在不斷變化的世界中加強信任關系.pdf

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1、1Reinforcing Trusted Relationships in a Changing World David KochmanChief Corporate Affairs OfficerHenry Schein,Inc.15 May 2024 Vancouver,BC2PLAY OPENING VIDEOPreview:https:/ World and theMarkets We ServeContinue to EvolveThe Challengesand OpportunitiesChallengesEconomic InstabilitySupply Change Dis

2、ruptionsCybersecurity ChallengesCustomer ConsolidationGeopolitical Instability34A Rise of MisinformationDo you think Doctors are the#1 source for health information?69%of adults in the U.S.reportedly chose the Internet as their first source for health information1Do you trust information about healt

3、h issues from Social Media?Sources1:BMC Primary Care,Article 146(2018)2:KFF Health Misinformation Tracking Poll Pilot(2023)Do you trust information about health issues reported by the news?225Never,have so many people had so much access to so much knowledge and yet have been so resistant to learning

4、 anything.Distrust in expertise hinders progress and stifles innovation.The death of expertise is a rejection not only of knowledge,but of the ways in which we gain knowledge and learn about things.In the age of the internet,anyone can appear to be an expert,leading to the erosion of trust in genuin

5、e expertise.Our World and theMarkets We ServeContinue to EvolveThe Challengesand OpportunitiesOpportunitiesChallengesEconomic InstabilitySupply Change DisruptionsCybersecurity ChallengesCustomer ConsolidationDemographic ChangesAccessto CareAlternate-Care SitesTechnology AdvancesGeopolitical Instabil

6、ityRobust Health Care Market67-Margaret Mead Helping someone else through difficulty is where civilization starts.Never doubt that a small group of thoughtful,committed citizens can change the world.8The Elements of Building Trusted Relationships9RELATIONSHIPSTRUSTCHANGE9Henry Scheins Approach to Tr

7、usted Relationships in an Evolving WorldHenry Scheins Five Constituencies10Henry Scheins 2022-2024 Strategic Plan101111Partnership with the ProfessionOur 30+year Commitment to Corporate Citizenship 12PLAY VIDEOhttps:/ Schein Cares:Helping Health Happen13Formalized Henry Scheins concept of the Mosaic

8、 of Success Partnering for Racial Justice in BusinessCEO Alliance for ClimateLGBTI Standards of Conduct for BusinessCase Study “Henry Schein:Doing Well by Doing Good”Pandemic Supply Chain NetworkADA Diversity Institute13Our 30+year Commitment to Corporate Citizenship 1314The future of healthcare is

9、nowThe future of healthcare isNOW1415Opportunities to Partnerin Educating Tomorrows Healthcare Professionals TODAYCollaboration&PartnershipsEducation&TrainingThought Leadership&InnovationPolicy&Advocacy16Human CapitalProfit PlanningProcurement Management Facilities Design,Construction,&ManagementMar

10、keting&Patient EngagementPractice ManagementSystems,Data&Analytics Digital TechnologiesInfection ControlPoint of Care Testing Special Needs CareChronic Care Management Inventory Management World Class Fulfillment Rate Supply Chain TechnologyIntegrated Medical Records1 MILLION+CUSTOMERS300+SOLUTIONS3

11、00,000+PRODUCTS3,200+SUPPLIERPARTNERSLeading global dental and medical products and services providerto office-based practitioners and alternate care sitesHenry Schein Solutions to Advancing Integrated Care16Expanding Diagnostic Testing SupportAdvancing Health Record InteroperabilityThought Leadersh

12、ip and AdvocacyMHS GENESISPoint-of-care tests to empower primary care practitioners to holistically screen patients for improved early detectionHenry Schein Solutions to Advancing Integrated Care1718The Goal is Interoperability Across the Continuum of CareInteroperabilityManifestation Disparate syst

13、em working together Holistic health-view of patient Real-time exchange of data communicating in the same language Stakeholders in the continuum of care instantly access and use the data from other systems preserving original context Domain-specific standards ensuring predictability and protection Us

14、er experience specific to domain with data viewed and used in the intended way Patient-centric Retains specialty focus and software1819The NEW Digital WorkflowDelivery&Completion of TreatmentDigital FabricationIntegrated Image AcquisitionTreatment PlanningPatient ConsultTreatment AcceptanceRecall&Mo

15、nitoringDentrix creates a phased,comprehensive treatment plan that includes automatic cost estimation and financing options,improving clarity and financial transparency for the patient.The practice offers discounts and patient choice in treatment components,followed by obtaining consent,and providin

16、g payment options for immediate treatments or advance lab fees.Once the image is captured,our Nemotec platform shows the patient their new smile post treatment for better case acceptance in our smile design module and then allows the provider to choose to outsource the design or to design the case i

17、n-house.Dentrix prompts to initiate fabrication,integrates with lab or AI software for detailed planning,enables doctor review and modifications,and fabricates final in-house or lab fabrication of dental devices.Dentrix tracks material usage for replenishment and,once treatment is complete,initiates

18、 follow-up phases or recall schedules.IOS and CBCT assessments are analyzed by DetectAI in Dentrix Smart Image system.REQUIRING no double entry of data,patient demographics are AUTOMATICALLY incorporated into OUR PROPRIETARY AI SOLUTIONS.20Our Vision for the Future:Henry Scheins Comprehensive Digita

19、l Workflow ToolkitProviding a seamless open-architecture customer journeyAIOptions:LabChairside mill3D printingVulcanDedicamProductionOutput ProductsPracticeManagement SystemThe patient clinicalrecord,integrates allclinical workflows,digital referrals,etc.Digital CaptureInteroperability with 2D,3D,a

20、nd iOSHenry ScheinNavigatorPowering clinical workflowClinical Planning and DesignOptions:In-house Third-party service providerLaboratory2021Henry Schein Supports Dental Schools,Dental Students and New Practitioners Equipment,Planning,Installation,Service and Support Expertise Dedicated Purchasing Ag

21、ent Dedicated Space in our Northeast Distribution Center Henry Schein Patient Packs&Student Kits Student Education and Resources Vending Machine Kitting Flexible Financing Dental Associate Recruitment&Placement Practice Sales,Valuations,Transition Consulting,Buyer Representation Sustainability and S

22、upplier Diversity22Expanding and Diversifying the WorkforceThe S.M.I.L.E.Healthcare Pathway Program is a public-private partnership to help mentor future healthcare professionals,enhance health literacy,expand diversity in the healthcare workforce and ultimately improve health and overall outcomes in underserved communities nationwide.2323How will you redefine TRUSTED relationships with students to:Help Patients Rely Upon Healthcare ProfessionalsEmbrace Innovation Pursue Careers in Public Health and Develop New Work Models24Questions?Thank You!Email:Phone:+1-646-526-0753LinkedIn: