埃森哲：2020年加速5G未來商業 - 埃森哲（英文版）（16頁）.pdf

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1、Provocative thinking, transformative insights, tangible outcomes ACCELERATING THE 5G FUTURE OF BUSINESS The possibilities sound endless but what do businesses actually expect (and worry about) from next generation connectivity? 2ACCELERATING THE 5G FUTURE OF BUSINESS From the launch of the first 5G

2、devices to trials of city hotspots, 2019 was the year 5G truly caught hold of the publics attention. And over the next decade and beyond, we will continue to see consumers, business, the economy and society transformed by 5Gs capabilities. As organizations around the world are already discovering, 5

3、G will drastically alter how they operate and compete, unlocking entirely new use cases and business models across industry verticals. But the path to a 5G future is paved with many challenges. To lead the race, businesses in every industry need to get ready now for the coming 5G revolution. So what

4、 are global businesses actually looking to see from 5G in the coming years and how will they go about overcoming the difficulties they encounter? Thats what Accenture set out to discover in our latest research, building on our 2019 5G study. From expectations and concerns, to plans for implementatio

5、n, heres what we unearthed. ACCELERATING THE 5G FUTURE OF BUSINESS3 GREAT EXPECTATIONS: ATTITUDES TO 5G 4ACCELERATING THE 5G FUTURE OF BUSINESS If theres one thing most decision makers can agree on, its that 5G wont just change the game it will create a more seismic impact than any wireless technolo

6、gy evolution to come before it. Eight in ten (79%) businesses believe that 5G will have a significant impact on their organization, of which 57% believe it will be revolutionary whereas less than a quarter (24%) felt the same about 4G. And expectations around 5G arent just high: theyre also richly v

7、aried. Eight in ten (79%) agree that 5G will help them become more connected in what they do, while 78% believe it will create opportunities for new business. Its also expected to bring productivity gains (77%), benefits for society as a whole (76%), and improvements in operations, such as monitorin

8、g new areas of the business. Meanwhile, in terms of tangible outputs from 5G, theres plenty to be excited about and the majority of respondents believe these benefits will be seen within the next four years: Percentage of businesses who expect the following to happen within the next four years Give

9、mobile employees the support they need when they are out in the field Upgrade to 5G phones and networks so employees can use crucial mobile applications faster and with more reliability Create more flexible networks for our employees - potentially replacing leased lines and WIFI Allow employees to w

10、ork remotely Create new applications capable of monitoring and controlling remote sites and equipment 24/7 Adopt new connected technology solutions which can react to emerging situations within seconds Within two yearsWithin four yearsIncrease from the 2019 research 67%19%17+67%18%17+ 63%19%17+64%18

11、% 61%20%20%18+61%20+ 5ACCELERATING THE 5G FUTURE OF BUSINESS The early adopter impact Despite the excitement and increased belief in how soon all of this will happen 5G adoption is still in its infancy. While over half (54%) of businesses are either testing or have part-deployed some level of 5G cap

12、ability, a further 34% are yet to use it in any way. However, its likely these figures will shift rapidly over the coming years. So far, only 10% of businesses report they are using 5G widely across the business. But as these respondents reveal, the more early experience a business has with 5G, the

13、more inclined they are to feel enthusiastic about its potential. Those already using it widely are almost twice as likely to feel it will have a revolutionary impact than those who are yet to adopt it. The signs are positive. But as with all new technologies, mass-adoption wont be a straightforward

14、process with multiple challenges to tackle before 5G ambitions can be monetized and transformed into tangible business benefits. Government and the public sector are trailing behind the 5G curve, with 49% yet to adopt 5G in any form. The healthcare industry is leading the way: 16% say theyre using i

15、t throughout the organization. Extent to which 5G has been adopted 34% 28% 26% 10% We are yet to adopt 5G We have piloted it Dont know We are using it widely throughout our organization We are using it in some areas but not all ACCELERATING THE 5G FUTURE OF BUSINESS6 CHALLENGES AND CONCERNS 7ACCELER

16、ATING THE 5G FUTURE OF BUSINESS For all their enthusiasm, businesses arent necessarily sure about the impact some of 5Gs features will deliver: only two in five believe real-time data transfer, high capacity, and a faster service will revolutionize their industry over the next five years. There are

17、also a number of perceived barriers to adopting 5G applications and technology although for the most part, these concerns have diminished from 2019 to 2020. From a lack of understanding or an internal skills gap, to changing employee behaviors and upfront costs, the nature of these concerns is varie

18、d. The only concern to have grown over the last year is the threat 5G poses to security. And given how high this issue stands on most business agenda, this urgently needs to be addressed. Barriers to adopting applications and technology using 5G in the next three years Security concernsUpfront inves

19、tment will be too great Getting employees to embrace new ways of working We have concerns about the potential health impact of 5G Worried software developers wont be ready 35%32% 20202019 31%36%26%29%26%24%28% We lack the internal skills to take advantage of 5G Our current telecoms partners dont hav

20、e enough understanding of our industry sector Were afraid of being one of the first adopters and getting it wrong We dont have a good enough understanding of how we can use 5G We dont believe the use cases will provide enough ROI 17%23%23%21%26%21%26%23%18% 8ACCELERATING THE 5G FUTURE OF BUSINESS Se

21、curity: A double-edged sword The link between 5G and its perceived security risks is complex. Overall, businesses believe 5G will make their business more secure (68%). But there are security challenges inherent to 5G network architecture, including user privacy, number of connected devices, multipl

22、e networks, service access and supply chain integrity. Overall, the risk is distributed across network, infrastructure and user environments. Devices and people pose the largest threat (53%), although this is only marginally more than the corporate network itself (52%). Meanwhile, 74% believe that h

23、aving more connected, intelligent devices increases their risk of data breaches. Controlling individual devices and technology users themselves is notoriously tricky. While there are many security products on offer to tackle network attacks, human threat (whether malicious or inadvertent) clearly po

24、ses a real risk. Businesses will need to invest in plenty of education and draw up clear policies for usage. Biggest 5G security challenges for the organization User privacyNumber of different types of connected devices Multiple networks being used on the same hardware, creating pressure Number of d

25、ifferent corporate networks we need to access ChallengingMost challenging 32%12%32%11%31%9%29%6% Overall volume of devices (exclusive of type) Access to the service provider network Complicated business ecosystem (suppliers and customers) Supply chain integrity 41%19%34%13%36%15%37%14% 9ACCELERATING

26、 THE 5G FUTURE OF BUSINESS Of those who are yet to adopt 5G, only 58% believe 5G will make their employees safer. But this rises to 81% for those already using 5G, showing that lived experience of 5G should lay security fears to rest. Navigating complexity With that in mind, it is little wonder that

27、 businesses are concerned about the additional complexity that 5G will create, and the steps required to navigate this challenge successfully. Three quarters (74%) believe 5G means theyll need to redefine many of their policies and procedures relating to security. Two thirds (62%) are also worried t

28、hat 5G will leave them more vulnerable to cyber- attacks than their existing networks, requiring greater vigilance and further security work. All of this extra work comes at a price and there are other financial concerns around 5G, too. 10 MAKING 5G PAY ACCELERATING THE 5G FUTURE OF BUSINESS 11ACCEL

29、ERATING THE 5G FUTURE OF BUSINESS It comes as no surprise that one of the biggest challenges businesses are facing with 5G is cost. The cost of operationalizing 5G has been widely discussed across industries so despite its benefits, four in five respondents believe that the cost of managing their IT

30、 infrastructure and applications will increase. Which isnt to say this isnt a price worth paying. But it does mean businesses will need to find ways to ensure theyre getting a return on this investment. Its hardly surprising, therefore, that using 5G to innovate is seen as the most important challen

31、ge (52%). When its time to build a use case, the ability to demonstrate that a business is setting itself apart through its 5G investment will be crucial. The most difficult challenge, meanwhile, is ensuring devices are optimized for 5G a problem which may well link to concerns around device securit

32、y. Using 5G to innovate in our business Bringing technology and teams together to make 5G work Creating the business case for 5GUnderstanding how we use the network Making sure we have devices that are optimized for 5G Running new networks based on 5G capacity Most important challenges in relation t

33、o 5G Most difficult challengeMost important challenge 52%39%45%43%43%38% 42%27%37%37%31%35% 12ACCELERATING THE 5G FUTURE OF BUSINESS None of these challenges are insurmountable, particularly with the support of the right partners and expert advisers. After all, an impressive 90% of businesses believ

34、e they can ultimately identify the business opportunity 5G presents. The trick here is turning opportunity into tangible outputs, and identifying what needs to happen in order to achieve this goal. Looking outwards to move forward So how can they go about this? For most businesses, this means seekin

35、g external help: 72% believe they need help to imagine the future possibilities for connected solutions with 5G. And when developing custom solutions to unlock 5Gs potential, the majority will look outside their own business to make this happen. Four in ten (42%) expect to access solutions in the ma

36、rket that are 5G-ready, while 43% plan to work with partners to develop custom solutions. 14% How businesses will develop applications reliant on 5G We will work with partners to develop custom solutions We will access solutions in the market that are 5G-ready We will build our own in-house solution

37、s 13ACCELERATING THE 5G FUTURE OF BUSINESS As to who those partners are, businesses are most inclined to work with software and services companies (44%). For service providers such as telcos, businesses say they are least likely to work with this group to develop new capabilities. Thats despite how

38、well placed this industry theoretically is to offer support in this area. With their proven history of providing secure connectivity across diverse locations, the advent of 5G offers telcos a clear opportunity to pivot from dumb pipe operators to facilitators of 5G ecosystems, like the Internet of T

39、hings (IoT). Their expertise in building secure, high-speed infrastructure should put them in pole position to consult on creating and integrating IoT networks but as this research shows, theres work to be done before businesses truly understand what telcos are capable of. Partners that businesses a

40、re most likely to work with 44%43%31%24%24% Software and services companies (including SI) Cloud companies Equipment providers Communications service providers All of these 14 GEARING UP FOR THE 5G FUTURE ACCELERATING THE 5G FUTURE OF BUSINESS 15ACCELERATING THE 5G FUTURE OF BUSINESS Its clear that

41、global businesses recognize the huge potential of 5G, and many are ready and waiting to take advantage in the early years of the new decade. But there are also barriers to jump (and complex issues to grapple with) before 5G can truly become a vehicle for business growth and innovation. And while ear

42、ly-adopters are showing positive signs, these hurdles loom all the larger for those not yet using 5G extensively. Organizations that want to lead the 5G race have many decisions to make. From feasibility issues to priority use cases, new business models and device strategies, organizations must nego

43、tiate a world of operational complexity while keeping on top of costs. The right strategy and indeed, strategic partnerships will be vital. With this in place, businesses will be well primed to define their 5G vision and then accelerate its journey to reality. To learn more about Accenture 5G Accele

44、ration Services and how we can help you forge a new path to value with 5G, visit: A Accelerate5G Copyright 2020 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture. About Accenture Accenture is a leading global professional services company, providing a broa

45、d range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of bus

46、iness and technology to help clients improve their performance and create sustainable value for their stakeholders. With 505,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at Methodology Through interviews wit

47、h 2,623 business and technology decision makers, Accenture asked businesses across 12 industry sectors to share their understanding of 5G, how they have adopted it so far, and what they perceive its potential impact to be. Benchmarked against the same research completed in 2019, our 2020 research involved respondents from the United States, the United Kingdom, Spain, Germany, France, Italy, Japan, Singapore, the United Arab Emirates and Australia.