3PL Central：2021年全球倉儲自動化趨勢報告（英文版）（12頁）.pdf

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1、Reliant on spreadsheets and point technology systems to run their growing businesses, third-party logistics companies that upgrade to automated, comprehensive warehouse management system (WMS) platforms can save 161 hours on manual entry and realize an average of 22% order growth year-over-year.MAKI

2、NG THE CASE FORCONTENT CREATIONPEERLESSWarehouse Automation & Scalable Integrations 2 3PL Central: Warehouse Automation & Scalable Integrations rm ITH MAJOR E-TAILERS LIKE AMAZON DRIVING NEW BUYING BEHAVIORS ACROSS BOTH THE B2C AND B2B SECTORS, third-party logistics warehouses (3PLs) are facing pres

3、sures to the likes of which theyve never experienced before. In a world where consumers have come to expect a smooth and expedient omnichannel buying experience in both their personal and work lives, 3PLs are increasingly turning to technology to help them meet and exceed these expectations. suming,

4、 and costly. It also creates a high level of inefficiency in an era where more companies are turning to technology and automation to help them scale up and meet their customers needs. Cant easily expand partnerships and ecosystems. Currently, 86% of domestic For-tune 500 companies use 3PLs for logis

5、tics and supply chain functions. Consequently, warehouse partners for these firms supply chains need to be able to process terabytes of data flawlessly for 24/7 operations. This will require warehouses to integrate their warehouse management systems with a wide range of systems, such as e-com-merce

6、shopping carts, EDI / API integrations, and enterprise-level supply chain management software such as ERPs and billing systems.Persistent logistics and warehouse labor shortage.Warehouses nationwide are struggling to find and retain workers just as competi-tive pressures inflicted from companies lik

7、e Amazon are steadily increasing. Current trends suggest that the demand for skilled warehouse The problem is that many 3PLs are still using a combination of spreadsheets, manual processes, and disjointed proprietary systems to run their busi-ness. Where these approaches may have sufficed even a few

8、 years ago, theyre now creating massive inefficiencies in this “new normal” of e-commerce or omnichannel fulfillment that most 3PLs are operating in or looking to expand into. KEY PAIN POINTS Theres been a fundamental change in the way people buy, and 3PLs stand at the epicenter of these shifts. Not

9、 only do consumers want to purchase products in new ways, but they also expect quality and a variety of delivery options for online purchases. Here are some key road-blocks that are keeping small to midsized 3PLs from keeping up with demands: Too reliant on manual warehouse processes. Many warehouse

10、s still use outdated paper-based methods or Excel spreadsheets to manage inventory and perform basic tasks such as shipping and receiving. This process is tedious, time-con-MAKING THE CASEWAREHOUSE AUTOMATION & SCALABLE INTEGRATIONS WHow 3PLs Can Use Technology to Hit Performance Targets and Meet SL

11、As 3PL Central: Warehouse Automation & Scalable Integrations rm 3workers is outpacing supply by a ratio of 6 to 1. Lack of warehouse visibility. Many 3PL warehouses lack the technology to analyze data and de-liver the reporting required to mea-sure warehouse key performance indicators (KPIs) like or

12、der volume and the cost of goods sold. Many also have inefficient processes for forecasting orders, planning labor, and avoiding stock-outs. Razor thin margins.Pressured by their customers to reduce prices and boost their competitiveness in the market-place, 3PLs often find themselves between a rock

13、 and a hard place when it comes to pricing their services. As a result, many of them worry month-to-month about cash flow and about how to eke more profits from their businesses. LEVERAGE CUTTING-EDGE WAREHOUSE MANAGEMENT TECHNOLOGYTo operate efficiently and profitably under these circumstances, 3PL

14、s need technology that supports their supply chain ecosystems while also helping them meet customer demands. In most cases, those demands are spelled out in service level agree-ments (SLAs) that 3PLs agree to and strive to meet on a daily basis. “One of the biggest pain points for 3PL ware-houses ri

15、ght now is trying to meet those SLAs,” says David Miller, 3PL Centrals general manager of platform services. Catering to a wide range of customerseach of which has its own way of doing business, utilizing data, and placing orders3PLs cant afford to take a “one size fits all” approach to this issue.

16、“There has to be a level of flexibility both within the warehouse itself,” Miller adds, “and in its warehouse management system (WMS).” To attain those levels of flexibility, 3PLs need accurate, reliable data to utilize and share with their customers. Without those metrics, theres no way to establis

17、h baselines or iterate and improve upon existing processes. Using a platform like 3PL Ware-house Manager, companies gain that flexibility plus the ability to leverage reliable, actionable data both for themselves and for their customers. “When 3PLs have a system in place to track their KPIs, they kn

18、ow right away whether theyre on track to meet customer SLAs and hit their own targets,” Miller explains. “This gives the logistics business a completely different perspective about what can (or cant) be accomplished inside of the warehouse.” In this Making the Case, we show how 3PLs can use technol-

19、ogy to prepare for success in a competitive world, reveal how one 3PL has leveraged technology to help it grow by 794%, and explain how the technology provides high levels of ROI for warehouse execu-tives, owners and operators.Currently, 86% of domestic Fortune 500 companies use 3PLs for logistics a

20、nd supply chain functions.Conse-quently, warehouse partners for these firms supply chains need to be able to process terabytes of data flawlessly for 24/7 operations.Current trends suggest that the demand for skilled warehouse workers is outpacing supply by a ratio of 6 to 1. MAKING THE CASEWAREHOUS

21、E AUTOMATION & SCALABLE INTEGRATIONS “When 3PLs have a system in place to track their KPIs, they know right away whether theyre on track to meet customer service level agreements and hit their own targetsThis gives the logistics business a completely different perspective about what can (or cant) be

22、 accomplished inside of the warehouse.” David Miller, general manager of platform services, 3PL Central 4 3PL Central: Warehouse Automation & Scalable Integrations rm ELD BACK BY TOO MANY MANUAL PROCESSES AND FRAGMENTED SYSTEMS, todays 3PLs need more auto-mation to help them adapt and flex quickly i

23、n the ever-evolving logistics environment. For these companies, the most expensive aspect of operating a warehouse are the escalating labor costs. Add manual processes to the mix and you wind up with a high labor and operational expenseneither of which are acceptable for 3PLs that are operating on t

24、hin margins to begin with. Manager ecosystem. The platform also differs from other automated systems in that it was designed specifically with the 3PL landscape in mind. “If you look at other inventory man-agement solutions, 3PL Warehouse Manager is the only one that caters to third-party warehouses

25、 (versus private ones),” says Bhamani, “and that focuses on managing inventory for those various workflows and operations in one suite. In addition, 3PL Warehouse Manager integrates with most e-commerce shopping carts like Shopify so that customers can seamlessly fulfill orders in an all-in-one plat

26、form.” PREPARING 3PLS FOR SUCCESS A comprehensive platform makes it easy for warehouses to manage inventory, automate routine tasks, and deliver complete visibility to 3PLs and their customers. 3PL Warehouse Manager is a cloud-based WMS that accu-rately manages billions of dollars in customer invent

27、ory and processes. This, in turn, helps companies create modern, paperless warehouses that are well prepared to win in todays ultra-competitive logistics environment. The key benefits that 3PLs see from using a scalable technology platform like 3PL Warehouse Manager include: “With manual processes,

28、theres usually more people involved in the workflow and more opportunity for error,” says Alnoor Bhamani, a solutions engineer with 3PL Cen-tral. For example, the typical 3PL warehouse will receive an order via phone and e-mail and then follow manual processes to shepherd that order through to the f

29、ulfillment phase (i.e., walking the paper-based order out to the warehouse, using checkmarks to indicate progress, and manually tracking inventory). By automating those manual processes with a tech-nology platform like 3PL Warehouse Manager, the same 3PL gets reliable, intuitive software that it can

30、 use to sync its entire warehouse. Once in place, the solution ensures that the WMS knows where inventory is at any point; guides employees through the preferred path for finding and validating that inventory; and otherwise automates the fulfillment process. Put simply, the solution gives the 3PL an

31、d its custom-ers a high level of inventory visibility across the facilityall without the need for paper-based or manual systems. It also eliminates the need for separate inventory and/or order management system (OMS) software. If, for example, an order comes in via an integrated shopping cart, that

32、application integrates directly with the 3PL Warehouse MAKING THE CASEWAREHOUSE AUTOMATION & SCALABLE INTEGRATIONS HPreparing the Modern 3PL for Success in a Competitive Environment 3PL Central: Warehouse Automation & Scalable Integrations rm 5More efficient operations. Streamline tasks, reducing wo

33、rk-load for teams, and making it easy for new members to pick up new workflows quickly. This maximizes productivity from existing warehouse staff by substantially cutting labor costs.Intuitive 3PL centric billing. Easily man-age billing for multiple customer to identify hidden oper-ational costs and

34、 increase warehouse profits. This automation helps reduce billing time to ensure 3PLs can invoice and receive pay-ments more quickly.Paperless warehouse. Accommo-date complex customer workflows and quickly adapt to your customer needs with automated order, ship, and inventory management pro-cesses t

35、hat dont require outdated paper-based or Excel methods.Complete warehouse visibili-ty. Track every movement in your warehouse from the cloud 24/7 with in-depth reports monitoring order volume, inventory status, and more.Better serve customers. Help 3PL customers make better business decisions by off

36、ering on-demand reporting, automated customer notifi-cations of important inventory activity, and access to a customer portal for inventory visibility. The list of benefits doesnt end there. Companies are also leverag-ing the platform to better manage inventory, automate routine tasks, and to do a b

37、etter job of maintaining billing, charges, and customer billing scripts (by customer). Ultimately, the platform manages all of the back-end automation and technolo-gy that a 3PL needs while allowing the company to focus on what it does best: delivering excellent ser-vice to every customer, every tim

38、e. This is a critical point because 3PLs handle billing much differently than a private warehouse would. For example, they never bill for the actual items, but rather for the services that its pro-viding (e.g., receiving inventory into the warehouse, picking, packing, and shipping orders, and so for

39、th). Its easy to lose count of every single one of these functions when using manual systemsan oversight that can quickly lead to issues with the 3PLs bottom line. “With 3PL Warehouse Manager, companies can automate billing for each of their customers,” says Bhamani, “and have their systems automati

40、cally capture charges based on unique services that theyre per-forming in the warehouse, including storage.” A SINGLE, UNIFIED SOLUTION The typical small to midsized 3PL manages its business with myriad different approaches, few (if any) of which “talk” to one another or share data. Its not unusual

41、at all to see one system being used for inventory management, another for billing, and yet another for labor tracking. The same company will then log into the FedEx or UPS system to generate its shipping labels. Using 3PL Warehouse Manager, 3PLs can effectively bring all of these activities (and mor

42、e) into a single application that operates independently of other applications. “Keeping processes as automated as possible is key to scale. The solution takes the functions of the day-to-day of what each warehouse needs and consolidates them into the most efficient fulfillment process,” says Bhaman

43、i, “and then keeps the customer informed of what is happening in the warehouse through automatic notifications.” MAKING THE CASEWAREHOUSE AUTOMATION & SCALABLE INTEGRATIONS “If you look at other inventory management solutions, 3PL Warehouse Manager is the only one that caters to third-party warehous

44、esversus private onesand that focuses on managing inventory for those various workflows and operations in one suite.” Alnoor Bhamani, solutions engineer, 3PL Central“The solution takes the functions of the day-to-day of what each warehouse needs and consolidates them into the most efficient fulfillm

45、ent process and then keeps the customer informed of what is happening in the warehouse through automatic notifications.” Alnoor Bhamani, solutions engineer, 3PL Central6 3PL Central: Warehouse Automation & Scalable Integrations rm S A WOMAN-OWNED 3PL THAT EVOLVED OUT OF THE DESIRE TO OFFER QUALITY E

46、MPLOYMENT TO STAFF and growth opportunities for small businesses, Brilliant Fulfillment takes pride in helping its customers grow and prosper. “Its a passion of mine to take on start-up businesses that are turned away by other warehouses due to lower volume,” says Nancy Henger, Founder and CEO. “It

47、has been truly rewarding to watch them grow and help them succeedmuch like a true “BFF” (Hengers nickname for her company) would.”for help, the company decided to implement the providers 3PL Warehouse Manager WMS. At the time, Brilliant Fulfillment was using Microsoft Excel to manage inventory. Acco

48、rding to Russell Carlson, 3PL Centrals imple-mentation manager, the company wanted to be able to manage inventory efficiently on a digital platform; gain visibility into its ware-house operations; and integrate with customer shopping carts. Within one year, the company had RAPID GROWTHFounded in 201

49、3, Brilliant Fulfillment started with one 1,000-square-foot warehouse. As the health and beauty industry grew, Brilliant Fulfillments success followed the same trend. With an order volume thats grown by 794% since the companys inception, it now runs a 42,000-square-foot facility. Managing that expon

50、ential growth came with some key challenges, and the need to move away from using spreadsheets and individual software systems. Turning to 3PL Central MAKING THE CASEWAREHOUSE AUTOMATION & SCALABLE INTEGRATIONS AFounded in 2013, Brilliant Fulfillment started with one 1,000-square-foot warehouse. As