesWebex Calling Data CentersWebex Calling Data CentersCountry/Region selected during Cu

48、stomer Org creation in Control HubCountry/Region selected during Customer Org creation in Control HubHome region for Webex Calling customerHome region for Webex Calling customerAustraliaNew ZealandIndonesiaAUMT/DI:Sydney/MelbourneCanadaCAMT:Toronto/Vancouveror Dallas/Chicago/New YorkDI:Dallas/San Jo

49、seAustriaBahrainBelgiumBulgariaCzech Rep.CroatiaCyprusDenmarkEgyptEstoniaFinlandFranceGermanyGhanaGreeceHungaryIcelandIrelandIsraelItalyJordanKuwaitLatviaLebanonLithuaniaLuxembourgMaltaMauritiusMonacoNetherlandsNigeriaNorwayOmanPakistanPolandPortugalQatarReunion&MayotteRomaniaSaudi ArabiaSlovakiaSlo

50、veniaSouth AfricaSpainSwedenSwitzerlandTurkeyUAEUkraineUnited KingdomEMEA(UK)MT/DI:London/Frankfurt(EU)MT:Amsterdam/Frankfurt*(EU)DI:Amsterdam/Frankfurt*post BrexitHong KongIndiaJapanMalaysiaPhilippinesSingaporeSouth KoreaTaiwanThailandVietnamJPMT:Tokyo/OsakaDI:Tokyo/SingaporeMT Media PoP South Kore

51、aNotes:MT=Webex Calling(Multi-tenant)DI=Dedicated Instance for Webex CallingBRKCOL-206334ReferenceReference 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Calling Regional Selection(continued)Sell in countriesSell in countriesWebex Calling Data CentersWebex Calling

52、Data CentersCountry/Region selected during Customer Org creation in Control HubCountry/Region selected during Customer Org creation in Control HubHome region for Webex Calling customerHome region for Webex Calling customerAmerican SamoaAnguillaAntigua&BarbudaArgentinaBahamasBarbadosBermudaBoliviaBra

53、zilBritish Virgin IslandsCayman IslandsChileColumbiaCosta RicaDominicaDominican RepublicEcuadorEl SalvadorFrench GuianaGrenadaGuadeloupeGuamGuatemalaHondurasJamaicaMartiniqueMexicoMontserratNicaraguaNorthern Mariana IslandsPanamaParaguayPeruPuerto RicoSaint Kits&NevisSaint LuciaSaint Pierre&Miquelon

54、Saint Vincent&the GrenadinesSint MaartenTrinidad&TobagoTurks&Caicos IslandsUnited StatesUruguayUS Virgin IslandsUSMT:Dallas/Chicago/New YorkDI:Dallas/San JoseMT:Media PoP South AmericaNotes:MT=Webex Calling(Multi-tenant)DI=Dedicated Instance for Webex CallingBRKCOL-206335ReferenceReference 2023 Cisc

55、o and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Calling Region SelectionCheck Registrar domain of:Dummy trunkExisting trunkVerifying“Home”Region36BRKCOL-2063Telemetry and Deployment Insights with CCUC 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicInsights i

56、nto UC deployment&usageActive Users,Client/OS VersionsCalls-Volume,Types,ExperienceMessages-Sent,TypesAsset UsageCall Traffic Analysis&LocationsTrunk UtilizationData for Migration planning/toolsAnalytics before/during/after migrationDay-to-day operational capabilitiesCloud Connected UC(CCUC)Endpoint

57、s&HeadsetsUnified Communications Manager(UCM)UCM IM&PresenceUnity ConnectionCisco Emergency Responder(CER)End User ExperienceEnd User ExperienceEnhanced Webex App experiencesAnalyticsAnalyticsUsage,engagement,utilization and reportsOperationsOperationsIdentity,Certificates,TroubleshootingMigrationMi

58、grationInsights,CCUC-powered toolsBRKCOL-206338 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveAnalyticsAnalytics(call quality,traffic analysis,trunk usage,device usage)Certificate ManagementCertificate Management(central view/distribute across apps/clusters)Ops Dashboard

59、 with Ops Dashboard with WebRTMTWebRTMT(near-real-time view in CH not thick-client of last hours call status&audio quality for top 5 UCM clusters)TroubleshootingTroubleshooting(CX CSA integration for SDL logs in CH)Touchless Touchless WxAppWxApp(auto(auto-)provisioning)provisioning(enduser self-prov

60、ision via just login to WxApp with UCM calling)Migration to WebexMigration to Webex(understand Jabber usage,enable wizards under CH-Migration)Directory ServiceDirectory Service(UCM to WxIdentity for AzureAD etc.)Rich Presence Rich Presence(UCM-registered in-call phone status synced to WxApp presence

61、)Borderless CTI Borderless CTI(enduser controls IP phone via WxApp CTI over MRA not VPN)Also requires Webex Serviceability ConnectorCCUC Key Features Whats New in Webex Cloud-Connected UC Webex Cloud-Connected UC Analytics for Your Webex Cloud-Connected UCBRKCOL-206339 2023 Cisco and/or its affiliat

62、es.All rights reserved.Cisco Public#CiscoLiveConnect to the Cloud2.1 Design for your domain(s)domain(s)and DNSDNS requirements for successful service discovery2.2 Connect your user directory user directory with Webex leveraging one of the several options,and configure SSOSSO for your Control Hub org

63、anization2.3 Roll out the Webex App Webex App to users based on their Jabber usage patterns and integrations,simple to advanced,leveraging available migration toolsIf MS Teams is the desktop app,integrate the Webex App with the MS Teams2.4 Leverage App Hub App Hub to extend the Webex App capabilitie

64、s and integrations(e.g.,Miro etc.)Modernize the user experience with the Webex app or plugin into other apps2BRKCOL-206340*See BRKCOLBRKCOL-20622062:Best Practices for a Successfully Migration from Jabber to the Webex AppDomains 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#Cisco

65、Live“Verified”and“Claimed”DomainsUse Control Hub to“verify”and“claim”domains(Email domains)1)Domains verified in Control HubValidation via DNS TXT record2)Domain claim requires thatdomain has been verified firstBRKCOL-company.org 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#Cisc

66、oLive“Verified”vs“Claimed”*Verified DomainVerified DomainClaimed DomainClaimed DomainProcessProcessControl Hub,DNS based validation(TXT record)Control Hub,Verify 1stthen ClaimExclusiveExclusiveDomain users can exist in and can be added to other OrgsDomain users cannotcannot be added to other Orgs.Au

67、tomatically added to your OrgDomain users existing prior to claim are not affectedSideboardingSideboardingDomain users can be sideboarded into consumer organizationSideboarding into consumer organization,can be disabled*Directory Connector:No sideboarding!ConversionConversionDomain users can be conv

68、erted from consumer organizationDelayed conversion if email domain is not verified nor claimedDirectory ConnectorDirectory ConnectorCan add users from domainCan add users from domain*Manage your Domains-Add,Verify and Claim*Prevent-Users-from-Self-Registering-with-your-DomainBRKCOL-206343 2023 Cisco

69、 and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveClaim UsersEnsure all your Enterprise users have:A consistent collaboration user experienceAccess to the same features/capabilitiesEnsure organizational security and integrityMoves existing Webex users using Orgs email domain(s)to thei

70、r Orgincluding from the free consumer OrgReference Links:Claim Users to Your Organization(Covert Users)Disable Delayed Claim for Your OrganizationBRKCOL-206344 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveDNSDNSVerify SRV and A records for voice service discovery_cisco-

71、udsand _collab-edgeIf migrating from Jabber,records should already be in place but verifyInternal/External DomainsInternal/External DomainsMust be the sameCan have multiple voice domains for different groups of usersBut must be the same internallyand externally for each groupValidate Voice Services

72、DomainReference Links:Cisco Collaboration Solution Analyzer Use the“SRV checker”to check your public domains for the correct service recordsUC Manager Profiles in Cisco Webex Control HubDeploying Calling in Webex App(Unified CM)Configure DNS SRV RecordsBRKCOL-206345 2023 Cisco and/or its affiliates.

73、All rights reserved.Cisco Public#CiscoLiveUnified CM Discovery46BRKCOL-2063_cisco_cisco-uds._uds._collab_collab-edge._edge._DNSDNSLogin ID(user email address): Webex App queries DNS:_cisco-uds._collab-edge._ Internal DNS Server:_cisco-uds-UCM A record External DNS Server:_collab-edge -Expressway-E A

74、 record*Voice Services DomainDefaults to Webex Email domain(claim/verify domain)If different on UCM,additional Voice Services Domains can be configured(per user/groups/org)in Control Hub using UC Manager ProfilesDNSEmail DomainVoice Services Domain*2023 Cisco and/or its affiliates.All rights reserve

75、d.Cisco Public#CiscoLiveUnified CM Discovery47BRKCOL-2063 Webex App retrieves user config including licensing Webex App connects to applicable cloud services Webex App retrieves calling setting“Register to Unified Communication Manager(UCM)”WebexHTTPS 2023 Cisco and/or its affiliates.All rights rese

76、rved.Cisco Public#CiscoLiveUnified CM Discovery48BRKCOL-2063ILS Servicehttps:/ucm1-:8443/cucm-uds/clusterUser?username=chopkinsusername=chopkinshttps:/ucm1-:8443/cucm-uds/clusterUser?email=email= Webex App queries for homecluster against the Unified CM node returned from DNS query Query uses the use

77、rs Webex ID to determine Unified CM homecluster Unified CM is aware of every users homecluster for the entire ILS cluster Webex App is redirected to chopkins home clustercluster 1cluster 3cluster 2HTTPS 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveUnified CM Discovery49

78、BRKCOL-2063 Webex App downloads Service Profiles and jabber-config Webex App connects to available services SIP/CTI VoicemailCTI UC ServiceVoicemailUC Servicejabber-configHTTPSDeployment guide for Calling in Webex App(Unified CM)Appendix 2023 Cisco and/or its affiliates.All rights reserved.Cisco Pub

79、lic#CiscoLiveHTTPSUnified CM Discovery50BRKCOL-2063 Webex App performs SIP registration against a node as per UC Manager Group preferences Appropriate device type must be configured Desktop:CSF Tablet:TAB iPhone:TCT Android Phone:BOT User Directory 2023 Cisco and/or its affiliates.All rights reserve

80、d.Cisco Public#CiscoLiveWebex User ProvisioningUsers mustmust be in Webex Control Hub to consume Webex servicesUsers mustmust be in the Webex Directory service to be searchableMaintain an up-to-date and accurate Webex user directoryUser provisioning is CRITICALCRITICAL for the correct user experienc

81、e of the Webex AppReference Links:Ways to add users to your Control Hub organizationAdd Users Manually in Control HubEdit Service Licenses in Control Hub for Individual UsersAdd Multiple Users in Control Hub with the CSV TemplateModify Users in Control Hub with the CSV TemplatePeople APIBRKCOL-20635

82、2 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveLicense ManagementAssign licenses to users for each workload53BRKCOL-2063MessagingMessagingMeetingsMeetingsCallingCalling 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveLicense ManagementLicense

83、Assignment options:Entire Organd/orBy GroupsBy User(will override Orgor Group based license assignments)54BRKCOL-2063 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveAuto License TemplatesUse License Templates to“auto”assign the collaboration services to usersAutomates&sim

84、plifies user onboarding and license managementNew user accounts automatically licensed for selected servicesLicense updates/changes can be for:New users only-or-New and existing usersReference Links:Set Up Automatic License Assignment Templates in Cisco Webex Control HubManagement Users LicensesMana

85、gement Users LicensesBRKCOL-206355 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveAuto License TemplatesFor Webex Calling Users56BRKCOL-2063To“auto”assign a Webex Calling license to a user,the users E.164 work phone number must firstmust first be:Users can be updated afte

86、r provisioning to add Webex Calling licenses using the template or manuallySet up automatic license assignment templates for Webex Calling usersAdded to Control HubNot assigned to another user or serviceAssigned to the correct locationActive 2023 Cisco and/or its affiliates.All rights reserved.Cisco

87、 Public#CiscoLiveService EntitlementCalling Only ClientCalling Only ClientCheck/uncheck licenses within each serviceCalling ONLY client Calling ONLY client-remove the messaging and meetings servicesMeetings ONLY client Meetings ONLY client-remove the messaging and calling servicesBEWARE!BEWARE!Remov

88、ing messaging will also remove space meeting functionality(e.g.scheduling)Users existing messages/files will be retained as per your orgs retention policyBRKCOL-206357 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex App User/Contact Search&ResolutionWebex App will pe

89、rform directory queries against the Webex Directory Search Service User SearchUser ResolutionPhone Number ResolutionAvatar DisplayEnsure all necessary users and user attributes are imported/synced to Webex via user provisioning processUCM Calling does NOTNOT search CUCM UDS or LDAPWebexWebexBRKCOL-2

90、06358 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveUsers Phone Number for CallingFor UCM Calling:Users work number in Control Hub mustmustbe based on CUCM dial-planE-164Extension dialingSite dialingAdd/Update via user provisioning methodRecommend syncing CUCM/CUC and We

91、bex from same sourceWork number mustmust be set in Control Hub to call via directory search(click-to-call)Webex App supports users work number andand work extension*See the Directory Sync Comparison reference for which options support work extensionBRKCOL-206359 2023 Cisco and/or its affiliates.All

92、rights reserved.Cisco Public#CiscoLiveWebex User ProvisioningWebexWebexUser InfoUser Info(3(3rdrdparty DB)party DB)Create userCreate user avatar buildingName c departmentNumber displayName ds-pwp-account-disabled employeeNumber employeeType externalID facsimileTelephoneNumber givenName jabberID l lo

93、cale manager mobile o ou phoneNumbers;type-work_extension physicalDeliveryOfficeName postalCode preferredLanguage pronoun sipAddresses;type-enterprise sn st Street telephoneNumber timezone title uid*Webex User Attributes*=RequiredBoldBold=RecommendedBRKCOL-206360 2023 Cisco and/or its affiliates.All

94、 rights reserved.Cisco Public#CiscoLive1 1Requires CCUCWebex User Provisioning OptionsMethodMethodDescriptionDescriptionDirectory ConnectorAutomatic method for creating,updating and deactivating user accounts and groups via Active Directory or AD LDSAzure AD WizardAutomatic method for creating,updat

95、ing and deactivating user accounts via Azure ADSCIM(Okta,Azure AD App)Automatic method for creating,updating and deactivating user accounts using SCIM-based IDPsCUCM User Sync1 1/ImportCreate Webex user accounts based on CUCM end-usersCSV fileAdmin can create and update users by importing a CSV file

96、 into Control Hub.Bulk user management.APIAdmin can create,update delete and list users by using Webex APIs.Use own or 3rdparty scripts/tools for user managementSAML JITAutomatic account creation based on SSO loginManualAdmin can use Control Hub to manage individual user accountsSelf RegistrationUse

97、r can self register to create their Webex account in a claimed orgSocial LoginAutomatic account creation via sign in to third party service for claimed domain(Apple,Google,Facebook,Microsoft)Meetings Site User LinkingAutomatically link Site Admin user accounts to Control Hub=RecommendedNon-Microsoft

98、 EnvironmentsSecondary ConsiderationsAdditional OptionsMicrosoft Environments*See Reference slides in handout for additional detailsBRKCOL-206361 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex User Provisioning-ComparisonOther OptionsManual ProvisioningManual Provis

99、ioningControl Hub Tool Control Hub Tool Bulk Provisioning(CSV)Bulk Provisioning(CSV)APIAPIMoves,Adds,Moves,Adds,ChangesChanges-Users one-by-oneoMultiple users+Multiple users+Multiple users(based on integration)Ease of useEase of use+Initial setup to configureoProcess setup(data source,data format,.)

100、-Learning curve,requires DevOps to integrateInfrastructure Infrastructure RequirementsRequirements+NoneoCCUC+CSV files-Servers for coding and integrationFlexibilityFlexibility+oCustomization possible(users,groups&org contacts+Managing CSV file+Increased API for more optionsIntegration into Integrati

101、on into business business processesprocessesNoneNonePossibly limited integration via customized data export/importTight integration possibleReferenceReference+Highly Positive Impact+Positive ImpactoNeutral Impact-Negative Impact-Highly Negative ImpactBRKCOL-206362 2023 Cisco and/or its affiliates.Al

102、l rights reserved.Cisco Public#CiscoLiveWebex User Provisioning-ComparisonDirectory Sync OptionsSync from OnSync from On-prem ADprem ADDirector ConnectorDirector ConnectorSync from Azure ADSync from Azure ADAzure AD WizardAzure AD Wizard*Sync from Azure ADSync from Azure ADAzure AD AppAzure AD App(S

103、CIM)(SCIM)Sync from Okta DirectorySync from Okta DirectoryOktaOkta(SCIM)(SCIM)Moves,Adds,Moves,Adds,ChangesChanges+Automatic Based on sync schedule+Automatic Immediate in Control Hub+Automatic Immediate in Control Hub+Automatic Immediate in Control HubEase of useEase of use-Initial setup required wi

104、th on-prem Windows Server+All configurations done in Control Hub+Setup in Control Hub and Azure AD+Setup in Control Hub and Okta tenantInfrastructure Infrastructure RequirementsRequirementsoDirectory Connector+None+None+NoneFlexibilityFlexibility+Customization possible(groups,avatars,attribute mappi

105、ng)*+Customization possible(groups,avatars,attribute mapping)oLimited attributes(attribute mapping;no groups or avatars)-Minimum attributes possible(8 attributes;no attribute mapping,groups or avatars)Integration into Integration into business business processesprocessesYes,if users are managed by A

106、ctive DirectoryNoneNoneNone*Recommended over Azure AD App(SCIM)*Most user attributes available with AD Directory ConnectorReferenceReference+Highly Positive Impact+Positive ImpactoNeutral Impact-Negative Impact-Highly Negative ImpactBRKCOL-206363 2023 Cisco and/or its affiliates.All rights reserved.

107、Cisco Public#CiscoLiveDirectory SyncUse directory synchronization to SIMPLIFY user provisioning and managementSync Control Hub,CUCM and CUC users from same directory sourceNEW:Sync cloud directory users(e.g.Azure AD)from Webex Common Identify(CI)to CUCM and CUC via CCUCAlso supported with Webex Call

108、ing DIDirectory ConnectorAzure AD WizardSCIM(Okta,Azure AD App*)CCUC(LDAP/AD,UCM Endusers)BRKCOL-206364*Migrate from Azure ADs Cisco Webex Enterprise App to the Azure AD Wizard using the Azure AD Wizard in Control Hub 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveDirecto

109、ry Sync-ComparisonBRKCOL-2063Functions/FeaturesFunctions/Features(AD)(AD)Directory Directory ConnectorConnectorAzure AD Azure AD Wizard AppWizard AppAzure AD Azure AD ApplicationApplication1 1OktaOkta1 1Sync Users(Create,Delete,Update)Sync Users(Create,Delete,Update)Allows local Webex user creationA

110、llows local Webex user creationFilter/Select users or groupsFilter/Select users or groups-ofof-users to syncusers to syncSoftSoft-Delete/Recover Inactive UserDelete/Recover Inactive User(Q3 CY23)3 3Sync GroupsSync Groups(Q3 CY23)3 3(Q3 CY23)3 3Sync AvatarSync AvatarAttribute Sync/MappingAttribute Sy

111、nc/Mapping(30)(15)(15)(6)(23-Q3 CY23)3 32 2ndndWork Number/Extension AttributeWork Number/Extension Attribute(Q3 CY23)3 3Full&Incremental sync optionsFull&Incremental sync optionsManual/Force sync optionManual/Force sync optionOnOn-Demand User ProvisioningDemand User ProvisioningDryDry-Run(preRun(pr

112、e-check)check)Sync reportSync report2 22 2Support multiple sync sourceSupport multiple sync sourceExclusive sync source/Single source of truthExclusive sync source/Single source of truthSSO ConfigurationSSO ConfigurationDomain VerificationDomain VerificationUsers ManagerUsers ManagerSync Org Contact

113、sSync Org ContactsMultiple EmailsMultiple Emails(Q3 CY23)(Q3 CY23)(Q3 CY23)3 31 1SCIM-based2 2Azure AD Logs3 3SCIM 2.0 API65 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveUser Management Tools1 1Not required if Directory Sync is deployed2 2Requires CCUC3 3CUCM BAT Export

114、4 4Directory Sync and CCUC cannotcannot be deployedWebex Control Hub1 1 Directory Sync for Users(Recommended)Alternate Options:Sync Users from UCM on-premise1,2Import Users using CSV file3,42 21 1Migrate Users to WebexSynchronize User and Organizational ContactsBRKCOL-206366User Authentication 2023

115、Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveUser AuthenticationWebexWebexIdentityIdentityProviderProviderBasic AuthenticationBasic AuthenticationEmail&Webex passwordOptional integration with Duo for MFASingle Sign On(SSO)Single Sign On(SSO)Any auth type supported by the IDP

116、MFACommon user identity across all services/platformsWebexWebexBRKCOL-206368 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveSSO:Simplify User ExperienceIdentityIdentityProviderProvider*Unified Unified CMCMUnity Unity ConnectionConnection3 3rdrdparty party Content Manageme

117、nt Content Management ServicesServicesEmbedded appsEmbedded appsWebex App can connect to multiple services and platforms(Cloud and on-prem)Allows for single authentication,granting user access to the different platforms services:Webex Services:Webex App&Webex MeetingsUC Services:CUCM,CUC&Expressway(

118、MRA)OAuth w/Refresh Token FlowAllows for fewer user loginsWebexWebexBRKCOL-206369*Multiple IDPs(Roadmap)Multiple emails for authentication(Roadmap)2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveSingle Sign On(SSO)SAML 2.0 based(SP initiated form-based REDIRECT/POST author

119、ization code authorization flow)Validated configuration guides for:Active Directory Federation Services(ADFS)DuoF5 Big-IPGoogle AppsMicrosoft AzureOKTAPingFederateShibbolethSimpleSAMLLinks to configuration guides for IdPs listed on this page:https:/ 2023 Cisco and/or its affiliates.All rights reserv

120、ed.Cisco Public#CiscoLiveWebex OAuth Token ManagementWebex service issues the Webex App an OAuth Refresh token at loginThe Refresh token is stored securely on the device and used each time the App needs to fetch a new Access tokenOnce the Refresh token expires,the user will need to re-authenticateCo

121、nsider settings best for your environmentNote:Previously Auto Extend was set to On,now default is OffDefault Webex Refresh token=60 daysConsider the UCM default Refresh token setting(60 days)*Requires Webex Pro PackBRKCOL-206371 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#Cisco

122、LiveUser Activation with SSODefault:Default:New users receive validation email to activateUser validates activationUser sets their passwordUser provides some personal detailsRecommended:Recommended:New users automatically activated w/out user interventionDirectory Connector+Webex SSO+disable automat

123、ic activation emailsValidation of user activation not required if domain isassociated with given organization(domain is verified)Setting password is not required with SSOProviding user details is not required withDirectory ConnectorBRKCOL-206372Webex App Deployment 2023 Cisco and/or its affiliates.A

124、ll rights reserved.Cisco Public#CiscoLiveWebex App DeploymentSupported PlatformsDesktopWindowsWindowsWindows 10Windows 11MacOSMacOSMacOS 10.13 and laterIntel CPUApple M1 CPULinuxLinuxRed Hat EL 8.2,8.3Ubuntu 18.04,20.04,22.04Web AppWeb AppLast 2 major releasesChromeFirefoxEdgeSafariMobileiOS/iPadOSi

125、OS/iPadOSiPhone7 and lateriOS 13.7 and laterVarious iPad ReleasesAndroidAndroid8.0 and laterChromeOSChromeOS(Android app emulated on ChromeOS)BRKCOL-206374 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex App for WindowsUser InstallUser InstallAdmin InstallAdmin Insta

126、ll User downloads the.exe installer from W Runs the installer Webex App is installed to C:usersuserIDAppDataLocalCiscoSparkLauncher Admin permissions NOTNOT required Admin installs the Webex App msi installer to Windows machines via deployment tool(e.g.SCCM)msiexec/i webex.msi ALLUSERS=1/quiet Webex

127、 App installed to C:Program FilesCisco Spark Admin permissions required Required to support QoS best practicesBRKCOL-206375*See BRKCOLBRKCOL-21982198:Deploying the Webex App to your Organization 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveControl Hub Jabber Migration T

128、oolsHelp with migration planning1,3Import or Sync1,2,3CUCM/LDAP users&Org ContactsMigrate Jabber users contacts to Webex AppMigrate Jabber users to Webex App with UCM Calling1,31 12 23 34 41 1Requires CCUC2 2Not required if Directory Sync is deployed3 3Enable Deployment InsightsPlan JabberWebex App2

129、 2Migrate JabberWxA2 2(Calling:Stay on CUCM,Messaging:IMPWbx)“Migration service/tools”1 12 24 4Import/Sync Users1,21,2&Personal ContactsWebex Control Hub3 3BRKCOL-206376*See BRKCOLBRKCOL-20622062:Best Practices for a Successful Migration from Jabber to the Webex AppMove at Your Pace 2023 Cisco and/o

130、r its affiliates.All rights reserved.Cisco Public#CiscoLiveMove At Your Pace3.1Subscribe to the Webex SuiteWebex Suite3.2Design your connectivityconnectivity strategy(public internet,Webex Edge Connect,etc.)3.3Determine your PSTNPSTN design:Local Gateway*,Cloud Connected PSTN Provider,Cisco Calling

131、Plans,or combination.Number porting requirements and timing3.4CUBE/LGW CUBE/LGW design:connect Premise and Cloud users for phased migration and/or leverage on-prem PSTN 3.5Design your Dial PlanDial Plan,Route Groups,LocationsLocations,etc.3.6Inventory existing devicesInventory existing devices:ensur

132、e compatibility or identify device refreshSubscribe to Webex Calling and plan the move3*Capacity considerationsBRKCOL-206378Licensing 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex LicensesEnsure appropriate licenses and quantities are assigned to production OrgVeri

133、fy expiration dates of ALL licensesContact your Cisco Webex Partner or Cisco Account team for informationon:License requirementsLicense details&optionsSubscription optionsPurchasing new/additional licensesMulti-Tenant(MT)View License Usage in Cisco Webex Control Hub*UCM Calling licenses are assigned

134、/applied to CUCM and Unity and not via Control HubBRKCOL-206380 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex LicensesDedicated Instance does not require additional licensingLicensing is based on the number of regionsWebex Callings licensed users can bedeployed on

135、either multi-tenant orDedicated InstanceSized based on the number of users to beprovisioned and can grow as neededReference Links:Dedicated Instance License UsageHow to Activate Dedicated InstanceDedicated Instance(DI)BRKCOL-206381Network Connectivity 2023 Cisco and/or its affiliates.All rights rese

136、rved.Cisco PublicNetwork&Security RequirementsOn-Prem Users:Verify network requirements(ports,protocols,firewall rules,whitelist URLS,bandwidth,etc.)Review/Reuse existing peering connections(e.g.Edge Connect)VPN Users:Optimize AnyConnect Split Tunnel for Cisco WebexRemote/Mobile Users:Deploy MRA for

137、 UC voice servicesCriticalCritical to work with InfoSec/Security teams earlyUser Quality of ExperienceBRKCOL-206383Peering Considerations*See BRKCOLBRKCOL-20942094:Webex Edge Connect Design and Deployment for Webex Meetings and Calling 2023 Cisco and/or its affiliates.All rights reserved.Cisco Publi

138、c#CiscoLiveWebex Calling MTConnectivity Options Primarily delivered over the top(OTT)to the customer premises Option of private peering to address potential reliability,security or quality concernsCustomer BInternetPrivate Peering Webex Edge Connect Partner Network Connect(PNC)Internet OTTWebex Call

139、ingAll usersMobile usersCustomer AHQ and branch usershttps:/ 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Calling DIConnectivity OptionsHQ and branch usersMobile users RequiredRequired to be delivered over a private connection to the customer premise Connection re

140、quires peering via Webex Edge Connect,or Partner Connect,or Virtual Connect OTT access is included to service mobile and remote workers(MRA)Peering is required in each in each geographic regiongeographic region where service is provided to customersInternetAccess Network Webex Edge Connect Partner C

141、onnect Virtual ConnectInternet OTTWebex CallingDedicated InstanceBRKCOL-206386 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Edge ConnectEnterpriseEnterprisePrivate Peering Private Peering ConnectionConnectionCiscoCiscoBenefitsBenefitsPrivate circuit(not over inter

142、net)Deterministic network pathPredictable and stable latencyand jitterGuaranteed bandwidthSpeed options:200M,500M,1G,2G,5G,10GBRKCOL-206387 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Edge ConnectConnectivity OfferingsBGPBGPBGPBGPCloud Exchange Cloud Exchange Pro

143、viderProviderWebex Calling(MT)Webex Calling(MT)Webex MeetingsWebex MeetingsEnterpriseNetworkChoice of Providers:Equinix Megaport(Target Q3CY23)Single Peering for Webex Suite Customers including DI(Target:Q3CY23)Webex Calling(MT and DI)Webex App,Webex Devices,Video Mesh media*Webex Meetings Webex Edg

144、e AudioBRKCOL-206388*Webex App,Webex Devices and Video Mesh Node require Internet access for signaling 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Calling DI Virtual ConnectDC1InterneteBGPDC2eBGPGRE over IPSecGRE over IPSecWebex CallingDedicated InstanceSite-3(Re

145、mote)(Remote)Site-2(Hub)(Hub)Customer ASite-1(Hub)(Hub)Capacity Calculation per TunnelCapacity Calculation per TunnelTotal bandwidth based on rate limiting per tunnel:Total bandwidth based on rate limiting per tunnel:250 Mbps250 Mbps*Two Hub sites are recommended Two Hub sites are recommended for be

146、tter redundancy,but one Hub site with two tunnels is also a supported deployment modeBRKCOL-206389*For calls between Dedicated Instance(DI)endpoints(on-prem-on-prem),the media will flow within the Customers LAN/WAN.*The media will flow through the tunnel for DI on prem endpoints in following scenari

147、osCCPP PSTNWebex Calling to DI endpoints calling and vice versaIntegrated Audio PSTN Considerations 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWhat is PSTN ConnectivityMake local,long distance,international,and emergency callsRegister and maintain your emergency servi

148、ces addressReceive incoming calls through unique telephone numberPort over an existing telephone numberPSTNPSTNBRKCOL-206391 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLivePSTN FlexibilityGlobal coverage,optimized for cost and qualitySupport multiple PSTN providersDefine

149、PSTN providers at the location levelCentralized management with Control HubBRKCOL-206392 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveIntegrated and flexible calling plansConsume the way you wantPremises Based PSTNCloud Connected PSTN Provider Cisco provided PSTN servic

150、es Single offer from Cisco through partners Order new numbers directly in Control Hub:U.S.,Canada,Europe,Australia&New Zealand Easy automated,fully integrated and centralize management from Control Hub Continues to use existing equipment with existing PSTN/calling service Supports remote branch offi

151、ces Manage phone numbers in Control Hub Buy directly from a cloud-connect PSTN/calling provider that is Cisco certified Select provider on site-by-site basis Manage phone numbers in Control HubCisco Calling Plans(Cisco PSTN)*PartnerPartner Calling PlansCiscoCisco Calling Plans*Currently MT OnlyBRKCO

152、L-206393 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Calling PSTNWebex Calling Multi-Tenant onlyonlyPSTN access integrated in the Webex Calling cloud Single offer thru Cisco or Partner and simply provisioned in Control HubCisco Calling Plan:19 countries more to c

153、omeCustomer siteEndpointsAccessNetworkCisco Cisco Calling Calling PlansPlansGet Started with the Cisco Calling PlanBRKCOL-206394*See Reference slides for support countries 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCisco Calling Plans19 countries with more coming soon

154、https:/ PSTN optionsCisco PSTN95BRKCOL-2063ReferenceReference 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCustomer siteEndpointsAccessNetworkWebex Calling PSTNPSTN access through peering with a selection of Cloud Connected partners integrated into the Webex Calling clo

155、ud Partner helps enterprise procure and provision PSTN Available to service providers to serve customers with locations outside of their PSTN footprintCloud Connected PSTN(CCPP):65+CountriesPeering DC 1CCPPCCPPPSTN PSTN CCPPCCPPPSTNPSTNPeeringDC2Cloud Connect for Webex Calling:Global AvailabilityBRK

156、COL-206396*See Reference slides for support countries 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCloud Connected PSTN65+countries Cisco-certified providersFlexible PSTN optionsCloud Connected PSTN97BRKCOL-2063ReferenceReferencehttps:/ 2023 Cisco and/or its affiliates.

157、All rights reserved.Cisco Public#CiscoLiveWebex Calling PSTNPSTN access through a Local Gateway device at the customer site and the customers PSTN service(SIP Trunk,PRI,etc.)PSTN service decoupled from Webex Calling serviceBYoPSTN(Local Gateway):117+Countries Customer 1Customer 1LocalLocalGatewayGat

158、ewayWebex endpointsPartner Xs OfferPartner Xs OfferPSTNAccessNetworkBRKCOL-206398*See Reference slides for support countries 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveLocal gateway117+countries BYOCFlexible PSTN optionsBYoPSTN(Local Gateway)99BRKCOL-2063ReferenceRefe

159、rencehttps:/ 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Calling PSTNPartner hosts and manages customers Local Gateway(e.g.,vCUBE)-connected OTT to Webex CallingNot recommended if on-premises PBX or SBC is present(requires VPN between Partner DC and customer netw

160、ork)Partner hosted Local GatewayWebex CallingWebex Calling e endpointsndpointsCustomer 1Customer 1Webex CallingWebex Calling e endpointsndpointsCustomer 2Customer 2InternetInternetPartner Xs data centerPartner Xs data centerVirtualizedVirtualizedlocal GWslocal GWsCustomer 1sCustomer 1sSIP trunkSIP t

161、runkCustomer 2sCustomer 2sSIP trunkSIP trunkNo IP connectivity required!PSTN Provider 2PSTN Provider 1BRKCOL-2063100On-Prem Calling Integration 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveSimplifying the JourneyCentralized enterprise dial plansConfigure advanced Enterp

162、rise dial plans to optimize on-network call routingTrunks and route groupsGeo-redundant routing policies for enterprise trunksScale call traffic to the PSTN using geo-redundant trunk groups across enterprise sitesMedia optimization ICE for calling media Regional media for cloud connected PSTNCentral

163、ized calling analytics Usage,call quality*Phased transition to the cloud:Hybrid DeploymentMessagingRoom device Cloud callingCisco UCMSingle PlatformAdvantageHybrid-migration journeys from on-prem PBX to cloud calling:site-by-site or user-by-user*Dependent on deployment model and devices3rdparty PBXW

164、ebex CloudBRKCOL-2063102 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCallingLocal Gateway Dial Plan IntegrationEnterprise dial plan on Unified CM needs to deterministically send Webex Calling destinations to Webex Calling via Local GatewayDial plan has to support“typic

165、al”dialing habits to reach Webex Calling destinationsWebex Calling destinations need to be regularly regularly updated during transitionupdated during transitionperiod as users move to Webex CallingSite 1Local GWLocal GWSite 3Site 2InternetInternetEnterprise XCCPPCCPPCiscoCiscoCalling PlanCalling Pl

166、anPSTNPSTNBRKCOL-2063103 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveInterworking w/on-premises Unified CM required during transition periodConnect Unified CM to dedicated instance or multi-tenant?ConsiderationsDedicated instance not meant to act as tandem(session mana

167、ger)Where do the majority of the users live?Capabilities:SIP/SIMPLE presence,CCNR/CCBS,PSTN:(ab)use CCPP for prem users using DI as transit?Use prem PSTN for both,Webex Calling and Di?Multi-tenant can route between users on dedicated instance and on-premises Unified CM using Webex Calling dial plans

168、Prem and Cloud InterworkingCallingUnified CM On-Premises,Webex Calling and Dedicated InstanceBRKCOL-2063104*See BRKCOLBRKCOL-27872787:Planning and Designing Successful Cloud Calling Deployments with Webex Calling*See BRKCOLBRKCOL-24812481:Successful Migrations from Unified CM to Webex CallingDevice

169、Inventory 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveExisting Device InventoryIdentify models and hardware revs of existing on-prem UCM phonesIdentify which can be migrated and which need to be replacedWebex Calling MT phones run MPP firmware only a subset of IP phone

170、 models are supportedWebex Calling DI phones run Enterprise firmware support the same phone models as on-premise UCMVerify support of any 3rdparty and/or analog devicesDetermine plan for unsupported phones/devicesReplaceMove user to soft clientBRKCOL-2063106 2023 Cisco and/or its affiliates.All righ

171、ts reserved.Cisco Public#CiscoLiveControl Hub ToolsUse the Migrate Enterprise phones to Multiplatform(MPP)firmware tool in Control HubIdentify eligible and ineligible phones to migrateDevice Migration Eligibility Check107BRKCOL-2063*See BRKCOLBRKCOL-20642064:Migrating IP phones from Unified Communic

172、ations Manager(on-premises)to Webex Calling(cloud)by a TAC engineer 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveRun a migration task with the“Generate device license only”optionStop at the Device Eligibility ScreenControl Hub ToolsDevice Migration Eligibility Check108B

173、RKCOL-2063Export results 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWhat about the devices showing as“Unknown”?Use Cisco IP Phone Readiness Tool developed by TACMustMust run on-premise or with access to CUCM and the IP phonesOption to turn on web access to get more ac

174、curate infoDownload hereOnly bestbest-effortsefforts supportControl Hub ToolsDevice Migration Eligibility Check109BRKCOL-2063 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveIdentifies which Cisco IP Phones can be converted to Multiplatform phone(MPP)firmwareBased on phone

175、 models and hardware versionsWeb Access on phone MUSTMUST be enabledResults provide phonedetails identifying whichsupport MPPControl Hub ToolsCisco IP Phone Readiness Tool110BRKCOL-2063 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive4Move At Your Pace4.1Configure Webex Ca

176、lling environment(locations,PSTN,dial plan,location services,etc.)*4.2Establish connectivity model 4.3Configure cloud integrations with 3rd parties(Call Recording,e911,Paging,etc.)4.4Validate configurations with selected PoC users4.5Migrate users(Pilot users Production users)4.5a Migrate users exist

177、ing device firmware*4.5b Migrate users to Webex Calling using export data from UCM*4.5c Activate numbersStart moving cloud ready users/devices leveraging built-in migration tools*Leverage migration tools*See BRKCOLBRKCOL-27872787:Planning and Designing Successful Cloud Calling Deployments with Webex

178、 Calling*See BRKCOLBRKCOL-24812481:Successful Migrations from Unified CM to Webex CallingBRKCOL-2063111 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive5Move At Your Pace5.1 Configure analog devices,common area phones,specialty devices5.2 Leverage Webex APIs to develop spe

179、cific integrations and workflows5.3 Configure advanced Call Queueing with reporting and migrate UCCX agents for simpler call centers5.4 Consume ecosystem partner solutions needed for your vertical users5.5 Decommission your premise systemMigrate remaining users at your own paceBRKCOL-2063112*See BRK

180、COLBRKCOL-30153015:Agile Management of Webex Calling-Theres an API for that 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive Certificate management Alerts Cloud based Web RTMT Cloud based CDRs Visibility on usage data and analyticsVALUE ADDED Modern experience Streamlined

181、operations Access to App Hub integrations Consistent experience across prem&cloud telephony One application multiple workloadsCONNECT TO CLOUD Simplification by design Access to the Webex Suite apps(polling,webinar,events etc.)PSTN consolidation and optimization Assessment of connectivity needsVALUE

182、 ADDED Sustainability Modern devices Ready for growth Continued innovation from cloud roadmap and integrations Global coverage Streamlined operations Cloud based location&user services Cloud based integrations Mobility Cloud based PSTNMOVE AT YOUR PACEEach Step Adds ValueBenefits to you after comple

183、ting each stepBRKCOL-2063113 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebexGo for ultimate mobile experienceGrowth-ready without frictionCloud managed local survivabilityContinued innovation with Cloud integrationsModern devicesWorkloads consolidationPSTN consolidat

184、ionSustainabilityOperational efficiency with Webex APIsKeep Adding ValueMigration is just the beginning continue adding valueBRKCOL-2063114Migration Strategy 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive UCM Calling Webex App phone services Registered to UCM*Phones Regi

185、stered to CUCMWebex Calling Journeys(From On-prem CUCM)1 1Option 1:Option 1:Single phase migrationOption 2:Option 2:Two phase migrationPhase 1On-PremisesCUCM1 1Multi-tenant or Dedicated Instance;May also include Messaging and/or Meetings workloadsOn-PremisesCUCMOn-PremisesCUCM UCM Calling Jabber CUC

186、M Registered Phones*Note:If IM&P messaging is required for specific features or compliances,users can stay on Jabber with Dedicated InstanceBRKCOL-2063116 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Calling Journeys(From On-prem CUCM)1 1Option 1:Option 1:Single p

187、hase migrationOption 2:Option 2:Two phase migrationPhase 1On-PremisesCUCM1 1Multi-tenant or Dedicated Instance;Can also include Messaging and/or Meetings workloadsOn-PremisesCUCMOn-PremisesCUCM UCM Calling Jabber CUCM Registered Phones UCM Calling Webex App phone services Registered to UCM*Phones Re

188、gistered to CUCM*Note:If IM&P messaging is required for specific features or compliances,users can stay on Jabber with Dedicated InstanceBRKCOL-2063117Phase 2 Webex Calling(MT and/or DI)Webex App phone services Registered to Webex*Phones Registered to WebexMigrate to the Webex AppPhase 1 2023 Cisco

189、and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveON-PREMISESREMOTEUCM Calling:High-Level Transition Map Note:This map is a visual representation of the workload transition(s),highlighting the primary architectural changes during the deployment.Cisco Jabber0Cisco Webex1ON-PREMISESREMOT

190、E*See Reference slides in handout for transition journey detailsBRKCOL-2063119 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMigration PrepMigration PrepDiscover&Discover&DesignDesignReview Jabber Users Collab WorkloadsWebex App Client Requirements Protocol Hander Integr

191、ation Jabber IntegrationsUCM Calling:Webex App JourneyPrePre-MigrationMigrationAnalytics Analytics DeploymentDeployment Cloud-Connected UC Jabber TelemetryMigrateMigrateWebex Webex Control Hub Control Hub SetupSetupApplications Applications ReadinessReadiness(CUCM,Expwy,&(CUCM,Expwy,&CUC Servers)CUC

192、 Servers)Plan&PrepPlan&PrepDeploy&Deploy&ConfigureConfigure(CUCM,Expwy,&(CUCM,Expwy,&CUC Servers)CUC Servers)MigrateMigrateDecomDecom Create/Verify Production Webex Org Verify/Claim Domain(s)Claim Users Auto License Templates Deploy SSO User Provisioning Directory Sync Directory Connector,SCIM CCUC

193、Manual,CSV API Configure Users Phone Numbers Webex App Deployment Options Develop Migration Plan Develop Acceptance Test Plan Stage Webex App Installation File POC/PilotConfigure Webex Users/Calling Settings Verify CUCM/Expwy Configs Webex App Update Schedule End User Comms/Training Migrate Users Ja

194、bber to Webex App Acceptance Testing Migrate User/Org Contacts Update Protocol Handlers for 3rdParty App Cross-Launch Remove Jabber from Users DevicesWebex Org Webex Org SetupSetup Verify Licenses Software Versions(CUCM,Expwy,CUC)Authentication Method(CUCM/CUC)Deploy SSO SSO OAuth w/Refresh Token Fl

195、ow Config(CUCM,Expwy,CUC)MRA DeploymentNetwork&Network&Security Security ReadinessReadiness Validate Network Connectivity Security&InfoSec Approvals Verify/Update Internal/External Voice Domains Validate DNS SRV RecordsCUCMCUCMRequired ActivityRecommended ActivityOptional ActivityMigration ReadyMigr

196、ation ReadyBRKCOL-2063120Migrate to the Webex CallingPhase 2 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveUnified CM(On-prem Calling)0Webex Calling:High-Level Transition Map Webex Calling MT/DI3Unified CM+Webex Calling MT/DI1,2Internet3 3 Option to use Jabber but recomm

197、ended to migrate to the Webex App121 1 ILS to integrate on-prem CUCM with Webex Calling DI clusters2 2 Required for a phased migration not a flash-cut migrationNote:This map is a visual representation of the workload transition(s),highlighting the primary architectural changes during the deployment.

198、WebexCalling MT/DI*See Reference slides in handout for transition journey detailsBRKCOL-2063122WebexCalling MT/DI 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMigrateMigrateMigrateMigrateWebex Calling MT:JourneyPrePre-MigrationMigrationAnalytics Analytics DeploymentDepl

199、oymentWebex Org Webex Org SetupSetupWebex Webex Control Hub Control Hub SetupSetupNetwork&Network&Security Security ReadinessReadinessMigration PrepMigration PrepDiscover&Discover&DesignDesignDeploy&ConfigureDeploy&ConfigureDecomDecomPlan&PrepPlan&PrepCUCM Cloud-Connected UC Jabber Telemetry Create/

200、Verify Production Webex Org Region Selection(FTSW)Add/Verify Licenses Verify/Claim Domain(s)Claim Users Deploy SSO Auto License Templates User Provisioning Directory Sync Directory Connector,SCIM CCUC Manual,CSV API Configure Users Phone Numbers Validate Network Connectivity Edge Connect Partner Con

201、nect OTT Security&InfoSec ApprovalsUX ChangesFeature Mapping Webex App Client Types Routing,PSTN,CUCM/PBX InterworkingWebex Calling Locations,Features,Services Emergency Calling 3rdParty Integrations API Integrations Contact Center Requirements CUCM/PBX Data Extraction/Analysis User,Phone,Gateway Va

202、lidation Protocol Handler IntegrationsCalling Features&ServicesLocationsSitesServicesFeaturesPSTN(Cisco,CCP,LGW,3rdParty SBC)User&Device Settings End User Comms/Training Migrate Users,Apps&Phones Jabber to Webex App1 Phone FW Updates Ent MPP PSTN Number Porting Acceptance Testing Update/RemoveOn-pre

203、m Infrastructure Configs Migrate User/Org Contacts Update Protocol Handlers for 3rdParty App Cross-Launch Webex App Deployment Options Develop Migration Plan Develop Acceptance Test Plan Update Phone/Gateway/App Software or FW Stage Webex App Installation File POC/Pilot Remove Jabber from Users Devi

204、ces Decommission On-prem HW CUCM Servers/PBX Expwy Servers CUC Servers PSTN Gateways Decommission Legacy Phones Remove On-prem/MRA DNS SRV records Update DHCP Scopes(Option 66/150)Required ActivityRecommended ActivityOptional ActivityMigration ReadyMigration ReadyAdd Phone NumbersEmergency CallingRe

205、dSky 3rd Party Integrations API Integrations CUCM/PBX Interop-LGW Webex App Update Schedule1 1Recommend migrating app before calling migrationBRKCOL-2063123 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveMigrateMigrateMigrateMigrateWebex Calling DI:JourneyPrePre-Migration

206、MigrationMigration PrepMigration PrepWebex Webex Control Hub Control Hub SetupSetupApplication Application ReadinessReadiness(DI CUCM,Expwy,(DI CUCM,Expwy,&CUC Servers)&CUC Servers)Discover&Discover&DesignDesignDeploy&ConfigureDeploy&Configure(DI CUCM,Expwy,&CUC Servers)(DI CUCM,Expwy,&CUC Servers)D

207、ecomDecom Create/Verify Production Webex Org Region Selection(FTSW)Verify Licenses Verify/Claim Domain(s)Claim Users Auto License Templates Deploy SSO User Provisioning Directory Sync Directory Connector,SCIM CCUC Manual,CSV API Configure Users Phone NumbersUX ChangesFeature ValidationWebex App Clie

208、nt TypesDial-plan,Call Routing,PSTN,CUCM/PBX InterworkingDI CUCM,Expwy,CUC Emergency Calling 3rdParty Integrations API Integrations Contact Center Requirements CUCM/PBX Data Extraction/Analysis User,Phone&Gateway Validation Protocol Hander IntegrationsVerify Base Configs Webex Calling,DI(UC Infra)DI

209、 Infrastructure Configs Sites/Device Pools Calling Features&Services Dial-plan/Call Routing Etc.Webex Calling Locations Services UsersPSTN(CCP,LGW,3rdParty SBC)User&Device Settings End User Comms/Training Migrate Users,Apps&Phones Jabber to Webex App1 Acceptance Testing Update Phone FW to DI Version

210、 PSTN Number Porting Migrate User/Org Contacts Update Protocol Handlers for 3rdParty App Cross-Launch Remove Jabber from Users Devices Decommission On-prem HW CUCM Servers/PBX Expwy Servers CUC Servers PSTN Gateways Decommission Legacy Phones Remove On-Prem/MRA DNS SRV RecordsWebex Org Webex Org Set

211、upSetup Verify Licenses Verify Software Versions Deploy SSO SSO OAuth w/Refresh Token Flow Config User Provisioning(CUCM,CUC)Directory Sync Webex DI Directory Services Complete MRA DeploymentNetwork&Network&Security Security ReadinessReadiness Validate Network Connectivity Edge Connect Virtual Conne

212、ct Partner Connect Security&InfoSec ApprovalsPlan&PrepPlan&Prep DI Infrastructure CertificatesEmergency Calling RedSky CER 3rdParty Integrations API Integrations CUCM/PBX Interop LGW Webex App Update ScheduleCUCMRequired ActivityRecommended ActivityOptional ActivityMigration ReadyMigration Ready Dep

213、loyment Options DNS SRVs for DI(Conditional Forwarders/New Records)Update DHCP Scopes(Option 66/150)Develop Migration Plan Develop Acceptance Test Plan Update Phone/Gateway/App Software or FW Stage Webex App Installation File POC/PilotBRKCOL-20631241 1Recommend migrating app before calling migration

214、Migration Tools 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveControl Hub Migrations Options1.Control Hub Tools:users,contacts,devices,app,etc.2.Webex APIs:add/modify/delete3.Manual:Batch/Bulk OperationsWebex APIsWebex APIshttps:/ HubControl HubManual Batch/BulkManual Ba

215、tch/BulkControl Hub ToolsControl Hub ToolsBRKCOL-2063126 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveChange softclients&messaging to Webex(calling stays UCM).Change calling,messaging and softclients to Webex.Migrate UCM users,devices,locations,numbers.Change phone firm

216、ware to Webex with less screens,clicks&time.Control Hub migration tools1 12 23 34 45 5Run pre-migrate checks on my on-premises.Migrate or sync my Users&Org/Personal Contacts.BRKCOL-2063127*UCM Feature Insights Tool(Roadmap)2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveYa

217、rn LabsPre-assessment-https:/www.yarnlab.io/preyarnWrangler for DI-https:/www.yarnlab.io/wranglerKurmiUC Provisioning and Migrations-https:/www.kurmi- Migrations-https:/tuki.io/uc-migration/3rdParty Migration ToolsMITVoice and UC Migrations-https:/www.mit-tech.co.uk/ucentric-voice-migration/Akkadian

218、 LabsUC Communications Provisioning-https:/ LABCOLLABCOL-2006:2006:Efficiently use Wrangler and COBRAS tools to migrate to Webex Calling-Dedicated Instance 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Setup AssistUser migration done by the expertsIdentify stakehol

219、ders and escalation pathConduct internal and external recurring calls to keep project on trackIdentify risk and communicate resolution planIdentify dependencies and pre-requisites needed for successCoordinate resourcesProduce and publish tracker of action items with owners and timeline*Provide guida

220、nce on equipment*Verify device compatibility with Webex CallingShare Webex Calling network requirementsExtract current configuration from source system or work with Customer to gather this information*Transform configuration information and configure Webex Calling(pre-stage)Develop migration plan to

221、 fit customers business requirementsOnsite resource swaps out equipment if needed*Cisco assists customers with firmware upgrades for existing equipmentNumbers are portedCisco validates all devices register to Webex CallingCustomer performs Test PlanCisco resolves any issues discovered during testing

222、Led by PMOLed by Migration TeamLed by Migration Team&Partner/CustomerGo Llive EnablementMigration ServicesProject ManagementBRKCOL-2063129Conclusion 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicKey Take AwaysStart nowConnect on-prem to Webex CloudBase Webex configurationLeverage

223、new capabilitiesTransition to Webex App firstStructured,repeatable approachAddress longer activities(connectivity,PSTN,SSO,etc.)Leverage tools and/or partner servicesBRKCOL-2063Additional Education 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCisco Live US 2023IBOCOL-11

224、20:Webex Calling:What Do You Want to Know?PSOCOL-1018:Seamlessly move to cloud calling without business disruption or compromiseBRKCOL-2065:Webex Calling-How do I begin?BRKCOL-2787:Planning and Designing Successful Cloud Calling Deployments with Webex CallingBRKCOL-2481:Successful Migrations from Un

225、ified CM to Webex CallingBRKCOL-2064:Migrating IP phones from Unified Communications Manager(on-premises)to Webex Calling(cloud)by a TAC engineerOther Recommended SessionsBRKCOL-2063133 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCisco Live US 2023IBOCOL-2010:Cloud Con

226、nected UC:The Bridge to Migrate Your On-Premises Solution to Webex CallingBRKCOL-2007:Authentication,Authorization and Provision for Cisco CollaborationBRKCOL-2062:Best Practices for a Successfully Migration from Jabber to the Webex AppBRKCOL-2198:Deploying the Webex App to your OrganizationBRKCOL-2

227、993:Enabling Site Survivability for Webex CallingOther Recommended SessionsBRKCOL-2063134 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCisco Live US 2023BRKCOL-2094:Webex Edge Connect Design and Deployment for Webex Meetings and CallingBRKCOL-2057:Understanding Network

228、Security Requirements for Webex TrafficBRKCOL-2068:Cisco IP Phones,headsets,and peripherals:The product updates that we all need to knowBRKCOL-2067:Calling Interoperability with Microsoft TeamsBRKCOL-3015:Agile Management of Webex Calling-Theres an API for thatOther Recommended SessionsBRKCOL-206313

229、5 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCisco Live US 2023BRKCOL-3012:Troubleshooting the Webex client LoginBRKCOL-3117:Troubleshooting Webex Authentication and ProvisioningBRKCOL-3009:Troubleshooting UCM Calling in Webex App Like a TAC EngineerBRKCOL-2812:Troubl

230、eshooting Webex Calling Premises-based PSTNLABCOL-2006:Efficiently use Wrangler and COBRAS tools to migrate to Webex Calling-Dedicated InstanceOther Recommended SessionsBRKCOL-2063136 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveFill out your session surveys!Attendees w

231、ho fill out a minimum of four session surveys and the overall event survey will get Cisco Live-branded socks(while supplies last)!These points help you get on the leaderboard and increase your chances of winning daily and grand prizesAttendees will also earn 100 points in the Cisco Live Challenge fo

232、r every survey completed.BRKCOL-2063137 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicContinue your educationVisit the Cisco Showcase for related demosBook your one-on-oneMeet the Engineer meetingAttend the interactive education with DevNet,Capture the Flag,and Walk-in LabsVisit t

233、he On-Demand Library for more sessions at www.CiscoL you#CiscoLive 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive140Gamify your Cisco Live experience!Get points Get points for attending this session!for attending this session!Open the Cisco Events App.Click on Cisco Live

234、 Challenge in the side menu.Click on View Your Badges at the top.Click the+at the bottom of the screen and scan the QR code:How:1234140 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicBRKCOL-2063#CiscoLive 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveUC

235、M Calling:Readiness Checklist3 3Minimum:*CUCM:11.5(1)SU3/12.5(1)-or-11.5(1)SU8/12.5(1)SU3(for iOS)*Expressway:X8.11.4/X12.5.0CUCM 12.5(1)or later required for secure calling(SIP OAuth)-SIP and mediaCUCM 12.5(1)SU4 or later and Expressway X14.0 or later recommended for best mobile SSO experience1 1SS

236、O required on Expressway if enabled on CUCM for Mobile and Remote Access(MRA)2 2SSO required on CUC if enabled on CUCMChecksChecksRequiredRequiredProduction Webex OrgRequired Licenses Available in UC ApplicationsNetwork Connectivity(to Webex)-Protocols,Ports,BandwidthSecurity/InfoSec ApprovalsCUCM/C

237、UC Authentication MethodVerify Internal and External Voice Domains are the SameValidate DNS ConfigurationsVerified Domain(s)(Best Practice)Claimed Domain(s)(Best Practice)Claim Users (Best Practice)Auto License Templates (Best Practice)SSO Enabled (Best Practice)WebexCUCMExpressway1 1Unity Connectio

238、n2 2ChecksChecksRequiredRequiredUser Provisioning WebexDirectory Sync (Best Practice)Webex-Directory Connector(AD),SCIM(Azure AD,Okta),CCUC,APICUCMUnity ConnectionUsers Phone Numbers Configured in Control HubUC Analytics EnabledCCUCJabber TelemetrySoftware Versions3 3CUCMExpresswayUnity Connection(a

239、lign with CUCM version)SSO OAuth w/Refresh Token Flow(Best Practice)CUCMExpresswayUnity ConnectionMRA for remote usersMandatoryHighly RecommendedOptionalBRKCOL-2063142 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveReview Types of Jabber Users&RequirementsCalling only,Mes

240、saging only,Full UC,etc.Webex App Client RequirementsDesktopMobile(iOS and Andriod)VDI3rd Party App Cross-launch(Protocol Handlers)Jabber IntegrationsWebex Users/Calling SettingsUC Profiles,Calling licenses,Org Calling settings,Client settings,etc.UCM Calling:Migration Prep ConsiderationsReview On-p

241、rem UC ConfigurationsCUCM End user configs,ILS,Home cluster,Jabber XML Config,Service Profiles,Security Profiles,Push Notifications,etc.Expressway Zones,Call routing,etc.UnityDeployment Options for Each Client TypeUser drivenAdmin software pushDeployment PlanPOC feature validation/testing,deployment

242、 testing,etc.Pilot size,success criteriaProduction rollout planUser/Solution Acceptance Test PlanBRKCOL-2063143 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Calling MT:Readiness ChecklistChecksChecksRequiredRequiredProduction Webex OrgWebex Calling Region Selectio

243、n(FTSW)Required Licenses Available in WebexNetwork Connectivity(to Webex)-Protocols,Ports,BandwidthEdge Connect,Partner Connect,Over-the-Top(OTT)Users Phone Numbers Configured in WebexSecurity/InfoSec ApprovalVerified Domain(s)(Best Practice)Claimed Domain(s)(Best Practice)Claim Users(Best Practice)

244、ChecksChecksRequiredRequiredAuto License Templates (Best Practice)SSO Enabled(Best Practice)WebexUser Provisioning-WebexDirectory Sync (Best Practice)Webex-Directory Connector(AD),SCIM(Azure AD,Okta),CCUC,APIUC Analytics EnabledCCUCJabber TelemetryMandatoryHighly RecommendedOptionalBRKCOL-2063144 20

245、23 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Calling MT:Additional ConsiderationsUnderstand UX ChangesUser&Location Calling Feature/Service RequirementsRedefine Requirements?Map Existing Features to Webex Calling FeaturesUser Calling SettingsOrg Settings,Client sett

246、ings,etc.#of Sites,Site Requirements,etc.Webex App Client RequirementsDesktopMobile(iOS and Android)VDIDial-plan&Call RoutingCurrent Dialing Habits vs New/Improved Dialing HabitsSimplify?PSTNCisco PSTN,CCP,BYoPSTN(LGW or 3rdparty SBC),Partner PSTNIf/When to Migrate to Cloud PSTNLGWs-Sizing,Quantity,

247、Reuse,RedundancyOn-prem CUCM/PBX Integration(Local GW)Phased Migration or Long-term?Prem-to-Cloud Call Routing,Dial-plan,Trunks,Scale,Redundancy,etc.Device Inventory/ValidationPhone ModelsAnalog Gateways3rdParty Phones/DevicesSoftware/Hardware UpgradesExisting CUBEs or LGWsLegacy IP Phone RefreshJab

248、ber to Webex AppLatest or Recommended VersionBRKCOL-2063145 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Calling MT:Additional Considerations3rd Party App Cross-launch(Protocol Handlers)3rdParty IntegrationsEmergency/911 ServicesRequirements,Existing Solution,RedS

249、ky?Recording,Paging,etc.API IntegrationsIn-house Tools,IntegrationsContact Center RequirementsExisting Solution&RequirementsUse Webex Calling Group Call Management FeatureAgent Call ControlPSTNInterop with Webex Calling MTMigrating to Cloud?When?Deployment Options for Each Client TypeUser drivenAdmi

250、n software pushDeployment PlanPOC feature validation/testing,deployment testing,etc.Pilot size,success criteriaProduction rollout planUser/Solution Acceptance Test PlanBRKCOL-2063146 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Calling DI:Readiness Checklist1 1SSO

251、 required on Expressway if enabled on CUCM for Mobile and Remote Access(MRA)2 2SSO required on CUC if enabled on CUCMChecksChecksRequiredRequiredProduction Webex OrgWebex Calling Region Selection(FTSW)Required Licenses Available in Webex and UC ApplicationsNetwork Connectivity(to Webex)-Protocols,Po

252、rts,BandwidthEdge Connect,Virtual Connect,Partner ConnectSecurity/InfoSec ApprovalsRequired Licenses Available in UC ApplicationsVerified Domain(s)(Best Practice)Claimed Domain(s)(Best Practice)Claim Users (Best Practice)Auto License Templates (Best Practice)SSO Enabled (Best Practice)WebexCUCMExpre

253、ssway1 1Unity Connection2 2ChecksChecksRequiredRequiredSSO OAuth w/Refresh Token Flow(Best Practice)CUCMExpresswayUnity ConnectionUsers Phone Numbers Configured in WebexUser ProvisioningWebexCUCMUnity ConnectionDirectory Sync (Best Practice)Webex-Directory Connector(AD),SCIM(Azure AD,Okta),CCUC,APIC

254、UCM Webex DI Directory Service3 3Unity Connection Webex DI Directory Service3 3Verify Software Versions4 4CUCMExpresswayUnity ConnectionMRA for remote users3 3Requires Webex users to be synced via Azure AD or Directory Connector4 4Cisco deploys,maintains and upgrades all UC software-understand what

255、versions are deployedMandatoryHighly RecommendedOptionalBRKCOL-2063147 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Calling DI:Additional ConsiderationsUnderstand UX ChangesUser&Location Calling Feature/Service RequirementsRedefine Requirements?User Calling Settin

256、gsOrg Settings,Client settings Org settings,etc.#of Sites,Site Requirements,etc.Dial-plan&Call RoutingCurrent Dialing Habits vs New/Improved Dialing HabitsSimplify?PSTNCCP,BYoPSTN(LGW or 3rdparty SBC),Partner PSTNIf/When to Migrate to Cloud PSTNDevice Inventory/ValidationPhone ModelsAnalog Gateways3

257、rdParty Phones/DevicesOn-prem CUCM/PBX Integration(Local GW)Phased Migration or Long-term?Prem-to-Cloud Call Routing,Dial-plan,Trunks,Scale,Redundancy,etc.Software/Hardware UpgradesIP PhonesGatewaysJabber to Webex AppLatest or Recommended VersionVerify Base ConfigsWebex CallingDI(UC Infrastructure)B

258、RKCOL-2063148 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveWebex Calling DI:Additional Considerations3rd Party App Cross-launch(Protocol Handlers)3rdParty IntegrationsEmergency/911 ServicesRequirements,Existing SolutionRedSky,CERRecording,Paging,etc.API IntegrationsIn-h

259、ouse Tools,IntegrationsContact Center RequirementsExisting Solution&RequirementsUse Webex Calling Group Call Management FeatureAgent Call ControlPSTNInterop with Webex Calling DILGWs-Sizing,Quantity,Reuse,Redundancy Migrating to Cloud?When?Deployment Options for Each Client TypeUser drivenAdmin software pushDeployment PlanPOC feature validation/testing,deployment testing,etc.Pilot size,success criteriaProduction rollout planUser/Solution Acceptance Test PlanBRKCOL-2063149