Adri-McCaskill 倉庫救援.pdf

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1、Adri McCaskillWarehouse Rescue 911Warehouse Rescue 911A warehouse in crisis:“I cant find it!”“The truck is here,and the order is not ready!”“We sent the wrong stuff!”“We cannot solve our problems with the same thinking we used when we created them.”-Albert EinsteinStop the bleedingTriage is vitalDis

2、ciplined recoveryWarehouse Rescue 911Triage is vitalEmergency treatment is brutal.There may be collateral damage.The vitals are vital!InboundOutboundStorageINVENTORYALWAYS remember safetyOTIFInventory AccuracyStaff TurnoverTriage is vitalProcesses+Technology+People=Performance OTIFInventory Accuracy

3、Staff TurnoverYou cant control the success or failure of a thing you work on.You can only control the thing you work on.-Lin-Manual MirandaTriage is vitalPerformance=Intersection of People,Technology and ProcessesThe Technology does not support the processes,nor does it enable the people.The Process

4、es do not meet business objectives and therefore the technology and people cannot function effectively.The People are not“willing and able”to use the technology and follow the processes.Examples:Triage is vitalPrioritize focus areas(triage approach)Perform a Preliminary Assessment of the problem:Wha

5、t“treatment”plan should be followed?What is the main cause of the issue(diagnosis)?What is the degree of urgency?NON-URGENTEMERGENCYPRIORITYInboundInventoryOutboundTriage is vitalStop the bleedingFocus on priority and speed.The objective is not to fix;its to prevent the situation from getting worse.

6、Stopgap solutionsShare with your team that this solution is only temporaryEven for a temporary process,you need:-Process design-Work Instructions-TrainingWork InstructionStop the bleedingA temporary solution may not be as elegant as the long-term solutionExample:PowerAppsStop the bleedingAccountabil

7、ity:Repack Quality ControlCreated a Power App to record each quality check done by a quality controllerDisciplined recoveryStableFragileWeakHealthyResilientRobustThe Blueprint:Disciplined recovery“Single point of truth”business documentFormally approved at the process levelDrives technology specs an

8、d user work instructionsProcess documentation and Work Instructions are criticalDocumented operational process flowsEmployees must have access to WIsDetailed and correct work instructionsBoth are living documentsDocumentation control is neededDisciplined recoveryTraining and handholdingDisciplined r

9、ecoveryFormalize previous stop-gap solutionsDisciplined recoveryPerformance:You are meeting your KPIs consistentlyPeople:Your team is ready,willing,and ableProcess:Your processes meet business objectivesTechnology:Your technology works correctly according to process designThe goal:Disciplined recove

10、ryWhos in charge?Corporate ManagementSite ManagementClientRequire consensus among the leadership ranksTriage is vital!Stop the bleedingDisciplined recovery“We cannot solve our problems with the same thinking we used when we created them.”-Albert EinsteinIn summaryA warehouse in crisis requires a different approachTriage is vital!Stop the bleedingDisciplined recovery